{
  "generated_at": "2026-06-18T07:17:38.946923+00:00",
  "delivery_week": "06/22/2026",
  "mode": "production",
  "stops_audited": 1344,
  "open_count": 795,
  "approved_count": 549,
  "feedback_flagged_count": 37,
  "historic_error_flagged_count": 8,
  "weekly_overlay_filled": 0,
  "feedback_memory": {
    "total_hits": 119,
    "unique_emails": 1,
    "unique_names": 99,
    "sources": [
      "slack:slack_messages.jsonl",
      "gmail:gmail_threads.jsonl"
    ],
    "metrics_emails": 14
  },
  "historic_errors": {
    "total": 83,
    "unique_emails": 71,
    "unique_names": 71,
    "repeat_offenders": 7,
    "sources": [
      "xlsx:BACKEND - Delivery Errors:[2026] Delivery Address and Instructions Audit and Approval.xlsx",
      "xlsx:REDELIVERIES:[2026] Delivery Address and Instructions Audit and Approval.xlsx"
    ]
  },
  "admin_profiles": {
    "unique_emails": 1386,
    "unique_names": 24,
    "sources": [
      "purchase:purchase-20260606-20260612-delivery_date-generated-20260601164536.csv",
      "xlsx:BACKEND - NEW:[2026] Delivery Address and Instructions Audit and Approval.xlsx",
      "feedback_memory"
    ]
  },
  "admin_profile_linked_count": 907,
  "new_signup_count": 11,
  "prior_issues_count": 45,
  "highlights": {
    "blue": 400,
    "orange": 267,
    "red": 117
  },
  "findings_count": 997,
  "high_severity": 140,
  "risk_tiers": {
    "P0": 48,
    "P1": 45,
    "P2": 454,
    "P3": 468,
    "P4": 329
  },
  "risk_p0_count": 48,
  "container_only_count": 402,
  "glm_enabled": false,
  "glm_model": "rules",
  "glm_workers": 8,
  "glm_window_size": 24,
  "glm_rows_reviewed": 0,
  "routing": [
    {
      "model": "glm-4.5-flash",
      "tier": "free-fast"
    },
    {
      "model": "glm-4.7-flash",
      "tier": "free-fallback"
    },
    {
      "model": "glm-5.2",
      "tier": "paid-frontier"
    },
    {
      "model": "glm-5",
      "tier": "paid-legacy"
    }
  ],
  "findings": [
    {
      "customer": "Aleksandra Rybka",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Call the callbox. If you don't hear a buzzing sound in 15-20 sec, push the gate forward. Please leave the box on the doorstep and firmly close the gate when you",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479409",
      "order_id": "2876463",
      "email": "aleksandra.rybka@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alex Zheng",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Please leave the box on the porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Newark \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480217",
      "order_id": "2875432",
      "email": "alex.yu.zheng@gmail.com",
      "vip": "Yes",
      "city": "Newark",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alexander TAO",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Front door is fine",
      "onfleet_excerpt": "06/22/2026 \u00b7 Irvine \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478236",
      "order_id": "2875227",
      "email": "alextao12@yahoo.com",
      "vip": "Yes",
      "city": "Irvine",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alexei Baevski",
      "severity": "high",
      "code": "prior_redelivery",
      "message": "Last error [2026-01-19] [#delivery-status]: Redelivery required \u2014 \"Redelivery on Wednesday \u00b7 Ops: Requested here\u2014rescheduled to Wednesday. Hi <!subteam^S01JNGVGVK3> <@U0768KGN9PT> <@U926LTTS5> is it\u2026\"",
      "admin_excerpt": "Redelivery on Wednesday \u00b7 Ops: Requested here\u2014rescheduled to Wednesday. Hi <!subteam^S01JNGVGVK3> <@U0768KGN9PT> <@U926LTTS5> is it\u2026",
      "onfleet_excerpt": "2026-01-19",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478293",
      "order_id": "2875287",
      "email": "alexei.b@gmail.com",
      "vip": "No",
      "city": "San Mateo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alison Ayala",
      "severity": "high",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sacramento \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478226",
      "order_id": "2875216",
      "email": "alison.e.ayala@gmail.com",
      "vip": "Yes",
      "city": "Sacramento",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Allison Kahler",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "Apt 201. (1) Use Google Maps as a guide. || (2) At the callbox, dial \"Unit 201 Kahler\" and the guest will buzz you in. || (3) Once inside, leave the box right u",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478191",
      "order_id": "2875179",
      "email": "allison.kahler@gmail.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Allison Kahler",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Apt 201. (1) Use Google Maps as a guide. || (2) At the callbox, dial \"Unit 201 Kahler\" and the guest will buzz you in. || (3) Once inside, leave the box right u",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478191",
      "order_id": "2875179",
      "email": "allison.kahler@gmail.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amanda wildstein",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Please do not leave right in front of gate if closed. Ring intercom and will open for you",
      "onfleet_excerpt": "06/22/2026 \u00b7 Atlanta \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479814",
      "order_id": "2876883",
      "email": "arboyd99@gmail.com",
      "vip": "No",
      "city": "Atlanta",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Angela Hsing",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Just leave at the door. Don\u2019t ring",
      "onfleet_excerpt": "06/22/2026 \u00b7 Redondo Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479941",
      "order_id": "2877010",
      "email": "angelayhsing@gmail.com",
      "vip": "No",
      "city": "Redondo Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anna Fleury",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 3316. (1) Use Google Maps as a guide. || (2) At the callbox, dial 2730 (Fleury, A), to be buzzed in. || (3) Once inside, look for Apt 3316 and leave the box",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478916",
      "order_id": "2875955",
      "email": "anna.fleury@me.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anne Butler",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "(1) DO NOT RING DOORBELL. DO NOT LEAVE DOWNSTAIRS Please leave bag at front door tucked as close to RIGHT side of door as possible so less visible from the stre",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480134",
      "order_id": "2875710",
      "email": "annegbutler@icloud.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anne Butler",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) DO NOT RING DOORBELL. DO NOT LEAVE DOWNSTAIRS Please leave bag at front door tucked as close to RIGHT side of door as possible so less visible from the stre",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480134",
      "order_id": "2875710",
      "email": "annegbutler@icloud.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anne Butler",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "(1) DO NOT RING DOORBELL. DO NOT LEAVE DOWNSTAIRS Please leave bag at front door tucked as close to RIGHT side of door as possible so less visible from the street. // (2) Take old boxes and empties wi",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480134",
      "order_id": "2875710",
      "email": "annegbutler@icloud.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anne ONeill",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "(1) Use google maps to navigate. 6173 can be seen on the curb and above our garage // (2) Please leave the delivery right by our FRONT DOOR. DO NOT ring the doo",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478468",
      "order_id": "2875472",
      "email": "aloneill@hotmail.com",
      "vip": "Yes",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anne ONeill",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use google maps to navigate. 6173 can be seen on the curb and above our garage // (2) Please leave the delivery right by our FRONT DOOR. DO NOT ring the doo",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478468",
      "order_id": "2875472",
      "email": "aloneill@hotmail.com",
      "vip": "Yes",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anne ONeill",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "(1) Use google maps to navigate. 6173 can be seen on the curb and above our garage // (2) Please leave the delivery right by our FRONT DOOR. DO NOT ring the doorbell! Thanks",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478468",
      "order_id": "2875472",
      "email": "aloneill@hotmail.com",
      "vip": "Yes",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Annie Hennessy",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Buzz to Apt 1908, and the guest will let you in. || (3) Once inside, leave the box at the front door. Note: The apt is on",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479191",
      "order_id": "2876246",
      "email": "annehennessy99@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Annie Hennessy",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Buzz to Apt 1908, and the guest will let you in. || (3) Once inside, leave the box at the front door. Note: The apt is on",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479191",
      "order_id": "2876246",
      "email": "annehennessy99@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anthony Allen",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "Unit 39. Ring doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480233",
      "order_id": "2877348",
      "email": "allena1um@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anthony Allen",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Unit 39. Ring doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480233",
      "order_id": "2877348",
      "email": "allena1um@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ashley Ocampo",
      "severity": "high",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478543",
      "order_id": "2875552",
      "email": "ashley.ocampo@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ashtyn Circle",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Diablo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480343",
      "order_id": "2876221",
      "email": "ashtyn.circle@gmail.com",
      "vip": "Yes",
      "city": "Diablo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Audrey Basic",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use Google Maps, it will guide you to the address. //(2) Call this number (650) 766-2290 once you arrive at the location //(3) House number 137 is displayed",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478529",
      "order_id": "2875536",
      "email": "audreybasic@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bernadyne Thelemaque",
      "severity": "high",
      "code": "prior_instructions_not_followed",
      "message": "Last error [2026-05-25] [#re-delivery]: Instructions not followed \u2014 \"Instructions was not followed by the driver so guest was unable to receive the box \u00b7 Ops: No S44 and U2/UA2 Can send H2, R2 instead. Let me know delivery instructions as well so we can stres\u2026\"",
      "admin_excerpt": "Instructions was not followed by the driver so guest was unable to receive the box \u00b7 Ops: No S44 and U2/UA2 Can send H2, R2 instead. Let me know delivery instructions as well so we can stres\u2026",
      "onfleet_excerpt": "2026-05-25",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480286",
      "order_id": "2876316",
      "email": "tbernadyne@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bernadyne Thelemaque",
      "severity": "high",
      "code": "prior_redelivery",
      "message": "Prior feedback [2026-05-25] [#delivery-status]: Redelivery required \u2014 \"DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Bernadyne Thelemaque_ -- Non-VIP https://app.gomethodology.com/admin/users/749698 *Signed up on:* 05/11/2026 *AOV:* $130.63 | *LTV:* $391.88 \u2026\"",
      "admin_excerpt": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Bernadyne Thelemaque_ -- Non-VIP https://app.gomethodology.com/admin/users/749698 *Signed up on:* 05/11/2026 *AOV:* $130.63 | *LTV:* $391.88 \u2026",
      "onfleet_excerpt": "2026-05-25",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480286",
      "order_id": "2876316",
      "email": "tbernadyne@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brenden Jendersee",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "leave at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Barbara \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479590",
      "order_id": "2876659",
      "email": "bjendersee@gmail.com",
      "vip": "Yes",
      "city": "Santa Barbara",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brittany Booth",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Use Goggle maps to locate the address.//House is on 182 Bartlett St. You can get into the gate, it\u2019s not locked. Just reach hand through to inside and turn the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478245",
      "order_id": "2875236",
      "email": "bbooth072@aol.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Candace Martin",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You'll see a '650' sign in front of the building. See photo: https://prnt.sc/4N0xlGbzUjON. || (3) Please ring to be buzze",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478727",
      "order_id": "2875752",
      "email": "candacejewel@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Candace Martin",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You'll see a '650' sign in front of the building. See photo: https://prnt.sc/4N0xlGbzUjON. || (3) Please ring to be buzze",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478727",
      "order_id": "2875752",
      "email": "candacejewel@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cara Hoepner",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Apt 207. (1) Please come to the North Lot Gate (there is a sign on the gate that states North Lot) at 1250 Long Beach Ave, and call 626-757-4875. // (2) Do NOT ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480227",
      "order_id": "2877342",
      "email": "cthoepner@pobox.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cara Hoepner",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 207. (1) Please come to the North Lot Gate (there is a sign on the gate that states North Lot) at 1250 Long Beach Ave, and call 626-757-4875. // (2) Do NOT ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480227",
      "order_id": "2877342",
      "email": "cthoepner@pobox.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cat Loo",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478936",
      "order_id": "2875975",
      "email": "catloo@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Catherine Amparano",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "DO NOT BUZZ AFTER 7 PM (1) delivery by the SIDE gate which is to the left of the main gate up a few small stairs// (2) Open the side gate with the latch and put",
      "onfleet_excerpt": "06/22/2026 \u00b7 Novato \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479468",
      "order_id": "2876527",
      "email": "kasiawin12@gmail.com",
      "vip": "No",
      "city": "Novato",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Catherine Stewart",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Upon arrival at the location, please ring the doorbell to notify the guest",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478307",
      "order_id": "2875302",
      "email": "catherine.stewart@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Catherine Stewart",
      "severity": "high",
      "code": "prior_redelivery",
      "message": "Last error [2026-06-09] [#re-delivery]: Redelivery required \u2014 \"Yes. Set aside these items and the x2 B2 for B3. @U08407B3RJ9 Would they like it Uber'd ASAP? \u00b7 Thank you @U926LTTS5 , checking in with them if they're home to receive the box \u00b7 What happened with the\u2026\"",
      "admin_excerpt": "Yes. Set aside these items and the x2 B2 for B3. @U08407B3RJ9 Would they like it Uber'd ASAP? \u00b7 Thank you @U926LTTS5 , checking in with them if they're home to receive the box \u00b7 What happened with the\u2026",
      "onfleet_excerpt": "2026-06-09",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478307",
      "order_id": "2875302",
      "email": "catherine.stewart@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Claudia Paz",
      "severity": "high",
      "code": "prior_redelivery",
      "message": "Last error [2026-05-25] [#delivery-status]: Redelivery required \u2014 \"Redelivery for Tuesday \u00b7 Ops: Redelivery scheduled for Tuesday. I spoke with the driver to confirm that the box was left behind at\u2026\"",
      "admin_excerpt": "Redelivery for Tuesday \u00b7 Ops: Redelivery scheduled for Tuesday. I spoke with the driver to confirm that the box was left behind at\u2026",
      "onfleet_excerpt": "2026-05-25",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478785",
      "order_id": "2875814",
      "email": "cpaz086@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cori Peele",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Apt 405. (1) Use Google Maps for guidance. || (2) Street parking on Latham Street. Walkway to the Verve elevator is across the street from 2020 Latham St. See p",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mountain View \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480053",
      "order_id": "2877138",
      "email": "dollette@gmail.com",
      "vip": "Yes",
      "city": "Mountain View",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cori Peele",
      "severity": "high",
      "code": "prior_redelivery",
      "message": "Last error [2026-03-09] [#delivery-status]: Redelivery required \u2014 \"tried to text no answer and i waiting 12min nothing even called dispatch. please leave code in future will make alot eas\u2026 \u00b7 Ops: Tried reaching out to the VIP Guest via call or sms but no response. Will ask Ops team to have box U\u2026\"",
      "admin_excerpt": "tried to text no answer and i waiting 12min nothing even called dispatch. please leave code in future will make alot eas\u2026 \u00b7 Ops: Tried reaching out to the VIP Guest via call or sms but no response. Will ask Ops team to have box U\u2026",
      "onfleet_excerpt": "2026-03-09",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480053",
      "order_id": "2877138",
      "email": "dollette@gmail.com",
      "vip": "Yes",
      "city": "Mountain View",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Crystal Cassidy",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 2. (1) Use Google Maps for guidance. || (2) Street No. is seen on the frontwall above the door. || (3) Ensure to deliver between 5PM to 9PM. || (4) Buzz 2 a",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478840",
      "order_id": "2875874",
      "email": "cdcassid@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Amor",
      "severity": "high",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mountain View \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480327",
      "order_id": "2877458",
      "email": "daamor@gmail.com",
      "vip": "Yes",
      "city": "Mountain View",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Brandes",
      "severity": "high",
      "code": "prior_instructions_not_followed",
      "message": "Historic error (Instructions not followed) [2024-01-24] \u2014 driver Sandra Yanely DelToro Puente \u00b7 route Methodology HQ SDT 15: \"delivery last night was not put behind the wall, I almost thought it was not delivered when I opened the door\" Fix: credited delivery fee",
      "admin_excerpt": "delivery last night was not put behind the wall, I almost thought it was not delivered when I opened the door",
      "onfleet_excerpt": "2024-01-24",
      "source": "audit_xlsx",
      "route": "Methodology HQ SDT 15",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478282",
      "order_id": "2875274",
      "email": "dbrandes77@gmail.com",
      "vip": "Yes",
      "city": "Walnut Creek",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Dimitri Strathearn",
      "severity": "high",
      "code": "prior_wrong_address",
      "message": "Historic error (Wrong address) [2024-01-07] \u2014 driver Edward Hernandez \u00b7 route Methodology LAV EH, 30: \"My name is Dimitri Strathearn I live at 634 15th St, Santa Monica CA 90402. I never received my last order. AFTER POD HAS BEEN SHARED: That\u2019s not my house. My a\u2026\" Fix: WC offered replacement box for Jan 10th delivery. Guest confirmed he was able to",
      "admin_excerpt": "My name is Dimitri Strathearn I live at 634 15th St, Santa Monica CA 90402. I never received my last order. AFTER POD HAS BEEN SHARED: That\u2019s not my house. My a\u2026",
      "onfleet_excerpt": "2024-01-07",
      "source": "audit_xlsx",
      "route": "Methodology LAV EH, 30",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478720",
      "order_id": "2875743",
      "email": "dline009@gmail.com",
      "vip": "Yes",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "EDWARD SCHLATTER",
      "severity": "high",
      "code": "prior_wrong_address",
      "message": "Historic error (Wrong address) [2024-04-21] \u2014 driver Michael Brusiee \u00b7 route Methodology LAW MB 4: \"Call verbatim - Speaker 2 \u00b7 0:01 Hello. Yes. Um, this is Ed Slaughter. I had a, the delivery last night. I have no idea where they put it. I can't find it. I wa\u2026\" Fix: Checked this and old POD is different Offered refund right away - VIP",
      "admin_excerpt": "Call verbatim - Speaker 2 \u00b7 0:01 Hello. Yes. Um, this is Ed Slaughter. I had a, the delivery last night. I have no idea where they put it. I can't find it. I wa\u2026",
      "onfleet_excerpt": "2024-04-21",
      "source": "audit_xlsx",
      "route": "Methodology LAW MB 4",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479083",
      "order_id": "2876134",
      "email": "esforhome@gmail.com",
      "vip": "Yes",
      "city": "Laguna Beach",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Elizabeth Davis",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Apt D. (1) Use Google Maps as a guide. || (2) There's no gate code, so you have to call Unit D to be buzzed in. || (3) You can also call 404-376-0410, or buzz U",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479145",
      "order_id": "2876198",
      "email": "lizbivins@gmail.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Elizabeth Davis",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt D. (1) Use Google Maps as a guide. || (2) There's no gate code, so you have to call Unit D to be buzzed in. || (3) You can also call 404-376-0410, or buzz U",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479145",
      "order_id": "2876198",
      "email": "lizbivins@gmail.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Emmett Haley",
      "severity": "high",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479437",
      "order_id": "2876493",
      "email": "emmetthaley@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Fischer",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Updated instructions. Please do not ring the doorbell. Please no longer leave the box in the cabinet, the box hasn\u2019t been fitting inside. You can leave the box ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478674",
      "order_id": "2875693",
      "email": "eefischer112@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Fischer",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "Updated instructions. Please do not ring the doorbell. Please no longer leave the box in the cabinet, the box hasn\u2019t been fitting inside. You can leave the box to the left of the door, instead. (So th",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478674",
      "order_id": "2875693",
      "email": "eefischer112@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Shih",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Marino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479383",
      "order_id": "2876373",
      "email": "cow_parade2003@yahoo.com",
      "vip": "Yes",
      "city": "San Marino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Gill Ward",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave outside front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palo Alto \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480303",
      "order_id": "2877425",
      "email": "gillward@gmail.com",
      "vip": "Yes",
      "city": "Palo Alto",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Heather Ferguson",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "Apt 303. Use doorman24 to gain entry to the building and leave food in the lobby entryway. If there are issues here, you can alternatively call me at 415-531-83",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478463",
      "order_id": "2875467",
      "email": "heather.ferguson82@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Heather Ferguson",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Apt 303. Use doorman24 to gain entry to the building and leave food in the lobby entryway. If there are issues here, you can alternatively call me at 415-531-83",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478463",
      "order_id": "2875467",
      "email": "heather.ferguson82@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Isaac Joseph",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) At the call box, scroll up or down until you find 'JOSEPH/Dela Cru 923', and click it to call the guest. || (3) Wait to b",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479925",
      "order_id": "2876994",
      "email": "ijoseph07@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jace Levine",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at front door (out of streetview)",
      "onfleet_excerpt": "06/22/2026 \u00b7 Orange \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478318",
      "order_id": "2875315",
      "email": "jace.levine@gmail.com",
      "vip": "Yes",
      "city": "Orange",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jeffrey Weinroth",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 307. (1) Use Google Maps as a guide and look for BRENTWOOD REGENCY BUILDING https://prnt.sc/05i0c1GCe92X || (2) At the callbox, dial #0202 and enter through",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479106",
      "order_id": "2876158",
      "email": "jeffreyweinroth@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jenessa Gjeltema",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You'll see a '324' sign in front of the house, by the door. See photo: https://prnt.sc/8oBGXYVIGrIP || (3) Take the box a",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sacramento \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478333",
      "order_id": "2875331",
      "email": "jenessagjeltema@gmail.com",
      "vip": "No",
      "city": "Sacramento",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Jerde",
      "severity": "high",
      "code": "prior_wrong_address",
      "message": "Historic error (Wrong address) [2024-06-30] \u2014 driver Bento Cart Driver \u00b7 route Bento Cart STE 7: \"We received the wrong order for our neighbor Joan Gillette\u2026 so we dropped off her box at her house but we do not see our box. Please help. The timing is terribl\u2026\" Fix: Sent POD taken by the driver. The guest was able to locate their box",
      "admin_excerpt": "We received the wrong order for our neighbor Joan Gillette\u2026 so we dropped off her box at her house but we do not see our box. Please help. The timing is terribl\u2026",
      "onfleet_excerpt": "2024-06-30",
      "source": "audit_xlsx",
      "route": "Bento Cart STE 7",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479096",
      "order_id": "2876148",
      "email": "jj@elixirdesign.com",
      "vip": "Yes",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jodi Prochaska",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Ph 5. (1) Use Google Maps as guide // ((2) You'll see a \"UNION HOUSE\" sign and the '1515\" number on the right side facing the building. See photo: https://prnt.",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480050",
      "order_id": "2875223",
      "email": "jodipro@me.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "John Murphy",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Unit 503. (1) Use Google Maps as a guide. || (2) Go to the security guard, and they will buzz you in. || (3) Take the elevator to the 5th floor. Note: The main ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480391",
      "order_id": "2877517",
      "email": "jkmurphy@jkmurphyadvisors.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "John Murphy",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Unit 503. (1) Use Google Maps as a guide. || (2) Go to the security guard, and they will buzz you in. || (3) Take the elevator to the 5th floor. Note: The main ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480391",
      "order_id": "2877517",
      "email": "jkmurphy@jkmurphyadvisors.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jonathan Bloom",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 202. Apt. 202 || || (1) Use the two keys sent to you to enter the apartment building at 1701 Beach Street, San Francisco - corner of Beach and Fillmore || (",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478854",
      "order_id": "2875890",
      "email": "bloom.diane@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jonathan Harris",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Please place at front door (red door)",
      "onfleet_excerpt": "06/22/2026 \u00b7 Napa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478775",
      "order_id": "2875804",
      "email": "jonharris.sf@gmail.com",
      "vip": "Yes",
      "city": "Napa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joyita Banerjee",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burlingame \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478424",
      "order_id": "2875428",
      "email": "joyitabanerjee3@gmail.com",
      "vip": "Yes",
      "city": "Burlingame",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julia Power",
      "severity": "high",
      "code": "prior_instructions_not_followed",
      "message": "Historic error (Instructions not followed) [2024-07-14] \u2014 driver Bento Cart Driver \u00b7 route Bento Cart FCA 18: \"Hi! For the past two weeks my delivery has been dropped in my lobby and not delivered to my apartment. Prior to that, my box was delivered to my apartment\u2014 that\u2026\" Fix: Acknowledged and Updated Instructions",
      "admin_excerpt": "Hi! For the past two weeks my delivery has been dropped in my lobby and not delivered to my apartment. Prior to that, my box was delivered to my apartment\u2014 that\u2026",
      "onfleet_excerpt": "2024-07-14",
      "source": "audit_xlsx",
      "route": "Bento Cart FCA 18",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480344",
      "order_id": "2875478",
      "email": "juliabennettpower@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julian Lamm",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Gate code 1992#. Leave by front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480318",
      "order_id": "2875738",
      "email": "lamm.julian@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Juliana Balich",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) Look for house number \"4431\", located to the right of the front door above the doorbell || (3) Please leave the box on ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Castro Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479662",
      "order_id": "2876731",
      "email": "juliana.bah7@gmail.com",
      "vip": "Yes",
      "city": "Castro Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Juliana Balich",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) Look for house number \"4431\", located to the right of the front door above the doorbell || (3) Please leave the box on ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Castro Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479662",
      "order_id": "2876731",
      "email": "juliana.bah7@gmail.com",
      "vip": "Yes",
      "city": "Castro Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julie Snyder",
      "severity": "high",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Venice \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480243",
      "order_id": "2876396",
      "email": "juliesnyderz@hotmail.com",
      "vip": "Yes",
      "city": "Venice",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Justin Rosenstein",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Leave the box at the front door. || (3) For any issues encountered, call the guest's phone number: 216-905-2323",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Anselmo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478972",
      "order_id": "2876013",
      "email": "jr.support@dreamlings.org",
      "vip": "Yes",
      "city": "San Anselmo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Karthick Moorthy",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Ring the unite 591 and take elevator to floor 1",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479447",
      "order_id": "2876505",
      "email": "mockup.tippets_2v@icloud.com",
      "vip": "No",
      "city": "Mill valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Karthick Moorthy",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Ring the unite 591 and take elevator to floor 1",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479447",
      "order_id": "2876505",
      "email": "mockup.tippets_2v@icloud.com",
      "vip": "No",
      "city": "Mill valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kate Wurzbacher",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Apt 2. (1) Use Google Maps as a guide. || (2) Use the gate code: 4448# to enter. If the code does not work, call the guest for a new code. || (3) Look for Apt 2",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480228",
      "order_id": "2877343",
      "email": "kwurzbacher@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kelli Serden",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) The house number is located on the right porch post. || (3) Leave box on the front porch under the doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478714",
      "order_id": "2875737",
      "email": "kelli.serden@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ketul Patel",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You\u2019ll see a \u201c412\u201d sign in front of the house. See photo: https://prnt.sc/CgbPbjBKflG2 || (3) Leave the box at the porch.",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478667",
      "order_id": "2875685",
      "email": "shaynaketul@gmail.com",
      "vip": "Yes",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ketul Patel",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You\u2019ll see a \u201c412\u201d sign in front of the house. See photo: https://prnt.sc/CgbPbjBKflG2 || (3) Leave the box at the porch.",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478667",
      "order_id": "2875685",
      "email": "shaynaketul@gmail.com",
      "vip": "Yes",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ketul Patel",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You\u2019ll see a \u201c412\u201d sign in front of the house. See photo: https://prnt.sc/CgbPbjBKflG2 || (3) Leave the box at the porch. Note: Please DO NOT ring the doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478667",
      "order_id": "2875685",
      "email": "shaynaketul@gmail.com",
      "vip": "Yes",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kimberly Barrier",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Unit B107. (1) Use Google Maps for guidance. || (2) The building is black and white. Google Maps will often direct you to Pointe Surfside HOA\u2014do NOT follow this",
      "onfleet_excerpt": "06/22/2026 \u00b7 Huntington Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478432",
      "order_id": "2875436",
      "email": "kbarrieravila@gmail.com",
      "vip": "Yes",
      "city": "Huntington Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristen Diaz",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Pleasant Hill \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478748",
      "order_id": "2875776",
      "email": "rubyloverocks@yahoo.com",
      "vip": "Yes",
      "city": "Pleasant Hill",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kyle Adams",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "(1) Google Maps is accurate and you will see the garage door stating 575 // (2) Go up the stairs. // (3) Leave the cooler at the front door, under the doorbell ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Brisbane \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478530",
      "order_id": "2875537",
      "email": "meth@logic.fail",
      "vip": "Yes",
      "city": "Brisbane",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kyle Adams",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "(1) Google Maps is accurate and you will see the garage door stating 575 // (2) Go up the stairs. // (3) Leave the cooler at the front door, under the doorbell ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Brisbane \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478530",
      "order_id": "2875537",
      "email": "meth@logic.fail",
      "vip": "Yes",
      "city": "Brisbane",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lanie Graham",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "PLEASE FOLLOW ALL STEPS CAREFULLY EVERY DELIVERY DAY: (1) Drop-Off Location (Very Important) Place the box behind the dragon pot, in the far right corner of the",
      "onfleet_excerpt": "06/22/2026 \u00b7 View Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478773",
      "order_id": "2875802",
      "email": "grahamflix@me.com",
      "vip": "Yes",
      "city": "View Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lanie Graham",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "PLEASE FOLLOW ALL STEPS CAREFULLY EVERY DELIVERY DAY: (1) Drop-Off Location (Very Important) Place the box behind the dragon pot, in the far right corner of the",
      "onfleet_excerpt": "06/22/2026 \u00b7 View Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478773",
      "order_id": "2875802",
      "email": "grahamflix@me.com",
      "vip": "Yes",
      "city": "View Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "MADISON SOBEL",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479051",
      "order_id": "2876098",
      "email": "madisonsobel@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Maria Bruno",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave by front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479453",
      "order_id": "2876510",
      "email": "maria.bruno.sf@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mashinka Firunts",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Glendale \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478498",
      "order_id": "2875503",
      "email": "mfirunts@gmail.com",
      "vip": "Yes",
      "city": "Glendale",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Melina Boswell",
      "severity": "high",
      "code": "prior_instructions_not_followed",
      "message": "Historic error (Instructions not followed) [2024-04-07] \u2014 driver Tre Other \u00b7 route Methodology LAW RH 6: \"Hello- I received a message that my box was delivered last night and I did not receive it Can you please check for me Thank you!\" Fix: Refunded the entire order since the box was delivered to the wrong address and t",
      "admin_excerpt": "Hello- I received a message that my box was delivered last night and I did not receive it Can you please check for me Thank you!",
      "onfleet_excerpt": "2024-04-07",
      "source": "audit_xlsx",
      "route": "Methodology LAW RH 6",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480281",
      "order_id": "2877405",
      "email": "melinaboswell@gmail.com",
      "vip": "Yes",
      "city": "Huntington Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michael Balsamo",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Do not leave outside apartment. Ring buzzer for 3140 and we\u2019ll let you in",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480258",
      "order_id": "2877375",
      "email": "michael.j.balsamo@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michael Sullivan",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Apt 208. (1) Use Google Maps as a guide. || (2) Enter the building and leave the box for Apt 208 at the lobby. || (3) If you CANNOT get in, leave the box outsid",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478846",
      "order_id": "2875880",
      "email": "michael.sullivan9011@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mike C Veracka",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Unit 1505. (1) Use Google Maps as a guide. || (2) There's a front desk that will buzz you up to Unit 1505. || (3) Once inside, go to Unit 1505. || (4) Leave the",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478578",
      "order_id": "2875589",
      "email": "halo6903@yahoo.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mike C Veracka",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Unit 1505. (1) Use Google Maps as a guide. || (2) There's a front desk that will buzz you up to Unit 1505. || (3) Once inside, go to Unit 1505. || (4) Leave the",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478578",
      "order_id": "2875589",
      "email": "halo6903@yahoo.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Neel Pasricha",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "Please pickup/drop-off package from front porch. Do not ring doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burlingame \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478681",
      "order_id": "2875700",
      "email": "neel.pasricha@gmail.com",
      "vip": "Yes",
      "city": "Burlingame",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Neel Pasricha",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Please pickup/drop-off package from front porch. Do not ring doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burlingame \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478681",
      "order_id": "2875700",
      "email": "neel.pasricha@gmail.com",
      "vip": "Yes",
      "city": "Burlingame",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Neel Pasricha",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "Please pickup/drop-off package from front porch. Do not ring doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burlingame \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478681",
      "order_id": "2875700",
      "email": "neel.pasricha@gmail.com",
      "vip": "Yes",
      "city": "Burlingame",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nicole Boisvert",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Please buzz in so we can let you inside = once inside please leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Encino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479133",
      "order_id": "2876186",
      "email": "nboisvert88@gmail.com",
      "vip": "No",
      "city": "Encino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Raquel Howard",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Unit 444. (1) Use Google Maps as a guide. || (2) Buzz 444 and the guest will buzz you in. || (3) Once inside, go to the 4th floor. || (4) Look for Unit 444 and ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478747",
      "order_id": "2875775",
      "email": "raquel.e.howard@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Raquel Howard",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Unit 444. (1) Use Google Maps as a guide. || (2) Buzz 444 and the guest will buzz you in. || (3) Once inside, go to the 4th floor. || (4) Look for Unit 444 and ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478747",
      "order_id": "2875775",
      "email": "raquel.e.howard@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rebecca Macarro",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Front door step delivery out of direct sunlight- doorbell doesn\u2019t work",
      "onfleet_excerpt": "06/22/2026 \u00b7 Temecula \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480367",
      "order_id": "2877495",
      "email": "rebeccamacarro@gmail.com",
      "vip": "No",
      "city": "Temecula",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rebecca Macarro",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Front door step delivery out of direct sunlight- doorbell doesn\u2019t work",
      "onfleet_excerpt": "06/22/2026 \u00b7 Temecula \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480367",
      "order_id": "2877495",
      "email": "rebeccamacarro@gmail.com",
      "vip": "No",
      "city": "Temecula",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rebecca Norris",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478628",
      "order_id": "2875640",
      "email": "50rebecca.norris@gmail.com",
      "vip": "Yes",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Riley Benton",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Tell the front gate that you have a delivery for Benton's, and they should allow you inside. || (3) Leave the box on the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Discovery Bay \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480263",
      "order_id": "2876042",
      "email": "riley29mckay@gmail.com",
      "vip": "No",
      "city": "Discovery Bay",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Riley Benton",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Tell the front gate that you have a delivery for Benton's, and they should allow you inside. || (3) Leave the box on the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Discovery Bay \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480263",
      "order_id": "2876042",
      "email": "riley29mckay@gmail.com",
      "vip": "No",
      "city": "Discovery Bay",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Riley Benton",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Tell the front gate that you have a delivery for Benton's, and they should allow you inside. || (3) Leave the box on the porch. IMPT: DO NOT RING the doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 Discovery Bay \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480263",
      "order_id": "2876042",
      "email": "riley29mckay@gmail.com",
      "vip": "No",
      "city": "Discovery Bay",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rish Gupta",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Apt 604. (1) Use Google Maps as a guide. || (2) Find 604 on the call box, and the guest will buzz you in. || (3) Once inside, take the elevator and go to Apt 60",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479728",
      "order_id": "2876797",
      "email": "for.rishabh@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rish Gupta",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 604. (1) Use Google Maps as a guide. || (2) Find 604 on the call box, and the guest will buzz you in. || (3) Once inside, take the elevator and go to Apt 60",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479728",
      "order_id": "2876797",
      "email": "for.rishabh@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Roberta Liao",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Please just leave on the porch. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Glendale \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478838",
      "order_id": "2875872",
      "email": "ladybug3114@yahoo.com",
      "vip": "Yes",
      "city": "Glendale",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruby James",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Apt 301. Buzz apt 301",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479483",
      "order_id": "2876541",
      "email": "rubyhjames@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruby James",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 301. Buzz apt 301",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479483",
      "order_id": "2876541",
      "email": "rubyhjames@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruthann Greenblat",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "(1) 1411 can be seen on the curb and beside my front door and has a small white mailbox // (2) Place the box on the front porch away from street view to avoid b",
      "onfleet_excerpt": "06/22/2026 \u00b7 Diamond Bar \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479104",
      "order_id": "2876156",
      "email": "ruthann@sleeveywonders.com",
      "vip": "Yes",
      "city": "Diamond Bar",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruthann Greenblat",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) 1411 can be seen on the curb and beside my front door and has a small white mailbox // (2) Place the box on the front porch away from street view to avoid b",
      "onfleet_excerpt": "06/22/2026 \u00b7 Diamond Bar \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479104",
      "order_id": "2876156",
      "email": "ruthann@sleeveywonders.com",
      "vip": "Yes",
      "city": "Diamond Bar",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruthann Greenblat",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "(1) 1411 can be seen on the curb and beside my front door and has a small white mailbox // (2) Place the box on the front porch away from street view to avoid being stolen and DO NOT RING THE DOORBELL",
      "onfleet_excerpt": "06/22/2026 \u00b7 Diamond Bar \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479104",
      "order_id": "2876156",
      "email": "ruthann@sleeveywonders.com",
      "vip": "Yes",
      "city": "Diamond Bar",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ryan Frick",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palo Alto \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480145",
      "order_id": "2876281",
      "email": "ryanfrick@gmail.com",
      "vip": "Yes",
      "city": "Palo Alto",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ryan O'Donnell",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 1408. (1) Use Google Maps as a guide. || (2) Street No. is visible on front wall || (3) Enter through main lobby. If the guard won't allow you in, Dial 105 ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478291",
      "order_id": "2875285",
      "email": "ryanjodonnell@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Samantha Reinhardt",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Apt 107. (1) Use Google Maps as a guide. || (2) You'll see a '11445;' sign in front of the building. || (3) At the callbox, buzz 207, to be let in. || (4) Once ",
      "onfleet_excerpt": "06/22/2026 \u00b7 North Hollywood \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478516",
      "order_id": "2875523",
      "email": "samreinhardtt@gmail.com",
      "vip": "No",
      "city": "North Hollywood",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shauna Vartanian",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "Do not ring the doorbell. Leave the box in front of the gate. Deliver quietly because there is a dog",
      "onfleet_excerpt": "06/22/2026 \u00b7 Whittier \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480225",
      "order_id": "2877341",
      "email": "shaunak@mac.com",
      "vip": "No",
      "city": "Whittier",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shauna Vartanian",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Do not ring the doorbell. Leave the box in front of the gate. Deliver quietly because there is a dog",
      "onfleet_excerpt": "06/22/2026 \u00b7 Whittier \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480225",
      "order_id": "2877341",
      "email": "shaunak@mac.com",
      "vip": "No",
      "city": "Whittier",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shauna Vartanian",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "Do not ring the doorbell. Leave the box in front of the gate. Deliver quietly because there is a dog",
      "onfleet_excerpt": "06/22/2026 \u00b7 Whittier \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480225",
      "order_id": "2877341",
      "email": "shaunak@mac.com",
      "vip": "No",
      "city": "Whittier",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Stan Maciag",
      "severity": "high",
      "code": "prior_redelivery",
      "message": "Last error [2026-02-09] [#delivery-status]: Redelivery required \u2014 \"Redelivery tomorrowby BC\"",
      "admin_excerpt": "Redelivery tomorrowby BC",
      "onfleet_excerpt": "2026-02-09",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478563",
      "order_id": "2875573",
      "email": "stmaciag@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steeve Foussard",
      "severity": "high",
      "code": "prior_wrong_address",
      "message": "Historic error (Wrong address) [2024-02-21] \u2014 driver Darryl Holt \u00b7 route Methodology LAV DH 12: \"I hope all is well! My order says it was delivered last night but I don\u2019t have any package anywhere. Checked my neighbors too, and nothing\u2026 can you please advis\u2026\" Fix: credit issues",
      "admin_excerpt": "I hope all is well! My order says it was delivered last night but I don\u2019t have any package anywhere. Checked my neighbors too, and nothing\u2026 can you please advis\u2026",
      "onfleet_excerpt": "2024-02-21",
      "source": "audit_xlsx",
      "route": "Methodology LAV DH 12",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480249",
      "order_id": "2877363",
      "email": "steevefoussard@icloud.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steeve Foussard",
      "severity": "high",
      "code": "prior_wrong_address",
      "message": "Historic error (Wrong address) [2024-01-10] \u2014 driver Darryl Holt \u00b7 route Methodology LAV DH 12: \"I didn\u2019t get my box that supposedly arrived last night\u2026 did it not get delivered or sent to the wrong address? That\u2019s my neighbors front door, I just went and c\u2026\" Fix: Credited the entire order and flagged the assigned driver",
      "admin_excerpt": "I didn\u2019t get my box that supposedly arrived last night\u2026 did it not get delivered or sent to the wrong address? That\u2019s my neighbors front door, I just went and c\u2026",
      "onfleet_excerpt": "2024-01-10",
      "source": "audit_xlsx",
      "route": "Methodology LAV DH 12",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480249",
      "order_id": "2877363",
      "email": "steevefoussard@icloud.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steeve Foussard",
      "severity": "high",
      "code": "repeat_delivery_error",
      "message": "Repeat delivery error history (2 prior sheet errors on record)",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026",
      "source": "audit_xlsx",
      "route": "Methodology LAV DH 12",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480249",
      "order_id": "2877363",
      "email": "steevefoussard@icloud.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Stephanie Cheng",
      "severity": "high",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Foster City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480236",
      "order_id": "2877352",
      "email": "stephie.y.cheng@gmail.com",
      "vip": "Yes",
      "city": "Foster City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steve Yeager",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Apt 207. (1) Use Google Maps as a guide. || (2) Buzz Apt #207 to get in. || (3) Once inside, look for Apt 207 and leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479648",
      "order_id": "2876717",
      "email": "yeager.steve@me.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steve Yeager",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 207. (1) Use Google Maps as a guide. || (2) Buzz Apt #207 to get in. || (3) Once inside, look for Apt 207 and leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479648",
      "order_id": "2876717",
      "email": "yeager.steve@me.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tena Rubio",
      "severity": "high",
      "code": "prior_wrong_address",
      "message": "Historic error (Wrong address) [2024-02-11] \u2014 driver Edward Hernandez \u00b7 route Methodology LAV LT: \"It\u2019s not just inconvenient it\u2019s inconsistent. This happened last week. What\u2019s going on with our delivery service? Hi Gelo. I just received a message saying my f\u2026\" Fix: Issued $20 credit. VIP Guest is requesting for a phone call from management. Tag",
      "admin_excerpt": "It\u2019s not just inconvenient it\u2019s inconsistent. This happened last week. What\u2019s going on with our delivery service? Hi Gelo. I just received a message saying my f\u2026",
      "onfleet_excerpt": "2024-02-11",
      "source": "audit_xlsx",
      "route": "Methodology LAV LT",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478659",
      "order_id": "2875677",
      "email": "tenarubio@msn.com",
      "vip": "Yes",
      "city": "Pasadena",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Teri Tom",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Apt 507. (1) Use Google Maps as a guide. || (2) There's a doorman here. If he's not at the desk, call: (310) 475-8637 so they can buzz you in. || (3) If you nee",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480359",
      "order_id": "2876274",
      "email": "teritom@teritom.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Teri Tom",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 507. (1) Use Google Maps as a guide. || (2) There's a doorman here. If he's not at the desk, call: (310) 475-8637 so they can buzz you in. || (3) If you nee",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480359",
      "order_id": "2876274",
      "email": "teritom@teritom.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tomas Izo",
      "severity": "high",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478929",
      "order_id": "2875968",
      "email": "tomas.izo@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Walter Haas",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "Use Google Maps to locate the address || The house number is 2206. It is found at the top of the front door || Leave my box at the front door, which is secure b",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478768",
      "order_id": "2875797",
      "email": "walter@walterhaas.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Walter Haas",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Use Google Maps to locate the address || The house number is 2206. It is found at the top of the front door || Leave my box at the front door, which is secure b",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478768",
      "order_id": "2875797",
      "email": "walter@walterhaas.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Walter Haas",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "Use Google Maps to locate the address || The house number is 2206. It is found at the top of the front door || Leave my box at the front door, which is secure behind my front gate. If its past 10 pm p",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478768",
      "order_id": "2875797",
      "email": "walter@walterhaas.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Wes Kauble",
      "severity": "high",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Manhattan Beach \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479035",
      "order_id": "2876082",
      "email": "haikureviewyou@gmail.com",
      "vip": "Yes",
      "city": "Manhattan Beach",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "William RothackerJr",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "*** DO NOT RING THE DOORBELL - DROP THE PACKAGE QUIETLY *** (there's a sleeping baby in the house) // // (1) Look for house number 192-184 on N Crescent Dr, the",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480362",
      "order_id": "2877491",
      "email": "wrothacker@gmail.com",
      "vip": "Yes",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "William RothackerJr",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "*** DO NOT RING THE DOORBELL - DROP THE PACKAGE QUIETLY *** (there's a sleeping baby in the house) // // (1) Look for house number 192-184 on N Crescent Dr, the",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480362",
      "order_id": "2877491",
      "email": "wrothacker@gmail.com",
      "vip": "Yes",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "William RothackerJr",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "*** DO NOT RING THE DOORBELL - DROP THE PACKAGE QUIETLY *** (there's a sleeping baby in the house) // // (1) Look for house number 192-184 on N Crescent Dr, the house number is on the curb. // (2) Go ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480362",
      "order_id": "2877491",
      "email": "wrothacker@gmail.com",
      "vip": "Yes",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Xiomara Forbez",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Apt 101. Ring #101, when buzzed in, go up the stairs, turn right and leave in front of door please. DO NOT LEAVE OUTSIDE. Approved to ring even during overnight",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479203",
      "order_id": "2876260",
      "email": "xforbez@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Xiomara Forbez",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 101. Ring #101, when buzzed in, go up the stairs, turn right and leave in front of door please. DO NOT LEAVE OUTSIDE. Approved to ring even during overnight",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479203",
      "order_id": "2876260",
      "email": "xforbez@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Zeien Cheung",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Please text and ring doorbell when leaving delivery at the door - top right button. Thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480152",
      "order_id": "2877249",
      "email": "cheungzeien@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Zev Foreman",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) DO NOT ring the doorbell. || (3) Leave the box outside the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479597",
      "order_id": "2876666",
      "email": "zforeman@gmail.com",
      "vip": "No",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Zev Foreman",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) DO NOT ring the doorbell. || (3) Leave the box outside the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479597",
      "order_id": "2876666",
      "email": "zforeman@gmail.com",
      "vip": "No",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Zev Foreman",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) DO NOT ring the doorbell. || (3) Leave the box outside the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479597",
      "order_id": "2876666",
      "email": "zforeman@gmail.com",
      "vip": "No",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Abirami Kumaresan",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Unit A. Come through wooden door to left of building and Unit is first door through gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478431",
      "order_id": "2875435",
      "email": "abi.kumaresan@gmail.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Adam Barna",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated Instructions: || (1) Google maps is accurate || (2) Leave box near/beside the front door. Do not leave box away from the door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Redwood City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479343",
      "order_id": "2876400",
      "email": "adamba@gmail.com",
      "vip": "Yes",
      "city": "Redwood City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Addi Gaash",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 307. Call box code is my last name \u201cGaash\u201d and I\u2019ll buzz you in. Please leave box in front of my apt door #307. DO NOT LEAVE IN MAILROOM",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478757",
      "order_id": "2875786",
      "email": "ohmygaash@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Addi Gaash",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 307. Call box code is my last name \u201cGaash\u201d and I\u2019ll buzz you in. Please leave box in front of my apt door #307. DO NOT LEAVE IN MAILROOM",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478757",
      "order_id": "2875786",
      "email": "ohmygaash@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Agathe Panaretos",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "We are all the way at the top of the stairs, last house on the right",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478602",
      "order_id": "2875614",
      "email": "agathe.panaretos@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Aidan Abdulali",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Lbby 5, Ste 1800. Enter the complex through the open gates on 3rd or 4th Street, or from any of the lobbies along Berry Street. Enter Lobby 5, and deliver to th",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478900",
      "order_id": "2875938",
      "email": "aidan@latch.bio",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ainslee Withey",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 303. (1) Use Google Maps as a guide. || (2) buzz #303 and I will let you in (3) Go to the 3rd floor and look for Apt #303. || (4) Leave the box at the front",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480114",
      "order_id": "2877199",
      "email": "ainsleewitheyb@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Aleksandra Rybka",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Call the callbox. If you don't hear a buzzing sound in 15-20 sec, push the gate forward. Please leave the box on the doorstep and firmly close the gate when you",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479409",
      "order_id": "2876463",
      "email": "aleksandra.rybka@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Aleksandra Rybka",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Call the callbox. If you don't hear a buzzing sound in 15-20 sec, push the gate forward. Please leave the box on the doorstep and firmly close the gate when you",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479409",
      "order_id": "2876463",
      "email": "aleksandra.rybka@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alex Robinson Downey",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Outside front door Will come thru gate on Santa Rosa and San Joaquin They will open second gate\u2014sharp left\u2014",
      "onfleet_excerpt": "06/22/2026 \u00b7 Newport Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479346",
      "order_id": "2876403",
      "email": "alex@babyrockett.com",
      "vip": "No",
      "city": "Newport Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alex Robinson Downey",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Outside front door Will come thru gate on Santa Rosa and San Joaquin They will open second gate\u2014sharp left\u2014",
      "onfleet_excerpt": "06/22/2026 \u00b7 Newport Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479346",
      "order_id": "2876403",
      "email": "alex@babyrockett.com",
      "vip": "No",
      "city": "Newport Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alexandra Keefe",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please leave box on left or right side of porch out of view from sidewalk. Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Orange \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478632",
      "order_id": "2875645",
      "email": "akappsorders@gmail.com",
      "vip": "No",
      "city": "Orange",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alexandra Keefe",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave box on left or right side of porch out of view from sidewalk. Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Orange \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478632",
      "order_id": "2875645",
      "email": "akappsorders@gmail.com",
      "vip": "No",
      "city": "Orange",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ali Stone",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave box at front door. (And please close gate when leaving.) Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Kentfield \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478640",
      "order_id": "2875653",
      "email": "ali_stone@mac.com",
      "vip": "Yes",
      "city": "Kentfield",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alice Smith",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please ensure that your ID (Driver's License) is presented at the community gate. Leave the box on the front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Porter Ranch \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478451",
      "order_id": "2875455",
      "email": "alicelchen@gmail.com",
      "vip": "Yes",
      "city": "Porter Ranch",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alice Smith",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please ensure that your ID (Driver's License) is presented at the community gate. Leave the box on the front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Porter Ranch \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478451",
      "order_id": "2875455",
      "email": "alicelchen@gmail.com",
      "vip": "Yes",
      "city": "Porter Ranch",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alice Smith",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-02-23] [#delivery-status]: Failed delivery \u2014 \"If this is not a cancelation, list action items for this issue in the thread.\"",
      "admin_excerpt": "If this is not a cancelation, list action items for this issue in the thread.",
      "onfleet_excerpt": "2026-02-23",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478451",
      "order_id": "2875455",
      "email": "alicelchen@gmail.com",
      "vip": "Yes",
      "city": "Porter Ranch",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alma Araneta-Garcia",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Anywhere inside our screen door either on the bench or floor. Screen door a bit tricky since it feels 'stuck' when you pull it. If that does not work, then leav",
      "onfleet_excerpt": "06/22/2026 \u00b7 Daly City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479536",
      "order_id": "2876604",
      "email": "aranetaa@aol.com",
      "vip": "No",
      "city": "Daly City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alma Araneta-Garcia",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Anywhere inside our screen door either on the bench or floor. Screen door a bit tricky since it feels 'stuck' when you pull it. If that does not work, then leav",
      "onfleet_excerpt": "06/22/2026 \u00b7 Daly City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479536",
      "order_id": "2876604",
      "email": "aranetaa@aol.com",
      "vip": "No",
      "city": "Daly City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amanda Stevens",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2) Leave box on porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Davis \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479153",
      "order_id": "2876206",
      "email": "stevens.amandar@gmail.com",
      "vip": "No",
      "city": "Davis",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amanda Stevens",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-04-20] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Amanda Stevens *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the ta\u2026\"",
      "admin_excerpt": "FAILED DELIVERY: *Affected Guest:* Amanda Stevens *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the ta\u2026",
      "onfleet_excerpt": "2026-04-20",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479153",
      "order_id": "2876206",
      "email": "stevens.amandar@gmail.com",
      "vip": "No",
      "city": "Davis",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amanda wildstein",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please do not leave right in front of gate if closed. Ring intercom and will open for you",
      "onfleet_excerpt": "06/22/2026 \u00b7 Atlanta \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479814",
      "order_id": "2876883",
      "email": "arboyd99@gmail.com",
      "vip": "No",
      "city": "Atlanta",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amanda wildstein",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please do not leave right in front of gate if closed. Ring intercom and will open for you",
      "onfleet_excerpt": "06/22/2026 \u00b7 Atlanta \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479814",
      "order_id": "2876883",
      "email": "arboyd99@gmail.com",
      "vip": "No",
      "city": "Atlanta",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amy Anton",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) Street number \u201c561\u201d is on curb. || (3)Leave box on top of the stairs by the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479204",
      "order_id": "2876261",
      "email": "amysanton@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amy Kiesewetter",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-11] [#delivery-status]: Failed delivery \u2014 \"Failed and cloned the task to reoptimize the route.\"",
      "admin_excerpt": "Failed and cloned the task to reoptimize the route.",
      "onfleet_excerpt": "2026-05-11",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479677",
      "order_id": "2876746",
      "email": "amy@adkheritagelaw.com",
      "vip": "No",
      "city": "Santa Paula",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amy Kiesewetter",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Prior feedback [2026-04-28] [#delivery-status]: Failed delivery \u2014 \"Was not able to retrieve the box from the previous customer\"",
      "admin_excerpt": "Was not able to retrieve the box from the previous customer",
      "onfleet_excerpt": "2026-04-28",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479677",
      "order_id": "2876746",
      "email": "amy@adkheritagelaw.com",
      "vip": "No",
      "city": "Santa Paula",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amy Kiesewetter",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Prior feedback [2026-04-27] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Amy Kiesewetter *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Route adjust\u2026\"",
      "admin_excerpt": "FAILED DELIVERY: *Affected Guest:* Amy Kiesewetter *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Route adjust\u2026",
      "onfleet_excerpt": "2026-04-27",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479677",
      "order_id": "2876746",
      "email": "amy@adkheritagelaw.com",
      "vip": "No",
      "city": "Santa Paula",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amy Weinberg",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2) The house is on the corner of Glen Alpine and Sotelo. The stairs are on your right after you turn onto Sotelo. || (3) Please",
      "onfleet_excerpt": "06/22/2026 \u00b7 Piedmont \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479310",
      "order_id": "2876366",
      "email": "arweinberg@yahoo.com",
      "vip": "No",
      "city": "Piedmont",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Andrea Alabastro",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 604. Use Google maps to navigate to the address. || Dial ##405 at the call box. || Enter and use the elevator to drop the box at 604 (6th floor)",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479181",
      "order_id": "2876234",
      "email": "bastrocity@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Andrea Alabastro",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 604. Use Google maps to navigate to the address. || Dial ##405 at the call box. || Enter and use the elevator to drop the box at 604 (6th floor)",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479181",
      "order_id": "2876234",
      "email": "bastrocity@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Andrea Norred",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) Leave at the brown and wooden front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Cruz \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478297",
      "order_id": "2875291",
      "email": "andrea_norred@yahoo.com",
      "vip": "Yes",
      "city": "Santa Cruz",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Andrea Tong",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) You should see a sign saying Livingston Terrace || (3) The first townhouse on the left in private street. Leave",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Bruno \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478654",
      "order_id": "2875670",
      "email": "akwan726@gmail.com",
      "vip": "Yes",
      "city": "San Bruno",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Angad Sood",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please come inside the gate (no code) and leave outside the door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palo Alto \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478485",
      "order_id": "2875490",
      "email": "angadsood5@gmail.com",
      "vip": "No",
      "city": "Palo Alto",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Angela Garvin",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Give the gate attendant my name and address --- Angela Garvin 31 Strand Beach Dr, Dana Point, CA 92629 and say you are with \"Methodology Delivery.\" They wil",
      "onfleet_excerpt": "06/22/2026 \u00b7 Dana Point \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479802",
      "order_id": "2876871",
      "email": "asgarvin@me.com",
      "vip": "Yes",
      "city": "Dana Point",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anita Daswani",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave food at the door. Please text after leaving food: 914-714-9588",
      "onfleet_excerpt": "06/22/2026 \u00b7 Orinda \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479524",
      "order_id": "2876591",
      "email": "anita.kesavan@gmail.com",
      "vip": "No",
      "city": "Orinda",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anjelica Young",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Spc 13. When you enter the Trailer park you turn right on the second street (from right to left), you go straight and is the second to last house on the right)",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480316",
      "order_id": "2877439",
      "email": "anjelicayounganzaldo@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anjelica Young",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Spc 13. When you enter the Trailer park you turn right on the second street (from right to left), you go straight and is the second to last house on the right)",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480316",
      "order_id": "2877439",
      "email": "anjelicayounganzaldo@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anna Furr",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 104. (1) Use Google Maps as a guide. || (2) You'll see '4610' and Resident Parking' signs in front of the building. See photo: https://prnt.sc/Ihk9UmuIfGvX",
      "onfleet_excerpt": "06/22/2026 \u00b7 Emeryville \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478470",
      "order_id": "2875474",
      "email": "annacheprova@gmail.com",
      "vip": "No",
      "city": "Emeryville",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anna Krank",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "# 2709, Apt 201. (1) Use Google Maps as a guide. || (2) Go to the 'Stanford' building. Intercom: \u21162709. || (3) Use the gate code: #2709, to enter. || (4) Once i",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479920",
      "order_id": "2876989",
      "email": "fraukrank@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anne Kerr",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps, it will guide you to the address. //(2) Leave inside the gate. If not home, please place box under the stairs out of sight. Thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478737",
      "order_id": "2875763",
      "email": "annetkerr@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Annie Hennessy",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Buzz to Apt 1908, and the guest will let you in. || (3) Once inside, leave the box at the front door. Note: The apt is on",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479191",
      "order_id": "2876246",
      "email": "annehennessy99@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anton Lunov",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Our house number 930 is posted on a fence. The door is at the end of the driveway from the street (in the carport). No gates or locks",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palo Alto \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478396",
      "order_id": "2875399",
      "email": "a.a.lunyov@gmail.com",
      "vip": "Yes",
      "city": "Palo Alto",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Arman Sharif",
      "severity": "medium",
      "code": "fridge_required",
      "message": "Must place food inside refrigerator \u2014 high-touch stop",
      "admin_excerpt": "Apt 401. (1) Use Google Maps to locate the building || (2) The building's name is Park Wellington || (3) Please have front desk check to see if EITHER ARMAN or ",
      "onfleet_excerpt": "06/22/2026 \u00b7 West Hollywood \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479396",
      "order_id": "2876094",
      "email": "armansharif123@gmail.com",
      "vip": "Yes",
      "city": "West Hollywood",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ashley Co",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 6. Entrance on Huntington Drive. Code 437. Apartment located past pool to the right, bottom floor",
      "onfleet_excerpt": "06/22/2026 \u00b7 Arcadia \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480161",
      "order_id": "2877267",
      "email": "milkyxsoft@gmail.com",
      "vip": "No",
      "city": "Arcadia",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ashley Pirozzi",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Google Maps as guide // House number plate is displayed at front and marked on the curb // Gate will be unlocked // Leave the box on the front porch // See ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479140",
      "order_id": "2876193",
      "email": "ashleypirozzi@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ashley Xie",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "please let the box on the front door porch, thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Menlo Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478949",
      "order_id": "2875988",
      "email": "qqcici@gmail.com",
      "vip": "No",
      "city": "Menlo Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Attlee Harrell",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You'll see a '136' sign in front of the house. See photo: https://prnt.sc/_Es1WV5sNd4j || (3) Leave the box at the front ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Discovery Bay \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479395",
      "order_id": "2875329",
      "email": "attleeharrell@me.com",
      "vip": "Yes",
      "city": "Discovery Bay",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Auston McReynolds",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please put box into insulated bag near door and zip to keep contents cool. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sacramento \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478522",
      "order_id": "2875529",
      "email": "auston@gmail.com",
      "vip": "Yes",
      "city": "Sacramento",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Auston McReynolds",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please put box into insulated bag near door and zip to keep contents cool. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sacramento \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478522",
      "order_id": "2875529",
      "email": "auston@gmail.com",
      "vip": "Yes",
      "city": "Sacramento",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Benjamin McCloskey",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use google maps to locate the address. You're in the correct location if you see house number 70 on the gray front door. // The box has to be tucked off to the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479499",
      "order_id": "2876556",
      "email": "bpmccloskey@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Benton Winkelman",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House No \u201c1510\u201d is located on the white sign to the left of the front door || (3) Leave box by the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479880",
      "order_id": "2876949",
      "email": "winkelbone80@gmail.com",
      "vip": "No",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bernadyne Thelemaque",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Unit 645. Call me at 5612811209 at ANYTIME. Please call and not leave the box anywhere without me knowing first. Call \u201cChandyce Adden\u201d in the call box to get bu",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480286",
      "order_id": "2876316",
      "email": "tbernadyne@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bernadyne Thelemaque",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 645. Call me at 5612811209 at ANYTIME. Please call and not leave the box anywhere without me knowing first. Call \u201cChandyce Adden\u201d in the call box to get bu",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480286",
      "order_id": "2876316",
      "email": "tbernadyne@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bill Lasarow",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Google maps is accurate (1) House #231 shows in the mailbox on sidewalk (2) Go through the parking space on the right of the mailbox (3) Leave box on the front ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Thousand Oaks \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479288",
      "order_id": "2876345",
      "email": "billl@visualartsource.com",
      "vip": "Yes",
      "city": "Thousand Oaks",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bill Lloyd",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Place the box in front of the French Doors (next to garage). Do not place at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mountain View \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480087",
      "order_id": "2877172",
      "email": "blloyd@gmail.com",
      "vip": "No",
      "city": "Mountain View",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bob Bennett",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Last error [2026-04-30] [#delivery-status]: Delivery complaint \u2014 \"Elaborate on old and new delivery instructions to close the loop. Your action and proposed solution are incomplete\"",
      "admin_excerpt": "Elaborate on old and new delivery instructions to close the loop. Your action and proposed solution are incomplete",
      "onfleet_excerpt": "2026-04-30",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479575",
      "order_id": "2876644",
      "email": "bob.bennett.bb@gmail.com",
      "vip": "No",
      "city": "New York",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bob Bennett",
      "severity": "medium",
      "code": "prior_wrong_address",
      "message": "Prior feedback [2026-04-20] [#delivery-status]: Wrong address delivery \u2014 \"wrong address entered in ShipStation, but one-time address request in the del changes sheet was approved \u00b7 Ops: add'l context: wrong address entered in ShipStation, but one-time address request in the del changes\u2026\"",
      "admin_excerpt": "wrong address entered in ShipStation, but one-time address request in the del changes sheet was approved \u00b7 Ops: add'l context: wrong address entered in ShipStation, but one-time address request in the del changes\u2026",
      "onfleet_excerpt": "2026-04-20",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479575",
      "order_id": "2876644",
      "email": "bob.bennett.bb@gmail.com",
      "vip": "No",
      "city": "New York",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brayden Levangie",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Unit 606. Please enter in the main entrance for modera rincon hill. Main entrance is near the intersection of 1st St and harrison st, right near insomnia cookie",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479356",
      "order_id": "2876413",
      "email": "braydenlevangie@icloud.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brent Goldman",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Upstairs. The door on the left. IMPT: Keep the box hidden all the way to the left behind the wall",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479377",
      "order_id": "2876432",
      "email": "methodology@brentgoldman.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brent Goldman",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Upstairs. The door on the left. IMPT: Keep the box hidden all the way to the left behind the wall",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479377",
      "order_id": "2876432",
      "email": "methodology@brentgoldman.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brent Verwey",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "If gate is closed code is 2525# drive up the driveway and leave at front door please",
      "onfleet_excerpt": "06/22/2026 \u00b7 Malibu \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479644",
      "order_id": "2876713",
      "email": "brent0087@gmail.com",
      "vip": "No",
      "city": "Malibu",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brent Verwey",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "If gate is closed code is 2525# drive up the driveway and leave at front door please",
      "onfleet_excerpt": "06/22/2026 \u00b7 Malibu \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479644",
      "order_id": "2876713",
      "email": "brent0087@gmail.com",
      "vip": "No",
      "city": "Malibu",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brett Pugliese",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "DO NOT leave it outside the gate or on the sidewalk! It will be stolen // // (1) 737 can be seen beside our gate // (2) Carefully drop the box OVER the concrete",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479412",
      "order_id": "2876466",
      "email": "brettpugliese@gmail.com",
      "vip": "Yes",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brittany Booth",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Goggle maps to locate the address.//House is on 182 Bartlett St. You can get into the gate, it\u2019s not locked. Just reach hand through to inside and turn the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478245",
      "order_id": "2875236",
      "email": "bbooth072@aol.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brittany Whitman",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Updated night instructions: 8253 can be seen on the curb. Please use Ring at the gate. If there's no answer, call and text me 602-692-8724. DO NOT throw the",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478762",
      "order_id": "2875791",
      "email": "brittanymwhitman@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bryan Intihar",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave food at front door of the house. Thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479043",
      "order_id": "2876090",
      "email": "bryanintihar@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bryant Sparkman",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) Please place the box at the front entry of the home",
      "onfleet_excerpt": "06/22/2026 \u00b7 Larkspur \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478601",
      "order_id": "2875613",
      "email": "bsparkman@centuryurban.com",
      "vip": "No",
      "city": "Larkspur",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Camryn Hanna",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave boxes behind the font gate NOT blocking the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 La Jolla \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479403",
      "order_id": "2876458",
      "email": "camryn@gildedarrow.com",
      "vip": "Yes",
      "city": "La Jolla",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Candace Martin",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You'll see a '650' sign in front of the building. See photo: https://prnt.sc/4N0xlGbzUjON. || (3) Please ring to be buzze",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478727",
      "order_id": "2875752",
      "email": "candacejewel@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Candice Camp",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-06-08] [#delivery-status]: Failed delivery \u2014 \"Cloned the task and the driver will reattempt delivery.\"",
      "admin_excerpt": "Cloned the task and the driver will reattempt delivery.",
      "onfleet_excerpt": "2026-06-08",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478421",
      "order_id": "2875425",
      "email": "candicecampfiery@gmail.com",
      "vip": "No",
      "city": "Alameda",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Candy Ez",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "gate code is #4110. please try to deliver before 0500",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sacramento \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479365",
      "order_id": "2876421",
      "email": "ezimora.candy@gmail.com",
      "vip": "No",
      "city": "Sacramento",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Candy Ez",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Last error [2026-05-11] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Candy Ez_ -- Non-VIP https://app.gomethodology.com/admin/users/240035 *Signed up on:* 07/14/2020 *AOV:* $160.81 | *LTV:* $3,698.62 ==========\u2026\"",
      "admin_excerpt": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Candy Ez_ -- Non-VIP https://app.gomethodology.com/admin/users/240035 *Signed up on:* 07/14/2020 *AOV:* $160.81 | *LTV:* $3,698.62 ==========\u2026",
      "onfleet_excerpt": "2026-05-11",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479365",
      "order_id": "2876421",
      "email": "ezimora.candy@gmail.com",
      "vip": "No",
      "city": "Sacramento",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cara Hoepner",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 207. (1) Please come to the North Lot Gate (there is a sign on the gate that states North Lot) at 1250 Long Beach Ave, and call 626-757-4875. // (2) Do NOT ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480227",
      "order_id": "2877342",
      "email": "cthoepner@pobox.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cara Hoepner",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-04] [#delivery-status]: Failed delivery \u2014 \"Cloned the task and moved it to the last stop.\"",
      "admin_excerpt": "Cloned the task and moved it to the last stop.",
      "onfleet_excerpt": "2026-05-04",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480227",
      "order_id": "2877342",
      "email": "cthoepner@pobox.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Caroline Goese",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave past gate at large front door straight forward",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478436",
      "order_id": "2875440",
      "email": "calliegoese@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Caroline McCallum",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please deliver the box by the front door. And text me when it arrives! 319-270-5713 Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480130",
      "order_id": "2876283",
      "email": "carolinemccallum1@gmail.com",
      "vip": "Yes",
      "city": "Santa Monica",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Caroline McCallum",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please deliver the box by the front door. And text me when it arrives! 319-270-5713 Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480130",
      "order_id": "2876283",
      "email": "carolinemccallum1@gmail.com",
      "vip": "Yes",
      "city": "Santa Monica",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Caroline McCallum",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-03-30] [#delivery-status]: Failed delivery \u2014 \"No box at the hub for this stop \u00b7 Ops: This is a canceled order. @U08407B2BDK Please make sure that all post\u2013cutoff cancellation requests (\u2026\"",
      "admin_excerpt": "No box at the hub for this stop \u00b7 Ops: This is a canceled order. @U08407B2BDK Please make sure that all post\u2013cutoff cancellation requests (\u2026",
      "onfleet_excerpt": "2026-03-30",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480130",
      "order_id": "2876283",
      "email": "carolinemccallum1@gmail.com",
      "vip": "Yes",
      "city": "Santa Monica",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Catherine Amparano",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "DO NOT BUZZ AFTER 7 PM (1) delivery by the SIDE gate which is to the left of the main gate up a few small stairs// (2) Open the side gate with the latch and put",
      "onfleet_excerpt": "06/22/2026 \u00b7 Novato \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479468",
      "order_id": "2876527",
      "email": "kasiawin12@gmail.com",
      "vip": "No",
      "city": "Novato",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Catherine Stewart",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Upon arrival at the location, please ring the doorbell to notify the guest",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478307",
      "order_id": "2875302",
      "email": "catherine.stewart@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Charlotte Belliard",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "if gate is closed the number is 2525# Please leave at front door or the door by the French gate. ***dogs might bark, but they are inside",
      "onfleet_excerpt": "06/22/2026 \u00b7 Malibu \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479743",
      "order_id": "2876812",
      "email": "belliard.charlotte@gmail.com",
      "vip": "No",
      "city": "Malibu",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Charlotte Belliard",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "if gate is closed the number is 2525# Please leave at front door or the door by the French gate. ***dogs might bark, but they are inside",
      "onfleet_excerpt": "06/22/2026 \u00b7 Malibu \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479743",
      "order_id": "2876812",
      "email": "belliard.charlotte@gmail.com",
      "vip": "No",
      "city": "Malibu",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Charlotte M Eggleston",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use google maps to locate the address. I have a large truck parked in my parking spot and the entrance to my house is behind it. // Leave the box at the front d",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Cruz \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478257",
      "order_id": "2875248",
      "email": "cmarie.eggleston@gmail.com",
      "vip": "No",
      "city": "Santa Cruz",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Charlotte M Eggleston",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Use google maps to locate the address. I have a large truck parked in my parking spot and the entrance to my house is behind it. // Leave the box at the front d",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Cruz \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478257",
      "order_id": "2875248",
      "email": "cmarie.eggleston@gmail.com",
      "vip": "No",
      "city": "Santa Cruz",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cheri Carlson",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-11] [#delivery-status]: Failed delivery \u2014 \"Not in my car, it doesn\u2019t look like it belong to my route \u00b7 Ops: Reassigned to Edward H.\"",
      "admin_excerpt": "Not in my car, it doesn\u2019t look like it belong to my route \u00b7 Ops: Reassigned to Edward H.",
      "onfleet_excerpt": "2026-05-11",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479521",
      "order_id": "2875694",
      "email": "cheri.carlson@gmail.com",
      "vip": "No",
      "city": "Agoura Hills",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Chloe Mezilis",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "10115 Byrne AVE. Google Maps is accurate. Please leave the box on the front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cupertino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479099",
      "order_id": "2876151",
      "email": "spamlambs@gmail.com",
      "vip": "Yes",
      "city": "Cupertino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Chloe Mezilis",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "10115 Byrne AVE. Google Maps is accurate. Please leave the box on the front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cupertino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479099",
      "order_id": "2876151",
      "email": "spamlambs@gmail.com",
      "vip": "Yes",
      "city": "Cupertino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Chris Marino",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "First door as you walk up some stairs from the street. No gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478598",
      "order_id": "2875610",
      "email": "cjmarino4@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Christi Lucas",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 3. Use Google Maps to locate the adress // Entrance has HARBOR POINT 450 sign at front. See photo: https://prnt.sc/FNJ8D_uxY-YU // Follow the sign for Units",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480160",
      "order_id": "2877264",
      "email": "christi.lucas@gmail.com",
      "vip": "No",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Christina Lucey",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House No. \"1357\" is located on the front wall|| (3) Leave box on covered porch by front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479661",
      "order_id": "2876730",
      "email": "christina.lucey@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Christopher Noceti",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Enter the driveway between the 2721 black mailbox on the road and our neighbor 2717. // (2) Leave the box at 2721's front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Windsor \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478832",
      "order_id": "2875866",
      "email": "chrisnoceti@me.com",
      "vip": "Yes",
      "city": "Windsor",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cindy Olander",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) If before 10pm, Text when delivered 650-400-9840. Do not text after 10pm. // (2) Leave hidden behind porch swing. // (3) PICK UP EMPTY COOLERS",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Altos \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478656",
      "order_id": "2875674",
      "email": "cindyolander@mac.com",
      "vip": "Yes",
      "city": "Los Altos",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Clarisse Jereza",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "House number 4224 is displayed on the mailbox at the beginning of the driveway. Please drive all the way up and look for the house with the numbers 4224. Kindly",
      "onfleet_excerpt": "06/22/2026 \u00b7 La Mesa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478230",
      "order_id": "2875220",
      "email": "cla_j@yahoo.com",
      "vip": "No",
      "city": "La Mesa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Clark Tang",
      "severity": "medium",
      "code": "fridge_required",
      "message": "Must place food inside refrigerator \u2014 high-touch stop",
      "admin_excerpt": "Apt 1501. (1) Use Google Maps as a guide. || (2) Take the box for Apt 1501 to the front desk in the refrigerator. || (3) Leave the box at the front desk",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479040",
      "order_id": "2876087",
      "email": "clark.y.tang@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Connie Sims",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Spc 526. I would like to suspend or cancel my orders because Im out of the country for 3 months from 12/10/22 to 3/30/23 .Thanks",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sunnyvale \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480190",
      "order_id": "2877309",
      "email": "alivefaith07@gmail.com",
      "vip": "No",
      "city": "Sunnyvale",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Connie Sims",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Spc 526. I would like to suspend or cancel my orders because Im out of the country for 3 months from 12/10/22 to 3/30/23 .Thanks",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sunnyvale \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480190",
      "order_id": "2877309",
      "email": "alivefaith07@gmail.com",
      "vip": "No",
      "city": "Sunnyvale",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Constance Smith",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Use gate code 5817 to enter. || (3) Once inside, go all the way to the top of the stairs (upper unit). || (4) Leave the b",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478314",
      "order_id": "2875311",
      "email": "constancelsmith@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cooper McKee",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "200 can be found on the mailbox. Leave box at the top of the steps",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sausalito \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478987",
      "order_id": "2876030",
      "email": "czmckee@gmail.com",
      "vip": "Yes",
      "city": "Sausalito",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Corrine Ishio",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House No. \"7850\" can be found to the left of the front door || (3) Leave box by the front door behind pot to hide box f",
      "onfleet_excerpt": "06/22/2026 \u00b7 La Jolla \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480230",
      "order_id": "2877345",
      "email": "corrine@myworkingsoul.com",
      "vip": "No",
      "city": "La Jolla",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Courtney Alexanderson",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) There's a huge \"3619\" beside my gate // (2) IMPORTANT: Ring the buzzer on the gate. // (3) Enter and leave the box downstairs behind the ivy on the gate so ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480256",
      "order_id": "2877374",
      "email": "courtney.ann1974@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Courtney Andrews",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please leave inside white gate to the left of the garage so it is not visible from the street. DO NOT leave at front door. Leaving it at the front door will res",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478519",
      "order_id": "2875526",
      "email": "cehague@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Crystal Cassidy",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 2. (1) Use Google Maps for guidance. || (2) Street No. is seen on the frontwall above the door. || (3) Ensure to deliver between 5PM to 9PM. || (4) Buzz 2 a",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478840",
      "order_id": "2875874",
      "email": "cdcassid@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Crystine G",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "5171 can be seen on the wall to the left of our front door. Leave the box on our doorstep",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478310",
      "order_id": "2875307",
      "email": "venionoctis@gmail.com",
      "vip": "Yes",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Crystine G",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "5171 can be seen on the wall to the left of our front door. Leave the box on our doorstep",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478310",
      "order_id": "2875307",
      "email": "venionoctis@gmail.com",
      "vip": "Yes",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cynthia Chu",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Leave at front door (out of streetview). Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480368",
      "order_id": "2876034",
      "email": "cchu66@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cynthia Clark",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "front porch - on Victoria side (we're on a corner). Please pickup old boxes. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Leandro \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478520",
      "order_id": "2875527",
      "email": "cynthiaclrk@gmail.com",
      "vip": "Yes",
      "city": "San Leandro",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cynthia Clark",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "front porch - on Victoria side (we're on a corner). Please pickup old boxes. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Leandro \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478520",
      "order_id": "2875527",
      "email": "cynthiaclrk@gmail.com",
      "vip": "Yes",
      "city": "San Leandro",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cynthia Clarke",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave at front door - on the walk street, up a few steps. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Manhattan Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479856",
      "order_id": "2876925",
      "email": "cynthiawindle@yahoo.com",
      "vip": "No",
      "city": "Manhattan Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Daniel Goode",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "# 1/4. North of Franklin, West of Highland. From 101 FWY take Hollywood bowl/Highland Exit. For GOOGLE MAPS 2003 Hillcrest Rd. Los Angeles, 90068. You will see ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479882",
      "order_id": "2876951",
      "email": "dangoodeofficial@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Daniel Goode",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "# 1/4. North of Franklin, West of Highland. From 101 FWY take Hollywood bowl/Highland Exit. For GOOGLE MAPS 2003 Hillcrest Rd. Los Angeles, 90068. You will see ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479882",
      "order_id": "2876951",
      "email": "dangoodeofficial@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Daniel Muniz",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "On front porch, preferably behind the hedge so it's not visible from the street, and out of the sun",
      "onfleet_excerpt": "06/22/2026 \u00b7 Culver City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478855",
      "order_id": "2875891",
      "email": "hatejunkmail@me.com",
      "vip": "No",
      "city": "Culver City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Danielle Berkovitz",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "If the Park La Brea security guards ask for apartment code at the gate, mine is 27A28. I\u2019m across from Tower 49 and have a bright pink door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478309",
      "order_id": "2875306",
      "email": "danielle.berkovitz@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Danielle Berkovitz",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "If the Park La Brea security guards ask for apartment code at the gate, mine is 27A28. I\u2019m across from Tower 49 and have a bright pink door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478309",
      "order_id": "2875306",
      "email": "danielle.berkovitz@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Danielle Polachini",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House no. \u201c119\u201d can be found on frontwall to the right of the main door. || (3) Leave box by the porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Petaluma \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479442",
      "order_id": "2876500",
      "email": "danipolachini@gmail.com",
      "vip": "No",
      "city": "Petaluma",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Darlene Dore",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) The delivery address is 3151 McGraw St. (2) Deliver to the front porch, approximately three feet from the screen door (3) Do NOT leave the box at the side g",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479095",
      "order_id": "2876147",
      "email": "redharper74@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Brandes",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Make sure you're in WHITNEY CT and NOT SISKI! Drop off location photo: tinyurl.com/yrw4aw3l // (2) Open the gate and follow the steps leading to its front d",
      "onfleet_excerpt": "06/22/2026 \u00b7 Walnut Creek \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "Methodology HQ SDT 15",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478282",
      "order_id": "2875274",
      "email": "dbrandes77@gmail.com",
      "vip": "Yes",
      "city": "Walnut Creek",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Regan",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please use Doorbird keypad located to the left side of the gate to open the gate. Password is 8447#. The gate will remain open until closed. Please leave food o",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sherman Oaks \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478462",
      "order_id": "2875466",
      "email": "davidjregan@gmail.com",
      "vip": "Yes",
      "city": "Sherman Oaks",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Regan",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please use Doorbird keypad located to the left side of the gate to open the gate. Password is 8447#. The gate will remain open until closed. Please leave food o",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sherman Oaks \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478462",
      "order_id": "2875466",
      "email": "davidjregan@gmail.com",
      "vip": "Yes",
      "city": "Sherman Oaks",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Seroy",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 1615. Apartment complex. Drop off inside of building. I can provide temporary keys that will grant access. So just the day of the delivery or within 24 hour",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478597",
      "order_id": "2875609",
      "email": "dsseroy@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Seroy",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 1615. Apartment complex. Drop off inside of building. I can provide temporary keys that will grant access. So just the day of the delivery or within 24 hour",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478597",
      "order_id": "2875609",
      "email": "dsseroy@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Dawn Allan",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Always leave it at our main entry door. DO NOT leave the box anywhere else, it will be stolen! // // (1) 237 can be seen on the curb. Drive up to the end of the",
      "onfleet_excerpt": "06/22/2026 \u00b7 Benicia \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478688",
      "order_id": "2875708",
      "email": "sylvania5940@outlook.com",
      "vip": "Yes",
      "city": "Benicia",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Deborah Martinez",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) Leave at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Rafael \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479358",
      "order_id": "2876415",
      "email": "lowemeili@gmail.com",
      "vip": "No",
      "city": "San Rafael",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Deborah Rutlen",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House No. \"15950\" is located on the mailbox || (3) Use gate code: GATE CODE IS 20159# || (4) Place box at front door un",
      "onfleet_excerpt": "06/22/2026 \u00b7 Monte Sereno \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480271",
      "order_id": "2875945",
      "email": "deborah@caldoor.com",
      "vip": "Yes",
      "city": "Monte Sereno",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Debra Marks",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) 829 Liberty St in El Cerrito. \"829\" can be seen beside the front door and on the street curb. // (2) You can place the box on our porch OR on the bench or b",
      "onfleet_excerpt": "06/22/2026 \u00b7 El Cerrito \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479164",
      "order_id": "2876217",
      "email": "debemarks@gmail.com",
      "vip": "Yes",
      "city": "El Cerrito",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Demi Seguritan",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Our house is in the corner of Scott Street. // // (1) Press the bottom right corner button on the black keypad to ring the doorbell or call me on my mobile: (51",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480167",
      "order_id": "2875687",
      "email": "demihuynh@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Denise Lawson",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Our address is right on the house by the garage door. Go through the unlocked wood gate and place food on the bench by the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Marcos \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479945",
      "order_id": "2877014",
      "email": "deniselawson@gmail.com",
      "vip": "No",
      "city": "San Marcos",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Derek Kaptanoglu",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Walk right up to the front door and drop off the box",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479049",
      "order_id": "2876096",
      "email": "derekkaptanoglu@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Detrick Deborah",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Place the order on the front porch in front of the door or on the small table to the left of the door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Rosa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478894",
      "order_id": "2875931",
      "email": "detrickd22@gmail.com",
      "vip": "No",
      "city": "Santa Rosa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Detrick Deborah",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Place the order on the front porch in front of the door or on the small table to the left of the door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Rosa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478894",
      "order_id": "2875931",
      "email": "detrickd22@gmail.com",
      "vip": "No",
      "city": "Santa Rosa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Diane Gosney",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Leave delivery only on our PORCH. || (2) Try to keep boxes by the left corder of the porch, out of street view. || (3) Do NOT hide by bushes - the box will ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Menlo Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478847",
      "order_id": "2875881",
      "email": "dkgos@aol.com",
      "vip": "Yes",
      "city": "Menlo Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Donna Beebe",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Leave at front door (out of streetview). Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Garden Grove \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480319",
      "order_id": "2877440",
      "email": "dbeebe2014@gmail.com",
      "vip": "No",
      "city": "Garden Grove",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Dorine Dianda",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Google Maps is accurate. Place the box at the front door away from the street view to avoid being stolen",
      "onfleet_excerpt": "06/22/2026 \u00b7 Clayton \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479411",
      "order_id": "2876465",
      "email": "dorinedianda4@gmail.com",
      "vip": "No",
      "city": "Clayton",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Dorine Dianda",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Google Maps is accurate. Place the box at the front door away from the street view to avoid being stolen",
      "onfleet_excerpt": "06/22/2026 \u00b7 Clayton \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479411",
      "order_id": "2876465",
      "email": "dorinedianda4@gmail.com",
      "vip": "No",
      "city": "Clayton",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "ELENA SULIC",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please note that this address is in Belmont. (There is same street address in Redwood City.) Please leave at the front door (up the stairs on the right of the h",
      "onfleet_excerpt": "06/22/2026 \u00b7 Belmont \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479351",
      "order_id": "2876408",
      "email": "wynnforce@gmail.com",
      "vip": "No",
      "city": "Belmont",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "ELENA SULIC",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please note that this address is in Belmont. (There is same street address in Redwood City.) Please leave at the front door (up the stairs on the right of the h",
      "onfleet_excerpt": "06/22/2026 \u00b7 Belmont \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479351",
      "order_id": "2876408",
      "email": "wynnforce@gmail.com",
      "vip": "No",
      "city": "Belmont",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Elizabeth Burr",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use google maps to locate address. 700 Woodland is a gray ranch house that has \"700\" beside its front door // (2) Please put the delivery behind one of the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Menlo Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479328",
      "order_id": "2876385",
      "email": "busyburr@yahoo.com",
      "vip": "No",
      "city": "Menlo Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Elizabeth Davis",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt D. (1) Use Google Maps as a guide. || (2) There's no gate code, so you have to call Unit D to be buzzed in. || (3) You can also call 404-376-0410, or buzz U",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479145",
      "order_id": "2876198",
      "email": "lizbivins@gmail.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Emily Borders",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated Instructions: // (1) Please use the key box that is attached to the front gate. The code is \"0479\" // (2) You can open the front gate with that key and ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478212",
      "order_id": "2875201",
      "email": "dbordersjr@yahoo.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Eric Chi",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated Instructions: (1) Google maps will lead you to the right location. // (2) Take the steps and deliver to the front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cupertino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478701",
      "order_id": "2875721",
      "email": "absolutchi@gmail.com",
      "vip": "Yes",
      "city": "Cupertino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Eric Gomez",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps, it will guide you to the address. //(2) There is a large \"120\" sign above the gate. //(3) Place outside the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Mateo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478864",
      "order_id": "2875900",
      "email": "ericjg89@gmail.com",
      "vip": "No",
      "city": "San Mateo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erica Person",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave the box in our back patio or front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Moraga \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480328",
      "order_id": "2877461",
      "email": "erica.g.person@gmail.com",
      "vip": "Yes",
      "city": "Moraga",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erica Stenz",
      "severity": "medium",
      "code": "fridge_required",
      "message": "Must place food inside refrigerator \u2014 high-touch stop",
      "admin_excerpt": "Apt 7071. (1) Use Google maps as guide || (2) Reception should let you in || (3) Put the Methodology box in the refrigerator in the package room",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479484",
      "order_id": "2876542",
      "email": "ericastenz100@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Cave",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 9. Google Maps is accurate. 1. If you are facing the complex from the street, the apartment is located in the right back corner unit on the 2nd floor, unit ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Corte Madera \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480277",
      "order_id": "2877402",
      "email": "eac135@aol.com",
      "vip": "No",
      "city": "Corte Madera",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Fischer",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Updated instructions. Please do not ring the doorbell. Please no longer leave the box in the cabinet, the box hasn\u2019t been fitting inside. You can leave the box ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478674",
      "order_id": "2875693",
      "email": "eefischer112@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Fischer",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated instructions. Please do not ring the doorbell. Please no longer leave the box in the cabinet, the box hasn\u2019t been fitting inside. You can leave the box ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478674",
      "order_id": "2875693",
      "email": "eefischer112@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Murphy",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Last error [2026-05-31] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Erin Murphy_ -- Non-VIP https://app.gomethodology.com/admin/users/745292 *Signed up on:* 04/26/2026 *AOV:* $178.02 | *LTV:* $1,068.11 ==========\u2026\"",
      "admin_excerpt": "DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Erin Murphy_ -- Non-VIP https://app.gomethodology.com/admin/users/745292 *Signed up on:* 04/26/2026 *AOV:* $178.02 | *LTV:* $1,068.11 ==========\u2026",
      "onfleet_excerpt": "2026-05-31",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479335",
      "order_id": "2875642",
      "email": "murfmur@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Rapacki",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "prefer placement in the backyard, on the patio, the yard gate is unlocked - please reach over the top of the gate to unlatch (on the left)",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478489",
      "order_id": "2875494",
      "email": "erapacki@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Rapacki",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "prefer placement in the backyard, on the patio, the yard gate is unlocked - please reach over the top of the gate to unlatch (on the left)",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478489",
      "order_id": "2875494",
      "email": "erapacki@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Eshanthi Ranasinghe",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Climb up stairs and leave at front door away from street view",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478351",
      "order_id": "2875351",
      "email": "eshanthi.ranasinghe@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Evan Budaj",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Uppr Oakland. (1) Use Google Maps as a guide. || (2) Go through the fence door. Note: It's unlocked. || (3) From the main porch, go to the left and up the ramp ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479246",
      "order_id": "2876303",
      "email": "evan.budaj@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Fiona Perkocha",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Use the gate code: 5090, to enter. || (3) Look for Apt 301. || (4) Leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479724",
      "order_id": "2876793",
      "email": "fionaperkocha@yahoo.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Francie Forde",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps, it will guide you to the address. //(2) House is on a private rd without parking. Please park on De La Vina. House is down private rd //(3)",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Barbara \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478818",
      "order_id": "2875850",
      "email": "franceforde@gmail.com",
      "vip": "No",
      "city": "Santa Barbara",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Gail Biddle",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "We are at the bottom of a long driveway that goes down from the street. There is another house at the top of the driveway. Please do not leave our box there. Pl",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478677",
      "order_id": "2875696",
      "email": "gailbiddle@me.com",
      "vip": "No",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Gail Biddle",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "We are at the bottom of a long driveway that goes down from the street. There is another house at the top of the driveway. Please do not leave our box there. Pl",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478677",
      "order_id": "2875696",
      "email": "gailbiddle@me.com",
      "vip": "No",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Garrett Ruhland",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-06-08] [#delivery-status]: Failed delivery \u2014 \"Cloned the task. Adjusted the route to prioritize the VIP\u2019s order for delivery within the evening window\"",
      "admin_excerpt": "Cloned the task. Adjusted the route to prioritize the VIP\u2019s order for delivery within the evening window",
      "onfleet_excerpt": "2026-06-08",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478910",
      "order_id": "2875948",
      "email": "garrett@ruhlandventures.com",
      "vip": "Yes",
      "city": "Tiburon",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Gina Gonzalez",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2)Leave box on porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Upland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479039",
      "order_id": "2876086",
      "email": "gmgonzalez12@icloud.com",
      "vip": "No",
      "city": "Upland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Gisel Vazquez",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please leave on the front brick porch. You will know you\u2019re in the right place because there\u2019s a Ford charcoal truck and a black Mercedes parked in the front",
      "onfleet_excerpt": "06/22/2026 \u00b7 Whittier \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478896",
      "order_id": "2875933",
      "email": "giselvazquez314@gmail.com",
      "vip": "No",
      "city": "Whittier",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Glass LLC",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) Please place in front of the double doors on the lefthand side of the building",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palo Alto \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478273",
      "order_id": "2875265",
      "email": "avery@pacificmgrs.com",
      "vip": "Yes",
      "city": "Palo Alto",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Grecia Saavedra",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "The house is on the corner of Woolford St & McDonald St. Please leave the delivery on our front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Culver City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478982",
      "order_id": "2876025",
      "email": "grecia.saavedrac@gmail.com",
      "vip": "No",
      "city": "Culver City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Grecia Saavedra",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "The house is on the corner of Woolford St & McDonald St. Please leave the delivery on our front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Culver City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478982",
      "order_id": "2876025",
      "email": "grecia.saavedrac@gmail.com",
      "vip": "No",
      "city": "Culver City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Greyson Boerner",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please don\u2019t leave outside the door. If I\u2019m not home, please leave in the back against the garage door. It\u2019s marked 707",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Ana \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478550",
      "order_id": "2875559",
      "email": "greysonb@gmail.com",
      "vip": "No",
      "city": "Santa Ana",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hannah Kodama",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 6. Gate code is 5090",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Barbara \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480272",
      "order_id": "2877396",
      "email": "hkodama@gmail.com",
      "vip": "No",
      "city": "Santa Barbara",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hannah Shade",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please leave the box to the right of the front door on the porch - there is ample space by the chair and large bird of paradise plant",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Mateo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478386",
      "order_id": "2875388",
      "email": "hannahshade@gmail.com",
      "vip": "No",
      "city": "San Mateo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hannah Shade",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave the box to the right of the front door on the porch - there is ample space by the chair and large bird of paradise plant",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Mateo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478386",
      "order_id": "2875388",
      "email": "hannahshade@gmail.com",
      "vip": "No",
      "city": "San Mateo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hardik Jagda",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-18] [#delivery-status]: Failed delivery \u2014 \"No package\"",
      "admin_excerpt": "No package",
      "onfleet_excerpt": "2026-05-18",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479702",
      "order_id": "2876771",
      "email": "ceo@proximity.tech",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Heather Baggetta",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "1105 N KENWOOD St ~1105 can be found on the left side of our door. Leave box at the corner to the right of our front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burbank \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478975",
      "order_id": "2876016",
      "email": "heather.e.gordon@gmail.com",
      "vip": "Yes",
      "city": "Burbank",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Heather Baggetta",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "1105 N KENWOOD St ~1105 can be found on the left side of our door. Leave box at the corner to the right of our front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burbank \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478975",
      "order_id": "2876016",
      "email": "heather.e.gordon@gmail.com",
      "vip": "Yes",
      "city": "Burbank",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Heather Ferguson",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 303. Use doorman24 to gain entry to the building and leave food in the lobby entryway. If there are issues here, you can alternatively call me at 415-531-83",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478463",
      "order_id": "2875467",
      "email": "heather.ferguson82@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Heather Ferguson",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 303. Use doorman24 to gain entry to the building and leave food in the lobby entryway. If there are issues here, you can alternatively call me at 415-531-83",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478463",
      "order_id": "2875467",
      "email": "heather.ferguson82@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Heather Krug",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 11. Use Google Maps to locate the address || The building number is 5800 while the apartment number is 11. You will see the house number beside the front do",
      "onfleet_excerpt": "06/22/2026 \u00b7 Playa Vista \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478669",
      "order_id": "2875688",
      "email": "heather@heatherkrug.com",
      "vip": "No",
      "city": "Playa Vista",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Henry Bramlet",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "We are the 16 Suncreek on the corner of Cedarspring and Suncreek. We are not the 16 in the middle of the Cedarspring block",
      "onfleet_excerpt": "06/22/2026 \u00b7 Irvine \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479631",
      "order_id": "2876700",
      "email": "thebramletfamily@gmail.com",
      "vip": "No",
      "city": "Irvine",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Henry Bramlet",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "We are the 16 Suncreek on the corner of Cedarspring and Suncreek. We are not the 16 in the middle of the Cedarspring block",
      "onfleet_excerpt": "06/22/2026 \u00b7 Irvine \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479631",
      "order_id": "2876700",
      "email": "thebramletfamily@gmail.com",
      "vip": "No",
      "city": "Irvine",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hilary Boyer",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 5. You can enter building by using Gate code *7919. Then 3770 Pershing Unit 5 is upstairs. You may leave it on patio by front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478388",
      "order_id": "2875391",
      "email": "hilaryiboyer@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hilary Boyer",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 5. You can enter building by using Gate code *7919. Then 3770 Pershing Unit 5 is upstairs. You may leave it on patio by front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478388",
      "order_id": "2875391",
      "email": "hilaryiboyer@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hilary Renaldy",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "# A. Unit A is upstairs on 2nd floor on corner of Garnet St and New High Ct. Gate code is 3535 to get into the courtyard. Photos: https://tinyurl.com/yc8c5y57 |",
      "onfleet_excerpt": "06/22/2026 \u00b7 Redondo Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479523",
      "order_id": "2875292",
      "email": "hilaryrenaldy@hotmail.com",
      "vip": "No",
      "city": "Redondo Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hilary Renaldy",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "# A. Unit A is upstairs on 2nd floor on corner of Garnet St and New High Ct. Gate code is 3535 to get into the courtyard. Photos: https://tinyurl.com/yc8c5y57 |",
      "onfleet_excerpt": "06/22/2026 \u00b7 Redondo Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479523",
      "order_id": "2875292",
      "email": "hilaryrenaldy@hotmail.com",
      "vip": "No",
      "city": "Redondo Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Holland Stuart",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please leave at the side porch, through the gate (which is on the right side as you approach the home). There are no dogs or animals =) Or you can leave at the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Culver City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478186",
      "order_id": "2875174",
      "email": "hhollandjs@gmail.com",
      "vip": "Yes",
      "city": "Culver City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Holland Stuart",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave at the side porch, through the gate (which is on the right side as you approach the home). There are no dogs or animals =) Or you can leave at the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Culver City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478186",
      "order_id": "2875174",
      "email": "hhollandjs@gmail.com",
      "vip": "Yes",
      "city": "Culver City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Isaac Joseph",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) At the call box, scroll up or down until you find 'JOSEPH/Dela Cru 923', and click it to call the guest. || (3) Wait to b",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479925",
      "order_id": "2876994",
      "email": "ijoseph07@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "J Kern",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "PLEASE DIM VEHICLE LIGHTS WHEN APPROACHING HOUSE; Do NOT rely on GPS, as it can lead you to Wrong Location. Please follow instructions. 1. Enter Iron Canyon fro",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Clarita \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480288",
      "order_id": "2877408",
      "email": "jaodykrn@gmail.com",
      "vip": "Yes",
      "city": "Santa Clarita",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jaakko Iso-Jarvenpaa",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "- The house is on the left side of a pretty narrow road (Chelsea Dr) - It\u2019s a blue house, with usually two white cars parked in the garage drive way - Theres an",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480285",
      "order_id": "2877406",
      "email": "jaakko.isojarvenpaa@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jacinth Sohi",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Google Maps as guide // It's a brown and white Tudor house on the corner of Scott and Fulton. // Please come up the stairs behind the brown wall on Fulton w",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478610",
      "order_id": "2875622",
      "email": "jacinthsohi@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jacinth Sohi",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Use Google Maps as guide // It's a brown and white Tudor house on the corner of Scott and Fulton. // Please come up the stairs behind the brown wall on Fulton w",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478610",
      "order_id": "2875622",
      "email": "jacinthsohi@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jacob Greene",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Gate code 2653# please walk up steps on left and place on large rock bench in front of front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478923",
      "order_id": "2875962",
      "email": "jgreene404@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jacob Greene",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Gate code 2653# please walk up steps on left and place on large rock bench in front of front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478923",
      "order_id": "2875962",
      "email": "jgreene404@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jalisa Brown",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google maps to locate the address //(2) The driver will be able to access the apartment. The entrance to the apartment is on Laurel Avenue. The apartmen",
      "onfleet_excerpt": "06/22/2026 \u00b7 Half Moon Bay \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480244",
      "order_id": "2877358",
      "email": "jalisabrown26@gmail.com",
      "vip": "No",
      "city": "Half Moon Bay",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "James Richardson",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Address is 305 \u2014 do not deliver to 307. The house has a wood fence with gate. Place box just outside gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478942",
      "order_id": "2875981",
      "email": "j.zach.richardson@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "James Richardson",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Address is 305 \u2014 do not deliver to 307. The house has a wood fence with gate. Place box just outside gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478942",
      "order_id": "2875981",
      "email": "j.zach.richardson@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jami Levesque",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "The house is well lit and there\u2019s really not mistaking where to drop it. In front of the door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lake Forest \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478400",
      "order_id": "2875403",
      "email": "ditches.slivers5h@icloud.com",
      "vip": "No",
      "city": "Lake Forest",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jami Levesque",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "The house is well lit and there\u2019s really not mistaking where to drop it. In front of the door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lake Forest \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478400",
      "order_id": "2875403",
      "email": "ditches.slivers5h@icloud.com",
      "vip": "No",
      "city": "Lake Forest",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jane Muir",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Place box on landing behind plant. Take reusable box/items",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478416",
      "order_id": "2875419",
      "email": "poguecat@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Janelle De Veyra",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt H101. Enter Ava Toluca Hills at the S. Coyote Canyon drive entrance. This entrance has the security guard. This is the ONLY entrance you can enter through. ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480322",
      "order_id": "2877446",
      "email": "janelledeveyra.therapy@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Janet Brown",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-03-09] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route\"",
      "admin_excerpt": "FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route",
      "onfleet_excerpt": "2026-03-09",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478224",
      "order_id": "2875214",
      "email": "jfwbrown@gmail.com",
      "vip": "No",
      "city": "Thousand Oaks",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Janet Brown",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Prior feedback [2026-02-23] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route\"",
      "admin_excerpt": "FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route",
      "onfleet_excerpt": "2026-02-23",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478224",
      "order_id": "2875214",
      "email": "jfwbrown@gmail.com",
      "vip": "No",
      "city": "Thousand Oaks",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Janka Dubakova",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Google Maps is accurate. Ring the bell and hand over the box to the client. If no answer, tuck the box as far to the right side and as close to the door as poss",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479015",
      "order_id": "2876061",
      "email": "janka.dubakova@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jasmine Khangura",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Last error [2026-06-04] [#delivery-status] \u2014 driver ...: Delivery complaint \u2014 \"DRIVER ISSUE REPORT: *Reported by:* Jill _Feedback from Jasmine Khangura_ -- *Signed up on:* *AOV:* | *LTV:* ==================== *Delivery Date:* 06/01/2026 *Routing no.:* *Delivery Window:* Overnigh\u2026\"",
      "admin_excerpt": "DRIVER ISSUE REPORT: *Reported by:* Jill _Feedback from Jasmine Khangura_ -- *Signed up on:* *AOV:* | *LTV:* ==================== *Delivery Date:* 06/01/2026 *Routing no.:* *Delivery Window:* Overnigh\u2026",
      "onfleet_excerpt": "2026-06-04",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479010",
      "order_id": "2876056",
      "email": "jkhangura711@gmail.com",
      "vip": "No",
      "city": "South San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jason Kempner",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 6. (1) Use Google Maps as a guide. || (2) Use the Northern gate. || (3) Use the sidewalk gate code, 2022, to enter. || (3) Look for Unit 6 and use the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 West Hollywood \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479232",
      "order_id": "2876289",
      "email": "jasonkempner@microsoft.com",
      "vip": "No",
      "city": "West Hollywood",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jason Nye",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "GPS will take you to the garage. Use sidewalk to come around front towards park and leave inside gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Irvine \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479799",
      "order_id": "2876868",
      "email": "jasonnye@gmail.com",
      "vip": "No",
      "city": "Irvine",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jean Luc LeFurgy",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Call apartment 4 on call box to be let in. (510) 609-6906",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480096",
      "order_id": "2877181",
      "email": "courtaud@protonmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jeanine Patrick",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-01-19] [#delivery-status]: Failed delivery \u2014 \"BUSSINES CLOSED \u00b7 Ops: Reached out to the driver. He's on his way back to leave the box outside the door as per guest's req\u2026\"",
      "admin_excerpt": "BUSSINES CLOSED \u00b7 Ops: Reached out to the driver. He's on his way back to leave the box outside the door as per guest's req\u2026",
      "onfleet_excerpt": "2026-01-19",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479685",
      "order_id": "2876754",
      "email": "patrickjeanine@yahoo.com",
      "vip": "No",
      "city": "Lake Arrowhead",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jen Starzyk",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Gat #2705. Follow road all the way up, curves right, last house on right. Leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Granada Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479501",
      "order_id": "2876558",
      "email": "jenstarzyk@gmail.com",
      "vip": "No",
      "city": "Granada Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jen Starzyk",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Gat #2705. Follow road all the way up, curves right, last house on right. Leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Granada Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479501",
      "order_id": "2876558",
      "email": "jenstarzyk@gmail.com",
      "vip": "No",
      "city": "Granada Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jenessa Gjeltema",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You'll see a '324' sign in front of the house, by the door. See photo: https://prnt.sc/8oBGXYVIGrIP || (3) Take the box a",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sacramento \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478333",
      "order_id": "2875331",
      "email": "jenessagjeltema@gmail.com",
      "vip": "No",
      "city": "Sacramento",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jenna Arkin",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use google maps to navigate. 5702 can be seen on the curb and beside the brown single door on the corner of E Parapet and San Anseline Dr. // (2) Leave box ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Long Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478382",
      "order_id": "2875383",
      "email": "jennaarkin@gmail.com",
      "vip": "Yes",
      "city": "Long Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jenna Duboe",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Leave outside the front door if gate opened. Otherwise leave in front of the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480282",
      "order_id": "2875569",
      "email": "jenna.lubin@gmail.com",
      "vip": "No",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jenna Duboe",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Leave outside the front door if gate opened. Otherwise leave in front of the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480282",
      "order_id": "2875569",
      "email": "jenna.lubin@gmail.com",
      "vip": "No",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Armentrout-Jones",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 201. Dial 201 on the call box to be buzzed in. Take elevator to 2nd floor. Apt 201 is to the left after getting off elevator. If 201 on the buzzer does not ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480173",
      "order_id": "2877288",
      "email": "jarmentrout4@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Armentrout-Jones",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 201. Dial 201 on the call box to be buzzed in. Take elevator to 2nd floor. Apt 201 is to the left after getting off elevator. If 201 on the buzzer does not ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480173",
      "order_id": "2877288",
      "email": "jarmentrout4@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Jerde",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) 30 can be seen on the steps of stones by the driveway on Upland Ave. // (2) Leave at front door and take old boxes and empties with you at all times",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "Bento Cart STE 7",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479096",
      "order_id": "2876148",
      "email": "jj@elixirdesign.com",
      "vip": "Yes",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Rivera",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) The driveway is relatively short and the box can be left at the front door. Photo uploaded in the database",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479034",
      "order_id": "2876081",
      "email": "jmsrivera711@gmail.com",
      "vip": "Yes",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Wei",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 302. The community gate code is #0007 . Please find building 7 and it's located on the 3rd floor. Please leave the package in front of door for the apartmen",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478352",
      "order_id": "2875352",
      "email": "jwei0808@gmail.com",
      "vip": "No",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Wei",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 302. The community gate code is #0007 . Please find building 7 and it's located on the 3rd floor. Please leave the package in front of door for the apartmen",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478352",
      "order_id": "2875352",
      "email": "jwei0808@gmail.com",
      "vip": "No",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jenny Rooke",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please drop box at the garage door. Please do not contact me - it is ok to just leave the box",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478345",
      "order_id": "2875343",
      "email": "doctorrooke@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jess Rimington",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House no. \u201c5600\u201d can be found above front door. || (3) Leave box by the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480308",
      "order_id": "2876362",
      "email": "jess.brooke.rimington@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jhershierra Jelsma",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Front Door under roof against door UPRIGHT, not on side or upside down",
      "onfleet_excerpt": "06/22/2026 \u00b7 The Woodlands \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479822",
      "order_id": "2876891",
      "email": "jhershierra@jhershierra.com",
      "vip": "No",
      "city": "The Woodlands",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joan Rosenblatt",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Hi I just want to try the first week. I do not want weeks after yet delivered til I try it and I have 4 weeks of travel in april/may thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cherry Hill \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480123",
      "order_id": "2877208",
      "email": "jgrosenblatt@hotmail.com",
      "vip": "No",
      "city": "Cherry Hill",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joan Rosenblatt",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Hi I just want to try the first week. I do not want weeks after yet delivered til I try it and I have 4 weeks of travel in april/may thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cherry Hill \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480123",
      "order_id": "2877208",
      "email": "jgrosenblatt@hotmail.com",
      "vip": "No",
      "city": "Cherry Hill",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joan Turner",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Updated Instructions: STEP 1. Navigate 21 Elm Avenue, Woodacre, CA via Google Maps, it will lead you to the right location STEP 2. You should see the number \u201921",
      "onfleet_excerpt": "06/22/2026 \u00b7 Woodacre \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478506",
      "order_id": "2875511",
      "email": "joanturner649@gmail.com",
      "vip": "No",
      "city": "Woodacre",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joan Turner",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated Instructions: STEP 1. Navigate 21 Elm Avenue, Woodacre, CA via Google Maps, it will lead you to the right location STEP 2. You should see the number \u201921",
      "onfleet_excerpt": "06/22/2026 \u00b7 Woodacre \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478506",
      "order_id": "2875511",
      "email": "joanturner649@gmail.com",
      "vip": "No",
      "city": "Woodacre",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joanne Bohigian",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Delivery can be left on front door porch against the wall at top of stairs",
      "onfleet_excerpt": "06/22/2026 \u00b7 Foster City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478484",
      "order_id": "2875489",
      "email": "jbohigian@gmail.com",
      "vip": "No",
      "city": "Foster City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jodi Prochaska",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Ph 5. (1) Use Google Maps as guide // ((2) You'll see a \"UNION HOUSE\" sign and the '1515\" number on the right side facing the building. See photo: https://prnt.",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480050",
      "order_id": "2875223",
      "email": "jodipro@me.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "John Murphy",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 503. (1) Use Google Maps as a guide. || (2) Go to the security guard, and they will buzz you in. || (3) Take the elevator to the 5th floor. Note: The main ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480391",
      "order_id": "2877517",
      "email": "jkmurphy@jkmurphyadvisors.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jonathan Bloom",
      "severity": "medium",
      "code": "fridge_required",
      "message": "Must place food inside refrigerator \u2014 high-touch stop",
      "admin_excerpt": "Apt 202. Apt. 202 || || (1) Use the two keys sent to you to enter the apartment building at 1701 Beach Street, San Francisco - corner of Beach and Fillmore || (",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478854",
      "order_id": "2875890",
      "email": "bloom.diane@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jonathan Eide",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) 1872 can be seen beside the gate. Gate is unlocked. Only the handle from the street side will work to avoid kids getting out. // (2) Enter and leave box at ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Hillsborough \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478599",
      "order_id": "2875611",
      "email": "joneide@gmail.com",
      "vip": "Yes",
      "city": "Hillsborough",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jordan Rakas",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 103. Scroll to Rakas, J CALL on the call box (apt 103)",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480083",
      "order_id": "2877168",
      "email": "jordanrakas@yahoo.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joseph Harris",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 304. (1) Use Google Maps as a guide || (2) At the call box, dial Harris, J, to be let in. || (3) Once inside, look for Unit 304. || (4) Leave the box for U",
      "onfleet_excerpt": "06/22/2026 \u00b7 Valley Village \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479202",
      "order_id": "2876259",
      "email": "joseph.amun@gmail.com",
      "vip": "No",
      "city": "Valley Village",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joseph Harris",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-25] [#delivery-status]: Failed delivery \u2014 \"Order was cancelled \u00b7 Ops: Cancellation Screenshot 2026-05-25 at 12.50.54 AM.png\"",
      "admin_excerpt": "Order was cancelled \u00b7 Ops: Cancellation Screenshot 2026-05-25 at 12.50.54 AM.png",
      "onfleet_excerpt": "2026-05-25",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479202",
      "order_id": "2876259",
      "email": "joseph.amun@gmail.com",
      "vip": "No",
      "city": "Valley Village",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Josie Haspel",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Gate code 1420 (then hit the button that looks like a key). Please deliver next to front door of house",
      "onfleet_excerpt": "06/22/2026 \u00b7 Napa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479505",
      "order_id": "2876562",
      "email": "josie.haspel@gmail.com",
      "vip": "No",
      "city": "Napa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Josie Haspel",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Gate code 1420 (then hit the button that looks like a key). Please deliver next to front door of house",
      "onfleet_excerpt": "06/22/2026 \u00b7 Napa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479505",
      "order_id": "2876562",
      "email": "josie.haspel@gmail.com",
      "vip": "No",
      "city": "Napa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joy Su",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Single family home; can leave at front door. Green house with a couple steps before front door. When it\u2019s dark it can sometimes be difficult to read the numbers",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Mateo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479295",
      "order_id": "2876352",
      "email": "joyrsu@gmail.com",
      "vip": "No",
      "city": "San Mateo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julia Bugayev",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "The code to enter is #9598 and then please take the stairs down to the hallway and it's the door all the way down",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480041",
      "order_id": "2877110",
      "email": "jbugayev18@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julia Bugayev",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "The code to enter is #9598 and then please take the stairs down to the hallway and it's the door all the way down",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480041",
      "order_id": "2877110",
      "email": "jbugayev18@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julia Casella",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Daniela Fagnani 10 Thornberry Road Winchester MA 01890 781-729-8600",
      "onfleet_excerpt": "06/22/2026 \u00b7 Winchester \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480364",
      "order_id": "2877492",
      "email": "juliacasella@gmail.com",
      "vip": "No",
      "city": "Winchester",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julia Casella",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-25] [#delivery-status]: Failed delivery \u2014 \"This order was cancelled \u00b7 Ops: Courier to Shipping. Related HERE *Special Delivery Changes:* \u2022 Ashley Pirozzi - COURIER TO SHIPPING\u2026\"",
      "admin_excerpt": "This order was cancelled \u00b7 Ops: Courier to Shipping. Related HERE *Special Delivery Changes:* \u2022 Ashley Pirozzi - COURIER TO SHIPPING\u2026",
      "onfleet_excerpt": "2026-05-25",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480364",
      "order_id": "2877492",
      "email": "juliacasella@gmail.com",
      "vip": "No",
      "city": "Winchester",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julia Casella",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Prior feedback [2026-05-04] [#delivery-status]: Failed delivery \u2014 \"Courier to Shipping (One-time Address Change)\"",
      "admin_excerpt": "Courier to Shipping (One-time Address Change)",
      "onfleet_excerpt": "2026-05-04",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480364",
      "order_id": "2877492",
      "email": "juliacasella@gmail.com",
      "vip": "No",
      "city": "Winchester",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julie Nguyen",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-17] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Julie Nguyen *Failure Reason:* OTHER *Failure Notes:* My packing sheet said it was canceled and I checked with the hub manager. No boxes to deliver. It\u2019s already bee\u2026\"",
      "admin_excerpt": "FAILED DELIVERY: *Affected Guest:* Julie Nguyen *Failure Reason:* OTHER *Failure Notes:* My packing sheet said it was canceled and I checked with the hub manager. No boxes to deliver. It\u2019s already bee\u2026",
      "onfleet_excerpt": "2026-05-17",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479544",
      "order_id": "2876389",
      "email": "joolieshmoolie@gmail.com",
      "vip": "No",
      "city": "Concord",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Justin Rosenstein",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Leave the box at the front door. || (3) For any issues encountered, call the guest's phone number: 216-905-2323",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Anselmo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478972",
      "order_id": "2876013",
      "email": "jr.support@dreamlings.org",
      "vip": "Yes",
      "city": "San Anselmo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kai Sall",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Unit 2225. The apartment is called The Residences at Bella Terra. There are package lockers that are accessible from the front of the building. The box can be d",
      "onfleet_excerpt": "06/22/2026 \u00b7 Huntington Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480082",
      "order_id": "2877167",
      "email": "kaimhervey@gmail.com",
      "vip": "Yes",
      "city": "Huntington Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kaja Bulone",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Use the gate code: 26400, to enter. Note: It is a gated community. || (3) Leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Clarita \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480074",
      "order_id": "2877159",
      "email": "kk.bulone@gmail.com",
      "vip": "No",
      "city": "Santa Clarita",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kannan Goundan",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 227. To gain entry into the complex, find the call box. Option 1: Tap \"Virtual Key\" and use this 6-digit PIN 098303. Option 2: Tap \"Directory\" and then type",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478472",
      "order_id": "2875477",
      "email": "kannan@cakoose.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kartik Joshi",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 2L. Building 2, Apt L. Please drive into the parking lot at the BACK of the apartment. The apartment is on the first floor, under the stairs to the left, ne",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Clara \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479375",
      "order_id": "2876430",
      "email": "joshi.kartik@gmail.com",
      "vip": "No",
      "city": "Santa Clara",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kate Holloway",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "The delivery should go to the upstairs apartment at the property, and the stairs are located to the left of the front porch. Please tuck the box to the right/in",
      "onfleet_excerpt": "06/22/2026 \u00b7 Martinez \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479179",
      "order_id": "2876232",
      "email": "k8wiegand@gmail.com",
      "vip": "Yes",
      "city": "Martinez",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kate Wurzbacher",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 2. (1) Use Google Maps as a guide. || (2) Use the gate code: 4448# to enter. If the code does not work, call the guest for a new code. || (3) Look for Apt 2",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480228",
      "order_id": "2877343",
      "email": "kwurzbacher@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Katelyn Giacobbe",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 12. Gate code 4501, BRING TO APARTMENT 8, NOT 12",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478834",
      "order_id": "2875868",
      "email": "katiegiacobbe1@gmail.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Katherine Mc",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Open either (in the driveway or through the front) yard gate (no lock, just a latch) and drop off our delivery at the front door. Also, please look around on th",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479444",
      "order_id": "2876502",
      "email": "mckuoooo@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Katherine Mc",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Open either (in the driveway or through the front) yard gate (no lock, just a latch) and drop off our delivery at the front door. Also, please look around on th",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479444",
      "order_id": "2876502",
      "email": "mckuoooo@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kealy Bowers",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) Address is 216 1/2 not 216 :) please leave on front bench",
      "onfleet_excerpt": "06/22/2026 \u00b7 Venice \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479190",
      "order_id": "2876245",
      "email": "kealybowers@gmail.com",
      "vip": "No",
      "city": "Venice",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kelly Craig",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "We have a large brown house with a big bushy tree. Please leave the box on the front porch near the doormat",
      "onfleet_excerpt": "06/22/2026 \u00b7 Encinitas \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479885",
      "order_id": "2876954",
      "email": "kellyccraig19@gmail.com",
      "vip": "No",
      "city": "Encinitas",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kelly Craig",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "We have a large brown house with a big bushy tree. Please leave the box on the front porch near the doormat",
      "onfleet_excerpt": "06/22/2026 \u00b7 Encinitas \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479885",
      "order_id": "2876954",
      "email": "kellyccraig19@gmail.com",
      "vip": "No",
      "city": "Encinitas",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kelly Harradine",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) medium-height wooden fence with an entry gate. || (3) Leave the box in front of the entry gate, under the shade",
      "onfleet_excerpt": "06/22/2026 \u00b7 Pacifica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479526",
      "order_id": "2876593",
      "email": "kellyharradine@gmail.com",
      "vip": "No",
      "city": "Pacifica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ketul Patel",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You\u2019ll see a \u201c412\u201d sign in front of the house. See photo: https://prnt.sc/CgbPbjBKflG2 || (3) Leave the box at the porch.",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478667",
      "order_id": "2875685",
      "email": "shaynaketul@gmail.com",
      "vip": "Yes",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kevin Barnes",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Park on Buckeye, walk through white gate, deliver up top just inside the white gate door. PLEASE LEAVE THE BOX JUST INSIDE THE PEDESTRIAN GATE. DO NOT WALK DOWN",
      "onfleet_excerpt": "06/22/2026 \u00b7 Belvedere \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478433",
      "order_id": "2875437",
      "email": "kbarnes3131@gmail.com",
      "vip": "Yes",
      "city": "Belvedere",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kevin Kumana",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "It's a brown and white Tudor house at the intersection of Scott and Fulton. You'll go up a few brown stairs and you'll see the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478475",
      "order_id": "2875480",
      "email": "kevin.kumana@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kevin Kumana",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "It's a brown and white Tudor house at the intersection of Scott and Fulton. You'll go up a few brown stairs and you'll see the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478475",
      "order_id": "2875480",
      "email": "kevin.kumana@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Khaled M. Nasr",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) The entrance to the area is at Newport Ridge Dr. E || (3) Go to Seyne and please leave at the front door and NO",
      "onfleet_excerpt": "06/22/2026 \u00b7 Newport Coast \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478552",
      "order_id": "2875561",
      "email": "cairomerta@gmail.com",
      "vip": "Yes",
      "city": "Newport Coast",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kianna Wan",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 3611. The driver should just talk to the concierge, who will let him up the elevators. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479376",
      "order_id": "2876431",
      "email": "kianna.wan@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kimberly Barrier",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit B107. (1) Use Google Maps for guidance. || (2) The building is black and white. Google Maps will often direct you to Pointe Surfside HOA\u2014do NOT follow this",
      "onfleet_excerpt": "06/22/2026 \u00b7 Huntington Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478432",
      "order_id": "2875436",
      "email": "kbarrieravila@gmail.com",
      "vip": "Yes",
      "city": "Huntington Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kiran Sumra",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Three story condo, near Poppy Lane & Wild Ginger Circle",
      "onfleet_excerpt": "06/22/2026 \u00b7 Yorba Linda \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480045",
      "order_id": "2875538",
      "email": "kirandeepsumra@gmail.com",
      "vip": "No",
      "city": "Yorba Linda",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kirellos Zamary",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You'll see a '1814' sign in front of the house and by the side of the road. See photo: https://prnt.sc/FT9eqISWV06Y || (3",
      "onfleet_excerpt": "06/22/2026 \u00b7 Newport Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479406",
      "order_id": "2876460",
      "email": "kzamary@gmail.com",
      "vip": "Yes",
      "city": "Newport Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kirsten Oates",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Google Maps is accurate. 1. You're in the correct location if you see #33 in the garage. // 2. Though a wooden gate and up wooden stairs. // 3. Leave the box at",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sausalito \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478615",
      "order_id": "2875627",
      "email": "kirsten@porthos.com",
      "vip": "Yes",
      "city": "Sausalito",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Krista Lim",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Note: The house has 2 units. Go to the top unit. || (3) Leave the box at the top of the stairs for the top unit",
      "onfleet_excerpt": "06/22/2026 \u00b7 Pacifica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479199",
      "order_id": "2876256",
      "email": "sanfrankrista@gmail.com",
      "vip": "Yes",
      "city": "Pacifica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristen Kenedy",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) It is a condo complex. || (3) Go to Unit #85. || (4) Leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Redwood City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478527",
      "order_id": "2875534",
      "email": "kristen.kenedy@gmail.com",
      "vip": "No",
      "city": "Redwood City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristina Kennett",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 3. Gate code is 5050. My apt is unit 3 on the bottom floor. Go past the mailboxes and its on the right before the stairs that go down to the alley. Please l",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479446",
      "order_id": "2876504",
      "email": "kristinakennett@icloud.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristina Kennett",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 3. Gate code is 5050. My apt is unit 3 on the bottom floor. Go past the mailboxes and its on the right before the stairs that go down to the alley. Please l",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479446",
      "order_id": "2876504",
      "email": "kristinakennett@icloud.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristine Hernandez",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Google maps to locate the address.//Leave cooler at front doorstep.//Leave out of street view if possible or behind the big plant pot",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480140",
      "order_id": "2877229",
      "email": "kthernandez@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristine Hernandez",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Use Google maps to locate the address.//Leave cooler at front doorstep.//Leave out of street view if possible or behind the big plant pot",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480140",
      "order_id": "2877229",
      "email": "kthernandez@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristy Murphy",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) 4611 can be seen on the curb. The house is surrounded by a metal gate an you will find the entrance by the mailbox // (2) Open the gate. If the gate is UNLO",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sherman Oaks \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478849",
      "order_id": "2875883",
      "email": "kristymurph@gmail.com",
      "vip": "Yes",
      "city": "Sherman Oaks",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "LI MA",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated night instructions: Leave at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Pleasanton \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478532",
      "order_id": "2875539",
      "email": "maliqm@hotmail.com",
      "vip": "No",
      "city": "Pleasanton",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lanie Graham",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "PLEASE FOLLOW ALL STEPS CAREFULLY EVERY DELIVERY DAY: (1) Drop-Off Location (Very Important) Place the box behind the dragon pot, in the far right corner of the",
      "onfleet_excerpt": "06/22/2026 \u00b7 View Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478773",
      "order_id": "2875802",
      "email": "grahamflix@me.com",
      "vip": "Yes",
      "city": "View Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lara Chu",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use google maps to locate address. \"51\" can be seen beside our front door. // (2) Enter the gate and leave box at our front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Piedmont \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478726",
      "order_id": "2875750",
      "email": "lara.oliver@gmail.com",
      "vip": "Yes",
      "city": "Piedmont",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lara Clarke",
      "severity": "medium",
      "code": "prior_wrong_address",
      "message": "Last error [2026-05-25] [#delivery-status]: Wrong address delivery \u2014 \"wrong box.. wrong address . \u00b7 Ops: The driver dropped off Lara Clarke\u2019s box at Arya Azar\u2019s address. The driver has been advised to retu\u2026\"",
      "admin_excerpt": "wrong box.. wrong address . \u00b7 Ops: The driver dropped off Lara Clarke\u2019s box at Arya Azar\u2019s address. The driver has been advised to retu\u2026",
      "onfleet_excerpt": "2026-05-25",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479138",
      "order_id": "2876191",
      "email": "laralclarke@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laura Baruch",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "1. Use Google Maps to locate the address. || 2. You're in the right location if you see house number 5 painted on the odd side of the road, just before the entr",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480284",
      "order_id": "2875396",
      "email": "laurabilskey@yahoo.com",
      "vip": "Yes",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laura Chelossi",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-18] [#delivery-status]: Failed delivery \u2014 \"No box \u00b7 Ops: Cloned and assigned to Riyas\"",
      "admin_excerpt": "No box \u00b7 Ops: Cloned and assigned to Riyas",
      "onfleet_excerpt": "2026-05-18",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479498",
      "order_id": "2876555",
      "email": "laurawarden1007@gmail.com",
      "vip": "No",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laura Talbot",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "# 3. Leave box behind potted plant next to the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478626",
      "order_id": "2875638",
      "email": "laura.talbot@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laura Thompson",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave at the gate if locked. Thanks and have a good day",
      "onfleet_excerpt": "06/22/2026 \u00b7 Del Mar \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478349",
      "order_id": "2875348",
      "email": "thompsthomps@gmail.com",
      "vip": "No",
      "city": "Del Mar",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lauren Mugglebee",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use google maps to locate address. 54 East Altarinda, Drive Moraga // (2) Leave at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Drive Moraga \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479216",
      "order_id": "2876273",
      "email": "lauren.mugglebee@gmail.com",
      "vip": "Yes",
      "city": "Drive Moraga",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lauren Vaccarello",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide // (2) Please leave the box behind the plant, where people from the street cannot see it, to help prevent it from being stolen",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478920",
      "order_id": "2875959",
      "email": "laurenvaccarello@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laurie McGrath",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google maps to locate the address // (2) please hide the box behind the ivy planter to the right side of the porch (Photo: http://tinyurl.com/bp7fsbfs).",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Gatos \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478865",
      "order_id": "2875901",
      "email": "lauriemcgshop@gmail.com",
      "vip": "Yes",
      "city": "Los Gatos",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laurin Seiden",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Ph 810. You may leave with the concierge or valet just off the corner of Colgate and on les deux. Pull into the building with big wood B. Around the corner from",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478698",
      "order_id": "2875718",
      "email": "lmseiden@me.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laurin Seiden",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Ph 810. You may leave with the concierge or valet just off the corner of Colgate and on les deux. Pull into the building with big wood B. Around the corner from",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478698",
      "order_id": "2875718",
      "email": "lmseiden@me.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Leah Dinh",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House No. \"5821\" is located to the left of the front door || (3) Leave box by front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Castro Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480300",
      "order_id": "2875482",
      "email": "leah.h.dinh@gmail.com",
      "vip": "No",
      "city": "Castro Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lee Ginsberg",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Ph 4. (1) Use Google Maps as a guide. || (2) Use the code: 862630, to enter. || (3) Once inside, leave the box for Ph 4 at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479086",
      "order_id": "2876137",
      "email": "lginsberg323@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lee Krieger",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "My house is a small brick house on the corner that looks like a gingerbread house or like something out of the hobbit. Sometimes it can hard to see the 1 on the",
      "onfleet_excerpt": "06/22/2026 \u00b7 Ross \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479689",
      "order_id": "2876758",
      "email": "ltkrieger@gmail.com",
      "vip": "No",
      "city": "Ross",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lena Singleton",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "You're in the right place if you see a brown bench on the left and two trees on the right",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mission Viejo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479182",
      "order_id": "2876235",
      "email": "lena.iaremenko@gmail.com",
      "vip": "No",
      "city": "Mission Viejo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lena Singleton",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "You're in the right place if you see a brown bench on the left and two trees on the right",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mission Viejo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479182",
      "order_id": "2876235",
      "email": "lena.iaremenko@gmail.com",
      "vip": "No",
      "city": "Mission Viejo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lenora Young",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Last error [2026-04-29] [#delivery-status]: Delivery complaint \u2014 \"Was the original delivery instruction audited before it went into production? \u00b7 @U034Q38UR, no, but the guest added delivery instructions on their account: _Please do not leave the food at our mailbox\u2026\"",
      "admin_excerpt": "Was the original delivery instruction audited before it went into production? \u00b7 @U034Q38UR, no, but the guest added delivery instructions on their account: _Please do not leave the food at our mailbox\u2026",
      "onfleet_excerpt": "2026-04-29",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478430",
      "order_id": "2875434",
      "email": "lenora_young@me.com",
      "vip": "No",
      "city": "Kentfield",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lenora Young",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Prior feedback [2026-04-19] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Raz _Feedback from Lenora Young_ -- Non-VIP https://app.gomethodology.com/admin/users/411676 *Signed up on:* 11/08/2023 *AOV:* $252.96 | *LTV:* $1,011.82 ==========\u2026\"",
      "admin_excerpt": "DELIVERY ISSUE REPORT: Reported by: Raz _Feedback from Lenora Young_ -- Non-VIP https://app.gomethodology.com/admin/users/411676 *Signed up on:* 11/08/2023 *AOV:* $252.96 | *LTV:* $1,011.82 ==========\u2026",
      "onfleet_excerpt": "2026-04-19",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478430",
      "order_id": "2875434",
      "email": "lenora_young@me.com",
      "vip": "No",
      "city": "Kentfield",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Leonid Igolnik",
      "severity": "medium",
      "code": "fridge_required",
      "message": "Must place food inside refrigerator \u2014 high-touch stop",
      "admin_excerpt": "Apt 2806. LEAVE IT IN THE FRIDGE IN THE MAILROOM ONLY (1) The building has a 24/7 concierge. (2) Ask the front desk for directions to the mail room on the first",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478886",
      "order_id": "2875922",
      "email": "methodology@igolnik.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Leslie Morsek",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google maps to locate the address //(2) Leave at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478510",
      "order_id": "2875515",
      "email": "lmorsek@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lisa Carr",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "# 3. Please take the long driveway off the road until you reach the gravel parking area. Find the brick path and then leave box at corner of garage. If you coul",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Barbara \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478700",
      "order_id": "2875720",
      "email": "skylead44@gmail.com",
      "vip": "No",
      "city": "Santa Barbara",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lisa Tremain",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please enter through the front gate only and leave the package at the top of the stairs by the front door. The gate can be pushed open",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480251",
      "order_id": "2877365",
      "email": "lisa@butterbell.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lisa Tremain",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please enter through the front gate only and leave the package at the top of the stairs by the front door. The gate can be pushed open",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480251",
      "order_id": "2877365",
      "email": "lisa@butterbell.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Liz White",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Our house is on a corner and has 2 \u201cmain\u201d doors: One 2 full-length clear glass doors. and the other is half-wood, half glass // (2) Please leave the deliver",
      "onfleet_excerpt": "06/22/2026 \u00b7 Newport Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478469",
      "order_id": "2875473",
      "email": "liz_white@me.com",
      "vip": "Yes",
      "city": "Newport Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lizzie Hubbard",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 2203. (1) Use Google Maps as a guide. The Apt is in Building 2 on the corner of Village Land and Sinclair Court. || (3) At the call box, enter the Apt Numbe",
      "onfleet_excerpt": "06/22/2026 \u00b7 Playa Vista \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480342",
      "order_id": "2875451",
      "email": "hubbard.lizzie@gmail.com",
      "vip": "No",
      "city": "Playa Vista",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lizzie Leader",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 13W. Use Google maps to locate the address. The entry gate is at 3700 Los Feliz blvd. // Leave the box on the front of the entry gate away from streetview t",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478881",
      "order_id": "2875917",
      "email": "ewleader@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lori Rhodes",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 2312. (1) Apartment 2312 \u2014 box delivered to the third floor || (2) Gate access: There will be a black digital reader at the courtyard gate to the left of t",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Carlos \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480154",
      "order_id": "2877252",
      "email": "rhodes.lori@gmail.com",
      "vip": "No",
      "city": "San Carlos",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ly Kowalski",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "1. Use Google Maps to locate the address // 2. Address number 1967 Dorrance Ct can be seen close to the porch // 3. Leave box on porch behind grey chair",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478541",
      "order_id": "2875549",
      "email": "lymski@gmail.com",
      "vip": "No",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ly Kowalski",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "1. Use Google Maps to locate the address // 2. Address number 1967 Dorrance Ct can be seen close to the porch // 3. Leave box on porch behind grey chair",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478541",
      "order_id": "2875549",
      "email": "lymski@gmail.com",
      "vip": "No",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lyla Morrison",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Can leave at front door, light will be on. It's a little less than halfway down the street on your right, after you pull onto Littlefield from 25th",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480323",
      "order_id": "2875823",
      "email": "lylamerle@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lyla Morrison",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Can leave at front door, light will be on. It's a little less than halfway down the street on your right, after you pull onto Littlefield from 25th",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480323",
      "order_id": "2875823",
      "email": "lylamerle@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Madison Weaver",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Go to the 2nd floor. || (3) Look for Unit 4332 and leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479252",
      "order_id": "2876309",
      "email": "vik.madison.w@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Maeghan Anderson",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address. // (2) Leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Pasadena \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478258",
      "order_id": "2875249",
      "email": "maeghanjamea@gmail.com",
      "vip": "Yes",
      "city": "Pasadena",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mallory Cheng",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Leave box under keypad at southern gate. Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Solana Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478800",
      "order_id": "2875830",
      "email": "ccwedding826@gmail.com",
      "vip": "No",
      "city": "Solana Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mandy Hogan",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Once you enter the community, take your first left and our house is the first one on the left",
      "onfleet_excerpt": "06/22/2026 \u00b7 Laguna Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480216",
      "order_id": "2877334",
      "email": "mandy949@gmail.com",
      "vip": "No",
      "city": "Laguna Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mandy Hogan",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Once you enter the community, take your first left and our house is the first one on the left",
      "onfleet_excerpt": "06/22/2026 \u00b7 Laguna Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480216",
      "order_id": "2877334",
      "email": "mandy949@gmail.com",
      "vip": "No",
      "city": "Laguna Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Manuel Jacinto",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Wooden gate will be unlocked. || Please leave delivery at FRONT DOOR",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480366",
      "order_id": "2877494",
      "email": "mjcnto@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mariah Rubino",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 102. Gate Code: 01022. Enter the building and leave the box by the front door at Apt 102",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479535",
      "order_id": "2876603",
      "email": "mariahrubino@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mariah Rubino",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 102. Gate Code: 01022. Enter the building and leave the box by the front door at Apt 102",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479535",
      "order_id": "2876603",
      "email": "mariahrubino@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Marilyn Cachola",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Must walk up steps to front door, take a pic and text to me, then depart",
      "onfleet_excerpt": "06/22/2026 \u00b7 Alamo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479527",
      "order_id": "2876594",
      "email": "marilynlucey@gmail.com",
      "vip": "No",
      "city": "Alamo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mark Nunez",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "907 N Maple St # 101. There is a patio in front of house",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burbank \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480365",
      "order_id": "2877493",
      "email": "drmarknunez@msn.com",
      "vip": "No",
      "city": "Burbank",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mark Vicknair",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Google Maps to locate the address || The house number 8853 || Enter the area and leave the box at the door to the right of the house on the first floor. The",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Cruz \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478807",
      "order_id": "2875839",
      "email": "1caferacer@comcast.net",
      "vip": "Yes",
      "city": "Santa Cruz",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Marley Garrabrant",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave in the driveway by the cars. Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479388",
      "order_id": "2876444",
      "email": "kaitlynmarley01@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Matt Endler",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 501. (1) Use Google Maps to locate the address // (2) You'll see the \"218\" sign in front of the building. See photo: https://prnt.sc/QTXkQoSLN8Ce // (3) Ent",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479568",
      "order_id": "2876637",
      "email": "endler.matthew@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Megan Cadow",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) Street No. \"10\" can be found on the curb || (3) Leave box on top of the stairs by the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Anselmo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480232",
      "order_id": "2877347",
      "email": "megan.cadow@gmail.com",
      "vip": "No",
      "city": "San Anselmo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Melina Boswell",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Spc 21. Moved to unit 21 - Still FRONT ROW, NOT 21A!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Huntington Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "Methodology LAW RH 6",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480281",
      "order_id": "2877405",
      "email": "melinaboswell@gmail.com",
      "vip": "Yes",
      "city": "Huntington Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Melissa Brides",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "The gate will be unlocked, just push on the black lock and then push the gate open. Please do not drop package over the fence",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480356",
      "order_id": "2877487",
      "email": "melbrides@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Melissa Brides",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "The gate will be unlocked, just push on the black lock and then push the gate open. Please do not drop package over the fence",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480356",
      "order_id": "2877487",
      "email": "melbrides@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Melissa Wong",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Corner house... Can leave to the right of the door in the small covered area",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478214",
      "order_id": "2875203",
      "email": "wongmelissam@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Meng Shen",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House No \u201c1215\u201d is on black sign and can be found to the left of the front door || (3) Leave box on the front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478551",
      "order_id": "2875560",
      "email": "meng_shen@outlook.com",
      "vip": "No",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michael Balsamo",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Do not leave outside apartment. Ring buzzer for 3140 and we\u2019ll let you in",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480258",
      "order_id": "2877375",
      "email": "michael.j.balsamo@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michael McCullough",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Google maps to locate the address.//House number 2505 is marked on the mailbox.// The house sits off the street and down a driveway. Mailbox is located at s",
      "onfleet_excerpt": "06/22/2026 \u00b7 Menlo Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479238",
      "order_id": "2876295",
      "email": "mikemccullough32@yahoo.com",
      "vip": "No",
      "city": "Menlo Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michele Lada",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Google maps to locate the address.//House number 2247 is marked by the front porch.//Leave the box at the front porch (hidden out of streetview)",
      "onfleet_excerpt": "06/22/2026 \u00b7 Napa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479312",
      "order_id": "2876368",
      "email": "ladalove@gmail.com",
      "vip": "No",
      "city": "Napa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michelle Horsley",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "We are in tow townhomes that are connected to the culdesac at the end of the community. We are the 2nd townhome in. You can come in fat the front gate and leave",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479402",
      "order_id": "2876457",
      "email": "05mrhodes@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michelle Horsley",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "We are in tow townhomes that are connected to the culdesac at the end of the community. We are the 2nd townhome in. You can come in fat the front gate and leave",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479402",
      "order_id": "2876457",
      "email": "05mrhodes@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michelle Keating",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Put by front door, to the left when facing the door, between wall and loveseat so it's not in sight from the street",
      "onfleet_excerpt": "06/22/2026 \u00b7 Rohnert Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480248",
      "order_id": "2877362",
      "email": "mkeating003@gmail.com",
      "vip": "No",
      "city": "Rohnert Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michelle Keating",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Put by front door, to the left when facing the door, between wall and loveseat so it's not in sight from the street",
      "onfleet_excerpt": "06/22/2026 \u00b7 Rohnert Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480248",
      "order_id": "2877362",
      "email": "mkeating003@gmail.com",
      "vip": "No",
      "city": "Rohnert Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michelle Mattea",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "leave on side of porch so it can't be seen from street",
      "onfleet_excerpt": "06/22/2026 \u00b7 Concord \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479435",
      "order_id": "2876492",
      "email": "michellemattea@gmail.com",
      "vip": "No",
      "city": "Concord",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michelle Tang",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 2E. (1) Use Google Maps as a guide. || (2) Use the gate code: 222, to enter. || (3) Once you enter, make a right and go to the elevator behind the BBQ gril",
      "onfleet_excerpt": "06/22/2026 \u00b7 Alhambra \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478793",
      "order_id": "2875822",
      "email": "cal.mltang@gmail.com",
      "vip": "No",
      "city": "Alhambra",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michiko Dawkins",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Walk up front path/stairs to the front door and place on porch which is covered // (2) Take ALL old boxes and empties with you at all times",
      "onfleet_excerpt": "06/22/2026 \u00b7 Danville \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480292",
      "order_id": "2877414",
      "email": "mich@kabukibrands.com",
      "vip": "No",
      "city": "Danville",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mike C Veracka",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 1505. (1) Use Google Maps as a guide. || (2) There's a front desk that will buzz you up to Unit 1505. || (3) Once inside, go to Unit 1505. || (4) Leave the",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478578",
      "order_id": "2875589",
      "email": "halo6903@yahoo.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Miles Rodriguez",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please open the gate and leave at the front door. Thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 National City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479491",
      "order_id": "2876549",
      "email": "milesrodrigz@gmail.com",
      "vip": "No",
      "city": "National City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Monica Schiff",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Leave cooler at the door. The house is at the very end. Past 6621. There is a turnaround are in front of our house",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480252",
      "order_id": "2877366",
      "email": "aimarschiff@mac.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Monica Schiff",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Leave cooler at the door. The house is at the very end. Past 6621. There is a turnaround are in front of our house",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480252",
      "order_id": "2877366",
      "email": "aimarschiff@mac.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Moriah Glenn",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Leave on bench on front porch. Please do not leave on ground",
      "onfleet_excerpt": "06/22/2026 \u00b7 Charlotte \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479742",
      "order_id": "2876811",
      "email": "moriahglenn@gmail.com",
      "vip": "No",
      "city": "Charlotte",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Natalie Miyake Boston",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House no. \u201c289\u201d can be found on frontwall to the right of the main door. || (3) Leave box by the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Carlos \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480192",
      "order_id": "2875250",
      "email": "natalie.m.miyake@gmail.com",
      "vip": "Yes",
      "city": "San Carlos",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Natasha Bowman",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 32B. Concierge will open the front door when you arrive. Please deliver to front door at 32B",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479413",
      "order_id": "2876469",
      "email": "natashakmehta@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Neel Pasricha",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please pickup/drop-off package from front porch. Do not ring doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burlingame \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478681",
      "order_id": "2875700",
      "email": "neel.pasricha@gmail.com",
      "vip": "Yes",
      "city": "Burlingame",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nelly Daniel",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Google maps to locate the address.//We're at 147 Oak Ct.//House number is by the door and well lit.//Leave the box at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Menlo Park \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479245",
      "order_id": "2876302",
      "email": "nellydan@gmail.com",
      "vip": "Yes",
      "city": "Menlo Park",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Neva flaherty",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "# B. door code is #2020. please leave in the foyer. our neighbors get a delivery as well. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478422",
      "order_id": "2875426",
      "email": "neva_flaherty@yahoo.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Neva flaherty",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "# B. door code is #2020. please leave in the foyer. our neighbors get a delivery as well. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478422",
      "order_id": "2875426",
      "email": "neva_flaherty@yahoo.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nicholas Pacillio",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "There is a gate code for neighborhood and that code is 5831 at the touch screen at the front gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Corona del Mar \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480143",
      "order_id": "2877234",
      "email": "nicopacillio@mac.com",
      "vip": "Yes",
      "city": "Corona del Mar",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nicholas Pacillio",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "There is a gate code for neighborhood and that code is 5831 at the touch screen at the front gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Corona del Mar \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480143",
      "order_id": "2877234",
      "email": "nicopacillio@mac.com",
      "vip": "Yes",
      "city": "Corona del Mar",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nicole Boisvert",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please buzz in so we can let you inside = once inside please leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Encino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479133",
      "order_id": "2876186",
      "email": "nboisvert88@gmail.com",
      "vip": "No",
      "city": "Encino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nicole Boisvert",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-02-16] [#delivery-status]: Failed delivery \u2014 \"Driver will swap boxes with another driver first before proceeding with this task. Already cloned and reassigned to driver.\"",
      "admin_excerpt": "Driver will swap boxes with another driver first before proceeding with this task. Already cloned and reassigned to driver.",
      "onfleet_excerpt": "2026-02-16",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479133",
      "order_id": "2876186",
      "email": "nboisvert88@gmail.com",
      "vip": "No",
      "city": "Encino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nicole Jefferson",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please leave behind the plant in front of the front door. Back up option - leave in front of the cars in the driveway to the left of the house (to the left if y",
      "onfleet_excerpt": "06/22/2026 \u00b7 View Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479233",
      "order_id": "2876290",
      "email": "nicafurba@yahoo.com",
      "vip": "No",
      "city": "View Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nicole Jefferson",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave behind the plant in front of the front door. Back up option - leave in front of the cars in the driveway to the left of the house (to the left if y",
      "onfleet_excerpt": "06/22/2026 \u00b7 View Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479233",
      "order_id": "2876290",
      "email": "nicafurba@yahoo.com",
      "vip": "No",
      "city": "View Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nikki Lee",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2) I am the apartment straight down the driveway behind the house 6159. (3) Please leave the box at the front door of 6161 1/2",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479748",
      "order_id": "2876817",
      "email": "nikki.lee@genhead.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nina Tringali",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 2. Google maps is accurate. Apt 2 is first on the right as you walk into the driveway. Leave the box as there\u2019s a little gate with a porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Barbara \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478336",
      "order_id": "2875334",
      "email": "ninamtringali@gmail.com",
      "vip": "No",
      "city": "Santa Barbara",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nina Yamada",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2) Our apartment is up the stairs immediately to the left of the \"Webster Oaks\" sign. Thank you! Location photo: https://prnt.s",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palo Alto \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480156",
      "order_id": "2876163",
      "email": "nubiaworley@gmail.com",
      "vip": "No",
      "city": "Palo Alto",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ning Luo",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 2201. At intercom, select \"Visitor Pass\", enter 159602, and tap Enter. Use the same code for elevator to go up to 22nd floor (wait for 2 second after keypad",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478892",
      "order_id": "2875929",
      "email": "ningluo47@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Omar Siddiqui",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2) Pls leave in front of front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Altos \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478736",
      "order_id": "2875762",
      "email": "omsiddiqui@gmail.com",
      "vip": "No",
      "city": "Los Altos",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Paige Scott",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "238 Loma ROAD. Google maps is accurate. Leave box at front door landing",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Carlos \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478571",
      "order_id": "2875582",
      "email": "watergirlp@gmail.com",
      "vip": "Yes",
      "city": "San Carlos",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Patricia Alvarenga",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 619. Use Google Maps as a guide. (1) If available, use the package room next to the leasing office. (2) Leave the box for Apt 208 INSIDE the fridge in the p",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478958",
      "order_id": "2875998",
      "email": "pattyalvarenga18@gmail.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Patricia Alvarenga",
      "severity": "medium",
      "code": "fridge_required",
      "message": "Must place food inside refrigerator \u2014 high-touch stop",
      "admin_excerpt": "Apt 619. Use Google Maps as a guide. (1) If available, use the package room next to the leasing office. (2) Leave the box for Apt 208 INSIDE the fridge in the p",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478958",
      "order_id": "2875998",
      "email": "pattyalvarenga18@gmail.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Patricia Meissner",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "DO NOT USE GPS! When you turn into John Tyler Drive from PCH, take the first left (Malibu Country Drive) into Malibu Country Estates. DO NOT continue on John Ty",
      "onfleet_excerpt": "06/22/2026 \u00b7 Malibu \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479330",
      "order_id": "2875266",
      "email": "pm@hpmeissner.com",
      "vip": "No",
      "city": "Malibu",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Patricia Meissner",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "DO NOT USE GPS! When you turn into John Tyler Drive from PCH, take the first left (Malibu Country Drive) into Malibu Country Estates. DO NOT continue on John Ty",
      "onfleet_excerpt": "06/22/2026 \u00b7 Malibu \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479330",
      "order_id": "2875266",
      "email": "pm@hpmeissner.com",
      "vip": "No",
      "city": "Malibu",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Paul Rubinfeld",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Due to long driveway, you won\u2019t see the house from the street and maps can be confusing. Look for the black gate between the houses 1814 and 1820 Ayers Way. Lea",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burbank \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478453",
      "order_id": "2875457",
      "email": "paul.rubinfeld@gmail.com",
      "vip": "Yes",
      "city": "Burbank",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Prachi Priyam",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Single family home. Can leave package in front of the doorstep on the porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Danville \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478278",
      "order_id": "2875270",
      "email": "pgpriyam@gmail.com",
      "vip": "Yes",
      "city": "Danville",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachael Craig",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "door code is 5286 and packages can be left inside the inner door vestibule",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479361",
      "order_id": "2876419",
      "email": "rachael.craig@mindvehicles.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachael Moore",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated Night Instructions: Google maps will lead you to the right location - 840 20th Street. Redwood house, easy to find //(1) Leave at the front door.//(2) T",
      "onfleet_excerpt": "06/22/2026 \u00b7 Hermosa Beach \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479125",
      "order_id": "2876178",
      "email": "rachaelmoore100@yahoo.com",
      "vip": "Yes",
      "city": "Hermosa Beach",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachael Moore",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-04-13] [#delivery-status]: Failed delivery \u2014 \"None \u00b7 Ops: Cloned. Driver was given a different pallet\"",
      "admin_excerpt": "None \u00b7 Ops: Cloned. Driver was given a different pallet",
      "onfleet_excerpt": "2026-04-13",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479125",
      "order_id": "2876178",
      "email": "rachaelmoore100@yahoo.com",
      "vip": "Yes",
      "city": "Hermosa Beach",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachel Melendez",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Unit 1. Front Unit of the building, please place to the right of the front door by the garage so it isn't visible to the street",
      "onfleet_excerpt": "06/22/2026 \u00b7 Redondo Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479425",
      "order_id": "2876482",
      "email": "lahela3@gmail.com",
      "vip": "No",
      "city": "Redondo Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachel Young",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Updated Instructions: Leave under mailbox to the right of front steps. Thanks! Ensure to pick up old Methodology boxes with empty jars",
      "onfleet_excerpt": "06/22/2026 \u00b7 Alameda \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478458",
      "order_id": "2875462",
      "email": "method@rubyblackbird.com",
      "vip": "Yes",
      "city": "Alameda",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachel Young",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated Instructions: Leave under mailbox to the right of front steps. Thanks! Ensure to pick up old Methodology boxes with empty jars",
      "onfleet_excerpt": "06/22/2026 \u00b7 Alameda \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478458",
      "order_id": "2875462",
      "email": "method@rubyblackbird.com",
      "vip": "Yes",
      "city": "Alameda",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachelle Rabin",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) I'm on a busy street so in dry weather hiding the box behind the large hedge at the front of the house is great",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Mateo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479306",
      "order_id": "2876363",
      "email": "dearshell@yahoo.com",
      "vip": "No",
      "city": "San Mateo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Raquel Howard",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 444. (1) Use Google Maps as a guide. || (2) Buzz 444 and the guest will buzz you in. || (3) Once inside, go to the 4th floor. || (4) Look for Unit 444 and ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478747",
      "order_id": "2875775",
      "email": "raquel.e.howard@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rebecca Macarro",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Front door step delivery out of direct sunlight- doorbell doesn\u2019t work",
      "onfleet_excerpt": "06/22/2026 \u00b7 Temecula \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480367",
      "order_id": "2877495",
      "email": "rebeccamacarro@gmail.com",
      "vip": "No",
      "city": "Temecula",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Reema Bahnasy",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Gate code is 0175#. Please open gate with code, drive onto property, drive up to wooden deck, walk delivery all the way down the deck to leave delivery at front",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sonoma \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479607",
      "order_id": "2876676",
      "email": "rbahnasy@gmail.com",
      "vip": "No",
      "city": "Sonoma",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Reema Bahnasy",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Gate code is 0175#. Please open gate with code, drive onto property, drive up to wooden deck, walk delivery all the way down the deck to leave delivery at front",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sonoma \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479607",
      "order_id": "2876676",
      "email": "rbahnasy@gmail.com",
      "vip": "No",
      "city": "Sonoma",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Remy Xue",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Google maps often sends people to the garage. The front door is on the opposite side of the same building from the garage",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palo Alto \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478950",
      "order_id": "2875989",
      "email": "remy.xue+gm@gmail.com",
      "vip": "Yes",
      "city": "Palo Alto",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Richard Kohanzakay",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "# TH2. (1) The Harland. #TH2. || (2) Drop off in lobby - they will deliver into my unit.|| || If no one is in the lobby, feel free to call me, even if it's late",
      "onfleet_excerpt": "06/22/2026 \u00b7 West Hollywood \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478682",
      "order_id": "2875701",
      "email": "richard.kohan@gmail.com",
      "vip": "No",
      "city": "West Hollywood",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Riley Benton",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Tell the front gate that you have a delivery for Benton's, and they should allow you inside. || (3) Leave the box on the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Discovery Bay \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480263",
      "order_id": "2876042",
      "email": "riley29mckay@gmail.com",
      "vip": "No",
      "city": "Discovery Bay",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Riley Benton",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-25] [#delivery-status]: Failed delivery \u2014 \"This was me \u2014 I duplicated the task, as the driver had already started the route before requesting the reversal.\"",
      "admin_excerpt": "This was me \u2014 I duplicated the task, as the driver had already started the route before requesting the reversal.",
      "onfleet_excerpt": "2026-05-25",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480263",
      "order_id": "2876042",
      "email": "riley29mckay@gmail.com",
      "vip": "No",
      "city": "Discovery Bay",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rish Gupta",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 604. (1) Use Google Maps as a guide. || (2) Find 604 on the call box, and the guest will buzz you in. || (3) Once inside, take the elevator and go to Apt 60",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479728",
      "order_id": "2876797",
      "email": "for.rishabh@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Robert Ly",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google maps to locate the address (2) House is on 68 Bellatrix, please double-check the address (3) Leave the box at the front door // Photo of the fron",
      "onfleet_excerpt": "06/22/2026 \u00b7 Irvine \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480211",
      "order_id": "2877330",
      "email": "ly.robert@yahoo.com",
      "vip": "No",
      "city": "Irvine",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Roberta Villanueva",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated Night Instructions: // // (1) 1127 is in between 1121 and 1129. Number 1127 can be seen on the curb and below the rightmost square window on the house f",
      "onfleet_excerpt": "06/22/2026 \u00b7 Pasadena \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480291",
      "order_id": "2877413",
      "email": "stargazeriii@aol.com",
      "vip": "Yes",
      "city": "Pasadena",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Robin Lieberman",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Leave at front door (out of streetview). Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Anaheim \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478569",
      "order_id": "2875580",
      "email": "robin@lifehoney.com",
      "vip": "No",
      "city": "Anaheim",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ronna Phifer-Ritchie",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Our house is down a flag lot, down the paving stone driveway, grey house on the left in the back",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cupertino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478861",
      "order_id": "2875897",
      "email": "drummergirlronna@icloud.com",
      "vip": "No",
      "city": "Cupertino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ronna Phifer-Ritchie",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Our house is down a flag lot, down the paving stone driveway, grey house on the left in the back",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cupertino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478861",
      "order_id": "2875897",
      "email": "drummergirlronna@icloud.com",
      "vip": "No",
      "city": "Cupertino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rose Josue",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. See photo: https://prnt.sc/wYs2oIWMm2Gx || (2) Park anywhere there are no numbers on the ground. || (3) Go to the building direc",
      "onfleet_excerpt": "06/22/2026 \u00b7 Redwood City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479169",
      "order_id": "2876222",
      "email": "rosiejosue@gmail.com",
      "vip": "No",
      "city": "Redwood City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruben Brechner",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Ph 1. Use google maps to locate the address. Entrance code: #4730 Leave it next to mailbox please. (Pick up any returned Methodology box also next to the mail b",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478387",
      "order_id": "2875389",
      "email": "rrbrechner@yahoo.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruben Brechner",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Ph 1. Use google maps to locate the address. Entrance code: #4730 Leave it next to mailbox please. (Pick up any returned Methodology box also next to the mail b",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478387",
      "order_id": "2875389",
      "email": "rrbrechner@yahoo.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruby James",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 301. Buzz apt 301",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479483",
      "order_id": "2876541",
      "email": "rubyhjames@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruthann Greenblat",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) 1411 can be seen on the curb and beside my front door and has a small white mailbox // (2) Place the box on the front porch away from street view to avoid b",
      "onfleet_excerpt": "06/22/2026 \u00b7 Diamond Bar \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479104",
      "order_id": "2876156",
      "email": "ruthann@sleeveywonders.com",
      "vip": "Yes",
      "city": "Diamond Bar",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruthann Greenblat",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-03-02] [#delivery-status]: Failed delivery \u2014 \"fixing route with Edward\"",
      "admin_excerpt": "fixing route with Edward",
      "onfleet_excerpt": "2026-03-02",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479104",
      "order_id": "2876156",
      "email": "ruthann@sleeveywonders.com",
      "vip": "Yes",
      "city": "Diamond Bar",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ryan Knapp",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "1500. // // (1) Use google maps to locate the address. // (2) Go up the steps. 1500 is the rightmost one up the steps. Place the box at 1500's front door, away ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478455",
      "order_id": "2875459",
      "email": "rpk5000@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Saima Rashid",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "The delivery instructions is that the gate code is 4422",
      "onfleet_excerpt": "06/22/2026 \u00b7 Studio City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479660",
      "order_id": "2876729",
      "email": "rashid.saima@gmail.com",
      "vip": "Yes",
      "city": "Studio City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Salina Lum",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Enter access code is 4378 to unlock the gate and may place in front of our door. Last Option if the code doesn't work is to place box on pillar near gate. Thank",
      "onfleet_excerpt": "06/22/2026 \u00b7 Long Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479317",
      "order_id": "2876374",
      "email": "salinapich@gmail.com",
      "vip": "No",
      "city": "Long Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Salina Lum",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Enter access code is 4378 to unlock the gate and may place in front of our door. Last Option if the code doesn't work is to place box on pillar near gate. Thank",
      "onfleet_excerpt": "06/22/2026 \u00b7 Long Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479317",
      "order_id": "2876374",
      "email": "salinapich@gmail.com",
      "vip": "No",
      "city": "Long Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sam Groves",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Our driveway begins at the intersection of Gard Avenue and McIntyre Street; look for 2 small brick pillars to mark the start of our driveway. Go down the small ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Bronxville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479823",
      "order_id": "2876892",
      "email": "ssgroves@gmail.com",
      "vip": "No",
      "city": "Bronxville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Samantha Dove",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "IMPORTANT: DO NOT leave the box on the steps or anywhere outside!!! It will be stolen. // (1) Go to the wooden gate to your left between the house and detached ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479424",
      "order_id": "2876481",
      "email": "arin.skysong@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Samuel Snyder",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps, it will guide you to the address. //(2) Please leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Danville \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478955",
      "order_id": "2875994",
      "email": "snyder@greyrockcapitalgroup.com",
      "vip": "Yes",
      "city": "Danville",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Samuel Watters",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-18] [#delivery-status]: Failed delivery \u2014 \"canceled not on my route\"",
      "admin_excerpt": "canceled not on my route",
      "onfleet_excerpt": "2026-05-18",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480279",
      "order_id": "2875170",
      "email": "sam.w.watters@gmail.com",
      "vip": "Yes",
      "city": "Redwood City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sandy O'Neill",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 117. Use Google maps to locate the address. // Building has 310 Tahiti Way // Go down the stairs // Don't leave by the door. // Please hide box by the stair",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479420",
      "order_id": "2876477",
      "email": "sandy1226@gmail.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sara Peyrot",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt B. Gate code is 7494. Apt B is bottom floor towards the back",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479207",
      "order_id": "2876264",
      "email": "sara.peyrot@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Scott Crane",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Last error [2026-05-26] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Scott Crane_ -- VIP https://app.gomethodology.com/admin/users/582663 *Signed up on:* 05/03/2025 *AOV:* $334.87 | *LTV:* $20,092.28 =============\u2026\"",
      "admin_excerpt": "DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Scott Crane_ -- VIP https://app.gomethodology.com/admin/users/582663 *Signed up on:* 05/03/2025 *AOV:* $334.87 | *LTV:* $20,092.28 =============\u2026",
      "onfleet_excerpt": "2026-05-26",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479588",
      "order_id": "2876657",
      "email": "scraneccre@aol.com",
      "vip": "Yes",
      "city": "Sherman Oaks",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Scott Kirklin",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt C. (1) Use Google Maps as a guide. || (2) To enter, use the gate code: 1730. || (3) Once inside, look for Apt C. || (4) Leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sacramento \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479533",
      "order_id": "2876238",
      "email": "scott.kirklin@gmail.com",
      "vip": "No",
      "city": "Sacramento",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Selena Kellinger",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "19201 Vineyard Ln // // GATE CODE 1970 (1) Enter \"Vineyards by Saratoga\" from Saratoga Ave // (2) As you enter, turn left to stay on Vineyard Ln // (3) Find 192",
      "onfleet_excerpt": "06/22/2026 \u00b7 Saratoga \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479221",
      "order_id": "2876278",
      "email": "selena_kellinger@hotmail.com",
      "vip": "Yes",
      "city": "Saratoga",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Selena Kellinger",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-03-09] [#delivery-status]: Failed delivery \u2014 \"Guest is unresponsive\"",
      "admin_excerpt": "Guest is unresponsive",
      "onfleet_excerpt": "2026-03-09",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479221",
      "order_id": "2876278",
      "email": "selena_kellinger@hotmail.com",
      "vip": "Yes",
      "city": "Saratoga",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Serena Jweinat",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Drop off at the door up the stairs https://ibb.co/2tHNfTz",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479382",
      "order_id": "2876438",
      "email": "serenajweinat@gmail.com",
      "vip": "Yes",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shannon Cassidy",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Inside the wooden fence, with numbers \"43\" next to the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478706",
      "order_id": "2875728",
      "email": "slcassidyca@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shauna Vartanian",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Do not ring the doorbell. Leave the box in front of the gate. Deliver quietly because there is a dog",
      "onfleet_excerpt": "06/22/2026 \u00b7 Whittier \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480225",
      "order_id": "2877341",
      "email": "shaunak@mac.com",
      "vip": "No",
      "city": "Whittier",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shauna Vartanian",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Do not ring the doorbell. Leave the box in front of the gate. Deliver quietly because there is a dog",
      "onfleet_excerpt": "06/22/2026 \u00b7 Whittier \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480225",
      "order_id": "2877341",
      "email": "shaunak@mac.com",
      "vip": "No",
      "city": "Whittier",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shauna Vartanian",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Last error [2026-04-28] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ====\u2026\"",
      "admin_excerpt": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ====\u2026",
      "onfleet_excerpt": "2026-04-28",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480225",
      "order_id": "2877341",
      "email": "shaunak@mac.com",
      "vip": "No",
      "city": "Whittier",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shauna Vartanian",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Prior feedback [2026-04-20] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ====\u2026\"",
      "admin_excerpt": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ====\u2026",
      "onfleet_excerpt": "2026-04-20",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480225",
      "order_id": "2877341",
      "email": "shaunak@mac.com",
      "vip": "No",
      "city": "Whittier",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shawn Hall",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 406. (1) Use Google Maps to locate the address and you'll see the Resident and Guest Parking. (2) Go straight following the building, and you\u2019ll see \u20183355 O",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Clara \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479401",
      "order_id": "2876456",
      "email": "shawnandrehall@me.com",
      "vip": "No",
      "city": "Santa Clara",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shawna Mellon",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) The name of the area is Old Creek Ranch. Entrance is on San Elijo and Northstar Way || (3) Go to Lynx Way and p",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Marcos \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480212",
      "order_id": "2875949",
      "email": "shawna.mellon@gmail.com",
      "vip": "No",
      "city": "San Marcos",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shellie Shouse",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Last error [2026-04-29] [#delivery-status]: Delivery complaint \u2014 \"There are no screenshots attached\"",
      "admin_excerpt": "There are no screenshots attached",
      "onfleet_excerpt": "2026-04-29",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479741",
      "order_id": "2876810",
      "email": "tonyandshellie@roadrunner.com",
      "vip": "No",
      "city": "Beaver Dam",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shellie Shouse",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Prior feedback [2026-04-20] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Cy _Feedback from Shellie Shouse_ -- Non-VIP https://app.gomethodology.com/admin/users/723358 *Signed up on:* 02/02/2026 *AOV:* $369.30 | *LTV:* $2,585.12 =========\u2026\"",
      "admin_excerpt": "DELIVERY ISSUE REPORT: Reported by: Cy _Feedback from Shellie Shouse_ -- Non-VIP https://app.gomethodology.com/admin/users/723358 *Signed up on:* 02/02/2026 *AOV:* $369.30 | *LTV:* $2,585.12 =========\u2026",
      "onfleet_excerpt": "2026-04-20",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479741",
      "order_id": "2876810",
      "email": "tonyandshellie@roadrunner.com",
      "vip": "No",
      "city": "Beaver Dam",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sheri Levitre",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Spc 56. Use-#8664 or #0530 for the gate code after entry, go straight and stay to the right . Towards the ocean. Around the corner from the gazebo. SPC #56 leav",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Cruz \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480307",
      "order_id": "2877428",
      "email": "s_levitre@yahoo.com",
      "vip": "Yes",
      "city": "Santa Cruz",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sheri Levitre",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Spc 56. Use-#8664 or #0530 for the gate code after entry, go straight and stay to the right . Towards the ocean. Around the corner from the gazebo. SPC #56 leav",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Cruz \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480307",
      "order_id": "2877428",
      "email": "s_levitre@yahoo.com",
      "vip": "Yes",
      "city": "Santa Cruz",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shylynn Monique",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave at the top of the driveway on the front door step",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sherman Oaks \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479932",
      "order_id": "2877001",
      "email": "shylynng@gmail.com",
      "vip": "No",
      "city": "Sherman Oaks",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Smita Saxena",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "We have a downstairs entrance with a smaller landing area where delivery drivers can drop off the boxes. The door has a physical lock rather than a digital one,",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480334",
      "order_id": "2877463",
      "email": "smita622@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Smita Saxena",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "We have a downstairs entrance with a smaller landing area where delivery drivers can drop off the boxes. The door has a physical lock rather than a digital one,",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480334",
      "order_id": "2877463",
      "email": "smita622@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sneha Patil",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Enter through the backyard entrance sliding door near the garage. Leave the package at the back door (red) so it\u2019s covered by the roof",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478650",
      "order_id": "2875665",
      "email": "sneha.patil@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sophia Dean",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "# B. Go through the gate to the left of the garage, and it's the first door on your left (there is a #B above the door bell) There is a chair by the door, pleas",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Cruz \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479619",
      "order_id": "2876688",
      "email": "sophia_dean3@hotmail.com",
      "vip": "No",
      "city": "Santa Cruz",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sophia Rai",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Gate Code is 2020\u2714\ufe0f || Make sure to press the checkmark after the numbers 2020 || \u2714\ufe0f functions as \"enter\" || The door opens inward onto the property and not out",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480166",
      "order_id": "2875495",
      "email": "sophia.rai@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sophia Rai",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Gate Code is 2020\u2714\ufe0f || Make sure to press the checkmark after the numbers 2020 || \u2714\ufe0f functions as \"enter\" || The door opens inward onto the property and not out",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480166",
      "order_id": "2875495",
      "email": "sophia.rai@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steeve Foussard",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google maps to locate the address (2) The house is on 929 Sanborn Avenue (3) Please leave the box on the front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "Methodology LAV DH 12",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480249",
      "order_id": "2877363",
      "email": "steevefoussard@icloud.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Stefan Armstrong",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "# A. # A // // (1) Text me 917-648-6095 when you arrive. If I'm home I'll come down and meet you with a tip :) // (2) If I'm NOT home, there's a key to the fron",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479342",
      "order_id": "2876397",
      "email": "stefan.armstrong@me.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Stephanie Cooper",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You'll see the '6484' sign in front of the door. Note: The wreath at the door is gone. See photo: https://prnt.sc/8xVk1O6",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479443",
      "order_id": "2876501",
      "email": "scooperbank@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steve Yeager",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 207. (1) Use Google Maps as a guide. || (2) Buzz Apt #207 to get in. || (3) Once inside, look for Apt 207 and leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479648",
      "order_id": "2876717",
      "email": "yeager.steve@me.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steven Lessard",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 22. Use Google Maps to locate the address. Updated night instructions: 1. You're in the correct location if you see THE LUCERNE building. // 2. Please call ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478867",
      "order_id": "2875903",
      "email": "steven.lessard@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sue Penchina",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please bring food all the way down the stairs to the door of the main house",
      "onfleet_excerpt": "06/22/2026 \u00b7 Bel Tiburon \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479331",
      "order_id": "2876388",
      "email": "spenchina@gmail.com",
      "vip": "No",
      "city": "Bel Tiburon",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Susan Von Turek",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please enter through unlocked courtyard gate and leave by front door. Thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479307",
      "order_id": "2876364",
      "email": "svturek1@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Susie Rivera",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "* Security Gate. PLEASE CALL or TEXT 323-313-5612 when at gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480215",
      "order_id": "2877331",
      "email": "szebknrd@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sylvia Chalewska",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "The numbers for the house are on the side of the building when you\u2019re standing on Olympic. You go up the stairs through cream color gate and my apartment is str",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478969",
      "order_id": "2876010",
      "email": "sylviavp@gmail.com",
      "vip": "No",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sylvia Chalewska",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "The numbers for the house are on the side of the building when you\u2019re standing on Olympic. You go up the stairs through cream color gate and my apartment is str",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478969",
      "order_id": "2876010",
      "email": "sylviavp@gmail.com",
      "vip": "No",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "TONYA HOPKINS",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) The gate entrance can be found on Peters Canyon. There should be a sign saying \"El Dorado\" on the entrance gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Tustin \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479289",
      "order_id": "2876346",
      "email": "th@tonyahopkins.com",
      "vip": "No",
      "city": "Tustin",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tammie Lim",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "The front door is at the side of the house. Please do not leave in front of the garage",
      "onfleet_excerpt": "06/22/2026 \u00b7 Valencia \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479864",
      "order_id": "2876933",
      "email": "tammieandrichard@gmail.com",
      "vip": "No",
      "city": "Valencia",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Taya Wallis",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "We are the small grey house with a white front porch and BLUE front door. We also have a porch swing. We have a steep driveway and the two cars you will see are",
      "onfleet_excerpt": "06/22/2026 \u00b7 El Cajon \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480274",
      "order_id": "2877399",
      "email": "tayawallis@aol.com",
      "vip": "No",
      "city": "El Cajon",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Taya Wallis",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "We are the small grey house with a white front porch and BLUE front door. We also have a porch swing. We have a steep driveway and the two cars you will see are",
      "onfleet_excerpt": "06/22/2026 \u00b7 El Cajon \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480274",
      "order_id": "2877399",
      "email": "tayawallis@aol.com",
      "vip": "No",
      "city": "El Cajon",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Taylor Hall",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "We have a gate that is closed at night. The gate code is 2174#",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Clarita \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480298",
      "order_id": "2877419",
      "email": "taylor@triedequestrian.com",
      "vip": "No",
      "city": "Santa Clarita",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Taylor Silleman",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "The house is pink with a coral door. There will be a black convertible parked in the driveway",
      "onfleet_excerpt": "06/22/2026 \u00b7 Napa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480129",
      "order_id": "2877214",
      "email": "taylorsilleman@yahoo.com",
      "vip": "No",
      "city": "Napa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Taylor Silleman",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "The house is pink with a coral door. There will be a black convertible parked in the driveway",
      "onfleet_excerpt": "06/22/2026 \u00b7 Napa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480129",
      "order_id": "2877214",
      "email": "taylorsilleman@yahoo.com",
      "vip": "No",
      "city": "Napa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Taylor Winnie",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 105. (1) Use Google Maps as a guide. || (2) Use the front gate code: 7431, to enter. || (3) Once inside, go upstairs and to the right. || (4) You will see A",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479835",
      "order_id": "2876904",
      "email": "taylorlwinnie@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Teri Tom",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 507. (1) Use Google Maps as a guide. || (2) There's a doorman here. If he's not at the desk, call: (310) 475-8637 so they can buzz you in. || (3) If you nee",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480359",
      "order_id": "2876274",
      "email": "teritom@teritom.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tina Gancar",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) This is a gated community. Give the attendant our name or address to enter. || (3) Look for 45 Offshore. Leave ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Newport Coast \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480237",
      "order_id": "2876067",
      "email": "tinagancar@me.com",
      "vip": "No",
      "city": "Newport Coast",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ting Liu",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "There is a free library to the left of the door. Please pull latch open of the wooden gate and make sure to LEAVE BEHIND THE WOODEN GATE",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478270",
      "order_id": "2875262",
      "email": "tliu35@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ting Liu",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "There is a free library to the left of the door. Please pull latch open of the wooden gate and make sure to LEAVE BEHIND THE WOODEN GATE",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478270",
      "order_id": "2875262",
      "email": "tliu35@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tobias Asplund",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Unit 529. Google Maps works as a guide. There are two easy ways; main garage or service entry on the back of building (off of Gillette Ave). Code can be used fo",
      "onfleet_excerpt": "06/22/2026 \u00b7 Irvine \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480332",
      "order_id": "2876237",
      "email": "tobias.asplund+methodology@gmail.com",
      "vip": "No",
      "city": "Irvine",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tobias Asplund",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-04-06] [#delivery-status]: Failed delivery \u2014 \"Missing box\"",
      "admin_excerpt": "Missing box",
      "onfleet_excerpt": "2026-04-06",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480332",
      "order_id": "2876237",
      "email": "tobias.asplund+methodology@gmail.com",
      "vip": "No",
      "city": "Irvine",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tom Floyd",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Google maps will lead you in front of house 2717. // House number 2721 can be seen displayed on the mailbox . // On the left side is a small mailbox and a dirt ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Windsor \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478253",
      "order_id": "2875244",
      "email": "tomfloyd@me.com",
      "vip": "Yes",
      "city": "Windsor",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Torrey Arthur",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please DO NOT shine lights in driveway. It will wake the children up!// // Deliver to front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478369",
      "order_id": "2875370",
      "email": "torrey.eaton@sbcglobal.net",
      "vip": "No",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Torrey Arthur",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please DO NOT shine lights in driveway. It will wake the children up!// // Deliver to front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478369",
      "order_id": "2875370",
      "email": "torrey.eaton@sbcglobal.net",
      "vip": "No",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Valene Torres",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please deliver to the backside of the house. When facing the house turn right and deliver at the back porch in the shade",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479873",
      "order_id": "2876942",
      "email": "valene2014@gmail.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Valene Torres",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please deliver to the backside of the house. When facing the house turn right and deliver at the back porch in the shade",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479873",
      "order_id": "2876942",
      "email": "valene2014@gmail.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Veronica Guzman",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2) The gate code is #2002 and it\u2019s a downstairs condo. || (3) Leave at front door. Note: Please make sure to pick up the old co",
      "onfleet_excerpt": "06/22/2026 \u00b7 Fullerton \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478689",
      "order_id": "2875709",
      "email": "veronica.r.guzman@gmail.com",
      "vip": "Yes",
      "city": "Fullerton",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Victoria Bates",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "DELIVERY SHOULD BE MADE ONLY FROM 9 PM TO 6 AM. DO NOT DELIVER EARLY. Use Google maps to locate the address. There are two steps up to the front door. I'd very ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lake Balboa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479410",
      "order_id": "2876464",
      "email": "vickiebates@earthlink.net",
      "vip": "Yes",
      "city": "Lake Balboa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Vincent Szydlowski",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2) Place box by the front door) ||",
      "onfleet_excerpt": "06/22/2026 \u00b7 Toluca Lake \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478549",
      "order_id": "2875558",
      "email": "vinszyd@gmail.com",
      "vip": "Yes",
      "city": "Toluca Lake",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Walter Haas",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Google Maps to locate the address || The house number is 2206. It is found at the top of the front door || Leave my box at the front door, which is secure b",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478768",
      "order_id": "2875797",
      "email": "walter@walterhaas.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Wasileh Karaouni",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "You\u2019re at the right house if you see 2208 under the light on the side pillar of the garage. Boxes should go on mat in front of door",
      "onfleet_excerpt": "06/22/2026 \u00b7 East Palo Alto \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480224",
      "order_id": "2877340",
      "email": "wkaraouni@gmail.com",
      "vip": "No",
      "city": "East Palo Alto",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Wesley Orbin",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Building is located in the alley between Ohio St and 30th St. You'll see a garage labeled 4032 in the alley across from a small parking lot -- our garage is on ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480097",
      "order_id": "2877182",
      "email": "wto5012@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "William Dickson",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) Just place box behind front gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palos Verdes Estates \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479301",
      "order_id": "2876358",
      "email": "williamd85@icloud.com",
      "vip": "Yes",
      "city": "Palos Verdes Estates",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Xiomara Forbez",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 101. Ring #101, when buzzed in, go up the stairs, turn right and leave in front of door please. DO NOT LEAVE OUTSIDE. Approved to ring even during overnight",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479203",
      "order_id": "2876260",
      "email": "xforbez@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Yiting Yang",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Home is tiny home in the very back of the property before the canyon",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479064",
      "order_id": "2876113",
      "email": "yitingy@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Young Soo Peter Choi",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 4F. The gate code was not working but it has now been fixed with a new code. 060 and then press call",
      "onfleet_excerpt": "06/22/2026 \u00b7 Riverside \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479089",
      "order_id": "2876141",
      "email": "pillowchoi@gmail.com",
      "vip": "No",
      "city": "Riverside",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Young Soo Peter Choi",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 4F. The gate code was not working but it has now been fixed with a new code. 060 and then press call",
      "onfleet_excerpt": "06/22/2026 \u00b7 Riverside \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479089",
      "order_id": "2876141",
      "email": "pillowchoi@gmail.com",
      "vip": "No",
      "city": "Riverside",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Zeien Cheung",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please text and ring doorbell when leaving delivery at the door - top right button. Thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480152",
      "order_id": "2877249",
      "email": "cheungzeien@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Zeien Cheung",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please text and ring doorbell when leaving delivery at the door - top right button. Thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480152",
      "order_id": "2877249",
      "email": "cheungzeien@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Zev Foreman",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) DO NOT ring the doorbell. || (3) Leave the box outside the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479597",
      "order_id": "2876666",
      "email": "zforeman@gmail.com",
      "vip": "No",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "hailey soren",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2) Leave at bench by front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Tarzana \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479821",
      "order_id": "2876890",
      "email": "haileysoren@gmail.com",
      "vip": "No",
      "city": "Tarzana",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "laurie reuter",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google maps to locate the address || (2) Guard gate attendant will let you in with my delivery address. || (3) Leave at front door || Photo of front doo",
      "onfleet_excerpt": "06/22/2026 \u00b7 Coto de Caza \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478499",
      "order_id": "2875504",
      "email": "reutercdc@aol.com",
      "vip": "No",
      "city": "Coto de Caza",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    }
  ],
  "findings_all": [
    {
      "customer": "Aleksandra Rybka",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Call the callbox. If you don't hear a buzzing sound in 15-20 sec, push the gate forward. Please leave the box on the doorstep and firmly close the gate when you",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479409",
      "order_id": "2876463",
      "email": "aleksandra.rybka@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alex Zheng",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Please leave the box on the porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Newark \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480217",
      "order_id": "2875432",
      "email": "alex.yu.zheng@gmail.com",
      "vip": "Yes",
      "city": "Newark",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alexander TAO",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Front door is fine",
      "onfleet_excerpt": "06/22/2026 \u00b7 Irvine \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478236",
      "order_id": "2875227",
      "email": "alextao12@yahoo.com",
      "vip": "Yes",
      "city": "Irvine",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alexei Baevski",
      "severity": "high",
      "code": "prior_redelivery",
      "message": "Last error [2026-01-19] [#delivery-status]: Redelivery required \u2014 \"Redelivery on Wednesday \u00b7 Ops: Requested here\u2014rescheduled to Wednesday. Hi <!subteam^S01JNGVGVK3> <@U0768KGN9PT> <@U926LTTS5> is it\u2026\"",
      "admin_excerpt": "Redelivery on Wednesday \u00b7 Ops: Requested here\u2014rescheduled to Wednesday. Hi <!subteam^S01JNGVGVK3> <@U0768KGN9PT> <@U926LTTS5> is it\u2026",
      "onfleet_excerpt": "2026-01-19",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478293",
      "order_id": "2875287",
      "email": "alexei.b@gmail.com",
      "vip": "No",
      "city": "San Mateo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alison Ayala",
      "severity": "high",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sacramento \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478226",
      "order_id": "2875216",
      "email": "alison.e.ayala@gmail.com",
      "vip": "Yes",
      "city": "Sacramento",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Allison Kahler",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "Apt 201. (1) Use Google Maps as a guide. || (2) At the callbox, dial \"Unit 201 Kahler\" and the guest will buzz you in. || (3) Once inside, leave the box right u",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478191",
      "order_id": "2875179",
      "email": "allison.kahler@gmail.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Allison Kahler",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Apt 201. (1) Use Google Maps as a guide. || (2) At the callbox, dial \"Unit 201 Kahler\" and the guest will buzz you in. || (3) Once inside, leave the box right u",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478191",
      "order_id": "2875179",
      "email": "allison.kahler@gmail.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amanda wildstein",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Please do not leave right in front of gate if closed. Ring intercom and will open for you",
      "onfleet_excerpt": "06/22/2026 \u00b7 Atlanta \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479814",
      "order_id": "2876883",
      "email": "arboyd99@gmail.com",
      "vip": "No",
      "city": "Atlanta",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Angela Hsing",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Just leave at the door. Don\u2019t ring",
      "onfleet_excerpt": "06/22/2026 \u00b7 Redondo Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479941",
      "order_id": "2877010",
      "email": "angelayhsing@gmail.com",
      "vip": "No",
      "city": "Redondo Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anna Fleury",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 3316. (1) Use Google Maps as a guide. || (2) At the callbox, dial 2730 (Fleury, A), to be buzzed in. || (3) Once inside, look for Apt 3316 and leave the box",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478916",
      "order_id": "2875955",
      "email": "anna.fleury@me.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anne Butler",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "(1) DO NOT RING DOORBELL. DO NOT LEAVE DOWNSTAIRS Please leave bag at front door tucked as close to RIGHT side of door as possible so less visible from the stre",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480134",
      "order_id": "2875710",
      "email": "annegbutler@icloud.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anne Butler",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) DO NOT RING DOORBELL. DO NOT LEAVE DOWNSTAIRS Please leave bag at front door tucked as close to RIGHT side of door as possible so less visible from the stre",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480134",
      "order_id": "2875710",
      "email": "annegbutler@icloud.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anne Butler",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "(1) DO NOT RING DOORBELL. DO NOT LEAVE DOWNSTAIRS Please leave bag at front door tucked as close to RIGHT side of door as possible so less visible from the street. // (2) Take old boxes and empties wi",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480134",
      "order_id": "2875710",
      "email": "annegbutler@icloud.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anne ONeill",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "(1) Use google maps to navigate. 6173 can be seen on the curb and above our garage // (2) Please leave the delivery right by our FRONT DOOR. DO NOT ring the doo",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478468",
      "order_id": "2875472",
      "email": "aloneill@hotmail.com",
      "vip": "Yes",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anne ONeill",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use google maps to navigate. 6173 can be seen on the curb and above our garage // (2) Please leave the delivery right by our FRONT DOOR. DO NOT ring the doo",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478468",
      "order_id": "2875472",
      "email": "aloneill@hotmail.com",
      "vip": "Yes",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anne ONeill",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "(1) Use google maps to navigate. 6173 can be seen on the curb and above our garage // (2) Please leave the delivery right by our FRONT DOOR. DO NOT ring the doorbell! Thanks",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478468",
      "order_id": "2875472",
      "email": "aloneill@hotmail.com",
      "vip": "Yes",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Annie Hennessy",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Buzz to Apt 1908, and the guest will let you in. || (3) Once inside, leave the box at the front door. Note: The apt is on",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479191",
      "order_id": "2876246",
      "email": "annehennessy99@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Annie Hennessy",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Buzz to Apt 1908, and the guest will let you in. || (3) Once inside, leave the box at the front door. Note: The apt is on",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479191",
      "order_id": "2876246",
      "email": "annehennessy99@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anthony Allen",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "Unit 39. Ring doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480233",
      "order_id": "2877348",
      "email": "allena1um@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anthony Allen",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Unit 39. Ring doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480233",
      "order_id": "2877348",
      "email": "allena1um@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ashley Ocampo",
      "severity": "high",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478543",
      "order_id": "2875552",
      "email": "ashley.ocampo@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ashtyn Circle",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Diablo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480343",
      "order_id": "2876221",
      "email": "ashtyn.circle@gmail.com",
      "vip": "Yes",
      "city": "Diablo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Audrey Basic",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use Google Maps, it will guide you to the address. //(2) Call this number (650) 766-2290 once you arrive at the location //(3) House number 137 is displayed",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478529",
      "order_id": "2875536",
      "email": "audreybasic@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bernadyne Thelemaque",
      "severity": "high",
      "code": "prior_instructions_not_followed",
      "message": "Last error [2026-05-25] [#re-delivery]: Instructions not followed \u2014 \"Instructions was not followed by the driver so guest was unable to receive the box \u00b7 Ops: No S44 and U2/UA2 Can send H2, R2 instead. Let me know delivery instructions as well so we can stres\u2026\"",
      "admin_excerpt": "Instructions was not followed by the driver so guest was unable to receive the box \u00b7 Ops: No S44 and U2/UA2 Can send H2, R2 instead. Let me know delivery instructions as well so we can stres\u2026",
      "onfleet_excerpt": "2026-05-25",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480286",
      "order_id": "2876316",
      "email": "tbernadyne@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bernadyne Thelemaque",
      "severity": "high",
      "code": "prior_redelivery",
      "message": "Prior feedback [2026-05-25] [#delivery-status]: Redelivery required \u2014 \"DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Bernadyne Thelemaque_ -- Non-VIP https://app.gomethodology.com/admin/users/749698 *Signed up on:* 05/11/2026 *AOV:* $130.63 | *LTV:* $391.88 \u2026\"",
      "admin_excerpt": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Bernadyne Thelemaque_ -- Non-VIP https://app.gomethodology.com/admin/users/749698 *Signed up on:* 05/11/2026 *AOV:* $130.63 | *LTV:* $391.88 \u2026",
      "onfleet_excerpt": "2026-05-25",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480286",
      "order_id": "2876316",
      "email": "tbernadyne@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brenden Jendersee",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "leave at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Barbara \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479590",
      "order_id": "2876659",
      "email": "bjendersee@gmail.com",
      "vip": "Yes",
      "city": "Santa Barbara",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brittany Booth",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Use Goggle maps to locate the address.//House is on 182 Bartlett St. You can get into the gate, it\u2019s not locked. Just reach hand through to inside and turn the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478245",
      "order_id": "2875236",
      "email": "bbooth072@aol.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Candace Martin",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You'll see a '650' sign in front of the building. See photo: https://prnt.sc/4N0xlGbzUjON. || (3) Please ring to be buzze",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478727",
      "order_id": "2875752",
      "email": "candacejewel@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Candace Martin",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You'll see a '650' sign in front of the building. See photo: https://prnt.sc/4N0xlGbzUjON. || (3) Please ring to be buzze",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478727",
      "order_id": "2875752",
      "email": "candacejewel@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cara Hoepner",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Apt 207. (1) Please come to the North Lot Gate (there is a sign on the gate that states North Lot) at 1250 Long Beach Ave, and call 626-757-4875. // (2) Do NOT ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480227",
      "order_id": "2877342",
      "email": "cthoepner@pobox.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cara Hoepner",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 207. (1) Please come to the North Lot Gate (there is a sign on the gate that states North Lot) at 1250 Long Beach Ave, and call 626-757-4875. // (2) Do NOT ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480227",
      "order_id": "2877342",
      "email": "cthoepner@pobox.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cat Loo",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478936",
      "order_id": "2875975",
      "email": "catloo@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Catherine Amparano",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "DO NOT BUZZ AFTER 7 PM (1) delivery by the SIDE gate which is to the left of the main gate up a few small stairs// (2) Open the side gate with the latch and put",
      "onfleet_excerpt": "06/22/2026 \u00b7 Novato \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479468",
      "order_id": "2876527",
      "email": "kasiawin12@gmail.com",
      "vip": "No",
      "city": "Novato",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Catherine Stewart",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Upon arrival at the location, please ring the doorbell to notify the guest",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478307",
      "order_id": "2875302",
      "email": "catherine.stewart@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Catherine Stewart",
      "severity": "high",
      "code": "prior_redelivery",
      "message": "Last error [2026-06-09] [#re-delivery]: Redelivery required \u2014 \"Yes. Set aside these items and the x2 B2 for B3. @U08407B3RJ9 Would they like it Uber'd ASAP? \u00b7 Thank you @U926LTTS5 , checking in with them if they're home to receive the box \u00b7 What happened with the\u2026\"",
      "admin_excerpt": "Yes. Set aside these items and the x2 B2 for B3. @U08407B3RJ9 Would they like it Uber'd ASAP? \u00b7 Thank you @U926LTTS5 , checking in with them if they're home to receive the box \u00b7 What happened with the\u2026",
      "onfleet_excerpt": "2026-06-09",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478307",
      "order_id": "2875302",
      "email": "catherine.stewart@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Claudia Paz",
      "severity": "high",
      "code": "prior_redelivery",
      "message": "Last error [2026-05-25] [#delivery-status]: Redelivery required \u2014 \"Redelivery for Tuesday \u00b7 Ops: Redelivery scheduled for Tuesday. I spoke with the driver to confirm that the box was left behind at\u2026\"",
      "admin_excerpt": "Redelivery for Tuesday \u00b7 Ops: Redelivery scheduled for Tuesday. I spoke with the driver to confirm that the box was left behind at\u2026",
      "onfleet_excerpt": "2026-05-25",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478785",
      "order_id": "2875814",
      "email": "cpaz086@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cori Peele",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Apt 405. (1) Use Google Maps for guidance. || (2) Street parking on Latham Street. Walkway to the Verve elevator is across the street from 2020 Latham St. See p",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mountain View \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480053",
      "order_id": "2877138",
      "email": "dollette@gmail.com",
      "vip": "Yes",
      "city": "Mountain View",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cori Peele",
      "severity": "high",
      "code": "prior_redelivery",
      "message": "Last error [2026-03-09] [#delivery-status]: Redelivery required \u2014 \"tried to text no answer and i waiting 12min nothing even called dispatch. please leave code in future will make alot eas\u2026 \u00b7 Ops: Tried reaching out to the VIP Guest via call or sms but no response. Will ask Ops team to have box U\u2026\"",
      "admin_excerpt": "tried to text no answer and i waiting 12min nothing even called dispatch. please leave code in future will make alot eas\u2026 \u00b7 Ops: Tried reaching out to the VIP Guest via call or sms but no response. Will ask Ops team to have box U\u2026",
      "onfleet_excerpt": "2026-03-09",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480053",
      "order_id": "2877138",
      "email": "dollette@gmail.com",
      "vip": "Yes",
      "city": "Mountain View",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Crystal Cassidy",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 2. (1) Use Google Maps for guidance. || (2) Street No. is seen on the frontwall above the door. || (3) Ensure to deliver between 5PM to 9PM. || (4) Buzz 2 a",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478840",
      "order_id": "2875874",
      "email": "cdcassid@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Amor",
      "severity": "high",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mountain View \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480327",
      "order_id": "2877458",
      "email": "daamor@gmail.com",
      "vip": "Yes",
      "city": "Mountain View",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Brandes",
      "severity": "high",
      "code": "prior_instructions_not_followed",
      "message": "Historic error (Instructions not followed) [2024-01-24] \u2014 driver Sandra Yanely DelToro Puente \u00b7 route Methodology HQ SDT 15: \"delivery last night was not put behind the wall, I almost thought it was not delivered when I opened the door\" Fix: credited delivery fee",
      "admin_excerpt": "delivery last night was not put behind the wall, I almost thought it was not delivered when I opened the door",
      "onfleet_excerpt": "2024-01-24",
      "source": "audit_xlsx",
      "route": "Methodology HQ SDT 15",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478282",
      "order_id": "2875274",
      "email": "dbrandes77@gmail.com",
      "vip": "Yes",
      "city": "Walnut Creek",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Dimitri Strathearn",
      "severity": "high",
      "code": "prior_wrong_address",
      "message": "Historic error (Wrong address) [2024-01-07] \u2014 driver Edward Hernandez \u00b7 route Methodology LAV EH, 30: \"My name is Dimitri Strathearn I live at 634 15th St, Santa Monica CA 90402. I never received my last order. AFTER POD HAS BEEN SHARED: That\u2019s not my house. My a\u2026\" Fix: WC offered replacement box for Jan 10th delivery. Guest confirmed he was able to",
      "admin_excerpt": "My name is Dimitri Strathearn I live at 634 15th St, Santa Monica CA 90402. I never received my last order. AFTER POD HAS BEEN SHARED: That\u2019s not my house. My a\u2026",
      "onfleet_excerpt": "2024-01-07",
      "source": "audit_xlsx",
      "route": "Methodology LAV EH, 30",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478720",
      "order_id": "2875743",
      "email": "dline009@gmail.com",
      "vip": "Yes",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "EDWARD SCHLATTER",
      "severity": "high",
      "code": "prior_wrong_address",
      "message": "Historic error (Wrong address) [2024-04-21] \u2014 driver Michael Brusiee \u00b7 route Methodology LAW MB 4: \"Call verbatim - Speaker 2 \u00b7 0:01 Hello. Yes. Um, this is Ed Slaughter. I had a, the delivery last night. I have no idea where they put it. I can't find it. I wa\u2026\" Fix: Checked this and old POD is different Offered refund right away - VIP",
      "admin_excerpt": "Call verbatim - Speaker 2 \u00b7 0:01 Hello. Yes. Um, this is Ed Slaughter. I had a, the delivery last night. I have no idea where they put it. I can't find it. I wa\u2026",
      "onfleet_excerpt": "2024-04-21",
      "source": "audit_xlsx",
      "route": "Methodology LAW MB 4",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479083",
      "order_id": "2876134",
      "email": "esforhome@gmail.com",
      "vip": "Yes",
      "city": "Laguna Beach",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Elizabeth Davis",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Apt D. (1) Use Google Maps as a guide. || (2) There's no gate code, so you have to call Unit D to be buzzed in. || (3) You can also call 404-376-0410, or buzz U",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479145",
      "order_id": "2876198",
      "email": "lizbivins@gmail.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Elizabeth Davis",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt D. (1) Use Google Maps as a guide. || (2) There's no gate code, so you have to call Unit D to be buzzed in. || (3) You can also call 404-376-0410, or buzz U",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479145",
      "order_id": "2876198",
      "email": "lizbivins@gmail.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Emmett Haley",
      "severity": "high",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479437",
      "order_id": "2876493",
      "email": "emmetthaley@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Fischer",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Updated instructions. Please do not ring the doorbell. Please no longer leave the box in the cabinet, the box hasn\u2019t been fitting inside. You can leave the box ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478674",
      "order_id": "2875693",
      "email": "eefischer112@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Fischer",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "Updated instructions. Please do not ring the doorbell. Please no longer leave the box in the cabinet, the box hasn\u2019t been fitting inside. You can leave the box to the left of the door, instead. (So th",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478674",
      "order_id": "2875693",
      "email": "eefischer112@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Shih",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Marino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479383",
      "order_id": "2876373",
      "email": "cow_parade2003@yahoo.com",
      "vip": "Yes",
      "city": "San Marino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Gill Ward",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave outside front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palo Alto \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480303",
      "order_id": "2877425",
      "email": "gillward@gmail.com",
      "vip": "Yes",
      "city": "Palo Alto",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Heather Ferguson",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "Apt 303. Use doorman24 to gain entry to the building and leave food in the lobby entryway. If there are issues here, you can alternatively call me at 415-531-83",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478463",
      "order_id": "2875467",
      "email": "heather.ferguson82@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Heather Ferguson",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Apt 303. Use doorman24 to gain entry to the building and leave food in the lobby entryway. If there are issues here, you can alternatively call me at 415-531-83",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478463",
      "order_id": "2875467",
      "email": "heather.ferguson82@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Isaac Joseph",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) At the call box, scroll up or down until you find 'JOSEPH/Dela Cru 923', and click it to call the guest. || (3) Wait to b",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479925",
      "order_id": "2876994",
      "email": "ijoseph07@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jace Levine",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at front door (out of streetview)",
      "onfleet_excerpt": "06/22/2026 \u00b7 Orange \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478318",
      "order_id": "2875315",
      "email": "jace.levine@gmail.com",
      "vip": "Yes",
      "city": "Orange",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jeffrey Weinroth",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 307. (1) Use Google Maps as a guide and look for BRENTWOOD REGENCY BUILDING https://prnt.sc/05i0c1GCe92X || (2) At the callbox, dial #0202 and enter through",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479106",
      "order_id": "2876158",
      "email": "jeffreyweinroth@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jenessa Gjeltema",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You'll see a '324' sign in front of the house, by the door. See photo: https://prnt.sc/8oBGXYVIGrIP || (3) Take the box a",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sacramento \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478333",
      "order_id": "2875331",
      "email": "jenessagjeltema@gmail.com",
      "vip": "No",
      "city": "Sacramento",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Jerde",
      "severity": "high",
      "code": "prior_wrong_address",
      "message": "Historic error (Wrong address) [2024-06-30] \u2014 driver Bento Cart Driver \u00b7 route Bento Cart STE 7: \"We received the wrong order for our neighbor Joan Gillette\u2026 so we dropped off her box at her house but we do not see our box. Please help. The timing is terribl\u2026\" Fix: Sent POD taken by the driver. The guest was able to locate their box",
      "admin_excerpt": "We received the wrong order for our neighbor Joan Gillette\u2026 so we dropped off her box at her house but we do not see our box. Please help. The timing is terribl\u2026",
      "onfleet_excerpt": "2024-06-30",
      "source": "audit_xlsx",
      "route": "Bento Cart STE 7",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479096",
      "order_id": "2876148",
      "email": "jj@elixirdesign.com",
      "vip": "Yes",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jodi Prochaska",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Ph 5. (1) Use Google Maps as guide // ((2) You'll see a \"UNION HOUSE\" sign and the '1515\" number on the right side facing the building. See photo: https://prnt.",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480050",
      "order_id": "2875223",
      "email": "jodipro@me.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "John Murphy",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Unit 503. (1) Use Google Maps as a guide. || (2) Go to the security guard, and they will buzz you in. || (3) Take the elevator to the 5th floor. Note: The main ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480391",
      "order_id": "2877517",
      "email": "jkmurphy@jkmurphyadvisors.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "John Murphy",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Unit 503. (1) Use Google Maps as a guide. || (2) Go to the security guard, and they will buzz you in. || (3) Take the elevator to the 5th floor. Note: The main ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480391",
      "order_id": "2877517",
      "email": "jkmurphy@jkmurphyadvisors.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jonathan Bloom",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 202. Apt. 202 || || (1) Use the two keys sent to you to enter the apartment building at 1701 Beach Street, San Francisco - corner of Beach and Fillmore || (",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478854",
      "order_id": "2875890",
      "email": "bloom.diane@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jonathan Harris",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Please place at front door (red door)",
      "onfleet_excerpt": "06/22/2026 \u00b7 Napa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478775",
      "order_id": "2875804",
      "email": "jonharris.sf@gmail.com",
      "vip": "Yes",
      "city": "Napa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joyita Banerjee",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burlingame \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478424",
      "order_id": "2875428",
      "email": "joyitabanerjee3@gmail.com",
      "vip": "Yes",
      "city": "Burlingame",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julia Power",
      "severity": "high",
      "code": "prior_instructions_not_followed",
      "message": "Historic error (Instructions not followed) [2024-07-14] \u2014 driver Bento Cart Driver \u00b7 route Bento Cart FCA 18: \"Hi! For the past two weeks my delivery has been dropped in my lobby and not delivered to my apartment. Prior to that, my box was delivered to my apartment\u2014 that\u2026\" Fix: Acknowledged and Updated Instructions",
      "admin_excerpt": "Hi! For the past two weeks my delivery has been dropped in my lobby and not delivered to my apartment. Prior to that, my box was delivered to my apartment\u2014 that\u2026",
      "onfleet_excerpt": "2024-07-14",
      "source": "audit_xlsx",
      "route": "Bento Cart FCA 18",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480344",
      "order_id": "2875478",
      "email": "juliabennettpower@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julian Lamm",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Gate code 1992#. Leave by front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480318",
      "order_id": "2875738",
      "email": "lamm.julian@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Juliana Balich",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) Look for house number \"4431\", located to the right of the front door above the doorbell || (3) Please leave the box on ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Castro Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479662",
      "order_id": "2876731",
      "email": "juliana.bah7@gmail.com",
      "vip": "Yes",
      "city": "Castro Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Juliana Balich",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) Look for house number \"4431\", located to the right of the front door above the doorbell || (3) Please leave the box on ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Castro Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479662",
      "order_id": "2876731",
      "email": "juliana.bah7@gmail.com",
      "vip": "Yes",
      "city": "Castro Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julie Snyder",
      "severity": "high",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Venice \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480243",
      "order_id": "2876396",
      "email": "juliesnyderz@hotmail.com",
      "vip": "Yes",
      "city": "Venice",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Justin Rosenstein",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Leave the box at the front door. || (3) For any issues encountered, call the guest's phone number: 216-905-2323",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Anselmo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478972",
      "order_id": "2876013",
      "email": "jr.support@dreamlings.org",
      "vip": "Yes",
      "city": "San Anselmo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Karthick Moorthy",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Ring the unite 591 and take elevator to floor 1",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479447",
      "order_id": "2876505",
      "email": "mockup.tippets_2v@icloud.com",
      "vip": "No",
      "city": "Mill valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Karthick Moorthy",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Ring the unite 591 and take elevator to floor 1",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479447",
      "order_id": "2876505",
      "email": "mockup.tippets_2v@icloud.com",
      "vip": "No",
      "city": "Mill valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kate Wurzbacher",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Apt 2. (1) Use Google Maps as a guide. || (2) Use the gate code: 4448# to enter. If the code does not work, call the guest for a new code. || (3) Look for Apt 2",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480228",
      "order_id": "2877343",
      "email": "kwurzbacher@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kelli Serden",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) The house number is located on the right porch post. || (3) Leave box on the front porch under the doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478714",
      "order_id": "2875737",
      "email": "kelli.serden@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ketul Patel",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You\u2019ll see a \u201c412\u201d sign in front of the house. See photo: https://prnt.sc/CgbPbjBKflG2 || (3) Leave the box at the porch.",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478667",
      "order_id": "2875685",
      "email": "shaynaketul@gmail.com",
      "vip": "Yes",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ketul Patel",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You\u2019ll see a \u201c412\u201d sign in front of the house. See photo: https://prnt.sc/CgbPbjBKflG2 || (3) Leave the box at the porch.",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478667",
      "order_id": "2875685",
      "email": "shaynaketul@gmail.com",
      "vip": "Yes",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ketul Patel",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You\u2019ll see a \u201c412\u201d sign in front of the house. See photo: https://prnt.sc/CgbPbjBKflG2 || (3) Leave the box at the porch. Note: Please DO NOT ring the doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478667",
      "order_id": "2875685",
      "email": "shaynaketul@gmail.com",
      "vip": "Yes",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kimberly Barrier",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Unit B107. (1) Use Google Maps for guidance. || (2) The building is black and white. Google Maps will often direct you to Pointe Surfside HOA\u2014do NOT follow this",
      "onfleet_excerpt": "06/22/2026 \u00b7 Huntington Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478432",
      "order_id": "2875436",
      "email": "kbarrieravila@gmail.com",
      "vip": "Yes",
      "city": "Huntington Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristen Diaz",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Pleasant Hill \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478748",
      "order_id": "2875776",
      "email": "rubyloverocks@yahoo.com",
      "vip": "Yes",
      "city": "Pleasant Hill",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kyle Adams",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "(1) Google Maps is accurate and you will see the garage door stating 575 // (2) Go up the stairs. // (3) Leave the cooler at the front door, under the doorbell ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Brisbane \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478530",
      "order_id": "2875537",
      "email": "meth@logic.fail",
      "vip": "Yes",
      "city": "Brisbane",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kyle Adams",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "(1) Google Maps is accurate and you will see the garage door stating 575 // (2) Go up the stairs. // (3) Leave the cooler at the front door, under the doorbell ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Brisbane \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478530",
      "order_id": "2875537",
      "email": "meth@logic.fail",
      "vip": "Yes",
      "city": "Brisbane",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lanie Graham",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "PLEASE FOLLOW ALL STEPS CAREFULLY EVERY DELIVERY DAY: (1) Drop-Off Location (Very Important) Place the box behind the dragon pot, in the far right corner of the",
      "onfleet_excerpt": "06/22/2026 \u00b7 View Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478773",
      "order_id": "2875802",
      "email": "grahamflix@me.com",
      "vip": "Yes",
      "city": "View Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lanie Graham",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "PLEASE FOLLOW ALL STEPS CAREFULLY EVERY DELIVERY DAY: (1) Drop-Off Location (Very Important) Place the box behind the dragon pot, in the far right corner of the",
      "onfleet_excerpt": "06/22/2026 \u00b7 View Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478773",
      "order_id": "2875802",
      "email": "grahamflix@me.com",
      "vip": "Yes",
      "city": "View Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "MADISON SOBEL",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479051",
      "order_id": "2876098",
      "email": "madisonsobel@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Maria Bruno",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave by front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479453",
      "order_id": "2876510",
      "email": "maria.bruno.sf@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mashinka Firunts",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Glendale \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478498",
      "order_id": "2875503",
      "email": "mfirunts@gmail.com",
      "vip": "Yes",
      "city": "Glendale",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Melina Boswell",
      "severity": "high",
      "code": "prior_instructions_not_followed",
      "message": "Historic error (Instructions not followed) [2024-04-07] \u2014 driver Tre Other \u00b7 route Methodology LAW RH 6: \"Hello- I received a message that my box was delivered last night and I did not receive it Can you please check for me Thank you!\" Fix: Refunded the entire order since the box was delivered to the wrong address and t",
      "admin_excerpt": "Hello- I received a message that my box was delivered last night and I did not receive it Can you please check for me Thank you!",
      "onfleet_excerpt": "2024-04-07",
      "source": "audit_xlsx",
      "route": "Methodology LAW RH 6",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480281",
      "order_id": "2877405",
      "email": "melinaboswell@gmail.com",
      "vip": "Yes",
      "city": "Huntington Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michael Balsamo",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Do not leave outside apartment. Ring buzzer for 3140 and we\u2019ll let you in",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480258",
      "order_id": "2877375",
      "email": "michael.j.balsamo@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michael Sullivan",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Apt 208. (1) Use Google Maps as a guide. || (2) Enter the building and leave the box for Apt 208 at the lobby. || (3) If you CANNOT get in, leave the box outsid",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478846",
      "order_id": "2875880",
      "email": "michael.sullivan9011@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mike C Veracka",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Unit 1505. (1) Use Google Maps as a guide. || (2) There's a front desk that will buzz you up to Unit 1505. || (3) Once inside, go to Unit 1505. || (4) Leave the",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478578",
      "order_id": "2875589",
      "email": "halo6903@yahoo.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mike C Veracka",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Unit 1505. (1) Use Google Maps as a guide. || (2) There's a front desk that will buzz you up to Unit 1505. || (3) Once inside, go to Unit 1505. || (4) Leave the",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478578",
      "order_id": "2875589",
      "email": "halo6903@yahoo.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Neel Pasricha",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "Please pickup/drop-off package from front porch. Do not ring doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burlingame \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478681",
      "order_id": "2875700",
      "email": "neel.pasricha@gmail.com",
      "vip": "Yes",
      "city": "Burlingame",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Neel Pasricha",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Please pickup/drop-off package from front porch. Do not ring doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burlingame \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478681",
      "order_id": "2875700",
      "email": "neel.pasricha@gmail.com",
      "vip": "Yes",
      "city": "Burlingame",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Neel Pasricha",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "Please pickup/drop-off package from front porch. Do not ring doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burlingame \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478681",
      "order_id": "2875700",
      "email": "neel.pasricha@gmail.com",
      "vip": "Yes",
      "city": "Burlingame",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nicole Boisvert",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Please buzz in so we can let you inside = once inside please leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Encino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479133",
      "order_id": "2876186",
      "email": "nboisvert88@gmail.com",
      "vip": "No",
      "city": "Encino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Raquel Howard",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Unit 444. (1) Use Google Maps as a guide. || (2) Buzz 444 and the guest will buzz you in. || (3) Once inside, go to the 4th floor. || (4) Look for Unit 444 and ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478747",
      "order_id": "2875775",
      "email": "raquel.e.howard@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Raquel Howard",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Unit 444. (1) Use Google Maps as a guide. || (2) Buzz 444 and the guest will buzz you in. || (3) Once inside, go to the 4th floor. || (4) Look for Unit 444 and ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478747",
      "order_id": "2875775",
      "email": "raquel.e.howard@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rebecca Macarro",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Front door step delivery out of direct sunlight- doorbell doesn\u2019t work",
      "onfleet_excerpt": "06/22/2026 \u00b7 Temecula \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480367",
      "order_id": "2877495",
      "email": "rebeccamacarro@gmail.com",
      "vip": "No",
      "city": "Temecula",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rebecca Macarro",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Front door step delivery out of direct sunlight- doorbell doesn\u2019t work",
      "onfleet_excerpt": "06/22/2026 \u00b7 Temecula \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480367",
      "order_id": "2877495",
      "email": "rebeccamacarro@gmail.com",
      "vip": "No",
      "city": "Temecula",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rebecca Norris",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478628",
      "order_id": "2875640",
      "email": "50rebecca.norris@gmail.com",
      "vip": "Yes",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Riley Benton",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Tell the front gate that you have a delivery for Benton's, and they should allow you inside. || (3) Leave the box on the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Discovery Bay \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480263",
      "order_id": "2876042",
      "email": "riley29mckay@gmail.com",
      "vip": "No",
      "city": "Discovery Bay",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Riley Benton",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Tell the front gate that you have a delivery for Benton's, and they should allow you inside. || (3) Leave the box on the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Discovery Bay \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480263",
      "order_id": "2876042",
      "email": "riley29mckay@gmail.com",
      "vip": "No",
      "city": "Discovery Bay",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Riley Benton",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Tell the front gate that you have a delivery for Benton's, and they should allow you inside. || (3) Leave the box on the porch. IMPT: DO NOT RING the doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 Discovery Bay \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480263",
      "order_id": "2876042",
      "email": "riley29mckay@gmail.com",
      "vip": "No",
      "city": "Discovery Bay",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rish Gupta",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Apt 604. (1) Use Google Maps as a guide. || (2) Find 604 on the call box, and the guest will buzz you in. || (3) Once inside, take the elevator and go to Apt 60",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479728",
      "order_id": "2876797",
      "email": "for.rishabh@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rish Gupta",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 604. (1) Use Google Maps as a guide. || (2) Find 604 on the call box, and the guest will buzz you in. || (3) Once inside, take the elevator and go to Apt 60",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479728",
      "order_id": "2876797",
      "email": "for.rishabh@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Roberta Liao",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Please just leave on the porch. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Glendale \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478838",
      "order_id": "2875872",
      "email": "ladybug3114@yahoo.com",
      "vip": "Yes",
      "city": "Glendale",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruby James",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Apt 301. Buzz apt 301",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479483",
      "order_id": "2876541",
      "email": "rubyhjames@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruby James",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 301. Buzz apt 301",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479483",
      "order_id": "2876541",
      "email": "rubyhjames@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruthann Greenblat",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "(1) 1411 can be seen on the curb and beside my front door and has a small white mailbox // (2) Place the box on the front porch away from street view to avoid b",
      "onfleet_excerpt": "06/22/2026 \u00b7 Diamond Bar \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479104",
      "order_id": "2876156",
      "email": "ruthann@sleeveywonders.com",
      "vip": "Yes",
      "city": "Diamond Bar",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruthann Greenblat",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) 1411 can be seen on the curb and beside my front door and has a small white mailbox // (2) Place the box on the front porch away from street view to avoid b",
      "onfleet_excerpt": "06/22/2026 \u00b7 Diamond Bar \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479104",
      "order_id": "2876156",
      "email": "ruthann@sleeveywonders.com",
      "vip": "Yes",
      "city": "Diamond Bar",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruthann Greenblat",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "(1) 1411 can be seen on the curb and beside my front door and has a small white mailbox // (2) Place the box on the front porch away from street view to avoid being stolen and DO NOT RING THE DOORBELL",
      "onfleet_excerpt": "06/22/2026 \u00b7 Diamond Bar \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479104",
      "order_id": "2876156",
      "email": "ruthann@sleeveywonders.com",
      "vip": "Yes",
      "city": "Diamond Bar",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ryan Frick",
      "severity": "high",
      "code": "vip_thin",
      "message": "VIP with very short instructions",
      "admin_excerpt": "Leave at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palo Alto \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480145",
      "order_id": "2876281",
      "email": "ryanfrick@gmail.com",
      "vip": "Yes",
      "city": "Palo Alto",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ryan O'Donnell",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 1408. (1) Use Google Maps as a guide. || (2) Street No. is visible on front wall || (3) Enter through main lobby. If the guard won't allow you in, Dial 105 ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478291",
      "order_id": "2875285",
      "email": "ryanjodonnell@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Samantha Reinhardt",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Apt 107. (1) Use Google Maps as a guide. || (2) You'll see a '11445;' sign in front of the building. || (3) At the callbox, buzz 207, to be let in. || (4) Once ",
      "onfleet_excerpt": "06/22/2026 \u00b7 North Hollywood \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478516",
      "order_id": "2875523",
      "email": "samreinhardtt@gmail.com",
      "vip": "No",
      "city": "North Hollywood",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shauna Vartanian",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "Do not ring the doorbell. Leave the box in front of the gate. Deliver quietly because there is a dog",
      "onfleet_excerpt": "06/22/2026 \u00b7 Whittier \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480225",
      "order_id": "2877341",
      "email": "shaunak@mac.com",
      "vip": "No",
      "city": "Whittier",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shauna Vartanian",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Do not ring the doorbell. Leave the box in front of the gate. Deliver quietly because there is a dog",
      "onfleet_excerpt": "06/22/2026 \u00b7 Whittier \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480225",
      "order_id": "2877341",
      "email": "shaunak@mac.com",
      "vip": "No",
      "city": "Whittier",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shauna Vartanian",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "Do not ring the doorbell. Leave the box in front of the gate. Deliver quietly because there is a dog",
      "onfleet_excerpt": "06/22/2026 \u00b7 Whittier \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480225",
      "order_id": "2877341",
      "email": "shaunak@mac.com",
      "vip": "No",
      "city": "Whittier",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Stan Maciag",
      "severity": "high",
      "code": "prior_redelivery",
      "message": "Last error [2026-02-09] [#delivery-status]: Redelivery required \u2014 \"Redelivery tomorrowby BC\"",
      "admin_excerpt": "Redelivery tomorrowby BC",
      "onfleet_excerpt": "2026-02-09",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478563",
      "order_id": "2875573",
      "email": "stmaciag@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steeve Foussard",
      "severity": "high",
      "code": "prior_wrong_address",
      "message": "Historic error (Wrong address) [2024-02-21] \u2014 driver Darryl Holt \u00b7 route Methodology LAV DH 12: \"I hope all is well! My order says it was delivered last night but I don\u2019t have any package anywhere. Checked my neighbors too, and nothing\u2026 can you please advis\u2026\" Fix: credit issues",
      "admin_excerpt": "I hope all is well! My order says it was delivered last night but I don\u2019t have any package anywhere. Checked my neighbors too, and nothing\u2026 can you please advis\u2026",
      "onfleet_excerpt": "2024-02-21",
      "source": "audit_xlsx",
      "route": "Methodology LAV DH 12",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480249",
      "order_id": "2877363",
      "email": "steevefoussard@icloud.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steeve Foussard",
      "severity": "high",
      "code": "prior_wrong_address",
      "message": "Historic error (Wrong address) [2024-01-10] \u2014 driver Darryl Holt \u00b7 route Methodology LAV DH 12: \"I didn\u2019t get my box that supposedly arrived last night\u2026 did it not get delivered or sent to the wrong address? That\u2019s my neighbors front door, I just went and c\u2026\" Fix: Credited the entire order and flagged the assigned driver",
      "admin_excerpt": "I didn\u2019t get my box that supposedly arrived last night\u2026 did it not get delivered or sent to the wrong address? That\u2019s my neighbors front door, I just went and c\u2026",
      "onfleet_excerpt": "2024-01-10",
      "source": "audit_xlsx",
      "route": "Methodology LAV DH 12",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480249",
      "order_id": "2877363",
      "email": "steevefoussard@icloud.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steeve Foussard",
      "severity": "high",
      "code": "repeat_delivery_error",
      "message": "Repeat delivery error history (2 prior sheet errors on record)",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026",
      "source": "audit_xlsx",
      "route": "Methodology LAV DH 12",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480249",
      "order_id": "2877363",
      "email": "steevefoussard@icloud.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Stephanie Cheng",
      "severity": "high",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Foster City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480236",
      "order_id": "2877352",
      "email": "stephie.y.cheng@gmail.com",
      "vip": "Yes",
      "city": "Foster City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steve Yeager",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Apt 207. (1) Use Google Maps as a guide. || (2) Buzz Apt #207 to get in. || (3) Once inside, look for Apt 207 and leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479648",
      "order_id": "2876717",
      "email": "yeager.steve@me.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steve Yeager",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 207. (1) Use Google Maps as a guide. || (2) Buzz Apt #207 to get in. || (3) Once inside, look for Apt 207 and leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479648",
      "order_id": "2876717",
      "email": "yeager.steve@me.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tena Rubio",
      "severity": "high",
      "code": "prior_wrong_address",
      "message": "Historic error (Wrong address) [2024-02-11] \u2014 driver Edward Hernandez \u00b7 route Methodology LAV LT: \"It\u2019s not just inconvenient it\u2019s inconsistent. This happened last week. What\u2019s going on with our delivery service? Hi Gelo. I just received a message saying my f\u2026\" Fix: Issued $20 credit. VIP Guest is requesting for a phone call from management. Tag",
      "admin_excerpt": "It\u2019s not just inconvenient it\u2019s inconsistent. This happened last week. What\u2019s going on with our delivery service? Hi Gelo. I just received a message saying my f\u2026",
      "onfleet_excerpt": "2024-02-11",
      "source": "audit_xlsx",
      "route": "Methodology LAV LT",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478659",
      "order_id": "2875677",
      "email": "tenarubio@msn.com",
      "vip": "Yes",
      "city": "Pasadena",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Teri Tom",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Apt 507. (1) Use Google Maps as a guide. || (2) There's a doorman here. If he's not at the desk, call: (310) 475-8637 so they can buzz you in. || (3) If you nee",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480359",
      "order_id": "2876274",
      "email": "teritom@teritom.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Teri Tom",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 507. (1) Use Google Maps as a guide. || (2) There's a doorman here. If he's not at the desk, call: (310) 475-8637 so they can buzz you in. || (3) If you nee",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480359",
      "order_id": "2876274",
      "email": "teritom@teritom.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tomas Izo",
      "severity": "high",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478929",
      "order_id": "2875968",
      "email": "tomas.izo@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Walter Haas",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "Use Google Maps to locate the address || The house number is 2206. It is found at the top of the front door || Leave my box at the front door, which is secure b",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478768",
      "order_id": "2875797",
      "email": "walter@walterhaas.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Walter Haas",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Use Google Maps to locate the address || The house number is 2206. It is found at the top of the front door || Leave my box at the front door, which is secure b",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478768",
      "order_id": "2875797",
      "email": "walter@walterhaas.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Walter Haas",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "Use Google Maps to locate the address || The house number is 2206. It is found at the top of the front door || Leave my box at the front door, which is secure behind my front gate. If its past 10 pm p",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478768",
      "order_id": "2875797",
      "email": "walter@walterhaas.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Wes Kauble",
      "severity": "high",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Manhattan Beach \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479035",
      "order_id": "2876082",
      "email": "haikureviewyou@gmail.com",
      "vip": "Yes",
      "city": "Manhattan Beach",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "William RothackerJr",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "*** DO NOT RING THE DOORBELL - DROP THE PACKAGE QUIETLY *** (there's a sleeping baby in the house) // // (1) Look for house number 192-184 on N Crescent Dr, the",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480362",
      "order_id": "2877491",
      "email": "wrothacker@gmail.com",
      "vip": "Yes",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "William RothackerJr",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "*** DO NOT RING THE DOORBELL - DROP THE PACKAGE QUIETLY *** (there's a sleeping baby in the house) // // (1) Look for house number 192-184 on N Crescent Dr, the",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480362",
      "order_id": "2877491",
      "email": "wrothacker@gmail.com",
      "vip": "Yes",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "William RothackerJr",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "*** DO NOT RING THE DOORBELL - DROP THE PACKAGE QUIETLY *** (there's a sleeping baby in the house) // // (1) Look for house number 192-184 on N Crescent Dr, the house number is on the curb. // (2) Go ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480362",
      "order_id": "2877491",
      "email": "wrothacker@gmail.com",
      "vip": "Yes",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Xiomara Forbez",
      "severity": "high",
      "code": "morning_doorbell",
      "message": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "admin_excerpt": "Apt 101. Ring #101, when buzzed in, go up the stairs, turn right and leave in front of door please. DO NOT LEAVE OUTSIDE. Approved to ring even during overnight",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479203",
      "order_id": "2876260",
      "email": "xforbez@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Xiomara Forbez",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "admin_excerpt": "Apt 101. Ring #101, when buzzed in, go up the stairs, turn right and leave in front of door please. DO NOT LEAVE OUTSIDE. Approved to ring even during overnight",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479203",
      "order_id": "2876260",
      "email": "xforbez@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Zeien Cheung",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "Please text and ring doorbell when leaving delivery at the door - top right button. Thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480152",
      "order_id": "2877249",
      "email": "cheungzeien@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Zev Foreman",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) DO NOT ring the doorbell. || (3) Leave the box outside the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479597",
      "order_id": "2876666",
      "email": "zforeman@gmail.com",
      "vip": "No",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Zev Foreman",
      "severity": "high",
      "code": "missing_contactless_alt",
      "message": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) DO NOT ring the doorbell. || (3) Leave the box outside the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479597",
      "order_id": "2876666",
      "email": "zforeman@gmail.com",
      "vip": "No",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Zev Foreman",
      "severity": "high",
      "code": "conflict_ring",
      "message": "Conflicting ring / do-not-ring in same instructions",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) DO NOT ring the doorbell. || (3) Leave the box outside the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479597",
      "order_id": "2876666",
      "email": "zforeman@gmail.com",
      "vip": "No",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "A Jacobs",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lagrange \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480380",
      "order_id": "2877506",
      "email": "jacobs.aej@gmail.com",
      "vip": "No",
      "city": "Lagrange",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "ALEXANDRA Hiller",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lutz \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479676",
      "order_id": "2876745",
      "email": "alliehiller01@gmail.com",
      "vip": "No",
      "city": "Lutz",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Abigail Wolitzer",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mount Pleasant \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480390",
      "order_id": "2877516",
      "email": "abbywolitzer@yahoo.com",
      "vip": "No",
      "city": "Mount Pleasant",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Abirami Kumaresan",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Unit A. Come through wooden door to left of building and Unit is first door through gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478431",
      "order_id": "2875435",
      "email": "abi.kumaresan@gmail.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Adam Barna",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated Instructions: || (1) Google maps is accurate || (2) Leave box near/beside the front door. Do not leave box away from the door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Redwood City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479343",
      "order_id": "2876400",
      "email": "adamba@gmail.com",
      "vip": "Yes",
      "city": "Redwood City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Adam Bodony",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Westfield \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479866",
      "order_id": "2876935",
      "email": "abodony@gmail.com",
      "vip": "No",
      "city": "Westfield",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Addi Gaash",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 307. Call box code is my last name \u201cGaash\u201d and I\u2019ll buzz you in. Please leave box in front of my apt door #307. DO NOT LEAVE IN MAILROOM",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478757",
      "order_id": "2875786",
      "email": "ohmygaash@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Addi Gaash",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 307. Call box code is my last name \u201cGaash\u201d and I\u2019ll buzz you in. Please leave box in front of my apt door #307. DO NOT LEAVE IN MAILROOM",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478757",
      "order_id": "2875786",
      "email": "ohmygaash@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Adrian van Beuningen",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cedar Grove \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479966",
      "order_id": "2877035",
      "email": "adrianvb@me.com",
      "vip": "No",
      "city": "Cedar Grove",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Agathe Panaretos",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "We are all the way at the top of the stairs, last house on the right",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478602",
      "order_id": "2875614",
      "email": "agathe.panaretos@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Aidan Abdulali",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Lbby 5, Ste 1800. Enter the complex through the open gates on 3rd or 4th Street, or from any of the lobbies along Berry Street. Enter Lobby 5, and deliver to th",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478900",
      "order_id": "2875938",
      "email": "aidan@latch.bio",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Aimee Mcmillin",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Dunnellon \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479785",
      "order_id": "2876854",
      "email": "nietoa414@gmail.com",
      "vip": "No",
      "city": "Dunnellon",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ainslee Withey",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 303. (1) Use Google Maps as a guide. || (2) buzz #303 and I will let you in (3) Go to the 3rd floor and look for Apt #303. || (4) Leave the box at the front",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480114",
      "order_id": "2877199",
      "email": "ainsleewitheyb@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alana Bellucci",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Boulder \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479931",
      "order_id": "2877000",
      "email": "fastalana@gmail.com",
      "vip": "No",
      "city": "Boulder",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Aleksandra Rybka",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Call the callbox. If you don't hear a buzzing sound in 15-20 sec, push the gate forward. Please leave the box on the doorstep and firmly close the gate when you",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479409",
      "order_id": "2876463",
      "email": "aleksandra.rybka@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Aleksandra Rybka",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Call the callbox. If you don't hear a buzzing sound in 15-20 sec, push the gate forward. Please leave the box on the doorstep and firmly close the gate when you",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479409",
      "order_id": "2876463",
      "email": "aleksandra.rybka@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alex Robinson Downey",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Outside front door Will come thru gate on Santa Rosa and San Joaquin They will open second gate\u2014sharp left\u2014",
      "onfleet_excerpt": "06/22/2026 \u00b7 Newport Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479346",
      "order_id": "2876403",
      "email": "alex@babyrockett.com",
      "vip": "No",
      "city": "Newport Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alex Robinson Downey",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Outside front door Will come thru gate on Santa Rosa and San Joaquin They will open second gate\u2014sharp left\u2014",
      "onfleet_excerpt": "06/22/2026 \u00b7 Newport Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479346",
      "order_id": "2876403",
      "email": "alex@babyrockett.com",
      "vip": "No",
      "city": "Newport Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alex Weaver",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Versailles \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479566",
      "order_id": "2876635",
      "email": "alexjweaver@gmail.com",
      "vip": "No",
      "city": "Versailles",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alexander Marsceill",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oregon \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479732",
      "order_id": "2876801",
      "email": "alex.marsceill@gmail.com",
      "vip": "No",
      "city": "Oregon",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alexandra Keefe",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please leave box on left or right side of porch out of view from sidewalk. Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Orange \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478632",
      "order_id": "2875645",
      "email": "akappsorders@gmail.com",
      "vip": "No",
      "city": "Orange",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alexandra Keefe",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave box on left or right side of porch out of view from sidewalk. Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Orange \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478632",
      "order_id": "2875645",
      "email": "akappsorders@gmail.com",
      "vip": "No",
      "city": "Orange",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ali Stone",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave box at front door. (And please close gate when leaving.) Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Kentfield \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478640",
      "order_id": "2875653",
      "email": "ali_stone@mac.com",
      "vip": "Yes",
      "city": "Kentfield",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alice Holst",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Indianapolis \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479868",
      "order_id": "2876937",
      "email": "aliceholst@gmail.com",
      "vip": "No",
      "city": "Indianapolis",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alice Smith",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please ensure that your ID (Driver's License) is presented at the community gate. Leave the box on the front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Porter Ranch \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478451",
      "order_id": "2875455",
      "email": "alicelchen@gmail.com",
      "vip": "Yes",
      "city": "Porter Ranch",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alice Smith",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please ensure that your ID (Driver's License) is presented at the community gate. Leave the box on the front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Porter Ranch \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478451",
      "order_id": "2875455",
      "email": "alicelchen@gmail.com",
      "vip": "Yes",
      "city": "Porter Ranch",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alice Smith",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-02-23] [#delivery-status]: Failed delivery \u2014 \"If this is not a cancelation, list action items for this issue in the thread.\"",
      "admin_excerpt": "If this is not a cancelation, list action items for this issue in the thread.",
      "onfleet_excerpt": "2026-02-23",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478451",
      "order_id": "2875455",
      "email": "alicelchen@gmail.com",
      "vip": "Yes",
      "city": "Porter Ranch",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alison Marie Langton",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479364",
      "order_id": "2876420",
      "email": "alimarie123@comcast.net",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Allison Carter",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Norman \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479754",
      "order_id": "2876823",
      "email": "allisonwcarter@gmail.com",
      "vip": "No",
      "city": "Norman",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alma Araneta-Garcia",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Anywhere inside our screen door either on the bench or floor. Screen door a bit tricky since it feels 'stuck' when you pull it. If that does not work, then leav",
      "onfleet_excerpt": "06/22/2026 \u00b7 Daly City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479536",
      "order_id": "2876604",
      "email": "aranetaa@aol.com",
      "vip": "No",
      "city": "Daly City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Alma Araneta-Garcia",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Anywhere inside our screen door either on the bench or floor. Screen door a bit tricky since it feels 'stuck' when you pull it. If that does not work, then leav",
      "onfleet_excerpt": "06/22/2026 \u00b7 Daly City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479536",
      "order_id": "2876604",
      "email": "aranetaa@aol.com",
      "vip": "No",
      "city": "Daly City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amalia Kozloff",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479761",
      "order_id": "2876830",
      "email": "amaliak73@gmail.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amanda Stevens",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2) Leave box on porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Davis \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479153",
      "order_id": "2876206",
      "email": "stevens.amandar@gmail.com",
      "vip": "No",
      "city": "Davis",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amanda Stevens",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-04-20] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Amanda Stevens *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the ta\u2026\"",
      "admin_excerpt": "FAILED DELIVERY: *Affected Guest:* Amanda Stevens *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the ta\u2026",
      "onfleet_excerpt": "2026-04-20",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479153",
      "order_id": "2876206",
      "email": "stevens.amandar@gmail.com",
      "vip": "No",
      "city": "Davis",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amanda wildstein",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please do not leave right in front of gate if closed. Ring intercom and will open for you",
      "onfleet_excerpt": "06/22/2026 \u00b7 Atlanta \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479814",
      "order_id": "2876883",
      "email": "arboyd99@gmail.com",
      "vip": "No",
      "city": "Atlanta",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amanda wildstein",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please do not leave right in front of gate if closed. Ring intercom and will open for you",
      "onfleet_excerpt": "06/22/2026 \u00b7 Atlanta \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479814",
      "order_id": "2876883",
      "email": "arboyd99@gmail.com",
      "vip": "No",
      "city": "Atlanta",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amber Franz",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479973",
      "order_id": "2877042",
      "email": "amber.franz@gmail.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amber Freda",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 East Elmhurst \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479733",
      "order_id": "2876802",
      "email": "amberfreda@gmail.com",
      "vip": "No",
      "city": "East Elmhurst",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amber Harrod",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Gulf Shores \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479918",
      "order_id": "2876987",
      "email": "920sham@gmail.com",
      "vip": "No",
      "city": "Gulf Shores",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amy Anton",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) Street number \u201c561\u201d is on curb. || (3)Leave box on top of the stairs by the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479204",
      "order_id": "2876261",
      "email": "amysanton@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amy Fu",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Las Vegas \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479817",
      "order_id": "2876886",
      "email": "amyfuusc@gmail.com",
      "vip": "No",
      "city": "Las Vegas",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amy Kiesewetter",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-11] [#delivery-status]: Failed delivery \u2014 \"Failed and cloned the task to reoptimize the route.\"",
      "admin_excerpt": "Failed and cloned the task to reoptimize the route.",
      "onfleet_excerpt": "2026-05-11",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479677",
      "order_id": "2876746",
      "email": "amy@adkheritagelaw.com",
      "vip": "No",
      "city": "Santa Paula",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amy Kiesewetter",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Prior feedback [2026-04-28] [#delivery-status]: Failed delivery \u2014 \"Was not able to retrieve the box from the previous customer\"",
      "admin_excerpt": "Was not able to retrieve the box from the previous customer",
      "onfleet_excerpt": "2026-04-28",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479677",
      "order_id": "2876746",
      "email": "amy@adkheritagelaw.com",
      "vip": "No",
      "city": "Santa Paula",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amy Kiesewetter",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Prior feedback [2026-04-27] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Amy Kiesewetter *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Route adjust\u2026\"",
      "admin_excerpt": "FAILED DELIVERY: *Affected Guest:* Amy Kiesewetter *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Route adjust\u2026",
      "onfleet_excerpt": "2026-04-27",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479677",
      "order_id": "2876746",
      "email": "amy@adkheritagelaw.com",
      "vip": "No",
      "city": "Santa Paula",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amy Salloum",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Atlanta \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479846",
      "order_id": "2876915",
      "email": "amysalloum@gmail.com",
      "vip": "No",
      "city": "Atlanta",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Amy Weinberg",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2) The house is on the corner of Glen Alpine and Sotelo. The stairs are on your right after you turn onto Sotelo. || (3) Please",
      "onfleet_excerpt": "06/22/2026 \u00b7 Piedmont \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479310",
      "order_id": "2876366",
      "email": "arweinberg@yahoo.com",
      "vip": "No",
      "city": "Piedmont",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ana Cash",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Nashville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479896",
      "order_id": "2876965",
      "email": "anacris6285@gmail.com",
      "vip": "No",
      "city": "Nashville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anant Vinjamoori",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Denver \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479699",
      "order_id": "2876768",
      "email": "avinjamoori+1@gmail.com",
      "vip": "No",
      "city": "Denver",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Andrea Alabastro",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 604. Use Google maps to navigate to the address. || Dial ##405 at the call box. || Enter and use the elevator to drop the box at 604 (6th floor)",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479181",
      "order_id": "2876234",
      "email": "bastrocity@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Andrea Alabastro",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 604. Use Google maps to navigate to the address. || Dial ##405 at the call box. || Enter and use the elevator to drop the box at 604 (6th floor)",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479181",
      "order_id": "2876234",
      "email": "bastrocity@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Andrea Norred",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) Leave at the brown and wooden front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Cruz \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478297",
      "order_id": "2875291",
      "email": "andrea_norred@yahoo.com",
      "vip": "Yes",
      "city": "Santa Cruz",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Andrea Palladino",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Dallas \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479914",
      "order_id": "2876983",
      "email": "yinzuac@yahoo.com",
      "vip": "No",
      "city": "Dallas",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Andrea Russinovich",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Medina \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479572",
      "order_id": "2876641",
      "email": "andrearussinovich@gmail.com",
      "vip": "No",
      "city": "Medina",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Andrea Tong",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) You should see a sign saying Livingston Terrace || (3) The first townhouse on the left in private street. Leave",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Bruno \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478654",
      "order_id": "2875670",
      "email": "akwan726@gmail.com",
      "vip": "Yes",
      "city": "San Bruno",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Andrew Archer",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Grand Rapids \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480006",
      "order_id": "2877075",
      "email": "archeranmsu@gmail.com",
      "vip": "No",
      "city": "Grand Rapids",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Angad Sood",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please come inside the gate (no code) and leave outside the door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palo Alto \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478485",
      "order_id": "2875490",
      "email": "angadsood5@gmail.com",
      "vip": "No",
      "city": "Palo Alto",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Angela Garvin",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Give the gate attendant my name and address --- Angela Garvin 31 Strand Beach Dr, Dana Point, CA 92629 and say you are with \"Methodology Delivery.\" They wil",
      "onfleet_excerpt": "06/22/2026 \u00b7 Dana Point \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479802",
      "order_id": "2876871",
      "email": "asgarvin@me.com",
      "vip": "Yes",
      "city": "Dana Point",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Angela Huinker",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Venetia \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479857",
      "order_id": "2876926",
      "email": "angela@llyfeventures.com",
      "vip": "No",
      "city": "Venetia",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anita Daswani",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave food at the door. Please text after leaving food: 914-714-9588",
      "onfleet_excerpt": "06/22/2026 \u00b7 Orinda \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479524",
      "order_id": "2876591",
      "email": "anita.kesavan@gmail.com",
      "vip": "No",
      "city": "Orinda",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anjelica Young",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Spc 13. When you enter the Trailer park you turn right on the second street (from right to left), you go straight and is the second to last house on the right)",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480316",
      "order_id": "2877439",
      "email": "anjelicayounganzaldo@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anjelica Young",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Spc 13. When you enter the Trailer park you turn right on the second street (from right to left), you go straight and is the second to last house on the right)",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480316",
      "order_id": "2877439",
      "email": "anjelicayounganzaldo@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anna Dev",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 New York \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479946",
      "order_id": "2877015",
      "email": "4annadev4@gmail.com",
      "vip": "No",
      "city": "New York",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anna Furr",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 104. (1) Use Google Maps as a guide. || (2) You'll see '4610' and Resident Parking' signs in front of the building. See photo: https://prnt.sc/Ihk9UmuIfGvX",
      "onfleet_excerpt": "06/22/2026 \u00b7 Emeryville \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478470",
      "order_id": "2875474",
      "email": "annacheprova@gmail.com",
      "vip": "No",
      "city": "Emeryville",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anna Krank",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "# 2709, Apt 201. (1) Use Google Maps as a guide. || (2) Go to the 'Stanford' building. Intercom: \u21162709. || (3) Use the gate code: #2709, to enter. || (4) Once i",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479920",
      "order_id": "2876989",
      "email": "fraukrank@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anne Kerr",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps, it will guide you to the address. //(2) Leave inside the gate. If not home, please place box under the stairs out of sight. Thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478737",
      "order_id": "2875763",
      "email": "annetkerr@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Annie Hennessy",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Buzz to Apt 1908, and the guest will let you in. || (3) Once inside, leave the box at the front door. Note: The apt is on",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479191",
      "order_id": "2876246",
      "email": "annehennessy99@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Anton Lunov",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Our house number 930 is posted on a fence. The door is at the end of the driveway from the street (in the carport). No gates or locks",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palo Alto \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478396",
      "order_id": "2875399",
      "email": "a.a.lunyov@gmail.com",
      "vip": "Yes",
      "city": "Palo Alto",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Apoorva Ramaswamy",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Columbus \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479782",
      "order_id": "2876851",
      "email": "apoorvis@gmail.com",
      "vip": "No",
      "city": "Columbus",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ariel Shibilski",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Middleton \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479976",
      "order_id": "2877045",
      "email": "arielshibilski@gmail.com",
      "vip": "No",
      "city": "Middleton",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Arman Sharif",
      "severity": "medium",
      "code": "fridge_required",
      "message": "Must place food inside refrigerator \u2014 high-touch stop",
      "admin_excerpt": "Apt 401. (1) Use Google Maps to locate the building || (2) The building's name is Park Wellington || (3) Please have front desk check to see if EITHER ARMAN or ",
      "onfleet_excerpt": "06/22/2026 \u00b7 West Hollywood \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479396",
      "order_id": "2876094",
      "email": "armansharif123@gmail.com",
      "vip": "Yes",
      "city": "West Hollywood",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ashley Campbell",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Dallas \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479832",
      "order_id": "2876901",
      "email": "awilliams864@gmail.com",
      "vip": "No",
      "city": "Dallas",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ashley Co",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 6. Entrance on Huntington Drive. Code 437. Apartment located past pool to the right, bottom floor",
      "onfleet_excerpt": "06/22/2026 \u00b7 Arcadia \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480161",
      "order_id": "2877267",
      "email": "milkyxsoft@gmail.com",
      "vip": "No",
      "city": "Arcadia",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ashley Meinert",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Truckee \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479543",
      "order_id": "2876613",
      "email": "ashley.russo@nm.com",
      "vip": "No",
      "city": "Truckee",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ashley Pirozzi",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Google Maps as guide // House number plate is displayed at front and marked on the curb // Gate will be unlocked // Leave the box on the front porch // See ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479140",
      "order_id": "2876193",
      "email": "ashleypirozzi@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ashley Wake",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Denver \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480109",
      "order_id": "2877194",
      "email": "hello@ashleywake.com",
      "vip": "No",
      "city": "Denver",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ashley Xie",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "please let the box on the front door porch, thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Menlo Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478949",
      "order_id": "2875988",
      "email": "qqcici@gmail.com",
      "vip": "No",
      "city": "Menlo Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ashly Sims",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Knoxville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479584",
      "order_id": "2876653",
      "email": "ashlysimsyoga3@gmail.com",
      "vip": "No",
      "city": "Knoxville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Attlee Harrell",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You'll see a '136' sign in front of the house. See photo: https://prnt.sc/_Es1WV5sNd4j || (3) Leave the box at the front ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Discovery Bay \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479395",
      "order_id": "2875329",
      "email": "attleeharrell@me.com",
      "vip": "Yes",
      "city": "Discovery Bay",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Aubrey Marrazzo",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Hickory \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480088",
      "order_id": "2877173",
      "email": "aubreymarrazzo@gmail.com",
      "vip": "No",
      "city": "Hickory",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Auston McReynolds",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please put box into insulated bag near door and zip to keep contents cool. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sacramento \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478522",
      "order_id": "2875529",
      "email": "auston@gmail.com",
      "vip": "Yes",
      "city": "Sacramento",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Auston McReynolds",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please put box into insulated bag near door and zip to keep contents cool. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sacramento \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478522",
      "order_id": "2875529",
      "email": "auston@gmail.com",
      "vip": "Yes",
      "city": "Sacramento",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Avery Firmin",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Slaughter \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480385",
      "order_id": "2877511",
      "email": "averymligon@gmail.com",
      "vip": "No",
      "city": "Slaughter",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Barbara Bibb",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Myrtle Beach \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479884",
      "order_id": "2876953",
      "email": "barbaragbibb@gmail.com",
      "vip": "No",
      "city": "Myrtle Beach",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Becky Ellis",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Bluffton \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480093",
      "order_id": "2877178",
      "email": "beckyje@outlook.com",
      "vip": "No",
      "city": "Bluffton",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ben Merris",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Old Lyme \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479954",
      "order_id": "2877023",
      "email": "benjamin_merris@hotmail.com",
      "vip": "No",
      "city": "Old Lyme",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Benjamin McCloskey",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use google maps to locate the address. You're in the correct location if you see house number 70 on the gray front door. // The box has to be tucked off to the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479499",
      "order_id": "2876556",
      "email": "bpmccloskey@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Benton Winkelman",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House No \u201c1510\u201d is located on the white sign to the left of the front door || (3) Leave box by the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479880",
      "order_id": "2876949",
      "email": "winkelbone80@gmail.com",
      "vip": "No",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Berenika Walbroehl",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Miami Beach \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479777",
      "order_id": "2876846",
      "email": "305lakeview@gmail.com",
      "vip": "No",
      "city": "Miami Beach",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bernadyne Thelemaque",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Unit 645. Call me at 5612811209 at ANYTIME. Please call and not leave the box anywhere without me knowing first. Call \u201cChandyce Adden\u201d in the call box to get bu",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480286",
      "order_id": "2876316",
      "email": "tbernadyne@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bernadyne Thelemaque",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 645. Call me at 5612811209 at ANYTIME. Please call and not leave the box anywhere without me knowing first. Call \u201cChandyce Adden\u201d in the call box to get bu",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480286",
      "order_id": "2876316",
      "email": "tbernadyne@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bill Lasarow",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Google maps is accurate (1) House #231 shows in the mailbox on sidewalk (2) Go through the parking space on the right of the mailbox (3) Leave box on the front ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Thousand Oaks \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479288",
      "order_id": "2876345",
      "email": "billl@visualartsource.com",
      "vip": "Yes",
      "city": "Thousand Oaks",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bill Lloyd",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Place the box in front of the French Doors (next to garage). Do not place at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mountain View \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480087",
      "order_id": "2877172",
      "email": "blloyd@gmail.com",
      "vip": "No",
      "city": "Mountain View",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bob Bennett",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Last error [2026-04-30] [#delivery-status]: Delivery complaint \u2014 \"Elaborate on old and new delivery instructions to close the loop. Your action and proposed solution are incomplete\"",
      "admin_excerpt": "Elaborate on old and new delivery instructions to close the loop. Your action and proposed solution are incomplete",
      "onfleet_excerpt": "2026-04-30",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479575",
      "order_id": "2876644",
      "email": "bob.bennett.bb@gmail.com",
      "vip": "No",
      "city": "New York",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bob Bennett",
      "severity": "medium",
      "code": "prior_wrong_address",
      "message": "Prior feedback [2026-04-20] [#delivery-status]: Wrong address delivery \u2014 \"wrong address entered in ShipStation, but one-time address request in the del changes sheet was approved \u00b7 Ops: add'l context: wrong address entered in ShipStation, but one-time address request in the del changes\u2026\"",
      "admin_excerpt": "wrong address entered in ShipStation, but one-time address request in the del changes sheet was approved \u00b7 Ops: add'l context: wrong address entered in ShipStation, but one-time address request in the del changes\u2026",
      "onfleet_excerpt": "2026-04-20",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479575",
      "order_id": "2876644",
      "email": "bob.bennett.bb@gmail.com",
      "vip": "No",
      "city": "New York",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bob Kramer",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Arlington \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479718",
      "order_id": "2876787",
      "email": "remarkbob@gmail.com",
      "vip": "No",
      "city": "Arlington",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bobbie Willgress",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Woodinville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479893",
      "order_id": "2876962",
      "email": "somethingbobbie@gmail.com",
      "vip": "No",
      "city": "Woodinville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brandon Hawkins",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Draper \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479943",
      "order_id": "2877012",
      "email": "brandon.hawkins86@gmail.com",
      "vip": "No",
      "city": "Draper",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brandyn Chapman",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Roswell \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479652",
      "order_id": "2876721",
      "email": "bpc@phxholdings.com",
      "vip": "No",
      "city": "Roswell",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brayden Levangie",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Unit 606. Please enter in the main entrance for modera rincon hill. Main entrance is near the intersection of 1st St and harrison st, right near insomnia cookie",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479356",
      "order_id": "2876413",
      "email": "braydenlevangie@icloud.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brent Goldman",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Upstairs. The door on the left. IMPT: Keep the box hidden all the way to the left behind the wall",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479377",
      "order_id": "2876432",
      "email": "methodology@brentgoldman.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brent Goldman",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Upstairs. The door on the left. IMPT: Keep the box hidden all the way to the left behind the wall",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479377",
      "order_id": "2876432",
      "email": "methodology@brentgoldman.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brent Verwey",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "If gate is closed code is 2525# drive up the driveway and leave at front door please",
      "onfleet_excerpt": "06/22/2026 \u00b7 Malibu \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479644",
      "order_id": "2876713",
      "email": "brent0087@gmail.com",
      "vip": "No",
      "city": "Malibu",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brent Verwey",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "If gate is closed code is 2525# drive up the driveway and leave at front door please",
      "onfleet_excerpt": "06/22/2026 \u00b7 Malibu \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479644",
      "order_id": "2876713",
      "email": "brent0087@gmail.com",
      "vip": "No",
      "city": "Malibu",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brett Pugliese",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "DO NOT leave it outside the gate or on the sidewalk! It will be stolen // // (1) 737 can be seen beside our gate // (2) Carefully drop the box OVER the concrete",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479412",
      "order_id": "2876466",
      "email": "brettpugliese@gmail.com",
      "vip": "Yes",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bridget Singh",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Redmond \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479671",
      "order_id": "2876740",
      "email": "bridgetsinghdds@gmail.com",
      "vip": "No",
      "city": "Redmond",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brittany Booth",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Goggle maps to locate the address.//House is on 182 Bartlett St. You can get into the gate, it\u2019s not locked. Just reach hand through to inside and turn the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478245",
      "order_id": "2875236",
      "email": "bbooth072@aol.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brittany Larsen",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 ERROR \u00b7 ?",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "",
      "order_id": "2877063",
      "email": "brittanylarsen73@gmail.com",
      "vip": "No",
      "city": "ERROR",
      "window": "",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brittany Santana",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Parkville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479586",
      "order_id": "2876655",
      "email": "slgsantana41@proton.me",
      "vip": "No",
      "city": "Parkville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brittany Whitman",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Updated night instructions: 8253 can be seen on the curb. Please use Ring at the gate. If there's no answer, call and text me 602-692-8724. DO NOT throw the",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478762",
      "order_id": "2875791",
      "email": "brittanymwhitman@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Brittany stewart",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 ERROR \u00b7 ?",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "",
      "order_id": "2876856",
      "email": "allheartsvet@gmail.com",
      "vip": "No",
      "city": "ERROR",
      "window": "",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bryan Intihar",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave food at front door of the house. Thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479043",
      "order_id": "2876090",
      "email": "bryanintihar@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Bryant Sparkman",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) Please place the box at the front entry of the home",
      "onfleet_excerpt": "06/22/2026 \u00b7 Larkspur \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478601",
      "order_id": "2875613",
      "email": "bsparkman@centuryurban.com",
      "vip": "No",
      "city": "Larkspur",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Caitlin Minges",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cayucos \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479711",
      "order_id": "2876780",
      "email": "info@wildasheck.com",
      "vip": "No",
      "city": "Cayucos",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Caitlin Ryan",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Hilton Head Island \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480010",
      "order_id": "2877079",
      "email": "cait.n.ryan@gmail.com",
      "vip": "No",
      "city": "Hilton Head Island",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Caitlyn Fagan",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Morrison \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479900",
      "order_id": "2876969",
      "email": "caitlynfagan1@gmail.com",
      "vip": "No",
      "city": "Morrison",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Calissa Tingler",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lexington \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479889",
      "order_id": "2876958",
      "email": "carelli.calissa@gmail.com",
      "vip": "No",
      "city": "Lexington",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cami Riley",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Fayetteville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479645",
      "order_id": "2876714",
      "email": "cami@ctnemail.com",
      "vip": "No",
      "city": "Fayetteville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Camryn Hanna",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave boxes behind the font gate NOT blocking the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 La Jolla \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479403",
      "order_id": "2876458",
      "email": "camryn@gildedarrow.com",
      "vip": "Yes",
      "city": "La Jolla",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Candace Martin",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You'll see a '650' sign in front of the building. See photo: https://prnt.sc/4N0xlGbzUjON. || (3) Please ring to be buzze",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478727",
      "order_id": "2875752",
      "email": "candacejewel@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Candice Adams",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Wantagh \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480084",
      "order_id": "2877169",
      "email": "cladams904@gmail.com",
      "vip": "No",
      "city": "Wantagh",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Candice Camp",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-06-08] [#delivery-status]: Failed delivery \u2014 \"Cloned the task and the driver will reattempt delivery.\"",
      "admin_excerpt": "Cloned the task and the driver will reattempt delivery.",
      "onfleet_excerpt": "2026-06-08",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478421",
      "order_id": "2875425",
      "email": "candicecampfiery@gmail.com",
      "vip": "No",
      "city": "Alameda",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Candy Ez",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "gate code is #4110. please try to deliver before 0500",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sacramento \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479365",
      "order_id": "2876421",
      "email": "ezimora.candy@gmail.com",
      "vip": "No",
      "city": "Sacramento",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Candy Ez",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Last error [2026-05-11] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Candy Ez_ -- Non-VIP https://app.gomethodology.com/admin/users/240035 *Signed up on:* 07/14/2020 *AOV:* $160.81 | *LTV:* $3,698.62 ==========\u2026\"",
      "admin_excerpt": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Candy Ez_ -- Non-VIP https://app.gomethodology.com/admin/users/240035 *Signed up on:* 07/14/2020 *AOV:* $160.81 | *LTV:* $3,698.62 ==========\u2026",
      "onfleet_excerpt": "2026-05-11",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479365",
      "order_id": "2876421",
      "email": "ezimora.candy@gmail.com",
      "vip": "No",
      "city": "Sacramento",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cara Hoepner",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 207. (1) Please come to the North Lot Gate (there is a sign on the gate that states North Lot) at 1250 Long Beach Ave, and call 626-757-4875. // (2) Do NOT ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480227",
      "order_id": "2877342",
      "email": "cthoepner@pobox.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cara Hoepner",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-04] [#delivery-status]: Failed delivery \u2014 \"Cloned the task and moved it to the last stop.\"",
      "admin_excerpt": "Cloned the task and moved it to the last stop.",
      "onfleet_excerpt": "2026-05-04",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480227",
      "order_id": "2877342",
      "email": "cthoepner@pobox.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Carla Skeuse",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 ERROR \u00b7 ?",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "",
      "order_id": "2876853",
      "email": "carlaskeuse@gmail.com",
      "vip": "No",
      "city": "ERROR",
      "window": "",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Carla Smith",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Victor \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480403",
      "order_id": "2877529",
      "email": "carlasmithxc@gmail.com",
      "vip": "No",
      "city": "Victor",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Carol McCullough",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Nashville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479915",
      "order_id": "2876984",
      "email": "chmccullough12@gmail.com",
      "vip": "No",
      "city": "Nashville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Caroline Goese",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave past gate at large front door straight forward",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478436",
      "order_id": "2875440",
      "email": "calliegoese@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Caroline McCallum",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please deliver the box by the front door. And text me when it arrives! 319-270-5713 Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480130",
      "order_id": "2876283",
      "email": "carolinemccallum1@gmail.com",
      "vip": "Yes",
      "city": "Santa Monica",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Caroline McCallum",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please deliver the box by the front door. And text me when it arrives! 319-270-5713 Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480130",
      "order_id": "2876283",
      "email": "carolinemccallum1@gmail.com",
      "vip": "Yes",
      "city": "Santa Monica",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Caroline McCallum",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-03-30] [#delivery-status]: Failed delivery \u2014 \"No box at the hub for this stop \u00b7 Ops: This is a canceled order. @U08407B2BDK Please make sure that all post\u2013cutoff cancellation requests (\u2026\"",
      "admin_excerpt": "No box at the hub for this stop \u00b7 Ops: This is a canceled order. @U08407B2BDK Please make sure that all post\u2013cutoff cancellation requests (\u2026",
      "onfleet_excerpt": "2026-03-30",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480130",
      "order_id": "2876283",
      "email": "carolinemccallum1@gmail.com",
      "vip": "Yes",
      "city": "Santa Monica",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cassie Lazar",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478319",
      "order_id": "2875316",
      "email": "mrscassielazar@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Catherine Amparano",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "DO NOT BUZZ AFTER 7 PM (1) delivery by the SIDE gate which is to the left of the main gate up a few small stairs// (2) Open the side gate with the latch and put",
      "onfleet_excerpt": "06/22/2026 \u00b7 Novato \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479468",
      "order_id": "2876527",
      "email": "kasiawin12@gmail.com",
      "vip": "No",
      "city": "Novato",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Catherine Stewart",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Upon arrival at the location, please ring the doorbell to notify the guest",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478307",
      "order_id": "2875302",
      "email": "catherine.stewart@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Catriona Purfield",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Chevy Chase \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480036",
      "order_id": "2877105",
      "email": "cmpurfield@icloud.com",
      "vip": "No",
      "city": "Chevy Chase",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Celia Canez",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479525",
      "order_id": "2876592",
      "email": "cececanez@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Chadd Evans",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Alpharetta \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479670",
      "order_id": "2876739",
      "email": "cevans@overlaycapital.com",
      "vip": "No",
      "city": "Alpharetta",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Chandni Patel Patel",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Dublin \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480070",
      "order_id": "2877155",
      "email": "chandnipatel10@yahoo.com",
      "vip": "No",
      "city": "Dublin",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Charles Huff",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Las Vegas \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479768",
      "order_id": "2876837",
      "email": "chuff700@yahoo.com",
      "vip": "No",
      "city": "Las Vegas",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Charlotte Belliard",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "if gate is closed the number is 2525# Please leave at front door or the door by the French gate. ***dogs might bark, but they are inside",
      "onfleet_excerpt": "06/22/2026 \u00b7 Malibu \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479743",
      "order_id": "2876812",
      "email": "belliard.charlotte@gmail.com",
      "vip": "No",
      "city": "Malibu",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Charlotte Belliard",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "if gate is closed the number is 2525# Please leave at front door or the door by the French gate. ***dogs might bark, but they are inside",
      "onfleet_excerpt": "06/22/2026 \u00b7 Malibu \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479743",
      "order_id": "2876812",
      "email": "belliard.charlotte@gmail.com",
      "vip": "No",
      "city": "Malibu",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Charlotte M Eggleston",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use google maps to locate the address. I have a large truck parked in my parking spot and the entrance to my house is behind it. // Leave the box at the front d",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Cruz \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478257",
      "order_id": "2875248",
      "email": "cmarie.eggleston@gmail.com",
      "vip": "No",
      "city": "Santa Cruz",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Charlotte M Eggleston",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Use google maps to locate the address. I have a large truck parked in my parking spot and the entrance to my house is behind it. // Leave the box at the front d",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Cruz \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478257",
      "order_id": "2875248",
      "email": "cmarie.eggleston@gmail.com",
      "vip": "No",
      "city": "Santa Cruz",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Charlotte Shmavonian",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Irvine \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479459",
      "order_id": "2876516",
      "email": "charlotte.aleen@gmail.com",
      "vip": "No",
      "city": "Irvine",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Chelsea Lundgren",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mercer Island \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480060",
      "order_id": "2877145",
      "email": "chelseagardiner@gmail.com",
      "vip": "No",
      "city": "Mercer Island",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cheri Carlson",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Agoura Hills \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479521",
      "order_id": "2875694",
      "email": "cheri.carlson@gmail.com",
      "vip": "No",
      "city": "Agoura Hills",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cheri Carlson",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-11] [#delivery-status]: Failed delivery \u2014 \"Not in my car, it doesn\u2019t look like it belong to my route \u00b7 Ops: Reassigned to Edward H.\"",
      "admin_excerpt": "Not in my car, it doesn\u2019t look like it belong to my route \u00b7 Ops: Reassigned to Edward H.",
      "onfleet_excerpt": "2026-05-11",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479521",
      "order_id": "2875694",
      "email": "cheri.carlson@gmail.com",
      "vip": "No",
      "city": "Agoura Hills",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Chloe Mezilis",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "10115 Byrne AVE. Google Maps is accurate. Please leave the box on the front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cupertino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479099",
      "order_id": "2876151",
      "email": "spamlambs@gmail.com",
      "vip": "Yes",
      "city": "Cupertino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Chloe Mezilis",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "10115 Byrne AVE. Google Maps is accurate. Please leave the box on the front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cupertino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479099",
      "order_id": "2876151",
      "email": "spamlambs@gmail.com",
      "vip": "Yes",
      "city": "Cupertino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Chris Garcia",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 ERROR \u00b7 ?",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "",
      "order_id": "2876762",
      "email": "klossgarcia2020@gmail.com",
      "vip": "No",
      "city": "ERROR",
      "window": "",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Chris Marino",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "First door as you walk up some stairs from the street. No gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478598",
      "order_id": "2875610",
      "email": "cjmarino4@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Christi Lucas",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 3. Use Google Maps to locate the adress // Entrance has HARBOR POINT 450 sign at front. See photo: https://prnt.sc/FNJ8D_uxY-YU // Follow the sign for Units",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480160",
      "order_id": "2877264",
      "email": "christi.lucas@gmail.com",
      "vip": "No",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Christina Chapman",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oklahoma City \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479686",
      "order_id": "2876755",
      "email": "cechapman20@gmail.com",
      "vip": "No",
      "city": "Oklahoma City",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Christina Lucey",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House No. \"1357\" is located on the front wall|| (3) Leave box on covered porch by front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479661",
      "order_id": "2876730",
      "email": "christina.lucey@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Christine Borden",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Portland \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480063",
      "order_id": "2877148",
      "email": "xtyb@me.com",
      "vip": "No",
      "city": "Portland",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Christopher Lee",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Austin \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480018",
      "order_id": "2877087",
      "email": "clee178@gmail.com",
      "vip": "No",
      "city": "Austin",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Christopher Noceti",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Enter the driveway between the 2721 black mailbox on the road and our neighbor 2717. // (2) Leave the box at 2721's front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Windsor \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478832",
      "order_id": "2875866",
      "email": "chrisnoceti@me.com",
      "vip": "Yes",
      "city": "Windsor",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Christopher Rivas",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Clarita \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479874",
      "order_id": "2876943",
      "email": "chrisarivas@yahoo.com",
      "vip": "No",
      "city": "Santa Clarita",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cindal Heart",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 New Brighton \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479639",
      "order_id": "2876708",
      "email": "cindalmjh@gmail.com",
      "vip": "No",
      "city": "New Brighton",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cindy Olander",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) If before 10pm, Text when delivered 650-400-9840. Do not text after 10pm. // (2) Leave hidden behind porch swing. // (3) PICK UP EMPTY COOLERS",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Altos \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478656",
      "order_id": "2875674",
      "email": "cindyolander@mac.com",
      "vip": "Yes",
      "city": "Los Altos",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Clarisse Jereza",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "House number 4224 is displayed on the mailbox at the beginning of the driveway. Please drive all the way up and look for the house with the numbers 4224. Kindly",
      "onfleet_excerpt": "06/22/2026 \u00b7 La Mesa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478230",
      "order_id": "2875220",
      "email": "cla_j@yahoo.com",
      "vip": "No",
      "city": "La Mesa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Clark Tang",
      "severity": "medium",
      "code": "fridge_required",
      "message": "Must place food inside refrigerator \u2014 high-touch stop",
      "admin_excerpt": "Apt 1501. (1) Use Google Maps as a guide. || (2) Take the box for Apt 1501 to the front desk in the refrigerator. || (3) Leave the box at the front desk",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479040",
      "order_id": "2876087",
      "email": "clark.y.tang@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Colin Moynihan",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Edina \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479560",
      "order_id": "2876629",
      "email": "colin.moynihan27@gmail.com",
      "vip": "No",
      "city": "Edina",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Connie Demkowicz",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Grosse Pointe \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479848",
      "order_id": "2876917",
      "email": "conniedemko@comcast.net",
      "vip": "No",
      "city": "Grosse Pointe",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Connie Sims",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Spc 526. I would like to suspend or cancel my orders because Im out of the country for 3 months from 12/10/22 to 3/30/23 .Thanks",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sunnyvale \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480190",
      "order_id": "2877309",
      "email": "alivefaith07@gmail.com",
      "vip": "No",
      "city": "Sunnyvale",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Connie Sims",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Spc 526. I would like to suspend or cancel my orders because Im out of the country for 3 months from 12/10/22 to 3/30/23 .Thanks",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sunnyvale \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480190",
      "order_id": "2877309",
      "email": "alivefaith07@gmail.com",
      "vip": "No",
      "city": "Sunnyvale",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Constance Smith",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Use gate code 5817 to enter. || (3) Once inside, go all the way to the top of the stairs (upper unit). || (4) Leave the b",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478314",
      "order_id": "2875311",
      "email": "constancelsmith@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cooper McKee",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "200 can be found on the mailbox. Leave box at the top of the steps",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sausalito \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478987",
      "order_id": "2876030",
      "email": "czmckee@gmail.com",
      "vip": "Yes",
      "city": "Sausalito",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Corrin Thompson",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Pendleton \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480121",
      "order_id": "2877206",
      "email": "corrin@thompsonrvinc.com",
      "vip": "No",
      "city": "Pendleton",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Corrine Ishio",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House No. \"7850\" can be found to the left of the front door || (3) Leave box by the front door behind pot to hide box f",
      "onfleet_excerpt": "06/22/2026 \u00b7 La Jolla \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480230",
      "order_id": "2877345",
      "email": "corrine@myworkingsoul.com",
      "vip": "No",
      "city": "La Jolla",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cory Gallagher",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Chalfont \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479870",
      "order_id": "2876939",
      "email": "cgallagher1928@gmail.com",
      "vip": "No",
      "city": "Chalfont",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Coty Tino",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479930",
      "order_id": "2876999",
      "email": "coty.tino@gmail.com",
      "vip": "No",
      "city": "Beverly Hills",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Courtney Alexanderson",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) There's a huge \"3619\" beside my gate // (2) IMPORTANT: Ring the buzzer on the gate. // (3) Enter and leave the box downstairs behind the ivy on the gate so ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480256",
      "order_id": "2877374",
      "email": "courtney.ann1974@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Courtney Andrews",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please leave inside white gate to the left of the garage so it is not visible from the street. DO NOT leave at front door. Leaving it at the front door will res",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478519",
      "order_id": "2875526",
      "email": "cehague@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Courtney Conigliaro",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Redondo Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479451",
      "order_id": "2876506",
      "email": "cbconigliaro@yahoo.com",
      "vip": "No",
      "city": "Redondo Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Courtney Wright",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sierra Madre \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480162",
      "order_id": "2877268",
      "email": "ccain426@gmail.com",
      "vip": "No",
      "city": "Sierra Madre",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cris Mulcahy",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Fe \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480417",
      "order_id": "2877543",
      "email": "cmokes505@gmail.com",
      "vip": "No",
      "city": "Santa Fe",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Crystal Cassidy",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 2. (1) Use Google Maps for guidance. || (2) Street No. is seen on the frontwall above the door. || (3) Ensure to deliver between 5PM to 9PM. || (4) Buzz 2 a",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478840",
      "order_id": "2875874",
      "email": "cdcassid@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Crystine G",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "5171 can be seen on the wall to the left of our front door. Leave the box on our doorstep",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478310",
      "order_id": "2875307",
      "email": "venionoctis@gmail.com",
      "vip": "Yes",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Crystine G",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "5171 can be seen on the wall to the left of our front door. Leave the box on our doorstep",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478310",
      "order_id": "2875307",
      "email": "venionoctis@gmail.com",
      "vip": "Yes",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cynthia Chu",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Leave at front door (out of streetview). Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480368",
      "order_id": "2876034",
      "email": "cchu66@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cynthia Clark",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "front porch - on Victoria side (we're on a corner). Please pickup old boxes. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Leandro \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478520",
      "order_id": "2875527",
      "email": "cynthiaclrk@gmail.com",
      "vip": "Yes",
      "city": "San Leandro",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cynthia Clark",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "front porch - on Victoria side (we're on a corner). Please pickup old boxes. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Leandro \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478520",
      "order_id": "2875527",
      "email": "cynthiaclrk@gmail.com",
      "vip": "Yes",
      "city": "San Leandro",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Cynthia Clarke",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave at front door - on the walk street, up a few steps. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Manhattan Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479856",
      "order_id": "2876925",
      "email": "cynthiawindle@yahoo.com",
      "vip": "No",
      "city": "Manhattan Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Damaris Fuster",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Monroe \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479903",
      "order_id": "2876972",
      "email": "damaris.fuster@gmail.com",
      "vip": "No",
      "city": "Monroe",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Daniel Goode",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "# 1/4. North of Franklin, West of Highland. From 101 FWY take Hollywood bowl/Highland Exit. For GOOGLE MAPS 2003 Hillcrest Rd. Los Angeles, 90068. You will see ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479882",
      "order_id": "2876951",
      "email": "dangoodeofficial@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Daniel Goode",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "# 1/4. North of Franklin, West of Highland. From 101 FWY take Hollywood bowl/Highland Exit. For GOOGLE MAPS 2003 Hillcrest Rd. Los Angeles, 90068. You will see ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479882",
      "order_id": "2876951",
      "email": "dangoodeofficial@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Daniel Muniz",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "On front porch, preferably behind the hedge so it's not visible from the street, and out of the sun",
      "onfleet_excerpt": "06/22/2026 \u00b7 Culver City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478855",
      "order_id": "2875891",
      "email": "hatejunkmail@me.com",
      "vip": "No",
      "city": "Culver City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Daniel Schachtel",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Park City \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479845",
      "order_id": "2876914",
      "email": "dbs@mac.com",
      "vip": "No",
      "city": "Park City",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Danielle Berkovitz",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "If the Park La Brea security guards ask for apartment code at the gate, mine is 27A28. I\u2019m across from Tower 49 and have a bright pink door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478309",
      "order_id": "2875306",
      "email": "danielle.berkovitz@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Danielle Berkovitz",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "If the Park La Brea security guards ask for apartment code at the gate, mine is 27A28. I\u2019m across from Tower 49 and have a bright pink door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478309",
      "order_id": "2875306",
      "email": "danielle.berkovitz@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Danielle Polachini",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House no. \u201c119\u201d can be found on frontwall to the right of the main door. || (3) Leave box by the porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Petaluma \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479442",
      "order_id": "2876500",
      "email": "danipolachini@gmail.com",
      "vip": "No",
      "city": "Petaluma",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Danny Hannoush",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 West Springfield \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480126",
      "order_id": "2877211",
      "email": "danny@ddmproperty.com",
      "vip": "No",
      "city": "West Springfield",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Danyl Williams",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Jefferson \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479514",
      "order_id": "2876576",
      "email": "isisdanyl@aol.com",
      "vip": "No",
      "city": "Jefferson",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Darlene Dore",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) The delivery address is 3151 McGraw St. (2) Deliver to the front porch, approximately three feet from the screen door (3) Do NOT leave the box at the side g",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479095",
      "order_id": "2876147",
      "email": "redharper74@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Brandes",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Make sure you're in WHITNEY CT and NOT SISKI! Drop off location photo: tinyurl.com/yrw4aw3l // (2) Open the gate and follow the steps leading to its front d",
      "onfleet_excerpt": "06/22/2026 \u00b7 Walnut Creek \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "Methodology HQ SDT 15",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478282",
      "order_id": "2875274",
      "email": "dbrandes77@gmail.com",
      "vip": "Yes",
      "city": "Walnut Creek",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Buttrey",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Nashville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479696",
      "order_id": "2876765",
      "email": "dtbuttre@gmail.com",
      "vip": "No",
      "city": "Nashville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Marks",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lititz \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479773",
      "order_id": "2876842",
      "email": "dmarks@medtrition.com",
      "vip": "No",
      "city": "Lititz",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Regan",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please use Doorbird keypad located to the left side of the gate to open the gate. Password is 8447#. The gate will remain open until closed. Please leave food o",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sherman Oaks \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478462",
      "order_id": "2875466",
      "email": "davidjregan@gmail.com",
      "vip": "Yes",
      "city": "Sherman Oaks",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Regan",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please use Doorbird keypad located to the left side of the gate to open the gate. Password is 8447#. The gate will remain open until closed. Please leave food o",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sherman Oaks \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478462",
      "order_id": "2875466",
      "email": "davidjregan@gmail.com",
      "vip": "Yes",
      "city": "Sherman Oaks",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Rene",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Dripping Springs \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479637",
      "order_id": "2876706",
      "email": "misterface@me.com",
      "vip": "No",
      "city": "Dripping Springs",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Seroy",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 1615. Apartment complex. Drop off inside of building. I can provide temporary keys that will grant access. So just the day of the delivery or within 24 hour",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478597",
      "order_id": "2875609",
      "email": "dsseroy@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Seroy",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 1615. Apartment complex. Drop off inside of building. I can provide temporary keys that will grant access. So just the day of the delivery or within 24 hour",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478597",
      "order_id": "2875609",
      "email": "dsseroy@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "David Sieber",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479300",
      "order_id": "2876357",
      "email": "siedav@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Dawn Allan",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Always leave it at our main entry door. DO NOT leave the box anywhere else, it will be stolen! // // (1) 237 can be seen on the curb. Drive up to the end of the",
      "onfleet_excerpt": "06/22/2026 \u00b7 Benicia \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478688",
      "order_id": "2875708",
      "email": "sylvania5940@outlook.com",
      "vip": "Yes",
      "city": "Benicia",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Dawn Fernald",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Nottingham \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480020",
      "order_id": "2877089",
      "email": "mamafern77@gmail.com",
      "vip": "No",
      "city": "Nottingham",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Dawn Loesch",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Greenacres \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480058",
      "order_id": "2877143",
      "email": "dawn18loesch@gmail.com",
      "vip": "No",
      "city": "Greenacres",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Debbie Guilbeaux",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Minden \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479642",
      "order_id": "2876711",
      "email": "debbie.guilbeaux@sbcglobal.net",
      "vip": "No",
      "city": "Minden",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Deborah Martinez",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) Leave at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Rafael \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479358",
      "order_id": "2876415",
      "email": "lowemeili@gmail.com",
      "vip": "No",
      "city": "San Rafael",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Deborah Rutlen",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House No. \"15950\" is located on the mailbox || (3) Use gate code: GATE CODE IS 20159# || (4) Place box at front door un",
      "onfleet_excerpt": "06/22/2026 \u00b7 Monte Sereno \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480271",
      "order_id": "2875945",
      "email": "deborah@caldoor.com",
      "vip": "Yes",
      "city": "Monte Sereno",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Debra Fish",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Nashville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479710",
      "order_id": "2876779",
      "email": "debmfish12@gmail.com",
      "vip": "No",
      "city": "Nashville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Debra Marks",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) 829 Liberty St in El Cerrito. \"829\" can be seen beside the front door and on the street curb. // (2) You can place the box on our porch OR on the bench or b",
      "onfleet_excerpt": "06/22/2026 \u00b7 El Cerrito \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479164",
      "order_id": "2876217",
      "email": "debemarks@gmail.com",
      "vip": "Yes",
      "city": "El Cerrito",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Debra Reese",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479853",
      "order_id": "2876922",
      "email": "con.remiss-1i@icloud.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Demi Seguritan",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Our house is in the corner of Scott Street. // // (1) Press the bottom right corner button on the black keypad to ring the doorbell or call me on my mobile: (51",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480167",
      "order_id": "2875687",
      "email": "demihuynh@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Denise Lawson",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Our address is right on the house by the garage door. Go through the unlocked wood gate and place food on the bench by the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Marcos \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479945",
      "order_id": "2877014",
      "email": "deniselawson@gmail.com",
      "vip": "No",
      "city": "San Marcos",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Derek Kaptanoglu",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Walk right up to the front door and drop off the box",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479049",
      "order_id": "2876096",
      "email": "derekkaptanoglu@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Desire Christensen",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 North Platte \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479681",
      "order_id": "2876750",
      "email": "dchriste25@gmail.com",
      "vip": "No",
      "city": "North Platte",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Desiree Herring",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Moore \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479690",
      "order_id": "2876759",
      "email": "herring.desiree@gmail.com",
      "vip": "No",
      "city": "Moore",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Detrick Deborah",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Place the order on the front porch in front of the door or on the small table to the left of the door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Rosa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478894",
      "order_id": "2875931",
      "email": "detrickd22@gmail.com",
      "vip": "No",
      "city": "Santa Rosa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Detrick Deborah",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Place the order on the front porch in front of the door or on the small table to the left of the door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Rosa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478894",
      "order_id": "2875931",
      "email": "detrickd22@gmail.com",
      "vip": "No",
      "city": "Santa Rosa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Devin MacLean",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Roswell \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479779",
      "order_id": "2876848",
      "email": "devinmaclean21@gmail.com",
      "vip": "No",
      "city": "Roswell",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Diana Dillard",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Colorado Springs \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480014",
      "order_id": "2877083",
      "email": "diana9141@gmail.com",
      "vip": "No",
      "city": "Colorado Springs",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Diana Millard",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Charlotte \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480069",
      "order_id": "2877154",
      "email": "diana.millard89@gmail.com",
      "vip": "No",
      "city": "Charlotte",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Diane Gosney",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Leave delivery only on our PORCH. || (2) Try to keep boxes by the left corder of the porch, out of street view. || (3) Do NOT hide by bushes - the box will ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Menlo Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478847",
      "order_id": "2875881",
      "email": "dkgos@aol.com",
      "vip": "Yes",
      "city": "Menlo Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Dmitriy Sushko",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479713",
      "order_id": "2876782",
      "email": "suhoij@gmail.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Donna Beebe",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Leave at front door (out of streetview). Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Garden Grove \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480319",
      "order_id": "2877440",
      "email": "dbeebe2014@gmail.com",
      "vip": "No",
      "city": "Garden Grove",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Dorine Dianda",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Google Maps is accurate. Place the box at the front door away from the street view to avoid being stolen",
      "onfleet_excerpt": "06/22/2026 \u00b7 Clayton \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479411",
      "order_id": "2876465",
      "email": "dorinedianda4@gmail.com",
      "vip": "No",
      "city": "Clayton",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Dorine Dianda",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Google Maps is accurate. Place the box at the front door away from the street view to avoid being stolen",
      "onfleet_excerpt": "06/22/2026 \u00b7 Clayton \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479411",
      "order_id": "2876465",
      "email": "dorinedianda4@gmail.com",
      "vip": "No",
      "city": "Clayton",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Dr. Lorraine Byrd",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Ashland \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480013",
      "order_id": "2877082",
      "email": "lbyrd506@yahoo.com",
      "vip": "No",
      "city": "Ashland",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Dylan Gaines",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Vancouver \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479904",
      "order_id": "2876973",
      "email": "dylan@dylangaines.com",
      "vip": "No",
      "city": "Vancouver",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "ELENA SULIC",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please note that this address is in Belmont. (There is same street address in Redwood City.) Please leave at the front door (up the stairs on the right of the h",
      "onfleet_excerpt": "06/22/2026 \u00b7 Belmont \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479351",
      "order_id": "2876408",
      "email": "wynnforce@gmail.com",
      "vip": "No",
      "city": "Belmont",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "ELENA SULIC",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please note that this address is in Belmont. (There is same street address in Redwood City.) Please leave at the front door (up the stairs on the right of the h",
      "onfleet_excerpt": "06/22/2026 \u00b7 Belmont \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479351",
      "order_id": "2876408",
      "email": "wynnforce@gmail.com",
      "vip": "No",
      "city": "Belmont",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Elisa Burton-Anderson",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cornville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479604",
      "order_id": "2876673",
      "email": "burtson2013@gmail.com",
      "vip": "No",
      "city": "Cornville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Elizabeth Blackburn",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Strafford \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479765",
      "order_id": "2876834",
      "email": "lrblackb@gmail.com",
      "vip": "No",
      "city": "Strafford",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Elizabeth Burr",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use google maps to locate address. 700 Woodland is a gray ranch house that has \"700\" beside its front door // (2) Please put the delivery behind one of the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Menlo Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479328",
      "order_id": "2876385",
      "email": "busyburr@yahoo.com",
      "vip": "No",
      "city": "Menlo Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Elizabeth Davis",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt D. (1) Use Google Maps as a guide. || (2) There's no gate code, so you have to call Unit D to be buzzed in. || (3) You can also call 404-376-0410, or buzz U",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479145",
      "order_id": "2876198",
      "email": "lizbivins@gmail.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Elizabeth Fisher",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Portage \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479891",
      "order_id": "2876960",
      "email": "mrselizabethfisher4@gmail.com",
      "vip": "No",
      "city": "Portage",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Elizabeth Hadley",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Wilmington \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479665",
      "order_id": "2876734",
      "email": "lizzeehadley@icloud.com",
      "vip": "No",
      "city": "Wilmington",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Elizabeth McCulloch",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Loves Park \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479972",
      "order_id": "2877041",
      "email": "elizabeth.lee.jackson@gmail.com",
      "vip": "No",
      "city": "Loves Park",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Elizabeth Pantirer",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Short Hills \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479959",
      "order_id": "2877028",
      "email": "epantirer@yahoo.com",
      "vip": "No",
      "city": "Short Hills",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Elizabeth Schick",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Flower Mound \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480395",
      "order_id": "2877521",
      "email": "elizabeth@pantheontile.com",
      "vip": "No",
      "city": "Flower Mound",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Elle McCulty",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Nashville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479638",
      "order_id": "2876707",
      "email": "lecarr@hotmail.com",
      "vip": "No",
      "city": "Nashville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Emily Borders",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated Instructions: // (1) Please use the key box that is attached to the front gate. The code is \"0479\" // (2) You can open the front gate with that key and ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478212",
      "order_id": "2875201",
      "email": "dbordersjr@yahoo.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Emily Gamber",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Parkland \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479862",
      "order_id": "2876931",
      "email": "egamber@gmail.com",
      "vip": "No",
      "city": "Parkland",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Emily Sagy",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Allison Park \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479790",
      "order_id": "2876859",
      "email": "emily.niditch@gmail.com",
      "vip": "No",
      "city": "Allison Park",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Emily Sleeme",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Richmond \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479961",
      "order_id": "2877030",
      "email": "emsleeme@gmail.com",
      "vip": "No",
      "city": "Richmond",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Emily Tempels",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Nashville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479928",
      "order_id": "2876997",
      "email": "emilytempels@gmail.com",
      "vip": "No",
      "city": "Nashville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Eric Chi",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated Instructions: (1) Google maps will lead you to the right location. // (2) Take the steps and deliver to the front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cupertino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478701",
      "order_id": "2875721",
      "email": "absolutchi@gmail.com",
      "vip": "Yes",
      "city": "Cupertino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Eric Gomez",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps, it will guide you to the address. //(2) There is a large \"120\" sign above the gate. //(3) Place outside the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Mateo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478864",
      "order_id": "2875900",
      "email": "ericjg89@gmail.com",
      "vip": "No",
      "city": "San Mateo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erica Erhardt",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Englewood \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479577",
      "order_id": "2876646",
      "email": "ererhardt@gmail.com",
      "vip": "No",
      "city": "Englewood",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erica Person",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave the box in our back patio or front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Moraga \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480328",
      "order_id": "2877461",
      "email": "erica.g.person@gmail.com",
      "vip": "Yes",
      "city": "Moraga",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erica Stenz",
      "severity": "medium",
      "code": "fridge_required",
      "message": "Must place food inside refrigerator \u2014 high-touch stop",
      "admin_excerpt": "Apt 7071. (1) Use Google maps as guide || (2) Reception should let you in || (3) Put the Methodology box in the refrigerator in the package room",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479484",
      "order_id": "2876542",
      "email": "ericastenz100@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Cave",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 9. Google Maps is accurate. 1. If you are facing the complex from the street, the apartment is located in the right back corner unit on the 2nd floor, unit ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Corte Madera \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480277",
      "order_id": "2877402",
      "email": "eac135@aol.com",
      "vip": "No",
      "city": "Corte Madera",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Fischer",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Updated instructions. Please do not ring the doorbell. Please no longer leave the box in the cabinet, the box hasn\u2019t been fitting inside. You can leave the box ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478674",
      "order_id": "2875693",
      "email": "eefischer112@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Fischer",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated instructions. Please do not ring the doorbell. Please no longer leave the box in the cabinet, the box hasn\u2019t been fitting inside. You can leave the box ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478674",
      "order_id": "2875693",
      "email": "eefischer112@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Matson",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Chapel Hill \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479983",
      "order_id": "2877052",
      "email": "erinsmatson@gmail.com",
      "vip": "No",
      "city": "Chapel Hill",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Murphy",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Last error [2026-05-31] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Erin Murphy_ -- Non-VIP https://app.gomethodology.com/admin/users/745292 *Signed up on:* 04/26/2026 *AOV:* $178.02 | *LTV:* $1,068.11 ==========\u2026\"",
      "admin_excerpt": "DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Erin Murphy_ -- Non-VIP https://app.gomethodology.com/admin/users/745292 *Signed up on:* 04/26/2026 *AOV:* $178.02 | *LTV:* $1,068.11 ==========\u2026",
      "onfleet_excerpt": "2026-05-31",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479335",
      "order_id": "2875642",
      "email": "murfmur@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Rapacki",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "prefer placement in the backyard, on the patio, the yard gate is unlocked - please reach over the top of the gate to unlatch (on the left)",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478489",
      "order_id": "2875494",
      "email": "erapacki@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Rapacki",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "prefer placement in the backyard, on the patio, the yard gate is unlocked - please reach over the top of the gate to unlatch (on the left)",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478489",
      "order_id": "2875494",
      "email": "erapacki@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Rochman",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Caseyville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479841",
      "order_id": "2876910",
      "email": "erin.rochman@gmail.com",
      "vip": "No",
      "city": "Caseyville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Erin Young",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Travelers Rest \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480062",
      "order_id": "2877147",
      "email": "youngbeverly80@gmail.com",
      "vip": "No",
      "city": "Travelers Rest",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Eryn Campbell",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lewis Center \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479614",
      "order_id": "2876683",
      "email": "encampbell@gmail.com",
      "vip": "No",
      "city": "Lewis Center",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Eshanthi Ranasinghe",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Climb up stairs and leave at front door away from street view",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478351",
      "order_id": "2875351",
      "email": "eshanthi.ranasinghe@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ethan Hendricks",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Wilmette \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479834",
      "order_id": "2876903",
      "email": "ethan.hendricks@gmail.com",
      "vip": "No",
      "city": "Wilmette",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Eva Anderson",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Whitestown \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479886",
      "order_id": "2876955",
      "email": "evamanderson1979@gmail.com",
      "vip": "No",
      "city": "Whitestown",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Evan Budaj",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Uppr Oakland. (1) Use Google Maps as a guide. || (2) Go through the fence door. Note: It's unlocked. || (3) From the main porch, go to the left and up the ramp ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479246",
      "order_id": "2876303",
      "email": "evan.budaj@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Fernanda Murillo",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Celina \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479888",
      "order_id": "2876957",
      "email": "fernandagalvanmurillo@outlook.com",
      "vip": "No",
      "city": "Celina",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Fiona Perkocha",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Use the gate code: 5090, to enter. || (3) Look for Apt 301. || (4) Leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479724",
      "order_id": "2876793",
      "email": "fionaperkocha@yahoo.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Francie Forde",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps, it will guide you to the address. //(2) House is on a private rd without parking. Please park on De La Vina. House is down private rd //(3)",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Barbara \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478818",
      "order_id": "2875850",
      "email": "franceforde@gmail.com",
      "vip": "No",
      "city": "Santa Barbara",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Gail Biddle",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "We are at the bottom of a long driveway that goes down from the street. There is another house at the top of the driveway. Please do not leave our box there. Pl",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478677",
      "order_id": "2875696",
      "email": "gailbiddle@me.com",
      "vip": "No",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Gail Biddle",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "We are at the bottom of a long driveway that goes down from the street. There is another house at the top of the driveway. Please do not leave our box there. Pl",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478677",
      "order_id": "2875696",
      "email": "gailbiddle@me.com",
      "vip": "No",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ganna Khabibullina",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479712",
      "order_id": "2876781",
      "email": "ganna.khabibullina@gmail.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Garrett Ruhland",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-06-08] [#delivery-status]: Failed delivery \u2014 \"Cloned the task. Adjusted the route to prioritize the VIP\u2019s order for delivery within the evening window\"",
      "admin_excerpt": "Cloned the task. Adjusted the route to prioritize the VIP\u2019s order for delivery within the evening window",
      "onfleet_excerpt": "2026-06-08",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478910",
      "order_id": "2875948",
      "email": "garrett@ruhlandventures.com",
      "vip": "Yes",
      "city": "Tiburon",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "George Yang",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sioux Falls \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479649",
      "order_id": "2876718",
      "email": "georgeyang89@gmail.com",
      "vip": "No",
      "city": "Sioux Falls",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Gina Gonzalez",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2)Leave box on porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Upland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479039",
      "order_id": "2876086",
      "email": "gmgonzalez12@icloud.com",
      "vip": "No",
      "city": "Upland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Gina Tiwari",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Hickory \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479947",
      "order_id": "2877016",
      "email": "agtiwari01@gmail.com",
      "vip": "No",
      "city": "Hickory",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Gisel Vazquez",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please leave on the front brick porch. You will know you\u2019re in the right place because there\u2019s a Ford charcoal truck and a black Mercedes parked in the front",
      "onfleet_excerpt": "06/22/2026 \u00b7 Whittier \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478896",
      "order_id": "2875933",
      "email": "giselvazquez314@gmail.com",
      "vip": "No",
      "city": "Whittier",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Glass LLC",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) Please place in front of the double doors on the lefthand side of the building",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palo Alto \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478273",
      "order_id": "2875265",
      "email": "avery@pacificmgrs.com",
      "vip": "Yes",
      "city": "Palo Alto",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Goode Dethero",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Florence \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479975",
      "order_id": "2877044",
      "email": "goodedethero@mac.com",
      "vip": "No",
      "city": "Florence",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Grecia Saavedra",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "The house is on the corner of Woolford St & McDonald St. Please leave the delivery on our front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Culver City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478982",
      "order_id": "2876025",
      "email": "grecia.saavedrac@gmail.com",
      "vip": "No",
      "city": "Culver City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Grecia Saavedra",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "The house is on the corner of Woolford St & McDonald St. Please leave the delivery on our front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Culver City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478982",
      "order_id": "2876025",
      "email": "grecia.saavedrac@gmail.com",
      "vip": "No",
      "city": "Culver City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Greyson Boerner",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please don\u2019t leave outside the door. If I\u2019m not home, please leave in the back against the garage door. It\u2019s marked 707",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Ana \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478550",
      "order_id": "2875559",
      "email": "greysonb@gmail.com",
      "vip": "No",
      "city": "Santa Ana",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hailey Waitt",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479163",
      "order_id": "2876216",
      "email": "hpwaitt@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hannah Kodama",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 6. Gate code is 5090",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Barbara \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480272",
      "order_id": "2877396",
      "email": "hkodama@gmail.com",
      "vip": "No",
      "city": "Santa Barbara",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hannah Shade",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please leave the box to the right of the front door on the porch - there is ample space by the chair and large bird of paradise plant",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Mateo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478386",
      "order_id": "2875388",
      "email": "hannahshade@gmail.com",
      "vip": "No",
      "city": "San Mateo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hannah Shade",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave the box to the right of the front door on the porch - there is ample space by the chair and large bird of paradise plant",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Mateo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478386",
      "order_id": "2875388",
      "email": "hannahshade@gmail.com",
      "vip": "No",
      "city": "San Mateo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hannah Stanford",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Chicago \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479704",
      "order_id": "2876773",
      "email": "hannahkatestanford@gmail.com",
      "vip": "No",
      "city": "Chicago",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hardik Jagda",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-18] [#delivery-status]: Failed delivery \u2014 \"No package\"",
      "admin_excerpt": "No package",
      "onfleet_excerpt": "2026-05-18",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479702",
      "order_id": "2876771",
      "email": "ceo@proximity.tech",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Heather Baggetta",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "1105 N KENWOOD St ~1105 can be found on the left side of our door. Leave box at the corner to the right of our front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burbank \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478975",
      "order_id": "2876016",
      "email": "heather.e.gordon@gmail.com",
      "vip": "Yes",
      "city": "Burbank",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Heather Baggetta",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "1105 N KENWOOD St ~1105 can be found on the left side of our door. Leave box at the corner to the right of our front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burbank \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478975",
      "order_id": "2876016",
      "email": "heather.e.gordon@gmail.com",
      "vip": "Yes",
      "city": "Burbank",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Heather Ferguson",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 303. Use doorman24 to gain entry to the building and leave food in the lobby entryway. If there are issues here, you can alternatively call me at 415-531-83",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478463",
      "order_id": "2875467",
      "email": "heather.ferguson82@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Heather Ferguson",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 303. Use doorman24 to gain entry to the building and leave food in the lobby entryway. If there are issues here, you can alternatively call me at 415-531-83",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478463",
      "order_id": "2875467",
      "email": "heather.ferguson82@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Heather Hames",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Royal Oak \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480076",
      "order_id": "2877161",
      "email": "heather.m.hames@gmail.com",
      "vip": "No",
      "city": "Royal Oak",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Heather Krug",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 11. Use Google Maps to locate the address || The building number is 5800 while the apartment number is 11. You will see the house number beside the front do",
      "onfleet_excerpt": "06/22/2026 \u00b7 Playa Vista \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478669",
      "order_id": "2875688",
      "email": "heather@heatherkrug.com",
      "vip": "No",
      "city": "Playa Vista",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Heather sager",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Greenbrae \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478328",
      "order_id": "2875325",
      "email": "headofido@yahoo.com",
      "vip": "No",
      "city": "Greenbrae",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Henry Bramlet",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "We are the 16 Suncreek on the corner of Cedarspring and Suncreek. We are not the 16 in the middle of the Cedarspring block",
      "onfleet_excerpt": "06/22/2026 \u00b7 Irvine \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479631",
      "order_id": "2876700",
      "email": "thebramletfamily@gmail.com",
      "vip": "No",
      "city": "Irvine",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Henry Bramlet",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "We are the 16 Suncreek on the corner of Cedarspring and Suncreek. We are not the 16 in the middle of the Cedarspring block",
      "onfleet_excerpt": "06/22/2026 \u00b7 Irvine \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479631",
      "order_id": "2876700",
      "email": "thebramletfamily@gmail.com",
      "vip": "No",
      "city": "Irvine",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hilary Boyer",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 5. You can enter building by using Gate code *7919. Then 3770 Pershing Unit 5 is upstairs. You may leave it on patio by front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478388",
      "order_id": "2875391",
      "email": "hilaryiboyer@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hilary Boyer",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 5. You can enter building by using Gate code *7919. Then 3770 Pershing Unit 5 is upstairs. You may leave it on patio by front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478388",
      "order_id": "2875391",
      "email": "hilaryiboyer@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hilary Renaldy",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "# A. Unit A is upstairs on 2nd floor on corner of Garnet St and New High Ct. Gate code is 3535 to get into the courtyard. Photos: https://tinyurl.com/yc8c5y57 |",
      "onfleet_excerpt": "06/22/2026 \u00b7 Redondo Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479523",
      "order_id": "2875292",
      "email": "hilaryrenaldy@hotmail.com",
      "vip": "No",
      "city": "Redondo Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hilary Renaldy",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "# A. Unit A is upstairs on 2nd floor on corner of Garnet St and New High Ct. Gate code is 3535 to get into the courtyard. Photos: https://tinyurl.com/yc8c5y57 |",
      "onfleet_excerpt": "06/22/2026 \u00b7 Redondo Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479523",
      "order_id": "2875292",
      "email": "hilaryrenaldy@hotmail.com",
      "vip": "No",
      "city": "Redondo Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hilda Gonzales",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Houston \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480009",
      "order_id": "2877078",
      "email": "hildaggonzales@gmail.com",
      "vip": "No",
      "city": "Houston",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Hoi Ling Chu",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Floral Park \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479684",
      "order_id": "2876753",
      "email": "evanachu@yahoo.com",
      "vip": "No",
      "city": "Floral Park",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Holland Stuart",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please leave at the side porch, through the gate (which is on the right side as you approach the home). There are no dogs or animals =) Or you can leave at the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Culver City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478186",
      "order_id": "2875174",
      "email": "hhollandjs@gmail.com",
      "vip": "Yes",
      "city": "Culver City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Holland Stuart",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave at the side porch, through the gate (which is on the right side as you approach the home). There are no dogs or animals =) Or you can leave at the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Culver City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478186",
      "order_id": "2875174",
      "email": "hhollandjs@gmail.com",
      "vip": "Yes",
      "city": "Culver City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Holly Avidane",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lighthouse Point \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479971",
      "order_id": "2877040",
      "email": "hollywilliamsmakeup@gmail.com",
      "vip": "No",
      "city": "Lighthouse Point",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Iliana Gilman",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Kyle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480057",
      "order_id": "2877142",
      "email": "ilianagilman@gmail.com",
      "vip": "No",
      "city": "Kyle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "India Howlett",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Long Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479415",
      "order_id": "2876471",
      "email": "indiahowlett@icloud.com",
      "vip": "No",
      "city": "Long Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ingrid Zagzebski",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Houston \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480415",
      "order_id": "2877541",
      "email": "ingrid.zagzebski@gmail.com",
      "vip": "No",
      "city": "Houston",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Isaac Joseph",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) At the call box, scroll up or down until you find 'JOSEPH/Dela Cru 923', and click it to call the guest. || (3) Wait to b",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479925",
      "order_id": "2876994",
      "email": "ijoseph07@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Isaac Melamed",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Centennial \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479878",
      "order_id": "2876947",
      "email": "melamedi@mac.com",
      "vip": "No",
      "city": "Centennial",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "J Kern",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "PLEASE DIM VEHICLE LIGHTS WHEN APPROACHING HOUSE; Do NOT rely on GPS, as it can lead you to Wrong Location. Please follow instructions. 1. Enter Iron Canyon fro",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Clarita \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480288",
      "order_id": "2877408",
      "email": "jaodykrn@gmail.com",
      "vip": "Yes",
      "city": "Santa Clarita",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jaakko Iso-Jarvenpaa",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "- The house is on the left side of a pretty narrow road (Chelsea Dr) - It\u2019s a blue house, with usually two white cars parked in the garage drive way - Theres an",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480285",
      "order_id": "2877406",
      "email": "jaakko.isojarvenpaa@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jacinth Sohi",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Google Maps as guide // It's a brown and white Tudor house on the corner of Scott and Fulton. // Please come up the stairs behind the brown wall on Fulton w",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478610",
      "order_id": "2875622",
      "email": "jacinthsohi@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jacinth Sohi",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Use Google Maps as guide // It's a brown and white Tudor house on the corner of Scott and Fulton. // Please come up the stairs behind the brown wall on Fulton w",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478610",
      "order_id": "2875622",
      "email": "jacinthsohi@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jackie Netardus",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Missouri City \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480411",
      "order_id": "2877537",
      "email": "jackie@ohhellojackie.com",
      "vip": "No",
      "city": "Missouri City",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jacob Greene",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Gate code 2653# please walk up steps on left and place on large rock bench in front of front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478923",
      "order_id": "2875962",
      "email": "jgreene404@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jacob Greene",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Gate code 2653# please walk up steps on left and place on large rock bench in front of front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478923",
      "order_id": "2875962",
      "email": "jgreene404@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jacque Albus",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Richmond Heights \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480075",
      "order_id": "2877160",
      "email": "jalbus@harrisonllp.com",
      "vip": "No",
      "city": "Richmond Heights",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jake Hulbert",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Houston \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480414",
      "order_id": "2877540",
      "email": "jhulbert11239@gmail.com",
      "vip": "No",
      "city": "Houston",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jalisa Brown",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google maps to locate the address //(2) The driver will be able to access the apartment. The entrance to the apartment is on Laurel Avenue. The apartmen",
      "onfleet_excerpt": "06/22/2026 \u00b7 Half Moon Bay \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480244",
      "order_id": "2877358",
      "email": "jalisabrown26@gmail.com",
      "vip": "No",
      "city": "Half Moon Bay",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "James Richardson",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Address is 305 \u2014 do not deliver to 307. The house has a wood fence with gate. Place box just outside gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478942",
      "order_id": "2875981",
      "email": "j.zach.richardson@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "James Richardson",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Address is 305 \u2014 do not deliver to 307. The house has a wood fence with gate. Place box just outside gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478942",
      "order_id": "2875981",
      "email": "j.zach.richardson@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jami Levesque",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "The house is well lit and there\u2019s really not mistaking where to drop it. In front of the door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lake Forest \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478400",
      "order_id": "2875403",
      "email": "ditches.slivers5h@icloud.com",
      "vip": "No",
      "city": "Lake Forest",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jami Levesque",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "The house is well lit and there\u2019s really not mistaking where to drop it. In front of the door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lake Forest \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478400",
      "order_id": "2875403",
      "email": "ditches.slivers5h@icloud.com",
      "vip": "No",
      "city": "Lake Forest",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jamie Annitto",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sea Girt \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480389",
      "order_id": "2877515",
      "email": "jmannitto@aol.com",
      "vip": "No",
      "city": "Sea Girt",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jan Dils",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Vienna \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479981",
      "order_id": "2877050",
      "email": "jandils@hotmail.com",
      "vip": "No",
      "city": "Vienna",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jane Delling",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Loveland \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479858",
      "order_id": "2876927",
      "email": "jdelling2@gmail.com",
      "vip": "No",
      "city": "Loveland",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jane Muir",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Place box on landing behind plant. Take reusable box/items",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478416",
      "order_id": "2875419",
      "email": "poguecat@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Janelle De Veyra",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt H101. Enter Ava Toluca Hills at the S. Coyote Canyon drive entrance. This entrance has the security guard. This is the ONLY entrance you can enter through. ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480322",
      "order_id": "2877446",
      "email": "janelledeveyra.therapy@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Janelle Kirkley",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Aurora \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480408",
      "order_id": "2877534",
      "email": "jlkirkley@gmail.com",
      "vip": "No",
      "city": "Aurora",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Janet Brown",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-03-09] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route\"",
      "admin_excerpt": "FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route",
      "onfleet_excerpt": "2026-03-09",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478224",
      "order_id": "2875214",
      "email": "jfwbrown@gmail.com",
      "vip": "No",
      "city": "Thousand Oaks",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Janet Brown",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Prior feedback [2026-02-23] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route\"",
      "admin_excerpt": "FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route",
      "onfleet_excerpt": "2026-02-23",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478224",
      "order_id": "2875214",
      "email": "jfwbrown@gmail.com",
      "vip": "No",
      "city": "Thousand Oaks",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Janka Dubakova",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Google Maps is accurate. Ring the bell and hand over the box to the client. If no answer, tuck the box as far to the right side and as close to the door as poss",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479015",
      "order_id": "2876061",
      "email": "janka.dubakova@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jared Morgenstern",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 New York \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479553",
      "order_id": "2876622",
      "email": "jared.morgenstern@gmail.com",
      "vip": "No",
      "city": "New York",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jared Roesch",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479550",
      "order_id": "2876619",
      "email": "roeschinc@gmail.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jasmine Khangura",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Last error [2026-06-04] [#delivery-status] \u2014 driver ...: Delivery complaint \u2014 \"DRIVER ISSUE REPORT: *Reported by:* Jill _Feedback from Jasmine Khangura_ -- *Signed up on:* *AOV:* | *LTV:* ==================== *Delivery Date:* 06/01/2026 *Routing no.:* *Delivery Window:* Overnigh\u2026\"",
      "admin_excerpt": "DRIVER ISSUE REPORT: *Reported by:* Jill _Feedback from Jasmine Khangura_ -- *Signed up on:* *AOV:* | *LTV:* ==================== *Delivery Date:* 06/01/2026 *Routing no.:* *Delivery Window:* Overnigh\u2026",
      "onfleet_excerpt": "2026-06-04",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479010",
      "order_id": "2876056",
      "email": "jkhangura711@gmail.com",
      "vip": "No",
      "city": "South San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jason Kempner",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 6. (1) Use Google Maps as a guide. || (2) Use the Northern gate. || (3) Use the sidewalk gate code, 2022, to enter. || (3) Look for Unit 6 and use the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 West Hollywood \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479232",
      "order_id": "2876289",
      "email": "jasonkempner@microsoft.com",
      "vip": "No",
      "city": "West Hollywood",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jason Luse",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Highland Village \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479609",
      "order_id": "2876678",
      "email": "jlpurchases@pm.me",
      "vip": "No",
      "city": "Highland Village",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jason Nye",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "GPS will take you to the garage. Use sidewalk to come around front towards park and leave inside gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Irvine \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479799",
      "order_id": "2876868",
      "email": "jasonnye@gmail.com",
      "vip": "No",
      "city": "Irvine",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jayden Lightner",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Naples \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479969",
      "order_id": "2877038",
      "email": "jadelightner7@hotmail.com",
      "vip": "No",
      "city": "Naples",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jazmyn Johnson",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Grand Forks \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479757",
      "order_id": "2876826",
      "email": "justjazjohnson@gmail.com",
      "vip": "No",
      "city": "Grand Forks",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jean Luc LeFurgy",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Call apartment 4 on call box to be let in. (510) 609-6906",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480096",
      "order_id": "2877181",
      "email": "courtaud@protonmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jeanine Patrick",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-01-19] [#delivery-status]: Failed delivery \u2014 \"BUSSINES CLOSED \u00b7 Ops: Reached out to the driver. He's on his way back to leave the box outside the door as per guest's req\u2026\"",
      "admin_excerpt": "BUSSINES CLOSED \u00b7 Ops: Reached out to the driver. He's on his way back to leave the box outside the door as per guest's req\u2026",
      "onfleet_excerpt": "2026-01-19",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479685",
      "order_id": "2876754",
      "email": "patrickjeanine@yahoo.com",
      "vip": "No",
      "city": "Lake Arrowhead",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jeannette Bessinger",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Newport \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480081",
      "order_id": "2877166",
      "email": "jlbessinger@gmail.com",
      "vip": "No",
      "city": "Newport",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jeff Berkowitz",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cortlandt Manor \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479659",
      "order_id": "2876728",
      "email": "hoopss4@aol.com",
      "vip": "No",
      "city": "Cortlandt Manor",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jen Founds",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Prosper \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479979",
      "order_id": "2877048",
      "email": "jennyliz505@gmail.com",
      "vip": "No",
      "city": "Prosper",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jen Starzyk",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Gat #2705. Follow road all the way up, curves right, last house on right. Leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Granada Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479501",
      "order_id": "2876558",
      "email": "jenstarzyk@gmail.com",
      "vip": "No",
      "city": "Granada Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jen Starzyk",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Gat #2705. Follow road all the way up, curves right, last house on right. Leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Granada Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479501",
      "order_id": "2876558",
      "email": "jenstarzyk@gmail.com",
      "vip": "No",
      "city": "Granada Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jen Tompkins",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Akron \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480424",
      "order_id": "2877550",
      "email": "jennifer.tompkins@hotmail.com",
      "vip": "No",
      "city": "Akron",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jenessa Gjeltema",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You'll see a '324' sign in front of the house, by the door. See photo: https://prnt.sc/8oBGXYVIGrIP || (3) Take the box a",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sacramento \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478333",
      "order_id": "2875331",
      "email": "jenessagjeltema@gmail.com",
      "vip": "No",
      "city": "Sacramento",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jenifer Lambert",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Edmonds \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480422",
      "order_id": "2877548",
      "email": "jenifer.m.lambert@gmail.com",
      "vip": "No",
      "city": "Edmonds",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jenn Eubanks",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Atlanta \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479678",
      "order_id": "2876747",
      "email": "jenniferlicohen@gmail.com",
      "vip": "No",
      "city": "Atlanta",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jenna Arkin",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use google maps to navigate. 5702 can be seen on the curb and beside the brown single door on the corner of E Parapet and San Anseline Dr. // (2) Leave box ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Long Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478382",
      "order_id": "2875383",
      "email": "jennaarkin@gmail.com",
      "vip": "Yes",
      "city": "Long Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jenna Duboe",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Leave outside the front door if gate opened. Otherwise leave in front of the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480282",
      "order_id": "2875569",
      "email": "jenna.lubin@gmail.com",
      "vip": "No",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jenna Duboe",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Leave outside the front door if gate opened. Otherwise leave in front of the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480282",
      "order_id": "2875569",
      "email": "jenna.lubin@gmail.com",
      "vip": "No",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Armentrout-Jones",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 201. Dial 201 on the call box to be buzzed in. Take elevator to 2nd floor. Apt 201 is to the left after getting off elevator. If 201 on the buzzer does not ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480173",
      "order_id": "2877288",
      "email": "jarmentrout4@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Armentrout-Jones",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 201. Dial 201 on the call box to be buzzed in. Take elevator to 2nd floor. Apt 201 is to the left after getting off elevator. If 201 on the buzzer does not ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480173",
      "order_id": "2877288",
      "email": "jarmentrout4@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Donohoe",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Vallejo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479520",
      "order_id": "2876587",
      "email": "jennifer.donohoe@yahoo.com",
      "vip": "No",
      "city": "Vallejo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Jerde",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) 30 can be seen on the steps of stones by the driveway on Upland Ave. // (2) Leave at front door and take old boxes and empties with you at all times",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "Bento Cart STE 7",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479096",
      "order_id": "2876148",
      "email": "jj@elixirdesign.com",
      "vip": "Yes",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Pocurull",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 College Station \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480406",
      "order_id": "2877532",
      "email": "jpocurull@mac.com",
      "vip": "No",
      "city": "College Station",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Rivera",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) The driveway is relatively short and the box can be left at the front door. Photo uploaded in the database",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479034",
      "order_id": "2876081",
      "email": "jmsrivera711@gmail.com",
      "vip": "Yes",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Ruggero",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Austin \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480404",
      "order_id": "2877530",
      "email": "jenruggero@gmail.com",
      "vip": "No",
      "city": "Austin",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Wei",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 302. The community gate code is #0007 . Please find building 7 and it's located on the 3rd floor. Please leave the package in front of door for the apartmen",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478352",
      "order_id": "2875352",
      "email": "jwei0808@gmail.com",
      "vip": "No",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer Wei",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 302. The community gate code is #0007 . Please find building 7 and it's located on the 3rd floor. Please leave the package in front of door for the apartmen",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478352",
      "order_id": "2875352",
      "email": "jwei0808@gmail.com",
      "vip": "No",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jennifer jambor-delgado",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Golden \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479819",
      "order_id": "2876888",
      "email": "jenjambor@gmail.com",
      "vip": "No",
      "city": "Golden",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jenny Rooke",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please drop box at the garage door. Please do not contact me - it is ok to just leave the box",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478345",
      "order_id": "2875343",
      "email": "doctorrooke@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jess Craft",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cave Creek \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479656",
      "order_id": "2876725",
      "email": "garnet1717@msn.com",
      "vip": "No",
      "city": "Cave Creek",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jess Rimington",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House no. \u201c5600\u201d can be found above front door. || (3) Leave box by the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480308",
      "order_id": "2876362",
      "email": "jess.brooke.rimington@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jessica Grebner",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Springfield \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480068",
      "order_id": "2877153",
      "email": "jessba777@yahoo.com",
      "vip": "No",
      "city": "Springfield",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jessica Moy",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Long Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480290",
      "order_id": "2875984",
      "email": "jessica.moy29@gmail.com",
      "vip": "No",
      "city": "Long Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jessica Rosenberg",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lakeway \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479667",
      "order_id": "2876736",
      "email": "jessica@mac.com",
      "vip": "No",
      "city": "Lakeway",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jessica Willey",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marathon \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479977",
      "order_id": "2877046",
      "email": "germbrella@gmail.com",
      "vip": "No",
      "city": "Marathon",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jhershierra Jelsma",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Front Door under roof against door UPRIGHT, not on side or upside down",
      "onfleet_excerpt": "06/22/2026 \u00b7 The Woodlands \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479822",
      "order_id": "2876891",
      "email": "jhershierra@jhershierra.com",
      "vip": "No",
      "city": "The Woodlands",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jill Barone",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Dunedin \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479580",
      "order_id": "2876649",
      "email": "jbarone226@gmail.com",
      "vip": "No",
      "city": "Dunedin",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jill Fertitta",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 ERROR \u00b7 ?",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "",
      "order_id": "2877057",
      "email": "gdamas@fertitta.com",
      "vip": "No",
      "city": "ERROR",
      "window": "",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "JoAnn Naumann",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Offutt AFB \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480412",
      "order_id": "2877538",
      "email": "runnrjo1@yahoo.com",
      "vip": "No",
      "city": "Offutt AFB",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joan Pizitz",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Vestavia \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480392",
      "order_id": "2877518",
      "email": "jpizitz@outlook.com",
      "vip": "No",
      "city": "Vestavia",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joan Rosenblatt",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Hi I just want to try the first week. I do not want weeks after yet delivered til I try it and I have 4 weeks of travel in april/may thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cherry Hill \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480123",
      "order_id": "2877208",
      "email": "jgrosenblatt@hotmail.com",
      "vip": "No",
      "city": "Cherry Hill",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joan Rosenblatt",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Hi I just want to try the first week. I do not want weeks after yet delivered til I try it and I have 4 weeks of travel in april/may thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cherry Hill \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480123",
      "order_id": "2877208",
      "email": "jgrosenblatt@hotmail.com",
      "vip": "No",
      "city": "Cherry Hill",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joan Turner",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Updated Instructions: STEP 1. Navigate 21 Elm Avenue, Woodacre, CA via Google Maps, it will lead you to the right location STEP 2. You should see the number \u201921",
      "onfleet_excerpt": "06/22/2026 \u00b7 Woodacre \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478506",
      "order_id": "2875511",
      "email": "joanturner649@gmail.com",
      "vip": "No",
      "city": "Woodacre",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joan Turner",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated Instructions: STEP 1. Navigate 21 Elm Avenue, Woodacre, CA via Google Maps, it will lead you to the right location STEP 2. You should see the number \u201921",
      "onfleet_excerpt": "06/22/2026 \u00b7 Woodacre \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478506",
      "order_id": "2875511",
      "email": "joanturner649@gmail.com",
      "vip": "No",
      "city": "Woodacre",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joanna McNamara",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Ann Arbor \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479986",
      "order_id": "2877055",
      "email": "joanna.mcnamara@gmail.com",
      "vip": "No",
      "city": "Ann Arbor",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joanne Bohigian",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Delivery can be left on front door porch against the wall at top of stairs",
      "onfleet_excerpt": "06/22/2026 \u00b7 Foster City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478484",
      "order_id": "2875489",
      "email": "jbohigian@gmail.com",
      "vip": "No",
      "city": "Foster City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jodi Prochaska",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Ph 5. (1) Use Google Maps as guide // ((2) You'll see a \"UNION HOUSE\" sign and the '1515\" number on the right side facing the building. See photo: https://prnt.",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480050",
      "order_id": "2875223",
      "email": "jodipro@me.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jodie Suess",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Emeryville \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480306",
      "order_id": "2877427",
      "email": "booduhbelly@hotmail.com",
      "vip": "No",
      "city": "Emeryville",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "John Murphy",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 503. (1) Use Google Maps as a guide. || (2) Go to the security guard, and they will buzz you in. || (3) Take the elevator to the 5th floor. Note: The main ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480391",
      "order_id": "2877517",
      "email": "jkmurphy@jkmurphyadvisors.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "John Paul",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Trumbull \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480405",
      "order_id": "2877531",
      "email": "johnpaulcorp@gmail.com",
      "vip": "No",
      "city": "Trumbull",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jon Streit",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Aurora \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479806",
      "order_id": "2876875",
      "email": "jonathan.streit@gmail.com",
      "vip": "No",
      "city": "Aurora",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jonathan Bloom",
      "severity": "medium",
      "code": "fridge_required",
      "message": "Must place food inside refrigerator \u2014 high-touch stop",
      "admin_excerpt": "Apt 202. Apt. 202 || || (1) Use the two keys sent to you to enter the apartment building at 1701 Beach Street, San Francisco - corner of Beach and Fillmore || (",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478854",
      "order_id": "2875890",
      "email": "bloom.diane@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jonathan Eide",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) 1872 can be seen beside the gate. Gate is unlocked. Only the handle from the street side will work to avoid kids getting out. // (2) Enter and leave box at ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Hillsborough \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478599",
      "order_id": "2875611",
      "email": "joneide@gmail.com",
      "vip": "Yes",
      "city": "Hillsborough",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jordan Rakas",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 103. Scroll to Rakas, J CALL on the call box (apt 103)",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480083",
      "order_id": "2877168",
      "email": "jordanrakas@yahoo.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Jordan Wielgoszinski",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Old Orchard Beach \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480098",
      "order_id": "2877183",
      "email": "jordan.mezoian91@gmail.com",
      "vip": "No",
      "city": "Old Orchard Beach",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joseph Harris",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 304. (1) Use Google Maps as a guide || (2) At the call box, dial Harris, J, to be let in. || (3) Once inside, look for Unit 304. || (4) Leave the box for U",
      "onfleet_excerpt": "06/22/2026 \u00b7 Valley Village \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479202",
      "order_id": "2876259",
      "email": "joseph.amun@gmail.com",
      "vip": "No",
      "city": "Valley Village",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joseph Harris",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-25] [#delivery-status]: Failed delivery \u2014 \"Order was cancelled \u00b7 Ops: Cancellation Screenshot 2026-05-25 at 12.50.54 AM.png\"",
      "admin_excerpt": "Order was cancelled \u00b7 Ops: Cancellation Screenshot 2026-05-25 at 12.50.54 AM.png",
      "onfleet_excerpt": "2026-05-25",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479202",
      "order_id": "2876259",
      "email": "joseph.amun@gmail.com",
      "vip": "No",
      "city": "Valley Village",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Josh Eastman",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 ERROR \u00b7 ?",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "",
      "order_id": "2876923",
      "email": "east123man@yahoo.com",
      "vip": "No",
      "city": "ERROR",
      "window": "",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Josie Haspel",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Gate code 1420 (then hit the button that looks like a key). Please deliver next to front door of house",
      "onfleet_excerpt": "06/22/2026 \u00b7 Napa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479505",
      "order_id": "2876562",
      "email": "josie.haspel@gmail.com",
      "vip": "No",
      "city": "Napa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Josie Haspel",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Gate code 1420 (then hit the button that looks like a key). Please deliver next to front door of house",
      "onfleet_excerpt": "06/22/2026 \u00b7 Napa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479505",
      "order_id": "2876562",
      "email": "josie.haspel@gmail.com",
      "vip": "No",
      "city": "Napa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Joy Su",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Single family home; can leave at front door. Green house with a couple steps before front door. When it\u2019s dark it can sometimes be difficult to read the numbers",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Mateo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479295",
      "order_id": "2876352",
      "email": "joyrsu@gmail.com",
      "vip": "No",
      "city": "San Mateo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julia Bugayev",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "The code to enter is #9598 and then please take the stairs down to the hallway and it's the door all the way down",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480041",
      "order_id": "2877110",
      "email": "jbugayev18@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julia Bugayev",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "The code to enter is #9598 and then please take the stairs down to the hallway and it's the door all the way down",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480041",
      "order_id": "2877110",
      "email": "jbugayev18@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julia Casella",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Daniela Fagnani 10 Thornberry Road Winchester MA 01890 781-729-8600",
      "onfleet_excerpt": "06/22/2026 \u00b7 Winchester \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480364",
      "order_id": "2877492",
      "email": "juliacasella@gmail.com",
      "vip": "No",
      "city": "Winchester",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julia Casella",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-25] [#delivery-status]: Failed delivery \u2014 \"This order was cancelled \u00b7 Ops: Courier to Shipping. Related HERE *Special Delivery Changes:* \u2022 Ashley Pirozzi - COURIER TO SHIPPING\u2026\"",
      "admin_excerpt": "This order was cancelled \u00b7 Ops: Courier to Shipping. Related HERE *Special Delivery Changes:* \u2022 Ashley Pirozzi - COURIER TO SHIPPING\u2026",
      "onfleet_excerpt": "2026-05-25",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480364",
      "order_id": "2877492",
      "email": "juliacasella@gmail.com",
      "vip": "No",
      "city": "Winchester",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julia Casella",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Prior feedback [2026-05-04] [#delivery-status]: Failed delivery \u2014 \"Courier to Shipping (One-time Address Change)\"",
      "admin_excerpt": "Courier to Shipping (One-time Address Change)",
      "onfleet_excerpt": "2026-05-04",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480364",
      "order_id": "2877492",
      "email": "juliacasella@gmail.com",
      "vip": "No",
      "city": "Winchester",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julia Kartseva",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Zephyr Cove \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479622",
      "order_id": "2876691",
      "email": "yulia.kartseva@gmail.com",
      "vip": "No",
      "city": "Zephyr Cove",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julia Stanton",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lawndale \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479150",
      "order_id": "2876203",
      "email": "higher.ed.julia@gmail.com",
      "vip": "No",
      "city": "Lawndale",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julie Nguyen",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-17] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Julie Nguyen *Failure Reason:* OTHER *Failure Notes:* My packing sheet said it was canceled and I checked with the hub manager. No boxes to deliver. It\u2019s already bee\u2026\"",
      "admin_excerpt": "FAILED DELIVERY: *Affected Guest:* Julie Nguyen *Failure Reason:* OTHER *Failure Notes:* My packing sheet said it was canceled and I checked with the hub manager. No boxes to deliver. It\u2019s already bee\u2026",
      "onfleet_excerpt": "2026-05-17",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479544",
      "order_id": "2876389",
      "email": "joolieshmoolie@gmail.com",
      "vip": "No",
      "city": "Concord",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Julie Simon",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 New Orleans \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480011",
      "order_id": "2877080",
      "email": "julie@civilized.ai",
      "vip": "No",
      "city": "New Orleans",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Justin Brooks",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Ardmore \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479725",
      "order_id": "2876794",
      "email": "justin.brooks@brookslawgrouppllc.com",
      "vip": "No",
      "city": "Ardmore",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Justin Hogan",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Montgomery \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479557",
      "order_id": "2876626",
      "email": "drhogan@lvwell.com",
      "vip": "No",
      "city": "Montgomery",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Justin Rosenstein",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Leave the box at the front door. || (3) For any issues encountered, call the guest's phone number: 216-905-2323",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Anselmo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478972",
      "order_id": "2876013",
      "email": "jr.support@dreamlings.org",
      "vip": "Yes",
      "city": "San Anselmo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Justine Baker",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Millersburg \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480419",
      "order_id": "2877545",
      "email": "jdavisbaker@gmail.com",
      "vip": "No",
      "city": "Millersburg",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kai Sall",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Unit 2225. The apartment is called The Residences at Bella Terra. There are package lockers that are accessible from the front of the building. The box can be d",
      "onfleet_excerpt": "06/22/2026 \u00b7 Huntington Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480082",
      "order_id": "2877167",
      "email": "kaimhervey@gmail.com",
      "vip": "Yes",
      "city": "Huntington Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kaitie Coghlan",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479962",
      "order_id": "2877031",
      "email": "kaitsc@gmail.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kaja Bulone",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Use the gate code: 26400, to enter. Note: It is a gated community. || (3) Leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Clarita \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480074",
      "order_id": "2877159",
      "email": "kk.bulone@gmail.com",
      "vip": "No",
      "city": "Santa Clarita",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kannan Goundan",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 227. To gain entry into the complex, find the call box. Option 1: Tap \"Virtual Key\" and use this 6-digit PIN 098303. Option 2: Tap \"Directory\" and then type",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478472",
      "order_id": "2875477",
      "email": "kannan@cakoose.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Karen Walker",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Haddonfield \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480118",
      "order_id": "2877203",
      "email": "karen.sethi@gmail.com",
      "vip": "No",
      "city": "Haddonfield",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Karena Neubauer",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cornelius \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479934",
      "order_id": "2877003",
      "email": "neubauka@gmail.com",
      "vip": "No",
      "city": "Cornelius",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kartik Joshi",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 2L. Building 2, Apt L. Please drive into the parking lot at the BACK of the apartment. The apartment is on the first floor, under the stairs to the left, ne",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Clara \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479375",
      "order_id": "2876430",
      "email": "joshi.kartik@gmail.com",
      "vip": "No",
      "city": "Santa Clara",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kate Holloway",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "The delivery should go to the upstairs apartment at the property, and the stairs are located to the left of the front porch. Please tuck the box to the right/in",
      "onfleet_excerpt": "06/22/2026 \u00b7 Martinez \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479179",
      "order_id": "2876232",
      "email": "k8wiegand@gmail.com",
      "vip": "Yes",
      "city": "Martinez",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kate Wurzbacher",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 2. (1) Use Google Maps as a guide. || (2) Use the gate code: 4448# to enter. If the code does not work, call the guest for a new code. || (3) Look for Apt 2",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480228",
      "order_id": "2877343",
      "email": "kwurzbacher@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Katelyn Giacobbe",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 12. Gate code 4501, BRING TO APARTMENT 8, NOT 12",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478834",
      "order_id": "2875868",
      "email": "katiegiacobbe1@gmail.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Katelyn Weick",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seven Fields \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480034",
      "order_id": "2877103",
      "email": "weickka@gmail.com",
      "vip": "No",
      "city": "Seven Fields",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Katerina Jovanoska",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Englewood Cliffs \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480033",
      "order_id": "2877102",
      "email": "k.jovanoska@gmail.com",
      "vip": "No",
      "city": "Englewood Cliffs",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Katherine Barnett",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Waxhaw \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479974",
      "order_id": "2877043",
      "email": "kcbarnett4@gmail.com",
      "vip": "No",
      "city": "Waxhaw",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Katherine Luna",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cupertino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479458",
      "order_id": "2876515",
      "email": "katherine.e.luna@gmail.com",
      "vip": "No",
      "city": "Cupertino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Katherine Mc",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Open either (in the driveway or through the front) yard gate (no lock, just a latch) and drop off our delivery at the front door. Also, please look around on th",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479444",
      "order_id": "2876502",
      "email": "mckuoooo@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Katherine Mc",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Open either (in the driveway or through the front) yard gate (no lock, just a latch) and drop off our delivery at the front door. Also, please look around on th",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479444",
      "order_id": "2876502",
      "email": "mckuoooo@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Katherine Romero",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 West Babylon \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479653",
      "order_id": "2876722",
      "email": "kathypj1@aol.com",
      "vip": "No",
      "city": "West Babylon",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kathleen Stetson",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Ridgway \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480005",
      "order_id": "2877074",
      "email": "kstetsonplus@gmail.com",
      "vip": "No",
      "city": "Ridgway",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kathy Chrostowska",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Edmonds \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479953",
      "order_id": "2877022",
      "email": "kchrostowska@gmail.com",
      "vip": "No",
      "city": "Edmonds",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kathy Irwin",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 St George \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479629",
      "order_id": "2876698",
      "email": "kirwin999@outlook.com",
      "vip": "No",
      "city": "St George",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Katja Koeppen",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Hanover \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479651",
      "order_id": "2876720",
      "email": "koeppen.katja@gmail.com",
      "vip": "No",
      "city": "Hanover",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "KayLee Godfrey",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Anaheim \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478385",
      "order_id": "2875387",
      "email": "kayrgodfrey@gmail.com",
      "vip": "No",
      "city": "Anaheim",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kaylee O'Brien",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Portland \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480388",
      "order_id": "2877514",
      "email": "kayleeo333@gmail.com",
      "vip": "No",
      "city": "Portland",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kealy Bowers",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) Address is 216 1/2 not 216 :) please leave on front bench",
      "onfleet_excerpt": "06/22/2026 \u00b7 Venice \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479190",
      "order_id": "2876245",
      "email": "kealybowers@gmail.com",
      "vip": "No",
      "city": "Venice",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kelly Bray",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Wilkes Barre \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479890",
      "order_id": "2876959",
      "email": "kellybraysnyder@gmail.com",
      "vip": "No",
      "city": "Wilkes Barre",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kelly Craig",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "We have a large brown house with a big bushy tree. Please leave the box on the front porch near the doormat",
      "onfleet_excerpt": "06/22/2026 \u00b7 Encinitas \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479885",
      "order_id": "2876954",
      "email": "kellyccraig19@gmail.com",
      "vip": "No",
      "city": "Encinitas",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kelly Craig",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "We have a large brown house with a big bushy tree. Please leave the box on the front porch near the doormat",
      "onfleet_excerpt": "06/22/2026 \u00b7 Encinitas \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479885",
      "order_id": "2876954",
      "email": "kellyccraig19@gmail.com",
      "vip": "No",
      "city": "Encinitas",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kelly Duncan",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Saint Helena Island \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479731",
      "order_id": "2876800",
      "email": "kdunc4@gmail.com",
      "vip": "No",
      "city": "Saint Helena Island",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kelly Harradine",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) medium-height wooden fence with an entry gate. || (3) Leave the box in front of the entry gate, under the shade",
      "onfleet_excerpt": "06/22/2026 \u00b7 Pacifica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479526",
      "order_id": "2876593",
      "email": "kellyharradine@gmail.com",
      "vip": "No",
      "city": "Pacifica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kelly Huguenard",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lake Geneva \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479997",
      "order_id": "2877066",
      "email": "kellyhuguenard@me.com",
      "vip": "No",
      "city": "Lake Geneva",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kelly Schwartz",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Wilson \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479992",
      "order_id": "2877061",
      "email": "khilde2@me.com",
      "vip": "No",
      "city": "Wilson",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kendall Fujioka",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479739",
      "order_id": "2876808",
      "email": "kendallfujioka@hotmail.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kendra Skold",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Creek \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479734",
      "order_id": "2876803",
      "email": "skold.kendra@gmail.com",
      "vip": "No",
      "city": "Mill Creek",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kenneth Dulaney",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burlingame \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480312",
      "order_id": "2877434",
      "email": "kdulaney1@live.com",
      "vip": "No",
      "city": "Burlingame",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kensey Biggs",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Nashville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479907",
      "order_id": "2876976",
      "email": "kensey.biggs@gmail.com",
      "vip": "No",
      "city": "Nashville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ketul Patel",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You\u2019ll see a \u201c412\u201d sign in front of the house. See photo: https://prnt.sc/CgbPbjBKflG2 || (3) Leave the box at the porch.",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478667",
      "order_id": "2875685",
      "email": "shaynaketul@gmail.com",
      "vip": "Yes",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kevin Barnes",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Park on Buckeye, walk through white gate, deliver up top just inside the white gate door. PLEASE LEAVE THE BOX JUST INSIDE THE PEDESTRIAN GATE. DO NOT WALK DOWN",
      "onfleet_excerpt": "06/22/2026 \u00b7 Belvedere \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478433",
      "order_id": "2875437",
      "email": "kbarnes3131@gmail.com",
      "vip": "Yes",
      "city": "Belvedere",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kevin Combs",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Memphis \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479643",
      "order_id": "2876712",
      "email": "thuper_therious@icloud.com",
      "vip": "No",
      "city": "Memphis",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kevin Kumana",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "It's a brown and white Tudor house at the intersection of Scott and Fulton. You'll go up a few brown stairs and you'll see the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478475",
      "order_id": "2875480",
      "email": "kevin.kumana@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kevin Kumana",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "It's a brown and white Tudor house at the intersection of Scott and Fulton. You'll go up a few brown stairs and you'll see the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478475",
      "order_id": "2875480",
      "email": "kevin.kumana@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Khaled M. Nasr",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) The entrance to the area is at Newport Ridge Dr. E || (3) Go to Seyne and please leave at the front door and NO",
      "onfleet_excerpt": "06/22/2026 \u00b7 Newport Coast \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478552",
      "order_id": "2875561",
      "email": "cairomerta@gmail.com",
      "vip": "Yes",
      "city": "Newport Coast",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Khin Oo",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Minneapolis \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480089",
      "order_id": "2877174",
      "email": "k.warkhaung@gmail.com",
      "vip": "No",
      "city": "Minneapolis",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kiana Dezelon",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 ERROR \u00b7 ?",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "",
      "order_id": "2876858",
      "email": "kiana.dezelon@gmail.com",
      "vip": "No",
      "city": "ERROR",
      "window": "",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kianna Wan",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 3611. The driver should just talk to the concierge, who will let him up the elevators. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479376",
      "order_id": "2876431",
      "email": "kianna.wan@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kilian Marsh",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Corte Madera \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480044",
      "order_id": "2877112",
      "email": "kilian.marsh@gmail.com",
      "vip": "No",
      "city": "Corte Madera",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kim Carmer",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Clarita \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480016",
      "order_id": "2877085",
      "email": "kim@braincloud.com",
      "vip": "No",
      "city": "Santa Clarita",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kimberly Barrier",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit B107. (1) Use Google Maps for guidance. || (2) The building is black and white. Google Maps will often direct you to Pointe Surfside HOA\u2014do NOT follow this",
      "onfleet_excerpt": "06/22/2026 \u00b7 Huntington Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478432",
      "order_id": "2875436",
      "email": "kbarrieravila@gmail.com",
      "vip": "Yes",
      "city": "Huntington Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kimberly Lawrence",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 ERROR \u00b7 ?",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "",
      "order_id": "2876963",
      "email": "kimberlyblue@gmail.com",
      "vip": "No",
      "city": "ERROR",
      "window": "",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kimberly McDonald",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Hideout \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479898",
      "order_id": "2876967",
      "email": "kimberlyspeace@gmail.com",
      "vip": "No",
      "city": "Hideout",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kiran Sumra",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Three story condo, near Poppy Lane & Wild Ginger Circle",
      "onfleet_excerpt": "06/22/2026 \u00b7 Yorba Linda \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480045",
      "order_id": "2875538",
      "email": "kirandeepsumra@gmail.com",
      "vip": "No",
      "city": "Yorba Linda",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kirellos Zamary",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You'll see a '1814' sign in front of the house and by the side of the road. See photo: https://prnt.sc/FT9eqISWV06Y || (3",
      "onfleet_excerpt": "06/22/2026 \u00b7 Newport Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479406",
      "order_id": "2876460",
      "email": "kzamary@gmail.com",
      "vip": "Yes",
      "city": "Newport Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kirsten Oates",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Google Maps is accurate. 1. You're in the correct location if you see #33 in the garage. // 2. Though a wooden gate and up wooden stairs. // 3. Leave the box at",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sausalito \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478615",
      "order_id": "2875627",
      "email": "kirsten@porthos.com",
      "vip": "Yes",
      "city": "Sausalito",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kirsten Ruth",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Alexandria \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480376",
      "order_id": "2877502",
      "email": "kirstengruth@gmail.com",
      "vip": "No",
      "city": "Alexandria",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kris Helmick",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Las Vegas \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479836",
      "order_id": "2876905",
      "email": "helmick.kris@gmail.com",
      "vip": "No",
      "city": "Las Vegas",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Krista Lim",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Note: The house has 2 units. Go to the top unit. || (3) Leave the box at the top of the stairs for the top unit",
      "onfleet_excerpt": "06/22/2026 \u00b7 Pacifica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479199",
      "order_id": "2876256",
      "email": "sanfrankrista@gmail.com",
      "vip": "Yes",
      "city": "Pacifica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristen Kenedy",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) It is a condo complex. || (3) Go to Unit #85. || (4) Leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Redwood City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478527",
      "order_id": "2875534",
      "email": "kristen.kenedy@gmail.com",
      "vip": "No",
      "city": "Redwood City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristina Kennett",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 3. Gate code is 5050. My apt is unit 3 on the bottom floor. Go past the mailboxes and its on the right before the stairs that go down to the alley. Please l",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479446",
      "order_id": "2876504",
      "email": "kristinakennett@icloud.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristina Kennett",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 3. Gate code is 5050. My apt is unit 3 on the bottom floor. Go past the mailboxes and its on the right before the stairs that go down to the alley. Please l",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479446",
      "order_id": "2876504",
      "email": "kristinakennett@icloud.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristina Smith",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Wilmington \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479996",
      "order_id": "2877065",
      "email": "kbfsmith23@gmail.com",
      "vip": "No",
      "city": "Wilmington",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristine Artman",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lake Oswego \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480031",
      "order_id": "2877100",
      "email": "krisrotan@gmail.com",
      "vip": "No",
      "city": "Lake Oswego",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristine Hernandez",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Google maps to locate the address.//Leave cooler at front doorstep.//Leave out of street view if possible or behind the big plant pot",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480140",
      "order_id": "2877229",
      "email": "kthernandez@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristine Hernandez",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Use Google maps to locate the address.//Leave cooler at front doorstep.//Leave out of street view if possible or behind the big plant pot",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480140",
      "order_id": "2877229",
      "email": "kthernandez@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristine Mangini",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Coraopolis \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479901",
      "order_id": "2876970",
      "email": "tinemangini@gmail.com",
      "vip": "No",
      "city": "Coraopolis",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kristy Murphy",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) 4611 can be seen on the curb. The house is surrounded by a metal gate an you will find the entrance by the mailbox // (2) Open the gate. If the gate is UNLO",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sherman Oaks \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478849",
      "order_id": "2875883",
      "email": "kristymurph@gmail.com",
      "vip": "Yes",
      "city": "Sherman Oaks",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Krystal Nakanishi",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Dana Point \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478513",
      "order_id": "2875519",
      "email": "krystalnakanishi@gmail.com",
      "vip": "No",
      "city": "Dana Point",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kyle Beatty",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Amherst \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479937",
      "order_id": "2877006",
      "email": "kylebea@gmail.com",
      "vip": "No",
      "city": "Amherst",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Kyle Hoffman",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 West Melbourne \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480094",
      "order_id": "2877179",
      "email": "kylehoffman32@gmail.com",
      "vip": "No",
      "city": "West Melbourne",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "LI MA",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated night instructions: Leave at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Pleasanton \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478532",
      "order_id": "2875539",
      "email": "maliqm@hotmail.com",
      "vip": "No",
      "city": "Pleasanton",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laire Lightner",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Naples \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480086",
      "order_id": "2877171",
      "email": "laire@lairelightner.com",
      "vip": "No",
      "city": "Naples",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laire Lightner",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Naples \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479949",
      "order_id": "2877018",
      "email": "laire7@me.com",
      "vip": "No",
      "city": "Naples",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lanie Graham",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "PLEASE FOLLOW ALL STEPS CAREFULLY EVERY DELIVERY DAY: (1) Drop-Off Location (Very Important) Place the box behind the dragon pot, in the far right corner of the",
      "onfleet_excerpt": "06/22/2026 \u00b7 View Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478773",
      "order_id": "2875802",
      "email": "grahamflix@me.com",
      "vip": "Yes",
      "city": "View Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lara Chu",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use google maps to locate address. \"51\" can be seen beside our front door. // (2) Enter the gate and leave box at our front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Piedmont \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478726",
      "order_id": "2875750",
      "email": "lara.oliver@gmail.com",
      "vip": "Yes",
      "city": "Piedmont",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lara Clarke",
      "severity": "medium",
      "code": "prior_wrong_address",
      "message": "Last error [2026-05-25] [#delivery-status]: Wrong address delivery \u2014 \"wrong box.. wrong address . \u00b7 Ops: The driver dropped off Lara Clarke\u2019s box at Arya Azar\u2019s address. The driver has been advised to retu\u2026\"",
      "admin_excerpt": "wrong box.. wrong address . \u00b7 Ops: The driver dropped off Lara Clarke\u2019s box at Arya Azar\u2019s address. The driver has been advised to retu\u2026",
      "onfleet_excerpt": "2026-05-25",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479138",
      "order_id": "2876191",
      "email": "laralclarke@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laura Baruch",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "1. Use Google Maps to locate the address. || 2. You're in the right location if you see house number 5 painted on the odd side of the road, just before the entr",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480284",
      "order_id": "2875396",
      "email": "laurabilskey@yahoo.com",
      "vip": "Yes",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laura Case",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Evans \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479556",
      "order_id": "2876625",
      "email": "princ3sslaura08@yahoo.com",
      "vip": "No",
      "city": "Evans",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laura Chelossi",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-18] [#delivery-status]: Failed delivery \u2014 \"No box \u00b7 Ops: Cloned and assigned to Riyas\"",
      "admin_excerpt": "No box \u00b7 Ops: Cloned and assigned to Riyas",
      "onfleet_excerpt": "2026-05-18",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479498",
      "order_id": "2876555",
      "email": "laurawarden1007@gmail.com",
      "vip": "No",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laura Groschen",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Franklin \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479968",
      "order_id": "2877037",
      "email": "lgroschen@comcast.net",
      "vip": "No",
      "city": "Franklin",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laura Rendahl",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 ERROR \u00b7 ?",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "",
      "order_id": "2877091",
      "email": "tyme43@hotmail.com",
      "vip": "No",
      "city": "ERROR",
      "window": "",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laura Streit",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Aurora \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479805",
      "order_id": "2876874",
      "email": "lmdstreit@gmail.com",
      "vip": "No",
      "city": "Aurora",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laura Talbot",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "# 3. Leave box behind potted plant next to the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478626",
      "order_id": "2875638",
      "email": "laura.talbot@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laura Thompson",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave at the gate if locked. Thanks and have a good day",
      "onfleet_excerpt": "06/22/2026 \u00b7 Del Mar \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478349",
      "order_id": "2875348",
      "email": "thompsthomps@gmail.com",
      "vip": "No",
      "city": "Del Mar",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lauren Jenkins",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Alexandria \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479592",
      "order_id": "2876661",
      "email": "lajenkins@alum.emory.edu",
      "vip": "No",
      "city": "Alexandria",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lauren Kujawski",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Annapolis \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479828",
      "order_id": "2876897",
      "email": "lauren.kujawski@gmail.com",
      "vip": "No",
      "city": "Annapolis",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lauren Mugglebee",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use google maps to locate address. 54 East Altarinda, Drive Moraga // (2) Leave at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Drive Moraga \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479216",
      "order_id": "2876273",
      "email": "lauren.mugglebee@gmail.com",
      "vip": "Yes",
      "city": "Drive Moraga",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lauren Ross",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Canyon Lake \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480026",
      "order_id": "2877095",
      "email": "mrslaurenrross@gmail.com",
      "vip": "No",
      "city": "Canyon Lake",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lauren Vaccarello",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide // (2) Please leave the box behind the plant, where people from the street cannot see it, to help prevent it from being stolen",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478920",
      "order_id": "2875959",
      "email": "laurenvaccarello@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laurie McGrath",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google maps to locate the address // (2) please hide the box behind the ivy planter to the right side of the porch (Photo: http://tinyurl.com/bp7fsbfs).",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Gatos \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478865",
      "order_id": "2875901",
      "email": "lauriemcgshop@gmail.com",
      "vip": "Yes",
      "city": "Los Gatos",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laurin Seiden",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Ph 810. You may leave with the concierge or valet just off the corner of Colgate and on les deux. Pull into the building with big wood B. Around the corner from",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478698",
      "order_id": "2875718",
      "email": "lmseiden@me.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Laurin Seiden",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Ph 810. You may leave with the concierge or valet just off the corner of Colgate and on les deux. Pull into the building with big wood B. Around the corner from",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478698",
      "order_id": "2875718",
      "email": "lmseiden@me.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lawrence Carroll",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Jacksonville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479815",
      "order_id": "2876884",
      "email": "l.carroll@lscandpartners.com",
      "vip": "No",
      "city": "Jacksonville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lawrence Cutler",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Gilmanton Iron Works \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479798",
      "order_id": "2876867",
      "email": "avians_hills_4j@icloud.com",
      "vip": "No",
      "city": "Gilmanton Iron Works",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lawson Mischer",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lexington \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479578",
      "order_id": "2876647",
      "email": "lawson.w.mischer@gmail.com",
      "vip": "No",
      "city": "Lexington",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Leah Dinh",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House No. \"5821\" is located to the left of the front door || (3) Leave box by front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Castro Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480300",
      "order_id": "2875482",
      "email": "leah.h.dinh@gmail.com",
      "vip": "No",
      "city": "Castro Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lee Ginsberg",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Ph 4. (1) Use Google Maps as a guide. || (2) Use the code: 862630, to enter. || (3) Once inside, leave the box for Ph 4 at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479086",
      "order_id": "2876137",
      "email": "lginsberg323@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lee Krieger",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "My house is a small brick house on the corner that looks like a gingerbread house or like something out of the hobbit. Sometimes it can hard to see the 1 on the",
      "onfleet_excerpt": "06/22/2026 \u00b7 Ross \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479689",
      "order_id": "2876758",
      "email": "ltkrieger@gmail.com",
      "vip": "No",
      "city": "Ross",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Leigh Ann Kelley",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Naples \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479587",
      "order_id": "2876656",
      "email": "peach4444@gmail.com",
      "vip": "No",
      "city": "Naples",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lena Singleton",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "You're in the right place if you see a brown bench on the left and two trees on the right",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mission Viejo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479182",
      "order_id": "2876235",
      "email": "lena.iaremenko@gmail.com",
      "vip": "No",
      "city": "Mission Viejo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lena Singleton",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "You're in the right place if you see a brown bench on the left and two trees on the right",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mission Viejo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479182",
      "order_id": "2876235",
      "email": "lena.iaremenko@gmail.com",
      "vip": "No",
      "city": "Mission Viejo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lenora Young",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Last error [2026-04-29] [#delivery-status]: Delivery complaint \u2014 \"Was the original delivery instruction audited before it went into production? \u00b7 @U034Q38UR, no, but the guest added delivery instructions on their account: _Please do not leave the food at our mailbox\u2026\"",
      "admin_excerpt": "Was the original delivery instruction audited before it went into production? \u00b7 @U034Q38UR, no, but the guest added delivery instructions on their account: _Please do not leave the food at our mailbox\u2026",
      "onfleet_excerpt": "2026-04-29",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478430",
      "order_id": "2875434",
      "email": "lenora_young@me.com",
      "vip": "No",
      "city": "Kentfield",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lenora Young",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Prior feedback [2026-04-19] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Raz _Feedback from Lenora Young_ -- Non-VIP https://app.gomethodology.com/admin/users/411676 *Signed up on:* 11/08/2023 *AOV:* $252.96 | *LTV:* $1,011.82 ==========\u2026\"",
      "admin_excerpt": "DELIVERY ISSUE REPORT: Reported by: Raz _Feedback from Lenora Young_ -- Non-VIP https://app.gomethodology.com/admin/users/411676 *Signed up on:* 11/08/2023 *AOV:* $252.96 | *LTV:* $1,011.82 ==========\u2026",
      "onfleet_excerpt": "2026-04-19",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478430",
      "order_id": "2875434",
      "email": "lenora_young@me.com",
      "vip": "No",
      "city": "Kentfield",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Leonid Igolnik",
      "severity": "medium",
      "code": "fridge_required",
      "message": "Must place food inside refrigerator \u2014 high-touch stop",
      "admin_excerpt": "Apt 2806. LEAVE IT IN THE FRIDGE IN THE MAILROOM ONLY (1) The building has a 24/7 concierge. (2) Ask the front desk for directions to the mail room on the first",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478886",
      "order_id": "2875922",
      "email": "methodology@igolnik.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Leslie Aschenbroich",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Atlanta \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479810",
      "order_id": "2876879",
      "email": "arana.leslie@gmail.com",
      "vip": "No",
      "city": "Atlanta",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Leslie Morsek",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google maps to locate the address //(2) Leave at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478510",
      "order_id": "2875515",
      "email": "lmorsek@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lexi Lightner",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Naples \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480012",
      "order_id": "2877081",
      "email": "lexigirl0225@icloud.com",
      "vip": "No",
      "city": "Naples",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lindsay Garcia",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Shelby Township \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479548",
      "order_id": "2876617",
      "email": "lindsay.garcia19@hotmail.com",
      "vip": "No",
      "city": "Shelby Township",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lindsey Heglar",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Medina \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479990",
      "order_id": "2877059",
      "email": "lmheglar@yahoo.com",
      "vip": "No",
      "city": "Medina",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lisa Carr",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "# 3. Please take the long driveway off the road until you reach the gravel parking area. Find the brick path and then leave box at corner of garage. If you coul",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Barbara \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478700",
      "order_id": "2875720",
      "email": "skylead44@gmail.com",
      "vip": "No",
      "city": "Santa Barbara",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lisa Fichtel",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Antonio \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479565",
      "order_id": "2876634",
      "email": "lmfichtel@gmail.com",
      "vip": "No",
      "city": "San Antonio",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lisa Lefebre",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Hayward \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480144",
      "order_id": "2875533",
      "email": "lisa.a.lefebre@gmail.com",
      "vip": "No",
      "city": "Hayward",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lisa Read",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Hinsdale \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480119",
      "order_id": "2877204",
      "email": "lisa.read@icloud.com",
      "vip": "No",
      "city": "Hinsdale",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lisa Tremain",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please enter through the front gate only and leave the package at the top of the stairs by the front door. The gate can be pushed open",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480251",
      "order_id": "2877365",
      "email": "lisa@butterbell.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lisa Tremain",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please enter through the front gate only and leave the package at the top of the stairs by the front door. The gate can be pushed open",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480251",
      "order_id": "2877365",
      "email": "lisa@butterbell.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Liz White",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Our house is on a corner and has 2 \u201cmain\u201d doors: One 2 full-length clear glass doors. and the other is half-wood, half glass // (2) Please leave the deliver",
      "onfleet_excerpt": "06/22/2026 \u00b7 Newport Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478469",
      "order_id": "2875473",
      "email": "liz_white@me.com",
      "vip": "Yes",
      "city": "Newport Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lizzie Hubbard",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 2203. (1) Use Google Maps as a guide. The Apt is in Building 2 on the corner of Village Land and Sinclair Court. || (3) At the call box, enter the Apt Numbe",
      "onfleet_excerpt": "06/22/2026 \u00b7 Playa Vista \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480342",
      "order_id": "2875451",
      "email": "hubbard.lizzie@gmail.com",
      "vip": "No",
      "city": "Playa Vista",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lizzie Leader",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 13W. Use Google maps to locate the address. The entry gate is at 3700 Los Feliz blvd. // Leave the box on the front of the entry gate away from streetview t",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478881",
      "order_id": "2875917",
      "email": "ewleader@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Logan George",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Norton Shores \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480115",
      "order_id": "2877200",
      "email": "logangeorge123@gmail.com",
      "vip": "No",
      "city": "Norton Shores",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lori Rhodes",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 2312. (1) Apartment 2312 \u2014 box delivered to the third floor || (2) Gate access: There will be a black digital reader at the courtyard gate to the left of t",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Carlos \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480154",
      "order_id": "2877252",
      "email": "rhodes.lori@gmail.com",
      "vip": "No",
      "city": "San Carlos",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Luc Comeau",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Colorado Springs \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480019",
      "order_id": "2877088",
      "email": "luc.comeau@icloud.com",
      "vip": "No",
      "city": "Colorado Springs",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ly Kowalski",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "1. Use Google Maps to locate the address // 2. Address number 1967 Dorrance Ct can be seen close to the porch // 3. Leave box on porch behind grey chair",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478541",
      "order_id": "2875549",
      "email": "lymski@gmail.com",
      "vip": "No",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ly Kowalski",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "1. Use Google Maps to locate the address // 2. Address number 1967 Dorrance Ct can be seen close to the porch // 3. Leave box on porch behind grey chair",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478541",
      "order_id": "2875549",
      "email": "lymski@gmail.com",
      "vip": "No",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lyla Morrison",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Can leave at front door, light will be on. It's a little less than halfway down the street on your right, after you pull onto Littlefield from 25th",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480323",
      "order_id": "2875823",
      "email": "lylamerle@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lyla Morrison",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Can leave at front door, light will be on. It's a little less than halfway down the street on your right, after you pull onto Littlefield from 25th",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480323",
      "order_id": "2875823",
      "email": "lylamerle@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lynn Myers",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Jackson \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480024",
      "order_id": "2877093",
      "email": "plynnmyers@comcast.net",
      "vip": "No",
      "city": "Jackson",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Lynn Tarantino",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Yardley \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479879",
      "order_id": "2876948",
      "email": "lynntarantino776@outlook.com",
      "vip": "No",
      "city": "Yardley",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "MARK HERTHEL",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Olivos \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479691",
      "order_id": "2876760",
      "email": "mherthel@mac.com",
      "vip": "No",
      "city": "Los Olivos",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "MORGAN CAMERON",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Fair Oaks \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480106",
      "order_id": "2877191",
      "email": "info@enlightenedbeautysacramento.com",
      "vip": "No",
      "city": "Fair Oaks",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Madeleine Loeffler",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 West Palm Beach \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479695",
      "order_id": "2876764",
      "email": "maddieoparker@gmail.com",
      "vip": "No",
      "city": "West Palm Beach",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Madeleine Pannell",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Waban \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479955",
      "order_id": "2877024",
      "email": "madeleine.pannell@gmail.com",
      "vip": "No",
      "city": "Waban",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Madison Gaines",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Vancouver \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479905",
      "order_id": "2876974",
      "email": "madison@gaines-family.com",
      "vip": "No",
      "city": "Vancouver",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Madison Weaver",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Go to the 2nd floor. || (3) Look for Unit 4332 and leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479252",
      "order_id": "2876309",
      "email": "vik.madison.w@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Maeghan Anderson",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address. // (2) Leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Pasadena \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478258",
      "order_id": "2875249",
      "email": "maeghanjamea@gmail.com",
      "vip": "Yes",
      "city": "Pasadena",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mahdieh Javid",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Berkeley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479139",
      "order_id": "2876192",
      "email": "mahdiyeh.javid@gmail.com",
      "vip": "No",
      "city": "Berkeley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mallory Cheng",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Leave box under keypad at southern gate. Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Solana Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478800",
      "order_id": "2875830",
      "email": "ccwedding826@gmail.com",
      "vip": "No",
      "city": "Solana Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mallory Culbert",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sugar Land \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479745",
      "order_id": "2876814",
      "email": "mculbert97@gmail.com",
      "vip": "No",
      "city": "Sugar Land",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mandy Hogan",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Once you enter the community, take your first left and our house is the first one on the left",
      "onfleet_excerpt": "06/22/2026 \u00b7 Laguna Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480216",
      "order_id": "2877334",
      "email": "mandy949@gmail.com",
      "vip": "No",
      "city": "Laguna Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mandy Hogan",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Once you enter the community, take your first left and our house is the first one on the left",
      "onfleet_excerpt": "06/22/2026 \u00b7 Laguna Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480216",
      "order_id": "2877334",
      "email": "mandy949@gmail.com",
      "vip": "No",
      "city": "Laguna Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Manuel Jacinto",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Wooden gate will be unlocked. || Please leave delivery at FRONT DOOR",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480366",
      "order_id": "2877494",
      "email": "mjcnto@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Marco Buyson",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Floral Park \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479692",
      "order_id": "2876761",
      "email": "mbuyson@gmail.com",
      "vip": "No",
      "city": "Floral Park",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Maria Anderson",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Houston \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479730",
      "order_id": "2876799",
      "email": "upliftmbs@gmail.com",
      "vip": "No",
      "city": "Houston",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Maria Baccari",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Arlington \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479621",
      "order_id": "2876690",
      "email": "maria.baccari@darlenegroup.com",
      "vip": "No",
      "city": "Arlington",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Maria Elisa Gonzales",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Dallas \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480003",
      "order_id": "2877072",
      "email": "mariaelisa92113@gmail.com",
      "vip": "No",
      "city": "Dallas",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Maria Wilcox",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Colorado Springs \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479585",
      "order_id": "2876654",
      "email": "mariaswilcox@gmail.com",
      "vip": "No",
      "city": "Colorado Springs",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mariah Rubino",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 102. Gate Code: 01022. Enter the building and leave the box by the front door at Apt 102",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479535",
      "order_id": "2876603",
      "email": "mariahrubino@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mariah Rubino",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 102. Gate Code: 01022. Enter the building and leave the box by the front door at Apt 102",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479535",
      "order_id": "2876603",
      "email": "mariahrubino@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Marie Vagedes",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Dunedin \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480021",
      "order_id": "2877090",
      "email": "breezymariez@gmail.com",
      "vip": "No",
      "city": "Dunedin",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Marilyn Cachola",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Must walk up steps to front door, take a pic and text to me, then depart",
      "onfleet_excerpt": "06/22/2026 \u00b7 Alamo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479527",
      "order_id": "2876594",
      "email": "marilynlucey@gmail.com",
      "vip": "No",
      "city": "Alamo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Marisa Aoki",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Clovis \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479615",
      "order_id": "2876684",
      "email": "mg.aoki@gmail.com",
      "vip": "No",
      "city": "Clovis",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Marisa Kates",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Thibodaux \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480401",
      "order_id": "2877527",
      "email": "sweetmellie0789@yahoo.com",
      "vip": "No",
      "city": "Thibodaux",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mariya Wharry",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lodi \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480030",
      "order_id": "2877099",
      "email": "mariya.wharry@gmail.com",
      "vip": "No",
      "city": "Lodi",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mark Nunez",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "907 N Maple St # 101. There is a patio in front of house",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burbank \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480365",
      "order_id": "2877493",
      "email": "drmarknunez@msn.com",
      "vip": "No",
      "city": "Burbank",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mark Vicknair",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Google Maps to locate the address || The house number 8853 || Enter the area and leave the box at the door to the right of the house on the first floor. The",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Cruz \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478807",
      "order_id": "2875839",
      "email": "1caferacer@comcast.net",
      "vip": "Yes",
      "city": "Santa Cruz",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Marley Garrabrant",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave in the driveway by the cars. Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479388",
      "order_id": "2876444",
      "email": "kaitlynmarley01@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mary Culver",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Liberty Township \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479716",
      "order_id": "2876785",
      "email": "mary.culver@yahoo.com",
      "vip": "No",
      "city": "Liberty Township",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mary Egleston",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Greenwood Village \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479875",
      "order_id": "2876944",
      "email": "megleston@msn.com",
      "vip": "No",
      "city": "Greenwood Village",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Matt Endler",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 501. (1) Use Google Maps to locate the address // (2) You'll see the \"218\" sign in front of the building. See photo: https://prnt.sc/QTXkQoSLN8Ce // (3) Ent",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479568",
      "order_id": "2876637",
      "email": "endler.matthew@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Megan Browdie",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Washington \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479576",
      "order_id": "2876645",
      "email": "browdie@gmail.com",
      "vip": "No",
      "city": "Washington",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Megan Cadow",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) Street No. \"10\" can be found on the curb || (3) Leave box on top of the stairs by the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Anselmo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480232",
      "order_id": "2877347",
      "email": "megan.cadow@gmail.com",
      "vip": "No",
      "city": "San Anselmo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Meghan DeBard",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Antonio \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480103",
      "order_id": "2877188",
      "email": "medebard@gmail.com",
      "vip": "No",
      "city": "San Antonio",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Meghan Merris",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Old Lyme \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480117",
      "order_id": "2877202",
      "email": "king.meghan@gmail.com",
      "vip": "No",
      "city": "Old Lyme",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mel Kurkjian",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Fort Worth \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479737",
      "order_id": "2876806",
      "email": "melaniedob@yahoo.com",
      "vip": "No",
      "city": "Fort Worth",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Melina Boswell",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Spc 21. Moved to unit 21 - Still FRONT ROW, NOT 21A!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Huntington Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "Methodology LAW RH 6",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480281",
      "order_id": "2877405",
      "email": "melinaboswell@gmail.com",
      "vip": "Yes",
      "city": "Huntington Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Melissa Boldman",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Las Vegas \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479624",
      "order_id": "2876693",
      "email": "mlssb@yahoo.com",
      "vip": "No",
      "city": "Las Vegas",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Melissa Brides",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "The gate will be unlocked, just push on the black lock and then push the gate open. Please do not drop package over the fence",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480356",
      "order_id": "2877487",
      "email": "melbrides@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Melissa Brides",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "The gate will be unlocked, just push on the black lock and then push the gate open. Please do not drop package over the fence",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480356",
      "order_id": "2877487",
      "email": "melbrides@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Melissa Wong",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Corner house... Can leave to the right of the door in the small covered area",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478214",
      "order_id": "2875203",
      "email": "wongmelissam@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Meng Shen",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House No \u201c1215\u201d is on black sign and can be found to the left of the front door || (3) Leave box on the front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Jose \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478551",
      "order_id": "2875560",
      "email": "meng_shen@outlook.com",
      "vip": "No",
      "city": "San Jose",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mercedes Laris",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 South Amboy \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479709",
      "order_id": "2876778",
      "email": "jules02010828@gmail.com",
      "vip": "No",
      "city": "South Amboy",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michael Ballantyne",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Prairie Village \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479963",
      "order_id": "2877032",
      "email": "michael@mbbm.com",
      "vip": "No",
      "city": "Prairie Village",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michael Balsamo",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Do not leave outside apartment. Ring buzzer for 3140 and we\u2019ll let you in",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480258",
      "order_id": "2877375",
      "email": "michael.j.balsamo@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michael Brown",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Austin \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480386",
      "order_id": "2877512",
      "email": "brow6945@gmail.com",
      "vip": "No",
      "city": "Austin",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michael Fulton",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Westlake \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479831",
      "order_id": "2876900",
      "email": "mfulton@medvisory.com",
      "vip": "No",
      "city": "Westlake",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michael McCullough",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Google maps to locate the address.//House number 2505 is marked on the mailbox.// The house sits off the street and down a driveway. Mailbox is located at s",
      "onfleet_excerpt": "06/22/2026 \u00b7 Menlo Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479238",
      "order_id": "2876295",
      "email": "mikemccullough32@yahoo.com",
      "vip": "No",
      "city": "Menlo Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michael Miller",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Schererville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479606",
      "order_id": "2876675",
      "email": "mmiller7436304@gmail.com",
      "vip": "No",
      "city": "Schererville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michael Privman",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Gaithersburg \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480375",
      "order_id": "2877501",
      "email": "mprivman@gmail.com",
      "vip": "No",
      "city": "Gaithersburg",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michael Smith",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palm Beach Gardens \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479788",
      "order_id": "2876857",
      "email": "riley.smith1185@gmail.com",
      "vip": "No",
      "city": "Palm Beach Gardens",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michele Betts Ross",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Harrisburg \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479762",
      "order_id": "2876831",
      "email": "me11is3@hotmail.com",
      "vip": "No",
      "city": "Harrisburg",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michele Lada",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Google maps to locate the address.//House number 2247 is marked by the front porch.//Leave the box at the front porch (hidden out of streetview)",
      "onfleet_excerpt": "06/22/2026 \u00b7 Napa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479312",
      "order_id": "2876368",
      "email": "ladalove@gmail.com",
      "vip": "No",
      "city": "Napa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michelle Horsley",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "We are in tow townhomes that are connected to the culdesac at the end of the community. We are the 2nd townhome in. You can come in fat the front gate and leave",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479402",
      "order_id": "2876457",
      "email": "05mrhodes@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michelle Horsley",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "We are in tow townhomes that are connected to the culdesac at the end of the community. We are the 2nd townhome in. You can come in fat the front gate and leave",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479402",
      "order_id": "2876457",
      "email": "05mrhodes@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michelle Keating",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Put by front door, to the left when facing the door, between wall and loveseat so it's not in sight from the street",
      "onfleet_excerpt": "06/22/2026 \u00b7 Rohnert Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480248",
      "order_id": "2877362",
      "email": "mkeating003@gmail.com",
      "vip": "No",
      "city": "Rohnert Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michelle Keating",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Put by front door, to the left when facing the door, between wall and loveseat so it's not in sight from the street",
      "onfleet_excerpt": "06/22/2026 \u00b7 Rohnert Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480248",
      "order_id": "2877362",
      "email": "mkeating003@gmail.com",
      "vip": "No",
      "city": "Rohnert Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michelle Mattea",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "leave on side of porch so it can't be seen from street",
      "onfleet_excerpt": "06/22/2026 \u00b7 Concord \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479435",
      "order_id": "2876492",
      "email": "michellemattea@gmail.com",
      "vip": "No",
      "city": "Concord",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michelle Peterson",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mount Laurel \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479793",
      "order_id": "2876862",
      "email": "mpeterson0312@gmail.com",
      "vip": "No",
      "city": "Mount Laurel",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michelle Tang",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 2E. (1) Use Google Maps as a guide. || (2) Use the gate code: 222, to enter. || (3) Once you enter, make a right and go to the elevator behind the BBQ gril",
      "onfleet_excerpt": "06/22/2026 \u00b7 Alhambra \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478793",
      "order_id": "2875822",
      "email": "cal.mltang@gmail.com",
      "vip": "No",
      "city": "Alhambra",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Michiko Dawkins",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Walk up front path/stairs to the front door and place on porch which is covered // (2) Take ALL old boxes and empties with you at all times",
      "onfleet_excerpt": "06/22/2026 \u00b7 Danville \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480292",
      "order_id": "2877414",
      "email": "mich@kabukibrands.com",
      "vip": "No",
      "city": "Danville",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mike C Veracka",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 1505. (1) Use Google Maps as a guide. || (2) There's a front desk that will buzz you up to Unit 1505. || (3) Once inside, go to Unit 1505. || (4) Leave the",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478578",
      "order_id": "2875589",
      "email": "halo6903@yahoo.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mike Cheng",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479760",
      "order_id": "2876829",
      "email": "principalcodingwizard@gmail.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mike Gioja",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Rochester \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479674",
      "order_id": "2876743",
      "email": "mike.gioja@gmail.com",
      "vip": "No",
      "city": "Rochester",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Miles Rodriguez",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please open the gate and leave at the front door. Thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 National City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479491",
      "order_id": "2876549",
      "email": "milesrodrigz@gmail.com",
      "vip": "No",
      "city": "National City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Miranda Chih",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Irvine \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480360",
      "order_id": "2877490",
      "email": "skipjackms7@gmail.com",
      "vip": "No",
      "city": "Irvine",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Mitali Jariwala",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Duvall \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480037",
      "order_id": "2877106",
      "email": "mitali.jariwala@gmail.com",
      "vip": "No",
      "city": "Duvall",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Molly Beauchemin",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Alexandria \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479620",
      "order_id": "2876689",
      "email": "molly.beauchemin@gmail.com",
      "vip": "No",
      "city": "Alexandria",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Molly Friggeri",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Denver \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479957",
      "order_id": "2877026",
      "email": "molly@friggeri.net",
      "vip": "No",
      "city": "Denver",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Monica Schiff",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Leave cooler at the door. The house is at the very end. Past 6621. There is a turnaround are in front of our house",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480252",
      "order_id": "2877366",
      "email": "aimarschiff@mac.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Monica Schiff",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Leave cooler at the door. The house is at the very end. Past 6621. There is a turnaround are in front of our house",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480252",
      "order_id": "2877366",
      "email": "aimarschiff@mac.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Morgan Demel",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Schertz \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479627",
      "order_id": "2876696",
      "email": "morganhook@icloud.com",
      "vip": "No",
      "city": "Schertz",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Moriah Glenn",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Leave on bench on front porch. Please do not leave on ground",
      "onfleet_excerpt": "06/22/2026 \u00b7 Charlotte \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479742",
      "order_id": "2876811",
      "email": "moriahglenn@gmail.com",
      "vip": "No",
      "city": "Charlotte",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Munique Maia",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 McLean \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479935",
      "order_id": "2877004",
      "email": "muniquepmaia@gmail.com",
      "vip": "No",
      "city": "McLean",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nabil Chaya",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Farmville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479714",
      "order_id": "2876783",
      "email": "methodology.posture626@simplelogin.com",
      "vip": "No",
      "city": "Farmville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nancy Charbonneau",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 The Woodlands \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479749",
      "order_id": "2876818",
      "email": "nancycharbonneau@icloud.com",
      "vip": "No",
      "city": "The Woodlands",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nancy Vu",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Vienna \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479603",
      "order_id": "2876672",
      "email": "nancy_m_vu@yahoo.com",
      "vip": "No",
      "city": "Vienna",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Naomi Bade",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Indianapolis \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479883",
      "order_id": "2876952",
      "email": "anaskay@gmail.com",
      "vip": "No",
      "city": "Indianapolis",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Naomi Charlotte Marquardt Penzato",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Monica \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479381",
      "order_id": "2876437",
      "email": "k9kats.website@gmail.com",
      "vip": "No",
      "city": "Santa Monica",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Naomi Lopez",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Springfield \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479600",
      "order_id": "2876669",
      "email": "lopezbauman@gmail.com",
      "vip": "No",
      "city": "Springfield",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Natalie Miyake Boston",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps for guidance. || (2) House no. \u201c289\u201d can be found on frontwall to the right of the main door. || (3) Leave box by the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Carlos \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480192",
      "order_id": "2875250",
      "email": "natalie.m.miyake@gmail.com",
      "vip": "Yes",
      "city": "San Carlos",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Natasha Bowman",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 32B. Concierge will open the front door when you arrive. Please deliver to front door at 32B",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479413",
      "order_id": "2876469",
      "email": "natashakmehta@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Natasha Meyers",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Huntington \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479869",
      "order_id": "2876938",
      "email": "natashameyers@mac.com",
      "vip": "No",
      "city": "Huntington",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Natasha Sesniak",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Royal Oak \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480066",
      "order_id": "2877151",
      "email": "natasha.sesniak@gmail.com",
      "vip": "No",
      "city": "Royal Oak",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Neel Pasricha",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please pickup/drop-off package from front porch. Do not ring doorbell",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burlingame \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478681",
      "order_id": "2875700",
      "email": "neel.pasricha@gmail.com",
      "vip": "Yes",
      "city": "Burlingame",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nelly Daniel",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Google maps to locate the address.//We're at 147 Oak Ct.//House number is by the door and well lit.//Leave the box at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Menlo Park \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479245",
      "order_id": "2876302",
      "email": "nellydan@gmail.com",
      "vip": "Yes",
      "city": "Menlo Park",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Neva flaherty",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "# B. door code is #2020. please leave in the foyer. our neighbors get a delivery as well. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478422",
      "order_id": "2875426",
      "email": "neva_flaherty@yahoo.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Neva flaherty",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "# B. door code is #2020. please leave in the foyer. our neighbors get a delivery as well. Thanks!",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478422",
      "order_id": "2875426",
      "email": "neva_flaherty@yahoo.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nichelle Halstrom",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sheboygan \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480418",
      "order_id": "2877544",
      "email": "nichelle.letson@gmail.com",
      "vip": "No",
      "city": "Sheboygan",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nicholas Pacillio",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "There is a gate code for neighborhood and that code is 5831 at the touch screen at the front gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Corona del Mar \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480143",
      "order_id": "2877234",
      "email": "nicopacillio@mac.com",
      "vip": "Yes",
      "city": "Corona del Mar",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nicholas Pacillio",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "There is a gate code for neighborhood and that code is 5831 at the touch screen at the front gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Corona del Mar \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480143",
      "order_id": "2877234",
      "email": "nicopacillio@mac.com",
      "vip": "Yes",
      "city": "Corona del Mar",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nicole Boisvert",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please buzz in so we can let you inside = once inside please leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Encino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479133",
      "order_id": "2876186",
      "email": "nboisvert88@gmail.com",
      "vip": "No",
      "city": "Encino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nicole Boisvert",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-02-16] [#delivery-status]: Failed delivery \u2014 \"Driver will swap boxes with another driver first before proceeding with this task. Already cloned and reassigned to driver.\"",
      "admin_excerpt": "Driver will swap boxes with another driver first before proceeding with this task. Already cloned and reassigned to driver.",
      "onfleet_excerpt": "2026-02-16",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479133",
      "order_id": "2876186",
      "email": "nboisvert88@gmail.com",
      "vip": "No",
      "city": "Encino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nicole Jefferson",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please leave behind the plant in front of the front door. Back up option - leave in front of the cars in the driveway to the left of the house (to the left if y",
      "onfleet_excerpt": "06/22/2026 \u00b7 View Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479233",
      "order_id": "2876290",
      "email": "nicafurba@yahoo.com",
      "vip": "No",
      "city": "View Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nicole Jefferson",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave behind the plant in front of the front door. Back up option - leave in front of the cars in the driveway to the left of the house (to the left if y",
      "onfleet_excerpt": "06/22/2026 \u00b7 View Park \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479233",
      "order_id": "2876290",
      "email": "nicafurba@yahoo.com",
      "vip": "No",
      "city": "View Park",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nika Ciaffoni",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Canonsburg \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479746",
      "order_id": "2876815",
      "email": "butchciaffoni@yahoo.com",
      "vip": "No",
      "city": "Canonsburg",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nika Ciaffoni",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Canonsburg \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479839",
      "order_id": "2876908",
      "email": "nika4499@tutamail.com",
      "vip": "No",
      "city": "Canonsburg",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nika Ciaffoni",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Canonsburg \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479738",
      "order_id": "2876807",
      "email": "hostile97@gmail.com",
      "vip": "No",
      "city": "Canonsburg",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nika Ciaffoni",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Canonsburg \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479909",
      "order_id": "2876978",
      "email": "nika441999@gmx.com",
      "vip": "No",
      "city": "Canonsburg",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nikki Lee",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2) I am the apartment straight down the driveway behind the house 6159. (3) Please leave the box at the front door of 6161 1/2",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479748",
      "order_id": "2876817",
      "email": "nikki.lee@genhead.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nikki Selden",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Naples \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479569",
      "order_id": "2876638",
      "email": "nportner911@yahoo.com",
      "vip": "No",
      "city": "Naples",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nina Tringali",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 2. Google maps is accurate. Apt 2 is first on the right as you walk into the driveway. Leave the box as there\u2019s a little gate with a porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Barbara \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478336",
      "order_id": "2875334",
      "email": "ninamtringali@gmail.com",
      "vip": "No",
      "city": "Santa Barbara",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nina Yamada",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2) Our apartment is up the stairs immediately to the left of the \"Webster Oaks\" sign. Thank you! Location photo: https://prnt.s",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palo Alto \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480156",
      "order_id": "2876163",
      "email": "nubiaworley@gmail.com",
      "vip": "No",
      "city": "Palo Alto",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ning Luo",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 2201. At intercom, select \"Visitor Pass\", enter 159602, and tap Enter. Use the same code for elevator to go up to 22nd floor (wait for 2 second after keypad",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478892",
      "order_id": "2875929",
      "email": "ningluo47@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nirav Das",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Midland \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479923",
      "order_id": "2876992",
      "email": "niravdas@gmail.com",
      "vip": "No",
      "city": "Midland",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Noah Katzman",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Detroit \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479861",
      "order_id": "2876930",
      "email": "elizabeth@strongchoices.com",
      "vip": "No",
      "city": "Detroit",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nora Chahbazi",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Flushing \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480001",
      "order_id": "2877070",
      "email": "nora@ebli.com",
      "vip": "No",
      "city": "Flushing",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Nutan Chaudhari",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Decatur \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480059",
      "order_id": "2877144",
      "email": "nrchaudha@gmail.com",
      "vip": "No",
      "city": "Decatur",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Olivia Tedesco",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 ERROR \u00b7 ?",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "",
      "order_id": "2877060",
      "email": "otedesco25@gmail.com",
      "vip": "No",
      "city": "ERROR",
      "window": "",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Omar Siddiqui",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2) Pls leave in front of front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Altos \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478736",
      "order_id": "2875762",
      "email": "omsiddiqui@gmail.com",
      "vip": "No",
      "city": "Los Altos",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "PURU BAGGA",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479987",
      "order_id": "2877056",
      "email": "frigate.swampy2x@icloud.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Paige Fafo",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Henderson \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479812",
      "order_id": "2876881",
      "email": "paigefafo@gmail.com",
      "vip": "No",
      "city": "Henderson",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Paige Scott",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "238 Loma ROAD. Google maps is accurate. Leave box at front door landing",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Carlos \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478571",
      "order_id": "2875582",
      "email": "watergirlp@gmail.com",
      "vip": "Yes",
      "city": "San Carlos",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Pam Mullins",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Forest Park \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480025",
      "order_id": "2877094",
      "email": "mullinspamelaj@gmail.com",
      "vip": "No",
      "city": "Forest Park",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Pamela Ross",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Prior Lake \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479595",
      "order_id": "2876664",
      "email": "wolfden1963@aol.com",
      "vip": "No",
      "city": "Prior Lake",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Patricia Alvarenga",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 619. Use Google Maps as a guide. (1) If available, use the package room next to the leasing office. (2) Leave the box for Apt 208 INSIDE the fridge in the p",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478958",
      "order_id": "2875998",
      "email": "pattyalvarenga18@gmail.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Patricia Alvarenga",
      "severity": "medium",
      "code": "fridge_required",
      "message": "Must place food inside refrigerator \u2014 high-touch stop",
      "admin_excerpt": "Apt 619. Use Google Maps as a guide. (1) If available, use the package room next to the leasing office. (2) Leave the box for Apt 208 INSIDE the fridge in the p",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478958",
      "order_id": "2875998",
      "email": "pattyalvarenga18@gmail.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Patricia Meissner",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "DO NOT USE GPS! When you turn into John Tyler Drive from PCH, take the first left (Malibu Country Drive) into Malibu Country Estates. DO NOT continue on John Ty",
      "onfleet_excerpt": "06/22/2026 \u00b7 Malibu \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479330",
      "order_id": "2875266",
      "email": "pm@hpmeissner.com",
      "vip": "No",
      "city": "Malibu",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Patricia Meissner",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "DO NOT USE GPS! When you turn into John Tyler Drive from PCH, take the first left (Malibu Country Drive) into Malibu Country Estates. DO NOT continue on John Ty",
      "onfleet_excerpt": "06/22/2026 \u00b7 Malibu \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479330",
      "order_id": "2875266",
      "email": "pm@hpmeissner.com",
      "vip": "No",
      "city": "Malibu",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Patrick Battista",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Basalt \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479547",
      "order_id": "2876616",
      "email": "patrickbattista4@gmail.com",
      "vip": "No",
      "city": "Basalt",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Patrick Gotimer",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Philadelphia \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479910",
      "order_id": "2876979",
      "email": "patrickgotimerdo@gmail.com",
      "vip": "No",
      "city": "Philadelphia",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Paul Rubinfeld",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Due to long driveway, you won\u2019t see the house from the street and maps can be confusing. Look for the black gate between the houses 1814 and 1820 Ayers Way. Lea",
      "onfleet_excerpt": "06/22/2026 \u00b7 Burbank \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478453",
      "order_id": "2875457",
      "email": "paul.rubinfeld@gmail.com",
      "vip": "Yes",
      "city": "Burbank",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Paula Cheng",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Maplewood \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480381",
      "order_id": "2877507",
      "email": "paulakcheng@gmail.com",
      "vip": "No",
      "city": "Maplewood",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Paula DeYoung",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Dallas \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480079",
      "order_id": "2877164",
      "email": "pjdeyoung@mac.com",
      "vip": "No",
      "city": "Dallas",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Payton Skogman",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 New Braunfels \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480393",
      "order_id": "2877519",
      "email": "paskogman@gmail.com",
      "vip": "No",
      "city": "New Braunfels",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Peggah Wilson",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Leesburg \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479944",
      "order_id": "2877013",
      "email": "peggahsadegh@gmail.com",
      "vip": "No",
      "city": "Leesburg",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Peter DeSantis",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479697",
      "order_id": "2876766",
      "email": "peter.desantis@gmail.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Prachi Priyam",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Single family home. Can leave package in front of the doorstep on the porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Danville \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478278",
      "order_id": "2875270",
      "email": "pgpriyam@gmail.com",
      "vip": "Yes",
      "city": "Danville",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachael Craig",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "door code is 5286 and packages can be left inside the inner door vestibule",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479361",
      "order_id": "2876419",
      "email": "rachael.craig@mindvehicles.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachael Moore",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated Night Instructions: Google maps will lead you to the right location - 840 20th Street. Redwood house, easy to find //(1) Leave at the front door.//(2) T",
      "onfleet_excerpt": "06/22/2026 \u00b7 Hermosa Beach \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479125",
      "order_id": "2876178",
      "email": "rachaelmoore100@yahoo.com",
      "vip": "Yes",
      "city": "Hermosa Beach",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachael Moore",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-04-13] [#delivery-status]: Failed delivery \u2014 \"None \u00b7 Ops: Cloned. Driver was given a different pallet\"",
      "admin_excerpt": "None \u00b7 Ops: Cloned. Driver was given a different pallet",
      "onfleet_excerpt": "2026-04-13",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479125",
      "order_id": "2876178",
      "email": "rachaelmoore100@yahoo.com",
      "vip": "Yes",
      "city": "Hermosa Beach",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachael Mostafa",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 McLean \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479764",
      "order_id": "2876833",
      "email": "rachaelmostafa@gmail.com",
      "vip": "No",
      "city": "McLean",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Racheal Smith",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Ozark \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479818",
      "order_id": "2876887",
      "email": "racheal.a.keller@gmail.com",
      "vip": "No",
      "city": "Ozark",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachel Melendez",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Unit 1. Front Unit of the building, please place to the right of the front door by the garage so it isn't visible to the street",
      "onfleet_excerpt": "06/22/2026 \u00b7 Redondo Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479425",
      "order_id": "2876482",
      "email": "lahela3@gmail.com",
      "vip": "No",
      "city": "Redondo Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachel Young",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Updated Instructions: Leave under mailbox to the right of front steps. Thanks! Ensure to pick up old Methodology boxes with empty jars",
      "onfleet_excerpt": "06/22/2026 \u00b7 Alameda \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478458",
      "order_id": "2875462",
      "email": "method@rubyblackbird.com",
      "vip": "Yes",
      "city": "Alameda",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachel Young",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated Instructions: Leave under mailbox to the right of front steps. Thanks! Ensure to pick up old Methodology boxes with empty jars",
      "onfleet_excerpt": "06/22/2026 \u00b7 Alameda \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478458",
      "order_id": "2875462",
      "email": "method@rubyblackbird.com",
      "vip": "Yes",
      "city": "Alameda",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachel Zonca",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Maria \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479687",
      "order_id": "2876756",
      "email": "rlzonca@gmail.com",
      "vip": "No",
      "city": "Santa Maria",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachele Novak",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Forest \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479694",
      "order_id": "2876763",
      "email": "rjnovak92@icloud.com",
      "vip": "No",
      "city": "Forest",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rachelle Rabin",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) I'm on a busy street so in dry weather hiding the box behind the large hedge at the front of the house is great",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Mateo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479306",
      "order_id": "2876363",
      "email": "dearshell@yahoo.com",
      "vip": "No",
      "city": "San Mateo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Randall Simpson",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Woodbine \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480128",
      "order_id": "2877213",
      "email": "president@wlrauto.com",
      "vip": "No",
      "city": "Woodbine",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Raquel Howard",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Unit 444. (1) Use Google Maps as a guide. || (2) Buzz 444 and the guest will buzz you in. || (3) Once inside, go to the 4th floor. || (4) Look for Unit 444 and ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478747",
      "order_id": "2875775",
      "email": "raquel.e.howard@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rebecca Furlong",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Pawleys Island \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479985",
      "order_id": "2877054",
      "email": "reba802@gmail.com",
      "vip": "No",
      "city": "Pawleys Island",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rebecca Gerlach",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Albuquerque \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480402",
      "order_id": "2877528",
      "email": "rebeccagerlach@gmail.com",
      "vip": "No",
      "city": "Albuquerque",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rebecca Macarro",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Front door step delivery out of direct sunlight- doorbell doesn\u2019t work",
      "onfleet_excerpt": "06/22/2026 \u00b7 Temecula \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480367",
      "order_id": "2877495",
      "email": "rebeccamacarro@gmail.com",
      "vip": "No",
      "city": "Temecula",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Reema Bahnasy",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Gate code is 0175#. Please open gate with code, drive onto property, drive up to wooden deck, walk delivery all the way down the deck to leave delivery at front",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sonoma \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479607",
      "order_id": "2876676",
      "email": "rbahnasy@gmail.com",
      "vip": "No",
      "city": "Sonoma",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Reema Bahnasy",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Gate code is 0175#. Please open gate with code, drive onto property, drive up to wooden deck, walk delivery all the way down the deck to leave delivery at front",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sonoma \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479607",
      "order_id": "2876676",
      "email": "rbahnasy@gmail.com",
      "vip": "No",
      "city": "Sonoma",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Remy Xue",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Google maps often sends people to the garage. The front door is on the opposite side of the same building from the garage",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palo Alto \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478950",
      "order_id": "2875989",
      "email": "remy.xue+gm@gmail.com",
      "vip": "Yes",
      "city": "Palo Alto",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Renee Llauget",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Savannah \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479827",
      "order_id": "2876896",
      "email": "rllauget@gmail.com",
      "vip": "No",
      "city": "Savannah",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Richard Kohanzakay",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "# TH2. (1) The Harland. #TH2. || (2) Drop off in lobby - they will deliver into my unit.|| || If no one is in the lobby, feel free to call me, even if it's late",
      "onfleet_excerpt": "06/22/2026 \u00b7 West Hollywood \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478682",
      "order_id": "2875701",
      "email": "richard.kohan@gmail.com",
      "vip": "No",
      "city": "West Hollywood",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Riley Benton",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) Tell the front gate that you have a delivery for Benton's, and they should allow you inside. || (3) Leave the box on the ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Discovery Bay \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480263",
      "order_id": "2876042",
      "email": "riley29mckay@gmail.com",
      "vip": "No",
      "city": "Discovery Bay",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Riley Benton",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-25] [#delivery-status]: Failed delivery \u2014 \"This was me \u2014 I duplicated the task, as the driver had already started the route before requesting the reversal.\"",
      "admin_excerpt": "This was me \u2014 I duplicated the task, as the driver had already started the route before requesting the reversal.",
      "onfleet_excerpt": "2026-05-25",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480263",
      "order_id": "2876042",
      "email": "riley29mckay@gmail.com",
      "vip": "No",
      "city": "Discovery Bay",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Risa Allison",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Walnut Creek \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480280",
      "order_id": "2877404",
      "email": "knrdvm@comcast.net",
      "vip": "No",
      "city": "Walnut Creek",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rish Gupta",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 604. (1) Use Google Maps as a guide. || (2) Find 604 on the call box, and the guest will buzz you in. || (3) Once inside, take the elevator and go to Apt 60",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479728",
      "order_id": "2876797",
      "email": "for.rishabh@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rita Camburn",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Atlantic Highlands \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479829",
      "order_id": "2876898",
      "email": "ritalea@verizon.net",
      "vip": "No",
      "city": "Atlantic Highlands",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Robert Ly",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google maps to locate the address (2) House is on 68 Bellatrix, please double-check the address (3) Leave the box at the front door // Photo of the fron",
      "onfleet_excerpt": "06/22/2026 \u00b7 Irvine \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480211",
      "order_id": "2877330",
      "email": "ly.robert@yahoo.com",
      "vip": "No",
      "city": "Irvine",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Roberta Villanueva",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Updated Night Instructions: // // (1) 1127 is in between 1121 and 1129. Number 1127 can be seen on the curb and below the rightmost square window on the house f",
      "onfleet_excerpt": "06/22/2026 \u00b7 Pasadena \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480291",
      "order_id": "2877413",
      "email": "stargazeriii@aol.com",
      "vip": "Yes",
      "city": "Pasadena",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Robin Lieberman",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Leave at front door (out of streetview). Thank you!",
      "onfleet_excerpt": "06/22/2026 \u00b7 Anaheim \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478569",
      "order_id": "2875580",
      "email": "robin@lifehoney.com",
      "vip": "No",
      "city": "Anaheim",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ronna Phifer-Ritchie",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Our house is down a flag lot, down the paving stone driveway, grey house on the left in the back",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cupertino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478861",
      "order_id": "2875897",
      "email": "drummergirlronna@icloud.com",
      "vip": "No",
      "city": "Cupertino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ronna Phifer-Ritchie",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Our house is down a flag lot, down the paving stone driveway, grey house on the left in the back",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cupertino \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478861",
      "order_id": "2875897",
      "email": "drummergirlronna@icloud.com",
      "vip": "No",
      "city": "Cupertino",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rosa Pasculli",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Atlanta \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479613",
      "order_id": "2876682",
      "email": "rosa.pasculli@gmail.com",
      "vip": "No",
      "city": "Atlanta",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Rose Josue",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. See photo: https://prnt.sc/wYs2oIWMm2Gx || (2) Park anywhere there are no numbers on the ground. || (3) Go to the building direc",
      "onfleet_excerpt": "06/22/2026 \u00b7 Redwood City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479169",
      "order_id": "2876222",
      "email": "rosiejosue@gmail.com",
      "vip": "No",
      "city": "Redwood City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruben Brechner",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Ph 1. Use google maps to locate the address. Entrance code: #4730 Leave it next to mailbox please. (Pick up any returned Methodology box also next to the mail b",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478387",
      "order_id": "2875389",
      "email": "rrbrechner@yahoo.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruben Brechner",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Ph 1. Use google maps to locate the address. Entrance code: #4730 Leave it next to mailbox please. (Pick up any returned Methodology box also next to the mail b",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478387",
      "order_id": "2875389",
      "email": "rrbrechner@yahoo.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruby James",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 301. Buzz apt 301",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479483",
      "order_id": "2876541",
      "email": "rubyhjames@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruthann Greenblat",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) 1411 can be seen on the curb and beside my front door and has a small white mailbox // (2) Place the box on the front porch away from street view to avoid b",
      "onfleet_excerpt": "06/22/2026 \u00b7 Diamond Bar \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479104",
      "order_id": "2876156",
      "email": "ruthann@sleeveywonders.com",
      "vip": "Yes",
      "city": "Diamond Bar",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ruthann Greenblat",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-03-02] [#delivery-status]: Failed delivery \u2014 \"fixing route with Edward\"",
      "admin_excerpt": "fixing route with Edward",
      "onfleet_excerpt": "2026-03-02",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479104",
      "order_id": "2876156",
      "email": "ruthann@sleeveywonders.com",
      "vip": "Yes",
      "city": "Diamond Bar",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ryan Knapp",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "1500. // // (1) Use google maps to locate the address. // (2) Go up the steps. 1500 is the rightmost one up the steps. Place the box at 1500's front door, away ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478455",
      "order_id": "2875459",
      "email": "rpk5000@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ryan Mehrer",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 King \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480095",
      "order_id": "2877180",
      "email": "mehrerrd@gmail.com",
      "vip": "No",
      "city": "King",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "S Hairston",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marietta \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479679",
      "order_id": "2876748",
      "email": "susanna.hairston19@gmail.com",
      "vip": "No",
      "city": "Marietta",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Saima Rashid",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "The delivery instructions is that the gate code is 4422",
      "onfleet_excerpt": "06/22/2026 \u00b7 Studio City \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479660",
      "order_id": "2876729",
      "email": "rashid.saima@gmail.com",
      "vip": "Yes",
      "city": "Studio City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Salina Lum",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Enter access code is 4378 to unlock the gate and may place in front of our door. Last Option if the code doesn't work is to place box on pillar near gate. Thank",
      "onfleet_excerpt": "06/22/2026 \u00b7 Long Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479317",
      "order_id": "2876374",
      "email": "salinapich@gmail.com",
      "vip": "No",
      "city": "Long Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Salina Lum",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Enter access code is 4378 to unlock the gate and may place in front of our door. Last Option if the code doesn't work is to place box on pillar near gate. Thank",
      "onfleet_excerpt": "06/22/2026 \u00b7 Long Beach \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479317",
      "order_id": "2876374",
      "email": "salinapich@gmail.com",
      "vip": "No",
      "city": "Long Beach",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sally A Ranney",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Carbondale \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480065",
      "order_id": "2877150",
      "email": "dally@sallyranney.com",
      "vip": "No",
      "city": "Carbondale",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sam Groves",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Our driveway begins at the intersection of Gard Avenue and McIntyre Street; look for 2 small brick pillars to mark the start of our driveway. Go down the small ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Bronxville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479823",
      "order_id": "2876892",
      "email": "ssgroves@gmail.com",
      "vip": "No",
      "city": "Bronxville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Samantha Dove",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "IMPORTANT: DO NOT leave the box on the steps or anywhere outside!!! It will be stolen. // (1) Go to the wooden gate to your left between the house and detached ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479424",
      "order_id": "2876481",
      "email": "arin.skysong@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Samuel Snyder",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps, it will guide you to the address. //(2) Please leave at front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Danville \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478955",
      "order_id": "2875994",
      "email": "snyder@greyrockcapitalgroup.com",
      "vip": "Yes",
      "city": "Danville",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Samuel Watters",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-05-18] [#delivery-status]: Failed delivery \u2014 \"canceled not on my route\"",
      "admin_excerpt": "canceled not on my route",
      "onfleet_excerpt": "2026-05-18",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480279",
      "order_id": "2875170",
      "email": "sam.w.watters@gmail.com",
      "vip": "Yes",
      "city": "Redwood City",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sandy Doyle Ahern",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Blacklick \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480378",
      "order_id": "2877504",
      "email": "sdoyleahern@gmail.com",
      "vip": "No",
      "city": "Blacklick",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sandy O'Neill",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 117. Use Google maps to locate the address. // Building has 310 Tahiti Way // Go down the stairs // Don't leave by the door. // Please hide box by the stair",
      "onfleet_excerpt": "06/22/2026 \u00b7 Marina del Rey \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479420",
      "order_id": "2876477",
      "email": "sandy1226@gmail.com",
      "vip": "No",
      "city": "Marina del Rey",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sanjana Sahu",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Ashburn \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480078",
      "order_id": "2877163",
      "email": "leenasaho@gmail.com",
      "vip": "No",
      "city": "Ashburn",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sara McAndrews",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Vero Beach \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480409",
      "order_id": "2877535",
      "email": "saramac24@me.com",
      "vip": "No",
      "city": "Vero Beach",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sara Peyrot",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt B. Gate code is 7494. Apt B is bottom floor towards the back",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479207",
      "order_id": "2876264",
      "email": "sara.peyrot@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sarah Kroh",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Ligonier \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479908",
      "order_id": "2876977",
      "email": "sarahjanekroh@gmail.com",
      "vip": "No",
      "city": "Ligonier",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sarah Moister",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Atlanta \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479824",
      "order_id": "2876893",
      "email": "srmoister@gmail.com",
      "vip": "No",
      "city": "Atlanta",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Scott Crane",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Last error [2026-05-26] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Scott Crane_ -- VIP https://app.gomethodology.com/admin/users/582663 *Signed up on:* 05/03/2025 *AOV:* $334.87 | *LTV:* $20,092.28 =============\u2026\"",
      "admin_excerpt": "DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Scott Crane_ -- VIP https://app.gomethodology.com/admin/users/582663 *Signed up on:* 05/03/2025 *AOV:* $334.87 | *LTV:* $20,092.28 =============\u2026",
      "onfleet_excerpt": "2026-05-26",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479588",
      "order_id": "2876657",
      "email": "scraneccre@aol.com",
      "vip": "Yes",
      "city": "Sherman Oaks",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Scott Kirklin",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt C. (1) Use Google Maps as a guide. || (2) To enter, use the gate code: 1730. || (3) Once inside, look for Apt C. || (4) Leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sacramento \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479533",
      "order_id": "2876238",
      "email": "scott.kirklin@gmail.com",
      "vip": "No",
      "city": "Sacramento",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sean Uyehara",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Las Vegas \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480077",
      "order_id": "2877162",
      "email": "seanu22@me.com",
      "vip": "No",
      "city": "Las Vegas",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sebastian Bauer",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Ann Arbor \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480394",
      "order_id": "2877520",
      "email": "sebastianjbauer@me.com",
      "vip": "No",
      "city": "Ann Arbor",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Selena Kellinger",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "19201 Vineyard Ln // // GATE CODE 1970 (1) Enter \"Vineyards by Saratoga\" from Saratoga Ave // (2) As you enter, turn left to stay on Vineyard Ln // (3) Find 192",
      "onfleet_excerpt": "06/22/2026 \u00b7 Saratoga \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479221",
      "order_id": "2876278",
      "email": "selena_kellinger@hotmail.com",
      "vip": "Yes",
      "city": "Saratoga",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Selena Kellinger",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-03-09] [#delivery-status]: Failed delivery \u2014 \"Guest is unresponsive\"",
      "admin_excerpt": "Guest is unresponsive",
      "onfleet_excerpt": "2026-03-09",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479221",
      "order_id": "2876278",
      "email": "selena_kellinger@hotmail.com",
      "vip": "Yes",
      "city": "Saratoga",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Serafina Pechan",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Denver \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479582",
      "order_id": "2876651",
      "email": "spechan@yahoo.com",
      "vip": "No",
      "city": "Denver",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Serena Jweinat",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Drop off at the door up the stairs https://ibb.co/2tHNfTz",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479382",
      "order_id": "2876438",
      "email": "serenajweinat@gmail.com",
      "vip": "Yes",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shaleen Roman",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Potterville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480410",
      "order_id": "2877536",
      "email": "shaleendenae@yahoo.com",
      "vip": "No",
      "city": "Potterville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shane Allen",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Dallas \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479850",
      "order_id": "2876919",
      "email": "shanecallen72@gmail.com",
      "vip": "No",
      "city": "Dallas",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shane Hoffmann",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Upperville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479980",
      "order_id": "2877049",
      "email": "shanechoffmann@gmail.com",
      "vip": "No",
      "city": "Upperville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shanna Winberg",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479414",
      "order_id": "2876470",
      "email": "shanna.winberg@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shannon Cassidy",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Inside the wooden fence, with numbers \"43\" next to the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478706",
      "order_id": "2875728",
      "email": "slcassidyca@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sharon Ohayon",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Rock Hill \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480032",
      "order_id": "2877101",
      "email": "sharon@barefootbridal.com",
      "vip": "No",
      "city": "Rock Hill",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shauna Vartanian",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Do not ring the doorbell. Leave the box in front of the gate. Deliver quietly because there is a dog",
      "onfleet_excerpt": "06/22/2026 \u00b7 Whittier \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480225",
      "order_id": "2877341",
      "email": "shaunak@mac.com",
      "vip": "No",
      "city": "Whittier",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shauna Vartanian",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Do not ring the doorbell. Leave the box in front of the gate. Deliver quietly because there is a dog",
      "onfleet_excerpt": "06/22/2026 \u00b7 Whittier \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480225",
      "order_id": "2877341",
      "email": "shaunak@mac.com",
      "vip": "No",
      "city": "Whittier",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shauna Vartanian",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Last error [2026-04-28] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ====\u2026\"",
      "admin_excerpt": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ====\u2026",
      "onfleet_excerpt": "2026-04-28",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480225",
      "order_id": "2877341",
      "email": "shaunak@mac.com",
      "vip": "No",
      "city": "Whittier",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shauna Vartanian",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Prior feedback [2026-04-20] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ====\u2026\"",
      "admin_excerpt": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ====\u2026",
      "onfleet_excerpt": "2026-04-20",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480225",
      "order_id": "2877341",
      "email": "shaunak@mac.com",
      "vip": "No",
      "city": "Whittier",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shawn Hall",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 406. (1) Use Google Maps to locate the address and you'll see the Resident and Guest Parking. (2) Go straight following the building, and you\u2019ll see \u20183355 O",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Clara \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479401",
      "order_id": "2876456",
      "email": "shawnandrehall@me.com",
      "vip": "No",
      "city": "Santa Clara",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shawna Mellon",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) The name of the area is Old Creek Ranch. Entrance is on San Elijo and Northstar Way || (3) Go to Lynx Way and p",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Marcos \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480212",
      "order_id": "2875949",
      "email": "shawna.mellon@gmail.com",
      "vip": "No",
      "city": "San Marcos",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shellie Shouse",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beaver Dam \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479741",
      "order_id": "2876810",
      "email": "tonyandshellie@roadrunner.com",
      "vip": "No",
      "city": "Beaver Dam",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shellie Shouse",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Last error [2026-04-29] [#delivery-status]: Delivery complaint \u2014 \"There are no screenshots attached\"",
      "admin_excerpt": "There are no screenshots attached",
      "onfleet_excerpt": "2026-04-29",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479741",
      "order_id": "2876810",
      "email": "tonyandshellie@roadrunner.com",
      "vip": "No",
      "city": "Beaver Dam",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shellie Shouse",
      "severity": "medium",
      "code": "prior_delivery_complaint",
      "message": "Prior feedback [2026-04-20] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Cy _Feedback from Shellie Shouse_ -- Non-VIP https://app.gomethodology.com/admin/users/723358 *Signed up on:* 02/02/2026 *AOV:* $369.30 | *LTV:* $2,585.12 =========\u2026\"",
      "admin_excerpt": "DELIVERY ISSUE REPORT: Reported by: Cy _Feedback from Shellie Shouse_ -- Non-VIP https://app.gomethodology.com/admin/users/723358 *Signed up on:* 02/02/2026 *AOV:* $369.30 | *LTV:* $2,585.12 =========\u2026",
      "onfleet_excerpt": "2026-04-20",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479741",
      "order_id": "2876810",
      "email": "tonyandshellie@roadrunner.com",
      "vip": "No",
      "city": "Beaver Dam",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shelly Brugh",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Bozeman \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479766",
      "order_id": "2876835",
      "email": "shellybrugh@mac.com",
      "vip": "No",
      "city": "Bozeman",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sheri Levitre",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Spc 56. Use-#8664 or #0530 for the gate code after entry, go straight and stay to the right . Towards the ocean. Around the corner from the gazebo. SPC #56 leav",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Cruz \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480307",
      "order_id": "2877428",
      "email": "s_levitre@yahoo.com",
      "vip": "Yes",
      "city": "Santa Cruz",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sheri Levitre",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Spc 56. Use-#8664 or #0530 for the gate code after entry, go straight and stay to the right . Towards the ocean. Around the corner from the gazebo. SPC #56 leav",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Cruz \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480307",
      "order_id": "2877428",
      "email": "s_levitre@yahoo.com",
      "vip": "Yes",
      "city": "Santa Cruz",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sheri Maibach",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Bloomfield Hills \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479940",
      "order_id": "2877009",
      "email": "sheri@themaibachs.com",
      "vip": "No",
      "city": "Bloomfield Hills",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sherry Burrer",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Brookhaven \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480421",
      "order_id": "2877547",
      "email": "doc.sherry@yahoo.com",
      "vip": "No",
      "city": "Brookhaven",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Shylynn Monique",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please leave at the top of the driveway on the front door step",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sherman Oaks \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479932",
      "order_id": "2877001",
      "email": "shylynng@gmail.com",
      "vip": "No",
      "city": "Sherman Oaks",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Smita Saxena",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "We have a downstairs entrance with a smaller landing area where delivery drivers can drop off the boxes. The door has a physical lock rather than a digital one,",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480334",
      "order_id": "2877463",
      "email": "smita622@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Smita Saxena",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "We have a downstairs entrance with a smaller landing area where delivery drivers can drop off the boxes. The door has a physical lock rather than a digital one,",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480334",
      "order_id": "2877463",
      "email": "smita622@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sneha Patil",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Enter through the backyard entrance sliding door near the garage. Leave the package at the back door (red) so it\u2019s covered by the roof",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478650",
      "order_id": "2875665",
      "email": "sneha.patil@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sophia Dean",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "# B. Go through the gate to the left of the garage, and it's the first door on your left (there is a #B above the door bell) There is a chair by the door, pleas",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Cruz \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479619",
      "order_id": "2876688",
      "email": "sophia_dean3@hotmail.com",
      "vip": "No",
      "city": "Santa Cruz",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sophia Rai",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Gate Code is 2020\u2714\ufe0f || Make sure to press the checkmark after the numbers 2020 || \u2714\ufe0f functions as \"enter\" || The door opens inward onto the property and not out",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480166",
      "order_id": "2875495",
      "email": "sophia.rai@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sophia Rai",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Gate Code is 2020\u2714\ufe0f || Make sure to press the checkmark after the numbers 2020 || \u2714\ufe0f functions as \"enter\" || The door opens inward onto the property and not out",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480166",
      "order_id": "2875495",
      "email": "sophia.rai@gmail.com",
      "vip": "Yes",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Spencer Stewart",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Telluride \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480002",
      "order_id": "2877071",
      "email": "zapspen@gmail.com",
      "vip": "No",
      "city": "Telluride",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Stacey Hotter-Knight",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Nine Mile Falls \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479675",
      "order_id": "2876744",
      "email": "hotterknight@gmail.com",
      "vip": "No",
      "city": "Nine Mile Falls",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Stacie Elfrink",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Duncan \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479865",
      "order_id": "2876934",
      "email": "stacie.elfrink@gmail.com",
      "vip": "No",
      "city": "Duncan",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Stacy Krueth",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Alpharetta \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479939",
      "order_id": "2877008",
      "email": "stacyk8@gmail.com",
      "vip": "No",
      "city": "Alpharetta",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Stacy Welch",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479698",
      "order_id": "2876767",
      "email": "stacy_shaw_welch@yahoo.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steeve Foussard",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google maps to locate the address (2) The house is on 929 Sanborn Avenue (3) Please leave the box on the front porch",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "Methodology LAV DH 12",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480249",
      "order_id": "2877363",
      "email": "steevefoussard@icloud.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Stefan Armstrong",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "# A. # A // // (1) Text me 917-648-6095 when you arrive. If I'm home I'll come down and meet you with a tip :) // (2) If I'm NOT home, there's a key to the fron",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479342",
      "order_id": "2876397",
      "email": "stefan.armstrong@me.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Stephanie Cooper",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) You'll see the '6484' sign in front of the door. Note: The wreath at the door is gone. See photo: https://prnt.sc/8xVk1O6",
      "onfleet_excerpt": "06/22/2026 \u00b7 Oakland \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479443",
      "order_id": "2876501",
      "email": "scooperbank@gmail.com",
      "vip": "No",
      "city": "Oakland",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Stephanie Dorgan",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479683",
      "order_id": "2876752",
      "email": "stephaniedorgan3@gmail.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Stephanie Nemke",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Austin \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479970",
      "order_id": "2877039",
      "email": "stephanienemke@gmail.com",
      "vip": "No",
      "city": "Austin",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Stephanie Rose",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Austin \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479703",
      "order_id": "2876772",
      "email": "steph@phase6fitness.com",
      "vip": "No",
      "city": "Austin",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sterling Harrison",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Gainesville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479965",
      "order_id": "2877034",
      "email": "sterl87@gmail.com",
      "vip": "No",
      "city": "Gainesville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steve Yeager",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 207. (1) Use Google Maps as a guide. || (2) Buzz Apt #207 to get in. || (3) Once inside, look for Apt 207 and leave the box at the front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479648",
      "order_id": "2876717",
      "email": "yeager.steve@me.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steven Lessard",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 22. Use Google Maps to locate the address. Updated night instructions: 1. You're in the correct location if you see THE LUCERNE building. // 2. Please call ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478867",
      "order_id": "2875903",
      "email": "steven.lessard@gmail.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Steven Loloi",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Dallas \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479769",
      "order_id": "2876838",
      "email": "ajacques@loloirugs.com",
      "vip": "No",
      "city": "Dallas",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Stormy Durant",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Southlake \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479899",
      "order_id": "2876968",
      "email": "srd0102@gmail.com",
      "vip": "No",
      "city": "Southlake",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sue Penchina",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please bring food all the way down the stairs to the door of the main house",
      "onfleet_excerpt": "06/22/2026 \u00b7 Bel Tiburon \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479331",
      "order_id": "2876388",
      "email": "spenchina@gmail.com",
      "vip": "No",
      "city": "Bel Tiburon",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Summer Moomau",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cheltenham \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480099",
      "order_id": "2877184",
      "email": "summermoomau@gmail.com",
      "vip": "No",
      "city": "Cheltenham",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sunita Raj",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Orlando \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480035",
      "order_id": "2877104",
      "email": "sraj97@hotmail.com",
      "vip": "No",
      "city": "Orlando",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Susan Cho",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Stafford \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479740",
      "order_id": "2876809",
      "email": "susan@node-marketing.com",
      "vip": "No",
      "city": "Stafford",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Susan Gonzales",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Stafford \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479546",
      "order_id": "2876615",
      "email": "susanc79@yahoo.com",
      "vip": "No",
      "city": "Stafford",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Susan Von Turek",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please enter through unlocked courtyard gate and leave by front door. Thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479307",
      "order_id": "2876364",
      "email": "svturek1@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Susie Rivera",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "* Security Gate. PLEASE CALL or TEXT 323-313-5612 when at gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480215",
      "order_id": "2877331",
      "email": "szebknrd@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Susie Williamson",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Leander \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480104",
      "order_id": "2877189",
      "email": "jonessusi@gmail.com",
      "vip": "No",
      "city": "Leander",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sylvia Chalewska",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "The numbers for the house are on the side of the building when you\u2019re standing on Olympic. You go up the stairs through cream color gate and my apartment is str",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478969",
      "order_id": "2876010",
      "email": "sylviavp@gmail.com",
      "vip": "No",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Sylvia Chalewska",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "The numbers for the house are on the side of the building when you\u2019re standing on Olympic. You go up the stairs through cream color gate and my apartment is str",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478969",
      "order_id": "2876010",
      "email": "sylviavp@gmail.com",
      "vip": "No",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "TONYA HOPKINS",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) The gate entrance can be found on Peters Canyon. There should be a sign saying \"El Dorado\" on the entrance gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Tustin \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479289",
      "order_id": "2876346",
      "email": "th@tonyahopkins.com",
      "vip": "No",
      "city": "Tustin",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tabitha Mapstone",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Rochester \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479573",
      "order_id": "2876642",
      "email": "tabitha.mapstone@gmail.com",
      "vip": "No",
      "city": "Rochester",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tamarachena Pshigoda",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Perryton \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479950",
      "order_id": "2877019",
      "email": "tamarachena@gmail.com",
      "vip": "No",
      "city": "Perryton",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tammie Lim",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "The front door is at the side of the house. Please do not leave in front of the garage",
      "onfleet_excerpt": "06/22/2026 \u00b7 Valencia \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479864",
      "order_id": "2876933",
      "email": "tammieandrichard@gmail.com",
      "vip": "No",
      "city": "Valencia",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tamsin Ella Grosskreutz",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Tucson \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479672",
      "order_id": "2876741",
      "email": "tamsinella@gmail.com",
      "vip": "No",
      "city": "Tucson",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tarin Smallfield",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Sioux Falls \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479876",
      "order_id": "2876945",
      "email": "tarinsmallfield@gmail.com",
      "vip": "No",
      "city": "Sioux Falls",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Taryn Cowan",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Commack \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479601",
      "order_id": "2876670",
      "email": "trcowan@hotmail.com",
      "vip": "No",
      "city": "Commack",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tavi Flanagan",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Black Mountain \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479549",
      "order_id": "2876618",
      "email": "tflanagan@pszjlaw.com",
      "vip": "No",
      "city": "Black Mountain",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Taya Wallis",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "We are the small grey house with a white front porch and BLUE front door. We also have a porch swing. We have a steep driveway and the two cars you will see are",
      "onfleet_excerpt": "06/22/2026 \u00b7 El Cajon \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480274",
      "order_id": "2877399",
      "email": "tayawallis@aol.com",
      "vip": "No",
      "city": "El Cajon",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Taya Wallis",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "We are the small grey house with a white front porch and BLUE front door. We also have a porch swing. We have a steep driveway and the two cars you will see are",
      "onfleet_excerpt": "06/22/2026 \u00b7 El Cajon \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480274",
      "order_id": "2877399",
      "email": "tayawallis@aol.com",
      "vip": "No",
      "city": "El Cajon",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Taylor Hall",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "We have a gate that is closed at night. The gate code is 2174#",
      "onfleet_excerpt": "06/22/2026 \u00b7 Santa Clarita \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480298",
      "order_id": "2877419",
      "email": "taylor@triedequestrian.com",
      "vip": "No",
      "city": "Santa Clarita",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Taylor Silleman",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "The house is pink with a coral door. There will be a black convertible parked in the driveway",
      "onfleet_excerpt": "06/22/2026 \u00b7 Napa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480129",
      "order_id": "2877214",
      "email": "taylorsilleman@yahoo.com",
      "vip": "No",
      "city": "Napa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Taylor Silleman",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "The house is pink with a coral door. There will be a black convertible parked in the driveway",
      "onfleet_excerpt": "06/22/2026 \u00b7 Napa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480129",
      "order_id": "2877214",
      "email": "taylorsilleman@yahoo.com",
      "vip": "No",
      "city": "Napa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Taylor Winnie",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 105. (1) Use Google Maps as a guide. || (2) Use the front gate code: 7431, to enter. || (3) Once inside, go upstairs and to the right. || (4) You will see A",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479835",
      "order_id": "2876904",
      "email": "taylorlwinnie@gmail.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Teresa Trujillo",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Miami \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479707",
      "order_id": "2876776",
      "email": "teresa.at@gmail.com",
      "vip": "No",
      "city": "Miami",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Teri Taylor",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 ERROR \u00b7 ?",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "",
      "order_id": "2876827",
      "email": "texasteri@gmail.com",
      "vip": "No",
      "city": "ERROR",
      "window": "",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Teri Tom",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 507. (1) Use Google Maps as a guide. || (2) There's a doorman here. If he's not at the desk, call: (310) 475-8637 so they can buzz you in. || (3) If you nee",
      "onfleet_excerpt": "06/22/2026 \u00b7 Los Angeles \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480359",
      "order_id": "2876274",
      "email": "teritom@teritom.com",
      "vip": "No",
      "city": "Los Angeles",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tesia Chciuk",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Hellertown \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479581",
      "order_id": "2876650",
      "email": "tvchciuk@gmail.com",
      "vip": "No",
      "city": "Hellertown",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Theodore VerBockel",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Jupiter \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480379",
      "order_id": "2877505",
      "email": "alamb8@fau.edu",
      "vip": "No",
      "city": "Jupiter",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tiana Rao",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Woburn \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479803",
      "order_id": "2876872",
      "email": "tianaraorn@gmail.com",
      "vip": "No",
      "city": "Woburn",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tiffany K",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Pleasant Hill \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479336",
      "order_id": "2876392",
      "email": "tiffany48@gmail.com",
      "vip": "No",
      "city": "Pleasant Hill",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tiffany Standly",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Aspen \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480054",
      "order_id": "2877139",
      "email": "tif4826@gmail.com",
      "vip": "No",
      "city": "Aspen",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tim Brugh",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Bozeman \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479767",
      "order_id": "2876836",
      "email": "tim@brugh.com",
      "vip": "No",
      "city": "Bozeman",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tina Gancar",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) This is a gated community. Give the attendant our name or address to enter. || (3) Look for 45 Offshore. Leave ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Newport Coast \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480237",
      "order_id": "2876067",
      "email": "tinagancar@me.com",
      "vip": "No",
      "city": "Newport Coast",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tina Schuster",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Celina \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480073",
      "order_id": "2877158",
      "email": "tschuster88@gmail.com",
      "vip": "No",
      "city": "Celina",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ting Liu",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "There is a free library to the left of the door. Please pull latch open of the wooden gate and make sure to LEAVE BEHIND THE WOODEN GATE",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478270",
      "order_id": "2875262",
      "email": "tliu35@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Ting Liu",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "There is a free library to the left of the door. Please pull latch open of the wooden gate and make sure to LEAVE BEHIND THE WOODEN GATE",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478270",
      "order_id": "2875262",
      "email": "tliu35@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tobias Asplund",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Unit 529. Google Maps works as a guide. There are two easy ways; main garage or service entry on the back of building (off of Gillette Ave). Code can be used fo",
      "onfleet_excerpt": "06/22/2026 \u00b7 Irvine \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480332",
      "order_id": "2876237",
      "email": "tobias.asplund+methodology@gmail.com",
      "vip": "No",
      "city": "Irvine",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tobias Asplund",
      "severity": "medium",
      "code": "prior_failed_delivery",
      "message": "Last error [2026-04-06] [#delivery-status]: Failed delivery \u2014 \"Missing box\"",
      "admin_excerpt": "Missing box",
      "onfleet_excerpt": "2026-04-06",
      "source": "feedback_memory",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480332",
      "order_id": "2876237",
      "email": "tobias.asplund+methodology@gmail.com",
      "vip": "No",
      "city": "Irvine",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "red",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tom Floyd",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Google maps will lead you in front of house 2717. // House number 2721 can be seen displayed on the mailbox . // On the left side is a small mailbox and a dirt ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Windsor \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478253",
      "order_id": "2875244",
      "email": "tomfloyd@me.com",
      "vip": "Yes",
      "city": "Windsor",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Tori Ciampi",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Boca Raton \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479625",
      "order_id": "2876694",
      "email": "danceratpe2@gmail.com",
      "vip": "No",
      "city": "Boca Raton",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Torrey Arthur",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please DO NOT shine lights in driveway. It will wake the children up!// // Deliver to front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478369",
      "order_id": "2875370",
      "email": "torrey.eaton@sbcglobal.net",
      "vip": "No",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Torrey Arthur",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please DO NOT shine lights in driveway. It will wake the children up!// // Deliver to front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Mill Valley \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478369",
      "order_id": "2875370",
      "email": "torrey.eaton@sbcglobal.net",
      "vip": "No",
      "city": "Mill Valley",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Trevor Hartley",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Dallas \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479668",
      "order_id": "2876737",
      "email": "trevor_hartley@outlook.com",
      "vip": "No",
      "city": "Dallas",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Trishla Wooten",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Camarillo \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479230",
      "order_id": "2876287",
      "email": "triwoo78@gmail.com",
      "vip": "No",
      "city": "Camarillo",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Valene Torres",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please deliver to the backside of the house. When facing the house turn right and deliver at the back porch in the shade",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479873",
      "order_id": "2876942",
      "email": "valene2014@gmail.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Valene Torres",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please deliver to the backside of the house. When facing the house turn right and deliver at the back porch in the shade",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479873",
      "order_id": "2876942",
      "email": "valene2014@gmail.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Veronica Guzman",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2) The gate code is #2002 and it\u2019s a downstairs condo. || (3) Leave at front door. Note: Please make sure to pick up the old co",
      "onfleet_excerpt": "06/22/2026 \u00b7 Fullerton \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478689",
      "order_id": "2875709",
      "email": "veronica.r.guzman@gmail.com",
      "vip": "Yes",
      "city": "Fullerton",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Veronika Balbuzanova",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Loxahatchee \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479851",
      "order_id": "2876920",
      "email": "ronitoroni7@gmail.com",
      "vip": "No",
      "city": "Loxahatchee",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Victoria Bates",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "DELIVERY SHOULD BE MADE ONLY FROM 9 PM TO 6 AM. DO NOT DELIVER EARLY. Use Google maps to locate the address. There are two steps up to the front door. I'd very ",
      "onfleet_excerpt": "06/22/2026 \u00b7 Lake Balboa \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479410",
      "order_id": "2876464",
      "email": "vickiebates@earthlink.net",
      "vip": "Yes",
      "city": "Lake Balboa",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Victoria Miller",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Ho Ho Kus \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479720",
      "order_id": "2876789",
      "email": "victoriamnam@yahoo.com",
      "vip": "No",
      "city": "Ho Ho Kus",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Vincent Nguyen",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Rochester \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479833",
      "order_id": "2876902",
      "email": "vincent_nguyen@urmc.rochester.edu",
      "vip": "No",
      "city": "Rochester",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Vincent Szydlowski",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2) Place box by the front door) ||",
      "onfleet_excerpt": "06/22/2026 \u00b7 Toluca Lake \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478549",
      "order_id": "2875558",
      "email": "vinszyd@gmail.com",
      "vip": "Yes",
      "city": "Toluca Lake",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Wallace Williford",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Kamas \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479926",
      "order_id": "2876995",
      "email": "wallace@assetresell.com",
      "vip": "No",
      "city": "Kamas",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Walter Haas",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Use Google Maps to locate the address || The house number is 2206. It is found at the top of the front door || Leave my box at the front door, which is secure b",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478768",
      "order_id": "2875797",
      "email": "walter@walterhaas.com",
      "vip": "Yes",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Wasileh Karaouni",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "You\u2019re at the right house if you see 2208 under the light on the side pillar of the garage. Boxes should go on mat in front of door",
      "onfleet_excerpt": "06/22/2026 \u00b7 East Palo Alto \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480224",
      "order_id": "2877340",
      "email": "wkaraouni@gmail.com",
      "vip": "No",
      "city": "East Palo Alto",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Wendy Clark",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Bronx \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479753",
      "order_id": "2876822",
      "email": "wendymeiling82@yahoo.com",
      "vip": "No",
      "city": "Bronx",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Wesley Orbin",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Building is located in the alley between Ohio St and 30th St. You'll see a garage labeled 4032 in the alley across from a small parking lot -- our garage is on ",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480097",
      "order_id": "2877182",
      "email": "wto5012@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Whitney Gilley",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Madisonville \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479650",
      "order_id": "2876719",
      "email": "wtalbott01@gmail.com",
      "vip": "No",
      "city": "Madisonville",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Whitney Ryan",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Tulsa \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480423",
      "order_id": "2877549",
      "email": "whitneywal@icloud.com",
      "vip": "No",
      "city": "Tulsa",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "William Dickson",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps to locate the address || (2) Just place box behind front gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Palos Verdes Estates \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479301",
      "order_id": "2876358",
      "email": "williamd85@icloud.com",
      "vip": "Yes",
      "city": "Palos Verdes Estates",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Xiomara Forbez",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 101. Ring #101, when buzzed in, go up the stairs, turn right and leave in front of door please. DO NOT LEAVE OUTSIDE. Approved to ring even during overnight",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479203",
      "order_id": "2876260",
      "email": "xforbez@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Yiting Yang",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Home is tiny home in the very back of the property before the canyon",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479064",
      "order_id": "2876113",
      "email": "yitingy@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Young Soo Peter Choi",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Apt 4F. The gate code was not working but it has now been fixed with a new code. 060 and then press call",
      "onfleet_excerpt": "06/22/2026 \u00b7 Riverside \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479089",
      "order_id": "2876141",
      "email": "pillowchoi@gmail.com",
      "vip": "No",
      "city": "Riverside",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Young Soo Peter Choi",
      "severity": "medium",
      "code": "key_code_empty",
      "message": "Access instructions mention keys/codes but Key Code column empty",
      "admin_excerpt": "Apt 4F. The gate code was not working but it has now been fixed with a new code. 060 and then press call",
      "onfleet_excerpt": "06/22/2026 \u00b7 Riverside \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479089",
      "order_id": "2876141",
      "email": "pillowchoi@gmail.com",
      "vip": "No",
      "city": "Riverside",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "orange",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Zeien Cheung",
      "severity": "medium",
      "code": "missing_numbered_steps",
      "message": "Long instructions not in standard (1) ...(2) numbered step format",
      "admin_excerpt": "Please text and ring doorbell when leaving delivery at the door - top right button. Thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480152",
      "order_id": "2877249",
      "email": "cheungzeien@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Zeien Cheung",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "Please text and ring doorbell when leaving delivery at the door - top right button. Thank you",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480152",
      "order_id": "2877249",
      "email": "cheungzeien@gmail.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Zev Foreman",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as a guide. || (2) DO NOT ring the doorbell. || (3) Leave the box outside the gate",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beverly Hills \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479597",
      "order_id": "2876666",
      "email": "zforeman@gmail.com",
      "vip": "No",
      "city": "Beverly Hills",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "Zoey Best",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Beaufort \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479877",
      "order_id": "2876946",
      "email": "zoey.e.best@gmail.com",
      "vip": "No",
      "city": "Beaufort",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "alilda ferraro",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Francisco \u00b7 5:00 PM - 8:59 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480155",
      "order_id": "2875595",
      "email": "alilda@yahoo.com",
      "vip": "No",
      "city": "San Francisco",
      "window": "5:00 PM - 8:59 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "anne stinson",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Annapolis \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479795",
      "order_id": "2876864",
      "email": "annemstinson@gmail.com",
      "vip": "No",
      "city": "Annapolis",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "cara mae cirignano",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Ocean City \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480426",
      "order_id": "2877552",
      "email": "cara.mae.c@gmail.com",
      "vip": "No",
      "city": "Ocean City",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "colleen Manno",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Champaign \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479800",
      "order_id": "2876869",
      "email": "comanno23@gmail.com",
      "vip": "No",
      "city": "Champaign",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "devan szczepanski",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Watersound \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479919",
      "order_id": "2876988",
      "email": "devan@nuwellmedicine.com",
      "vip": "No",
      "city": "Watersound",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "hailey soren",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google Maps as guide || (2) Leave at bench by front door",
      "onfleet_excerpt": "06/22/2026 \u00b7 Tarzana \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479821",
      "order_id": "2876890",
      "email": "haileysoren@gmail.com",
      "vip": "No",
      "city": "Tarzana",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "jaime burke",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Encinitas \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478734",
      "order_id": "2875759",
      "email": "jme196@hotmail.com",
      "vip": "No",
      "city": "Encinitas",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "joe keller",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Cincinnati \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480377",
      "order_id": "2877503",
      "email": "jmgkeller@gmail.com",
      "vip": "No",
      "city": "Cincinnati",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "karolina oginska",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Huntington \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479792",
      "order_id": "2876861",
      "email": "karolinaobell@gmail.com",
      "vip": "No",
      "city": "Huntington",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "karthik narayan",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Seattle \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479912",
      "order_id": "2876981",
      "email": "karthikvn@gmail.com",
      "vip": "No",
      "city": "Seattle",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "laura cutrona",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Juan Capistrano \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480301",
      "order_id": "2875699",
      "email": "lauracutrona.la@gmail.com",
      "vip": "No",
      "city": "San Juan Capistrano",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "laurie reuter",
      "severity": "medium",
      "code": "missing_identifiers",
      "message": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "admin_excerpt": "(1) Use Google maps to locate the address || (2) Guard gate attendant will let you in with my delivery address. || (3) Leave at front door || Photo of front doo",
      "onfleet_excerpt": "06/22/2026 \u00b7 Coto de Caza \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2478499",
      "order_id": "2875504",
      "email": "reutercdc@aol.com",
      "vip": "No",
      "city": "Coto de Caza",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "",
      "sheet_status": "OPEN"
    },
    {
      "customer": "michael trogdon",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 San Diego \u00b7 Overnight, 9:00 PM - 6:00 AM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2480273",
      "order_id": "2875862",
      "email": "surabhi.ram03@gmail.com",
      "vip": "No",
      "city": "San Diego",
      "window": "Overnight, 9:00 PM - 6:00 AM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "narrissa wells",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 ERROR \u00b7 ?",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "",
      "order_id": "2877047",
      "email": "narrissa.wells@gmail.com",
      "vip": "No",
      "city": "ERROR",
      "window": "",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "ridgway white",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Fenton \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479682",
      "order_id": "2876751",
      "email": "ridgway88@gmail.com",
      "vip": "No",
      "city": "Fenton",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    },
    {
      "customer": "robert parrish",
      "severity": "medium",
      "code": "container_only",
      "message": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "admin_excerpt": "",
      "onfleet_excerpt": "06/22/2026 \u00b7 Boca Raton \u00b7 10:00 AM - 12:00 PM",
      "source": "rules",
      "route": "",
      "data_source": "deliveries_report:deliveries_report--generated-20260615133002 (1).csv",
      "delivery_id": "2479640",
      "order_id": "2876709",
      "email": "bobby@flavcity.com",
      "vip": "No",
      "city": "Boca Raton",
      "window": "10:00 AM - 12:00 PM",
      "highlight": "blue",
      "sheet_status": "OPEN"
    }
  ],
  "sheet_rows": [
    {
      "name": "Julie Nguyen",
      "email": "joolieshmoolie@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876389",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Ste L",
      "full_address": "1130 Burnett Ave, Ste L, Concord, 94520",
      "maps_link": "https://www.google.com/maps/place/1130+Burnett+Ave%2C+Ste+L%2C+Concord%2C+94520+USA/",
      "reviewed": "",
      "notes": "Last error [2026-05-17] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Julie Nguyen *Failure Reason:* OTHER *Failure Notes:* My packing sheet said it was canceled and I checked with the hub manager. No boxes to deliver. It\u2019s already bee\u2026\"",
      "revised_instructions": "(1) Use Google Maps to navigate to 1130 Burnett Ave, Ste L, Concord, 94520. || (2) Building address: 1130 Burnett Ave, Ste L, Concord, 94520. Deliver to Ste L. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-05-17",
          "source": "#delivery-status:2026-05-17",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "thread_context": "",
          "guest_report": "FAILED DELIVERY: *Affected Guest:* Julie Nguyen *Failure Reason:* OTHER *Failure Notes:* My packing sheet said it was canceled and I checked with the hub manager. No boxes to deliver. It\u2019s already been picked up. _If this is not a ...",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Julie Nguyen *Failure Reason:* OTHER *Failure Notes:* My packing sheet said it was canceled and I checked with the hub manager. No boxes to deliver. It\u2019s already been picked up. _If this is not a ...",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779059319957329",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-05-17",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 OTHER",
          "guest_report": "FAILED DELIVERY: *Affected Guest:* Julie Nguyen *Failure Reason:* OTHER *Failure Notes:* My packing sheet said it was canceled and I checked with the hub manager. No boxes to deliver. It\u2019s already been picked up. _If this is not a ...",
          "what_happened": "FAILED DELIVERY: *Affected Guest:* Julie Nguyen *Failure Reason:* OTHER *Failure Notes:* My packing sheet said it was canceled and I checked with the hub manager. No boxes to deliver. It\u2019s already been picked up. _If this is not a ...",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-05-17",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779059319957329",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 OTHER: FAILED DELIVERY: *Affected Guest:* Julie Nguyen *Failure Reason:* OTHER *Failure Notes:* My packing sheet said it was canceled and I checked\u2026",
      "last_error_date": "2026-05-17",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1130 Burnett Ave, Ste L, Concord, 94520. || (2) Building address: 1130 Burnett Ave, Ste L, Concord, 94520. Deliver to Ste L. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-05-17]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"FAILED DELIVERY: *Affected Guest:* Julie Nguyen *Failure Reason:* OTHER *Failure Notes:* My packing sheet said it was canceled and I checked with the hub manager. No boxes to deliver. It\u2019s already been picked up. _If thi\u2026\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-17",
            "source": "#delivery-status:2026-05-17",
            "channel": "#delivery-status",
            "quote": "FAILED DELIVERY: *Affected Guest:* Julie Nguyen *Failure Reason:* OTHER *Failure Notes:* My packing sheet said it was canceled and I checked with the hub manager. No boxes to deliver. It\u2019s already been picked up. _If thi\u2026",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779059319957329",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "Ste L",
      "current_instructions": "Ste L",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 39,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Kristine Hernandez",
      "email": "kthernandez@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877229",
      "admin_profile_link": "",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Use Google maps to locate the address.//Leave cooler at front doorstep.//Leave out of street view if possible or behind the big plant pot",
      "full_address": "562 28th St, San Francisco, 94131",
      "maps_link": "https://www.google.com/maps/place/562+28th+St%2C+San+Francisco%2C+94131+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google maps to locate the address. || (2) You are at the CORRECT house if you see the number 562 on the mailbox or building. || (3) Leave cooler at front doorstep. || (4) Leave out of street view if possible or behind the big plant pot",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google maps to locate the address. || (2) You are at the CORRECT house if you see the number 562 on the mailbox or building. || (3) Leave cooler at front doorstep. || (4) Leave out of street view if possible or behind the big plant pot",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Use Google maps to locate the address.//Leave cooler at front doorstep.//Leave out of street view if possible or behind the big plant pot</span>",
      "current_instructions": "Use Google maps to locate the address.//Leave cooler at front doorstep.//Leave out of street view if possible or behind the big plant pot",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 22,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip"
      ],
      "priority": 4
    },
    {
      "name": "Jonathan Bloom",
      "email": "bloom.diane@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875890",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/299",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Apt 202. Apt. 202 || || (1) Use the two keys sent to you to enter the apartment building at 1701 Beach Street, San Francisco - corner of Beach and Fillmore || (2) Go upstairs to Apt. 202 || (3) Go inside the apartment || (4) PLEASE PUT THE FOOD INSIDE THE REFRIGERATOR ONLY. Do not leave the food out! || (4) Make sure the fridge is closed before you leave. || || NOTE: In case you accidentally forgot to bring the keys with you, use the callbox to ring Apt. 202. If there's no answer, call Jonathan 415-630-3000. If there's still no answer, call Diane 919-201-9975. Then, go upstairs to Apt. 202 and knock to be let in. Put all the food inside the refrigerator and make sure you close it before you leave",
      "full_address": "1701 Beach St, Apt 202, San Francisco, 94123",
      "maps_link": "https://www.google.com/maps/place/1701+Beach+St%2C+Apt+202%2C+San+Francisco%2C+94123+USA/",
      "reviewed": "",
      "notes": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Must place food inside refrigerator \u2014 high-touch stop",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) PLEASE PUT THE FOOD INSIDE THE REFRIGERATOR ONLY. Do not leave the food out! || (2) Apt 202. Apt. 202 || (3) Use the two keys sent to you to enter the apartment building at 1701 Beach Street, San Francisco - corner of Beach and Fillmore || (4) Go upstairs to Apt. 202 || (5) Go inside the apartment || (6) Make sure the fridge is closed before you leave. || || NOTE: In case you accidentally forgot to bring the keys with you, use the callbox to ring Apt. 202. If there's no answer, call Jonathan 415-630-3000. If there's still no answer, call Diane 919-201-9975. Then, go upstairs to Apt. 202 and knock to be let in. Put all the food inside the refrigerator and make sure you close it before you leave || (7) If nobody answers: leave the box in a safe, visible spot at this address (1701 Beach St, Apt 202, San Francisco, 94123). INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) PLEASE PUT THE FOOD INSIDE THE REFRIGERATOR ONLY. Do not leave the food out! || (2) Apt 202. Apt. 202 || (3) Use the two keys sent to you to enter the apartment building at 1701 Beach Street, San Francisco - corner of Beach and Fillmore || (4) Go upstairs to Apt. 202 || (5) Go inside the apartment || (6) Make sure the fridge is closed before you leave. || || NOTE: In case you accidentally forgot to bring the keys with you, use the callbox to ring Apt. 202. If there's no answer, call Jonathan 415-630-3000. If there's still no answer, call Diane 919-201-9975. Then, go upstairs to Apt. 202 and knock to be let in. Put all the food inside the refrigerator and make sure you close it before you leave || (7) If nobody answers: leave the box in a safe, visible spot at this address (1701 Beach St, Apt 202, San Francisco, 94123). INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo).",
      "instruction_fixes": [
        {
          "code": "missing_contactless_alt",
          "title": "Added a backup if nobody answers",
          "why": "Driver needed the guest to answer but had no plan B \u2014 box gets abandoned or guest is woken up.",
          "how": "New step: where to leave the box + text Methodology with a photo so the guest knows.",
          "night_tip": "Can't reach them? Leave it safe, snap photo, text ops. Move on."
        },
        {
          "code": "fridge_required",
          "title": "Fridge step moved to the top",
          "why": "Food must go inside the refrigerator \u2014 guest said otherwise.",
          "how": "Step 1 is now the fridge requirement so it is not missed at the end.",
          "night_tip": "Fridge first. Then anything else."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "callbox",
            "ring",
            "knock"
          ],
          "span": "callbox",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "fridge_required",
          "title": "RISK: Must place food inside refrigerator \u2014 high-touch stop",
          "problem": "Must place food inside refrigerator \u2014 high-touch stop",
          "spans": [
            "REFRIGERATOR",
            "fridge",
            "refrigerator"
          ],
          "span": "REFRIGERATOR",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Must place food inside refrigerator \u2014 high-touch stop",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 202. Apt. 202 || || (1) Use the two keys sent to you to enter the apartment building at 1701 Beach Street, San Francisco - corner of Beach and Fillmore || (2) Go upstairs to Apt. 202 || (3) Go inside the apartment || (4) PLEASE PUT THE FOOD INSIDE THE <mark class=\"redline risk\">REFRIGERATOR</mark> ONLY. Do not leave the food out! || (4) Make sure the <mark class=\"redline risk\">fridge</mark> is closed before you leave. || || NOTE: In case you accidentally forgot to b<mark class=\"redline risk\">ring</mark> the keys with you, use the <mark class=\"redline risk\">callbox</mark> to <mark class=\"redline risk\">ring</mark> Apt. 202. If there&#x27;s no answer, call Jonathan 415-630-3000. If there&#x27;s still no answer, call Diane 919-201-9975. Then, go upstairs to Apt. 202 and <mark class=\"redline risk\">knock</mark> to be let in. Put all the food inside the <mark class=\"redline risk\">refrigerator</mark> and make sure you close it before you leave",
      "current_instructions": "Apt 202. Apt. 202 || || (1) Use the two keys sent to you to enter the apartment building at 1701 Beach Street, San Francisco - corner of Beach and Fillmore || (2) Go upstairs to Apt. 202 || (3) Go inside the apartment || (4) PLEASE PUT THE FOOD INSIDE THE REFRIGERATOR ONLY. Do not leave the food out! || (4) Make sure the fridge is closed before you leave. || || NOTE: In case you accidentally forgot to bring the keys with you, use the callbox to ring Apt. 202. If there's no answer, call Jonathan 415-630-3000. If there's still no answer, call Diane 919-201-9975. Then, go upstairs to Apt. 202 and knock to be let in. Put all the food inside the refrigerator and make sure you close it before you leave",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 58,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "fridge_required",
        "highlight:red",
        "vip"
      ],
      "priority": 1
    },
    {
      "name": "Elizabeth Hammerman",
      "email": "lizzie.hammerman@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875395",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/513",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use google maps to locate address. \"762\" is visible beside our garage door. // (2) Leave box at front door",
      "full_address": "762 Rosewood Dr, Palo Alto, 94303",
      "maps_link": "https://www.google.com/maps/place/762+Rosewood+Dr%2C+Palo+Alto%2C+94303+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate address. \"762\" is visible beside our garage door. // || (2) Leave box at front door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate address. \"762\" is visible beside our garage door. // || (2) Leave box at front door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use google maps to locate address. &quot;762&quot; is visible beside our garage door. // (2) Leave box at front door",
      "current_instructions": "(1) Use google maps to locate address. \"762\" is visible beside our garage door. // (2) Leave box at front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Emily Borders",
      "email": "dbordersjr@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875201",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/669",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Updated Instructions: // (1) Please use the key box that is attached to the front gate. The code is \"0479\" // (2) You can open the front gate with that key and leave the cooler in the breezeway. // (3) Return the key to the key box and close the gate. // (4) IF THE KEY BOX ISN'T THERE or the code doesn't work, it must have been broken. Until it's replaced, tuck the box into the side of the house",
      "full_address": "228 30th St, San Francisco, 94131",
      "maps_link": "https://www.google.com/maps/place/228+30th+St%2C+San+Francisco%2C+94131+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: // || (2) You are at the CORRECT house if you see the number 228 on the mailbox or building. || (3) Please use the key box that is attached to the front gate. The code is \"0479\" // || (4) You can open the front gate with that key and leave the cooler in the breezeway. // || (5) Return the key to the key box and close the gate. // || (6) IF THE KEY BOX ISN'T THERE or the code doesn't work, it must have been broken. Until it's replaced, tuck the box into the side of the house",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: // || (2) You are at the CORRECT house if you see the number 228 on the mailbox or building. || (3) Please use the key box that is attached to the front gate. The code is \"0479\" // || (4) You can open the front gate with that key and leave the cooler in the breezeway. // || (5) Return the key to the key box and close the gate. // || (6) IF THE KEY BOX ISN'T THERE or the code doesn't work, it must have been broken. Until it's replaced, tuck the box into the side of the house",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Updated Instructions: // (1) Please use the key box that is attached to the front gate. The code is &quot;0479&quot; // (2) You can open the front gate with that key and leave the cooler in the breezeway. // (3) Return the key to the key box and close the gate. // (4) IF THE KEY BOX ISN&#x27;T THERE or the code doesn&#x27;t work, it must have been broken. Until it&#x27;s replaced, tuck the box into the side of the house</span>",
      "current_instructions": "Updated Instructions: // (1) Please use the key box that is attached to the front gate. The code is \"0479\" // (2) You can open the front gate with that key and leave the cooler in the breezeway. // (3) Return the key to the key box and close the gate. // (4) IF THE KEY BOX ISN'T THERE or the code doesn't work, it must have been broken. Until it's replaced, tuck the box into the side of the house",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 16,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip"
      ],
      "priority": 4
    },
    {
      "name": "Luis Perez Ramirez",
      "email": "perezpsyd@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875243",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/855",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Unit 2323. Updated delivery instructions: Unit 2323 // // (1) The address is 5900 third street but there is no entrance on third street. The entrance is at the back of the building. You have to drive around the building but usually google maps takes drivers to the right place. // (2) In the back is the elevator on the street level where they can punch code #5877 then push the up button to call elevator. If the code is not working, use my FOB to go up // (3) Go to 3rd floor then turn right from the elevator - Unit 2323 is on the corner. // // || || || || Last Option ONLY IF elevator is not working: text or call me +14153778001 then leave the box in the mail room located between the two buildings. Use the same code #5877 to get in.. Photo for reference: https://prnt.sc/Tai54ib5UfsA",
      "full_address": "5900 3rd St, Unit 2323, San Francisco, 94124",
      "maps_link": "https://www.google.com/maps/place/5900+3rd+St%2C+Unit+2323%2C+San+Francisco%2C+94124+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Unit 2323. Updated delivery instructions: Unit 2323 // // || (2) The address is 5900 third street but there is no entrance on third street. The entrance is at the back of the building. You have to drive around the building but usually google maps takes drivers to the right place. // || (3) In the back is the elevator on the street level where they can punch code #5877 then push the up button to call elevator. If the code is not working, use my FOB to go up // || (4) Go to 3rd floor then turn right from the elevator - Unit 2323 is on the corner. // // || || || || Last Option ONLY IF elevator is not working: text or call me +14153778001 then leave the box in the mail room located between the two buildings. Use the same code #5877 to get in.. Photo for reference: https://prnt.sc/Tai54ib5UfsA",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Unit 2323. Updated delivery instructions: Unit 2323 // // || (2) The address is 5900 third street but there is no entrance on third street. The entrance is at the back of the building. You have to drive around the building but usually google maps takes drivers to the right place. // || (3) In the back is the elevator on the street level where they can punch code #5877 then push the up button to call elevator. If the code is not working, use my FOB to go up // || (4) Go to 3rd floor then turn right from the elevator - Unit 2323 is on the corner. // // || || || || Last Option ONLY IF elevator is not working: text or call me +14153778001 then leave the box in the mail room located between the two buildings. Use the same code #5877 to get in.. Photo for reference: https://prnt.sc/Tai54ib5UfsA",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 2323. Updated delivery instructions: Unit 2323 // // (1) The address is 5900 third street but there is no entrance on third street. The entrance is at the back of the building. You have to drive around the building but usually google maps takes drivers to the right place. // (2) In the back is the elevator on the street level where they can punch code #5877 then push the up button to call elevator. If the code is not working, use my FOB to go up // (3) Go to 3rd floor then turn right from the elevator - Unit 2323 is on the corner. // // || || || || Last Option ONLY IF elevator is not working: text or call me +14153778001 then leave the box in the mail room located between the two buildings. Use the same code #5877 to get in.. Photo for reference: https://prnt.sc/Tai54ib5UfsA",
      "current_instructions": "Unit 2323. Updated delivery instructions: Unit 2323 // // (1) The address is 5900 third street but there is no entrance on third street. The entrance is at the back of the building. You have to drive around the building but usually google maps takes drivers to the right place. // (2) In the back is the elevator on the street level where they can punch code #5877 then push the up button to call elevator. If the code is not working, use my FOB to go up // (3) Go to 3rd floor then turn right from the elevator - Unit 2323 is on the corner. // // || || || || Last Option ONLY IF elevator is not working: text or call me +14153778001 then leave the box in the mail room located between the two buildings. Use the same code #5877 to get in.. Photo for reference: https://prnt.sc/Tai54ib5UfsA",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Marina Kawagishi",
      "email": "marinak@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877269",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps as guide. || (2) House number 21 is by the garage door || (3) The door is a red door w a fall wreath, yellow house on the corner. I'll keep the front door light on for the driver. See location photo: https://prnt.sc/2JuIMwzbaq2h",
      "full_address": "21 Hillview Ct, San Francisco, 94124",
      "maps_link": "https://www.google.com/maps/place/21+Hillview+Ct%2C+San+Francisco%2C+94124+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google maps as guide. || (2) House number 21 is by the garage door || (3) The door is a red door w a fall wreath, yellow house on the corner. I'll keep the front door light on for the driver. See location photo: https://prnt.sc/2JuIMwzbaq2h || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google maps as guide. || (2) House number 21 is by the garage door || (3) The door is a red door w a fall wreath, yellow house on the corner. I'll keep the front door light on for the driver. See location photo: https://prnt.sc/2JuIMwzbaq2h || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google maps as guide. || (2) House number 21 is by the garage door || (3) The door is a red door w a fall wreath, yellow house on the corner. I&#x27;ll keep the front door light on for the driver. See location photo: https://prnt.sc/2JuIMwzbaq2h",
      "current_instructions": "(1) Use Google maps as guide. || (2) House number 21 is by the garage door || (3) The door is a red door w a fall wreath, yellow house on the corner. I'll keep the front door light on for the driver. See location photo: https://prnt.sc/2JuIMwzbaq2h",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Cynthia Chu",
      "email": "cchu66@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876034",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/1309",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door (out of streetview). Thank you!",
      "full_address": "32 Ord St, San Francisco, 94114",
      "maps_link": "https://www.google.com/maps/place/32+Ord+St%2C+San+Francisco%2C+94114+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at front door (out of streetview). || (2) You are at the CORRECT house if you see the number 32 on the mailbox or building. || (3) Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at front door (out of streetview). || (2) You are at the CORRECT house if you see the number 32 on the mailbox or building. || (3) Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Leave at front door (out of streetview). Thank you!</span>",
      "current_instructions": "Leave at front door (out of streetview). Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Lisa Davis",
      "email": "ldavis@wsgr.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877453",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/1518",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 231. Unit 231. // (1) Use google maps to locate address. Park in the garage at ground level. // (2) My unit is numbered 231. Safely leave my cooler next to my front door and take old boxes and empties with you at all times",
      "full_address": "960 N San Antonio Rd, Unit 231, Los Altos, 94022",
      "maps_link": "https://www.google.com/maps/place/960+N+San+Antonio+Rd%2C+Unit+231%2C+Los+Altos%2C+94022+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Unit 231. Unit 231. // || (2) Use google maps to locate address. Park in the garage at ground level. // || (3) My unit is numbered 231. Safely leave my cooler next to my front door and take old boxes and empties with you at all times || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Unit 231. Unit 231. // || (2) Use google maps to locate address. Park in the garage at ground level. // || (3) My unit is numbered 231. Safely leave my cooler next to my front door and take old boxes and empties with you at all times || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 231. Unit 231. // (1) Use google maps to locate address. Park in the garage at ground level. // (2) My unit is numbered 231. Safely leave my cooler next to my front door and take old boxes and empties with you at all times",
      "current_instructions": "Unit 231. Unit 231. // (1) Use google maps to locate address. Park in the garage at ground level. // (2) My unit is numbered 231. Safely leave my cooler next to my front door and take old boxes and empties with you at all times",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Laura Chelossi",
      "email": "laurawarden1007@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876555",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/3151",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at door",
      "full_address": "1585 Koch Ln, San Jose, 95125",
      "maps_link": "https://www.google.com/maps/place/1585+Koch+Ln%2C+San+Jose%2C+95125+USA/",
      "reviewed": "",
      "notes": "Last error [2026-05-18] [#delivery-status]: Failed delivery \u2014 \"No box \u00b7 Ops: Cloned and assigned to Riyas\"",
      "revised_instructions": "(1) Leave at door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-05-18",
          "source": "#delivery-status:2026-05-18",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "No box",
          "thread_context": "Cloned and assigned to Riyas",
          "guest_report": "No box",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Laura Chelossi *Failure Reason:* OTHER *Failure Notes:* No box _If this is not a cancelation, list action items for this issue in the thread. _ | Jean Grey Gacrama: Cloned and assigned to Riyas",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779079488487789",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-05-18",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 No box",
          "guest_report": "No box",
          "what_happened": "No box",
          "failure_reason": "OTHER",
          "failure_notes": "No box",
          "driver": "",
          "resolution": "Cloned and assigned to Riyas",
          "source": "#delivery-status:2026-05-18",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779079488487789",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 No box",
      "last_error_date": "2026-05-18",
      "suggested_instructions": "(1) Leave at door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-05-18]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"No box\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-18",
            "source": "#delivery-status:2026-05-18",
            "channel": "#delivery-status",
            "quote": "No box",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779079488487789",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "Leave at door",
      "current_instructions": "Leave at door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 39,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Zarine Kotian",
      "email": "zarine.kotian@outlook.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876522",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 19R. Updated Instructions: Unit 19 R. Google maps is accurate. // (1) 680 Paramount has its number visible from the street. // (2) Leave box at Apt 19 R's front door, it has \"19 R\" on its peephole. NOTE: Please make sure to pickup ALL old boxes",
      "full_address": "680 Mission St, Apt 19R, San Francisco, 94105",
      "maps_link": "https://www.google.com/maps/place/680+Mission+St%2C+Apt+19R%2C+San+Francisco%2C+94105+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 19R. Updated Instructions: Unit 19 R. Google maps is accurate. // || (2) 680 Paramount has its number visible from the street. // || (3) Leave box at Apt 19 R's front door, it has \"19 R\" on its peephole. NOTE: Please make sure to pickup ALL old boxes || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 19R. Updated Instructions: Unit 19 R. Google maps is accurate. // || (2) 680 Paramount has its number visible from the street. // || (3) Leave box at Apt 19 R's front door, it has \"19 R\" on its peephole. NOTE: Please make sure to pickup ALL old boxes || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 19R. Updated Instructions: Unit 19 R. Google maps is accurate. // (1) 680 Paramount has its number visible from the street. // (2) Leave box at Apt 19 R&#x27;s front door, it has &quot;19 R&quot; on its peephole. NOTE: Please make sure to pickup ALL old boxes",
      "current_instructions": "Apt 19R. Updated Instructions: Unit 19 R. Google maps is accurate. // (1) 680 Paramount has its number visible from the street. // (2) Leave box at Apt 19 R's front door, it has \"19 R\" on its peephole. NOTE: Please make sure to pickup ALL old boxes",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Erin Fischer",
      "email": "eefischer112@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875693",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/3791",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Updated instructions. Please do not ring the doorbell. Please no longer leave the box in the cabinet, the box hasn\u2019t been fitting inside. You can leave the box to the left of the door, instead. (So that we can still open the door.) With the updated timing and texting to inform us of the delivery we should be able to retrieve the box in a timely manner. Thank you!",
      "full_address": "111 Lower Ter, San Francisco, 94114",
      "maps_link": "https://www.google.com/maps/place/111+Lower+Ter%2C+San+Francisco%2C+94114+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Conflicting ring / do-not-ring in same instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated instructions. || (2) You are at the CORRECT house if you see the number 111 on the mailbox or building. || (3) Please no longer leave the box in the cabinet, the box hasn\u2019t been fitting inside. || (4) You can leave the box to the left of the door, instead. || (5) (So that we can still open the door.) With the updated timing and texting to inform us of the delivery we should be able to retrieve the box in a timely manner. || (6) Thank you! || (7) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 608-712-9252): leave box in a safe visible spot at 111 Lower Ter, San Francisco, 94114. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated instructions. || (2) You are at the CORRECT house if you see the number 111 on the mailbox or building. || (3) Please no longer leave the box in the cabinet, the box hasn\u2019t been fitting inside. || (4) You can leave the box to the left of the door, instead. || (5) (So that we can still open the door.) With the updated timing and texting to inform us of the delivery we should be able to retrieve the box in a timely manner. || (6) Thank you! || (7) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 608-712-9252): leave box in a safe visible spot at 111 Lower Ter, San Francisco, 94114. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "conflict_ring",
          "title": "Removed conflicting ring / do-not-ring instructions",
          "why": "Instructions said both ring AND do not ring \u2014 drivers did the wrong one.",
          "how": "One clear rule now. Backup step if nobody answers.",
          "night_tip": "Follow the DO NOT RING line. Don't improvise."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "ring",
            "doorbell"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 4,
          "severity": "risk",
          "code": "conflict_ring",
          "title": "RISK: Conflicting ring / do-not-ring in same instructions",
          "problem": "Conflicting ring / do-not-ring in same instructions",
          "spans": [
            "ring",
            "doorbell",
            "do not ring"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Conflicting ring / do-not-ring in same instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Updated instructions. Please <mark class=\"redline risk\">do not ring</mark> the <mark class=\"redline risk\">doorbell</mark>. Please no longer leave the box in the cabinet, the box hasn\u2019t been fitting inside. You can leave the box to the left of the door, instead. (So that we can still open the door.) With the updated timing and texting to inform us of the delivery we should be able to retrieve the box in a timely manner. Thank you!",
      "current_instructions": "Updated instructions. Please do not ring the doorbell. Please no longer leave the box in the cabinet, the box hasn\u2019t been fitting inside. You can leave the box to the left of the door, instead. (So that we can still open the door.) With the updated timing and texting to inform us of the delivery we should be able to retrieve the box in a timely manner. Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 92,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_numbered_steps",
        "missing_identifiers",
        "conflict_ring",
        "highlight:red",
        "vip"
      ],
      "priority": 1
    },
    {
      "name": "Anita Daswani",
      "email": "anita.kesavan@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876591",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/6320",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave food at the door. Please text after leaving food: 914-714-9588",
      "full_address": "16 Wild Plum Way, Orinda, 94563",
      "maps_link": "https://www.google.com/maps/place/16+Wild+Plum+Way%2C+Orinda%2C+94563+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please leave food at the door. || (2) You are at the CORRECT house if you see the number 16 on the mailbox or building. || (3) Please text after leaving food: 914-714-9588 || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave food at the door. || (2) You are at the CORRECT house if you see the number 16 on the mailbox or building. || (3) Please text after leaving food: 914-714-9588 || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please leave food at the door. Please text after leaving food: 914-714-9588</span>",
      "current_instructions": "Please leave food at the door. Please text after leaving food: 914-714-9588",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Eric Chi",
      "email": "absolutchi@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875721",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/7346",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Updated Instructions: (1) Google maps will lead you to the right location. // (2) Take the steps and deliver to the front porch",
      "full_address": "20705 Acadia Ct, Cupertino, 95014",
      "maps_link": "https://www.google.com/maps/place/20705+Acadia+Ct%2C+Cupertino%2C+95014+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: || (2) You are at the CORRECT house if you see the number 20705 on the mailbox or building. || (3) Google maps will lead you to the right location. // || (4) Take the steps and deliver to the front porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: || (2) You are at the CORRECT house if you see the number 20705 on the mailbox or building. || (3) Google maps will lead you to the right location. // || (4) Take the steps and deliver to the front porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Updated Instructions: (1) Google maps will lead you to the right location. // (2) Take the steps and deliver to the front porch</span>",
      "current_instructions": "Updated Instructions: (1) Google maps will lead you to the right location. // (2) Take the steps and deliver to the front porch",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jessica Wolfrom",
      "email": "jessica.wolfrom@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877431",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/7618",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt B. Leave at front door",
      "full_address": "536 Simonds Loop, Apt B, San Francisco, 94129",
      "maps_link": "https://www.google.com/maps/place/536+Simonds+Loop%2C+Apt+B%2C+San+Francisco%2C+94129+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt B. Leave at front door",
      "current_instructions": "Apt B. Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Sarah Anderson",
      "email": "seanderson99@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876401",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/7624",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Apt 401. DO NOT leave in the lobby or in front of the apartment building! // // (1) Dial #7151 on the box to enter the building. IF you have issues getting in, dial the manager by pressing 10 on the box. // (2) Take the elevator to the 4th floor, Apt 401 is right across from the elevator // (3) Leave the box in front of my door and take all old boxes and empties with you at all times",
      "full_address": "1955 Broadway, Apt 401, San Francisco, 94109",
      "maps_link": "https://www.google.com/maps/place/1955+Broadway%2C+Apt+401%2C+San+Francisco%2C+94109+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 401. DO NOT leave in the lobby or in front of the apartment building! // // || (2) Dial #7151 on the box to enter the building. IF you have issues getting in, dial the manager by pressing 10 on the box. // || (3) Take the elevator to the 4th floor, Apt 401 is right across from the elevator // || (4) Leave the box in front of my door and take all old boxes and empties with you at all times",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 401. DO NOT leave in the lobby or in front of the apartment building! // // || (2) Dial #7151 on the box to enter the building. IF you have issues getting in, dial the manager by pressing 10 on the box. // || (3) Take the elevator to the 4th floor, Apt 401 is right across from the elevator // || (4) Leave the box in front of my door and take all old boxes and empties with you at all times",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 401. DO NOT leave in the lobby or in front of the apartment building! // // (1) Dial #7151 on the box to enter the building. IF you have issues getting in, dial the manager by pressing 10 on the box. // (2) Take the elevator to the 4th floor, Apt 401 is right across from the elevator // (3) Leave the box in front of my door and take all old boxes and empties with you at all times",
      "current_instructions": "Apt 401. DO NOT leave in the lobby or in front of the apartment building! // // (1) Dial #7151 on the box to enter the building. IF you have issues getting in, dial the manager by pressing 10 on the box. // (2) Take the elevator to the 4th floor, Apt 401 is right across from the elevator // (3) Leave the box in front of my door and take all old boxes and empties with you at all times",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Tiffany K",
      "email": "tiffany48@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876392",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "2025 Ellington Ter, Pleasant Hill, 94523",
      "maps_link": "https://www.google.com/maps/place/2025+Ellington+Ter%2C+Pleasant+Hill%2C+94523+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 2025 Ellington Ter, Pleasant Hill, 94523. || (2) You are at the correct location if you see house/building number 2025. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 2025 Ellington Ter, Pleasant Hill, 94523. || (2) You are at the correct location if you see house/building number 2025. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Heidi Beck",
      "email": "heidi.beck@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876496",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/8516",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave cooler at the door",
      "full_address": "81 Filbert Ave, Sausalito, 94965",
      "maps_link": "https://www.google.com/maps/place/81+Filbert+Ave%2C+Sausalito%2C+94965+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave cooler at the door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave cooler at the door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave cooler at the door",
      "current_instructions": "Leave cooler at the door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Cindy Olander",
      "email": "cindyolander@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875674",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) If before 10pm, Text when delivered 650-400-9840. Do not text after 10pm. // (2) Leave hidden behind porch swing. // (3) PICK UP EMPTY COOLERS",
      "full_address": "24191 Summerhill Ave, Los Altos, 94024",
      "maps_link": "https://www.google.com/maps/place/24191+Summerhill+Ave%2C+Los+Altos%2C+94024+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) If before 10pm, Text when delivered 650-400-9840. Do not text after 10pm. // || (2) You are at the CORRECT house if you see the number 24191 on the mailbox or building. || (3) Leave hidden behind porch swing. // || (4) PICK UP EMPTY COOLERS || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) If before 10pm, Text when delivered 650-400-9840. Do not text after 10pm. // || (2) You are at the CORRECT house if you see the number 24191 on the mailbox or building. || (3) Leave hidden behind porch swing. // || (4) PICK UP EMPTY COOLERS || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) If before 10pm, Text when delivered 650-400-9840. Do not text after 10pm. // (2) Leave hidden behind porch swing. // (3) PICK UP EMPTY COOLERS</span>",
      "current_instructions": "(1) If before 10pm, Text when delivered 650-400-9840. Do not text after 10pm. // (2) Leave hidden behind porch swing. // (3) PICK UP EMPTY COOLERS",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Theresa Ton",
      "email": "1theresa@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876483",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/9378",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Gate code 4496. Leave food by black door. Close gate when leaving please",
      "full_address": "1089 Shoal Dr, San Mateo, 94404",
      "maps_link": "https://www.google.com/maps/place/1089+Shoal+Dr%2C+San+Mateo%2C+94404+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Gate code 4496. || (2) Leave food by black door. || (3) Close gate when leaving please",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Gate code 4496. || (2) Leave food by black door. || (3) Close gate when leaving please",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Gate code 4496. Leave food by black door. Close gate when leaving please",
      "current_instructions": "Gate code 4496. Leave food by black door. Close gate when leaving please",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Ann Diederich",
      "email": "diederich.ann3@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877244",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave on the front porch",
      "full_address": "320 Laurel St, Menlo Park, 94025",
      "maps_link": "https://www.google.com/maps/place/320+Laurel+St%2C+Menlo+Park%2C+94025+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Please leave on the front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave on the front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Please leave on the front porch",
      "current_instructions": "Please leave on the front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Serena Jweinat",
      "email": "serenajweinat@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876438",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/11514",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Drop off at the door up the stairs https://ibb.co/2tHNfTz",
      "full_address": "5700 Broadway Ter, Oakland, 94618",
      "maps_link": "https://www.google.com/maps/place/5700+Broadway+Ter%2C+Oakland%2C+94618+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Drop off at the door up the stairs https: || (2) You are at the CORRECT house if you see the number 5700 on the mailbox or building. || (3) ibb.co/2tHNfTz || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Drop off at the door up the stairs https: || (2) You are at the CORRECT house if you see the number 5700 on the mailbox or building. || (3) ibb.co/2tHNfTz || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Drop off at the door up the stairs https://ibb.co/2tHNfTz</span>",
      "current_instructions": "Drop off at the door up the stairs https://ibb.co/2tHNfTz",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Roma Ruparel",
      "email": "ruparel.roma@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877344",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/14033",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "front door",
      "full_address": "727 Curtis St, Albany, 94706",
      "maps_link": "https://www.google.com/maps/place/727+Curtis+St%2C+Albany%2C+94706+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "front door",
      "current_instructions": "front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Nancy Newmark",
      "email": "nancy_newmark@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875787",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/15018",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Updated Instructions: // (1) Google maps is accurate. 230 Dolores STREET - Brown wooded house, with our house number \"230\" beside our garage // (2) Please leave by our front door. Thanks!! // MAKE SURE it is NOT Dolores Ave",
      "full_address": "230 Dolores Street, EL GRANADA, 94019",
      "maps_link": "https://www.google.com/maps/place/230+Dolores+Street%2C+EL+GRANADA%2C+94019+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: // || (2) Google maps is accurate. 230 Dolores STREET - Brown wooded house, with our house number \"230\" beside our garage // || (3) Please leave by our front door. Thanks!! // MAKE SURE it is NOT Dolores Ave || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: // || (2) Google maps is accurate. 230 Dolores STREET - Brown wooded house, with our house number \"230\" beside our garage // || (3) Please leave by our front door. Thanks!! // MAKE SURE it is NOT Dolores Ave || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Updated Instructions: // (1) Google maps is accurate. 230 Dolores STREET - Brown wooded house, with our house number &quot;230&quot; beside our garage // (2) Please leave by our front door. Thanks!! // MAKE SURE it is NOT Dolores Ave",
      "current_instructions": "Updated Instructions: // (1) Google maps is accurate. 230 Dolores STREET - Brown wooded house, with our house number \"230\" beside our garage // (2) Please leave by our front door. Thanks!! // MAKE SURE it is NOT Dolores Ave",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Shireen Nawawi",
      "email": "snawawi27@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875636",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 10289 is displayed at front garage door || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/opepgXWGtZmS",
      "full_address": "10289 Palo Vista Rd, Cupertino, 95014",
      "maps_link": "https://www.google.com/maps/place/10289+Palo+Vista+Rd%2C+Cupertino%2C+95014+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 10289 is displayed at front garage door || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/opepgXWGtZmS || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 10289 is displayed at front garage door || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/opepgXWGtZmS || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 10289 is displayed at front garage door || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/opepgXWGtZmS",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 10289 is displayed at front garage door || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/opepgXWGtZmS",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kate Steel",
      "email": "katesteel@mindspring.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876391",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/19755",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 1902. Apt 1902. // (1) Use Google maps to locate the address. 565 Park Bellevue multi-unit condo building. // (2) Deliver the box to FRONT DESK SECURITY and take all the old boxes/empties with you at all times. Thank you!",
      "full_address": "565 Bellevue Ave, Apt 1902, Oakland, 94610",
      "maps_link": "https://www.google.com/maps/place/565+Bellevue+Ave%2C+Apt+1902%2C+Oakland%2C+94610+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 1902. Apt 1902. // || (2) Use Google maps to locate the address. 565 Park Bellevue multi-unit condo building. // || (3) Deliver the box to FRONT DESK SECURITY and take all the old boxes/empties with you at all times. Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 1902. Apt 1902. // || (2) Use Google maps to locate the address. 565 Park Bellevue multi-unit condo building. // || (3) Deliver the box to FRONT DESK SECURITY and take all the old boxes/empties with you at all times. Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 1902. Apt 1902. // (1) Use Google maps to locate the address. 565 Park Bellevue multi-unit condo building. // (2) Deliver the box to FRONT DESK SECURITY and take all the old boxes/empties with you at all times. Thank you!",
      "current_instructions": "Apt 1902. Apt 1902. // (1) Use Google maps to locate the address. 565 Park Bellevue multi-unit condo building. // (2) Deliver the box to FRONT DESK SECURITY and take all the old boxes/empties with you at all times. Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Marilyn Cachola",
      "email": "marilynlucey@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876594",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Must walk up steps to front door, take a pic and text to me, then depart",
      "full_address": "359 South Ave, Alamo, 94507",
      "maps_link": "https://www.google.com/maps/place/359+South+Ave%2C+Alamo%2C+94507+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Must walk up steps to front door, take a pic and text to me, then depart || (2) You are at the CORRECT house if you see the number 359 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Must walk up steps to front door, take a pic and text to me, then depart || (2) You are at the CORRECT house if you see the number 359 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Must walk up steps to front door, take a pic and text to me, then depart</span>",
      "current_instructions": "Must walk up steps to front door, take a pic and text to me, then depart",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Risa Allison",
      "email": "knrdvm@comcast.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2877404",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "2245 Blackwood Dr, Walnut Creek, 94596",
      "maps_link": "https://www.google.com/maps/place/2245+Blackwood+Dr%2C+Walnut+Creek%2C+94596+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 2245 Blackwood Dr, Walnut Creek, 94596. || (2) You are at the correct location if you see house/building number 2245. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 2245 Blackwood Dr, Walnut Creek, 94596. || (2) You are at the correct location if you see house/building number 2245. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Laura Baruch",
      "email": "laurabilskey@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875396",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/22181",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "1. Use Google Maps to locate the address. || 2. You're in the right location if you see house number 5 painted on the odd side of the road, just before the entrance to the driveway. || 3. Leave the box at the front door",
      "full_address": "5 Eton Way, Mill Valley, 94941",
      "maps_link": "https://www.google.com/maps/place/5+Eton+Way%2C+Mill+Valley%2C+94941+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 1. Use Google Maps to locate the address. || (2) 2. You're in the right location if you see house number 5 painted on the odd side of the road, just before the entrance to the driveway. || (3) 3. Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 1. Use Google Maps to locate the address. || (2) 2. You're in the right location if you see house number 5 painted on the odd side of the road, just before the entrance to the driveway. || (3) 3. Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "1. Use Google Maps to locate the address. || 2. You&#x27;re in the right location if you see house number 5 painted on the odd side of the road, just before the entrance to the driveway. || 3. Leave the box at the front door",
      "current_instructions": "1. Use Google Maps to locate the address. || 2. You're in the right location if you see house number 5 painted on the odd side of the road, just before the entrance to the driveway. || 3. Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Adam Barna",
      "email": "adamba@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876400",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/23991",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Updated Instructions: || (1) Google maps is accurate || (2) Leave box near/beside the front door. Do not leave box away from the door",
      "full_address": "127 Atherwood Ave, Redwood City, 94061",
      "maps_link": "https://www.google.com/maps/place/127+Atherwood+Ave%2C+Redwood+City%2C+94061+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: || (2) You are at the CORRECT house if you see the number 127 on the mailbox or building. || (3) Google maps is accurate || (4) Leave box near/beside the front door. Do not leave box away from the door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: || (2) You are at the CORRECT house if you see the number 127 on the mailbox or building. || (3) Google maps is accurate || (4) Leave box near/beside the front door. Do not leave box away from the door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Updated Instructions: || (1) Google maps is accurate || (2) Leave box near/beside the front door. Do not leave box away from the door</span>",
      "current_instructions": "Updated Instructions: || (1) Google maps is accurate || (2) Leave box near/beside the front door. Do not leave box away from the door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Giulia Cerardi",
      "email": "giulia.cerardi@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876839",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 1604. (1) Use Google Maps as a guide. See photo: https://prnt.sc/7udXH9NpK1Xg || (2) Go to the Reception Desk of 1 Daniel Burnham Court to let you in. || (3) Once inside, look for an elevator and go to the 16th floor. || (4) Look for Apt 1604. || (5) Leave the box at the front door",
      "full_address": "1 Daniel Burnham Ct, Apt 1604, San Francisco, 94109",
      "maps_link": "https://www.google.com/maps/place/1+Daniel+Burnham+Ct%2C+Apt+1604%2C+San+Francisco%2C+94109+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 1604. || (2) Use Google Maps as a guide. See photo: https://prnt.sc/7udXH9NpK1Xg || (3) Go to the Reception Desk of 1 Daniel Burnham Court to let you in. || (4) Once inside, look for an elevator and go to the 16th floor. || (5) Look for Apt 1604. || (6) Leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 1604. || (2) Use Google Maps as a guide. See photo: https://prnt.sc/7udXH9NpK1Xg || (3) Go to the Reception Desk of 1 Daniel Burnham Court to let you in. || (4) Once inside, look for an elevator and go to the 16th floor. || (5) Look for Apt 1604. || (6) Leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 1604. (1) Use Google Maps as a guide. See photo: https://prnt.sc/7udXH9NpK1Xg || (2) Go to the Reception Desk of 1 Daniel Burnham Court to let you in. || (3) Once inside, look for an elevator and go to the 16th floor. || (4) Look for Apt 1604. || (5) Leave the box at the front door",
      "current_instructions": "Apt 1604. (1) Use Google Maps as a guide. See photo: https://prnt.sc/7udXH9NpK1Xg || (2) Go to the Reception Desk of 1 Daniel Burnham Court to let you in. || (3) Once inside, look for an elevator and go to the 16th floor. || (4) Look for Apt 1604. || (5) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Heather sager",
      "email": "headofido@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875325",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "None",
      "full_address": "41 Via La Cumbre, Greenbrae, 94904",
      "maps_link": "https://www.google.com/maps/place/41+Via+La+Cumbre%2C+Greenbrae%2C+94904+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 41 Via La Cumbre, Greenbrae, 94904. || (2) You are at the correct location if you see house/building number 41. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 41 Via La Cumbre, Greenbrae, 94904. || (2) You are at the correct location if you see house/building number 41. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole factual\">(empty \u2014 no instructions in Admin)</span>",
      "current_instructions": "None",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Brittany Booth",
      "email": "bbooth072@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875236",
      "admin_profile_link": "",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Use Goggle maps to locate the address.//House is on 182 Bartlett St. You can get into the gate, it\u2019s not locked. Just reach hand through to inside and turn the knob.//Please leave inside the gate near the door. Place box to the right side of porch where it\u2019s less visible from the street. //Ring doorbell of door on the left (turn the knob) when delivering",
      "full_address": "182 Bartlett St, San Francisco, 94110",
      "maps_link": "https://www.google.com/maps/place/182+Bartlett+St%2C+San+Francisco%2C+94110+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Use Goggle maps to locate the address. || (2) House is on 182 Bartlett St. You can get into the gate, it\u2019s not locked. Just reach hand through to inside and turn the knob. || (3) Please leave inside the gate near the door. Place box to the right side of porch where it\u2019s less visible from the street. || (4) Ring doorbell of door on the left (turn the knob) when delivering || (5) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 716-907-2332): leave box in a safe visible spot at 182 Bartlett St, San Francisco, 94110. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Goggle maps to locate the address. || (2) House is on 182 Bartlett St. You can get into the gate, it\u2019s not locked. Just reach hand through to inside and turn the knob. || (3) Please leave inside the gate near the door. Place box to the right side of porch where it\u2019s less visible from the street. || (4) Ring doorbell of door on the left (turn the knob) when delivering || (5) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 716-907-2332): leave box in a safe visible spot at 182 Bartlett St, San Francisco, 94110. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "Ring",
            "doorbell"
          ],
          "span": "Ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Use Goggle maps to locate the address.//House is on 182 Bartlett St. You can get into the gate, it\u2019s not locked. Just reach hand through to inside and turn the knob.//Please leave inside the gate near the door. Place box to the right side of porch where it\u2019s less visible from the street. //<mark class=\"redline risk\">Ring</mark> <mark class=\"redline risk\">doorbell</mark> of door on the left (turn the knob) when delive<mark class=\"redline risk\">ring</mark>",
      "current_instructions": "Use Goggle maps to locate the address.//House is on 182 Bartlett St. You can get into the gate, it\u2019s not locked. Just reach hand through to inside and turn the knob.//Please leave inside the gate near the door. Place box to the right side of porch where it\u2019s less visible from the street. //Ring doorbell of door on the left (turn the knob) when delivering",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 48,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_numbered_steps",
        "highlight:red"
      ],
      "priority": 2
    },
    {
      "name": "Courtney Alexanderson",
      "email": "courtney.ann1974@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877374",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/29773",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "(1) There's a huge \"3619\" beside my gate // (2) IMPORTANT: Ring the buzzer on the gate. // (3) Enter and leave the box downstairs behind the ivy on the gate so it is hidden //Contact Methodology first if there\u2019s no answer after ringing the buzzer on the gate several times, and before proceeding to drop off at the backup address. (4) Last Option: IF after ringing the buzzer and there's no answer or no one is home, navigate to 264 Fair Oaks St, San Francisco, CA 94110, USA which is a 2-minute drive/2 blocks away from us // (4.2) Enter the very low gate adjacent to the left of the house then leave the box within that enclosed area // (4.3) Text me a photo of where you left the box",
      "full_address": "3619 25th St, San Francisco, 94110",
      "maps_link": "https://www.google.com/maps/place/3619+25th+St%2C+San+Francisco%2C+94110+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) There's a huge \"3619\" beside my gate // || (2) You are at the CORRECT house if you see the number 3619 on the mailbox or building. || (3) IMPORTANT: Ring the buzzer on the gate. // || (4) Enter and leave the box downstairs behind the ivy on the gate so it is hidden //Contact Methodology first if there\u2019s no answer after ringing the buzzer on the gate several times, and before proceeding to drop off at the backup address. || (5) Last Option: IF after ringing the buzzer and there's no answer or no one is home, navigate to 264 Fair Oaks St, San Francisco, CA 94110, USA which is a 2-minute drive/2 blocks away from us // (4.2) Enter the very low gate adjacent to the left of the house then leave the box within that enclosed area // (4.3) Text me a photo of where you left the box",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) There's a huge \"3619\" beside my gate // || (2) You are at the CORRECT house if you see the number 3619 on the mailbox or building. || (3) IMPORTANT: Ring the buzzer on the gate. // || (4) Enter and leave the box downstairs behind the ivy on the gate so it is hidden //Contact Methodology first if there\u2019s no answer after ringing the buzzer on the gate several times, and before proceeding to drop off at the backup address. || (5) Last Option: IF after ringing the buzzer and there's no answer or no one is home, navigate to 264 Fair Oaks St, San Francisco, CA 94110, USA which is a 2-minute drive/2 blocks away from us // (4.2) Enter the very low gate adjacent to the left of the house then leave the box within that enclosed area // (4.3) Text me a photo of where you left the box",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) There&#x27;s a huge &quot;3619&quot; beside my gate // (2) IMPORTANT: Ring the buzzer on the gate. // (3) Enter and leave the box downstairs behind the ivy on the gate so it is hidden //Contact Methodology first if there\u2019s no answer after ringing the buzzer on the gate several times, and before proceeding to drop off at the backup address. (4) Last Option: IF after ringing the buzzer and there&#x27;s no answer or no one is home, navigate to 264 Fair Oaks St, San Francisco, CA 94110, USA which is a 2-minute drive/2 blocks away from us // (4.2) Enter the very low gate adjacent to the left of the house then leave the box within that enclosed area // (4.3) Text me a photo of where you left the box</span>",
      "current_instructions": "(1) There's a huge \"3619\" beside my gate // (2) IMPORTANT: Ring the buzzer on the gate. // (3) Enter and leave the box downstairs behind the ivy on the gate so it is hidden //Contact Methodology first if there\u2019s no answer after ringing the buzzer on the gate several times, and before proceeding to drop off at the backup address. (4) Last Option: IF after ringing the buzzer and there's no answer or no one is home, navigate to 264 Fair Oaks St, San Francisco, CA 94110, USA which is a 2-minute drive/2 blocks away from us // (4.2) Enter the very low gate adjacent to the left of the house then leave the box within that enclosed area // (4.3) Text me a photo of where you left the box",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_identifiers",
        "highlight:red",
        "vip"
      ],
      "priority": 3
    },
    {
      "name": "Amy Hogan",
      "email": "amyandreahogan@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877368",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/29929",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) 595 Camellia WAY. House number 595 can be found in front of the house || (2) Leave at the front door and keep it hidden from street view",
      "full_address": "595 Camellia Way, Los Altos, 94024",
      "maps_link": "https://www.google.com/maps/place/595+Camellia+Way%2C+Los+Altos%2C+94024+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 595 Camellia WAY. House number 595 can be found in front of the house || (2) Leave at the front door and keep it hidden from street view || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 595 Camellia WAY. House number 595 can be found in front of the house || (2) Leave at the front door and keep it hidden from street view || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) 595 Camellia WAY. House number 595 can be found in front of the house || (2) Leave at the front door and keep it hidden from street view",
      "current_instructions": "(1) 595 Camellia WAY. House number 595 can be found in front of the house || (2) Leave at the front door and keep it hidden from street view",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Crystine G",
      "email": "venionoctis@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875307",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/31030",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "5171 can be seen on the wall to the left of our front door. Leave the box on our doorstep",
      "full_address": "5171 Bela Dr, San Jose, 95129",
      "maps_link": "https://www.google.com/maps/place/5171+Bela+Dr%2C+San+Jose%2C+95129+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 5171 can be seen on the wall to the left of our front door. || (2) You are at the CORRECT house if you see the number 5171 on the mailbox or building. || (3) Leave the box on our doorstep || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 5171 can be seen on the wall to the left of our front door. || (2) You are at the CORRECT house if you see the number 5171 on the mailbox or building. || (3) Leave the box on our doorstep || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">5171 can be seen on the wall to the left of our front door. Leave the box on our doorstep</span>",
      "current_instructions": "5171 can be seen on the wall to the left of our front door. Leave the box on our doorstep",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Celia Canez",
      "email": "cececanez@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876592",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "401 Wayne Ave, Oakland, 94606",
      "maps_link": "https://www.google.com/maps/place/401+Wayne+Ave%2C+Oakland%2C+94606+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 401 Wayne Ave, Oakland, 94606. || (2) You are at the correct location if you see house/building number 401. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 401 Wayne Ave, Oakland, 94606. || (2) You are at the correct location if you see house/building number 401. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Maria Polyakova",
      "email": "maria.a.polyakova@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877067",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave box on porch. Thanks!",
      "full_address": "2080 Cornell St, Palo Alto, 94306",
      "maps_link": "https://www.google.com/maps/place/2080+Cornell+St%2C+Palo+Alto%2C+94306+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave box on porch. || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave box on porch. || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave box on porch. Thanks!",
      "current_instructions": "Leave box on porch. Thanks!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Adeel Valliani",
      "email": "adyvalliani@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877432",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/33265",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Place the package at the front door entrance",
      "full_address": "2835 Delamar Dr, Dublin, 94568",
      "maps_link": "https://www.google.com/maps/place/2835+Delamar+Dr%2C+Dublin%2C+94568+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Place the package at the front door entrance || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Place the package at the front door entrance || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Place the package at the front door entrance",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Place the package at the front door entrance",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Alma Araneta-Garcia",
      "email": "aranetaa@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876604",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/34965",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Anywhere inside our screen door either on the bench or floor. Screen door a bit tricky since it feels 'stuck' when you pull it. If that does not work, then leaving it just outside the screen door on the stairs is okay",
      "full_address": "56 Werner Ave, Daly City, 94014",
      "maps_link": "https://www.google.com/maps/place/56+Werner+Ave%2C+Daly+City%2C+94014+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Anywhere inside our screen door either on the bench or floor. || (2) You are at the CORRECT house if you see the number 56 on the mailbox or building. || (3) Screen door a bit tricky since it feels 'stuck' when you pull it. || (4) If that does not work, then leaving it just outside the screen door on the stairs is okay || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Anywhere inside our screen door either on the bench or floor. || (2) You are at the CORRECT house if you see the number 56 on the mailbox or building. || (3) Screen door a bit tricky since it feels 'stuck' when you pull it. || (4) If that does not work, then leaving it just outside the screen door on the stairs is okay || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Anywhere inside our screen door either on the bench or floor. Screen door a bit tricky since it feels &#x27;stuck&#x27; when you pull it. If that does not work, then leaving it just outside the screen door on the stairs is okay</span>",
      "current_instructions": "Anywhere inside our screen door either on the bench or floor. Screen door a bit tricky since it feels 'stuck' when you pull it. If that does not work, then leaving it just outside the screen door on the stairs is okay",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Amanda Thornton",
      "email": "cebelle@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876306",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave the box at the front door ||",
      "full_address": "7 Thoreau Cir, Mill Valley, 94941",
      "maps_link": "https://www.google.com/maps/place/7+Thoreau+Cir%2C+Mill+Valley%2C+94941+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave the box at the front door ||",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave the box at the front door ||",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kevin Barnes",
      "email": "kbarnes3131@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875437",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/38822",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Park on Buckeye, walk through white gate, deliver up top just inside the white gate door. PLEASE LEAVE THE BOX JUST INSIDE THE PEDESTRIAN GATE. DO NOT WALK DOWN THE STAIRS!",
      "full_address": "16 Buckeye Rd, Belvedere, 94920",
      "maps_link": "https://www.google.com/maps/place/16+Buckeye+Rd%2C+Belvedere%2C+94920+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Park on Buckeye, walk through white gate, deliver up top just inside the white gate door. || (2) PLEASE LEAVE THE BOX JUST INSIDE THE PEDESTRIAN GATE. || (3) DO NOT WALK DOWN THE STAIRS! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Park on Buckeye, walk through white gate, deliver up top just inside the white gate door. || (2) PLEASE LEAVE THE BOX JUST INSIDE THE PEDESTRIAN GATE. || (3) DO NOT WALK DOWN THE STAIRS! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Park on Buckeye, walk through white gate, deliver up top just inside the white gate door. PLEASE LEAVE THE BOX JUST INSIDE THE PEDESTRIAN GATE. DO NOT WALK DOWN THE STAIRS!",
      "current_instructions": "Park on Buckeye, walk through white gate, deliver up top just inside the white gate door. PLEASE LEAVE THE BOX JUST INSIDE THE PEDESTRIAN GATE. DO NOT WALK DOWN THE STAIRS!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Aleksandra Rybka",
      "email": "aleksandra.rybka@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876463",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/39662",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Call the callbox. If you don't hear a buzzing sound in 15-20 sec, push the gate forward. Please leave the box on the doorstep and firmly close the gate when you leave. Thank you!",
      "full_address": "1229 Potrero Ave, San Francisco, 94110",
      "maps_link": "https://www.google.com/maps/place/1229+Potrero+Ave%2C+San+Francisco%2C+94110+USA/",
      "reviewed": "",
      "notes": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Call the callbox. || (2) You are at the CORRECT house if you see the number 1229 on the mailbox or building. || (3) If you don't hear a buzzing sound in 15-20 sec, push the gate forward. || (4) Please leave the box on the doorstep and firmly close the gate when you leave. || (5) Thank you! || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Call the callbox. || (2) You are at the CORRECT house if you see the number 1229 on the mailbox or building. || (3) If you don't hear a buzzing sound in 15-20 sec, push the gate forward. || (4) Please leave the box on the doorstep and firmly close the gate when you leave. || (5) Thank you! || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "callbox"
          ],
          "span": "callbox",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Call the <mark class=\"redline risk\">callbox</mark>. If you don&#x27;t hear a buzzing sound in 15-20 sec, push the gate forward. Please leave the box on the doorstep and firmly close the gate when you leave. Thank you!",
      "current_instructions": "Call the callbox. If you don't hear a buzzing sound in 15-20 sec, push the gate forward. Please leave the box on the doorstep and firmly close the gate when you leave. Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 61,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_numbered_steps",
        "missing_identifiers",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Hollie Hannan",
      "email": "holliehannan@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875798",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 79. DON'T FORGET TO TAKE EMPTIES. || UPPER UNIT #79 || (1) I live in a two-unit building 79-81 Uranus Terrace || (2) Go to the second level || (3) Deliver the food on the stairs in front of the gate in front of my front door, UPPER UNIT #79",
      "full_address": "79 Uranus Ter, Unit 79, San Francisco, 94114",
      "maps_link": "https://www.google.com/maps/place/79+Uranus+Ter%2C+Unit+79%2C+San+Francisco%2C+94114+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Unit 79. DON'T FORGET TO TAKE EMPTIES. || UPPER UNIT #79 || (2) I live in a two-unit building 79-81 Uranus Terrace || (3) Go to the second level || (4) Deliver the food on the stairs in front of the gate in front of my front door, UPPER UNIT #79 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Unit 79. DON'T FORGET TO TAKE EMPTIES. || UPPER UNIT #79 || (2) I live in a two-unit building 79-81 Uranus Terrace || (3) Go to the second level || (4) Deliver the food on the stairs in front of the gate in front of my front door, UPPER UNIT #79 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 79. DON&#x27;T FORGET TO TAKE EMPTIES. || UPPER UNIT #79 || (1) I live in a two-unit building 79-81 Uranus Terrace || (2) Go to the second level || (3) Deliver the food on the stairs in front of the gate in front of my front door, UPPER UNIT #79",
      "current_instructions": "Unit 79. DON'T FORGET TO TAKE EMPTIES. || UPPER UNIT #79 || (1) I live in a two-unit building 79-81 Uranus Terrace || (2) Go to the second level || (3) Deliver the food on the stairs in front of the gate in front of my front door, UPPER UNIT #79",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Maria Bruno",
      "email": "maria.bruno.sf@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876510",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave by front door",
      "full_address": "1420 Church St, San Francisco, 94131",
      "maps_link": "https://www.google.com/maps/place/1420+Church+St%2C+San+Francisco%2C+94131+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave by front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave by front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Leave by front door",
      "current_instructions": "Leave by front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Vanessa Hand",
      "email": "vanessahandorellana@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877479",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/40931",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The house number is 1005 and can be found on stone pillar on the drive way going to the front porch || (3) Leave at front door // It\u2019s a gated community so they can check in with the guard and then leave on the doorstep please",
      "full_address": "1005 Cypressridge Pl, Fairfield, 94534",
      "maps_link": "https://www.google.com/maps/place/1005+Cypressridge+Pl%2C+Fairfield%2C+94534+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number is 1005 and can be found on stone pillar on the drive way going to the front porch || (3) Leave at front door // It\u2019s a gated community so they can check in with the guard and then leave on the doorstep please || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number is 1005 and can be found on stone pillar on the drive way going to the front porch || (3) Leave at front door // It\u2019s a gated community so they can check in with the guard and then leave on the doorstep please || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address || (2) The house number is 1005 and can be found on stone pillar on the drive way going to the front porch || (3) Leave at front door // It\u2019s a gated community so they can check in with the guard and then leave on the doorstep please",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The house number is 1005 and can be found on stone pillar on the drive way going to the front porch || (3) Leave at front door // It\u2019s a gated community so they can check in with the guard and then leave on the doorstep please",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Vishal Gurbuxani",
      "email": "vgurbuxani@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876916",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/41391",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave in front of door",
      "full_address": "4206 Farrell Way, Santa Clara, 95054",
      "maps_link": "https://www.google.com/maps/place/4206+Farrell+Way%2C+Santa+Clara%2C+95054+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Please leave in front of door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave in front of door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Please leave in front of door",
      "current_instructions": "Please leave in front of door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Cheryl Chan",
      "email": "cheryl.chan1988@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877441",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave on front door porch (through front gate and walk up red brick path)",
      "full_address": "21 Scenic Dr, Orinda, 94563",
      "maps_link": "https://www.google.com/maps/place/21+Scenic+Dr%2C+Orinda%2C+94563+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Please leave on front door porch (through front gate and walk up red brick path) || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave on front door porch (through front gate and walk up red brick path) || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Please leave on front door porch (through front gate and walk up red brick path)",
      "current_instructions": "Please leave on front door porch (through front gate and walk up red brick path)",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Susan Papenhause",
      "email": "spapenhause@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876135",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps, it will guide you to the address. //(2) House number 917 is marked on the portico/porch like overhang //(3) Please leave cooler on front porch. Under mailbox in the corner so it's not visible from the street",
      "full_address": "917 Laguna Ave, Burlingame, 94010",
      "maps_link": "https://www.google.com/maps/place/917+Laguna+Ave%2C+Burlingame%2C+94010+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps, it will guide you to the address. // || (2) House number 917 is marked on the portico/porch like overhang // || (3) Please leave cooler on front porch. Under mailbox in the corner so it's not visible from the street || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps, it will guide you to the address. // || (2) House number 917 is marked on the portico/porch like overhang // || (3) Please leave cooler on front porch. Under mailbox in the corner so it's not visible from the street || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps, it will guide you to the address. //(2) House number 917 is marked on the portico/porch like overhang //(3) Please leave cooler on front porch. Under mailbox in the corner so it&#x27;s not visible from the street",
      "current_instructions": "(1) Use Google Maps, it will guide you to the address. //(2) House number 917 is marked on the portico/porch like overhang //(3) Please leave cooler on front porch. Under mailbox in the corner so it's not visible from the street",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Erin Cave",
      "email": "eac135@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877402",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/51697",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 9. Google Maps is accurate. 1. If you are facing the complex from the street, the apartment is located in the right back corner unit on the 2nd floor, unit 9. // 2. I have a palm tree and small white lanterns on either side of my door",
      "full_address": "61 Pixley Ave, Apt 9, Corte Madera, 94925",
      "maps_link": "https://www.google.com/maps/place/61+Pixley+Ave%2C+Apt+9%2C+Corte+Madera%2C+94925+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Apt 9. Google Maps is accurate. 1. If you are facing the complex from the street, the apartment is located in the right back corner unit on the 2nd floor, unit 9. || (2) 2. I have a palm tree and small white lanterns on either side of my door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 9. Google Maps is accurate. 1. If you are facing the complex from the street, the apartment is located in the right back corner unit on the 2nd floor, unit 9. || (2) 2. I have a palm tree and small white lanterns on either side of my door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 9. Google Maps is accurate. 1. If you are facing the complex from the street, the apartment is located in the right back corner unit on the 2nd floor, unit 9. // 2. I have a palm tree and small white lanterns on either side of my door",
      "current_instructions": "Apt 9. Google Maps is accurate. 1. If you are facing the complex from the street, the apartment is located in the right back corner unit on the 2nd floor, unit 9. // 2. I have a palm tree and small white lanterns on either side of my door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 17,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Gill Ward",
      "email": "gillward@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877425",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/52952",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave outside front door",
      "full_address": "3760 Wright Pl, Palo Alto, 94306",
      "maps_link": "https://www.google.com/maps/place/3760+Wright+Pl%2C+Palo+Alto%2C+94306+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave outside front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave outside front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Leave outside front door",
      "current_instructions": "Leave outside front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Ben Taft",
      "email": "btaft1@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875565",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/59541",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Updated Instructions: // // (1) Number \"2048 2046\" is visible beside our gate // (2) Buzz in for someone to open the gate // (3) Leave box at our front door. // (4) Last Option ONLY IF there's no answer, leave the box outside my front gate then text Methodology a photo of where you left it 833-544-9992",
      "full_address": "2046 Grove St, San Francisco, 94117",
      "maps_link": "https://www.google.com/maps/place/2046+Grove+St%2C+San+Francisco%2C+94117+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: // // || (2) Number \"2048 2046\" is visible beside our gate // || (3) Buzz in for someone to open the gate // || (4) Leave box at our front door. // || (5) Last Option ONLY IF there's no answer, leave the box outside my front gate then text Methodology a photo of where you left it 833-544-9992",
      "status": "Approved",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: // // || (2) Number \"2048 2046\" is visible beside our gate // || (3) Buzz in for someone to open the gate // || (4) Leave box at our front door. // || (5) Last Option ONLY IF there's no answer, leave the box outside my front gate then text Methodology a photo of where you left it 833-544-9992",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Updated Instructions: // // (1) Number &quot;2048 2046&quot; is visible beside our gate // (2) Buzz in for someone to open the gate // (3) Leave box at our front door. // (4) Last Option ONLY IF there&#x27;s no answer, leave the box outside my front gate then text Methodology a photo of where you left it 833-544-9992",
      "current_instructions": "Updated Instructions: // // (1) Number \"2048 2046\" is visible beside our gate // (2) Buzz in for someone to open the gate // (3) Leave box at our front door. // (4) Last Option ONLY IF there's no answer, leave the box outside my front gate then text Methodology a photo of where you left it 833-544-9992",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 12,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:red"
      ],
      "priority": 4
    },
    {
      "name": "Erica Person",
      "email": "erica.g.person@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877461",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave the box in our back patio or front door",
      "full_address": "409 Chalda Way, Moraga, 94556",
      "maps_link": "https://www.google.com/maps/place/409+Chalda+Way%2C+Moraga%2C+94556+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please leave the box in our back patio or front door || (2) You are at the CORRECT house if you see the number 409 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please leave the box in our back patio or front door || (2) You are at the CORRECT house if you see the number 409 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please leave the box in our back patio or front door</span>",
      "current_instructions": "Please leave the box in our back patio or front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Zeien Cheung",
      "email": "cheungzeien@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877249",
      "admin_profile_link": "",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Please text and ring doorbell when leaving delivery at the door - top right button. Thank you",
      "full_address": "2834 Anza St, San Francisco, 94121",
      "maps_link": "https://www.google.com/maps/place/2834+Anza+St%2C+San+Francisco%2C+94121+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please text and ring doorbell when leaving delivery at the door - top right button. || (2) You are at the CORRECT house if you see the number 2834 on the mailbox or building. || (3) Thank you || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 925-413-4838): leave box in a safe visible spot at 2834 Anza St, San Francisco, 94121. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please text and ring doorbell when leaving delivery at the door - top right button. || (2) You are at the CORRECT house if you see the number 2834 on the mailbox or building. || (3) Thank you || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 925-413-4838): leave box in a safe visible spot at 2834 Anza St, San Francisco, 94121. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "ring",
            "doorbell"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Please text and <mark class=\"redline risk\">ring</mark> <mark class=\"redline risk\">doorbell</mark> when leaving delivery at the door - top right button. Thank you",
      "current_instructions": "Please text and ring doorbell when leaving delivery at the door - top right button. Thank you",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 56,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_numbered_steps",
        "missing_identifiers",
        "highlight:red"
      ],
      "priority": 2
    },
    {
      "name": "Sarah Ly",
      "email": "sarah.agens@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875812",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please place the box in the back yard",
      "full_address": "950 Newhall St, San Jose, 95126",
      "maps_link": "https://www.google.com/maps/place/950+Newhall+St%2C+San+Jose%2C+95126+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Please place the box in the back yard || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please place the box in the back yard || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Please place the box in the back yard",
      "current_instructions": "Please place the box in the back yard",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kilian Marsh",
      "email": "kilian.marsh@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877112",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "3 Stetson Ave, Corte Madera, 94925",
      "maps_link": "https://www.google.com/maps/place/3+Stetson+Ave%2C+Corte+Madera%2C+94925+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 3 Stetson Ave, Corte Madera, 94925. || (2) Building address: 3 Stetson Ave, Corte Madera, 94925. Deliver to Stetson. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 3 Stetson Ave, Corte Madera, 94925. || (2) Building address: 3 Stetson Ave, Corte Madera, 94925. Deliver to Stetson. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Diane Gosney",
      "email": "dkgos@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875881",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/81198",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Leave delivery only on our PORCH. || (2) Try to keep boxes by the left corder of the porch, out of street view. || (3) Do NOT hide by bushes - the box will get wet here",
      "full_address": "25 Harrison Way, Menlo Park, 94025",
      "maps_link": "https://www.google.com/maps/place/25+Harrison+Way%2C+Menlo+Park%2C+94025+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave delivery only on our PORCH. || (2) You are at the CORRECT house if you see the number 25 on the mailbox or building. || (3) Try to keep boxes by the left corder of the porch, out of street view. || (4) Do NOT hide by bushes - the box will get wet here || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave delivery only on our PORCH. || (2) You are at the CORRECT house if you see the number 25 on the mailbox or building. || (3) Try to keep boxes by the left corder of the porch, out of street view. || (4) Do NOT hide by bushes - the box will get wet here || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Leave delivery only on our PORCH. || (2) Try to keep boxes by the left corder of the porch, out of street view. || (3) Do NOT hide by bushes - the box will get wet here</span>",
      "current_instructions": "(1) Leave delivery only on our PORCH. || (2) Try to keep boxes by the left corder of the porch, out of street view. || (3) Do NOT hide by bushes - the box will get wet here",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Shawn Hall",
      "email": "shawnandrehall@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876456",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/86543",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 406. (1) Use Google Maps to locate the address and you'll see the Resident and Guest Parking. (2) Go straight following the building, and you\u2019ll see \u20183355 Octavius Drive\u2019 in front of the building, right at the top of the door. Photo of the building for reference: https://prnt.sc/aI2xS1PrvV47 (3) At the left side of the entrance, you'll see a call box (left of the main entrance https://prnt.sc/R72A6-mLcc58 ) and enter the access code #1596, and you'll hear a loud sound a second after the correct access code is entered, and then the door will automatically open (4) Once inside, look for Apt 406 and leave the box at the front door. NOTE: Never enter the garage",
      "full_address": "3355 Octavius Dr, Apt 406, Santa Clara, 95054",
      "maps_link": "https://www.google.com/maps/place/3355+Octavius+Dr%2C+Apt+406%2C+Santa+Clara%2C+95054+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Apt 406. || (2) Use Google Maps to locate the address and you'll see the Resident and Guest Parking. || (3) Go straight following the building, and you\u2019ll see \u20183355 Octavius Drive\u2019 in front of the building, right at the top of the door. Photo of the building for reference: https://prnt.sc/aI2xS1PrvV47 || (4) At the left side of the entrance, you'll see a call box (left of the main entrance https://prnt.sc/R72A6-mLcc58 ) and enter the access code #1596, and you'll hear a loud sound a second after the correct access code is entered, and then the door will automatically open || (5) Once inside, look for Apt 406 and leave the box at the front door. NOTE: Never enter the garage || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (7) If gate, call box, or buzzer fails: call guest at 718-395-0443 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 406. || (2) Use Google Maps to locate the address and you'll see the Resident and Guest Parking. || (3) Go straight following the building, and you\u2019ll see \u20183355 Octavius Drive\u2019 in front of the building, right at the top of the door. Photo of the building for reference: https://prnt.sc/aI2xS1PrvV47 || (4) At the left side of the entrance, you'll see a call box (left of the main entrance https://prnt.sc/R72A6-mLcc58 ) and enter the access code #1596, and you'll hear a loud sound a second after the correct access code is entered, and then the door will automatically open || (5) Once inside, look for Apt 406 and leave the box at the front door. NOTE: Never enter the garage || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (7) If gate, call box, or buzzer fails: call guest at 718-395-0443 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "call box"
          ],
          "span": "call box",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 406. (1) Use Google Maps to locate the address and you&#x27;ll see the Resident and Guest Parking. (2) Go straight following the building, and you\u2019ll see \u20183355 Octavius Drive\u2019 in front of the building, right at the top of the door. Photo of the building for reference: https://prnt.sc/aI2xS1PrvV47 (3) At the left side of the entrance, you&#x27;ll see a <mark class=\"redline risk\">call box</mark> (left of the main entrance https://prnt.sc/R72A6-mLcc58 ) and enter the access code #1596, and you&#x27;ll hear a loud sound a second after the correct access code is entered, and then the door will automatically open (4) Once inside, look for Apt 406 and leave the box at the front door. NOTE: Never enter the garage",
      "current_instructions": "Apt 406. (1) Use Google Maps to locate the address and you'll see the Resident and Guest Parking. (2) Go straight following the building, and you\u2019ll see \u20183355 Octavius Drive\u2019 in front of the building, right at the top of the door. Photo of the building for reference: https://prnt.sc/aI2xS1PrvV47 (3) At the left side of the entrance, you'll see a call box (left of the main entrance https://prnt.sc/R72A6-mLcc58 ) and enter the access code #1596, and you'll hear a loud sound a second after the correct access code is entered, and then the door will automatically open (4) Once inside, look for Apt 406 and leave the box at the front door. NOTE: Never enter the garage",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Paula Liddiard",
      "email": "pliddylovesmusic@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876267",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Go down the long flag lot driveway between 2 brick pillars directly across from Lyon\u2019s Ct. // (2) House is located 150 ft off the main road. Look for the black courtyard gate [Photo Reference: https://tinyurl.com/yr78fphu] // (3) Leave the box in front of the courtyard gate",
      "full_address": "18600 Aspesi Dr, Saratoga, 95070",
      "maps_link": "https://www.google.com/maps/place/18600+Aspesi+Dr%2C+Saratoga%2C+95070+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Go down the long flag lot driveway between 2 brick pillars directly across from Lyon\u2019s Ct. // || (2) House is located 150 ft off the main road. Look for the black courtyard gate [Photo Reference: https://tinyurl.com/yr78fphu] // || (3) Leave the box in front of the courtyard gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Go down the long flag lot driveway between 2 brick pillars directly across from Lyon\u2019s Ct. // || (2) House is located 150 ft off the main road. Look for the black courtyard gate [Photo Reference: https://tinyurl.com/yr78fphu] // || (3) Leave the box in front of the courtyard gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Go down the long flag lot driveway between 2 brick pillars directly across from Lyon\u2019s Ct. // (2) House is located 150 ft off the main road. Look for the black courtyard gate [Photo Reference: https://tinyurl.com/yr78fphu] // (3) Leave the box in front of the courtyard gate",
      "current_instructions": "(1) Go down the long flag lot driveway between 2 brick pillars directly across from Lyon\u2019s Ct. // (2) House is located 150 ft off the main road. Look for the black courtyard gate [Photo Reference: https://tinyurl.com/yr78fphu] // (3) Leave the box in front of the courtyard gate",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kristen Diaz",
      "email": "rubyloverocks@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875776",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/94057",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door",
      "full_address": "22 Oak Brook Pl, Pleasant Hill, 94523",
      "maps_link": "https://www.google.com/maps/place/22+Oak+Brook+Pl%2C+Pleasant+Hill%2C+94523+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Leave at front door",
      "current_instructions": "Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Monica Schiff",
      "email": "aimarschiff@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877366",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave cooler at the door. The house is at the very end. Past 6621. There is a turnaround are in front of our house",
      "full_address": "6600 Woodland Pl, Oakland, 94611",
      "maps_link": "https://www.google.com/maps/place/6600+Woodland+Pl%2C+Oakland%2C+94611+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Leave cooler at the door. || (2) You are at the CORRECT house if you see the number 6600 on the mailbox or building. || (3) The house is at the very end. || (4) Past 6621. || (5) There is a turnaround are in front of our house || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave cooler at the door. || (2) You are at the CORRECT house if you see the number 6600 on the mailbox or building. || (3) The house is at the very end. || (4) Past 6621. || (5) There is a turnaround are in front of our house || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Leave cooler at the door. The house is at the very end. Past 6621. There is a turnaround are in front of our house</span>",
      "current_instructions": "Leave cooler at the door. The house is at the very end. Past 6621. There is a turnaround are in front of our house",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Katherine McGinnis",
      "email": "kathymcginnis@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875884",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/104401",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave the cooler on the front porch",
      "full_address": "1466 Cronwell Dr, Campbell, 95008",
      "maps_link": "https://www.google.com/maps/place/1466+Cronwell+Dr%2C+Campbell%2C+95008+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Please leave the cooler on the front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave the cooler on the front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Please leave the cooler on the front porch",
      "current_instructions": "Please leave the cooler on the front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Jules Shell",
      "email": "jules.shell@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875616",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/106658",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The house number can be found on the mailbox to the left of the driveway going to the gate || (3) Please leave outside locked gate, hidden in front of car or trash cans If possible",
      "full_address": "1512 La Loma Ave, Berkeley, 94708",
      "maps_link": "https://www.google.com/maps/place/1512+La+Loma+Ave%2C+Berkeley%2C+94708+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number can be found on the mailbox to the left of the driveway going to the gate || (3) Please leave outside locked gate, hidden in front of car or trash cans If possible || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number can be found on the mailbox to the left of the driveway going to the gate || (3) Please leave outside locked gate, hidden in front of car or trash cans If possible || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address || (2) The house number can be found on the mailbox to the left of the driveway going to the gate || (3) Please leave outside locked gate, hidden in front of car or trash cans If possible",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The house number can be found on the mailbox to the left of the driveway going to the gate || (3) Please leave outside locked gate, hidden in front of car or trash cans If possible",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Maggie Chang",
      "email": "ilovetheyankees@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876322",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Front door",
      "full_address": "28 Westdale Ave, Daly City, 94015",
      "maps_link": "https://www.google.com/maps/place/28+Westdale+Ave%2C+Daly+City%2C+94015+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Front door",
      "current_instructions": "Front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Demi Seguritan",
      "email": "demihuynh@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875687",
      "admin_profile_link": "",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Our house is in the corner of Scott Street. // // (1) Press the bottom right corner button on the black keypad to ring the doorbell or call me on my mobile: (510)909-2315 // (2) Leave the box at my front door, NOT in front of the gate // (3) ALTERNATIVE: IF there's NO RESPONSE from the units and from me, shove the box into the crevice on the left side of the house",
      "full_address": "2580 Broadway St, San Francisco, 94115",
      "maps_link": "https://www.google.com/maps/place/2580+Broadway+St%2C+San+Francisco%2C+94115+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Our house is in the corner of Scott Street. // // || (2) You are at the CORRECT house if you see the number 2580 on the mailbox or building. || (3) Press the bottom right corner button on the black keypad to ring the doorbell or call me on my mobile: || (4) 909-2315 // || (5) Leave the box at my front door, NOT in front of the gate // || (6) ALTERNATIVE: IF there's NO RESPONSE from the units and from me, shove the box into the crevice on the left side of the house",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Our house is in the corner of Scott Street. // // || (2) You are at the CORRECT house if you see the number 2580 on the mailbox or building. || (3) Press the bottom right corner button on the black keypad to ring the doorbell or call me on my mobile: || (4) 909-2315 // || (5) Leave the box at my front door, NOT in front of the gate // || (6) ALTERNATIVE: IF there's NO RESPONSE from the units and from me, shove the box into the crevice on the left side of the house",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Our house is in the corner of Scott Street. // // (1) Press the bottom right corner button on the black keypad to ring the doorbell or call me on my mobile: (510)909-2315 // (2) Leave the box at my front door, NOT in front of the gate // (3) ALTERNATIVE: IF there&#x27;s NO RESPONSE from the units and from me, shove the box into the crevice on the left side of the house</span>",
      "current_instructions": "Our house is in the corner of Scott Street. // // (1) Press the bottom right corner button on the black keypad to ring the doorbell or call me on my mobile: (510)909-2315 // (2) Leave the box at my front door, NOT in front of the gate // (3) ALTERNATIVE: IF there's NO RESPONSE from the units and from me, shove the box into the crevice on the left side of the house",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_identifiers",
        "highlight:red",
        "vip"
      ],
      "priority": 3
    },
    {
      "name": "Alison Marie Langton",
      "email": "alimarie123@comcast.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2876420",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/124588",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1673 Oak St, San Francisco, 94117",
      "maps_link": "https://www.google.com/maps/place/1673+Oak+St%2C+San+Francisco%2C+94117+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 1673 Oak St, San Francisco, 94117. || (2) You are at the correct location if you see house/building number 1673. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1673 Oak St, San Francisco, 94117. || (2) You are at the correct location if you see house/building number 1673. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Pam Laird",
      "email": "plaird@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877364",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 601",
      "full_address": "1 Bristol Ct, Apt 601, San Francisco, 94130",
      "maps_link": "https://www.google.com/maps/place/1+Bristol+Ct%2C+Apt+601%2C+San+Francisco%2C+94130+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 1 Bristol Ct, Apt 601, San Francisco, 94130. || (2) Building address: 1 Bristol Ct, Apt 601, San Francisco, 94130. Deliver to Apt 601. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1 Bristol Ct, Apt 601, San Francisco, 94130. || (2) Building address: 1 Bristol Ct, Apt 601, San Francisco, 94130. Deliver to Apt 601. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 601",
      "current_instructions": "Apt 601",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Anne ONeill",
      "email": "aloneill@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875472",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use google maps to navigate. 6173 can be seen on the curb and above our garage // (2) Please leave the delivery right by our FRONT DOOR. DO NOT ring the doorbell! Thanks",
      "full_address": "6173 Ocean View Dr, Oakland, 94618",
      "maps_link": "https://www.google.com/maps/place/6173+Ocean+View+Dr%2C+Oakland%2C+94618+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); Conflicting ring / do-not-ring in same instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to navigate. 6173 can be seen on the curb and above our garage // || (2) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 510-388-7489): leave box in a safe visible spot at 6173 Ocean View Dr, Oakland, 94618. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to navigate. 6173 can be seen on the curb and above our garage // || (2) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 510-388-7489): leave box in a safe visible spot at 6173 Ocean View Dr, Oakland, 94618. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "conflict_ring",
          "title": "Removed conflicting ring / do-not-ring instructions",
          "why": "Instructions said both ring AND do not ring \u2014 drivers did the wrong one.",
          "how": "One clear rule now. Backup step if nobody answers.",
          "night_tip": "Follow the DO NOT RING line. Don't improvise."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 ",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "ring",
            "doorbell"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "conflict_ring",
          "title": "RISK: Conflicting ring / do-not-ring in same instructions",
          "problem": "Conflicting ring / do-not-ring in same instructions",
          "spans": [
            "ring",
            "doorbell",
            "DO NOT ring"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Conflicting ring / do-not-ring in same instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use google maps to navigate. 6173 can be seen on the curb and above our garage // (2) Please leave the delivery right by our FRONT DOOR. <mark class=\"redline risk\">DO NOT ring</mark> the <mark class=\"redline risk\">doorbell</mark>! Thanks",
      "current_instructions": "(1) Use google maps to navigate. 6173 can be seen on the curb and above our garage // (2) Please leave the delivery right by our FRONT DOOR. DO NOT ring the doorbell! Thanks",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "conflict_ring",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Ronna Phifer-Ritchie",
      "email": "drummergirlronna@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875897",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Our house is down a flag lot, down the paving stone driveway, grey house on the left in the back",
      "full_address": "11047 Linda Vista Dr, Cupertino, 95014",
      "maps_link": "https://www.google.com/maps/place/11047+Linda+Vista+Dr%2C+Cupertino%2C+95014+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Our house is down a flag lot, down the paving stone driveway, grey house on the left in the back || (2) You are at the CORRECT house if you see the number 11047 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Our house is down a flag lot, down the paving stone driveway, grey house on the left in the back || (2) You are at the CORRECT house if you see the number 11047 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Our house is down a flag lot, down the paving stone driveway, grey house on the left in the back</span>",
      "current_instructions": "Our house is down a flag lot, down the paving stone driveway, grey house on the left in the back",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Victoria Cosgrove",
      "email": "veileen@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876209",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/135777",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Updated Instructions: // (1) Use google maps to locate address. \"326\" is visible at the center porch. // (2) Box MUST be put directly at our front door NOT anywhere else",
      "full_address": "326 Elwood St, Redwood City, 94062",
      "maps_link": "https://www.google.com/maps/place/326+Elwood+St%2C+Redwood+City%2C+94062+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: // || (2) Use google maps to locate address. \"326\" is visible at the center porch. // || (3) Box MUST be put directly at our front door NOT anywhere else || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: // || (2) Use google maps to locate address. \"326\" is visible at the center porch. // || (3) Box MUST be put directly at our front door NOT anywhere else || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Updated Instructions: // (1) Use google maps to locate address. &quot;326&quot; is visible at the center porch. // (2) Box MUST be put directly at our front door NOT anywhere else",
      "current_instructions": "Updated Instructions: // (1) Use google maps to locate address. \"326\" is visible at the center porch. // (2) Box MUST be put directly at our front door NOT anywhere else",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Rhoda Wynn",
      "email": "rhoda.wynn@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876111",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/139786",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "GPS takes you to the garage. Front door faces park/playground on Fallen Leaf",
      "full_address": "1102 Boronda Ln, Palo Alto, 94303",
      "maps_link": "https://www.google.com/maps/place/1102+Boronda+Ln%2C+Palo+Alto%2C+94303+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) GPS takes you to the garage. || (2) Front door faces park/playground on Fallen Leaf || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) GPS takes you to the garage. || (2) Front door faces park/playground on Fallen Leaf || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "GPS takes you to the garage. Front door faces park/playground on Fallen Leaf",
      "current_instructions": "GPS takes you to the garage. Front door faces park/playground on Fallen Leaf",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kyle Adams",
      "email": "meth@logic.fail",
      "order_link": "https://app.gomethodology.com/admin/orders/2875537",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/141721",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Google Maps is accurate and you will see the garage door stating 575 // (2) Go up the stairs. // (3) Leave the cooler at the front door, under the doorbell on the second floor. Don't leave anything downstairs. // (4) PICK UP OLD BOXES AND EMPTIES AT ALL TIMES!",
      "full_address": "575 Alvarado St, Brisbane, 94005",
      "maps_link": "https://www.google.com/maps/place/575+Alvarado+St%2C+Brisbane%2C+94005+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Google Maps is accurate and you will see the garage door stating 575 // || (2) Go up the stairs. // || (3) PICK UP OLD BOXES AND EMPTIES AT ALL TIMES! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Google Maps is accurate and you will see the garage door stating 575 // || (2) Go up the stairs. // || (3) PICK UP OLD BOXES AND EMPTIES AT ALL TIMES! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "doorbell"
          ],
          "span": "doorbell",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "doorbell"
          ],
          "span": "doorbell",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Google Maps is accurate and you will see the garage door stating 575 // (2) Go up the stairs. // (3) Leave the cooler at the front door, under the <mark class=\"redline risk\">doorbell</mark> on the second floor. Don&#x27;t leave anything downstairs. // (4) PICK UP OLD BOXES AND EMPTIES AT ALL TIMES!",
      "current_instructions": "(1) Google Maps is accurate and you will see the garage door stating 575 // (2) Go up the stairs. // (3) Leave the cooler at the front door, under the doorbell on the second floor. Don't leave anything downstairs. // (4) PICK UP OLD BOXES AND EMPTIES AT ALL TIMES!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 85,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "highlight:red",
        "vip"
      ],
      "priority": 1
    },
    {
      "name": "Michael McCullough",
      "email": "mikemccullough32@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876295",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/144615",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Use Google maps to locate the address.//House number 2505 is marked on the mailbox.// The house sits off the street and down a driveway. Mailbox is located at street level at the top of the driveway. // Leave at front door (out of streetview). Thank you!",
      "full_address": "2505 Alpine Rd, Menlo Park, 94025",
      "maps_link": "https://www.google.com/maps/place/2505+Alpine+Rd%2C+Menlo+Park%2C+94025+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Use Google maps to locate the address. || (2) House number 2505 is marked on the mailbox. || (3) The house sits off the street and down a driveway. Mailbox is located at street level at the top of the driveway. || (4) Leave at front door (out of streetview). Thank you! || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google maps to locate the address. || (2) House number 2505 is marked on the mailbox. || (3) The house sits off the street and down a driveway. Mailbox is located at street level at the top of the driveway. || (4) Leave at front door (out of streetview). Thank you! || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Use Google maps to locate the address.//House number 2505 is marked on the mailbox.// The house sits off the street and down a driveway. Mailbox is located at street level at the top of the driveway. // Leave at front door (out of streetview). Thank you!",
      "current_instructions": "Use Google maps to locate the address.//House number 2505 is marked on the mailbox.// The house sits off the street and down a driveway. Mailbox is located at street level at the top of the driveway. // Leave at front door (out of streetview). Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Stefan Armstrong",
      "email": "stefan.armstrong@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876397",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/152351",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "# A. # A // // (1) Text me 917-648-6095 when you arrive. If I'm home I'll come down and meet you with a tip :) // (2) If I'm NOT home, there's a key to the front gate in the \"Kingsley\" lockbox. Combination is 9642. Get the key and bring my box up to the top floor, or you can also leave it inside the gate // (3) Return the key and spin the combination lock afterward. Make sure the gate is locked before you leave. Thank you! // // Last Option ONLY IF I don't answer and you can't open the lockbox for some reason: Head to your right to the fifth house from our building. It's a cyan-colored house numbered 2432 with a curved staircase. Hide the box in the far left corner as you go up the stairs. [Last Option Photo Reference: https://tinyurl.com/ykhav3e2]",
      "full_address": "2460 Bryant St, # A, San Francisco, 94110",
      "maps_link": "https://www.google.com/maps/place/2460+Bryant+St%2C+%23+A%2C+San+Francisco%2C+94110+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) # A. # A // // || (2) You are at the CORRECT house if you see the number 2460 on the mailbox or building. || (3) Text me 917-648-6095 when you arrive. If I'm home I'll come down and meet you with a tip :) // || (4) If I'm NOT home, there's a key to the front gate in the \"Kingsley\" lockbox. Combination is 9642. Get the key and bring my box up to the top floor, or you can also leave it inside the gate // || (5) Return the key and spin the combination lock afterward. Make sure the gate is locked before you leave. Thank you! // // Last Option ONLY IF I don't answer and you can't open the lockbox for some reason: Head to your right to the fifth house from our building. It's a cyan-colored house numbered 2432 with a curved staircase. Hide the box in the far left corner as you go up the stairs. [Last Option Photo Reference: https://tinyurl.com/ykhav3e2]",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) # A. # A // // || (2) You are at the CORRECT house if you see the number 2460 on the mailbox or building. || (3) Text me 917-648-6095 when you arrive. If I'm home I'll come down and meet you with a tip :) // || (4) If I'm NOT home, there's a key to the front gate in the \"Kingsley\" lockbox. Combination is 9642. Get the key and bring my box up to the top floor, or you can also leave it inside the gate // || (5) Return the key and spin the combination lock afterward. Make sure the gate is locked before you leave. Thank you! // // Last Option ONLY IF I don't answer and you can't open the lockbox for some reason: Head to your right to the fifth house from our building. It's a cyan-colored house numbered 2432 with a curved staircase. Hide the box in the far left corner as you go up the stairs. [Last Option Photo Reference: https://tinyurl.com/ykhav3e2]",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\"># A. # A // // (1) Text me 917-648-6095 when you arrive. If I&#x27;m home I&#x27;ll come down and meet you with a tip :) // (2) If I&#x27;m NOT home, there&#x27;s a key to the front gate in the &quot;Kingsley&quot; lockbox. Combination is 9642. Get the key and bring my box up to the top floor, or you can also leave it inside the gate // (3) Return the key and spin the combination lock afterward. Make sure the gate is locked before you leave. Thank you! // // Last Option ONLY IF I don&#x27;t answer and you can&#x27;t open the lockbox for some reason: Head to your right to the fifth house from our building. It&#x27;s a cyan-colored house numbered 2432 with a curved staircase. Hide the box in the far left corner as you go up the stairs. [Last Option Photo Reference: https://tinyurl.com/ykhav3e2]</span>",
      "current_instructions": "# A. # A // // (1) Text me 917-648-6095 when you arrive. If I'm home I'll come down and meet you with a tip :) // (2) If I'm NOT home, there's a key to the front gate in the \"Kingsley\" lockbox. Combination is 9642. Get the key and bring my box up to the top floor, or you can also leave it inside the gate // (3) Return the key and spin the combination lock afterward. Make sure the gate is locked before you leave. Thank you! // // Last Option ONLY IF I don't answer and you can't open the lockbox for some reason: Head to your right to the fifth house from our building. It's a cyan-colored house numbered 2432 with a curved staircase. Hide the box in the far left corner as you go up the stairs. [Last Option Photo Reference: https://tinyurl.com/ykhav3e2]",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 16,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip"
      ],
      "priority": 4
    },
    {
      "name": "Ali Stone",
      "email": "ali_stone@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875653",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/157808",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave box at front door. (And please close gate when leaving.) Thank you!",
      "full_address": "340 Kent Ave, Kentfield, 94904",
      "maps_link": "https://www.google.com/maps/place/340+Kent+Ave%2C+Kentfield%2C+94904+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please leave box at front door. || (2) You are at the CORRECT house if you see the number 340 on the mailbox or building. || (3) (And please close gate when leaving.) Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please leave box at front door. || (2) You are at the CORRECT house if you see the number 340 on the mailbox or building. || (3) (And please close gate when leaving.) Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please leave box at front door. (And please close gate when leaving.) Thank you!</span>",
      "current_instructions": "Please leave box at front door. (And please close gate when leaving.) Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Linda Golub",
      "email": "lindagolub@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875806",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/158908",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The house number is 150. Look for a small statue of two children and a dog. || (3) Leave at the front door",
      "full_address": "150 Forest Ln, Menlo Park, 94025",
      "maps_link": "https://www.google.com/maps/place/150+Forest+Ln%2C+Menlo+Park%2C+94025+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number is 150. Look for a small statue of two children and a dog. || (3) Leave at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number is 150. Look for a small statue of two children and a dog. || (3) Leave at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address || (2) The house number is 150. Look for a small statue of two children and a dog. || (3) Leave at the front door",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The house number is 150. Look for a small statue of two children and a dog. || (3) Leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Rachel Young",
      "email": "method@rubyblackbird.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875462",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Updated Instructions: Leave under mailbox to the right of front steps. Thanks! Ensure to pick up old Methodology boxes with empty jars",
      "full_address": "935 Buena Vista Ave, Alameda, 94501",
      "maps_link": "https://www.google.com/maps/place/935+Buena+Vista+Ave%2C+Alameda%2C+94501+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: Leave under mailbox to the right of front steps. || (2) You are at the CORRECT house if you see the number 935 on the mailbox or building. || (3) Ensure to pick up old Methodology boxes with empty jars || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: Leave under mailbox to the right of front steps. || (2) You are at the CORRECT house if you see the number 935 on the mailbox or building. || (3) Ensure to pick up old Methodology boxes with empty jars || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Updated Instructions: Leave under mailbox to the right of front steps. Thanks! Ensure to pick up old Methodology boxes with empty jars</span>",
      "current_instructions": "Updated Instructions: Leave under mailbox to the right of front steps. Thanks! Ensure to pick up old Methodology boxes with empty jars",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Paige Scott",
      "email": "watergirlp@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875582",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/160223",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "238 Loma ROAD. Google maps is accurate. Leave box at front door landing",
      "full_address": "238 Loma Rd, San Carlos, 94070",
      "maps_link": "https://www.google.com/maps/place/238+Loma+Rd%2C+San+Carlos%2C+94070+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 238 Loma ROAD. || (2) You are at the CORRECT house if you see the number 238 on the mailbox or building. || (3) Google maps is accurate. || (4) Leave box at front door landing || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 238 Loma ROAD. || (2) You are at the CORRECT house if you see the number 238 on the mailbox or building. || (3) Google maps is accurate. || (4) Leave box at front door landing || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">238 Loma ROAD. Google maps is accurate. Leave box at front door landing</span>",
      "current_instructions": "238 Loma ROAD. Google maps is accurate. Leave box at front door landing",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Kevin Kumana",
      "email": "kevin.kumana@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875480",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/166606",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "It's a brown and white Tudor house at the intersection of Scott and Fulton. You'll go up a few brown stairs and you'll see the front door",
      "full_address": "1201 Fulton St, San Francisco, 94117",
      "maps_link": "https://www.google.com/maps/place/1201+Fulton+St%2C+San+Francisco%2C+94117+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) It's a brown and white Tudor house at the intersection of Scott and Fulton. || (2) You are at the CORRECT house if you see the number 1201 on the mailbox or building. || (3) You'll go up a few brown stairs and you'll see the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) It's a brown and white Tudor house at the intersection of Scott and Fulton. || (2) You are at the CORRECT house if you see the number 1201 on the mailbox or building. || (3) You'll go up a few brown stairs and you'll see the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">It&#x27;s a brown and white Tudor house at the intersection of Scott and Fulton. You&#x27;ll go up a few brown stairs and you&#x27;ll see the front door</span>",
      "current_instructions": "It's a brown and white Tudor house at the intersection of Scott and Fulton. You'll go up a few brown stairs and you'll see the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Michele Lada",
      "email": "ladalove@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876368",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Use Google maps to locate the address.//House number 2247 is marked by the front porch.//Leave the box at the front porch (hidden out of streetview)",
      "full_address": "2247 Laurel St, Napa, 94559",
      "maps_link": "https://www.google.com/maps/place/2247+Laurel+St%2C+Napa%2C+94559+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Use Google maps to locate the address. || (2) House number 2247 is marked by the front porch. || (3) Leave the box at the front porch (hidden out of streetview) || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google maps to locate the address. || (2) House number 2247 is marked by the front porch. || (3) Leave the box at the front porch (hidden out of streetview) || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Use Google maps to locate the address.//House number 2247 is marked by the front porch.//Leave the box at the front porch (hidden out of streetview)",
      "current_instructions": "Use Google maps to locate the address.//House number 2247 is marked by the front porch.//Leave the box at the front porch (hidden out of streetview)",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Paul Gass\u00e9e",
      "email": "paul@gassee.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875276",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/178634",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door, inside gate. Gate code: 48652",
      "full_address": "1972 Scott St, San Francisco, 94115",
      "maps_link": "https://www.google.com/maps/place/1972+Scott+St%2C+San+Francisco%2C+94115+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at front door, inside gate. || (2) Gate code: 48652 || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at front door, inside gate. || (2) Gate code: 48652 || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave at front door, inside gate. Gate code: 48652",
      "current_instructions": "Leave at front door, inside gate. Gate code: 48652",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Alyssa Umsawasdi",
      "email": "alyssa+gomethodology@lunch.org",
      "order_link": "https://app.gomethodology.com/admin/orders/2875219",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/185358",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use google maps to locate address. \"ONE\" is visible from the street. // (2) Enter and leave cooler by front door. Double check box's label and make sure it's named under ALYSSA UMSAWASDI",
      "full_address": "1 Barmetta Way, Atherton, 94027",
      "maps_link": "https://www.google.com/maps/place/1+Barmetta+Way%2C+Atherton%2C+94027+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate address. \"ONE\" is visible from the street. // || (2) Enter and leave cooler by front door. Double check box's label and make sure it's named under ALYSSA UMSAWASDI || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate address. \"ONE\" is visible from the street. // || (2) Enter and leave cooler by front door. Double check box's label and make sure it's named under ALYSSA UMSAWASDI || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use google maps to locate address. &quot;ONE&quot; is visible from the street. // (2) Enter and leave cooler by front door. Double check box&#x27;s label and make sure it&#x27;s named under ALYSSA UMSAWASDI",
      "current_instructions": "(1) Use google maps to locate address. \"ONE\" is visible from the street. // (2) Enter and leave cooler by front door. Double check box's label and make sure it's named under ALYSSA UMSAWASDI",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Selena Kellinger",
      "email": "selena_kellinger@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876278",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "19201 Vineyard Ln // // GATE CODE 1970 (1) Enter \"Vineyards by Saratoga\" from Saratoga Ave // (2) As you enter, turn left to stay on Vineyard Ln // (3) Find 19201. Number can be seen on our fence. // (4) Go upstairs and leave box on our porch",
      "full_address": "19201 Vineyard Ln, Saratoga, 95070",
      "maps_link": "https://www.google.com/maps/place/19201+Vineyard+Ln%2C+Saratoga%2C+95070+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-03-09] [#delivery-status]: Failed delivery \u2014 \"Guest is unresponsive\"",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 19201 Vineyard Ln // // GATE CODE 1970 || (2) You are at the CORRECT house if you see the number 19201 on the mailbox or building. || (3) Enter \"Vineyards by Saratoga\" from Saratoga Ave // || (4) As you enter, turn left to stay on Vineyard Ln // || (5) Find 19201. Number can be seen on our fence. // || (6) Go upstairs and leave box on our porch || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-03-09",
          "source": "#delivery-status:2026-03-09",
          "channel": "#delivery-status",
          "failure_reason": "UNAVAILABLE",
          "failure_notes": "",
          "thread_context": "Guest is unresponsive",
          "guest_report": "Guest is unresponsive",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Selena Kellinger *Failure Reason:* UNAVAILABLE *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Guest is unresponsive",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1773065715923999",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-03-09",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 UNAVAILABLE",
          "guest_report": "Guest is unresponsive",
          "what_happened": "FAILED DELIVERY: *Affected Guest:* Selena Kellinger *Failure Reason:* UNAVAILABLE *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Guest is unresponsive",
          "failure_reason": "UNAVAILABLE",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-03-09",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1773065715923999",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 UNAVAILABLE: Guest is unresponsive",
      "last_error_date": "2026-03-09",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 19201 Vineyard Ln // // GATE CODE 1970 || (2) You are at the CORRECT house if you see the number 19201 on the mailbox or building. || (3) Enter \"Vineyards by Saratoga\" from Saratoga Ave // || (4) As you enter, turn left to stay on Vineyard Ln // || (5) Find 19201. Number can be seen on our fence. // || (6) Go upstairs and leave box on our porch || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-03-09]",
          "problem": "WC reported this on #delivery-status. Failure: UNAVAILABLE. \"Guest is unresponsive\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-03-09",
            "source": "#delivery-status:2026-03-09",
            "channel": "#delivery-status",
            "quote": "Guest is unresponsive",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1773065715923999",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">19201 Vineyard Ln // // GATE CODE 1970 (1) Enter &quot;Vineyards by Saratoga&quot; from Saratoga Ave // (2) As you enter, turn left to stay on Vineyard Ln // (3) Find 19201. Number can be seen on our fence. // (4) Go upstairs and leave box on our porch</span>",
      "current_instructions": "19201 Vineyard Ln // // GATE CODE 1970 (1) Enter \"Vineyards by Saratoga\" from Saratoga Ave // (2) As you enter, turn left to stay on Vineyard Ln // (3) Find 19201. Number can be seen on our fence. // (4) Go upstairs and leave box on our porch",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 55,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_identifiers",
        "prior_failed_delivery",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Audrey Basic",
      "email": "audreybasic@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875536",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/189081",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "(1) Use Google Maps, it will guide you to the address. //(2) Call this number (650) 766-2290 once you arrive at the location //(3) House number 137 is displayed at front //(4) leave it outside the door at the top of the stairs and please ring the doorbell",
      "full_address": "137 27th St, San Francisco, 94110",
      "maps_link": "https://www.google.com/maps/place/137+27th+St%2C+San+Francisco%2C+94110+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps, it will guide you to the address. // || (2) Call this number || (3) 766-2290 once you arrive at the location // || (4) House number 137 is displayed at front // || (5) leave it outside the door at the top of the stairs and please ring the doorbell || (6) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 650-766-2290): leave box in a safe visible spot at 137 27th St, San Francisco, 94110. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps, it will guide you to the address. // || (2) Call this number || (3) 766-2290 once you arrive at the location // || (4) House number 137 is displayed at front // || (5) leave it outside the door at the top of the stairs and please ring the doorbell || (6) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 650-766-2290): leave box in a safe visible spot at 137 27th St, San Francisco, 94110. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "ring",
            "doorbell"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps, it will guide you to the address. //(2) Call this number (650) 766-2290 once you arrive at the location //(3) House number 137 is displayed at front //(4) leave it outside the door at the top of the stairs and please <mark class=\"redline risk\">ring</mark> the <mark class=\"redline risk\">doorbell</mark>",
      "current_instructions": "(1) Use Google Maps, it will guide you to the address. //(2) Call this number (650) 766-2290 once you arrive at the location //(3) House number 137 is displayed at front //(4) leave it outside the door at the top of the stairs and please ring the doorbell",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "highlight:red",
        "vip"
      ],
      "priority": 1
    },
    {
      "name": "Devin Askounis",
      "email": "proof.tv.sf@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876185",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/199072",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"3218\", located to the left of the front door. || (3) Leave the box at the front door, tucked behind the column walls to keep it hidden from street view",
      "full_address": "3218 Madeline St, Oakland, 94602",
      "maps_link": "https://www.google.com/maps/place/3218+Madeline+St%2C+Oakland%2C+94602+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) Look for house number \"3218\", located to the left of the front door. || (3) Leave the box at the front door, tucked behind the column walls to keep it hidden from street view || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) Look for house number \"3218\", located to the left of the front door. || (3) Leave the box at the front door, tucked behind the column walls to keep it hidden from street view || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Look for house number &quot;3218&quot;, located to the left of the front door. || (3) Leave the box at the front door, tucked behind the column walls to keep it hidden from street view",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"3218\", located to the left of the front door. || (3) Leave the box at the front door, tucked behind the column walls to keep it hidden from street view",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Shannon Cassidy",
      "email": "slcassidyca@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875728",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Inside the wooden fence, with numbers \"43\" next to the gate",
      "full_address": "43 Asilomar Cir, Oakland, 94611",
      "maps_link": "https://www.google.com/maps/place/43+Asilomar+Cir%2C+Oakland%2C+94611+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Inside the wooden fence, with numbers \"43\" next to the gate || (2) You are at the CORRECT house if you see the number 43 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Inside the wooden fence, with numbers \"43\" next to the gate || (2) You are at the CORRECT house if you see the number 43 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Inside the wooden fence, with numbers &quot;43&quot; next to the gate</span>",
      "current_instructions": "Inside the wooden fence, with numbers \"43\" next to the gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Shanna Winberg",
      "email": "shanna.winberg@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876470",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "2919 25th Ave, San Francisco, 94132",
      "maps_link": "https://www.google.com/maps/place/2919+25th+Ave%2C+San+Francisco%2C+94132+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 2919 25th Ave, San Francisco, 94132. || (2) You are at the correct location if you see house/building number 2919. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 2919 25th Ave, San Francisco, 94132. || (2) You are at the correct location if you see house/building number 2919. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Ashtyn Circle",
      "email": "ashtyn.circle@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876221",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door",
      "full_address": "2246 Alameda Diablo, Diablo, 94528",
      "maps_link": "https://www.google.com/maps/place/2246+Alameda+Diablo%2C+Diablo%2C+94528+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Leave at front door",
      "current_instructions": "Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Angela DeBarger",
      "email": "haydel@alumni.stanford.edu",
      "order_link": "https://app.gomethodology.com/admin/orders/2875629",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/219869",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) 1131 Academy AVENUE. Use google maps to locate address. \"1131\" can be seen beside our garage door. // (2) Place box on porch",
      "full_address": "1131 Academy Ave, Belmont, 94002",
      "maps_link": "https://www.google.com/maps/place/1131+Academy+Ave%2C+Belmont%2C+94002+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 1131 Academy AVENUE. Use google maps to locate address. \"1131\" can be seen beside our garage door. // || (2) Place box on porch || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 1131 Academy AVENUE. Use google maps to locate address. \"1131\" can be seen beside our garage door. // || (2) Place box on porch || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) 1131 Academy AVENUE. Use google maps to locate address. &quot;1131&quot; can be seen beside our garage door. // (2) Place box on porch",
      "current_instructions": "(1) 1131 Academy AVENUE. Use google maps to locate address. \"1131\" can be seen beside our garage door. // (2) Place box on porch",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Tomas Izo",
      "email": "tomas.izo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875968",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/220704",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "339 Collingwood St, San Francisco, 94114",
      "maps_link": "https://www.google.com/maps/place/339+Collingwood+St%2C+San+Francisco%2C+94114+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to navigate to 339 Collingwood St, San Francisco, 94114. || (2) You are at the correct location if you see house/building number 339. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to navigate to 339 Collingwood St, San Francisco, 94114. || (2) You are at the correct location if you see house/building number 339. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 41,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Amy Mugg",
      "email": "amymugg@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875594",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/221008",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the box || (2) The house number is 784 and can be found on the top-left side of the door and also at the top of the entrance to the front porch. (3) Please leave the box by the front door on the porch",
      "full_address": "784 Partridge Ave, Menlo Park, 94025",
      "maps_link": "https://www.google.com/maps/place/784+Partridge+Ave%2C+Menlo+Park%2C+94025+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the box || (2) The house number is 784 and can be found on the top-left side of the door and also at the top of the entrance to the front porch. || (3) Please leave the box by the front door on the porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the box || (2) The house number is 784 and can be found on the top-left side of the door and also at the top of the entrance to the front porch. || (3) Please leave the box by the front door on the porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the box || (2) The house number is 784 and can be found on the top-left side of the door and also at the top of the entrance to the front porch. (3) Please leave the box by the front door on the porch",
      "current_instructions": "(1) Use Google Maps to locate the box || (2) The house number is 784 and can be found on the top-left side of the door and also at the top of the entrance to the front porch. (3) Please leave the box by the front door on the porch",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Chloe Mezilis",
      "email": "spamlambs@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876151",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/222008",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "10115 Byrne AVE. Google Maps is accurate. Please leave the box on the front porch",
      "full_address": "10115 Byrne Ave, Cupertino, 95014",
      "maps_link": "https://www.google.com/maps/place/10115+Byrne+Ave%2C+Cupertino%2C+95014+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 10115 Byrne AVE. || (2) You are at the CORRECT house if you see the number 10115 on the mailbox or building. || (3) Google Maps is accurate. || (4) Please leave the box on the front porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 10115 Byrne AVE. || (2) You are at the CORRECT house if you see the number 10115 on the mailbox or building. || (3) Google Maps is accurate. || (4) Please leave the box on the front porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">10115 Byrne AVE. Google Maps is accurate. Please leave the box on the front porch</span>",
      "current_instructions": "10115 Byrne AVE. Google Maps is accurate. Please leave the box on the front porch",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Dorine Dianda",
      "email": "dorinedianda4@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876465",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Google Maps is accurate. Place the box at the front door away from the street view to avoid being stolen",
      "full_address": "701 Acorn Dr, Clayton, 94517",
      "maps_link": "https://www.google.com/maps/place/701+Acorn+Dr%2C+Clayton%2C+94517+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Google Maps is accurate. || (2) You are at the CORRECT house if you see the number 701 on the mailbox or building. || (3) Place the box at the front door away from the street view to avoid being stolen || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Google Maps is accurate. || (2) You are at the CORRECT house if you see the number 701 on the mailbox or building. || (3) Place the box at the front door away from the street view to avoid being stolen || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Google Maps is accurate. Place the box at the front door away from the street view to avoid being stolen</span>",
      "current_instructions": "Google Maps is accurate. Place the box at the front door away from the street view to avoid being stolen",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "April Sharpe",
      "email": "aprilrlsharpe@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877454",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/225451",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Unit 303. (1) Use Google Maps for guidance. || (2) Bell South City building beside parking lot. Street number \u201c398\u201d is on glass door. || (3) Search April Sharpe on callbox and wait to be let in the lobby. If no answer, search: Isidro Valenzuela || (4) Leave box in the mail room",
      "full_address": "398 Cypress Ave, Unit 303, South San Francisco, 94080",
      "maps_link": "https://www.google.com/maps/place/398+Cypress+Ave%2C+Unit+303%2C+South+San+Francisco%2C+94080+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 303. || (2) Use Google Maps for guidance. || (3) Bell South City building beside parking lot. Street number \u201c398\u201d is on glass door. || (4) Search April Sharpe on callbox and wait to be let in the lobby. If no answer, search: Isidro Valenzuela || (5) Leave box in the mail room",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 303. || (2) Use Google Maps for guidance. || (3) Bell South City building beside parking lot. Street number \u201c398\u201d is on glass door. || (4) Search April Sharpe on callbox and wait to be let in the lobby. If no answer, search: Isidro Valenzuela || (5) Leave box in the mail room",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 303. (1) Use Google Maps for guidance. || (2) Bell South City building beside parking lot. Street number \u201c398\u201d is on glass door. || (3) Search April Sharpe on callbox and wait to be let in the lobby. If no answer, search: Isidro Valenzuela || (4) Leave box in the mail room",
      "current_instructions": "Unit 303. (1) Use Google Maps for guidance. || (2) Bell South City building beside parking lot. Street number \u201c398\u201d is on glass door. || (3) Search April Sharpe on callbox and wait to be let in the lobby. If no answer, search: Isidro Valenzuela || (4) Leave box in the mail room",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Natalie Miyake Boston",
      "email": "natalie.m.miyake@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875250",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House no. \u201c289\u201d can be found on frontwall to the right of the main door. || (3) Leave box by the front door",
      "full_address": "289 Kings Ct, San Carlos, 94070",
      "maps_link": "https://www.google.com/maps/place/289+Kings+Ct%2C+San+Carlos%2C+94070+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 289 on the mailbox or building. || (3) House no. \u201c289\u201d can be found on frontwall to the right of the main door. || (4) Leave box by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 289 on the mailbox or building. || (3) House no. \u201c289\u201d can be found on frontwall to the right of the main door. || (4) Leave box by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps for guidance. || (2) House no. \u201c289\u201d can be found on frontwall to the right of the main door. || (3) Leave box by the front door</span>",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House no. \u201c289\u201d can be found on frontwall to the right of the main door. || (3) Leave box by the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Judith de Mesa",
      "email": "juchidemesa@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876441",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/227897",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door",
      "full_address": "259 Cantada Way, American Canyon, 94503",
      "maps_link": "https://www.google.com/maps/place/259+Cantada+Way%2C+American+Canyon%2C+94503+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave at front door",
      "current_instructions": "Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Noopur Chhabra",
      "email": "noopur.chhabra@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876487",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) The house number 2216 can be found just near the white garage door || (2) Leave the box at the front door",
      "full_address": "2216 Castro St, San Francisco, 94131",
      "maps_link": "https://www.google.com/maps/place/2216+Castro+St%2C+San+Francisco%2C+94131+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) The house number 2216 can be found just near the white garage door || (2) Leave the box at the front door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) The house number 2216 can be found just near the white garage door || (2) Leave the box at the front door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) The house number 2216 can be found just near the white garage door || (2) Leave the box at the front door",
      "current_instructions": "(1) The house number 2216 can be found just near the white garage door || (2) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Joan Turner",
      "email": "joanturner649@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875511",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/230727",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Updated Instructions: STEP 1. Navigate 21 Elm Avenue, Woodacre, CA via Google Maps, it will lead you to the right location STEP 2. You should see the number \u201921\u2019 on the post at the end of my driveway STEP 3. Drive up the driveway to my front door STEP 4. Leave the box on my front door [Photo uploaded in database]",
      "full_address": "21 Elm Ave., Woodacre, 94973",
      "maps_link": "https://www.google.com/maps/place/21+Elm+Ave.%2C+Woodacre%2C+94973+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Updated Instructions: STEP 1. || (2) You are at the CORRECT house if you see the number 21 on the mailbox or building. || (3) Navigate 21 Elm Avenue, Woodacre, CA via Google Maps, it will lead you to the right location STEP 2. || (4) You should see the number \u201921\u2019 on the post at the end of my driveway STEP 3. || (5) Drive up the driveway to my front door STEP 4. || (6) Leave the box on my front door [Photo uploaded in database] || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Updated Instructions: STEP 1. || (2) You are at the CORRECT house if you see the number 21 on the mailbox or building. || (3) Navigate 21 Elm Avenue, Woodacre, CA via Google Maps, it will lead you to the right location STEP 2. || (4) You should see the number \u201921\u2019 on the post at the end of my driveway STEP 3. || (5) Drive up the driveway to my front door STEP 4. || (6) Leave the box on my front door [Photo uploaded in database] || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Updated Instructions: STEP 1. Navigate 21 Elm Avenue, Woodacre, CA via Google Maps, it will lead you to the right location STEP 2. You should see the number \u201921\u2019 on the post at the end of my driveway STEP 3. Drive up the driveway to my front door STEP 4. Leave the box on my front door [Photo uploaded in database]</span>",
      "current_instructions": "Updated Instructions: STEP 1. Navigate 21 Elm Avenue, Woodacre, CA via Google Maps, it will lead you to the right location STEP 2. You should see the number \u201921\u2019 on the post at the end of my driveway STEP 3. Drive up the driveway to my front door STEP 4. Leave the box on my front door [Photo uploaded in database]",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "m lantzsch",
      "email": "palymama@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876405",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/231080",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front porch",
      "full_address": "4 Crocus Ct, Menlo Park, 94025",
      "maps_link": "https://www.google.com/maps/place/4+Crocus+Ct%2C+Menlo+Park%2C+94025+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave at front porch",
      "current_instructions": "Leave at front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Smita Saxena",
      "email": "smita622@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877463",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/236238",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "We have a downstairs entrance with a smaller landing area where delivery drivers can drop off the boxes. The door has a physical lock rather than a digital one, and I can leave the key in a lockbox right outside. Please access the lockbox using code 2222. The driver can use the key inside to open the front door and leave the new box on the landing. If there is an old box there, they can grab that at the same time. Please just ensure the key is placed back in the lockbox and the numbers are scrambled afterward",
      "full_address": "2109 Bush St, San Francisco, 94115",
      "maps_link": "https://www.google.com/maps/place/2109+Bush+St%2C+San+Francisco%2C+94115+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) We have a downstairs entrance with a smaller landing area where delivery drivers can drop off the boxes. || (2) You are at the CORRECT house if you see the number 2109 on the mailbox or building. || (3) The door has a physical lock rather than a digital one, and I can leave the key in a lockbox right outside. || (4) Please access the lockbox using code 2222. || (5) The driver can use the key inside to open the front door and leave the new box on the landing. || (6) If there is an old box there, they can grab that at the same time. || (7) Please just ensure the key is placed back in the lockbox and the numbers are scrambled afterward",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) We have a downstairs entrance with a smaller landing area where delivery drivers can drop off the boxes. || (2) You are at the CORRECT house if you see the number 2109 on the mailbox or building. || (3) The door has a physical lock rather than a digital one, and I can leave the key in a lockbox right outside. || (4) Please access the lockbox using code 2222. || (5) The driver can use the key inside to open the front door and leave the new box on the landing. || (6) If there is an old box there, they can grab that at the same time. || (7) Please just ensure the key is placed back in the lockbox and the numbers are scrambled afterward",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">We have a downstairs entrance with a smaller landing area where delivery drivers can drop off the boxes. The door has a physical lock rather than a digital one, and I can leave the key in a lockbox right outside. Please access the lockbox using code 2222. The driver can use the key inside to open the front door and leave the new box on the landing. If there is an old box there, they can grab that at the same time. Please just ensure the key is placed back in the lockbox and the numbers are scrambled afterward</span>",
      "current_instructions": "We have a downstairs entrance with a smaller landing area where delivery drivers can drop off the boxes. The door has a physical lock rather than a digital one, and I can leave the key in a lockbox right outside. Please access the lockbox using code 2222. The driver can use the key inside to open the front door and leave the new box on the landing. If there is an old box there, they can grab that at the same time. Please just ensure the key is placed back in the lockbox and the numbers are scrambled afterward",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 22,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip"
      ],
      "priority": 4
    },
    {
      "name": "Xiomara Forbez",
      "email": "xforbez@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876260",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/236689",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 101. Ring #101, when buzzed in, go up the stairs, turn right and leave in front of door please. DO NOT LEAVE OUTSIDE. Approved to ring even during overnight window. Photo of door: https://ibb.co/Y7CD68xn",
      "full_address": "643 Divisadero St, Apt 101, San Francisco, 94117",
      "maps_link": "https://www.google.com/maps/place/643+Divisadero+St%2C+Apt+101%2C+San+Francisco%2C+94117+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Apt 101. Ring #101, when buzzed in, go up the stairs, turn right and leave in front of door please. DO NOT LEAVE OUTSIDE. Approved to ring even during overnight window. Photo of door: https: || (2) ibb.co/Y7CD68xn || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 101. Ring #101, when buzzed in, go up the stairs, turn right and leave in front of door please. DO NOT LEAVE OUTSIDE. Approved to ring even during overnight window. Photo of door: https: || (2) ibb.co/Y7CD68xn || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "Ring",
            "ring"
          ],
          "span": "Ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "Ring",
            "ring"
          ],
          "span": "Ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 101. <mark class=\"redline risk\">Ring</mark> #101, when buzzed in, go up the stairs, turn right and leave in front of door please. DO NOT LEAVE OUTSIDE. Approved to <mark class=\"redline risk\">ring</mark> even du<mark class=\"redline risk\">ring</mark> overnight window. Photo of door: https://ibb.co/Y7CD68xn",
      "current_instructions": "Apt 101. Ring #101, when buzzed in, go up the stairs, turn right and leave in front of door please. DO NOT LEAVE OUTSIDE. Approved to ring even during overnight window. Photo of door: https://ibb.co/Y7CD68xn",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 83,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "missing_numbered_steps",
        "highlight:red"
      ],
      "priority": 1
    },
    {
      "name": "Candy Ez",
      "email": "ezimora.candy@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876421",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/240035",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "gate code is #4110. please try to deliver before 0500",
      "full_address": "317 Wyndgate Rd, Sacramento, 95864",
      "maps_link": "https://www.google.com/maps/place/317+Wyndgate+Rd%2C+Sacramento%2C+95864+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-05-11] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Candy Ez_ -- Non-VIP https://app.gomethodology.com/admin/users/240035 *Signed up on:* 07/14/2020 *AOV:* $160.81 | *LTV:* $3,698.62 ==========\u2026\"",
      "revised_instructions": "(1) gate code is #4110. || (2) You are at the CORRECT house if you see the number 317 on the mailbox or building. || (3) please try to deliver before 0500 || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "date": "2026-05-11",
          "source": "#delivery-status:2026-05-11",
          "channel": "#delivery-status",
          "failure_reason": "",
          "failure_notes": "",
          "thread_context": "",
          "guest_report": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Candy Ez_ -- Non-VIP https://app.gomethodology.com/admin/users/240035 *Signed up on:* 07/14/2020 *AOV:* $160.81 | *LTV:* $3,698.62 ==================== *Delivery Date:* 05/11/2026 ...",
          "driver": "",
          "excerpt": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Candy Ez_ -- Non-VIP https://app.gomethodology.com/admin/users/240035 *Signed up on:* 07/14/2020 *AOV:* $160.81 | *LTV:* $3,698.62 ==================== *Delivery Date:* 05/11/2026 ...",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1778508272385839",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-05-11",
          "issue_code": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "guest_report": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Candy Ez_ -- Non-VIP https://app.gomethodology.com/admin/users/240035 *Signed up on:* 07/14/2020 *AOV:* $160.81 | *LTV:* $3,698.62 ==================== *Delivery Date:* 05/11/2026 ...",
          "what_happened": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Candy Ez_ -- Non-VIP https://app.gomethodology.com/admin/users/240035 *Signed up on:* 07/14/2020 *AOV:* $160.81 | *LTV:* $3,698.62 ==================== *Delivery Date:* 05/11/2026 ...",
          "failure_reason": "",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-05-11",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1778508272385839",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Delivery complaint: DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Candy Ez_ -- Non-VIP *Signed up on:* 07/14/2020 *AOV:* $160.81 | *LTV:* $3,698.62\u2026",
      "last_error_date": "2026-05-11",
      "suggested_instructions": "(1) gate code is #4110. || (2) You are at the CORRECT house if you see the number 317 on the mailbox or building. || (3) please try to deliver before 0500 || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_delivery_complaint",
          "title": "FACT: Delivery complaint [2026-05-11]",
          "problem": "WC reported this on #delivery-status. \"DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Candy Ez_ -- Non-VIP https://app.gomethodology.com/admin/users/240035 *Signed up on:* 07/14/2020 *AOV:* $160.81 | *LTV:* $3,698.62 ==================== *Delivery\u2026\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-11",
            "source": "#delivery-status:2026-05-11",
            "channel": "#delivery-status",
            "quote": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Candy Ez_ -- Non-VIP https://app.gomethodology.com/admin/users/240035 *Signed up on:* 07/14/2020 *AOV:* $160.81 | *LTV:* $3,698.62 ==================== *Delivery\u2026",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1778508272385839",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">gate code is #4110. please try to deliver before 0500</span>",
      "current_instructions": "gate code is #4110. please try to deliver before 0500",
      "ltv": "$3,698.62",
      "aov": "$160.81",
      "vip": "No",
      "risk_score": 43,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_identifiers",
        "prior_delivery_complaint",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Kelly Reed",
      "email": "bestkindofgreen@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877276",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/240338",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Use Google maps to locate the address. (1) House # \u201c2275\u201d is visible between the front door and garage.// (2) Place box behind the plant out of street view.// (3) Keep an eye out for the used boxes of jars to collect.// (4) Please place box against the gate and not on the succulent plants. Thank you",
      "full_address": "2275 32nd Ave, San Francisco, 94116",
      "maps_link": "https://www.google.com/maps/place/2275+32nd+Ave%2C+San+Francisco%2C+94116+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google maps to locate the address. || (2) House # \u201c2275\u201d is visible between the front door and garage.// || (3) Place box behind the plant out of street view.// || (4) Keep an eye out for the used boxes of jars to collect.// || (5) Please place box against the gate and not on the succulent plants. Thank you || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google maps to locate the address. || (2) House # \u201c2275\u201d is visible between the front door and garage.// || (3) Place box behind the plant out of street view.// || (4) Keep an eye out for the used boxes of jars to collect.// || (5) Please place box against the gate and not on the succulent plants. Thank you || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Use Google maps to locate the address. (1) House # \u201c2275\u201d is visible between the front door and garage.// (2) Place box behind the plant out of street view.// (3) Keep an eye out for the used boxes of jars to collect.// (4) Please place box against the gate and not on the succulent plants. Thank you",
      "current_instructions": "Use Google maps to locate the address. (1) House # \u201c2275\u201d is visible between the front door and garage.// (2) Place box behind the plant out of street view.// (3) Keep an eye out for the used boxes of jars to collect.// (4) Please place box against the gate and not on the succulent plants. Thank you",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Andrea Norred",
      "email": "andrea_norred@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875291",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/240860",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) Leave at the brown and wooden front door",
      "full_address": "134 Green St, Santa Cruz, 95060",
      "maps_link": "https://www.google.com/maps/place/134+Green+St%2C+Santa+Cruz%2C+95060+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 134 on the mailbox or building. || (3) Leave at the brown and wooden front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 134 on the mailbox or building. || (3) Leave at the brown and wooden front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps to locate the address || (2) Leave at the brown and wooden front door</span>",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) Leave at the brown and wooden front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Fernando de la Rosa II",
      "email": "fdlr2000@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877305",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/242527",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "white house, black garage. please deliver to front door at the top of the stairs",
      "full_address": "37 Miraloma Dr, San Francisco, 94127",
      "maps_link": "https://www.google.com/maps/place/37+Miraloma+Dr%2C+San+Francisco%2C+94127+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) white house, black garage. || (2) please deliver to front door at the top of the stairs || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) white house, black garage. || (2) please deliver to front door at the top of the stairs || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "white house, black garage. please deliver to front door at the top of the stairs",
      "current_instructions": "white house, black garage. please deliver to front door at the top of the stairs",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Michiko Dawkins",
      "email": "mich@kabukibrands.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877414",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Walk up front path/stairs to the front door and place on porch which is covered // (2) Take ALL old boxes and empties with you at all times",
      "full_address": "130 Mattos Ct, Danville, 94506",
      "maps_link": "https://www.google.com/maps/place/130+Mattos+Ct%2C+Danville%2C+94506+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Walk up front path/stairs to the front door and place on porch which is covered // || (2) You are at the CORRECT house if you see the number 130 on the mailbox or building. || (3) Take ALL old boxes and empties with you at all times || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Walk up front path/stairs to the front door and place on porch which is covered // || (2) You are at the CORRECT house if you see the number 130 on the mailbox or building. || (3) Take ALL old boxes and empties with you at all times || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Walk up front path/stairs to the front door and place on porch which is covered // (2) Take ALL old boxes and empties with you at all times</span>",
      "current_instructions": "(1) Walk up front path/stairs to the front door and place on porch which is covered // (2) Take ALL old boxes and empties with you at all times",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Lesley Ying",
      "email": "lesley28@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875282",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/243587",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Unit 419. Unit 419. // (1) To access the lobby, buzz 419 on the callbox. We also have someone at our front desk/concierge to buzz you in from 7AM to 12 midnight. // (2) You can then leave the package in the lobby. //(3) LAST OPTION: For when the driver did not receive any response from the callbox, leave the box outside, behind the column/post/behind the bushes on the right ,ensuring it's not visible from the street. Location photo of the last drop-off option: https://tinyurl.com/2zvwzmr5 //(4) If the driver is unable to make the delivery to the preferred initial requested drop-off point, they are required to get in touch with Methodology. Following this, Methodology will contact the guest (email + SMS) to relay information and provide them with a photo of the delivery",
      "full_address": "555 Fulton St, Unit 419, San Francisco, 94102",
      "maps_link": "https://www.google.com/maps/place/555+Fulton+St%2C+Unit+419%2C+San+Francisco%2C+94102+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 419. Unit 419. // || (2) To access the lobby, buzz 419 on the callbox. We also have someone at our front desk/concierge to buzz you in from 7AM to 12 midnight. // || (3) You can then leave the package in the lobby. // || (4) LAST OPTION: For when the driver did not receive any response from the callbox, leave the box outside, behind the column/post/behind the bushes on the right ,ensuring it's not visible from the street. Location photo of the last drop-off option: https://tinyurl.com/2zvwzmr5 // || (5) If the driver is unable to make the delivery to the preferred initial requested drop-off point, they are required to get in touch with Methodology. Following this, Methodology will contact the guest (email + SMS) to relay information and provide them with a photo of the delivery",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 419. Unit 419. // || (2) To access the lobby, buzz 419 on the callbox. We also have someone at our front desk/concierge to buzz you in from 7AM to 12 midnight. // || (3) You can then leave the package in the lobby. // || (4) LAST OPTION: For when the driver did not receive any response from the callbox, leave the box outside, behind the column/post/behind the bushes on the right ,ensuring it's not visible from the street. Location photo of the last drop-off option: https://tinyurl.com/2zvwzmr5 // || (5) If the driver is unable to make the delivery to the preferred initial requested drop-off point, they are required to get in touch with Methodology. Following this, Methodology will contact the guest (email + SMS) to relay information and provide them with a photo of the delivery",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 419. Unit 419. // (1) To access the lobby, buzz 419 on the callbox. We also have someone at our front desk/concierge to buzz you in from 7AM to 12 midnight. // (2) You can then leave the package in the lobby. //(3) LAST OPTION: For when the driver did not receive any response from the callbox, leave the box outside, behind the column/post/behind the bushes on the right ,ensuring it&#x27;s not visible from the street. Location photo of the last drop-off option: https://tinyurl.com/2zvwzmr5 //(4) If the driver is unable to make the delivery to the preferred initial requested drop-off point, they are required to get in touch with Methodology. Following this, Methodology will contact the guest (email + SMS) to relay information and provide them with a photo of the delivery",
      "current_instructions": "Unit 419. Unit 419. // (1) To access the lobby, buzz 419 on the callbox. We also have someone at our front desk/concierge to buzz you in from 7AM to 12 midnight. // (2) You can then leave the package in the lobby. //(3) LAST OPTION: For when the driver did not receive any response from the callbox, leave the box outside, behind the column/post/behind the bushes on the right ,ensuring it's not visible from the street. Location photo of the last drop-off option: https://tinyurl.com/2zvwzmr5 //(4) If the driver is unable to make the delivery to the preferred initial requested drop-off point, they are required to get in touch with Methodology. Following this, Methodology will contact the guest (email + SMS) to relay information and provide them with a photo of the delivery",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Jane Njavro",
      "email": "jane.krempel@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875885",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/247929",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave the box at the front door ||",
      "full_address": "505 Seville Way, San Mateo, 94402",
      "maps_link": "https://www.google.com/maps/place/505+Seville+Way%2C+San+Mateo%2C+94402+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave the box at the front door ||",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave the box at the front door ||",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Jalisa Brown",
      "email": "jalisabrown26@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877358",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/250548",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to locate the address //(2) The driver will be able to access the apartment. The entrance to the apartment is on Laurel Avenue. The apartment building sits on the corner of Laurel Ave and Jenna Lane. //(3) There are 2 white double doors at the front entrance. Those are unlocked. If the driver could leave the box just inside the double doors near the mailboxes, I would appreciate that. //(4) LAST OPTION: For when the white double doors at the front entrance is locked, the driver may leave the box outside hidden behind the bushes (Location photo of the last drop-off option: https://tinyurl.com/5cx8633a ) //(5) If the driver is unable to make the delivery to the preferred initial requested drop-off point, they are required to get in touch with Methodology. Following this, Methodology will contact the guest (email + SMS) to relay information and provide them with a photo of the delivery",
      "full_address": "416 Laurel Ave, Half Moon Bay, 94019",
      "maps_link": "https://www.google.com/maps/place/416+Laurel+Ave%2C+Half+Moon+Bay%2C+94019+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google maps to locate the address // || (2) You are at the CORRECT house if you see the number 416 on the mailbox or building. || (3) The driver will be able to access the apartment. The entrance to the apartment is on Laurel Avenue. The apartment building sits on the corner of Laurel Ave and Jenna Lane. // || (4) There are 2 white double doors at the front entrance. Those are unlocked. If the driver could leave the box just inside the double doors near the mailboxes, I would appreciate that. // || (5) LAST OPTION: For when the white double doors at the front entrance is locked, the driver may leave the box outside hidden behind the bushes (Location photo of the last drop-off option: https://tinyurl.com/5cx8633a ) // || (6) If the driver is unable to make the delivery to the preferred initial requested drop-off point, they are required to get in touch with Methodology. Following this, Methodology will contact the guest (email + SMS) to relay information and provide them with a photo of the delivery || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google maps to locate the address // || (2) You are at the CORRECT house if you see the number 416 on the mailbox or building. || (3) The driver will be able to access the apartment. The entrance to the apartment is on Laurel Avenue. The apartment building sits on the corner of Laurel Ave and Jenna Lane. // || (4) There are 2 white double doors at the front entrance. Those are unlocked. If the driver could leave the box just inside the double doors near the mailboxes, I would appreciate that. // || (5) LAST OPTION: For when the white double doors at the front entrance is locked, the driver may leave the box outside hidden behind the bushes (Location photo of the last drop-off option: https://tinyurl.com/5cx8633a ) // || (6) If the driver is unable to make the delivery to the preferred initial requested drop-off point, they are required to get in touch with Methodology. Following this, Methodology will contact the guest (email + SMS) to relay information and provide them with a photo of the delivery || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google maps to locate the address //(2) The driver will be able to access the apartment. The entrance to the apartment is on Laurel Avenue. The apartment building sits on the corner of Laurel Ave and Jenna Lane. //(3) There are 2 white double doors at the front entrance. Those are unlocked. If the driver could leave the box just inside the double doors near the mailboxes, I would appreciate that. //(4) LAST OPTION: For when the white double doors at the front entrance is locked, the driver may leave the box outside hidden behind the bushes (Location photo of the last drop-off option: https://tinyurl.com/5cx8633a ) //(5) If the driver is unable to make the delivery to the preferred initial requested drop-off point, they are required to get in touch with Methodology. Following this, Methodology will contact the guest (email + SMS) to relay information and provide them with a photo of the delivery</span>",
      "current_instructions": "(1) Use Google maps to locate the address //(2) The driver will be able to access the apartment. The entrance to the apartment is on Laurel Avenue. The apartment building sits on the corner of Laurel Ave and Jenna Lane. //(3) There are 2 white double doors at the front entrance. Those are unlocked. If the driver could leave the box just inside the double doors near the mailboxes, I would appreciate that. //(4) LAST OPTION: For when the white double doors at the front entrance is locked, the driver may leave the box outside hidden behind the bushes (Location photo of the last drop-off option: https://tinyurl.com/5cx8633a ) //(5) If the driver is unable to make the delivery to the preferred initial requested drop-off point, they are required to get in touch with Methodology. Following this, Methodology will contact the guest (email + SMS) to relay information and provide them with a photo of the delivery",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Charlotte M Eggleston",
      "email": "cmarie.eggleston@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875248",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Use google maps to locate the address. I have a large truck parked in my parking spot and the entrance to my house is behind it. // Leave the box at the front door",
      "full_address": "213 Rooney St, Santa Cruz, 95065",
      "maps_link": "https://www.google.com/maps/place/213+Rooney+St%2C+Santa+Cruz%2C+95065+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use google maps to locate the address. I have a large truck parked in my parking spot and the entrance to my house is behind it. || (2) You are at the CORRECT house if you see the number 213 on the mailbox or building. || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use google maps to locate the address. I have a large truck parked in my parking spot and the entrance to my house is behind it. || (2) You are at the CORRECT house if you see the number 213 on the mailbox or building. || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Use google maps to locate the address. I have a large truck parked in my parking spot and the entrance to my house is behind it. // Leave the box at the front door</span>",
      "current_instructions": "Use google maps to locate the address. I have a large truck parked in my parking spot and the entrance to my house is behind it. // Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Wasileh Karaouni",
      "email": "wkaraouni@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877340",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "You\u2019re at the right house if you see 2208 under the light on the side pillar of the garage. Boxes should go on mat in front of door",
      "full_address": "2208 Dumbarton Ave, East Palo Alto, 94303",
      "maps_link": "https://www.google.com/maps/place/2208+Dumbarton+Ave%2C+East+Palo+Alto%2C+94303+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) You\u2019re at the right house if you see 2208 under the light on the side pillar of the garage. || (2) Boxes should go on mat in front of door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) You\u2019re at the right house if you see 2208 under the light on the side pillar of the garage. || (2) Boxes should go on mat in front of door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "You\u2019re at the right house if you see 2208 under the light on the side pillar of the garage. Boxes should go on mat in front of door",
      "current_instructions": "You\u2019re at the right house if you see 2208 under the light on the side pillar of the garage. Boxes should go on mat in front of door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Ivan Prikhach",
      "email": "iprikhach@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876205",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/255068",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Unit 547. Unit 547. Use google maps to locate address \"3 Blu Harbor Blvd\" // (1) Go to Door 3 at the roundabout // (2) Please leave the box outside the mailroom, out of street view",
      "full_address": "3 Blu Harbor Blvd, Unit 547, Redwood City, 94063",
      "maps_link": "https://www.google.com/maps/place/3+Blu+Harbor+Blvd%2C+Unit+547%2C+Redwood+City%2C+94063+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Unit 547. Unit 547. Use google maps to locate address \"3 Blu Harbor Blvd\" // || (2) Go to Door 3 at the roundabout // || (3) Please leave the box outside the mailroom, out of street view",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Unit 547. Unit 547. Use google maps to locate address \"3 Blu Harbor Blvd\" // || (2) Go to Door 3 at the roundabout // || (3) Please leave the box outside the mailroom, out of street view",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 547. Unit 547. Use google maps to locate address &quot;3 Blu Harbor Blvd&quot; // (1) Go to Door 3 at the roundabout // (2) Please leave the box outside the mailroom, out of street view",
      "current_instructions": "Unit 547. Unit 547. Use google maps to locate address \"3 Blu Harbor Blvd\" // (1) Go to Door 3 at the roundabout // (2) Please leave the box outside the mailroom, out of street view",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "alilda ferraro",
      "email": "alilda@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875595",
      "admin_profile_link": "",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1015 De Haro St, San Francisco, 94107",
      "maps_link": "https://www.google.com/maps/place/1015+De+Haro+St%2C+San+Francisco%2C+94107+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 1015 De Haro St, San Francisco, 94107. || (2) You are at the correct location if you see house/building number 1015. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1015 De Haro St, San Francisco, 94107. || (2) You are at the correct location if you see house/building number 1015. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Jennifer Donohoe",
      "email": "jennifer.donohoe@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876587",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "21 Woodridge Pl, Vallejo, 94591",
      "maps_link": "https://www.google.com/maps/place/21+Woodridge+Pl%2C+Vallejo%2C+94591+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 21 Woodridge Pl, Vallejo, 94591. || (2) You are at the correct location if you see house/building number 21. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 21 Woodridge Pl, Vallejo, 94591. || (2) You are at the correct location if you see house/building number 21. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Georgia Joyce",
      "email": "georgiajoyce29@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875433",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/258801",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) \u200bUse Google Maps to locate the area; however, please note you may be redirected to 20 Channel Landing. // (2) When approaching Channel Landing, turn right \u2014 the correct address is toward the end of the street. See photo for your reference: https://ibb.co/NgrWcRyn // (3) You\u2019ll see the number \"3\" marked on the door. // (4) Please leave the box by the door",
      "full_address": "3 Channel Lndg, Tiburon, 94920",
      "maps_link": "https://www.google.com/maps/place/3+Channel+Lndg%2C+Tiburon%2C+94920+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) \u200bUse Google Maps to locate the area; however, please note you may be redirected to 20 Channel Landing. // || (2) When approaching Channel Landing, turn right \u2014 the correct address is toward the end of the street. See photo for your reference: https://ibb.co/NgrWcRyn // || (3) You\u2019ll see the number \"3\" marked on the door. // || (4) Please leave the box by the door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) \u200bUse Google Maps to locate the area; however, please note you may be redirected to 20 Channel Landing. // || (2) When approaching Channel Landing, turn right \u2014 the correct address is toward the end of the street. See photo for your reference: https://ibb.co/NgrWcRyn // || (3) You\u2019ll see the number \"3\" marked on the door. // || (4) Please leave the box by the door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) \u200bUse Google Maps to locate the area; however, please note you may be redirected to 20 Channel Landing. // (2) When approaching Channel Landing, turn right \u2014 the correct address is toward the end of the street. See photo for your reference: https://ibb.co/NgrWcRyn // (3) You\u2019ll see the number &quot;3&quot; marked on the door. // (4) Please leave the box by the door",
      "current_instructions": "(1) \u200bUse Google Maps to locate the area; however, please note you may be redirected to 20 Channel Landing. // (2) When approaching Channel Landing, turn right \u2014 the correct address is toward the end of the street. See photo for your reference: https://ibb.co/NgrWcRyn // (3) You\u2019ll see the number \"3\" marked on the door. // (4) Please leave the box by the door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Michelle Peterson",
      "email": "michelle.diane.peterson@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877426",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Leave the box at the front door ||",
      "full_address": "29 Barton Pl, Pacifica, 94044",
      "maps_link": "https://www.google.com/maps/place/29+Barton+Pl%2C+Pacifica%2C+94044+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Leave the box at the front door ||",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Leave the box at the front door ||",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kannan Goundan",
      "email": "kannan@cakoose.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875477",
      "admin_profile_link": "",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Apt 227. To gain entry into the complex, find the call box. Option 1: Tap \"Virtual Key\" and use this 6-digit PIN 098303. Option 2: Tap \"Directory\" and then type \"Kannan\". After you're in the complex, walk up the stairs and leave the delivery by the mailboxes",
      "full_address": "240 Dolores St, Apt 227, San Francisco, 94103",
      "maps_link": "https://www.google.com/maps/place/240+Dolores+St%2C+Apt+227%2C+San+Francisco%2C+94103+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) To gain entry into the complex, find the call box. || (2) Option 1: Tap \"Virtual Key\" and use this 6-digit PIN 098303. || (3) Option 2: Tap \"Directory\" and then type \"Kannan\". || (4) After you're in the complex, walk up the stairs and leave the delivery by the mailboxes",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) To gain entry into the complex, find the call box. || (2) Option 1: Tap \"Virtual Key\" and use this 6-digit PIN 098303. || (3) Option 2: Tap \"Directory\" and then type \"Kannan\". || (4) After you're in the complex, walk up the stairs and leave the delivery by the mailboxes",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 227. To gain entry into the complex, find the call box. Option 1: Tap &quot;Virtual Key&quot; and use this 6-digit PIN 098303. Option 2: Tap &quot;Directory&quot; and then type &quot;Kannan&quot;. After you&#x27;re in the complex, walk up the stairs and leave the delivery by the mailboxes",
      "current_instructions": "Apt 227. To gain entry into the complex, find the call box. Option 1: Tap \"Virtual Key\" and use this 6-digit PIN 098303. Option 2: Tap \"Directory\" and then type \"Kannan\". After you're in the complex, walk up the stairs and leave the delivery by the mailboxes",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 20,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "vip"
      ],
      "priority": 4
    },
    {
      "name": "Jonathan Harris",
      "email": "jonharris.sf@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875804",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please place at front door (red door)",
      "full_address": "19 Oak Grove Way, Napa, 94559",
      "maps_link": "https://www.google.com/maps/place/19+Oak+Grove+Way%2C+Napa%2C+94559+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please place at front door (red door) || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please place at front door (red door) || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Please place at front door (red door)",
      "current_instructions": "Please place at front door (red door)",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Gloria Musto",
      "email": "gloriasmz@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877418",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 320. (1) Use Google Maps as a guide. || (2) You'll see a \"1201\" sign in front of the building. See photo: https://prnt.sc/r7e3r7KKl3fS || (3) Enter the building and look for Unit 320. || (4) Leave the box at the front door of Unit 320",
      "full_address": "1201 Pine St, Unit 320, Oakland, 94607",
      "maps_link": "https://www.google.com/maps/place/1201+Pine+St%2C+Unit+320%2C+Oakland%2C+94607+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 320. || (2) Use Google Maps as a guide. || (3) You'll see a \"1201\" sign in front of the building. See photo: https://prnt.sc/r7e3r7KKl3fS || (4) Enter the building and look for Unit 320. || (5) Leave the box at the front door of Unit 320 || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 320. || (2) Use Google Maps as a guide. || (3) You'll see a \"1201\" sign in front of the building. See photo: https://prnt.sc/r7e3r7KKl3fS || (4) Enter the building and look for Unit 320. || (5) Leave the box at the front door of Unit 320 || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 320. (1) Use Google Maps as a guide. || (2) You&#x27;ll see a &quot;1201&quot; sign in front of the building. See photo: https://prnt.sc/r7e3r7KKl3fS || (3) Enter the building and look for Unit 320. || (4) Leave the box at the front door of Unit 320",
      "current_instructions": "Unit 320. (1) Use Google Maps as a guide. || (2) You'll see a \"1201\" sign in front of the building. See photo: https://prnt.sc/r7e3r7KKl3fS || (3) Enter the building and look for Unit 320. || (4) Leave the box at the front door of Unit 320",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "ELENA SULIC",
      "email": "wynnforce@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876408",
      "admin_profile_link": "",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Please note that this address is in Belmont. (There is same street address in Redwood City.) Please leave at the front door (up the stairs on the right of the house, until you reach a wooden deck)",
      "full_address": "612 Alameda de las Pulgas, Belmont, 94002",
      "maps_link": "https://www.google.com/maps/place/612+Alameda+de+las+Pulgas%2C+Belmont%2C+94002+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please note that this address is in Belmont. || (2) You are at the CORRECT house if you see the number 612 on the mailbox or building. || (3) (There is same street address in Redwood City.) Please leave at the front door (up the stairs on the right of the house, until you reach a wooden deck)",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please note that this address is in Belmont. || (2) You are at the CORRECT house if you see the number 612 on the mailbox or building. || (3) (There is same street address in Redwood City.) Please leave at the front door (up the stairs on the right of the house, until you reach a wooden deck)",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please note that this address is in Belmont. (There is same street address in Redwood City.) Please leave at the front door (up the stairs on the right of the house, until you reach a wooden deck)</span>",
      "current_instructions": "Please note that this address is in Belmont. (There is same street address in Redwood City.) Please leave at the front door (up the stairs on the right of the house, until you reach a wooden deck)",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 14,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers"
      ],
      "priority": 4
    },
    {
      "name": "Janka Dubakova",
      "email": "janka.dubakova@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876061",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/263954",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Google Maps is accurate. Ring the bell and hand over the box to the client. If no answer, tuck the box as far to the right side and as close to the door as possible, making it the least visible to the street. Send an SMS at 415-964-6419 once delivery is complete",
      "full_address": "846 Dolores St, San Francisco, 94110",
      "maps_link": "https://www.google.com/maps/place/846+Dolores+St%2C+San+Francisco%2C+94110+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Google Maps is accurate. || (2) Ring the bell and hand over the box to the client. || (3) If no answer, tuck the box as far to the right side and as close to the door as possible, making it the least visible to the street. || (4) Send an SMS at 415-964-6419 once delivery is complete",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Google Maps is accurate. || (2) Ring the bell and hand over the box to the client. || (3) If no answer, tuck the box as far to the right side and as close to the door as possible, making it the least visible to the street. || (4) Send an SMS at 415-964-6419 once delivery is complete",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Google Maps is accurate. Ring the bell and hand over the box to the client. If no answer, tuck the box as far to the right side and as close to the door as possible, making it the least visible to the street. Send an SMS at 415-964-6419 once delivery is complete",
      "current_instructions": "Google Maps is accurate. Ring the bell and hand over the box to the client. If no answer, tuck the box as far to the right side and as close to the door as possible, making it the least visible to the street. Send an SMS at 415-964-6419 once delivery is complete",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 26,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:red",
        "vip"
      ],
      "priority": 3
    },
    {
      "name": "Victor Rodionoff",
      "email": "vrodionoff@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875507",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/263965",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Apt 6. Apt 6. // // (1) \"229\" is visible on the arc of bricks leading to our front door // (2) Please ring bell or call 650-703-8905 on or before 10:30 PM or other neighbors before 9:30 PM to unlock the front door. // (3) Leave box at Apt 6's front door // (4) IF you cannot reach me or any of my neighbors, leave the box at the side of the front door then text me 650-703-8905 a photo once delivered",
      "full_address": "229 21st Ave, Apt 6, San Francisco, 94121",
      "maps_link": "https://www.google.com/maps/place/229+21st+Ave%2C+Apt+6%2C+San+Francisco%2C+94121+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 6. Apt 6. // // || (2) \"229\" is visible on the arc of bricks leading to our front door // || (3) Please ring bell or call 650-703-8905 on or before 10:30 PM or other neighbors before 9:30 PM to unlock the front door. // || (4) Leave box at Apt 6's front door // || (5) IF you cannot reach me or any of my neighbors, leave the box at the side of the front door then text me 650-703-8905 a photo once delivered",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 6. Apt 6. // // || (2) \"229\" is visible on the arc of bricks leading to our front door // || (3) Please ring bell or call 650-703-8905 on or before 10:30 PM or other neighbors before 9:30 PM to unlock the front door. // || (4) Leave box at Apt 6's front door // || (5) IF you cannot reach me or any of my neighbors, leave the box at the side of the front door then text me 650-703-8905 a photo once delivered",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 6. Apt 6. // // (1) &quot;229&quot; is visible on the arc of bricks leading to our front door // (2) Please ring bell or call 650-703-8905 on or before 10:30 PM or other neighbors before 9:30 PM to unlock the front door. // (3) Leave box at Apt 6&#x27;s front door // (4) IF you cannot reach me or any of my neighbors, leave the box at the side of the front door then text me 650-703-8905 a photo once delivered",
      "current_instructions": "Apt 6. Apt 6. // // (1) \"229\" is visible on the arc of bricks leading to our front door // (2) Please ring bell or call 650-703-8905 on or before 10:30 PM or other neighbors before 9:30 PM to unlock the front door. // (3) Leave box at Apt 6's front door // (4) IF you cannot reach me or any of my neighbors, leave the box at the side of the front door then text me 650-703-8905 a photo once delivered",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Evan Budaj",
      "email": "evan.budaj@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876303",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Uppr Oakland. (1) Use Google Maps as a guide. || (2) Go through the fence door. Note: It's unlocked. || (3) From the main porch, go to the left and up the ramp to the door. || (4) You'll see the \"come back with a warrant\" doormat; leave the box in front of this door. See photo: https://prnt.sc/AXn5v3HCxBBt || (5) After dropping off the box to the side door, go back to the main porch and pick up the old box of empties",
      "full_address": "4827 Clarke St, Uppr Oakland, Oakland, 94609",
      "maps_link": "https://www.google.com/maps/place/4827+Clarke+St%2C+Uppr+Oakland%2C+Oakland%2C+94609+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Uppr Oakland. || (2) You are at the CORRECT house if you see the number 4827 on the mailbox or building. || (3) Use Google Maps as a guide. || (4) Go through the fence door. Note: It's unlocked. || (5) From the main porch, go to the left and up the ramp to the door. || (6) You'll see the \"come back with a warrant\" doormat; leave the box in front of this door. See photo: https://prnt.sc/AXn5v3HCxBBt || (7) After dropping off the box to the side door, go back to the main porch and pick up the old box of empties || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Uppr Oakland. || (2) You are at the CORRECT house if you see the number 4827 on the mailbox or building. || (3) Use Google Maps as a guide. || (4) Go through the fence door. Note: It's unlocked. || (5) From the main porch, go to the left and up the ramp to the door. || (6) You'll see the \"come back with a warrant\" doormat; leave the box in front of this door. See photo: https://prnt.sc/AXn5v3HCxBBt || (7) After dropping off the box to the side door, go back to the main porch and pick up the old box of empties || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Uppr Oakland. (1) Use Google Maps as a guide. || (2) Go through the fence door. Note: It&#x27;s unlocked. || (3) From the main porch, go to the left and up the ramp to the door. || (4) You&#x27;ll see the &quot;come back with a warrant&quot; doormat; leave the box in front of this door. See photo: https://prnt.sc/AXn5v3HCxBBt || (5) After dropping off the box to the side door, go back to the main porch and pick up the old box of empties</span>",
      "current_instructions": "Uppr Oakland. (1) Use Google Maps as a guide. || (2) Go through the fence door. Note: It's unlocked. || (3) From the main porch, go to the left and up the ramp to the door. || (4) You'll see the \"come back with a warrant\" doormat; leave the box in front of this door. See photo: https://prnt.sc/AXn5v3HCxBBt || (5) After dropping off the box to the side door, go back to the main porch and pick up the old box of empties",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Kim Cooper",
      "email": "cooper@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875464",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/264949",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "(1) \"1184\" is visible from the street // (2) Leave the box at the SIDE DOOR on driveway side of the house [Photo Reference: https://tinyurl.com/ym78tzjq]",
      "full_address": "1184 Palo Alto Ave, Palo Alto, 94301",
      "maps_link": "https://www.google.com/maps/place/1184+Palo+Alto+Ave%2C+Palo+Alto%2C+94301+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) \"1184\" is visible from the street // || (2) Leave the box at the SIDE DOOR on driveway side of the house [Photo Reference: https://tinyurl.com/ym78tzjq]",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) \"1184\" is visible from the street // || (2) Leave the box at the SIDE DOOR on driveway side of the house [Photo Reference: https://tinyurl.com/ym78tzjq]",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) &quot;1184&quot; is visible from the street // (2) Leave the box at the SIDE DOOR on driveway side of the house [Photo Reference: https://tinyurl.com/ym78tzjq]",
      "current_instructions": "(1) \"1184\" is visible from the street // (2) Leave the box at the SIDE DOOR on driveway side of the house [Photo Reference: https://tinyurl.com/ym78tzjq]",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Saad Dawoodi",
      "email": "dawoodi.saad7@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876436",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt A. Apt A (1) Google Maps will guide you to the address. //(2) You'll find the house number 540 displayed on the front door. //(3) Kindly position the box on the front porch, ensuring it's not visible from the street. Location Photo: https://tinyurl.com/3k3bz5hh",
      "full_address": "540 30th St, Apt A, Oakland, 94609",
      "maps_link": "https://www.google.com/maps/place/540+30th+St%2C+Apt+A%2C+Oakland%2C+94609+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt A. Apt A || (2) Google Maps will guide you to the address. // || (3) You'll find the house number 540 displayed on the front door. // || (4) Kindly position the box on the front porch, ensuring it's not visible from the street. Location Photo: https://tinyurl.com/3k3bz5hh || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt A. Apt A || (2) Google Maps will guide you to the address. // || (3) You'll find the house number 540 displayed on the front door. // || (4) Kindly position the box on the front porch, ensuring it's not visible from the street. Location Photo: https://tinyurl.com/3k3bz5hh || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt A. Apt A (1) Google Maps will guide you to the address. //(2) You&#x27;ll find the house number 540 displayed on the front door. //(3) Kindly position the box on the front porch, ensuring it&#x27;s not visible from the street. Location Photo: https://tinyurl.com/3k3bz5hh",
      "current_instructions": "Apt A. Apt A (1) Google Maps will guide you to the address. //(2) You'll find the house number 540 displayed on the front door. //(3) Kindly position the box on the front porch, ensuring it's not visible from the street. Location Photo: https://tinyurl.com/3k3bz5hh",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Sarah Kelman",
      "email": "sarah.kelman@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876008",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/266773",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave delivery on front porch",
      "full_address": "948 McCue Ave, San Carlos, 94070",
      "maps_link": "https://www.google.com/maps/place/948+McCue+Ave%2C+San+Carlos%2C+94070+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Please leave delivery on front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave delivery on front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Please leave delivery on front porch",
      "current_instructions": "Please leave delivery on front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kaitlin Boone",
      "email": "kyboone03@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875946",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/266893",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 1311. Apt 1311 (1) Google Maps will guide you to the address. //(2) From the driveway entrance you will see the numbers 1220 marked at the front of a building and a big sign that says \"Kensington Place Apartments.\" //(3) I'm at the building after the leasing office \u2014 the stairway is on the parking lot side. //(4) I'm on the third floor, Apt 1311. No access code needed, and it is accessible at night",
      "full_address": "1220 N Fair Oaks Ave, Apt 1311, Sunnyvale, 94089",
      "maps_link": "https://www.google.com/maps/place/1220+N+Fair+Oaks+Ave%2C+Apt+1311%2C+Sunnyvale%2C+94089+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 1311. Apt 1311 || (2) Google Maps will guide you to the address. // || (3) From the driveway entrance you will see the numbers 1220 marked at the front of a building and a big sign that says \"Kensington Place Apartments.\" // || (4) I'm at the building after the leasing office \u2014 the stairway is on the parking lot side. // || (5) I'm on the third floor, Apt 1311. No access code needed, and it is accessible at night || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 1311. Apt 1311 || (2) Google Maps will guide you to the address. // || (3) From the driveway entrance you will see the numbers 1220 marked at the front of a building and a big sign that says \"Kensington Place Apartments.\" // || (4) I'm at the building after the leasing office \u2014 the stairway is on the parking lot side. // || (5) I'm on the third floor, Apt 1311. No access code needed, and it is accessible at night || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 1311. Apt 1311 (1) Google Maps will guide you to the address. //(2) From the driveway entrance you will see the numbers 1220 marked at the front of a building and a big sign that says &quot;Kensington Place Apartments.&quot; //(3) I&#x27;m at the building after the leasing office \u2014 the stairway is on the parking lot side. //(4) I&#x27;m on the third floor, Apt 1311. No access code needed, and it is accessible at night",
      "current_instructions": "Apt 1311. Apt 1311 (1) Google Maps will guide you to the address. //(2) From the driveway entrance you will see the numbers 1220 marked at the front of a building and a big sign that says \"Kensington Place Apartments.\" //(3) I'm at the building after the leasing office \u2014 the stairway is on the parking lot side. //(4) I'm on the third floor, Apt 1311. No access code needed, and it is accessible at night",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Amy Anton",
      "email": "amysanton@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876261",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Street number \u201c561\u201d is on curb. || (3)Leave box on top of the stairs by the front door",
      "full_address": "561 Darien Way, San Francisco, 94127",
      "maps_link": "https://www.google.com/maps/place/561+Darien+Way%2C+San+Francisco%2C+94127+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 561 on the mailbox or building. || (3) Street number \u201c561\u201d is on curb. || (4) Leave box on top of the stairs by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 561 on the mailbox or building. || (3) Street number \u201c561\u201d is on curb. || (4) Leave box on top of the stairs by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps for guidance. || (2) Street number \u201c561\u201d is on curb. || (3)Leave box on top of the stairs by the front door</span>",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Street number \u201c561\u201d is on curb. || (3)Leave box on top of the stairs by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Adam Moran",
      "email": "adam.j.moran@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875813",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/269218",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 402. Leave outside the front door tucked behind pillar",
      "full_address": "1900 Vallejo St, Apt 402, San Francisco, 94123",
      "maps_link": "https://www.google.com/maps/place/1900+Vallejo+St%2C+Apt+402%2C+San+Francisco%2C+94123+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave outside the front door tucked behind pillar || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave outside the front door tucked behind pillar || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 402. Leave outside the front door tucked behind pillar",
      "current_instructions": "Apt 402. Leave outside the front door tucked behind pillar",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Neva flaherty",
      "email": "neva_flaherty@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875426",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "# B. door code is #2020. please leave in the foyer. our neighbors get a delivery as well. Thanks!",
      "full_address": "618 Missouri St, # B, San Francisco, 94107",
      "maps_link": "https://www.google.com/maps/place/618+Missouri+St%2C+%23+B%2C+San+Francisco%2C+94107+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) door code is #2020. || (2) You are at the CORRECT house if you see the number 618 on the mailbox or building. || (3) please leave in the foyer. || (4) our neighbors get a delivery as well. || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) door code is #2020. || (2) You are at the CORRECT house if you see the number 618 on the mailbox or building. || (3) please leave in the foyer. || (4) our neighbors get a delivery as well. || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\"># B. door code is #2020. please leave in the foyer. our neighbors get a delivery as well. Thanks!</span>",
      "current_instructions": "# B. door code is #2020. please leave in the foyer. our neighbors get a delivery as well. Thanks!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jennifer Jerde",
      "email": "jj@elixirdesign.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876148",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) 30 can be seen on the steps of stones by the driveway on Upland Ave. // (2) Leave at front door and take old boxes and empties with you at all times",
      "full_address": "30 Upland Ave, Mill Valley, 94941",
      "maps_link": "https://www.google.com/maps/place/30+Upland+Ave%2C+Mill+Valley%2C+94941+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Historic error (Wrong address) [2024-06-30] \u2014 driver Bento Cart Driver \u00b7 route Bento Cart STE 7: \"We received the wrong order for our neighbor Joan Gillette\u2026 so we dropped off her box at her house but we do not see our box. Please help. The timing is terribl\u2026\" Fix: Sent POD taken by the driver. The guest was able to locate their box",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 30 can be seen on the steps of stones by the driveway on Upland Ave. // || (2) You are at the CORRECT house if you see the number 30 on the mailbox or building. || (3) Leave at front door and take old boxes and empties with you at all times || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [
        {
          "issue": "Wrong address",
          "issue_code": "prior_wrong_address",
          "date": "2024-06-30",
          "driver": "Bento Cart Driver",
          "route": "Bento Cart STE 7",
          "courier": "Bento Cart",
          "source": "audit_xlsx:delivery_errors",
          "guest_report": "We received the wrong order for our neighbor Joan Gillette\u2026 so we dropped off her box at her house but we do not see our box. Please help. The timing is terrible.",
          "what_happened": "We received the wrong order for our neighbor Joan Gillette\u2026 so we dropped off her box at her house but we do not see our box. Please help. The timing is terrible.",
          "resolution": "Sent POD taken by the driver. The guest was able to locate their box",
          "instructions_before": "N/A",
          "instructions_after": "(1) 30 can be seen on the steps of stones by the driveway on Upland Ave. // (2) Leave at front door and take old boxes and empties with you at all times.",
          "refund_amount": "0",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/6628909/conversation/39852139194887?view=List"
        }
      ],
      "error_count": 1,
      "driver": "Bento Cart Driver",
      "route": "Bento Cart STE 7",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 logged driver error(s)",
      "is_new_signup": false,
      "historic_drivers": [
        {
          "driver": "Bento Cart Driver",
          "route": "Bento Cart STE 7",
          "courier": "Bento Cart",
          "issue": "Wrong address",
          "date": "2024-06-30",
          "guest_report": "We received the wrong order for our neighbor Joan Gillette\u2026 so we dropped off her box at her house but we do not see our box. Please help. The timing is terrible."
        }
      ],
      "feedback_count": 0,
      "error_incidents": [
        {
          "kind": "sheet_error",
          "date": "2024-06-30",
          "issue": "Wrong address",
          "issue_code": "prior_wrong_address",
          "headline": "Wrong address \u00b7 2024-06-30",
          "guest_report": "We received the wrong order for our neighbor Joan Gillette\u2026 so we dropped off her box at her house but we do not see our box. Please help. The timing is terrible.",
          "what_happened": "We received the wrong order for our neighbor Joan Gillette\u2026 so we dropped off her box at her house but we do not see our box. Please help. The timing is terrible.",
          "resolution": "Sent POD taken by the driver. The guest was able to locate their box",
          "error_by": "Courier",
          "refund_amount": "0",
          "churn": "Retained",
          "driver": "Bento Cart Driver",
          "route": "Bento Cart STE 7",
          "courier": "Bento Cart",
          "delivery_window": "Overnight",
          "instructions_before": "N/A",
          "instructions_after": "(1) 30 can be seen on the steps of stones by the driveway on Upland Ave. // (2) Leave at front door and take old boxes and empties with you at all times.",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/6628909/conversation/39852139194887?view=List",
          "source": "audit_xlsx:delivery_errors"
        }
      ],
      "last_error_summary": "Wrong address \u00b7 2024-06-30: We received the wrong order for our neighbor Joan Gillette\u2026 so we dropped off her box at her house but we do not see our box. Please help. T\u2026",
      "last_error_date": "2024-06-30",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 30 can be seen on the steps of stones by the driveway on Upland Ave. // || (2) You are at the CORRECT house if you see the number 30 on the mailbox or building. || (3) Leave at front door and take old boxes and empties with you at all times || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "historic_sheet_error",
          "title": "Using instructions that fixed this guest before (from error log)",
          "why": "Box went to the wrong address before \u2014 guest quote on file.",
          "how": "Extra confirm-you-are-here step using house number and landmarks.",
          "night_tip": "Double-check the street number in the app matches the building.",
          "source": "audit_xlsx:delivery_errors"
        },
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "prior_wrong_address",
          "title": "Stronger address confirmation after wrong-address delivery",
          "why": "Box went to the wrong address before \u2014 guest quote on file.",
          "how": "Extra confirm-you-are-here step using house number and landmarks.",
          "night_tip": "Double-check the street number in the app matches the building."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_wrong_address",
          "title": "FACT: Wrong address on 2024-06-30",
          "problem": "Logged delivery error \u2014 Wrong address. Driver: Bento Cart Driver. Guest said: \"We received the wrong order for our neighbor Joan Gillette\u2026 so we dropped off her box at her house but we do not see our box. Please help. The timing is terrible.\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sheet_error",
            "date": "2024-06-30",
            "source": "audit_xlsx:delivery_errors",
            "quote": "We received the wrong order for our neighbor Joan Gillette\u2026 so we dropped off her box at her house but we do not see our box. Please help. The timing is terrible.",
            "resolution": "Sent POD taken by the driver. The guest was able to locate their box",
            "thread_url": "",
            "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/6628909/conversation/39852139194887?view=List",
            "instructions_before": "N/A",
            "instructions_after": "(1) 30 can be seen on the steps of stones by the driveway on Upland Ave. // (2) Leave at front door and take old boxes and empties with you at all times.",
            "driver": "Bento Cart Driver",
            "route": "Bento Cart STE 7"
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) 30 can be seen on the steps of stones by the driveway on Upland Ave. // (2) Leave at front door and take old boxes and empties with you at all times</span>",
      "current_instructions": "(1) 30 can be seen on the steps of stones by the driveway on Upland Ave. // (2) Leave at front door and take old boxes and empties with you at all times",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 53,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_identifiers",
        "prior_wrong_address",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Lauren Mugglebee",
      "email": "lauren.mugglebee@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876273",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/270958",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use google maps to locate address. 54 East Altarinda, Drive Moraga // (2) Leave at the front door",
      "full_address": "54 East Altarinda, Drive Moraga, 94556",
      "maps_link": "https://www.google.com/maps/place/54+East+Altarinda%2C+Drive+Moraga%2C+94556+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate address. 54 East Altarinda, Drive Moraga // || (2) You are at the CORRECT house if you see the number 54 on the mailbox or building. || (3) Leave at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate address. 54 East Altarinda, Drive Moraga // || (2) You are at the CORRECT house if you see the number 54 on the mailbox or building. || (3) Leave at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use google maps to locate address. 54 East Altarinda, Drive Moraga // (2) Leave at the front door</span>",
      "current_instructions": "(1) Use google maps to locate address. 54 East Altarinda, Drive Moraga // (2) Leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jenna Duboe",
      "email": "jenna.lubin@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875569",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave outside the front door if gate opened. Otherwise leave in front of the gate",
      "full_address": "230 Edgewood Ave, Mill Valley, 94941",
      "maps_link": "https://www.google.com/maps/place/230+Edgewood+Ave%2C+Mill+Valley%2C+94941+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Leave outside the front door if gate opened. || (2) You are at the CORRECT house if you see the number 230 on the mailbox or building. || (3) Otherwise leave in front of the gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave outside the front door if gate opened. || (2) You are at the CORRECT house if you see the number 230 on the mailbox or building. || (3) Otherwise leave in front of the gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Leave outside the front door if gate opened. Otherwise leave in front of the gate</span>",
      "current_instructions": "Leave outside the front door if gate opened. Otherwise leave in front of the gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jodie Suess",
      "email": "booduhbelly@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877427",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "859 42nd St, Emeryville, 94608",
      "maps_link": "https://www.google.com/maps/place/859+42nd+St%2C+Emeryville%2C+94608+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 859 42nd St, Emeryville, 94608. || (2) You are at the correct location if you see house/building number 859. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 859 42nd St, Emeryville, 94608. || (2) You are at the correct location if you see house/building number 859. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Stephanie Cheng",
      "email": "stephie.y.cheng@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877352",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/272079",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "611 Somerset Ln, Foster City, 94404",
      "maps_link": "https://www.google.com/maps/place/611+Somerset+Ln%2C+Foster+City%2C+94404+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to navigate to 611 Somerset Ln, Foster City, 94404. || (2) You are at the correct location if you see house/building number 611. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to navigate to 611 Somerset Ln, Foster City, 94404. || (2) You are at the correct location if you see house/building number 611. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 41,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Ruby James",
      "email": "rubyhjames@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876541",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 301. Buzz apt 301",
      "full_address": "1580 Beach St, Apt 301, San Francisco, 94123",
      "maps_link": "https://www.google.com/maps/place/1580+Beach+St%2C+Apt+301%2C+San+Francisco%2C+94123+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (2) If gate, call box, or buzzer fails: call guest at 415-377-8338 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (2) If gate, call box, or buzzer fails: call guest at 415-377-8338 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        },
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "Buzz"
          ],
          "span": "Buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "Buzz"
          ],
          "span": "Buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "Buzz"
          ],
          "span": "Buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 301. <mark class=\"redline risk\">Buzz</mark> apt 301",
      "current_instructions": "Apt 301. Buzz apt 301",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 87,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 1
    },
    {
      "name": "Ryan Knapp",
      "email": "rpk5000@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875459",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/278410",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "1500. // // (1) Use google maps to locate the address. // (2) Go up the steps. 1500 is the rightmost one up the steps. Place the box at 1500's front door, away from streetview",
      "full_address": "1500 Masonic Ave, San Francisco, 94117",
      "maps_link": "https://www.google.com/maps/place/1500+Masonic+Ave%2C+San+Francisco%2C+94117+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 1500. // // || (2) You are at the CORRECT house if you see the number 1500 on the mailbox or building. || (3) Use google maps to locate the address. // || (4) Go up the steps. 1500 is the rightmost one up the steps. Place the box at 1500's front door, away from streetview || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 1500. // // || (2) You are at the CORRECT house if you see the number 1500 on the mailbox or building. || (3) Use google maps to locate the address. // || (4) Go up the steps. 1500 is the rightmost one up the steps. Place the box at 1500's front door, away from streetview || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">1500. // // (1) Use google maps to locate the address. // (2) Go up the steps. 1500 is the rightmost one up the steps. Place the box at 1500&#x27;s front door, away from streetview</span>",
      "current_instructions": "1500. // // (1) Use google maps to locate the address. // (2) Go up the steps. 1500 is the rightmost one up the steps. Place the box at 1500's front door, away from streetview",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Michael Samardzich",
      "email": "m.samardzich@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876105",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/278936",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 4. (1) Apt 4. 2122 can be seen below the lamp on the left side of our door. // (2) The lobby to my building is usually locked. Please hide the box behind the pillars on the porch and ensure it's not visible from the street",
      "full_address": "2122 Clinton Ave, Apt 4, Alameda, 94501",
      "maps_link": "https://www.google.com/maps/place/2122+Clinton+Ave%2C+Apt+4%2C+Alameda%2C+94501+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 4. || (2) Apt 4. 2122 can be seen below the lamp on the left side of our door. // || (3) The lobby to my building is usually locked. Please hide the box behind the pillars on the porch and ensure it's not visible from the street || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 4. || (2) Apt 4. 2122 can be seen below the lamp on the left side of our door. // || (3) The lobby to my building is usually locked. Please hide the box behind the pillars on the porch and ensure it's not visible from the street || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 4. (1) Apt 4. 2122 can be seen below the lamp on the left side of our door. // (2) The lobby to my building is usually locked. Please hide the box behind the pillars on the porch and ensure it&#x27;s not visible from the street",
      "current_instructions": "Apt 4. (1) Apt 4. 2122 can be seen below the lamp on the left side of our door. // (2) The lobby to my building is usually locked. Please hide the box behind the pillars on the porch and ensure it's not visible from the street",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Julia Power",
      "email": "juliabennettpower@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875478",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/285139",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 19. (1) DO NOT LEAVE IN THE LOBBY! // (2) You can dial me using the callbox with my unit number, #19. My callbox number is set to bypass Do Not Disturb so it should wake me up. If I don\u2019t answer, you can call my phone directly 415-205-8435. // (3) Leave at my front door",
      "full_address": "1400 McAllister St, Apt 19, San Francisco, 94115",
      "maps_link": "https://www.google.com/maps/place/1400+McAllister+St%2C+Apt+19%2C+San+Francisco%2C+94115+USA/",
      "reviewed": "",
      "notes": "Historic error (Instructions not followed) [2024-07-14] \u2014 driver Bento Cart Driver \u00b7 route Bento Cart FCA 18: \"Hi! For the past two weeks my delivery has been dropped in my lobby and not delivered to my apartment. Prior to that, my box was delivered to my apartment\u2014 that\u2026\" Fix: Acknowledged and Updated Instructions",
      "revised_instructions": "(1) READ ALL STEPS BEFORE YOU START \u2014 guest reported instructions were not followed last delivery. || (2) DO NOT LEAVE IN THE LOBBY! // || (3) You can dial me using the callbox with my unit number, #19. My callbox number is set to bypass Do Not Disturb so it should wake me up. If I don\u2019t answer, you can call my phone directly 415-205-8435. // || (4) Leave at my front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [
        {
          "issue": "Instructions not followed",
          "issue_code": "prior_instructions_not_followed",
          "date": "2024-07-14",
          "driver": "Bento Cart Driver",
          "route": "Bento Cart FCA 18",
          "courier": "Bento Cart",
          "source": "audit_xlsx:delivery_errors",
          "guest_report": "Hi! For the past two weeks my delivery has been dropped in my lobby and not delivered to my apartment. Prior to that, my box was delivered to my apartment\u2014 that\u2019s obviously much preferable to me and kind of what I expect in this case. Can my orders be delivered to my door moving forward please? All the best, Julia Power",
          "what_happened": "Hi! For the past two weeks my delivery has been dropped in my lobby and not delivered to my apartment. Prior to that, my box was delivered to my apartment\u2014 that\u2019s obviously much preferable to me and kind of what I expect in this case. Can my orders be delivered to my door moving forward please? All the best, Julia Power",
          "resolution": "Acknowledged and Updated Instructions",
          "instructions_before": "You can dial me using the callbox with my unit number, #19. My callbox number is set to bypass Do Not Disturb so it should wake me up. If I don\u2019t answer, you can call my phone directly.",
          "instructions_after": "(1) DO NOT LEAVE IN THE LOBBY! // (2) You can dial me using the callbox with my unit number, #19. My callbox number is set to bypass Do Not Disturb so it should wake me up. If I don\u2019t answer, you can call my phone directly 415-205-8435. // (3) Leave at my front door",
          "refund_amount": "",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/4640330/conversation/39852139680413?view=List"
        }
      ],
      "error_count": 1,
      "driver": "Bento Cart Driver",
      "route": "Bento Cart FCA 18",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 logged driver error(s)",
      "is_new_signup": false,
      "historic_drivers": [
        {
          "driver": "Bento Cart Driver",
          "route": "Bento Cart FCA 18",
          "courier": "Bento Cart",
          "issue": "Instructions not followed",
          "date": "2024-07-14",
          "guest_report": "Hi! For the past two weeks my delivery has been dropped in my lobby and not delivered to my apartment. Prior to that, my box was delivered to my apartment\u2014 that\u2019s obviously much preferable to me and k\u2026"
        }
      ],
      "feedback_count": 0,
      "error_incidents": [
        {
          "kind": "sheet_error",
          "date": "2024-07-14",
          "issue": "Instructions not followed",
          "issue_code": "prior_instructions_not_followed",
          "headline": "Instructions not followed \u00b7 2024-07-14",
          "guest_report": "Hi! For the past two weeks my delivery has been dropped in my lobby and not delivered to my apartment. Prior to that, my box was delivered to my apartment\u2014 that\u2019s obviously much preferable to me and kind of what I expect in this case. Can my orders be delivered to my door moving forward please? All the best, Julia Power",
          "what_happened": "Hi! For the past two weeks my delivery has been dropped in my lobby and not delivered to my apartment. Prior to that, my box was delivered to my apartment\u2014 that\u2019s obviously much preferable to me and kind of what I expect in this case. Can my orders be delivered to my door moving forward please? All the best, Julia Power",
          "resolution": "Acknowledged and Updated Instructions",
          "error_by": "Courier",
          "refund_amount": "",
          "churn": "Retained",
          "driver": "Bento Cart Driver",
          "route": "Bento Cart FCA 18",
          "courier": "Bento Cart",
          "delivery_window": "Overnight",
          "instructions_before": "You can dial me using the callbox with my unit number, #19. My callbox number is set to bypass Do Not Disturb so it should wake me up. If I don\u2019t answer, you can call my phone directly.",
          "instructions_after": "(1) DO NOT LEAVE IN THE LOBBY! // (2) You can dial me using the callbox with my unit number, #19. My callbox number is set to bypass Do Not Disturb so it should wake me up. If I don\u2019t answer, you can call my phone directly 415-205-8435. // (3) Leave at my front door",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/4640330/conversation/39852139680413?view=List",
          "source": "audit_xlsx:delivery_errors"
        }
      ],
      "last_error_summary": "Instructions not followed \u00b7 2024-07-14: Hi! For the past two weeks my delivery has been dropped in my lobby and not delivered to my apartment. Prior to that, my box was delivered t\u2026",
      "last_error_date": "2024-07-14",
      "suggested_instructions": "(1) READ ALL STEPS BEFORE YOU START \u2014 guest reported instructions were not followed last delivery. || (2) DO NOT LEAVE IN THE LOBBY! // || (3) You can dial me using the callbox with my unit number, #19. My callbox number is set to bypass Do Not Disturb so it should wake me up. If I don\u2019t answer, you can call my phone directly 415-205-8435. // || (4) Leave at my front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "historic_sheet_error",
          "title": "Using instructions that fixed this guest before (from error log)",
          "why": "Box went to the wrong address before \u2014 guest quote on file.",
          "how": "Extra confirm-you-are-here step using house number and landmarks.",
          "night_tip": "Double-check the street number in the app matches the building.",
          "source": "audit_xlsx:delivery_errors"
        },
        {
          "code": "prior_instructions_not_followed",
          "title": "Emphasized steps guest says were skipped last time",
          "why": "This guest already had a failed delivery when instructions were not followed.",
          "how": "Kept their must-do steps up front and added a read-all-steps-first reminder.",
          "night_tip": "Read all steps before you get out of the car. Guest is watching."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_instructions_not_followed",
          "title": "FACT: Instructions not followed on 2024-07-14",
          "problem": "Logged delivery error \u2014 Instructions not followed. Driver: Bento Cart Driver. Guest said: \"Hi! For the past two weeks my delivery has been dropped in my lobby and not delivered to my apartment. Prior to that, my box was delivered to my apartment\u2014 that\u2019s obviously much preferable to me and kind of what I expect\u2026\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sheet_error",
            "date": "2024-07-14",
            "source": "audit_xlsx:delivery_errors",
            "quote": "Hi! For the past two weeks my delivery has been dropped in my lobby and not delivered to my apartment. Prior to that, my box was delivered to my apartment\u2014 that\u2019s obviously much preferable to me and kind of what I expect\u2026",
            "resolution": "Acknowledged and Updated Instructions",
            "thread_url": "",
            "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/4640330/conversation/39852139680413?view=List",
            "instructions_before": "You can dial me using the callbox with my unit number, #19. My callbox number is set to bypass Do Not Disturb so it should wake me up. If I don\u2019t answer, you can call my phone directly.",
            "instructions_after": "(1) DO NOT LEAVE IN THE LOBBY! // (2) You can dial me using the callbox with my unit number, #19. My callbox number is set to bypass Do Not Disturb so it should wake me up. If I don\u2019t answer, you can \u2026",
            "driver": "Bento Cart Driver",
            "route": "Bento Cart FCA 18"
          }
        }
      ],
      "instruction_redline_html": "Apt 19. (1) DO NOT LEAVE IN THE LOBBY! // (2) You can dial me using the callbox with my unit number, #19. My callbox number is set to bypass Do Not Disturb so it should wake me up. If I don\u2019t answer, you can call my phone directly 415-205-8435. // (3) Leave at my front door",
      "current_instructions": "Apt 19. (1) DO NOT LEAVE IN THE LOBBY! // (2) You can dial me using the callbox with my unit number, #19. My callbox number is set to bypass Do Not Disturb so it should wake me up. If I don\u2019t answer, you can call my phone directly 415-205-8435. // (3) Leave at my front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 47,
      "risk_tier": "P0",
      "risk_factors": [
        "prior_instructions_not_followed",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Keri Keinath",
      "email": "keri.keinath@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877510",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/286638",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 3107. (1) Use Google Maps as a guide. || (2) Go to the concierge, and they will let you up to the elevator. || (3) Look for Unit 3107. || (4) Leave the box at the front door of Unit 3107",
      "full_address": "399 Fremont St, Unit 3107, San Francisco, 94105",
      "maps_link": "https://www.google.com/maps/place/399+Fremont+St%2C+Unit+3107%2C+San+Francisco%2C+94105+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 3107. || (2) Use Google Maps as a guide. || (3) Go to the concierge, and they will let you up to the elevator. || (4) Look for Unit 3107. || (5) Leave the box at the front door of Unit 3107 || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 3107. || (2) Use Google Maps as a guide. || (3) Go to the concierge, and they will let you up to the elevator. || (4) Look for Unit 3107. || (5) Leave the box at the front door of Unit 3107 || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 3107. (1) Use Google Maps as a guide. || (2) Go to the concierge, and they will let you up to the elevator. || (3) Look for Unit 3107. || (4) Leave the box at the front door of Unit 3107",
      "current_instructions": "Unit 3107. (1) Use Google Maps as a guide. || (2) Go to the concierge, and they will let you up to the elevator. || (3) Look for Unit 3107. || (4) Leave the box at the front door of Unit 3107",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Cynthia Clark",
      "email": "cynthiaclrk@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875527",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/287391",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "front porch - on Victoria side (we're on a corner). Please pickup old boxes. Thanks!",
      "full_address": "707 Victoria Ave, San Leandro, 94577",
      "maps_link": "https://www.google.com/maps/place/707+Victoria+Ave%2C+San+Leandro%2C+94577+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) front porch - on Victoria side (we're on a corner). || (2) You are at the CORRECT house if you see the number 707 on the mailbox or building. || (3) Please pickup old boxes. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) front porch - on Victoria side (we're on a corner). || (2) You are at the CORRECT house if you see the number 707 on the mailbox or building. || (3) Please pickup old boxes. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">front porch - on Victoria side (we&#x27;re on a corner). Please pickup old boxes. Thanks!</span>",
      "current_instructions": "front porch - on Victoria side (we're on a corner). Please pickup old boxes. Thanks!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Anna Henderson",
      "email": "amh2012@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877411",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/288823",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House number is located on the upper left corner of the garage door. || (3) Leave the box on the porch by front door",
      "full_address": "301 Laverne Ave, Mill Valley, 94941",
      "maps_link": "https://www.google.com/maps/place/301+Laverne+Ave%2C+Mill+Valley%2C+94941+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) House number is located on the upper left corner of the garage door. || (3) Leave the box on the porch by front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) House number is located on the upper left corner of the garage door. || (3) Leave the box on the porch by front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) House number is located on the upper left corner of the garage door. || (3) Leave the box on the porch by front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House number is located on the upper left corner of the garage door. || (3) Leave the box on the porch by front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Sheri Levitre",
      "email": "s_levitre@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877428",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/289221",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Spc 56. Use-#8664 or #0530 for the gate code after entry, go straight and stay to the right . Towards the ocean. Around the corner from the gazebo. SPC #56 leave on front porch up the cement stairs near the front door",
      "full_address": "2395 Delaware Ave, Spc 56, Santa Cruz, 95060",
      "maps_link": "https://www.google.com/maps/place/2395+Delaware+Ave%2C+Spc+56%2C+Santa+Cruz%2C+95060+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use-#8664 or #0530 for the gate code after entry, go straight and stay to the right . || (2) You are at the CORRECT house if you see the number 2395 on the mailbox or building. || (3) Towards the ocean. || (4) Around the corner from the gazebo. || (5) SPC #56 leave on front porch up the cement stairs near the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use-#8664 or #0530 for the gate code after entry, go straight and stay to the right . || (2) You are at the CORRECT house if you see the number 2395 on the mailbox or building. || (3) Towards the ocean. || (4) Around the corner from the gazebo. || (5) SPC #56 leave on front porch up the cement stairs near the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Spc 56. Use-#8664 or #0530 for the gate code after entry, go straight and stay to the right . Towards the ocean. Around the corner from the gazebo. SPC #56 leave on front porch up the cement stairs near the front door</span>",
      "current_instructions": "Spc 56. Use-#8664 or #0530 for the gate code after entry, go straight and stay to the right . Towards the ocean. Around the corner from the gazebo. SPC #56 leave on front porch up the cement stairs near the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Joy Su",
      "email": "joyrsu@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876352",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/291720",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Single family home; can leave at front door. Green house with a couple steps before front door. When it\u2019s dark it can sometimes be difficult to read the numbers",
      "full_address": "322 24th Ave, San Mateo, 94403",
      "maps_link": "https://www.google.com/maps/place/322+24th+Ave%2C+San+Mateo%2C+94403+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Single family home; can leave at front door. || (2) Green house with a couple steps before front door. || (3) When it\u2019s dark it can sometimes be difficult to read the numbers || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Single family home; can leave at front door. || (2) Green house with a couple steps before front door. || (3) When it\u2019s dark it can sometimes be difficult to read the numbers || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Single family home; can leave at front door. Green house with a couple steps before front door. When it\u2019s dark it can sometimes be difficult to read the numbers",
      "current_instructions": "Single family home; can leave at front door. Green house with a couple steps before front door. When it\u2019s dark it can sometimes be difficult to read the numbers",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Marley Garrabrant",
      "email": "kaitlynmarley01@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876444",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/292821",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave in the driveway by the cars. Thank you!",
      "full_address": "6445 Heather Ridge Way, Oakland, 94611",
      "maps_link": "https://www.google.com/maps/place/6445+Heather+Ridge+Way%2C+Oakland%2C+94611+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please leave in the driveway by the cars. || (2) You are at the CORRECT house if you see the number 6445 on the mailbox or building. || (3) Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave in the driveway by the cars. || (2) You are at the CORRECT house if you see the number 6445 on the mailbox or building. || (3) Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please leave in the driveway by the cars. Thank you!</span>",
      "current_instructions": "Please leave in the driveway by the cars. Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Eshanthi Ranasinghe",
      "email": "eshanthi.ranasinghe@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875351",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/298984",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Climb up stairs and leave at front door away from street view",
      "full_address": "4109 23rd St, San Francisco, 94114",
      "maps_link": "https://www.google.com/maps/place/4109+23rd+St%2C+San+Francisco%2C+94114+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Climb up stairs and leave at front door away from street view || (2) You are at the CORRECT house if you see the number 4109 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Climb up stairs and leave at front door away from street view || (2) You are at the CORRECT house if you see the number 4109 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Climb up stairs and leave at front door away from street view</span>",
      "current_instructions": "Climb up stairs and leave at front door away from street view",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Kasia Gora",
      "email": "kggora@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876327",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/301961",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt C. Last unit down the driveway. Leave behind gate",
      "full_address": "1911 9th St, Apt C, Berkeley, 94710",
      "maps_link": "https://www.google.com/maps/place/1911+9th+St%2C+Apt+C%2C+Berkeley%2C+94710+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Last unit down the driveway. || (2) Leave behind gate || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Last unit down the driveway. || (2) Leave behind gate || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt C. Last unit down the driveway. Leave behind gate",
      "current_instructions": "Apt C. Last unit down the driveway. Leave behind gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Laurie McGrath",
      "email": "lauriemcgshop@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875901",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/304093",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to locate the address // (2) please hide the box behind the ivy planter to the right side of the porch (Photo: http://tinyurl.com/bp7fsbfs). Make sure to hide from street view as much as possible",
      "full_address": "200 Bella Vista Ave, Los Gatos, 95030",
      "maps_link": "https://www.google.com/maps/place/200+Bella+Vista+Ave%2C+Los+Gatos%2C+95030+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google maps to locate the address // || (2) You are at the CORRECT house if you see the number 200 on the mailbox or building. || (3) please hide the box behind the ivy planter to the right side of the porch (Photo: http://tinyurl.com/bp7fsbfs). Make sure to hide from street view as much as possible || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google maps to locate the address // || (2) You are at the CORRECT house if you see the number 200 on the mailbox or building. || (3) please hide the box behind the ivy planter to the right side of the porch (Photo: http://tinyurl.com/bp7fsbfs). Make sure to hide from street view as much as possible || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google maps to locate the address // (2) please hide the box behind the ivy planter to the right side of the porch (Photo: http://tinyurl.com/bp7fsbfs). Make sure to hide from street view as much as possible</span>",
      "current_instructions": "(1) Use Google maps to locate the address // (2) please hide the box behind the ivy planter to the right side of the porch (Photo: http://tinyurl.com/bp7fsbfs). Make sure to hide from street view as much as possible",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Nelly Daniel",
      "email": "nellydan@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876302",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/304575",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Use Google maps to locate the address.//We're at 147 Oak Ct.//House number is by the door and well lit.//Leave the box at front door",
      "full_address": "147 Oak Ct, Menlo Park, 94025",
      "maps_link": "https://www.google.com/maps/place/147+Oak+Ct%2C+Menlo+Park%2C+94025+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google maps to locate the address. || (2) We're at 147 Oak Ct. || (3) House number is by the door and well lit. || (4) Leave the box at front door",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google maps to locate the address. || (2) We're at 147 Oak Ct. || (3) House number is by the door and well lit. || (4) Leave the box at front door",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Use Google maps to locate the address.//We&#x27;re at 147 Oak Ct.//House number is by the door and well lit.//Leave the box at front door",
      "current_instructions": "Use Google maps to locate the address.//We're at 147 Oak Ct.//House number is by the door and well lit.//Leave the box at front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 14,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "vip"
      ],
      "priority": 4
    },
    {
      "name": "Ashley Williams",
      "email": "awilliams@svb.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875905",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/307534",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "leave at front door",
      "full_address": "120 Elm Ave, Burlingame, 94010",
      "maps_link": "https://www.google.com/maps/place/120+Elm+Ave%2C+Burlingame%2C+94010+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "leave at front door",
      "current_instructions": "leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Keely Fairfax",
      "email": "krintuitive@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875852",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/311259",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The house number 1326 can be found to the right of the brown garage door || (3) Leave a the front door",
      "full_address": "1326 De Loach Ct, San Jose, 95125",
      "maps_link": "https://www.google.com/maps/place/1326+De+Loach+Ct%2C+San+Jose%2C+95125+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number 1326 can be found to the right of the brown garage door || (3) Leave a the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number 1326 can be found to the right of the brown garage door || (3) Leave a the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address || (2) The house number 1326 can be found to the right of the brown garage door || (3) Leave a the front door",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The house number 1326 can be found to the right of the brown garage door || (3) Leave a the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Jasmine Khangura",
      "email": "jkhangura711@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876056",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave the box at the front door ||",
      "full_address": "5 Viola St, South San Francisco, 94080",
      "maps_link": "https://www.google.com/maps/place/5+Viola+St%2C+South+San+Francisco%2C+94080+USA/",
      "reviewed": "",
      "notes": "Last error [2026-06-04] [#delivery-status] \u2014 driver ...: Delivery complaint \u2014 \"DRIVER ISSUE REPORT: *Reported by:* Jill _Feedback from Jasmine Khangura_ -- *Signed up on:* *AOV:* | *LTV:* ==================== *Delivery Date:* 06/01/2026 *Routing no.:* *Delivery Window:* Overnigh\u2026\"",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "date": "2026-06-04",
          "source": "#delivery-status:2026-06-04",
          "channel": "#delivery-status",
          "failure_reason": "",
          "failure_notes": "",
          "thread_context": "",
          "guest_report": "DRIVER ISSUE REPORT: *Reported by:* Jill _Feedback from Jasmine Khangura_ -- *Signed up on:* *AOV:* | *LTV:* ==================== *Delivery Date:* 06/01/2026 *Routing no.:* *Delivery Window:* Overnight ==================== *Driver:* > ...",
          "driver": "...",
          "excerpt": "DRIVER ISSUE REPORT: *Reported by:* Jill _Feedback from Jasmine Khangura_ -- *Signed up on:* *AOV:* | *LTV:* ==================== *Delivery Date:* 06/01/2026 *Routing no.:* *Delivery Window:* Overnight ==================== *Driver:* > ...",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1780614131709539",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-06-04",
          "issue_code": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "guest_report": "DRIVER ISSUE REPORT: *Reported by:* Jill _Feedback from Jasmine Khangura_ -- *Signed up on:* *AOV:* | *LTV:* ==================== *Delivery Date:* 06/01/2026 *Routing no.:* *Delivery Window:* Overnight ==================== *Driver:* > ...",
          "what_happened": "DRIVER ISSUE REPORT: *Reported by:* Jill _Feedback from Jasmine Khangura_ -- *Signed up on:* *AOV:* | *LTV:* ==================== *Delivery Date:* 06/01/2026 *Routing no.:* *Delivery Window:* Overnight ==================== *Driver:* > ...",
          "failure_reason": "",
          "failure_notes": "",
          "driver": "...",
          "resolution": "",
          "source": "#delivery-status:2026-06-04",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1780614131709539",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Delivery complaint: DRIVER ISSUE REPORT: *Reported by:* Jill _Feedback from Jasmine Khangura_ -- *Signed up on:* *AOV:* | *LTV:* ==================== *Delivery \u2026",
      "last_error_date": "2026-06-04",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_delivery_complaint",
          "title": "FACT: Delivery complaint [2026-06-04]",
          "problem": "WC reported this on #delivery-status. \"DRIVER ISSUE REPORT: *Reported by:* Jill _Feedback from Jasmine Khangura_ -- *Signed up on:* *AOV:* | *LTV:* ==================== *Delivery Date:* 06/01/2026 *Routing no.:* *Delivery Window:* Overnight ==================\u2026\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-06-04",
            "source": "#delivery-status:2026-06-04",
            "channel": "#delivery-status",
            "quote": "DRIVER ISSUE REPORT: *Reported by:* Jill _Feedback from Jasmine Khangura_ -- *Signed up on:* *AOV:* | *LTV:* ==================== *Delivery Date:* 06/01/2026 *Routing no.:* *Delivery Window:* Overnight ==================\u2026",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1780614131709539",
            "ticket_link": "",
            "driver": "..."
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave the box at the front door ||",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave the box at the front door ||",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 35,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_delivery_complaint",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Lara Chu",
      "email": "lara.oliver@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875750",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/311636",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use google maps to locate address. \"51\" can be seen beside our front door. // (2) Enter the gate and leave box at our front door",
      "full_address": "51 King Ave, Piedmont, 94611",
      "maps_link": "https://www.google.com/maps/place/51+King+Ave%2C+Piedmont%2C+94611+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate address. \"51\" can be seen beside our front door. // || (2) You are at the CORRECT house if you see the number 51 on the mailbox or building. || (3) Enter the gate and leave box at our front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate address. \"51\" can be seen beside our front door. // || (2) You are at the CORRECT house if you see the number 51 on the mailbox or building. || (3) Enter the gate and leave box at our front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use google maps to locate address. &quot;51&quot; can be seen beside our front door. // (2) Enter the gate and leave box at our front door</span>",
      "current_instructions": "(1) Use google maps to locate address. \"51\" can be seen beside our front door. // (2) Enter the gate and leave box at our front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Constance Smith",
      "email": "constancelsmith@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875311",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/313432",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) Use gate code 5817 to enter. || (3) Once inside, go all the way to the top of the stairs (upper unit). || (4) Leave the box at the front door of the upper unit. See photo: https://prnt.sc/srNAlJVwc7rY",
      "full_address": "862 Wisconsin St, San Francisco, 94107",
      "maps_link": "https://www.google.com/maps/place/862+Wisconsin+St%2C+San+Francisco%2C+94107+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 862 on the mailbox or building. || (3) Use gate code 5817 to enter. || (4) Once inside, go all the way to the top of the stairs (upper unit). || (5) Leave the box at the front door of the upper unit. See photo: https://prnt.sc/srNAlJVwc7rY || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 862 on the mailbox or building. || (3) Use gate code 5817 to enter. || (4) Once inside, go all the way to the top of the stairs (upper unit). || (5) Leave the box at the front door of the upper unit. See photo: https://prnt.sc/srNAlJVwc7rY || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as a guide. || (2) Use gate code 5817 to enter. || (3) Once inside, go all the way to the top of the stairs (upper unit). || (4) Leave the box at the front door of the upper unit. See photo: https://prnt.sc/srNAlJVwc7rY</span>",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) Use gate code 5817 to enter. || (3) Once inside, go all the way to the top of the stairs (upper unit). || (4) Leave the box at the front door of the upper unit. See photo: https://prnt.sc/srNAlJVwc7rY",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Thomas John",
      "email": "thomasjohn115@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875970",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/313508",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Apt 363. 1) Use Google maps to locate the address. //2) Deliver to the concierge/front desk in the MASON WEST building ONLY. If the concierge is not available, please call me at 917-251-3849. //3) Make sure that the box is dropped off at the concierge/front desk in the MASON WEST building ONLY, NOT at the apartment door. //(4) LAST OPTION: For when the driver has not accessed the building, leave the box to the left side of the building door, behind the bushes so it's not in plain sight. Location photo of the last drop-off option: https://tinyurl.com/bd8j485n //(5) If the driver is unable to make the delivery to the preferred initial requested drop-off point, they are required to get in touch with Methodology. Following this, Methodology will contact the guest (email + SMS) to relay information and provide them with a photo of the delivery",
      "full_address": "210 Arkansas St, Apt 363, San Francisco, 94107",
      "maps_link": "https://www.google.com/maps/place/210+Arkansas+St%2C+Apt+363%2C+San+Francisco%2C+94107+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 363. 1) Use Google maps to locate the address. //2) Deliver to the concierge/front desk in the MASON WEST building ONLY. If the concierge is not available, please call me at 917-251-3849. //3) Make sure that the box is dropped off at the concierge/front desk in the MASON WEST building ONLY, NOT at the apartment door. // || (2) LAST OPTION: For when the driver has not accessed the building, leave the box to the left side of the building door, behind the bushes so it's not in plain sight. Location photo of the last drop-off option: https://tinyurl.com/bd8j485n // || (3) If the driver is unable to make the delivery to the preferred initial requested drop-off point, they are required to get in touch with Methodology. Following this, Methodology will contact the guest (email + SMS) to relay information and provide them with a photo of the delivery",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 363. 1) Use Google maps to locate the address. //2) Deliver to the concierge/front desk in the MASON WEST building ONLY. If the concierge is not available, please call me at 917-251-3849. //3) Make sure that the box is dropped off at the concierge/front desk in the MASON WEST building ONLY, NOT at the apartment door. // || (2) LAST OPTION: For when the driver has not accessed the building, leave the box to the left side of the building door, behind the bushes so it's not in plain sight. Location photo of the last drop-off option: https://tinyurl.com/bd8j485n // || (3) If the driver is unable to make the delivery to the preferred initial requested drop-off point, they are required to get in touch with Methodology. Following this, Methodology will contact the guest (email + SMS) to relay information and provide them with a photo of the delivery",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 363. 1) Use Google maps to locate the address. //2) Deliver to the concierge/front desk in the MASON WEST building ONLY. If the concierge is not available, please call me at 917-251-3849. //3) Make sure that the box is dropped off at the concierge/front desk in the MASON WEST building ONLY, NOT at the apartment door. //(4) LAST OPTION: For when the driver has not accessed the building, leave the box to the left side of the building door, behind the bushes so it&#x27;s not in plain sight. Location photo of the last drop-off option: https://tinyurl.com/bd8j485n //(5) If the driver is unable to make the delivery to the preferred initial requested drop-off point, they are required to get in touch with Methodology. Following this, Methodology will contact the guest (email + SMS) to relay information and provide them with a photo of the delivery",
      "current_instructions": "Apt 363. 1) Use Google maps to locate the address. //2) Deliver to the concierge/front desk in the MASON WEST building ONLY. If the concierge is not available, please call me at 917-251-3849. //3) Make sure that the box is dropped off at the concierge/front desk in the MASON WEST building ONLY, NOT at the apartment door. //(4) LAST OPTION: For when the driver has not accessed the building, leave the box to the left side of the building door, behind the bushes so it's not in plain sight. Location photo of the last drop-off option: https://tinyurl.com/bd8j485n //(5) If the driver is unable to make the delivery to the preferred initial requested drop-off point, they are required to get in touch with Methodology. Following this, Methodology will contact the guest (email + SMS) to relay information and provide them with a photo of the delivery",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Danielle Polachini",
      "email": "danipolachini@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876500",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/317807",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House no. \u201c119\u201d can be found on frontwall to the right of the main door. || (3) Leave box by the porch",
      "full_address": "119 Howard St, Petaluma, 94952",
      "maps_link": "https://www.google.com/maps/place/119+Howard+St%2C+Petaluma%2C+94952+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 119 on the mailbox or building. || (3) House no. \u201c119\u201d can be found on frontwall to the right of the main door. || (4) Leave box by the porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 119 on the mailbox or building. || (3) House no. \u201c119\u201d can be found on frontwall to the right of the main door. || (4) Leave box by the porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps for guidance. || (2) House no. \u201c119\u201d can be found on frontwall to the right of the main door. || (3) Leave box by the porch</span>",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House no. \u201c119\u201d can be found on frontwall to the right of the main door. || (3) Leave box by the porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Rose Josue",
      "email": "rosiejosue@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876222",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. See photo: https://prnt.sc/wYs2oIWMm2Gx || (2) Park anywhere there are no numbers on the ground. || (3) Go to the building directly left of the tan/yellow building where unit 1011 is. || (4) Look for Unit 1011. Note: The unit is up 3 flights of stairs. || (5) Leave the box at the front door of Unit 1011",
      "full_address": "1011 Salt Ct, Redwood City, 94065",
      "maps_link": "https://www.google.com/maps/place/1011+Salt+Ct%2C+Redwood+City%2C+94065+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as a guide. See photo: https://prnt.sc/wYs2oIWMm2Gx || (2) You are at the CORRECT house if you see the number 1011 on the mailbox or building. || (3) Park anywhere there are no numbers on the ground. || (4) Go to the building directly left of the tan/yellow building where unit 1011 is. || (5) Look for Unit 1011. Note: The unit is up 3 flights of stairs. || (6) Leave the box at the front door of Unit 1011 || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. See photo: https://prnt.sc/wYs2oIWMm2Gx || (2) You are at the CORRECT house if you see the number 1011 on the mailbox or building. || (3) Park anywhere there are no numbers on the ground. || (4) Go to the building directly left of the tan/yellow building where unit 1011 is. || (5) Look for Unit 1011. Note: The unit is up 3 flights of stairs. || (6) Leave the box at the front door of Unit 1011 || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as a guide. See photo: https://prnt.sc/wYs2oIWMm2Gx || (2) Park anywhere there are no numbers on the ground. || (3) Go to the building directly left of the tan/yellow building where unit 1011 is. || (4) Look for Unit 1011. Note: The unit is up 3 flights of stairs. || (5) Leave the box at the front door of Unit 1011</span>",
      "current_instructions": "(1) Use Google Maps as a guide. See photo: https://prnt.sc/wYs2oIWMm2Gx || (2) Park anywhere there are no numbers on the ground. || (3) Go to the building directly left of the tan/yellow building where unit 1011 is. || (4) Look for Unit 1011. Note: The unit is up 3 flights of stairs. || (5) Leave the box at the front door of Unit 1011",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Elizabeth Jones",
      "email": "ehwright100@outlook.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876379",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/325466",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "House number 147 is marked on the curb. Please leave the box on the front porch",
      "full_address": "147 Hedge Rd, Menlo Park, 94025",
      "maps_link": "https://www.google.com/maps/place/147+Hedge+Rd%2C+Menlo+Park%2C+94025+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) House number 147 is marked on the curb. || (2) Please leave the box on the front porch || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) House number 147 is marked on the curb. || (2) Please leave the box on the front porch || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "House number 147 is marked on the curb. Please leave the box on the front porch",
      "current_instructions": "House number 147 is marked on the curb. Please leave the box on the front porch",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Jennifer Watson",
      "email": "jenk.watson@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875639",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/326030",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Apt 7. (1) Apt 7, 2068 3rd Street. \"2068\" can be found by the entrance facing the street. // (2) Buzz Apt 7 or 07. OK to buzz during overnight deliveries! // (3) Leave the box in the mailroom. // // || || || || Last Option ONLY IF the guest cannot buzz you in, cross the street towards 2051 then hide the box behind the planters or pillars away from street view. Location photo of the last drop-off option: https://tinyurl.com/ycyf76t2",
      "full_address": "2068 3rd St, Apt 7, San Francisco, 94107",
      "maps_link": "https://www.google.com/maps/place/2068+3rd+St%2C+Apt+7%2C+San+Francisco%2C+94107+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 7. || (2) Apt 7, 2068 3rd Street. \"2068\" can be found by the entrance facing the street. // || (3) Buzz Apt 7 or 07. OK to buzz during overnight deliveries! // || (4) Leave the box in the mailroom. // // || || || || Last Option ONLY IF the guest cannot buzz you in, cross the street towards 2051 then hide the box behind the planters or pillars away from street view. Location photo of the last drop-off option: https://tinyurl.com/ycyf76t2",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 7. || (2) Apt 7, 2068 3rd Street. \"2068\" can be found by the entrance facing the street. // || (3) Buzz Apt 7 or 07. OK to buzz during overnight deliveries! // || (4) Leave the box in the mailroom. // // || || || || Last Option ONLY IF the guest cannot buzz you in, cross the street towards 2051 then hide the box behind the planters or pillars away from street view. Location photo of the last drop-off option: https://tinyurl.com/ycyf76t2",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 7. (1) Apt 7, 2068 3rd Street. &quot;2068&quot; can be found by the entrance facing the street. // (2) Buzz Apt 7 or 07. OK to buzz during overnight deliveries! // (3) Leave the box in the mailroom. // // || || || || Last Option ONLY IF the guest cannot buzz you in, cross the street towards 2051 then hide the box behind the planters or pillars away from street view. Location photo of the last drop-off option: https://tinyurl.com/ycyf76t2",
      "current_instructions": "Apt 7. (1) Apt 7, 2068 3rd Street. \"2068\" can be found by the entrance facing the street. // (2) Buzz Apt 7 or 07. OK to buzz during overnight deliveries! // (3) Leave the box in the mailroom. // // || || || || Last Option ONLY IF the guest cannot buzz you in, cross the street towards 2051 then hide the box behind the planters or pillars away from street view. Location photo of the last drop-off option: https://tinyurl.com/ycyf76t2",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Rebecca Norris",
      "email": "50rebecca.norris@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875640",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/326905",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door",
      "full_address": "136 Sheridan Rd, Oakland, 94618",
      "maps_link": "https://www.google.com/maps/place/136+Sheridan+Rd%2C+Oakland%2C+94618+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Leave at front door",
      "current_instructions": "Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Samuel Watters",
      "email": "sam.w.watters@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875170",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/327193",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) 2515 can be seen on the left side of the garage || (2) Leave the box at the front door",
      "full_address": "2515 Brewster Ave, Redwood City, 94062",
      "maps_link": "https://www.google.com/maps/place/2515+Brewster+Ave%2C+Redwood+City%2C+94062+USA/",
      "reviewed": "",
      "notes": "Last error [2026-05-18] [#delivery-status]: Failed delivery \u2014 \"canceled not on my route\"",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 2515 can be seen on the left side of the garage || (2) Leave the box at the front door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-05-18",
          "source": "#delivery-status:2026-05-18",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "canceled not on my route",
          "thread_context": "",
          "guest_report": "canceled not on my route",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Samuel Watters *Failure Reason:* OTHER *Failure Notes:* canceled not on my route _If this is not a cancelation, list action items for this issue in the thread. _ | Jillian Clara Villanueva: Canceled order",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779084093350669",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-05-18",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 canceled not on my route",
          "guest_report": "canceled not on my route",
          "what_happened": "canceled not on my route",
          "failure_reason": "OTHER",
          "failure_notes": "canceled not on my route",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-05-18",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779084093350669",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 canceled not on my route",
      "last_error_date": "2026-05-18",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 2515 can be seen on the left side of the garage || (2) Leave the box at the front door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-05-18]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"canceled not on my route\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-18",
            "source": "#delivery-status:2026-05-18",
            "channel": "#delivery-status",
            "quote": "canceled not on my route",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779084093350669",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "(1) 2515 can be seen on the left side of the garage || (2) Leave the box at the front door",
      "current_instructions": "(1) 2515 can be seen on the left side of the garage || (2) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 47,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_failed_delivery",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Glenda Mowery",
      "email": "glendamowery@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875554",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "PETALUMA (1) Use Google Maps for guidance. || (2) House number \u201c413\u201d is above front door. || (3) Leave box by the porch",
      "full_address": "413 Oak St, Petaluma, 94952",
      "maps_link": "https://www.google.com/maps/place/413+Oak+St%2C+Petaluma%2C+94952+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) PETALUMA || (2) Use Google Maps for guidance. || (3) House number \u201c413\u201d is above front door. || (4) Leave box by the porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) PETALUMA || (2) Use Google Maps for guidance. || (3) House number \u201c413\u201d is above front door. || (4) Leave box by the porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "PETALUMA (1) Use Google Maps for guidance. || (2) House number \u201c413\u201d is above front door. || (3) Leave box by the porch",
      "current_instructions": "PETALUMA (1) Use Google Maps for guidance. || (2) House number \u201c413\u201d is above front door. || (3) Leave box by the porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "LI MA",
      "email": "maliqm@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875539",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Updated night instructions: Leave at the front door",
      "full_address": "2229 Cameron Cir, Pleasanton, 94588",
      "maps_link": "https://www.google.com/maps/place/2229+Cameron+Cir%2C+Pleasanton%2C+94588+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Updated night instructions: Leave at the front door || (2) You are at the CORRECT house if you see the number 2229 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Updated night instructions: Leave at the front door || (2) You are at the CORRECT house if you see the number 2229 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Updated night instructions: Leave at the front door</span>",
      "current_instructions": "Updated night instructions: Leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Barry Hack",
      "email": "hacksfoodsafety@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875579",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/330096",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Enter the first driveway on the right as you enter Hampton Road // (2) Leave box at our front door with brick flooring [Photo Reference: https://tinyurl.com/yntoo24n] // (3) Take old boxes and empties with you at all times",
      "full_address": "3004 Hampton Rd, Martinez, 94553",
      "maps_link": "https://www.google.com/maps/place/3004+Hampton+Rd%2C+Martinez%2C+94553+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Enter the first driveway on the right as you enter Hampton Road // || (2) Leave box at our front door with brick flooring [Photo Reference: https://tinyurl.com/yntoo24n] // || (3) Take old boxes and empties with you at all times || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Enter the first driveway on the right as you enter Hampton Road // || (2) Leave box at our front door with brick flooring [Photo Reference: https://tinyurl.com/yntoo24n] // || (3) Take old boxes and empties with you at all times || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Enter the first driveway on the right as you enter Hampton Road // (2) Leave box at our front door with brick flooring [Photo Reference: https://tinyurl.com/yntoo24n] // (3) Take old boxes and empties with you at all times",
      "current_instructions": "(1) Enter the first driveway on the right as you enter Hampton Road // (2) Leave box at our front door with brick flooring [Photo Reference: https://tinyurl.com/yntoo24n] // (3) Take old boxes and empties with you at all times",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Steven Lessard",
      "email": "steven.lessard@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875903",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/330932",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 22. Use Google Maps to locate the address. Updated night instructions: 1. You're in the correct location if you see THE LUCERNE building. // 2. Please call when you arrive. 805.279.5525",
      "full_address": "766 Sutter St, Apt 22, San Francisco, 94109",
      "maps_link": "https://www.google.com/maps/place/766+Sutter+St%2C+Apt+22%2C+San+Francisco%2C+94109+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 22. Use Google Maps to locate the address. Updated night instructions: 1. You're in the correct location if you see THE LUCERNE building. || (2) 2. Please call when you arrive. 805.279.5525 || (3) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 805-279-5525): leave box in a safe visible spot at 766 Sutter St, Apt 22, San Francisco, 94109. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 22. Use Google Maps to locate the address. Updated night instructions: 1. You're in the correct location if you see THE LUCERNE building. || (2) 2. Please call when you arrive. 805.279.5525 || (3) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 805-279-5525): leave box in a safe visible spot at 766 Sutter St, Apt 22, San Francisco, 94109. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 22. Use Google Maps to locate the address. Updated night instructions: 1. You&#x27;re in the correct location if you see THE LUCERNE building. // 2. Please call when you arrive. 805.279.5525",
      "current_instructions": "Apt 22. Use Google Maps to locate the address. Updated night instructions: 1. You're in the correct location if you see THE LUCERNE building. // 2. Please call when you arrive. 805.279.5525",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 25,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Riley Benton",
      "email": "riley29mckay@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876042",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) Tell the front gate that you have a delivery for Benton's, and they should allow you inside. || (3) Leave the box on the porch. IMPT: DO NOT RING the doorbell",
      "full_address": "2329 Wayfarer Dr, Discovery Bay, 94505",
      "maps_link": "https://www.google.com/maps/place/2329+Wayfarer+Dr%2C+Discovery+Bay%2C+94505+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Conflicting ring / do-not-ring in same instructions",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 2329 on the mailbox or building. || (3) Tell the front gate that you have a delivery for Benton's, and they should allow you inside. || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 760-703-8044): leave box in a safe visible spot at 2329 Wayfarer Dr, Discovery Bay, 94505. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-05-25",
          "source": "#delivery-status:2026-05-25",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "thread_context": "This was me \u2014 I duplicated the task, as the driver had already started the route before requesting the reversal.",
          "guest_report": "This was me \u2014 I duplicated the task, as the driver had already started the route before requesting the reversal.",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Riley Benton *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Blessie Aifel Tero: This was me \u2014 I duplicated the task, as the driver had already started the route before requesting the rever\u2026",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779672764138689",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-05-25",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 OTHER",
          "guest_report": "This was me \u2014 I duplicated the task, as the driver had already started the route before requesting the reversal.",
          "what_happened": "FAILED DELIVERY: *Affected Guest:* Riley Benton *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Blessie Aifel Tero: This was me \u2014 I duplicated the task, as the driver had already started the route before requesting the reversal.",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-05-25",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779672764138689",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 OTHER: This was me \u2014 I duplicated the task, as the driver had already started the route before requesting the reversal.",
      "last_error_date": "2026-05-25",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 2329 on the mailbox or building. || (3) Tell the front gate that you have a delivery for Benton's, and they should allow you inside. || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 760-703-8044): leave box in a safe visible spot at 2329 Wayfarer Dr, Discovery Bay, 94505. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "conflict_ring",
          "title": "Removed conflicting ring / do-not-ring instructions",
          "why": "Instructions said both ring AND do not ring \u2014 drivers did the wrong one.",
          "how": "One clear rule now. Backup step if nobody answers.",
          "night_tip": "Follow the DO NOT RING line. Don't improvise."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-05-25]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"This was me \u2014 I duplicated the task, as the driver had already started the route before requesting the reversal.\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-25",
            "source": "#delivery-status:2026-05-25",
            "channel": "#delivery-status",
            "quote": "This was me \u2014 I duplicated the task, as the driver had already started the route before requesting the reversal.",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779672764138689",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 ",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "RING",
            "doorbell"
          ],
          "span": "RING",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 4,
          "severity": "risk",
          "code": "conflict_ring",
          "title": "RISK: Conflicting ring / do-not-ring in same instructions",
          "problem": "Conflicting ring / do-not-ring in same instructions",
          "spans": [
            "RING",
            "doorbell",
            "DO NOT RING"
          ],
          "span": "RING",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Conflicting ring / do-not-ring in same instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps as a guide. || (2) Tell the front gate that you have a delivery for Benton&#x27;s, and they should allow you inside. || (3) Leave the box on the porch. IMPT: <mark class=\"redline risk\">DO NOT RING</mark> the <mark class=\"redline risk\">doorbell</mark>",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) Tell the front gate that you have a delivery for Benton's, and they should allow you inside. || (3) Leave the box on the porch. IMPT: DO NOT RING the doorbell",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_identifiers",
        "conflict_ring",
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Nicole Modic",
      "email": "nicole@kalejunkie.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876485",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door",
      "full_address": "33 Balclutha Dr, Corte Madera, 94925",
      "maps_link": "https://www.google.com/maps/place/33+Balclutha+Dr%2C+Corte+Madera%2C+94925+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave at front door",
      "current_instructions": "Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Saman Asheer",
      "email": "sasheer@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876304",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/334947",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1). Google Maps will lead you to the correct address // (2). If the gate is unlocked, place the box inside the gate // (3). If the gate is locked, place the box to the side of the gate tucked in with the plants and tree to avoid getting stolen",
      "full_address": "65 Levant St, San Francisco, 94114",
      "maps_link": "https://www.google.com/maps/place/65+Levant+St%2C+San+Francisco%2C+94114+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) . Google Maps will lead you to the correct address // || (2) . If the gate is unlocked, place the box inside the gate // || (3) . If the gate is locked, place the box to the side of the gate tucked in with the plants and tree to avoid getting stolen || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) . Google Maps will lead you to the correct address // || (2) . If the gate is unlocked, place the box inside the gate // || (3) . If the gate is locked, place the box to the side of the gate tucked in with the plants and tree to avoid getting stolen || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1). Google Maps will lead you to the correct address // (2). If the gate is unlocked, place the box inside the gate // (3). If the gate is locked, place the box to the side of the gate tucked in with the plants and tree to avoid getting stolen",
      "current_instructions": "(1). Google Maps will lead you to the correct address // (2). If the gate is unlocked, place the box inside the gate // (3). If the gate is locked, place the box to the side of the gate tucked in with the plants and tree to avoid getting stolen",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Veronika Nemeth",
      "email": "veronika.nemeth@bakermckenzie.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875171",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/335386",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "(1) Use google maps to locate address. House with dark blue exterior and \"17\" visible on the wall beside our front door. // (2) Leave box at front door",
      "full_address": "17 25th Ave, San Francisco, 94121",
      "maps_link": "https://www.google.com/maps/place/17+25th+Ave%2C+San+Francisco%2C+94121+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate address. House with dark blue exterior and \"17\" visible on the wall beside our front door. // || (2) Leave box at front door",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate address. House with dark blue exterior and \"17\" visible on the wall beside our front door. // || (2) Leave box at front door",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use google maps to locate address. House with dark blue exterior and &quot;17&quot; visible on the wall beside our front door. // (2) Leave box at front door",
      "current_instructions": "(1) Use google maps to locate address. House with dark blue exterior and \"17\" visible on the wall beside our front door. // (2) Leave box at front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Tom Floyd",
      "email": "tomfloyd@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875244",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/337804",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Google maps will lead you in front of house 2717. // House number 2721 can be seen displayed on the mailbox . // On the left side is a small mailbox and a dirt road // Drive towards the dirt road and you will see house 2721 white door. // Leave the box on the front door",
      "full_address": "2721 Mark West Station Rd, Windsor, 95492",
      "maps_link": "https://www.google.com/maps/place/2721+Mark+West+Station+Rd%2C+Windsor%2C+95492+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Google maps will lead you in front of house 2717. || (2) House number 2721 can be seen displayed on the mailbox . || (3) On the left side is a small mailbox and a dirt road || (4) Drive towards the dirt road and you will see house 2721 white door. || (5) Leave the box on the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Google maps will lead you in front of house 2717. || (2) House number 2721 can be seen displayed on the mailbox . || (3) On the left side is a small mailbox and a dirt road || (4) Drive towards the dirt road and you will see house 2721 white door. || (5) Leave the box on the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Google maps will lead you in front of house 2717. // House number 2721 can be seen displayed on the mailbox . // On the left side is a small mailbox and a dirt road // Drive towards the dirt road and you will see house 2721 white door. // Leave the box on the front door",
      "current_instructions": "Google maps will lead you in front of house 2717. // House number 2721 can be seen displayed on the mailbox . // On the left side is a small mailbox and a dirt road // Drive towards the dirt road and you will see house 2721 white door. // Leave the box on the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Christopher Noceti",
      "email": "chrisnoceti@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875866",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/338049",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Enter the driveway between the 2721 black mailbox on the road and our neighbor 2717. // (2) Leave the box at 2721's front door",
      "full_address": "2721 Mark West Station Rd, Windsor, 95492",
      "maps_link": "https://www.google.com/maps/place/2721+Mark+West+Station+Rd%2C+Windsor%2C+95492+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Enter the driveway between the 2721 black mailbox on the road and our neighbor 2717. // || (2) You are at the CORRECT house if you see the number 2721 on the mailbox or building. || (3) Leave the box at 2721's front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Enter the driveway between the 2721 black mailbox on the road and our neighbor 2717. // || (2) You are at the CORRECT house if you see the number 2721 on the mailbox or building. || (3) Leave the box at 2721's front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Enter the driveway between the 2721 black mailbox on the road and our neighbor 2717. // (2) Leave the box at 2721&#x27;s front door</span>",
      "current_instructions": "(1) Enter the driveway between the 2721 black mailbox on the road and our neighbor 2717. // (2) Leave the box at 2721's front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Cooper McKee",
      "email": "czmckee@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876030",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/338308",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "200 can be found on the mailbox. Leave box at the top of the steps",
      "full_address": "200 Santa Rosa Ave, Sausalito, 94965",
      "maps_link": "https://www.google.com/maps/place/200+Santa+Rosa+Ave%2C+Sausalito%2C+94965+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 200 can be found on the mailbox. || (2) You are at the CORRECT house if you see the number 200 on the mailbox or building. || (3) Leave box at the top of the steps || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 200 can be found on the mailbox. || (2) You are at the CORRECT house if you see the number 200 on the mailbox or building. || (3) Leave box at the top of the steps || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">200 can be found on the mailbox. Leave box at the top of the steps</span>",
      "current_instructions": "200 can be found on the mailbox. Leave box at the top of the steps",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jenny Rooke",
      "email": "doctorrooke@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875343",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/343368",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please drop box at the garage door. Please do not contact me - it is ok to just leave the box",
      "full_address": "4173 Cesar Chavez St, San Francisco, 94131",
      "maps_link": "https://www.google.com/maps/place/4173+Cesar+Chavez+St%2C+San+Francisco%2C+94131+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please drop box at the garage door. || (2) Please do not contact me - it is ok to just leave the box || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please drop box at the garage door. || (2) Please do not contact me - it is ok to just leave the box || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Please drop box at the garage door. Please do not contact me - it is ok to just leave the box",
      "current_instructions": "Please drop box at the garage door. Please do not contact me - it is ok to just leave the box",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Dawn Allan",
      "email": "sylvania5940@outlook.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875708",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/344610",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Always leave it at our main entry door. DO NOT leave the box anywhere else, it will be stolen! // // (1) 237 can be seen on the curb. Drive up to the end of the driveway that goes up the hill on the left of the house. You should see a standing marker \"237 East J Street\" to your right as you drive up // (2) When you reach the end of the driveway, leave the box at our MAIN ENTRY DOOR which is a wooden door with a long black handle and an Aztec-patterned doormat. [Photo Reference: https://tinyurl.com/yudlybky]",
      "full_address": "237 E J St, Benicia, 94510",
      "maps_link": "https://www.google.com/maps/place/237+E+J+St%2C+Benicia%2C+94510+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Always leave it at our main entry door. DO NOT leave the box anywhere else, it will be stolen! // // || (2) You are at the CORRECT house if you see the number 237 on the mailbox or building. || (3) 237 can be seen on the curb. Drive up to the end of the driveway that goes up the hill on the left of the house. You should see a standing marker \"237 East J Street\" to your right as you drive up // || (4) When you reach the end of the driveway, leave the box at our MAIN ENTRY DOOR which is a wooden door with a long black handle and an Aztec-patterned doormat. [Photo Reference: https://tinyurl.com/yudlybky] || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Always leave it at our main entry door. DO NOT leave the box anywhere else, it will be stolen! // // || (2) You are at the CORRECT house if you see the number 237 on the mailbox or building. || (3) 237 can be seen on the curb. Drive up to the end of the driveway that goes up the hill on the left of the house. You should see a standing marker \"237 East J Street\" to your right as you drive up // || (4) When you reach the end of the driveway, leave the box at our MAIN ENTRY DOOR which is a wooden door with a long black handle and an Aztec-patterned doormat. [Photo Reference: https://tinyurl.com/yudlybky] || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Always leave it at our main entry door. DO NOT leave the box anywhere else, it will be stolen! // // (1) 237 can be seen on the curb. Drive up to the end of the driveway that goes up the hill on the left of the house. You should see a standing marker &quot;237 East J Street&quot; to your right as you drive up // (2) When you reach the end of the driveway, leave the box at our MAIN ENTRY DOOR which is a wooden door with a long black handle and an Aztec-patterned doormat. [Photo Reference: https://tinyurl.com/yudlybky]</span>",
      "current_instructions": "Always leave it at our main entry door. DO NOT leave the box anywhere else, it will be stolen! // // (1) 237 can be seen on the curb. Drive up to the end of the driveway that goes up the hill on the left of the house. You should see a standing marker \"237 East J Street\" to your right as you drive up // (2) When you reach the end of the driveway, leave the box at our MAIN ENTRY DOOR which is a wooden door with a long black handle and an Aztec-patterned doormat. [Photo Reference: https://tinyurl.com/yudlybky]",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Ani Matan",
      "email": "ani.matan777@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876428",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave it next to the gate",
      "full_address": "1079 Rosalia Dr, Novato, 94945",
      "maps_link": "https://www.google.com/maps/place/1079+Rosalia+Dr%2C+Novato%2C+94945+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave it next to the gate || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave it next to the gate || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave it next to the gate",
      "current_instructions": "Leave it next to the gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Clara Everett",
      "email": "cleverett506@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875916",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 601. (1) Use Google Maps as a guide. || (2) Use the door code: 994746, to enter. || (3) Once inside, look for Apt 601 and leave the box at the front door",
      "full_address": "1450 Greenwich St, Apt 601, San Francisco, 94109",
      "maps_link": "https://www.google.com/maps/place/1450+Greenwich+St%2C+Apt+601%2C+San+Francisco%2C+94109+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 601. || (2) Use Google Maps as a guide. || (3) Use the door code: 994746, to enter. || (4) Once inside, look for Apt 601 and leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 601. || (2) Use Google Maps as a guide. || (3) Use the door code: 994746, to enter. || (4) Once inside, look for Apt 601 and leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 601. (1) Use Google Maps as a guide. || (2) Use the door code: 994746, to enter. || (3) Once inside, look for Apt 601 and leave the box at the front door",
      "current_instructions": "Apt 601. (1) Use Google Maps as a guide. || (2) Use the door code: 994746, to enter. || (3) Once inside, look for Apt 601 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "David Amor",
      "email": "daamor@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877458",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1461 Gretel Ln, Mountain View, 94040",
      "maps_link": "https://www.google.com/maps/place/1461+Gretel+Ln%2C+Mountain+View%2C+94040+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to navigate to 1461 Gretel Ln, Mountain View, 94040. || (2) You are at the correct location if you see house/building number 1461. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to navigate to 1461 Gretel Ln, Mountain View, 94040. || (2) You are at the correct location if you see house/building number 1461. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 41,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Josie Haspel",
      "email": "josie.haspel@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876562",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/349068",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Gate code 1420 (then hit the button that looks like a key). Please deliver next to front door of house",
      "full_address": "1713 Partrick Rd, Napa, 94558",
      "maps_link": "https://www.google.com/maps/place/1713+Partrick+Rd%2C+Napa%2C+94558+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Gate code 1420 (then hit the button that looks like a key). || (2) You are at the CORRECT house if you see the number 1713 on the mailbox or building. || (3) Please deliver next to front door of house || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Gate code 1420 (then hit the button that looks like a key). || (2) You are at the CORRECT house if you see the number 1713 on the mailbox or building. || (3) Please deliver next to front door of house || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Gate code 1420 (then hit the button that looks like a key). Please deliver next to front door of house</span>",
      "current_instructions": "Gate code 1420 (then hit the button that looks like a key). Please deliver next to front door of house",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Megan Cadow",
      "email": "megan.cadow@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877347",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Street No. \"10\" can be found on the curb || (3) Leave box on top of the stairs by the front door",
      "full_address": "10 Bolinas Ave, San Anselmo, 94960",
      "maps_link": "https://www.google.com/maps/place/10+Bolinas+Ave%2C+San+Anselmo%2C+94960+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 10 on the mailbox or building. || (3) Street No. \"10\" can be found on the curb || (4) Leave box on top of the stairs by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 10 on the mailbox or building. || (3) Street No. \"10\" can be found on the curb || (4) Leave box on top of the stairs by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps for guidance. || (2) Street No. &quot;10&quot; can be found on the curb || (3) Leave box on top of the stairs by the front door</span>",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Street No. \"10\" can be found on the curb || (3) Leave box on top of the stairs by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Ryan Frick",
      "email": "ryanfrick@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876281",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/350001",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at the front door",
      "full_address": "330 Coleridge Ave, Palo Alto, 94301",
      "maps_link": "https://www.google.com/maps/place/330+Coleridge+Ave%2C+Palo+Alto%2C+94301+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at the front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at the front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Leave at the front door",
      "current_instructions": "Leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Giorgia Garrett",
      "email": "giorgialouise@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875492",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/350853",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Vine Lane is a walking path. Park at the corner of Hawthorne Terrace and Vine Lane, then walk up the steps. || (3) Deliver to Unit No. 3. First door on the left with a red door. || (4) Leave the box by the door",
      "full_address": "3 Vine Ln, Berkeley, 94708",
      "maps_link": "https://www.google.com/maps/place/3+Vine+Ln%2C+Berkeley%2C+94708+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) Vine Lane is a walking path. Park at the corner of Hawthorne Terrace and Vine Lane, then walk up the steps. || (3) Deliver to Unit No. 3. First door on the left with a red door. || (4) Leave the box by the door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) Vine Lane is a walking path. Park at the corner of Hawthorne Terrace and Vine Lane, then walk up the steps. || (3) Deliver to Unit No. 3. First door on the left with a red door. || (4) Leave the box by the door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Vine Lane is a walking path. Park at the corner of Hawthorne Terrace and Vine Lane, then walk up the steps. || (3) Deliver to Unit No. 3. First door on the left with a red door. || (4) Leave the box by the door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Vine Lane is a walking path. Park at the corner of Hawthorne Terrace and Vine Lane, then walk up the steps. || (3) Deliver to Unit No. 3. First door on the left with a red door. || (4) Leave the box by the door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kelly Kitagawa",
      "email": "kitagawapowa@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875907",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Uppr A. IMPORTANT: Deliver to UPPER UNIT. || || (1) Face the house and use the WHITE gate on the RIGHT of the house. || (2) Go past two white gates and turn left. || (3) Go up the flight of large stairs.|| (4) Leave delivery at front door",
      "full_address": "3200 Park Blvd, Uppr A, Oakland, 94610",
      "maps_link": "https://www.google.com/maps/place/3200+Park+Blvd%2C+Uppr+A%2C+Oakland%2C+94610+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Uppr A. IMPORTANT: Deliver to UPPER UNIT. || (2) Face the house and use the WHITE gate on the RIGHT of the house. || (3) Go past two white gates and turn left. || (4) Go up the flight of large stairs. || (5) Leave delivery at front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Uppr A. IMPORTANT: Deliver to UPPER UNIT. || (2) Face the house and use the WHITE gate on the RIGHT of the house. || (3) Go past two white gates and turn left. || (4) Go up the flight of large stairs. || (5) Leave delivery at front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Uppr A. IMPORTANT: Deliver to UPPER UNIT. || || (1) Face the house and use the WHITE gate on the RIGHT of the house. || (2) Go past two white gates and turn left. || (3) Go up the flight of large stairs.|| (4) Leave delivery at front door",
      "current_instructions": "Uppr A. IMPORTANT: Deliver to UPPER UNIT. || || (1) Face the house and use the WHITE gate on the RIGHT of the house. || (2) Go past two white gates and turn left. || (3) Go up the flight of large stairs.|| (4) Leave delivery at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Veronica Moss",
      "email": "veronicalinh@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875977",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at the front door",
      "full_address": "1157 Kirkham St, San Francisco, 94122",
      "maps_link": "https://www.google.com/maps/place/1157+Kirkham+St%2C+San+Francisco%2C+94122+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at the front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at the front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave at the front door",
      "current_instructions": "Leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Gil Zamfirescu",
      "email": "gzamfire@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876769",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/355601",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) House has the garage door on the right and the entry door on the left, with a single step down to hit the entry landing. Please place box in front of the door",
      "full_address": "6845 Oakwood Dr, Oakland, 94611",
      "maps_link": "https://www.google.com/maps/place/6845+Oakwood+Dr%2C+Oakland%2C+94611+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) House has the garage door on the right and the entry door on the left, with a single step down to hit the entry landing. Please place box in front of the door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) House has the garage door on the right and the entry door on the left, with a single step down to hit the entry landing. Please place box in front of the door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) House has the garage door on the right and the entry door on the left, with a single step down to hit the entry landing. Please place box in front of the door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) House has the garage door on the right and the entry door on the left, with a single step down to hit the entry landing. Please place box in front of the door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Andrea Alabastro",
      "email": "bastrocity@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876234",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 604. Use Google maps to navigate to the address. || Dial ##405 at the call box. || Enter and use the elevator to drop the box at 604 (6th floor)",
      "full_address": "1870 Pacific Ave, Apt 604, San Francisco, 94109",
      "maps_link": "https://www.google.com/maps/place/1870+Pacific+Ave%2C+Apt+604%2C+San+Francisco%2C+94109+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Apt 604. Use Google maps to navigate to the address. || (2) Dial ##405 at the call box. || (3) Enter and use the elevator to drop the box at 604 (6th floor) || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (5) If gate, call box, or buzzer fails: call guest at 650-739-3869 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 604. Use Google maps to navigate to the address. || (2) Dial ##405 at the call box. || (3) Enter and use the elevator to drop the box at 604 (6th floor) || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (5) If gate, call box, or buzzer fails: call guest at 650-739-3869 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "call box"
          ],
          "span": "call box",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 604. Use Google maps to navigate to the address. || Dial ##405 at the <mark class=\"redline risk\">call box</mark>. || Enter and use the elevator to drop the box at 604 (6th floor)",
      "current_instructions": "Apt 604. Use Google maps to navigate to the address. || Dial ##405 at the call box. || Enter and use the elevator to drop the box at 604 (6th floor)",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Connie Sims",
      "email": "alivefaith07@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877309",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/355713",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Spc 526. I would like to suspend or cancel my orders because Im out of the country for 3 months from 12/10/22 to 3/30/23 .Thanks",
      "full_address": "1220 Vienna Dr, Spc 526, Sunnyvale, 94089",
      "maps_link": "https://www.google.com/maps/place/1220+Vienna+Dr%2C+Spc+526%2C+Sunnyvale%2C+94089+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) I would like to suspend or cancel my orders because Im out of the country for 3 months from 12/10/22 to 3/30/23 .Thanks || (2) You are at the CORRECT house if you see the number 1220 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) I would like to suspend or cancel my orders because Im out of the country for 3 months from 12/10/22 to 3/30/23 .Thanks || (2) You are at the CORRECT house if you see the number 1220 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Spc 526. I would like to suspend or cancel my orders because Im out of the country for 3 months from 12/10/22 to 3/30/23 .Thanks</span>",
      "current_instructions": "Spc 526. I would like to suspend or cancel my orders because Im out of the country for 3 months from 12/10/22 to 3/30/23 .Thanks",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Joyita Banerjee",
      "email": "joyitabanerjee3@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875428",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/355730",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door",
      "full_address": "2504 Poppy Dr, Burlingame, 94010",
      "maps_link": "https://www.google.com/maps/place/2504+Poppy+Dr%2C+Burlingame%2C+94010+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Leave at front door",
      "current_instructions": "Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Laura Talbot",
      "email": "laura.talbot@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875638",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "# 3. Leave box behind potted plant next to the front door",
      "full_address": "823 Ashbury St, # 3, San Francisco, 94117",
      "maps_link": "https://www.google.com/maps/place/823+Ashbury+St%2C+%23+3%2C+San+Francisco%2C+94117+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Leave box behind potted plant next to the front door || (2) You are at the CORRECT house if you see the number 823 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave box behind potted plant next to the front door || (2) You are at the CORRECT house if you see the number 823 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\"># 3. Leave box behind potted plant next to the front door</span>",
      "current_instructions": "# 3. Leave box behind potted plant next to the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jane Muir",
      "email": "poguecat@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875419",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/357271",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Place box on landing behind plant. Take reusable box/items",
      "full_address": "721 Duboce Ave, San Francisco, 94117",
      "maps_link": "https://www.google.com/maps/place/721+Duboce+Ave%2C+San+Francisco%2C+94117+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Place box on landing behind plant. || (2) You are at the CORRECT house if you see the number 721 on the mailbox or building. || (3) Take reusable box/items || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Place box on landing behind plant. || (2) You are at the CORRECT house if you see the number 721 on the mailbox or building. || (3) Take reusable box/items || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Place box on landing behind plant. Take reusable box/items</span>",
      "current_instructions": "Place box on landing behind plant. Take reusable box/items",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jodi Prochaska",
      "email": "jodipro@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875223",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/357940",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Ph 5. (1) Use Google Maps as guide // ((2) You'll see a \"UNION HOUSE\" sign and the '1515\" number on the right side facing the building. See photo: https://prnt.sc/KRWT4zbrE0HC // (3) Enter the building and leave the box to the lobby staff BEFORE 11 PM // (4) If BEYOND 11 PM, CALL the guest // (5) Wait for the guest and hand it over to them. // (6) IMPORTANT: Call Methodology concierge once the box has been dropped off",
      "full_address": "1515 Union St, Ph 5, San Francisco, 94123",
      "maps_link": "https://www.google.com/maps/place/1515+Union+St%2C+Ph+5%2C+San+Francisco%2C+94123+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Ph 5. || (2) You are at the CORRECT house if you see the number 1515 on the mailbox or building. || (3) Use Google Maps as guide // ( || (4) You'll see a \"UNION HOUSE\" sign and the '1515\" number on the right side facing the building. See photo: https://prnt.sc/KRWT4zbrE0HC // || (5) Enter the building and leave the box to the lobby staff BEFORE 11 PM // || (6) If BEYOND 11 PM, CALL the guest // || (7) Wait for the guest and hand it over to them. // || (8) IMPORTANT: Call Methodology concierge once the box has been dropped off || (9) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 415-810-8668): leave box in a safe visible spot at 1515 Union St, Ph 5, San Francisco, 94123. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Ph 5. || (2) You are at the CORRECT house if you see the number 1515 on the mailbox or building. || (3) Use Google Maps as guide // ( || (4) You'll see a \"UNION HOUSE\" sign and the '1515\" number on the right side facing the building. See photo: https://prnt.sc/KRWT4zbrE0HC // || (5) Enter the building and leave the box to the lobby staff BEFORE 11 PM // || (6) If BEYOND 11 PM, CALL the guest // || (7) Wait for the guest and hand it over to them. // || (8) IMPORTANT: Call Methodology concierge once the box has been dropped off || (9) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 415-810-8668): leave box in a safe visible spot at 1515 Union St, Ph 5, San Francisco, 94123. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "CALL the guest"
          ],
          "span": "CALL the guest",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Ph 5. (1) Use Google Maps as guide // ((2) You&#x27;ll see a &quot;UNION HOUSE&quot; sign and the &#x27;1515&quot; number on the right side facing the building. See photo: https://prnt.sc/KRWT4zbrE0HC // (3) Enter the building and leave the box to the lobby staff BEFORE 11 PM // (4) If BEYOND 11 PM, <mark class=\"redline risk\">CALL the guest</mark> // (5) Wait for the guest and hand it over to them. // (6) IMPORTANT: Call Methodology concierge once the box has been dropped off",
      "current_instructions": "Ph 5. (1) Use Google Maps as guide // ((2) You'll see a \"UNION HOUSE\" sign and the '1515\" number on the right side facing the building. See photo: https://prnt.sc/KRWT4zbrE0HC // (3) Enter the building and leave the box to the lobby staff BEFORE 11 PM // (4) If BEYOND 11 PM, CALL the guest // (5) Wait for the guest and hand it over to them. // (6) IMPORTANT: Call Methodology concierge once the box has been dropped off",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 63,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Leonid Igolnik",
      "email": "methodology@igolnik.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875922",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/358618",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 2806. LEAVE IT IN THE FRIDGE IN THE MAILROOM ONLY (1) The building has a 24/7 concierge. (2) Ask the front desk for directions to the mail room on the first floor. (3) The mail room has a fridge clearly marked for food deliveries. (4) LEAVE IT IN THE FRIDGE IN THE MAILROOM ONLY - DON'T GO IN 28TH FLOOR (5) IMPORTANT: Inform Methodology concierge once the box has been delivered, to ensure it's dropped off at the correct spot",
      "full_address": "100 Van Ness Ave, Apt 2806, San Francisco, 94102",
      "maps_link": "https://www.google.com/maps/place/100+Van+Ness+Ave%2C+Apt+2806%2C+San+Francisco%2C+94102+USA/",
      "reviewed": "",
      "notes": "Must place food inside refrigerator \u2014 high-touch stop",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 2806. LEAVE IT IN THE FRIDGE IN THE MAILROOM ONLY || (2) The building has a 24/7 concierge. || (3) Ask the front desk for directions to the mail room on the first floor. || (4) The mail room has a fridge clearly marked for food deliveries. || (5) LEAVE IT IN THE FRIDGE IN THE MAILROOM ONLY - DON'T GO IN 28TH FLOOR || (6) IMPORTANT: Inform Methodology concierge once the box has been delivered, to ensure it's dropped off at the correct spot || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 2806. LEAVE IT IN THE FRIDGE IN THE MAILROOM ONLY || (2) The building has a 24/7 concierge. || (3) Ask the front desk for directions to the mail room on the first floor. || (4) The mail room has a fridge clearly marked for food deliveries. || (5) LEAVE IT IN THE FRIDGE IN THE MAILROOM ONLY - DON'T GO IN 28TH FLOOR || (6) IMPORTANT: Inform Methodology concierge once the box has been delivered, to ensure it's dropped off at the correct spot || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "fridge_required",
          "title": "Fridge step moved to the top",
          "why": "Food must go inside the refrigerator \u2014 guest said otherwise.",
          "how": "Step 1 is now the fridge requirement so it is not missed at the end.",
          "night_tip": "Fridge first. Then anything else."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "fridge_required",
          "title": "RISK: Must place food inside refrigerator \u2014 high-touch stop",
          "problem": "Must place food inside refrigerator \u2014 high-touch stop",
          "spans": [
            "FRIDGE",
            "fridge",
            "FRIDGE"
          ],
          "span": "FRIDGE",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Must place food inside refrigerator \u2014 high-touch stop",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 2806. LEAVE IT IN THE <mark class=\"redline risk\">FRIDGE</mark> IN THE MAILROOM ONLY (1) The building has a 24/7 concierge. (2) Ask the front desk for directions to the mail room on the first floor. (3) The mail room has a <mark class=\"redline risk\">fridge</mark> clearly marked for food deliveries. (4) LEAVE IT IN THE <mark class=\"redline risk\">FRIDGE</mark> IN THE MAILROOM ONLY - DON&#x27;T GO IN 28TH FLOOR (5) IMPORTANT: Inform Methodology concierge once the box has been delivered, to ensure it&#x27;s dropped off at the correct spot",
      "current_instructions": "Apt 2806. LEAVE IT IN THE FRIDGE IN THE MAILROOM ONLY (1) The building has a 24/7 concierge. (2) Ask the front desk for directions to the mail room on the first floor. (3) The mail room has a fridge clearly marked for food deliveries. (4) LEAVE IT IN THE FRIDGE IN THE MAILROOM ONLY - DON'T GO IN 28TH FLOOR (5) IMPORTANT: Inform Methodology concierge once the box has been delivered, to ensure it's dropped off at the correct spot",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "fridge_required",
        "highlight:orange",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Benedict Casnocha",
      "email": "ben@casnocha.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876459",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/359533",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door",
      "full_address": "6011 Rockridge Blvd, Oakland, 94618",
      "maps_link": "https://www.google.com/maps/place/6011+Rockridge+Blvd%2C+Oakland%2C+94618+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave at front door",
      "current_instructions": "Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Libbi Klearman",
      "email": "lklearman@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875175",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 305. (1) Use Google maps to locate the address. // (2) On the left side of the apartment building, please drive down driveway and leave box ,on sidewalk on side of apartments, after/behind trash cans",
      "full_address": "4231 Montgomery St, Apt 305, Oakland, 94611",
      "maps_link": "https://www.google.com/maps/place/4231+Montgomery+St%2C+Apt+305%2C+Oakland%2C+94611+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 305. || (2) Use Google maps to locate the address. // || (3) On the left side of the apartment building, please drive down driveway and leave box ,on sidewalk on side of apartments, after/behind trash cans || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 305. || (2) Use Google maps to locate the address. // || (3) On the left side of the apartment building, please drive down driveway and leave box ,on sidewalk on side of apartments, after/behind trash cans || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 305. (1) Use Google maps to locate the address. // (2) On the left side of the apartment building, please drive down driveway and leave box ,on sidewalk on side of apartments, after/behind trash cans",
      "current_instructions": "Apt 305. (1) Use Google maps to locate the address. // (2) On the left side of the apartment building, please drive down driveway and leave box ,on sidewalk on side of apartments, after/behind trash cans",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Jaakko Iso-Jarvenpaa",
      "email": "jaakko.isojarvenpaa@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877406",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "- The house is on the left side of a pretty narrow road (Chelsea Dr) - It\u2019s a blue house, with usually two white cars parked in the garage drive way - Theres an unlocked wooden gate, you can open the gate and leave the box behind, on the inside (picture attached), under the wall light - You can turn around at the end of the road, there\u2019s a cul de sac - There\u2019s a dog on the property but he doesn\u2019t have access to the front of the house, you might hear him barking in the window though https://prnt.sc/gZREDjz8XUOy",
      "full_address": "2755 Chelsea Dr, Oakland, 94611",
      "maps_link": "https://www.google.com/maps/place/2755+Chelsea+Dr%2C+Oakland%2C+94611+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) The house is on the left side of a pretty narrow road (Chelsea Dr) - It\u2019s a blue house, with usually two white cars parked in the garage drive way - Theres an unlocked wooden gate, you can open the gate and leave the box behind, on the inside (picture attached), under the wall light - You can turn around at the end of the road, there\u2019s a cul de sac - There\u2019s a dog on the property but he doesn\u2019t have access to the front of the house, you might hear him barking in the window though https: || (2) prnt.sc/gZREDjz8XUOy || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) The house is on the left side of a pretty narrow road (Chelsea Dr) - It\u2019s a blue house, with usually two white cars parked in the garage drive way - Theres an unlocked wooden gate, you can open the gate and leave the box behind, on the inside (picture attached), under the wall light - You can turn around at the end of the road, there\u2019s a cul de sac - There\u2019s a dog on the property but he doesn\u2019t have access to the front of the house, you might hear him barking in the window though https: || (2) prnt.sc/gZREDjz8XUOy || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "- The house is on the left side of a pretty narrow road (Chelsea Dr) - It\u2019s a blue house, with usually two white cars parked in the garage drive way - Theres an unlocked wooden gate, you can open the gate and leave the box behind, on the inside (picture attached), under the wall light - You can turn around at the end of the road, there\u2019s a cul de sac - There\u2019s a dog on the property but he doesn\u2019t have access to the front of the house, you might hear him barking in the window though https://prnt.sc/gZREDjz8XUOy",
      "current_instructions": "- The house is on the left side of a pretty narrow road (Chelsea Dr) - It\u2019s a blue house, with usually two white cars parked in the garage drive way - Theres an unlocked wooden gate, you can open the gate and leave the box behind, on the inside (picture attached), under the wall light - You can turn around at the end of the road, there\u2019s a cul de sac - There\u2019s a dog on the property but he doesn\u2019t have access to the front of the house, you might hear him barking in the window though https://prnt.sc/gZREDjz8XUOy",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jocelyn Tseng",
      "email": "jossy.tseng10@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875196",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/364851",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"300\", located to the right of the garage door. || (3) Leave the box by the porch",
      "full_address": "300 Sunkist Ln, Los Altos, 94022",
      "maps_link": "https://www.google.com/maps/place/300+Sunkist+Ln%2C+Los+Altos%2C+94022+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"300\", located to the right of the garage door. || (3) Leave the box by the porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"300\", located to the right of the garage door. || (3) Leave the box by the porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Look for house number &quot;300&quot;, located to the right of the garage door. || (3) Leave the box by the porch",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"300\", located to the right of the garage door. || (3) Leave the box by the porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Gail Claspell",
      "email": "gailczone-txt@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877251",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 11. Use Google Maps to locate the apartment || (2) The building number is 345 is displayed in front of the apartment. I'm on the 2nd story, Apartment No. 11 || (3) Leave at the front door",
      "full_address": "345 Oak St, Apt 11, Mountain View, 94041",
      "maps_link": "https://www.google.com/maps/place/345+Oak+St%2C+Apt+11%2C+Mountain+View%2C+94041+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 11. Use Google Maps to locate the apartment || (2) The building number is 345 is displayed in front of the apartment. I'm on the 2nd story, Apartment No. 11 || (3) Leave at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 11. Use Google Maps to locate the apartment || (2) The building number is 345 is displayed in front of the apartment. I'm on the 2nd story, Apartment No. 11 || (3) Leave at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 11. Use Google Maps to locate the apartment || (2) The building number is 345 is displayed in front of the apartment. I&#x27;m on the 2nd story, Apartment No. 11 || (3) Leave at the front door",
      "current_instructions": "Apt 11. Use Google Maps to locate the apartment || (2) The building number is 345 is displayed in front of the apartment. I'm on the 2nd story, Apartment No. 11 || (3) Leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Molly Chapman",
      "email": "mcchalfin@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877231",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/365312",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps, it will guide you to the address. //(2) House number 330 is displayed by the garage //(3) Go just past our driveway to the parking spot at the base of the stairs leading up to our front door, can leave on the doormat",
      "full_address": "330 Miller Ct, Orinda, 94563",
      "maps_link": "https://www.google.com/maps/place/330+Miller+Ct%2C+Orinda%2C+94563+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps, it will guide you to the address. // || (2) House number 330 is displayed by the garage // || (3) Go just past our driveway to the parking spot at the base of the stairs leading up to our front door, can leave on the doormat || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps, it will guide you to the address. // || (2) House number 330 is displayed by the garage // || (3) Go just past our driveway to the parking spot at the base of the stairs leading up to our front door, can leave on the doormat || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps, it will guide you to the address. //(2) House number 330 is displayed by the garage //(3) Go just past our driveway to the parking spot at the base of the stairs leading up to our front door, can leave on the doormat",
      "current_instructions": "(1) Use Google Maps, it will guide you to the address. //(2) House number 330 is displayed by the garage //(3) Go just past our driveway to the parking spot at the base of the stairs leading up to our front door, can leave on the doormat",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Torrey Arthur",
      "email": "torrey.eaton@sbcglobal.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2875370",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/365743",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please DO NOT shine lights in driveway. It will wake the children up!// // Deliver to front door",
      "full_address": "35 Vasco Ct, Mill Valley, 94941",
      "maps_link": "https://www.google.com/maps/place/35+Vasco+Ct%2C+Mill+Valley%2C+94941+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please DO NOT shine lights in driveway. It will wake the children up! || (2) You are at the CORRECT house if you see the number 35 on the mailbox or building. || (3) Deliver to front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please DO NOT shine lights in driveway. It will wake the children up! || (2) You are at the CORRECT house if you see the number 35 on the mailbox or building. || (3) Deliver to front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please DO NOT shine lights in driveway. It will wake the children up!// // Deliver to front door</span>",
      "current_instructions": "Please DO NOT shine lights in driveway. It will wake the children up!// // Deliver to front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "David Brandes",
      "email": "dbrandes77@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875274",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/366919",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Make sure you're in WHITNEY CT and NOT SISKI! Drop off location photo: tinyurl.com/yrw4aw3l // (2) Open the gate and follow the steps leading to its front door. // (3) IMPORTANT: Leave the box on top of the DOORMAT ON THE PORCH and not on the hard floor, right side up. DO NOT leave it outside the gate or on the hard floor!",
      "full_address": "207 Whitney Ct, Walnut Creek, 94598",
      "maps_link": "https://www.google.com/maps/place/207+Whitney+Ct%2C+Walnut+Creek%2C+94598+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Historic error (Instructions not followed) [2024-01-24] \u2014 driver Sandra Yanely DelToro Puente \u00b7 route Methodology HQ SDT 15: \"delivery last night was not put behind the wall, I almost thought it was not delivered when I opened the door\" Fix: credited delivery fee",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) READ ALL STEPS BEFORE YOU START \u2014 guest reported instructions were not followed last delivery. || (2) Make sure you're in WHITNEY CT and NOT SISKI! || (3) You are at the CORRECT house if you see the number 207 on the mailbox or building. || (4) Photo tinyurl.com/yrw4aw3l || (5) Open the gate and follow the steps leading to its front door. || (6) IMPORTANT: Leave the box on top of the DOORMAT ON THE PORCH and not on the hard floor, right side up. DO NOT leave it outside the gate or on the hard floor! || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [
        {
          "issue": "Instructions not followed",
          "issue_code": "prior_instructions_not_followed",
          "date": "2024-01-24",
          "driver": "Sandra Yanely DelToro Puente",
          "route": "Methodology HQ SDT 15",
          "courier": "IC Drivers",
          "source": "audit_xlsx:delivery_errors",
          "guest_report": "delivery last night was not put behind the wall, I almost thought it was not delivered when I opened the door",
          "what_happened": "delivery last night was not put behind the wall, I almost thought it was not delivered when I opened the door",
          "resolution": "credited delivery fee",
          "instructions_before": "N/A",
          "instructions_after": "(1) Make sure you're in WHITNEY CT and NOT SISKI! (2) Photo tinyurl.com/yrw4aw3l (3) Open the gate and follow the steps leading to its front door. (4) IMPORTANT: Leave the box on top of the DOORMAT ON THE PORCH and not on the hard floor, right side up. DO NOT leave it outside the gate or on the hard\u2026",
          "refund_amount": "9.95",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/5359059/conversation/39852131033879#part_id=comment-39852131033879-21909665868"
        }
      ],
      "error_count": 1,
      "driver": "Sandra Yanely DelToro Puente",
      "route": "Methodology HQ SDT 15",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 logged driver error(s)",
      "is_new_signup": false,
      "historic_drivers": [
        {
          "driver": "Sandra Yanely DelToro Puente",
          "route": "Methodology HQ SDT 15",
          "courier": "IC Drivers",
          "issue": "Instructions not followed",
          "date": "2024-01-24",
          "guest_report": "delivery last night was not put behind the wall, I almost thought it was not delivered when I opened the door"
        }
      ],
      "feedback_count": 0,
      "error_incidents": [
        {
          "kind": "sheet_error",
          "date": "2024-01-24",
          "issue": "Instructions not followed",
          "issue_code": "prior_instructions_not_followed",
          "headline": "Instructions not followed \u00b7 2024-01-24",
          "guest_report": "delivery last night was not put behind the wall, I almost thought it was not delivered when I opened the door",
          "what_happened": "delivery last night was not put behind the wall, I almost thought it was not delivered when I opened the door",
          "resolution": "credited delivery fee",
          "error_by": "Courier",
          "refund_amount": "9.95",
          "churn": "Retained",
          "driver": "Sandra Yanely DelToro Puente",
          "route": "Methodology HQ SDT 15",
          "courier": "IC Drivers",
          "delivery_window": "Overnight",
          "instructions_before": "N/A",
          "instructions_after": "(1) Make sure you're in WHITNEY CT and NOT SISKI! (2) Photo tinyurl.com/yrw4aw3l (3) Open the gate and follow the steps leading to its front door. (4) IMPORTANT: Leave the box on top of the DOORMAT ON THE PORCH and not on the hard floor, right side up. DO NOT leave it outside the gate or on the hard floor!",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/5359059/conversation/39852131033879#part_id=comment-39852131033879-21909665868",
          "source": "audit_xlsx:delivery_errors"
        }
      ],
      "last_error_summary": "Instructions not followed \u00b7 2024-01-24: delivery last night was not put behind the wall, I almost thought it was not delivered when I opened the door",
      "last_error_date": "2024-01-24",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) READ ALL STEPS BEFORE YOU START \u2014 guest reported instructions were not followed last delivery. || (2) Make sure you're in WHITNEY CT and NOT SISKI! || (3) You are at the CORRECT house if you see the number 207 on the mailbox or building. || (4) Photo tinyurl.com/yrw4aw3l || (5) Open the gate and follow the steps leading to its front door. || (6) IMPORTANT: Leave the box on top of the DOORMAT ON THE PORCH and not on the hard floor, right side up. DO NOT leave it outside the gate or on the hard floor! || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "historic_sheet_error",
          "title": "Using instructions that fixed this guest before (from error log)",
          "why": "Box went to the wrong address before \u2014 guest quote on file.",
          "how": "Extra confirm-you-are-here step using house number and landmarks.",
          "night_tip": "Double-check the street number in the app matches the building.",
          "source": "audit_xlsx:delivery_errors"
        },
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "prior_instructions_not_followed",
          "title": "Emphasized steps guest says were skipped last time",
          "why": "This guest already had a failed delivery when instructions were not followed.",
          "how": "Kept their must-do steps up front and added a read-all-steps-first reminder.",
          "night_tip": "Read all steps before you get out of the car. Guest is watching."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_instructions_not_followed",
          "title": "FACT: Instructions not followed on 2024-01-24",
          "problem": "Logged delivery error \u2014 Instructions not followed. Driver: Sandra Yanely DelToro Puente. Guest said: \"delivery last night was not put behind the wall, I almost thought it was not delivered when I opened the door\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sheet_error",
            "date": "2024-01-24",
            "source": "audit_xlsx:delivery_errors",
            "quote": "delivery last night was not put behind the wall, I almost thought it was not delivered when I opened the door",
            "resolution": "credited delivery fee",
            "thread_url": "",
            "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/5359059/conversation/39852131033879#part_id=comment-39852131033879-21909665868",
            "instructions_before": "N/A",
            "instructions_after": "(1) Make sure you're in WHITNEY CT and NOT SISKI! (2) Photo tinyurl.com/yrw4aw3l (3) Open the gate and follow the steps leading to its front door. (4) IMPORTANT: Leave the box on top of the DOORMAT ON\u2026",
            "driver": "Sandra Yanely DelToro Puente",
            "route": "Methodology HQ SDT 15"
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Make sure you&#x27;re in WHITNEY CT and NOT SISKI! Drop off location photo: tinyurl.com/yrw4aw3l // (2) Open the gate and follow the steps leading to its front door. // (3) IMPORTANT: Leave the box on top of the DOORMAT ON THE PORCH and not on the hard floor, right side up. DO NOT leave it outside the gate or on the hard floor!</span>",
      "current_instructions": "(1) Make sure you're in WHITNEY CT and NOT SISKI! Drop off location photo: tinyurl.com/yrw4aw3l // (2) Open the gate and follow the steps leading to its front door. // (3) IMPORTANT: Leave the box on top of the DOORMAT ON THE PORCH and not on the hard floor, right side up. DO NOT leave it outside the gate or on the hard floor!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 63,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_identifiers",
        "prior_instructions_not_followed",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Kirsten Oates",
      "email": "kirsten@porthos.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875627",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/368388",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Google Maps is accurate. 1. You're in the correct location if you see #33 in the garage. // 2. Though a wooden gate and up wooden stairs. // 3. Leave the box at the front door",
      "full_address": "33 Filbert Ave, Sausalito, 94965",
      "maps_link": "https://www.google.com/maps/place/33+Filbert+Ave%2C+Sausalito%2C+94965+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Google Maps is accurate. 1. You're in the correct location if you see #33 in the garage. || (2) 2. Though a wooden gate and up wooden stairs. || (3) 3. Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Google Maps is accurate. 1. You're in the correct location if you see #33 in the garage. || (2) 2. Though a wooden gate and up wooden stairs. || (3) 3. Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Google Maps is accurate. 1. You&#x27;re in the correct location if you see #33 in the garage. // 2. Though a wooden gate and up wooden stairs. // 3. Leave the box at the front door",
      "current_instructions": "Google Maps is accurate. 1. You're in the correct location if you see #33 in the garage. // 2. Though a wooden gate and up wooden stairs. // 3. Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Ly Kowalski",
      "email": "lymski@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875549",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/368448",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "1. Use Google Maps to locate the address // 2. Address number 1967 Dorrance Ct can be seen close to the porch // 3. Leave box on porch behind grey chair",
      "full_address": "1967 Dorrance Ct, San Jose, 95125",
      "maps_link": "https://www.google.com/maps/place/1967+Dorrance+Ct%2C+San+Jose%2C+95125+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) 1. Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 1967 on the mailbox or building. || (3) 2. Address number 1967 Dorrance Ct can be seen close to the porch || (4) 3. Leave box on porch behind grey chair || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) 1. Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 1967 on the mailbox or building. || (3) 2. Address number 1967 Dorrance Ct can be seen close to the porch || (4) 3. Leave box on porch behind grey chair || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">1. Use Google Maps to locate the address // 2. Address number 1967 Dorrance Ct can be seen close to the porch // 3. Leave box on porch behind grey chair</span>",
      "current_instructions": "1. Use Google Maps to locate the address // 2. Address number 1967 Dorrance Ct can be seen close to the porch // 3. Leave box on porch behind grey chair",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Kimberly Vanderheiden",
      "email": "kavander@pm.me",
      "order_link": "https://app.gomethodology.com/admin/orders/2875405",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/368456",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "18637 W. Cavendish Drive. (1) Use Google Maps to locate the address || (2) The house number is 18637 which is painted on the sidewalk in front of the house. This number can also be found just beside the front door. (3) Leave box on front porch",
      "full_address": "18637 W. Cavendish Dr., 18637 W. Cavendish Drive, Castro Valley, 94552",
      "maps_link": "https://www.google.com/maps/place/18637+W.+Cavendish+Dr.%2C+18637+W.+Cavendish+Drive%2C+Castro+Valley%2C+94552+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 18637 W. Cavendish Drive. || (2) Use Google Maps to locate the address || (3) The house number is 18637 which is painted on the sidewalk in front of the house. This number can also be found just beside the front door. || (4) Leave box on front porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 18637 W. Cavendish Drive. || (2) Use Google Maps to locate the address || (3) The house number is 18637 which is painted on the sidewalk in front of the house. This number can also be found just beside the front door. || (4) Leave box on front porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "18637 W. Cavendish Drive. (1) Use Google Maps to locate the address || (2) The house number is 18637 which is painted on the sidewalk in front of the house. This number can also be found just beside the front door. (3) Leave box on front porch",
      "current_instructions": "18637 W. Cavendish Drive. (1) Use Google Maps to locate the address || (2) The house number is 18637 which is painted on the sidewalk in front of the house. This number can also be found just beside the front door. (3) Leave box on front porch",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Miranda Z.",
      "email": "mirandaz@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876039",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/368625",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 98 is displayed at the mailbox at the beginning of the driveway || (3) There is no gate, leave on the table next to the front door",
      "full_address": "98 James Ave, Atherton, 94027",
      "maps_link": "https://www.google.com/maps/place/98+James+Ave%2C+Atherton%2C+94027+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 98 is displayed at the mailbox at the beginning of the driveway || (3) There is no gate, leave on the table next to the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 98 is displayed at the mailbox at the beginning of the driveway || (3) There is no gate, leave on the table next to the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 98 is displayed at the mailbox at the beginning of the driveway || (3) There is no gate, leave on the table next to the front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 98 is displayed at the mailbox at the beginning of the driveway || (3) There is no gate, leave on the table next to the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Anne Kerr",
      "email": "annetkerr@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875763",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/368716",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps, it will guide you to the address. //(2) Leave inside the gate. If not home, please place box under the stairs out of sight. Thank you",
      "full_address": "753 Vermont St, San Francisco, 94107",
      "maps_link": "https://www.google.com/maps/place/753+Vermont+St%2C+San+Francisco%2C+94107+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps, it will guide you to the address. // || (2) You are at the CORRECT house if you see the number 753 on the mailbox or building. || (3) Leave inside the gate. If not home, please place box under the stairs out of sight. Thank you || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps, it will guide you to the address. // || (2) You are at the CORRECT house if you see the number 753 on the mailbox or building. || (3) Leave inside the gate. If not home, please place box under the stairs out of sight. Thank you || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps, it will guide you to the address. //(2) Leave inside the gate. If not home, please place box under the stairs out of sight. Thank you</span>",
      "current_instructions": "(1) Use Google Maps, it will guide you to the address. //(2) Leave inside the gate. If not home, please place box under the stairs out of sight. Thank you",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Katherine Luna",
      "email": "katherine.e.luna@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876515",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/368751",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "10725 Peninsular Ave, Cupertino, 95014",
      "maps_link": "https://www.google.com/maps/place/10725+Peninsular+Ave%2C+Cupertino%2C+95014+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 10725 Peninsular Ave, Cupertino, 95014. || (2) You are at the correct location if you see house/building number 10725. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 10725 Peninsular Ave, Cupertino, 95014. || (2) You are at the correct location if you see house/building number 10725. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Nicole Yue",
      "email": "nicole@nicoleyue.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875231",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/368804",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address // (2) The house number is 4215 and can be found just beside the front door. // (3) Leave at the Front door, if possible behind plant",
      "full_address": "4215 Duke Ct, Fairfield, 94534",
      "maps_link": "https://www.google.com/maps/place/4215+Duke+Ct%2C+Fairfield%2C+94534+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address // || (2) The house number is 4215 and can be found just beside the front door. // || (3) Leave at the Front door, if possible behind plant || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address // || (2) The house number is 4215 and can be found just beside the front door. // || (3) Leave at the Front door, if possible behind plant || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address // (2) The house number is 4215 and can be found just beside the front door. // (3) Leave at the Front door, if possible behind plant",
      "current_instructions": "(1) Use Google Maps to locate the address // (2) The house number is 4215 and can be found just beside the front door. // (3) Leave at the Front door, if possible behind plant",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Lori Rhodes",
      "email": "rhodes.lori@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877252",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/372848",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 2312. (1) Apartment 2312 \u2014 box delivered to the third floor || (2) Gate access: There will be a black digital reader at the courtyard gate to the left of the building doors of 331. Please do not use the call box || (3) Entry code: Please enter 8660741, which works for the gate to the courtyard || (4) Once through the gate, walk straight, turn left at the end of the walk, and enter through the 331 building doors using the same code || (5) Apartment access: Take the elevator to floor 3, go left, and I am on the left at 2312 ||",
      "full_address": "331 El Camino Real, Unit 2312, San Carlos, 94070",
      "maps_link": "https://www.google.com/maps/place/331+El+Camino+Real%2C+Unit+2312%2C+San+Carlos%2C+94070+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Unit 2312. || (2) Apartment 2312 \u2014 box delivered to the third floor || (3) Gate access: There will be a black digital reader at the courtyard gate to the left of the building doors of 331. Please do not use the call box || (4) Entry code: Please enter 8660741, which works for the gate to the courtyard || (5) Once through the gate, walk straight, turn left at the end of the walk, and enter through the 331 building doors using the same code || (6) Apartment access: Take the elevator to floor 3, go left, and I am on the left at 2312 || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (8) If gate, call box, or buzzer fails: call guest at 925-200-1123 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 2312. || (2) Apartment 2312 \u2014 box delivered to the third floor || (3) Gate access: There will be a black digital reader at the courtyard gate to the left of the building doors of 331. Please do not use the call box || (4) Entry code: Please enter 8660741, which works for the gate to the courtyard || (5) Once through the gate, walk straight, turn left at the end of the walk, and enter through the 331 building doors using the same code || (6) Apartment access: Take the elevator to floor 3, go left, and I am on the left at 2312 || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (8) If gate, call box, or buzzer fails: call guest at 925-200-1123 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "call box"
          ],
          "span": "call box",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Unit 2312. (1) Apartment 2312 \u2014 box delivered to the third floor || (2) Gate access: There will be a black digital reader at the courtyard gate to the left of the building doors of 331. Please do not use the <mark class=\"redline risk\">call box</mark> || (3) Entry code: Please enter 8660741, which works for the gate to the courtyard || (4) Once through the gate, walk straight, turn left at the end of the walk, and enter through the 331 building doors using the same code || (5) Apartment access: Take the elevator to floor 3, go left, and I am on the left at 2312 ||",
      "current_instructions": "Unit 2312. (1) Apartment 2312 \u2014 box delivered to the third floor || (2) Gate access: There will be a black digital reader at the courtyard gate to the left of the building doors of 331. Please do not use the call box || (3) Entry code: Please enter 8660741, which works for the gate to the courtyard || (4) Once through the gate, walk straight, turn left at the end of the walk, and enter through the 331 building doors using the same code || (5) Apartment access: Take the elevator to floor 3, go left, and I am on the left at 2312 ||",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Elizabeth Burr",
      "email": "busyburr@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876385",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/373047",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use google maps to locate address. 700 Woodland is a gray ranch house that has \"700\" beside its front door // (2) Please put the delivery behind one of the gray planters on our front porch",
      "full_address": "700 Woodland Ave, Menlo Park, 94025",
      "maps_link": "https://www.google.com/maps/place/700+Woodland+Ave%2C+Menlo+Park%2C+94025+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use google maps to locate address. 700 Woodland is a gray ranch house that has \"700\" beside its front door // || (2) You are at the CORRECT house if you see the number 700 on the mailbox or building. || (3) Please put the delivery behind one of the gray planters on our front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use google maps to locate address. 700 Woodland is a gray ranch house that has \"700\" beside its front door // || (2) You are at the CORRECT house if you see the number 700 on the mailbox or building. || (3) Please put the delivery behind one of the gray planters on our front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use google maps to locate address. 700 Woodland is a gray ranch house that has &quot;700&quot; beside its front door // (2) Please put the delivery behind one of the gray planters on our front porch</span>",
      "current_instructions": "(1) Use google maps to locate address. 700 Woodland is a gray ranch house that has \"700\" beside its front door // (2) Please put the delivery behind one of the gray planters on our front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Chris Neely",
      "email": "chris.neely@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875193",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/373226",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use google maps to locate. You should be in BODIE CT, and you can see house number 5616 on the right side of the front door. // (2) Leave the package in front of the door",
      "full_address": "5616 Bodie Ct, San Jose, 95123",
      "maps_link": "https://www.google.com/maps/place/5616+Bodie+Ct%2C+San+Jose%2C+95123+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate. You should be in BODIE CT, and you can see house number 5616 on the right side of the front door. // || (2) Leave the package in front of the door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate. You should be in BODIE CT, and you can see house number 5616 on the right side of the front door. // || (2) Leave the package in front of the door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use google maps to locate. You should be in BODIE CT, and you can see house number 5616 on the right side of the front door. // (2) Leave the package in front of the door",
      "current_instructions": "(1) Use google maps to locate. You should be in BODIE CT, and you can see house number 5616 on the right side of the front door. // (2) Leave the package in front of the door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Benjamin McCloskey",
      "email": "bpmccloskey@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876556",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/373785",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Use google maps to locate the address. You're in the correct location if you see house number 70 on the gray front door. // The box has to be tucked off to the side against the wall (not on the front door so it won't get stolen) where I leave the box to be returned",
      "full_address": "70 Divisadero St, San Francisco, 94117",
      "maps_link": "https://www.google.com/maps/place/70+Divisadero+St%2C+San+Francisco%2C+94117+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate the address. You're in the correct location if you see house number 70 on the gray front door. || (2) The box has to be tucked off to the side against the wall (not on the front door so it won't get stolen) where I leave the box to be returned || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate the address. You're in the correct location if you see house number 70 on the gray front door. || (2) The box has to be tucked off to the side against the wall (not on the front door so it won't get stolen) where I leave the box to be returned || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Use google maps to locate the address. You&#x27;re in the correct location if you see house number 70 on the gray front door. // The box has to be tucked off to the side against the wall (not on the front door so it won&#x27;t get stolen) where I leave the box to be returned",
      "current_instructions": "Use google maps to locate the address. You're in the correct location if you see house number 70 on the gray front door. // The box has to be tucked off to the side against the wall (not on the front door so it won't get stolen) where I leave the box to be returned",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Neel Pasricha",
      "email": "neel.pasricha@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875700",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/374322",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please pickup/drop-off package from front porch. Do not ring doorbell",
      "full_address": "415 Burlingame Ave, Burlingame, 94010",
      "maps_link": "https://www.google.com/maps/place/415+Burlingame+Ave%2C+Burlingame%2C+94010+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Conflicting ring / do-not-ring in same instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please pickup/drop-off package from front porch. || (2) You are at the CORRECT house if you see the number 415 on the mailbox or building. || (3) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 248-318-4956): leave box in a safe visible spot at 415 Burlingame Ave, Burlingame, 94010. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please pickup/drop-off package from front porch. || (2) You are at the CORRECT house if you see the number 415 on the mailbox or building. || (3) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 248-318-4956): leave box in a safe visible spot at 415 Burlingame Ave, Burlingame, 94010. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "conflict_ring",
          "title": "Removed conflicting ring / do-not-ring instructions",
          "why": "Instructions said both ring AND do not ring \u2014 drivers did the wrong one.",
          "how": "One clear rule now. Backup step if nobody answers.",
          "night_tip": "Follow the DO NOT RING line. Don't improvise."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 ",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "ring",
            "doorbell"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "conflict_ring",
          "title": "RISK: Conflicting ring / do-not-ring in same instructions",
          "problem": "Conflicting ring / do-not-ring in same instructions",
          "spans": [
            "ring",
            "doorbell",
            "Do not ring"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Conflicting ring / do-not-ring in same instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Please pickup/drop-off package from front porch. <mark class=\"redline risk\">Do not ring</mark> <mark class=\"redline risk\">doorbell</mark>",
      "current_instructions": "Please pickup/drop-off package from front porch. Do not ring doorbell",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_identifiers",
        "conflict_ring",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Caroline Wright",
      "email": "carolinepwright@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876070",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/375122",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 3. (1) Use Google Maps to locate the address || (2) The house number is 166 and can be found beside the gate || (3) Buzz Unit 3 on the call box. Leave box in front of the unit door (Need to carry the box upstairs). If no answer from the callbox, please call the number 206-963-8938 directly (try at least 3x) || (4) the driver is required to get in touch with Methodology for the LAST OPTION drop-off. Following this, Methodology will contact the guest (via email + SMS) to relay information and provide them with a photo of the delivery",
      "full_address": "166 29th St, Apt 3, San Francisco, 94110",
      "maps_link": "https://www.google.com/maps/place/166+29th+St%2C+Apt+3%2C+San+Francisco%2C+94110+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 3. || (2) Use Google Maps to locate the address || (3) The house number is 166 and can be found beside the gate || (4) Buzz Unit 3 on the call box. Leave box in front of the unit door (Need to carry the box upstairs). If no answer from the callbox, please call the number 206-963-8938 directly (try at least 3x) || (5) the driver is required to get in touch with Methodology for the LAST OPTION drop-off. Following this, Methodology will contact the guest (via email + SMS) to relay information and provide them with a photo of the delivery",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 3. || (2) Use Google Maps to locate the address || (3) The house number is 166 and can be found beside the gate || (4) Buzz Unit 3 on the call box. Leave box in front of the unit door (Need to carry the box upstairs). If no answer from the callbox, please call the number 206-963-8938 directly (try at least 3x) || (5) the driver is required to get in touch with Methodology for the LAST OPTION drop-off. Following this, Methodology will contact the guest (via email + SMS) to relay information and provide them with a photo of the delivery",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 3. (1) Use Google Maps to locate the address || (2) The house number is 166 and can be found beside the gate || (3) Buzz Unit 3 on the call box. Leave box in front of the unit door (Need to carry the box upstairs). If no answer from the callbox, please call the number 206-963-8938 directly (try at least 3x) || (4) the driver is required to get in touch with Methodology for the LAST OPTION drop-off. Following this, Methodology will contact the guest (via email + SMS) to relay information and provide them with a photo of the delivery",
      "current_instructions": "Apt 3. (1) Use Google Maps to locate the address || (2) The house number is 166 and can be found beside the gate || (3) Buzz Unit 3 on the call box. Leave box in front of the unit door (Need to carry the box upstairs). If no answer from the callbox, please call the number 206-963-8938 directly (try at least 3x) || (4) the driver is required to get in touch with Methodology for the LAST OPTION drop-off. Following this, Methodology will contact the guest (via email + SMS) to relay information and provide them with a photo of the delivery",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Lisa Lefebre",
      "email": "lisa.a.lefebre@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875533",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "28809 Vista Grande Dr, Hayward, 94544",
      "maps_link": "https://www.google.com/maps/place/28809+Vista+Grande+Dr%2C+Hayward%2C+94544+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 28809 Vista Grande Dr, Hayward, 94544. || (2) You are at the correct location if you see house/building number 28809. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 28809 Vista Grande Dr, Hayward, 94544. || (2) You are at the correct location if you see house/building number 28809. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Bryant Sparkman",
      "email": "bsparkman@centuryurban.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875613",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/375926",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) Please place the box at the front entry of the home",
      "full_address": "21 Drakes Cove Ct, Larkspur, 94939",
      "maps_link": "https://www.google.com/maps/place/21+Drakes+Cove+Ct%2C+Larkspur%2C+94939+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 21 on the mailbox or building. || (3) Please place the box at the front entry of the home || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 21 on the mailbox or building. || (3) Please place the box at the front entry of the home || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps to locate the address || (2) Please place the box at the front entry of the home</span>",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) Please place the box at the front entry of the home",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Taylor Silleman",
      "email": "taylorsilleman@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877214",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "The house is pink with a coral door. There will be a black convertible parked in the driveway",
      "full_address": "1324 Maxwell Ave, Napa, 94559",
      "maps_link": "https://www.google.com/maps/place/1324+Maxwell+Ave%2C+Napa%2C+94559+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) The house is pink with a coral door. || (2) You are at the CORRECT house if you see the number 1324 on the mailbox or building. || (3) There will be a black convertible parked in the driveway || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) The house is pink with a coral door. || (2) You are at the CORRECT house if you see the number 1324 on the mailbox or building. || (3) There will be a black convertible parked in the driveway || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">The house is pink with a coral door. There will be a black convertible parked in the driveway</span>",
      "current_instructions": "The house is pink with a coral door. There will be a black convertible parked in the driveway",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Kenneth Dulaney",
      "email": "kdulaney1@live.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877434",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/376669",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "17 Stanley Rd, Burlingame, 94010",
      "maps_link": "https://www.google.com/maps/place/17+Stanley+Rd%2C+Burlingame%2C+94010+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 17 Stanley Rd, Burlingame, 94010. || (2) You are at the correct location if you see house/building number 17. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 17 Stanley Rd, Burlingame, 94010. || (2) You are at the correct location if you see house/building number 17. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Alison Ayala",
      "email": "alison.e.ayala@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875216",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/377146",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "307 E Ranch Rd, Sacramento, 95825",
      "maps_link": "https://www.google.com/maps/place/307+E+Ranch+Rd%2C+Sacramento%2C+95825+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to navigate to 307 E Ranch Rd, Sacramento, 95825. || (2) You are at the correct location if you see house/building number 307. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to navigate to 307 E Ranch Rd, Sacramento, 95825. || (2) You are at the correct location if you see house/building number 307. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 41,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "huong nguyen-valle",
      "email": "nguyen.h@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876495",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/378362",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 236. (1) Use Google Maps as a guide. || (2) The entrance to the building is on West Ranger. Note: Look for the 'Leasing Sign'. || (3) Look for the Intercom on the left of the door. See photo: https://prnt.sc/h_uCrYFJDbuB || (4) At the Intercom, press the 'delivery' button and use the delivery code: 728511, to enter. Note: the code is good to use until June 25, 2027. || (5) Once you're inside the building, make a right towards the management office and take the elevator to the 2nd floor. || (6) Go to Unit 236 and leave the box at the front door",
      "full_address": "2350 Saratoga St, Unit 236, Alameda, 94501",
      "maps_link": "https://www.google.com/maps/place/2350+Saratoga+St%2C+Unit+236%2C+Alameda%2C+94501+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 236. || (2) Use Google Maps as a guide. || (3) The entrance to the building is on West Ranger. Note: Look for the 'Leasing Sign'. || (4) Look for the Intercom on the left of the door. See photo: https://prnt.sc/h_uCrYFJDbuB || (5) At the Intercom, press the 'delivery' button and use the delivery code: 728511, to enter. Note: the code is good to use until June 25, 2027. || (6) Once you're inside the building, make a right towards the management office and take the elevator to the 2nd floor. || (7) Go to Unit 236 and leave the box at the front door || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 236. || (2) Use Google Maps as a guide. || (3) The entrance to the building is on West Ranger. Note: Look for the 'Leasing Sign'. || (4) Look for the Intercom on the left of the door. See photo: https://prnt.sc/h_uCrYFJDbuB || (5) At the Intercom, press the 'delivery' button and use the delivery code: 728511, to enter. Note: the code is good to use until June 25, 2027. || (6) Once you're inside the building, make a right towards the management office and take the elevator to the 2nd floor. || (7) Go to Unit 236 and leave the box at the front door || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 236. (1) Use Google Maps as a guide. || (2) The entrance to the building is on West Ranger. Note: Look for the &#x27;Leasing Sign&#x27;. || (3) Look for the Intercom on the left of the door. See photo: https://prnt.sc/h_uCrYFJDbuB || (4) At the Intercom, press the &#x27;delivery&#x27; button and use the delivery code: 728511, to enter. Note: the code is good to use until June 25, 2027. || (5) Once you&#x27;re inside the building, make a right towards the management office and take the elevator to the 2nd floor. || (6) Go to Unit 236 and leave the box at the front door",
      "current_instructions": "Unit 236. (1) Use Google Maps as a guide. || (2) The entrance to the building is on West Ranger. Note: Look for the 'Leasing Sign'. || (3) Look for the Intercom on the left of the door. See photo: https://prnt.sc/h_uCrYFJDbuB || (4) At the Intercom, press the 'delivery' button and use the delivery code: 728511, to enter. Note: the code is good to use until June 25, 2027. || (5) Once you're inside the building, make a right towards the management office and take the elevator to the 2nd floor. || (6) Go to Unit 236 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Michelle Mattea",
      "email": "michellemattea@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876492",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "leave on side of porch so it can't be seen from street",
      "full_address": "5240 Concord Blvd, Concord, 94521",
      "maps_link": "https://www.google.com/maps/place/5240+Concord+Blvd%2C+Concord%2C+94521+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) leave on side of porch so it can't be seen from street || (2) You are at the CORRECT house if you see the number 5240 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) leave on side of porch so it can't be seen from street || (2) You are at the CORRECT house if you see the number 5240 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">leave on side of porch so it can&#x27;t be seen from street</span>",
      "current_instructions": "leave on side of porch so it can't be seen from street",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Claudia Paz",
      "email": "cpaz086@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875814",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/382457",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) The house number \"1554\" is on front door. Left duplex. || (3) Leave box by the front door",
      "full_address": "1554 Dolores St, San Francisco, 94110",
      "maps_link": "https://www.google.com/maps/place/1554+Dolores+St%2C+San+Francisco%2C+94110+USA/",
      "reviewed": "",
      "notes": "Last error [2026-05-25] [#delivery-status]: Redelivery required \u2014 \"Redelivery for Tuesday \u00b7 Ops: Redelivery scheduled for Tuesday. I spoke with the driver to confirm that the box was left behind at\u2026\"",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) REDELIVERY STOP \u2014 follow every step exactly (guest already needed a replacement box). || (2) Use Google Maps for guidance. || (3) The house number \"1554\" is on front door. Left duplex. || (4) Leave box by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_redelivery",
          "headline": "Redelivery required",
          "date": "2026-05-25",
          "source": "#delivery-status:2026-05-25",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "Redelivery for Tuesday",
          "thread_context": "Redelivery scheduled for Tuesday. I spoke with the driver to confirm that the box was left behind at HQ. Related HERE _From_: Rochele. ----- Hi <!subteam^S01JNGVGVK3> <@U0768KGN9PT> <@U926LTTS5>! This is a *special ...",
          "guest_report": "Redelivery for Tuesday",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Claudia Paz *Failure Reason:* OTHER *Failure Notes:* Redelivery for Tuesday _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Redelivery scheduled for Tuesday. I spoke with the driver to confirm that the box was left be\u2026",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779692789074259",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-05-25",
          "issue_code": "prior_redelivery",
          "headline": "Redelivery required \u2014 Redelivery for Tuesday",
          "guest_report": "Redelivery for Tuesday",
          "what_happened": "Redelivery for Tuesday",
          "failure_reason": "OTHER",
          "failure_notes": "Redelivery for Tuesday",
          "driver": "",
          "resolution": "Redelivery scheduled for Tuesday. I spoke with the driver to confirm that the box was left behind at HQ. Related HERE _From_: Rochele. ----- Hi <!subteam^S01JNGVGVK3> <@U0768KGN9PT> <@U926LTTS5>! This is a *special ...",
          "source": "#delivery-status:2026-05-25",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779692789074259",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Redelivery required \u2014 Redelivery for Tuesday",
      "last_error_date": "2026-05-25",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) REDELIVERY STOP \u2014 follow every step exactly (guest already needed a replacement box). || (2) Use Google Maps for guidance. || (3) The house number \"1554\" is on front door. Left duplex. || (4) Leave box by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "prior_redelivery",
          "title": "Tightened instructions after a redelivery",
          "why": "Ops already sent a replacement box \u2014 same mistake costs time and money.",
          "how": "Steps are clearer and numbered from what we know went wrong.",
          "night_tip": "Follow every step \u2014 this guest is a redo."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_redelivery",
          "title": "FACT: Redelivery required [2026-05-25]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"Redelivery for Tuesday\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-25",
            "source": "#delivery-status:2026-05-25",
            "channel": "#delivery-status",
            "quote": "Redelivery for Tuesday",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779692789074259",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) The house number &quot;1554&quot; is on front door. Left duplex. || (3) Leave box by the front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) The house number \"1554\" is on front door. Left duplex. || (3) Leave box by the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 53,
      "risk_tier": "P0",
      "risk_factors": [
        "prior_redelivery",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Chantelle Wu",
      "email": "chantelle_wu@berkeley.edu",
      "order_link": "https://app.gomethodology.com/admin/orders/2876007",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/383092",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 304. (1) Use Google Maps as a guide. || (2) Enter from \"La Avenida Street & Macon Avenue\". || (3) At this intersection, turn left and you will see the Row at Pear Village building on the left. || (4) At the building entrance, use the calling machine and select \"Apt 304\", and the guest will open the door for you. || (5) Once in, go to Apt 304 and leave the box at the front door",
      "full_address": "1265 Pear Ave, Apt 304, Mountain View, 94043",
      "maps_link": "https://www.google.com/maps/place/1265+Pear+Ave%2C+Apt+304%2C+Mountain+View%2C+94043+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 304. || (2) Use Google Maps as a guide. || (3) Enter from \"La Avenida Street & Macon Avenue\". || (4) At this intersection, turn left and you will see the Row at Pear Village building on the left. || (5) At the building entrance, use the calling machine and select \"Apt 304\", and the guest will open the door for you. || (6) Once in, go to Apt 304 and leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 304. || (2) Use Google Maps as a guide. || (3) Enter from \"La Avenida Street & Macon Avenue\". || (4) At this intersection, turn left and you will see the Row at Pear Village building on the left. || (5) At the building entrance, use the calling machine and select \"Apt 304\", and the guest will open the door for you. || (6) Once in, go to Apt 304 and leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 304. (1) Use Google Maps as a guide. || (2) Enter from &quot;La Avenida Street &amp; Macon Avenue&quot;. || (3) At this intersection, turn left and you will see the Row at Pear Village building on the left. || (4) At the building entrance, use the calling machine and select &quot;Apt 304&quot;, and the guest will open the door for you. || (5) Once in, go to Apt 304 and leave the box at the front door",
      "current_instructions": "Apt 304. (1) Use Google Maps as a guide. || (2) Enter from \"La Avenida Street & Macon Avenue\". || (3) At this intersection, turn left and you will see the Row at Pear Village building on the left. || (4) At the building entrance, use the calling machine and select \"Apt 304\", and the guest will open the door for you. || (5) Once in, go to Apt 304 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Mark Vicknair",
      "email": "1caferacer@comcast.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2875839",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/385593",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Use Google Maps to locate the address || The house number 8853 || Enter the area and leave the box at the door to the right of the house on the first floor. The door is just before the stairs",
      "full_address": "8853 Empire Grade, Santa Cruz, 95060",
      "maps_link": "https://www.google.com/maps/place/8853+Empire+Grade%2C+Santa+Cruz%2C+95060+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number 8853 || (3) Enter the area and leave the box at the door to the right of the house on the first floor. The door is just before the stairs || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number 8853 || (3) Enter the area and leave the box at the door to the right of the house on the first floor. The door is just before the stairs || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Use Google Maps to locate the address || The house number 8853 || Enter the area and leave the box at the door to the right of the house on the first floor. The door is just before the stairs",
      "current_instructions": "Use Google Maps to locate the address || The house number 8853 || Enter the area and leave the box at the door to the right of the house on the first floor. The door is just before the stairs",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Matthew Wraith",
      "email": "wraithm@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876435",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave box at front door",
      "full_address": "293 Waverley St, Menlo Park, 94025",
      "maps_link": "https://www.google.com/maps/place/293+Waverley+St%2C+Menlo+Park%2C+94025+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave box at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave box at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave box at front door",
      "current_instructions": "Leave box at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Rachael Craig",
      "email": "rachael.craig@mindvehicles.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876419",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "door code is 5286 and packages can be left inside the inner door vestibule",
      "full_address": "3357 26th St, San Francisco, 94110",
      "maps_link": "https://www.google.com/maps/place/3357+26th+St%2C+San+Francisco%2C+94110+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) door code is 5286 and packages can be left inside the inner door vestibule || (2) You are at the CORRECT house if you see the number 3357 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) door code is 5286 and packages can be left inside the inner door vestibule || (2) You are at the CORRECT house if you see the number 3357 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">door code is 5286 and packages can be left inside the inner door vestibule</span>",
      "current_instructions": "door code is 5286 and packages can be left inside the inner door vestibule",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Suzanne Ton",
      "email": "suziezplace@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875407",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The house number 1334 can be found beside the front door || (3) Please leave on porch https://prnt.sc/GuPQ2gy_p4Si",
      "full_address": "1334 39th St, Sacramento, 95816",
      "maps_link": "https://www.google.com/maps/place/1334+39th+St%2C+Sacramento%2C+95816+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number 1334 can be found beside the front door || (3) Please leave on porch https://prnt.sc/GuPQ2gy_p4Si || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number 1334 can be found beside the front door || (3) Please leave on porch https://prnt.sc/GuPQ2gy_p4Si || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address || (2) The house number 1334 can be found beside the front door || (3) Please leave on porch https://prnt.sc/GuPQ2gy_p4Si",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The house number 1334 can be found beside the front door || (3) Please leave on porch https://prnt.sc/GuPQ2gy_p4Si",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Attlee Harrell",
      "email": "attleeharrell@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875329",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/392124",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) You'll see a '136' sign in front of the house. See photo: https://prnt.sc/_Es1WV5sNd4j || (3) Leave the box at the front door",
      "full_address": "136 Worthing Ct, Discovery Bay, 94505",
      "maps_link": "https://www.google.com/maps/place/136+Worthing+Ct%2C+Discovery+Bay%2C+94505+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 136 on the mailbox or building. || (3) You'll see a '136' sign in front of the house. See photo: https://prnt.sc/_Es1WV5sNd4j || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 136 on the mailbox or building. || (3) You'll see a '136' sign in front of the house. See photo: https://prnt.sc/_Es1WV5sNd4j || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as a guide. || (2) You&#x27;ll see a &#x27;136&#x27; sign in front of the house. See photo: https://prnt.sc/_Es1WV5sNd4j || (3) Leave the box at the front door</span>",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) You'll see a '136' sign in front of the house. See photo: https://prnt.sc/_Es1WV5sNd4j || (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Samantha Dove",
      "email": "arin.skysong@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876481",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "IMPORTANT: DO NOT leave the box on the steps or anywhere outside!!! It will be stolen. // (1) Go to the wooden gate to your left between the house and detached garages facing the building // (2) Use code 6028 to open the wooden gate: enter code 6028, open the box, push in gently at the bottom of the gate, then open. Be sure to scramble the dial and close the box afterwards. // (3) Go inside and place the box BESIDE the trash cans, NOT inside them. [Location Photo: https://tinyurl.com/ysnlvx9h] // (4) Call Methodology concierge once the box has been dropped off",
      "full_address": "604 60th St, Oakland, 94609",
      "maps_link": "https://www.google.com/maps/place/604+60th+St%2C+Oakland%2C+94609+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) IMPORTANT: DO NOT leave the box on the steps or anywhere outside!!! It will be stolen. // || (2) You are at the CORRECT house if you see the number 604 on the mailbox or building. || (3) Go to the wooden gate to your left between the house and detached garages facing the building // || (4) Use code 6028 to open the wooden gate: enter code 6028, open the box, push in gently at the bottom of the gate, then open. Be sure to scramble the dial and close the box afterwards. // || (5) Go inside and place the box BESIDE the trash cans, NOT inside them. [Location Photo: https://tinyurl.com/ysnlvx9h] // || (6) Call Methodology concierge once the box has been dropped off || (7) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 415-939-0213): leave box in a safe visible spot at 604 60th St, Oakland, 94609. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) IMPORTANT: DO NOT leave the box on the steps or anywhere outside!!! It will be stolen. // || (2) You are at the CORRECT house if you see the number 604 on the mailbox or building. || (3) Go to the wooden gate to your left between the house and detached garages facing the building // || (4) Use code 6028 to open the wooden gate: enter code 6028, open the box, push in gently at the bottom of the gate, then open. Be sure to scramble the dial and close the box afterwards. // || (5) Go inside and place the box BESIDE the trash cans, NOT inside them. [Location Photo: https://tinyurl.com/ysnlvx9h] // || (6) Call Methodology concierge once the box has been dropped off || (7) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 415-939-0213): leave box in a safe visible spot at 604 60th St, Oakland, 94609. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">IMPORTANT: DO NOT leave the box on the steps or anywhere outside!!! It will be stolen. // (1) Go to the wooden gate to your left between the house and detached garages facing the building // (2) Use code 6028 to open the wooden gate: enter code 6028, open the box, push in gently at the bottom of the gate, then open. Be sure to scramble the dial and close the box afterwards. // (3) Go inside and place the box BESIDE the trash cans, NOT inside them. [Location Photo: https://tinyurl.com/ysnlvx9h] // (4) Call Methodology concierge once the box has been dropped off</span>",
      "current_instructions": "IMPORTANT: DO NOT leave the box on the steps or anywhere outside!!! It will be stolen. // (1) Go to the wooden gate to your left between the house and detached garages facing the building // (2) Use code 6028 to open the wooden gate: enter code 6028, open the box, push in gently at the bottom of the gate, then open. Be sure to scramble the dial and close the box afterwards. // (3) Go inside and place the box BESIDE the trash cans, NOT inside them. [Location Photo: https://tinyurl.com/ysnlvx9h] // (4) Call Methodology concierge once the box has been dropped off",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Walter Haas",
      "email": "walter@walterhaas.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875797",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/394700",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Use Google Maps to locate the address || The house number is 2206. It is found at the top of the front door || Leave my box at the front door, which is secure behind my front gate. If its past 10 pm please do not ring the doorbell",
      "full_address": "2206 Steiner St, San Francisco, 94115",
      "maps_link": "https://www.google.com/maps/place/2206+Steiner+St%2C+San+Francisco%2C+94115+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); Long instructions not in standard (1) ...(2) numbered step format; Conflicting ring / do-not-ring in same instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number is 2206. It is found at the top of the front door || (3) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 415-298-3200): leave box in a safe visible spot at 2206 Steiner St, San Francisco, 94115. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number is 2206. It is found at the top of the front door || (3) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 415-298-3200): leave box in a safe visible spot at 2206 Steiner St, San Francisco, 94115. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "conflict_ring",
          "title": "Removed conflicting ring / do-not-ring instructions",
          "why": "Instructions said both ring AND do not ring \u2014 drivers did the wrong one.",
          "how": "One clear rule now. Backup step if nobody answers.",
          "night_tip": "Follow the DO NOT RING line. Don't improvise."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 ",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "ring",
            "doorbell"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "conflict_ring",
          "title": "RISK: Conflicting ring / do-not-ring in same instructions",
          "problem": "Conflicting ring / do-not-ring in same instructions",
          "spans": [
            "ring",
            "doorbell",
            "do not ring"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Conflicting ring / do-not-ring in same instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Use Google Maps to locate the address || The house number is 2206. It is found at the top of the front door || Leave my box at the front door, which is secure behind my front gate. If its past 10 pm please <mark class=\"redline risk\">do not ring</mark> the <mark class=\"redline risk\">doorbell</mark>",
      "current_instructions": "Use Google Maps to locate the address || The house number is 2206. It is found at the top of the front door || Leave my box at the front door, which is secure behind my front gate. If its past 10 pm please do not ring the doorbell",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_numbered_steps",
        "conflict_ring",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Emmett Haley",
      "email": "emmetthaley@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876493",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "462 Filbert St, San Francisco, 94133",
      "maps_link": "https://www.google.com/maps/place/462+Filbert+St%2C+San+Francisco%2C+94133+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to navigate to 462 Filbert St, San Francisco, 94133. || (2) You are at the correct location if you see house/building number 462. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to navigate to 462 Filbert St, San Francisco, 94133. || (2) You are at the correct location if you see house/building number 462. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 41,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Kartik Joshi",
      "email": "joshi.kartik@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876430",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 2L. Building 2, Apt L. Please drive into the parking lot at the BACK of the apartment. The apartment is on the first floor, under the stairs to the left, near the center of the parking lot",
      "full_address": "450 Harvard Ave, Apt 2L, Santa Clara, 95051",
      "maps_link": "https://www.google.com/maps/place/450+Harvard+Ave%2C+Apt+2L%2C+Santa+Clara%2C+95051+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Building 2, Apt L. || (2) Please drive into the parking lot at the BACK of the apartment. || (3) The apartment is on the first floor, under the stairs to the left, near the center of the parking lot || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Building 2, Apt L. || (2) Please drive into the parking lot at the BACK of the apartment. || (3) The apartment is on the first floor, under the stairs to the left, near the center of the parking lot || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 2L. Building 2, Apt L. Please drive into the parking lot at the BACK of the apartment. The apartment is on the first floor, under the stairs to the left, near the center of the parking lot",
      "current_instructions": "Apt 2L. Building 2, Apt L. Please drive into the parking lot at the BACK of the apartment. The apartment is on the first floor, under the stairs to the left, near the center of the parking lot",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 17,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Courtney Strand",
      "email": "courtney.strand21@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876434",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "# San",
      "full_address": "83 Manzanita Ave, # San, San Francisco, 94118",
      "maps_link": "https://www.google.com/maps/place/83+Manzanita+Ave%2C+%23+San%2C+San+Francisco%2C+94118+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 83 Manzanita Ave, # San, San Francisco, 94118. || (2) You are at the correct location if you see house/building number 83. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 83 Manzanita Ave, # San, San Francisco, 94118. || (2) You are at the correct location if you see house/building number 83. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "# San",
      "current_instructions": "# San",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Auston McReynolds",
      "email": "auston@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875529",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/398039",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please put box into insulated bag near door and zip to keep contents cool. Thanks!",
      "full_address": "833 51st St, Sacramento, 95819",
      "maps_link": "https://www.google.com/maps/place/833+51st+St%2C+Sacramento%2C+95819+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please put box into insulated bag near door and zip to keep contents cool. || (2) You are at the CORRECT house if you see the number 833 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please put box into insulated bag near door and zip to keep contents cool. || (2) You are at the CORRECT house if you see the number 833 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please put box into insulated bag near door and zip to keep contents cool. Thanks!</span>",
      "current_instructions": "Please put box into insulated bag near door and zip to keep contents cool. Thanks!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Kelly Harradine",
      "email": "kellyharradine@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876593",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/400636",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) medium-height wooden fence with an entry gate. || (3) Leave the box in front of the entry gate, under the shade",
      "full_address": "1108 Seville Dr, Pacifica, 94044",
      "maps_link": "https://www.google.com/maps/place/1108+Seville+Dr%2C+Pacifica%2C+94044+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 1108 on the mailbox or building. || (3) medium-height wooden fence with an entry gate. || (4) Leave the box in front of the entry gate, under the shade || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 1108 on the mailbox or building. || (3) medium-height wooden fence with an entry gate. || (4) Leave the box in front of the entry gate, under the shade || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps for guidance. || (2) medium-height wooden fence with an entry gate. || (3) Leave the box in front of the entry gate, under the shade</span>",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) medium-height wooden fence with an entry gate. || (3) Leave the box in front of the entry gate, under the shade",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Joanne Bohigian",
      "email": "jbohigian@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875489",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/402852",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Delivery can be left on front door porch against the wall at top of stairs",
      "full_address": "1034 Rudder Ln, Foster City, 94404",
      "maps_link": "https://www.google.com/maps/place/1034+Rudder+Ln%2C+Foster+City%2C+94404+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Delivery can be left on front door porch against the wall at top of stairs || (2) You are at the CORRECT house if you see the number 1034 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Delivery can be left on front door porch against the wall at top of stairs || (2) You are at the CORRECT house if you see the number 1034 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Delivery can be left on front door porch against the wall at top of stairs</span>",
      "current_instructions": "Delivery can be left on front door porch against the wall at top of stairs",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Ashley Ocampo",
      "email": "ashley.ocampo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875552",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/405541",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "3627 Divisadero St, San Francisco, 94123",
      "maps_link": "https://www.google.com/maps/place/3627+Divisadero+St%2C+San+Francisco%2C+94123+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to navigate to 3627 Divisadero St, San Francisco, 94123. || (2) You are at the correct location if you see house/building number 3627. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to navigate to 3627 Divisadero St, San Francisco, 94123. || (2) You are at the correct location if you see house/building number 3627. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 36,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "vip"
      ],
      "priority": 3
    },
    {
      "name": "Jennessa Van Kregten",
      "email": "jennessavk@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876292",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/406586",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) White house with black trim on the corner across from the park. || (3) Look for house number \"258\", located to the right of the front door. || (4) Leave the box by the front porch",
      "full_address": "258 Cronin Dr, Santa Clara, 95051",
      "maps_link": "https://www.google.com/maps/place/258+Cronin+Dr%2C+Santa+Clara%2C+95051+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) White house with black trim on the corner across from the park. || (3) Look for house number \"258\", located to the right of the front door. || (4) Leave the box by the front porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) White house with black trim on the corner across from the park. || (3) Look for house number \"258\", located to the right of the front door. || (4) Leave the box by the front porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) White house with black trim on the corner across from the park. || (3) Look for house number &quot;258&quot;, located to the right of the front door. || (4) Leave the box by the front porch",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) White house with black trim on the corner across from the park. || (3) Look for house number \"258\", located to the right of the front door. || (4) Leave the box by the front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Alex Gibson",
      "email": "agibson.uk@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875760",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 401. (1) Use Google Maps to locate the address || (2) The building is found in the corner of Filmore and Pacific || (3) Entrance is on the corner of Fillmore and Pacific. Leave box at the Lobby preferable, otherwise beside front door",
      "full_address": "2400 Pacific Ave, Apt 401, San Francisco, 94115",
      "maps_link": "https://www.google.com/maps/place/2400+Pacific+Ave%2C+Apt+401%2C+San+Francisco%2C+94115+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 401. || (2) Use Google Maps to locate the address || (3) The building is found in the corner of Filmore and Pacific || (4) Entrance is on the corner of Fillmore and Pacific. Leave box at the Lobby preferable, otherwise beside front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 401. || (2) Use Google Maps to locate the address || (3) The building is found in the corner of Filmore and Pacific || (4) Entrance is on the corner of Fillmore and Pacific. Leave box at the Lobby preferable, otherwise beside front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 401. (1) Use Google Maps to locate the address || (2) The building is found in the corner of Filmore and Pacific || (3) Entrance is on the corner of Fillmore and Pacific. Leave box at the Lobby preferable, otherwise beside front door",
      "current_instructions": "Apt 401. (1) Use Google Maps to locate the address || (2) The building is found in the corner of Filmore and Pacific || (3) Entrance is on the corner of Fillmore and Pacific. Leave box at the Lobby preferable, otherwise beside front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Lenora Young",
      "email": "lenora_young@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875434",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/411676",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Please use Google Maps for navigation. || (2) Look for the mailbox marked \u201c531\u201d (reference photo: https://prnt.sc/jfRnSYWUZHMb). || (3) Drive up the driveway and enter through the gate on the right-hand side. || (4) Proceed to the house, and ALL DELIVERIES MUST BE PLACED AT THE RED DOOR ONLY. PLEASE ALSO PICK UP ALL EMPTY BOXES",
      "full_address": "531 Woodland Rd, Kentfield, 94904",
      "maps_link": "https://www.google.com/maps/place/531+Woodland+Rd%2C+Kentfield%2C+94904+USA/",
      "reviewed": "",
      "notes": "Last error [2026-04-29] [#delivery-status]: Delivery complaint \u2014 \"Was the original delivery instruction audited before it went into production? \u00b7 @U034Q38UR, no, but the guest added delivery instructions on their account: _Please do not leave the food at our mailbox\u2026\"; Prior feedback [2026-04-19] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Raz _Feedback from Lenora Young_ -- Non-VIP https://app.gomethodology.com/admin/users/411676 *Signed up on:* 11/08/2023 *AOV:* $252.96 | *LTV:* $1,011.82 ==========\u2026\"",
      "revised_instructions": "(1) Please use Google Maps for navigation. || (2) Look for the mailbox marked \u201c531\u201d (reference photo: https://prnt.sc/jfRnSYWUZHMb). || (3) Drive up the driveway and enter through the gate on the right-hand side. || (4) Proceed to the house, and ALL DELIVERIES MUST BE PLACED AT THE RED DOOR ONLY. PLEASE ALSO PICK UP ALL EMPTY BOXES || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "date": "2026-04-29",
          "source": "#delivery-status:2026-04-29",
          "channel": "#delivery-status",
          "failure_reason": "",
          "failure_notes": "",
          "thread_context": "Was the original delivery instruction audited before it went into production? \u00b7 @U034Q38UR, no, but the guest added delivery instructions on their account: _Please do not leave the food at our mailbox. There are wild animals that will eat it. Drive up our driveway, enter the gate on the right hand .\u2026",
          "guest_report": "Was the original delivery instruction audited before it went into production? \u00b7 @U034Q38UR, no, but the guest added delivery instructions on their account: _Please do not leave the food at our mailbox. There are wild animals that will eat it. Drive up our driveway, enter the gate on the right hand .\u2026",
          "driver": "",
          "excerpt": "DELIVERY ISSUE REPORT: Reported by: Raz _Feedback from Lenora Young_ -- Non-VIP https://app.gomethodology.com/admin/users/411676 *Signed up on:* 11/08/2023 *AOV:* $252.96 | *LTV:* $1,011.82 ==================== IC Drivers || *Delivery Date:* ... | Stephen Liu: Was the original delivery instruction a\u2026",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777365050225349",
          "wc_link_label": "Open WC Slack post"
        },
        {
          "issue": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "date": "2026-04-19",
          "source": "#delivery-status:2026-04-19",
          "channel": "#delivery-status",
          "failure_reason": "",
          "failure_notes": "",
          "thread_context": "",
          "guest_report": "DELIVERY ISSUE REPORT: Reported by: Raz _Feedback from Lenora Young_ -- Non-VIP https://app.gomethodology.com/admin/users/411676 *Signed up on:* 11/08/2023 *AOV:* $252.96 | *LTV:* $1,011.82 ==================== IC Drivers || *Delivery Date:* ...",
          "driver": "",
          "excerpt": "DELIVERY ISSUE REPORT: Reported by: Raz _Feedback from Lenora Young_ -- Non-VIP https://app.gomethodology.com/admin/users/411676 *Signed up on:* 11/08/2023 *AOV:* $252.96 | *LTV:* $1,011.82 ==================== IC Drivers || *Delivery Date:* ...",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1776636225543989",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 2 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 2,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-04-29",
          "issue_code": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "guest_report": "Was the original delivery instruction audited before it went into production? \u00b7 @U034Q38UR, no, but the guest added delivery instructions on their account: _Please do not leave the food at our mailbox. There are wild animals that will eat it. Drive up our driveway, enter the gate on the right hand .\u2026",
          "what_happened": "DELIVERY ISSUE REPORT: Reported by: Raz _Feedback from Lenora Young_ -- Non-VIP https://app.gomethodology.com/admin/users/411676 *Signed up on:* 11/08/2023 *AOV:* $252.96 | *LTV:* $1,011.82 ==================== IC Drivers || *Delivery Date:* ... | Stephen Liu: Was the original delivery instruction audited before it went into production? | Rachzea Mae Riparip: @U034Q38UR, no, but the guest added delivery instructions on their account: _Please do not leave the food at our mailbox. There are wild a",
          "failure_reason": "",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-04-29",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777365050225349",
          "wc_link_label": "Open WC Slack post"
        },
        {
          "kind": "slack_feedback",
          "date": "2026-04-19",
          "issue_code": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "guest_report": "DELIVERY ISSUE REPORT: Reported by: Raz _Feedback from Lenora Young_ -- Non-VIP https://app.gomethodology.com/admin/users/411676 *Signed up on:* 11/08/2023 *AOV:* $252.96 | *LTV:* $1,011.82 ==================== IC Drivers || *Delivery Date:* ...",
          "what_happened": "DELIVERY ISSUE REPORT: Reported by: Raz _Feedback from Lenora Young_ -- Non-VIP https://app.gomethodology.com/admin/users/411676 *Signed up on:* 11/08/2023 *AOV:* $252.96 | *LTV:* $1,011.82 ==================== IC Drivers || *Delivery Date:* ...",
          "failure_reason": "",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-04-19",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1776636225543989",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Delivery complaint: Was the original delivery instruction audited before it went into production? \u00b7 @U034Q38UR, no, but the guest added delivery instructions on\u2026",
      "last_error_date": "2026-04-29",
      "suggested_instructions": "(1) Please use Google Maps for navigation. || (2) Look for the mailbox marked \u201c531\u201d (reference photo: https://prnt.sc/jfRnSYWUZHMb). || (3) Drive up the driveway and enter through the gate on the right-hand side. || (4) Proceed to the house, and ALL DELIVERIES MUST BE PLACED AT THE RED DOOR ONLY. PLEASE ALSO PICK UP ALL EMPTY BOXES || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_delivery_complaint",
          "title": "FACT: Delivery complaint [2026-04-29]",
          "problem": "WC reported this on #delivery-status. \"Was the original delivery instruction audited before it went into production? \u00b7 @U034Q38UR, no, but the guest added delivery instructions on their account: _Please do not leave the food at our mailbox. There are wild ani\u2026\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-04-29",
            "source": "#delivery-status:2026-04-29",
            "channel": "#delivery-status",
            "quote": "Was the original delivery instruction audited before it went into production? \u00b7 @U034Q38UR, no, but the guest added delivery instructions on their account: _Please do not leave the food at our mailbox. There are wild ani\u2026",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777365050225349",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "factual",
          "code": "prior_delivery_complaint",
          "title": "FACT: Delivery complaint [2026-04-19]",
          "problem": "WC reported this on #delivery-status. \"DELIVERY ISSUE REPORT: Reported by: Raz _Feedback from Lenora Young_ -- Non-VIP https://app.gomethodology.com/admin/users/411676 *Signed up on:* 11/08/2023 *AOV:* $252.96 | *LTV:* $1,011.82 ==================== IC Driver\u2026\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-04-19",
            "source": "#delivery-status:2026-04-19",
            "channel": "#delivery-status",
            "quote": "DELIVERY ISSUE REPORT: Reported by: Raz _Feedback from Lenora Young_ -- Non-VIP https://app.gomethodology.com/admin/users/411676 *Signed up on:* 11/08/2023 *AOV:* $252.96 | *LTV:* $1,011.82 ==================== IC Driver\u2026",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1776636225543989",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Please use Google Maps for navigation. || (2) Look for the mailbox marked \u201c531\u201d (reference photo: https://prnt.sc/jfRnSYWUZHMb). || (3) Drive up the driveway and enter through the gate on the right-hand side. || (4) Proceed to the house, and ALL DELIVERIES MUST BE PLACED AT THE RED DOOR ONLY. PLEASE ALSO PICK UP ALL EMPTY BOXES",
      "current_instructions": "(1) Please use Google Maps for navigation. || (2) Look for the mailbox marked \u201c531\u201d (reference photo: https://prnt.sc/jfRnSYWUZHMb). || (3) Drive up the driveway and enter through the gate on the right-hand side. || (4) Proceed to the house, and ALL DELIVERIES MUST BE PLACED AT THE RED DOOR ONLY. PLEASE ALSO PICK UP ALL EMPTY BOXES",
      "ltv": "$1,011.82",
      "aov": "$252.96",
      "vip": "No",
      "risk_score": 53,
      "risk_tier": "P1",
      "risk_factors": [
        "prior_delivery_complaint",
        "prior_delivery_complaint",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Andrea Tong",
      "email": "akwan726@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875670",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/412469",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) You should see a sign saying Livingston Terrace || (3) The first townhouse on the left in private street. Leave food at front door",
      "full_address": "110 Livingston Terrace Dr, San Bruno, 94066",
      "maps_link": "https://www.google.com/maps/place/110+Livingston+Terrace+Dr%2C+San+Bruno%2C+94066+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 110 on the mailbox or building. || (3) You should see a sign saying Livingston Terrace || (4) The first townhouse on the left in private street. Leave food at front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 110 on the mailbox or building. || (3) You should see a sign saying Livingston Terrace || (4) The first townhouse on the left in private street. Leave food at front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps to locate the address || (2) You should see a sign saying Livingston Terrace || (3) The first townhouse on the left in private street. Leave food at front door</span>",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) You should see a sign saying Livingston Terrace || (3) The first townhouse on the left in private street. Leave food at front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Eric Gomez",
      "email": "ericjg89@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875900",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/414733",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps, it will guide you to the address. //(2) There is a large \"120\" sign above the gate. //(3) Place outside the gate",
      "full_address": "120 Gramercy Dr, San Mateo, 94402",
      "maps_link": "https://www.google.com/maps/place/120+Gramercy+Dr%2C+San+Mateo%2C+94402+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps, it will guide you to the address. // || (2) You are at the CORRECT house if you see the number 120 on the mailbox or building. || (3) There is a large \"120\" sign above the gate. // || (4) Place outside the gate || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps, it will guide you to the address. // || (2) You are at the CORRECT house if you see the number 120 on the mailbox or building. || (3) There is a large \"120\" sign above the gate. // || (4) Place outside the gate || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps, it will guide you to the address. //(2) There is a large &quot;120&quot; sign above the gate. //(3) Place outside the gate</span>",
      "current_instructions": "(1) Use Google Maps, it will guide you to the address. //(2) There is a large \"120\" sign above the gate. //(3) Place outside the gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Kelsey Chetosky",
      "email": "kchetosky@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875172",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 612. OK to call at night. || ||(1) Call 612 to enter.||(2) Go up elevator to 6th floor.||(3) Leave at door of Apt 612",
      "full_address": "900 Chestnut St, Apt 612, San Francisco, 94109",
      "maps_link": "https://www.google.com/maps/place/900+Chestnut+St%2C+Apt+612%2C+San+Francisco%2C+94109+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 612. OK to call at night. || (2) Call 612 to enter. || (3) Go up elevator to 6th floor. || (4) Leave at door of Apt 612 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 612. OK to call at night. || (2) Call 612 to enter. || (3) Go up elevator to 6th floor. || (4) Leave at door of Apt 612 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 612. OK to call at night. || ||(1) Call 612 to enter.||(2) Go up elevator to 6th floor.||(3) Leave at door of Apt 612",
      "current_instructions": "Apt 612. OK to call at night. || ||(1) Call 612 to enter.||(2) Go up elevator to 6th floor.||(3) Leave at door of Apt 612",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Sophie Zhang",
      "email": "zhangxiaochen7@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875318",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/416286",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"2149\", located above the garage door. || (3) Leave the box by the front door",
      "full_address": "2149 Stebbins Ave, Santa Clara, 95051",
      "maps_link": "https://www.google.com/maps/place/2149+Stebbins+Ave%2C+Santa+Clara%2C+95051+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"2149\", located above the garage door. || (3) Leave the box by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"2149\", located above the garage door. || (3) Leave the box by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Look for house number &quot;2149&quot;, located above the garage door. || (3) Leave the box by the front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"2149\", located above the garage door. || (3) Leave the box by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Debra Marks",
      "email": "debemarks@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876217",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/416981",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) 829 Liberty St in El Cerrito. \"829\" can be seen beside the front door and on the street curb. // (2) You can place the box on our porch OR on the bench or behind the stand outside",
      "full_address": "829 Liberty St, El Cerrito, 94530",
      "maps_link": "https://www.google.com/maps/place/829+Liberty+St%2C+El+Cerrito%2C+94530+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 829 Liberty St in El Cerrito. \"829\" can be seen beside the front door and on the street curb. // || (2) You are at the CORRECT house if you see the number 829 on the mailbox or building. || (3) You can place the box on our porch OR on the bench or behind the stand outside || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 829 Liberty St in El Cerrito. \"829\" can be seen beside the front door and on the street curb. // || (2) You are at the CORRECT house if you see the number 829 on the mailbox or building. || (3) You can place the box on our porch OR on the bench or behind the stand outside || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) 829 Liberty St in El Cerrito. &quot;829&quot; can be seen beside the front door and on the street curb. // (2) You can place the box on our porch OR on the bench or behind the stand outside</span>",
      "current_instructions": "(1) 829 Liberty St in El Cerrito. \"829\" can be seen beside the front door and on the street curb. // (2) You can place the box on our porch OR on the bench or behind the stand outside",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Samuel Snyder",
      "email": "snyder@greyrockcapitalgroup.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875994",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/419070",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps, it will guide you to the address. //(2) Please leave at front door",
      "full_address": "21 Spring Ln, Danville, 94526",
      "maps_link": "https://www.google.com/maps/place/21+Spring+Ln%2C+Danville%2C+94526+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps, it will guide you to the address. // || (2) You are at the CORRECT house if you see the number 21 on the mailbox or building. || (3) Please leave at front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps, it will guide you to the address. // || (2) You are at the CORRECT house if you see the number 21 on the mailbox or building. || (3) Please leave at front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps, it will guide you to the address. //(2) Please leave at front door</span>",
      "current_instructions": "(1) Use Google Maps, it will guide you to the address. //(2) Please leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jonathan Eide",
      "email": "joneide@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875611",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/419081",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) 1872 can be seen beside the gate. Gate is unlocked. Only the handle from the street side will work to avoid kids getting out. // (2) Enter and leave box at our front door. // // Last Option ONLY IF you cannot open the gate: Hide the box at the corner behind the tree to the left of the pedestrian gate",
      "full_address": "1872 Black Mountain Rd, Hillsborough, 94010",
      "maps_link": "https://www.google.com/maps/place/1872+Black+Mountain+Rd%2C+Hillsborough%2C+94010+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 1872 can be seen beside the gate. Gate is unlocked. Only the handle from the street side will work to avoid kids getting out. // || (2) You are at the CORRECT house if you see the number 1872 on the mailbox or building. || (3) Enter and leave box at our front door. // // Last Option ONLY IF you cannot open the gate: Hide the box at the corner behind the tree to the left of the pedestrian gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 1872 can be seen beside the gate. Gate is unlocked. Only the handle from the street side will work to avoid kids getting out. // || (2) You are at the CORRECT house if you see the number 1872 on the mailbox or building. || (3) Enter and leave box at our front door. // // Last Option ONLY IF you cannot open the gate: Hide the box at the corner behind the tree to the left of the pedestrian gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) 1872 can be seen beside the gate. Gate is unlocked. Only the handle from the street side will work to avoid kids getting out. // (2) Enter and leave box at our front door. // // Last Option ONLY IF you cannot open the gate: Hide the box at the corner behind the tree to the left of the pedestrian gate</span>",
      "current_instructions": "(1) 1872 can be seen beside the gate. Gate is unlocked. Only the handle from the street side will work to avoid kids getting out. // (2) Enter and leave box at our front door. // // Last Option ONLY IF you cannot open the gate: Hide the box at the corner behind the tree to the left of the pedestrian gate",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Steve Yeager",
      "email": "yeager.steve@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876717",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 207. (1) Use Google Maps as a guide. || (2) Buzz Apt #207 to get in. || (3) Once inside, look for Apt 207 and leave the box at the front door",
      "full_address": "1935 Franklin St, Apt 207, San Francisco, 94109",
      "maps_link": "https://www.google.com/maps/place/1935+Franklin+St%2C+Apt+207%2C+San+Francisco%2C+94109+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Apt 207. || (2) Use Google Maps as a guide. || (3) Once inside, look for Apt 207 and leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (5) If gate, call box, or buzzer fails: call guest at 608-852-7709 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 207. || (2) Use Google Maps as a guide. || (3) Once inside, look for Apt 207 and leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (5) If gate, call box, or buzzer fails: call guest at 608-852-7709 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        },
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "Buzz"
          ],
          "span": "Buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "Buzz"
          ],
          "span": "Buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "Buzz"
          ],
          "span": "Buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 207. (1) Use Google Maps as a guide. || (2) <mark class=\"redline risk\">Buzz</mark> Apt #207 to get in. || (3) Once inside, look for Apt 207 and leave the box at the front door",
      "current_instructions": "Apt 207. (1) Use Google Maps as a guide. || (2) Buzz Apt #207 to get in. || (3) Once inside, look for Apt 207 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 87,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 1
    },
    {
      "name": "Colleen Sweeney",
      "email": "mustlovedogs65@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876336",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) Bright green house on a private drive. House number is to the right of the front door. || (3) Leave the box on top of the chair by the front door",
      "full_address": "8621 Winding Way, Fair Oaks, 95628",
      "maps_link": "https://www.google.com/maps/place/8621+Winding+Way%2C+Fair+Oaks%2C+95628+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) Bright green house on a private drive. House number is to the right of the front door. || (3) Leave the box on top of the chair by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) Bright green house on a private drive. House number is to the right of the front door. || (3) Leave the box on top of the chair by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as a guide. || (2) Bright green house on a private drive. House number is to the right of the front door. || (3) Leave the box on top of the chair by the front door",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) Bright green house on a private drive. House number is to the right of the front door. || (3) Leave the box on top of the chair by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Phillip Godfrey",
      "email": "phillipcurtisgodfrey@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875202",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/423237",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 2507. (1) Use Google Maps to locate the address || (2) The building name is Equinox || (3) Leave box with receptionist/front desk",
      "full_address": "1550 Mission St, Apt 2507, San Francisco, 94103",
      "maps_link": "https://www.google.com/maps/place/1550+Mission+St%2C+Apt+2507%2C+San+Francisco%2C+94103+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 2507. || (2) Use Google Maps to locate the address || (3) The building name is Equinox || (4) Leave box with receptionist/front desk || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 2507. || (2) Use Google Maps to locate the address || (3) The building name is Equinox || (4) Leave box with receptionist/front desk || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 2507. (1) Use Google Maps to locate the address || (2) The building name is Equinox || (3) Leave box with receptionist/front desk",
      "current_instructions": "Apt 2507. (1) Use Google Maps to locate the address || (2) The building name is Equinox || (3) Leave box with receptionist/front desk",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Denis Diachkov",
      "email": "d.diachkov@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875460",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/424027",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 5. (1) Use Google Maps as a guide // (2) You'll see the \"40\" sign in front of the building. See photo: https://prnt.sc/0R54NDcgLb2L. // (3) Enter the building and look for Apt 5. // (4) Leave the box at the front door",
      "full_address": "40 Crestline Dr, Apt 5, San Francisco, 94131",
      "maps_link": "https://www.google.com/maps/place/40+Crestline+Dr%2C+Apt+5%2C+San+Francisco%2C+94131+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 5. || (2) Use Google Maps as a guide // || (3) You'll see the \"40\" sign in front of the building. See photo: https://prnt.sc/0R54NDcgLb2L. // || (4) Enter the building and look for Apt 5. // || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 5. || (2) Use Google Maps as a guide // || (3) You'll see the \"40\" sign in front of the building. See photo: https://prnt.sc/0R54NDcgLb2L. // || (4) Enter the building and look for Apt 5. // || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 5. (1) Use Google Maps as a guide // (2) You&#x27;ll see the &quot;40&quot; sign in front of the building. See photo: https://prnt.sc/0R54NDcgLb2L. // (3) Enter the building and look for Apt 5. // (4) Leave the box at the front door",
      "current_instructions": "Apt 5. (1) Use Google Maps as a guide // (2) You'll see the \"40\" sign in front of the building. See photo: https://prnt.sc/0R54NDcgLb2L. // (3) Enter the building and look for Apt 5. // (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Rachelle Rabin",
      "email": "dearshell@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876363",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/424156",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) I'm on a busy street so in dry weather hiding the box behind the large hedge at the front of the house is great. If it's raining-- better to put under the covered porch behind the potted plant to the right of the front door",
      "full_address": "1017 S Norfolk St, San Mateo, 94401",
      "maps_link": "https://www.google.com/maps/place/1017+S+Norfolk+St%2C+San+Mateo%2C+94401+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 1017 on the mailbox or building. || (3) I'm on a busy street so in dry weather hiding the box behind the large hedge at the front of the house is great. If it's raining-- better to put under the covered porch behind the potted plant to the right of the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 1017 on the mailbox or building. || (3) I'm on a busy street so in dry weather hiding the box behind the large hedge at the front of the house is great. If it's raining-- better to put under the covered porch behind the potted plant to the right of the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps to locate the address || (2) I&#x27;m on a busy street so in dry weather hiding the box behind the large hedge at the front of the house is great. If it&#x27;s raining-- better to put under the covered porch behind the potted plant to the right of the front door</span>",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) I'm on a busy street so in dry weather hiding the box behind the large hedge at the front of the house is great. If it's raining-- better to put under the covered porch behind the potted plant to the right of the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Lyla Morrison",
      "email": "lylamerle@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875823",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/425143",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Can leave at front door, light will be on. It's a little less than halfway down the street on your right, after you pull onto Littlefield from 25th",
      "full_address": "28 Littlefield Ter, San Francisco, 94107",
      "maps_link": "https://www.google.com/maps/place/28+Littlefield+Ter%2C+San+Francisco%2C+94107+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Can leave at front door, light will be on. || (2) You are at the CORRECT house if you see the number 28 on the mailbox or building. || (3) It's a little less than halfway down the street on your right, after you pull onto Littlefield from 25th || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Can leave at front door, light will be on. || (2) You are at the CORRECT house if you see the number 28 on the mailbox or building. || (3) It's a little less than halfway down the street on your right, after you pull onto Littlefield from 25th || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Can leave at front door, light will be on. It&#x27;s a little less than halfway down the street on your right, after you pull onto Littlefield from 25th</span>",
      "current_instructions": "Can leave at front door, light will be on. It's a little less than halfway down the street on your right, after you pull onto Littlefield from 25th",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Mariah Rubino",
      "email": "mariahrubino@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876603",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 102. Gate Code: 01022. Enter the building and leave the box by the front door at Apt 102",
      "full_address": "28 Parker Ave, Apt 102, San Francisco, 94118",
      "maps_link": "https://www.google.com/maps/place/28+Parker+Ave%2C+Apt+102%2C+San+Francisco%2C+94118+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Gate Code: 01022. || (2) Enter the building and leave the box by the front door at Apt 102 || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (4) If gate, call box, or buzzer fails: call guest at 415-690-5743 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Gate Code: 01022. || (2) Enter the building and leave the box by the front door at Apt 102 || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (4) If gate, call box, or buzzer fails: call guest at 415-690-5743 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "Gate Code"
          ],
          "span": "Gate Code",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 102. <mark class=\"redline risk\">Gate Code</mark>: 01022. Enter the building and leave the box by the front door at Apt 102",
      "current_instructions": "Apt 102. Gate Code: 01022. Enter the building and leave the box by the front door at Apt 102",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Ainslee Withey",
      "email": "ainsleewitheyb@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877199",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 303. (1) Use Google Maps as a guide. || (2) buzz #303 and I will let you in (3) Go to the 3rd floor and look for Apt #303. || (4) Leave the box at the front door. || (4) If you encounter any issues, please call 917-538-2077 for assistance. || (5) Last Option ONLY: If you can't contact the guest, leave the box behind the bushes in front and make sure it's hidden",
      "full_address": "1750 Vallejo St, Apt 303, San Francisco, 94123",
      "maps_link": "https://www.google.com/maps/place/1750+Vallejo+St%2C+Apt+303%2C+San+Francisco%2C+94123+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 303. || (2) Use Google Maps as a guide. || (3) buzz #303 and I will let you in || (4) Go to the 3rd floor and look for Apt #303. || (5) Leave the box at the front door. || (6) If you encounter any issues, please call 917-538-2077 for assistance. || (7) Last Option ONLY: If you can't contact the guest, leave the box behind the bushes in front and make sure it's hidden || (8) If gate, call box, or buzzer fails: call guest at 917-538-2077 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 303. || (2) Use Google Maps as a guide. || (3) buzz #303 and I will let you in || (4) Go to the 3rd floor and look for Apt #303. || (5) Leave the box at the front door. || (6) If you encounter any issues, please call 917-538-2077 for assistance. || (7) Last Option ONLY: If you can't contact the guest, leave the box behind the bushes in front and make sure it's hidden || (8) If gate, call box, or buzzer fails: call guest at 917-538-2077 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 303. (1) Use Google Maps as a guide. || (2) <mark class=\"redline risk\">buzz</mark> #303 and I will let you in (3) Go to the 3rd floor and look for Apt #303. || (4) Leave the box at the front door. || (4) If you encounter any issues, please call 917-538-2077 for assistance. || (5) Last Option ONLY: If you can&#x27;t contact the guest, leave the box behind the bushes in front and make sure it&#x27;s hidden",
      "current_instructions": "Apt 303. (1) Use Google Maps as a guide. || (2) buzz #303 and I will let you in (3) Go to the 3rd floor and look for Apt #303. || (4) Leave the box at the front door. || (4) If you encounter any issues, please call 917-538-2077 for assistance. || (5) Last Option ONLY: If you can't contact the guest, leave the box behind the bushes in front and make sure it's hidden",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 29,
      "risk_tier": "P2",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Deborah Martinez",
      "email": "lowemeili@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876415",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) Leave at the front door",
      "full_address": "237 Locust Ave, San Rafael, 94901",
      "maps_link": "https://www.google.com/maps/place/237+Locust+Ave%2C+San+Rafael%2C+94901+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 237 on the mailbox or building. || (3) Leave at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 237 on the mailbox or building. || (3) Leave at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps to locate the address || (2) Leave at the front door</span>",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) Leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Tieshun Roquerre",
      "email": "ops@orderbook.art",
      "order_link": "https://app.gomethodology.com/admin/orders/2875557",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/430448",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 609. (1) Use Google Maps as a guide. || (2) You'll see a '300' sign on both sides of the small front gate. Note: It is the orange building inside of the small gate. See photo: https://prnt.sc/LuvUN1D-Jyol || (3) Use the code: #4112, to get in. || (4) Look for Apt 609 and leave the box at the front door. IMPT: The door is toward the back right, and you'll see a mat that says \u201cEmbarcadero Lofts.\u201d",
      "full_address": "300 Beale St, Apt 609, San Francisco, 94105",
      "maps_link": "https://www.google.com/maps/place/300+Beale+St%2C+Apt+609%2C+San+Francisco%2C+94105+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 609. || (2) Use Google Maps as a guide. || (3) You'll see a '300' sign on both sides of the small front gate. Note: It is the orange building inside of the small gate. See photo: https://prnt.sc/LuvUN1D-Jyol || (4) Use the code: #4112, to get in. || (5) Look for Apt 609 and leave the box at the front door. IMPT: The door is toward the back right, and you'll see a mat that says \u201cEmbarcadero Lofts.\u201d || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 609. || (2) Use Google Maps as a guide. || (3) You'll see a '300' sign on both sides of the small front gate. Note: It is the orange building inside of the small gate. See photo: https://prnt.sc/LuvUN1D-Jyol || (4) Use the code: #4112, to get in. || (5) Look for Apt 609 and leave the box at the front door. IMPT: The door is toward the back right, and you'll see a mat that says \u201cEmbarcadero Lofts.\u201d || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 609. (1) Use Google Maps as a guide. || (2) You&#x27;ll see a &#x27;300&#x27; sign on both sides of the small front gate. Note: It is the orange building inside of the small gate. See photo: https://prnt.sc/LuvUN1D-Jyol || (3) Use the code: #4112, to get in. || (4) Look for Apt 609 and leave the box at the front door. IMPT: The door is toward the back right, and you&#x27;ll see a mat that says \u201cEmbarcadero Lofts.\u201d",
      "current_instructions": "Apt 609. (1) Use Google Maps as a guide. || (2) You'll see a '300' sign on both sides of the small front gate. Note: It is the orange building inside of the small gate. See photo: https://prnt.sc/LuvUN1D-Jyol || (3) Use the code: #4112, to get in. || (4) Look for Apt 609 and leave the box at the front door. IMPT: The door is toward the back right, and you'll see a mat that says \u201cEmbarcadero Lofts.\u201d",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Glass LLC",
      "email": "avery@pacificmgrs.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875265",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/431793",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) Please place in front of the double doors on the lefthand side of the building",
      "full_address": "268 Lambert Ave, Palo Alto, 94306",
      "maps_link": "https://www.google.com/maps/place/268+Lambert+Ave%2C+Palo+Alto%2C+94306+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 268 on the mailbox or building. || (3) Please place in front of the double doors on the lefthand side of the building || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 268 on the mailbox or building. || (3) Please place in front of the double doors on the lefthand side of the building || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps to locate the address || (2) Please place in front of the double doors on the lefthand side of the building</span>",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) Please place in front of the double doors on the lefthand side of the building",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Lauren Steinberg",
      "email": "lsteinbe@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875357",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/433035",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "(1) Use Google Maps, it will guide you to the address. //(2) House number 85 is displayed at front //(3) I will leave the gate slightly ajar, if you can walk it in a few feet and then close it that would be great. If not please call 510-599-0592. It can also be left at 80 or 76 Linda, but given the hour of delivery that should be a last resort",
      "full_address": "85 Linda St, San Francisco, 94110",
      "maps_link": "https://www.google.com/maps/place/85+Linda+St%2C+San+Francisco%2C+94110+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps, it will guide you to the address. // || (2) House number 85 is displayed at front // || (3) I will leave the gate slightly ajar, if you can walk it in a few feet and then close it that would be great. If not please call 510-599-0592. It can also be left at 80 or 76 Linda, but given the hour of delivery that should be a last resort || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 510-599-0592): leave box in a safe visible spot at 85 Linda St, San Francisco, 94110. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps, it will guide you to the address. // || (2) House number 85 is displayed at front // || (3) I will leave the gate slightly ajar, if you can walk it in a few feet and then close it that would be great. If not please call 510-599-0592. It can also be left at 80 or 76 Linda, but given the hour of delivery that should be a last resort || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 510-599-0592): leave box in a safe visible spot at 85 Linda St, San Francisco, 94110. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps, it will guide you to the address. //(2) House number 85 is displayed at front //(3) I will leave the gate slightly ajar, if you can walk it in a few feet and then close it that would be great. If not please call 510-599-0592. It can also be left at 80 or 76 Linda, but given the hour of delivery that should be a last resort",
      "current_instructions": "(1) Use Google Maps, it will guide you to the address. //(2) House number 85 is displayed at front //(3) I will leave the gate slightly ajar, if you can walk it in a few feet and then close it that would be great. If not please call 510-599-0592. It can also be left at 80 or 76 Linda, but given the hour of delivery that should be a last resort",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Brent Goldman",
      "email": "methodology@brentgoldman.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876432",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/436936",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Upstairs. The door on the left. IMPT: Keep the box hidden all the way to the left behind the wall",
      "full_address": "2731 Folsom St, San Francisco, 94110",
      "maps_link": "https://www.google.com/maps/place/2731+Folsom+St%2C+San+Francisco%2C+94110+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Upstairs. || (2) You are at the CORRECT house if you see the number 2731 on the mailbox or building. || (3) The door on the left. || (4) IMPT: Keep the box hidden all the way to the left behind the wall || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Upstairs. || (2) You are at the CORRECT house if you see the number 2731 on the mailbox or building. || (3) The door on the left. || (4) IMPT: Keep the box hidden all the way to the left behind the wall || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Upstairs. The door on the left. IMPT: Keep the box hidden all the way to the left behind the wall</span>",
      "current_instructions": "Upstairs. The door on the left. IMPT: Keep the box hidden all the way to the left behind the wall",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "niyyonta peterson",
      "email": "niyyontap@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875960",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/438916",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 4. (1) Use Google Maps as a guide. || (2) You'll see a '34842' sign in front of the building. See photo: https://prnt.sc/vBZqvKqRq7m3. || (3) Go up the stairs and look for Apt 4. Note: This has a balcony. || (4) Leave the box at the front door",
      "full_address": "34842 Starling Dr, Apt 4, Union City, 94587",
      "maps_link": "https://www.google.com/maps/place/34842+Starling+Dr%2C+Apt+4%2C+Union+City%2C+94587+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 4. || (2) Use Google Maps as a guide. || (3) You'll see a '34842' sign in front of the building. See photo: https://prnt.sc/vBZqvKqRq7m3. || (4) Go up the stairs and look for Apt 4. Note: This has a balcony. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 4. || (2) Use Google Maps as a guide. || (3) You'll see a '34842' sign in front of the building. See photo: https://prnt.sc/vBZqvKqRq7m3. || (4) Go up the stairs and look for Apt 4. Note: This has a balcony. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 4. (1) Use Google Maps as a guide. || (2) You&#x27;ll see a &#x27;34842&#x27; sign in front of the building. See photo: https://prnt.sc/vBZqvKqRq7m3. || (3) Go up the stairs and look for Apt 4. Note: This has a balcony. || (4) Leave the box at the front door",
      "current_instructions": "Apt 4. (1) Use Google Maps as a guide. || (2) You'll see a '34842' sign in front of the building. See photo: https://prnt.sc/vBZqvKqRq7m3. || (3) Go up the stairs and look for Apt 4. Note: This has a balcony. || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Jennifer Pinter",
      "email": "jen.r.pinter@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876446",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at the front door",
      "full_address": "9866 Inwood Rd, Folsom, 95630",
      "maps_link": "https://www.google.com/maps/place/9866+Inwood+Rd%2C+Folsom%2C+95630+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at the front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at the front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave at the front door",
      "current_instructions": "Leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Sami Amba",
      "email": "ambasamridhi@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875463",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/440913",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "# 14331. (1) Use Google Maps as a guide. || (2) White house with black grill fence. House number is on the frontwall to the right of the window. || (3) Leave box by the front door",
      "full_address": "14331 Browns Ln, # 14331, Los Gatos, 95032",
      "maps_link": "https://www.google.com/maps/place/14331+Browns+Ln%2C+%23+14331%2C+Los+Gatos%2C+95032+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) # 14331. || (2) Use Google Maps as a guide. || (3) White house with black grill fence. House number is on the frontwall to the right of the window. || (4) Leave box by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) # 14331. || (2) Use Google Maps as a guide. || (3) White house with black grill fence. House number is on the frontwall to the right of the window. || (4) Leave box by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "# 14331. (1) Use Google Maps as a guide. || (2) White house with black grill fence. House number is on the frontwall to the right of the window. || (3) Leave box by the front door",
      "current_instructions": "# 14331. (1) Use Google Maps as a guide. || (2) White house with black grill fence. House number is on the frontwall to the right of the window. || (3) Leave box by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Michelle Keating",
      "email": "mkeating003@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877362",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/441709",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Put by front door, to the left when facing the door, between wall and loveseat so it's not in sight from the street",
      "full_address": "1683 Winterberry Ln, Rohnert Park, 94928",
      "maps_link": "https://www.google.com/maps/place/1683+Winterberry+Ln%2C+Rohnert+Park%2C+94928+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Put by front door, to the left when facing the door, between wall and loveseat so it's not in sight from the street || (2) You are at the CORRECT house if you see the number 1683 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Put by front door, to the left when facing the door, between wall and loveseat so it's not in sight from the street || (2) You are at the CORRECT house if you see the number 1683 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Put by front door, to the left when facing the door, between wall and loveseat so it&#x27;s not in sight from the street</span>",
      "current_instructions": "Put by front door, to the left when facing the door, between wall and loveseat so it's not in sight from the street",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Cori Peele",
      "email": "dollette@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877138",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/443206",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 405. (1) Use Google Maps for guidance. || (2) Street parking on Latham Street. Walkway to the Verve elevator is across the street from 2020 Latham St. See photo for reference: https://prnt.sc/_YHzs6G4UzWL || (3) Enter through the middle gate at 1984 W El Camino Real \u2014 text or call guest for the access code to enter the building and elevator. || (4) Walk straight, turning left as needed, take the walkway and turn left mid-way to use the elevator to the 4th floor, then turn right to go to Apt 405. || (5) Place the bag at Apt 405 and send a photo confirmation of the bag in front of the door. || Please see the photo for reference: https://prnt.sc/riK-ahDjHPfd",
      "full_address": "1984 W El Camino Real, Apt 405, Mountain View, 94040",
      "maps_link": "https://www.google.com/maps/place/1984+W+El+Camino+Real%2C+Apt+405%2C+Mountain+View%2C+94040+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); Last error [2026-03-09] [#delivery-status]: Redelivery required \u2014 \"tried to text no answer and i waiting 12min nothing even called dispatch. please leave code in future will make alot eas\u2026 \u00b7 Ops: Tried reaching out to the VIP Guest via call or sms but no response. Will ask Ops team to have box U\u2026\"",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) REDELIVERY STOP \u2014 follow every step exactly (guest already needed a replacement box). || (2) Apt 405. || (3) Use Google Maps for guidance. || (4) Street parking on Latham Street. Walkway to the Verve elevator is across the street from 2020 Latham St. See photo for reference: https://prnt.sc/_YHzs6G4UzWL || (5) Enter through the middle gate at 1984 W El Camino Real \u2014 text or call guest for the access code to enter the building and elevator. || (6) Walk straight, turning left as needed, take the walkway and turn left mid-way to use the elevator to the 4th floor, then turn right to go to Apt 405. || (7) Place the bag at Apt 405 and send a photo confirmation of the bag in front of the door. || Please see the photo for reference: https://prnt.sc/riK-ahDjHPfd || (8) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 603-303-1880): leave box in a safe visible spot at 1984 W El Camino Real, Apt 405, Mountain View, 94040. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_redelivery",
          "headline": "Redelivery required",
          "date": "2026-03-09",
          "source": "#delivery-status:2026-03-09",
          "channel": "#delivery-status",
          "failure_reason": "DESTINATION",
          "failure_notes": "tried to text no answer and i waiting 12min nothing even called dispatch. please leave code in future will make alot easier :pray: ... | Jillian Clara Villanueva: Tried reaching out to the VIP Guest via call or sms but no response. Will ask Ops team to have box Uber-ed instead since driver mentioned that there is no safe place to leave the box. | Cyrille Mon: This is done. Redelivered by Michael B\u2026",
          "thread_context": "Tried reaching out to the VIP Guest via call or sms but no response. Will ask Ops team to have box Uber-ed instead since driver mentioned that there is no safe place to leave the box.",
          "guest_report": "tried to text no answer and i waiting 12min nothing even called dispatch. please leave code in future will make alot easier :pray: ... | Jillian Clara Villanueva: Tried reaching out to the VIP Guest via call or sms but no response. Will ask Ops team to have box Uber-ed instead since driver mentioned that there is no safe place to leave the box. | Cyrille Mon: This is done. Redelivered by Michael Brusiee at 11:19 pm image.png",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Cori Peele *Failure Reason:* DESTINATION_INCORRECT *Failure Notes:* tried to text no answer and i waiting 12min nothing even called dispatch. please leave code in future will make alot easier :pray: ... | Jillian Clara Villanueva: Tried reaching out to the VIP Gues\u2026",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1773025585791289",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-03-09",
          "issue_code": "prior_redelivery",
          "headline": "Redelivery required \u2014 tried to text no answer and i waiting 12min nothing even called dispatch. please leave cod\u2026",
          "guest_report": "tried to text no answer and i waiting 12min nothing even called dispatch. please leave code in future will make alot easier :pray: ... | Jillian Clara Villanueva: Tried reaching out to the VIP Guest via call or sms but no response. Will ask Ops team to have box Uber-ed instead since driver mentioned that there is no safe place to leave the box. | Cyrille Mon: This is done. Redelivered by Michael Brusiee at 11:19 pm image.png",
          "what_happened": "tried to text no answer and i waiting 12min nothing even called dispatch. please leave code in future will make alot easier :pray: ... | Jillian Clara Villanueva: Tried reaching out to the VIP Guest via call or sms but no response. Will ask Ops team to have box Uber-ed instead since driver mentioned that there is no safe place to leave the box. | Cyrille Mon: This is done. Redelivered by Michael Brusiee at 11:19 pm image.png",
          "failure_reason": "DESTINATION",
          "failure_notes": "tried to text no answer and i waiting 12min nothing even called dispatch. please leave code in future will make alot easier :pray: ... | Jillian Clara Villanueva: Tried reaching out to the VIP Guest via call or sms but no response. Will ask Ops team to have box Uber-ed instead since driver mentioned that there is no safe place to leave the box. | Cyrille Mon: This is done. Redelivered by Michael B\u2026",
          "driver": "",
          "resolution": "Tried reaching out to the VIP Guest via call or sms but no response. Will ask Ops team to have box Uber-ed instead since driver mentioned that there is no safe place to leave the box.",
          "source": "#delivery-status:2026-03-09",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1773025585791289",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Redelivery required \u2014 tried to text no answer and i waiting 12min nothing even called dispatch. please leave cod\u2026: tried to text no answer and i waiting 12min nothing even called dispatch. please leave code in future will make alot easier :pray: ... | Jil\u2026",
      "last_error_date": "2026-03-09",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) REDELIVERY STOP \u2014 follow every step exactly (guest already needed a replacement box). || (2) Apt 405. || (3) Use Google Maps for guidance. || (4) Street parking on Latham Street. Walkway to the Verve elevator is across the street from 2020 Latham St. See photo for reference: https://prnt.sc/_YHzs6G4UzWL || (5) Enter through the middle gate at 1984 W El Camino Real \u2014 text or call guest for the access code to enter the building and elevator. || (6) Walk straight, turning left as needed, take the walkway and turn left mid-way to use the elevator to the 4th floor, then turn right to go to Apt 405. || (7) Place the bag at Apt 405 and send a photo confirmation of the bag in front of the door. || Please see the photo for reference: https://prnt.sc/riK-ahDjHPfd || (8) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 603-303-1880): leave box in a safe visible spot at 1984 W El Camino Real, Apt 405, Mountain View, 94040. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "prior_redelivery",
          "title": "Tightened instructions after a redelivery",
          "why": "Ops already sent a replacement box \u2014 same mistake costs time and money.",
          "how": "Steps are clearer and numbered from what we know went wrong.",
          "night_tip": "Follow every step \u2014 this guest is a redo."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_redelivery",
          "title": "FACT: Redelivery required [2026-03-09]",
          "problem": "WC reported this on #delivery-status. Failure: DESTINATION. \"tried to text no answer and i waiting 12min nothing even called dispatch. please leave code in future will make alot easier :pray: ... | Jillian Clara Villanueva: Tried reaching out to the VIP Guest via call or sms but n\u2026\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-03-09",
            "source": "#delivery-status:2026-03-09",
            "channel": "#delivery-status",
            "quote": "tried to text no answer and i waiting 12min nothing even called dispatch. please leave code in future will make alot easier :pray: ... | Jillian Clara Villanueva: Tried reaching out to the VIP Guest via call or sms but n\u2026",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1773025585791289",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "call guest"
          ],
          "span": "call guest",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 405. (1) Use Google Maps for guidance. || (2) Street parking on Latham Street. Walkway to the Verve elevator is across the street from 2020 Latham St. See photo for reference: https://prnt.sc/_YHzs6G4UzWL || (3) Enter through the middle gate at 1984 W El Camino Real \u2014 text or <mark class=\"redline risk\">call guest</mark> for the access code to enter the building and elevator. || (4) Walk straight, turning left as needed, take the walkway and turn left mid-way to use the elevator to the 4th floor, then turn right to go to Apt 405. || (5) Place the bag at Apt 405 and send a photo confirmation of the bag in front of the door. || Please see the photo for reference: https://prnt.sc/riK-ahDjHPfd",
      "current_instructions": "Apt 405. (1) Use Google Maps for guidance. || (2) Street parking on Latham Street. Walkway to the Verve elevator is across the street from 2020 Latham St. See photo for reference: https://prnt.sc/_YHzs6G4UzWL || (3) Enter through the middle gate at 1984 W El Camino Real \u2014 text or call guest for the access code to enter the building and elevator. || (4) Walk straight, turning left as needed, take the walkway and turn left mid-way to use the elevator to the 4th floor, then turn right to go to Apt 405. || (5) Place the bag at Apt 405 and send a photo confirmation of the bag in front of the door. || Please see the photo for reference: https://prnt.sc/riK-ahDjHPfd",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 83,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "prior_redelivery",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Jerome Camp",
      "email": "jacamp313@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876333",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/443236",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to locate the address || (2) House number 1216 is marked on the curb as well as the mail box by the driveway entrance || (3) Leave the box at the front door or on the bench that has a sign \"Please place delivery items here\"",
      "full_address": "1216 Woodview Ter, Los Altos, 94024",
      "maps_link": "https://www.google.com/maps/place/1216+Woodview+Ter%2C+Los+Altos%2C+94024+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google maps to locate the address || (2) House number 1216 is marked on the curb as well as the mail box by the driveway entrance || (3) Leave the box at the front door or on the bench that has a sign \"Please place delivery items here\" || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google maps to locate the address || (2) House number 1216 is marked on the curb as well as the mail box by the driveway entrance || (3) Leave the box at the front door or on the bench that has a sign \"Please place delivery items here\" || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google maps to locate the address || (2) House number 1216 is marked on the curb as well as the mail box by the driveway entrance || (3) Leave the box at the front door or on the bench that has a sign &quot;Please place delivery items here&quot;",
      "current_instructions": "(1) Use Google maps to locate the address || (2) House number 1216 is marked on the curb as well as the mail box by the driveway entrance || (3) Leave the box at the front door or on the bench that has a sign \"Please place delivery items here\"",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Alex Zheng",
      "email": "alex.yu.zheng@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875432",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/443783",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave the box on the porch",
      "full_address": "6793 Tule Elk Way, Newark, 94560",
      "maps_link": "https://www.google.com/maps/place/6793+Tule+Elk+Way%2C+Newark%2C+94560+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please leave the box on the porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please leave the box on the porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Please leave the box on the porch",
      "current_instructions": "Please leave the box on the porch",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Emmanuel Aquino",
      "email": "emmanuelaquino@protonmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875516",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/445307",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) House number \"3875\" is on the sign in front of house || (3) Walk up the steps and leave box next to the front door",
      "full_address": "3875 Fairway Ave, Oakland, 94605",
      "maps_link": "https://www.google.com/maps/place/3875+Fairway+Ave%2C+Oakland%2C+94605+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) House number \"3875\" is on the sign in front of house || (3) Walk up the steps and leave box next to the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) House number \"3875\" is on the sign in front of house || (3) Walk up the steps and leave box next to the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as a guide. || (2) House number &quot;3875&quot; is on the sign in front of house || (3) Walk up the steps and leave box next to the front door",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) House number \"3875\" is on the sign in front of house || (3) Walk up the steps and leave box next to the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Crystal Cassidy",
      "email": "cdcassid@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875874",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/445520",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Apt 2. (1) Use Google Maps for guidance. || (2) Street No. is seen on the frontwall above the door. || (3) Ensure to deliver between 5PM to 9PM. || (4) Buzz 2 and/or the door will be left ajar. || (5) take up box to Apt 2 and leave by the door. ||",
      "full_address": "310 Corbett Ave, Apt 2, San Francisco, 94114",
      "maps_link": "https://www.google.com/maps/place/310+Corbett+Ave%2C+Apt+2%2C+San+Francisco%2C+94114+USA/",
      "reviewed": "",
      "notes": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Apt 2. || (2) Use Google Maps for guidance. || (3) Street No. is seen on the frontwall above the door. || (4) Ensure to deliver between 5PM to 9PM. || (5) Buzz 2 and/or the door will be left ajar. || (6) take up box to Apt 2 and leave by the door. || (7) If nobody answers: leave the box in a safe, visible spot at this address (310 Corbett Ave, Apt 2, San Francisco, 94114). INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). || (8) If gate, call box, or buzzer fails: call guest at 415-816-1349 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 2. || (2) Use Google Maps for guidance. || (3) Street No. is seen on the frontwall above the door. || (4) Ensure to deliver between 5PM to 9PM. || (5) Buzz 2 and/or the door will be left ajar. || (6) take up box to Apt 2 and leave by the door. || (7) If nobody answers: leave the box in a safe, visible spot at this address (310 Corbett Ave, Apt 2, San Francisco, 94114). INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). || (8) If gate, call box, or buzzer fails: call guest at 415-816-1349 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "missing_contactless_alt",
          "title": "Added a backup if nobody answers",
          "why": "Driver needed the guest to answer but had no plan B \u2014 box gets abandoned or guest is woken up.",
          "how": "New step: where to leave the box + text Methodology with a photo so the guest knows.",
          "night_tip": "Can't reach them? Leave it safe, snap photo, text ops. Move on."
        },
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "Buzz"
          ],
          "span": "Buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "Buzz"
          ],
          "span": "Buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 2. (1) Use Google Maps for guidance. || (2) Street No. is seen on the frontwall above the door. || (3) Ensure to deliver between 5PM to 9PM. || (4) <mark class=\"redline risk\">Buzz</mark> 2 and/or the door will be left ajar. || (5) take up box to Apt 2 and leave by the door. ||",
      "current_instructions": "Apt 2. (1) Use Google Maps for guidance. || (2) Street No. is seen on the frontwall above the door. || (3) Ensure to deliver between 5PM to 9PM. || (4) Buzz 2 and/or the door will be left ajar. || (5) take up box to Apt 2 and leave by the door. ||",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 52,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 2
    },
    {
      "name": "Jennifer Wei",
      "email": "jwei0808@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875352",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/445879",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 302. The community gate code is #0007 . Please find building 7 and it's located on the 3rd floor. Please leave the package in front of door for the apartment 302. The building code is 6990",
      "full_address": "4349 Renaissance Dr, Apt 302, San Jose, 95134",
      "maps_link": "https://www.google.com/maps/place/4349+Renaissance+Dr%2C+Apt+302%2C+San+Jose%2C+95134+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) The community gate code is #0007 . || (2) Please find building 7 and it's located on the 3rd floor. || (3) Please leave the package in front of door for the apartment 302. || (4) The building code is 6990 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (6) If gate, call box, or buzzer fails: call guest at 323-570-6990 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) The community gate code is #0007 . || (2) Please find building 7 and it's located on the 3rd floor. || (3) Please leave the package in front of door for the apartment 302. || (4) The building code is 6990 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (6) If gate, call box, or buzzer fails: call guest at 323-570-6990 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "gate code"
          ],
          "span": "gate code",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 302. The community <mark class=\"redline risk\">gate code</mark> is #0007 . Please find building 7 and it&#x27;s located on the 3rd floor. Please leave the package in front of door for the apartment 302. The building code is 6990",
      "current_instructions": "Apt 302. The community gate code is #0007 . Please find building 7 and it's located on the 3rd floor. Please leave the package in front of door for the apartment 302. The building code is 6990",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Heather Ferguson",
      "email": "heather.ferguson82@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875467",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 303. Use doorman24 to gain entry to the building and leave food in the lobby entryway. If there are issues here, you can alternatively call me at 415-531-8357 and I'll buzz you in",
      "full_address": "1688 Sacramento St, Apt 303, San Francisco, 94109",
      "maps_link": "https://www.google.com/maps/place/1688+Sacramento+St%2C+Apt+303%2C+San+Francisco%2C+94109+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Use doorman24 to gain entry to the building and leave food in the lobby entryway. || (2) If there are issues here, you can alternatively call me at 415-531-8357 and I'll buzz you in || (3) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 415-531-8357): leave box in a safe visible spot at 1688 Sacramento St, Apt 303, San Francisco, 94109. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off. || (4) If gate, call box, or buzzer fails: call guest at 415-531-8357 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use doorman24 to gain entry to the building and leave food in the lobby entryway. || (2) If there are issues here, you can alternatively call me at 415-531-8357 and I'll buzz you in || (3) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 415-531-8357): leave box in a safe visible spot at 1688 Sacramento St, Apt 303, San Francisco, 94109. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off. || (4) If gate, call box, or buzzer fails: call guest at 415-531-8357 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 ",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 303. Use doorman24 to gain entry to the building and leave food in the lobby entryway. If there are issues here, you can alternatively call me at 415-531-8357 and I&#x27;ll <mark class=\"redline risk\">buzz</mark> you in",
      "current_instructions": "Apt 303. Use doorman24 to gain entry to the building and leave food in the lobby entryway. If there are issues here, you can alternatively call me at 415-531-8357 and I'll buzz you in",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 93,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Angad Sood",
      "email": "angadsood5@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875490",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please come inside the gate (no code) and leave outside the door",
      "full_address": "2257 Yale St, Palo Alto, 94306",
      "maps_link": "https://www.google.com/maps/place/2257+Yale+St%2C+Palo+Alto%2C+94306+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please come inside the gate (no code) and leave outside the door || (2) You are at the CORRECT house if you see the number 2257 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please come inside the gate (no code) and leave outside the door || (2) You are at the CORRECT house if you see the number 2257 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please come inside the gate (no code) and leave outside the door</span>",
      "current_instructions": "Please come inside the gate (no code) and leave outside the door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Shaun Paul",
      "email": "shaunpaul11@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877275",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/451515",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 514 is displayed at front || (3) Please leave it on my front porch",
      "full_address": "514 Woodminster Dr, Moraga, 94556",
      "maps_link": "https://www.google.com/maps/place/514+Woodminster+Dr%2C+Moraga%2C+94556+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 514 is displayed at front || (3) Please leave it on my front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 514 is displayed at front || (3) Please leave it on my front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 514 is displayed at front || (3) Please leave it on my front porch",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 514 is displayed at front || (3) Please leave it on my front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Sara Peyrot",
      "email": "sara.peyrot@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876264",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/453307",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt B. Gate code is 7494. Apt B is bottom floor towards the back",
      "full_address": "3054 Bona St, Apt B, Oakland, 94601",
      "maps_link": "https://www.google.com/maps/place/3054+Bona+St%2C+Apt+B%2C+Oakland%2C+94601+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Gate code is 7494. || (2) Apt B is bottom floor towards the back || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (4) If gate, call box, or buzzer fails: call guest at 510-332-9233 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Gate code is 7494. || (2) Apt B is bottom floor towards the back || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (4) If gate, call box, or buzzer fails: call guest at 510-332-9233 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "Gate code"
          ],
          "span": "Gate code",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt B. <mark class=\"redline risk\">Gate code</mark> is 7494. Apt B is bottom floor towards the back",
      "current_instructions": "Apt B. Gate code is 7494. Apt B is bottom floor towards the back",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Andrea Buccine",
      "email": "abuccine@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875898",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/453416",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 60 is displayed at front || (3) Leave on front porch",
      "full_address": "60 Corte Placida, Greenbrae, 94904",
      "maps_link": "https://www.google.com/maps/place/60+Corte+Placida%2C+Greenbrae%2C+94904+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 60 is displayed at front || (3) Leave on front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 60 is displayed at front || (3) Leave on front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 60 is displayed at front || (3) Leave on front porch",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 60 is displayed at front || (3) Leave on front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Farahnaz Farahmand",
      "email": "farahnazfarahmand@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875298",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/454820",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 1. (1) Use Google Maps as a guide // (2) You'll see this \"4188, | Park Blvd Suites\" sign in front of the building. See photo: https://prnt.sc/73ziBb4GkFit. // (3) Locate the driveway to the right of the building. // (4) Walk halfway up the driveway // (5) Find the stairwell there // (6) Look for Apt 1 (first door from the stairwell) // (7) Leave the box at the front door",
      "full_address": "4188 Park Blvd, Apt 1, Oakland, 94602",
      "maps_link": "https://www.google.com/maps/place/4188+Park+Blvd%2C+Apt+1%2C+Oakland%2C+94602+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 1. || (2) Use Google Maps as a guide // || (3) You'll see this \"4188, | Park Blvd Suites\" sign in front of the building. See photo: https://prnt.sc/73ziBb4GkFit. // || (4) Locate the driveway to the right of the building. // || (5) Walk halfway up the driveway // || (6) Find the stairwell there // || (7) Look for Apt 1 (first door from the stairwell) // || (8) Leave the box at the front door || (9) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 1. || (2) Use Google Maps as a guide // || (3) You'll see this \"4188, | Park Blvd Suites\" sign in front of the building. See photo: https://prnt.sc/73ziBb4GkFit. // || (4) Locate the driveway to the right of the building. // || (5) Walk halfway up the driveway // || (6) Find the stairwell there // || (7) Look for Apt 1 (first door from the stairwell) // || (8) Leave the box at the front door || (9) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 1. (1) Use Google Maps as a guide // (2) You&#x27;ll see this &quot;4188, | Park Blvd Suites&quot; sign in front of the building. See photo: https://prnt.sc/73ziBb4GkFit. // (3) Locate the driveway to the right of the building. // (4) Walk halfway up the driveway // (5) Find the stairwell there // (6) Look for Apt 1 (first door from the stairwell) // (7) Leave the box at the front door",
      "current_instructions": "Apt 1. (1) Use Google Maps as a guide // (2) You'll see this \"4188, | Park Blvd Suites\" sign in front of the building. See photo: https://prnt.sc/73ziBb4GkFit. // (3) Locate the driveway to the right of the building. // (4) Walk halfway up the driveway // (5) Find the stairwell there // (6) Look for Apt 1 (first door from the stairwell) // (7) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Lisa Claude",
      "email": "lisa.claude01@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875848",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/455270",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"1020\", located to the upper right of the garage door. || (3) Leave box to by the front door",
      "full_address": "1020 Orange Ave, San Carlos, 94070",
      "maps_link": "https://www.google.com/maps/place/1020+Orange+Ave%2C+San+Carlos%2C+94070+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"1020\", located to the upper right of the garage door. || (3) Leave box to by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"1020\", located to the upper right of the garage door. || (3) Leave box to by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Look for house number &quot;1020&quot;, located to the upper right of the garage door. || (3) Leave box to by the front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"1020\", located to the upper right of the garage door. || (3) Leave box to by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Elizabeth Renteria",
      "email": "elizabeth@tresperlas.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876658",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/456610",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"807\", located to the left of the garage door. || (3) Leave box to by the front door",
      "full_address": "807 Erin Way, Napa, 94559",
      "maps_link": "https://www.google.com/maps/place/807+Erin+Way%2C+Napa%2C+94559+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"807\", located to the left of the garage door. || (3) Leave box to by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"807\", located to the left of the garage door. || (3) Leave box to by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Look for house number &quot;807&quot;, located to the left of the garage door. || (3) Leave box to by the front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"807\", located to the left of the garage door. || (3) Leave box to by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Ryan O'Donnell",
      "email": "ryanjodonnell@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875285",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 1408. (1) Use Google Maps as a guide. || (2) Street No. is visible on front wall || (3) Enter through main lobby. If the guard won't allow you in, Dial 105 in the Callbox. || (4) Look for Apt 1408 and leave the box at the front door",
      "full_address": "66 Cleary Ct, Apt 1408, San Francisco, 94109",
      "maps_link": "https://www.google.com/maps/place/66+Cleary+Ct%2C+Apt+1408%2C+San+Francisco%2C+94109+USA/",
      "reviewed": "",
      "notes": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "revised_instructions": "(1) Apt 1408. || (2) Use Google Maps as a guide. || (3) Street No. is visible on front wall || (4) Enter through main lobby. If the guard won't allow you in, Dial 105 in the Callbox. || (5) Look for Apt 1408 and leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 1408. || (2) Use Google Maps as a guide. || (3) Street No. is visible on front wall || (4) Enter through main lobby. If the guard won't allow you in, Dial 105 in the Callbox. || (5) Look for Apt 1408 and leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "Callbox"
          ],
          "span": "Callbox",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 1408. (1) Use Google Maps as a guide. || (2) Street No. is visible on front wall || (3) Enter through main lobby. If the guard won&#x27;t allow you in, Dial 105 in the <mark class=\"redline risk\">Callbox</mark>. || (4) Look for Apt 1408 and leave the box at the front door",
      "current_instructions": "Apt 1408. (1) Use Google Maps as a guide. || (2) Street No. is visible on front wall || (3) Enter through main lobby. If the guard won't allow you in, Dial 105 in the Callbox. || (4) Look for Apt 1408 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 47,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Tucker John",
      "email": "tjohn107@live.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875269",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/458562",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 223. (1) Use Google Maps as a guide. || (2) You\u2019ll see the \u201c3351\u201d sign in front of the building. See photo: https://prnt.sc/Vpr9jGgojadw || (3) Look for Apt 223 and leave the box at the front door",
      "full_address": "3351 Alma St, Apt 223, Palo Alto, 94306",
      "maps_link": "https://www.google.com/maps/place/3351+Alma+St%2C+Apt+223%2C+Palo+Alto%2C+94306+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 223. || (2) Use Google Maps as a guide. || (3) You\u2019ll see the \u201c3351\u201d sign in front of the building. See photo: https://prnt.sc/Vpr9jGgojadw || (4) Look for Apt 223 and leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 223. || (2) Use Google Maps as a guide. || (3) You\u2019ll see the \u201c3351\u201d sign in front of the building. See photo: https://prnt.sc/Vpr9jGgojadw || (4) Look for Apt 223 and leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 223. (1) Use Google Maps as a guide. || (2) You\u2019ll see the \u201c3351\u201d sign in front of the building. See photo: https://prnt.sc/Vpr9jGgojadw || (3) Look for Apt 223 and leave the box at the front door",
      "current_instructions": "Apt 223. (1) Use Google Maps as a guide. || (2) You\u2019ll see the \u201c3351\u201d sign in front of the building. See photo: https://prnt.sc/Vpr9jGgojadw || (3) Look for Apt 223 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "John Hampton",
      "email": "johnmbhampton@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875296",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/458766",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"1113\", located on the curb || (3) Leave the box by the front door",
      "full_address": "1113 Barroilhet Dr, Hillsborough, 94010",
      "maps_link": "https://www.google.com/maps/place/1113+Barroilhet+Dr%2C+Hillsborough%2C+94010+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"1113\", located on the curb || (3) Leave the box by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"1113\", located on the curb || (3) Leave the box by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Look for house number &quot;1113&quot;, located on the curb || (3) Leave the box by the front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"1113\", located on the curb || (3) Leave the box by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Jess Rimington",
      "email": "jess.brooke.rimington@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876362",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House no. \u201c5600\u201d can be found above front door. || (3) Leave box by the front door",
      "full_address": "5600 Genoa St, Oakland, 94608",
      "maps_link": "https://www.google.com/maps/place/5600+Genoa+St%2C+Oakland%2C+94608+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 5600 on the mailbox or building. || (3) House no. \u201c5600\u201d can be found above front door. || (4) Leave box by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 5600 on the mailbox or building. || (3) House no. \u201c5600\u201d can be found above front door. || (4) Leave box by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps for guidance. || (2) House no. \u201c5600\u201d can be found above front door. || (3) Leave box by the front door</span>",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House no. \u201c5600\u201d can be found above front door. || (3) Leave box by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Lauren Askeland Houvener",
      "email": "lauren.houvener@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875430",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/458985",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place on porch",
      "full_address": "1306 Evelyn Ave, Berkeley, 94702",
      "maps_link": "https://www.google.com/maps/place/1306+Evelyn+Ave%2C+Berkeley%2C+94702+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place on porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place on porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place on porch",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place on porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Aidan Abdulali",
      "email": "aidan@latch.bio",
      "order_link": "https://app.gomethodology.com/admin/orders/2875938",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/459061",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Lbby 5, Ste 1800. Enter the complex through the open gates on 3rd or 4th Street, or from any of the lobbies along Berry Street. Enter Lobby 5, and deliver to the door of Suite 1800 with glass doors. After hours access is only available to Lobby 4 on Berry Street",
      "full_address": "185 Berry St, Lbby 5, Ste 1800, San Francisco, 94107",
      "maps_link": "https://www.google.com/maps/place/185+Berry+St%2C+Lbby+5%2C+Ste+1800%2C+San+Francisco%2C+94107+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Lbby 5, Ste 1800. || (2) Enter the complex through the open gates on 3rd or 4th Street, or from any of the lobbies along Berry Street. || (3) Enter Lobby 5, and deliver to the door of Suite 1800 with glass doors. || (4) After hours access is only available to Lobby 4 on Berry Street || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Lbby 5, Ste 1800. || (2) Enter the complex through the open gates on 3rd or 4th Street, or from any of the lobbies along Berry Street. || (3) Enter Lobby 5, and deliver to the door of Suite 1800 with glass doors. || (4) After hours access is only available to Lobby 4 on Berry Street || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Lbby 5, Ste 1800. Enter the complex through the open gates on 3rd or 4th Street, or from any of the lobbies along Berry Street. Enter Lobby 5, and deliver to the door of Suite 1800 with glass doors. After hours access is only available to Lobby 4 on Berry Street",
      "current_instructions": "Lbby 5, Ste 1800. Enter the complex through the open gates on 3rd or 4th Street, or from any of the lobbies along Berry Street. Enter Lobby 5, and deliver to the door of Suite 1800 with glass doors. After hours access is only available to Lobby 4 on Berry Street",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 25,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Sara Reid",
      "email": "pittenger@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875379",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/459982",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide // (2) House number 1255 is marked on the curb // (3) Leave the box on the front porch // (4) See location photo: https://prnt.sc/wp_nvuyvzSd_",
      "full_address": "1255 Armsby Dr, Hillsborough, 94010",
      "maps_link": "https://www.google.com/maps/place/1255+Armsby+Dr%2C+Hillsborough%2C+94010+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide // || (2) House number 1255 is marked on the curb // || (3) Leave the box on the front porch // || (4) See location photo: https://prnt.sc/wp_nvuyvzSd_ || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide // || (2) House number 1255 is marked on the curb // || (3) Leave the box on the front porch // || (4) See location photo: https://prnt.sc/wp_nvuyvzSd_ || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide // (2) House number 1255 is marked on the curb // (3) Leave the box on the front porch // (4) See location photo: https://prnt.sc/wp_nvuyvzSd_",
      "current_instructions": "(1) Use Google Maps as guide // (2) House number 1255 is marked on the curb // (3) Leave the box on the front porch // (4) See location photo: https://prnt.sc/wp_nvuyvzSd_",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Remy Xue",
      "email": "remy.xue+gm@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875989",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/460377",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Google maps often sends people to the garage. The front door is on the opposite side of the same building from the garage",
      "full_address": "1008 Plover Ln, Palo Alto, 94303",
      "maps_link": "https://www.google.com/maps/place/1008+Plover+Ln%2C+Palo+Alto%2C+94303+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Google maps often sends people to the garage. || (2) The front door is on the opposite side of the same building from the garage || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Google maps often sends people to the garage. || (2) The front door is on the opposite side of the same building from the garage || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Google maps often sends people to the garage. The front door is on the opposite side of the same building from the garage",
      "current_instructions": "Google maps often sends people to the garage. The front door is on the opposite side of the same building from the garage",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Prachi Priyam",
      "email": "pgpriyam@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875270",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/461226",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Single family home. Can leave package in front of the doorstep on the porch",
      "full_address": "5 Willowmere Rd, Danville, 94526",
      "maps_link": "https://www.google.com/maps/place/5+Willowmere+Rd%2C+Danville%2C+94526+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Single family home. || (2) You are at the CORRECT house if you see the number 5 on the mailbox or building. || (3) Can leave package in front of the doorstep on the porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Single family home. || (2) You are at the CORRECT house if you see the number 5 on the mailbox or building. || (3) Can leave package in front of the doorstep on the porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Single family home. Can leave package in front of the doorstep on the porch</span>",
      "current_instructions": "Single family home. Can leave package in front of the doorstep on the porch",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Anna Furr",
      "email": "annacheprova@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875474",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/461860",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 104. (1) Use Google Maps as a guide. || (2) You'll see '4610' and Resident Parking' signs in front of the building. See photo: https://prnt.sc/Ihk9UmuIfGvX. || (3) Use the Intercom iPad screen and NOT the key lock. || (4) Use the code, 203742, to enter. || (5) Once inside, leave the box for Unit 104 on top of the mailboxes, or the round table on the right",
      "full_address": "4610 Hubbard St, Unit 104, Emeryville, 94608",
      "maps_link": "https://www.google.com/maps/place/4610+Hubbard+St%2C+Unit+104%2C+Emeryville%2C+94608+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Unit 104. || (2) Use Google Maps as a guide. || (3) You'll see '4610' and Resident Parking' signs in front of the building. See photo: https://prnt.sc/Ihk9UmuIfGvX. || (4) Use the Intercom iPad screen and NOT the key lock. || (5) Use the code, 203742, to enter. || (6) Once inside, leave the box for Unit 104 on top of the mailboxes, or the round table on the right || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (8) If gate, call box, or buzzer fails: call guest at 415-926-0253 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 104. || (2) Use Google Maps as a guide. || (3) You'll see '4610' and Resident Parking' signs in front of the building. See photo: https://prnt.sc/Ihk9UmuIfGvX. || (4) Use the Intercom iPad screen and NOT the key lock. || (5) Use the code, 203742, to enter. || (6) Once inside, leave the box for Unit 104 on top of the mailboxes, or the round table on the right || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (8) If gate, call box, or buzzer fails: call guest at 415-926-0253 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "key"
          ],
          "span": "key",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Unit 104. (1) Use Google Maps as a guide. || (2) You&#x27;ll see &#x27;4610&#x27; and Resident Parking&#x27; signs in front of the building. See photo: https://prnt.sc/Ihk9UmuIfGvX. || (3) Use the Intercom iPad screen and NOT the <mark class=\"redline risk\">key</mark> lock. || (4) Use the code, 203742, to enter. || (5) Once inside, leave the box for Unit 104 on top of the mailboxes, or the round table on the right",
      "current_instructions": "Unit 104. (1) Use Google Maps as a guide. || (2) You'll see '4610' and Resident Parking' signs in front of the building. See photo: https://prnt.sc/Ihk9UmuIfGvX. || (3) Use the Intercom iPad screen and NOT the key lock. || (4) Use the code, 203742, to enter. || (5) Once inside, leave the box for Unit 104 on top of the mailboxes, or the round table on the right",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Alex Nguyen",
      "email": "minhalexnguyen@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876632",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/471985",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"1108\", located above the front foor || (3) Leave the box by the front door. || (4) Hide the box in the nook to the right of the door. Feel free to move the plant, if you need to avoid the food from getting stolen",
      "full_address": "1108 Page St, San Francisco, 94117",
      "maps_link": "https://www.google.com/maps/place/1108+Page+St%2C+San+Francisco%2C+94117+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) Look for house number \"1108\", located above the front foor || (3) Leave the box by the front door. || (4) Hide the box in the nook to the right of the door. Feel free to move the plant, if you need to avoid the food from getting stolen || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) Look for house number \"1108\", located above the front foor || (3) Leave the box by the front door. || (4) Hide the box in the nook to the right of the door. Feel free to move the plant, if you need to avoid the food from getting stolen || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Look for house number &quot;1108&quot;, located above the front foor || (3) Leave the box by the front door. || (4) Hide the box in the nook to the right of the door. Feel free to move the plant, if you need to avoid the food from getting stolen",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"1108\", located above the front foor || (3) Leave the box by the front door. || (4) Hide the box in the nook to the right of the door. Feel free to move the plant, if you need to avoid the food from getting stolen",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Catherine Amparano",
      "email": "kasiawin12@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876527",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/472353",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "DO NOT BUZZ AFTER 7 PM (1) delivery by the SIDE gate which is to the left of the main gate up a few small stairs// (2) Open the side gate with the latch and put the delivery behind the SIDE gate. NOT THE FRONT GATE",
      "full_address": "1862 Indian Valley Rd, Novato, 94947",
      "maps_link": "https://www.google.com/maps/place/1862+Indian+Valley+Rd%2C+Novato%2C+94947+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) DO NOT BUZZ AFTER 7 PM || (2) You are at the CORRECT house if you see the number 1862 on the mailbox or building. || (3) delivery by the SIDE gate which is to the left of the main gate up a few small stairs// || (4) Open the side gate with the latch and put the delivery behind the SIDE gate. NOT THE FRONT GATE || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) DO NOT BUZZ AFTER 7 PM || (2) You are at the CORRECT house if you see the number 1862 on the mailbox or building. || (3) delivery by the SIDE gate which is to the left of the main gate up a few small stairs// || (4) Open the side gate with the latch and put the delivery behind the SIDE gate. NOT THE FRONT GATE || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "BUZZ"
          ],
          "span": "BUZZ",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "DO NOT <mark class=\"redline risk\">BUZZ</mark> AFTER 7 PM (1) delivery by the SIDE gate which is to the left of the main gate up a few small stairs// (2) Open the side gate with the latch and put the delivery behind the SIDE gate. NOT THE FRONT GATE",
      "current_instructions": "DO NOT BUZZ AFTER 7 PM (1) delivery by the SIDE gate which is to the left of the main gate up a few small stairs// (2) Open the side gate with the latch and put the delivery behind the SIDE gate. NOT THE FRONT GATE",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 55,
      "risk_tier": "P1",
      "risk_factors": [
        "morning_doorbell",
        "missing_identifiers",
        "highlight:red"
      ],
      "priority": 2
    },
    {
      "name": "Juliana Balich",
      "email": "juliana.bah7@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876731",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/483335",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"4431\", located to the right of the front door above the doorbell || (3) Please leave the box on the wooden bench to the left of the front door",
      "full_address": "4431 Cristy Way, Castro Valley, 94546",
      "maps_link": "https://www.google.com/maps/place/4431+Cristy+Way%2C+Castro+Valley%2C+94546+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) Please leave the box on the wooden bench to the left of the front door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) Please leave the box on the wooden bench to the left of the front door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "doorbell"
          ],
          "span": "doorbell",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "doorbell"
          ],
          "span": "doorbell",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Look for house number &quot;4431&quot;, located to the right of the front door above the <mark class=\"redline risk\">doorbell</mark> || (3) Please leave the box on the wooden bench to the left of the front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"4431\", located to the right of the front door above the doorbell || (3) Please leave the box on the wooden bench to the left of the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 85,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "highlight:red",
        "vip"
      ],
      "priority": 1
    },
    {
      "name": "Genesis Fleary",
      "email": "gfleary@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875790",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/483962",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 601. (1) Use Google Maps as a guide. See photo: https://prnt.sc/sAacRyFPytb4 || (2) Look for the Intercom and press the \"Door Pin\" button, and enter the code: 311225. || (3) If the code does not work, select \"Genesis Fleary\" or \"Unit 601\" from the directory/list of names or units in the intercom. || (4) Enter the building and take the elevator up to the 6th floor. || (5) Look for Unit 601 and leave the box at the front door",
      "full_address": "201 Sansome St, Unit 601, San Francisco, 94104",
      "maps_link": "https://www.google.com/maps/place/201+Sansome+St%2C+Unit+601%2C+San+Francisco%2C+94104+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 601. || (2) Use Google Maps as a guide. See photo: https://prnt.sc/sAacRyFPytb4 || (3) Look for the Intercom and press the \"Door Pin\" button, and enter the code: 311225. || (4) If the code does not work, select \"Genesis Fleary\" or \"Unit 601\" from the directory/list of names or units in the intercom. || (5) Enter the building and take the elevator up to the 6th floor. || (6) Look for Unit 601 and leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 601. || (2) Use Google Maps as a guide. See photo: https://prnt.sc/sAacRyFPytb4 || (3) Look for the Intercom and press the \"Door Pin\" button, and enter the code: 311225. || (4) If the code does not work, select \"Genesis Fleary\" or \"Unit 601\" from the directory/list of names or units in the intercom. || (5) Enter the building and take the elevator up to the 6th floor. || (6) Look for Unit 601 and leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 601. (1) Use Google Maps as a guide. See photo: https://prnt.sc/sAacRyFPytb4 || (2) Look for the Intercom and press the &quot;Door Pin&quot; button, and enter the code: 311225. || (3) If the code does not work, select &quot;Genesis Fleary&quot; or &quot;Unit 601&quot; from the directory/list of names or units in the intercom. || (4) Enter the building and take the elevator up to the 6th floor. || (5) Look for Unit 601 and leave the box at the front door",
      "current_instructions": "Unit 601. (1) Use Google Maps as a guide. See photo: https://prnt.sc/sAacRyFPytb4 || (2) Look for the Intercom and press the \"Door Pin\" button, and enter the code: 311225. || (3) If the code does not work, select \"Genesis Fleary\" or \"Unit 601\" from the directory/list of names or units in the intercom. || (4) Enter the building and take the elevator up to the 6th floor. || (5) Look for Unit 601 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Jordan Rakas",
      "email": "jordanrakas@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877168",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 103. Scroll to Rakas, J CALL on the call box (apt 103)",
      "full_address": "1801 Beach St, Apt 103, San Francisco, 94123",
      "maps_link": "https://www.google.com/maps/place/1801+Beach+St%2C+Apt+103%2C+San+Francisco%2C+94123+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Scroll to Rakas, J CALL on the call box (apt 103) || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (3) If gate, call box, or buzzer fails: call guest at 517-290-3472 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Scroll to Rakas, J CALL on the call box (apt 103) || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (3) If gate, call box, or buzzer fails: call guest at 517-290-3472 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "call box"
          ],
          "span": "call box",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 103. Scroll to Rakas, J CALL on the <mark class=\"redline risk\">call box</mark> (apt 103)",
      "current_instructions": "Apt 103. Scroll to Rakas, J CALL on the call box (apt 103)",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Anton Lunov",
      "email": "a.a.lunyov@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875399",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Our house number 930 is posted on a fence. The door is at the end of the driveway from the street (in the carport). No gates or locks",
      "full_address": "930 Van Auken Cir, Palo Alto, 94303",
      "maps_link": "https://www.google.com/maps/place/930+Van+Auken+Cir%2C+Palo+Alto%2C+94303+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Our house number 930 is posted on a fence. || (2) The door is at the end of the driveway from the street (in the carport). || (3) No gates or locks || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Our house number 930 is posted on a fence. || (2) The door is at the end of the driveway from the street (in the carport). || (3) No gates or locks || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Our house number 930 is posted on a fence. The door is at the end of the driveway from the street (in the carport). No gates or locks",
      "current_instructions": "Our house number 930 is posted on a fence. The door is at the end of the driveway from the street (in the carport). No gates or locks",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Amelia Hausauer",
      "email": "hausauera@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876680",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/496987",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"313\" to the right of the front door. || (3) Leave at front or side door (to left of front door behind gate at end of drive at) if no answer",
      "full_address": "313 Waverley St, Palo Alto, 94301",
      "maps_link": "https://www.google.com/maps/place/313+Waverley+St%2C+Palo+Alto%2C+94301+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) Look for house number \"313\" to the right of the front door. || (3) Leave at front or side door (to left of front door behind gate at end of drive at) if no answer || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) Look for house number \"313\" to the right of the front door. || (3) Leave at front or side door (to left of front door behind gate at end of drive at) if no answer || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Look for house number &quot;313&quot; to the right of the front door. || (3) Leave at front or side door (to left of front door behind gate at end of drive at) if no answer",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"313\" to the right of the front door. || (3) Leave at front or side door (to left of front door behind gate at end of drive at) if no answer",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kriste Michelini",
      "email": "kriste123@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875711",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door",
      "full_address": "104 Irongate Ct, Alamo, 94507",
      "maps_link": "https://www.google.com/maps/place/104+Irongate+Ct%2C+Alamo%2C+94507+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave at front door",
      "current_instructions": "Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Candice Camp",
      "email": "candicecampfiery@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875425",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/509837",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt C305. (1) Use Google Maps as a guide. || (2) Enter through the condo main entrance. Either follow someone in or call code: 449. Then drive forward until you can't go any further and take a left. || (2) Drive forward again until you can't drive any further, then take a right. || (3) Drive to the end of the line of parked cards. You will see a sidewalk entrance. || (4) Walk about 12 steps on the sidewalk, then take a right. || (5) Walk about 20 steps and on your right, you will see an entrance to Building C with some mailboxes hanging on the wall on your left. || (6) Leave the box for Apt C305 under or on top of the mailboxes. See photo: https://prnt.sc/72kcJSujcOjr",
      "full_address": "1305 Webster St, Apt C305, Alameda, 94501",
      "maps_link": "https://www.google.com/maps/place/1305+Webster+St%2C+Apt+C305%2C+Alameda%2C+94501+USA/",
      "reviewed": "",
      "notes": "Last error [2026-06-08] [#delivery-status]: Failed delivery \u2014 \"Cloned the task and the driver will reattempt delivery.\"",
      "revised_instructions": "(1) Apt C305. || (2) Use Google Maps as a guide. || (3) Enter through the condo main entrance. Either follow someone in or call code: 449. Then drive forward until you can't go any further and take a left. || (4) Drive forward again until you can't drive any further, then take a right. || (5) Drive to the end of the line of parked cards. You will see a sidewalk entrance. || (6) Walk about 12 steps on the sidewalk, then take a right. || (7) Walk about 20 steps and on your right, you will see an entrance to Building C with some mailboxes hanging on the wall on your left. || (8) Leave the box for Apt C305 under or on top of the mailboxes. See photo: https://prnt.sc/72kcJSujcOjr || (9) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-06-08",
          "source": "#delivery-status:2026-06-08",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "thread_context": "Cloned the task and the driver will reattempt delivery.",
          "guest_report": "Cloned the task and the driver will reattempt delivery.",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Candice Camp *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the task and the driver will reattempt delivery.",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1780902436423669",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-06-08",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 OTHER",
          "guest_report": "Cloned the task and the driver will reattempt delivery.",
          "what_happened": "FAILED DELIVERY: *Affected Guest:* Candice Camp *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the task and the driver will reattempt delivery.",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-06-08",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1780902436423669",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 OTHER: Cloned the task and the driver will reattempt delivery.",
      "last_error_date": "2026-06-08",
      "suggested_instructions": "(1) Apt C305. || (2) Use Google Maps as a guide. || (3) Enter through the condo main entrance. Either follow someone in or call code: 449. Then drive forward until you can't go any further and take a left. || (4) Drive forward again until you can't drive any further, then take a right. || (5) Drive to the end of the line of parked cards. You will see a sidewalk entrance. || (6) Walk about 12 steps on the sidewalk, then take a right. || (7) Walk about 20 steps and on your right, you will see an entrance to Building C with some mailboxes hanging on the wall on your left. || (8) Leave the box for Apt C305 under or on top of the mailboxes. See photo: https://prnt.sc/72kcJSujcOjr || (9) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-06-08]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"Cloned the task and the driver will reattempt delivery.\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-06-08",
            "source": "#delivery-status:2026-06-08",
            "channel": "#delivery-status",
            "quote": "Cloned the task and the driver will reattempt delivery.",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1780902436423669",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "Apt C305. (1) Use Google Maps as a guide. || (2) Enter through the condo main entrance. Either follow someone in or call code: 449. Then drive forward until you can&#x27;t go any further and take a left. || (2) Drive forward again until you can&#x27;t drive any further, then take a right. || (3) Drive to the end of the line of parked cards. You will see a sidewalk entrance. || (4) Walk about 12 steps on the sidewalk, then take a right. || (5) Walk about 20 steps and on your right, you will see an entrance to Building C with some mailboxes hanging on the wall on your left. || (6) Leave the box for Apt C305 under or on top of the mailboxes. See photo: https://prnt.sc/72kcJSujcOjr",
      "current_instructions": "Apt C305. (1) Use Google Maps as a guide. || (2) Enter through the condo main entrance. Either follow someone in or call code: 449. Then drive forward until you can't go any further and take a left. || (2) Drive forward again until you can't drive any further, then take a right. || (3) Drive to the end of the line of parked cards. You will see a sidewalk entrance. || (4) Walk about 12 steps on the sidewalk, then take a right. || (5) Walk about 20 steps and on your right, you will see an entrance to Building C with some mailboxes hanging on the wall on your left. || (6) Leave the box for Apt C305 under or on top of the mailboxes. See photo: https://prnt.sc/72kcJSujcOjr",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 39,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Alan Pish",
      "email": "kpishdad@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876882",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/522037",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "leave at door",
      "full_address": "6001 Salida del Sol, San Jose, 95123",
      "maps_link": "https://www.google.com/maps/place/6001+Salida+del+Sol%2C+San+Jose%2C+95123+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) leave at door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) leave at door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "leave at door",
      "current_instructions": "leave at door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kate Holloway",
      "email": "k8wiegand@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876232",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/523874",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "The delivery should go to the upstairs apartment at the property, and the stairs are located to the left of the front porch. Please tuck the box to the right/in front of the door so it is less visible from the street. If it is raining, you can leave the box on the covered porch that is downstairs - please just tuck it out of view from the street as well. The picket fence opens outward and is not locked",
      "full_address": "1402 Estudillo St, Martinez, 94553",
      "maps_link": "https://www.google.com/maps/place/1402+Estudillo+St%2C+Martinez%2C+94553+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) The delivery should go to the upstairs apartment at the property, and the stairs are located to the left of the front porch. || (2) Please tuck the box to the right/in front of the door so it is less visible from the street. || (3) If it is raining, you can leave the box on the covered porch that is downstairs - please just tuck it out of view from the street as well. || (4) The picket fence opens outward and is not locked || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) The delivery should go to the upstairs apartment at the property, and the stairs are located to the left of the front porch. || (2) Please tuck the box to the right/in front of the door so it is less visible from the street. || (3) If it is raining, you can leave the box on the covered porch that is downstairs - please just tuck it out of view from the street as well. || (4) The picket fence opens outward and is not locked || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "The delivery should go to the upstairs apartment at the property, and the stairs are located to the left of the front porch. Please tuck the box to the right/in front of the door so it is less visible from the street. If it is raining, you can leave the box on the covered porch that is downstairs - please just tuck it out of view from the street as well. The picket fence opens outward and is not locked",
      "current_instructions": "The delivery should go to the upstairs apartment at the property, and the stairs are located to the left of the front porch. Please tuck the box to the right/in front of the door so it is less visible from the street. If it is raining, you can leave the box on the covered porch that is downstairs - please just tuck it out of view from the street as well. The picket fence opens outward and is not locked",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jake Gibson",
      "email": "jake.gibson@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876029",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/524743",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 1845 is displayed at front || (3) Place on front porch please",
      "full_address": "1845 Oakdell Dr, Menlo Park, 94025",
      "maps_link": "https://www.google.com/maps/place/1845+Oakdell+Dr%2C+Menlo+Park%2C+94025+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 1845 is displayed at front || (3) Place on front porch please || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 1845 is displayed at front || (3) Place on front porch please || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 1845 is displayed at front || (3) Place on front porch please",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 1845 is displayed at front || (3) Place on front porch please",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Garima Lupas",
      "email": "garimajhingon@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876268",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 1128 is displayed at front || (3) Leave by front door",
      "full_address": "1128 S Sage Ct, Sunnyvale, 94087",
      "maps_link": "https://www.google.com/maps/place/1128+S+Sage+Ct%2C+Sunnyvale%2C+94087+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 1128 is displayed at front || (3) Leave by front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 1128 is displayed at front || (3) Leave by front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 1128 is displayed at front || (3) Leave by front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 1128 is displayed at front || (3) Leave by front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Michael Balsamo",
      "email": "michael.j.balsamo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877375",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/526662",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Do not leave outside apartment. Ring buzzer for 3140 and we\u2019ll let you in",
      "full_address": "3140 Scott St, San Francisco, 94123",
      "maps_link": "https://www.google.com/maps/place/3140+Scott+St%2C+San+Francisco%2C+94123+USA/",
      "reviewed": "",
      "notes": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Do not leave outside apartment. || (2) You are at the CORRECT house if you see the number 3140 on the mailbox or building. || (3) Ring buzzer for 3140 and we\u2019ll let you in || (4) If nobody answers: leave the box in a safe, visible spot at this address (3140 Scott St, San Francisco, 94123). INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Do not leave outside apartment. || (2) You are at the CORRECT house if you see the number 3140 on the mailbox or building. || (3) Ring buzzer for 3140 and we\u2019ll let you in || (4) If nobody answers: leave the box in a safe, visible spot at this address (3140 Scott St, San Francisco, 94123). INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_contactless_alt",
          "title": "Added a backup if nobody answers",
          "why": "Driver needed the guest to answer but had no plan B \u2014 box gets abandoned or guest is woken up.",
          "how": "New step: where to leave the box + text Methodology with a photo so the guest knows.",
          "night_tip": "Can't reach them? Leave it safe, snap photo, text ops. Move on."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "Ring"
          ],
          "span": "Ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Do not leave outside apartment. <mark class=\"redline risk\">Ring</mark> buzzer for 3140 and we\u2019ll let you in",
      "current_instructions": "Do not leave outside apartment. Ring buzzer for 3140 and we\u2019ll let you in",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red"
      ],
      "priority": 2
    },
    {
      "name": "Kelly Kirkpatrick",
      "email": "kirkpatrick.kelly@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875438",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/530644",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Brown house. House number \u201c933\u201d can be found on the metal post || (3) Leave box on the front porch by the front door",
      "full_address": "933 Kingston Ave, Piedmont, 94611",
      "maps_link": "https://www.google.com/maps/place/933+Kingston+Ave%2C+Piedmont%2C+94611+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) Brown house. House number \u201c933\u201d can be found on the metal post || (3) Leave box on the front porch by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) Brown house. House number \u201c933\u201d can be found on the metal post || (3) Leave box on the front porch by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Brown house. House number \u201c933\u201d can be found on the metal post || (3) Leave box on the front porch by the front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Brown house. House number \u201c933\u201d can be found on the metal post || (3) Leave box on the front porch by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Rich Truncellito",
      "email": "r.d.truncellito@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875625",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/534138",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 2605. (1) Use Google Maps as a guide. See photo: https://prnt.sc/xeNsASlqE78v || (2) Enter the building and look for the front desk in the lobby. || (3) Tell the person at the front desk that you have a food delivery for Apt 2605. || (4) They should direct you on how to get to Apt 2605 and leave the box at the front door",
      "full_address": "1550 Mission St, Apt 2605, San Francisco, 94103",
      "maps_link": "https://www.google.com/maps/place/1550+Mission+St%2C+Apt+2605%2C+San+Francisco%2C+94103+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 2605. || (2) Use Google Maps as a guide. See photo: https://prnt.sc/xeNsASlqE78v || (3) Enter the building and look for the front desk in the lobby. || (4) Tell the person at the front desk that you have a food delivery for Apt 2605. || (5) They should direct you on how to get to Apt 2605 and leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 2605. || (2) Use Google Maps as a guide. See photo: https://prnt.sc/xeNsASlqE78v || (3) Enter the building and look for the front desk in the lobby. || (4) Tell the person at the front desk that you have a food delivery for Apt 2605. || (5) They should direct you on how to get to Apt 2605 and leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 2605. (1) Use Google Maps as a guide. See photo: https://prnt.sc/xeNsASlqE78v || (2) Enter the building and look for the front desk in the lobby. || (3) Tell the person at the front desk that you have a food delivery for Apt 2605. || (4) They should direct you on how to get to Apt 2605 and leave the box at the front door",
      "current_instructions": "Apt 2605. (1) Use Google Maps as a guide. See photo: https://prnt.sc/xeNsASlqE78v || (2) Enter the building and look for the front desk in the lobby. || (3) Tell the person at the front desk that you have a food delivery for Apt 2605. || (4) They should direct you on how to get to Apt 2605 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Michael Scheibe",
      "email": "mscheibe@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877351",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/534836",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House with US flag and stairs leading to gate door (3) Look for house number '175' to the left of the gate door. || (4) Leave box near top of the main steps, behind one of the potted plants if possible",
      "full_address": "175 27th Ave, San Francisco, 94121",
      "maps_link": "https://www.google.com/maps/place/175+27th+Ave%2C+San+Francisco%2C+94121+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) House with US flag and stairs leading to gate door || (3) Look for house number '175' to the left of the gate door. || (4) Leave box near top of the main steps, behind one of the potted plants if possible || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) House with US flag and stairs leading to gate door || (3) Look for house number '175' to the left of the gate door. || (4) Leave box near top of the main steps, behind one of the potted plants if possible || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) House with US flag and stairs leading to gate door (3) Look for house number &#x27;175&#x27; to the left of the gate door. || (4) Leave box near top of the main steps, behind one of the potted plants if possible",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House with US flag and stairs leading to gate door (3) Look for house number '175' to the left of the gate door. || (4) Leave box near top of the main steps, behind one of the potted plants if possible",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Justin Rosenstein",
      "email": "jr.support@dreamlings.org",
      "order_link": "https://app.gomethodology.com/admin/orders/2876013",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/536686",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) Leave the box at the front door. || (3) For any issues encountered, call the guest's phone number: 216-905-2323",
      "full_address": "100 W Oak Knoll Dr, San Anselmo, 94960",
      "maps_link": "https://www.google.com/maps/place/100+W+Oak+Knoll+Dr%2C+San+Anselmo%2C+94960+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 100 on the mailbox or building. || (3) Leave the box at the front door. || (4) For any issues encountered, call the guest's phone number: 216-905-2323 || (5) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 925-984-7176): leave box in a safe visible spot at 100 W Oak Knoll Dr, San Anselmo, 94960. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 100 on the mailbox or building. || (3) Leave the box at the front door. || (4) For any issues encountered, call the guest's phone number: 216-905-2323 || (5) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 925-984-7176): leave box in a safe visible spot at 100 W Oak Knoll Dr, San Anselmo, 94960. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "call the guest"
          ],
          "span": "call the guest",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps as a guide. || (2) Leave the box at the front door. || (3) For any issues encountered, <mark class=\"redline risk\">call the guest</mark>&#x27;s phone number: 216-905-2323",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) Leave the box at the front door. || (3) For any issues encountered, call the guest's phone number: 216-905-2323",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 63,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Catherine Stewart",
      "email": "catherine.stewart@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875302",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/541160",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Upon arrival at the location, please ring the doorbell to notify the guest",
      "full_address": "3247 Judah St, San Francisco, 94122",
      "maps_link": "https://www.google.com/maps/place/3247+Judah+St%2C+San+Francisco%2C+94122+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-06-09] [#re-delivery]: Redelivery required \u2014 \"Yes. Set aside these items and the x2 B2 for B3. @U08407B3RJ9 Would they like it Uber'd ASAP? \u00b7 Thank you @U926LTTS5 , checking in with them if they're home to receive the box \u00b7 What happened with the\u2026\"",
      "revised_instructions": "(1) REDELIVERY STOP \u2014 follow every step exactly (guest already needed a replacement box). || (2) Upon arrival at the location, please ring the doorbell to notify the guest || (3) You are at the CORRECT house if you see the number 3247 on the mailbox or building. || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 203-645-6145): leave box in a safe visible spot at 3247 Judah St, San Francisco, 94122. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_redelivery",
          "headline": "Redelivery required",
          "date": "2026-06-09",
          "source": "#re-delivery:2026-06-09",
          "channel": "#re-delivery",
          "failure_reason": "",
          "failure_notes": "",
          "thread_context": "Yes. Set aside these items and the x2 B2 for B3. @U08407B3RJ9 Would they like it Uber'd ASAP? \u00b7 Thank you @U926LTTS5 , checking in with them if they're home to receive the box \u00b7 What happened with their original box? @U08407B3RJ9",
          "guest_report": "Yes. Set aside these items and the x2 B2 for B3. @U08407B3RJ9 Would they like it Uber'd ASAP? \u00b7 Thank you @U926LTTS5 , checking in with them if they're home to receive the box \u00b7 What happened with their original box? @U08407B3RJ9",
          "driver": "",
          "excerpt": "Rachzea Mae Riparip: Hi @U926LTTS5 @U0768KGN9PT , can we please send a new box for Catherine Stewart? I've attached their original picklist below, maybe we can double the B2, since there's no B3 Leftovers For Redeliveries? Catherine Stewart ... | Angela Ramirez: Yes. Set aside these items and the x2\u2026",
          "thread_url": "https://methodologysf.slack.com/archives/CJDBCNZLJ/p1780932881124679",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-06-09",
          "issue_code": "prior_redelivery",
          "headline": "Redelivery required",
          "guest_report": "Yes. Set aside these items and the x2 B2 for B3. @U08407B3RJ9 Would they like it Uber'd ASAP? \u00b7 Thank you @U926LTTS5 , checking in with them if they're home to receive the box \u00b7 What happened with their original box? @U08407B3RJ9",
          "what_happened": "Rachzea Mae Riparip: Hi @U926LTTS5 @U0768KGN9PT , can we please send a new box for Catherine Stewart? I've attached their original picklist below, maybe we can double the B2, since there's no B3 Leftovers For Redeliveries? Catherine Stewart ... | Angela Ramirez: Yes. Set aside these items and the x2 B2 for B3. @U08407B3RJ9 Would they like it Uber'd ASAP? | Rachzea Mae Riparip: Thank you @U926LTTS5 , checking in with them if they're home to receive the box | Angela Ramirez: What happened with the",
          "failure_reason": "",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#re-delivery:2026-06-09",
          "channel": "#re-delivery",
          "thread_url": "https://methodologysf.slack.com/archives/CJDBCNZLJ/p1780932881124679",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Redelivery required: Yes. Set aside these items and the x2 B2 for B3. @U08407B3RJ9 Would they like it Uber'd ASAP? \u00b7 Thank you @U926LTTS5 , checking in with them\u2026",
      "last_error_date": "2026-06-09",
      "suggested_instructions": "(1) REDELIVERY STOP \u2014 follow every step exactly (guest already needed a replacement box). || (2) Upon arrival at the location, please ring the doorbell to notify the guest || (3) You are at the CORRECT house if you see the number 3247 on the mailbox or building. || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 203-645-6145): leave box in a safe visible spot at 3247 Judah St, San Francisco, 94122. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "prior_redelivery",
          "title": "Tightened instructions after a redelivery",
          "why": "Ops already sent a replacement box \u2014 same mistake costs time and money.",
          "how": "Steps are clearer and numbered from what we know went wrong.",
          "night_tip": "Follow every step \u2014 this guest is a redo."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_redelivery",
          "title": "FACT: Redelivery required [2026-06-09]",
          "problem": "WC reported this on #re-delivery. \"Yes. Set aside these items and the x2 B2 for B3. @U08407B3RJ9 Would they like it Uber'd ASAP? \u00b7 Thank you @U926LTTS5 , checking in with them if they're home to receive the box \u00b7 What happened with their original box? @U0\u2026\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-06-09",
            "source": "#re-delivery:2026-06-09",
            "channel": "#re-delivery",
            "quote": "Yes. Set aside these items and the x2 B2 for B3. @U08407B3RJ9 Would they like it Uber'd ASAP? \u00b7 Thank you @U926LTTS5 , checking in with them if they're home to receive the box \u00b7 What happened with their original box? @U0\u2026",
            "thread_url": "https://methodologysf.slack.com/archives/CJDBCNZLJ/p1780932881124679",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "ring",
            "doorbell"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Upon arrival at the location, please <mark class=\"redline risk\">ring</mark> the <mark class=\"redline risk\">doorbell</mark> to notify the guest",
      "current_instructions": "Upon arrival at the location, please ring the doorbell to notify the guest",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 78,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_identifiers",
        "prior_redelivery",
        "highlight:red"
      ],
      "priority": 1
    },
    {
      "name": "Victoria Ayeni",
      "email": "victoria.ayeni1@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876687",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 202. (1) Use Google Maps as a guide. || (2) Street no. is located on the bottom of the door || (3) Dial Apt. 202 on the callbox to be buzzed in || (4) Take the elevator to the 2nd floor, or go to the 3rd floor if using the stairs to find the Apt 202. || (5) Leave the box at the front door. || (6) LAST OPTION: IMPT: Inform Methodology Concierge. If the guest doesn\u2019t answer or let you in through the callbox, as a last resort, inform the Methodology Concierge and leave the box in the bushes next to the building\u2019s front door. See photo for reference: https://prnt.sc/qY3CbRxbaTU3",
      "full_address": "3401 Clay St, Apt 202, San Francisco, 94118",
      "maps_link": "https://www.google.com/maps/place/3401+Clay+St%2C+Apt+202%2C+San+Francisco%2C+94118+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 202. || (2) Use Google Maps as a guide. || (3) Street no. is located on the bottom of the door || (4) Dial Apt. 202 on the callbox to be buzzed in || (5) Take the elevator to the 2nd floor, or go to the 3rd floor if using the stairs to find the Apt 202. || (6) Leave the box at the front door. || (7) LAST OPTION: IMPT: Inform Methodology Concierge. If the guest doesn\u2019t answer or let you in through the callbox, as a last resort, inform the Methodology Concierge and leave the box in the bushes next to the building\u2019s front door. See photo for reference: https://prnt.sc/qY3CbRxbaTU3 || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 202. || (2) Use Google Maps as a guide. || (3) Street no. is located on the bottom of the door || (4) Dial Apt. 202 on the callbox to be buzzed in || (5) Take the elevator to the 2nd floor, or go to the 3rd floor if using the stairs to find the Apt 202. || (6) Leave the box at the front door. || (7) LAST OPTION: IMPT: Inform Methodology Concierge. If the guest doesn\u2019t answer or let you in through the callbox, as a last resort, inform the Methodology Concierge and leave the box in the bushes next to the building\u2019s front door. See photo for reference: https://prnt.sc/qY3CbRxbaTU3 || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 202. (1) Use Google Maps as a guide. || (2) Street no. is located on the bottom of the door || (3) Dial Apt. 202 on the callbox to be buzzed in || (4) Take the elevator to the 2nd floor, or go to the 3rd floor if using the stairs to find the Apt 202. || (5) Leave the box at the front door. || (6) LAST OPTION: IMPT: Inform Methodology Concierge. If the guest doesn\u2019t answer or let you in through the callbox, as a last resort, inform the Methodology Concierge and leave the box in the bushes next to the building\u2019s front door. See photo for reference: https://prnt.sc/qY3CbRxbaTU3",
      "current_instructions": "Apt 202. (1) Use Google Maps as a guide. || (2) Street no. is located on the bottom of the door || (3) Dial Apt. 202 on the callbox to be buzzed in || (4) Take the elevator to the 2nd floor, or go to the 3rd floor if using the stairs to find the Apt 202. || (5) Leave the box at the front door. || (6) LAST OPTION: IMPT: Inform Methodology Concierge. If the guest doesn\u2019t answer or let you in through the callbox, as a last resort, inform the Methodology Concierge and leave the box in the bushes next to the building\u2019s front door. See photo for reference: https://prnt.sc/qY3CbRxbaTU3",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Cynthia Chu",
      "email": "cynthia.y.chu@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876681",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/544447",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) White house, House no. \"32\" beside front window. || (3) Leave box above stairs by front door",
      "full_address": "32 Ord St, San Francisco, 94114",
      "maps_link": "https://www.google.com/maps/place/32+Ord+St%2C+San+Francisco%2C+94114+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) White house, House no. \"32\" beside front window. || (3) Leave box above stairs by front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) White house, House no. \"32\" beside front window. || (3) Leave box above stairs by front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) White house, House no. &quot;32&quot; beside front window. || (3) Leave box above stairs by front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) White house, House no. \"32\" beside front window. || (3) Leave box above stairs by front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Christine Turner",
      "email": "christinemturner@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875877",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/547368",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Drive around to the front entry and look for house number '24' on the wooden fence || (3) Leave box on the front porch",
      "full_address": "24 Carson Road, Woodacre, 94973",
      "maps_link": "https://www.google.com/maps/place/24+Carson+Road%2C+Woodacre%2C+94973+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) Drive around to the front entry and look for house number '24' on the wooden fence || (3) Leave box on the front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) Drive around to the front entry and look for house number '24' on the wooden fence || (3) Leave box on the front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Drive around to the front entry and look for house number &#x27;24&#x27; on the wooden fence || (3) Leave box on the front porch",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Drive around to the front entry and look for house number '24' on the wooden fence || (3) Leave box on the front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Dyan Triffo",
      "email": "triffoboake@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876640",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c2732\u201d can be found on the brick planters || (3) Push open the front gate, it does not lock. Leave box in the alcove at the front door",
      "full_address": "2732 Vallejo St, San Francisco, 94123",
      "maps_link": "https://www.google.com/maps/place/2732+Vallejo+St%2C+San+Francisco%2C+94123+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c2732\u201d can be found on the brick planters || (3) Push open the front gate, it does not lock. Leave box in the alcove at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c2732\u201d can be found on the brick planters || (3) Push open the front gate, it does not lock. Leave box in the alcove at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) House number \u201c2732\u201d can be found on the brick planters || (3) Push open the front gate, it does not lock. Leave box in the alcove at the front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c2732\u201d can be found on the brick planters || (3) Push open the front gate, it does not lock. Leave box in the alcove at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kaarin Hardy",
      "email": "kaarinhardy@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875257",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/549028",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Look for house number '765' on the curb and pillar || (3) Dial 2007 on the entry panel. || (4) Leave box by the front door",
      "full_address": "765 Bowhill Rd, Hillsborough, 94010",
      "maps_link": "https://www.google.com/maps/place/765+Bowhill+Rd%2C+Hillsborough%2C+94010+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number '765' on the curb and pillar || (3) Dial 2007 on the entry panel. || (4) Leave box by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number '765' on the curb and pillar || (3) Dial 2007 on the entry panel. || (4) Leave box by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Look for house number &#x27;765&#x27; on the curb and pillar || (3) Dial 2007 on the entry panel. || (4) Leave box by the front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number '765' on the curb and pillar || (3) Dial 2007 on the entry panel. || (4) Leave box by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Rebecca Sinclair",
      "email": "shoppingforsinclair+1@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875801",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/552672",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Pink house with short staircase || (3) Look for house number '621' above the front door || (3) Leave box by the porch",
      "full_address": "621 Baker St, San Francisco, 94117",
      "maps_link": "https://www.google.com/maps/place/621+Baker+St%2C+San+Francisco%2C+94117+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) Pink house with short staircase || (3) Look for house number '621' above the front door || (4) Leave box by the porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) Pink house with short staircase || (3) Look for house number '621' above the front door || (4) Leave box by the porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Pink house with short staircase || (3) Look for house number &#x27;621&#x27; above the front door || (3) Leave box by the porch",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Pink house with short staircase || (3) Look for house number '621' above the front door || (3) Leave box by the porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Garrett Ruhland",
      "email": "garrett@ruhlandventures.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875948",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/554982",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Look for house number '4' on the curb and mailbox || (3) Leave box by the front door",
      "full_address": "4 Mara Vista Ct, Tiburon, 94920",
      "maps_link": "https://www.google.com/maps/place/4+Mara+Vista+Ct%2C+Tiburon%2C+94920+USA/",
      "reviewed": "",
      "notes": "Last error [2026-06-08] [#delivery-status]: Failed delivery \u2014 \"Cloned the task. Adjusted the route to prioritize the VIP\u2019s order for delivery within the evening window\"",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) Look for house number '4' on the curb and mailbox || (3) Leave box by the front door",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-06-08",
          "source": "#delivery-status:2026-06-08",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "thread_context": "Cloned the task. Adjusted the route to prioritize the VIP\u2019s order for delivery within the evening window",
          "guest_report": "Cloned the task. Adjusted the route to prioritize the VIP\u2019s order for delivery within the evening window",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Garrett Ruhland *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the task. Adjusted the route to prioritize the VIP\u2019s order for delivery within the evening window",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1780889006863749",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-06-08",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 OTHER",
          "guest_report": "Cloned the task. Adjusted the route to prioritize the VIP\u2019s order for delivery within the evening window",
          "what_happened": "FAILED DELIVERY: *Affected Guest:* Garrett Ruhland *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the task. Adjusted the route to prioritize the VIP\u2019s order for delivery within the evening window",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-06-08",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1780889006863749",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 OTHER: Cloned the task. Adjusted the route to prioritize the VIP\u2019s order for delivery within the evening window",
      "last_error_date": "2026-06-08",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) Look for house number '4' on the curb and mailbox || (3) Leave box by the front door",
      "instruction_fixes": [],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-06-08]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"Cloned the task. Adjusted the route to prioritize the VIP\u2019s order for delivery within the evening window\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-06-08",
            "source": "#delivery-status:2026-06-08",
            "channel": "#delivery-status",
            "quote": "Cloned the task. Adjusted the route to prioritize the VIP\u2019s order for delivery within the evening window",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1780889006863749",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Look for house number &#x27;4&#x27; on the curb and mailbox || (3) Leave box by the front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number '4' on the curb and mailbox || (3) Leave box by the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 42,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_failed_delivery",
        "highlight:red",
        "vip"
      ],
      "priority": 3
    },
    {
      "name": "Sarah Ruhland",
      "email": "sarah@ruhlandventures.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875796",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/555854",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Look for house number '4' on the curb and mailbox || (3) Leave box by the front door",
      "full_address": "4 Mara Vista Ct, Tiburon, 94920",
      "maps_link": "https://www.google.com/maps/place/4+Mara+Vista+Ct%2C+Tiburon%2C+94920+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number '4' on the curb and mailbox || (3) Leave box by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number '4' on the curb and mailbox || (3) Leave box by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Look for house number &#x27;4&#x27; on the curb and mailbox || (3) Leave box by the front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number '4' on the curb and mailbox || (3) Leave box by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Anita Yerneni",
      "email": "anitayerneni@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875882",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"2459\" located beneath the window above the staircase. || (3) Leave box on the top of the staircase by the front door",
      "full_address": "2459 26th Ave, San Francisco, 94116",
      "maps_link": "https://www.google.com/maps/place/2459+26th+Ave%2C+San+Francisco%2C+94116+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"2459\" located beneath the window above the staircase. || (3) Leave box on the top of the staircase by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"2459\" located beneath the window above the staircase. || (3) Leave box on the top of the staircase by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Look for house number &quot;2459&quot; located beneath the window above the staircase. || (3) Leave box on the top of the staircase by the front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Look for house number \"2459\" located beneath the window above the staircase. || (3) Leave box on the top of the staircase by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Christi Lucas",
      "email": "christi.lucas@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877264",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/558889",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 3. Use Google Maps to locate the adress // Entrance has HARBOR POINT 450 sign at front. See photo: https://prnt.sc/FNJ8D_uxY-YU // Follow the sign for Units 1-9 & 11 // Please place box on doorstep of Apartment 3. Thanks!",
      "full_address": "450 E Strawberry Dr, Apt 3, Mill Valley, 94941",
      "maps_link": "https://www.google.com/maps/place/450+E+Strawberry+Dr%2C+Apt+3%2C+Mill+Valley%2C+94941+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Apt 3. Use Google Maps to locate the adress || (2) Entrance has HARBOR POINT 450 sign at front. See photo: https: || (3) prnt.sc/FNJ8D_uxY-YU || (4) Follow the sign for Units 1-9 & 11 || (5) Please place box on doorstep of Apartment 3. Thanks! || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 3. Use Google Maps to locate the adress || (2) Entrance has HARBOR POINT 450 sign at front. See photo: https: || (3) prnt.sc/FNJ8D_uxY-YU || (4) Follow the sign for Units 1-9 & 11 || (5) Please place box on doorstep of Apartment 3. Thanks! || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 3. Use Google Maps to locate the adress // Entrance has HARBOR POINT 450 sign at front. See photo: https://prnt.sc/FNJ8D_uxY-YU // Follow the sign for Units 1-9 &amp; 11 // Please place box on doorstep of Apartment 3. Thanks!",
      "current_instructions": "Apt 3. Use Google Maps to locate the adress // Entrance has HARBOR POINT 450 sign at front. See photo: https://prnt.sc/FNJ8D_uxY-YU // Follow the sign for Units 1-9 & 11 // Please place box on doorstep of Apartment 3. Thanks!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 17,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Megan Byrn",
      "email": "mnbyrn@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2872487",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/561187",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 1102 is displayed at front || (3) leave at bottom of stairs outside gate",
      "full_address": "1102 Coombsville Rd, Napa, 94558",
      "maps_link": "https://www.google.com/maps/place/1102+Coombsville+Rd%2C+Napa%2C+94558+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 1102 is displayed at front || (3) leave at bottom of stairs outside gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 1102 is displayed at front || (3) leave at bottom of stairs outside gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 1102 is displayed at front || (3) leave at bottom of stairs outside gate",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 1102 is displayed at front || (3) leave at bottom of stairs outside gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Jacinth Sohi",
      "email": "jacinthsohi@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875622",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/562228",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Use Google Maps as guide // It's a brown and white Tudor house on the corner of Scott and Fulton. // Please come up the stairs behind the brown wall on Fulton where the front door is. // Leave the box on the front door // See location photo: https://prnt.sc/HiKfL-JFi_Gq",
      "full_address": "1201 Fulton St, San Francisco, 94117",
      "maps_link": "https://www.google.com/maps/place/1201+Fulton+St%2C+San+Francisco%2C+94117+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 1201 on the mailbox or building. || (3) It's a brown and white Tudor house on the corner of Scott and Fulton. || (4) Please come up the stairs behind the brown wall on Fulton where the front door is. || (5) Leave the box on the front door || (6) See location photo: https: || (7) prnt.sc/HiKfL-JFi_Gq || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 1201 on the mailbox or building. || (3) It's a brown and white Tudor house on the corner of Scott and Fulton. || (4) Please come up the stairs behind the brown wall on Fulton where the front door is. || (5) Leave the box on the front door || (6) See location photo: https: || (7) prnt.sc/HiKfL-JFi_Gq || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Use Google Maps as guide // It&#x27;s a brown and white Tudor house on the corner of Scott and Fulton. // Please come up the stairs behind the brown wall on Fulton where the front door is. // Leave the box on the front door // See location photo: https://prnt.sc/HiKfL-JFi_Gq</span>",
      "current_instructions": "Use Google Maps as guide // It's a brown and white Tudor house on the corner of Scott and Fulton. // Please come up the stairs behind the brown wall on Fulton where the front door is. // Leave the box on the front door // See location photo: https://prnt.sc/HiKfL-JFi_Gq",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Brayton Furlong",
      "email": "estattoo@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875585",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/565838",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide // (2) Please deliver to left side driveway by black garage door and RV. Thanks // (3) See location photo: https://prnt.sc/eyC7r2jmvdQj",
      "full_address": "2220 s rodeo guch rd, Santa Cruz, 95062",
      "maps_link": "https://www.google.com/maps/place/2220+s+rodeo+guch+rd%2C+Santa+Cruz%2C+95062+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide // || (2) Please deliver to left side driveway by black garage door and RV. Thanks // || (3) See location photo: https://prnt.sc/eyC7r2jmvdQj || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide // || (2) Please deliver to left side driveway by black garage door and RV. Thanks // || (3) See location photo: https://prnt.sc/eyC7r2jmvdQj || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide // (2) Please deliver to left side driveway by black garage door and RV. Thanks // (3) See location photo: https://prnt.sc/eyC7r2jmvdQj",
      "current_instructions": "(1) Use Google Maps as guide // (2) Please deliver to left side driveway by black garage door and RV. Thanks // (3) See location photo: https://prnt.sc/eyC7r2jmvdQj",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Linda Hanson",
      "email": "lkhanson@pacbell.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2876210",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c7105\u201d can be found on the left gate pillar pedestrian gate || (3) Please box in front of the gate",
      "full_address": "7105 Panoramic Highway, Stinson Beach, 94970",
      "maps_link": "https://www.google.com/maps/place/7105+Panoramic+Highway%2C+Stinson+Beach%2C+94970+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c7105\u201d can be found on the left gate pillar pedestrian gate || (3) Please box in front of the gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c7105\u201d can be found on the left gate pillar pedestrian gate || (3) Please box in front of the gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) House number \u201c7105\u201d can be found on the left gate pillar pedestrian gate || (3) Please box in front of the gate",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c7105\u201d can be found on the left gate pillar pedestrian gate || (3) Please box in front of the gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Lauren Vaccarello",
      "email": "laurenvaccarello@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875959",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide // (2) Please leave the box behind the plant, where people from the street cannot see it, to help prevent it from being stolen",
      "full_address": "110 Liberty St, San Francisco, 94110",
      "maps_link": "https://www.google.com/maps/place/110+Liberty+St%2C+San+Francisco%2C+94110+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as guide // || (2) You are at the CORRECT house if you see the number 110 on the mailbox or building. || (3) Please leave the box behind the plant, where people from the street cannot see it, to help prevent it from being stolen || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide // || (2) You are at the CORRECT house if you see the number 110 on the mailbox or building. || (3) Please leave the box behind the plant, where people from the street cannot see it, to help prevent it from being stolen || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as guide // (2) Please leave the box behind the plant, where people from the street cannot see it, to help prevent it from being stolen</span>",
      "current_instructions": "(1) Use Google Maps as guide // (2) Please leave the box behind the plant, where people from the street cannot see it, to help prevent it from being stolen",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Carl Hinneschiedt",
      "email": "chinnesc@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875871",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/567954",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House No. \"2828\" is located on the frontwall || (3) Please leave the box between the car and the garage door",
      "full_address": "2828 Windsor Dr, Alameda, 94501",
      "maps_link": "https://www.google.com/maps/place/2828+Windsor+Dr%2C+Alameda%2C+94501+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) House No. \"2828\" is located on the frontwall || (3) Please leave the box between the car and the garage door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) House No. \"2828\" is located on the frontwall || (3) Please leave the box between the car and the garage door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) House No. &quot;2828&quot; is located on the frontwall || (3) Please leave the box between the car and the garage door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House No. \"2828\" is located on the frontwall || (3) Please leave the box between the car and the garage door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Jazzmin Williams",
      "email": "jazzminciara@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875278",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 344. \u200b(1) Use Google maps to locate the address // \u200b(2) Enter Lobby B. See photo for reference: https://ibb.co/8gwVYgJY // \u200b(3) Enter door code: 911 66 16 // \u200b(4) Leave the box near the fireplace by the elevator. See photo for your reference: https://ibb.co/N28kPQgJ \u200b",
      "full_address": "800 Indiana St, Apt 344, San Francisco, 94107",
      "maps_link": "https://www.google.com/maps/place/800+Indiana+St%2C+Apt+344%2C+San+Francisco%2C+94107+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 344. \u200b || (2) Use Google maps to locate the address // \u200b || (3) Enter Lobby B. See photo for reference: https://ibb.co/8gwVYgJY // \u200b || (4) Enter door code: 911 66 16 // \u200b || (5) Leave the box near the fireplace by the elevator. See photo for your reference: https://ibb.co/N28kPQgJ \u200b || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 344. \u200b || (2) Use Google maps to locate the address // \u200b || (3) Enter Lobby B. See photo for reference: https://ibb.co/8gwVYgJY // \u200b || (4) Enter door code: 911 66 16 // \u200b || (5) Leave the box near the fireplace by the elevator. See photo for your reference: https://ibb.co/N28kPQgJ \u200b || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 344. \u200b(1) Use Google maps to locate the address // \u200b(2) Enter Lobby B. See photo for reference: https://ibb.co/8gwVYgJY // \u200b(3) Enter door code: 911 66 16 // \u200b(4) Leave the box near the fireplace by the elevator. See photo for your reference: https://ibb.co/N28kPQgJ \u200b",
      "current_instructions": "Apt 344. \u200b(1) Use Google maps to locate the address // \u200b(2) Enter Lobby B. See photo for reference: https://ibb.co/8gwVYgJY // \u200b(3) Enter door code: 911 66 16 // \u200b(4) Leave the box near the fireplace by the elevator. See photo for your reference: https://ibb.co/N28kPQgJ \u200b",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Alexei Baevski",
      "email": "alexei.b@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875287",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/569483",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide // (2) House number is displayed by the garage // (3) Leave the box on the front porch // (4) See location photo: https://prnt.sc/wR-Hh0WhHtXA",
      "full_address": "735 Dalehurst Ave, San Mateo, 94403",
      "maps_link": "https://www.google.com/maps/place/735+Dalehurst+Ave%2C+San+Mateo%2C+94403+USA/",
      "reviewed": "",
      "notes": "Last error [2026-01-19] [#delivery-status]: Redelivery required \u2014 \"Redelivery on Wednesday \u00b7 Ops: Requested here\u2014rescheduled to Wednesday. Hi <!subteam^S01JNGVGVK3> <@U0768KGN9PT> <@U926LTTS5> is it\u2026\"",
      "revised_instructions": "(1) REDELIVERY STOP \u2014 follow every step exactly (guest already needed a replacement box). || (2) Use Google Maps as guide // || (3) House number is displayed by the garage // || (4) Leave the box on the front porch // || (5) See location photo: https://prnt.sc/wR-Hh0WhHtXA || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_redelivery",
          "headline": "Redelivery required",
          "date": "2026-01-19",
          "source": "#delivery-status:2026-01-19",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "Redelivery on Wednesday",
          "thread_context": "Requested here\u2014rescheduled to Wednesday. Hi <!subteam^S01JNGVGVK3> <@U0768KGN9PT> <@U926LTTS5> is it possible to deliver <https://app.gomethodology.com/admin/orders/2815337",
          "guest_report": "Redelivery on Wednesday",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Alexei Baevski *Failure Reason:* OTHER *Failure Notes:* Redelivery on Wednesday _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Requested here\u2014rescheduled to Wednesday. Hi <!subteam^S01JNGVGVK3> <@U0768KGN9PT> <@U926L\u2026",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1768816535512359",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-01-19",
          "issue_code": "prior_redelivery",
          "headline": "Redelivery required \u2014 Redelivery on Wednesday",
          "guest_report": "Redelivery on Wednesday",
          "what_happened": "Redelivery on Wednesday",
          "failure_reason": "OTHER",
          "failure_notes": "Redelivery on Wednesday",
          "driver": "",
          "resolution": "Requested here\u2014rescheduled to Wednesday. Hi <!subteam^S01JNGVGVK3> <@U0768KGN9PT> <@U926LTTS5> is it possible to deliver <https://app.gomethodology.com/admin/orders/2815337",
          "source": "#delivery-status:2026-01-19",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1768816535512359",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Redelivery required \u2014 Redelivery on Wednesday",
      "last_error_date": "2026-01-19",
      "suggested_instructions": "(1) REDELIVERY STOP \u2014 follow every step exactly (guest already needed a replacement box). || (2) Use Google Maps as guide // || (3) House number is displayed by the garage // || (4) Leave the box on the front porch // || (5) See location photo: https://prnt.sc/wR-Hh0WhHtXA || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "prior_redelivery",
          "title": "Tightened instructions after a redelivery",
          "why": "Ops already sent a replacement box \u2014 same mistake costs time and money.",
          "how": "Steps are clearer and numbered from what we know went wrong.",
          "night_tip": "Follow every step \u2014 this guest is a redo."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_redelivery",
          "title": "FACT: Redelivery required [2026-01-19]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"Redelivery on Wednesday\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-01-19",
            "source": "#delivery-status:2026-01-19",
            "channel": "#delivery-status",
            "quote": "Redelivery on Wednesday",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1768816535512359",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps as guide // (2) House number is displayed by the garage // (3) Leave the box on the front porch // (4) See location photo: https://prnt.sc/wR-Hh0WhHtXA",
      "current_instructions": "(1) Use Google Maps as guide // (2) House number is displayed by the garage // (3) Leave the box on the front porch // (4) See location photo: https://prnt.sc/wR-Hh0WhHtXA",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 45,
      "risk_tier": "P0",
      "risk_factors": [
        "prior_redelivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Benton Winkelman",
      "email": "winkelbone80@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876949",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/570682",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House No \u201c1510\u201d is located on the white sign to the left of the front door || (3) Leave box by the front door",
      "full_address": "1510 Carmel Dr, San Jose, 95125",
      "maps_link": "https://www.google.com/maps/place/1510+Carmel+Dr%2C+San+Jose%2C+95125+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 1510 on the mailbox or building. || (3) House No \u201c1510\u201d is located on the white sign to the left of the front door || (4) Leave box by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 1510 on the mailbox or building. || (3) House No \u201c1510\u201d is located on the white sign to the left of the front door || (4) Leave box by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps for guidance. || (2) House No \u201c1510\u201d is located on the white sign to the left of the front door || (3) Leave box by the front door</span>",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House No \u201c1510\u201d is located on the white sign to the left of the front door || (3) Leave box by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Britten Westsmith",
      "email": "britten.westsmith@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876195",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/576469",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) drive all the way down the driveway || (2) gate code 8888# || (3) drop the box off by the door right next to our garage || (4) Pick up empty box",
      "full_address": "279 Camino Al Lago, Atherton, 94027",
      "maps_link": "https://www.google.com/maps/place/279+Camino+Al+Lago%2C+Atherton%2C+94027+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) drive all the way down the driveway || (2) gate code 8888# || (3) drop the box off by the door right next to our garage || (4) Pick up empty box || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) drive all the way down the driveway || (2) gate code 8888# || (3) drop the box off by the door right next to our garage || (4) Pick up empty box || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) drive all the way down the driveway || (2) gate code 8888# || (3) drop the box off by the door right next to our garage || (4) Pick up empty box",
      "current_instructions": "(1) drive all the way down the driveway || (2) gate code 8888# || (3) drop the box off by the door right next to our garage || (4) Pick up empty box",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Denise Chow",
      "email": "denisejchow@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2861968",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Front door drop off ok",
      "full_address": "237 Riviera Cir, Larkspur, 94939",
      "maps_link": "https://www.google.com/maps/place/237+Riviera+Cir%2C+Larkspur%2C+94939+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Front door drop off ok || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Front door drop off ok || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Front door drop off ok",
      "current_instructions": "Front door drop off ok",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Noah Youngs",
      "email": "noah.youngs@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876378",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/581132",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Open the black gate and then the first door straight in front of you is unlocked",
      "full_address": "2390 Broadway St, San Francisco, 94115",
      "maps_link": "https://www.google.com/maps/place/2390+Broadway+St%2C+San+Francisco%2C+94115+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Open the black gate and then the first door straight in front of you is unlocked || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Open the black gate and then the first door straight in front of you is unlocked || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Open the black gate and then the first door straight in front of you is unlocked",
      "current_instructions": "Open the black gate and then the first door straight in front of you is unlocked",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Irina Mikhina",
      "email": "ismikhina@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876124",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/583815",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 709 is displayed on a small rectangular plaque || (3) Leave the box at the front door. We have baby stroller at front || (4) See location photo: https://prnt.sc/tMTThiF2BJPc",
      "full_address": "709 Valparaiso Ave, Menlo Park, 94025",
      "maps_link": "https://www.google.com/maps/place/709+Valparaiso+Ave%2C+Menlo+Park%2C+94025+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 709 is displayed on a small rectangular plaque || (3) Leave the box at the front door. We have baby stroller at front || (4) See location photo: https://prnt.sc/tMTThiF2BJPc || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 709 is displayed on a small rectangular plaque || (3) Leave the box at the front door. We have baby stroller at front || (4) See location photo: https://prnt.sc/tMTThiF2BJPc || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 709 is displayed on a small rectangular plaque || (3) Leave the box at the front door. We have baby stroller at front || (4) See location photo: https://prnt.sc/tMTThiF2BJPc",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 709 is displayed on a small rectangular plaque || (3) Leave the box at the front door. We have baby stroller at front || (4) See location photo: https://prnt.sc/tMTThiF2BJPc",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Deborah Rutlen",
      "email": "deborah@caldoor.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875945",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/586887",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House No. \"15950\" is located on the mailbox || (3) Use gate code: GATE CODE IS 20159# || (4) Place box at front door unless gates are closed and then right outside gates",
      "full_address": "15950 Viewfield Rd, Monte Sereno, 95030",
      "maps_link": "https://www.google.com/maps/place/15950+Viewfield+Rd%2C+Monte+Sereno%2C+95030+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 15950 on the mailbox or building. || (3) House No. \"15950\" is located on the mailbox || (4) Use gate code: GATE CODE IS 20159# || (5) Place box at front door unless gates are closed and then right outside gates || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 15950 on the mailbox or building. || (3) House No. \"15950\" is located on the mailbox || (4) Use gate code: GATE CODE IS 20159# || (5) Place box at front door unless gates are closed and then right outside gates || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps for guidance. || (2) House No. &quot;15950&quot; is located on the mailbox || (3) Use gate code: GATE CODE IS 20159# || (4) Place box at front door unless gates are closed and then right outside gates</span>",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House No. \"15950\" is located on the mailbox || (3) Use gate code: GATE CODE IS 20159# || (4) Place box at front door unless gates are closed and then right outside gates",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Christina Lucey",
      "email": "christina.lucey@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876730",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/587283",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House No. \"1357\" is located on the front wall|| (3) Leave box on covered porch by front door",
      "full_address": "1357 Bates Rd, Oakland, 94610",
      "maps_link": "https://www.google.com/maps/place/1357+Bates+Rd%2C+Oakland%2C+94610+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 1357 on the mailbox or building. || (3) House No. \"1357\" is located on the front wall || (4) Leave box on covered porch by front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 1357 on the mailbox or building. || (3) House No. \"1357\" is located on the front wall || (4) Leave box on covered porch by front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps for guidance. || (2) House No. &quot;1357&quot; is located on the front wall|| (3) Leave box on covered porch by front door</span>",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House No. \"1357\" is located on the front wall|| (3) Leave box on covered porch by front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Katherine McMillan",
      "email": "kmj.mcmillan@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876704",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/588610",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Blue house. Look for house number \"14\" located to the left of the front door. || (3) Leave box on top of the stairs by the front door",
      "full_address": "14 Altura Way, South San Francisco, 94080",
      "maps_link": "https://www.google.com/maps/place/14+Altura+Way%2C+South+San+Francisco%2C+94080+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) Blue house. Look for house number \"14\" located to the left of the front door. || (3) Leave box on top of the stairs by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) Blue house. Look for house number \"14\" located to the left of the front door. || (3) Leave box on top of the stairs by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Blue house. Look for house number &quot;14&quot; located to the left of the front door. || (3) Leave box on top of the stairs by the front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Blue house. Look for house number \"14\" located to the left of the front door. || (3) Leave box on top of the stairs by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Michael Ahiakpor",
      "email": "mahiakpor@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877380",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/591471",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 35C, Apt 35C. (1) Use Google Maps as a guide. || (2) Enter the building and go to the front desk. || (3) Look for the table across the front desk and leave the box there. See photo: https://prnt.sc/szZrNLueZPG_",
      "full_address": "401 Harrison St, Unit 35C, Apt 35C, San Francisco, 94105",
      "maps_link": "https://www.google.com/maps/place/401+Harrison+St%2C+Unit+35C%2C+Apt+35C%2C+San+Francisco%2C+94105+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 35C, Apt 35C. || (2) Use Google Maps as a guide. || (3) Enter the building and go to the front desk. || (4) Look for the table across the front desk and leave the box there. See photo: https://prnt.sc/szZrNLueZPG_ || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 35C, Apt 35C. || (2) Use Google Maps as a guide. || (3) Enter the building and go to the front desk. || (4) Look for the table across the front desk and leave the box there. See photo: https://prnt.sc/szZrNLueZPG_ || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 35C, Apt 35C. (1) Use Google Maps as a guide. || (2) Enter the building and go to the front desk. || (3) Look for the table across the front desk and leave the box there. See photo: https://prnt.sc/szZrNLueZPG_",
      "current_instructions": "Unit 35C, Apt 35C. (1) Use Google Maps as a guide. || (2) Enter the building and go to the front desk. || (3) Look for the table across the front desk and leave the box there. See photo: https://prnt.sc/szZrNLueZPG_",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Michael Shehane",
      "email": "michael@leadinstride.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875841",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/596502",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "(1) Use Google Maps as a guide. (2) Use the white garage door on Delgado Street(behind the house). (3) Enter code 2015 + Enter. (4) Collect the previous empty box across from the white sink inside the garage (not in lobby and not in front of the customers front door). (5) Leave the new box in the same place as the previous empty (6) Close the garage door using the same keypad you used to enter. (7) If any issues arise, call 415-845-7422 for assistance",
      "full_address": "1180 Green St, San Francisco, 94109",
      "maps_link": "https://www.google.com/maps/place/1180+Green+St%2C+San+Francisco%2C+94109+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) Use the white garage door on Delgado Street(behind the house). || (3) Enter code 2015 + Enter. || (4) Collect the previous empty box across from the white sink inside the garage (not in lobby and not in front of the customers front door). || (5) Leave the new box in the same place as the previous empty || (6) Close the garage door using the same keypad you used to enter. || (7) If any issues arise, call 415-845-7422 for assistance",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) Use the white garage door on Delgado Street(behind the house). || (3) Enter code 2015 + Enter. || (4) Collect the previous empty box across from the white sink inside the garage (not in lobby and not in front of the customers front door). || (5) Leave the new box in the same place as the previous empty || (6) Close the garage door using the same keypad you used to enter. || (7) If any issues arise, call 415-845-7422 for assistance",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as a guide. (2) Use the white garage door on Delgado Street(behind the house). (3) Enter code 2015 + Enter. (4) Collect the previous empty box across from the white sink inside the garage (not in lobby and not in front of the customers front door). (5) Leave the new box in the same place as the previous empty (6) Close the garage door using the same keypad you used to enter. (7) If any issues arise, call 415-845-7422 for assistance",
      "current_instructions": "(1) Use Google Maps as a guide. (2) Use the white garage door on Delgado Street(behind the house). (3) Enter code 2015 + Enter. (4) Collect the previous empty box across from the white sink inside the garage (not in lobby and not in front of the customers front door). (5) Leave the new box in the same place as the previous empty (6) Close the garage door using the same keypad you used to enter. (7) If any issues arise, call 415-845-7422 for assistance",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Leah Dinh",
      "email": "leah.h.dinh@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875482",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House No. \"5821\" is located to the left of the front door || (3) Leave box by front door",
      "full_address": "5821 Charter Oaks Dr, Castro Valley, 94552",
      "maps_link": "https://www.google.com/maps/place/5821+Charter+Oaks+Dr%2C+Castro+Valley%2C+94552+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 5821 on the mailbox or building. || (3) House No. \"5821\" is located to the left of the front door || (4) Leave box by front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 5821 on the mailbox or building. || (3) House No. \"5821\" is located to the left of the front door || (4) Leave box by front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps for guidance. || (2) House No. &quot;5821&quot; is located to the left of the front door || (3) Leave box by front door</span>",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House No. \"5821\" is located to the left of the front door || (3) Leave box by front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jenessa Gjeltema",
      "email": "jenessagjeltema@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875331",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) You'll see a '324' sign in front of the house, by the door. See photo: https://prnt.sc/8oBGXYVIGrIP || (3) Take the box and leave it on the porch. || (4) If you encounter any issues, call the guest: 919-917-6209 , for further assistance",
      "full_address": "324 23rd St, Sacramento, 95816",
      "maps_link": "https://www.google.com/maps/place/324+23rd+St%2C+Sacramento%2C+95816+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 324 on the mailbox or building. || (3) You'll see a '324' sign in front of the house, by the door. See photo: https://prnt.sc/8oBGXYVIGrIP || (4) Take the box and leave it on the porch. || (5) If you encounter any issues, call the guest: 919-917-6209 , for further assistance || (6) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 919-917-6209): leave box in a safe visible spot at 324 23rd St, Sacramento, 95816. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 324 on the mailbox or building. || (3) You'll see a '324' sign in front of the house, by the door. See photo: https://prnt.sc/8oBGXYVIGrIP || (4) Take the box and leave it on the porch. || (5) If you encounter any issues, call the guest: 919-917-6209 , for further assistance || (6) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 919-917-6209): leave box in a safe visible spot at 324 23rd St, Sacramento, 95816. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "call the guest"
          ],
          "span": "call the guest",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps as a guide. || (2) You&#x27;ll see a &#x27;324&#x27; sign in front of the house, by the door. See photo: https://prnt.sc/8oBGXYVIGrIP || (3) Take the box and leave it on the porch. || (4) If you encounter any issues, <mark class=\"redline risk\">call the guest</mark>: 919-917-6209 , for further assistance",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) You'll see a '324' sign in front of the house, by the door. See photo: https://prnt.sc/8oBGXYVIGrIP || (3) Take the box and leave it on the porch. || (4) If you encounter any issues, call the guest: 919-917-6209 , for further assistance",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 55,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Eric Ruth",
      "email": "eric.d.ruth@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875353",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/606670",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) Black house with wide garage|| (3) Look for house number \"851\" on the upper left corner of the garage wall. || (4) Leave box on front porch behind the frosted glass to hide from street view",
      "full_address": "851 27th St, San Francisco, 94131",
      "maps_link": "https://www.google.com/maps/place/851+27th+St%2C+San+Francisco%2C+94131+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) Black house with wide garage || (3) Look for house number \"851\" on the upper left corner of the garage wall. || (4) Leave box on front porch behind the frosted glass to hide from street view || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) Black house with wide garage || (3) Look for house number \"851\" on the upper left corner of the garage wall. || (4) Leave box on front porch behind the frosted glass to hide from street view || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) Black house with wide garage|| (3) Look for house number &quot;851&quot; on the upper left corner of the garage wall. || (4) Leave box on front porch behind the frosted glass to hide from street view",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) Black house with wide garage|| (3) Look for house number \"851\" on the upper left corner of the garage wall. || (4) Leave box on front porch behind the frosted glass to hide from street view",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kianna Wan",
      "email": "kianna.wan@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876431",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 3611. The driver should just talk to the concierge, who will let him up the elevators. Thanks!",
      "full_address": "8 10th St, Apt 3611, San Francisco, 94103",
      "maps_link": "https://www.google.com/maps/place/8+10th+St%2C+Apt+3611%2C+San+Francisco%2C+94103+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Apt 3611. || (2) The driver should just talk to the concierge, who will let him up the elevators. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 3611. || (2) The driver should just talk to the concierge, who will let him up the elevators. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 3611. The driver should just talk to the concierge, who will let him up the elevators. Thanks!",
      "current_instructions": "Apt 3611. The driver should just talk to the concierge, who will let him up the elevators. Thanks!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 17,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Melissa San Nicolas",
      "email": "melissasannicolas@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876270",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/609580",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 25. (1) Use Google Maps as a guide. || (2) Look for Apt 25, near the mailboxes. || (3) Leave the box at the front door",
      "full_address": "225 Mayhew Way, Apt 25, Walnut Creek, 94597",
      "maps_link": "https://www.google.com/maps/place/225+Mayhew+Way%2C+Apt+25%2C+Walnut+Creek%2C+94597+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 25. || (2) Use Google Maps as a guide. || (3) Look for Apt 25, near the mailboxes. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 25. || (2) Use Google Maps as a guide. || (3) Look for Apt 25, near the mailboxes. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 25. (1) Use Google Maps as a guide. || (2) Look for Apt 25, near the mailboxes. || (3) Leave the box at the front door",
      "current_instructions": "Apt 25. (1) Use Google Maps as a guide. || (2) Look for Apt 25, near the mailboxes. || (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Reema Bahnasy",
      "email": "rbahnasy@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876676",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/612609",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Gate code is 0175#. Please open gate with code, drive onto property, drive up to wooden deck, walk delivery all the way down the deck to leave delivery at front door",
      "full_address": "1451 Napa Rd, Sonoma, 95476",
      "maps_link": "https://www.google.com/maps/place/1451+Napa+Rd%2C+Sonoma%2C+95476+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Gate code is 0175#. || (2) You are at the CORRECT house if you see the number 1451 on the mailbox or building. || (3) Please open gate with code, drive onto property, drive up to wooden deck, walk delivery all the way down the deck to leave delivery at front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Gate code is 0175#. || (2) You are at the CORRECT house if you see the number 1451 on the mailbox or building. || (3) Please open gate with code, drive onto property, drive up to wooden deck, walk delivery all the way down the deck to leave delivery at front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Gate code is 0175#. Please open gate with code, drive onto property, drive up to wooden deck, walk delivery all the way down the deck to leave delivery at front door</span>",
      "current_instructions": "Gate code is 0175#. Please open gate with code, drive onto property, drive up to wooden deck, walk delivery all the way down the deck to leave delivery at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Ali Jooma",
      "email": "alijooma23@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876451",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 403. (1) Use Google Maps as a guide. || (2) There's a 24/7 Front Desk Associate who will sign for it. || (3) Tell them you have a food delivery for Unit 403. || (4) Look for Unit 403 and leave the box at the front door",
      "full_address": "300 Berry St, Unit 403, San Francisco, 94158",
      "maps_link": "https://www.google.com/maps/place/300+Berry+St%2C+Unit+403%2C+San+Francisco%2C+94158+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 403. || (2) Use Google Maps as a guide. || (3) There's a 24/7 Front Desk Associate who will sign for it. || (4) Tell them you have a food delivery for Unit 403. || (5) Look for Unit 403 and leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 403. || (2) Use Google Maps as a guide. || (3) There's a 24/7 Front Desk Associate who will sign for it. || (4) Tell them you have a food delivery for Unit 403. || (5) Look for Unit 403 and leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 403. (1) Use Google Maps as a guide. || (2) There&#x27;s a 24/7 Front Desk Associate who will sign for it. || (3) Tell them you have a food delivery for Unit 403. || (4) Look for Unit 403 and leave the box at the front door",
      "current_instructions": "Unit 403. (1) Use Google Maps as a guide. || (2) There's a 24/7 Front Desk Associate who will sign for it. || (3) Tell them you have a food delivery for Unit 403. || (4) Look for Unit 403 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Ketul Patel",
      "email": "shaynaketul@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875685",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/619166",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) You\u2019ll see a \u201c412\u201d sign in front of the house. See photo: https://prnt.sc/CgbPbjBKflG2 || (3) Leave the box at the porch. Note: Please DO NOT ring the doorbell",
      "full_address": "412 Madison Dr, San Jose, 95123",
      "maps_link": "https://www.google.com/maps/place/412+Madison+Dr%2C+San+Jose%2C+95123+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Conflicting ring / do-not-ring in same instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 412 on the mailbox or building. || (3) You\u2019ll see a \u201c412\u201d sign in front of the house. See photo: https://prnt.sc/CgbPbjBKflG2 || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 408-828-2064): leave box in a safe visible spot at 412 Madison Dr, San Jose, 95123. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 412 on the mailbox or building. || (3) You\u2019ll see a \u201c412\u201d sign in front of the house. See photo: https://prnt.sc/CgbPbjBKflG2 || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 408-828-2064): leave box in a safe visible spot at 412 Madison Dr, San Jose, 95123. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "conflict_ring",
          "title": "Removed conflicting ring / do-not-ring instructions",
          "why": "Instructions said both ring AND do not ring \u2014 drivers did the wrong one.",
          "how": "One clear rule now. Backup step if nobody answers.",
          "night_tip": "Follow the DO NOT RING line. Don't improvise."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 ",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "ring",
            "doorbell"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "conflict_ring",
          "title": "RISK: Conflicting ring / do-not-ring in same instructions",
          "problem": "Conflicting ring / do-not-ring in same instructions",
          "spans": [
            "ring",
            "doorbell",
            "DO NOT ring"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Conflicting ring / do-not-ring in same instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps as a guide. || (2) You\u2019ll see a \u201c412\u201d sign in front of the house. See photo: https://prnt.sc/CgbPbjBKflG2 || (3) Leave the box at the porch. Note: Please <mark class=\"redline risk\">DO NOT ring</mark> the <mark class=\"redline risk\">doorbell</mark>",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) You\u2019ll see a \u201c412\u201d sign in front of the house. See photo: https://prnt.sc/CgbPbjBKflG2 || (3) Leave the box at the porch. Note: Please DO NOT ring the doorbell",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_identifiers",
        "conflict_ring",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Arnold Wang",
      "email": "arnoldwang414@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875851",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/619668",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 3. (1) Use Google Maps to locate the address (2) You will see the '225' sign in front of the building, with a door code of *2225 (3) Look for Apt 3 and leave the box at the front door",
      "full_address": "225 Pierce St, Apt 3, San Francisco, 94117",
      "maps_link": "https://www.google.com/maps/place/225+Pierce+St%2C+Apt+3%2C+San+Francisco%2C+94117+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 3. || (2) Use Google Maps to locate the address || (3) You will see the '225' sign in front of the building, with a door code of *2225 || (4) Look for Apt 3 and leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 3. || (2) Use Google Maps to locate the address || (3) You will see the '225' sign in front of the building, with a door code of *2225 || (4) Look for Apt 3 and leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 3. (1) Use Google Maps to locate the address (2) You will see the &#x27;225&#x27; sign in front of the building, with a door code of *2225 (3) Look for Apt 3 and leave the box at the front door",
      "current_instructions": "Apt 3. (1) Use Google Maps to locate the address (2) You will see the '225' sign in front of the building, with a door code of *2225 (3) Look for Apt 3 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Henlopen Hills",
      "email": "suzannpershing@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876227",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave at front door",
      "full_address": "30 Eugenia Way, Hillsborough, 94010",
      "maps_link": "https://www.google.com/maps/place/30+Eugenia+Way%2C+Hillsborough%2C+94010+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Please leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Please leave at front door",
      "current_instructions": "Please leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Leandra Barnes",
      "email": "rower.wants-9j@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876788",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/624341",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 4. (1) Use Google Maps as a guide. || (2) Look for Apt 4. Note: The front door faces Wright Ave. There's also a blue door and a walking stick to the right of the door, underneath the number 4 sign. || (3 Leave the box at the front door",
      "full_address": "300 Granada Dr, Apt 4, Mountain View, 94043",
      "maps_link": "https://www.google.com/maps/place/300+Granada+Dr%2C+Apt+4%2C+Mountain+View%2C+94043+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 4. || (2) Use Google Maps as a guide. || (3) Look for Apt 4. Note: The front door faces Wright Ave. There's also a blue door and a walking stick to the right of the door, underneath the number 4 sign. || (3 Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 4. || (2) Use Google Maps as a guide. || (3) Look for Apt 4. Note: The front door faces Wright Ave. There's also a blue door and a walking stick to the right of the door, underneath the number 4 sign. || (3 Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 4. (1) Use Google Maps as a guide. || (2) Look for Apt 4. Note: The front door faces Wright Ave. There&#x27;s also a blue door and a walking stick to the right of the door, underneath the number 4 sign. || (3 Leave the box at the front door",
      "current_instructions": "Apt 4. (1) Use Google Maps as a guide. || (2) Look for Apt 4. Note: The front door faces Wright Ave. There's also a blue door and a walking stick to the right of the door, underneath the number 4 sign. || (3 Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Annie Hennessy",
      "email": "annehennessy99@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876246",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/626847",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) Buzz to Apt 1908, and the guest will let you in. || (3) Once inside, leave the box at the front door. Note: The apt is on the top floor",
      "full_address": "1908 Filbert St, San Francisco, 94123",
      "maps_link": "https://www.google.com/maps/place/1908+Filbert+St%2C+San+Francisco%2C+94123+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 1908 on the mailbox or building. || (3) Once inside, leave the box at the front door. Note: The apt is on the top floor || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 1908 on the mailbox or building. || (3) Once inside, leave the box at the front door. Note: The apt is on the top floor || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "Buzz"
          ],
          "span": "Buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "Buzz"
          ],
          "span": "Buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps as a guide. || (2) <mark class=\"redline risk\">Buzz</mark> to Apt 1908, and the guest will let you in. || (3) Once inside, leave the box at the front door. Note: The apt is on the top floor",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) Buzz to Apt 1908, and the guest will let you in. || (3) Once inside, leave the box at the front door. Note: The apt is on the top floor",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 85,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red"
      ],
      "priority": 1
    },
    {
      "name": "Sue Penchina",
      "email": "spenchina@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876388",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please bring food all the way down the stairs to the door of the main house",
      "full_address": "2332 Mar East St, Bel Tiburon, 94920",
      "maps_link": "https://www.google.com/maps/place/2332+Mar+East+St%2C+Bel+Tiburon%2C+94920+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please bring food all the way down the stairs to the door of the main house || (2) You are at the CORRECT house if you see the number 2332 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please bring food all the way down the stairs to the door of the main house || (2) You are at the CORRECT house if you see the number 2332 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please bring food all the way down the stairs to the door of the main house</span>",
      "current_instructions": "Please bring food all the way down the stairs to the door of the main house",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Stephanie Cooper",
      "email": "scooperbank@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876501",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/633064",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) You'll see the '6484' sign in front of the door. Note: The wreath at the door is gone. See photo: https://prnt.sc/8xVk1O6xfpV9. || (3) Leave the box at the front door",
      "full_address": "6484 Ascot Dr, Oakland, 94611",
      "maps_link": "https://www.google.com/maps/place/6484+Ascot+Dr%2C+Oakland%2C+94611+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 6484 on the mailbox or building. || (3) You'll see the '6484' sign in front of the door. Note: The wreath at the door is gone. See photo: https://prnt.sc/8xVk1O6xfpV9. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 6484 on the mailbox or building. || (3) You'll see the '6484' sign in front of the door. Note: The wreath at the door is gone. See photo: https://prnt.sc/8xVk1O6xfpV9. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as a guide. || (2) You&#x27;ll see the &#x27;6484&#x27; sign in front of the door. Note: The wreath at the door is gone. See photo: https://prnt.sc/8xVk1O6xfpV9. || (3) Leave the box at the front door</span>",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) You'll see the '6484' sign in front of the door. Note: The wreath at the door is gone. See photo: https://prnt.sc/8xVk1O6xfpV9. || (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "James Richardson",
      "email": "j.zach.richardson@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875981",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/639575",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Address is 305 \u2014 do not deliver to 307. The house has a wood fence with gate. Place box just outside gate",
      "full_address": "305 Nevada St, San Francisco, 94110",
      "maps_link": "https://www.google.com/maps/place/305+Nevada+St%2C+San+Francisco%2C+94110+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Address is 305 \u2014 do not deliver to 307. || (2) You are at the CORRECT house if you see the number 305 on the mailbox or building. || (3) The house has a wood fence with gate. || (4) Place box just outside gate || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Address is 305 \u2014 do not deliver to 307. || (2) You are at the CORRECT house if you see the number 305 on the mailbox or building. || (3) The house has a wood fence with gate. || (4) Place box just outside gate || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Address is 305 \u2014 do not deliver to 307. The house has a wood fence with gate. Place box just outside gate</span>",
      "current_instructions": "Address is 305 \u2014 do not deliver to 307. The house has a wood fence with gate. Place box just outside gate",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Scott Kirklin",
      "email": "scott.kirklin@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876238",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt C. (1) Use Google Maps as a guide. || (2) To enter, use the gate code: 1730. || (3) Once inside, look for Apt C. || (4) Leave the box at the front door",
      "full_address": "1508 14th St, Apt C, Sacramento, 95814",
      "maps_link": "https://www.google.com/maps/place/1508+14th+St%2C+Apt+C%2C+Sacramento%2C+95814+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Apt C. || (2) Use Google Maps as a guide. || (3) To enter, use the gate code: 1730. || (4) Once inside, look for Apt C. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (7) If gate, call box, or buzzer fails: call guest at 765-744-9016 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt C. || (2) Use Google Maps as a guide. || (3) To enter, use the gate code: 1730. || (4) Once inside, look for Apt C. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (7) If gate, call box, or buzzer fails: call guest at 765-744-9016 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "gate code"
          ],
          "span": "gate code",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt C. (1) Use Google Maps as a guide. || (2) To enter, use the <mark class=\"redline risk\">gate code</mark>: 1730. || (3) Once inside, look for Apt C. || (4) Leave the box at the front door",
      "current_instructions": "Apt C. (1) Use Google Maps as a guide. || (2) To enter, use the gate code: 1730. || (3) Once inside, look for Apt C. || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Amanda Pacheco",
      "email": "amanda.pacheco10@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875313",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/641164",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 1. (1) Use Google Maps as a guide. || (2) You'll see a '2398' sign in front of the building. See photo: https://prnt.sc/0iLyVEYsitXg || (3) Once inside, look for Apt 1. || (4) Leave the box at the front door",
      "full_address": "2398 Gabriel Ave, Apt 1, Mountain View, 94040",
      "maps_link": "https://www.google.com/maps/place/2398+Gabriel+Ave%2C+Apt+1%2C+Mountain+View%2C+94040+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 1. || (2) Use Google Maps as a guide. || (3) You'll see a '2398' sign in front of the building. See photo: https://prnt.sc/0iLyVEYsitXg || (4) Once inside, look for Apt 1. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 1. || (2) Use Google Maps as a guide. || (3) You'll see a '2398' sign in front of the building. See photo: https://prnt.sc/0iLyVEYsitXg || (4) Once inside, look for Apt 1. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 1. (1) Use Google Maps as a guide. || (2) You&#x27;ll see a &#x27;2398&#x27; sign in front of the building. See photo: https://prnt.sc/0iLyVEYsitXg || (3) Once inside, look for Apt 1. || (4) Leave the box at the front door",
      "current_instructions": "Apt 1. (1) Use Google Maps as a guide. || (2) You'll see a '2398' sign in front of the building. See photo: https://prnt.sc/0iLyVEYsitXg || (3) Once inside, look for Apt 1. || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Iris Chen",
      "email": "iris.s.chen@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875544",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/641793",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 485 is displayed at front || (3) Leave at front door",
      "full_address": "485 Eleanor Dr, Woodside, 94062",
      "maps_link": "https://www.google.com/maps/place/485+Eleanor+Dr%2C+Woodside%2C+94062+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number 485 is displayed at front || (3) Leave at front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number 485 is displayed at front || (3) Leave at front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 485 is displayed at front || (3) Leave at front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 485 is displayed at front || (3) Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Krista Lim",
      "email": "sanfrankrista@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876256",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) Note: The house has 2 units. Go to the top unit. || (3) Leave the box at the top of the stairs for the top unit",
      "full_address": "540 Loma Vista Ter, Pacifica, 94044",
      "maps_link": "https://www.google.com/maps/place/540+Loma+Vista+Ter%2C+Pacifica%2C+94044+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 540 on the mailbox or building. || (3) Note: The house has 2 units. Go to the top unit. || (4) Leave the box at the top of the stairs for the top unit || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 540 on the mailbox or building. || (3) Note: The house has 2 units. Go to the top unit. || (4) Leave the box at the top of the stairs for the top unit || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as a guide. || (2) Note: The house has 2 units. Go to the top unit. || (3) Leave the box at the top of the stairs for the top unit</span>",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) Note: The house has 2 units. Go to the top unit. || (3) Leave the box at the top of the stairs for the top unit",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Sophia Dean",
      "email": "sophia_dean3@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876688",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/648303",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "# B. Go through the gate to the left of the garage, and it's the first door on your left (there is a #B above the door bell) There is a chair by the door, please leave the food there",
      "full_address": "1148 E Cliff Dr, # B, Santa Cruz, 95062",
      "maps_link": "https://www.google.com/maps/place/1148+E+Cliff+Dr%2C+%23+B%2C+Santa+Cruz%2C+95062+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Go through the gate to the left of the garage, and it's the first door on your left (there is a #B above the door bell) There is a chair by the door, please leave the food there || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Go through the gate to the left of the garage, and it's the first door on your left (there is a #B above the door bell) There is a chair by the door, please leave the food there || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "# B. Go through the gate to the left of the garage, and it&#x27;s the first door on your left (there is a #B above the door bell) There is a chair by the door, please leave the food there",
      "current_instructions": "# B. Go through the gate to the left of the garage, and it's the first door on your left (there is a #B above the door bell) There is a chair by the door, please leave the food there",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Stephanie Clarke",
      "email": "clarkest6@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876032",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/651086",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House No \u201c1450\u201d is located on the upper left header of the garage door || (3) Look for pedestrian gate and latch is on the inside right. || (4) Leave box by the front door",
      "full_address": "1450 Hill Ave, Menlo Park, 94025",
      "maps_link": "https://www.google.com/maps/place/1450+Hill+Ave%2C+Menlo+Park%2C+94025+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) House No \u201c1450\u201d is located on the upper left header of the garage door || (3) Look for pedestrian gate and latch is on the inside right. || (4) Leave box by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) House No \u201c1450\u201d is located on the upper left header of the garage door || (3) Look for pedestrian gate and latch is on the inside right. || (4) Leave box by the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) House No \u201c1450\u201d is located on the upper left header of the garage door || (3) Look for pedestrian gate and latch is on the inside right. || (4) Leave box by the front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House No \u201c1450\u201d is located on the upper left header of the garage door || (3) Look for pedestrian gate and latch is on the inside right. || (4) Leave box by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Daniela Tempesta",
      "email": "datempesta@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876136",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) gate code #1980",
      "full_address": "1242 Oak Creek Dr, Sonoma, 95476",
      "maps_link": "https://www.google.com/maps/place/1242+Oak+Creek+Dr%2C+Sonoma%2C+95476+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) gate code #1980 || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) gate code #1980 || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) gate code #1980",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) gate code #1980",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Gail Biddle",
      "email": "gailbiddle@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875696",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/653667",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "We are at the bottom of a long driveway that goes down from the street. There is another house at the top of the driveway. Please do not leave our box there. Please back down the driveway. Do not go in frontwards as you cannot turn around. Please leave the box at our front door",
      "full_address": "69 Tamalpais Ave, Mill Valley, 94941",
      "maps_link": "https://www.google.com/maps/place/69+Tamalpais+Ave%2C+Mill+Valley%2C+94941+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) We are at the bottom of a long driveway that goes down from the street. || (2) You are at the CORRECT house if you see the number 69 on the mailbox or building. || (3) There is another house at the top of the driveway. || (4) Please do not leave our box there. || (5) Please back down the driveway. || (6) Do not go in frontwards as you cannot turn around. || (7) Please leave the box at our front door || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) We are at the bottom of a long driveway that goes down from the street. || (2) You are at the CORRECT house if you see the number 69 on the mailbox or building. || (3) There is another house at the top of the driveway. || (4) Please do not leave our box there. || (5) Please back down the driveway. || (6) Do not go in frontwards as you cannot turn around. || (7) Please leave the box at our front door || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">We are at the bottom of a long driveway that goes down from the street. There is another house at the top of the driveway. Please do not leave our box there. Please back down the driveway. Do not go in frontwards as you cannot turn around. Please leave the box at our front door</span>",
      "current_instructions": "We are at the bottom of a long driveway that goes down from the street. There is another house at the top of the driveway. Please do not leave our box there. Please back down the driveway. Do not go in frontwards as you cannot turn around. Please leave the box at our front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Matthew Jewkes",
      "email": "mjewkes@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877488",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 3. (1) Use Google Maps as a guide. || (2) At the garage door, use the code: 4714 + enter, to get in. || (3) Once inside, leave the box for Apt 3 under the UPSS mailbox",
      "full_address": "698 Page St, Apt 3, San Francisco, 94117",
      "maps_link": "https://www.google.com/maps/place/698+Page+St%2C+Apt+3%2C+San+Francisco%2C+94117+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 3. || (2) Use Google Maps as a guide. || (3) At the garage door, use the code: 4714 + enter, to get in. || (4) Once inside, leave the box for Apt 3 under the UPSS mailbox || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 3. || (2) Use Google Maps as a guide. || (3) At the garage door, use the code: 4714 + enter, to get in. || (4) Once inside, leave the box for Apt 3 under the UPSS mailbox || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 3. (1) Use Google Maps as a guide. || (2) At the garage door, use the code: 4714 + enter, to get in. || (3) Once inside, leave the box for Apt 3 under the UPSS mailbox",
      "current_instructions": "Apt 3. (1) Use Google Maps as a guide. || (2) At the garage door, use the code: 4714 + enter, to get in. || (3) Once inside, leave the box for Apt 3 under the UPSS mailbox",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Kerem Dilmen",
      "email": "krmdlmn03@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875321",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/660402",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Apt 433. (1) Use Google Maps as a guide. || (2) At the main entrance, you'll see a keypad and enter the code: 0335#, to unlock the gate. || (3) Once inside, come up and look for Apt 433. || (4) Leave the box at the front door",
      "full_address": "1200 4th St, Apt 433, San Francisco, 94158",
      "maps_link": "https://www.google.com/maps/place/1200+4th+St%2C+Apt+433%2C+San+Francisco%2C+94158+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 433. || (2) Use Google Maps as a guide. || (3) At the main entrance, you'll see a keypad and enter the code: 0335#, to unlock the gate. || (4) Once inside, come up and look for Apt 433. || (5) Leave the box at the front door",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 433. || (2) Use Google Maps as a guide. || (3) At the main entrance, you'll see a keypad and enter the code: 0335#, to unlock the gate. || (4) Once inside, come up and look for Apt 433. || (5) Leave the box at the front door",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 433. (1) Use Google Maps as a guide. || (2) At the main entrance, you&#x27;ll see a keypad and enter the code: 0335#, to unlock the gate. || (3) Once inside, come up and look for Apt 433. || (4) Leave the box at the front door",
      "current_instructions": "Apt 433. (1) Use Google Maps as a guide. || (2) At the main entrance, you'll see a keypad and enter the code: 0335#, to unlock the gate. || (3) Once inside, come up and look for Apt 433. || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Alycia Riggins",
      "email": "skelealycat@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875535",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/662113",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 2. (1) Use Google Maps as a guide. || (2) Go to Apt 2. Note: These are tonwhouses, from the front street, it is the first floor #2 off to the right. If you're on the back driveway, it's to the left side. || (3) Leave the box for Apt 2 at the front door",
      "full_address": "5166 Connecticut Dr, Apt 2, Sacramento, 95841",
      "maps_link": "https://www.google.com/maps/place/5166+Connecticut+Dr%2C+Apt+2%2C+Sacramento%2C+95841+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 2. || (2) Use Google Maps as a guide. || (3) Go to Apt 2. Note: These are tonwhouses, from the front street, it is the first floor #2 off to the right. If you're on the back driveway, it's to the left side. || (4) Leave the box for Apt 2 at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 2. || (2) Use Google Maps as a guide. || (3) Go to Apt 2. Note: These are tonwhouses, from the front street, it is the first floor #2 off to the right. If you're on the back driveway, it's to the left side. || (4) Leave the box for Apt 2 at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 2. (1) Use Google Maps as a guide. || (2) Go to Apt 2. Note: These are tonwhouses, from the front street, it is the first floor #2 off to the right. If you&#x27;re on the back driveway, it&#x27;s to the left side. || (3) Leave the box for Apt 2 at the front door",
      "current_instructions": "Apt 2. (1) Use Google Maps as a guide. || (2) Go to Apt 2. Note: These are tonwhouses, from the front street, it is the first floor #2 off to the right. If you're on the back driveway, it's to the left side. || (3) Leave the box for Apt 2 at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "LU YU",
      "email": "yulu9206@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876167",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/665002",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 1811 is displayed at front and painted on the curb and on a small rectangular plaque, mounted to the left of the garage door. || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/FQho87U9Ya8v",
      "full_address": "1811 Sebastian Dr, Burlingame, 94010",
      "maps_link": "https://www.google.com/maps/place/1811+Sebastian+Dr%2C+Burlingame%2C+94010+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 1811 is displayed at front and painted on the curb and on a small rectangular plaque, mounted to the left of the garage door. || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/FQho87U9Ya8v || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 1811 is displayed at front and painted on the curb and on a small rectangular plaque, mounted to the left of the garage door. || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/FQho87U9Ya8v || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 1811 is displayed at front and painted on the curb and on a small rectangular plaque, mounted to the left of the garage door. || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/FQho87U9Ya8v",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 1811 is displayed at front and painted on the curb and on a small rectangular plaque, mounted to the left of the garage door. || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/FQho87U9Ya8v",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Ashley Xie",
      "email": "qqcici@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875988",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "please let the box on the front door porch, thanks!",
      "full_address": "8 Sunset Ct, Menlo Park, 94025",
      "maps_link": "https://www.google.com/maps/place/8+Sunset+Ct%2C+Menlo+Park%2C+94025+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) please let the box on the front door porch, thanks! || (2) You are at the CORRECT house if you see the number 8 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) please let the box on the front door porch, thanks! || (2) You are at the CORRECT house if you see the number 8 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">please let the box on the front door porch, thanks!</span>",
      "current_instructions": "please let the box on the front door porch, thanks!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Hsiang-yu Liu",
      "email": "hshinnyliu@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876597",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 487 is displayed at front and painted on the curb and on a small rectangular plaque, mounted to the left of the garage door. || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/qbyf5RP77zD6",
      "full_address": "487 Gamay Ct, Fremont, 94539",
      "maps_link": "https://www.google.com/maps/place/487+Gamay+Ct%2C+Fremont%2C+94539+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 487 is displayed at front and painted on the curb and on a small rectangular plaque, mounted to the left of the garage door. || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/qbyf5RP77zD6 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 487 is displayed at front and painted on the curb and on a small rectangular plaque, mounted to the left of the garage door. || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/qbyf5RP77zD6 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 487 is displayed at front and painted on the curb and on a small rectangular plaque, mounted to the left of the garage door. || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/qbyf5RP77zD6",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 487 is displayed at front and painted on the curb and on a small rectangular plaque, mounted to the left of the garage door. || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/qbyf5RP77zD6",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Katherine Avery",
      "email": "ravery@duck.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875340",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/666109",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 461 is displayed at front || (3) Leave the box on the porch",
      "full_address": "461 Cavour St, Oakland, 94618",
      "maps_link": "https://www.google.com/maps/place/461+Cavour+St%2C+Oakland%2C+94618+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 461 is displayed at front || (3) Leave the box on the porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 461 is displayed at front || (3) Leave the box on the porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 461 is displayed at front || (3) Leave the box on the porch",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 461 is displayed at front || (3) Leave the box on the porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "David Sieber",
      "email": "siedav@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876357",
      "admin_profile_link": "",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "2257 Filbert St, San Francisco, 94123",
      "maps_link": "https://www.google.com/maps/place/2257+Filbert+St%2C+San+Francisco%2C+94123+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 2257 Filbert St, San Francisco, 94123. || (2) You are at the correct location if you see house/building number 2257. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 2257 Filbert St, San Francisco, 94123. || (2) You are at the correct location if you see house/building number 2257. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Angela Wong",
      "email": "wongamo@sbcglobal.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2875956",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/666890",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Deliver to upstairs front porch",
      "full_address": "155 25th Ave, San Francisco, 94121",
      "maps_link": "https://www.google.com/maps/place/155+25th+Ave%2C+San+Francisco%2C+94121+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Deliver to upstairs front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Deliver to upstairs front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Deliver to upstairs front porch",
      "current_instructions": "Deliver to upstairs front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Sara Xiang",
      "email": "yiqisaraxiang@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875628",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 3902. (1) Use Google Maps as a guide. || (2) Look for Unit 3902. || (3) Leave the box at the front door",
      "full_address": "399 Fremont St, Unit 3902, San Francisco, 94105",
      "maps_link": "https://www.google.com/maps/place/399+Fremont+St%2C+Unit+3902%2C+San+Francisco%2C+94105+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 3902. || (2) Use Google Maps as a guide. || (3) Look for Unit 3902. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 3902. || (2) Use Google Maps as a guide. || (3) Look for Unit 3902. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 3902. (1) Use Google Maps as a guide. || (2) Look for Unit 3902. || (3) Leave the box at the front door",
      "current_instructions": "Unit 3902. (1) Use Google Maps as a guide. || (2) Look for Unit 3902. || (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "MICHAEL PHAN/STEPHEN LIU TEAM TASTING",
      "email": "anj+tastingteam@gomethodology.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876382",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/669218",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "DO NOT ROUTE. Keep in HQ for Tasting Team",
      "full_address": "1130 Burnett Ave, Concord, 94520",
      "maps_link": "https://www.google.com/maps/place/1130+Burnett+Ave%2C+Concord%2C+94520+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) DO NOT ROUTE. || (2) Keep in HQ for Tasting Team || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) DO NOT ROUTE. || (2) Keep in HQ for Tasting Team || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "DO NOT ROUTE. Keep in HQ for Tasting Team",
      "current_instructions": "DO NOT ROUTE. Keep in HQ for Tasting Team",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Jasmine Blackmeir",
      "email": "blackmeir@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875682",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/670005",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 50 is displayed at front || (3) Leave the box on the porch",
      "full_address": "50 Downey Way, Hillsborough, 94010",
      "maps_link": "https://www.google.com/maps/place/50+Downey+Way%2C+Hillsborough%2C+94010+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 50 is displayed at front || (3) Leave the box on the porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 50 is displayed at front || (3) Leave the box on the porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 50 is displayed at front || (3) Leave the box on the porch",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 50 is displayed at front || (3) Leave the box on the porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Chris Marino",
      "email": "cjmarino4@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875610",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/673113",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "First door as you walk up some stairs from the street. No gate",
      "full_address": "630 Diamond St, San Francisco, 94114",
      "maps_link": "https://www.google.com/maps/place/630+Diamond+St%2C+San+Francisco%2C+94114+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) First door as you walk up some stairs from the street. || (2) You are at the CORRECT house if you see the number 630 on the mailbox or building.",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) First door as you walk up some stairs from the street. || (2) You are at the CORRECT house if you see the number 630 on the mailbox or building.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">First door as you walk up some stairs from the street. No gate</span>",
      "current_instructions": "First door as you walk up some stairs from the street. No gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 8,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers"
      ],
      "priority": 4
    },
    {
      "name": "Stan Maciag",
      "email": "stmaciag@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875573",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/676647",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 710. (1) Use Google Maps as a guide. || (2) You'll see a '1000' and 'ONE MISSION BAY' signs in front of the building, by the door. See photo: https://prnt.sc/U06FS4M6lJVk || (3) The building is One Mission Bay (Tower Building). || (4) Take the box for Unit 710, and drop it off at the front desk",
      "full_address": "1000 3rd St, Unit 710, San Francisco, 94158",
      "maps_link": "https://www.google.com/maps/place/1000+3rd+St%2C+Unit+710%2C+San+Francisco%2C+94158+USA/",
      "reviewed": "",
      "notes": "Last error [2026-02-09] [#delivery-status]: Redelivery required \u2014 \"Redelivery tomorrowby BC\"",
      "revised_instructions": "(1) REDELIVERY STOP \u2014 follow every step exactly (guest already needed a replacement box). || (2) Unit 710. || (3) Use Google Maps as a guide. || (4) You'll see a '1000' and 'ONE MISSION BAY' signs in front of the building, by the door. See photo: https://prnt.sc/U06FS4M6lJVk || (5) The building is One Mission Bay (Tower Building). || (6) Take the box for Unit 710, and drop it off at the front desk || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_redelivery",
          "headline": "Redelivery required",
          "date": "2026-02-09",
          "source": "#delivery-status:2026-02-09",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "Redelivery tomorrowby BC",
          "thread_context": "",
          "guest_report": "Redelivery tomorrowby BC",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Stan Maciag *Failure Reason:* OTHER *Failure Notes:* Redelivery tomorrowby BC _If this is not a cancelation, list action items for this issue in the thread. _",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1770620551770599",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-02-09",
          "issue_code": "prior_redelivery",
          "headline": "Redelivery required \u2014 Redelivery tomorrowby BC",
          "guest_report": "Redelivery tomorrowby BC",
          "what_happened": "Redelivery tomorrowby BC",
          "failure_reason": "OTHER",
          "failure_notes": "Redelivery tomorrowby BC",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-02-09",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1770620551770599",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Redelivery required \u2014 Redelivery tomorrowby BC",
      "last_error_date": "2026-02-09",
      "suggested_instructions": "(1) REDELIVERY STOP \u2014 follow every step exactly (guest already needed a replacement box). || (2) Unit 710. || (3) Use Google Maps as a guide. || (4) You'll see a '1000' and 'ONE MISSION BAY' signs in front of the building, by the door. See photo: https://prnt.sc/U06FS4M6lJVk || (5) The building is One Mission Bay (Tower Building). || (6) Take the box for Unit 710, and drop it off at the front desk || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "prior_redelivery",
          "title": "Tightened instructions after a redelivery",
          "why": "Ops already sent a replacement box \u2014 same mistake costs time and money.",
          "how": "Steps are clearer and numbered from what we know went wrong.",
          "night_tip": "Follow every step \u2014 this guest is a redo."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_redelivery",
          "title": "FACT: Redelivery required [2026-02-09]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"Redelivery tomorrowby BC\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-02-09",
            "source": "#delivery-status:2026-02-09",
            "channel": "#delivery-status",
            "quote": "Redelivery tomorrowby BC",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1770620551770599",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "Unit 710. (1) Use Google Maps as a guide. || (2) You&#x27;ll see a &#x27;1000&#x27; and &#x27;ONE MISSION BAY&#x27; signs in front of the building, by the door. See photo: https://prnt.sc/U06FS4M6lJVk || (3) The building is One Mission Bay (Tower Building). || (4) Take the box for Unit 710, and drop it off at the front desk",
      "current_instructions": "Unit 710. (1) Use Google Maps as a guide. || (2) You'll see a '1000' and 'ONE MISSION BAY' signs in front of the building, by the door. See photo: https://prnt.sc/U06FS4M6lJVk || (3) The building is One Mission Bay (Tower Building). || (4) Take the box for Unit 710, and drop it off at the front desk",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 45,
      "risk_tier": "P0",
      "risk_factors": [
        "prior_redelivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Clemens Winter",
      "email": "clemenswinter1@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877051",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 2304. (1) Use Google Maps as a guide. || (2) There's a staff in the front desk 24/7. || (3) Go to the front desk and tell them you have a delivery for Apt 2304. || (4) Leave the box at the front door",
      "full_address": "450 Folsom St, Apt 2304, San Francisco, 94105",
      "maps_link": "https://www.google.com/maps/place/450+Folsom+St%2C+Apt+2304%2C+San+Francisco%2C+94105+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 2304. || (2) Use Google Maps as a guide. || (3) There's a staff in the front desk 24/7. || (4) Go to the front desk and tell them you have a delivery for Apt 2304. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 2304. || (2) Use Google Maps as a guide. || (3) There's a staff in the front desk 24/7. || (4) Go to the front desk and tell them you have a delivery for Apt 2304. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 2304. (1) Use Google Maps as a guide. || (2) There&#x27;s a staff in the front desk 24/7. || (3) Go to the front desk and tell them you have a delivery for Apt 2304. || (4) Leave the box at the front door",
      "current_instructions": "Apt 2304. (1) Use Google Maps as a guide. || (2) There's a staff in the front desk 24/7. || (3) Go to the front desk and tell them you have a delivery for Apt 2304. || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Ellis Christensen",
      "email": "gomethodology.kept094@passmail.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2875599",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/678089",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c1418\u201d can be found hanging on the door arch || (3) Leave box by the main door",
      "full_address": "1418 Central Ave, Alameda, 94501",
      "maps_link": "https://www.google.com/maps/place/1418+Central+Ave%2C+Alameda%2C+94501+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c1418\u201d can be found hanging on the door arch || (3) Leave box by the main door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c1418\u201d can be found hanging on the door arch || (3) Leave box by the main door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) House number \u201c1418\u201d can be found hanging on the door arch || (3) Leave box by the main door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c1418\u201d can be found hanging on the door arch || (3) Leave box by the main door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Amy Weinberg",
      "email": "arweinberg@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876366",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/679138",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) The house is on the corner of Glen Alpine and Sotelo. The stairs are on your right after you turn onto Sotelo. || (3) Please leave it on the porch which is down the flight of stairs",
      "full_address": "4 Sotelo Ave, Piedmont, 94611",
      "maps_link": "https://www.google.com/maps/place/4+Sotelo+Ave%2C+Piedmont%2C+94611+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 4 on the mailbox or building. || (3) The house is on the corner of Glen Alpine and Sotelo. The stairs are on your right after you turn onto Sotelo. || (4) Please leave it on the porch which is down the flight of stairs || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 4 on the mailbox or building. || (3) The house is on the corner of Glen Alpine and Sotelo. The stairs are on your right after you turn onto Sotelo. || (4) Please leave it on the porch which is down the flight of stairs || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as guide || (2) The house is on the corner of Glen Alpine and Sotelo. The stairs are on your right after you turn onto Sotelo. || (3) Please leave it on the porch which is down the flight of stairs</span>",
      "current_instructions": "(1) Use Google Maps as guide || (2) The house is on the corner of Glen Alpine and Sotelo. The stairs are on your right after you turn onto Sotelo. || (3) Please leave it on the porch which is down the flight of stairs",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jasper Chan",
      "email": "jasperchan@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875496",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/679550",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door",
      "full_address": "1911 Easton Dr, Burlingame, 94010",
      "maps_link": "https://www.google.com/maps/place/1911+Easton+Dr%2C+Burlingame%2C+94010+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave at front door",
      "current_instructions": "Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Christa Lupo",
      "email": "christa.lupo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877307",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Corner house",
      "full_address": "5183 Fern Ridge Cir, Discovery Bay, 94505",
      "maps_link": "https://www.google.com/maps/place/5183+Fern+Ridge+Cir%2C+Discovery+Bay%2C+94505+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Corner house || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Corner house || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Corner house",
      "current_instructions": "Corner house",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Amanda Stevens",
      "email": "stevens.amandar@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876206",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/682982",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) Leave box on porch",
      "full_address": "5625 Hoag Pl, Davis, 95618",
      "maps_link": "https://www.google.com/maps/place/5625+Hoag+Pl%2C+Davis%2C+95618+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-04-20] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Amanda Stevens *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the ta\u2026\"",
      "revised_instructions": "(1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 5625 on the mailbox or building. || (3) Leave box on porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-04-20",
          "source": "#delivery-status:2026-04-20",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "thread_context": "",
          "guest_report": "FAILED DELIVERY: *Affected Guest:* Amanda Stevens *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the task",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Amanda Stevens *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the task",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1776662912115459",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-04-20",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 OTHER",
          "guest_report": "FAILED DELIVERY: *Affected Guest:* Amanda Stevens *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the task",
          "what_happened": "FAILED DELIVERY: *Affected Guest:* Amanda Stevens *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the task",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-04-20",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1776662912115459",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 OTHER: FAILED DELIVERY: *Affected Guest:* Amanda Stevens *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items \u2026",
      "last_error_date": "2026-04-20",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 5625 on the mailbox or building. || (3) Leave box on porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-04-20]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"FAILED DELIVERY: *Affected Guest:* Amanda Stevens *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the task\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-04-20",
            "source": "#delivery-status:2026-04-20",
            "channel": "#delivery-status",
            "quote": "FAILED DELIVERY: *Affected Guest:* Amanda Stevens *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the task",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1776662912115459",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as guide || (2) Leave box on porch</span>",
      "current_instructions": "(1) Use Google Maps as guide || (2) Leave box on porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 47,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_identifiers",
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Gowri Nambiar",
      "email": "gowri.nambi@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875741",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/684021",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 303. (1) Use Google Maps as a guide. || (2) You'll see a '3535' sign in front of the building. See photo: https://prnt.sc/BGxj-85GlB9t. || (3) Use the buzzer #303, to get in. || (4) Once inside look for Apt 303. || (5) Leave the box at the front door. ||(6) Pick up the previous week\u2019s box by Apt 303",
      "full_address": "3535 Fillmore St, Apt 303, San Francisco, 94123",
      "maps_link": "https://www.google.com/maps/place/3535+Fillmore+St%2C+Apt+303%2C+San+Francisco%2C+94123+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 303. || (2) Use Google Maps as a guide. || (3) You'll see a '3535' sign in front of the building. See photo: https://prnt.sc/BGxj-85GlB9t. || (4) Use the buzzer #303, to get in. || (5) Once inside look for Apt 303. || (6) Leave the box at the front door. || (7) Pick up the previous week\u2019s box by Apt 303 || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 303. || (2) Use Google Maps as a guide. || (3) You'll see a '3535' sign in front of the building. See photo: https://prnt.sc/BGxj-85GlB9t. || (4) Use the buzzer #303, to get in. || (5) Once inside look for Apt 303. || (6) Leave the box at the front door. || (7) Pick up the previous week\u2019s box by Apt 303 || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 303. (1) Use Google Maps as a guide. || (2) You&#x27;ll see a &#x27;3535&#x27; sign in front of the building. See photo: https://prnt.sc/BGxj-85GlB9t. || (3) Use the buzzer #303, to get in. || (4) Once inside look for Apt 303. || (5) Leave the box at the front door. ||(6) Pick up the previous week\u2019s box by Apt 303",
      "current_instructions": "Apt 303. (1) Use Google Maps as a guide. || (2) You'll see a '3535' sign in front of the building. See photo: https://prnt.sc/BGxj-85GlB9t. || (3) Use the buzzer #303, to get in. || (4) Once inside look for Apt 303. || (5) Leave the box at the front door. ||(6) Pick up the previous week\u2019s box by Apt 303",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Sneha Patil",
      "email": "sneha.patil@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875665",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Enter through the backyard entrance sliding door near the garage. Leave the package at the back door (red) so it\u2019s covered by the roof",
      "full_address": "2 Waldeck Ct, Oakland, 94611",
      "maps_link": "https://www.google.com/maps/place/2+Waldeck+Ct%2C+Oakland%2C+94611+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Enter through the backyard entrance sliding door near the garage. || (2) Leave the package at the back door (red) so it\u2019s covered by the roof || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Enter through the backyard entrance sliding door near the garage. || (2) Leave the package at the back door (red) so it\u2019s covered by the roof || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Enter through the backyard entrance sliding door near the garage. Leave the package at the back door (red) so it\u2019s covered by the roof",
      "current_instructions": "Enter through the backyard entrance sliding door near the garage. Leave the package at the back door (red) so it\u2019s covered by the roof",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Madison Weaver",
      "email": "vik.madison.w@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876309",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/691931",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) Go to the 2nd floor. || (3) Look for Unit 4332 and leave the box at the front door",
      "full_address": "4330 20th St, San Francisco, 94114",
      "maps_link": "https://www.google.com/maps/place/4330+20th+St%2C+San+Francisco%2C+94114+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 4330 on the mailbox or building. || (3) Go to the 2nd floor. || (4) Look for Unit 4332 and leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 4330 on the mailbox or building. || (3) Go to the 2nd floor. || (4) Look for Unit 4332 and leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as a guide. || (2) Go to the 2nd floor. || (3) Look for Unit 4332 and leave the box at the front door</span>",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) Go to the 2nd floor. || (3) Look for Unit 4332 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Katie Angel",
      "email": "katherine.sullivan@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875606",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/692922",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to locate the address || (2) Gate code is 1958#1 || (3) Leave the box at front door",
      "full_address": "332 Panoramic Hwy, Mill Valley, 94941",
      "maps_link": "https://www.google.com/maps/place/332+Panoramic+Hwy%2C+Mill+Valley%2C+94941+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google maps to locate the address || (2) Gate code is 1958#1 || (3) Leave the box at front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google maps to locate the address || (2) Gate code is 1958#1 || (3) Leave the box at front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google maps to locate the address || (2) Gate code is 1958#1 || (3) Leave the box at front door",
      "current_instructions": "(1) Use Google maps to locate the address || (2) Gate code is 1958#1 || (3) Leave the box at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Omar Siddiqui",
      "email": "omsiddiqui@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875762",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/693299",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) Pls leave in front of front door",
      "full_address": "170 N Avalon Dr, Los Altos, 94022",
      "maps_link": "https://www.google.com/maps/place/170+N+Avalon+Dr%2C+Los+Altos%2C+94022+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 170 on the mailbox or building. || (3) Pls leave in front of front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 170 on the mailbox or building. || (3) Pls leave in front of front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as guide || (2) Pls leave in front of front door</span>",
      "current_instructions": "(1) Use Google Maps as guide || (2) Pls leave in front of front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "vedika rai",
      "email": "rai.vedika@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875416",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/694064",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door out of streetview",
      "full_address": "6 Arastradero Rd, Portola Valley, 94028",
      "maps_link": "https://www.google.com/maps/place/6+Arastradero+Rd%2C+Portola+Valley%2C+94028+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at front door out of streetview || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at front door out of streetview || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave at front door out of streetview",
      "current_instructions": "Leave at front door out of streetview",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Nat Conti",
      "email": "toosh101112@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876369",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/694085",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Top of the stairs in front of porch",
      "full_address": "3200 Oriole Dr, San Jose, 95117",
      "maps_link": "https://www.google.com/maps/place/3200+Oriole+Dr%2C+San+Jose%2C+95117+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Top of the stairs in front of porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Top of the stairs in front of porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Top of the stairs in front of porch",
      "current_instructions": "Top of the stairs in front of porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Candace Martin",
      "email": "candacejewel@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875752",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/699374",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) You'll see a '650' sign in front of the building. See photo: https://prnt.sc/4N0xlGbzUjON. || (3) Please ring to be buzzed in. || (4) Leave the box inside. NOTE: DO NOT leave the box OUTSIDE",
      "full_address": "650 Carolina St, San Francisco, 94107",
      "maps_link": "https://www.google.com/maps/place/650+Carolina+St%2C+San+Francisco%2C+94107+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 650 on the mailbox or building. || (3) You'll see a '650' sign in front of the building. See photo: https://prnt.sc/4N0xlGbzUjON. || (4) Please ring to be buzzed in. || (5) Leave the box inside. NOTE: DO NOT leave the box OUTSIDE || (6) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 215-356-9409): leave box in a safe visible spot at 650 Carolina St, San Francisco, 94107. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 650 on the mailbox or building. || (3) You'll see a '650' sign in front of the building. See photo: https://prnt.sc/4N0xlGbzUjON. || (4) Please ring to be buzzed in. || (5) Leave the box inside. NOTE: DO NOT leave the box OUTSIDE || (6) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 215-356-9409): leave box in a safe visible spot at 650 Carolina St, San Francisco, 94107. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 ",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "ring"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps as a guide. || (2) You&#x27;ll see a &#x27;650&#x27; sign in front of the building. See photo: https://prnt.sc/4N0xlGbzUjON. || (3) Please <mark class=\"redline risk\">ring</mark> to be buzzed in. || (4) Leave the box inside. NOTE: DO NOT leave the box OUTSIDE",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) You'll see a '650' sign in front of the building. See photo: https://prnt.sc/4N0xlGbzUjON. || (3) Please ring to be buzzed in. || (4) Leave the box inside. NOTE: DO NOT leave the box OUTSIDE",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 85,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Eric Altendorf",
      "email": "ericaltendorf@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875910",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/705270",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) Find the door to the left of the garage, labeled \"380A\". Use keypad on the doorknob with code \"9026\" to open. (3) Leave the box inside the door. Do not leave the box outside. || (4) See location photo: https://prnt.sc/gSUhcG6Pee9i",
      "full_address": "380 Capp St, San Francisco, 94110",
      "maps_link": "https://www.google.com/maps/place/380+Capp+St%2C+San+Francisco%2C+94110+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) Find the door to the left of the garage, labeled \"380A\". Use keypad on the doorknob with code \"9026\" to open. || (3) Leave the box inside the door. Do not leave the box outside. || (4) See location photo: https://prnt.sc/gSUhcG6Pee9i || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) Find the door to the left of the garage, labeled \"380A\". Use keypad on the doorknob with code \"9026\" to open. || (3) Leave the box inside the door. Do not leave the box outside. || (4) See location photo: https://prnt.sc/gSUhcG6Pee9i || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) Find the door to the left of the garage, labeled &quot;380A&quot;. Use keypad on the doorknob with code &quot;9026&quot; to open. (3) Leave the box inside the door. Do not leave the box outside. || (4) See location photo: https://prnt.sc/gSUhcG6Pee9i",
      "current_instructions": "(1) Use Google Maps as guide || (2) Find the door to the left of the garage, labeled \"380A\". Use keypad on the doorknob with code \"9026\" to open. (3) Leave the box inside the door. Do not leave the box outside. || (4) See location photo: https://prnt.sc/gSUhcG6Pee9i",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Michele McLain",
      "email": "michelemclain@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876928",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to locate the address || (2) Use the Gate code is #2008 (make sure to press # then 2008). If gate code doesn't work at the Russell Drive entrance, you can drive to the back gate which is off of Empire Ranch Rd and Ritchie Street. To access turn that gate turn left on Broadstone, left on Empire Ranch Rd and left again on Ritchie street. Gate code #2008 should work there. Other option is to walk up Russell Drive which is about an 1/8 of a mile walk from the gate. || (3) House number 628 is displayed at fron by the garage door. || (4) Leave the box on the porch and make sure to collect old Methodology box. Thank you! || See location photo: https://prnt.sc/kXiCLXLmaXSA",
      "full_address": "628 Russell Dr, Folsom, 95630",
      "maps_link": "https://www.google.com/maps/place/628+Russell+Dr%2C+Folsom%2C+95630+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google maps to locate the address || (2) Use the Gate code is #2008 (make sure to press # then 2008). If gate code doesn't work at the Russell Drive entrance, you can drive to the back gate which is off of Empire Ranch Rd and Ritchie Street. To access turn that gate turn left on Broadstone, left on Empire Ranch Rd and left again on Ritchie street. Gate code #2008 should work there. Other option is to walk up Russell Drive which is about an 1/8 of a mile walk from the gate. || (3) House number 628 is displayed at fron by the garage door. || (4) Leave the box on the porch and make sure to collect old Methodology box. Thank you! || See location photo: https://prnt.sc/kXiCLXLmaXSA || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google maps to locate the address || (2) Use the Gate code is #2008 (make sure to press # then 2008). If gate code doesn't work at the Russell Drive entrance, you can drive to the back gate which is off of Empire Ranch Rd and Ritchie Street. To access turn that gate turn left on Broadstone, left on Empire Ranch Rd and left again on Ritchie street. Gate code #2008 should work there. Other option is to walk up Russell Drive which is about an 1/8 of a mile walk from the gate. || (3) House number 628 is displayed at fron by the garage door. || (4) Leave the box on the porch and make sure to collect old Methodology box. Thank you! || See location photo: https://prnt.sc/kXiCLXLmaXSA || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google maps to locate the address || (2) Use the Gate code is #2008 (make sure to press # then 2008). If gate code doesn&#x27;t work at the Russell Drive entrance, you can drive to the back gate which is off of Empire Ranch Rd and Ritchie Street. To access turn that gate turn left on Broadstone, left on Empire Ranch Rd and left again on Ritchie street. Gate code #2008 should work there. Other option is to walk up Russell Drive which is about an 1/8 of a mile walk from the gate. || (3) House number 628 is displayed at fron by the garage door. || (4) Leave the box on the porch and make sure to collect old Methodology box. Thank you! || See location photo: https://prnt.sc/kXiCLXLmaXSA",
      "current_instructions": "(1) Use Google maps to locate the address || (2) Use the Gate code is #2008 (make sure to press # then 2008). If gate code doesn't work at the Russell Drive entrance, you can drive to the back gate which is off of Empire Ranch Rd and Ritchie Street. To access turn that gate turn left on Broadstone, left on Empire Ranch Rd and left again on Ritchie street. Gate code #2008 should work there. Other option is to walk up Russell Drive which is about an 1/8 of a mile walk from the gate. || (3) House number 628 is displayed at fron by the garage door. || (4) Leave the box on the porch and make sure to collect old Methodology box. Thank you! || See location photo: https://prnt.sc/kXiCLXLmaXSA",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Stephanie Zeppa",
      "email": "stephzeppa@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875767",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/710594",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 286 is marked on the curb || (3) Leave at the front door. No code this is a house",
      "full_address": "286 30th Ave, San Francisco, 94121",
      "maps_link": "https://www.google.com/maps/place/286+30th+Ave%2C+San+Francisco%2C+94121+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number 286 is marked on the curb || (3) Leave at the front door. No code this is a house || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number 286 is marked on the curb || (3) Leave at the front door. No code this is a house || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 286 is marked on the curb || (3) Leave at the front door. No code this is a house",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 286 is marked on the curb || (3) Leave at the front door. No code this is a house",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Casey Dzuong",
      "email": "caseydvu@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877437",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/711293",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 4643 is displayed at front and marked on the curb || (3) Please place in front of door under the roof overhang",
      "full_address": "4643 Park Norton Pl, San Jose, 95136",
      "maps_link": "https://www.google.com/maps/place/4643+Park+Norton+Pl%2C+San+Jose%2C+95136+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 4643 is displayed at front and marked on the curb || (3) Please place in front of door under the roof overhang || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 4643 is displayed at front and marked on the curb || (3) Please place in front of door under the roof overhang || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 4643 is displayed at front and marked on the curb || (3) Please place in front of door under the roof overhang",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 4643 is displayed at front and marked on the curb || (3) Please place in front of door under the roof overhang",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Rodrigo Roim",
      "email": "rodrigu.rf@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2860058",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/715840",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 175 is displayed at front || (3) Please use the gate on the right. It has a door for deliveries that is open 24/7. Leave delivery by the front door. Our dog is gentle and stays locked inside the house. Thank you! || See location photo: https://prnt.sc/JH8SDJddk05-",
      "full_address": "175 Ravenswood Ave, Atherton, 94027",
      "maps_link": "https://www.google.com/maps/place/175+Ravenswood+Ave%2C+Atherton%2C+94027+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number 175 is displayed at front || (3) Please use the gate on the right. It has a door for deliveries that is open 24/7. Leave delivery by the front door. Our dog is gentle and stays locked inside the house. Thank you! || See location photo: https://prnt.sc/JH8SDJddk05 || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number 175 is displayed at front || (3) Please use the gate on the right. It has a door for deliveries that is open 24/7. Leave delivery by the front door. Our dog is gentle and stays locked inside the house. Thank you! || See location photo: https://prnt.sc/JH8SDJddk05 || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 175 is displayed at front || (3) Please use the gate on the right. It has a door for deliveries that is open 24/7. Leave delivery by the front door. Our dog is gentle and stays locked inside the house. Thank you! || See location photo: https://prnt.sc/JH8SDJddk05-",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 175 is displayed at front || (3) Please use the gate on the right. It has a door for deliveries that is open 24/7. Leave delivery by the front door. Our dog is gentle and stays locked inside the house. Thank you! || See location photo: https://prnt.sc/JH8SDJddk05-",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Hana Schwaba",
      "email": "hanaschwaba@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875745",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/716772",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "# 386. (1) Use Google Maps as guide || (2) House number 386 is displayed at front || (3) Leave at front door (black door with wicker chair nearby) || See location photo: https://prnt.sc/wpS-okoW-U4J",
      "full_address": "386 N Almenar Dr, # 386, Greenbrae, 94904",
      "maps_link": "https://www.google.com/maps/place/386+N+Almenar+Dr%2C+%23+386%2C+Greenbrae%2C+94904+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) # 386. || (2) Use Google Maps as guide || (3) House number 386 is displayed at front || (4) Leave at front door (black door with wicker chair nearby) || See location photo: https://prnt.sc/wpS-okoW-U4J || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) # 386. || (2) Use Google Maps as guide || (3) House number 386 is displayed at front || (4) Leave at front door (black door with wicker chair nearby) || See location photo: https://prnt.sc/wpS-okoW-U4J || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "# 386. (1) Use Google Maps as guide || (2) House number 386 is displayed at front || (3) Leave at front door (black door with wicker chair nearby) || See location photo: https://prnt.sc/wpS-okoW-U4J",
      "current_instructions": "# 386. (1) Use Google Maps as guide || (2) House number 386 is displayed at front || (3) Leave at front door (black door with wicker chair nearby) || See location photo: https://prnt.sc/wpS-okoW-U4J",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Evan Minamoto",
      "email": "eminamoto@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875995",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/716981",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 708 is displayed at front || (3) Please tuck the box a away as much as possible on the stoop",
      "full_address": "708 Cole St, San Francisco, 94117",
      "maps_link": "https://www.google.com/maps/place/708+Cole+St%2C+San+Francisco%2C+94117+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 708 is displayed at front || (3) Please tuck the box a away as much as possible on the stoop || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 708 is displayed at front || (3) Please tuck the box a away as much as possible on the stoop || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 708 is displayed at front || (3) Please tuck the box a away as much as possible on the stoop",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 708 is displayed at front || (3) Please tuck the box a away as much as possible on the stoop",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Clark Tang",
      "email": "clark.y.tang@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876087",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/718677",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 1501. (1) Use Google Maps as a guide. || (2) Take the box for Apt 1501 to the front desk in the refrigerator. || (3) Leave the box at the front desk",
      "full_address": "718 Long Bridge St, Apt 1501, San Francisco, 94158",
      "maps_link": "https://www.google.com/maps/place/718+Long+Bridge+St%2C+Apt+1501%2C+San+Francisco%2C+94158+USA/",
      "reviewed": "",
      "notes": "Must place food inside refrigerator \u2014 high-touch stop",
      "revised_instructions": "(1) Take the box for Apt 1501 to the front desk in the refrigerator. || (2) Apt 1501. || (3) Use Google Maps as a guide. || (4) Leave the box at the front desk || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Take the box for Apt 1501 to the front desk in the refrigerator. || (2) Apt 1501. || (3) Use Google Maps as a guide. || (4) Leave the box at the front desk || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "fridge_required",
          "title": "Fridge step moved to the top",
          "why": "Food must go inside the refrigerator \u2014 guest said otherwise.",
          "how": "Step 1 is now the fridge requirement so it is not missed at the end.",
          "night_tip": "Fridge first. Then anything else."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "fridge_required",
          "title": "RISK: Must place food inside refrigerator \u2014 high-touch stop",
          "problem": "Must place food inside refrigerator \u2014 high-touch stop",
          "spans": [
            "refrigerator"
          ],
          "span": "refrigerator",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Must place food inside refrigerator \u2014 high-touch stop",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 1501. (1) Use Google Maps as a guide. || (2) Take the box for Apt 1501 to the front desk in the <mark class=\"redline risk\">refrigerator</mark>. || (3) Leave the box at the front desk",
      "current_instructions": "Apt 1501. (1) Use Google Maps as a guide. || (2) Take the box for Apt 1501 to the front desk in the refrigerator. || (3) Leave the box at the front desk",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "fridge_required",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Yvette Kraft",
      "email": "yvekraft@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875221",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/720497",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c700\u201d above the front door || (3) Head east (Buchanan) side of the house, north of the garage. || (4) box Leave inside gate",
      "full_address": "700 Hayes St, San Francisco, 94102",
      "maps_link": "https://www.google.com/maps/place/700+Hayes+St%2C+San+Francisco%2C+94102+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c700\u201d above the front door || (3) Head east (Buchanan) side of the house, north of the garage. || (4) box Leave inside gate || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c700\u201d above the front door || (3) Head east (Buchanan) side of the house, north of the garage. || (4) box Leave inside gate || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) House number \u201c700\u201d above the front door || (3) Head east (Buchanan) side of the house, north of the garage. || (4) box Leave inside gate",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c700\u201d above the front door || (3) Head east (Buchanan) side of the house, north of the garage. || (4) box Leave inside gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Devina Jain",
      "email": "djain2095@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875937",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 2508. (1) Use Google Maps as a guide. || (2) Look for Apt 2508. || (3) Leave the box at the front door",
      "full_address": "100 Van Ness Ave, Apt 2508, San Francisco, 94102",
      "maps_link": "https://www.google.com/maps/place/100+Van+Ness+Ave%2C+Apt+2508%2C+San+Francisco%2C+94102+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 2508. || (2) Use Google Maps as a guide. || (3) Look for Apt 2508. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 2508. || (2) Use Google Maps as a guide. || (3) Look for Apt 2508. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 2508. (1) Use Google Maps as a guide. || (2) Look for Apt 2508. || (3) Leave the box at the front door",
      "current_instructions": "Apt 2508. (1) Use Google Maps as a guide. || (2) Look for Apt 2508. || (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Marketing Test",
      "email": "marketing+testcourier@gomethodology.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876386",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Suite K. Leave at front door",
      "full_address": "1130 Burnett Ave, Suite K, Concord, 94520",
      "maps_link": "https://www.google.com/maps/place/1130+Burnett+Ave%2C+Suite+K%2C+Concord%2C+94520+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Suite K. Leave at front door",
      "current_instructions": "Suite K. Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "DANIEL Chapin",
      "email": "dan.chapin@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876774",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/722152",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please leave at door",
      "full_address": "62 Marion Ave, Sausalito, 94965",
      "maps_link": "https://www.google.com/maps/place/62+Marion+Ave%2C+Sausalito%2C+94965+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please leave at door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please leave at door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please leave at door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please leave at door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Carol Hsu",
      "email": "carhsuc@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876017",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave on front step",
      "full_address": "1035 Anza Dr, Pacifica, 94044",
      "maps_link": "https://www.google.com/maps/place/1035+Anza+Dr%2C+Pacifica%2C+94044+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave on front step || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave on front step || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave on front step",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave on front step",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Susan Haworth",
      "email": "susanhaworth@comcast.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2875555",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/724171",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 1726 is displayed at front || (3) Place the box near lower level door marked B",
      "full_address": "Wood St, Alameda, 94501",
      "maps_link": "https://www.google.com/maps/place/Wood+St%2C+Alameda%2C+94501+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 1726 is displayed at front || (3) Place the box near lower level door marked B || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 1726 is displayed at front || (3) Place the box near lower level door marked B || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 1726 is displayed at front || (3) Place the box near lower level door marked B",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 1726 is displayed at front || (3) Place the box near lower level door marked B",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Paola Lloyd",
      "email": "paolalloyd@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875548",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/726130",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 353 is displayed at front || (3) Please, open the little gate by the driveway and leave box by the french doors, close the little gate. Thank you",
      "full_address": "353 Oaktree Dr, Mountain View, 94040",
      "maps_link": "https://www.google.com/maps/place/353+Oaktree+Dr%2C+Mountain+View%2C+94040+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 353 is displayed at front || (3) Please, open the little gate by the driveway and leave box by the french doors, close the little gate. Thank you || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 353 is displayed at front || (3) Please, open the little gate by the driveway and leave box by the french doors, close the little gate. Thank you || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 353 is displayed at front || (3) Please, open the little gate by the driveway and leave box by the french doors, close the little gate. Thank you",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 353 is displayed at front || (3) Please, open the little gate by the driveway and leave box by the french doors, close the little gate. Thank you",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Ravi Thangavel",
      "email": "ravehanker@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876166",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/726328",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 3602 is displayed at front || (3) Leave in front of garage",
      "full_address": "3602 Reposo Way, Belmont, 94002",
      "maps_link": "https://www.google.com/maps/place/3602+Reposo+Way%2C+Belmont%2C+94002+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 3602 is displayed at front || (3) Leave in front of garage || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 3602 is displayed at front || (3) Leave in front of garage || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 3602 is displayed at front || (3) Leave in front of garage",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 3602 is displayed at front || (3) Leave in front of garage",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "sean sullivan",
      "email": "warblerito@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876002",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/728121",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 997 is displayed at front. Gate code is 2337 check || (3) Please leave on the porch",
      "full_address": "997 63rd St, Oakland, 94608",
      "maps_link": "https://www.google.com/maps/place/997+63rd+St%2C+Oakland%2C+94608+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 997 is displayed at front. Gate code is 2337 check || (3) Please leave on the porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 997 is displayed at front. Gate code is 2337 check || (3) Please leave on the porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 997 is displayed at front. Gate code is 2337 check || (3) Please leave on the porch",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 997 is displayed at front. Gate code is 2337 check || (3) Please leave on the porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Sanjeev Suresh",
      "email": "sanjeevsuresh1995@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875290",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/729253",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave on the porch near the front door. The house is the front house, don't go down the driveway",
      "full_address": "3804 Whittle Ave, Oakland, 94602",
      "maps_link": "https://www.google.com/maps/place/3804+Whittle+Ave%2C+Oakland%2C+94602+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave on the porch near the front door. The house is the front house, don't go down the driveway || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave on the porch near the front door. The house is the front house, don't go down the driveway || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave on the porch near the front door. The house is the front house, don&#x27;t go down the driveway",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave on the porch near the front door. The house is the front house, don't go down the driveway",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Detrick Deborah",
      "email": "detrickd22@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875931",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/729371",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Place the order on the front porch in front of the door or on the small table to the left of the door",
      "full_address": "2205 Seminole Ct, Santa Rosa, 95405",
      "maps_link": "https://www.google.com/maps/place/2205+Seminole+Ct%2C+Santa+Rosa%2C+95405+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Place the order on the front porch in front of the door or on the small table to the left of the door || (2) You are at the CORRECT house if you see the number 2205 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Place the order on the front porch in front of the door or on the small table to the left of the door || (2) You are at the CORRECT house if you see the number 2205 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Place the order on the front porch in front of the door or on the small table to the left of the door</span>",
      "current_instructions": "Place the order on the front porch in front of the door or on the small table to the left of the door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Rish Gupta",
      "email": "for.rishabh@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876797",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 604. (1) Use Google Maps as a guide. || (2) Find 604 on the call box, and the guest will buzz you in. || (3) Once inside, take the elevator and go to Apt 604. || (4) Leave the box at the front door",
      "full_address": "3301 Clay St, Apt 604, San Francisco, 94118",
      "maps_link": "https://www.google.com/maps/place/3301+Clay+St%2C+Apt+604%2C+San+Francisco%2C+94118+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Apt 604. || (2) Use Google Maps as a guide. || (3) Once inside, take the elevator and go to Apt 604. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (6) If gate, call box, or buzzer fails: call guest at 415-515-8353 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 604. || (2) Use Google Maps as a guide. || (3) Once inside, take the elevator and go to Apt 604. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (6) If gate, call box, or buzzer fails: call guest at 415-515-8353 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        },
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "call box",
            "buzz"
          ],
          "span": "call box",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "call box",
            "buzz"
          ],
          "span": "call box",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 604. (1) Use Google Maps as a guide. || (2) Find 604 on the <mark class=\"redline risk\">call box</mark>, and the guest will <mark class=\"redline risk\">buzz</mark> you in. || (3) Once inside, take the elevator and go to Apt 604. || (4) Leave the box at the front door",
      "current_instructions": "Apt 604. (1) Use Google Maps as a guide. || (2) Find 604 on the call box, and the guest will buzz you in. || (3) Once inside, take the elevator and go to Apt 604. || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 87,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 1
    },
    {
      "name": "Nina Vasan",
      "email": "ninavasan@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876092",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 114. (1) Use Google Maps as a guide. || (2) Go to 300 Berry Street and look for the doorman at the lobby. || (3) Leave the box for Unit 114 to the doorman",
      "full_address": "300 Berry St, Unit 114, San Francisco, 94158",
      "maps_link": "https://www.google.com/maps/place/300+Berry+St%2C+Unit+114%2C+San+Francisco%2C+94158+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 114. || (2) Use Google Maps as a guide. || (3) Go to 300 Berry Street and look for the doorman at the lobby. || (4) Leave the box for Unit 114 to the doorman || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 114. || (2) Use Google Maps as a guide. || (3) Go to 300 Berry Street and look for the doorman at the lobby. || (4) Leave the box for Unit 114 to the doorman || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 114. (1) Use Google Maps as a guide. || (2) Go to 300 Berry Street and look for the doorman at the lobby. || (3) Leave the box for Unit 114 to the doorman",
      "current_instructions": "Unit 114. (1) Use Google Maps as a guide. || (2) Go to 300 Berry Street and look for the doorman at the lobby. || (3) Leave the box for Unit 114 to the doorman",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Kyla Tom",
      "email": "kyla.tom@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876104",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/732355",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 35 is displayed at front || (3) Leave the box at the front door ||",
      "full_address": "35 Westminster Dr, Oakland, 94618",
      "maps_link": "https://www.google.com/maps/place/35+Westminster+Dr%2C+Oakland%2C+94618+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 35 is displayed at front || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 35 is displayed at front || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 35 is displayed at front || (3) Leave the box at the front door ||",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 35 is displayed at front || (3) Leave the box at the front door ||",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Dani Ton",
      "email": "not4dani@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876813",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/733435",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c602\u201d to the left of the front door || (3) Leave box on the porch",
      "full_address": "602 N California Ave, Palo Alto, 94301",
      "maps_link": "https://www.google.com/maps/place/602+N+California+Ave%2C+Palo+Alto%2C+94301+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c602\u201d to the left of the front door || (3) Leave box on the porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c602\u201d to the left of the front door || (3) Leave box on the porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) House number \u201c602\u201d to the left of the front door || (3) Leave box on the porch",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c602\u201d to the left of the front door || (3) Leave box on the porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Selina Tanimura",
      "email": "selina.tanimura@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876028",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/733611",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 1503. (1) Use Google Maps as a guide. || (2) There should be a security guard at the lobby if delivered overnight. || (3) Leave the box for Apt 1503 at the lobby. || (4) Call or text the guest for assistance in case you can\u2019t go into the building",
      "full_address": "1177 Market St, Apt 1503, San Francisco, 94103",
      "maps_link": "https://www.google.com/maps/place/1177+Market+St%2C+Apt+1503%2C+San+Francisco%2C+94103+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 1503. || (2) Use Google Maps as a guide. || (3) There should be a security guard at the lobby if delivered overnight. || (4) Leave the box for Apt 1503 at the lobby. || (5) Call or text the guest for assistance in case you can\u2019t go into the building || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 1503. || (2) Use Google Maps as a guide. || (3) There should be a security guard at the lobby if delivered overnight. || (4) Leave the box for Apt 1503 at the lobby. || (5) Call or text the guest for assistance in case you can\u2019t go into the building || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 1503. (1) Use Google Maps as a guide. || (2) There should be a security guard at the lobby if delivered overnight. || (3) Leave the box for Apt 1503 at the lobby. || (4) Call or text the guest for assistance in case you can\u2019t go into the building",
      "current_instructions": "Apt 1503. (1) Use Google Maps as a guide. || (2) There should be a security guard at the lobby if delivered overnight. || (3) Leave the box for Apt 1503 at the lobby. || (4) Call or text the guest for assistance in case you can\u2019t go into the building",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Stephanie Douglas",
      "email": "stephanie.r.douglas@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876265",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/733891",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 302. (1) Use Google Maps as a guide. || (2) You'll see a '2755' sign in front of the building. See photo: https://prnt.sc/X9FPyKzRa-bl. || (3) Go to the entrance at the corner of Page Mill and El Camino. || (4) Use the front door code: #6636, to enter. || (5) Once inside, go to the mail room. || (6) Leave the box for Unit 302 in the mail room",
      "full_address": "2755 El Camino Real, Unit 302, Palo Alto, 94306",
      "maps_link": "https://www.google.com/maps/place/2755+El+Camino+Real%2C+Unit+302%2C+Palo+Alto%2C+94306+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 302. || (2) Use Google Maps as a guide. || (3) You'll see a '2755' sign in front of the building. See photo: https://prnt.sc/X9FPyKzRa-bl. || (4) Go to the entrance at the corner of Page Mill and El Camino. || (5) Use the front door code: #6636, to enter. || (6) Once inside, go to the mail room. || (7) Leave the box for Unit 302 in the mail room || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 302. || (2) Use Google Maps as a guide. || (3) You'll see a '2755' sign in front of the building. See photo: https://prnt.sc/X9FPyKzRa-bl. || (4) Go to the entrance at the corner of Page Mill and El Camino. || (5) Use the front door code: #6636, to enter. || (6) Once inside, go to the mail room. || (7) Leave the box for Unit 302 in the mail room || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 302. (1) Use Google Maps as a guide. || (2) You&#x27;ll see a &#x27;2755&#x27; sign in front of the building. See photo: https://prnt.sc/X9FPyKzRa-bl. || (3) Go to the entrance at the corner of Page Mill and El Camino. || (4) Use the front door code: #6636, to enter. || (5) Once inside, go to the mail room. || (6) Leave the box for Unit 302 in the mail room",
      "current_instructions": "Unit 302. (1) Use Google Maps as a guide. || (2) You'll see a '2755' sign in front of the building. See photo: https://prnt.sc/X9FPyKzRa-bl. || (3) Go to the entrance at the corner of Page Mill and El Camino. || (4) Use the front door code: #6636, to enter. || (5) Once inside, go to the mail room. || (6) Leave the box for Unit 302 in the mail room",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Janelle Gucwa",
      "email": "jnamwong@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875854",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/734245",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front door near shoe rack",
      "full_address": "537 Victory Ave, Mountain View, 94043",
      "maps_link": "https://www.google.com/maps/place/537+Victory+Ave%2C+Mountain+View%2C+94043+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front door near shoe rack || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front door near shoe rack || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front door near shoe rack",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front door near shoe rack",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Meng Shen",
      "email": "meng_shen@outlook.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875560",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/734288",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House No \u201c1215\u201d is on black sign and can be found to the left of the front door || (3) Leave box on the front porch",
      "full_address": "1215 Greenmoor Dr, San Jose, 95118",
      "maps_link": "https://www.google.com/maps/place/1215+Greenmoor+Dr%2C+San+Jose%2C+95118+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 1215 on the mailbox or building. || (3) House No \u201c1215\u201d is on black sign and can be found to the left of the front door || (4) Leave box on the front porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 1215 on the mailbox or building. || (3) House No \u201c1215\u201d is on black sign and can be found to the left of the front door || (4) Leave box on the front porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps for guidance. || (2) House No \u201c1215\u201d is on black sign and can be found to the left of the front door || (3) Leave box on the front porch</span>",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House No \u201c1215\u201d is on black sign and can be found to the left of the front door || (3) Leave box on the front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Eric Levine",
      "email": "eric.m.levine@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876840",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/734935",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c172\u201d can be found on front wall to the right of the window || (3) Leave box on top of the stairs by the front door",
      "full_address": "172 Fir St, San Carlos, 94070",
      "maps_link": "https://www.google.com/maps/place/172+Fir+St%2C+San+Carlos%2C+94070+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c172\u201d can be found on front wall to the right of the window || (3) Leave box on top of the stairs by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c172\u201d can be found on front wall to the right of the window || (3) Leave box on top of the stairs by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps for guidance. || (2) House number \u201c172\u201d can be found on front wall to the right of the window || (3) Leave box on top of the stairs by the front door",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House number \u201c172\u201d can be found on front wall to the right of the window || (3) Leave box on top of the stairs by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Angela Carlin",
      "email": "angela.carlin@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876058",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/735449",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 106. (1) Use Google Maps as a guide. || (2) You'll see a '46 W Fourth Avenue' sign. See photo: https://prnt.sc/hWKteUYFub49. || (3) Go up the short stairs (5-6 steps) on the building to the left, facing the apt building from the sidewalk. || (4) Look for Apt 106. || (5) Leave the box at the front door",
      "full_address": "46 W 4th Ave, Apt 106, San Mateo, 94402",
      "maps_link": "https://www.google.com/maps/place/46+W+4th+Ave%2C+Apt+106%2C+San+Mateo%2C+94402+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 106. || (2) Use Google Maps as a guide. || (3) You'll see a '46 W Fourth Avenue' sign. See photo: https://prnt.sc/hWKteUYFub49. || (4) Go up the short stairs (5-6 steps) on the building to the left, facing the apt building from the sidewalk. || (5) Look for Apt 106. || (6) Leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 106. || (2) Use Google Maps as a guide. || (3) You'll see a '46 W Fourth Avenue' sign. See photo: https://prnt.sc/hWKteUYFub49. || (4) Go up the short stairs (5-6 steps) on the building to the left, facing the apt building from the sidewalk. || (5) Look for Apt 106. || (6) Leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 106. (1) Use Google Maps as a guide. || (2) You&#x27;ll see a &#x27;46 W Fourth Avenue&#x27; sign. See photo: https://prnt.sc/hWKteUYFub49. || (3) Go up the short stairs (5-6 steps) on the building to the left, facing the apt building from the sidewalk. || (4) Look for Apt 106. || (5) Leave the box at the front door",
      "current_instructions": "Apt 106. (1) Use Google Maps as a guide. || (2) You'll see a '46 W Fourth Avenue' sign. See photo: https://prnt.sc/hWKteUYFub49. || (3) Go up the short stairs (5-6 steps) on the building to the left, facing the apt building from the sidewalk. || (4) Look for Apt 106. || (5) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Margret Trilli",
      "email": "margret.trilli@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875431",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/737341",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please leave left of front door, in the shade. Thank you!",
      "full_address": "226 Julia Ave, Mill Valley, 94941",
      "maps_link": "https://www.google.com/maps/place/226+Julia+Ave%2C+Mill+Valley%2C+94941+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please leave left of front door, in the shade. Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please leave left of front door, in the shade. Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please leave left of front door, in the shade. Thank you!",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please leave left of front door, in the shade. Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Navneet dadwal",
      "email": "katoch.navneet123@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875520",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/737636",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 2050. (1) Use Google Maps as guide || (2) Building code # 6785 (3) Leave at Apt 2050 Phone # || See photo of the front door: https://prnt.sc/Lh04Ao0dPLjg",
      "full_address": "101 Mc Lellan Dr, Apt 2050, South San Francisco, 94080",
      "maps_link": "https://www.google.com/maps/place/101+Mc+Lellan+Dr%2C+Apt+2050%2C+South+San+Francisco%2C+94080+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 2050. || (2) Use Google Maps as guide || (3) Building code # 6785 || (4) Leave at Apt 2050 Phone # || See photo of the front door: https://prnt.sc/Lh04Ao0dPLjg || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 2050. || (2) Use Google Maps as guide || (3) Building code # 6785 || (4) Leave at Apt 2050 Phone # || See photo of the front door: https://prnt.sc/Lh04Ao0dPLjg || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 2050. (1) Use Google Maps as guide || (2) Building code # 6785 (3) Leave at Apt 2050 Phone # || See photo of the front door: https://prnt.sc/Lh04Ao0dPLjg",
      "current_instructions": "Apt 2050. (1) Use Google Maps as guide || (2) Building code # 6785 (3) Leave at Apt 2050 Phone # || See photo of the front door: https://prnt.sc/Lh04Ao0dPLjg",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Ross Overline",
      "email": "rossoverline@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876229",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/738500",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide \u2014 single-family home in residential neighborhood || (2) House number is displayed by the garage door || (3) Leave the box at the front door, out of street view ||",
      "full_address": "542 Topaz St, Redwood City, 94062",
      "maps_link": "https://www.google.com/maps/place/542+Topaz+St%2C+Redwood+City%2C+94062+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide \u2014 single-family home in residential neighborhood || (2) House number is displayed by the garage door || (3) Leave the box at the front door, out of street view || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide \u2014 single-family home in residential neighborhood || (2) House number is displayed by the garage door || (3) Leave the box at the front door, out of street view || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide \u2014 single-family home in residential neighborhood || (2) House number is displayed by the garage door || (3) Leave the box at the front door, out of street view ||",
      "current_instructions": "(1) Use Google Maps as guide \u2014 single-family home in residential neighborhood || (2) House number is displayed by the garage door || (3) Leave the box at the front door, out of street view ||",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Patricia Kriese",
      "email": "pmkriese@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876106",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/739736",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please deliver and place near front door at 1 Cypress Court, Los Altos, CA",
      "full_address": "1 Cypress Ct, Los Altos, 94022",
      "maps_link": "https://www.google.com/maps/place/1+Cypress+Ct%2C+Los+Altos%2C+94022+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please deliver and place near front door at 1 Cypress Court, Los Altos, CA || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please deliver and place near front door at 1 Cypress Court, Los Altos, CA || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please deliver and place near front door at 1 Cypress Court, Los Altos, CA",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please deliver and place near front door at 1 Cypress Court, Los Altos, CA",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kevin Trilli",
      "email": "kevin@trilli.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2876128",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/740557",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front/by the garage door || (3) Take the stairs and leave the box at the front door",
      "full_address": "226 Julia Ave, Mill Valley, 94941",
      "maps_link": "https://www.google.com/maps/place/226+Julia+Ave%2C+Mill+Valley%2C+94941+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front/by the garage door || (3) Take the stairs and leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front/by the garage door || (3) Take the stairs and leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front/by the garage door || (3) Take the stairs and leave the box at the front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front/by the garage door || (3) Take the stairs and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Manuel Kroiss",
      "email": "mnlkroiss@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876986",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/741297",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Right side of house: past the gate and up the stairs to the terrace. Please leave meals there",
      "full_address": "1457 Dana Ave, Palo Alto, 94301",
      "maps_link": "https://www.google.com/maps/place/1457+Dana+Ave%2C+Palo+Alto%2C+94301+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Right side of house: past the gate and up the stairs to the terrace. Please leave meals there || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Right side of house: past the gate and up the stairs to the terrace. Please leave meals there || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Right side of house: past the gate and up the stairs to the terrace. Please leave meals there",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Right side of house: past the gate and up the stairs to the terrace. Please leave meals there",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Abbye Churchill",
      "email": "abbye.churchill@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876353",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/742172",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) 1347 is displayed at front (near the garage and front door) || (3) Please deliver to the main entrance to the building at the top of the stairs",
      "full_address": "1347 23rd Ave, San Francisco, 94122",
      "maps_link": "https://www.google.com/maps/place/1347+23rd+Ave%2C+San+Francisco%2C+94122+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) 1347 is displayed at front (near the garage and front door) || (3) Please deliver to the main entrance to the building at the top of the stairs || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) 1347 is displayed at front (near the garage and front door) || (3) Please deliver to the main entrance to the building at the top of the stairs || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) 1347 is displayed at front (near the garage and front door) || (3) Please deliver to the main entrance to the building at the top of the stairs",
      "current_instructions": "(1) Use Google Maps as guide || (2) 1347 is displayed at front (near the garage and front door) || (3) Please deliver to the main entrance to the building at the top of the stairs",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "David Marquez",
      "email": "dmarquez49@proton.me",
      "order_link": "https://app.gomethodology.com/admin/orders/2875562",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/742862",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 470 is marked on the mailbox at front || (3) Please leave at front door under the covered porch. Thanks!",
      "full_address": "470 Lakewood Cir, Walnut Creek, 94598",
      "maps_link": "https://www.google.com/maps/place/470+Lakewood+Cir%2C+Walnut+Creek%2C+94598+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number 470 is marked on the mailbox at front || (3) Please leave at front door under the covered porch. Thanks! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number 470 is marked on the mailbox at front || (3) Please leave at front door under the covered porch. Thanks! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 470 is marked on the mailbox at front || (3) Please leave at front door under the covered porch. Thanks!",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 470 is marked on the mailbox at front || (3) Please leave at front door under the covered porch. Thanks!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Nina Yamada",
      "email": "nubiaworley@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876163",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/743022",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) Our apartment is up the stairs immediately to the left of the \"Webster Oaks\" sign. Thank you! Location photo: https://prnt.sc/3_GA7qNSEf2h",
      "full_address": "596 Channing Ave, Palo Alto, 94301",
      "maps_link": "https://www.google.com/maps/place/596+Channing+Ave%2C+Palo+Alto%2C+94301+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 596 on the mailbox or building. || (3) Our apartment is up the stairs immediately to the left of the \"Webster Oaks\" sign. Thank you! Location photo: https://prnt.sc/3_GA7qNSEf2h || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 596 on the mailbox or building. || (3) Our apartment is up the stairs immediately to the left of the \"Webster Oaks\" sign. Thank you! Location photo: https://prnt.sc/3_GA7qNSEf2h || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as guide || (2) Our apartment is up the stairs immediately to the left of the &quot;Webster Oaks&quot; sign. Thank you! Location photo: https://prnt.sc/3_GA7qNSEf2h</span>",
      "current_instructions": "(1) Use Google Maps as guide || (2) Our apartment is up the stairs immediately to the left of the \"Webster Oaks\" sign. Thank you! Location photo: https://prnt.sc/3_GA7qNSEf2h",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Stephen Bunch",
      "email": "bunchclone@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876213",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/743062",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 319. (1) Use Google Maps as a guide. || (2) At the intercom, press the \"Delivery\" button and enter the code: 471139, to get in. (3) Once inside, look for the mailbox. (4) Leave the box for Apt 319 on the mailbox. (5) The old box should be on the mailboxes directly above the 319 mailbox",
      "full_address": "240 Dolores St, Apt 319, San Francisco, 94103",
      "maps_link": "https://www.google.com/maps/place/240+Dolores+St%2C+Apt+319%2C+San+Francisco%2C+94103+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 319. || (2) Use Google Maps as a guide. || (3) At the intercom, press the \"Delivery\" button and enter the code: 471139, to get in. || (4) Once inside, look for the mailbox. || (5) Leave the box for Apt 319 on the mailbox. || (6) The old box should be on the mailboxes directly above the 319 mailbox || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 319. || (2) Use Google Maps as a guide. || (3) At the intercom, press the \"Delivery\" button and enter the code: 471139, to get in. || (4) Once inside, look for the mailbox. || (5) Leave the box for Apt 319 on the mailbox. || (6) The old box should be on the mailboxes directly above the 319 mailbox || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 319. (1) Use Google Maps as a guide. || (2) At the intercom, press the &quot;Delivery&quot; button and enter the code: 471139, to get in. (3) Once inside, look for the mailbox. (4) Leave the box for Apt 319 on the mailbox. (5) The old box should be on the mailboxes directly above the 319 mailbox",
      "current_instructions": "Apt 319. (1) Use Google Maps as a guide. || (2) At the intercom, press the \"Delivery\" button and enter the code: 471139, to get in. (3) Once inside, look for the mailbox. (4) Leave the box for Apt 319 on the mailbox. (5) The old box should be on the mailboxes directly above the 319 mailbox",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Richard LeFurgy",
      "email": "rich@archeradvisors.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875941",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/743791",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Deliver to front door of house. Drive up the driveway and go left through the brick columns. Front door is at the end of a brick walkway - you'll see a statue of a sitting white dog near the front door. Do not deliver to side door of gym",
      "full_address": "980 Lovell Ave, Mill Valley, 94941",
      "maps_link": "https://www.google.com/maps/place/980+Lovell+Ave%2C+Mill+Valley%2C+94941+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Deliver to front door of house. Drive up the driveway and go left through the brick columns. Front door is at the end of a brick walkway - you'll see a statue of a sitting white dog near the front door. Do not deliver to side door of gym || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Deliver to front door of house. Drive up the driveway and go left through the brick columns. Front door is at the end of a brick walkway - you'll see a statue of a sitting white dog near the front door. Do not deliver to side door of gym || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Deliver to front door of house. Drive up the driveway and go left through the brick columns. Front door is at the end of a brick walkway - you&#x27;ll see a statue of a sitting white dog near the front door. Do not deliver to side door of gym",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Deliver to front door of house. Drive up the driveway and go left through the brick columns. Front door is at the end of a brick walkway - you'll see a statue of a sitting white dog near the front door. Do not deliver to side door of gym",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Megan Guefen",
      "email": "inkominko666@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875320",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/743968",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please leave the box at the front door",
      "full_address": "419 1st St, Napa, 94559",
      "maps_link": "https://www.google.com/maps/place/419+1st+St%2C+Napa%2C+94559+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please leave the box at the front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Phillip Kravtsov",
      "email": "phillip@kravtsov.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2876159",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/746956",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Gate code is 0609",
      "full_address": "130 Mallorca Way, San Francisco, 94123",
      "maps_link": "https://www.google.com/maps/place/130+Mallorca+Way%2C+San+Francisco%2C+94123+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Gate code is 0609 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Gate code is 0609 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Gate code is 0609",
      "current_instructions": "Gate code is 0609",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "John Nelson",
      "email": "methodology@abreka.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876077",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/747355",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave on front porch",
      "full_address": "313 Waverley St, Palo Alto, 94301",
      "maps_link": "https://www.google.com/maps/place/313+Waverley+St%2C+Palo+Alto%2C+94301+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave on front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave on front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave on front porch",
      "current_instructions": "Leave on front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Shirley Shu",
      "email": "shuesquire@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876918",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/747401",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please leave on top front porch - thank you!",
      "full_address": "608 Adams St, Albany, 94706",
      "maps_link": "https://www.google.com/maps/place/608+Adams+St%2C+Albany%2C+94706+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please leave on top front porch - thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please leave on top front porch - thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please leave on top front porch - thank you!",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please leave on top front porch - thank you!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Erin Rapacki",
      "email": "erapacki@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875494",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/748339",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "prefer placement in the backyard, on the patio, the yard gate is unlocked - please reach over the top of the gate to unlatch (on the left)",
      "full_address": "1 Conrad St, San Francisco, 94131",
      "maps_link": "https://www.google.com/maps/place/1+Conrad+St%2C+San+Francisco%2C+94131+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) prefer placement in the backyard, on the patio, the yard gate is unlocked - please reach over the top of the gate to unlatch (on the left) || (2) You are at the CORRECT house if you see the number 1 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) prefer placement in the backyard, on the patio, the yard gate is unlocked - please reach over the top of the gate to unlatch (on the left) || (2) You are at the CORRECT house if you see the number 1 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">prefer placement in the backyard, on the patio, the yard gate is unlocked - please reach over the top of the gate to unlatch (on the left)</span>",
      "current_instructions": "prefer placement in the backyard, on the patio, the yard gate is unlocked - please reach over the top of the gate to unlatch (on the left)",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Bernadyne Thelemaque",
      "email": "tbernadyne@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876316",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/749698",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 645. Call me at 5612811209 at ANYTIME. Please call and not leave the box anywhere without me knowing first. Call \u201cChandyce Adden\u201d in the call box to get buzzed up. However call me at my number above after",
      "full_address": "238 13th St, Unit 645, Oakland, 94612",
      "maps_link": "https://www.google.com/maps/place/238+13th+St%2C+Unit+645%2C+Oakland%2C+94612+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty; Last error [2026-05-25] [#re-delivery]: Instructions not followed \u2014 \"Instructions was not followed by the driver so guest was unable to receive the box \u00b7 Ops: No S44 and U2/UA2 Can send H2, R2 instead. Let me know delivery instructions as well so we can stres\u2026\"; Prior feedback [2026-05-25] [#delivery-status]: Redelivery required \u2014 \"DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Bernadyne Thelemaque_ -- Non-VIP https://app.gomethodology.com/admin/users/749698 *Signed up on:* 05/11/2026 *AOV:* $130.63 | *LTV:* $391.88 \u2026\"",
      "revised_instructions": "(1) READ ALL STEPS BEFORE YOU START \u2014 guest reported instructions were not followed last delivery. Last issue: Instructions was not followed by the driver so guest was unable to receive the box || (2) Unit 645. || (3) Call me at 5612811209 at ANYTIME. || (4) Please call and not leave the box anywhere without me knowing first. || (5) Call \u201cChandyce Adden\u201d in the call box to get buzzed up. || (6) However call me at my number above after || (7) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 561-281-1209): leave box in a safe visible spot at 238 13th St, Unit 645, Oakland, 94612. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off. || (8) If gate, call box, or buzzer fails: call guest at 561-281-1209 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_instructions_not_followed",
          "headline": "Instructions not followed",
          "date": "2026-05-25",
          "source": "#re-delivery:2026-05-25",
          "channel": "#re-delivery",
          "failure_reason": "",
          "failure_notes": "Instructions was not followed by the driver so guest was unable to receive the box",
          "thread_context": "No S44 and U2/UA2 Can send H2, R2 instead. Let me know delivery instructions as well so we can stress this to the Uber driver. @U02459D145N \u00b7 will check with guests if she's okay with the replacements.. i'll update in a while @U926LTTS5 \u00b7 Okay will be on the look out @U02459D145N",
          "guest_report": "Instructions was not followed by the driver so guest was unable to receive the box",
          "driver": "",
          "excerpt": "Rochele Antiforda: hi @U926LTTS5 @U0768KGN9PT - can we prepare these items for redelivery via uber today for guest - *Bernadyne Thelemaque*? Instructions was not followed by the driver so guest was unable to receive the box. image.png | Angela Ramirez: No S44 and U2/UA2 Can send H2, R2 instead. Let \u2026",
          "thread_url": "https://methodologysf.slack.com/archives/CJDBCNZLJ/p1779721102594629",
          "wc_link_label": "Open WC Slack post"
        },
        {
          "issue": "prior_redelivery",
          "headline": "Redelivery required",
          "date": "2026-05-25",
          "source": "#delivery-status:2026-05-25",
          "channel": "#delivery-status",
          "failure_reason": "",
          "failure_notes": "",
          "thread_context": "",
          "guest_report": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Bernadyne Thelemaque_ -- Non-VIP https://app.gomethodology.com/admin/users/749698 *Signed up on:* 05/11/2026 *AOV:* $130.63 | *LTV:* $391.88 ==================== IC Drivers || ... | Rochele Antiforda: redelivery request here- https://methodologysf.slack.com/archives/CJDBCNZLJ/p1779721102594629 hi <@U926LTTS5> <@U0768KGN9PT> - can we prepare these items for redelivery via uber today for guest - ...",
          "driver": "",
          "excerpt": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Bernadyne Thelemaque_ -- Non-VIP https://app.gomethodology.com/admin/users/749698 *Signed up on:* 05/11/2026 *AOV:* $130.63 | *LTV:* $391.88 ==================== IC Drivers || ... | Rochele Antiforda: redelivery request here- https://methodo\u2026",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779723433998409",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 2 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 2,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-05-25",
          "issue_code": "prior_instructions_not_followed",
          "headline": "Instructions not followed \u2014 Instructions was not followed by the driver so guest was unable to receive the box",
          "guest_report": "Instructions was not followed by the driver so guest was unable to receive the box",
          "what_happened": "Instructions was not followed by the driver so guest was unable to receive the box",
          "failure_reason": "",
          "failure_notes": "Instructions was not followed by the driver so guest was unable to receive the box",
          "driver": "",
          "resolution": "No S44 and U2/UA2 Can send H2, R2 instead. Let me know delivery instructions as well so we can stress this to the Uber driver. @U02459D145N \u00b7 will check with guests if she's okay with the replacements.. i'll update in a while @U926LTTS5 \u00b7 Okay will be on the look out @U02459D145N",
          "source": "#re-delivery:2026-05-25",
          "channel": "#re-delivery",
          "thread_url": "https://methodologysf.slack.com/archives/CJDBCNZLJ/p1779721102594629",
          "wc_link_label": "Open WC Slack post"
        },
        {
          "kind": "slack_feedback",
          "date": "2026-05-25",
          "issue_code": "prior_redelivery",
          "headline": "Redelivery required",
          "guest_report": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Bernadyne Thelemaque_ -- Non-VIP https://app.gomethodology.com/admin/users/749698 *Signed up on:* 05/11/2026 *AOV:* $130.63 | *LTV:* $391.88 ==================== IC Drivers || ... | Rochele Antiforda: redelivery request here- https://methodologysf.slack.com/archives/CJDBCNZLJ/p1779721102594629 hi <@U926LTTS5> <@U0768KGN9PT> - can we prepare these items for redelivery via uber today for guest - ...",
          "what_happened": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Bernadyne Thelemaque_ -- Non-VIP https://app.gomethodology.com/admin/users/749698 *Signed up on:* 05/11/2026 *AOV:* $130.63 | *LTV:* $391.88 ==================== IC Drivers || ... | Rochele Antiforda: redelivery request here- https://methodologysf.slack.com/archives/CJDBCNZLJ/p1779721102594629 hi <@U926LTTS5> <@U0768KGN9PT> - can we prepare these items for redelivery via uber today for guest - ...",
          "failure_reason": "",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-05-25",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779723433998409",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Instructions not followed \u2014 Instructions was not followed by the driver so guest was unable to receive the box",
      "last_error_date": "2026-05-25",
      "suggested_instructions": "(1) READ ALL STEPS BEFORE YOU START \u2014 guest reported instructions were not followed last delivery. Last issue: Instructions was not followed by the driver so guest was unable to receive the box || (2) Unit 645. || (3) Call me at 5612811209 at ANYTIME. || (4) Please call and not leave the box anywhere without me knowing first. || (5) Call \u201cChandyce Adden\u201d in the call box to get buzzed up. || (6) However call me at my number above after || (7) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 561-281-1209): leave box in a safe visible spot at 238 13th St, Unit 645, Oakland, 94612. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off. || (8) If gate, call box, or buzzer fails: call guest at 561-281-1209 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        },
        {
          "code": "prior_instructions_not_followed",
          "title": "Emphasized steps guest says were skipped last time",
          "why": "This guest already had a failed delivery when instructions were not followed.",
          "how": "Kept their must-do steps up front and added a read-all-steps-first reminder.",
          "night_tip": "Read all steps before you get out of the car. Guest is watching."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_instructions_not_followed",
          "title": "FACT: Instructions not followed [2026-05-25]",
          "problem": "WC reported this on #re-delivery. \"Instructions was not followed by the driver so guest was unable to receive the box\"",
          "spans": [
            "call box"
          ],
          "span": "call box",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-25",
            "source": "#re-delivery:2026-05-25",
            "channel": "#re-delivery",
            "quote": "Instructions was not followed by the driver so guest was unable to receive the box",
            "thread_url": "https://methodologysf.slack.com/archives/CJDBCNZLJ/p1779721102594629",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "factual",
          "code": "prior_redelivery",
          "title": "FACT: Redelivery required [2026-05-25]",
          "problem": "WC reported this on #delivery-status. \"DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Bernadyne Thelemaque_ -- Non-VIP https://app.gomethodology.com/admin/users/749698 *Signed up on:* 05/11/2026 *AOV:* $130.63 | *LTV:* $391.88 ====================\u2026\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-25",
            "source": "#delivery-status:2026-05-25",
            "channel": "#delivery-status",
            "quote": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Bernadyne Thelemaque_ -- Non-VIP https://app.gomethodology.com/admin/users/749698 *Signed up on:* 05/11/2026 *AOV:* $130.63 | *LTV:* $391.88 ====================\u2026",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779723433998409",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 4,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "call box"
          ],
          "span": "call box",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Unit 645. Call me at 5612811209 at ANYTIME. Please call and not leave the box anywhere without me knowing first. Call \u201cChandyce Adden\u201d in the <mark class=\"redline factual\">call box</mark> to get buzzed up. However call me at my number above after",
      "current_instructions": "Unit 645. Call me at 5612811209 at ANYTIME. Please call and not leave the box anywhere without me knowing first. Call \u201cChandyce Adden\u201d in the call box to get buzzed up. However call me at my number above after",
      "ltv": "$391.88",
      "aov": "$130.63",
      "vip": "No",
      "risk_score": 91,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "prior_instructions_not_followed",
        "prior_redelivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Anishka Talari",
      "email": "anishka@gomethodology.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877146",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/749874",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Ste K",
      "full_address": "1130 Burnett Ave, Ste K, Concord, 94520",
      "maps_link": "https://www.google.com/maps/place/1130+Burnett+Ave%2C+Ste+K%2C+Concord%2C+94520+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 1130 Burnett Ave, Ste K, Concord, 94520. || (2) Building address: 1130 Burnett Ave, Ste K, Concord, 94520. Deliver to Ste K. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1130 Burnett Ave, Ste K, Concord, 94520. || (2) Building address: 1130 Burnett Ave, Ste K, Concord, 94520. Deliver to Ste K. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "Ste K",
      "current_instructions": "Ste K",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Aleksei Filanovskii",
      "email": "a.filanovskiy@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877509",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/750492",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 403. (1) Use Google Maps as a guide. || (2) Look for Apt 403. || (3) Leave the box at the front door",
      "full_address": "400 Live Oak Way, Apt 403, Belmont, 94002",
      "maps_link": "https://www.google.com/maps/place/400+Live+Oak+Way%2C+Apt+403%2C+Belmont%2C+94002+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 403. || (2) Use Google Maps as a guide. || (3) Look for Apt 403. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 403. || (2) Use Google Maps as a guide. || (3) Look for Apt 403. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 403. (1) Use Google Maps as a guide. || (2) Look for Apt 403. || (3) Leave the box at the front door",
      "current_instructions": "Apt 403. (1) Use Google Maps as a guide. || (2) Look for Apt 403. || (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Grace Paglen",
      "email": "grace@ursupersonic.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876199",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/751315",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 4. (1) Use Google Maps as a guide. || (2) Enter the Apt complex parking lot on Kipling Drive (and NOT on Shelly Dr.). || (3) Drive to the 2nd building deep into the parking lot. || (4) Make sure that you go to the 2nd building, which is '10 Shelly'. Note: Do NOT go to the 1st building or the building that says '2 Shelley'. || (5) Once you're in the 2nd building that says '10 Shelley', look for Apt 4 and leave the box at the front door",
      "full_address": "10 Shelley Dr, Apt 4, Mill Valley, 94941",
      "maps_link": "https://www.google.com/maps/place/10+Shelley+Dr%2C+Apt+4%2C+Mill+Valley%2C+94941+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 4. || (2) Use Google Maps as a guide. || (3) Enter the Apt complex parking lot on Kipling Drive (and NOT on Shelly Dr.). || (4) Drive to the 2nd building deep into the parking lot. || (5) Make sure that you go to the 2nd building, which is '10 Shelly'. Note: Do NOT go to the 1st building or the building that says '2 Shelley'. || (6) Once you're in the 2nd building that says '10 Shelley', look for Apt 4 and leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 4. || (2) Use Google Maps as a guide. || (3) Enter the Apt complex parking lot on Kipling Drive (and NOT on Shelly Dr.). || (4) Drive to the 2nd building deep into the parking lot. || (5) Make sure that you go to the 2nd building, which is '10 Shelly'. Note: Do NOT go to the 1st building or the building that says '2 Shelley'. || (6) Once you're in the 2nd building that says '10 Shelley', look for Apt 4 and leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 4. (1) Use Google Maps as a guide. || (2) Enter the Apt complex parking lot on Kipling Drive (and NOT on Shelly Dr.). || (3) Drive to the 2nd building deep into the parking lot. || (4) Make sure that you go to the 2nd building, which is &#x27;10 Shelly&#x27;. Note: Do NOT go to the 1st building or the building that says &#x27;2 Shelley&#x27;. || (5) Once you&#x27;re in the 2nd building that says &#x27;10 Shelley&#x27;, look for Apt 4 and leave the box at the front door",
      "current_instructions": "Apt 4. (1) Use Google Maps as a guide. || (2) Enter the Apt complex parking lot on Kipling Drive (and NOT on Shelly Dr.). || (3) Drive to the 2nd building deep into the parking lot. || (4) Make sure that you go to the 2nd building, which is '10 Shelly'. Note: Do NOT go to the 1st building or the building that says '2 Shelley'. || (5) Once you're in the 2nd building that says '10 Shelley', look for Apt 4 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "presley v",
      "email": "sydneylilou@proton.me",
      "order_link": "https://app.gomethodology.com/admin/orders/2876172",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/751515",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 7. (1) Use Google Maps as a guide. || (2) Drive down Taylor Dr for a moment - past Barefoot Cafe and their alleyway with their dumpster. || (3) You'll see a long parking lot with numbered parking spots and a row of light beige ground-floor apartments on your left. Please drive into this parking lot. || (4) While at this parking lot, you will see that all of the apartment front doors are numbered 1 through 8. || (5) Look for Apt 7. Note: This has a '7' on it, and the door will be unlocked. || (6) Open the door, and you will see a small entryway with a black coat rack at the end. || (7) Leave the box in this area inside Apt 7. || (8) IMPT: DO NOT leave the box outside or anywhere else because the guest will not be home",
      "full_address": "1902 Sir Francis Drake Blvd, Apt 7, Fairfax, 94930",
      "maps_link": "https://www.google.com/maps/place/1902+Sir+Francis+Drake+Blvd%2C+Apt+7%2C+Fairfax%2C+94930+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 7. || (2) Use Google Maps as a guide. || (3) Drive down Taylor Dr for a moment - past Barefoot Cafe and their alleyway with their dumpster. || (4) You'll see a long parking lot with numbered parking spots and a row of light beige ground-floor apartments on your left. Please drive into this parking lot. || (5) While at this parking lot, you will see that all of the apartment front doors are numbered 1 through 8. || (6) Look for Apt 7. Note: This has a '7' on it, and the door will be unlocked. || (7) Open the door, and you will see a small entryway with a black coat rack at the end. || (8) Leave the box in this area inside Apt 7. || (9) IMPT: DO NOT leave the box outside or anywhere else because the guest will not be home || (10) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 7. || (2) Use Google Maps as a guide. || (3) Drive down Taylor Dr for a moment - past Barefoot Cafe and their alleyway with their dumpster. || (4) You'll see a long parking lot with numbered parking spots and a row of light beige ground-floor apartments on your left. Please drive into this parking lot. || (5) While at this parking lot, you will see that all of the apartment front doors are numbered 1 through 8. || (6) Look for Apt 7. Note: This has a '7' on it, and the door will be unlocked. || (7) Open the door, and you will see a small entryway with a black coat rack at the end. || (8) Leave the box in this area inside Apt 7. || (9) IMPT: DO NOT leave the box outside or anywhere else because the guest will not be home || (10) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 7. (1) Use Google Maps as a guide. || (2) Drive down Taylor Dr for a moment - past Barefoot Cafe and their alleyway with their dumpster. || (3) You&#x27;ll see a long parking lot with numbered parking spots and a row of light beige ground-floor apartments on your left. Please drive into this parking lot. || (4) While at this parking lot, you will see that all of the apartment front doors are numbered 1 through 8. || (5) Look for Apt 7. Note: This has a &#x27;7&#x27; on it, and the door will be unlocked. || (6) Open the door, and you will see a small entryway with a black coat rack at the end. || (7) Leave the box in this area inside Apt 7. || (8) IMPT: DO NOT leave the box outside or anywhere else because the guest will not be home",
      "current_instructions": "Apt 7. (1) Use Google Maps as a guide. || (2) Drive down Taylor Dr for a moment - past Barefoot Cafe and their alleyway with their dumpster. || (3) You'll see a long parking lot with numbered parking spots and a row of light beige ground-floor apartments on your left. Please drive into this parking lot. || (4) While at this parking lot, you will see that all of the apartment front doors are numbered 1 through 8. || (5) Look for Apt 7. Note: This has a '7' on it, and the door will be unlocked. || (6) Open the door, and you will see a small entryway with a black coat rack at the end. || (7) Leave the box in this area inside Apt 7. || (8) IMPT: DO NOT leave the box outside or anywhere else because the guest will not be home",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Isaac Joseph",
      "email": "ijoseph07@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876994",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/751601",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "(1) Use Google Maps as a guide. || (2) At the call box, scroll up or down until you find 'JOSEPH/Dela Cru 923', and click it to call the guest. || (3) Wait to be buzzed in by the guest. || (4) Once inside, leave the box near the mail room to the right",
      "full_address": "1245 Pine St, Oakland, 94607",
      "maps_link": "https://www.google.com/maps/place/1245+Pine+St%2C+Oakland%2C+94607+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 1245 on the mailbox or building. || (3) At the call box, scroll up or down until you find 'JOSEPH/Dela Cru 923', and click it to call the guest. || (4) Wait to be buzzed in by the guest. || (5) Once inside, leave the box near the mail room to the right || (6) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 607-222-0178): leave box in a safe visible spot at 1245 Pine St, Oakland, 94607. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 1245 on the mailbox or building. || (3) At the call box, scroll up or down until you find 'JOSEPH/Dela Cru 923', and click it to call the guest. || (4) Wait to be buzzed in by the guest. || (5) Once inside, leave the box near the mail room to the right || (6) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 607-222-0178): leave box in a safe visible spot at 1245 Pine St, Oakland, 94607. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "call box",
            "call the guest"
          ],
          "span": "call box",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps as a guide. || (2) At the <mark class=\"redline risk\">call box</mark>, scroll up or down until you find &#x27;JOSEPH/Dela Cru 923&#x27;, and click it to <mark class=\"redline risk\">call the guest</mark>. || (3) Wait to be buzzed in by the guest. || (4) Once inside, leave the box near the mail room to the right",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) At the call box, scroll up or down until you find 'JOSEPH/Dela Cru 923', and click it to call the guest. || (3) Wait to be buzzed in by the guest. || (4) Once inside, leave the box near the mail room to the right",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red"
      ],
      "priority": 2
    },
    {
      "name": "Marissa Taddeo",
      "email": "marissataddeo@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876975",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/752667",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Gate code is #8483",
      "full_address": "92 Stonetree Ln, Novato, 94945",
      "maps_link": "https://www.google.com/maps/place/92+Stonetree+Ln%2C+Novato%2C+94945+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Gate code is #8483 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Gate code is #8483 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Gate code is #8483",
      "current_instructions": "Gate code is #8483",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Mahdieh Javid",
      "email": "mahdiyeh.javid@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876192",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "none",
      "full_address": "2328 Rose St, Berkeley, 94708",
      "maps_link": "https://www.google.com/maps/place/2328+Rose+St%2C+Berkeley%2C+94708+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 2328 Rose St, Berkeley, 94708. || (2) You are at the correct location if you see house/building number 2328. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 2328 Rose St, Berkeley, 94708. || (2) You are at the correct location if you see house/building number 2328. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole factual\">(empty \u2014 no instructions in Admin)</span>",
      "current_instructions": "none",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "yongdan chunyu",
      "email": "yongdan.chunyu@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875380",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/753957",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "It\u2019s a single family house and there is a street light in front of garage",
      "full_address": "1425 Bay Laurel Dr, Menlo Park, 94025",
      "maps_link": "https://www.google.com/maps/place/1425+Bay+Laurel+Dr%2C+Menlo+Park%2C+94025+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) It\u2019s a single family house and there is a street light in front of garage || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) It\u2019s a single family house and there is a street light in front of garage || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "It\u2019s a single family house and there is a street light in front of garage",
      "current_instructions": "It\u2019s a single family house and there is a street light in front of garage",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kristen Kenedy",
      "email": "kristen.kenedy@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875534",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/755974",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) It is a condo complex. || (3) Go to Unit #85. || (4) Leave the box at the front door",
      "full_address": "85 Pelican Ln, Redwood City, 94065",
      "maps_link": "https://www.google.com/maps/place/85+Pelican+Ln%2C+Redwood+City%2C+94065+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 85 on the mailbox or building. || (3) It is a condo complex. || (4) Go to Unit #85. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 85 on the mailbox or building. || (3) It is a condo complex. || (4) Go to Unit #85. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as a guide. || (2) It is a condo complex. || (3) Go to Unit #85. || (4) Leave the box at the front door</span>",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) It is a condo complex. || (3) Go to Unit #85. || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Hannah Shade",
      "email": "hannahshade@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875388",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/756009",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave the box to the right of the front door on the porch - there is ample space by the chair and large bird of paradise plant",
      "full_address": "116 13th Ave, San Mateo, 94402",
      "maps_link": "https://www.google.com/maps/place/116+13th+Ave%2C+San+Mateo%2C+94402+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please leave the box to the right of the front door on the porch - there is ample space by the chair and large bird of paradise plant || (2) You are at the CORRECT house if you see the number 116 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave the box to the right of the front door on the porch - there is ample space by the chair and large bird of paradise plant || (2) You are at the CORRECT house if you see the number 116 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please leave the box to the right of the front door on the porch - there is ample space by the chair and large bird of paradise plant</span>",
      "current_instructions": "Please leave the box to the right of the front door on the porch - there is ample space by the chair and large bird of paradise plant",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Brayden Levangie",
      "email": "braydenlevangie@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876413",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 606. Please enter in the main entrance for modera rincon hill. Main entrance is near the intersection of 1st St and harrison st, right near insomnia cookies. Elevator is in the hallway on the right. Thank you!!",
      "full_address": "390 1st St, Unit 606, San Francisco, 94105",
      "maps_link": "https://www.google.com/maps/place/390+1st+St%2C+Unit+606%2C+San+Francisco%2C+94105+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Unit 606. || (2) Please enter in the main entrance for modera rincon hill. || (3) Main entrance is near the intersection of 1st St and harrison st, right near insomnia cookies. || (4) Elevator is in the hallway on the right. || (5) Thank you!! || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 606. || (2) Please enter in the main entrance for modera rincon hill. || (3) Main entrance is near the intersection of 1st St and harrison st, right near insomnia cookies. || (4) Elevator is in the hallway on the right. || (5) Thank you!! || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Unit 606. Please enter in the main entrance for modera rincon hill. Main entrance is near the intersection of 1st St and harrison st, right near insomnia cookies. Elevator is in the hallway on the right. Thank you!!",
      "current_instructions": "Unit 606. Please enter in the main entrance for modera rincon hill. Main entrance is near the intersection of 1st St and harrison st, right near insomnia cookies. Elevator is in the hallway on the right. Thank you!!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 17,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Avery Anderson",
      "email": "averyandersonn@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876060",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please text 9183618532 to confirm drop off",
      "full_address": "665 10th Ave, San Francisco, 94118",
      "maps_link": "https://www.google.com/maps/place/665+10th+Ave%2C+San+Francisco%2C+94118+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Please text 9183618532 to confirm drop off || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please text 9183618532 to confirm drop off || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Please text 9183618532 to confirm drop off",
      "current_instructions": "Please text 9183618532 to confirm drop off",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Coreen Cousins",
      "email": "coreen@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877077",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 7. (1) Use Google Maps as a guide. || (2) You'll see a '977' sign on the front-left side of the building. See photo: https://prnt.sc/i9fxM8JX7jVZ || (3) Please press '#' then 2468, to enter the lobby. || (4) Once inside, go to the 3rd floor. || (5) Look for Unit 7 and leave the box at the front door",
      "full_address": "977 Laurel St, Unit 7, San Carlos, 94070",
      "maps_link": "https://www.google.com/maps/place/977+Laurel+St%2C+Unit+7%2C+San+Carlos%2C+94070+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 7. || (2) Use Google Maps as a guide. || (3) You'll see a '977' sign on the front-left side of the building. See photo: https://prnt.sc/i9fxM8JX7jVZ || (4) Please press '#' then 2468, to enter the lobby. || (5) Once inside, go to the 3rd floor. || (6) Look for Unit 7 and leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 7. || (2) Use Google Maps as a guide. || (3) You'll see a '977' sign on the front-left side of the building. See photo: https://prnt.sc/i9fxM8JX7jVZ || (4) Please press '#' then 2468, to enter the lobby. || (5) Once inside, go to the 3rd floor. || (6) Look for Unit 7 and leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 7. (1) Use Google Maps as a guide. || (2) You&#x27;ll see a &#x27;977&#x27; sign on the front-left side of the building. See photo: https://prnt.sc/i9fxM8JX7jVZ || (3) Please press &#x27;#&#x27; then 2468, to enter the lobby. || (4) Once inside, go to the 3rd floor. || (5) Look for Unit 7 and leave the box at the front door",
      "current_instructions": "Unit 7. (1) Use Google Maps as a guide. || (2) You'll see a '977' sign on the front-left side of the building. See photo: https://prnt.sc/i9fxM8JX7jVZ || (3) Please press '#' then 2468, to enter the lobby. || (4) Once inside, go to the 3rd floor. || (5) Look for Unit 7 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Daniel Wolf",
      "email": "danwolf124@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877092",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave in front of door",
      "full_address": "218 Oak Cir, Walnut Creek, 94597",
      "maps_link": "https://www.google.com/maps/place/218+Oak+Cir%2C+Walnut+Creek%2C+94597+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Please leave in front of door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave in front of door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Please leave in front of door",
      "current_instructions": "Please leave in front of door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Bill Lloyd",
      "email": "blloyd@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877172",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Place the box in front of the French Doors (next to garage). Do not place at front door",
      "full_address": "353 Oaktree Dr, Mountain View, 94040",
      "maps_link": "https://www.google.com/maps/place/353+Oaktree+Dr%2C+Mountain+View%2C+94040+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Place the box in front of the French Doors (next to garage). || (2) Do not place at front door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Place the box in front of the French Doors (next to garage). || (2) Do not place at front door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Place the box in front of the French Doors (next to garage). Do not place at front door",
      "current_instructions": "Place the box in front of the French Doors (next to garage). Do not place at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Mniska Lamb",
      "email": "mniska.a.lamb@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877198",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave in porch between wooden box and home",
      "full_address": "1324 Haskell St, Berkeley, 94702",
      "maps_link": "https://www.google.com/maps/place/1324+Haskell+St%2C+Berkeley%2C+94702+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave in porch between wooden box and home || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave in porch between wooden box and home || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave in porch between wooden box and home",
      "current_instructions": "Leave in porch between wooden box and home",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Natasha Bowman",
      "email": "natashakmehta@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876469",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/758549",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 32B. Concierge will open the front door when you arrive. Please deliver to front door at 32B",
      "full_address": "201 Folsom St, Apt 32B, San Francisco, 94105",
      "maps_link": "https://www.google.com/maps/place/201+Folsom+St%2C+Apt+32B%2C+San+Francisco%2C+94105+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Concierge will open the front door when you arrive. || (2) Please deliver to front door at 32B || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "new_signup",
      "guest_history_label": "New signup this week \u2014 no delivery history yet",
      "is_new_signup": true,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Concierge will open the front door when you arrive. || (2) Please deliver to front door at 32B || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 32B. Concierge will open the front door when you arrive. Please deliver to front door at 32B",
      "current_instructions": "Apt 32B. Concierge will open the front door when you arrive. Please deliver to front door at 32B",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 17,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jean Luc LeFurgy",
      "email": "courtaud@protonmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877181",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Call apartment 4 on call box to be let in. (510) 609-6906",
      "full_address": "10 Lupine Ave, San Francisco, 94118",
      "maps_link": "https://www.google.com/maps/place/10+Lupine+Ave%2C+San+Francisco%2C+94118+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Call apartment 4 on call box to be let in. || (2) You are at the CORRECT house if you see the number 10 on the mailbox or building. || (3) 609-6906 || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Call apartment 4 on call box to be let in. || (2) You are at the CORRECT house if you see the number 10 on the mailbox or building. || (3) 609-6906 || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Call apartment 4 on call box to be let in. (510) 609-6906</span>",
      "current_instructions": "Call apartment 4 on call box to be let in. (510) 609-6906",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Karthick Moorthy",
      "email": "mockup.tippets_2v@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876505",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/758886",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Ring the unite 591 and take elevator to floor 1",
      "full_address": "591 seaver de, Mill valley, 94941",
      "maps_link": "https://www.google.com/maps/place/591+seaver+de%2C+Mill+valley%2C+94941+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "revised_instructions": "(1) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "new_signup",
      "guest_history_label": "New signup this week \u2014 no delivery history yet",
      "is_new_signup": true,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "Ring"
          ],
          "span": "Ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "Ring"
          ],
          "span": "Ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<mark class=\"redline risk\">Ring</mark> the unite 591 and take elevator to floor 1",
      "current_instructions": "Ring the unite 591 and take elevator to floor 1",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 77,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "highlight:red"
      ],
      "priority": 1
    },
    {
      "name": "Swati Mardia",
      "email": "swatimardia@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877186",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 2805. n/a",
      "full_address": "399 Fremont St, Unit 2805, San Francisco, 94105",
      "maps_link": "https://www.google.com/maps/place/399+Fremont+St%2C+Unit+2805%2C+San+Francisco%2C+94105+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 2805. || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 2805. || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 2805. n/a",
      "current_instructions": "Unit 2805. n/a",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Kathleen Wells",
      "email": "kathleen.wells@lw.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876518",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/758999",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "please leave by front door",
      "full_address": "239 Harvard Rd, San Mateo, 94402",
      "maps_link": "https://www.google.com/maps/place/239+Harvard+Rd%2C+San+Mateo%2C+94402+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) please leave by front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "new_signup",
      "guest_history_label": "New signup this week \u2014 no delivery history yet",
      "is_new_signup": true,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) please leave by front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "please leave by front door",
      "current_instructions": "please leave by front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "MORGAN CAMERON",
      "email": "info@enlightenedbeautysacramento.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877191",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "N/A",
      "full_address": "9196 Rolling Tree Ln, Fair Oaks, 95628",
      "maps_link": "https://www.google.com/maps/place/9196+Rolling+Tree+Ln%2C+Fair+Oaks%2C+95628+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 9196 Rolling Tree Ln, Fair Oaks, 95628. || (2) You are at the correct location if you see house/building number 9196. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 9196 Rolling Tree Ln, Fair Oaks, 95628. || (2) You are at the correct location if you see house/building number 9196. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole factual\">(empty \u2014 no instructions in Admin)</span>",
      "current_instructions": "N/A",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Jordan Scott",
      "email": "jrscott323@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877212",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "# 4252. Please leave at front door of building",
      "full_address": "4252 21st St, # 4252, San Francisco, 94114",
      "maps_link": "https://www.google.com/maps/place/4252+21st+St%2C+%23+4252%2C+San+Francisco%2C+94114+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Please leave at front door of building || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave at front door of building || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "# 4252. Please leave at front door of building",
      "current_instructions": "# 4252. Please leave at front door of building",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Methodology Order1",
      "email": "camille+1order0622@gomethodology.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877316",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Last Minute Methodology Order 1",
      "full_address": "1130 Burnett Ave, Concord, 94520",
      "maps_link": "https://www.google.com/maps/place/1130+Burnett+Ave%2C+Concord%2C+94520+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Last Minute Methodology Order 1 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Last Minute Methodology Order 1 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Last Minute Methodology Order 1",
      "current_instructions": "Last Minute Methodology Order 1",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Methodology Order2",
      "email": "camille+2order0622@gomethodology.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877317",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Last Minute Methodology Order 2",
      "full_address": "1130 Burnett Ave, Concord, 94520",
      "maps_link": "https://www.google.com/maps/place/1130+Burnett+Ave%2C+Concord%2C+94520+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Last Minute Methodology Order 2 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Last Minute Methodology Order 2 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Last Minute Methodology Order 2",
      "current_instructions": "Last Minute Methodology Order 2",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Methodology Order3",
      "email": "camille+3order0622@gomethodology.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877318",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Last Minute Methodology Order 3",
      "full_address": "1130 Burnett Ave, Concord, 94520",
      "maps_link": "https://www.google.com/maps/place/1130+Burnett+Ave%2C+Concord%2C+94520+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Last Minute Methodology Order 3 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Last Minute Methodology Order 3 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Last Minute Methodology Order 3",
      "current_instructions": "Last Minute Methodology Order 3",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Methodology Order4",
      "email": "camille+4order0622@gomethodology.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877319",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Last Minute Methodology Order 4",
      "full_address": "1130 Burnett Ave, Concord, 94520",
      "maps_link": "https://www.google.com/maps/place/1130+Burnett+Ave%2C+Concord%2C+94520+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Last Minute Methodology Order 4 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Last Minute Methodology Order 4 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Last Minute Methodology Order 4",
      "current_instructions": "Last Minute Methodology Order 4",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Methodology Order5",
      "email": "camille+5order0622@gomethodology.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877320",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Last Minute Methodology Order 5",
      "full_address": "1130 Burnett Ave, Concord, 94520",
      "maps_link": "https://www.google.com/maps/place/1130+Burnett+Ave%2C+Concord%2C+94520+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Last Minute Methodology Order 5 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Last Minute Methodology Order 5 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Last Minute Methodology Order 5",
      "current_instructions": "Last Minute Methodology Order 5",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Methodology Order6",
      "email": "camille+6order0622@gomethodology.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877321",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Last Minute Methodology Order 6",
      "full_address": "1130 Burnett Ave, Concord, 94520",
      "maps_link": "https://www.google.com/maps/place/1130+Burnett+Ave%2C+Concord%2C+94520+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Last Minute Methodology Order 6 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Last Minute Methodology Order 6 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Last Minute Methodology Order 6",
      "current_instructions": "Last Minute Methodology Order 6",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Methodology Order7",
      "email": "camille+7order0622@gomethodology.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877322",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Last Minute Methodology Order 7",
      "full_address": "1130 Burnett Ave, Concord, 94520",
      "maps_link": "https://www.google.com/maps/place/1130+Burnett+Ave%2C+Concord%2C+94520+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Last Minute Methodology Order 7 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Last Minute Methodology Order 7 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Last Minute Methodology Order 7",
      "current_instructions": "Last Minute Methodology Order 7",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Methodology Order8",
      "email": "camille+8order0622@gomethodology.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877323",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Last Minute Methodology Order 8",
      "full_address": "1130 Burnett Ave, Concord, 94520",
      "maps_link": "https://www.google.com/maps/place/1130+Burnett+Ave%2C+Concord%2C+94520+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Last Minute Methodology Order 8 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Last Minute Methodology Order 8 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Last Minute Methodology Order 8",
      "current_instructions": "Last Minute Methodology Order 8",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Methodology Order9",
      "email": "camille+9order0622@gomethodology.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877324",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Last Minute Methodology Order 9",
      "full_address": "1130 Burnett Ave, Concord, 94520",
      "maps_link": "https://www.google.com/maps/place/1130+Burnett+Ave%2C+Concord%2C+94520+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Last Minute Methodology Order 9 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Last Minute Methodology Order 9 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Last Minute Methodology Order 9",
      "current_instructions": "Last Minute Methodology Order 9",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Methodology Order10",
      "email": "camille+10order0622@gomethodology.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877325",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Last Minute Methodology Order 10",
      "full_address": "1130 Burnett Ave, Concord, 94520",
      "maps_link": "https://www.google.com/maps/place/1130+Burnett+Ave%2C+Concord%2C+94520+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Last Minute Methodology Order 10 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Last Minute Methodology Order 10 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Last Minute Methodology Order 10",
      "current_instructions": "Last Minute Methodology Order 10",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Methodology Order11",
      "email": "camille+11order0622@gomethodology.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877326",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Last Minute Methodology Order 11",
      "full_address": "1130 Burnett Ave, Concord, 94520",
      "maps_link": "https://www.google.com/maps/place/1130+Burnett+Ave%2C+Concord%2C+94520+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Last Minute Methodology Order 11 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Last Minute Methodology Order 11 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Last Minute Methodology Order 11",
      "current_instructions": "Last Minute Methodology Order 11",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Methodology Order12",
      "email": "camille+12order0622@gomethodology.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877327",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Last Minute Methodology Order 12",
      "full_address": "1130 Burnett Ave, Concord, 94520",
      "maps_link": "https://www.google.com/maps/place/1130+Burnett+Ave%2C+Concord%2C+94520+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Last Minute Methodology Order 12 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Last Minute Methodology Order 12 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Last Minute Methodology Order 12",
      "current_instructions": "Last Minute Methodology Order 12",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Erica Stenz",
      "email": "ericastenz100@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876542",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/78",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 7071. (1) Use Google maps as guide || (2) Reception should let you in || (3) Put the Methodology box in the refrigerator in the package room",
      "full_address": "12121 W Olympic Blvd, Apt 7071, Los Angeles, 90064",
      "maps_link": "https://www.google.com/maps/place/12121+W+Olympic+Blvd%2C+Apt+7071%2C+Los+Angeles%2C+90064+USA/",
      "reviewed": "",
      "notes": "Must place food inside refrigerator \u2014 high-touch stop",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Put the Methodology box in the refrigerator in the package room || (2) Apt 7071. || (3) Use Google maps as guide || (4) Reception should let you in || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Put the Methodology box in the refrigerator in the package room || (2) Apt 7071. || (3) Use Google maps as guide || (4) Reception should let you in || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "fridge_required",
          "title": "Fridge step moved to the top",
          "why": "Food must go inside the refrigerator \u2014 guest said otherwise.",
          "how": "Step 1 is now the fridge requirement so it is not missed at the end.",
          "night_tip": "Fridge first. Then anything else."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "fridge_required",
          "title": "RISK: Must place food inside refrigerator \u2014 high-touch stop",
          "problem": "Must place food inside refrigerator \u2014 high-touch stop",
          "spans": [
            "refrigerator"
          ],
          "span": "refrigerator",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Must place food inside refrigerator \u2014 high-touch stop",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 7071. (1) Use Google maps as guide || (2) Reception should let you in || (3) Put the Methodology box in the <mark class=\"redline risk\">refrigerator</mark> in the package room",
      "current_instructions": "Apt 7071. (1) Use Google maps as guide || (2) Reception should let you in || (3) Put the Methodology box in the refrigerator in the package room",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "fridge_required",
        "highlight:orange",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Cara Hoepner",
      "email": "cthoepner@pobox.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877342",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 207. (1) Please come to the North Lot Gate (there is a sign on the gate that states North Lot) at 1250 Long Beach Ave, and call 626-757-4875. // (2) Do NOT use the call box; it does not work. (3) Just call 626-757-4875 (our cell), and we will buzz you through the gate and help you carry the food inside. // IMPORTANT: DO NOT call in advance to schedule delivery. Call only upon arrival",
      "full_address": "1250 Long Beach Ave, Apt 207, Los Angeles, 90021",
      "maps_link": "https://www.google.com/maps/place/1250+Long+Beach+Ave%2C+Apt+207%2C+Los+Angeles%2C+90021+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code column empty; Last error [2026-05-04] [#delivery-status]: Failed delivery \u2014 \"Cloned the task and moved it to the last stop.\"",
      "revised_instructions": "(1) Apt 207. || (2) Please come to the North Lot Gate (there is a sign on the gate that states North Lot) at 1250 Long Beach Ave, and call 626-757-4875. // || (3) Do NOT use the call box; it does not work. || (4) Just call 626-757-4875 (our cell), and we will buzz you through the gate and help you carry the food inside. // IMPORTANT: DO NOT call in advance to schedule delivery. Call only upon arrival || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (6) If gate, call box, or buzzer fails: call guest at 626-757-4875 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-05-04",
          "source": "#delivery-status:2026-05-04",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "thread_context": "Cloned the task and moved it to the last stop.",
          "guest_report": "Cloned the task and moved it to the last stop.",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Cara Hoepner *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the task and moved it to the last stop.",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777877068405849",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-05-04",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 OTHER",
          "guest_report": "Cloned the task and moved it to the last stop.",
          "what_happened": "FAILED DELIVERY: *Affected Guest:* Cara Hoepner *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cloned the task and moved it to the last stop.",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-05-04",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777877068405849",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 OTHER: Cloned the task and moved it to the last stop.",
      "last_error_date": "2026-05-04",
      "suggested_instructions": "(1) Apt 207. || (2) Please come to the North Lot Gate (there is a sign on the gate that states North Lot) at 1250 Long Beach Ave, and call 626-757-4875. // || (3) Do NOT use the call box; it does not work. || (4) Just call 626-757-4875 (our cell), and we will buzz you through the gate and help you carry the food inside. // IMPORTANT: DO NOT call in advance to schedule delivery. Call only upon arrival || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (6) If gate, call box, or buzzer fails: call guest at 626-757-4875 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        },
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-05-04]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"Cloned the task and moved it to the last stop.\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-04",
            "source": "#delivery-status:2026-05-04",
            "channel": "#delivery-status",
            "quote": "Cloned the task and moved it to the last stop.",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777877068405849",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "call box",
            "buzz"
          ],
          "span": "call box",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 4,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "call box",
            "buzz"
          ],
          "span": "call box",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 207. (1) Please come to the North Lot Gate (there is a sign on the gate that states North Lot) at 1250 Long Beach Ave, and call 626-757-4875. // (2) Do NOT use the <mark class=\"redline risk\">call box</mark>; it does not work. (3) Just call 626-757-4875 (our cell), and we will <mark class=\"redline risk\">buzz</mark> you through the gate and help you carry the food inside. // IMPORTANT: DO NOT call in advance to schedule delivery. Call only upon arrival",
      "current_instructions": "Apt 207. (1) Please come to the North Lot Gate (there is a sign on the gate that states North Lot) at 1250 Long Beach Ave, and call 626-757-4875. // (2) Do NOT use the call box; it does not work. (3) Just call 626-757-4875 (our cell), and we will buzz you through the gate and help you carry the food inside. // IMPORTANT: DO NOT call in advance to schedule delivery. Call only upon arrival",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "prior_failed_delivery",
        "highlight:red"
      ],
      "priority": 1
    },
    {
      "name": "Kristyn Richter",
      "email": "kristyn.richter@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876126",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/10434",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) House number (2204) is visible from the street. (2) There are two white gates between 1 gray garage gate. (3)Leave the deliveries behind the white gate on the left. No code required",
      "full_address": "2204 N Ardmore Ave, Manhattan Beach, 90266",
      "maps_link": "https://www.google.com/maps/place/2204+N+Ardmore+Ave%2C+Manhattan+Beach%2C+90266+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) House number || (2) is visible from the street. || (3) There are two white gates between 1 gray garage gate. || (4) Leave the deliveries behind the white gate on the left. No code required || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) House number || (2) is visible from the street. || (3) There are two white gates between 1 gray garage gate. || (4) Leave the deliveries behind the white gate on the left. No code required || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) House number (2204) is visible from the street. (2) There are two white gates between 1 gray garage gate. (3)Leave the deliveries behind the white gate on the left. No code required",
      "current_instructions": "(1) House number (2204) is visible from the street. (2) There are two white gates between 1 gray garage gate. (3)Leave the deliveries behind the white gate on the left. No code required",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Alice Smith",
      "email": "alicelchen@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875455",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/14248",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please ensure that your ID (Driver's License) is presented at the community gate. Leave the box on the front porch",
      "full_address": "11745 Cetona Way, Porter Ranch, 91326",
      "maps_link": "https://www.google.com/maps/place/11745+Cetona+Way%2C+Porter+Ranch%2C+91326+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-02-23] [#delivery-status]: Failed delivery \u2014 \"If this is not a cancelation, list action items for this issue in the thread.\"",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please ensure that your ID (Driver's License) is presented at the community gate. || (2) You are at the CORRECT house if you see the number 11745 on the mailbox or building. || (3) Leave the box on the front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-02-23",
          "source": "#delivery-status:2026-02-23",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "If this is not a cancelation, list action items for this issue in the thread.",
          "thread_context": "",
          "guest_report": "If this is not a cancelation, list action items for this issue in the thread.",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Alice Smith *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1771821504371559",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-02-23",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 If this is not a cancelation, list action items for this issue in the thread.",
          "guest_report": "If this is not a cancelation, list action items for this issue in the thread.",
          "what_happened": "If this is not a cancelation, list action items for this issue in the thread.",
          "failure_reason": "OTHER",
          "failure_notes": "If this is not a cancelation, list action items for this issue in the thread.",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-02-23",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1771821504371559",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 If this is not a cancelation, list action items for this issue in the thread.",
      "last_error_date": "2026-02-23",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please ensure that your ID (Driver's License) is presented at the community gate. || (2) You are at the CORRECT house if you see the number 11745 on the mailbox or building. || (3) Leave the box on the front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-02-23]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"If this is not a cancelation, list action items for this issue in the thread.\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-02-23",
            "source": "#delivery-status:2026-02-23",
            "channel": "#delivery-status",
            "quote": "If this is not a cancelation, list action items for this issue in the thread.",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1771821504371559",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please ensure that your ID (Driver&#x27;s License) is presented at the community gate. Leave the box on the front porch</span>",
      "current_instructions": "Please ensure that your ID (Driver's License) is presented at the community gate. Leave the box on the front porch",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 61,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "prior_failed_delivery",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Brett Pugliese",
      "email": "brettpugliese@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876466",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/30186",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "DO NOT leave it outside the gate or on the sidewalk! It will be stolen // // (1) 737 can be seen beside our gate // (2) Carefully drop the box OVER the concrete fence. It is pretty low and deliveries can easily be dropped to the other side. // (3) IMPORTANT: Take ALL old Methodology boxes and empties with you at all times and contact Methodology once the delivery is complete",
      "full_address": "737 Raymond Ave, Santa Monica, 90405",
      "maps_link": "https://www.google.com/maps/place/737+Raymond+Ave%2C+Santa+Monica%2C+90405+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) DO NOT leave it outside the gate or on the sidewalk! It will be stolen // // || (2) You are at the CORRECT house if you see the number 737 on the mailbox or building. || (3) 737 can be seen beside our gate // || (4) Carefully drop the box OVER the concrete fence. It is pretty low and deliveries can easily be dropped to the other side. // || (5) IMPORTANT: Take ALL old Methodology boxes and empties with you at all times and contact Methodology once the delivery is complete || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) DO NOT leave it outside the gate or on the sidewalk! It will be stolen // // || (2) You are at the CORRECT house if you see the number 737 on the mailbox or building. || (3) 737 can be seen beside our gate // || (4) Carefully drop the box OVER the concrete fence. It is pretty low and deliveries can easily be dropped to the other side. // || (5) IMPORTANT: Take ALL old Methodology boxes and empties with you at all times and contact Methodology once the delivery is complete || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">DO NOT leave it outside the gate or on the sidewalk! It will be stolen // // (1) 737 can be seen beside our gate // (2) Carefully drop the box OVER the concrete fence. It is pretty low and deliveries can easily be dropped to the other side. // (3) IMPORTANT: Take ALL old Methodology boxes and empties with you at all times and contact Methodology once the delivery is complete</span>",
      "current_instructions": "DO NOT leave it outside the gate or on the sidewalk! It will be stolen // // (1) 737 can be seen beside our gate // (2) Carefully drop the box OVER the concrete fence. It is pretty low and deliveries can easily be dropped to the other side. // (3) IMPORTANT: Take ALL old Methodology boxes and empties with you at all times and contact Methodology once the delivery is complete",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Melissa Brides",
      "email": "melbrides@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877487",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/35202",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "The gate will be unlocked, just push on the black lock and then push the gate open. Please do not drop package over the fence",
      "full_address": "1324 N June St, Los Angeles, 90028",
      "maps_link": "https://www.google.com/maps/place/1324+N+June+St%2C+Los+Angeles%2C+90028+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) The gate will be unlocked, just push on the black lock and then push the gate open. || (2) You are at the CORRECT house if you see the number 1324 on the mailbox or building. || (3) Please do not drop package over the fence || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) The gate will be unlocked, just push on the black lock and then push the gate open. || (2) You are at the CORRECT house if you see the number 1324 on the mailbox or building. || (3) Please do not drop package over the fence || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">The gate will be unlocked, just push on the black lock and then push the gate open. Please do not drop package over the fence</span>",
      "current_instructions": "The gate will be unlocked, just push on the black lock and then push the gate open. Please do not drop package over the fence",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Chris Shellen",
      "email": "shellenout@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875240",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/36655",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 10. (1) Use Google Maps to locate the apartment complex || (2) Drive up the driveway off W. Mountain St to the garages in back - the back doorstep of #10 is right there and you don't have to park. Look for a maroon red door with a number 10 above it || (3) Leave box on the front door",
      "full_address": "111 W Mountain St, Apt 10, Glendale, 91202",
      "maps_link": "https://www.google.com/maps/place/111+W+Mountain+St%2C+Apt+10%2C+Glendale%2C+91202+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 10. || (2) Use Google Maps to locate the apartment complex || (3) Drive up the driveway off W. Mountain St to the garages in back - the back doorstep of #10 is right there and you don't have to park. Look for a maroon red door with a number 10 above it || (4) Leave box on the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 10. || (2) Use Google Maps to locate the apartment complex || (3) Drive up the driveway off W. Mountain St to the garages in back - the back doorstep of #10 is right there and you don't have to park. Look for a maroon red door with a number 10 above it || (4) Leave box on the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 10. (1) Use Google Maps to locate the apartment complex || (2) Drive up the driveway off W. Mountain St to the garages in back - the back doorstep of #10 is right there and you don&#x27;t have to park. Look for a maroon red door with a number 10 above it || (3) Leave box on the front door",
      "current_instructions": "Apt 10. (1) Use Google Maps to locate the apartment complex || (2) Drive up the driveway off W. Mountain St to the garages in back - the back doorstep of #10 is right there and you don't have to park. Look for a maroon red door with a number 10 above it || (3) Leave box on the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Kristy Murphy",
      "email": "kristymurph@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875883",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/38329",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) 4611 can be seen on the curb. The house is surrounded by a metal gate an you will find the entrance by the mailbox // (2) Open the gate. If the gate is UNLOCKED: enter and leave the box on the doorstep. If the door is LOCKED: call 310-741-2424 so I can let you in. If the door is LOCKED AND YOU CANNOT REACH ME, drop the box over the gate as gently as you can // (3) After leaving the box, close the gate behind you",
      "full_address": "4611 Cedros Ave, Sherman Oaks, 91403",
      "maps_link": "https://www.google.com/maps/place/4611+Cedros+Ave%2C+Sherman+Oaks%2C+91403+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 4611 can be seen on the curb. The house is surrounded by a metal gate an you will find the entrance by the mailbox // || (2) You are at the CORRECT house if you see the number 4611 on the mailbox or building. || (3) Open the gate. If the gate is UNLOCKED: enter and leave the box on the doorstep. If the door is LOCKED: call 310-741-2424 so I can let you in. If the door is LOCKED AND YOU CANNOT REACH ME, drop the box over the gate as gently as you can // || (4) After leaving the box, close the gate behind you || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 4611 can be seen on the curb. The house is surrounded by a metal gate an you will find the entrance by the mailbox // || (2) You are at the CORRECT house if you see the number 4611 on the mailbox or building. || (3) Open the gate. If the gate is UNLOCKED: enter and leave the box on the doorstep. If the door is LOCKED: call 310-741-2424 so I can let you in. If the door is LOCKED AND YOU CANNOT REACH ME, drop the box over the gate as gently as you can // || (4) After leaving the box, close the gate behind you || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) 4611 can be seen on the curb. The house is surrounded by a metal gate an you will find the entrance by the mailbox // (2) Open the gate. If the gate is UNLOCKED: enter and leave the box on the doorstep. If the door is LOCKED: call 310-741-2424 so I can let you in. If the door is LOCKED AND YOU CANNOT REACH ME, drop the box over the gate as gently as you can // (3) After leaving the box, close the gate behind you</span>",
      "current_instructions": "(1) 4611 can be seen on the curb. The house is surrounded by a metal gate an you will find the entrance by the mailbox // (2) Open the gate. If the gate is UNLOCKED: enter and leave the box on the doorstep. If the door is LOCKED: call 310-741-2424 so I can let you in. If the door is LOCKED AND YOU CANNOT REACH ME, drop the box over the gate as gently as you can // (3) After leaving the box, close the gate behind you",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Sarah Elmaleh",
      "email": "selmaleh@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876564",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Use google maps to locate address. \"430\" can be seen on the upper right side of our garage and in our mailbox. // (1) DO NOT deliver earlier than 9:30 pm to 5:30 am. NEVER LEAVE THE BOX OUTSIDE THE GATE! It will be stolen! // (2) ENTER the silver metal gate which will be unlocked. // (3) Take the old boxes behind the gate with you and leave the new ones in their place, INSIDE THE GATE at all times",
      "full_address": "430 Crane Blvd, Los Angeles, 90065",
      "maps_link": "https://www.google.com/maps/place/430+Crane+Blvd%2C+Los+Angeles%2C+90065+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate address. \"430\" can be seen on the upper right side of our garage and in our mailbox. // || (2) DO NOT deliver earlier than 9:30 pm to 5:30 am. NEVER LEAVE THE BOX OUTSIDE THE GATE! It will be stolen! // || (3) ENTER the silver metal gate which will be unlocked. // || (4) Take the old boxes behind the gate with you and leave the new ones in their place, INSIDE THE GATE at all times || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate address. \"430\" can be seen on the upper right side of our garage and in our mailbox. // || (2) DO NOT deliver earlier than 9:30 pm to 5:30 am. NEVER LEAVE THE BOX OUTSIDE THE GATE! It will be stolen! // || (3) ENTER the silver metal gate which will be unlocked. // || (4) Take the old boxes behind the gate with you and leave the new ones in their place, INSIDE THE GATE at all times || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Use google maps to locate address. &quot;430&quot; can be seen on the upper right side of our garage and in our mailbox. // (1) DO NOT deliver earlier than 9:30 pm to 5:30 am. NEVER LEAVE THE BOX OUTSIDE THE GATE! It will be stolen! // (2) ENTER the silver metal gate which will be unlocked. // (3) Take the old boxes behind the gate with you and leave the new ones in their place, INSIDE THE GATE at all times",
      "current_instructions": "Use google maps to locate address. \"430\" can be seen on the upper right side of our garage and in our mailbox. // (1) DO NOT deliver earlier than 9:30 pm to 5:30 am. NEVER LEAVE THE BOX OUTSIDE THE GATE! It will be stolen! // (2) ENTER the silver metal gate which will be unlocked. // (3) Take the old boxes behind the gate with you and leave the new ones in their place, INSIDE THE GATE at all times",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Rachel Melendez",
      "email": "lahela3@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876482",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/40154",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 1. Front Unit of the building, please place to the right of the front door by the garage so it isn't visible to the street",
      "full_address": "2008 Grant Ave, Unit 1, Redondo Beach, 90278",
      "maps_link": "https://www.google.com/maps/place/2008+Grant+Ave%2C+Unit+1%2C+Redondo+Beach%2C+90278+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Front Unit of the building, please place to the right of the front door by the garage so it isn't visible to the street || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Front Unit of the building, please place to the right of the front door by the garage so it isn't visible to the street || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Unit 1. Front Unit of the building, please place to the right of the front door by the garage so it isn&#x27;t visible to the street",
      "current_instructions": "Unit 1. Front Unit of the building, please place to the right of the front door by the garage so it isn't visible to the street",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 17,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Julia Stanton",
      "email": "higher.ed.julia@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876203",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "14926 Grevillea Ave, Lawndale, 90260",
      "maps_link": "https://www.google.com/maps/place/14926+Grevillea+Ave%2C+Lawndale%2C+90260+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 14926 Grevillea Ave, Lawndale, 90260. || (2) You are at the correct location if you see house/building number 14926. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 14926 Grevillea Ave, Lawndale, 90260. || (2) You are at the correct location if you see house/building number 14926. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Meghan Ruby",
      "email": "meghanruby@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877356",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave it on the doorstep",
      "full_address": "6536 Nevada Ave, Woodland Hills, 91303",
      "maps_link": "https://www.google.com/maps/place/6536+Nevada+Ave%2C+Woodland+Hills%2C+91303+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave it on the doorstep || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave it on the doorstep || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave it on the doorstep",
      "current_instructions": "Leave it on the doorstep",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Katheryn Zandpour",
      "email": "katiezandpour@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877489",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Gate code is *4718",
      "full_address": "16620 Lauren Way, Encino, 91436",
      "maps_link": "https://www.google.com/maps/place/16620+Lauren+Way%2C+Encino%2C+91436+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Gate code is *4718 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Gate code is *4718 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Gate code is *4718",
      "current_instructions": "Gate code is *4718",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Brooke Herman",
      "email": "blakeandbrooke@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877389",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/57177",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) House number \"155\" can be found on the wall to the right of our porch // (2) Follow the pathway and leave the box by my front door // (3) Double check box's label and make sure it's under Brooke Herman",
      "full_address": "155 Serafin St, Carpinteria, 93013",
      "maps_link": "https://www.google.com/maps/place/155+Serafin+St%2C+Carpinteria%2C+93013+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) House number \"155\" can be found on the wall to the right of our porch // || (2) Follow the pathway and leave the box by my front door // || (3) Double check box's label and make sure it's under Brooke Herman || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) House number \"155\" can be found on the wall to the right of our porch // || (2) Follow the pathway and leave the box by my front door // || (3) Double check box's label and make sure it's under Brooke Herman || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) House number &quot;155&quot; can be found on the wall to the right of our porch // (2) Follow the pathway and leave the box by my front door // (3) Double check box&#x27;s label and make sure it&#x27;s under Brooke Herman",
      "current_instructions": "(1) House number \"155\" can be found on the wall to the right of our porch // (2) Follow the pathway and leave the box by my front door // (3) Double check box's label and make sure it's under Brooke Herman",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Susie Rivera",
      "email": "szebknrd@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877331",
      "admin_profile_link": "",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "* Security Gate. PLEASE CALL or TEXT 323-313-5612 when at gate",
      "full_address": "3056 Lanfranco St, Los Angeles, 90063",
      "maps_link": "https://www.google.com/maps/place/3056+Lanfranco+St%2C+Los+Angeles%2C+90063+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) * Security Gate. || (2) You are at the CORRECT house if you see the number 3056 on the mailbox or building. || (3) PLEASE CALL or TEXT 323-313-5612 when at gate || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 323-313-5612): leave box in a safe visible spot at 3056 Lanfranco St, Los Angeles, 90063. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) * Security Gate. || (2) You are at the CORRECT house if you see the number 3056 on the mailbox or building. || (3) PLEASE CALL or TEXT 323-313-5612 when at gate || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 323-313-5612): leave box in a safe visible spot at 3056 Lanfranco St, Los Angeles, 90063. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">* Security Gate. PLEASE CALL or TEXT 323-313-5612 when at gate</span>",
      "current_instructions": "* Security Gate. PLEASE CALL or TEXT 323-313-5612 when at gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 8,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers"
      ],
      "priority": 4
    },
    {
      "name": "Taya Wallis",
      "email": "tayawallis@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877399",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "We are the small grey house with a white front porch and BLUE front door. We also have a porch swing. We have a steep driveway and the two cars you will see are a White Hyundai SUV and a small black Mazda SUV. If you find those you\u2019re in the right place!!",
      "full_address": "1301 1/2 Bernita Rd, El Cajon, 92020",
      "maps_link": "https://www.google.com/maps/place/1301+1%2F2+Bernita+Rd%2C+El+Cajon%2C+92020+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) We are the small grey house with a white front porch and BLUE front door. || (2) You are at the CORRECT house if you see the number 1301 on the mailbox or building. || (3) We also have a porch swing. || (4) We have a steep driveway and the two cars you will see are a White Hyundai SUV and a small black Mazda SUV. || (5) If you find those you\u2019re in the right place!! || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) We are the small grey house with a white front porch and BLUE front door. || (2) You are at the CORRECT house if you see the number 1301 on the mailbox or building. || (3) We also have a porch swing. || (4) We have a steep driveway and the two cars you will see are a White Hyundai SUV and a small black Mazda SUV. || (5) If you find those you\u2019re in the right place!! || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">We are the small grey house with a white front porch and BLUE front door. We also have a porch swing. We have a steep driveway and the two cars you will see are a White Hyundai SUV and a small black Mazda SUV. If you find those you\u2019re in the right place!!</span>",
      "current_instructions": "We are the small grey house with a white front porch and BLUE front door. We also have a porch swing. We have a steep driveway and the two cars you will see are a White Hyundai SUV and a small black Mazda SUV. If you find those you\u2019re in the right place!!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Sandy O'Neill",
      "email": "sandy1226@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876477",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/72313",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 117. Use Google maps to locate the address. // Building has 310 Tahiti Way // Go down the stairs // Don't leave by the door. // Please hide box by the stairs leading to the building entry (near plants). See photo of the drop-off: https://prnt.sc/Y8WgQ3CVAVON",
      "full_address": "310 Tahiti Way, Apt 117, Marina del Rey, 90292",
      "maps_link": "https://www.google.com/maps/place/310+Tahiti+Way%2C+Apt+117%2C+Marina+del+Rey%2C+90292+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Apt 117. Use Google maps to locate the address. || (2) Building has 310 Tahiti Way || (3) Go down the stairs || (4) Don't leave by the door. || (5) Please hide box by the stairs leading to the building entry (near plants). See photo of the drop-off: https: || (6) prnt.sc/Y8WgQ3CVAVON || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 117. Use Google maps to locate the address. || (2) Building has 310 Tahiti Way || (3) Go down the stairs || (4) Don't leave by the door. || (5) Please hide box by the stairs leading to the building entry (near plants). See photo of the drop-off: https: || (6) prnt.sc/Y8WgQ3CVAVON || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 117. Use Google maps to locate the address. // Building has 310 Tahiti Way // Go down the stairs // Don&#x27;t leave by the door. // Please hide box by the stairs leading to the building entry (near plants). See photo of the drop-off: https://prnt.sc/Y8WgQ3CVAVON",
      "current_instructions": "Apt 117. Use Google maps to locate the address. // Building has 310 Tahiti Way // Go down the stairs // Don't leave by the door. // Please hide box by the stairs leading to the building entry (near plants). See photo of the drop-off: https://prnt.sc/Y8WgQ3CVAVON",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 17,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Michelle Gonzales",
      "email": "michellegon04@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2871732",
      "admin_profile_link": "",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Apt 205. Updated Instructions: Apt. 205 // (1) Navigate \"2022 Sunset Blvd\" via Google Maps NOT 2022 \"W\" Sunset Blvd. It's the building passed Alvarado and Sunset right after the car wash and says clearly \"2022\" // (2) Enter 205 at callbox, and 2580* in elevator to 2nd floor // (3) Leave box at Apt. 205's front door",
      "full_address": "2022 W Sunset Blvd, Apt 205, Los Angeles, 90026",
      "maps_link": "https://www.google.com/maps/place/2022+W+Sunset+Blvd%2C+Apt+205%2C+Los+Angeles%2C+90026+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 205. Updated Instructions: Apt. 205 // || (2) Navigate \"2022 Sunset Blvd\" via Google Maps NOT 2022 \"W\" Sunset Blvd. It's the building passed Alvarado and Sunset right after the car wash and says clearly \"2022\" // || (3) Enter 205 at callbox, and 2580* in elevator to 2nd floor // || (4) Leave box at Apt. 205's front door",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 205. Updated Instructions: Apt. 205 // || (2) Navigate \"2022 Sunset Blvd\" via Google Maps NOT 2022 \"W\" Sunset Blvd. It's the building passed Alvarado and Sunset right after the car wash and says clearly \"2022\" // || (3) Enter 205 at callbox, and 2580* in elevator to 2nd floor // || (4) Leave box at Apt. 205's front door",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 205. Updated Instructions: Apt. 205 // (1) Navigate &quot;2022 Sunset Blvd&quot; via Google Maps NOT 2022 &quot;W&quot; Sunset Blvd. It&#x27;s the building passed Alvarado and Sunset right after the car wash and says clearly &quot;2022&quot; // (2) Enter 205 at callbox, and 2580* in elevator to 2nd floor // (3) Leave box at Apt. 205&#x27;s front door",
      "current_instructions": "Apt 205. Updated Instructions: Apt. 205 // (1) Navigate \"2022 Sunset Blvd\" via Google Maps NOT 2022 \"W\" Sunset Blvd. It's the building passed Alvarado and Sunset right after the car wash and says clearly \"2022\" // (2) Enter 205 at callbox, and 2580* in elevator to 2nd floor // (3) Leave box at Apt. 205's front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Rachael Moore",
      "email": "rachaelmoore100@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876178",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/89492",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Updated Night Instructions: Google maps will lead you to the right location - 840 20th Street. Redwood house, easy to find //(1) Leave at the front door.//(2) Text 310-421-8588 as soon as the package is delivered. Thanks!",
      "full_address": "840 20th St, Hermosa Beach, 90254",
      "maps_link": "https://www.google.com/maps/place/840+20th+St%2C+Hermosa+Beach%2C+90254+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-04-13] [#delivery-status]: Failed delivery \u2014 \"None \u00b7 Ops: Cloned. Driver was given a different pallet\"",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Night Instructions: Google maps will lead you to the right location - 840 20th Street. Redwood house, easy to find // || (2) You are at the CORRECT house if you see the number 840 on the mailbox or building. || (3) Leave at the front door.// || (4) Text 310-421-8588 as soon as the package is delivered. Thanks!",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-04-13",
          "source": "#delivery-status:2026-04-13",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "None",
          "thread_context": "Cloned. Driver was given a different pallet",
          "guest_report": "None",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Rachael Moore *Failure Reason:* OTHER *Failure Notes:* None _If this is not a cancelation, list action items for this issue in the thread. _ | Jillian Clara Villanueva: Cloned. Driver was given a different pallet",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1776048975563099",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-04-13",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 None",
          "guest_report": "None",
          "what_happened": "None",
          "failure_reason": "OTHER",
          "failure_notes": "None",
          "driver": "",
          "resolution": "Cloned. Driver was given a different pallet",
          "source": "#delivery-status:2026-04-13",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1776048975563099",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 None",
      "last_error_date": "2026-04-13",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Night Instructions: Google maps will lead you to the right location - 840 20th Street. Redwood house, easy to find // || (2) You are at the CORRECT house if you see the number 840 on the mailbox or building. || (3) Leave at the front door.// || (4) Text 310-421-8588 as soon as the package is delivered. Thanks!",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-04-13]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"None\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-04-13",
            "source": "#delivery-status:2026-04-13",
            "channel": "#delivery-status",
            "quote": "None",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1776048975563099",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Updated Night Instructions: Google maps will lead you to the right location - 840 20th Street. Redwood house, easy to find //(1) Leave at the front door.//(2) Text 310-421-8588 as soon as the package is delivered. Thanks!</span>",
      "current_instructions": "Updated Night Instructions: Google maps will lead you to the right location - 840 20th Street. Redwood house, easy to find //(1) Leave at the front door.//(2) Text 310-421-8588 as soon as the package is delivered. Thanks!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_identifiers",
        "prior_failed_delivery",
        "highlight:red",
        "vip"
      ],
      "priority": 2
    },
    {
      "name": "Jon Peck",
      "email": "jon21079@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875635",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/90133",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The house number is 3960 and can be found in front of the house. (3) Leave at the front door inside the gate",
      "full_address": "3960 Dublin Ave, Los Angeles, 90008",
      "maps_link": "https://www.google.com/maps/place/3960+Dublin+Ave%2C+Los+Angeles%2C+90008+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number is 3960 and can be found in front of the house. || (3) Leave at the front door inside the gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number is 3960 and can be found in front of the house. || (3) Leave at the front door inside the gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address || (2) The house number is 3960 and can be found in front of the house. (3) Leave at the front door inside the gate",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The house number is 3960 and can be found in front of the house. (3) Leave at the front door inside the gate",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Yanique Venezia",
      "email": "understandfrench@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877485",
      "admin_profile_link": "",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Unit 9. (1) Unit 9, Building 4322. The building's name is Villa Velletri. Enter access code #4385|| (2) Leave at FRONT DOOR of Unit 9 then take old Methodology boxes and empties with you at all times! || LAST OPTION IF GATE CODE DOES NOT WORK: Hide the box BEHIND the bushes near the gate. You are required to text Methodology \"Last Option: <Guest's Complete Name>\" at 833-544-9992 IF you used the last option for immediate guest notification",
      "full_address": "4322 Glencoe Ave, Unit 9, Marina del Rey, 90292",
      "maps_link": "https://www.google.com/maps/place/4322+Glencoe+Ave%2C+Unit+9%2C+Marina+del+Rey%2C+90292+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Unit 9. || (2) Unit 9, Building 4322. The building's name is Villa Velletri. Enter access code #4385 || (3) Leave at FRONT DOOR of Unit 9 then take old Methodology boxes and empties with you at all times! || LAST OPTION IF GATE CODE DOES NOT WORK: Hide the box BEHIND the bushes near the gate. You are required to text Methodology \"Last Option: <Guest's Complete Name>\" at 833-544-9992 IF you used the last option for immediate guest notification",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Unit 9. || (2) Unit 9, Building 4322. The building's name is Villa Velletri. Enter access code #4385 || (3) Leave at FRONT DOOR of Unit 9 then take old Methodology boxes and empties with you at all times! || LAST OPTION IF GATE CODE DOES NOT WORK: Hide the box BEHIND the bushes near the gate. You are required to text Methodology \"Last Option: <Guest's Complete Name>\" at 833-544-9992 IF you used the last option for immediate guest notification",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 9. (1) Unit 9, Building 4322. The building&#x27;s name is Villa Velletri. Enter access code #4385|| (2) Leave at FRONT DOOR of Unit 9 then take old Methodology boxes and empties with you at all times! || LAST OPTION IF GATE CODE DOES NOT WORK: Hide the box BEHIND the bushes near the gate. You are required to text Methodology &quot;Last Option: &lt;Guest&#x27;s Complete Name&gt;&quot; at 833-544-9992 IF you used the last option for immediate guest notification",
      "current_instructions": "Unit 9. (1) Unit 9, Building 4322. The building's name is Villa Velletri. Enter access code #4385|| (2) Leave at FRONT DOOR of Unit 9 then take old Methodology boxes and empties with you at all times! || LAST OPTION IF GATE CODE DOES NOT WORK: Hide the box BEHIND the bushes near the gate. You are required to text Methodology \"Last Option: <Guest's Complete Name>\" at 833-544-9992 IF you used the last option for immediate guest notification",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Jennifer Marvin",
      "email": "jenjaben@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876557",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Front door or in front of garage",
      "full_address": "39515 Parado Del Sol, Temecula, 92592",
      "maps_link": "https://www.google.com/maps/place/39515+Parado+Del+Sol%2C+Temecula%2C+92592+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Front door or in front of garage || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Front door or in front of garage || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Front door or in front of garage",
      "current_instructions": "Front door or in front of garage",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Karishma Desai",
      "email": "karishma.du.desai@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876372",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/100537",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "The door is behind the stairs",
      "full_address": "929 N Harper Ave, West Hollywood, 90046",
      "maps_link": "https://www.google.com/maps/place/929+N+Harper+Ave%2C+West+Hollywood%2C+90046+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) The door is behind the stairs || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) The door is behind the stairs || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "The door is behind the stairs",
      "current_instructions": "The door is behind the stairs",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Diana Naderi",
      "email": "coldplayer101@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877444",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/116023",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Apt 511. (1) Use Google Maps as a guide. || (2) There's a 15-minute parking space available inside the garage, and free parking in front. || (3) Go to Apt 511 and leave the box at the front door. IMPT: DO NOT leave in the lobby. Make sure to drop off the box at the front of Apt 511's door",
      "full_address": "10535 Wilshire Blvd, Apt 511, Los Angeles, 90024",
      "maps_link": "https://www.google.com/maps/place/10535+Wilshire+Blvd%2C+Apt+511%2C+Los+Angeles%2C+90024+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 511. || (2) Use Google Maps as a guide. || (3) There's a 15-minute parking space available inside the garage, and free parking in front. || (4) Go to Apt 511 and leave the box at the front door. IMPT: DO NOT leave in the lobby. Make sure to drop off the box at the front of Apt 511's door",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 511. || (2) Use Google Maps as a guide. || (3) There's a 15-minute parking space available inside the garage, and free parking in front. || (4) Go to Apt 511 and leave the box at the front door. IMPT: DO NOT leave in the lobby. Make sure to drop off the box at the front of Apt 511's door",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 511. (1) Use Google Maps as a guide. || (2) There&#x27;s a 15-minute parking space available inside the garage, and free parking in front. || (3) Go to Apt 511 and leave the box at the front door. IMPT: DO NOT leave in the lobby. Make sure to drop off the box at the front of Apt 511&#x27;s door",
      "current_instructions": "Apt 511. (1) Use Google Maps as a guide. || (2) There's a 15-minute parking space available inside the garage, and free parking in front. || (3) Go to Apt 511 and leave the box at the front door. IMPT: DO NOT leave in the lobby. Make sure to drop off the box at the front of Apt 511's door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Nicholas Pacillio",
      "email": "nicopacillio@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877234",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/116824",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "There is a gate code for neighborhood and that code is 5831 at the touch screen at the front gate",
      "full_address": "1621 Harbor Crest Cir, Corona del Mar, 92625",
      "maps_link": "https://www.google.com/maps/place/1621+Harbor+Crest+Cir%2C+Corona+del+Mar%2C+92625+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) There is a gate code for neighborhood and that code is 5831 at the touch screen at the front gate || (2) You are at the CORRECT house if you see the number 1621 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) There is a gate code for neighborhood and that code is 5831 at the touch screen at the front gate || (2) You are at the CORRECT house if you see the number 1621 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">There is a gate code for neighborhood and that code is 5831 at the touch screen at the front gate</span>",
      "current_instructions": "There is a gate code for neighborhood and that code is 5831 at the touch screen at the front gate",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Brittany Whitman",
      "email": "brittanymwhitman@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875791",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/123395",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "(1) Updated night instructions: 8253 can be seen on the curb. Please use Ring at the gate. If there's no answer, call and text me 602-692-8724. DO NOT throw the box over the gate! // (2) Leave box at our front door. // // Last Option ONLY IF you're unable to get in and there's no answer by all means: Hide the box behind the plants to the right of the gate",
      "full_address": "8253 Lookout Mountain Ave, Los Angeles, 90046",
      "maps_link": "https://www.google.com/maps/place/8253+Lookout+Mountain+Ave%2C+Los+Angeles%2C+90046+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated night instructions: 8253 can be seen on the curb. Please use Ring at the gate. If there's no answer, call and text me 602-692-8724. DO NOT throw the box over the gate! // || (2) You are at the CORRECT house if you see the number 8253 on the mailbox or building. || (3) Leave box at our front door. // // Last Option ONLY IF you're unable to get in and there's no answer by all means: Hide the box behind the plants to the right of the gate",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated night instructions: 8253 can be seen on the curb. Please use Ring at the gate. If there's no answer, call and text me 602-692-8724. DO NOT throw the box over the gate! // || (2) You are at the CORRECT house if you see the number 8253 on the mailbox or building. || (3) Leave box at our front door. // // Last Option ONLY IF you're unable to get in and there's no answer by all means: Hide the box behind the plants to the right of the gate",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Updated night instructions: 8253 can be seen on the curb. Please use Ring at the gate. If there&#x27;s no answer, call and text me 602-692-8724. DO NOT throw the box over the gate! // (2) Leave box at our front door. // // Last Option ONLY IF you&#x27;re unable to get in and there&#x27;s no answer by all means: Hide the box behind the plants to the right of the gate</span>",
      "current_instructions": "(1) Updated night instructions: 8253 can be seen on the curb. Please use Ring at the gate. If there's no answer, call and text me 602-692-8724. DO NOT throw the box over the gate! // (2) Leave box at our front door. // // Last Option ONLY IF you're unable to get in and there's no answer by all means: Hide the box behind the plants to the right of the gate",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_identifiers",
        "highlight:red",
        "vip"
      ],
      "priority": 3
    },
    {
      "name": "Whitney Salyer",
      "email": "wdubose20@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876455",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/131301",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "wdubose20@gmail.com",
      "full_address": "1867 N Kingsley Dr, Los Angeles, 90027",
      "maps_link": "https://www.google.com/maps/place/1867+N+Kingsley+Dr%2C+Los+Angeles%2C+90027+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) wdubose20@gmail.com || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) wdubose20@gmail.com || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "wdubose20@gmail.com",
      "current_instructions": "wdubose20@gmail.com",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kirellos Zamary",
      "email": "kzamary@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876460",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/131758",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) You'll see a '1814' sign in front of the house and by the side of the road. See photo: https://prnt.sc/FT9eqISWV06Y || (3) If you can enter the gate, go inside, walk through, and leave the box in front of the door",
      "full_address": "1814 Port Seabourne Way, Newport Beach, 92660",
      "maps_link": "https://www.google.com/maps/place/1814+Port+Seabourne+Way%2C+Newport+Beach%2C+92660+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 1814 on the mailbox or building. || (3) You'll see a '1814' sign in front of the house and by the side of the road. See photo: https://prnt.sc/FT9eqISWV06Y || (4) If you can enter the gate, go inside, walk through, and leave the box in front of the door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 1814 on the mailbox or building. || (3) You'll see a '1814' sign in front of the house and by the side of the road. See photo: https://prnt.sc/FT9eqISWV06Y || (4) If you can enter the gate, go inside, walk through, and leave the box in front of the door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as a guide. || (2) You&#x27;ll see a &#x27;1814&#x27; sign in front of the house and by the side of the road. See photo: https://prnt.sc/FT9eqISWV06Y || (3) If you can enter the gate, go inside, walk through, and leave the box in front of the door</span>",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) You'll see a '1814' sign in front of the house and by the side of the road. See photo: https://prnt.sc/FT9eqISWV06Y || (3) If you can enter the gate, go inside, walk through, and leave the box in front of the door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Bob O'Keefe",
      "email": "robertjokeefe@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876475",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 1403. (1) Building: The Savina // (2) Deliver directly to 14th floor (authorized) // (3) Or leave at lobby; I\u2019ll be notified within a few hours //",
      "full_address": "1388 Kettner Blvd, Unit 1403, San Diego, 92101",
      "maps_link": "https://www.google.com/maps/place/1388+Kettner+Blvd%2C+Unit+1403%2C+San+Diego%2C+92101+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 1403. || (2) Building: The Savina // || (3) Deliver directly to 14th floor (authorized) // || (4) Or leave at lobby; I\u2019ll be notified within a few hours // || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 1403. || (2) Building: The Savina // || (3) Deliver directly to 14th floor (authorized) // || (4) Or leave at lobby; I\u2019ll be notified within a few hours // || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 1403. (1) Building: The Savina // (2) Deliver directly to 14th floor (authorized) // (3) Or leave at lobby; I\u2019ll be notified within a few hours //",
      "current_instructions": "Unit 1403. (1) Building: The Savina // (2) Deliver directly to 14th floor (authorized) // (3) Or leave at lobby; I\u2019ll be notified within a few hours //",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Lisa Tremain",
      "email": "lisa@butterbell.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877365",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/135833",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please enter through the front gate only and leave the package at the top of the stairs by the front door. The gate can be pushed open",
      "full_address": "125 Topsail Mall, Marina del Rey, 90292",
      "maps_link": "https://www.google.com/maps/place/125+Topsail+Mall%2C+Marina+del+Rey%2C+90292+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please enter through the front gate only and leave the package at the top of the stairs by the front door. || (2) You are at the CORRECT house if you see the number 125 on the mailbox or building. || (3) The gate can be pushed open || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please enter through the front gate only and leave the package at the top of the stairs by the front door. || (2) You are at the CORRECT house if you see the number 125 on the mailbox or building. || (3) The gate can be pushed open || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please enter through the front gate only and leave the package at the top of the stairs by the front door. The gate can be pushed open</span>",
      "current_instructions": "Please enter through the front gate only and leave the package at the top of the stairs by the front door. The gate can be pushed open",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Denise Lawson",
      "email": "deniselawson@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877014",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/138335",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Our address is right on the house by the garage door. Go through the unlocked wood gate and place food on the bench by the front door",
      "full_address": "936 Lindbergh Dr, San Marcos, 92069",
      "maps_link": "https://www.google.com/maps/place/936+Lindbergh+Dr%2C+San+Marcos%2C+92069+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Our address is right on the house by the garage door. || (2) Go through the unlocked wood gate and place food on the bench by the front door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Our address is right on the house by the garage door. || (2) Go through the unlocked wood gate and place food on the bench by the front door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Our address is right on the house by the garage door. Go through the unlocked wood gate and place food on the bench by the front door",
      "current_instructions": "Our address is right on the house by the garage door. Go through the unlocked wood gate and place food on the bench by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jen Starzyk",
      "email": "jenstarzyk@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876558",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Gat #2705. Follow road all the way up, curves right, last house on right. Leave at front door",
      "full_address": "15548 Crestview Ln, Granada Hills, 91344",
      "maps_link": "https://www.google.com/maps/place/15548+Crestview+Ln%2C+Granada+Hills%2C+91344+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Gat #2705. || (2) You are at the CORRECT house if you see the number 15548 on the mailbox or building. || (3) Follow road all the way up, curves right, last house on right. || (4) Leave at front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Gat #2705. || (2) You are at the CORRECT house if you see the number 15548 on the mailbox or building. || (3) Follow road all the way up, curves right, last house on right. || (4) Leave at front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Gat #2705. Follow road all the way up, curves right, last house on right. Leave at front door</span>",
      "current_instructions": "Gat #2705. Follow road all the way up, curves right, last house on right. Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Lanie Graham",
      "email": "grahamflix@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875802",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/143843",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "PLEASE FOLLOW ALL STEPS CAREFULLY EVERY DELIVERY DAY: (1) Drop-Off Location (Very Important) Place the box behind the dragon pot, in the far right corner of the entryway. Do not leave the box in front of the door. Exact placement photo: https://tinyurl.com/ykbrb6e8 https://prnt.sc/UFgiHL8mMBKF || (2) Updated night instructions: Ring the Doorbell After Drop-Off. This ensures the box is collected quickly and prevents loss or theft. || (3) Always take the empty boxes and liners that are left out for pickup. || (4) After completing the delivery, please text Methodology at +1 833-544-9992 with a quick confirmation message",
      "full_address": "4315 Enoro Dr, View Park, 90008",
      "maps_link": "https://www.google.com/maps/place/4315+Enoro+Dr%2C+View+Park%2C+90008+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) PLEASE FOLLOW ALL STEPS CAREFULLY EVERY DELIVERY DAY: || (2) You are at the CORRECT house if you see the number 4315 on the mailbox or building. || (3) Drop-Off Location (Very Important) Place the box behind the dragon pot, in the far right corner of the entryway. Do not leave the box in front of the door. Exact placement photo: https://tinyurl.com/ykbrb6e8 https://prnt.sc/UFgiHL8mMBKF || (4) Updated night instructions: Ring the Doorbell After Drop-Off. This ensures the box is collected quickly and prevents loss or theft. || (5) Always take the empty boxes and liners that are left out for pickup. || (6) After completing the delivery, please text Methodology at +1 833-544-9992 with a quick confirmation message || (7) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 310-452-5572): leave box in a safe visible spot at 4315 Enoro Dr, View Park, 90008. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) PLEASE FOLLOW ALL STEPS CAREFULLY EVERY DELIVERY DAY: || (2) You are at the CORRECT house if you see the number 4315 on the mailbox or building. || (3) Drop-Off Location (Very Important) Place the box behind the dragon pot, in the far right corner of the entryway. Do not leave the box in front of the door. Exact placement photo: https://tinyurl.com/ykbrb6e8 https://prnt.sc/UFgiHL8mMBKF || (4) Updated night instructions: Ring the Doorbell After Drop-Off. This ensures the box is collected quickly and prevents loss or theft. || (5) Always take the empty boxes and liners that are left out for pickup. || (6) After completing the delivery, please text Methodology at +1 833-544-9992 with a quick confirmation message || (7) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 310-452-5572): leave box in a safe visible spot at 4315 Enoro Dr, View Park, 90008. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 ",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "Ring",
            "Doorbell"
          ],
          "span": "Ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "PLEASE FOLLOW ALL STEPS CAREFULLY EVERY DELIVERY DAY: (1) Drop-Off Location (Very Important) Place the box behind the dragon pot, in the far right corner of the entryway. Do not leave the box in front of the door. Exact placement photo: https://tinyurl.com/ykbrb6e8 https://prnt.sc/UFgiHL8mMBKF || (2) Updated night instructions: <mark class=\"redline risk\">Ring</mark> the <mark class=\"redline risk\">Doorbell</mark> After Drop-Off. This ensures the box is collected quickly and prevents loss or theft. || (3) Always take the empty boxes and liners that are left out for pickup. || (4) After completing the delivery, please text Methodology at +1 833-544-9992 with a quick confirmation message",
      "current_instructions": "PLEASE FOLLOW ALL STEPS CAREFULLY EVERY DELIVERY DAY: (1) Drop-Off Location (Very Important) Place the box behind the dragon pot, in the far right corner of the entryway. Do not leave the box in front of the door. Exact placement photo: https://tinyurl.com/ykbrb6e8 https://prnt.sc/UFgiHL8mMBKF || (2) Updated night instructions: Ring the Doorbell After Drop-Off. This ensures the box is collected quickly and prevents loss or theft. || (3) Always take the empty boxes and liners that are left out for pickup. || (4) After completing the delivery, please text Methodology at +1 833-544-9992 with a quick confirmation message",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 93,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Anita Ravi",
      "email": "aravi808@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875824",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at the front door",
      "full_address": "5722 Windchime Dr, Huntington Beach, 92647",
      "maps_link": "https://www.google.com/maps/place/5722+Windchime+Dr%2C+Huntington+Beach%2C+92647+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at the front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at the front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave at the front door",
      "current_instructions": "Leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Lizzie Leader",
      "email": "ewleader@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875917",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/148246",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Apt 13W. Use Google maps to locate the address. The entry gate is at 3700 Los Feliz blvd. // Leave the box on the front of the entry gate away from streetview to avoid getting stolen. // There are leafy plants that line the walkway to the gate/ The package can be somewhat tucked into one of the bushes that would be great. text me upon delivery (435-729-0828)",
      "full_address": "3700 Los Feliz Blvd, Apt 13W, Los Angeles, 90027",
      "maps_link": "https://www.google.com/maps/place/3700+Los+Feliz+Blvd%2C+Apt+13W%2C+Los+Angeles%2C+90027+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 13W. Use Google maps to locate the address. The entry gate is at 3700 Los Feliz blvd. || (2) Leave the box on the front of the entry gate away from streetview to avoid getting stolen. || (3) There are leafy plants that line the walkway to the gate/ The package can be somewhat tucked into one of the bushes that would be great. text me upon delivery (435-729-0828)",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 13W. Use Google maps to locate the address. The entry gate is at 3700 Los Feliz blvd. || (2) Leave the box on the front of the entry gate away from streetview to avoid getting stolen. || (3) There are leafy plants that line the walkway to the gate/ The package can be somewhat tucked into one of the bushes that would be great. text me upon delivery (435-729-0828)",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 13W. Use Google maps to locate the address. The entry gate is at 3700 Los Feliz blvd. // Leave the box on the front of the entry gate away from streetview to avoid getting stolen. // There are leafy plants that line the walkway to the gate/ The package can be somewhat tucked into one of the bushes that would be great. text me upon delivery (435-729-0828)",
      "current_instructions": "Apt 13W. Use Google maps to locate the address. The entry gate is at 3700 Los Feliz blvd. // Leave the box on the front of the entry gate away from streetview to avoid getting stolen. // There are leafy plants that line the walkway to the gate/ The package can be somewhat tucked into one of the bushes that would be great. text me upon delivery (435-729-0828)",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 20,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "vip"
      ],
      "priority": 4
    },
    {
      "name": "J Kern",
      "email": "jaodykrn@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877408",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "PLEASE DIM VEHICLE LIGHTS WHEN APPROACHING HOUSE; Do NOT rely on GPS, as it can lead you to Wrong Location. Please follow instructions. 1. Enter Iron Canyon from Sand Canyon Rd 2. COUNT (5) Speed bumps; go past the bridge 3. Look for WHITE HEART Sign in front of Oak Tree 4. Turn LEFT at Oak tree, into cul de sac 5. Second gate from left - 15321 Iron Canyon signage 6. Elec gate - Do NOT try to manually open gate 7. Gate code: #7862 on electric code BOX on left side of gate 8. Pls drive up quietyly - long driveway, and deliver to Front Door/Porch 9. When exiting property, Do NOT get too close to gate, as it opens inwardly. Drive slowly and wait for gate to open; then exit slowly. THANK YOU!",
      "full_address": "15321 Iron Canyon Rd, Santa Clarita, 91387",
      "maps_link": "https://www.google.com/maps/place/15321+Iron+Canyon+Rd%2C+Santa+Clarita%2C+91387+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) PLEASE DIM VEHICLE LIGHTS WHEN APPROACHING HOUSE; Do NOT rely on GPS, as it can lead you to Wrong Location. Please follow instructions. 1. Enter Iron Canyon from Sand Canyon Rd 2. COUNT || (2) You are at the CORRECT house if you see the number 15321 on the mailbox or building. || (3) Speed bumps; go past the bridge 3. Look for WHITE HEART Sign in front of Oak Tree 4. Turn LEFT at Oak tree, into cul de sac 5. Second gate from left - 15321 Iron Canyon signage 6. Elec gate - Do NOT try to manually open gate 7. Gate code: #7862 on electric code BOX on left side of gate 8. Pls drive up quietyly - long driveway, and deliver to Front Door/Porch 9. When exiting property, Do NOT get too close to gate, as it opens inwardly. Drive slowly and wait for gate to open; then exit slowly. THANK YOU! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) PLEASE DIM VEHICLE LIGHTS WHEN APPROACHING HOUSE; Do NOT rely on GPS, as it can lead you to Wrong Location. Please follow instructions. 1. Enter Iron Canyon from Sand Canyon Rd 2. COUNT || (2) You are at the CORRECT house if you see the number 15321 on the mailbox or building. || (3) Speed bumps; go past the bridge 3. Look for WHITE HEART Sign in front of Oak Tree 4. Turn LEFT at Oak tree, into cul de sac 5. Second gate from left - 15321 Iron Canyon signage 6. Elec gate - Do NOT try to manually open gate 7. Gate code: #7862 on electric code BOX on left side of gate 8. Pls drive up quietyly - long driveway, and deliver to Front Door/Porch 9. When exiting property, Do NOT get too close to gate, as it opens inwardly. Drive slowly and wait for gate to open; then exit slowly. THANK YOU! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">PLEASE DIM VEHICLE LIGHTS WHEN APPROACHING HOUSE; Do NOT rely on GPS, as it can lead you to Wrong Location. Please follow instructions. 1. Enter Iron Canyon from Sand Canyon Rd 2. COUNT (5) Speed bumps; go past the bridge 3. Look for WHITE HEART Sign in front of Oak Tree 4. Turn LEFT at Oak tree, into cul de sac 5. Second gate from left - 15321 Iron Canyon signage 6. Elec gate - Do NOT try to manually open gate 7. Gate code: #7862 on electric code BOX on left side of gate 8. Pls drive up quietyly - long driveway, and deliver to Front Door/Porch 9. When exiting property, Do NOT get too close to gate, as it opens inwardly. Drive slowly and wait for gate to open; then exit slowly. THANK YOU!</span>",
      "current_instructions": "PLEASE DIM VEHICLE LIGHTS WHEN APPROACHING HOUSE; Do NOT rely on GPS, as it can lead you to Wrong Location. Please follow instructions. 1. Enter Iron Canyon from Sand Canyon Rd 2. COUNT (5) Speed bumps; go past the bridge 3. Look for WHITE HEART Sign in front of Oak Tree 4. Turn LEFT at Oak tree, into cul de sac 5. Second gate from left - 15321 Iron Canyon signage 6. Elec gate - Do NOT try to manually open gate 7. Gate code: #7862 on electric code BOX on left side of gate 8. Pls drive up quietyly - long driveway, and deliver to Front Door/Porch 9. When exiting property, Do NOT get too close to gate, as it opens inwardly. Drive slowly and wait for gate to open; then exit slowly. THANK YOU!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jason Jordan",
      "email": "jasonmjordan@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875332",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/157639",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) 212 can be seen on the curb and by the front gate // (2) Enter the UNLOCKED gate to the right of our garage // (3) Leave box by my front door inside the gate. [Photo Reference: https://tinyurl.com/yuoqjsfj] // (4) TAKE OLD BOXES with you at all times",
      "full_address": "212 N Meadows Ave, Manhattan Beach, 90266",
      "maps_link": "https://www.google.com/maps/place/212+N+Meadows+Ave%2C+Manhattan+Beach%2C+90266+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 212 can be seen on the curb and by the front gate // || (2) Enter the UNLOCKED gate to the right of our garage // || (3) Leave box by my front door inside the gate. [Photo Reference: https://tinyurl.com/yuoqjsfj] // || (4) TAKE OLD BOXES with you at all times || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 212 can be seen on the curb and by the front gate // || (2) Enter the UNLOCKED gate to the right of our garage // || (3) Leave box by my front door inside the gate. [Photo Reference: https://tinyurl.com/yuoqjsfj] // || (4) TAKE OLD BOXES with you at all times || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) 212 can be seen on the curb and by the front gate // (2) Enter the UNLOCKED gate to the right of our garage // (3) Leave box by my front door inside the gate. [Photo Reference: https://tinyurl.com/yuoqjsfj] // (4) TAKE OLD BOXES with you at all times",
      "current_instructions": "(1) 212 can be seen on the curb and by the front gate // (2) Enter the UNLOCKED gate to the right of our garage // (3) Leave box by my front door inside the gate. [Photo Reference: https://tinyurl.com/yuoqjsfj] // (4) TAKE OLD BOXES with you at all times",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Cat Loo",
      "email": "catloo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875975",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/161280",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at the front door",
      "full_address": "3754 Brilliant Dr, Los Angeles, 90065",
      "maps_link": "https://www.google.com/maps/place/3754+Brilliant+Dr%2C+Los+Angeles%2C+90065+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at the front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at the front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Leave at the front door",
      "current_instructions": "Leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Jennifer Rivera",
      "email": "jmsrivera711@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876081",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/166047",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The driveway is relatively short and the box can be left at the front door. Photo uploaded in the database",
      "full_address": "1953 Venice St, San Diego, 92107",
      "maps_link": "https://www.google.com/maps/place/1953+Venice+St%2C+San+Diego%2C+92107+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 1953 on the mailbox or building. || (3) The driveway is relatively short and the box can be left at the front door. Photo uploaded in the database || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 1953 on the mailbox or building. || (3) The driveway is relatively short and the box can be left at the front door. Photo uploaded in the database || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps to locate the address || (2) The driveway is relatively short and the box can be left at the front door. Photo uploaded in the database</span>",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The driveway is relatively short and the box can be left at the front door. Photo uploaded in the database",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Julia McGuinness",
      "email": "juliamcguinness5@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875601",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/169030",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 4219 is displayed at front || (3) Leave the box at the front door",
      "full_address": "4219 Ince Blvd, Culver City, 90232",
      "maps_link": "https://www.google.com/maps/place/4219+Ince+Blvd%2C+Culver+City%2C+90232+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 4219 is displayed at front || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 4219 is displayed at front || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 4219 is displayed at front || (3) Leave the box at the front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 4219 is displayed at front || (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Liz White",
      "email": "liz_white@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875473",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/170145",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Our house is on a corner and has 2 \u201cmain\u201d doors: One 2 full-length clear glass doors. and the other is half-wood, half glass // (2) Please leave the delivery hidden behind the fencing near the west-facing full-length clear glass doors and the patio. [Photo Reference for Drop-Off Location: http://tinyurl.com/ywtcvduu]",
      "full_address": "402 Seville Ave, Newport Beach, 92661",
      "maps_link": "https://www.google.com/maps/place/402+Seville+Ave%2C+Newport+Beach%2C+92661+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Our house is on a corner and has 2 \u201cmain\u201d doors: One 2 full-length clear glass doors. and the other is half-wood, half glass // || (2) You are at the CORRECT house if you see the number 402 on the mailbox or building. || (3) Please leave the delivery hidden behind the fencing near the west-facing full-length clear glass doors and the patio. [Photo Reference for Drop-Off Location: http://tinyurl.com/ywtcvduu] || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Our house is on a corner and has 2 \u201cmain\u201d doors: One 2 full-length clear glass doors. and the other is half-wood, half glass // || (2) You are at the CORRECT house if you see the number 402 on the mailbox or building. || (3) Please leave the delivery hidden behind the fencing near the west-facing full-length clear glass doors and the patio. [Photo Reference for Drop-Off Location: http://tinyurl.com/ywtcvduu] || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Our house is on a corner and has 2 \u201cmain\u201d doors: One 2 full-length clear glass doors. and the other is half-wood, half glass // (2) Please leave the delivery hidden behind the fencing near the west-facing full-length clear glass doors and the patio. [Photo Reference for Drop-Off Location: http://tinyurl.com/ywtcvduu]</span>",
      "current_instructions": "(1) Our house is on a corner and has 2 \u201cmain\u201d doors: One 2 full-length clear glass doors. and the other is half-wood, half glass // (2) Please leave the delivery hidden behind the fencing near the west-facing full-length clear glass doors and the patio. [Photo Reference for Drop-Off Location: http://tinyurl.com/ywtcvduu]",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Helen Heinrich",
      "email": "helen.heinrich@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877308",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/171945",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Apt 220. Apt 220. \"22038\" is visible from the street. // (2) Tap the screen, select DELIVERY AUTHORIZATION, Enter code: 019642; to open the door. // (3) Go upstairs and leave box at Unit 220's front door. DOUBLE CHECK box's label before you leave and make sure it's under my name Helen Heinrich. || || Note: in case you encounter access issues, dial 220 at the front door to reach me",
      "full_address": "22038 Vanowen St, Apt 220, Woodland Hills, 91303",
      "maps_link": "https://www.google.com/maps/place/22038+Vanowen+St%2C+Apt+220%2C+Woodland+Hills%2C+91303+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 220. Apt 220. \"22038\" is visible from the street. // || (2) Tap the screen, select DELIVERY AUTHORIZATION, Enter code: 019642; to open the door. // || (3) Go upstairs and leave box at Unit 220's front door. DOUBLE CHECK box's label before you leave and make sure it's under my name Helen Heinrich. || || Note: in case you encounter access issues, dial 220 at the front door to reach me",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 220. Apt 220. \"22038\" is visible from the street. // || (2) Tap the screen, select DELIVERY AUTHORIZATION, Enter code: 019642; to open the door. // || (3) Go upstairs and leave box at Unit 220's front door. DOUBLE CHECK box's label before you leave and make sure it's under my name Helen Heinrich. || || Note: in case you encounter access issues, dial 220 at the front door to reach me",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 220. Apt 220. &quot;22038&quot; is visible from the street. // (2) Tap the screen, select DELIVERY AUTHORIZATION, Enter code: 019642; to open the door. // (3) Go upstairs and leave box at Unit 220&#x27;s front door. DOUBLE CHECK box&#x27;s label before you leave and make sure it&#x27;s under my name Helen Heinrich. || || Note: in case you encounter access issues, dial 220 at the front door to reach me",
      "current_instructions": "Apt 220. Apt 220. \"22038\" is visible from the street. // (2) Tap the screen, select DELIVERY AUTHORIZATION, Enter code: 019642; to open the door. // (3) Go upstairs and leave box at Unit 220's front door. DOUBLE CHECK box's label before you leave and make sure it's under my name Helen Heinrich. || || Note: in case you encounter access issues, dial 220 at the front door to reach me",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Maeghan Anderson",
      "email": "maeghanjamea@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875249",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/172649",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address. // (2) Leave the box at the front door",
      "full_address": "61 Glen Summer Rd, Pasadena, 91105",
      "maps_link": "https://www.google.com/maps/place/61+Glen+Summer+Rd%2C+Pasadena%2C+91105+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address. // || (2) You are at the CORRECT house if you see the number 61 on the mailbox or building. || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address. // || (2) You are at the CORRECT house if you see the number 61 on the mailbox or building. || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps to locate the address. // (2) Leave the box at the front door</span>",
      "current_instructions": "(1) Use Google Maps to locate the address. // (2) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Donna Sandsmark",
      "email": "donnasands@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876423",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/175576",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 22. unit # 22 - unit faces Harry's parking lot. leave on porch",
      "full_address": "1056 Pearl St, Unit 22, La Jolla, 92037",
      "maps_link": "https://www.google.com/maps/place/1056+Pearl+St%2C+Unit+22%2C+La+Jolla%2C+92037+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) unit # 22 - unit faces Harry's parking lot. || (2) leave on porch || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) unit # 22 - unit faces Harry's parking lot. || (2) leave on porch || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 22. unit # 22 - unit faces Harry&#x27;s parking lot. leave on porch",
      "current_instructions": "Unit 22. unit # 22 - unit faces Harry's parking lot. leave on porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Becca Berg",
      "email": "becca@dubsado.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875769",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "leave on front porch",
      "full_address": "1041 E Fairmount Rd, Burbank, 91501",
      "maps_link": "https://www.google.com/maps/place/1041+E+Fairmount+Rd%2C+Burbank%2C+91501+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) leave on front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) leave on front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "leave on front porch",
      "current_instructions": "leave on front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Greyson Boerner",
      "email": "greysonb@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875559",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/177140",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please don\u2019t leave outside the door. If I\u2019m not home, please leave in the back against the garage door. It\u2019s marked 707",
      "full_address": "707 N Poinsettia St, Santa Ana, 92701",
      "maps_link": "https://www.google.com/maps/place/707+N+Poinsettia+St%2C+Santa+Ana%2C+92701+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Please don\u2019t leave outside the door. || (2) If I\u2019m not home, please leave in the back against the garage door. || (3) It\u2019s marked 707 || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please don\u2019t leave outside the door. || (2) If I\u2019m not home, please leave in the back against the garage door. || (3) It\u2019s marked 707 || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Please don\u2019t leave outside the door. If I\u2019m not home, please leave in the back against the garage door. It\u2019s marked 707",
      "current_instructions": "Please don\u2019t leave outside the door. If I\u2019m not home, please leave in the back against the garage door. It\u2019s marked 707",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Yiting Yang",
      "email": "yitingy@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876113",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Home is tiny home in the very back of the property before the canyon",
      "full_address": "2891 Whitney St, San Diego, 92111",
      "maps_link": "https://www.google.com/maps/place/2891+Whitney+St%2C+San+Diego%2C+92111+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Home is tiny home in the very back of the property before the canyon || (2) You are at the CORRECT house if you see the number 2891 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Home is tiny home in the very back of the property before the canyon || (2) You are at the CORRECT house if you see the number 2891 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Home is tiny home in the very back of the property before the canyon</span>",
      "current_instructions": "Home is tiny home in the very back of the property before the canyon",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Danielle Berkovitz",
      "email": "danielle.berkovitz@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875306",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "If the Park La Brea security guards ask for apartment code at the gate, mine is 27A28. I\u2019m across from Tower 49 and have a bright pink door",
      "full_address": "512 S Curson Ave, Los Angeles, 90036",
      "maps_link": "https://www.google.com/maps/place/512+S+Curson+Ave%2C+Los+Angeles%2C+90036+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) If the Park La Brea security guards ask for apartment code at the gate, mine is 27A28. || (2) You are at the CORRECT house if you see the number 512 on the mailbox or building. || (3) I\u2019m across from Tower 49 and have a bright pink door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) If the Park La Brea security guards ask for apartment code at the gate, mine is 27A28. || (2) You are at the CORRECT house if you see the number 512 on the mailbox or building. || (3) I\u2019m across from Tower 49 and have a bright pink door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">If the Park La Brea security guards ask for apartment code at the gate, mine is 27A28. I\u2019m across from Tower 49 and have a bright pink door</span>",
      "current_instructions": "If the Park La Brea security guards ask for apartment code at the gate, mine is 27A28. I\u2019m across from Tower 49 and have a bright pink door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Camryn Hanna",
      "email": "camryn@gildedarrow.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876458",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/194965",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave boxes behind the font gate NOT blocking the gate",
      "full_address": "205 Fern Gln, La Jolla, 92037",
      "maps_link": "https://www.google.com/maps/place/205+Fern+Gln%2C+La+Jolla%2C+92037+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please leave boxes behind the font gate NOT blocking the gate || (2) You are at the CORRECT house if you see the number 205 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please leave boxes behind the font gate NOT blocking the gate || (2) You are at the CORRECT house if you see the number 205 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please leave boxes behind the font gate NOT blocking the gate</span>",
      "current_instructions": "Please leave boxes behind the font gate NOT blocking the gate",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Sara McDuffie",
      "email": "smcduffie@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875660",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/210151",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Apt C314. Updated night instructions: Apt C314, 13856 Waters Edge. DO NOT deliver past 9PM! // // (1) Find my name on the call box \u201cMcDuffie, S\u201d and then I can buzz them in. // (2) Go up to Apt C314, last door on the floor with \"314\" on it // (3) Leave the package at 314's front door, double check door number before you leave. // (4) IF it's before 9PM and you cannot find my door or confused how to enter the building, call me at 415-971-3574. // (5) Last Option: IF it's past 9 PM and I'm unable to answer your call or text, hide the box anywhere secure within the area and text me a photo of where you hid my box",
      "full_address": "13856 Bora Bora Way, Apt C314, Marina del Rey, 90292",
      "maps_link": "https://www.google.com/maps/place/13856+Bora+Bora+Way%2C+Apt+C314%2C+Marina+del+Rey%2C+90292+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt C314. Updated night instructions: Apt C314, 13856 Waters Edge. DO NOT deliver past 9PM! // // || (2) Find my name on the call box \u201cMcDuffie, S\u201d and then I can buzz them in. // || (3) Go up to Apt C314, last door on the floor with \"314\" on it // || (4) Leave the package at 314's front door, double check door number before you leave. // || (5) IF it's before 9PM and you cannot find my door or confused how to enter the building, call me at 415-971-3574. // || (6) Last Option: IF it's past 9 PM and I'm unable to answer your call or text, hide the box anywhere secure within the area and text me a photo of where you hid my box",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt C314. Updated night instructions: Apt C314, 13856 Waters Edge. DO NOT deliver past 9PM! // // || (2) Find my name on the call box \u201cMcDuffie, S\u201d and then I can buzz them in. // || (3) Go up to Apt C314, last door on the floor with \"314\" on it // || (4) Leave the package at 314's front door, double check door number before you leave. // || (5) IF it's before 9PM and you cannot find my door or confused how to enter the building, call me at 415-971-3574. // || (6) Last Option: IF it's past 9 PM and I'm unable to answer your call or text, hide the box anywhere secure within the area and text me a photo of where you hid my box",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt C314. Updated night instructions: Apt C314, 13856 Waters Edge. DO NOT deliver past 9PM! // // (1) Find my name on the call box \u201cMcDuffie, S\u201d and then I can buzz them in. // (2) Go up to Apt C314, last door on the floor with &quot;314&quot; on it // (3) Leave the package at 314&#x27;s front door, double check door number before you leave. // (4) IF it&#x27;s before 9PM and you cannot find my door or confused how to enter the building, call me at 415-971-3574. // (5) Last Option: IF it&#x27;s past 9 PM and I&#x27;m unable to answer your call or text, hide the box anywhere secure within the area and text me a photo of where you hid my box",
      "current_instructions": "Apt C314. Updated night instructions: Apt C314, 13856 Waters Edge. DO NOT deliver past 9PM! // // (1) Find my name on the call box \u201cMcDuffie, S\u201d and then I can buzz them in. // (2) Go up to Apt C314, last door on the floor with \"314\" on it // (3) Leave the package at 314's front door, double check door number before you leave. // (4) IF it's before 9PM and you cannot find my door or confused how to enter the building, call me at 415-971-3574. // (5) Last Option: IF it's past 9 PM and I'm unable to answer your call or text, hide the box anywhere secure within the area and text me a photo of where you hid my box",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Abirami Kumaresan",
      "email": "abi.kumaresan@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875435",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/216393",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit A. Come through wooden door to left of building and Unit is first door through gate",
      "full_address": "2215 5th St, Unit A, Santa Monica, 90405",
      "maps_link": "https://www.google.com/maps/place/2215+5th+St%2C+Unit+A%2C+Santa+Monica%2C+90405+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Come through wooden door to left of building and Unit is first door through gate || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Come through wooden door to left of building and Unit is first door through gate || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Unit A. Come through wooden door to left of building and Unit is first door through gate",
      "current_instructions": "Unit A. Come through wooden door to left of building and Unit is first door through gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 17,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Alli Rock",
      "email": "allisonsrock@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877407",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/216874",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Please leave on the front porch, thank you!",
      "full_address": "4958 Willowcrest Ave, North Hollywood, 91601",
      "maps_link": "https://www.google.com/maps/place/4958+Willowcrest+Ave%2C+North+Hollywood%2C+91601+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please leave on the front porch, thank you!",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please leave on the front porch, thank you!",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Please leave on the front porch, thank you!",
      "current_instructions": "Please leave on the front porch, thank you!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Alina Kuzmina",
      "email": "alina_kuzmina@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876443",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/217272",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "place by main front door, mini gate is open",
      "full_address": "14516 Otsego St, Sherman Oaks, 91403",
      "maps_link": "https://www.google.com/maps/place/14516+Otsego+St%2C+Sherman+Oaks%2C+91403+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) place by main front door, mini gate is open || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) place by main front door, mini gate is open || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "place by main front door, mini gate is open",
      "current_instructions": "place by main front door, mini gate is open",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Wes Kauble",
      "email": "haikureviewyou@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876082",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/227910",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1535 6th St, Manhattan Beach, 90266",
      "maps_link": "https://www.google.com/maps/place/1535+6th+St%2C+Manhattan+Beach%2C+90266+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to navigate to 1535 6th St, Manhattan Beach, 90266. || (2) You are at the correct location if you see house/building number 1535. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to navigate to 1535 6th St, Manhattan Beach, 90266. || (2) You are at the correct location if you see house/building number 1535. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 36,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "vip"
      ],
      "priority": 3
    },
    {
      "name": "Steve Mugg",
      "email": "muggsf@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875372",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/228592",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) \"24381' is visible on the curb and beside the garage. // (2) Open the gate on the right side of the house/driveway by pulling the lanyard to unlatch. There are no pets. // (3) Place the box ON the bins on your left, inside the gate. [Photo Reference: https://tinyurl.com/yrg3pmy3]",
      "full_address": "24381 Augustin St, Mission Viejo, 92691",
      "maps_link": "https://www.google.com/maps/place/24381+Augustin+St%2C+Mission+Viejo%2C+92691+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) \"24381' is visible on the curb and beside the garage. // || (2) Open the gate on the right side of the house/driveway by pulling the lanyard to unlatch. There are no pets. // || (3) Place the box ON the bins on your left, inside the gate. [Photo Reference: https://tinyurl.com/yrg3pmy3] || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) \"24381' is visible on the curb and beside the garage. // || (2) Open the gate on the right side of the house/driveway by pulling the lanyard to unlatch. There are no pets. // || (3) Place the box ON the bins on your left, inside the gate. [Photo Reference: https://tinyurl.com/yrg3pmy3] || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) &quot;24381&#x27; is visible on the curb and beside the garage. // (2) Open the gate on the right side of the house/driveway by pulling the lanyard to unlatch. There are no pets. // (3) Place the box ON the bins on your left, inside the gate. [Photo Reference: https://tinyurl.com/yrg3pmy3]",
      "current_instructions": "(1) \"24381' is visible on the curb and beside the garage. // (2) Open the gate on the right side of the house/driveway by pulling the lanyard to unlatch. There are no pets. // (3) Place the box ON the bins on your left, inside the gate. [Photo Reference: https://tinyurl.com/yrg3pmy3]",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Mashinka Firunts",
      "email": "mfirunts@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875503",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door",
      "full_address": "716 Raleigh St, Glendale, 91205",
      "maps_link": "https://www.google.com/maps/place/716+Raleigh+St%2C+Glendale%2C+91205+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Leave at front door",
      "current_instructions": "Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "William RothackerJr",
      "email": "wrothacker@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877491",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/229829",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "*** DO NOT RING THE DOORBELL - DROP THE PACKAGE QUIETLY *** (there's a sleeping baby in the house) // // (1) Look for house number 192-184 on N Crescent Dr, the house number is on the curb. // (2) Go up the stairs beside the slanted tree (access walkway from Crescent Drive. NOT the alley in between Crescent Dr and Rexford Dr) // (3) MUST leave the box at 192 front doors. Thank you",
      "full_address": "192 N Crescent Dr, Beverly Hills, 90210",
      "maps_link": "https://www.google.com/maps/place/192+N+Crescent+Dr%2C+Beverly+Hills%2C+90210+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); Conflicting ring / do-not-ring in same instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Look for house number 192-184 on N Crescent Dr, the house number is on the curb. // || (2) Go up the stairs beside the slanted tree (access walkway from Crescent Drive. NOT the alley in between Crescent Dr and Rexford Dr) // || (3) MUST leave the box at 192 front doors. Thank you || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 650-387-9023): leave box in a safe visible spot at 192 N Crescent Dr, Beverly Hills, 90210. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Look for house number 192-184 on N Crescent Dr, the house number is on the curb. // || (2) Go up the stairs beside the slanted tree (access walkway from Crescent Drive. NOT the alley in between Crescent Dr and Rexford Dr) // || (3) MUST leave the box at 192 front doors. Thank you || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 650-387-9023): leave box in a safe visible spot at 192 N Crescent Dr, Beverly Hills, 90210. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "conflict_ring",
          "title": "Removed conflicting ring / do-not-ring instructions",
          "why": "Instructions said both ring AND do not ring \u2014 drivers did the wrong one.",
          "how": "One clear rule now. Backup step if nobody answers.",
          "night_tip": "Follow the DO NOT RING line. Don't improvise."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 ",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "RING",
            "DOORBELL"
          ],
          "span": "RING",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "conflict_ring",
          "title": "RISK: Conflicting ring / do-not-ring in same instructions",
          "problem": "Conflicting ring / do-not-ring in same instructions",
          "spans": [
            "RING",
            "DOORBELL",
            "DO NOT RING"
          ],
          "span": "RING",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Conflicting ring / do-not-ring in same instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "*** <mark class=\"redline risk\">DO NOT RING</mark> THE <mark class=\"redline risk\">DOORBELL</mark> - DROP THE PACKAGE QUIETLY *** (there&#x27;s a sleeping baby in the house) // // (1) Look for house number 192-184 on N Crescent Dr, the house number is on the curb. // (2) Go up the stairs beside the slanted tree (access walkway from Crescent Drive. NOT the alley in between Crescent Dr and Rexford Dr) // (3) MUST leave the box at 192 front doors. Thank you",
      "current_instructions": "*** DO NOT RING THE DOORBELL - DROP THE PACKAGE QUIETLY *** (there's a sleeping baby in the house) // // (1) Look for house number 192-184 on N Crescent Dr, the house number is on the curb. // (2) Go up the stairs beside the slanted tree (access walkway from Crescent Drive. NOT the alley in between Crescent Dr and Rexford Dr) // (3) MUST leave the box at 192 front doors. Thank you",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "conflict_ring",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "June Bright",
      "email": "junebright10@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877462",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/236175",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 5511 is displayed at front before the steps || (3) Leave the box on the front porch to the right side behind the trees so it's out of streetview. || (4) See location photo: https://drive.google.com/file/d/1uuhGjFk2bMsbF_3YEoCsWAQAgGag5xyA/view?usp=sharing",
      "full_address": "5511 W 77th St, Los Angeles, 90045",
      "maps_link": "https://www.google.com/maps/place/5511+W+77th+St%2C+Los+Angeles%2C+90045+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 5511 is displayed at front before the steps || (3) Leave the box on the front porch to the right side behind the trees so it's out of streetview. || (4) See location photo: https://drive.google.com/file/d/1uuhGjFk2bMsbF_3YEoCsWAQAgGag5xyA/view?usp=sharing || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 5511 is displayed at front before the steps || (3) Leave the box on the front porch to the right side behind the trees so it's out of streetview. || (4) See location photo: https://drive.google.com/file/d/1uuhGjFk2bMsbF_3YEoCsWAQAgGag5xyA/view?usp=sharing || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 5511 is displayed at front before the steps || (3) Leave the box on the front porch to the right side behind the trees so it&#x27;s out of streetview. || (4) See location photo: https://drive.google.com/file/d/1uuhGjFk2bMsbF_3YEoCsWAQAgGag5xyA/view?usp=sharing",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 5511 is displayed at front before the steps || (3) Leave the box on the front porch to the right side behind the trees so it's out of streetview. || (4) See location photo: https://drive.google.com/file/d/1uuhGjFk2bMsbF_3YEoCsWAQAgGag5xyA/view?usp=sharing",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Melina Boswell",
      "email": "melinaboswell@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877405",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Spc 21. Moved to unit 21 - Still FRONT ROW, NOT 21A!",
      "full_address": "21752 Pacific Coast Hwy, Spc 21, Huntington Beach, 92646",
      "maps_link": "https://www.google.com/maps/place/21752+Pacific+Coast+Hwy%2C+Spc+21%2C+Huntington+Beach%2C+92646+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Historic error (Instructions not followed) [2024-04-07] \u2014 driver Tre Other \u00b7 route Methodology LAW RH 6: \"Hello- I received a message that my box was delivered last night and I did not receive it Can you please check for me Thank you!\" Fix: Refunded the entire order since the box was delivered to the wrong address and t",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) READ ALL STEPS BEFORE YOU START \u2014 guest reported instructions were not followed last delivery. || (2) Google maps will take you to the correct address 21752 Pacific Coast Hwy. || (3) We're at Space 8 (NOT space 8A). || (4) I'm in the FRONT row unit 8. || (5) MUST leave my box at the front porch. See photo for the drop-off location: https://tinyurl.com/yq8z9cny // https://tinyurl.com/ye2xcfxb || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [
        {
          "issue": "Instructions not followed",
          "issue_code": "prior_instructions_not_followed",
          "date": "2024-04-07",
          "driver": "Tre Other",
          "route": "Methodology LAW RH 6",
          "courier": "Tre",
          "source": "audit_xlsx:delivery_errors",
          "guest_report": "Hello- I received a message that my box was delivered last night and I did not receive it Can you please check for me Thank you!",
          "what_happened": "Hello- I received a message that my box was delivered last night and I did not receive it Can you please check for me Thank you!",
          "resolution": "Refunded the entire order since the box was delivered to the wrong address and the VIP was unable to retrieve it.",
          "instructions_before": "Google maps will take you to the correct address 21752 Pacific Coast Hwy. (1) We're at Space 8 (NOT space 8A). (2) I'm in the FRONT row unit 8. . (3) MUST leave my box at the front porch.",
          "instructions_after": "Google maps will take you to the correct address 21752 Pacific Coast Hwy. (1) We're at Space 8 (NOT space 8A). (2) I'm in the FRONT row unit 8. (3) MUST leave my box at the front porch. See photo for the drop-off location: https://tinyurl.com/yq8z9cny // https://tinyurl.com/ye2xcfxb",
          "refund_amount": "288.83",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/5358977/conversation/39852134907078#part_id=initial-part-39852134907078-2138761079"
        }
      ],
      "error_count": 1,
      "driver": "Tre Other",
      "route": "Methodology LAW RH 6",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 logged driver error(s)",
      "is_new_signup": false,
      "historic_drivers": [
        {
          "driver": "Tre Other",
          "route": "Methodology LAW RH 6",
          "courier": "Tre",
          "issue": "Instructions not followed",
          "date": "2024-04-07",
          "guest_report": "Hello- I received a message that my box was delivered last night and I did not receive it Can you please check for me Thank you!"
        }
      ],
      "feedback_count": 0,
      "error_incidents": [
        {
          "kind": "sheet_error",
          "date": "2024-04-07",
          "issue": "Instructions not followed",
          "issue_code": "prior_instructions_not_followed",
          "headline": "Instructions not followed \u00b7 2024-04-07",
          "guest_report": "Hello- I received a message that my box was delivered last night and I did not receive it Can you please check for me Thank you!",
          "what_happened": "Hello- I received a message that my box was delivered last night and I did not receive it Can you please check for me Thank you!",
          "resolution": "Refunded the entire order since the box was delivered to the wrong address and the VIP was unable to retrieve it.",
          "error_by": "Courier",
          "refund_amount": "288.83",
          "churn": "Already a Client",
          "driver": "Tre Other",
          "route": "Methodology LAW RH 6",
          "courier": "Tre",
          "delivery_window": "Overnight",
          "instructions_before": "Google maps will take you to the correct address 21752 Pacific Coast Hwy. (1) We're at Space 8 (NOT space 8A). (2) I'm in the FRONT row unit 8. . (3) MUST leave my box at the front porch.",
          "instructions_after": "Google maps will take you to the correct address 21752 Pacific Coast Hwy. (1) We're at Space 8 (NOT space 8A). (2) I'm in the FRONT row unit 8. (3) MUST leave my box at the front porch. See photo for the drop-off location: https://tinyurl.com/yq8z9cny // https://tinyurl.com/ye2xcfxb",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/5358977/conversation/39852134907078#part_id=initial-part-39852134907078-2138761079",
          "source": "audit_xlsx:delivery_errors"
        }
      ],
      "last_error_summary": "Instructions not followed \u00b7 2024-04-07: Hello- I received a message that my box was delivered last night and I did not receive it Can you please check for me Thank you!",
      "last_error_date": "2024-04-07",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) READ ALL STEPS BEFORE YOU START \u2014 guest reported instructions were not followed last delivery. || (2) Google maps will take you to the correct address 21752 Pacific Coast Hwy. || (3) We're at Space 8 (NOT space 8A). || (4) I'm in the FRONT row unit 8. || (5) MUST leave my box at the front porch. See photo for the drop-off location: https://tinyurl.com/yq8z9cny // https://tinyurl.com/ye2xcfxb || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "historic_sheet_error",
          "title": "Using instructions that fixed this guest before (from error log)",
          "why": "Box went to the wrong address before \u2014 guest quote on file.",
          "how": "Extra confirm-you-are-here step using house number and landmarks.",
          "night_tip": "Double-check the street number in the app matches the building.",
          "source": "audit_xlsx:delivery_errors"
        },
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "prior_instructions_not_followed",
          "title": "Emphasized steps guest says were skipped last time",
          "why": "This guest already had a failed delivery when instructions were not followed.",
          "how": "Kept their must-do steps up front and added a read-all-steps-first reminder.",
          "night_tip": "Read all steps before you get out of the car. Guest is watching."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_instructions_not_followed",
          "title": "FACT: Instructions not followed on 2024-04-07",
          "problem": "Logged delivery error \u2014 Instructions not followed. Driver: Tre Other. Guest said: \"Hello- I received a message that my box was delivered last night and I did not receive it Can you please check for me Thank you!\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sheet_error",
            "date": "2024-04-07",
            "source": "audit_xlsx:delivery_errors",
            "quote": "Hello- I received a message that my box was delivered last night and I did not receive it Can you please check for me Thank you!",
            "resolution": "Refunded the entire order since the box was delivered to the wrong address and the VIP was unable to retrieve it.",
            "thread_url": "",
            "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/5358977/conversation/39852134907078#part_id=initial-part-39852134907078-2138761079",
            "instructions_before": "Google maps will take you to the correct address 21752 Pacific Coast Hwy. (1) We're at Space 8 (NOT space 8A). (2) I'm in the FRONT row unit 8. . (3) MUST leave my box at the front porch.",
            "instructions_after": "Google maps will take you to the correct address 21752 Pacific Coast Hwy. (1) We're at Space 8 (NOT space 8A). (2) I'm in the FRONT row unit 8. (3) MUST leave my box at the front porch. See photo for \u2026",
            "driver": "Tre Other",
            "route": "Methodology LAW RH 6"
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Spc 21. Moved to unit 21 - Still FRONT ROW, NOT 21A!</span>",
      "current_instructions": "Spc 21. Moved to unit 21 - Still FRONT ROW, NOT 21A!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 63,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_identifiers",
        "prior_instructions_not_followed",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Vincent Szydlowski",
      "email": "vinszyd@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875558",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) Place box by the front door) ||",
      "full_address": "4433 Arcola Ave, Toluca Lake, 91602",
      "maps_link": "https://www.google.com/maps/place/4433+Arcola+Ave%2C+Toluca+Lake%2C+91602+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 4433 on the mailbox or building. || (3) Place box by the front door) || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 4433 on the mailbox or building. || (3) Place box by the front door) || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as guide || (2) Place box by the front door) ||</span>",
      "current_instructions": "(1) Use Google Maps as guide || (2) Place box by the front door) ||",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Andrea Fung",
      "email": "an0r3a18@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877486",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 408. (1) Use Google Maps for guidance. || (2) Street # can be seen on the front wall beside the main door. || (3) No street parking but you can park on the of the driveway or double park on the street to delivery the food. || (4) Use code: #1993 to enter the building and proceed to the 4th floor. Look for Apt. 408\u2019s and leave box by the door",
      "full_address": "7045 Lanewood Ave, Apt 408, Los Angeles, 90028",
      "maps_link": "https://www.google.com/maps/place/7045+Lanewood+Ave%2C+Apt+408%2C+Los+Angeles%2C+90028+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 408. || (2) Use Google Maps for guidance. || (3) Street # can be seen on the front wall beside the main door. || (4) No street parking but you can park on the of the driveway or double park on the street to delivery the food. || (5) Use code: #1993 to enter the building and proceed to the 4th floor. Look for Apt. 408\u2019s and leave box by the door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 408. || (2) Use Google Maps for guidance. || (3) Street # can be seen on the front wall beside the main door. || (4) No street parking but you can park on the of the driveway or double park on the street to delivery the food. || (5) Use code: #1993 to enter the building and proceed to the 4th floor. Look for Apt. 408\u2019s and leave box by the door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 408. (1) Use Google Maps for guidance. || (2) Street # can be seen on the front wall beside the main door. || (3) No street parking but you can park on the of the driveway or double park on the street to delivery the food. || (4) Use code: #1993 to enter the building and proceed to the 4th floor. Look for Apt. 408\u2019s and leave box by the door",
      "current_instructions": "Apt 408. (1) Use Google Maps for guidance. || (2) Street # can be seen on the front wall beside the main door. || (3) No street parking but you can park on the of the driveway or double park on the street to delivery the food. || (4) Use code: #1993 to enter the building and proceed to the 4th floor. Look for Apt. 408\u2019s and leave box by the door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Sharan Street",
      "email": "sharan.street@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875501",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/254713",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The house number 6944 can be found on the white mailbox at the entrance to the driveway || (3) No gate; place the box by the front door. Plenty of room to park and turn around in the driveway but turn around before pulling back out onto the street because it's a blind curve",
      "full_address": "6944 Fernhill Dr, Malibu, 90265",
      "maps_link": "https://www.google.com/maps/place/6944+Fernhill+Dr%2C+Malibu%2C+90265+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number 6944 can be found on the white mailbox at the entrance to the driveway || (3) No gate; place the box by the front door. Plenty of room to park and turn around in the driveway but turn around before pulling back out onto the street because it's a blind curve || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number 6944 can be found on the white mailbox at the entrance to the driveway || (3) No gate; place the box by the front door. Plenty of room to park and turn around in the driveway but turn around before pulling back out onto the street because it's a blind curve || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address || (2) The house number 6944 can be found on the white mailbox at the entrance to the driveway || (3) No gate; place the box by the front door. Plenty of room to park and turn around in the driveway but turn around before pulling back out onto the street because it&#x27;s a blind curve",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The house number 6944 can be found on the white mailbox at the entrance to the driveway || (3) No gate; place the box by the front door. Plenty of room to park and turn around in the driveway but turn around before pulling back out onto the street because it's a blind curve",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Michelle Horsley",
      "email": "05mrhodes@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876457",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/255537",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "We are in tow townhomes that are connected to the culdesac at the end of the community. We are the 2nd townhome in. You can come in fat the front gate and leave it at the door. Thanks!",
      "full_address": "5576 Santa Alicia, San Diego, 92154",
      "maps_link": "https://www.google.com/maps/place/5576+Santa+Alicia%2C+San+Diego%2C+92154+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) We are in tow townhomes that are connected to the culdesac at the end of the community. || (2) You are at the CORRECT house if you see the number 5576 on the mailbox or building. || (3) We are the 2nd townhome in. || (4) You can come in fat the front gate and leave it at the door. || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) We are in tow townhomes that are connected to the culdesac at the end of the community. || (2) You are at the CORRECT house if you see the number 5576 on the mailbox or building. || (3) We are the 2nd townhome in. || (4) You can come in fat the front gate and leave it at the door. || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">We are in tow townhomes that are connected to the culdesac at the end of the community. We are the 2nd townhome in. You can come in fat the front gate and leave it at the door. Thanks!</span>",
      "current_instructions": "We are in tow townhomes that are connected to the culdesac at the end of the community. We are the 2nd townhome in. You can come in fat the front gate and leave it at the door. Thanks!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "jaime burke",
      "email": "jme196@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875759",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "752 Orpheus Ave, Encinitas, 92024",
      "maps_link": "https://www.google.com/maps/place/752+Orpheus+Ave%2C+Encinitas%2C+92024+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 752 Orpheus Ave, Encinitas, 92024. || (2) You are at the correct location if you see house/building number 752. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 752 Orpheus Ave, Encinitas, 92024. || (2) You are at the correct location if you see house/building number 752. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Roberta Liao",
      "email": "ladybug3114@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875872",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/258516",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Please just leave on the porch. Thanks!",
      "full_address": "3607 3rd Ave, Glendale, 91214",
      "maps_link": "https://www.google.com/maps/place/3607+3rd+Ave%2C+Glendale%2C+91214+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please just leave on the porch.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please just leave on the porch.",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Please just leave on the porch. Thanks!",
      "current_instructions": "Please just leave on the porch. Thanks!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 45,
      "risk_tier": "P2",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip"
      ],
      "priority": 3
    },
    {
      "name": "Anthony Allen",
      "email": "allena1um@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877348",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/264632",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 39. Ring doorbell",
      "full_address": "10402 Harlow Cir, Unit 39, San Diego, 92108",
      "maps_link": "https://www.google.com/maps/place/10402+Harlow+Cir%2C+Unit+39%2C+San+Diego%2C+92108+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "revised_instructions": "(1) Ring doorbell || (2) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 301-801-5296): leave box in a safe visible spot at 10402 Harlow Cir, Unit 39, San Diego, 92108. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Ring doorbell || (2) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 301-801-5296): leave box in a safe visible spot at 10402 Harlow Cir, Unit 39, San Diego, 92108. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 ",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "Ring",
            "doorbell"
          ],
          "span": "Ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Unit 39. <mark class=\"redline risk\">Ring</mark> <mark class=\"redline risk\">doorbell</mark>",
      "current_instructions": "Unit 39. Ring doorbell",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 77,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Addi Gaash",
      "email": "ohmygaash@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875786",
      "admin_profile_link": "",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Apt 307. Call box code is my last name \u201cGaash\u201d and I\u2019ll buzz you in. Please leave box in front of my apt door #307. DO NOT LEAVE IN MAILROOM",
      "full_address": "1420 N Alta Vista Blvd, Apt 307, Los Angeles, 90046",
      "maps_link": "https://www.google.com/maps/place/1420+N+Alta+Vista+Blvd%2C+Apt+307%2C+Los+Angeles%2C+90046+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Call box code is my last name \u201cGaash\u201d and I\u2019ll buzz you in. || (2) Please leave box in front of my apt door #307. || (3) DO NOT LEAVE IN MAILROOM || (4) If gate, call box, or buzzer fails: call guest at 310-422-9889 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Call box code is my last name \u201cGaash\u201d and I\u2019ll buzz you in. || (2) Please leave box in front of my apt door #307. || (3) DO NOT LEAVE IN MAILROOM || (4) If gate, call box, or buzzer fails: call guest at 310-422-9889 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "Call box",
            "buzz"
          ],
          "span": "Call box",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 307. <mark class=\"redline risk\">Call box</mark> code is my last name \u201cGaash\u201d and I\u2019ll <mark class=\"redline risk\">buzz</mark> you in. Please leave box in front of my apt door #307. DO NOT LEAVE IN MAILROOM",
      "current_instructions": "Apt 307. Call box code is my last name \u201cGaash\u201d and I\u2019ll buzz you in. Please leave box in front of my apt door #307. DO NOT LEAVE IN MAILROOM",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 22,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Robin Lieberman",
      "email": "robin@lifehoney.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875580",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door (out of streetview). Thank you!",
      "full_address": "6261 E Fox Glen Dr, Anaheim, 92807",
      "maps_link": "https://www.google.com/maps/place/6261+E+Fox+Glen+Dr%2C+Anaheim%2C+92807+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Leave at front door (out of streetview). || (2) You are at the CORRECT house if you see the number 6261 on the mailbox or building. || (3) Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at front door (out of streetview). || (2) You are at the CORRECT house if you see the number 6261 on the mailbox or building. || (3) Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Leave at front door (out of streetview). Thank you!</span>",
      "current_instructions": "Leave at front door (out of streetview). Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jenna Arkin",
      "email": "jennaarkin@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875383",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/269589",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use google maps to navigate. 5702 can be seen on the curb and beside the brown single door on the corner of E Parapet and San Anseline Dr. // (2) Leave box at my front door. Double check box labels and make sure it's named under JENNA ARKIN",
      "full_address": "5702 E Parapet St, Long Beach, 90808",
      "maps_link": "https://www.google.com/maps/place/5702+E+Parapet+St%2C+Long+Beach%2C+90808+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to navigate. 5702 can be seen on the curb and beside the brown single door on the corner of E Parapet and San Anseline Dr. // || (2) You are at the CORRECT house if you see the number 5702 on the mailbox or building. || (3) Leave box at my front door. Double check box labels and make sure it's named under JENNA ARKIN || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to navigate. 5702 can be seen on the curb and beside the brown single door on the corner of E Parapet and San Anseline Dr. // || (2) You are at the CORRECT house if you see the number 5702 on the mailbox or building. || (3) Leave box at my front door. Double check box labels and make sure it's named under JENNA ARKIN || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use google maps to navigate. 5702 can be seen on the curb and beside the brown single door on the corner of E Parapet and San Anseline Dr. // (2) Leave box at my front door. Double check box labels and make sure it&#x27;s named under JENNA ARKIN</span>",
      "current_instructions": "(1) Use google maps to navigate. 5702 can be seen on the curb and beside the brown single door on the corner of E Parapet and San Anseline Dr. // (2) Leave box at my front door. Double check box labels and make sure it's named under JENNA ARKIN",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Leah Breen",
      "email": "leahfbreen@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876317",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/269629",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave at front door",
      "full_address": "519 Sapphire St, Redondo Beach, 90277",
      "maps_link": "https://www.google.com/maps/place/519+Sapphire+St%2C+Redondo+Beach%2C+90277+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Please leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Please leave at front door",
      "current_instructions": "Please leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "EDWARD SCHLATTER",
      "email": "esforhome@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876134",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/269866",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Apt 10. (1) Apt 10, Building 5. Google maps will lead you to the apartment's front door // (2) Push \u201cdelivery\u201d then \u201c56789\u201d then push \u201center\u201d to unlock the door. The code is the same as it has been for over a year [Photo Reference: https://tinyurl.com/ywjzmwbr] // (3) Open the door. It does NOT open itself // (4) Enter BUILDING 5 then go up to the THIRD FLOOR // (5) Look for UNIT 10 (TEN) and leave the box on its front door. // (6.1) Last Option ONLY IF you can't get the code to work: Walk towards the apartments on the right across the street then place the box at the door located at the end of the hallway from the \"stairway\" door on the ground floor. [Last Option Photo Reference: https://tinyurl.com/yusqsrmw] // (6.2) You are required to text Methodology a photo of where you left it 833-544-9992, if you used the last option",
      "full_address": "496 Cliff Dr, Apt 10, Laguna Beach, 92651",
      "maps_link": "https://www.google.com/maps/place/496+Cliff+Dr%2C+Apt+10%2C+Laguna+Beach%2C+92651+USA/",
      "reviewed": "",
      "notes": "Historic error (Wrong address) [2024-04-21] \u2014 driver Michael Brusiee \u00b7 route Methodology LAW MB 4: \"Call verbatim - Speaker 2 \u00b7 0:01 Hello. Yes. Um, this is Ed Slaughter. I had a, the delivery last night. I have no idea where they put it. I can't find it. I wa\u2026\" Fix: Checked this and old POD is different Offered refund right away - VIP",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Google maps will lead you to the apartment's front door // || (2) You are at the CORRECT house if you see the number 496 on the mailbox or building. || (3) Push \u201cdelivery\u201d then \u201c56789\u201d then push \u201center\u201d to unlock the door. The code is the same as it has been for over a year [Photo Reference: https://tinyurl.com/ywjzmwbr] // || (4) Open the door. It does NOT open itself // || (5) Enter Building 5 then go up to the THIRD FLOOR // || (6) Look for UNIT 10 (TEN) and leave the box on its front door. // (6.1) Last Option ONLY IF you can't get the code to work: Walk towards the apartments on the rig\u2026",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [
        {
          "issue": "Wrong address",
          "issue_code": "prior_wrong_address",
          "date": "2024-04-21",
          "driver": "Michael Brusiee",
          "route": "Methodology LAW MB 4",
          "courier": "IC Drivers",
          "source": "audit_xlsx:delivery_errors",
          "guest_report": "Call verbatim - Speaker 2 \u00b7 0:01 Hello. Yes. Um, this is Ed Slaughter. I had a, the delivery last night. I have no idea where they put it. I can't find it. I walked all over my unit. They sent me some photos of the front door and they said, you know, trouble opening up the front door. Yeah, I understand that. It's, it's actually was wide open, this little keypads broken delivered it somewhere, they delivered it in some building that doesn't appear to be mine. I don't know where it is. I, they to\u2026",
          "what_happened": "Call verbatim - Speaker 2 \u00b7 0:01 Hello. Yes. Um, this is Ed Slaughter. I had a, the delivery last night. I have no idea where they put it. I can't find it. I walked all over my unit. They sent me some photos of the front door and they said, you know, trouble opening up the front door. Yeah, I understand that. It's, it's actually was wide open, this little keypads broken delivered it somewhere, they delivered it in some building that doesn't appear to be mine. I don't know where it is. I, they to\u2026",
          "resolution": "Checked this and old POD is different Offered refund right away - VIP",
          "instructions_before": "NA",
          "instructions_after": "(1) Google maps will lead you to the apartment's front door // (2) Push \u201cdelivery\u201d then \u201c56789\u201d then push \u201center\u201d to unlock the door. The code is the same as it has been for over a year [Photo Reference: https://tinyurl.com/ywjzmwbr] // (3) Open the door. It does NOT open itself // (4) Enter Buildin\u2026",
          "refund_amount": "250.85",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/4640330/conversation/39852135678616?view=List"
        }
      ],
      "error_count": 1,
      "driver": "Michael Brusiee",
      "route": "Methodology LAW MB 4",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 logged driver error(s)",
      "is_new_signup": false,
      "historic_drivers": [
        {
          "driver": "Michael Brusiee",
          "route": "Methodology LAW MB 4",
          "courier": "IC Drivers",
          "issue": "Wrong address",
          "date": "2024-04-21",
          "guest_report": "Call verbatim - Speaker 2 \u00b7 0:01 Hello. Yes. Um, this is Ed Slaughter. I had a, the delivery last night. I have no idea where they put it. I can't find it. I walked all over my unit. They sent me some\u2026"
        }
      ],
      "feedback_count": 0,
      "error_incidents": [
        {
          "kind": "sheet_error",
          "date": "2024-04-21",
          "issue": "Wrong address",
          "issue_code": "prior_wrong_address",
          "headline": "Wrong address \u00b7 2024-04-21",
          "guest_report": "Call verbatim - Speaker 2 \u00b7 0:01 Hello. Yes. Um, this is Ed Slaughter. I had a, the delivery last night. I have no idea where they put it. I can't find it. I walked all over my unit. They sent me some photos of the front door and they said, you know, trouble opening up the front door. Yeah, I understand that. It's, it's actually was wide open, this little keypads broken delivered it somewhere, they delivered it in some building that doesn't appear to be mine. I don't know where it is. I, they to\u2026",
          "what_happened": "Call verbatim - Speaker 2 \u00b7 0:01 Hello. Yes. Um, this is Ed Slaughter. I had a, the delivery last night. I have no idea where they put it. I can't find it. I walked all over my unit. They sent me some photos of the front door and they said, you know, trouble opening up the front door. Yeah, I understand that. It's, it's actually was wide open, this little keypads broken delivered it somewhere, they delivered it in some building that doesn't appear to be mine. I don't know where it is. I, they to\u2026",
          "resolution": "Checked this and old POD is different Offered refund right away - VIP",
          "error_by": "Methodology",
          "refund_amount": "250.85",
          "churn": "Retained",
          "driver": "Michael Brusiee",
          "route": "Methodology LAW MB 4",
          "courier": "IC Drivers",
          "delivery_window": "Evening",
          "instructions_before": "NA",
          "instructions_after": "(1) Google maps will lead you to the apartment's front door // (2) Push \u201cdelivery\u201d then \u201c56789\u201d then push \u201center\u201d to unlock the door. The code is the same as it has been for over a year [Photo Reference: https://tinyurl.com/ywjzmwbr] // (3) Open the door. It does NOT open itself // (4) Enter Building 5 then go up to the THIRD FLOOR // (5) Look for UNIT 10 (TEN) and leave the box on its front door.\u2026",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/4640330/conversation/39852135678616?view=List",
          "source": "audit_xlsx:delivery_errors"
        }
      ],
      "last_error_summary": "Wrong address \u00b7 2024-04-21: Call verbatim - Speaker 2 \u00b7 0:01 Hello. Yes. Um, this is Ed Slaughter. I had a, the delivery last night. I have no idea where they put it. I\u2026",
      "last_error_date": "2024-04-21",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Google maps will lead you to the apartment's front door // || (2) You are at the CORRECT house if you see the number 496 on the mailbox or building. || (3) Push \u201cdelivery\u201d then \u201c56789\u201d then push \u201center\u201d to unlock the door. The code is the same as it has been for over a year [Photo Reference: https://tinyurl.com/ywjzmwbr] // || (4) Open the door. It does NOT open itself // || (5) Enter Building 5 then go up to the THIRD FLOOR // || (6) Look for UNIT 10 (TEN) and leave the box on its front door. // (6.1) Last Option ONLY IF you can't get the code to work: Walk towards the apartments on the rig\u2026",
      "instruction_fixes": [
        {
          "code": "historic_sheet_error",
          "title": "Using instructions that fixed this guest before (from error log)",
          "why": "Box went to the wrong address before \u2014 guest quote on file.",
          "how": "Extra confirm-you-are-here step using house number and landmarks.",
          "night_tip": "Double-check the street number in the app matches the building.",
          "source": "audit_xlsx:delivery_errors"
        },
        {
          "code": "prior_wrong_address",
          "title": "Stronger address confirmation after wrong-address delivery",
          "why": "Box went to the wrong address before \u2014 guest quote on file.",
          "how": "Extra confirm-you-are-here step using house number and landmarks.",
          "night_tip": "Double-check the street number in the app matches the building."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_wrong_address",
          "title": "FACT: Wrong address on 2024-04-21",
          "problem": "Logged delivery error \u2014 Wrong address. Driver: Michael Brusiee. Guest said: \"Call verbatim - Speaker 2 \u00b7 0:01 Hello. Yes. Um, this is Ed Slaughter. I had a, the delivery last night. I have no idea where they put it. I can't find it. I walked all over my unit. They sent me some photos of the front\u2026\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sheet_error",
            "date": "2024-04-21",
            "source": "audit_xlsx:delivery_errors",
            "quote": "Call verbatim - Speaker 2 \u00b7 0:01 Hello. Yes. Um, this is Ed Slaughter. I had a, the delivery last night. I have no idea where they put it. I can't find it. I walked all over my unit. They sent me some photos of the front\u2026",
            "resolution": "Checked this and old POD is different Offered refund right away - VIP",
            "thread_url": "",
            "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/4640330/conversation/39852135678616?view=List",
            "instructions_before": "NA",
            "instructions_after": "(1) Google maps will lead you to the apartment's front door // (2) Push \u201cdelivery\u201d then \u201c56789\u201d then push \u201center\u201d to unlock the door. The code is the same as it has been for over a year [Photo Referen\u2026",
            "driver": "Michael Brusiee",
            "route": "Methodology LAW MB 4"
          }
        }
      ],
      "instruction_redline_html": "Apt 10. (1) Apt 10, Building 5. Google maps will lead you to the apartment&#x27;s front door // (2) Push \u201cdelivery\u201d then \u201c56789\u201d then push \u201center\u201d to unlock the door. The code is the same as it has been for over a year [Photo Reference: https://tinyurl.com/ywjzmwbr] // (3) Open the door. It does NOT open itself // (4) Enter BUILDING 5 then go up to the THIRD FLOOR // (5) Look for UNIT 10 (TEN) and leave the box on its front door. // (6.1) Last Option ONLY IF you can&#x27;t get the code to work: Walk towards the apartments on the right across the street then place the box at the door located at the end of the hallway from the &quot;stairway&quot; door on the ground floor. [Last Option Photo Reference: https://tinyurl.com/yusqsrmw] // (6.2) You are required to text Methodology a photo of where you left it 833-544-9992, if you used the last option",
      "current_instructions": "Apt 10. (1) Apt 10, Building 5. Google maps will lead you to the apartment's front door // (2) Push \u201cdelivery\u201d then \u201c56789\u201d then push \u201center\u201d to unlock the door. The code is the same as it has been for over a year [Photo Reference: https://tinyurl.com/ywjzmwbr] // (3) Open the door. It does NOT open itself // (4) Enter BUILDING 5 then go up to the THIRD FLOOR // (5) Look for UNIT 10 (TEN) and leave the box on its front door. // (6.1) Last Option ONLY IF you can't get the code to work: Walk towards the apartments on the right across the street then place the box at the door located at the end of the hallway from the \"stairway\" door on the ground floor. [Last Option Photo Reference: https://tinyurl.com/yusqsrmw] // (6.2) You are required to text Methodology a photo of where you left it 833-544-9992, if you used the last option",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 40,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_wrong_address",
        "highlight:red",
        "vip"
      ],
      "priority": 3
    },
    {
      "name": "Julie Snyder",
      "email": "juliesnyderz@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876396",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/270035",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "3011 Clune Ave, Venice, 90291",
      "maps_link": "https://www.google.com/maps/place/3011+Clune+Ave%2C+Venice%2C+90291+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to navigate to 3011 Clune Ave, Venice, 90291. || (2) You are at the correct location if you see house/building number 3011. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to navigate to 3011 Clune Ave, Venice, 90291. || (2) You are at the correct location if you see house/building number 3011. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 36,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "vip"
      ],
      "priority": 3
    },
    {
      "name": "Miranda Chih",
      "email": "skipjackms7@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877490",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/270206",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "224 Denim, Irvine, 92618",
      "maps_link": "https://www.google.com/maps/place/224+Denim%2C+Irvine%2C+92618+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 224 Denim, Irvine, 92618. || (2) You are at the correct location if you see house/building number 224. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 224 Denim, Irvine, 92618. || (2) You are at the correct location if you see house/building number 224. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Brandon Robinson",
      "email": "brandon.a.robinson@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876454",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/271390",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 1014. (1) Use Google Maps as a guide. || (2) Tell the security that you have a food delivery for Apt 1014, and they will let you in. || (3) Once inside, go to the 10th floor and look for Apt 1014. || (4) Leave the box at the front door",
      "full_address": "312 W 5th St, Apt 1014, Los Angeles, 90013",
      "maps_link": "https://www.google.com/maps/place/312+W+5th+St%2C+Apt+1014%2C+Los+Angeles%2C+90013+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 1014. || (2) Use Google Maps as a guide. || (3) Tell the security that you have a food delivery for Apt 1014, and they will let you in. || (4) Once inside, go to the 10th floor and look for Apt 1014. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 1014. || (2) Use Google Maps as a guide. || (3) Tell the security that you have a food delivery for Apt 1014, and they will let you in. || (4) Once inside, go to the 10th floor and look for Apt 1014. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 1014. (1) Use Google Maps as a guide. || (2) Tell the security that you have a food delivery for Apt 1014, and they will let you in. || (3) Once inside, go to the 10th floor and look for Apt 1014. || (4) Leave the box at the front door",
      "current_instructions": "Apt 1014. (1) Use Google Maps as a guide. || (2) Tell the security that you have a food delivery for Apt 1014, and they will let you in. || (3) Once inside, go to the 10th floor and look for Apt 1014. || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Robert Ly",
      "email": "ly.robert@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877330",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to locate the address (2) House is on 68 Bellatrix, please double-check the address (3) Leave the box at the front door // Photo of the front door: https://prnt.sc/bLiwPbv67517",
      "full_address": "68 Bellatrix, Irvine, 92618",
      "maps_link": "https://www.google.com/maps/place/68+Bellatrix%2C+Irvine%2C+92618+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google maps to locate the address || (2) You are at the CORRECT house if you see the number 68 on the mailbox or building. || (3) House is on 68 Bellatrix, please double-check the address || (4) Leave the box at the front door // Photo of the front door: https://prnt.sc/bLiwPbv67517 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google maps to locate the address || (2) You are at the CORRECT house if you see the number 68 on the mailbox or building. || (3) House is on 68 Bellatrix, please double-check the address || (4) Leave the box at the front door // Photo of the front door: https://prnt.sc/bLiwPbv67517 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google maps to locate the address (2) House is on 68 Bellatrix, please double-check the address (3) Leave the box at the front door // Photo of the front door: https://prnt.sc/bLiwPbv67517</span>",
      "current_instructions": "(1) Use Google maps to locate the address (2) House is on 68 Bellatrix, please double-check the address (3) Leave the box at the front door // Photo of the front door: https://prnt.sc/bLiwPbv67517",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Susan Von Turek",
      "email": "svturek1@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876364",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/275058",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please enter through unlocked courtyard gate and leave by front door. Thank you",
      "full_address": "11407 Normanton Way, San Diego, 92131",
      "maps_link": "https://www.google.com/maps/place/11407+Normanton+Way%2C+San+Diego%2C+92131+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please enter through unlocked courtyard gate and leave by front door. || (2) You are at the CORRECT house if you see the number 11407 on the mailbox or building. || (3) Thank you || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please enter through unlocked courtyard gate and leave by front door. || (2) You are at the CORRECT house if you see the number 11407 on the mailbox or building. || (3) Thank you || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please enter through unlocked courtyard gate and leave by front door. Thank you</span>",
      "current_instructions": "Please enter through unlocked courtyard gate and leave by front door. Thank you",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Natalia Aviles",
      "email": "angelnt6@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875781",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/276301",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The house has a white gate, and look for number 23222. || (3) Please leave food at the gate",
      "full_address": "23222 Dolorosa St, Woodland Hills, 91367",
      "maps_link": "https://www.google.com/maps/place/23222+Dolorosa+St%2C+Woodland+Hills%2C+91367+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house has a white gate, and look for number 23222. || (3) Please leave food at the gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house has a white gate, and look for number 23222. || (3) Please leave food at the gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address || (2) The house has a white gate, and look for number 23222. || (3) Please leave food at the gate",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The house has a white gate, and look for number 23222. || (3) Please leave food at the gate",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Donna Beebe",
      "email": "dbeebe2014@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877440",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door (out of streetview). Thank you!",
      "full_address": "12944 Newhope St, Garden Grove, 92840",
      "maps_link": "https://www.google.com/maps/place/12944+Newhope+St%2C+Garden+Grove%2C+92840+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Leave at front door (out of streetview). || (2) You are at the CORRECT house if you see the number 12944 on the mailbox or building. || (3) Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at front door (out of streetview). || (2) You are at the CORRECT house if you see the number 12944 on the mailbox or building. || (3) Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Leave at front door (out of streetview). Thank you!</span>",
      "current_instructions": "Leave at front door (out of streetview). Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Arya Azar",
      "email": "arya.azar@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876863",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "APt 425. (1) Use Google Maps as a guide. || (2) At the Intercom, find the guest Arya Azar (Apt 425) and/or call them to be buzzed in. || (3) Once inside, leave the box for Apt 425 inside the lobby. Note: It is an Apt Complex",
      "full_address": "12722 West Millennium, APt 425, Playa del Rey, 90293",
      "maps_link": "https://www.google.com/maps/place/12722+West+Millennium%2C+APt+425%2C+Playa+del+Rey%2C+90293+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) APt 425. || (2) Use Google Maps as a guide. || (3) At the Intercom, find the guest Arya Azar (Apt 425) and/or call them to be buzzed in. || (4) Once inside, leave the box for Apt 425 inside the lobby. Note: It is an Apt Complex || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) APt 425. || (2) Use Google Maps as a guide. || (3) At the Intercom, find the guest Arya Azar (Apt 425) and/or call them to be buzzed in. || (4) Once inside, leave the box for Apt 425 inside the lobby. Note: It is an Apt Complex || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "APt 425. (1) Use Google Maps as a guide. || (2) At the Intercom, find the guest Arya Azar (Apt 425) and/or call them to be buzzed in. || (3) Once inside, leave the box for Apt 425 inside the lobby. Note: It is an Apt Complex",
      "current_instructions": "APt 425. (1) Use Google Maps as a guide. || (2) At the Intercom, find the guest Arya Azar (Apt 425) and/or call them to be buzzed in. || (3) Once inside, leave the box for Apt 425 inside the lobby. Note: It is an Apt Complex",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Kaz Firpo",
      "email": "kaz@firpo.co",
      "order_link": "https://app.gomethodology.com/admin/orders/2875934",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/282098",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Gate Code 254511, then press the logo button at the bottom of the screen to open the gate. (1) Use Google Maps as guide || (2) House number 2545 is displayed at front || (3) Leave the box at the front door || IMPORTANT: If for any reason a driver ever cannot gain access: Please DO NOT block the gate under any circumstances",
      "full_address": "2545 Langdale Ave, Los Angeles, 90041",
      "maps_link": "https://www.google.com/maps/place/2545+Langdale+Ave%2C+Los+Angeles%2C+90041+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Gate Code 254511, then press the logo button at the bottom of the screen to open the gate. || (2) Use Google Maps as guide || (3) House number 2545 is displayed at front || (4) Leave the box at the front door || IMPORTANT: If for any reason a driver ever cannot gain access: Please DO NOT block the gate under any circumstances || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Gate Code 254511, then press the logo button at the bottom of the screen to open the gate. || (2) Use Google Maps as guide || (3) House number 2545 is displayed at front || (4) Leave the box at the front door || IMPORTANT: If for any reason a driver ever cannot gain access: Please DO NOT block the gate under any circumstances || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Gate Code 254511, then press the logo button at the bottom of the screen to open the gate. (1) Use Google Maps as guide || (2) House number 2545 is displayed at front || (3) Leave the box at the front door || IMPORTANT: If for any reason a driver ever cannot gain access: Please DO NOT block the gate under any circumstances",
      "current_instructions": "Gate Code 254511, then press the logo button at the bottom of the screen to open the gate. (1) Use Google Maps as guide || (2) House number 2545 is displayed at front || (3) Leave the box at the front door || IMPORTANT: If for any reason a driver ever cannot gain access: Please DO NOT block the gate under any circumstances",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "sofia Husein",
      "email": "sofiahusein@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876703",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/284644",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 201. (1) Use Google Maps as a guide. || (2) Use the door code: 439292, to enter. || (3) Once inside, take the elevator on the left, then go to floor 2. || (4) Go down the hall to Apt 201. || (5) Leave the box at the front door",
      "full_address": "512 Rose Ave, Unit 201, Venice, 90291",
      "maps_link": "https://www.google.com/maps/place/512+Rose+Ave%2C+Unit+201%2C+Venice%2C+90291+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 201. || (2) Use Google Maps as a guide. || (3) Use the door code: 439292, to enter. || (4) Once inside, take the elevator on the left, then go to floor 2. || (5) Go down the hall to Apt 201. || (6) Leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 201. || (2) Use Google Maps as a guide. || (3) Use the door code: 439292, to enter. || (4) Once inside, take the elevator on the left, then go to floor 2. || (5) Go down the hall to Apt 201. || (6) Leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 201. (1) Use Google Maps as a guide. || (2) Use the door code: 439292, to enter. || (3) Once inside, take the elevator on the left, then go to floor 2. || (4) Go down the hall to Apt 201. || (5) Leave the box at the front door",
      "current_instructions": "Unit 201. (1) Use Google Maps as a guide. || (2) Use the door code: 439292, to enter. || (3) Once inside, take the elevator on the left, then go to floor 2. || (4) Go down the hall to Apt 201. || (5) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Caroline McCallum",
      "email": "carolinemccallum1@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876283",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/285801",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "Please deliver the box by the front door. And text me when it arrives! 319-270-5713 Thank you!",
      "full_address": "901 23rd St, Santa Monica, 90403",
      "maps_link": "https://www.google.com/maps/place/901+23rd+St%2C+Santa+Monica%2C+90403+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-03-30] [#delivery-status]: Failed delivery \u2014 \"No box at the hub for this stop \u00b7 Ops: This is a canceled order. @U08407B2BDK Please make sure that all post\u2013cutoff cancellation requests (\u2026\"",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please deliver the box by the front door. || (2) You are at the CORRECT house if you see the number 901 on the mailbox or building. || (3) And text me when it arrives! || (4) 319-270-5713 Thank you!",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-03-30",
          "source": "#delivery-status:2026-03-30",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "No box at the hub for this stop",
          "thread_context": "This is a canceled order. @U08407B2BDK Please make sure that all post\u2013cutoff cancellation requests (i.e., AND all requests received after 11:00 PM PST Sunday/cut-off) are added to the Delivery Changes sheet. cc just ...",
          "guest_report": "No box at the hub for this stop",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Caroline McCallum *Failure Reason:* OTHER *Failure Notes:* No box at the hub for this stop _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: This is a canceled order. @U08407B2BDK Please make sure that all post\u2013cutoff c\u2026",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1774838930474589",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-03-30",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 No box at the hub for this stop",
          "guest_report": "No box at the hub for this stop",
          "what_happened": "No box at the hub for this stop",
          "failure_reason": "OTHER",
          "failure_notes": "No box at the hub for this stop",
          "driver": "",
          "resolution": "This is a canceled order. @U08407B2BDK Please make sure that all post\u2013cutoff cancellation requests (i.e., AND all requests received after 11:00 PM PST Sunday/cut-off) are added to the Delivery Changes sheet. cc just ...",
          "source": "#delivery-status:2026-03-30",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1774838930474589",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 No box at the hub for this stop",
      "last_error_date": "2026-03-30",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please deliver the box by the front door. || (2) You are at the CORRECT house if you see the number 901 on the mailbox or building. || (3) And text me when it arrives! || (4) 319-270-5713 Thank you!",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-03-30]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"No box at the hub for this stop\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-03-30",
            "source": "#delivery-status:2026-03-30",
            "channel": "#delivery-status",
            "quote": "No box at the hub for this stop",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1774838930474589",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please deliver the box by the front door. And text me when it arrives! 319-270-5713 Thank you!</span>",
      "current_instructions": "Please deliver the box by the front door. And text me when it arrives! 319-270-5713 Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 56,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "prior_failed_delivery",
        "highlight:red",
        "vip"
      ],
      "priority": 2
    },
    {
      "name": "Charlynn Mann",
      "email": "charlynnmann@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876107",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/287075",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) 14654 can be seen above our garage // (2) Leave box by the GARAGE DOOR and double check the box's label make sure it's named under CHARLYNN MANN. Thank you!",
      "full_address": "14654 Caminito Orense Este, San Diego, 92129",
      "maps_link": "https://www.google.com/maps/place/14654+Caminito+Orense+Este%2C+San+Diego%2C+92129+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 14654 can be seen above our garage // || (2) Leave box by the GARAGE DOOR and double check the box's label make sure it's named under CHARLYNN MANN. Thank you! || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 14654 can be seen above our garage // || (2) Leave box by the GARAGE DOOR and double check the box's label make sure it's named under CHARLYNN MANN. Thank you! || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) 14654 can be seen above our garage // (2) Leave box by the GARAGE DOOR and double check the box&#x27;s label make sure it&#x27;s named under CHARLYNN MANN. Thank you!",
      "current_instructions": "(1) 14654 can be seen above our garage // (2) Leave box by the GARAGE DOOR and double check the box's label make sure it's named under CHARLYNN MANN. Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Alessandra Hill",
      "email": "alessandra.s.hill@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875876",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/288523",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Updated Instructions: // (1) Our house number \"695\" is visible on the curb and the wall going to our door. // (2) Please leave the boxes right outside our front door. // (3) Double check the box's labels and make sure they're complete. You should leave multiple boxes for me when they say \"1 out of 2 OR 2 out of 2\" under my name. Thank you!",
      "full_address": "695 Holladay Rd, Pasadena, 91106",
      "maps_link": "https://www.google.com/maps/place/695+Holladay+Rd%2C+Pasadena%2C+91106+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: // || (2) Our house number \"695\" is visible on the curb and the wall going to our door. // || (3) Please leave the boxes right outside our front door. // || (4) Double check the box's labels and make sure they're complete. You should leave multiple boxes for me when they say \"1 out of 2 OR 2 out of 2\" under my name. Thank you! || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: // || (2) Our house number \"695\" is visible on the curb and the wall going to our door. // || (3) Please leave the boxes right outside our front door. // || (4) Double check the box's labels and make sure they're complete. You should leave multiple boxes for me when they say \"1 out of 2 OR 2 out of 2\" under my name. Thank you! || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Updated Instructions: // (1) Our house number &quot;695&quot; is visible on the curb and the wall going to our door. // (2) Please leave the boxes right outside our front door. // (3) Double check the box&#x27;s labels and make sure they&#x27;re complete. You should leave multiple boxes for me when they say &quot;1 out of 2 OR 2 out of 2&quot; under my name. Thank you!",
      "current_instructions": "Updated Instructions: // (1) Our house number \"695\" is visible on the curb and the wall going to our door. // (2) Please leave the boxes right outside our front door. // (3) Double check the box's labels and make sure they're complete. You should leave multiple boxes for me when they say \"1 out of 2 OR 2 out of 2\" under my name. Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Ariel Lissauer",
      "email": "ariel@lissauer.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2876479",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at the front garage and painted on the curb || (3) Leave the box at the front door",
      "full_address": "3151 Oarfish Ln, Oxnard, 93035",
      "maps_link": "https://www.google.com/maps/place/3151+Oarfish+Ln%2C+Oxnard%2C+93035+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at the front garage and painted on the curb || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at the front garage and painted on the curb || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at the front garage and painted on the curb || (3) Leave the box at the front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at the front garage and painted on the curb || (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Julia Getz",
      "email": "drgetz@getzwell.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876133",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/291999",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 306. (1) Use Google Maps as a guide. || (2) Enter the building code: #1980 to enter the main/front door. || (3) Once inside the building or in the lobby, look for the mailboxes. || (4) Carefully leave the box for Apt 306, near the mailboxes, inside the main/front door",
      "full_address": "10760 Missouri Ave, Apt 306, Los Angeles, 90025",
      "maps_link": "https://www.google.com/maps/place/10760+Missouri+Ave%2C+Apt+306%2C+Los+Angeles%2C+90025+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 306. || (2) Use Google Maps as a guide. || (3) Enter the building code: #1980 to enter the main/front door. || (4) Once inside the building or in the lobby, look for the mailboxes. || (5) Carefully leave the box for Apt 306, near the mailboxes, inside the main/front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 306. || (2) Use Google Maps as a guide. || (3) Enter the building code: #1980 to enter the main/front door. || (4) Once inside the building or in the lobby, look for the mailboxes. || (5) Carefully leave the box for Apt 306, near the mailboxes, inside the main/front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 306. (1) Use Google Maps as a guide. || (2) Enter the building code: #1980 to enter the main/front door. || (3) Once inside the building or in the lobby, look for the mailboxes. || (4) Carefully leave the box for Apt 306, near the mailboxes, inside the main/front door",
      "current_instructions": "Apt 306. (1) Use Google Maps as a guide. || (2) Enter the building code: #1980 to enter the main/front door. || (3) Once inside the building or in the lobby, look for the mailboxes. || (4) Carefully leave the box for Apt 306, near the mailboxes, inside the main/front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Leeann Ho",
      "email": "lnoellaho@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876127",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/296156",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) 4283 is the white house with brick accent. (2) Go up the stairway. (3) Leave at 4283's front door",
      "full_address": "4283 Maryland St, San Diego, 92103",
      "maps_link": "https://www.google.com/maps/place/4283+Maryland+St%2C+San+Diego%2C+92103+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 4283 is the white house with brick accent. || (2) Go up the stairway. || (3) Leave at 4283's front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 4283 is the white house with brick accent. || (2) Go up the stairway. || (3) Leave at 4283's front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) 4283 is the white house with brick accent. (2) Go up the stairway. (3) Leave at 4283&#x27;s front door",
      "current_instructions": "(1) 4283 is the white house with brick accent. (2) Go up the stairway. (3) Leave at 4283's front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "India Howlett",
      "email": "indiahowlett@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876471",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/299982",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "6270 E Sea Breeze Dr, Long Beach, 90803",
      "maps_link": "https://www.google.com/maps/place/6270+E+Sea+Breeze+Dr%2C+Long+Beach%2C+90803+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 6270 E Sea Breeze Dr, Long Beach, 90803. || (2) You are at the correct location if you see house/building number 6270. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 6270 E Sea Breeze Dr, Long Beach, 90803. || (2) You are at the correct location if you see house/building number 6270. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Tena Rubio",
      "email": "tenarubio@msn.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875677",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/304163",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) House number 481 is painted on the curb in front of the house AND is on the house || (2) Leave box on front porch as close to door as possible. [Photo Reference: http://tinyurl.com/3k2payuv] || (3) IMPORTANT: DOUBLE CHECK ADDRESS. OUR FOOD IS BEING DELIVERED TO INCORRECT ADDRESS. IT'S 481. Thank you",
      "full_address": "481 N Sunnyslope Ave, Pasadena, 91107",
      "maps_link": "https://www.google.com/maps/place/481+N+Sunnyslope+Ave%2C+Pasadena%2C+91107+USA/",
      "reviewed": "",
      "notes": "Historic error (Wrong address) [2024-02-11] \u2014 driver Edward Hernandez \u00b7 route Methodology LAV LT: \"It\u2019s not just inconvenient it\u2019s inconsistent. This happened last week. What\u2019s going on with our delivery service? Hi Gelo. I just received a message saying my f\u2026\" Fix: Issued $20 credit. VIP Guest is requesting for a phone call from management. Tag",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 481 on the mailbox or building. || (3) The house number 481 is painted on the sidewalk in front of the house || (4) Please just leave on front porch but put as close to door as possible || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [
        {
          "issue": "Wrong address",
          "issue_code": "prior_wrong_address",
          "date": "2024-02-11",
          "driver": "Edward Hernandez",
          "route": "Methodology LAV LT",
          "courier": "IC Drivers",
          "source": "audit_xlsx:delivery_errors",
          "guest_report": "It\u2019s not just inconvenient it\u2019s inconsistent. This happened last week. What\u2019s going on with our delivery service? Hi Gelo. I just received a message saying my food has been delivered. I never received the box of food. This happened last week, too. My food mysteriously disappeared and no one could find it. So it's lost again. As I mentioned before, I rely on you guys. But it's so inconsistent. Are you not vetting your drivers? I'd like someone to track down the food and please deliver it. Context\u2026",
          "what_happened": "It\u2019s not just inconvenient it\u2019s inconsistent. This happened last week. What\u2019s going on with our delivery service? Hi Gelo. I just received a message saying my food has been delivered. I never received the box of food. This happened last week, too. My food mysteriously disappeared and no one could find it. So it's lost again. As I mentioned before, I rely on you guys. But it's so inconsistent. Are you not vetting your drivers? I'd like someone to track down the food and please deliver it. Context\u2026",
          "resolution": "Issued $20 credit. VIP Guest is requesting for a phone call from management. Tagging @stuart.hamilton",
          "instructions_before": "na",
          "instructions_after": "(1) Use Google Maps to locate the address || (2) The house number 481 is painted on the sidewalk in front of the house || (3) Please just leave on front porch but put as close to door as possible.",
          "refund_amount": "20",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/5357447/conversation/39852131661832?view=List"
        }
      ],
      "error_count": 1,
      "driver": "Edward Hernandez",
      "route": "Methodology LAV LT",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 logged driver error(s)",
      "is_new_signup": false,
      "historic_drivers": [
        {
          "driver": "Edward Hernandez",
          "route": "Methodology LAV LT",
          "courier": "IC Drivers",
          "issue": "Wrong address",
          "date": "2024-02-11",
          "guest_report": "It\u2019s not just inconvenient it\u2019s inconsistent. This happened last week. What\u2019s going on with our delivery service? Hi Gelo. I just received a message saying my food has been delivered. I never received\u2026"
        }
      ],
      "feedback_count": 0,
      "error_incidents": [
        {
          "kind": "sheet_error",
          "date": "2024-02-11",
          "issue": "Wrong address",
          "issue_code": "prior_wrong_address",
          "headline": "Wrong address \u00b7 2024-02-11",
          "guest_report": "It\u2019s not just inconvenient it\u2019s inconsistent. This happened last week. What\u2019s going on with our delivery service? Hi Gelo. I just received a message saying my food has been delivered. I never received the box of food. This happened last week, too. My food mysteriously disappeared and no one could find it. So it's lost again. As I mentioned before, I rely on you guys. But it's so inconsistent. Are you not vetting your drivers? I'd like someone to track down the food and please deliver it. Context\u2026",
          "what_happened": "It\u2019s not just inconvenient it\u2019s inconsistent. This happened last week. What\u2019s going on with our delivery service? Hi Gelo. I just received a message saying my food has been delivered. I never received the box of food. This happened last week, too. My food mysteriously disappeared and no one could find it. So it's lost again. As I mentioned before, I rely on you guys. But it's so inconsistent. Are you not vetting your drivers? I'd like someone to track down the food and please deliver it. Context\u2026",
          "resolution": "Issued $20 credit. VIP Guest is requesting for a phone call from management. Tagging @stuart.hamilton",
          "error_by": "Courier",
          "refund_amount": "20",
          "churn": "Retained",
          "driver": "Edward Hernandez",
          "route": "Methodology LAV LT",
          "courier": "IC Drivers",
          "delivery_window": "Overnight",
          "instructions_before": "na",
          "instructions_after": "(1) Use Google Maps to locate the address || (2) The house number 481 is painted on the sidewalk in front of the house || (3) Please just leave on front porch but put as close to door as possible.",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/5357447/conversation/39852131661832?view=List",
          "source": "audit_xlsx:delivery_errors"
        }
      ],
      "last_error_summary": "Wrong address \u00b7 2024-02-11: It\u2019s not just inconvenient it\u2019s inconsistent. This happened last week. What\u2019s going on with our delivery service? Hi Gelo. I just received a\u2026",
      "last_error_date": "2024-02-11",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 481 on the mailbox or building. || (3) The house number 481 is painted on the sidewalk in front of the house || (4) Please just leave on front porch but put as close to door as possible || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "historic_sheet_error",
          "title": "Using instructions that fixed this guest before (from error log)",
          "why": "Box went to the wrong address before \u2014 guest quote on file.",
          "how": "Extra confirm-you-are-here step using house number and landmarks.",
          "night_tip": "Double-check the street number in the app matches the building.",
          "source": "audit_xlsx:delivery_errors"
        },
        {
          "code": "prior_wrong_address",
          "title": "Stronger address confirmation after wrong-address delivery",
          "why": "Box went to the wrong address before \u2014 guest quote on file.",
          "how": "Extra confirm-you-are-here step using house number and landmarks.",
          "night_tip": "Double-check the street number in the app matches the building."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_wrong_address",
          "title": "FACT: Wrong address on 2024-02-11",
          "problem": "Logged delivery error \u2014 Wrong address. Driver: Edward Hernandez. Guest said: \"It\u2019s not just inconvenient it\u2019s inconsistent. This happened last week. What\u2019s going on with our delivery service? Hi Gelo. I just received a message saying my food has been delivered. I never received the box of food. Th\u2026\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sheet_error",
            "date": "2024-02-11",
            "source": "audit_xlsx:delivery_errors",
            "quote": "It\u2019s not just inconvenient it\u2019s inconsistent. This happened last week. What\u2019s going on with our delivery service? Hi Gelo. I just received a message saying my food has been delivered. I never received the box of food. Th\u2026",
            "resolution": "Issued $20 credit. VIP Guest is requesting for a phone call from management. Tagging @stuart.hamilton",
            "thread_url": "",
            "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/5357447/conversation/39852131661832?view=List",
            "instructions_before": "na",
            "instructions_after": "(1) Use Google Maps to locate the address || (2) The house number 481 is painted on the sidewalk in front of the house || (3) Please just leave on front porch but put as close to door as possible.",
            "driver": "Edward Hernandez",
            "route": "Methodology LAV LT"
          }
        }
      ],
      "instruction_redline_html": "(1) House number 481 is painted on the curb in front of the house AND is on the house || (2) Leave box on front porch as close to door as possible. [Photo Reference: http://tinyurl.com/3k2payuv] || (3) IMPORTANT: DOUBLE CHECK ADDRESS. OUR FOOD IS BEING DELIVERED TO INCORRECT ADDRESS. IT&#x27;S 481. Thank you",
      "current_instructions": "(1) House number 481 is painted on the curb in front of the house AND is on the house || (2) Leave box on front porch as close to door as possible. [Photo Reference: http://tinyurl.com/3k2payuv] || (3) IMPORTANT: DOUBLE CHECK ADDRESS. OUR FOOD IS BEING DELIVERED TO INCORRECT ADDRESS. IT'S 481. Thank you",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 45,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_wrong_address",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Pearl Engler",
      "email": "drpearlengler@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876539",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "#5727",
      "full_address": "707 Toro Canyon Rd, Santa Barbara, 93108",
      "maps_link": "https://www.google.com/maps/place/707+Toro+Canyon+Rd%2C+Santa+Barbara%2C+93108+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 707 Toro Canyon Rd, Santa Barbara, 93108. || (2) You are at the correct location if you see house/building number 707. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 707 Toro Canyon Rd, Santa Barbara, 93108. || (2) You are at the correct location if you see house/building number 707. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "#5727",
      "current_instructions": "#5727",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Sophia Rai",
      "email": "sophia.rai@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875495",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/305559",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Gate Code is 2020\u2714\ufe0f || Make sure to press the checkmark after the numbers 2020 || \u2714\ufe0f functions as \"enter\" || The door opens inward onto the property and not outward to the sidewalk. So it's push, not pull. || Please deliver to 3174 front door balcony Thank you",
      "full_address": "3174 Rowena Ave, Los Angeles, 90027",
      "maps_link": "https://www.google.com/maps/place/3174+Rowena+Ave%2C+Los+Angeles%2C+90027+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Gate Code is 2020\u2714\ufe0f || (2) You are at the CORRECT house if you see the number 3174 on the mailbox or building. || (3) Make sure to press the checkmark after the numbers 2020 || (4) \u2714\ufe0f functions as \"enter\" || (5) The door opens inward onto the property and not outward to the sidewalk. So it's push, not pull. || (6) Please deliver to 3174 front door balcony Thank you || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Gate Code is 2020\u2714\ufe0f || (2) You are at the CORRECT house if you see the number 3174 on the mailbox or building. || (3) Make sure to press the checkmark after the numbers 2020 || (4) \u2714\ufe0f functions as \"enter\" || (5) The door opens inward onto the property and not outward to the sidewalk. So it's push, not pull. || (6) Please deliver to 3174 front door balcony Thank you || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Gate Code is 2020\u2714\ufe0f || Make sure to press the checkmark after the numbers 2020 || \u2714\ufe0f functions as &quot;enter&quot; || The door opens inward onto the property and not outward to the sidewalk. So it&#x27;s push, not pull. || Please deliver to 3174 front door balcony Thank you</span>",
      "current_instructions": "Gate Code is 2020\u2714\ufe0f || Make sure to press the checkmark after the numbers 2020 || \u2714\ufe0f functions as \"enter\" || The door opens inward onto the property and not outward to the sidewalk. So it's push, not pull. || Please deliver to 3174 front door balcony Thank you",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Robert Wolfe",
      "email": "rhwolfe@sbcglobal.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2876343",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/307531",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) 10269 can be found on the curb and on the garage. // (2) Leave box at the alcove front gate door. // (3) Make sure box has my name Celeste Wolfe",
      "full_address": "10269 Orton Ave, Los Angeles, 90064",
      "maps_link": "https://www.google.com/maps/place/10269+Orton+Ave%2C+Los+Angeles%2C+90064+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 10269 can be found on the curb and on the garage. // || (2) Leave box at the alcove front gate door. // || (3) Make sure box has my name Celeste Wolfe || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 10269 can be found on the curb and on the garage. // || (2) Leave box at the alcove front gate door. // || (3) Make sure box has my name Celeste Wolfe || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) 10269 can be found on the curb and on the garage. // (2) Leave box at the alcove front gate door. // (3) Make sure box has my name Celeste Wolfe",
      "current_instructions": "(1) 10269 can be found on the curb and on the garage. // (2) Leave box at the alcove front gate door. // (3) Make sure box has my name Celeste Wolfe",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Brandy Lipton",
      "email": "brandy.lipton@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875322",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/309750",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door",
      "full_address": "3258 Oregon Ave, Costa Mesa, 92626",
      "maps_link": "https://www.google.com/maps/place/3258+Oregon+Ave%2C+Costa+Mesa%2C+92626+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave at front door",
      "current_instructions": "Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Courtney Conigliaro",
      "email": "cbconigliaro@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876506",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/311254",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "134 Via Pasqual, Redondo Beach, 90277",
      "maps_link": "https://www.google.com/maps/place/134+Via+Pasqual%2C+Redondo+Beach%2C+90277+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 134 Via Pasqual, Redondo Beach, 90277. || (2) You are at the correct location if you see house/building number 134. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 134 Via Pasqual, Redondo Beach, 90277. || (2) You are at the correct location if you see house/building number 134. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Corey May",
      "email": "corey@sekretagents.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876226",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "leave in front",
      "full_address": "952 Stonehill Ln, Los Angeles, 90049",
      "maps_link": "https://www.google.com/maps/place/952+Stonehill+Ln%2C+Los+Angeles%2C+90049+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) leave in front || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) leave in front || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "leave in front",
      "current_instructions": "leave in front",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Hilary Renaldy",
      "email": "hilaryrenaldy@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875292",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/315628",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "# A. Unit A is upstairs on 2nd floor on corner of Garnet St and New High Ct. Gate code is 3535 to get into the courtyard. Photos: https://tinyurl.com/yc8c5y57 || https://tinyurl.com/2wz3kcjm",
      "full_address": "200A New High Ct, # A, Redondo Beach, 90277",
      "maps_link": "https://www.google.com/maps/place/200A+New+High+Ct%2C+%23+A%2C+Redondo+Beach%2C+90277+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) # A. Unit A is upstairs on 2nd floor on corner of Garnet St and New High Ct. Gate code is 3535 to get into the courtyard. Photos: https: || (2) You are at the CORRECT house if you see the number 200 on the mailbox or building. || (3) tinyurl.com/yc8c5y57 || (4) https: || (5) tinyurl.com/2wz3kcjm || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) # A. Unit A is upstairs on 2nd floor on corner of Garnet St and New High Ct. Gate code is 3535 to get into the courtyard. Photos: https: || (2) You are at the CORRECT house if you see the number 200 on the mailbox or building. || (3) tinyurl.com/yc8c5y57 || (4) https: || (5) tinyurl.com/2wz3kcjm || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\"># A. Unit A is upstairs on 2nd floor on corner of Garnet St and New High Ct. Gate code is 3535 to get into the courtyard. Photos: https://tinyurl.com/yc8c5y57 || https://tinyurl.com/2wz3kcjm</span>",
      "current_instructions": "# A. Unit A is upstairs on 2nd floor on corner of Garnet St and New High Ct. Gate code is 3535 to get into the courtyard. Photos: https://tinyurl.com/yc8c5y57 || https://tinyurl.com/2wz3kcjm",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Corrine Ishio",
      "email": "corrine@myworkingsoul.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877345",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/329718",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps for guidance. || (2) House No. \"7850\" can be found to the left of the front door || (3) Leave box by the front door behind pot to hide box from street view",
      "full_address": "7850 Ivanhoe Ave, La Jolla, 92037",
      "maps_link": "https://www.google.com/maps/place/7850+Ivanhoe+Ave%2C+La+Jolla%2C+92037+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 7850 on the mailbox or building. || (3) House No. \"7850\" can be found to the left of the front door || (4) Leave box by the front door behind pot to hide box from street view || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps for guidance. || (2) You are at the CORRECT house if you see the number 7850 on the mailbox or building. || (3) House No. \"7850\" can be found to the left of the front door || (4) Leave box by the front door behind pot to hide box from street view || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps for guidance. || (2) House No. &quot;7850&quot; can be found to the left of the front door || (3) Leave box by the front door behind pot to hide box from street view</span>",
      "current_instructions": "(1) Use Google Maps for guidance. || (2) House No. \"7850\" can be found to the left of the front door || (3) Leave box by the front door behind pot to hide box from street view",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Janet Brown",
      "email": "jfwbrown@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875214",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "There is a guard at the gate; we will leave the company name at the gate (1) Use Google Maps as guide || (2) House number 3242 is displayed at front || (3) Leave the box on the front porch",
      "full_address": "3242 Sunset Hills Blvd, Thousand Oaks, 91362",
      "maps_link": "https://www.google.com/maps/place/3242+Sunset+Hills+Blvd%2C+Thousand+Oaks%2C+91362+USA/",
      "reviewed": "",
      "notes": "Last error [2026-03-09] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route\"; Prior feedback [2026-02-23] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route\"",
      "revised_instructions": "(1) There is a guard at the gate; we will leave the company name at the gate || (2) Use Google Maps as guide || (3) House number 3242 is displayed at front || (4) Leave the box on the front porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-03-09",
          "source": "#delivery-status:2026-03-09",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "thread_context": "",
          "guest_report": "FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1773054615043159",
          "wc_link_label": "Open WC Slack post"
        },
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-02-23",
          "source": "#delivery-status:2026-02-23",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "thread_context": "",
          "guest_report": "FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1771851614068089",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 2 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 2,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-03-09",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 OTHER",
          "guest_report": "FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route",
          "what_happened": "FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-03-09",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1773054615043159",
          "wc_link_label": "Open WC Slack post"
        },
        {
          "kind": "slack_feedback",
          "date": "2026-02-23",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 OTHER",
          "guest_report": "FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route",
          "what_happened": "FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-02-23",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1771851614068089",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 OTHER: FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for\u2026",
      "last_error_date": "2026-03-09",
      "suggested_instructions": "(1) There is a guard at the gate; we will leave the company name at the gate || (2) Use Google Maps as guide || (3) House number 3242 is displayed at front || (4) Leave the box on the front porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-03-09]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-03-09",
            "source": "#delivery-status:2026-03-09",
            "channel": "#delivery-status",
            "quote": "FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1773054615043159",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-02-23]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-02-23",
            "source": "#delivery-status:2026-02-23",
            "channel": "#delivery-status",
            "quote": "FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Fixing route",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1771851614068089",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "There is a guard at the gate; we will leave the company name at the gate (1) Use Google Maps as guide || (2) House number 3242 is displayed at front || (3) Leave the box on the front porch",
      "current_instructions": "There is a guard at the gate; we will leave the company name at the gate (1) Use Google Maps as guide || (2) House number 3242 is displayed at front || (3) Leave the box on the front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 61,
      "risk_tier": "P1",
      "risk_factors": [
        "prior_failed_delivery",
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Bill Lasarow",
      "email": "billl@visualartsource.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876345",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/331801",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Google maps is accurate (1) House #231 shows in the mailbox on sidewalk (2) Go through the parking space on the right of the mailbox (3) Leave box on the front porch",
      "full_address": "231 Cedar Heights Dr, Thousand Oaks, 91360",
      "maps_link": "https://www.google.com/maps/place/231+Cedar+Heights+Dr%2C+Thousand+Oaks%2C+91360+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Google maps is accurate || (2) You are at the CORRECT house if you see the number 231 on the mailbox or building. || (3) House #231 shows in the mailbox on sidewalk || (4) Go through the parking space on the right of the mailbox || (5) Leave box on the front porch || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Google maps is accurate || (2) You are at the CORRECT house if you see the number 231 on the mailbox or building. || (3) House #231 shows in the mailbox on sidewalk || (4) Go through the parking space on the right of the mailbox || (5) Leave box on the front porch || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Google maps is accurate (1) House #231 shows in the mailbox on sidewalk (2) Go through the parking space on the right of the mailbox (3) Leave box on the front porch</span>",
      "current_instructions": "Google maps is accurate (1) House #231 shows in the mailbox on sidewalk (2) Go through the parking space on the right of the mailbox (3) Leave box on the front porch",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Matt Endler",
      "email": "endler.matthew@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876637",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/332338",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 501. (1) Use Google Maps to locate the address // (2) You'll see the \"218\" sign in front of the building. See photo: https://prnt.sc/QTXkQoSLN8Ce // (3) Enter the gate code: #5634 to open the door. // (4) Enter the building and look for the elevator // (5) Take the elevator, and go to the 5th floor // (6) Look for Unit 501 // (7) Leave the box at the front door of Unit 501",
      "full_address": "218 S Occidental Blvd, Apt 501, Los Angeles, 90057",
      "maps_link": "https://www.google.com/maps/place/218+S+Occidental+Blvd%2C+Apt+501%2C+Los+Angeles%2C+90057+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 501. || (2) Use Google Maps to locate the address // || (3) You'll see the \"218\" sign in front of the building. See photo: https://prnt.sc/QTXkQoSLN8Ce // || (4) Enter the gate code: #5634 to open the door. // || (5) Enter the building and look for the elevator // || (6) Take the elevator, and go to the 5th floor // || (7) Look for Unit 501 // || (8) Leave the box at the front door of Unit 501 || (9) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (10) If gate, call box, or buzzer fails: call guest at 310-383-3787 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 501. || (2) Use Google Maps to locate the address // || (3) You'll see the \"218\" sign in front of the building. See photo: https://prnt.sc/QTXkQoSLN8Ce // || (4) Enter the gate code: #5634 to open the door. // || (5) Enter the building and look for the elevator // || (6) Take the elevator, and go to the 5th floor // || (7) Look for Unit 501 // || (8) Leave the box at the front door of Unit 501 || (9) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (10) If gate, call box, or buzzer fails: call guest at 310-383-3787 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "gate code"
          ],
          "span": "gate code",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 501. (1) Use Google Maps to locate the address // (2) You&#x27;ll see the &quot;218&quot; sign in front of the building. See photo: https://prnt.sc/QTXkQoSLN8Ce // (3) Enter the <mark class=\"redline risk\">gate code</mark>: #5634 to open the door. // (4) Enter the building and look for the elevator // (5) Take the elevator, and go to the 5th floor // (6) Look for Unit 501 // (7) Leave the box at the front door of Unit 501",
      "current_instructions": "Apt 501. (1) Use Google Maps to locate the address // (2) You'll see the \"218\" sign in front of the building. See photo: https://prnt.sc/QTXkQoSLN8Ce // (3) Enter the gate code: #5634 to open the door. // (4) Enter the building and look for the elevator // (5) Take the elevator, and go to the 5th floor // (6) Look for Unit 501 // (7) Leave the box at the front door of Unit 501",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 29,
      "risk_tier": "P2",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Erin Shih",
      "email": "cow_parade2003@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876373",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/335014",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at the front door",
      "full_address": "2860 Gainsborough Dr, San Marino, 91108",
      "maps_link": "https://www.google.com/maps/place/2860+Gainsborough+Dr%2C+San+Marino%2C+91108+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at the front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at the front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Leave at the front door",
      "current_instructions": "Leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Trishla Wooten",
      "email": "triwoo78@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876287",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/336035",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "36 Norma Ct, Camarillo, 93010",
      "maps_link": "https://www.google.com/maps/place/36+Norma+Ct%2C+Camarillo%2C+93010+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 36 Norma Ct, Camarillo, 93010. || (2) You are at the correct location if you see house/building number 36. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 36 Norma Ct, Camarillo, 93010. || (2) You are at the correct location if you see house/building number 36. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Leslie Sayre",
      "email": "lesliesayre@rfmgroup.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875637",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/338333",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 33 is displayed at front || (3) Leave the box on the front porch There is no gate",
      "full_address": "33 Platal St, Rancho Mission Viejo, 92694",
      "maps_link": "https://www.google.com/maps/place/33+Platal+St%2C+Rancho+Mission+Viejo%2C+92694+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 33 is displayed at front || (3) Leave the box on the front porch There is no gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 33 is displayed at front || (3) Leave the box on the front porch There is no gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 33 is displayed at front || (3) Leave the box on the front porch There is no gate",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 33 is displayed at front || (3) Leave the box on the front porch There is no gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Shereen Khan",
      "email": "khanduit48@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876572",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Top of stairs at front door, please",
      "full_address": "3490 Dover St, Los Angeles, 90039",
      "maps_link": "https://www.google.com/maps/place/3490+Dover+St%2C+Los+Angeles%2C+90039+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Top of stairs at front door, please || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Top of stairs at front door, please || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Top of stairs at front door, please",
      "current_instructions": "Top of stairs at front door, please",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Roberta Villanueva",
      "email": "stargazeriii@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877413",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/342318",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Updated Night Instructions: // // (1) 1127 is in between 1121 and 1129. Number 1127 can be seen on the curb and below the rightmost square window on the house facing the street // (2) Enter the narrow walkway between houses 1121 and 1127 // (2) Leave at 1127's front door to your right then pick up old Methodology boxes and empties",
      "full_address": "1127 Crowne Dr, Pasadena, 91107",
      "maps_link": "https://www.google.com/maps/place/1127+Crowne+Dr%2C+Pasadena%2C+91107+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Night Instructions: // // || (2) You are at the CORRECT house if you see the number 1127 on the mailbox or building. || (3) 1127 is in between 1121 and 1129. Number 1127 can be seen on the curb and below the rightmost square window on the house facing the street // || (4) Enter the narrow walkway between houses 1121 and 1127 // || (5) Leave at 1127's front door to your right then pick up old Methodology boxes and empties || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Night Instructions: // // || (2) You are at the CORRECT house if you see the number 1127 on the mailbox or building. || (3) 1127 is in between 1121 and 1129. Number 1127 can be seen on the curb and below the rightmost square window on the house facing the street // || (4) Enter the narrow walkway between houses 1121 and 1127 // || (5) Leave at 1127's front door to your right then pick up old Methodology boxes and empties || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Updated Night Instructions: // // (1) 1127 is in between 1121 and 1129. Number 1127 can be seen on the curb and below the rightmost square window on the house facing the street // (2) Enter the narrow walkway between houses 1121 and 1127 // (2) Leave at 1127&#x27;s front door to your right then pick up old Methodology boxes and empties</span>",
      "current_instructions": "Updated Night Instructions: // // (1) 1127 is in between 1121 and 1129. Number 1127 can be seen on the curb and below the rightmost square window on the house facing the street // (2) Enter the narrow walkway between houses 1121 and 1127 // (2) Leave at 1127's front door to your right then pick up old Methodology boxes and empties",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Rachael Stiny",
      "email": "rachaelstiny@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876418",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/343600",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Ste 106. (1) This is a multi-business commercial building with two points of entry: Main entrance on Carrillo St. // Secondary entrance through the parking lot behind the building. (2) If delivering before 6:00 AM: The main lobby doors may still be locked. Please enter through the parking lot behind the building if accessible. (3) Leave the order by the back entrance doors, as this is the preferred drop-off location. (4) If delivering at 6:00 AM or later: You may leave the delivery inside the main lobby. Place it next to the Suite 106 entrance on the ground floor. (5) Please refer to the attached PDF aerial view: The first red arrow indicates the driveway entrance to the parking lot. The second red arrow indicates the back entrance and preferred drop-off location. https://prnt.sc/nXq8OxzoBGsf",
      "full_address": "222 E Carrillo St, Ste 106, Santa Barbara, 93101",
      "maps_link": "https://www.google.com/maps/place/222+E+Carrillo+St%2C+Ste+106%2C+Santa+Barbara%2C+93101+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Ste 106. || (2) This is a multi-business commercial building with two points of entry: Main entrance on Carrillo St. // Secondary entrance through the parking lot behind the building. || (3) If delivering before 6:00 AM: The main lobby doors may still be locked. Please enter through the parking lot behind the building if accessible. || (4) Leave the order by the back entrance doors, as this is the preferred drop-off location. || (5) If delivering at 6:00 AM or later: You may leave the delivery inside the main lobby. Place it next to the Suite 106 entrance on the ground floor. || (6) Please refer to the attached PDF aerial view: The first red arrow indicates the driveway entrance to the parking lot. The second red arrow indicates the back entrance and preferred drop-off location. https://prnt.sc/nXq8OxzoBGsf || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Ste 106. || (2) This is a multi-business commercial building with two points of entry: Main entrance on Carrillo St. // Secondary entrance through the parking lot behind the building. || (3) If delivering before 6:00 AM: The main lobby doors may still be locked. Please enter through the parking lot behind the building if accessible. || (4) Leave the order by the back entrance doors, as this is the preferred drop-off location. || (5) If delivering at 6:00 AM or later: You may leave the delivery inside the main lobby. Place it next to the Suite 106 entrance on the ground floor. || (6) Please refer to the attached PDF aerial view: The first red arrow indicates the driveway entrance to the parking lot. The second red arrow indicates the back entrance and preferred drop-off location. https://prnt.sc/nXq8OxzoBGsf || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Ste 106. (1) This is a multi-business commercial building with two points of entry: Main entrance on Carrillo St. // Secondary entrance through the parking lot behind the building. (2) If delivering before 6:00 AM: The main lobby doors may still be locked. Please enter through the parking lot behind the building if accessible. (3) Leave the order by the back entrance doors, as this is the preferred drop-off location. (4) If delivering at 6:00 AM or later: You may leave the delivery inside the main lobby. Place it next to the Suite 106 entrance on the ground floor. (5) Please refer to the attached PDF aerial view: The first red arrow indicates the driveway entrance to the parking lot. The second red arrow indicates the back entrance and preferred drop-off location. https://prnt.sc/nXq8OxzoBGsf",
      "current_instructions": "Ste 106. (1) This is a multi-business commercial building with two points of entry: Main entrance on Carrillo St. // Secondary entrance through the parking lot behind the building. (2) If delivering before 6:00 AM: The main lobby doors may still be locked. Please enter through the parking lot behind the building if accessible. (3) Leave the order by the back entrance doors, as this is the preferred drop-off location. (4) If delivering at 6:00 AM or later: You may leave the delivery inside the main lobby. Place it next to the Suite 106 entrance on the ground floor. (5) Please refer to the attached PDF aerial view: The first red arrow indicates the driveway entrance to the parking lot. The second red arrow indicates the back entrance and preferred drop-off location. https://prnt.sc/nXq8OxzoBGsf",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Patricia Meissner",
      "email": "pm@hpmeissner.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875266",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/348536",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "DO NOT USE GPS! When you turn into John Tyler Drive from PCH, take the first left (Malibu Country Drive) into Malibu Country Estates. DO NOT continue on John Tyler Drive through Pepperdine Campus if your GPS tells you to. Push open gate which we will leave unlocked and proceed to the front door. Ignore the cooler; it is for another food delivery company!",
      "full_address": "24507 Vantage Point Ter, Malibu, 90265",
      "maps_link": "https://www.google.com/maps/place/24507+Vantage+Point+Ter%2C+Malibu%2C+90265+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) DO NOT USE GPS! || (2) You are at the CORRECT house if you see the number 24507 on the mailbox or building. || (3) When you turn into John Tyler Drive from PCH, take the first left (Malibu Country Drive) into Malibu Country Estates. || (4) DO NOT continue on John Tyler Drive through Pepperdine Campus if your GPS tells you to. || (5) Push open gate which we will leave unlocked and proceed to the front door. || (6) Ignore the cooler; it is for another food delivery company! || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) DO NOT USE GPS! || (2) You are at the CORRECT house if you see the number 24507 on the mailbox or building. || (3) When you turn into John Tyler Drive from PCH, take the first left (Malibu Country Drive) into Malibu Country Estates. || (4) DO NOT continue on John Tyler Drive through Pepperdine Campus if your GPS tells you to. || (5) Push open gate which we will leave unlocked and proceed to the front door. || (6) Ignore the cooler; it is for another food delivery company! || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">DO NOT USE GPS! When you turn into John Tyler Drive from PCH, take the first left (Malibu Country Drive) into Malibu Country Estates. DO NOT continue on John Tyler Drive through Pepperdine Campus if your GPS tells you to. Push open gate which we will leave unlocked and proceed to the front door. Ignore the cooler; it is for another food delivery company!</span>",
      "current_instructions": "DO NOT USE GPS! When you turn into John Tyler Drive from PCH, take the first left (Malibu Country Drive) into Malibu Country Estates. DO NOT continue on John Tyler Drive through Pepperdine Campus if your GPS tells you to. Push open gate which we will leave unlocked and proceed to the front door. Ignore the cooler; it is for another food delivery company!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Victoria McLellan",
      "email": "colbyandvicki@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877420",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/349901",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt D211. Leave at front door D211",
      "full_address": "3720 Monterey Pines St, Apt D211, Santa Barbara, 93105",
      "maps_link": "https://www.google.com/maps/place/3720+Monterey+Pines+St%2C+Apt+D211%2C+Santa+Barbara%2C+93105+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt D211. || (2) Leave at front door D211 || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt D211. || (2) Leave at front door D211 || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt D211. Leave at front door D211",
      "current_instructions": "Apt D211. Leave at front door D211",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Michelle Goto",
      "email": "michkgoto@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875954",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt A. Apt. A (1) Use Google Maps to locate the address || (2) Look for the walkway where you can see the sign 528-530. Walk up there until you find the a white door with the number 534 || (3) Please leave at front door. IMPORTANT instructions from Methodology: Before leaving the delivery location, please pick up the old box and upload a photo clearly showing the box inside your vehicle as part of the delivery confirmation/POD. Thank you",
      "full_address": "534 N Sycamore Ave, Apt A, Los Angeles, 90036",
      "maps_link": "https://www.google.com/maps/place/534+N+Sycamore+Ave%2C+Apt+A%2C+Los+Angeles%2C+90036+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt A. Apt. A || (2) Use Google Maps to locate the address || (3) Look for the walkway where you can see the sign 528-530. Walk up there until you find the a white door with the number 534 || (4) Please leave at front door. IMPORTANT instructions from Methodology: Before leaving the delivery location, please pick up the old box and upload a photo clearly showing the box inside your vehicle as part of the delivery confirmation/POD. Thank you || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt A. Apt. A || (2) Use Google Maps to locate the address || (3) Look for the walkway where you can see the sign 528-530. Walk up there until you find the a white door with the number 534 || (4) Please leave at front door. IMPORTANT instructions from Methodology: Before leaving the delivery location, please pick up the old box and upload a photo clearly showing the box inside your vehicle as part of the delivery confirmation/POD. Thank you || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt A. Apt. A (1) Use Google Maps to locate the address || (2) Look for the walkway where you can see the sign 528-530. Walk up there until you find the a white door with the number 534 || (3) Please leave at front door. IMPORTANT instructions from Methodology: Before leaving the delivery location, please pick up the old box and upload a photo clearly showing the box inside your vehicle as part of the delivery confirmation/POD. Thank you",
      "current_instructions": "Apt A. Apt. A (1) Use Google Maps to locate the address || (2) Look for the walkway where you can see the sign 528-530. Walk up there until you find the a white door with the number 534 || (3) Please leave at front door. IMPORTANT instructions from Methodology: Before leaving the delivery location, please pick up the old box and upload a photo clearly showing the box inside your vehicle as part of the delivery confirmation/POD. Thank you",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Christine Moran",
      "email": "christine.corbett@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877290",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/351862",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at the front door",
      "full_address": "415 Churchill Rd, Sierra Madre, 91024",
      "maps_link": "https://www.google.com/maps/place/415+Churchill+Rd%2C+Sierra+Madre%2C+91024+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at the front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at the front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave at the front door",
      "current_instructions": "Leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "MADISON SOBEL",
      "email": "madisonsobel@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876098",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/353918",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door",
      "full_address": "8100 Airlane Ave, Los Angeles, 90045",
      "maps_link": "https://www.google.com/maps/place/8100+Airlane+Ave%2C+Los+Angeles%2C+90045+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Leave at front door",
      "current_instructions": "Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Heather Krug",
      "email": "heather@heatherkrug.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875688",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/353966",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 11. Use Google Maps to locate the address || The building number is 5800 while the apartment number is 11. You will see the house number beside the front door || Leave the box on the front porch",
      "full_address": "5800 Seawalk Dr, Apt 11, Playa Vista, 90094",
      "maps_link": "https://www.google.com/maps/place/5800+Seawalk+Dr%2C+Apt+11%2C+Playa+Vista%2C+90094+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Apt 11. Use Google Maps to locate the address || (2) The building number is 5800 while the apartment number is 11. You will see the house number beside the front door || (3) Leave the box on the front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 11. Use Google Maps to locate the address || (2) The building number is 5800 while the apartment number is 11. You will see the house number beside the front door || (3) Leave the box on the front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 11. Use Google Maps to locate the address || The building number is 5800 while the apartment number is 11. You will see the house number beside the front door || Leave the box on the front porch",
      "current_instructions": "Apt 11. Use Google Maps to locate the address || The building number is 5800 while the apartment number is 11. You will see the house number beside the front door || Leave the box on the front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 17,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Alex Robinson Downey",
      "email": "alex@babyrockett.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876403",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/356076",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Outside front door Will come thru gate on Santa Rosa and San Joaquin They will open second gate\u2014sharp left\u2014",
      "full_address": "10 Canyon Fairway Dr, Newport Beach, 92660",
      "maps_link": "https://www.google.com/maps/place/10+Canyon+Fairway+Dr%2C+Newport+Beach%2C+92660+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Outside front door Will come thru gate on Santa Rosa and San Joaquin They will open second gate\u2014sharp left\u2014 || (2) You are at the CORRECT house if you see the number 10 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Outside front door Will come thru gate on Santa Rosa and San Joaquin They will open second gate\u2014sharp left\u2014 || (2) You are at the CORRECT house if you see the number 10 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Outside front door Will come thru gate on Santa Rosa and San Joaquin They will open second gate\u2014sharp left\u2014</span>",
      "current_instructions": "Outside front door Will come thru gate on Santa Rosa and San Joaquin They will open second gate\u2014sharp left\u2014",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Rebecca Macarro",
      "email": "rebeccamacarro@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877495",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Front door step delivery out of direct sunlight- doorbell doesn\u2019t work",
      "full_address": "32154 Tall Oak Ct, Temecula, 92592",
      "maps_link": "https://www.google.com/maps/place/32154+Tall+Oak+Ct%2C+Temecula%2C+92592+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) You are at the CORRECT house if you see the number 32154 on the mailbox or building. || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) You are at the CORRECT house if you see the number 32154 on the mailbox or building. || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "doorbell"
          ],
          "span": "doorbell",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "doorbell"
          ],
          "span": "doorbell",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Front door step delivery out of direct sunlight- <mark class=\"redline risk\">doorbell</mark> doesn\u2019t work",
      "current_instructions": "Front door step delivery out of direct sunlight- doorbell doesn\u2019t work",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 85,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red"
      ],
      "priority": 1
    },
    {
      "name": "Susan Lord",
      "email": "susan@susanlord.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877270",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "#49862",
      "full_address": "1717 San Vicente Blvd, Santa Monica, 90402",
      "maps_link": "https://www.google.com/maps/place/1717+San+Vicente+Blvd%2C+Santa+Monica%2C+90402+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 1717 San Vicente Blvd, Santa Monica, 90402. || (2) You are at the correct location if you see house/building number 1717. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1717 San Vicente Blvd, Santa Monica, 90402. || (2) You are at the correct location if you see house/building number 1717. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "#49862",
      "current_instructions": "#49862",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Mark Nunez",
      "email": "drmarknunez@msn.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877493",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/360645",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "907 N Maple St # 101. There is a patio in front of house",
      "full_address": "907 N Maple St # 101, 907 N Maple St # 101, Burbank, 91505",
      "maps_link": "https://www.google.com/maps/place/907+N+Maple+St+%23+101%2C+907+N+Maple+St+%23+101%2C+Burbank%2C+91505+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) 907 N Maple St # 101. || (2) You are at the CORRECT house if you see the number 907 on the mailbox or building. || (3) There is a patio in front of house || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) 907 N Maple St # 101. || (2) You are at the CORRECT house if you see the number 907 on the mailbox or building. || (3) There is a patio in front of house || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">907 N Maple St # 101. There is a patio in front of house</span>",
      "current_instructions": "907 N Maple St # 101. There is a patio in front of house",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Reza Sharifi",
      "email": "reza.sti@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875284",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/363549",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 808. (1) Use Google Maps as a guide. || (2) Go to the 24/7 front desk concierge and ask them to let you up to Apt 808. || (3) Follow their instructions and go to Apt 808. || (4) Leave the box at the front door",
      "full_address": "405 Rockefeller, Apt 808, Irvine, 92612",
      "maps_link": "https://www.google.com/maps/place/405+Rockefeller%2C+Apt+808%2C+Irvine%2C+92612+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 808. || (2) Use Google Maps as a guide. || (3) Go to the 24/7 front desk concierge and ask them to let you up to Apt 808. || (4) Follow their instructions and go to Apt 808. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 808. || (2) Use Google Maps as a guide. || (3) Go to the 24/7 front desk concierge and ask them to let you up to Apt 808. || (4) Follow their instructions and go to Apt 808. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 808. (1) Use Google Maps as a guide. || (2) Go to the 24/7 front desk concierge and ask them to let you up to Apt 808. || (3) Follow their instructions and go to Apt 808. || (4) Leave the box at the front door",
      "current_instructions": "Apt 808. (1) Use Google Maps as a guide. || (2) Go to the 24/7 front desk concierge and ask them to let you up to Apt 808. || (3) Follow their instructions and go to Apt 808. || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Janelle De Veyra",
      "email": "janelledeveyra.therapy@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877446",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/367505",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt H101. Enter Ava Toluca Hills at the S. Coyote Canyon drive entrance. This entrance has the security guard. This is the ONLY entrance you can enter through. Once inside, Follow the street until you see building D. Park here. Building H is to the left, down the stairs, by the pool. H101 is the unit on the corner",
      "full_address": "3686 Barham Blvd, Apt H101, Los Angeles, 90068",
      "maps_link": "https://www.google.com/maps/place/3686+Barham+Blvd%2C+Apt+H101%2C+Los+Angeles%2C+90068+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Apt H101. || (2) Enter Ava Toluca Hills at the S. || (3) Coyote Canyon drive entrance. || (4) This entrance has the security guard. || (5) This is the ONLY entrance you can enter through. || (6) Once inside, Follow the street until you see building D. || (7) Park here. || (8) Building H is to the left, down the stairs, by the pool. || (9) H101 is the unit on the corner || (10) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt H101. || (2) Enter Ava Toluca Hills at the S. || (3) Coyote Canyon drive entrance. || (4) This entrance has the security guard. || (5) This is the ONLY entrance you can enter through. || (6) Once inside, Follow the street until you see building D. || (7) Park here. || (8) Building H is to the left, down the stairs, by the pool. || (9) H101 is the unit on the corner || (10) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt H101. Enter Ava Toluca Hills at the S. Coyote Canyon drive entrance. This entrance has the security guard. This is the ONLY entrance you can enter through. Once inside, Follow the street until you see building D. Park here. Building H is to the left, down the stairs, by the pool. H101 is the unit on the corner",
      "current_instructions": "Apt H101. Enter Ava Toluca Hills at the S. Coyote Canyon drive entrance. This entrance has the security guard. This is the ONLY entrance you can enter through. Once inside, Follow the street until you see building D. Park here. Building H is to the left, down the stairs, by the pool. H101 is the unit on the corner",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 17,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Kate Wurzbacher",
      "email": "kwurzbacher@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877343",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/367846",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 2. (1) Use Google Maps as a guide. || (2) Use the gate code: 4448# to enter. If the code does not work, call the guest for a new code. || (3) Look for Apt 2. || (4) Leave the box at the front door. Note: You'll see a '2' sign in front of the door. See photo: https://prnt.sc/cyb8u0zOMqlL",
      "full_address": "3846 Evans St, Apt 2, Los Angeles, 90027",
      "maps_link": "https://www.google.com/maps/place/3846+Evans+St%2C+Apt+2%2C+Los+Angeles%2C+90027+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Apt 2. || (2) Use Google Maps as a guide. || (3) Use the gate code: 4448# to enter. If the code does not work, call the guest for a new code. || (4) Look for Apt 2. || (5) Leave the box at the front door. Note: You'll see a '2' sign in front of the door. See photo: https://prnt.sc/cyb8u0zOMqlL || (6) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 301-233-7269): leave box in a safe visible spot at 3846 Evans St, Apt 2, Los Angeles, 90027. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off. || (7) If gate, call box, or buzzer fails: call guest at 301-233-7269 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 2. || (2) Use Google Maps as a guide. || (3) Use the gate code: 4448# to enter. If the code does not work, call the guest for a new code. || (4) Look for Apt 2. || (5) Leave the box at the front door. Note: You'll see a '2' sign in front of the door. See photo: https://prnt.sc/cyb8u0zOMqlL || (6) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 301-233-7269): leave box in a safe visible spot at 3846 Evans St, Apt 2, Los Angeles, 90027. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off. || (7) If gate, call box, or buzzer fails: call guest at 301-233-7269 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "call the guest"
          ],
          "span": "call the guest",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "gate code"
          ],
          "span": "gate code",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 2. (1) Use Google Maps as a guide. || (2) Use the <mark class=\"redline risk\">gate code</mark>: 4448# to enter. If the code does not work, <mark class=\"redline risk\">call the guest</mark> for a new code. || (3) Look for Apt 2. || (4) Leave the box at the front door. Note: You&#x27;ll see a &#x27;2&#x27; sign in front of the door. See photo: https://prnt.sc/cyb8u0zOMqlL",
      "current_instructions": "Apt 2. (1) Use Google Maps as a guide. || (2) Use the gate code: 4448# to enter. If the code does not work, call the guest for a new code. || (3) Look for Apt 2. || (4) Leave the box at the front door. Note: You'll see a '2' sign in front of the door. See photo: https://prnt.sc/cyb8u0zOMqlL",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 57,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Laura Cohen",
      "email": "laurabcohen@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876383",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/369680",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Updated Instructions: Google maps is accurate. \"3032\" is visible on the curb and beside our front door. // (1) Leave the box on the shelf outside front door // (2) Take old Methodology boxes and empties with you at all times!",
      "full_address": "3032 Prospect Ave, La Crescenta, 91214",
      "maps_link": "https://www.google.com/maps/place/3032+Prospect+Ave%2C+La+Crescenta%2C+91214+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: Google maps is accurate. \"3032\" is visible on the curb and beside our front door. // || (2) Leave the box on the shelf outside front door // || (3) Take old Methodology boxes and empties with you at all times! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Updated Instructions: Google maps is accurate. \"3032\" is visible on the curb and beside our front door. // || (2) Leave the box on the shelf outside front door // || (3) Take old Methodology boxes and empties with you at all times! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Updated Instructions: Google maps is accurate. &quot;3032&quot; is visible on the curb and beside our front door. // (1) Leave the box on the shelf outside front door // (2) Take old Methodology boxes and empties with you at all times!",
      "current_instructions": "Updated Instructions: Google maps is accurate. \"3032\" is visible on the curb and beside our front door. // (1) Leave the box on the shelf outside front door // (2) Take old Methodology boxes and empties with you at all times!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "John Stolz",
      "email": "john.m.stolz@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877477",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/369706",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Enter on Via Entrada || (2) Bear left to take guest entry, Gate code is #1115 || (3) Go thru gate to right of garage. Front door is just beyond on left. Leave boxes there. See photo for map and instructions: https://tinyurl.com/yzma87dw",
      "full_address": "27791 Paseo del Sol, San Juan Capistrano, 92675",
      "maps_link": "https://www.google.com/maps/place/27791+Paseo+del+Sol%2C+San+Juan+Capistrano%2C+92675+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Enter on Via Entrada || (2) Bear left to take guest entry, Gate code is #1115 || (3) Go thru gate to right of garage. Front door is just beyond on left. Leave boxes there. See photo for map and instructions: https://tinyurl.com/yzma87dw || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Enter on Via Entrada || (2) Bear left to take guest entry, Gate code is #1115 || (3) Go thru gate to right of garage. Front door is just beyond on left. Leave boxes there. See photo for map and instructions: https://tinyurl.com/yzma87dw || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Enter on Via Entrada || (2) Bear left to take guest entry, Gate code is #1115 || (3) Go thru gate to right of garage. Front door is just beyond on left. Leave boxes there. See photo for map and instructions: https://tinyurl.com/yzma87dw",
      "current_instructions": "(1) Enter on Via Entrada || (2) Bear left to take guest entry, Gate code is #1115 || (3) Go thru gate to right of garage. Front door is just beyond on left. Leave boxes there. See photo for map and instructions: https://tinyurl.com/yzma87dw",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Lauren Rosenberg",
      "email": "lmrosenberg@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876233",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/370562",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The house number is 2485 and can be found beside the front gate on Dearborn Dr. Our entrance is a grey wooden gate / door across from an empty plot of land which is technically on Dearborn not Gower. We are at the corner or Dearborn and Gower. || (3) Please leave at gate. Thank you!",
      "full_address": "2485 N Gower St, Los Angeles, 90068",
      "maps_link": "https://www.google.com/maps/place/2485+N+Gower+St%2C+Los+Angeles%2C+90068+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number is 2485 and can be found beside the front gate on Dearborn Dr. Our entrance is a grey wooden gate / door across from an empty plot of land which is technically on Dearborn not Gower. We are at the corner or Dearborn and Gower. || (3) Please leave at gate. Thank you!",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number is 2485 and can be found beside the front gate on Dearborn Dr. Our entrance is a grey wooden gate / door across from an empty plot of land which is technically on Dearborn not Gower. We are at the corner or Dearborn and Gower. || (3) Please leave at gate. Thank you!",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address || (2) The house number is 2485 and can be found beside the front gate on Dearborn Dr. Our entrance is a grey wooden gate / door across from an empty plot of land which is technically on Dearborn not Gower. We are at the corner or Dearborn and Gower. || (3) Please leave at gate. Thank you!",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The house number is 2485 and can be found beside the front gate on Dearborn Dr. Our entrance is a grey wooden gate / door across from an empty plot of land which is technically on Dearborn not Gower. We are at the corner or Dearborn and Gower. || (3) Please leave at gate. Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Mandy Gottlieb",
      "email": "mandy.gottlieb@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876009",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/371909",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt A. Apt A. (1) Use Google maps to locate the address. (2) House number 260 is marked by the garage door. (3) Take the stairs, apt A is upstairs",
      "full_address": "260 Avenida Victoria, Apt A, San Clemente, 92672",
      "maps_link": "https://www.google.com/maps/place/260+Avenida+Victoria%2C+Apt+A%2C+San+Clemente%2C+92672+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt A. Apt A. || (2) Use Google maps to locate the address. || (3) House number 260 is marked by the garage door. || (4) Take the stairs, apt A is upstairs || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt A. Apt A. || (2) Use Google maps to locate the address. || (3) House number 260 is marked by the garage door. || (4) Take the stairs, apt A is upstairs || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt A. Apt A. (1) Use Google maps to locate the address. (2) House number 260 is marked by the garage door. (3) Take the stairs, apt A is upstairs",
      "current_instructions": "Apt A. Apt A. (1) Use Google maps to locate the address. (2) House number 260 is marked by the garage door. (3) Take the stairs, apt A is upstairs",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Jaime Lehman",
      "email": "jaime.lehman@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877297",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/372151",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 204. (1) Use Google Maps for guidance. || (2) Street No. \u201c7280\u201d is on frontwall above main door. || (3) At the intercom, press the \"Delivery\" button and enter the code 984559 || (4) To the right will be an elevator; take second floor, and Apt 204. Leave box outside front door",
      "full_address": "7280 Hillside Ave, Apt 204, Los Angeles, 90046",
      "maps_link": "https://www.google.com/maps/place/7280+Hillside+Ave%2C+Apt+204%2C+Los+Angeles%2C+90046+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 204. || (2) Use Google Maps for guidance. || (3) Street No. \u201c7280\u201d is on frontwall above main door. || (4) At the intercom, press the \"Delivery\" button and enter the code 984559 || (5) To the right will be an elevator; take second floor, and Apt 204. Leave box outside front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 204. || (2) Use Google Maps for guidance. || (3) Street No. \u201c7280\u201d is on frontwall above main door. || (4) At the intercom, press the \"Delivery\" button and enter the code 984559 || (5) To the right will be an elevator; take second floor, and Apt 204. Leave box outside front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 204. (1) Use Google Maps for guidance. || (2) Street No. \u201c7280\u201d is on frontwall above main door. || (3) At the intercom, press the &quot;Delivery&quot; button and enter the code 984559 || (4) To the right will be an elevator; take second floor, and Apt 204. Leave box outside front door",
      "current_instructions": "Apt 204. (1) Use Google Maps for guidance. || (2) Street No. \u201c7280\u201d is on frontwall above main door. || (3) At the intercom, press the \"Delivery\" button and enter the code 984559 || (4) To the right will be an elevator; take second floor, and Apt 204. Leave box outside front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Amy Polverini",
      "email": "acpolverini@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876534",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave box next to front door",
      "full_address": "3160 San Pasqual St, Pasadena, 91107",
      "maps_link": "https://www.google.com/maps/place/3160+San+Pasqual+St%2C+Pasadena%2C+91107+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Please leave box next to front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave box next to front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Please leave box next to front door",
      "current_instructions": "Please leave box next to front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Rachel Mulvaney",
      "email": "rachelmulvaney22@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875228",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/373955",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use google maps to locate address - 9937 Helix Mont CIRCLE. 9937 can be seen beside our garage door and on our mailbox. // (2) Leave the box at the corner of our front door, out of street view",
      "full_address": "9937 Helix Mont Cir, La Mesa, 91941",
      "maps_link": "https://www.google.com/maps/place/9937+Helix+Mont+Cir%2C+La+Mesa%2C+91941+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate address - 9937 Helix Mont CIRCLE. 9937 can be seen beside our garage door and on our mailbox. // || (2) Leave the box at the corner of our front door, out of street view || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use google maps to locate address - 9937 Helix Mont CIRCLE. 9937 can be seen beside our garage door and on our mailbox. // || (2) Leave the box at the corner of our front door, out of street view || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use google maps to locate address - 9937 Helix Mont CIRCLE. 9937 can be seen beside our garage door and on our mailbox. // (2) Leave the box at the corner of our front door, out of street view",
      "current_instructions": "(1) Use google maps to locate address - 9937 Helix Mont CIRCLE. 9937 can be seen beside our garage door and on our mailbox. // (2) Leave the box at the corner of our front door, out of street view",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Brooke Hargrove",
      "email": "brookeannhargrove@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875525",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/374521",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) 2417 can be seen on the curb and left side of the garage. // (2) Leave box at our front door",
      "full_address": "2417 Norse Ave, Costa Mesa, 92627",
      "maps_link": "https://www.google.com/maps/place/2417+Norse+Ave%2C+Costa+Mesa%2C+92627+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 2417 can be seen on the curb and left side of the garage. // || (2) Leave box at our front door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 2417 can be seen on the curb and left side of the garage. // || (2) Leave box at our front door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) 2417 can be seen on the curb and left side of the garage. // (2) Leave box at our front door",
      "current_instructions": "(1) 2417 can be seen on the curb and left side of the garage. // (2) Leave box at our front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Amanda Overton",
      "email": "ohdinteriors@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876614",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "please leave at front door - thank you",
      "full_address": "1411 Fair Oaks Ave, South Pasadena, 91030",
      "maps_link": "https://www.google.com/maps/place/1411+Fair+Oaks+Ave%2C+South+Pasadena%2C+91030+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) please leave at front door - thank you || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) please leave at front door - thank you || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "please leave at front door - thank you",
      "current_instructions": "please leave at front door - thank you",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Priscilla Park",
      "email": "priscilla.y.park@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875445",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/375144",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "access code: 21100 or 21100 \u2705",
      "full_address": "21104 Amie Ave, Torrance, 90503",
      "maps_link": "https://www.google.com/maps/place/21104+Amie+Ave%2C+Torrance%2C+90503+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) access code: 21100 or 21100 \u2705 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) access code: 21100 or 21100 \u2705 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "access code: 21100 or 21100 \u2705",
      "current_instructions": "access code: 21100 or 21100 \u2705",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Leslie Morsek",
      "email": "lmorsek@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875515",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/375288",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to locate the address //(2) Leave at the front door",
      "full_address": "12233 Caminito Mira del Mar, San Diego, 92130",
      "maps_link": "https://www.google.com/maps/place/12233+Caminito+Mira+del+Mar%2C+San+Diego%2C+92130+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google maps to locate the address // || (2) You are at the CORRECT house if you see the number 12233 on the mailbox or building. || (3) Leave at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google maps to locate the address // || (2) You are at the CORRECT house if you see the number 12233 on the mailbox or building. || (3) Leave at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google maps to locate the address //(2) Leave at the front door</span>",
      "current_instructions": "(1) Use Google maps to locate the address //(2) Leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Nina Tringali",
      "email": "ninamtringali@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875334",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/375825",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 2. Google maps is accurate. Apt 2 is first on the right as you walk into the driveway. Leave the box as there\u2019s a little gate with a porch",
      "full_address": "221 W Micheltorena St, Apt 2, Santa Barbara, 93101",
      "maps_link": "https://www.google.com/maps/place/221+W+Micheltorena+St%2C+Apt+2%2C+Santa+Barbara%2C+93101+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Google maps is accurate. || (2) Apt 2 is first on the right as you walk into the driveway. || (3) Leave the box as there\u2019s a little gate with a porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Google maps is accurate. || (2) Apt 2 is first on the right as you walk into the driveway. || (3) Leave the box as there\u2019s a little gate with a porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 2. Google maps is accurate. Apt 2 is first on the right as you walk into the driveway. Leave the box as there\u2019s a little gate with a porch",
      "current_instructions": "Apt 2. Google maps is accurate. Apt 2 is first on the right as you walk into the driveway. Leave the box as there\u2019s a little gate with a porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 17,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Emily Wallace",
      "email": "ejwbean@msn.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877370",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/375915",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to locate the address // (2) House number is marked on the curb // (3) 540 Westbourne is an apartment part of a 3 home property. The sidewalk to 540 is to the right of the main house garage. // (4) IMPORTANT: Please leave the box down the sidewalk in front of a gate marked 540. // See photo for reference: https://prnt.sc/MV2zjHi5bsq0",
      "full_address": "540 Westbourne St, La Jolla, 92037",
      "maps_link": "https://www.google.com/maps/place/540+Westbourne+St%2C+La+Jolla%2C+92037+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google maps to locate the address // || (2) House number is marked on the curb // || (3) 540 Westbourne is an apartment part of a 3 home property. The sidewalk to 540 is to the right of the main house garage. // || (4) IMPORTANT: Please leave the box down the sidewalk in front of a gate marked 540. // See photo for reference: https://prnt.sc/MV2zjHi5bsq0 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google maps to locate the address // || (2) House number is marked on the curb // || (3) 540 Westbourne is an apartment part of a 3 home property. The sidewalk to 540 is to the right of the main house garage. // || (4) IMPORTANT: Please leave the box down the sidewalk in front of a gate marked 540. // See photo for reference: https://prnt.sc/MV2zjHi5bsq0 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google maps to locate the address // (2) House number is marked on the curb // (3) 540 Westbourne is an apartment part of a 3 home property. The sidewalk to 540 is to the right of the main house garage. // (4) IMPORTANT: Please leave the box down the sidewalk in front of a gate marked 540. // See photo for reference: https://prnt.sc/MV2zjHi5bsq0",
      "current_instructions": "(1) Use Google maps to locate the address // (2) House number is marked on the curb // (3) 540 Westbourne is an apartment part of a 3 home property. The sidewalk to 540 is to the right of the main house garage. // (4) IMPORTANT: Please leave the box down the sidewalk in front of a gate marked 540. // See photo for reference: https://prnt.sc/MV2zjHi5bsq0",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kaja Bulone",
      "email": "kk.bulone@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877159",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/376822",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) Use the gate code: 26400, to enter. Note: It is a gated community. || (3) Leave the box at the front door",
      "full_address": "26441 Ranch Creek Rd, Santa Clarita, 91387",
      "maps_link": "https://www.google.com/maps/place/26441+Ranch+Creek+Rd%2C+Santa+Clarita%2C+91387+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 26441 on the mailbox or building. || (3) Use the gate code: 26400, to enter. Note: It is a gated community. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 26441 on the mailbox or building. || (3) Use the gate code: 26400, to enter. Note: It is a gated community. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as a guide. || (2) Use the gate code: 26400, to enter. Note: It is a gated community. || (3) Leave the box at the front door</span>",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) Use the gate code: 26400, to enter. Note: It is a gated community. || (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Kimberly Barrier",
      "email": "kbarrieravila@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875436",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/378616",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit B107. (1) Use Google Maps for guidance. || (2) The building is black and white. Google Maps will often direct you to Pointe Surfside HOA\u2014do NOT follow this, as it is the wrong location. || (3) Enter Lynn Lane, until you locate the signage that says \u201cPointe Surfside\u201d which is just after James Cir. || (4) Use the call box to search for and buzz \"Kimberly Barrier-Avila\" to gain entry. || (5) Look for Unit B107 and leave the box at the front door || (6) LAST OPTION: If you\u2019re unable to get in, please leave the box on the right side of the pedestrian gate by the wall. Hide behind the plants to keep it out of street view. See photo for reference: https://prnt.sc/ksQLRYFoyORR",
      "full_address": "4682 Warner Ave, Unit B107, Huntington Beach, 92649",
      "maps_link": "https://www.google.com/maps/place/4682+Warner+Ave%2C+Unit+B107%2C+Huntington+Beach%2C+92649+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Unit B107. || (2) Use Google Maps for guidance. || (3) The building is black and white. Google Maps will often direct you to Pointe Surfside HOA\u2014do NOT follow this, as it is the wrong location. || (4) Enter Lynn Lane, until you locate the signage that says \u201cPointe Surfside\u201d which is just after James Cir. || (5) Look for Unit B107 and leave the box at the front door || (6) LAST OPTION: If you\u2019re unable to get in, please leave the box on the right side of the pedestrian gate by the wall. Hide behind the plants to keep it out of street view. See photo for reference: https://prnt.sc/ksQLRYFoyORR || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (8) If gate, call box, or buzzer fails: call guest at 951-500-5508 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Unit B107. || (2) Use Google Maps for guidance. || (3) The building is black and white. Google Maps will often direct you to Pointe Surfside HOA\u2014do NOT follow this, as it is the wrong location. || (4) Enter Lynn Lane, until you locate the signage that says \u201cPointe Surfside\u201d which is just after James Cir. || (5) Look for Unit B107 and leave the box at the front door || (6) LAST OPTION: If you\u2019re unable to get in, please leave the box on the right side of the pedestrian gate by the wall. Hide behind the plants to keep it out of street view. See photo for reference: https://prnt.sc/ksQLRYFoyORR || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (8) If gate, call box, or buzzer fails: call guest at 951-500-5508 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        },
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "call box",
            "buzz"
          ],
          "span": "call box",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Unit B107. (1) Use Google Maps for guidance. || (2) The building is black and white. Google Maps will often direct you to Pointe Surfside HOA\u2014do NOT follow this, as it is the wrong location. || (3) Enter Lynn Lane, until you locate the signage that says \u201cPointe Surfside\u201d which is just after James Cir. || (4) Use the <mark class=\"redline risk\">call box</mark> to search for and <mark class=\"redline risk\">buzz</mark> &quot;Kimberly Barrier-Avila&quot; to gain entry. || (5) Look for Unit B107 and leave the box at the front door || (6) LAST OPTION: If you\u2019re unable to get in, please leave the box on the right side of the pedestrian gate by the wall. Hide behind the plants to keep it out of street view. See photo for reference: https://prnt.sc/ksQLRYFoyORR",
      "current_instructions": "Unit B107. (1) Use Google Maps for guidance. || (2) The building is black and white. Google Maps will often direct you to Pointe Surfside HOA\u2014do NOT follow this, as it is the wrong location. || (3) Enter Lynn Lane, until you locate the signage that says \u201cPointe Surfside\u201d which is just after James Cir. || (4) Use the call box to search for and buzz \"Kimberly Barrier-Avila\" to gain entry. || (5) Look for Unit B107 and leave the box at the front door || (6) LAST OPTION: If you\u2019re unable to get in, please leave the box on the right side of the pedestrian gate by the wall. Hide behind the plants to keep it out of street view. See photo for reference: https://prnt.sc/ksQLRYFoyORR",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 65,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "key_code_empty",
        "highlight:red",
        "vip"
      ],
      "priority": 1
    },
    {
      "name": "Hal Rosenfeld",
      "email": "halrosenfeld@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875602",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/378640",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to locate the address (2) The house is at W 52nd st. 5310 6th Ave. (3) House is marked on the curb and at the front (4) White house, with dark trim and a porch light, beside house 5306. (5) Place the box on the side of the front porch away from streetview to avoid getting stolen",
      "full_address": "5310 6th Ave, Los Angeles, 90043",
      "maps_link": "https://www.google.com/maps/place/5310+6th+Ave%2C+Los+Angeles%2C+90043+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google maps to locate the address || (2) The house is at W 52nd st. 5310 6th Ave. || (3) House is marked on the curb and at the front || (4) White house, with dark trim and a porch light, beside house 5306. || (5) Place the box on the side of the front porch away from streetview to avoid getting stolen || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google maps to locate the address || (2) The house is at W 52nd st. 5310 6th Ave. || (3) House is marked on the curb and at the front || (4) White house, with dark trim and a porch light, beside house 5306. || (5) Place the box on the side of the front porch away from streetview to avoid getting stolen || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google maps to locate the address (2) The house is at W 52nd st. 5310 6th Ave. (3) House is marked on the curb and at the front (4) White house, with dark trim and a porch light, beside house 5306. (5) Place the box on the side of the front porch away from streetview to avoid getting stolen",
      "current_instructions": "(1) Use Google maps to locate the address (2) The house is at W 52nd st. 5310 6th Ave. (3) House is marked on the curb and at the front (4) White house, with dark trim and a porch light, beside house 5306. (5) Place the box on the side of the front porch away from streetview to avoid getting stolen",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Valentina Wilson",
      "email": "wilson0525@att.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2875254",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/378881",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to locate the address //(2) House number is marked on the curb and at the front //(3) House with the blue door. Leave at the front door",
      "full_address": "17062 Saga Dr, Yorba Linda, 92886",
      "maps_link": "https://www.google.com/maps/place/17062+Saga+Dr%2C+Yorba+Linda%2C+92886+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google maps to locate the address // || (2) House number is marked on the curb and at the front // || (3) House with the blue door. Leave at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google maps to locate the address // || (2) House number is marked on the curb and at the front // || (3) House with the blue door. Leave at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google maps to locate the address //(2) House number is marked on the curb and at the front //(3) House with the blue door. Leave at the front door",
      "current_instructions": "(1) Use Google maps to locate the address //(2) House number is marked on the curb and at the front //(3) House with the blue door. Leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Garrett Hamontree",
      "email": "garrett.hamontree@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875255",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/379511",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt C. Apt C (1) Use Google maps to locate the address //(2) House number is marked at the front //(3) Back unit over the garage",
      "full_address": "326 Marguerite Ave, Apt C, Corona del Mar, 92625",
      "maps_link": "https://www.google.com/maps/place/326+Marguerite+Ave%2C+Apt+C%2C+Corona+del+Mar%2C+92625+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt C. Apt C || (2) Use Google maps to locate the address // || (3) House number is marked at the front // || (4) Back unit over the garage || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt C. Apt C || (2) Use Google maps to locate the address // || (3) House number is marked at the front // || (4) Back unit over the garage || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt C. Apt C (1) Use Google maps to locate the address //(2) House number is marked at the front //(3) Back unit over the garage",
      "current_instructions": "Apt C. Apt C (1) Use Google maps to locate the address //(2) House number is marked at the front //(3) Back unit over the garage",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Anjelica Young",
      "email": "anjelicayounganzaldo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877439",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Spc 13. When you enter the Trailer park you turn right on the second street (from right to left), you go straight and is the second to last house on the right)",
      "full_address": "1381 Palm Ave, Spc 13, San Diego, 92154",
      "maps_link": "https://www.google.com/maps/place/1381+Palm+Ave%2C+Spc+13%2C+San+Diego%2C+92154+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) When you enter the Trailer park you turn right on the second street (from right to left), you go straight and is the second to last house on the right) || (2) You are at the CORRECT house if you see the number 1381 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) When you enter the Trailer park you turn right on the second street (from right to left), you go straight and is the second to last house on the right) || (2) You are at the CORRECT house if you see the number 1381 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Spc 13. When you enter the Trailer park you turn right on the second street (from right to left), you go straight and is the second to last house on the right)</span>",
      "current_instructions": "Spc 13. When you enter the Trailer park you turn right on the second street (from right to left), you go straight and is the second to last house on the right)",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Meredith Tuttle",
      "email": "meredithlettingitgo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877259",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to locate the address // (2) House number 775 is marked on the curb // (3) Please put on porch near the door",
      "full_address": "775 N Catalina Ave, Pasadena, 91104",
      "maps_link": "https://www.google.com/maps/place/775+N+Catalina+Ave%2C+Pasadena%2C+91104+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google maps to locate the address // || (2) House number 775 is marked on the curb // || (3) Please put on porch near the door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google maps to locate the address // || (2) House number 775 is marked on the curb // || (3) Please put on porch near the door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google maps to locate the address // (2) House number 775 is marked on the curb // (3) Please put on porch near the door",
      "current_instructions": "(1) Use Google maps to locate the address // (2) House number 775 is marked on the curb // (3) Please put on porch near the door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Emily Hughes",
      "email": "es.sbiroli@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875326",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Can leave in front of front door",
      "full_address": "2431 Alexander Dr, Escondido, 92029",
      "maps_link": "https://www.google.com/maps/place/2431+Alexander+Dr%2C+Escondido%2C+92029+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Can leave in front of front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Can leave in front of front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Can leave in front of front door",
      "current_instructions": "Can leave in front of front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Laurin Seiden",
      "email": "lmseiden@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875718",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Ph 810. You may leave with the concierge or valet just off the corner of Colgate and on les deux. Pull into the building with big wood B. Around the corner from the Trader Joe\u2019s lot",
      "full_address": "8500 Burton Way, Ph 810, Los Angeles, 90048",
      "maps_link": "https://www.google.com/maps/place/8500+Burton+Way%2C+Ph+810%2C+Los+Angeles%2C+90048+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) You may leave with the concierge or valet just off the corner of Colgate and on les deux. || (2) You are at the CORRECT house if you see the number 8500 on the mailbox or building. || (3) Pull into the building with big wood B. || (4) Around the corner from the Trader Joe\u2019s lot || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) You may leave with the concierge or valet just off the corner of Colgate and on les deux. || (2) You are at the CORRECT house if you see the number 8500 on the mailbox or building. || (3) Pull into the building with big wood B. || (4) Around the corner from the Trader Joe\u2019s lot || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Ph 810. You may leave with the concierge or valet just off the corner of Colgate and on les deux. Pull into the building with big wood B. Around the corner from the Trader Joe\u2019s lot</span>",
      "current_instructions": "Ph 810. You may leave with the concierge or valet just off the corner of Colgate and on les deux. Pull into the building with big wood B. Around the corner from the Trader Joe\u2019s lot",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Ruben Brechner",
      "email": "rrbrechner@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875389",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/383431",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Ph 1. Use google maps to locate the address. Entrance code: #4730 Leave it next to mailbox please. (Pick up any returned Methodology box also next to the mail box left by me for recycling.)",
      "full_address": "2045 S Bentley Ave, Ph 1, Los Angeles, 90025",
      "maps_link": "https://www.google.com/maps/place/2045+S+Bentley+Ave%2C+Ph+1%2C+Los+Angeles%2C+90025+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use google maps to locate the address. || (2) You are at the CORRECT house if you see the number 2045 on the mailbox or building. || (3) Entrance code: #4730 Leave it next to mailbox please. || (4) (Pick up any returned Methodology box also next to the mail box left by me for recycling.) || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use google maps to locate the address. || (2) You are at the CORRECT house if you see the number 2045 on the mailbox or building. || (3) Entrance code: #4730 Leave it next to mailbox please. || (4) (Pick up any returned Methodology box also next to the mail box left by me for recycling.) || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Ph 1. Use google maps to locate the address. Entrance code: #4730 Leave it next to mailbox please. (Pick up any returned Methodology box also next to the mail box left by me for recycling.)</span>",
      "current_instructions": "Ph 1. Use google maps to locate the address. Entrance code: #4730 Leave it next to mailbox please. (Pick up any returned Methodology box also next to the mail box left by me for recycling.)",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Victoria Bates",
      "email": "vickiebates@earthlink.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2876464",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/384008",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "DELIVERY SHOULD BE MADE ONLY FROM 9 PM TO 6 AM. DO NOT DELIVER EARLY. Use Google maps to locate the address. There are two steps up to the front door. I'd very much appreciate it if you could place the box behind the large planter on the top step so it is not visible from the street. Thank you very much!",
      "full_address": "8033 Aldea Ave, Lake Balboa, 91406",
      "maps_link": "https://www.google.com/maps/place/8033+Aldea+Ave%2C+Lake+Balboa%2C+91406+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) DELIVERY SHOULD BE MADE ONLY FROM 9 PM TO 6 AM. || (2) DO NOT DELIVER EARLY. || (3) Use Google maps to locate the address. || (4) There are two steps up to the front door. || (5) I'd very much appreciate it if you could place the box behind the large planter on the top step so it is not visible from the street. || (6) Thank you very much! || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) DELIVERY SHOULD BE MADE ONLY FROM 9 PM TO 6 AM. || (2) DO NOT DELIVER EARLY. || (3) Use Google maps to locate the address. || (4) There are two steps up to the front door. || (5) I'd very much appreciate it if you could place the box behind the large planter on the top step so it is not visible from the street. || (6) Thank you very much! || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "DELIVERY SHOULD BE MADE ONLY FROM 9 PM TO 6 AM. DO NOT DELIVER EARLY. Use Google maps to locate the address. There are two steps up to the front door. I&#x27;d very much appreciate it if you could place the box behind the large planter on the top step so it is not visible from the street. Thank you very much!",
      "current_instructions": "DELIVERY SHOULD BE MADE ONLY FROM 9 PM TO 6 AM. DO NOT DELIVER EARLY. Use Google maps to locate the address. There are two steps up to the front door. I'd very much appreciate it if you could place the box behind the large planter on the top step so it is not visible from the street. Thank you very much!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Diana Franck",
      "email": "drecheverry@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875719",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The house is located on the corner of Gates Ave. The house number is 1600 and can be found painted on the sidewalk in front of the path leading to the front door || (3) Leave on bench next to front door",
      "full_address": "1600 Gates Ave, Manhattan Beach, 90266",
      "maps_link": "https://www.google.com/maps/place/1600+Gates+Ave%2C+Manhattan+Beach%2C+90266+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to locate the address || (2) The house is located on the corner of Gates Ave. The house number is 1600 and can be found painted on the sidewalk in front of the path leading to the front door || (3) Leave on bench next to front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to locate the address || (2) The house is located on the corner of Gates Ave. The house number is 1600 and can be found painted on the sidewalk in front of the path leading to the front door || (3) Leave on bench next to front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address || (2) The house is located on the corner of Gates Ave. The house number is 1600 and can be found painted on the sidewalk in front of the path leading to the front door || (3) Leave on bench next to front door",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The house is located on the corner of Gates Ave. The house number is 1600 and can be found painted on the sidewalk in front of the path leading to the front door || (3) Leave on bench next to front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Emma Wu",
      "email": "jwu.emma@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877359",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) There are multiple 6678 in the same community on a different street. IMPORTANT: Please pay extra attention to the street name. || (3) To confirm that you're at the right house, you should see a BLUE FRONT DOOR. || (4) Once you're at the correct location, leave the box at the BLUE front door",
      "full_address": "6678 Sand Castle Pl, Goleta, 93117",
      "maps_link": "https://www.google.com/maps/place/6678+Sand+Castle+Pl%2C+Goleta%2C+93117+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) There are multiple 6678 in the same community on a different street. IMPORTANT: Please pay extra attention to the street name. || (3) To confirm that you're at the right house, you should see a BLUE FRONT DOOR. || (4) Once you're at the correct location, leave the box at the BLUE front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) There are multiple 6678 in the same community on a different street. IMPORTANT: Please pay extra attention to the street name. || (3) To confirm that you're at the right house, you should see a BLUE FRONT DOOR. || (4) Once you're at the correct location, leave the box at the BLUE front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as a guide. || (2) There are multiple 6678 in the same community on a different street. IMPORTANT: Please pay extra attention to the street name. || (3) To confirm that you&#x27;re at the right house, you should see a BLUE FRONT DOOR. || (4) Once you&#x27;re at the correct location, leave the box at the BLUE front door",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) There are multiple 6678 in the same community on a different street. IMPORTANT: Please pay extra attention to the street name. || (3) To confirm that you're at the right house, you should see a BLUE FRONT DOOR. || (4) Once you're at the correct location, leave the box at the BLUE front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Courtney Wright",
      "email": "ccain426@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877268",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/386667",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1995 Liliano Dr, Sierra Madre, 91024",
      "maps_link": "https://www.google.com/maps/place/1995+Liliano+Dr%2C+Sierra+Madre%2C+91024+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 1995 Liliano Dr, Sierra Madre, 91024. || (2) You are at the correct location if you see house/building number 1995. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1995 Liliano Dr, Sierra Madre, 91024. || (2) You are at the correct location if you see house/building number 1995. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Hailey Waitt",
      "email": "hpwaitt@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876216",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "3360 Mount Laurence Dr, San Diego, 92117",
      "maps_link": "https://www.google.com/maps/place/3360+Mount+Laurence+Dr%2C+San+Diego%2C+92117+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 3360 Mount Laurence Dr, San Diego, 92117. || (2) You are at the correct location if you see house/building number 3360. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 3360 Mount Laurence Dr, San Diego, 92117. || (2) You are at the correct location if you see house/building number 3360. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Arman Sharif",
      "email": "armansharif123@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876094",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/391346",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 401. (1) Use Google Maps to locate the building || (2) The building's name is Park Wellington || (3) Please have front desk check to see if EITHER ARMAN or ZACH is home. If either is home, please bring box up to Unit 401 and leave outside the door. If no one is home, please have front desk place box in lobby refrigerator",
      "full_address": "1131 Alta Loma Rd, Apt 401, West Hollywood, 90069",
      "maps_link": "https://www.google.com/maps/place/1131+Alta+Loma+Rd%2C+Apt+401%2C+West+Hollywood%2C+90069+USA/",
      "reviewed": "",
      "notes": "Must place food inside refrigerator \u2014 high-touch stop",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please have front desk check to see if EITHER ARMAN or ZACH is home. If either is home, please bring box up to Unit 401 and leave outside the door. If no one is home, please have front desk place box in lobby refrigerator || (2) Apt 401. || (3) Use Google Maps to locate the building || (4) The building's name is Park Wellington || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please have front desk check to see if EITHER ARMAN or ZACH is home. If either is home, please bring box up to Unit 401 and leave outside the door. If no one is home, please have front desk place box in lobby refrigerator || (2) Apt 401. || (3) Use Google Maps to locate the building || (4) The building's name is Park Wellington || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "fridge_required",
          "title": "Fridge step moved to the top",
          "why": "Food must go inside the refrigerator \u2014 guest said otherwise.",
          "how": "Step 1 is now the fridge requirement so it is not missed at the end.",
          "night_tip": "Fridge first. Then anything else."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "fridge_required",
          "title": "RISK: Must place food inside refrigerator \u2014 high-touch stop",
          "problem": "Must place food inside refrigerator \u2014 high-touch stop",
          "spans": [
            "refrigerator"
          ],
          "span": "refrigerator",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Must place food inside refrigerator \u2014 high-touch stop",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 401. (1) Use Google Maps to locate the building || (2) The building&#x27;s name is Park Wellington || (3) Please have front desk check to see if EITHER ARMAN or ZACH is home. If either is home, please bring box up to Unit 401 and leave outside the door. If no one is home, please have front desk place box in lobby <mark class=\"redline risk\">refrigerator</mark>",
      "current_instructions": "Apt 401. (1) Use Google Maps to locate the building || (2) The building's name is Park Wellington || (3) Please have front desk check to see if EITHER ARMAN or ZACH is home. If either is home, please bring box up to Unit 401 and leave outside the door. If no one is home, please have front desk place box in lobby refrigerator",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "fridge_required",
        "highlight:orange",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Ann Chaffey",
      "email": "anntch@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875484",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/391918",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The house number is 2126 and can be found on the right side of the front door and is also found painted on the sidewalk in front of the house || (3) Please place box on or under white table on the deck next to front door",
      "full_address": "2126 Trudie Dr, Rancho Palos Verdes, 90275",
      "maps_link": "https://www.google.com/maps/place/2126+Trudie+Dr%2C+Rancho+Palos+Verdes%2C+90275+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number is 2126 and can be found on the right side of the front door and is also found painted on the sidewalk in front of the house || (3) Please place box on or under white table on the deck next to front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number is 2126 and can be found on the right side of the front door and is also found painted on the sidewalk in front of the house || (3) Please place box on or under white table on the deck next to front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address || (2) The house number is 2126 and can be found on the right side of the front door and is also found painted on the sidewalk in front of the house || (3) Please place box on or under white table on the deck next to front door",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The house number is 2126 and can be found on the right side of the front door and is also found painted on the sidewalk in front of the house || (3) Please place box on or under white table on the deck next to front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Steeve Foussard",
      "email": "steevefoussard@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877363",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/392359",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to locate the address (2) The house is on 929 Sanborn Avenue (3) Please leave the box on the front porch",
      "full_address": "929 Sanborn Ave, Los Angeles, 90029",
      "maps_link": "https://www.google.com/maps/place/929+Sanborn+Ave%2C+Los+Angeles%2C+90029+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Historic error (Wrong address) [2024-02-21] \u2014 driver Darryl Holt \u00b7 route Methodology LAV DH 12: \"I hope all is well! My order says it was delivered last night but I don\u2019t have any package anywhere. Checked my neighbors too, and nothing\u2026 can you please advis\u2026\" Fix: credit issues; Historic error (Wrong address) [2024-01-10] \u2014 driver Darryl Holt \u00b7 route Methodology LAV DH 12: \"I didn\u2019t get my box that supposedly arrived last night\u2026 did it not get delivered or sent to the wrong address? That\u2019s my neighbors front door, I just went and c\u2026\" Fix: Credited the entire order and flagged the assigned driver; Repeat delivery error history (2 prior sheet errors on record)",
      "revised_instructions": "(1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 929 on the mailbox or building. || (3) The house number is 551 and can be found on the right side of the house, near the gate || (4) Leave by the gate located to the right of the house || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [
        {
          "issue": "Wrong address",
          "issue_code": "prior_wrong_address",
          "date": "2024-02-21",
          "driver": "Darryl Holt",
          "route": "Methodology LAV DH 12",
          "courier": "IC Drivers",
          "source": "audit_xlsx:delivery_errors",
          "guest_report": "I hope all is well! My order says it was delivered last night but I don\u2019t have any package anywhere. Checked my neighbors too, and nothing\u2026 can you please advise?",
          "what_happened": "I hope all is well! My order says it was delivered last night but I don\u2019t have any package anywhere. Checked my neighbors too, and nothing\u2026 can you please advise?",
          "resolution": "credit issues",
          "instructions_before": "n/a",
          "instructions_after": "(1) Use Google Maps to locate the address || (2) The house number is 551 and can be found on the right side of the house, near the gate || (3) Leave by the gate located to the right of the house",
          "refund_amount": "65.92",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/6626175/conversation/39852132169466?view=List"
        },
        {
          "issue": "Wrong address",
          "issue_code": "prior_wrong_address",
          "date": "2024-01-10",
          "driver": "Darryl Holt",
          "route": "Methodology LAV DH 12",
          "courier": "IC Drivers",
          "source": "audit_xlsx:delivery_errors",
          "guest_report": "I didn\u2019t get my box that supposedly arrived last night\u2026 did it not get delivered or sent to the wrong address? That\u2019s my neighbors front door, I just went and check and it\u2019s not there\u2026 :/ They spend their winters in Miami so they haven\u2019t been home since November. Someone must have taken it.",
          "what_happened": "I didn\u2019t get my box that supposedly arrived last night\u2026 did it not get delivered or sent to the wrong address? That\u2019s my neighbors front door, I just went and check and it\u2019s not there\u2026 :/ They spend their winters in Miami so they haven\u2019t been home since November. Someone must have taken it.",
          "resolution": "Credited the entire order and flagged the assigned driver",
          "instructions_before": "N/A",
          "instructions_after": "(1) Use Google Maps to locate the address || (2) The house number is 551 and can be found on the right side of the house, near the gate || (3) Leave by the gate located to the right of the house",
          "refund_amount": "41.93",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/5358977/conversation/39852130141547#part_id=initial-part-39852130141547-2003809235"
        }
      ],
      "error_count": 2,
      "driver": "Darryl Holt",
      "route": "Methodology LAV DH 12",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 2 logged driver error(s)",
      "is_new_signup": false,
      "historic_drivers": [
        {
          "driver": "Darryl Holt",
          "route": "Methodology LAV DH 12",
          "courier": "IC Drivers",
          "issue": "Wrong address",
          "date": "2024-02-21",
          "guest_report": "I hope all is well! My order says it was delivered last night but I don\u2019t have any package anywhere. Checked my neighbors too, and nothing\u2026 can you please advise?"
        }
      ],
      "feedback_count": 0,
      "error_incidents": [
        {
          "kind": "sheet_error",
          "date": "2024-02-21",
          "issue": "Wrong address",
          "issue_code": "prior_wrong_address",
          "headline": "Wrong address \u00b7 2024-02-21",
          "guest_report": "I hope all is well! My order says it was delivered last night but I don\u2019t have any package anywhere. Checked my neighbors too, and nothing\u2026 can you please advise?",
          "what_happened": "I hope all is well! My order says it was delivered last night but I don\u2019t have any package anywhere. Checked my neighbors too, and nothing\u2026 can you please advise?",
          "resolution": "credit issues",
          "error_by": "Methodology",
          "refund_amount": "65.92",
          "churn": "Retained",
          "driver": "Darryl Holt",
          "route": "Methodology LAV DH 12",
          "courier": "IC Drivers",
          "delivery_window": "Overnight",
          "instructions_before": "n/a",
          "instructions_after": "(1) Use Google Maps to locate the address || (2) The house number is 551 and can be found on the right side of the house, near the gate || (3) Leave by the gate located to the right of the house",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/6626175/conversation/39852132169466?view=List",
          "source": "audit_xlsx:delivery_errors"
        },
        {
          "kind": "sheet_error",
          "date": "2024-01-10",
          "issue": "Wrong address",
          "issue_code": "prior_wrong_address",
          "headline": "Wrong address \u00b7 2024-01-10",
          "guest_report": "I didn\u2019t get my box that supposedly arrived last night\u2026 did it not get delivered or sent to the wrong address? That\u2019s my neighbors front door, I just went and check and it\u2019s not there\u2026 :/ They spend their winters in Miami so they haven\u2019t been home since November. Someone must have taken it.",
          "what_happened": "I didn\u2019t get my box that supposedly arrived last night\u2026 did it not get delivered or sent to the wrong address? That\u2019s my neighbors front door, I just went and check and it\u2019s not there\u2026 :/ They spend their winters in Miami so they haven\u2019t been home since November. Someone must have taken it.",
          "resolution": "Credited the entire order and flagged the assigned driver",
          "error_by": "Courier",
          "refund_amount": "41.93",
          "churn": "Already a Client",
          "driver": "Darryl Holt",
          "route": "Methodology LAV DH 12",
          "courier": "IC Drivers",
          "delivery_window": "Overnight",
          "instructions_before": "N/A",
          "instructions_after": "(1) Use Google Maps to locate the address || (2) The house number is 551 and can be found on the right side of the house, near the gate || (3) Leave by the gate located to the right of the house",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/5358977/conversation/39852130141547#part_id=initial-part-39852130141547-2003809235",
          "source": "audit_xlsx:delivery_errors"
        }
      ],
      "last_error_summary": "Wrong address \u00b7 2024-02-21: I hope all is well! My order says it was delivered last night but I don\u2019t have any package anywhere. Checked my neighbors too, and nothing\u2026 \u2026",
      "last_error_date": "2024-02-21",
      "suggested_instructions": "(1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 929 on the mailbox or building. || (3) The house number is 551 and can be found on the right side of the house, near the gate || (4) Leave by the gate located to the right of the house || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "historic_sheet_error",
          "title": "Using instructions that fixed this guest before (from error log)",
          "why": "Box went to the wrong address before \u2014 guest quote on file.",
          "how": "Extra confirm-you-are-here step using house number and landmarks.",
          "night_tip": "Double-check the street number in the app matches the building.",
          "source": "audit_xlsx:delivery_errors"
        },
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "prior_wrong_address",
          "title": "Stronger address confirmation after wrong-address delivery",
          "why": "Box went to the wrong address before \u2014 guest quote on file.",
          "how": "Extra confirm-you-are-here step using house number and landmarks.",
          "night_tip": "Double-check the street number in the app matches the building."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_wrong_address",
          "title": "FACT: Wrong address on 2024-02-21",
          "problem": "Logged delivery error \u2014 Wrong address. Driver: Darryl Holt. Guest said: \"I hope all is well! My order says it was delivered last night but I don\u2019t have any package anywhere. Checked my neighbors too, and nothing\u2026 can you please advise?\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sheet_error",
            "date": "2024-02-21",
            "source": "audit_xlsx:delivery_errors",
            "quote": "I hope all is well! My order says it was delivered last night but I don\u2019t have any package anywhere. Checked my neighbors too, and nothing\u2026 can you please advise?",
            "resolution": "credit issues",
            "thread_url": "",
            "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/6626175/conversation/39852132169466?view=List",
            "instructions_before": "n/a",
            "instructions_after": "(1) Use Google Maps to locate the address || (2) The house number is 551 and can be found on the right side of the house, near the gate || (3) Leave by the gate located to the right of the house",
            "driver": "Darryl Holt",
            "route": "Methodology LAV DH 12"
          }
        },
        {
          "id": 2,
          "severity": "factual",
          "code": "prior_wrong_address",
          "title": "FACT: Wrong address on 2024-01-10",
          "problem": "Logged delivery error \u2014 Wrong address. Driver: Darryl Holt. Guest said: \"I didn\u2019t get my box that supposedly arrived last night\u2026 did it not get delivered or sent to the wrong address? That\u2019s my neighbors front door, I just went and check and it\u2019s not there\u2026 :/ They spend their winters in Miam\u2026\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sheet_error",
            "date": "2024-01-10",
            "source": "audit_xlsx:delivery_errors",
            "quote": "I didn\u2019t get my box that supposedly arrived last night\u2026 did it not get delivered or sent to the wrong address? That\u2019s my neighbors front door, I just went and check and it\u2019s not there\u2026 :/ They spend their winters in Miam\u2026",
            "resolution": "Credited the entire order and flagged the assigned driver",
            "thread_url": "",
            "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/5358977/conversation/39852130141547#part_id=initial-part-39852130141547-2003809235",
            "instructions_before": "N/A",
            "instructions_after": "(1) Use Google Maps to locate the address || (2) The house number is 551 and can be found on the right side of the house, near the gate || (3) Leave by the gate located to the right of the house",
            "driver": "Darryl Holt",
            "route": "Methodology LAV DH 12"
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google maps to locate the address (2) The house is on 929 Sanborn Avenue (3) Please leave the box on the front porch</span>",
      "current_instructions": "(1) Use Google maps to locate the address (2) The house is on 929 Sanborn Avenue (3) Please leave the box on the front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 83,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_identifiers",
        "prior_wrong_address",
        "prior_wrong_address",
        "repeat_delivery_error",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Manuel Jacinto",
      "email": "mjcnto@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877494",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/393993",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Wooden gate will be unlocked. || Please leave delivery at FRONT DOOR",
      "full_address": "2966 Passmore Dr, Los Angeles, 90068",
      "maps_link": "https://www.google.com/maps/place/2966+Passmore+Dr%2C+Los+Angeles%2C+90068+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Wooden gate will be unlocked. || (2) You are at the CORRECT house if you see the number 2966 on the mailbox or building. || (3) Please leave delivery at FRONT DOOR || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Wooden gate will be unlocked. || (2) You are at the CORRECT house if you see the number 2966 on the mailbox or building. || (3) Please leave delivery at FRONT DOOR || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Wooden gate will be unlocked. || Please leave delivery at FRONT DOOR</span>",
      "current_instructions": "Wooden gate will be unlocked. || Please leave delivery at FRONT DOOR",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Megan Eltringham",
      "email": "mfcodd3@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875669",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/394228",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The house number is 120 and can be found to the left of the garage door || (3) Leave box at the front door",
      "full_address": "120 Whistle Flower, Irvine, 92618",
      "maps_link": "https://www.google.com/maps/place/120+Whistle+Flower%2C+Irvine%2C+92618+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to locate the address || (2) The house number is 120 and can be found to the left of the garage door || (3) Leave box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to locate the address || (2) The house number is 120 and can be found to the left of the garage door || (3) Leave box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address || (2) The house number is 120 and can be found to the left of the garage door || (3) Leave box at the front door",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The house number is 120 and can be found to the left of the garage door || (3) Leave box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Ruthann Greenblat",
      "email": "ruthann@sleeveywonders.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876156",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/394901",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) 1411 can be seen on the curb and beside my front door and has a small white mailbox // (2) Place the box on the front porch away from street view to avoid being stolen and DO NOT RING THE DOORBELL",
      "full_address": "1411 Maple Hill Rd, Diamond Bar, 91765",
      "maps_link": "https://www.google.com/maps/place/1411+Maple+Hill+Rd%2C+Diamond+Bar%2C+91765+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Conflicting ring / do-not-ring in same instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 1411 can be seen on the curb and beside my front door and has a small white mailbox // || (2) You are at the CORRECT house if you see the number 1411 on the mailbox or building. || (3) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 909-786-8585): leave box in a safe visible spot at 1411 Maple Hill Rd, Diamond Bar, 91765. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-03-02",
          "source": "#delivery-status:2026-03-02",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "thread_context": "fixing route with Edward",
          "guest_report": "fixing route with Edward",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Ruthann Greenblat *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: fixing route with Edward",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1772443386879309",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-03-02",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 OTHER",
          "guest_report": "fixing route with Edward",
          "what_happened": "FAILED DELIVERY: *Affected Guest:* Ruthann Greenblat *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: fixing route with Edward",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-03-02",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1772443386879309",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 OTHER: fixing route with Edward",
      "last_error_date": "2026-03-02",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 1411 can be seen on the curb and beside my front door and has a small white mailbox // || (2) You are at the CORRECT house if you see the number 1411 on the mailbox or building. || (3) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 909-786-8585): leave box in a safe visible spot at 1411 Maple Hill Rd, Diamond Bar, 91765. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "conflict_ring",
          "title": "Removed conflicting ring / do-not-ring instructions",
          "why": "Instructions said both ring AND do not ring \u2014 drivers did the wrong one.",
          "how": "One clear rule now. Backup step if nobody answers.",
          "night_tip": "Follow the DO NOT RING line. Don't improvise."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-03-02]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"fixing route with Edward\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-03-02",
            "source": "#delivery-status:2026-03-02",
            "channel": "#delivery-status",
            "quote": "fixing route with Edward",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1772443386879309",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 ",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "RING",
            "DOORBELL"
          ],
          "span": "RING",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 4,
          "severity": "risk",
          "code": "conflict_ring",
          "title": "RISK: Conflicting ring / do-not-ring in same instructions",
          "problem": "Conflicting ring / do-not-ring in same instructions",
          "spans": [
            "RING",
            "DOORBELL",
            "DO NOT RING"
          ],
          "span": "RING",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Conflicting ring / do-not-ring in same instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "(1) 1411 can be seen on the curb and beside my front door and has a small white mailbox // (2) Place the box on the front porch away from street view to avoid being stolen and <mark class=\"redline risk\">DO NOT RING</mark> THE <mark class=\"redline risk\">DOORBELL</mark>",
      "current_instructions": "(1) 1411 can be seen on the curb and beside my front door and has a small white mailbox // (2) Place the box on the front porch away from street view to avoid being stolen and DO NOT RING THE DOORBELL",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_identifiers",
        "conflict_ring",
        "prior_failed_delivery",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Tracy Leventhal",
      "email": "tracyleventhal@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875827",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/394902",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The house number is 3508 and can be found just beside the front door || (3) Drop the order at thet front porch is easy to access",
      "full_address": "3508 Buena Vista Ave, Glendale, 91208",
      "maps_link": "https://www.google.com/maps/place/3508+Buena+Vista+Ave%2C+Glendale%2C+91208+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to locate the address || (2) The house number is 3508 and can be found just beside the front door || (3) Drop the order at thet front porch is easy to access || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to locate the address || (2) The house number is 3508 and can be found just beside the front door || (3) Drop the order at thet front porch is easy to access || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address || (2) The house number is 3508 and can be found just beside the front door || (3) Drop the order at thet front porch is easy to access",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The house number is 3508 and can be found just beside the front door || (3) Drop the order at thet front porch is easy to access",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Samantha Powell",
      "email": "sammyjay75@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875570",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/395637",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The house number is 5733 and can be found on the post near the front door || (3) Place on porch under mailbox",
      "full_address": "5733 Buffalo Ave, Van Nuys, 91401",
      "maps_link": "https://www.google.com/maps/place/5733+Buffalo+Ave%2C+Van+Nuys%2C+91401+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number is 5733 and can be found on the post near the front door || (3) Place on porch under mailbox || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number is 5733 and can be found on the post near the front door || (3) Place on porch under mailbox || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address || (2) The house number is 5733 and can be found on the post near the front door || (3) Place on porch under mailbox",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The house number is 5733 and can be found on the post near the front door || (3) Place on porch under mailbox",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Tristan Unrau",
      "email": "tristan.unrau@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876990",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/396468",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "5318 visible above door, door is at the back of the courtyard",
      "full_address": "5318 Romaine St, Los Angeles, 90029",
      "maps_link": "https://www.google.com/maps/place/5318+Romaine+St%2C+Los+Angeles%2C+90029+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) 5318 visible above door, door is at the back of the courtyard || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) 5318 visible above door, door is at the back of the courtyard || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "5318 visible above door, door is at the back of the courtyard",
      "current_instructions": "5318 visible above door, door is at the back of the courtyard",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "TONYA HOPKINS",
      "email": "th@tonyahopkins.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876346",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/399761",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The gate entrance can be found on Peters Canyon. There should be a sign saying \"El Dorado\" on the entrance gate || (3) Use gate code #1996 || (4) Go to Reynolds Dr and leave box on the front door || Photo of the front door: https://prnt.sc/PffL9vbRuAkM",
      "full_address": "2515 Reynolds Dr, Tustin, 92782",
      "maps_link": "https://www.google.com/maps/place/2515+Reynolds+Dr%2C+Tustin%2C+92782+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 2515 on the mailbox or building. || (3) The gate entrance can be found on Peters Canyon. There should be a sign saying \"El Dorado\" on the entrance gate || (4) Use gate code #1996 || (5) Go to Reynolds Dr and leave box on the front door || Photo of the front door: https://prnt.sc/PffL9vbRuAkM || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 2515 on the mailbox or building. || (3) The gate entrance can be found on Peters Canyon. There should be a sign saying \"El Dorado\" on the entrance gate || (4) Use gate code #1996 || (5) Go to Reynolds Dr and leave box on the front door || Photo of the front door: https://prnt.sc/PffL9vbRuAkM || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps to locate the address || (2) The gate entrance can be found on Peters Canyon. There should be a sign saying &quot;El Dorado&quot; on the entrance gate || (3) Use gate code #1996 || (4) Go to Reynolds Dr and leave box on the front door || Photo of the front door: https://prnt.sc/PffL9vbRuAkM</span>",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The gate entrance can be found on Peters Canyon. There should be a sign saying \"El Dorado\" on the entrance gate || (3) Use gate code #1996 || (4) Go to Reynolds Dr and leave box on the front door || Photo of the front door: https://prnt.sc/PffL9vbRuAkM",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Francie Forde",
      "email": "franceforde@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875850",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/399877",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps, it will guide you to the address. //(2) House is on a private rd without parking. Please park on De La Vina. House is down private rd //(3) We're the second house on the left. //(4) lease leave by front door. Thank you!",
      "full_address": "1624 De la Vina St, Santa Barbara, 93101",
      "maps_link": "https://www.google.com/maps/place/1624+De+la+Vina+St%2C+Santa+Barbara%2C+93101+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps, it will guide you to the address. // || (2) You are at the CORRECT house if you see the number 1624 on the mailbox or building. || (3) House is on a private rd without parking. Please park on De La Vina. House is down private rd // || (4) We're the second house on the left. // || (5) lease leave by front door. Thank you! || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps, it will guide you to the address. // || (2) You are at the CORRECT house if you see the number 1624 on the mailbox or building. || (3) House is on a private rd without parking. Please park on De La Vina. House is down private rd // || (4) We're the second house on the left. // || (5) lease leave by front door. Thank you! || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps, it will guide you to the address. //(2) House is on a private rd without parking. Please park on De La Vina. House is down private rd //(3) We&#x27;re the second house on the left. //(4) lease leave by front door. Thank you!</span>",
      "current_instructions": "(1) Use Google Maps, it will guide you to the address. //(2) House is on a private rd without parking. Please park on De La Vina. House is down private rd //(3) We're the second house on the left. //(4) lease leave by front door. Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Charlotte Shmavonian",
      "email": "charlotte.aleen@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876516",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/400127",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "78 Crater, Irvine, 92618",
      "maps_link": "https://www.google.com/maps/place/78+Crater%2C+Irvine%2C+92618+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 78 Crater, Irvine, 92618. || (2) You are at the correct location if you see house/building number 78. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 78 Crater, Irvine, 92618. || (2) You are at the correct location if you see house/building number 78. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Eunice McFarland",
      "email": "eunicemcfarland@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875587",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/400882",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door",
      "full_address": "7088 Mount Vernon St, Lemon Grove, 91945",
      "maps_link": "https://www.google.com/maps/place/7088+Mount+Vernon+St%2C+Lemon+Grove%2C+91945+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave at front door",
      "current_instructions": "Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Paul Rubinfeld",
      "email": "paul.rubinfeld@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875457",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/400944",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Due to long driveway, you won\u2019t see the house from the street and maps can be confusing. Look for the black gate between the houses 1814 and 1820 Ayers Way. Leave box at the gate door. See photo for reference: https://prnt.sc/xIJFlAcpBfOR",
      "full_address": "1816 Ayers Way, Burbank, 91501",
      "maps_link": "https://www.google.com/maps/place/1816+Ayers+Way%2C+Burbank%2C+91501+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Due to long driveway, you won\u2019t see the house from the street and maps can be confusing. Look for the black gate between the houses 1814 and 1820 Ayers Way. Leave box at the gate door. See photo for reference: https: || (2) prnt.sc/xIJFlAcpBfOR || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Due to long driveway, you won\u2019t see the house from the street and maps can be confusing. Look for the black gate between the houses 1814 and 1820 Ayers Way. Leave box at the gate door. See photo for reference: https: || (2) prnt.sc/xIJFlAcpBfOR || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Due to long driveway, you won\u2019t see the house from the street and maps can be confusing. Look for the black gate between the houses 1814 and 1820 Ayers Way. Leave box at the gate door. See photo for reference: https://prnt.sc/xIJFlAcpBfOR",
      "current_instructions": "Due to long driveway, you won\u2019t see the house from the street and maps can be confusing. Look for the black gate between the houses 1814 and 1820 Ayers Way. Leave box at the gate door. See photo for reference: https://prnt.sc/xIJFlAcpBfOR",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Katherine Mc",
      "email": "mckuoooo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876502",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/401294",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Open either (in the driveway or through the front) yard gate (no lock, just a latch) and drop off our delivery at the front door. Also, please look around on the patio for the used box to take with you. Thank you. See photo: https://ibb.co/xtgrRBpV",
      "full_address": "1471 Hill Dr, Los Angeles, 90041",
      "maps_link": "https://www.google.com/maps/place/1471+Hill+Dr%2C+Los+Angeles%2C+90041+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Open either (in the driveway or through the front) yard gate (no lock, just a latch) and drop off our delivery at the front door. Also, please look around on the patio for the used box to take with you. Thank you. See photo: https: || (2) You are at the CORRECT house if you see the number 1471 on the mailbox or building. || (3) ibb.co/xtgrRBpV || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Open either (in the driveway or through the front) yard gate (no lock, just a latch) and drop off our delivery at the front door. Also, please look around on the patio for the used box to take with you. Thank you. See photo: https: || (2) You are at the CORRECT house if you see the number 1471 on the mailbox or building. || (3) ibb.co/xtgrRBpV || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Open either (in the driveway or through the front) yard gate (no lock, just a latch) and drop off our delivery at the front door. Also, please look around on the patio for the used box to take with you. Thank you. See photo: https://ibb.co/xtgrRBpV</span>",
      "current_instructions": "Open either (in the driveway or through the front) yard gate (no lock, just a latch) and drop off our delivery at the front door. Also, please look around on the patio for the used box to take with you. Thank you. See photo: https://ibb.co/xtgrRBpV",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Domonique Hensler",
      "email": "domonique.hensler@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876631",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/401952",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Gate code is #5526",
      "full_address": "11007 Mason Ln, San Diego, 92129",
      "maps_link": "https://www.google.com/maps/place/11007+Mason+Ln%2C+San+Diego%2C+92129+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Gate code is #5526 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Gate code is #5526 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Gate code is #5526",
      "current_instructions": "Gate code is #5526",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Tyndie DuBose",
      "email": "tyndie.dubose@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876824",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 103. (1) Use Google Maps as a guide. || (2) Use the building code: #2121, to enter. || (3) Take the elevator to the 1st floor. || (4) Look for Apt 103 and leave the box at the front door",
      "full_address": "3400 Pacific Ave, Apt 103, Marina del Rey, 90292",
      "maps_link": "https://www.google.com/maps/place/3400+Pacific+Ave%2C+Apt+103%2C+Marina+del+Rey%2C+90292+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 103. || (2) Use Google Maps as a guide. || (3) Use the building code: #2121, to enter. || (4) Take the elevator to the 1st floor. || (5) Look for Apt 103 and leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 103. || (2) Use Google Maps as a guide. || (3) Use the building code: #2121, to enter. || (4) Take the elevator to the 1st floor. || (5) Look for Apt 103 and leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 103. (1) Use Google Maps as a guide. || (2) Use the building code: #2121, to enter. || (3) Take the elevator to the 1st floor. || (4) Look for Apt 103 and leave the box at the front door",
      "current_instructions": "Apt 103. (1) Use Google Maps as a guide. || (2) Use the building code: #2121, to enter. || (3) Take the elevator to the 1st floor. || (4) Look for Apt 103 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Hilary Boyer",
      "email": "hilaryiboyer@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875391",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/402350",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 5. You can enter building by using Gate code *7919. Then 3770 Pershing Unit 5 is upstairs. You may leave it on patio by front door",
      "full_address": "3770 Pershing Ave, Apt 5, San Diego, 92104",
      "maps_link": "https://www.google.com/maps/place/3770+Pershing+Ave%2C+Apt+5%2C+San+Diego%2C+92104+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) You can enter building by using Gate code *7919. || (2) Then 3770 Pershing Unit 5 is upstairs. || (3) You may leave it on patio by front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (5) If gate, call box, or buzzer fails: call guest at 916-420-0758 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) You can enter building by using Gate code *7919. || (2) Then 3770 Pershing Unit 5 is upstairs. || (3) You may leave it on patio by front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (5) If gate, call box, or buzzer fails: call guest at 916-420-0758 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "Gate code"
          ],
          "span": "Gate code",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 5. You can enter building by using <mark class=\"redline risk\">Gate code</mark> *7919. Then 3770 Pershing Unit 5 is upstairs. You may leave it on patio by front door",
      "current_instructions": "Apt 5. You can enter building by using Gate code *7919. Then 3770 Pershing Unit 5 is upstairs. You may leave it on patio by front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Khaled M. Nasr",
      "email": "cairomerta@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875561",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/403625",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The entrance to the area is at Newport Ridge Dr. E || (3) Go to Seyne and please leave at the front door and NOT on the brown gate to the backyard",
      "full_address": "8 Seyne, Newport Coast, 92657",
      "maps_link": "https://www.google.com/maps/place/8+Seyne%2C+Newport+Coast%2C+92657+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 8 on the mailbox or building. || (3) The entrance to the area is at Newport Ridge Dr. E || (4) Go to Seyne and please leave at the front door and NOT on the brown gate to the backyard || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 8 on the mailbox or building. || (3) The entrance to the area is at Newport Ridge Dr. E || (4) Go to Seyne and please leave at the front door and NOT on the brown gate to the backyard || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps to locate the address || (2) The entrance to the area is at Newport Ridge Dr. E || (3) Go to Seyne and please leave at the front door and NOT on the brown gate to the backyard</span>",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The entrance to the area is at Newport Ridge Dr. E || (3) Go to Seyne and please leave at the front door and NOT on the brown gate to the backyard",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Madeline Fogelberg",
      "email": "madelinefogelberg254@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875576",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/405296",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 5. (1) Use Google Maps to locate the address // (2) You'll see the \"4769\" sign in front of the building. See photo: https://prnt.sc/UliofItP8-8i // (3) Walk the pathway and enter the gate (front gate is always open | no code needed to enter) // (4) Look for the stairs // (5) Walk up the FIRST set of stairs. // (6) Look for Apt 5. // (7) Leave the package at the front door of Apt 5",
      "full_address": "4769 Wilson Ave, Apt 5, San Diego, 92116",
      "maps_link": "https://www.google.com/maps/place/4769+Wilson+Ave%2C+Apt+5%2C+San+Diego%2C+92116+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 5. || (2) Use Google Maps to locate the address // || (3) You'll see the \"4769\" sign in front of the building. See photo: https://prnt.sc/UliofItP8-8i // || (4) Walk the pathway and enter the gate (front gate is always open | no code needed to enter) // || (5) Look for the stairs // || (6) Walk up the FIRST set of stairs. // || (7) Look for Apt 5. // || (8) Leave the package at the front door of Apt 5 || (9) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 5. || (2) Use Google Maps to locate the address // || (3) You'll see the \"4769\" sign in front of the building. See photo: https://prnt.sc/UliofItP8-8i // || (4) Walk the pathway and enter the gate (front gate is always open | no code needed to enter) // || (5) Look for the stairs // || (6) Walk up the FIRST set of stairs. // || (7) Look for Apt 5. // || (8) Leave the package at the front door of Apt 5 || (9) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 5. (1) Use Google Maps to locate the address // (2) You&#x27;ll see the &quot;4769&quot; sign in front of the building. See photo: https://prnt.sc/UliofItP8-8i // (3) Walk the pathway and enter the gate (front gate is always open | no code needed to enter) // (4) Look for the stairs // (5) Walk up the FIRST set of stairs. // (6) Look for Apt 5. // (7) Leave the package at the front door of Apt 5",
      "current_instructions": "Apt 5. (1) Use Google Maps to locate the address // (2) You'll see the \"4769\" sign in front of the building. See photo: https://prnt.sc/UliofItP8-8i // (3) Walk the pathway and enter the gate (front gate is always open | no code needed to enter) // (4) Look for the stairs // (5) Walk up the FIRST set of stairs. // (6) Look for Apt 5. // (7) Leave the package at the front door of Apt 5",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Elisabeth Brown",
      "email": "elisabethbrown222@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875979",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/406753",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to locate the address //(2) House number is marked on the curb and by the front. //(3) Leave on the front porch",
      "full_address": "720 N Fonda St, La Habra, 90631",
      "maps_link": "https://www.google.com/maps/place/720+N+Fonda+St%2C+La+Habra%2C+90631+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google maps to locate the address // || (2) House number is marked on the curb and by the front. // || (3) Leave on the front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google maps to locate the address // || (2) House number is marked on the curb and by the front. // || (3) Leave on the front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google maps to locate the address //(2) House number is marked on the curb and by the front. //(3) Leave on the front porch",
      "current_instructions": "(1) Use Google maps to locate the address //(2) House number is marked on the curb and by the front. //(3) Leave on the front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "laurie reuter",
      "email": "reutercdc@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875504",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/406797",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to locate the address || (2) Guard gate attendant will let you in with my delivery address. || (3) Leave at front door || Photo of front door for reference https://prnt.sc/rA2BGjuvzmsO",
      "full_address": "23662 Via Ortega, Coto de Caza, 92679",
      "maps_link": "https://www.google.com/maps/place/23662+Via+Ortega%2C+Coto+de+Caza%2C+92679+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google maps to locate the address || (2) You are at the CORRECT house if you see the number 23662 on the mailbox or building. || (3) Guard gate attendant will let you in with my delivery address. || (4) Leave at front door || Photo of front door for reference https://prnt.sc/rA2BGjuvzmsO || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google maps to locate the address || (2) You are at the CORRECT house if you see the number 23662 on the mailbox or building. || (3) Guard gate attendant will let you in with my delivery address. || (4) Leave at front door || Photo of front door for reference https://prnt.sc/rA2BGjuvzmsO || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google maps to locate the address || (2) Guard gate attendant will let you in with my delivery address. || (3) Leave at front door || Photo of front door for reference https://prnt.sc/rA2BGjuvzmsO</span>",
      "current_instructions": "(1) Use Google maps to locate the address || (2) Guard gate attendant will let you in with my delivery address. || (3) Leave at front door || Photo of front door for reference https://prnt.sc/rA2BGjuvzmsO",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Shawna Mellon",
      "email": "shawna.mellon@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875949",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/407669",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The name of the area is Old Creek Ranch. Entrance is on San Elijo and Northstar Way || (3) Go to Lynx Way and place in front of door please",
      "full_address": "2093 Lynx Way, San Marcos, 92078",
      "maps_link": "https://www.google.com/maps/place/2093+Lynx+Way%2C+San+Marcos%2C+92078+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 2093 on the mailbox or building. || (3) The name of the area is Old Creek Ranch. Entrance is on San Elijo and Northstar Way || (4) Go to Lynx Way and place in front of door please || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 2093 on the mailbox or building. || (3) The name of the area is Old Creek Ranch. Entrance is on San Elijo and Northstar Way || (4) Go to Lynx Way and place in front of door please || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps to locate the address || (2) The name of the area is Old Creek Ranch. Entrance is on San Elijo and Northstar Way || (3) Go to Lynx Way and place in front of door please</span>",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The name of the area is Old Creek Ranch. Entrance is on San Elijo and Northstar Way || (3) Go to Lynx Way and place in front of door please",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Po T Wang",
      "email": "potwang@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875644",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/409069",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to guide you to the address // (2) Leave at front door to the LEFT SIDE of the window. IF YOU SEE A DOOR MAT, YOU ARE AT THE WRONG UNIT. Refer to this photo of the door unit and the door: http://tinyurl.com/2p85u5bc",
      "full_address": "54 Agostino, Irvine, 92614",
      "maps_link": "https://www.google.com/maps/place/54+Agostino%2C+Irvine%2C+92614+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google maps to guide you to the address // || (2) Leave at front door to the LEFT SIDE of the window. IF YOU SEE A DOOR MAT, YOU ARE AT THE WRONG UNIT. Refer to this photo of the door unit and the door: http://tinyurl.com/2p85u5bc || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google maps to guide you to the address // || (2) Leave at front door to the LEFT SIDE of the window. IF YOU SEE A DOOR MAT, YOU ARE AT THE WRONG UNIT. Refer to this photo of the door unit and the door: http://tinyurl.com/2p85u5bc || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google maps to guide you to the address // (2) Leave at front door to the LEFT SIDE of the window. IF YOU SEE A DOOR MAT, YOU ARE AT THE WRONG UNIT. Refer to this photo of the door unit and the door: http://tinyurl.com/2p85u5bc",
      "current_instructions": "(1) Use Google maps to guide you to the address // (2) Leave at front door to the LEFT SIDE of the window. IF YOU SEE A DOOR MAT, YOU ARE AT THE WRONG UNIT. Refer to this photo of the door unit and the door: http://tinyurl.com/2p85u5bc",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kealy Bowers",
      "email": "kealybowers@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876245",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) Address is 216 1/2 not 216 :) please leave on front bench",
      "full_address": "216 1/2 6th Ave, Venice, 90291",
      "maps_link": "https://www.google.com/maps/place/216+1%2F2+6th+Ave%2C+Venice%2C+90291+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 216 on the mailbox or building. || (3) Address is 216 1/2 not 216 :) please leave on front bench || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 216 on the mailbox or building. || (3) Address is 216 1/2 not 216 :) please leave on front bench || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps to locate the address || (2) Address is 216 1/2 not 216 :) please leave on front bench</span>",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) Address is 216 1/2 not 216 :) please leave on front bench",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jordan Shakeshaft",
      "email": "jshakes1@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875939",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/409480",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps, it will guide you to the address. //(2) House number 5741 is marked on the curb //(3) Leave box at front door",
      "full_address": "5741 Brushton St, Los Angeles, 90008",
      "maps_link": "https://www.google.com/maps/place/5741+Brushton+St%2C+Los+Angeles%2C+90008+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps, it will guide you to the address. // || (2) House number 5741 is marked on the curb // || (3) Leave box at front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps, it will guide you to the address. // || (2) House number 5741 is marked on the curb // || (3) Leave box at front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps, it will guide you to the address. //(2) House number 5741 is marked on the curb //(3) Leave box at front door",
      "current_instructions": "(1) Use Google Maps, it will guide you to the address. //(2) House number 5741 is marked on the curb //(3) Leave box at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Dimitri Strathearn",
      "email": "dline009@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875743",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/409871",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front door",
      "full_address": "410 Palisades Ave, Santa Monica, 90402",
      "maps_link": "https://www.google.com/maps/place/410+Palisades+Ave%2C+Santa+Monica%2C+90402+USA/",
      "reviewed": "",
      "notes": "Historic error (Wrong address) [2024-01-07] \u2014 driver Edward Hernandez \u00b7 route Methodology LAV EH, 30: \"My name is Dimitri Strathearn I live at 634 15th St, Santa Monica CA 90402. I never received my last order. AFTER POD HAS BEEN SHARED: That\u2019s not my house. My a\u2026\" Fix: WC offered replacement box for Jan 10th delivery. Guest confirmed he was able to",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 634 15th STREET. Use Google Maps to locate the address. || (2) You are at the CORRECT house if you see the number 410 on the mailbox or building. || (3) The house has bushes lined up as a fence between the entryway and is on the left side of house # 630(brown house with a gate). ll || (4) Leave the box on the front porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [
        {
          "issue": "Wrong address",
          "issue_code": "prior_wrong_address",
          "date": "2024-01-07",
          "driver": "Edward Hernandez",
          "route": "Methodology LAV EH, 30",
          "courier": "IC Drivers",
          "source": "audit_xlsx:delivery_errors",
          "guest_report": "My name is Dimitri Strathearn I live at 634 15th St, Santa Monica CA 90402. I never received my last order. AFTER POD HAS BEEN SHARED: That\u2019s not my house. My address is 634 15th St, Santa Monica CA 90402.",
          "what_happened": "My name is Dimitri Strathearn I live at 634 15th St, Santa Monica CA 90402. I never received my last order. AFTER POD HAS BEEN SHARED: That\u2019s not my house. My address is 634 15th St, Santa Monica CA 90402.",
          "resolution": "WC offered replacement box for Jan 10th delivery. Guest confirmed he was able to retrieve the box from the house next door. WC issued delivery fee credits to Methodology account + Supplemental credit",
          "instructions_before": "(1) 634 15th STREET. Use Google Maps to locate the address. || (2) The house has bushes lined up as a fence between the entry way || (3) Leave box on front porch",
          "instructions_after": "(1) 634 15th STREET. Use Google Maps to locate the address. || (2) The house has bushes lined up as a fence between the entryway and is on the left side of house # 630(brown house with a gate). ll (3) Leave the box on the front porch.",
          "refund_amount": "34.95",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/5018215/conversation/39852130015477?view=List"
        }
      ],
      "error_count": 1,
      "driver": "Edward Hernandez",
      "route": "Methodology LAV EH, 30",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 logged driver error(s)",
      "is_new_signup": false,
      "historic_drivers": [
        {
          "driver": "Edward Hernandez",
          "route": "Methodology LAV EH, 30",
          "courier": "IC Drivers",
          "issue": "Wrong address",
          "date": "2024-01-07",
          "guest_report": "My name is Dimitri Strathearn I live at 634 15th St, Santa Monica CA 90402. I never received my last order. AFTER POD HAS BEEN SHARED: That\u2019s not my house. My address is 634 15th St, Santa Monica CA 9\u2026"
        }
      ],
      "feedback_count": 0,
      "error_incidents": [
        {
          "kind": "sheet_error",
          "date": "2024-01-07",
          "issue": "Wrong address",
          "issue_code": "prior_wrong_address",
          "headline": "Wrong address \u00b7 2024-01-07",
          "guest_report": "My name is Dimitri Strathearn I live at 634 15th St, Santa Monica CA 90402. I never received my last order. AFTER POD HAS BEEN SHARED: That\u2019s not my house. My address is 634 15th St, Santa Monica CA 90402.",
          "what_happened": "My name is Dimitri Strathearn I live at 634 15th St, Santa Monica CA 90402. I never received my last order. AFTER POD HAS BEEN SHARED: That\u2019s not my house. My address is 634 15th St, Santa Monica CA 90402.",
          "resolution": "WC offered replacement box for Jan 10th delivery. Guest confirmed he was able to retrieve the box from the house next door. WC issued delivery fee credits to Methodology account + Supplemental credit",
          "error_by": "Courier",
          "refund_amount": "34.95",
          "churn": "Retained",
          "driver": "Edward Hernandez",
          "route": "Methodology LAV EH, 30",
          "courier": "IC Drivers",
          "delivery_window": "Overnight",
          "instructions_before": "(1) 634 15th STREET. Use Google Maps to locate the address. || (2) The house has bushes lined up as a fence between the entry way || (3) Leave box on front porch",
          "instructions_after": "(1) 634 15th STREET. Use Google Maps to locate the address. || (2) The house has bushes lined up as a fence between the entryway and is on the left side of house # 630(brown house with a gate). ll (3) Leave the box on the front porch.",
          "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/5018215/conversation/39852130015477?view=List",
          "source": "audit_xlsx:delivery_errors"
        }
      ],
      "last_error_summary": "Wrong address \u00b7 2024-01-07: My name is Dimitri Strathearn I live at 634 15th St, Santa Monica CA 90402. I never received my last order. AFTER POD HAS BEEN SHARED: That\u2019\u2026",
      "last_error_date": "2024-01-07",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 634 15th STREET. Use Google Maps to locate the address. || (2) You are at the CORRECT house if you see the number 410 on the mailbox or building. || (3) The house has bushes lined up as a fence between the entryway and is on the left side of house # 630(brown house with a gate). ll || (4) Leave the box on the front porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "historic_sheet_error",
          "title": "Using instructions that fixed this guest before (from error log)",
          "why": "Box went to the wrong address before \u2014 guest quote on file.",
          "how": "Extra confirm-you-are-here step using house number and landmarks.",
          "night_tip": "Double-check the street number in the app matches the building.",
          "source": "audit_xlsx:delivery_errors"
        },
        {
          "code": "prior_wrong_address",
          "title": "Stronger address confirmation after wrong-address delivery",
          "why": "Box went to the wrong address before \u2014 guest quote on file.",
          "how": "Extra confirm-you-are-here step using house number and landmarks.",
          "night_tip": "Double-check the street number in the app matches the building."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_wrong_address",
          "title": "FACT: Wrong address on 2024-01-07",
          "problem": "Logged delivery error \u2014 Wrong address. Driver: Edward Hernandez. Guest said: \"My name is Dimitri Strathearn I live at 634 15th St, Santa Monica CA 90402. I never received my last order. AFTER POD HAS BEEN SHARED: That\u2019s not my house. My address is 634 15th St, Santa Monica CA 90402.\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sheet_error",
            "date": "2024-01-07",
            "source": "audit_xlsx:delivery_errors",
            "quote": "My name is Dimitri Strathearn I live at 634 15th St, Santa Monica CA 90402. I never received my last order. AFTER POD HAS BEEN SHARED: That\u2019s not my house. My address is 634 15th St, Santa Monica CA 90402.",
            "resolution": "WC offered replacement box for Jan 10th delivery. Guest confirmed he was able to retrieve the box from the house next door. WC issued delivery fee credits to Me\u2026",
            "thread_url": "",
            "ticket_link": "https://app.intercom.com/a/inbox/i5jnujkr/inbox/admin/5018215/conversation/39852130015477?view=List",
            "instructions_before": "(1) 634 15th STREET. Use Google Maps to locate the address. || (2) The house has bushes lined up as a fence between the entry way || (3) Leave box on front porch",
            "instructions_after": "(1) 634 15th STREET. Use Google Maps to locate the address. || (2) The house has bushes lined up as a fence between the entryway and is on the left side of house # 630(brown house with a gate). ll (3)\u2026",
            "driver": "Edward Hernandez",
            "route": "Methodology LAV EH, 30"
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 45,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_wrong_address",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Erica Carr",
      "email": "xbiu3b1rdx@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875429",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 409. Please leave the box at the front desk of The Promenade",
      "full_address": "121 S Hope St, Apt 409, Los Angeles, 90012",
      "maps_link": "https://www.google.com/maps/place/121+S+Hope+St%2C+Apt+409%2C+Los+Angeles%2C+90012+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please leave the box at the front desk of The Promenade || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please leave the box at the front desk of The Promenade || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 409. Please leave the box at the front desk of The Promenade",
      "current_instructions": "Apt 409. Please leave the box at the front desk of The Promenade",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "William Dickson",
      "email": "williamd85@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876358",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/415301",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) Just place box behind front gate",
      "full_address": "3621 Palos Verdes Dr N, Palos Verdes Estates, 90274",
      "maps_link": "https://www.google.com/maps/place/3621+Palos+Verdes+Dr+N%2C+Palos+Verdes+Estates%2C+90274+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 3621 on the mailbox or building. || (3) Just place box behind front gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 3621 on the mailbox or building. || (3) Just place box behind front gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps to locate the address || (2) Just place box behind front gate</span>",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) Just place box behind front gate",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Tina Gancar",
      "email": "tinagancar@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876067",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/416888",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) This is a gated community. Give the attendant our name or address to enter. || (3) Look for 45 Offshore. Leave on the front porch",
      "full_address": "45 Offshore, Newport Coast, 92657",
      "maps_link": "https://www.google.com/maps/place/45+Offshore%2C+Newport+Coast%2C+92657+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 45 on the mailbox or building. || (3) This is a gated community. Give the attendant our name or address to enter. || (4) Look for 45 Offshore. Leave on the front porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to locate the address || (2) You are at the CORRECT house if you see the number 45 on the mailbox or building. || (3) This is a gated community. Give the attendant our name or address to enter. || (4) Look for 45 Offshore. Leave on the front porch || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps to locate the address || (2) This is a gated community. Give the attendant our name or address to enter. || (3) Look for 45 Offshore. Leave on the front porch</span>",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) This is a gated community. Give the attendant our name or address to enter. || (3) Look for 45 Offshore. Leave on the front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Merrill Kruger",
      "email": "merrill.kruger@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875543",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/417110",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 312. 1) Use Google maps to locate the address || (2) The street number is on the front wall above the lobby door. || (3) Double park with hazards in the red, or at the park across the street, for a quick unload. || (4) Dial *3501 to enter the glass doors || (5) Take the elevator (or stairs) on the immediate left to the top / 3rd floor || (6) Unit 312 is to the right of the elevator as you exit or immediately behind and to the right once you reach to top of the stairs || (7) Leave box to the RIGHT side of the door",
      "full_address": "330 S Barrington Ave, Apt 312, Los Angeles, 90049",
      "maps_link": "https://www.google.com/maps/place/330+S+Barrington+Ave%2C+Apt+312%2C+Los+Angeles%2C+90049+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 312. 1) Use Google maps to locate the address || (2) The street number is on the front wall above the lobby door. || (3) Double park with hazards in the red, or at the park across the street, for a quick unload. || (4) Dial *3501 to enter the glass doors || (5) Take the elevator (or stairs) on the immediate left to the top / 3rd floor || (6) Unit 312 is to the right of the elevator as you exit or immediately behind and to the right once you reach to top of the stairs || (7) Leave box to the RIGHT side of the door || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 312. 1) Use Google maps to locate the address || (2) The street number is on the front wall above the lobby door. || (3) Double park with hazards in the red, or at the park across the street, for a quick unload. || (4) Dial *3501 to enter the glass doors || (5) Take the elevator (or stairs) on the immediate left to the top / 3rd floor || (6) Unit 312 is to the right of the elevator as you exit or immediately behind and to the right once you reach to top of the stairs || (7) Leave box to the RIGHT side of the door || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 312. 1) Use Google maps to locate the address || (2) The street number is on the front wall above the lobby door. || (3) Double park with hazards in the red, or at the park across the street, for a quick unload. || (4) Dial *3501 to enter the glass doors || (5) Take the elevator (or stairs) on the immediate left to the top / 3rd floor || (6) Unit 312 is to the right of the elevator as you exit or immediately behind and to the right once you reach to top of the stairs || (7) Leave box to the RIGHT side of the door",
      "current_instructions": "Apt 312. 1) Use Google maps to locate the address || (2) The street number is on the front wall above the lobby door. || (3) Double park with hazards in the red, or at the park across the street, for a quick unload. || (4) Dial *3501 to enter the glass doors || (5) Take the elevator (or stairs) on the immediate left to the top / 3rd floor || (6) Unit 312 is to the right of the elevator as you exit or immediately behind and to the right once you reach to top of the stairs || (7) Leave box to the RIGHT side of the door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Anne Butler",
      "email": "annegbutler@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875710",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/418489",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) DO NOT RING DOORBELL. DO NOT LEAVE DOWNSTAIRS Please leave bag at front door tucked as close to RIGHT side of door as possible so less visible from the street. // (2) Take old boxes and empties with you at all times. Thank you",
      "full_address": "437 N Bonhill Rd, Los Angeles, 90049",
      "maps_link": "https://www.google.com/maps/place/437+N+Bonhill+Rd%2C+Los+Angeles%2C+90049+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); Conflicting ring / do-not-ring in same instructions",
      "revised_instructions": "(1) Take old boxes and empties with you at all times. Thank you || (2) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 310-463-9815): leave box in a safe visible spot at 437 N Bonhill Rd, Los Angeles, 90049. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Take old boxes and empties with you at all times. Thank you || (2) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 310-463-9815): leave box in a safe visible spot at 437 N Bonhill Rd, Los Angeles, 90049. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "conflict_ring",
          "title": "Removed conflicting ring / do-not-ring instructions",
          "why": "Instructions said both ring AND do not ring \u2014 drivers did the wrong one.",
          "how": "One clear rule now. Backup step if nobody answers.",
          "night_tip": "Follow the DO NOT RING line. Don't improvise."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 ",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "RING",
            "DOORBELL"
          ],
          "span": "RING",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "conflict_ring",
          "title": "RISK: Conflicting ring / do-not-ring in same instructions",
          "problem": "Conflicting ring / do-not-ring in same instructions",
          "spans": [
            "RING",
            "DOORBELL",
            "DO NOT RING"
          ],
          "span": "RING",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Conflicting ring / do-not-ring in same instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "(1) <mark class=\"redline risk\">DO NOT RING</mark> <mark class=\"redline risk\">DOORBELL</mark>. DO NOT LEAVE DOWNSTAIRS Please leave bag at front door tucked as close to RIGHT side of door as possible so less visible from the street. // (2) Take old boxes and empties with you at all times. Thank you",
      "current_instructions": "(1) DO NOT RING DOORBELL. DO NOT LEAVE DOWNSTAIRS Please leave bag at front door tucked as close to RIGHT side of door as possible so less visible from the street. // (2) Take old boxes and empties with you at all times. Thank you",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "conflict_ring",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Richard Kohanzakay",
      "email": "richard.kohan@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875701",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "# TH2. (1) The Harland. #TH2. || (2) Drop off in lobby - they will deliver into my unit.|| || If no one is in the lobby, feel free to call me, even if it's late at night, at 312-485-2824",
      "full_address": "702 N Doheny Dr, # TH2, West Hollywood, 90069",
      "maps_link": "https://www.google.com/maps/place/702+N+Doheny+Dr%2C+%23+TH2%2C+West+Hollywood%2C+90069+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) # TH2. || (2) You are at the CORRECT house if you see the number 702 on the mailbox or building. || (3) The Harland. #TH2. || (4) Drop off in lobby - they will deliver into my unit.|| || If no one is in the lobby, feel free to call me, even if it's late at night, at 312-485-2824 || (5) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 312-485-2824): leave box in a safe visible spot at 702 N Doheny Dr, # TH2, West Hollywood, 90069. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) # TH2. || (2) You are at the CORRECT house if you see the number 702 on the mailbox or building. || (3) The Harland. #TH2. || (4) Drop off in lobby - they will deliver into my unit.|| || If no one is in the lobby, feel free to call me, even if it's late at night, at 312-485-2824 || (5) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 312-485-2824): leave box in a safe visible spot at 702 N Doheny Dr, # TH2, West Hollywood, 90069. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\"># TH2. (1) The Harland. #TH2. || (2) Drop off in lobby - they will deliver into my unit.|| || If no one is in the lobby, feel free to call me, even if it&#x27;s late at night, at 312-485-2824</span>",
      "current_instructions": "# TH2. (1) The Harland. #TH2. || (2) Drop off in lobby - they will deliver into my unit.|| || If no one is in the lobby, feel free to call me, even if it's late at night, at 312-485-2824",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Mitun Balusamy",
      "email": "mitun2512@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875509",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/420003",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 1502. (1) Use Google Maps as a guide. (2) Enter the building and look for Unit 1502. || (3) Leave the box at the front door and pickup all old boxes. See photo: https://prnt.sc/aHbcva0HNiOL",
      "full_address": "888 W E St, Unit 1502, San Diego, 92101",
      "maps_link": "https://www.google.com/maps/place/888+W+E+St%2C+Unit+1502%2C+San+Diego%2C+92101+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 1502. || (2) Use Google Maps as a guide. || (3) Enter the building and look for Unit 1502. || (4) Leave the box at the front door and pickup all old boxes. See photo: https://prnt.sc/aHbcva0HNiOL || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 1502. || (2) Use Google Maps as a guide. || (3) Enter the building and look for Unit 1502. || (4) Leave the box at the front door and pickup all old boxes. See photo: https://prnt.sc/aHbcva0HNiOL || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 1502. (1) Use Google Maps as a guide. (2) Enter the building and look for Unit 1502. || (3) Leave the box at the front door and pickup all old boxes. See photo: https://prnt.sc/aHbcva0HNiOL",
      "current_instructions": "Unit 1502. (1) Use Google Maps as a guide. (2) Enter the building and look for Unit 1502. || (3) Leave the box at the front door and pickup all old boxes. See photo: https://prnt.sc/aHbcva0HNiOL",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Charles Galanis",
      "email": "charlesgalanis@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875755",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The house number is 8578 which is painted on the street curve. || (3) You may leave the box inside the gate",
      "full_address": "8578 Hollywood Blvd, Los Angeles, 90069",
      "maps_link": "https://www.google.com/maps/place/8578+Hollywood+Blvd%2C+Los+Angeles%2C+90069+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number is 8578 which is painted on the street curve. || (3) You may leave the box inside the gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps to locate the address || (2) The house number is 8578 which is painted on the street curve. || (3) You may leave the box inside the gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address || (2) The house number is 8578 which is painted on the street curve. || (3) You may leave the box inside the gate",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The house number is 8578 which is painted on the street curve. || (3) You may leave the box inside the gate",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Penelope Mercer",
      "email": "sharonmaybe@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876393",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/425730",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place close to front door",
      "full_address": "9623 Stonecrest Blvd, San Diego, 92123",
      "maps_link": "https://www.google.com/maps/place/9623+Stonecrest+Blvd%2C+San+Diego%2C+92123+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place close to front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place close to front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place close to front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place close to front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Heather Baggetta",
      "email": "heather.e.gordon@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876016",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/426208",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "1105 N KENWOOD St ~1105 can be found on the left side of our door. Leave box at the corner to the right of our front door",
      "full_address": "1105 N Kenwood St, Burbank, 91505",
      "maps_link": "https://www.google.com/maps/place/1105+N+Kenwood+St%2C+Burbank%2C+91505+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 1105 N KENWOOD St ~1105 can be found on the left side of our door. || (2) You are at the CORRECT house if you see the number 1105 on the mailbox or building. || (3) Leave box at the corner to the right of our front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) 1105 N KENWOOD St ~1105 can be found on the left side of our door. || (2) You are at the CORRECT house if you see the number 1105 on the mailbox or building. || (3) Leave box at the corner to the right of our front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">1105 N KENWOOD St ~1105 can be found on the left side of our door. Leave box at the corner to the right of our front door</span>",
      "current_instructions": "1105 N KENWOOD St ~1105 can be found on the left side of our door. Leave box at the corner to the right of our front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Angela Garvin",
      "email": "asgarvin@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876871",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/431909",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Give the gate attendant my name and address --- Angela Garvin 31 Strand Beach Dr, Dana Point, CA 92629 and say you are with \"Methodology Delivery.\" They will ask for your driver\u2019s license and take a photo of your license plate. // (2) After entering the gate, drive to the bottom of the hill then turn right onto Strand Beach Drive, our house is the 2nd one on the left - 31 Strand Beach Dr. // (3) Leave the food outside our courtyard gate",
      "full_address": "31 Strand Beach Dr, Dana Point, 92629",
      "maps_link": "https://www.google.com/maps/place/31+Strand+Beach+Dr%2C+Dana+Point%2C+92629+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Give the gate attendant my name and address --- Angela Garvin 31 Strand Beach Dr, Dana Point, CA 92629 and say you are with \"Methodology Delivery.\" They will ask for your driver\u2019s license and take a photo of your license plate. // || (2) You are at the CORRECT house if you see the number 31 on the mailbox or building. || (3) After entering the gate, drive to the bottom of the hill then turn right onto Strand Beach Drive, our house is the 2nd one on the left - 31 Strand Beach Dr. // || (4) Leave the food outside our courtyard gate || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Give the gate attendant my name and address --- Angela Garvin 31 Strand Beach Dr, Dana Point, CA 92629 and say you are with \"Methodology Delivery.\" They will ask for your driver\u2019s license and take a photo of your license plate. // || (2) You are at the CORRECT house if you see the number 31 on the mailbox or building. || (3) After entering the gate, drive to the bottom of the hill then turn right onto Strand Beach Drive, our house is the 2nd one on the left - 31 Strand Beach Dr. // || (4) Leave the food outside our courtyard gate || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Give the gate attendant my name and address --- Angela Garvin 31 Strand Beach Dr, Dana Point, CA 92629 and say you are with &quot;Methodology Delivery.&quot; They will ask for your driver\u2019s license and take a photo of your license plate. // (2) After entering the gate, drive to the bottom of the hill then turn right onto Strand Beach Drive, our house is the 2nd one on the left - 31 Strand Beach Dr. // (3) Leave the food outside our courtyard gate</span>",
      "current_instructions": "(1) Give the gate attendant my name and address --- Angela Garvin 31 Strand Beach Dr, Dana Point, CA 92629 and say you are with \"Methodology Delivery.\" They will ask for your driver\u2019s license and take a photo of your license plate. // (2) After entering the gate, drive to the bottom of the hill then turn right onto Strand Beach Drive, our house is the 2nd one on the left - 31 Strand Beach Dr. // (3) Leave the food outside our courtyard gate",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Salina Lum",
      "email": "salinapich@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876374",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Enter access code is 4378 to unlock the gate and may place in front of our door. Last Option if the code doesn't work is to place box on pillar near gate. Thank you",
      "full_address": "3737 Cedar Ave, Long Beach, 90807",
      "maps_link": "https://www.google.com/maps/place/3737+Cedar+Ave%2C+Long+Beach%2C+90807+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Enter access code is 4378 to unlock the gate and may place in front of our door. || (2) You are at the CORRECT house if you see the number 3737 on the mailbox or building. || (3) Last Option if the code doesn't work is to place box on pillar near gate. || (4) Thank you || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Enter access code is 4378 to unlock the gate and may place in front of our door. || (2) You are at the CORRECT house if you see the number 3737 on the mailbox or building. || (3) Last Option if the code doesn't work is to place box on pillar near gate. || (4) Thank you || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Enter access code is 4378 to unlock the gate and may place in front of our door. Last Option if the code doesn&#x27;t work is to place box on pillar near gate. Thank you</span>",
      "current_instructions": "Enter access code is 4378 to unlock the gate and may place in front of our door. Last Option if the code doesn't work is to place box on pillar near gate. Thank you",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Marisa Warren",
      "email": "marisa.warren@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875233",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/433172",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Enter via the gate and leave on front door step",
      "full_address": "2880 Zell Dr, Laguna Beach, 92651",
      "maps_link": "https://www.google.com/maps/place/2880+Zell+Dr%2C+Laguna+Beach%2C+92651+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Enter via the gate and leave on front door step || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Enter via the gate and leave on front door step || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Enter via the gate and leave on front door step",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Enter via the gate and leave on front door step",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "laura cutrona",
      "email": "lauracutrona.la@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875699",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/434869",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "31941 Paseo Cielo, San Juan Capistrano, 92675",
      "maps_link": "https://www.google.com/maps/place/31941+Paseo+Cielo%2C+San+Juan+Capistrano%2C+92675+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 31941 Paseo Cielo, San Juan Capistrano, 92675. || (2) You are at the correct location if you see house/building number 31941. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 31941 Paseo Cielo, San Juan Capistrano, 92675. || (2) You are at the correct location if you see house/building number 31941. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Brianna Mobrem",
      "email": "bri.schultz38@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875483",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/435013",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave it in the side yard by trees and mailbox away from the street view",
      "full_address": "1222 Electric Ave, Venice, 90291",
      "maps_link": "https://www.google.com/maps/place/1222+Electric+Ave%2C+Venice%2C+90291+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave it in the side yard by trees and mailbox away from the street view || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave it in the side yard by trees and mailbox away from the street view || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave it in the side yard by trees and mailbox away from the street view",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave it in the side yard by trees and mailbox away from the street view",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Hans Keirstead",
      "email": "hans@keirsteadgroup.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876448",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/435052",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please leave it by the front door",
      "full_address": "1289 La Mirada St, Laguna Beach, 92651",
      "maps_link": "https://www.google.com/maps/place/1289+La+Mirada+St%2C+Laguna+Beach%2C+92651+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please leave it by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please leave it by the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please leave it by the front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please leave it by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Rati Gupta",
      "email": "rati2930@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876384",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) House number 1307 is at front || (3) Leave the box at the front door",
      "full_address": "1307 N Avon St, Burbank, 91505",
      "maps_link": "https://www.google.com/maps/place/1307+N+Avon+St%2C+Burbank%2C+91505+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) House number 1307 is at front || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) House number 1307 is at front || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as a guide. || (2) House number 1307 is at front || (3) Leave the box at the front door",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) House number 1307 is at front || (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Zach Gurka",
      "email": "zach@groundupmgmt.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875892",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/437179",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Front gate is open/unlocked, latch around top. Leave at front door ||",
      "full_address": "717 N Fuller Ave, Los Angeles, 90046",
      "maps_link": "https://www.google.com/maps/place/717+N+Fuller+Ave%2C+Los+Angeles%2C+90046+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Front gate is open/unlocked, latch around top. Leave at front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Front gate is open/unlocked, latch around top. Leave at front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Front gate is open/unlocked, latch around top. Leave at front door ||",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Front gate is open/unlocked, latch around top. Leave at front door ||",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Lisa Stilson",
      "email": "lisaannstilson@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875652",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 8. (1) Apartment 8 // (2) Front door code is #8370 try several times if it failed the first time. Take a photo/video as proof if it's not working // (3) third floor in front of the building - there is an elevator // (4) Put the door code #8370 if there\u2019s an issue call // (5) PICK UP OLD BOXES",
      "full_address": "837 Lincoln Blvd, Apt 8, Santa Monica, 90403",
      "maps_link": "https://www.google.com/maps/place/837+Lincoln+Blvd%2C+Apt+8%2C+Santa+Monica%2C+90403+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 8. || (2) Apartment 8 // || (3) Front door code is #8370 try several times if it failed the first time. Take a photo/video as proof if it's not working // || (4) third floor in front of the building - there is an elevator // || (5) Put the door code #8370 if there\u2019s an issue call // || (6) PICK UP OLD BOXES || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 8. || (2) Apartment 8 // || (3) Front door code is #8370 try several times if it failed the first time. Take a photo/video as proof if it's not working // || (4) third floor in front of the building - there is an elevator // || (5) Put the door code #8370 if there\u2019s an issue call // || (6) PICK UP OLD BOXES || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 8. (1) Apartment 8 // (2) Front door code is #8370 try several times if it failed the first time. Take a photo/video as proof if it&#x27;s not working // (3) third floor in front of the building - there is an elevator // (4) Put the door code #8370 if there\u2019s an issue call // (5) PICK UP OLD BOXES",
      "current_instructions": "Apt 8. (1) Apartment 8 // (2) Front door code is #8370 try several times if it failed the first time. Take a photo/video as proof if it's not working // (3) third floor in front of the building - there is an elevator // (4) Put the door code #8370 if there\u2019s an issue call // (5) PICK UP OLD BOXES",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Courtney Andrews",
      "email": "cehague@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875526",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/438354",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave inside white gate to the left of the garage so it is not visible from the street. DO NOT leave at front door. Leaving it at the front door will result in it being stolen",
      "full_address": "4010 Cromwell Ave, Los Angeles, 90027",
      "maps_link": "https://www.google.com/maps/place/4010+Cromwell+Ave%2C+Los+Angeles%2C+90027+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Please leave inside white gate to the left of the garage so it is not visible from the street. || (2) DO NOT leave at front door. || (3) Leaving it at the front door will result in it being stolen || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave inside white gate to the left of the garage so it is not visible from the street. || (2) DO NOT leave at front door. || (3) Leaving it at the front door will result in it being stolen || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Please leave inside white gate to the left of the garage so it is not visible from the street. DO NOT leave at front door. Leaving it at the front door will result in it being stolen",
      "current_instructions": "Please leave inside white gate to the left of the garage so it is not visible from the street. DO NOT leave at front door. Leaving it at the front door will result in it being stolen",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Brianna Rohrhoff",
      "email": "brianna.rohrhoff@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876878",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Just leave outside front door",
      "full_address": "6321 Greenhaven Dr, Carlsbad, 92009",
      "maps_link": "https://www.google.com/maps/place/6321+Greenhaven+Dr%2C+Carlsbad%2C+92009+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Just leave outside front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Just leave outside front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Just leave outside front door",
      "current_instructions": "Just leave outside front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Larry Pitkin",
      "email": "lawrys2000@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875317",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/440485",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to locate the address // (2) House number 127 is displayed by the front door. // (3) Leave the box behind the white gate to the left of our front door, the latch on the gate is unlocked, please close the gate upon delivery. IMPORTANT: DO NOT LEAVE AT THE FRONT DOOR it will be stolen. // Photo of the drop-off location: https://tinyurl.com/3ma92cun",
      "full_address": "127 26th St, Newport Beach, 92663",
      "maps_link": "https://www.google.com/maps/place/127+26th+St%2C+Newport+Beach%2C+92663+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google maps to locate the address // || (2) House number 127 is displayed by the front door. // || (3) Leave the box behind the white gate to the left of our front door, the latch on the gate is unlocked, please close the gate upon delivery. IMPORTANT: DO NOT LEAVE AT THE FRONT DOOR it will be stolen. // Photo of the drop-off location: https://tinyurl.com/3ma92cun || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google maps to locate the address // || (2) House number 127 is displayed by the front door. // || (3) Leave the box behind the white gate to the left of our front door, the latch on the gate is unlocked, please close the gate upon delivery. IMPORTANT: DO NOT LEAVE AT THE FRONT DOOR it will be stolen. // Photo of the drop-off location: https://tinyurl.com/3ma92cun || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google maps to locate the address // (2) House number 127 is displayed by the front door. // (3) Leave the box behind the white gate to the left of our front door, the latch on the gate is unlocked, please close the gate upon delivery. IMPORTANT: DO NOT LEAVE AT THE FRONT DOOR it will be stolen. // Photo of the drop-off location: https://tinyurl.com/3ma92cun",
      "current_instructions": "(1) Use Google maps to locate the address // (2) House number 127 is displayed by the front door. // (3) Leave the box behind the white gate to the left of our front door, the latch on the gate is unlocked, please close the gate upon delivery. IMPORTANT: DO NOT LEAVE AT THE FRONT DOOR it will be stolen. // Photo of the drop-off location: https://tinyurl.com/3ma92cun",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Taylor Hall",
      "email": "taylor@triedequestrian.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877419",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/442337",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "We have a gate that is closed at night. The gate code is 2174#",
      "full_address": "24404 Calle La Roca, Santa Clarita, 91354",
      "maps_link": "https://www.google.com/maps/place/24404+Calle+La+Roca%2C+Santa+Clarita%2C+91354+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) We have a gate that is closed at night. || (2) You are at the CORRECT house if you see the number 24404 on the mailbox or building. || (3) The gate code is 2174# || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) We have a gate that is closed at night. || (2) You are at the CORRECT house if you see the number 24404 on the mailbox or building. || (3) The gate code is 2174# || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">We have a gate that is closed at night. The gate code is 2174#</span>",
      "current_instructions": "We have a gate that is closed at night. The gate code is 2174#",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Hardik Jagda",
      "email": "ceo@proximity.tech",
      "order_link": "https://app.gomethodology.com/admin/orders/2876771",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/442556",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 710. (1) Use Google Maps as a guide. || (2) Enter the building and check-in with Concierge. Ask to go up to 7th floor - Apt 710. || (3) Leave the box at the front door. See photo: https://prnt.sc/SSk_o5lSBWkT",
      "full_address": "6245 Wilshire Blvd, Apt 710, Los Angeles, 90048",
      "maps_link": "https://www.google.com/maps/place/6245+Wilshire+Blvd%2C+Apt+710%2C+Los+Angeles%2C+90048+USA/",
      "reviewed": "",
      "notes": "Last error [2026-05-18] [#delivery-status]: Failed delivery \u2014 \"No package\"",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 710. || (2) Use Google Maps as a guide. || (3) Enter the building and check-in with Concierge. Ask to go up to 7th floor - Apt 710. || (4) Leave the box at the front door. See photo: https://prnt.sc/SSk_o5lSBWkT || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-05-18",
          "source": "#delivery-status:2026-05-18",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "No package",
          "thread_context": "",
          "guest_report": "No package",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Hardik Jagda *Failure Reason:* OTHER *Failure Notes:* No package _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: One-time change of address; being shipped via FedEx image.png",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779076437169069",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-05-18",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 No package",
          "guest_report": "No package",
          "what_happened": "No package",
          "failure_reason": "OTHER",
          "failure_notes": "No package",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-05-18",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779076437169069",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 No package",
      "last_error_date": "2026-05-18",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 710. || (2) Use Google Maps as a guide. || (3) Enter the building and check-in with Concierge. Ask to go up to 7th floor - Apt 710. || (4) Leave the box at the front door. See photo: https://prnt.sc/SSk_o5lSBWkT || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-05-18]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"No package\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-18",
            "source": "#delivery-status:2026-05-18",
            "channel": "#delivery-status",
            "quote": "No package",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779076437169069",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 710. (1) Use Google Maps as a guide. || (2) Enter the building and check-in with Concierge. Ask to go up to 7th floor - Apt 710. || (3) Leave the box at the front door. See photo: https://prnt.sc/SSk_o5lSBWkT",
      "current_instructions": "Apt 710. (1) Use Google Maps as a guide. || (2) Enter the building and check-in with Concierge. Ask to go up to 7th floor - Apt 710. || (3) Leave the box at the front door. See photo: https://prnt.sc/SSk_o5lSBWkT",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 47,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_failed_delivery",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Julian Lamm",
      "email": "lamm.julian@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875738",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/443367",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Gate code 1992#. Leave by front door",
      "full_address": "148 S Edinburgh Ave, Los Angeles, 90048",
      "maps_link": "https://www.google.com/maps/place/148+S+Edinburgh+Ave%2C+Los+Angeles%2C+90048+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Gate code 1992#. || (2) Leave by front door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Gate code 1992#. || (2) Leave by front door || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Gate code 1992#. Leave by front door",
      "current_instructions": "Gate code 1992#. Leave by front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Max Michael",
      "email": "maxm1@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875713",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/448421",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at top of stairs by front door",
      "full_address": "344 Dalehurst Ave, Los Angeles, 90024",
      "maps_link": "https://www.google.com/maps/place/344+Dalehurst+Ave%2C+Los+Angeles%2C+90024+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at top of stairs by front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at top of stairs by front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at top of stairs by front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at top of stairs by front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Ryan Mahatme",
      "email": "ryanjmahatme@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875195",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/448658",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 403. (1) Use Google Maps as a guide. || (2) You'll see a '1122' sign at the top-left side, and a 'gayley' sign at the lower-right, both in front of the building. See photo: https://prnt.sc/5SJaWaBYzpII. || (3) Look for Apt 403. || (4) Leave the box at the front door",
      "full_address": "1122 Gayley Ave, Apt 403, Los Angeles, 90024",
      "maps_link": "https://www.google.com/maps/place/1122+Gayley+Ave%2C+Apt+403%2C+Los+Angeles%2C+90024+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 403. || (2) Use Google Maps as a guide. || (3) You'll see a '1122' sign at the top-left side, and a 'gayley' sign at the lower-right, both in front of the building. See photo: https://prnt.sc/5SJaWaBYzpII. || (4) Look for Apt 403. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 403. || (2) Use Google Maps as a guide. || (3) You'll see a '1122' sign at the top-left side, and a 'gayley' sign at the lower-right, both in front of the building. See photo: https://prnt.sc/5SJaWaBYzpII. || (4) Look for Apt 403. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 403. (1) Use Google Maps as a guide. || (2) You&#x27;ll see a &#x27;1122&#x27; sign at the top-left side, and a &#x27;gayley&#x27; sign at the lower-right, both in front of the building. See photo: https://prnt.sc/5SJaWaBYzpII. || (3) Look for Apt 403. || (4) Leave the box at the front door",
      "current_instructions": "Apt 403. (1) Use Google Maps as a guide. || (2) You'll see a '1122' sign at the top-left side, and a 'gayley' sign at the lower-right, both in front of the building. See photo: https://prnt.sc/5SJaWaBYzpII. || (3) Look for Apt 403. || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Kai Sall",
      "email": "kaimhervey@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877167",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 2225. The apartment is called The Residences at Bella Terra. There are package lockers that are accessible from the front of the building. The box can be delivered to one of the lockers and the guest will get a notification that the food is there",
      "full_address": "7521 Edinger Ave, Unit 2225, Huntington Beach, 92647",
      "maps_link": "https://www.google.com/maps/place/7521+Edinger+Ave%2C+Unit+2225%2C+Huntington+Beach%2C+92647+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Unit 2225. || (2) The apartment is called The Residences at Bella Terra. || (3) There are package lockers that are accessible from the front of the building. || (4) The box can be delivered to one of the lockers and the guest will get a notification that the food is there || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Unit 2225. || (2) The apartment is called The Residences at Bella Terra. || (3) There are package lockers that are accessible from the front of the building. || (4) The box can be delivered to one of the lockers and the guest will get a notification that the food is there || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Unit 2225. The apartment is called The Residences at Bella Terra. There are package lockers that are accessible from the front of the building. The box can be delivered to one of the lockers and the guest will get a notification that the food is there",
      "current_instructions": "Unit 2225. The apartment is called The Residences at Bella Terra. There are package lockers that are accessible from the front of the building. The box can be delivered to one of the lockers and the guest will get a notification that the food is there",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 25,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Arthur shurtleff",
      "email": "modart28@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875229",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/450162",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front Door please",
      "full_address": "13564 Jadestone Way, San Diego, 92130",
      "maps_link": "https://www.google.com/maps/place/13564+Jadestone+Way%2C+San+Diego%2C+92130+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front Door please || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front Door please || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front Door please",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front Door please",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Lauren Barrett",
      "email": "lkgualano@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876832",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/451868",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) On the patio courtyard",
      "full_address": "64 Revival, Irvine, 92620",
      "maps_link": "https://www.google.com/maps/place/64+Revival%2C+Irvine%2C+92620+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number is displayed at front || (3) On the patio courtyard || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number is displayed at front || (3) On the patio courtyard || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) On the patio courtyard",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) On the patio courtyard",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Holland Stuart",
      "email": "hhollandjs@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875174",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/454000",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave at the side porch, through the gate (which is on the right side as you approach the home). There are no dogs or animals =) Or you can leave at the front porch but behind the pillar, please!",
      "full_address": "4139 La Salle Ave, Culver City, 90232",
      "maps_link": "https://www.google.com/maps/place/4139+La+Salle+Ave%2C+Culver+City%2C+90232+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please leave at the side porch, through the gate (which is on the right side as you approach the home). || (2) You are at the CORRECT house if you see the number 4139 on the mailbox or building. || (3) There are no dogs or animals =) Or you can leave at the front porch but behind the pillar, please! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please leave at the side porch, through the gate (which is on the right side as you approach the home). || (2) You are at the CORRECT house if you see the number 4139 on the mailbox or building. || (3) There are no dogs or animals =) Or you can leave at the front porch but behind the pillar, please! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please leave at the side porch, through the gate (which is on the right side as you approach the home). There are no dogs or animals =) Or you can leave at the front porch but behind the pillar, please!</span>",
      "current_instructions": "Please leave at the side porch, through the gate (which is on the right side as you approach the home). There are no dogs or animals =) Or you can leave at the front porch but behind the pillar, please!",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Alexander TAO",
      "email": "alextao12@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875227",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/454721",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Front door is fine",
      "full_address": "107 Halo, Irvine, 92618",
      "maps_link": "https://www.google.com/maps/place/107+Halo%2C+Irvine%2C+92618+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Front door is fine || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Front door is fine || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Front door is fine",
      "current_instructions": "Front door is fine",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Krystal Nakanishi",
      "email": "krystalnakanishi@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875519",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/456240",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "51 Brookview Dana Point CA 92629, Dana Point, 92629",
      "maps_link": "https://www.google.com/maps/place/51+Brookview+Dana+Point+CA+92629%2C+Dana+Point%2C+92629+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 51 Brookview Dana Point CA 92629, Dana Point, 92629. || (2) You are at the correct location if you see house/building number 51. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 51 Brookview Dana Point CA 92629, Dana Point, 92629. || (2) You are at the correct location if you see house/building number 51. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Miranda Previte",
      "email": "mirandaprevite@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876075",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 8. (1) Use Google Maps as a guide. || (2) You\u2019ll see a \u201c1249\u201d sign in front of the building. See photo: https://prnt.sc/frNvEmZTV9qg || (3) Walk to the left of the building and look for the stairs outside the building. || (4) Take the stairs and look for Unit 8. || (5) Leave the box at the front door of Unit 8",
      "full_address": "1249 9th St, Apt 8, Santa Monica, 90401",
      "maps_link": "https://www.google.com/maps/place/1249+9th+St%2C+Apt+8%2C+Santa+Monica%2C+90401+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 8. || (2) Use Google Maps as a guide. || (3) You\u2019ll see a \u201c1249\u201d sign in front of the building. See photo: https://prnt.sc/frNvEmZTV9qg || (4) Walk to the left of the building and look for the stairs outside the building. || (5) Take the stairs and look for Unit 8. || (6) Leave the box at the front door of Unit 8 || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 8. || (2) Use Google Maps as a guide. || (3) You\u2019ll see a \u201c1249\u201d sign in front of the building. See photo: https://prnt.sc/frNvEmZTV9qg || (4) Walk to the left of the building and look for the stairs outside the building. || (5) Take the stairs and look for Unit 8. || (6) Leave the box at the front door of Unit 8 || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 8. (1) Use Google Maps as a guide. || (2) You\u2019ll see a \u201c1249\u201d sign in front of the building. See photo: https://prnt.sc/frNvEmZTV9qg || (3) Walk to the left of the building and look for the stairs outside the building. || (4) Take the stairs and look for Unit 8. || (5) Leave the box at the front door of Unit 8",
      "current_instructions": "Apt 8. (1) Use Google Maps as a guide. || (2) You\u2019ll see a \u201c1249\u201d sign in front of the building. See photo: https://prnt.sc/frNvEmZTV9qg || (3) Walk to the left of the building and look for the stairs outside the building. || (4) Take the stairs and look for Unit 8. || (5) Leave the box at the front door of Unit 8",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Nicholas Hyland",
      "email": "nshylandsf@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876612",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/456446",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) There will be a small wooden gate at waist height, the driver can leave the order on the other side of the gate hidden from street view",
      "full_address": "2550 Beverley Ave, Santa Monica, 90405",
      "maps_link": "https://www.google.com/maps/place/2550+Beverley+Ave%2C+Santa+Monica%2C+90405+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) There will be a small wooden gate at waist height, the driver can leave the order on the other side of the gate hidden from street view || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) There will be a small wooden gate at waist height, the driver can leave the order on the other side of the gate hidden from street view || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) There will be a small wooden gate at waist height, the driver can leave the order on the other side of the gate hidden from street view",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) There will be a small wooden gate at waist height, the driver can leave the order on the other side of the gate hidden from street view",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Millicent Rovelo",
      "email": "morovelo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875986",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please leave behind front porch wall (out of view of street)",
      "full_address": "4162 Franklin Ave, Los Angeles, 90027",
      "maps_link": "https://www.google.com/maps/place/4162+Franklin+Ave%2C+Los+Angeles%2C+90027+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please leave behind front porch wall (out of view of street) || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please leave behind front porch wall (out of view of street) || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please leave behind front porch wall (out of view of street)",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please leave behind front porch wall (out of view of street)",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Donna Herlihy",
      "email": "donna1862@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875444",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/457881",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) You can place it by the mailbox, on the inside of the low wall surrounding the front yard",
      "full_address": "1340 N Orchard Dr, Burbank, 91506",
      "maps_link": "https://www.google.com/maps/place/1340+N+Orchard+Dr%2C+Burbank%2C+91506+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) You can place it by the mailbox, on the inside of the low wall surrounding the front yard || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) You can place it by the mailbox, on the inside of the low wall surrounding the front yard || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) You can place it by the mailbox, on the inside of the low wall surrounding the front yard",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) You can place it by the mailbox, on the inside of the low wall surrounding the front yard",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Anna Fleury",
      "email": "anna.fleury@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875955",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/458956",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 3316. (1) Use Google Maps as a guide. || (2) At the callbox, dial 2730 (Fleury, A), to be buzzed in. || (3) Once inside, look for Apt 3316 and leave the box at the front door. See photo: https://prnt.sc/Uno-5g6pKPvx",
      "full_address": "13448 Beach Ave, Apt 3316, Marina del Rey, 90292",
      "maps_link": "https://www.google.com/maps/place/13448+Beach+Ave%2C+Apt+3316%2C+Marina+del+Rey%2C+90292+USA/",
      "reviewed": "",
      "notes": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "revised_instructions": "(1) Apt 3316. || (2) Use Google Maps as a guide. || (3) At the callbox, dial 2730 (Fleury, A), to be buzzed in. || (4) Once inside, look for Apt 3316 and leave the box at the front door. See photo: https://prnt.sc/Uno-5g6pKPvx || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 3316. || (2) Use Google Maps as a guide. || (3) At the callbox, dial 2730 (Fleury, A), to be buzzed in. || (4) Once inside, look for Apt 3316 and leave the box at the front door. See photo: https://prnt.sc/Uno-5g6pKPvx || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "callbox"
          ],
          "span": "callbox",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 3316. (1) Use Google Maps as a guide. || (2) At the <mark class=\"redline risk\">callbox</mark>, dial 2730 (Fleury, A), to be buzzed in. || (3) Once inside, look for Apt 3316 and leave the box at the front door. See photo: https://prnt.sc/Uno-5g6pKPvx",
      "current_instructions": "Apt 3316. (1) Use Google Maps as a guide. || (2) At the callbox, dial 2730 (Fleury, A), to be buzzed in. || (3) Once inside, look for Apt 3316 and leave the box at the front door. See photo: https://prnt.sc/Uno-5g6pKPvx",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 47,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Lev Barash",
      "email": "lev251@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876624",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/459429",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 14. (1) Use Google Maps as a guide. || (2) You'll see the \"2000\u201d sign in front of the apartment || (3) Look for Apt 14 on the 2nd floor. || (4) Leave the box for Apt 14 at the front door. See photo: https://prnt.sc/VcgErfLCTrEH",
      "full_address": "2000 Alberta Ave, Apt 14, Venice, 90291",
      "maps_link": "https://www.google.com/maps/place/2000+Alberta+Ave%2C+Apt+14%2C+Venice%2C+90291+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 14. || (2) Use Google Maps as a guide. || (3) You'll see the \"2000\u201d sign in front of the apartment || (4) Look for Apt 14 on the 2nd floor. || (5) Leave the box for Apt 14 at the front door. See photo: https://prnt.sc/VcgErfLCTrEH || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 14. || (2) Use Google Maps as a guide. || (3) You'll see the \"2000\u201d sign in front of the apartment || (4) Look for Apt 14 on the 2nd floor. || (5) Leave the box for Apt 14 at the front door. See photo: https://prnt.sc/VcgErfLCTrEH || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 14. (1) Use Google Maps as a guide. || (2) You&#x27;ll see the &quot;2000\u201d sign in front of the apartment || (3) Look for Apt 14 on the 2nd floor. || (4) Leave the box for Apt 14 at the front door. See photo: https://prnt.sc/VcgErfLCTrEH",
      "current_instructions": "Apt 14. (1) Use Google Maps as a guide. || (2) You'll see the \"2000\u201d sign in front of the apartment || (3) Look for Apt 14 on the 2nd floor. || (4) Leave the box for Apt 14 at the front door. See photo: https://prnt.sc/VcgErfLCTrEH",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Michelle Beaupre",
      "email": "mbeaupre1@une.edu",
      "order_link": "https://app.gomethodology.com/admin/orders/2876715",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 3123. (1) Use Google Maps as a guide. || (2) Look for Apt 3123. || (3) Leave the box on the door step. See photo: https://prnt.sc/mJq_hRw5NeJN",
      "full_address": "10951 Via Brescia, Apt 3123, San Diego, 92129",
      "maps_link": "https://www.google.com/maps/place/10951+Via+Brescia%2C+Apt+3123%2C+San+Diego%2C+92129+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 3123. || (2) Use Google Maps as a guide. || (3) Look for Apt 3123. || (4) Leave the box on the door step. See photo: https://prnt.sc/mJq_hRw5NeJN || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 3123. || (2) Use Google Maps as a guide. || (3) Look for Apt 3123. || (4) Leave the box on the door step. See photo: https://prnt.sc/mJq_hRw5NeJN || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 3123. (1) Use Google Maps as a guide. || (2) Look for Apt 3123. || (3) Leave the box on the door step. See photo: https://prnt.sc/mJq_hRw5NeJN",
      "current_instructions": "Apt 3123. (1) Use Google Maps as a guide. || (2) Look for Apt 3123. || (3) Leave the box on the door step. See photo: https://prnt.sc/mJq_hRw5NeJN",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "David Seroy",
      "email": "dsseroy@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875609",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/460234",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 1615. Apartment complex. Drop off inside of building. I can provide temporary keys that will grant access. So just the day of the delivery or within 24 hours can you all shoot me a text and I can send you a key",
      "full_address": "525 Olive St, Apt 1615, San Diego, 92103",
      "maps_link": "https://www.google.com/maps/place/525+Olive+St%2C+Apt+1615%2C+San+Diego%2C+92103+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Apt 1615. || (2) Apartment complex. || (3) Drop off inside of building. || (4) I can provide temporary keys that will grant access. || (5) So just the day of the delivery or within 24 hours can you all shoot me a text and I can send you a key || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (7) If gate, call box, or buzzer fails: call guest at 925-389-6756 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 1615. || (2) Apartment complex. || (3) Drop off inside of building. || (4) I can provide temporary keys that will grant access. || (5) So just the day of the delivery or within 24 hours can you all shoot me a text and I can send you a key || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (7) If gate, call box, or buzzer fails: call guest at 925-389-6756 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "keys",
            "key"
          ],
          "span": "keys",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 1615. Apartment complex. Drop off inside of building. I can provide temporary <mark class=\"redline risk\">keys</mark> that will grant access. So just the day of the delivery or within 24 hours can you all shoot me a text and I can send you a <mark class=\"redline risk\">key</mark>",
      "current_instructions": "Apt 1615. Apartment complex. Drop off inside of building. I can provide temporary keys that will grant access. So just the day of the delivery or within 24 hours can you all shoot me a text and I can send you a key",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Julie Hershberg",
      "email": "julie@re-activept.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876129",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/460482",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave on porch",
      "full_address": "22904 Carlow Rd, Torrance, 90505",
      "maps_link": "https://www.google.com/maps/place/22904+Carlow+Rd%2C+Torrance%2C+90505+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave on porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave on porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave on porch",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave on porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "David Regan",
      "email": "davidjregan@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875466",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/461266",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please use Doorbird keypad located to the left side of the gate to open the gate. Password is 8447#. The gate will remain open until closed. Please leave food on doorstep located on the left side of the driveway. Upon exiting the gate, please use the same code (8447#) to close the gate",
      "full_address": "15213 Greenleaf St, Sherman Oaks, 91403",
      "maps_link": "https://www.google.com/maps/place/15213+Greenleaf+St%2C+Sherman+Oaks%2C+91403+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please use Doorbird keypad located to the left side of the gate to open the gate. || (2) You are at the CORRECT house if you see the number 15213 on the mailbox or building. || (3) Password is 8447#. || (4) The gate will remain open until closed. || (5) Please leave food on doorstep located on the left side of the driveway. || (6) Upon exiting the gate, please use the same code (8447#) to close the gate || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Please use Doorbird keypad located to the left side of the gate to open the gate. || (2) You are at the CORRECT house if you see the number 15213 on the mailbox or building. || (3) Password is 8447#. || (4) The gate will remain open until closed. || (5) Please leave food on doorstep located on the left side of the driveway. || (6) Upon exiting the gate, please use the same code (8447#) to close the gate || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please use Doorbird keypad located to the left side of the gate to open the gate. Password is 8447#. The gate will remain open until closed. Please leave food on doorstep located on the left side of the driveway. Upon exiting the gate, please use the same code (8447#) to close the gate</span>",
      "current_instructions": "Please use Doorbird keypad located to the left side of the gate to open the gate. Password is 8447#. The gate will remain open until closed. Please leave food on doorstep located on the left side of the driveway. Upon exiting the gate, please use the same code (8447#) to close the gate",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Megan Gallagher",
      "email": "megcwelch@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877546",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/461353",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 437. (1) Use Google Maps as a guide. || (2) You'll see the 580 Anton' sign in front of the building. See photo: https://prnt.sc/pDvIK9a-YYbS. || (3) Look for Unit 437 || (4) Leave the box at the front door",
      "full_address": "580 Anton Blvd, Unit 437, Costa Mesa, 92626",
      "maps_link": "https://www.google.com/maps/place/580+Anton+Blvd%2C+Unit+437%2C+Costa+Mesa%2C+92626+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Unit 437. || (2) Use Google Maps as a guide. || (3) You'll see the 580 Anton' sign in front of the building. See photo: https://prnt.sc/pDvIK9a-YYbS. || (4) Look for Unit 437 || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Unit 437. || (2) Use Google Maps as a guide. || (3) You'll see the 580 Anton' sign in front of the building. See photo: https://prnt.sc/pDvIK9a-YYbS. || (4) Look for Unit 437 || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 437. (1) Use Google Maps as a guide. || (2) You&#x27;ll see the 580 Anton&#x27; sign in front of the building. See photo: https://prnt.sc/pDvIK9a-YYbS. || (3) Look for Unit 437 || (4) Leave the box at the front door",
      "current_instructions": "Unit 437. (1) Use Google Maps as a guide. || (2) You'll see the 580 Anton' sign in front of the building. See photo: https://prnt.sc/pDvIK9a-YYbS. || (3) Look for Unit 437 || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Sherry Montgomery",
      "email": "sherryleighmontgomery@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875691",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/461388",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front of white gate",
      "full_address": "80 N La Senda Dr, Laguna Beach, 92651",
      "maps_link": "https://www.google.com/maps/place/80+N+La+Senda+Dr%2C+Laguna+Beach%2C+92651+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front of white gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front of white gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front of white gate",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front of white gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Anh Tran",
      "email": "lilas211@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876334",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/468940",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Enter code #6420 at the gate",
      "full_address": "10792 Bridger Way, Tustin, 92782",
      "maps_link": "https://www.google.com/maps/place/10792+Bridger+Way%2C+Tustin%2C+92782+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Enter code #6420 at the gate || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Enter code #6420 at the gate || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Enter code #6420 at the gate",
      "current_instructions": "Enter code #6420 at the gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Jessica Moy",
      "email": "jessica.moy29@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875984",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/472650",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "50 Pomona Ave, Long Beach, 90803",
      "maps_link": "https://www.google.com/maps/place/50+Pomona+Ave%2C+Long+Beach%2C+90803+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 50 Pomona Ave, Long Beach, 90803. || (2) You are at the correct location if you see house/building number 50. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 50 Pomona Ave, Long Beach, 90803. || (2) You are at the correct location if you see house/building number 50. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Cheri Carlson",
      "email": "cheri.carlson@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875694",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/479102",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "n/a",
      "full_address": "29749 Strawberry Hill Dr, Agoura Hills, 91301",
      "maps_link": "https://www.google.com/maps/place/29749+Strawberry+Hill+Dr%2C+Agoura+Hills%2C+91301+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions; Last error [2026-05-11] [#delivery-status]: Failed delivery \u2014 \"Not in my car, it doesn\u2019t look like it belong to my route \u00b7 Ops: Reassigned to Edward H.\"",
      "revised_instructions": "(1) Use Google Maps to navigate to 29749 Strawberry Hill Dr, Agoura Hills, 91301. || (2) You are at the correct location if you see house/building number 29749. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-05-11",
          "source": "#delivery-status:2026-05-11",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "Not in my car, it doesn\u2019t look like it belong to my route",
          "thread_context": "Reassigned to Edward H.",
          "guest_report": "Not in my car, it doesn\u2019t look like it belong to my route",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Cheri Carlson *Failure Reason:* OTHER *Failure Notes:* Not in my car, it doesn\u2019t look like it belong to my route _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Reassigned to Edward H.",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1778468977736079",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-05-11",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 Not in my car, it doesn\u2019t look like it belong to my route",
          "guest_report": "Not in my car, it doesn\u2019t look like it belong to my route",
          "what_happened": "Not in my car, it doesn\u2019t look like it belong to my route",
          "failure_reason": "OTHER",
          "failure_notes": "Not in my car, it doesn\u2019t look like it belong to my route",
          "driver": "",
          "resolution": "Reassigned to Edward H.",
          "source": "#delivery-status:2026-05-11",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1778468977736079",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 Not in my car, it doesn\u2019t look like it belong to my route",
      "last_error_date": "2026-05-11",
      "suggested_instructions": "(1) Use Google Maps to navigate to 29749 Strawberry Hill Dr, Agoura Hills, 91301. || (2) You are at the correct location if you see house/building number 29749. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-05-11]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"Not in my car, it doesn\u2019t look like it belong to my route\"",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-11",
            "source": "#delivery-status:2026-05-11",
            "channel": "#delivery-status",
            "quote": "Not in my car, it doesn\u2019t look like it belong to my route",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1778468977736079",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole factual\">(empty \u2014 no instructions in Admin)</span>",
      "current_instructions": "n/a",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 52,
      "risk_tier": "P1",
      "risk_factors": [
        "container_only",
        "prior_failed_delivery",
        "highlight:red"
      ],
      "priority": 2
    },
    {
      "name": "Ting Liu",
      "email": "tliu35@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875262",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/480281",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "There is a free library to the left of the door. Please pull latch open of the wooden gate and make sure to LEAVE BEHIND THE WOODEN GATE",
      "full_address": "1064 Law St, San Diego, 92109",
      "maps_link": "https://www.google.com/maps/place/1064+Law+St%2C+San+Diego%2C+92109+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) There is a free library to the left of the door. || (2) You are at the CORRECT house if you see the number 1064 on the mailbox or building. || (3) Please pull latch open of the wooden gate and make sure to LEAVE BEHIND THE WOODEN GATE || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) There is a free library to the left of the door. || (2) You are at the CORRECT house if you see the number 1064 on the mailbox or building. || (3) Please pull latch open of the wooden gate and make sure to LEAVE BEHIND THE WOODEN GATE || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">There is a free library to the left of the door. Please pull latch open of the wooden gate and make sure to LEAVE BEHIND THE WOODEN GATE</span>",
      "current_instructions": "There is a free library to the left of the door. Please pull latch open of the wooden gate and make sure to LEAVE BEHIND THE WOODEN GATE",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Mike Ball",
      "email": "ball.mike@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875947",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/486593",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place on front porch",
      "full_address": "861 N Fuller Ave, Los Angeles, 90046",
      "maps_link": "https://www.google.com/maps/place/861+N+Fuller+Ave%2C+Los+Angeles%2C+90046+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place on front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place on front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place on front porch",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place on front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Renee Maynard",
      "email": "rmaynard633@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877360",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/491014",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 1008. (1) Use Google Maps as a guide. || (2) BEFORE 8 PM: Look for the Doorman and tell them you have a food delivery for Apt 1008. The doorman should let you take the elevator up to the 10th floor and deliver the box at the front door of Apt 1008. || (3) AFTER 8 PM: Look for Security and tell them you have a food delivery for Apt 1008. The security should give you access to enter and take the elevator up to the 10th floor. Then, look for Apt 1008 and leave the box at the front door. See photo: https://prnt.sc/OerR5ZYasL75",
      "full_address": "255 S Grand Ave, Apt 1008, Los Angeles, 90012",
      "maps_link": "https://www.google.com/maps/place/255+S+Grand+Ave%2C+Apt+1008%2C+Los+Angeles%2C+90012+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 1008. || (2) Use Google Maps as a guide. || (3) BEFORE 8 PM: Look for the Doorman and tell them you have a food delivery for Apt 1008. The doorman should let you take the elevator up to the 10th floor and deliver the box at the front door of Apt 1008. || (4) AFTER 8 PM: Look for Security and tell them you have a food delivery for Apt 1008. The security should give you access to enter and take the elevator up to the 10th floor. Then, look for Apt 1008 and leave the box at the front door. See photo: https://prnt.sc/OerR5ZYasL75 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 1008. || (2) Use Google Maps as a guide. || (3) BEFORE 8 PM: Look for the Doorman and tell them you have a food delivery for Apt 1008. The doorman should let you take the elevator up to the 10th floor and deliver the box at the front door of Apt 1008. || (4) AFTER 8 PM: Look for Security and tell them you have a food delivery for Apt 1008. The security should give you access to enter and take the elevator up to the 10th floor. Then, look for Apt 1008 and leave the box at the front door. See photo: https://prnt.sc/OerR5ZYasL75 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 1008. (1) Use Google Maps as a guide. || (2) BEFORE 8 PM: Look for the Doorman and tell them you have a food delivery for Apt 1008. The doorman should let you take the elevator up to the 10th floor and deliver the box at the front door of Apt 1008. || (3) AFTER 8 PM: Look for Security and tell them you have a food delivery for Apt 1008. The security should give you access to enter and take the elevator up to the 10th floor. Then, look for Apt 1008 and leave the box at the front door. See photo: https://prnt.sc/OerR5ZYasL75",
      "current_instructions": "Apt 1008. (1) Use Google Maps as a guide. || (2) BEFORE 8 PM: Look for the Doorman and tell them you have a food delivery for Apt 1008. The doorman should let you take the elevator up to the 10th floor and deliver the box at the front door of Apt 1008. || (3) AFTER 8 PM: Look for Security and tell them you have a food delivery for Apt 1008. The security should give you access to enter and take the elevator up to the 10th floor. Then, look for Apt 1008 and leave the box at the front door. See photo: https://prnt.sc/OerR5ZYasL75",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Amy Kiesewetter",
      "email": "amy@adkheritagelaw.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876746",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/492352",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "No instructions",
      "full_address": "925 McKevett Rd, Santa Paula, 93060",
      "maps_link": "https://www.google.com/maps/place/925+McKevett+Rd%2C+Santa+Paula%2C+93060+USA/",
      "reviewed": "",
      "notes": "Last error [2026-05-11] [#delivery-status]: Failed delivery \u2014 \"Failed and cloned the task to reoptimize the route.\"; Prior feedback [2026-04-28] [#delivery-status]: Failed delivery \u2014 \"Was not able to retrieve the box from the previous customer\"; Prior feedback [2026-04-27] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Amy Kiesewetter *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Route adjust\u2026\"",
      "revised_instructions": "(1) No instructions || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-05-11",
          "source": "#delivery-status:2026-05-11",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "thread_context": "Failed and cloned the task to reoptimize the route.",
          "guest_report": "Failed and cloned the task to reoptimize the route.",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Amy Kiesewetter *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Failed and cloned the task to reoptimize the route.",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1778469302163309",
          "wc_link_label": "Open WC Slack post"
        },
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-04-28",
          "source": "#delivery-status:2026-04-28",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "Was not able to retrieve the box from the previous customer",
          "thread_context": "",
          "guest_report": "Was not able to retrieve the box from the previous customer",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Amy Kiesewetter *Failure Reason:* OTHER *Failure Notes:* Was not able to retrieve the box from the previous customer _If this is not a cancelation, list action items for this issue in the thread. _",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777347337307949",
          "wc_link_label": "Open WC Slack post"
        },
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-04-27",
          "source": "#delivery-status:2026-04-27",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "thread_context": "",
          "guest_report": "FAILED DELIVERY: *Affected Guest:* Amy Kiesewetter *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Route adjustment",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Amy Kiesewetter *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Route adjustment",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777291609512869",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 3 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 3,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-05-11",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 OTHER",
          "guest_report": "Failed and cloned the task to reoptimize the route.",
          "what_happened": "FAILED DELIVERY: *Affected Guest:* Amy Kiesewetter *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Failed and cloned the task to reoptimize the route.",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-05-11",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1778469302163309",
          "wc_link_label": "Open WC Slack post"
        },
        {
          "kind": "slack_feedback",
          "date": "2026-04-28",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 Was not able to retrieve the box from the previous customer",
          "guest_report": "Was not able to retrieve the box from the previous customer",
          "what_happened": "Was not able to retrieve the box from the previous customer",
          "failure_reason": "OTHER",
          "failure_notes": "Was not able to retrieve the box from the previous customer",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-04-28",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777347337307949",
          "wc_link_label": "Open WC Slack post"
        },
        {
          "kind": "slack_feedback",
          "date": "2026-04-27",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 OTHER",
          "guest_report": "FAILED DELIVERY: *Affected Guest:* Amy Kiesewetter *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Route adjustment",
          "what_happened": "FAILED DELIVERY: *Affected Guest:* Amy Kiesewetter *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Route adjustment",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-04-27",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777291609512869",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 OTHER: Failed and cloned the task to reoptimize the route.",
      "last_error_date": "2026-05-11",
      "suggested_instructions": "(1) No instructions || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-05-11]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"Failed and cloned the task to reoptimize the route.\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-11",
            "source": "#delivery-status:2026-05-11",
            "channel": "#delivery-status",
            "quote": "Failed and cloned the task to reoptimize the route.",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1778469302163309",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-04-28]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"Was not able to retrieve the box from the previous customer\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-04-28",
            "source": "#delivery-status:2026-04-28",
            "channel": "#delivery-status",
            "quote": "Was not able to retrieve the box from the previous customer",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777347337307949",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 3,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-04-27]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"FAILED DELIVERY: *Affected Guest:* Amy Kiesewetter *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Route adjustment\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-04-27",
            "source": "#delivery-status:2026-04-27",
            "channel": "#delivery-status",
            "quote": "FAILED DELIVERY: *Affected Guest:* Amy Kiesewetter *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Route adjustment",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777291609512869",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "No instructions",
      "current_instructions": "No instructions",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 83,
      "risk_tier": "P0",
      "risk_factors": [
        "prior_failed_delivery",
        "prior_failed_delivery",
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Britaney Courtney",
      "email": "britaney@merakicreative.ca",
      "order_link": "https://app.gomethodology.com/admin/orders/2875618",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/492367",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front door please",
      "full_address": "29762 Running Deer Ln, Laguna Niguel, 92677",
      "maps_link": "https://www.google.com/maps/place/29762+Running+Deer+Ln%2C+Laguna+Niguel%2C+92677+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front door please || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front door please || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front door please",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Leave at front door please",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kelli Serden",
      "email": "kelli.serden@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875737",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/499691",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) The house number is located on the right porch post. || (3) Leave box on the front porch under the doorbell",
      "full_address": "3145 Veteran Ave, Los Angeles, 90034",
      "maps_link": "https://www.google.com/maps/place/3145+Veteran+Ave%2C+Los+Angeles%2C+90034+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) The house number is located on the right porch post. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) The house number is located on the right porch post. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "doorbell"
          ],
          "span": "doorbell",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps as a guide. || (2) The house number is located on the right porch post. || (3) Leave box on the front porch under the <mark class=\"redline risk\">doorbell</mark>",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) The house number is located on the right porch post. || (3) Leave box on the front porch under the doorbell",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 47,
      "risk_tier": "P1",
      "risk_factors": [
        "morning_doorbell",
        "highlight:red"
      ],
      "priority": 2
    },
    {
      "name": "Cole Walliser",
      "email": "stuff@colewalliser.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875675",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/500399",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 2. (1) Use Google Maps as a guide. || (2) You'll see the \"11901 sign in front of the building. See photo: https://prnt.sc/0UKqWhQ95gHG || (3) Take up the stairs and look for Apt 2, on the left side. || (4) Leave the box at the front door",
      "full_address": "11901 Nebraska Ave, Apt 2, Los Angeles, 90025",
      "maps_link": "https://www.google.com/maps/place/11901+Nebraska+Ave%2C+Apt+2%2C+Los+Angeles%2C+90025+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 2. || (2) Use Google Maps as a guide. || (3) You'll see the \"11901 sign in front of the building. See photo: https://prnt.sc/0UKqWhQ95gHG || (4) Take up the stairs and look for Apt 2, on the left side. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 2. || (2) Use Google Maps as a guide. || (3) You'll see the \"11901 sign in front of the building. See photo: https://prnt.sc/0UKqWhQ95gHG || (4) Take up the stairs and look for Apt 2, on the left side. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 2. (1) Use Google Maps as a guide. || (2) You&#x27;ll see the &quot;11901 sign in front of the building. See photo: https://prnt.sc/0UKqWhQ95gHG || (3) Take up the stairs and look for Apt 2, on the left side. || (4) Leave the box at the front door",
      "current_instructions": "Apt 2. (1) Use Google Maps as a guide. || (2) You'll see the \"11901 sign in front of the building. See photo: https://prnt.sc/0UKqWhQ95gHG || (3) Take up the stairs and look for Apt 2, on the left side. || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Jessica Truitt",
      "email": "jtruitt921@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876190",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/501291",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please put on the bench by our front door",
      "full_address": "1645 La Coronilla Dr, Santa Barbara, 93109",
      "maps_link": "https://www.google.com/maps/place/1645+La+Coronilla+Dr%2C+Santa+Barbara%2C+93109+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please put on the bench by our front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please put on the bench by our front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please put on the bench by our front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front door || (3) Please put on the bench by our front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Grecia Saavedra",
      "email": "grecia.saavedrac@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876025",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "The house is on the corner of Woolford St & McDonald St. Please leave the delivery on our front porch",
      "full_address": "11156 McDonald St, Culver City, 90230",
      "maps_link": "https://www.google.com/maps/place/11156+McDonald+St%2C+Culver+City%2C+90230+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) The house is on the corner of Woolford St & McDonald St. || (2) You are at the CORRECT house if you see the number 11156 on the mailbox or building. || (3) Please leave the delivery on our front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) The house is on the corner of Woolford St & McDonald St. || (2) You are at the CORRECT house if you see the number 11156 on the mailbox or building. || (3) Please leave the delivery on our front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">The house is on the corner of Woolford St &amp; McDonald St. Please leave the delivery on our front porch</span>",
      "current_instructions": "The house is on the corner of Woolford St & McDonald St. Please leave the delivery on our front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Lee Ginsberg",
      "email": "lginsberg323@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876137",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/508323",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Ph 4. (1) Use Google Maps as a guide. || (2) Use the code: 862630, to enter. || (3) Once inside, leave the box for Ph 4 at the front door",
      "full_address": "118 N Kings Rd, Ph 4, Los Angeles, 90048",
      "maps_link": "https://www.google.com/maps/place/118+N+Kings+Rd%2C+Ph+4%2C+Los+Angeles%2C+90048+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Ph 4. || (2) You are at the CORRECT house if you see the number 118 on the mailbox or building. || (3) Use Google Maps as a guide. || (4) Use the code: 862630, to enter. || (5) Once inside, leave the box for Ph 4 at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Ph 4. || (2) You are at the CORRECT house if you see the number 118 on the mailbox or building. || (3) Use Google Maps as a guide. || (4) Use the code: 862630, to enter. || (5) Once inside, leave the box for Ph 4 at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Ph 4. (1) Use Google Maps as a guide. || (2) Use the code: 862630, to enter. || (3) Once inside, leave the box for Ph 4 at the front door</span>",
      "current_instructions": "Ph 4. (1) Use Google Maps as a guide. || (2) Use the code: 862630, to enter. || (3) Once inside, leave the box for Ph 4 at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Kelly Thrasher",
      "email": "kellyhuston77@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876208",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/511645",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Front porch dropoff ok",
      "full_address": "319 N Olympia Pl, Anaheim, 92806",
      "maps_link": "https://www.google.com/maps/place/319+N+Olympia+Pl%2C+Anaheim%2C+92806+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Front porch dropoff ok || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Front porch dropoff ok || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Front porch dropoff ok",
      "current_instructions": "Front porch dropoff ok",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Lisa Carr",
      "email": "skylead44@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875720",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/521881",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "# 3. Please take the long driveway off the road until you reach the gravel parking area. Find the brick path and then leave box at corner of garage. If you could text a picture of where you left it, that would be great. Thank you!",
      "full_address": "2679 Puesta del Sol, # 3, Santa Barbara, 93105",
      "maps_link": "https://www.google.com/maps/place/2679+Puesta+del+Sol%2C+%23+3%2C+Santa+Barbara%2C+93105+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Please take the long driveway off the road until you reach the gravel parking area. || (2) Find the brick path and then leave box at corner of garage. || (3) If you could text a picture of where you left it, that would be great. || (4) Thank you! || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please take the long driveway off the road until you reach the gravel parking area. || (2) Find the brick path and then leave box at corner of garage. || (3) If you could text a picture of where you left it, that would be great. || (4) Thank you! || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "# 3. Please take the long driveway off the road until you reach the gravel parking area. Find the brick path and then leave box at corner of garage. If you could text a picture of where you left it, that would be great. Thank you!",
      "current_instructions": "# 3. Please take the long driveway off the road until you reach the gravel parking area. Find the brick path and then leave box at corner of garage. If you could text a picture of where you left it, that would be great. Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "John Lin",
      "email": "john@itsjohns.network",
      "order_link": "https://app.gomethodology.com/admin/orders/2876305",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/526142",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 701. (1) Use Google Maps as a guide. || (2) Look for Apt 701. || (3) Leave the box at the front door",
      "full_address": "700 Broadway, Apt 701, Santa Monica, 90401",
      "maps_link": "https://www.google.com/maps/place/700+Broadway%2C+Apt+701%2C+Santa+Monica%2C+90401+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 701. || (2) Use Google Maps as a guide. || (3) Look for Apt 701. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 701. || (2) Use Google Maps as a guide. || (3) Look for Apt 701. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 701. (1) Use Google Maps as a guide. || (2) Look for Apt 701. || (3) Leave the box at the front door",
      "current_instructions": "Apt 701. (1) Use Google Maps as a guide. || (2) Look for Apt 701. || (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "michael trogdon",
      "email": "surabhi.ram03@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875862",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/527613",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "4620 Pendleton St, San Diego, 92109",
      "maps_link": "https://www.google.com/maps/place/4620+Pendleton+St%2C+San+Diego%2C+92109+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 4620 Pendleton St, San Diego, 92109. || (2) You are at the correct location if you see house/building number 4620. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 4620 Pendleton St, San Diego, 92109. || (2) You are at the correct location if you see house/building number 4620. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Michael Sullivan",
      "email": "michael.sullivan9011@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875880",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 208. (1) Use Google Maps as a guide. || (2) Enter the building and leave the box for Apt 208 at the lobby. || (3) If you CANNOT get in, leave the box outside the front door. Note: The door is up the red brick steps, and tuck it behind one of the outdoor benches to keep it away from street view. See photo: https://prnt.sc/cUSNzzwQkgkr || (4) Call the guest: 415-939-6577, to notify them or for further assistance",
      "full_address": "750 S Bundy Dr, Apt 208, Los Angeles, 90049",
      "maps_link": "https://www.google.com/maps/place/750+S+Bundy+Dr%2C+Apt+208%2C+Los+Angeles%2C+90049+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "revised_instructions": "(1) Apt 208. || (2) Use Google Maps as a guide. || (3) Enter the building and leave the box for Apt 208 at the lobby. || (4) If you CANNOT get in, leave the box outside the front door. Note: The door is up the red brick steps, and tuck it behind one of the outdoor benches to keep it away from street view. See photo: https://prnt.sc/cUSNzzwQkgkr || (5) Call the guest: 415-939-6577, to notify them or for further assistance || (6) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 415-939-6577): leave box in a safe visible spot at 750 S Bundy Dr, Apt 208, Los Angeles, 90049. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 208. || (2) Use Google Maps as a guide. || (3) Enter the building and leave the box for Apt 208 at the lobby. || (4) If you CANNOT get in, leave the box outside the front door. Note: The door is up the red brick steps, and tuck it behind one of the outdoor benches to keep it away from street view. See photo: https://prnt.sc/cUSNzzwQkgkr || (5) Call the guest: 415-939-6577, to notify them or for further assistance || (6) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 415-939-6577): leave box in a safe visible spot at 750 S Bundy Dr, Apt 208, Los Angeles, 90049. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "Call the guest"
          ],
          "span": "Call the guest",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 208. (1) Use Google Maps as a guide. || (2) Enter the building and leave the box for Apt 208 at the lobby. || (3) If you CANNOT get in, leave the box outside the front door. Note: The door is up the red brick steps, and tuck it behind one of the outdoor benches to keep it away from street view. See photo: https://prnt.sc/cUSNzzwQkgkr || (4) <mark class=\"redline risk\">Call the guest</mark>: 415-939-6577, to notify them or for further assistance",
      "current_instructions": "Apt 208. (1) Use Google Maps as a guide. || (2) Enter the building and leave the box for Apt 208 at the lobby. || (3) If you CANNOT get in, leave the box outside the front door. Note: The door is up the red brick steps, and tuck it behind one of the outdoor benches to keep it away from street view. See photo: https://prnt.sc/cUSNzzwQkgkr || (4) Call the guest: 415-939-6577, to notify them or for further assistance",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 47,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Nikki Ellenwood",
      "email": "nikkiellenwood@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875304",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/539924",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "House has a green door",
      "full_address": "787 Wendt Ter, Laguna Beach, 92651",
      "maps_link": "https://www.google.com/maps/place/787+Wendt+Ter%2C+Laguna+Beach%2C+92651+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) House has a green door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) House has a green door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "House has a green door",
      "current_instructions": "House has a green door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Evan Basakis",
      "email": "eabasakis@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875204",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/548284",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 6C. (1) Use Google Maps for guidance. || (2) The street number is located on the right front wall beside the vehicle gate. || (3) Dial 1969# for entry. Note: Press button firmly. || (4) Locate Apt. 6C and leave box by the door. || (5) LAST OPTION: If the gate won\u2019t open, place the box on top of the callbox, tucked behind the plants and out of street view. See photo for reference: https://prnt.sc/pgDV5ZejnWTD",
      "full_address": "813 W 15th St, Apt 6C, Newport Beach, 92663",
      "maps_link": "https://www.google.com/maps/place/813+W+15th+St%2C+Apt+6C%2C+Newport+Beach%2C+92663+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 6C. || (2) Use Google Maps for guidance. || (3) The street number is located on the right front wall beside the vehicle gate. || (4) Dial 1969# for entry. Note: Press button firmly. || (5) Locate Apt. 6C and leave box by the door. || (6) LAST OPTION: If the gate won\u2019t open, place the box on top of the callbox, tucked behind the plants and out of street view. See photo for reference: https://prnt.sc/pgDV5ZejnWTD || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 6C. || (2) Use Google Maps for guidance. || (3) The street number is located on the right front wall beside the vehicle gate. || (4) Dial 1969# for entry. Note: Press button firmly. || (5) Locate Apt. 6C and leave box by the door. || (6) LAST OPTION: If the gate won\u2019t open, place the box on top of the callbox, tucked behind the plants and out of street view. See photo for reference: https://prnt.sc/pgDV5ZejnWTD || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 6C. (1) Use Google Maps for guidance. || (2) The street number is located on the right front wall beside the vehicle gate. || (3) Dial 1969# for entry. Note: Press button firmly. || (4) Locate Apt. 6C and leave box by the door. || (5) LAST OPTION: If the gate won\u2019t open, place the box on top of the callbox, tucked behind the plants and out of street view. See photo for reference: https://prnt.sc/pgDV5ZejnWTD",
      "current_instructions": "Apt 6C. (1) Use Google Maps for guidance. || (2) The street number is located on the right front wall beside the vehicle gate. || (3) Dial 1969# for entry. Note: Press button firmly. || (4) Locate Apt. 6C and leave box by the door. || (5) LAST OPTION: If the gate won\u2019t open, place the box on top of the callbox, tucked behind the plants and out of street view. See photo for reference: https://prnt.sc/pgDV5ZejnWTD",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Teresa Leighty",
      "email": "res715@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876122",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/551282",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place at the front door to 842 (upstairs)",
      "full_address": "842 E Ave, Coronado, 92118",
      "maps_link": "https://www.google.com/maps/place/842+E+Ave%2C+Coronado%2C+92118+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place at the front door to 842 (upstairs) || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place at the front door to 842 (upstairs) || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place at the front door to 842 (upstairs)",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Please place at the front door to 842 (upstairs)",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Charlotte Belliard",
      "email": "belliard.charlotte@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876812",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/552099",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "if gate is closed the number is 2525# Please leave at front door or the door by the French gate. ***dogs might bark, but they are inside",
      "full_address": "33340 Mulholland Hwy, Malibu, 90265",
      "maps_link": "https://www.google.com/maps/place/33340+Mulholland+Hwy%2C+Malibu%2C+90265+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) if gate is closed the number is 2525# Please leave at front door or the door by the French gate. || (2) You are at the CORRECT house if you see the number 33340 on the mailbox or building. || (3) ***dogs might bark, but they are inside || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) if gate is closed the number is 2525# Please leave at front door or the door by the French gate. || (2) You are at the CORRECT house if you see the number 33340 on the mailbox or building. || (3) ***dogs might bark, but they are inside || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">if gate is closed the number is 2525# Please leave at front door or the door by the French gate. ***dogs might bark, but they are inside</span>",
      "current_instructions": "if gate is closed the number is 2525# Please leave at front door or the door by the French gate. ***dogs might bark, but they are inside",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jami Levesque",
      "email": "ditches.slivers5h@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875403",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/559051",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "The house is well lit and there\u2019s really not mistaking where to drop it. In front of the door",
      "full_address": "171 Pin Ln, Lake Forest, 92630",
      "maps_link": "https://www.google.com/maps/place/171+Pin+Ln%2C+Lake+Forest%2C+92630+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) The house is well lit and there\u2019s really not mistaking where to drop it. || (2) You are at the CORRECT house if you see the number 171 on the mailbox or building. || (3) In front of the door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) The house is well lit and there\u2019s really not mistaking where to drop it. || (2) You are at the CORRECT house if you see the number 171 on the mailbox or building. || (3) In front of the door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">The house is well lit and there\u2019s really not mistaking where to drop it. In front of the door</span>",
      "current_instructions": "The house is well lit and there\u2019s really not mistaking where to drop it. In front of the door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Cassie Lazar",
      "email": "mrscassielazar@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875316",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/561657",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1632 Bel Air Rd, Los Angeles, 90077",
      "maps_link": "https://www.google.com/maps/place/1632+Bel+Air+Rd%2C+Los+Angeles%2C+90077+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 1632 Bel Air Rd, Los Angeles, 90077. || (2) You are at the correct location if you see house/building number 1632. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1632 Bel Air Rd, Los Angeles, 90077. || (2) You are at the correct location if you see house/building number 1632. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Ashley Pirozzi",
      "email": "ashleypirozzi@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876193",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/561803",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Use Google Maps as guide // House number plate is displayed at front and marked on the curb // Gate will be unlocked // Leave the box on the front porch // See location photo: https://prnt.sc/RkyOjB_Sq9Ww",
      "full_address": "1172 Masselin Ave, Los Angeles, 90019",
      "maps_link": "https://www.google.com/maps/place/1172+Masselin+Ave%2C+Los+Angeles%2C+90019+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number plate is displayed at front and marked on the curb || (3) Gate will be unlocked || (4) Leave the box on the front porch || (5) See location photo: https: || (6) prnt.sc/RkyOjB_Sq9Ww || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number plate is displayed at front and marked on the curb || (3) Gate will be unlocked || (4) Leave the box on the front porch || (5) See location photo: https: || (6) prnt.sc/RkyOjB_Sq9Ww || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Use Google Maps as guide // House number plate is displayed at front and marked on the curb // Gate will be unlocked // Leave the box on the front porch // See location photo: https://prnt.sc/RkyOjB_Sq9Ww",
      "current_instructions": "Use Google Maps as guide // House number plate is displayed at front and marked on the curb // Gate will be unlocked // Leave the box on the front porch // See location photo: https://prnt.sc/RkyOjB_Sq9Ww",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Saima Rashid",
      "email": "rashid.saima@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876729",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/562786",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "The delivery instructions is that the gate code is 4422",
      "full_address": "3150 Laurel Canyon Blvd, Studio City, 91604",
      "maps_link": "https://www.google.com/maps/place/3150+Laurel+Canyon+Blvd%2C+Studio+City%2C+91604+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) The delivery instructions is that the gate code is 4422 || (2) You are at the CORRECT house if you see the number 3150 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) The delivery instructions is that the gate code is 4422 || (2) You are at the CORRECT house if you see the number 3150 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">The delivery instructions is that the gate code is 4422</span>",
      "current_instructions": "The delivery instructions is that the gate code is 4422",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Melissa Wong",
      "email": "wongmelissam@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875203",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/566966",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Corner house... Can leave to the right of the door in the small covered area",
      "full_address": "1114 Figueroa Ter, Los Angeles, 90012",
      "maps_link": "https://www.google.com/maps/place/1114+Figueroa+Ter%2C+Los+Angeles%2C+90012+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Corner house... || (2) You are at the CORRECT house if you see the number 1114 on the mailbox or building. || (3) Can leave to the right of the door in the small covered area || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Corner house... || (2) You are at the CORRECT house if you see the number 1114 on the mailbox or building. || (3) Can leave to the right of the door in the small covered area || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Corner house... Can leave to the right of the door in the small covered area</span>",
      "current_instructions": "Corner house... Can leave to the right of the door in the small covered area",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Shylynn Monique",
      "email": "shylynng@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877001",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave at the top of the driveway on the front door step",
      "full_address": "4246 Levitt Ln, Sherman Oaks, 91403",
      "maps_link": "https://www.google.com/maps/place/4246+Levitt+Ln%2C+Sherman+Oaks%2C+91403+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please leave at the top of the driveway on the front door step || (2) You are at the CORRECT house if you see the number 4246 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave at the top of the driveway on the front door step || (2) You are at the CORRECT house if you see the number 4246 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please leave at the top of the driveway on the front door step</span>",
      "current_instructions": "Please leave at the top of the driveway on the front door step",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Clarisse Jereza",
      "email": "cla_j@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875220",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/570067",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "House number 4224 is displayed on the mailbox at the beginning of the driveway. Please drive all the way up and look for the house with the numbers 4224. Kindly leave the box at the front porch. Please see the sample photo of the location for reference. Thank you! https://prnt.sc/nPlKfSkfOEej https://prnt.sc/cQAskr4We9iS",
      "full_address": "4224 Bancroft Dr, La Mesa, 91941",
      "maps_link": "https://www.google.com/maps/place/4224+Bancroft+Dr%2C+La+Mesa%2C+91941+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) House number 4224 is displayed on the mailbox at the beginning of the driveway. Please drive all the way up and look for the house with the numbers 4224. Kindly leave the box at the front porch. Please see the sample photo of the location for reference. Thank you! https: || (2) prnt.sc/nPlKfSkfOEej https: || (3) prnt.sc/cQAskr4We9iS || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) House number 4224 is displayed on the mailbox at the beginning of the driveway. Please drive all the way up and look for the house with the numbers 4224. Kindly leave the box at the front porch. Please see the sample photo of the location for reference. Thank you! https: || (2) prnt.sc/nPlKfSkfOEej https: || (3) prnt.sc/cQAskr4We9iS || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "House number 4224 is displayed on the mailbox at the beginning of the driveway. Please drive all the way up and look for the house with the numbers 4224. Kindly leave the box at the front porch. Please see the sample photo of the location for reference. Thank you! https://prnt.sc/nPlKfSkfOEej https://prnt.sc/cQAskr4We9iS",
      "current_instructions": "House number 4224 is displayed on the mailbox at the beginning of the driveway. Please drive all the way up and look for the house with the numbers 4224. Kindly leave the box at the front porch. Please see the sample photo of the location for reference. Thank you! https://prnt.sc/nPlKfSkfOEej https://prnt.sc/cQAskr4We9iS",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Heather Burgett",
      "email": "heatherburgett@verizon.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2876648",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/570875",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 3. (1) Deliveries should be made before 11 pm. Use Google Maps as a guide. || (2) You\u2019ll see \u201cSeven Twenty Two\u201d spelled out (not as numbers \u201c722\") on the front of the building. || (3) Go up the stairs to Unit 3. PLEASE walk quietly and don\u2019t talk on your cell phone, as all the units will be disturbed, and it will cause the dogs to bark. || (5) Leave the box at the front door. See photo: https://prnt.sc/TSIjKudhsXwt",
      "full_address": "722 Pier Ave, Apt 3, Santa Monica, 90405",
      "maps_link": "https://www.google.com/maps/place/722+Pier+Ave%2C+Apt+3%2C+Santa+Monica%2C+90405+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 3. || (2) Deliveries should be made before 11 pm. Use Google Maps as a guide. || (3) You\u2019ll see \u201cSeven Twenty Two\u201d spelled out (not as numbers \u201c722\") on the front of the building. || (4) Go up the stairs to Unit 3. PLEASE walk quietly and don\u2019t talk on your cell phone, as all the units will be disturbed, and it will cause the dogs to bark. || (5) Leave the box at the front door. See photo: https://prnt.sc/TSIjKudhsXwt || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 3. || (2) Deliveries should be made before 11 pm. Use Google Maps as a guide. || (3) You\u2019ll see \u201cSeven Twenty Two\u201d spelled out (not as numbers \u201c722\") on the front of the building. || (4) Go up the stairs to Unit 3. PLEASE walk quietly and don\u2019t talk on your cell phone, as all the units will be disturbed, and it will cause the dogs to bark. || (5) Leave the box at the front door. See photo: https://prnt.sc/TSIjKudhsXwt || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 3. (1) Deliveries should be made before 11 pm. Use Google Maps as a guide. || (2) You\u2019ll see \u201cSeven Twenty Two\u201d spelled out (not as numbers \u201c722&quot;) on the front of the building. || (3) Go up the stairs to Unit 3. PLEASE walk quietly and don\u2019t talk on your cell phone, as all the units will be disturbed, and it will cause the dogs to bark. || (5) Leave the box at the front door. See photo: https://prnt.sc/TSIjKudhsXwt",
      "current_instructions": "Apt 3. (1) Deliveries should be made before 11 pm. Use Google Maps as a guide. || (2) You\u2019ll see \u201cSeven Twenty Two\u201d spelled out (not as numbers \u201c722\") on the front of the building. || (3) Go up the stairs to Unit 3. PLEASE walk quietly and don\u2019t talk on your cell phone, as all the units will be disturbed, and it will cause the dogs to bark. || (5) Leave the box at the front door. See photo: https://prnt.sc/TSIjKudhsXwt",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Meredith Brezden",
      "email": "meredith.brezden@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876348",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide // (2) House number is displayed at front // (3) Leave the box at the front door",
      "full_address": "206 S Mansfield Ave, Los Angeles, 90036",
      "maps_link": "https://www.google.com/maps/place/206+S+Mansfield+Ave%2C+Los+Angeles%2C+90036+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide // || (2) House number is displayed at front // || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide // || (2) House number is displayed at front // || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide // (2) House number is displayed at front // (3) Leave the box at the front door",
      "current_instructions": "(1) Use Google Maps as guide // (2) House number is displayed at front // (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Ilana Liauw",
      "email": "ibliauw@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875996",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/577076",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Gate code is 03580700. Please leave by black front door - green house",
      "full_address": "40 Smithcliffs Rd, Laguna Beach, 92651",
      "maps_link": "https://www.google.com/maps/place/40+Smithcliffs+Rd%2C+Laguna+Beach%2C+92651+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Gate code is 03580700. || (2) Please leave by black front door - green house || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Gate code is 03580700. || (2) Please leave by black front door - green house || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Gate code is 03580700. Please leave by black front door - green house",
      "current_instructions": "Gate code is 03580700. Please leave by black front door - green house",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Lynzee Fujimoto",
      "email": "lynzeerae@msn.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876312",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/577288",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave on front porch bench please",
      "full_address": "22514 Leyte Dr, Torrance, 90505",
      "maps_link": "https://www.google.com/maps/place/22514+Leyte+Dr%2C+Torrance%2C+90505+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave on front porch bench please || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave on front porch bench please || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave on front porch bench please",
      "current_instructions": "Leave on front porch bench please",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Alexandra Keefe",
      "email": "akappsorders@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875645",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave box on left or right side of porch out of view from sidewalk. Thank you!",
      "full_address": "192 N Pine St, Orange, 92866",
      "maps_link": "https://www.google.com/maps/place/192+N+Pine+St%2C+Orange%2C+92866+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please leave box on left or right side of porch out of view from sidewalk. || (2) You are at the CORRECT house if you see the number 192 on the mailbox or building. || (3) Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave box on left or right side of porch out of view from sidewalk. || (2) You are at the CORRECT house if you see the number 192 on the mailbox or building. || (3) Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please leave box on left or right side of porch out of view from sidewalk. Thank you!</span>",
      "current_instructions": "Please leave box on left or right side of porch out of view from sidewalk. Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Natalie Davis",
      "email": "nataliedavis382@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875333",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/582218",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 1413. (1) Use Google Maps as a guide to locate the building. || (2) Enter through the main gate, then turn right. You\u2019ll immediately see stairs \u2013 enter through the door next to the stairs. Once inside: Turn left, then Turn right to access the elevator (it\u2019s not easily visible and may look like part of the wall). Use the elevator code: *0707. Take the elevator to the 4th floor. || (3) Once out of the elevator, walk straight ahead and look for Unit 1413. || (4) Leave the box at the front door. See photo: https://prnt.sc/BqVLUueOSPua || (5) Last Option ONLY: Leave in the mail room",
      "full_address": "13385 Highlands Pl, Apt 1413, San Diego, 92130",
      "maps_link": "https://www.google.com/maps/place/13385+Highlands+Pl%2C+Apt+1413%2C+San+Diego%2C+92130+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 1413. || (2) Use Google Maps as a guide to locate the building. || (3) Enter through the main gate, then turn right. You\u2019ll immediately see stairs \u2013 enter through the door next to the stairs. Once inside: Turn left, then Turn right to access the elevator (it\u2019s not easily visible and may look like part of the wall). Use the elevator code: *0707. Take the elevator to the 4th floor. || (4) Once out of the elevator, walk straight ahead and look for Unit 1413. || (5) Leave the box at the front door. See photo: https://prnt.sc/BqVLUueOSPua || (6) Last Option ONLY: Leave in the mail room || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 1413. || (2) Use Google Maps as a guide to locate the building. || (3) Enter through the main gate, then turn right. You\u2019ll immediately see stairs \u2013 enter through the door next to the stairs. Once inside: Turn left, then Turn right to access the elevator (it\u2019s not easily visible and may look like part of the wall). Use the elevator code: *0707. Take the elevator to the 4th floor. || (4) Once out of the elevator, walk straight ahead and look for Unit 1413. || (5) Leave the box at the front door. See photo: https://prnt.sc/BqVLUueOSPua || (6) Last Option ONLY: Leave in the mail room || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 1413. (1) Use Google Maps as a guide to locate the building. || (2) Enter through the main gate, then turn right. You\u2019ll immediately see stairs \u2013 enter through the door next to the stairs. Once inside: Turn left, then Turn right to access the elevator (it\u2019s not easily visible and may look like part of the wall). Use the elevator code: *0707. Take the elevator to the 4th floor. || (3) Once out of the elevator, walk straight ahead and look for Unit 1413. || (4) Leave the box at the front door. See photo: https://prnt.sc/BqVLUueOSPua || (5) Last Option ONLY: Leave in the mail room",
      "current_instructions": "Apt 1413. (1) Use Google Maps as a guide to locate the building. || (2) Enter through the main gate, then turn right. You\u2019ll immediately see stairs \u2013 enter through the door next to the stairs. Once inside: Turn left, then Turn right to access the elevator (it\u2019s not easily visible and may look like part of the wall). Use the elevator code: *0707. Take the elevator to the 4th floor. || (3) Once out of the elevator, walk straight ahead and look for Unit 1413. || (4) Leave the box at the front door. See photo: https://prnt.sc/BqVLUueOSPua || (5) Last Option ONLY: Leave in the mail room",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Jason Nye",
      "email": "jasonnye@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876868",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/582285",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "GPS will take you to the garage. Use sidewalk to come around front towards park and leave inside gate",
      "full_address": "156 Catalyst, Irvine, 92618",
      "maps_link": "https://www.google.com/maps/place/156+Catalyst%2C+Irvine%2C+92618+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) GPS will take you to the garage. || (2) Use sidewalk to come around front towards park and leave inside gate || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) GPS will take you to the garage. || (2) Use sidewalk to come around front towards park and leave inside gate || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "GPS will take you to the garage. Use sidewalk to come around front towards park and leave inside gate",
      "current_instructions": "GPS will take you to the garage. Use sidewalk to come around front towards park and leave inside gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Scott Crane",
      "email": "scraneccre@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876657",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/582663",
      "delivery_window": "5:00 PM - 8:59 PM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 15215 is displayed near the mailbox and marked on the curb || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/2_Q2WNwgiUAF",
      "full_address": "15215 Rayneta Dr, Sherman Oaks, 91403",
      "maps_link": "https://www.google.com/maps/place/15215+Rayneta+Dr%2C+Sherman+Oaks%2C+91403+USA/",
      "reviewed": "",
      "notes": "Last error [2026-05-26] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Scott Crane_ -- VIP https://app.gomethodology.com/admin/users/582663 *Signed up on:* 05/03/2025 *AOV:* $334.87 | *LTV:* $20,092.28 =============\u2026\"",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number 15215 is displayed near the mailbox and marked on the curb || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/2_Q2WNwgiUAF",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "date": "2026-05-26",
          "source": "#delivery-status:2026-05-26",
          "channel": "#delivery-status",
          "failure_reason": "",
          "failure_notes": "",
          "thread_context": "",
          "guest_report": "DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Scott Crane_ -- VIP https://app.gomethodology.com/admin/users/582663 *Signed up on:* 05/03/2025 *AOV:* $334.87 | *LTV:* $20,092.28 ==================== *Delivery Date:* 05/25/2026 ...",
          "driver": "",
          "excerpt": "DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Scott Crane_ -- VIP https://app.gomethodology.com/admin/users/582663 *Signed up on:* 05/03/2025 *AOV:* $334.87 | *LTV:* $20,092.28 ==================== *Delivery Date:* 05/25/2026 ...",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779779988649589",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-05-26",
          "issue_code": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "guest_report": "DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Scott Crane_ -- VIP https://app.gomethodology.com/admin/users/582663 *Signed up on:* 05/03/2025 *AOV:* $334.87 | *LTV:* $20,092.28 ==================== *Delivery Date:* 05/25/2026 ...",
          "what_happened": "DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Scott Crane_ -- VIP https://app.gomethodology.com/admin/users/582663 *Signed up on:* 05/03/2025 *AOV:* $334.87 | *LTV:* $20,092.28 ==================== *Delivery Date:* 05/25/2026 ...",
          "failure_reason": "",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-05-26",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779779988649589",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Delivery complaint: DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Scott Crane_ -- VIP *Signed up on:* 05/03/2025 *AOV:* $334.87 | *LTV:* $20,092.28 ==\u2026",
      "last_error_date": "2026-05-26",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) House number 15215 is displayed near the mailbox and marked on the curb || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/2_Q2WNwgiUAF",
      "instruction_fixes": [],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_delivery_complaint",
          "title": "FACT: Delivery complaint [2026-05-26]",
          "problem": "WC reported this on #delivery-status. \"DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Scott Crane_ -- VIP https://app.gomethodology.com/admin/users/582663 *Signed up on:* 05/03/2025 *AOV:* $334.87 | *LTV:* $20,092.28 ==================== *Delivery Da\u2026\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-26",
            "source": "#delivery-status:2026-05-26",
            "channel": "#delivery-status",
            "quote": "DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Scott Crane_ -- VIP https://app.gomethodology.com/admin/users/582663 *Signed up on:* 05/03/2025 *AOV:* $334.87 | *LTV:* $20,092.28 ==================== *Delivery Da\u2026",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779779988649589",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 15215 is displayed near the mailbox and marked on the curb || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/2_Q2WNwgiUAF",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 15215 is displayed near the mailbox and marked on the curb || (3) Leave the box at the front door || (4) See location photo: https://prnt.sc/2_Q2WNwgiUAF",
      "ltv": "$20,092.28",
      "aov": "$334.87",
      "vip": "Yes",
      "risk_score": 38,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_delivery_complaint",
        "highlight:red",
        "vip"
      ],
      "priority": 3
    },
    {
      "name": "Brenden Jendersee",
      "email": "bjendersee@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876659",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/585504",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "leave at the front door",
      "full_address": "1301 W Mountain Dr, Santa Barbara, 93103",
      "maps_link": "https://www.google.com/maps/place/1301+W+Mountain+Dr%2C+Santa+Barbara%2C+93103+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) leave at the front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) leave at the front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "leave at the front door",
      "current_instructions": "leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Agathe Panaretos",
      "email": "agathe.panaretos@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875614",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "We are all the way at the top of the stairs, last house on the right",
      "full_address": "1463 4/5 Scott Ave, Los Angeles, 90026",
      "maps_link": "https://www.google.com/maps/place/1463+4%2F5+Scott+Ave%2C+Los+Angeles%2C+90026+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) We are all the way at the top of the stairs, last house on the right || (2) You are at the CORRECT house if you see the number 1463 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) We are all the way at the top of the stairs, last house on the right || (2) You are at the CORRECT house if you see the number 1463 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">We are all the way at the top of the stairs, last house on the right</span>",
      "current_instructions": "We are all the way at the top of the stairs, last house on the right",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Amanda robinson",
      "email": "amanda@irisandwest.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876073",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/592233",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Leave the box on the front porch |",
      "full_address": "5422 Stratford Rd, Los Angeles, 90042",
      "maps_link": "https://www.google.com/maps/place/5422+Stratford+Rd%2C+Los+Angeles%2C+90042+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Leave the box on the front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Leave the box on the front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Leave the box on the front porch |",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Leave the box on the front porch |",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Allison Kahler",
      "email": "allison.kahler@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875179",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 201. (1) Use Google Maps as a guide. || (2) At the callbox, dial \"Unit 201 Kahler\" and the guest will buzz you in. || (3) Once inside, leave the box right under the mailboxes in the entryway. See photo: https://prnt.sc/BrjTgqh2tNHf || (4) If any issues, call the guest: 312-714-7745, for assistance",
      "full_address": "219 California Ave, Apt 201, Santa Monica, 90403",
      "maps_link": "https://www.google.com/maps/place/219+California+Ave%2C+Apt+201%2C+Santa+Monica%2C+90403+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)",
      "revised_instructions": "(1) Apt 201. || (2) Use Google Maps as a guide. || (3) At the callbox, dial \"Unit 201 Kahler\" and the guest will buzz you in. || (4) Once inside, leave the box right under the mailboxes in the entryway. See photo: https://prnt.sc/BrjTgqh2tNHf || (5) If any issues, call the guest: 312-714-7745, for assistance || (6) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 312-714-7745): leave box in a safe visible spot at 219 California Ave, Apt 201, Santa Monica, 90403. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 201. || (2) Use Google Maps as a guide. || (3) At the callbox, dial \"Unit 201 Kahler\" and the guest will buzz you in. || (4) Once inside, leave the box right under the mailboxes in the entryway. See photo: https://prnt.sc/BrjTgqh2tNHf || (5) If any issues, call the guest: 312-714-7745, for assistance || (6) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 312-714-7745): leave box in a safe visible spot at 219 California Ave, Apt 201, Santa Monica, 90403. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 ",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "callbox",
            "buzz",
            "call the guest"
          ],
          "span": "callbox",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 201. (1) Use Google Maps as a guide. || (2) At the <mark class=\"redline risk\">callbox</mark>, dial &quot;Unit 201 Kahler&quot; and the guest will <mark class=\"redline risk\">buzz</mark> you in. || (3) Once inside, leave the box right under the mailboxes in the entryway. See photo: https://prnt.sc/BrjTgqh2tNHf || (4) If any issues, <mark class=\"redline risk\">call the guest</mark>: 312-714-7745, for assistance",
      "current_instructions": "Apt 201. (1) Use Google Maps as a guide. || (2) At the callbox, dial \"Unit 201 Kahler\" and the guest will buzz you in. || (3) Once inside, leave the box right under the mailboxes in the entryway. See photo: https://prnt.sc/BrjTgqh2tNHf || (4) If any issues, call the guest: 312-714-7745, for assistance",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 77,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Jake Udell",
      "email": "jake@th3rdbrain.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875681",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/596640",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Walk through front gate and leave at the door",
      "full_address": "3900 Deervale Dr, Sherman Oaks, 91403",
      "maps_link": "https://www.google.com/maps/place/3900+Deervale+Dr%2C+Sherman+Oaks%2C+91403+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Walk through front gate and leave at the door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Walk through front gate and leave at the door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Walk through front gate and leave at the door",
      "current_instructions": "Walk through front gate and leave at the door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Stephanie Choe",
      "email": "phan.choe@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875258",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/596896",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 5. (1) Use Google Maps as a guide. Important: View the photos provided to ensure you\u2019re at the correct location. || (2) When facing the entrance of the pinned location, you\u2019ll see signage pointing to 5801 Kiyot Way, Units 1\u20137. Photo reference: https://prnt.sc/nPhFkAN8CwcN || (3) Do not enter through the driveway. From the entrance, continue driving until you see the mini post indicating the directions to Units 1\u20134 and Units 4\u20137. Photo reference: https://prnt.sc/WJ75qSapLafo || (4) Park your car in front of the mini post and walk through the walkway beside it. || (5) Locate Apartment 5 and leave the box at the front door. Kindly view this photo to ensure you are at the correct location: https://ibb.co/mCyyKCD9",
      "full_address": "5801 Kiyot Way, Apt 5, Playa Vista, 90094",
      "maps_link": "https://www.google.com/maps/place/5801+Kiyot+Way%2C+Apt+5%2C+Playa+Vista%2C+90094+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 5. || (2) Use Google Maps as a guide. Important: View the photos provided to ensure you\u2019re at the correct location. || (3) When facing the entrance of the pinned location, you\u2019ll see signage pointing to 5801 Kiyot Way, Units 1\u20137. Photo reference: https://prnt.sc/nPhFkAN8CwcN || (4) Do not enter through the driveway. From the entrance, continue driving until you see the mini post indicating the directions to Units 1\u20134 and Units 4\u20137. Photo reference: https://prnt.sc/WJ75qSapLafo || (5) Park your car in front of the mini post and walk through the walkway beside it. || (6) Locate Apartment 5 and leave the box at the front door. Kindly view this photo to ensure you are at the correct location: https://ibb.co/mCyyKCD9 || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Apt 5. || (2) Use Google Maps as a guide. Important: View the photos provided to ensure you\u2019re at the correct location. || (3) When facing the entrance of the pinned location, you\u2019ll see signage pointing to 5801 Kiyot Way, Units 1\u20137. Photo reference: https://prnt.sc/nPhFkAN8CwcN || (4) Do not enter through the driveway. From the entrance, continue driving until you see the mini post indicating the directions to Units 1\u20134 and Units 4\u20137. Photo reference: https://prnt.sc/WJ75qSapLafo || (5) Park your car in front of the mini post and walk through the walkway beside it. || (6) Locate Apartment 5 and leave the box at the front door. Kindly view this photo to ensure you are at the correct location: https://ibb.co/mCyyKCD9 || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 5. (1) Use Google Maps as a guide. Important: View the photos provided to ensure you\u2019re at the correct location. || (2) When facing the entrance of the pinned location, you\u2019ll see signage pointing to 5801 Kiyot Way, Units 1\u20137. Photo reference: https://prnt.sc/nPhFkAN8CwcN || (3) Do not enter through the driveway. From the entrance, continue driving until you see the mini post indicating the directions to Units 1\u20134 and Units 4\u20137. Photo reference: https://prnt.sc/WJ75qSapLafo || (4) Park your car in front of the mini post and walk through the walkway beside it. || (5) Locate Apartment 5 and leave the box at the front door. Kindly view this photo to ensure you are at the correct location: https://ibb.co/mCyyKCD9",
      "current_instructions": "Apt 5. (1) Use Google Maps as a guide. Important: View the photos provided to ensure you\u2019re at the correct location. || (2) When facing the entrance of the pinned location, you\u2019ll see signage pointing to 5801 Kiyot Way, Units 1\u20137. Photo reference: https://prnt.sc/nPhFkAN8CwcN || (3) Do not enter through the driveway. From the entrance, continue driving until you see the mini post indicating the directions to Units 1\u20134 and Units 4\u20137. Photo reference: https://prnt.sc/WJ75qSapLafo || (4) Park your car in front of the mini post and walk through the walkway beside it. || (5) Locate Apartment 5 and leave the box at the front door. Kindly view this photo to ensure you are at the correct location: https://ibb.co/mCyyKCD9",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Eric Hausner",
      "email": "ehausner@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876294",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/598731",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "You can place the food on my porch. Thanks!",
      "full_address": "1722 Milan Ave, South Pasadena, 91030",
      "maps_link": "https://www.google.com/maps/place/1722+Milan+Ave%2C+South+Pasadena%2C+91030+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) You can place the food on my porch. || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) You can place the food on my porch. || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "You can place the food on my porch. Thanks!",
      "current_instructions": "You can place the food on my porch. Thanks!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Zev Foreman",
      "email": "zforeman@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876666",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/600834",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) DO NOT ring the doorbell. || (3) Leave the box outside the gate",
      "full_address": "9022 Alto Cedro Dr, Beverly Hills, 90210",
      "maps_link": "https://www.google.com/maps/place/9022+Alto+Cedro+Dr%2C+Beverly+Hills%2C+90210+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Conflicting ring / do-not-ring in same instructions",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 9022 on the mailbox or building. || (3) Leave the box outside the gate || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 310-383-3622): leave box in a safe visible spot at 9022 Alto Cedro Dr, Beverly Hills, 90210. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 9022 on the mailbox or building. || (3) Leave the box outside the gate || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 310-383-3622): leave box in a safe visible spot at 9022 Alto Cedro Dr, Beverly Hills, 90210. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "conflict_ring",
          "title": "Removed conflicting ring / do-not-ring instructions",
          "why": "Instructions said both ring AND do not ring \u2014 drivers did the wrong one.",
          "how": "One clear rule now. Backup step if nobody answers.",
          "night_tip": "Follow the DO NOT RING line. Don't improvise."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 ",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "ring",
            "doorbell"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "conflict_ring",
          "title": "RISK: Conflicting ring / do-not-ring in same instructions",
          "problem": "Conflicting ring / do-not-ring in same instructions",
          "spans": [
            "ring",
            "doorbell",
            "DO NOT ring"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Conflicting ring / do-not-ring in same instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps as a guide. || (2) <mark class=\"redline risk\">DO NOT ring</mark> the <mark class=\"redline risk\">doorbell</mark>. || (3) Leave the box outside the gate",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) DO NOT ring the doorbell. || (3) Leave the box outside the gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_identifiers",
        "conflict_ring",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "Jill Sax",
      "email": "jillcsax@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875261",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/606203",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "front door",
      "full_address": "3659 Mapleknoll Pl, Thousand Oaks, 91362",
      "maps_link": "https://www.google.com/maps/place/3659+Mapleknoll+Pl%2C+Thousand+Oaks%2C+91362+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "front door",
      "current_instructions": "front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kiran Sumra",
      "email": "kirandeepsumra@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875538",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Three story condo, near Poppy Lane & Wild Ginger Circle",
      "full_address": "18291 Goldbark Way, Yorba Linda, 92886",
      "maps_link": "https://www.google.com/maps/place/18291+Goldbark+Way%2C+Yorba+Linda%2C+92886+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Three story condo, near Poppy Lane & Wild Ginger Circle || (2) You are at the CORRECT house if you see the number 18291 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Three story condo, near Poppy Lane & Wild Ginger Circle || (2) You are at the CORRECT house if you see the number 18291 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Three story condo, near Poppy Lane &amp; Wild Ginger Circle</span>",
      "current_instructions": "Three story condo, near Poppy Lane & Wild Ginger Circle",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Nicole Boisvert",
      "email": "nboisvert88@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876186",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/610517",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please buzz in so we can let you inside = once inside please leave at front door",
      "full_address": "15555 Valley Vista Blvd, Encino, 91436",
      "maps_link": "https://www.google.com/maps/place/15555+Valley+Vista+Blvd%2C+Encino%2C+91436+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-02-16] [#delivery-status]: Failed delivery \u2014 \"Driver will swap boxes with another driver first before proceeding with this task. Already cloned and reassigned to driver.\"",
      "revised_instructions": "(1) You are at the CORRECT house if you see the number 15555 on the mailbox or building. || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-02-16",
          "source": "#delivery-status:2026-02-16",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "thread_context": "Driver will swap boxes with another driver first before proceeding with this task. Already cloned and reassigned to driver.",
          "guest_report": "Driver will swap boxes with another driver first before proceeding with this task. Already cloned and reassigned to driver.",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Nicole Boisvert *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Jillian Clara Villanueva: Driver will swap boxes with another driver first before proceeding with this task. Already cloned a\u2026",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1771215799198109",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-02-16",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 OTHER",
          "guest_report": "Driver will swap boxes with another driver first before proceeding with this task. Already cloned and reassigned to driver.",
          "what_happened": "FAILED DELIVERY: *Affected Guest:* Nicole Boisvert *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Jillian Clara Villanueva: Driver will swap boxes with another driver first before proceeding with this task. Already cloned and reassigned to driver.",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-02-16",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1771215799198109",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 OTHER: Driver will swap boxes with another driver first before proceeding with this task. Already cloned and reassigned to driver.",
      "last_error_date": "2026-02-16",
      "suggested_instructions": "(1) You are at the CORRECT house if you see the number 15555 on the mailbox or building. || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-02-16]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"Driver will swap boxes with another driver first before proceeding with this task. Already cloned and reassigned to driver.\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-02-16",
            "source": "#delivery-status:2026-02-16",
            "channel": "#delivery-status",
            "quote": "Driver will swap boxes with another driver first before proceeding with this task. Already cloned and reassigned to driver.",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1771215799198109",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Please <mark class=\"redline risk\">buzz</mark> in so we can let you inside = once inside please leave at front door",
      "current_instructions": "Please buzz in so we can let you inside = once inside please leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 77,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_identifiers",
        "prior_failed_delivery",
        "highlight:red"
      ],
      "priority": 1
    },
    {
      "name": "Jennifer Armentrout-Jones",
      "email": "jarmentrout4@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877288",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 201. Dial 201 on the call box to be buzzed in. Take elevator to 2nd floor. Apt 201 is to the left after getting off elevator. If 201 on the buzzer does not work, please call my cell 619-573-2687. Or my husband cell 619-573-2906. Please leave it outside hidden if for some reason you can\u2019t get in",
      "full_address": "1715 Camden Ave, Apt 201, Los Angeles, 90025",
      "maps_link": "https://www.google.com/maps/place/1715+Camden+Ave%2C+Apt+201%2C+Los+Angeles%2C+90025+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Dial 201 on the call box to be buzzed in. || (2) Take elevator to 2nd floor. || (3) Apt 201 is to the left after getting off elevator. || (4) If 201 on the buzzer does not work, please call my cell 619-573-2687. || (5) Or my husband cell 619-573-2906. || (6) Please leave it outside hidden if for some reason you can\u2019t get in || (7) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 619-573-2687): leave box in a safe visible spot at 1715 Camden Ave, Apt 201, Los Angeles, 90025. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off. || (8) If gate, call box, or buzzer fails: call guest at 619-573-2687 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Dial 201 on the call box to be buzzed in. || (2) Take elevator to 2nd floor. || (3) Apt 201 is to the left after getting off elevator. || (4) If 201 on the buzzer does not work, please call my cell 619-573-2687. || (5) Or my husband cell 619-573-2906. || (6) Please leave it outside hidden if for some reason you can\u2019t get in || (7) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 619-573-2687): leave box in a safe visible spot at 1715 Camden Ave, Apt 201, Los Angeles, 90025. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off. || (8) If gate, call box, or buzzer fails: call guest at 619-573-2687 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "call box"
          ],
          "span": "call box",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 201. Dial 201 on the <mark class=\"redline risk\">call box</mark> to be buzzed in. Take elevator to 2nd floor. Apt 201 is to the left after getting off elevator. If 201 on the buzzer does not work, please call my cell 619-573-2687. Or my husband cell 619-573-2906. Please leave it outside hidden if for some reason you can\u2019t get in",
      "current_instructions": "Apt 201. Dial 201 on the call box to be buzzed in. Take elevator to 2nd floor. Apt 201 is to the left after getting off elevator. If 201 on the buzzer does not work, please call my cell 619-573-2687. Or my husband cell 619-573-2906. Please leave it outside hidden if for some reason you can\u2019t get in",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Sylvia Chalewska",
      "email": "sylviavp@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876010",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/619523",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "The numbers for the house are on the side of the building when you\u2019re standing on Olympic. You go up the stairs through cream color gate and my apartment is straight in front 9593",
      "full_address": "9593 W Olympic Blvd, Beverly Hills, 90212",
      "maps_link": "https://www.google.com/maps/place/9593+W+Olympic+Blvd%2C+Beverly+Hills%2C+90212+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) The numbers for the house are on the side of the building when you\u2019re standing on Olympic. || (2) You are at the CORRECT house if you see the number 9593 on the mailbox or building. || (3) You go up the stairs through cream color gate and my apartment is straight in front 9593 || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) The numbers for the house are on the side of the building when you\u2019re standing on Olympic. || (2) You are at the CORRECT house if you see the number 9593 on the mailbox or building. || (3) You go up the stairs through cream color gate and my apartment is straight in front 9593 || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">The numbers for the house are on the side of the building when you\u2019re standing on Olympic. You go up the stairs through cream color gate and my apartment is straight in front 9593</span>",
      "current_instructions": "The numbers for the house are on the side of the building when you\u2019re standing on Olympic. You go up the stairs through cream color gate and my apartment is straight in front 9593",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Sara Nimmons",
      "email": "saranimmons@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876059",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "leave on front porch",
      "full_address": "227 Sierra Vista Rd, Montecito, 93108",
      "maps_link": "https://www.google.com/maps/place/227+Sierra+Vista+Rd%2C+Montecito%2C+93108+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) leave on front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) leave on front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "leave on front porch",
      "current_instructions": "leave on front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Jenna Williams",
      "email": "jenna.williams08@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876293",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/622752",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Drop on brick at front door (which is red)",
      "full_address": "175 Glen Summer Rd, Pasadena, 91105",
      "maps_link": "https://www.google.com/maps/place/175+Glen+Summer+Rd%2C+Pasadena%2C+91105+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Drop on brick at front door (which is red) || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Drop on brick at front door (which is red) || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Drop on brick at front door (which is red)",
      "current_instructions": "Drop on brick at front door (which is red)",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Todd Kozuki",
      "email": "todd@kozuki.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876225",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/623093",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Place in front of door",
      "full_address": "3301 Military Ave, Los Angeles, 90034",
      "maps_link": "https://www.google.com/maps/place/3301+Military+Ave%2C+Los+Angeles%2C+90034+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Place in front of door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Place in front of door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Place in front of door",
      "current_instructions": "Place in front of door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Amy Caris",
      "email": "amy.loulou.caris@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875324",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/624517",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Front door",
      "full_address": "37671 Botanica Pl, Murrieta, 92562",
      "maps_link": "https://www.google.com/maps/place/37671+Botanica+Pl%2C+Murrieta%2C+92562+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Front door",
      "current_instructions": "Front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Zuzana Hostomska",
      "email": "zuzka.hostomska@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875799",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/627566",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave by front door",
      "full_address": "7462 Caminito Rialto, La Jolla, 92037",
      "maps_link": "https://www.google.com/maps/place/7462+Caminito+Rialto%2C+La+Jolla%2C+92037+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Please leave by front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave by front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Please leave by front door",
      "current_instructions": "Please leave by front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Audra MacCorkle",
      "email": "draudra@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876679",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/629158",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is marked on the curb || (3) Leave on front porch",
      "full_address": "750 Azalea St, Thousand Oaks, 91360",
      "maps_link": "https://www.google.com/maps/place/750+Azalea+St%2C+Thousand+Oaks%2C+91360+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is marked on the curb || (3) Leave on front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is marked on the curb || (3) Leave on front porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is marked on the curb || (3) Leave on front porch",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is marked on the curb || (3) Leave on front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Grace DeVoll",
      "email": "gdevoll727@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875591",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "The front door is up the brick stairs when facing the house",
      "full_address": "3020 17th St, Santa Monica, 90405",
      "maps_link": "https://www.google.com/maps/place/3020+17th+St%2C+Santa+Monica%2C+90405+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) The front door is up the brick stairs when facing the house || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) The front door is up the brick stairs when facing the house || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "The front door is up the brick stairs when facing the house",
      "current_instructions": "The front door is up the brick stairs when facing the house",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Lara Clarke",
      "email": "laralclarke@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876191",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/636660",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave by the front door",
      "full_address": "7722 Hosford Ave, Los Angeles, 90045",
      "maps_link": "https://www.google.com/maps/place/7722+Hosford+Ave%2C+Los+Angeles%2C+90045+USA/",
      "reviewed": "",
      "notes": "Last error [2026-05-25] [#delivery-status]: Wrong address delivery \u2014 \"wrong box.. wrong address . \u00b7 Ops: The driver dropped off Lara Clarke\u2019s box at Arya Azar\u2019s address. The driver has been advised to retu\u2026\"",
      "revised_instructions": "(1) Leave by the front door || (2) You are at the CORRECT house if you see the number 7722 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_wrong_address",
          "headline": "Wrong address delivery",
          "date": "2026-05-25",
          "source": "#delivery-status:2026-05-25",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "wrong box.. wrong address .",
          "thread_context": "The driver dropped off Lara Clarke\u2019s box at Arya Azar\u2019s address. The driver has been advised to return and correct the delivery. - Monitoring \u00b7 Driver went back and corrected the delivery.",
          "guest_report": "wrong box.. wrong address .",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Lara Clarke *Failure Reason:* OTHER *Failure Notes:* wrong box.. wrong address . _If this is not a cancelation, list action items for this issue in the thread. _ | Jean Grey Gacrama: The driver dropped off Lara Clarke\u2019s box at Arya Azar\u2019s address. The driver has be\u2026",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779682451820909",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-05-25",
          "issue_code": "prior_wrong_address",
          "headline": "Wrong address delivery \u2014 wrong box.. wrong address .",
          "guest_report": "wrong box.. wrong address .",
          "what_happened": "wrong box.. wrong address .",
          "failure_reason": "OTHER",
          "failure_notes": "wrong box.. wrong address .",
          "driver": "",
          "resolution": "The driver dropped off Lara Clarke\u2019s box at Arya Azar\u2019s address. The driver has been advised to return and correct the delivery. - Monitoring \u00b7 Driver went back and corrected the delivery.",
          "source": "#delivery-status:2026-05-25",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779682451820909",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Wrong address delivery \u2014 wrong box.. wrong address .",
      "last_error_date": "2026-05-25",
      "suggested_instructions": "(1) Leave by the front door || (2) You are at the CORRECT house if you see the number 7722 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "prior_wrong_address",
          "title": "Stronger address confirmation after wrong-address delivery",
          "why": "Box went to the wrong address before \u2014 guest quote on file.",
          "how": "Extra confirm-you-are-here step using house number and landmarks.",
          "night_tip": "Double-check the street number in the app matches the building."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_wrong_address",
          "title": "FACT: Wrong address delivery [2026-05-25]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"wrong box.. wrong address .\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-25",
            "source": "#delivery-status:2026-05-25",
            "channel": "#delivery-status",
            "quote": "wrong box.. wrong address .",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779682451820909",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "Leave by the front door",
      "current_instructions": "Leave by the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 37,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_wrong_address",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Mallory Cheng",
      "email": "ccwedding826@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875830",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/644289",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave box under keypad at southern gate. Thank you!",
      "full_address": "1625 Highland Cv, Solana Beach, 92075",
      "maps_link": "https://www.google.com/maps/place/1625+Highland+Cv%2C+Solana+Beach%2C+92075+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Leave box under keypad at southern gate. || (2) You are at the CORRECT house if you see the number 1625 on the mailbox or building. || (3) Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave box under keypad at southern gate. || (2) You are at the CORRECT house if you see the number 1625 on the mailbox or building. || (3) Thank you! || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Leave box under keypad at southern gate. Thank you!</span>",
      "current_instructions": "Leave box under keypad at southern gate. Thank you!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Nicole Jefferson",
      "email": "nicafurba@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876290",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave behind the plant in front of the front door. Back up option - leave in front of the cars in the driveway to the left of the house (to the left if you are facing the house)near the gate",
      "full_address": "3875 S Victoria Ave, View Park, 90008",
      "maps_link": "https://www.google.com/maps/place/3875+S+Victoria+Ave%2C+View+Park%2C+90008+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please leave behind the plant in front of the front door. || (2) You are at the CORRECT house if you see the number 3875 on the mailbox or building. || (3) Back up option - leave in front of the cars in the driveway to the left of the house (to the left if you are facing the house)near the gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave behind the plant in front of the front door. || (2) You are at the CORRECT house if you see the number 3875 on the mailbox or building. || (3) Back up option - leave in front of the cars in the driveway to the left of the house (to the left if you are facing the house)near the gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please leave behind the plant in front of the front door. Back up option - leave in front of the cars in the driveway to the left of the house (to the left if you are facing the house)near the gate</span>",
      "current_instructions": "Please leave behind the plant in front of the front door. Back up option - leave in front of the cars in the driveway to the left of the house (to the left if you are facing the house)near the gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Savannah Jenner-Smith",
      "email": "savannahjennersmith@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2871831",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt F1. (1) Use Google Maps as a guide. || (2) At the gate, press 2 and 4 at the same time, then 3. 3. || (3) Once inside, go to Apt F1 and leave the box at the front door. Note: It's the last apartment in the back, ground floor",
      "full_address": "1062 Coast Village Rd, Apt F1, Montecito, 93108",
      "maps_link": "https://www.google.com/maps/place/1062+Coast+Village+Rd%2C+Apt+F1%2C+Montecito%2C+93108+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt F1. || (2) Use Google Maps as a guide. || (3) At the gate, press 2 and 4 at the same time, then 3. 3. || (4) Once inside, go to Apt F1 and leave the box at the front door. Note: It's the last apartment in the back, ground floor || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt F1. || (2) Use Google Maps as a guide. || (3) At the gate, press 2 and 4 at the same time, then 3. 3. || (4) Once inside, go to Apt F1 and leave the box at the front door. Note: It's the last apartment in the back, ground floor || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt F1. (1) Use Google Maps as a guide. || (2) At the gate, press 2 and 4 at the same time, then 3. 3. || (3) Once inside, go to Apt F1 and leave the box at the front door. Note: It&#x27;s the last apartment in the back, ground floor",
      "current_instructions": "Apt F1. (1) Use Google Maps as a guide. || (2) At the gate, press 2 and 4 at the same time, then 3. 3. || (3) Once inside, go to Apt F1 and leave the box at the front door. Note: It's the last apartment in the back, ground floor",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Britt Di Leo",
      "email": "foofysass@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876318",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave inside the gated courtyard",
      "full_address": "2407 Buckeye Sg, Newport Beach, 92660",
      "maps_link": "https://www.google.com/maps/place/2407+Buckeye+Sg%2C+Newport+Beach%2C+92660+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Please leave inside the gated courtyard || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave inside the gated courtyard || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Please leave inside the gated courtyard",
      "current_instructions": "Please leave inside the gated courtyard",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Gisel Vazquez",
      "email": "giselvazquez314@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875933",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/651958",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave on the front brick porch. You will know you\u2019re in the right place because there\u2019s a Ford charcoal truck and a black Mercedes parked in the front",
      "full_address": "7317 Gretna Ave, Whittier, 90606",
      "maps_link": "https://www.google.com/maps/place/7317+Gretna+Ave%2C+Whittier%2C+90606+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Please leave on the front brick porch. || (2) You will know you\u2019re in the right place because there\u2019s a Ford charcoal truck and a black Mercedes parked in the front || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave on the front brick porch. || (2) You will know you\u2019re in the right place because there\u2019s a Ford charcoal truck and a black Mercedes parked in the front || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Please leave on the front brick porch. You will know you\u2019re in the right place because there\u2019s a Ford charcoal truck and a black Mercedes parked in the front",
      "current_instructions": "Please leave on the front brick porch. You will know you\u2019re in the right place because there\u2019s a Ford charcoal truck and a black Mercedes parked in the front",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jace Levine",
      "email": "jace.levine@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875315",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/654012",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door (out of streetview)",
      "full_address": "1295 N San Remo Pl, Orange, 92869",
      "maps_link": "https://www.google.com/maps/place/1295+N+San+Remo+Pl%2C+Orange%2C+92869+USA/",
      "reviewed": "",
      "notes": "VIP with very short instructions",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at front door (out of streetview) || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Leave at front door (out of streetview) || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "vip_thin",
          "title": "Expanded VIP instructions",
          "why": "VIP guest had almost no guidance \u2014 high touch stops need full steps.",
          "how": "Full numbered template with identifiers and backup plan.",
          "night_tip": "VIP stop: slow down, read twice, photo every time."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "vip_thin",
          "title": "RISK: VIP with very short instructions",
          "problem": "VIP with very short instructions",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "VIP with very short instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Leave at front door (out of streetview)",
      "current_instructions": "Leave at front door (out of streetview)",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Jeffrey Weinroth",
      "email": "jeffreyweinroth@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876158",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/658403",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 307. (1) Use Google Maps as a guide and look for BRENTWOOD REGENCY BUILDING https://prnt.sc/05i0c1GCe92X || (2) At the callbox, dial #0202 and enter through the front doors. (3) Once inside, go to Apt 307 and leave the box at the front door",
      "full_address": "11645 Gorham Ave, Apt 307, Los Angeles, 90049",
      "maps_link": "https://www.google.com/maps/place/11645+Gorham+Ave%2C+Apt+307%2C+Los+Angeles%2C+90049+USA/",
      "reviewed": "",
      "notes": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
      "revised_instructions": "(1) Apt 307. || (2) Use Google Maps as a guide and look for BRENTWOOD REGENCY BUILDING https://prnt.sc/05i0c1GCe92X || (3) At the callbox, dial #0202 and enter through the front doors. || (4) Once inside, go to Apt 307 and leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 307. || (2) Use Google Maps as a guide and look for BRENTWOOD REGENCY BUILDING https://prnt.sc/05i0c1GCe92X || (3) At the callbox, dial #0202 and enter through the front doors. || (4) Once inside, go to Apt 307 and leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "callbox"
          ],
          "span": "callbox",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 307. (1) Use Google Maps as a guide and look for BRENTWOOD REGENCY BUILDING https://prnt.sc/05i0c1GCe92X || (2) At the <mark class=\"redline risk\">callbox</mark>, dial #0202 and enter through the front doors. (3) Once inside, go to Apt 307 and leave the box at the front door",
      "current_instructions": "Apt 307. (1) Use Google Maps as a guide and look for BRENTWOOD REGENCY BUILDING https://prnt.sc/05i0c1GCe92X || (2) At the callbox, dial #0202 and enter through the front doors. (3) Once inside, go to Apt 307 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 47,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2
    },
    {
      "name": "Alexandra Jacks",
      "email": "alex@alexandrapotora.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875293",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/660460",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt A. (1) Use Google Maps as a guide. || (2) It is on the White Building on the right side, at the end of the cul-de-sac (accessing Fernleaf from PCH). || (3) Look for Unit A. Note: It is at the bottof floor. | (4) Leave the box on Unit A's door mat",
      "full_address": "401 Fernleaf Ave, Apt A, Corona del Mar, 92625",
      "maps_link": "https://www.google.com/maps/place/401+Fernleaf+Ave%2C+Apt+A%2C+Corona+del+Mar%2C+92625+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt A. || (2) Use Google Maps as a guide. || (3) It is on the White Building on the right side, at the end of the cul-de-sac (accessing Fernleaf from PCH). || (4) Look for Unit A. Note: It is at the bottof floor. || (5) Leave the box on Unit A's door mat || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt A. || (2) Use Google Maps as a guide. || (3) It is on the White Building on the right side, at the end of the cul-de-sac (accessing Fernleaf from PCH). || (4) Look for Unit A. Note: It is at the bottof floor. || (5) Leave the box on Unit A's door mat || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt A. (1) Use Google Maps as a guide. || (2) It is on the White Building on the right side, at the end of the cul-de-sac (accessing Fernleaf from PCH). || (3) Look for Unit A. Note: It is at the bottof floor. | (4) Leave the box on Unit A&#x27;s door mat",
      "current_instructions": "Apt A. (1) Use Google Maps as a guide. || (2) It is on the White Building on the right side, at the end of the cul-de-sac (accessing Fernleaf from PCH). || (3) Look for Unit A. Note: It is at the bottof floor. | (4) Leave the box on Unit A's door mat",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Brent Verwey",
      "email": "brent0087@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876713",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/662742",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "If gate is closed code is 2525# drive up the driveway and leave at front door please",
      "full_address": "33340 Mulholland Hwy, Malibu, 90265",
      "maps_link": "https://www.google.com/maps/place/33340+Mulholland+Hwy%2C+Malibu%2C+90265+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) If gate is closed code is 2525# drive up the driveway and leave at front door please || (2) You are at the CORRECT house if you see the number 33340 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) If gate is closed code is 2525# drive up the driveway and leave at front door please || (2) You are at the CORRECT house if you see the number 33340 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">If gate is closed code is 2525# drive up the driveway and leave at front door please</span>",
      "current_instructions": "If gate is closed code is 2525# drive up the driveway and leave at front door please",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Henry Bramlet",
      "email": "thebramletfamily@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876700",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/664729",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "We are the 16 Suncreek on the corner of Cedarspring and Suncreek. We are not the 16 in the middle of the Cedarspring block",
      "full_address": "16 Suncreek, Irvine, 92604",
      "maps_link": "https://www.google.com/maps/place/16+Suncreek%2C+Irvine%2C+92604+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) We are the 16 Suncreek on the corner of Cedarspring and Suncreek. || (2) You are at the CORRECT house if you see the number 16 on the mailbox or building. || (3) We are not the 16 in the middle of the Cedarspring block || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) We are the 16 Suncreek on the corner of Cedarspring and Suncreek. || (2) You are at the CORRECT house if you see the number 16 on the mailbox or building. || (3) We are not the 16 in the middle of the Cedarspring block || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">We are the 16 Suncreek on the corner of Cedarspring and Suncreek. We are not the 16 in the middle of the Cedarspring block</span>",
      "current_instructions": "We are the 16 Suncreek on the corner of Cedarspring and Suncreek. We are not the 16 in the middle of the Cedarspring block",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Naomi Charlotte Marquardt Penzato",
      "email": "k9kats.website@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876437",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "2533 6th St, Santa Monica, 90405",
      "maps_link": "https://www.google.com/maps/place/2533+6th+St%2C+Santa+Monica%2C+90405+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 2533 6th St, Santa Monica, 90405. || (2) You are at the correct location if you see house/building number 2533. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 2533 6th St, Santa Monica, 90405. || (2) You are at the correct location if you see house/building number 2533. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Jacob Greene",
      "email": "jgreene404@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875962",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/666696",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Gate code 2653# please walk up steps on left and place on large rock bench in front of front door",
      "full_address": "1471 Rising Glen Rd, Los Angeles, 90069",
      "maps_link": "https://www.google.com/maps/place/1471+Rising+Glen+Rd%2C+Los+Angeles%2C+90069+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Gate code 2653# please walk up steps on left and place on large rock bench in front of front door || (2) You are at the CORRECT house if you see the number 1471 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Gate code 2653# please walk up steps on left and place on large rock bench in front of front door || (2) You are at the CORRECT house if you see the number 1471 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Gate code 2653# please walk up steps on left and place on large rock bench in front of front door</span>",
      "current_instructions": "Gate code 2653# please walk up steps on left and place on large rock bench in front of front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Tara Gladstone",
      "email": "tararosegladstone@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876063",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/669961",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt B. (1) Use Google Maps as a guide. || (2) You'll see a '464' sign in front of the building. See photo: https://prnt.sc/AJAKUtTLZcbV. || (3) Look for Apt B. || (4) Leave the box at the front door",
      "full_address": "464 Park Ave, Apt B, Laguna Beach, 92651",
      "maps_link": "https://www.google.com/maps/place/464+Park+Ave%2C+Apt+B%2C+Laguna+Beach%2C+92651+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt B. || (2) Use Google Maps as a guide. || (3) You'll see a '464' sign in front of the building. See photo: https://prnt.sc/AJAKUtTLZcbV. || (4) Look for Apt B. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt B. || (2) Use Google Maps as a guide. || (3) You'll see a '464' sign in front of the building. See photo: https://prnt.sc/AJAKUtTLZcbV. || (4) Look for Apt B. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt B. (1) Use Google Maps as a guide. || (2) You&#x27;ll see a &#x27;464&#x27; sign in front of the building. See photo: https://prnt.sc/AJAKUtTLZcbV. || (3) Look for Apt B. || (4) Leave the box at the front door",
      "current_instructions": "Apt B. (1) Use Google Maps as a guide. || (2) You'll see a '464' sign in front of the building. See photo: https://prnt.sc/AJAKUtTLZcbV. || (3) Look for Apt B. || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Havyn Quigley",
      "email": "htquigley@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876076",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/672473",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "# 1/2. The gate code is: 55221",
      "full_address": "1815 Barry Ave, # 1/2, Los Angeles, 90025",
      "maps_link": "https://www.google.com/maps/place/1815+Barry+Ave%2C+%23+1%2F2%2C+Los+Angeles%2C+90025+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) The gate code is: 55221 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) The gate code is: 55221 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "# 1/2. The gate code is: 55221",
      "current_instructions": "# 1/2. The gate code is: 55221",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Ryan Shanahan",
      "email": "ryan@ryanpatrickshanahan.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875695",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/673530",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 8. (1) Use Google Maps as a guide. || (2) At the gate and door, use the code: 1485#, to enter. || (3) Look for Apt 8 and leave the box at the front door",
      "full_address": "50 Breeze Ave, Apt 8, Venice, 90291",
      "maps_link": "https://www.google.com/maps/place/50+Breeze+Ave%2C+Apt+8%2C+Venice%2C+90291+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 8. || (2) Use Google Maps as a guide. || (3) At the gate and door, use the code: 1485#, to enter. || (4) Look for Apt 8 and leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 8. || (2) Use Google Maps as a guide. || (3) At the gate and door, use the code: 1485#, to enter. || (4) Look for Apt 8 and leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 8. (1) Use Google Maps as a guide. || (2) At the gate and door, use the code: 1485#, to enter. || (3) Look for Apt 8 and leave the box at the front door",
      "current_instructions": "Apt 8. (1) Use Google Maps as a guide. || (2) At the gate and door, use the code: 1485#, to enter. || (3) Look for Apt 8 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Alex Kaplan",
      "email": "apurcell264@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876702",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave box on bench by front door",
      "full_address": "4508 Vereda Mar de Ponderosa, San Diego, 92130",
      "maps_link": "https://www.google.com/maps/place/4508+Vereda+Mar+de+Ponderosa%2C+San+Diego%2C+92130+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave box on bench by front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave box on bench by front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave box on bench by front door",
      "current_instructions": "Leave box on bench by front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Cynthia Clarke",
      "email": "cynthiawindle@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876925",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/674403",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave at front door - on the walk street, up a few steps. Thanks!",
      "full_address": "232 20th St, Manhattan Beach, 90266",
      "maps_link": "https://www.google.com/maps/place/232+20th+St%2C+Manhattan+Beach%2C+90266+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please leave at front door - on the walk street, up a few steps. || (2) You are at the CORRECT house if you see the number 232 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave at front door - on the walk street, up a few steps. || (2) You are at the CORRECT house if you see the number 232 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please leave at front door - on the walk street, up a few steps. Thanks!</span>",
      "current_instructions": "Please leave at front door - on the walk street, up a few steps. Thanks!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Alexandra Margolin",
      "email": "alexandra.margolin@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877500",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt I. (1) Use Google Maps as a guide. || (2) At the gate, use the code: #1688 to enter. || (3) Once inside, go to the 2nd floor. || (4) Look for Apt I and leave the box at the front door. Note: It's located on the left side of the courtyard. IMPT: Back-up phone number is (818)792-9197",
      "full_address": "425 N Nicholson Ave, Apt I, Monterey Park, 91755",
      "maps_link": "https://www.google.com/maps/place/425+N+Nicholson+Ave%2C+Apt+I%2C+Monterey+Park%2C+91755+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt I. || (2) Use Google Maps as a guide. || (3) At the gate, use the code: #1688 to enter. || (4) Once inside, go to the 2nd floor. || (5) Look for Apt I and leave the box at the front door. Note: It's located on the left side of the courtyard. IMPT: Back-up phone number is || (6) 792-9197 || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt I. || (2) Use Google Maps as a guide. || (3) At the gate, use the code: #1688 to enter. || (4) Once inside, go to the 2nd floor. || (5) Look for Apt I and leave the box at the front door. Note: It's located on the left side of the courtyard. IMPT: Back-up phone number is || (6) 792-9197 || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt I. (1) Use Google Maps as a guide. || (2) At the gate, use the code: #1688 to enter. || (3) Once inside, go to the 2nd floor. || (4) Look for Apt I and leave the box at the front door. Note: It&#x27;s located on the left side of the courtyard. IMPT: Back-up phone number is (818)792-9197",
      "current_instructions": "Apt I. (1) Use Google Maps as a guide. || (2) At the gate, use the code: #1688 to enter. || (3) Once inside, go to the 2nd floor. || (4) Look for Apt I and leave the box at the front door. Note: It's located on the left side of the courtyard. IMPT: Back-up phone number is (818)792-9197",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Laura Thompson",
      "email": "thompsthomps@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875348",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave at the gate if locked. Thanks and have a good day",
      "full_address": "2326 Caminito Cala, Del Mar, 92014",
      "maps_link": "https://www.google.com/maps/place/2326+Caminito+Cala%2C+Del+Mar%2C+92014+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please leave at the gate if locked. || (2) You are at the CORRECT house if you see the number 2326 on the mailbox or building. || (3) Thanks and have a good day || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave at the gate if locked. || (2) You are at the CORRECT house if you see the number 2326 on the mailbox or building. || (3) Thanks and have a good day || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please leave at the gate if locked. Thanks and have a good day</span>",
      "current_instructions": "Please leave at the gate if locked. Thanks and have a good day",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Katelyn Giacobbe",
      "email": "katiegiacobbe1@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875868",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 12. Gate code 4501, BRING TO APARTMENT 8, NOT 12",
      "full_address": "633 Ocean Ave, Apt 12, Santa Monica, 90402",
      "maps_link": "https://www.google.com/maps/place/633+Ocean+Ave%2C+Apt+12%2C+Santa+Monica%2C+90402+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Gate code 4501, BRING TO APARTMENT 8, NOT 12 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (3) If gate, call box, or buzzer fails: call guest at 678-488-1873 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Gate code 4501, BRING TO APARTMENT 8, NOT 12 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (3) If gate, call box, or buzzer fails: call guest at 678-488-1873 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "Gate code"
          ],
          "span": "Gate code",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 12. <mark class=\"redline risk\">Gate code</mark> 4501, BRING TO APARTMENT 8, NOT 12",
      "current_instructions": "Apt 12. Gate code 4501, BRING TO APARTMENT 8, NOT 12",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Patricia Alvarenga",
      "email": "pattyalvarenga18@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875998",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/677814",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 619. Use Google Maps as a guide. (1) If available, use the package room next to the leasing office. (2) Leave the box for Apt 208 INSIDE the fridge in the package room. (3) If the package room is inaccessible, look for the tallest tower (4143/4139) and look for the tower's call box. (4) At the call box, select 'Visitor Pass', and use the code: 288084, to enter. (5) Once inside, look for Apt 619 and leave the box at the front door",
      "full_address": "4143 Via Marina, Apt 619, Marina del Rey, 90292",
      "maps_link": "https://www.google.com/maps/place/4143+Via+Marina%2C+Apt+619%2C+Marina+del+Rey%2C+90292+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty; Must place food inside refrigerator \u2014 high-touch stop",
      "revised_instructions": "(1) Leave the box for Apt 208 INSIDE the fridge in the package room. || (2) Apt 619. Use Google Maps as a guide. || (3) If available, use the package room next to the leasing office. || (4) If the package room is inaccessible, look for the tallest tower (4143/4139) and look for the tower's call box. || (5) At the call box, select 'Visitor Pass', and use the code: 288084, to enter. || (6) Once inside, look for Apt 619 and leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (8) If gate, call box, or buzzer fails: call guest at 954-647-1911 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave the box for Apt 208 INSIDE the fridge in the package room. || (2) Apt 619. Use Google Maps as a guide. || (3) If available, use the package room next to the leasing office. || (4) If the package room is inaccessible, look for the tallest tower (4143/4139) and look for the tower's call box. || (5) At the call box, select 'Visitor Pass', and use the code: 288084, to enter. || (6) Once inside, look for Apt 619 and leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (8) If gate, call box, or buzzer fails: call guest at 954-647-1911 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        },
        {
          "code": "fridge_required",
          "title": "Fridge step moved to the top",
          "why": "Food must go inside the refrigerator \u2014 guest said otherwise.",
          "how": "Step 1 is now the fridge requirement so it is not missed at the end.",
          "night_tip": "Fridge first. Then anything else."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "call box",
            "call box"
          ],
          "span": "call box",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "fridge_required",
          "title": "RISK: Must place food inside refrigerator \u2014 high-touch stop",
          "problem": "Must place food inside refrigerator \u2014 high-touch stop",
          "spans": [
            "fridge"
          ],
          "span": "fridge",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Must place food inside refrigerator \u2014 high-touch stop",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 619. Use Google Maps as a guide. (1) If available, use the package room next to the leasing office. (2) Leave the box for Apt 208 INSIDE the <mark class=\"redline risk\">fridge</mark> in the package room. (3) If the package room is inaccessible, look for the tallest tower (4143/4139) and look for the tower&#x27;s <mark class=\"redline risk\">call box</mark>. (4) At the <mark class=\"redline risk\">call box</mark>, select &#x27;Visitor Pass&#x27;, and use the code: 288084, to enter. (5) Once inside, look for Apt 619 and leave the box at the front door",
      "current_instructions": "Apt 619. Use Google Maps as a guide. (1) If available, use the package room next to the leasing office. (2) Leave the box for Apt 208 INSIDE the fridge in the package room. (3) If the package room is inaccessible, look for the tallest tower (4143/4139) and look for the tower's call box. (4) At the call box, select 'Visitor Pass', and use the code: 288084, to enter. (5) Once inside, look for Apt 619 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 29,
      "risk_tier": "P2",
      "risk_factors": [
        "key_code_empty",
        "fridge_required",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Mickey Wilde",
      "email": "mickeywilde1@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876142",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 201. At the intercom, press the \"Delivery\" button and enter the code 602149",
      "full_address": "1124 N Kings Rd, Apt 201, West Hollywood, 90069",
      "maps_link": "https://www.google.com/maps/place/1124+N+Kings+Rd%2C+Apt+201%2C+West+Hollywood%2C+90069+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) At the intercom, press the \"Delivery\" button and enter the code 602149 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) At the intercom, press the \"Delivery\" button and enter the code 602149 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 201. At the intercom, press the &quot;Delivery&quot; button and enter the code 602149",
      "current_instructions": "Apt 201. At the intercom, press the \"Delivery\" button and enter the code 602149",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Francesca Dijols",
      "email": "fradijols@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876175",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave on porch",
      "full_address": "1045 Harvard St, Santa Monica, 90403",
      "maps_link": "https://www.google.com/maps/place/1045+Harvard+St%2C+Santa+Monica%2C+90403+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave on porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave on porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave on porch",
      "current_instructions": "Leave on porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Allen Stern",
      "email": "allenstern43@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875757",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/684016",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 1533. (1) Use Google Maps as a guide. || (2) Tell them you are coming to deliver to Allen Stern at Apt 1533, and the guard building will let you up in the elevator. || (3) They need to let you up. || (4) Go to Apt 1533 and leave the box at the front door. || (5) Call or text the guest if you encounter any issues, and nicely ask for their assistance",
      "full_address": "2700 Neilson Way, Apt 1533, Santa Monica, 90405",
      "maps_link": "https://www.google.com/maps/place/2700+Neilson+Way%2C+Apt+1533%2C+Santa+Monica%2C+90405+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 1533. || (2) Use Google Maps as a guide. || (3) Tell them you are coming to deliver to Allen Stern at Apt 1533, and the guard building will let you up in the elevator. || (4) They need to let you up. || (5) Go to Apt 1533 and leave the box at the front door. || (6) Call or text the guest if you encounter any issues, and nicely ask for their assistance || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 1533. || (2) Use Google Maps as a guide. || (3) Tell them you are coming to deliver to Allen Stern at Apt 1533, and the guard building will let you up in the elevator. || (4) They need to let you up. || (5) Go to Apt 1533 and leave the box at the front door. || (6) Call or text the guest if you encounter any issues, and nicely ask for their assistance || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 1533. (1) Use Google Maps as a guide. || (2) Tell them you are coming to deliver to Allen Stern at Apt 1533, and the guard building will let you up in the elevator. || (3) They need to let you up. || (4) Go to Apt 1533 and leave the box at the front door. || (5) Call or text the guest if you encounter any issues, and nicely ask for their assistance",
      "current_instructions": "Apt 1533. (1) Use Google Maps as a guide. || (2) Tell them you are coming to deliver to Allen Stern at Apt 1533, and the guard building will let you up in the elevator. || (3) They need to let you up. || (4) Go to Apt 1533 and leave the box at the front door. || (5) Call or text the guest if you encounter any issues, and nicely ask for their assistance",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Leslie Joyner",
      "email": "lhjoyner@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876414",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/685131",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 151 is displayed at front || (3) Leave the box on the front porch || (4) See location photo: https://prnt.sc/c9tMfIBS4Vps",
      "full_address": "151 S Vista St, Los Angeles, 90036",
      "maps_link": "https://www.google.com/maps/place/151+S+Vista+St%2C+Los+Angeles%2C+90036+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 151 is displayed at front || (3) Leave the box on the front porch || (4) See location photo: https://prnt.sc/c9tMfIBS4Vps || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 151 is displayed at front || (3) Leave the box on the front porch || (4) See location photo: https://prnt.sc/c9tMfIBS4Vps || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 151 is displayed at front || (3) Leave the box on the front porch || (4) See location photo: https://prnt.sc/c9tMfIBS4Vps",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 151 is displayed at front || (3) Leave the box on the front porch || (4) See location photo: https://prnt.sc/c9tMfIBS4Vps",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Tobias Asplund",
      "email": "tobias.asplund+methodology@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876237",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/686433",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 529. Google Maps works as a guide. There are two easy ways; main garage or service entry on the back of building (off of Gillette Ave). Code can be used for either entry point, the elevator in the NW corner is the easiest to use as it doesn\u2019t require fobs or codes. On the butterflyMX console: At the intercom, press the \"Delivery\" button and enter the code 359795. You can also scan the code: https://prnt.sc/zjr00mnt3hot",
      "full_address": "2055 Main St, Unit 529, Irvine, 92614",
      "maps_link": "https://www.google.com/maps/place/2055+Main+St%2C+Unit+529%2C+Irvine%2C+92614+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Last error [2026-04-06] [#delivery-status]: Failed delivery \u2014 \"Missing box\"",
      "revised_instructions": "(1) Unit 529. Google Maps works as a guide. There are two easy ways; main garage or service entry on the back of building (off of Gillette Ave). Code can be used for either entry point, the elevator in the NW corner is the easiest to use as it doesn\u2019t require fobs or codes. On the butterflyMX console: At the intercom, press the \"Delivery\" button and enter the code 359795. You can also scan the code: https: || (2) prnt.sc/zjr00mnt3hot || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-04-06",
          "source": "#delivery-status:2026-04-06",
          "channel": "#delivery-status",
          "failure_reason": "ITEM",
          "failure_notes": "Missing box",
          "thread_context": "",
          "guest_report": "Missing box",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Tobias Asplund *Failure Reason:* ITEM_INCORRECT *Failure Notes:* Missing box _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cancellation",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1775441916771939",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-04-06",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 Missing box",
          "guest_report": "Missing box",
          "what_happened": "Missing box",
          "failure_reason": "ITEM",
          "failure_notes": "Missing box",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-04-06",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1775441916771939",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 Missing box",
      "last_error_date": "2026-04-06",
      "suggested_instructions": "(1) Unit 529. Google Maps works as a guide. There are two easy ways; main garage or service entry on the back of building (off of Gillette Ave). Code can be used for either entry point, the elevator in the NW corner is the easiest to use as it doesn\u2019t require fobs or codes. On the butterflyMX console: At the intercom, press the \"Delivery\" button and enter the code 359795. You can also scan the code: https: || (2) prnt.sc/zjr00mnt3hot || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-04-06]",
          "problem": "WC reported this on #delivery-status. Failure: ITEM. \"Missing box\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-04-06",
            "source": "#delivery-status:2026-04-06",
            "channel": "#delivery-status",
            "quote": "Missing box",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1775441916771939",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Unit 529. Google Maps works as a guide. There are two easy ways; main garage or service entry on the back of building (off of Gillette Ave). Code can be used for either entry point, the elevator in the NW corner is the easiest to use as it doesn\u2019t require fobs or codes. On the butterflyMX console: At the intercom, press the &quot;Delivery&quot; button and enter the code 359795. You can also scan the code: https://prnt.sc/zjr00mnt3hot",
      "current_instructions": "Unit 529. Google Maps works as a guide. There are two easy ways; main garage or service entry on the back of building (off of Gillette Ave). Code can be used for either entry point, the elevator in the NW corner is the easiest to use as it doesn\u2019t require fobs or codes. On the butterflyMX console: At the intercom, press the \"Delivery\" button and enter the code 359795. You can also scan the code: https://prnt.sc/zjr00mnt3hot",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 45,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Lizzie Hubbard",
      "email": "hubbard.lizzie@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875451",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/689895",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 2203. (1) Use Google Maps as a guide. The Apt is in Building 2 on the corner of Village Land and Sinclair Court. || (3) At the call box, enter the Apt Number: 203, and the PIN is 724754, to enter. Note: The call box for entering Building 2 is between the 2 staircases. || (4) Once inside, use the elevator in the building and go to the 2nd floor. || (5) Turn left when exiting the elevator and look for Apt 2203. Note: It's the 2nd door on the left. || (6) Leave the box at the front door",
      "full_address": "12665 Village Ln, Apt 2203, Playa Vista, 90094",
      "maps_link": "https://www.google.com/maps/place/12665+Village+Ln%2C+Apt+2203%2C+Playa+Vista%2C+90094+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Apt 2203. || (2) Use Google Maps as a guide. The Apt is in Building 2 on the corner of Village Land and Sinclair Court. || (3) At the call box, enter the Apt Number: 203, and the PIN is 724754, to enter. Note: The call box for entering Building 2 is between the 2 staircases. || (4) Once inside, use the elevator in the building and go to the 2nd floor. || (5) Turn left when exiting the elevator and look for Apt 2203. Note: It's the 2nd door on the left. || (6) Leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (8) If gate, call box, or buzzer fails: call guest at 843-384-1875 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 2203. || (2) Use Google Maps as a guide. The Apt is in Building 2 on the corner of Village Land and Sinclair Court. || (3) At the call box, enter the Apt Number: 203, and the PIN is 724754, to enter. Note: The call box for entering Building 2 is between the 2 staircases. || (4) Once inside, use the elevator in the building and go to the 2nd floor. || (5) Turn left when exiting the elevator and look for Apt 2203. Note: It's the 2nd door on the left. || (6) Leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (8) If gate, call box, or buzzer fails: call guest at 843-384-1875 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "call box",
            "call box"
          ],
          "span": "call box",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 2203. (1) Use Google Maps as a guide. The Apt is in Building 2 on the corner of Village Land and Sinclair Court. || (3) At the <mark class=\"redline risk\">call box</mark>, enter the Apt Number: 203, and the PIN is 724754, to enter. Note: The <mark class=\"redline risk\">call box</mark> for entering Building 2 is between the 2 staircases. || (4) Once inside, use the elevator in the building and go to the 2nd floor. || (5) Turn left when exiting the elevator and look for Apt 2203. Note: It&#x27;s the 2nd door on the left. || (6) Leave the box at the front door",
      "current_instructions": "Apt 2203. (1) Use Google Maps as a guide. The Apt is in Building 2 on the corner of Village Land and Sinclair Court. || (3) At the call box, enter the Apt Number: 203, and the PIN is 724754, to enter. Note: The call box for entering Building 2 is between the 2 staircases. || (4) Once inside, use the elevator in the building and go to the 2nd floor. || (5) Turn left when exiting the elevator and look for Apt 2203. Note: It's the 2nd door on the left. || (6) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Jason Kempner",
      "email": "jasonkempner@microsoft.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876289",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/691991",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 6. (1) Use Google Maps as a guide. || (2) Use the Northern gate. || (3) Use the sidewalk gate code, 2022, to enter. || (3) Look for Unit 6 and use the gate code: 1799, for the gate next to Unit 6's front door. || (4) Leave the box for Unit 6 in the front door. Note: It is the front-facing, northern unit",
      "full_address": "1144 N Detroit St, Unit 6, West Hollywood, 90046",
      "maps_link": "https://www.google.com/maps/place/1144+N+Detroit+St%2C+Unit+6%2C+West+Hollywood%2C+90046+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Unit 6. || (2) Use Google Maps as a guide. || (3) Use the Northern gate. || (4) Use the sidewalk gate code, 2022, to enter. || (5) Look for Unit 6 and use the gate code: 1799, for the gate next to Unit 6's front door. || (6) Leave the box for Unit 6 in the front door. Note: It is the front-facing, northern unit || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (8) If gate, call box, or buzzer fails: call guest at 646-808-5115 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 6. || (2) Use Google Maps as a guide. || (3) Use the Northern gate. || (4) Use the sidewalk gate code, 2022, to enter. || (5) Look for Unit 6 and use the gate code: 1799, for the gate next to Unit 6's front door. || (6) Leave the box for Unit 6 in the front door. Note: It is the front-facing, northern unit || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (8) If gate, call box, or buzzer fails: call guest at 646-808-5115 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "gate code",
            "gate code"
          ],
          "span": "gate code",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Unit 6. (1) Use Google Maps as a guide. || (2) Use the Northern gate. || (3) Use the sidewalk <mark class=\"redline risk\">gate code</mark>, 2022, to enter. || (3) Look for Unit 6 and use the <mark class=\"redline risk\">gate code</mark>: 1799, for the gate next to Unit 6&#x27;s front door. || (4) Leave the box for Unit 6 in the front door. Note: It is the front-facing, northern unit",
      "current_instructions": "Unit 6. (1) Use Google Maps as a guide. || (2) Use the Northern gate. || (3) Use the sidewalk gate code, 2022, to enter. || (3) Look for Unit 6 and use the gate code: 1799, for the gate next to Unit 6's front door. || (4) Leave the box for Unit 6 in the front door. Note: It is the front-facing, northern unit",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Melissa Ha",
      "email": "melissahha@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876982",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/692563",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at front door",
      "full_address": "2006 Mirasol St, Santa Ana, 92705",
      "maps_link": "https://www.google.com/maps/place/2006+Mirasol+St%2C+Santa+Ana%2C+92705+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave at front door",
      "current_instructions": "Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Michael Suppes",
      "email": "msuppes@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875731",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/693318",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) Please leave outside by green door. Thanks",
      "full_address": "3131 Torreyson Pl, Los Angeles, 90046",
      "maps_link": "https://www.google.com/maps/place/3131+Torreyson+Pl%2C+Los+Angeles%2C+90046+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) Please leave outside by green door. Thanks || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) Please leave outside by green door. Thanks || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) Please leave outside by green door. Thanks",
      "current_instructions": "(1) Use Google Maps as guide || (2) Please leave outside by green door. Thanks",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Gina Gonzalez",
      "email": "gmgonzalez12@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876086",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/693762",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2)Leave box on porch",
      "full_address": "248 N Laurel Ave, Upland, 91786",
      "maps_link": "https://www.google.com/maps/place/248+N+Laurel+Ave%2C+Upland%2C+91786+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 248 on the mailbox or building. || (3) Leave box on porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 248 on the mailbox or building. || (3) Leave box on porch || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as guide || (2)Leave box on porch</span>",
      "current_instructions": "(1) Use Google Maps as guide || (2)Leave box on porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "jennifer wilde",
      "email": "princesjap@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877274",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave at gate",
      "full_address": "1815 Sabrina Ter, Corona del Mar, 92625",
      "maps_link": "https://www.google.com/maps/place/1815+Sabrina+Ter%2C+Corona+del+Mar%2C+92625+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave at gate || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave at gate || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave at gate",
      "current_instructions": "Leave at gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Dan Miller-Schroeder",
      "email": "dan.miller.schroeder@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875551",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/696222",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google maps to locate the address || (2) White house on the main street; not the alley in back. House number 910 is displayed by the front door || (3) Leave at the front door",
      "full_address": "910 Sanborn Ave, Los Angeles, 90029",
      "maps_link": "https://www.google.com/maps/place/910+Sanborn+Ave%2C+Los+Angeles%2C+90029+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google maps to locate the address || (2) White house on the main street; not the alley in back. House number 910 is displayed by the front door || (3) Leave at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google maps to locate the address || (2) White house on the main street; not the alley in back. House number 910 is displayed by the front door || (3) Leave at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google maps to locate the address || (2) White house on the main street; not the alley in back. House number 910 is displayed by the front door || (3) Leave at the front door",
      "current_instructions": "(1) Use Google maps to locate the address || (2) White house on the main street; not the alley in back. House number 910 is displayed by the front door || (3) Leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "ryan lin",
      "email": "ryanlin25@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875676",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/701225",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 304. (1) Use Google Maps as a guide. || (2) The unit is at 1420 building. Use the door code: 2464, to enter. || (3) Once inside, take the elevator and use the code: 2464#. || (4) Look for Unit 304 and leave the box at the front door",
      "full_address": "1420 5th St, Apt 304, Santa Monica, 90401",
      "maps_link": "https://www.google.com/maps/place/1420+5th+St%2C+Apt+304%2C+Santa+Monica%2C+90401+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 304. || (2) Use Google Maps as a guide. || (3) The unit is at 1420 building. Use the door code: 2464, to enter. || (4) Once inside, take the elevator and use the code: 2464#. || (5) Look for Unit 304 and leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 304. || (2) Use Google Maps as a guide. || (3) The unit is at 1420 building. Use the door code: 2464, to enter. || (4) Once inside, take the elevator and use the code: 2464#. || (5) Look for Unit 304 and leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 304. (1) Use Google Maps as a guide. || (2) The unit is at 1420 building. Use the door code: 2464, to enter. || (3) Once inside, take the elevator and use the code: 2464#. || (4) Look for Unit 304 and leave the box at the front door",
      "current_instructions": "Apt 304. (1) Use Google Maps as a guide. || (2) The unit is at 1420 building. Use the door code: 2464, to enter. || (3) Once inside, take the elevator and use the code: 2464#. || (4) Look for Unit 304 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Ning Luo",
      "email": "ningluo47@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875929",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/704662",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 2201. At intercom, select \"Visitor Pass\", enter 159602, and tap Enter. Use the same code for elevator to go up to 22nd floor (wait for 2 second after keypad turns green, then tap 22nd floor). Thank you so much! En el interfono, seleccione \"Pase de visitante\", ingrese 159602 y presione Enter. Use el mismo c\u00f3digo en el ascensor para subir al piso 22 (espere 2 segundos despu\u00e9s de que el teclado se ponga verde y luego presione el bot\u00f3n del piso 22). \u00a1Muchas gracias!",
      "full_address": "1522 Gordon St, Apt 2201, Los Angeles, 90028",
      "maps_link": "https://www.google.com/maps/place/1522+Gordon+St%2C+Apt+2201%2C+Los+Angeles%2C+90028+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Apt 2201. || (2) At intercom, select \"Visitor Pass\", enter 159602, and tap Enter. || (3) Use the same code for elevator to go up to 22nd floor (wait for 2 second after keypad turns green, then tap 22nd floor). || (4) Thank you so much! || (5) En el interfono, seleccione \"Pase de visitante\", ingrese 159602 y presione Enter. || (6) Use el mismo c\u00f3digo en el ascensor para subir al piso 22 (espere 2 segundos despu\u00e9s de que el teclado se ponga verde y luego presione el bot\u00f3n del piso 22). || (7) \u00a1Muchas gracias! || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 2201. || (2) At intercom, select \"Visitor Pass\", enter 159602, and tap Enter. || (3) Use the same code for elevator to go up to 22nd floor (wait for 2 second after keypad turns green, then tap 22nd floor). || (4) Thank you so much! || (5) En el interfono, seleccione \"Pase de visitante\", ingrese 159602 y presione Enter. || (6) Use el mismo c\u00f3digo en el ascensor para subir al piso 22 (espere 2 segundos despu\u00e9s de que el teclado se ponga verde y luego presione el bot\u00f3n del piso 22). || (7) \u00a1Muchas gracias! || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 2201. At intercom, select &quot;Visitor Pass&quot;, enter 159602, and tap Enter. Use the same code for elevator to go up to 22nd floor (wait for 2 second after keypad turns green, then tap 22nd floor). Thank you so much! En el interfono, seleccione &quot;Pase de visitante&quot;, ingrese 159602 y presione Enter. Use el mismo c\u00f3digo en el ascensor para subir al piso 22 (espere 2 segundos despu\u00e9s de que el teclado se ponga verde y luego presione el bot\u00f3n del piso 22). \u00a1Muchas gracias!",
      "current_instructions": "Apt 2201. At intercom, select \"Visitor Pass\", enter 159602, and tap Enter. Use the same code for elevator to go up to 22nd floor (wait for 2 second after keypad turns green, then tap 22nd floor). Thank you so much! En el interfono, seleccione \"Pase de visitante\", ingrese 159602 y presione Enter. Use el mismo c\u00f3digo en el ascensor para subir al piso 22 (espere 2 segundos despu\u00e9s de que el teclado se ponga verde y luego presione el bot\u00f3n del piso 22). \u00a1Muchas gracias!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 17,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "hailey soren",
      "email": "haileysoren@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876890",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) Leave at bench by front door",
      "full_address": "4463 Vanalden Ave, Tarzana, 91356",
      "maps_link": "https://www.google.com/maps/place/4463+Vanalden+Ave%2C+Tarzana%2C+91356+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 4463 on the mailbox or building. || (3) Leave at bench by front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 4463 on the mailbox or building. || (3) Leave at bench by front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as guide || (2) Leave at bench by front door</span>",
      "current_instructions": "(1) Use Google Maps as guide || (2) Leave at bench by front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Armand Keuroglian",
      "email": "akeurogh@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875605",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/708217",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 1542 is displayed at front || (3) Leave the box on the front porch (4) See location photo: https://prnt.sc/ameFT870_5Z0",
      "full_address": "1542 Moreno Dr, Glendale, 91207",
      "maps_link": "https://www.google.com/maps/place/1542+Moreno+Dr%2C+Glendale%2C+91207+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 1542 is displayed at front || (3) Leave the box on the front porch || (4) See location photo: https://prnt.sc/ameFT870_5Z0 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 1542 is displayed at front || (3) Leave the box on the front porch || (4) See location photo: https://prnt.sc/ameFT870_5Z0 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 1542 is displayed at front || (3) Leave the box on the front porch (4) See location photo: https://prnt.sc/ameFT870_5Z0",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 1542 is displayed at front || (3) Leave the box on the front porch (4) See location photo: https://prnt.sc/ameFT870_5Z0",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Monera Kamal",
      "email": "courageandspirit@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875479",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/711873",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 120 is displayed at front || (3) Enter through the metal gate, and leave on chair by front door ||",
      "full_address": "120 E Longden Ave, Arcadia, 91006",
      "maps_link": "https://www.google.com/maps/place/120+E+Longden+Ave%2C+Arcadia%2C+91006+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 120 is displayed at front || (3) Enter through the metal gate, and leave on chair by front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 120 is displayed at front || (3) Enter through the metal gate, and leave on chair by front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 120 is displayed at front || (3) Enter through the metal gate, and leave on chair by front door ||",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 120 is displayed at front || (3) Enter through the metal gate, and leave on chair by front door ||",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kathleen Zatopa",
      "email": "kymccormick@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875222",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/713233",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 7694 is displayed at front || (3) Leave the box at the front door ||",
      "full_address": "7694 Sonata Ln, San Diego, 92127",
      "maps_link": "https://www.google.com/maps/place/7694+Sonata+Ln%2C+San+Diego%2C+92127+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 7694 is displayed at front || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 7694 is displayed at front || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 7694 is displayed at front || (3) Leave the box at the front door ||",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 7694 is displayed at front || (3) Leave the box at the front door ||",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Jen White",
      "email": "jchiego@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876257",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/713304",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit B. (1) Use Google Maps as a guide. || (2) Look for Unit B. Note: Unit B is displayed at the front. || (3) Leave the box at the front door",
      "full_address": "1906 Ernest Ave, Unit B, Redondo Beach, 90278",
      "maps_link": "https://www.google.com/maps/place/1906+Ernest+Ave%2C+Unit+B%2C+Redondo+Beach%2C+90278+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit B. || (2) Use Google Maps as a guide. || (3) Look for Unit B. Note: Unit B is displayed at the front. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit B. || (2) Use Google Maps as a guide. || (3) Look for Unit B. Note: Unit B is displayed at the front. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit B. (1) Use Google Maps as a guide. || (2) Look for Unit B. Note: Unit B is displayed at the front. || (3) Leave the box at the front door",
      "current_instructions": "Unit B. (1) Use Google Maps as a guide. || (2) Look for Unit B. Note: Unit B is displayed at the front. || (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Fiona Perkocha",
      "email": "fionaperkocha@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876793",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/715466",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as a guide. || (2) Use the gate code: 5090, to enter. || (3) Look for Apt 301. || (4) Leave the box at the front door",
      "full_address": "11715 Goshen Ave, Los Angeles, 90049",
      "maps_link": "https://www.google.com/maps/place/11715+Goshen+Ave%2C+Los+Angeles%2C+90049+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 11715 on the mailbox or building. || (3) Use the gate code: 5090, to enter. || (4) Look for Apt 301. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as a guide. || (2) You are at the CORRECT house if you see the number 11715 on the mailbox or building. || (3) Use the gate code: 5090, to enter. || (4) Look for Apt 301. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as a guide. || (2) Use the gate code: 5090, to enter. || (3) Look for Apt 301. || (4) Leave the box at the front door</span>",
      "current_instructions": "(1) Use Google Maps as a guide. || (2) Use the gate code: 5090, to enter. || (3) Look for Apt 301. || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Julia Park",
      "email": "8466general@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875833",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/715809",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 8466 is displayed at front || (3) Please leave in front of garage",
      "full_address": "8466 El Paseo Grande, La Jolla, 92037",
      "maps_link": "https://www.google.com/maps/place/8466+El+Paseo+Grande%2C+La+Jolla%2C+92037+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 8466 is displayed at front || (3) Please leave in front of garage || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 8466 is displayed at front || (3) Please leave in front of garage || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 8466 is displayed at front || (3) Please leave in front of garage",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 8466 is displayed at front || (3) Please leave in front of garage",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kelly Blair",
      "email": "kellyblair13@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877433",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 33272 is marked on the curb || (3) Leave the box on the front porch (4) See location photo: https://prnt.sc/NefENZI91oGb",
      "full_address": "33272 Bremerton St, Dana Point, 92629",
      "maps_link": "https://www.google.com/maps/place/33272+Bremerton+St%2C+Dana+Point%2C+92629+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 33272 is marked on the curb || (3) Leave the box on the front porch || (4) See location photo: https://prnt.sc/NefENZI91oGb || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 33272 is marked on the curb || (3) Leave the box on the front porch || (4) See location photo: https://prnt.sc/NefENZI91oGb || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 33272 is marked on the curb || (3) Leave the box on the front porch (4) See location photo: https://prnt.sc/NefENZI91oGb",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 33272 is marked on the curb || (3) Leave the box on the front porch (4) See location photo: https://prnt.sc/NefENZI91oGb",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Alexandra McDonald",
      "email": "alexandramcd08@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875323",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/717753",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 23986 is displayed at front and marked on the curb || (3) Leave the box on the front porch. If raining please put inside container on porch. || (4) See location photo: https://prnt.sc/eRA6U9eSwNJa",
      "full_address": "23986 Piragua Pl, Laguna Niguel, 92677",
      "maps_link": "https://www.google.com/maps/place/23986+Piragua+Pl%2C+Laguna+Niguel%2C+92677+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 23986 is displayed at front and marked on the curb || (3) Leave the box on the front porch. If raining please put inside container on porch. || (4) See location photo: https://prnt.sc/eRA6U9eSwNJa || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 23986 is displayed at front and marked on the curb || (3) Leave the box on the front porch. If raining please put inside container on porch. || (4) See location photo: https://prnt.sc/eRA6U9eSwNJa || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 23986 is displayed at front and marked on the curb || (3) Leave the box on the front porch. If raining please put inside container on porch. || (4) See location photo: https://prnt.sc/eRA6U9eSwNJa",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 23986 is displayed at front and marked on the curb || (3) Leave the box on the front porch. If raining please put inside container on porch. || (4) See location photo: https://prnt.sc/eRA6U9eSwNJa",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Elizabeth Geyer",
      "email": "egeyer.rn@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875310",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/718084",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt A. (1) Use Google Maps as a guide. || (2) Look for Apt A. Note: It has a blue door. || (3) Leave the box at the front door",
      "full_address": "356 16th Pl, Apt A, Costa Mesa, 92627",
      "maps_link": "https://www.google.com/maps/place/356+16th+Pl%2C+Apt+A%2C+Costa+Mesa%2C+92627+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt A. || (2) Use Google Maps as a guide. || (3) Look for Apt A. Note: It has a blue door. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt A. || (2) Use Google Maps as a guide. || (3) Look for Apt A. Note: It has a blue door. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt A. (1) Use Google Maps as a guide. || (2) Look for Apt A. Note: It has a blue door. || (3) Leave the box at the front door",
      "current_instructions": "Apt A. (1) Use Google Maps as a guide. || (2) Look for Apt A. Note: It has a blue door. || (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Angela Hsing",
      "email": "angelayhsing@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877010",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/718144",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Just leave at the door. Don\u2019t ring",
      "full_address": "1062 Avenue C, Redondo Beach, 90277",
      "maps_link": "https://www.google.com/maps/place/1062+Avenue+C%2C+Redondo+Beach%2C+90277+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "revised_instructions": "(1) Just leave at the door. || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Just leave at the door. || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "ring"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Just leave at the door. Don\u2019t <mark class=\"redline risk\">ring</mark>",
      "current_instructions": "Just leave at the door. Don\u2019t ring",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 47,
      "risk_tier": "P1",
      "risk_factors": [
        "morning_doorbell",
        "highlight:red"
      ],
      "priority": 2
    },
    {
      "name": "Madison Cronk",
      "email": "mncronk@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875963",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 125. (1) Use Google Maps as a guide. || (2) Look for Unit 125. || (3) Leave the box for Unit 125 at the front door, next to the porch, and NOT in front of the garage",
      "full_address": "1462 Vista Heights Way, Unit 125, Vista, 92084",
      "maps_link": "https://www.google.com/maps/place/1462+Vista+Heights+Way%2C+Unit+125%2C+Vista%2C+92084+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 125. || (2) Use Google Maps as a guide. || (3) Look for Unit 125. || (4) Leave the box for Unit 125 at the front door, next to the porch, and NOT in front of the garage || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 125. || (2) Use Google Maps as a guide. || (3) Look for Unit 125. || (4) Leave the box for Unit 125 at the front door, next to the porch, and NOT in front of the garage || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 125. (1) Use Google Maps as a guide. || (2) Look for Unit 125. || (3) Leave the box for Unit 125 at the front door, next to the porch, and NOT in front of the garage",
      "current_instructions": "Unit 125. (1) Use Google Maps as a guide. || (2) Look for Unit 125. || (3) Leave the box for Unit 125 at the front door, next to the porch, and NOT in front of the garage",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Chelsea Jervis",
      "email": "chelsea.e.jervis@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876849",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/720331",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Look for brick stairs at front of house and leave on front porch",
      "full_address": "425 Carnation Ave, Corona del Mar, 92625",
      "maps_link": "https://www.google.com/maps/place/425+Carnation+Ave%2C+Corona+del+Mar%2C+92625+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Look for brick stairs at front of house and leave on front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Look for brick stairs at front of house and leave on front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Look for brick stairs at front of house and leave on front porch",
      "current_instructions": "Look for brick stairs at front of house and leave on front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Mica Ray",
      "email": "dva5678@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875840",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/721007",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed by the gate || (3) Leave on porch please. Walk through pedestrian gate to the left of large gate",
      "full_address": "4903 Woodley Ave, Encino, 91436",
      "maps_link": "https://www.google.com/maps/place/4903+Woodley+Ave%2C+Encino%2C+91436+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed by the gate || (3) Leave on porch please. Walk through pedestrian gate to the left of large gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed by the gate || (3) Leave on porch please. Walk through pedestrian gate to the left of large gate || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed by the gate || (3) Leave on porch please. Walk through pedestrian gate to the left of large gate",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed by the gate || (3) Leave on porch please. Walk through pedestrian gate to the left of large gate",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Derek Kaptanoglu",
      "email": "derekkaptanoglu@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876096",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/721716",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Walk right up to the front door and drop off the box",
      "full_address": "1814 Titus St, San Diego, 92110",
      "maps_link": "https://www.google.com/maps/place/1814+Titus+St%2C+San+Diego%2C+92110+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Walk right up to the front door and drop off the box || (2) You are at the CORRECT house if you see the number 1814 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Walk right up to the front door and drop off the box || (2) You are at the CORRECT house if you see the number 1814 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Walk right up to the front door and drop off the box</span>",
      "current_instructions": "Walk right up to the front door and drop off the box",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "william Edson",
      "email": "anthony_edson@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876796",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/721914",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Just leave at the front door",
      "full_address": "2848 Paraiso Way, La Crescenta, 91214",
      "maps_link": "https://www.google.com/maps/place/2848+Paraiso+Way%2C+La+Crescenta%2C+91214+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Just leave at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Just leave at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Just leave at the front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front || (3) Just leave at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Elizabeth Davis",
      "email": "lizbivins@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876198",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt D. (1) Use Google Maps as a guide. || (2) There's no gate code, so you have to call Unit D to be buzzed in. || (3) You can also call 404-376-0410, or buzz Units E and F if no one is answering the gate. || (4) Once inside, go to Apt D and leave the box at the front door",
      "full_address": "1437 16th St, Apt D, Santa Monica, 90404",
      "maps_link": "https://www.google.com/maps/place/1437+16th+St%2C+Apt+D%2C+Santa+Monica%2C+90404+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Apt D. || (2) Use Google Maps as a guide. || (3) There's no gate code, so you have to call Unit D to be buzzed in. || (4) Once inside, go to Apt D and leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (6) If gate, call box, or buzzer fails: call guest at 404-376-0410 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt D. || (2) Use Google Maps as a guide. || (3) There's no gate code, so you have to call Unit D to be buzzed in. || (4) Once inside, go to Apt D and leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (6) If gate, call box, or buzzer fails: call guest at 404-376-0410 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        },
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "gate code",
            "buzz"
          ],
          "span": "gate code",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt D. (1) Use Google Maps as a guide. || (2) There&#x27;s no <mark class=\"redline risk\">gate code</mark>, so you have to call Unit D to be <mark class=\"redline risk\">buzz</mark>ed in. || (3) You can also call 404-376-0410, or <mark class=\"redline risk\">buzz</mark> Units E and F if no one is answering the gate. || (4) Once inside, go to Apt D and leave the box at the front door",
      "current_instructions": "Apt D. (1) Use Google Maps as a guide. || (2) There's no gate code, so you have to call Unit D to be buzzed in. || (3) You can also call 404-376-0410, or buzz Units E and F if no one is answering the gate. || (4) Once inside, go to Apt D and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 87,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 1
    },
    {
      "name": "Brittany Mireles",
      "email": "mirelesb@student.mi.edu",
      "order_link": "https://app.gomethodology.com/admin/orders/2876575",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 3570 is displayed at front || (3) Leave the box at the front door",
      "full_address": "3570 Columbine St, Seal Beach, 90740",
      "maps_link": "https://www.google.com/maps/place/3570+Columbine+St%2C+Seal+Beach%2C+90740+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 3570 is displayed at front || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 3570 is displayed at front || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 3570 is displayed at front || (3) Leave the box at the front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 3570 is displayed at front || (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Renata Lynch",
      "email": "renatikly@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875777",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/725509",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 4250 is displayed at front || (3) Leave the box on the front porch. ||",
      "full_address": "4250 Alhama Dr, Woodland Hills, 91364",
      "maps_link": "https://www.google.com/maps/place/4250+Alhama+Dr%2C+Woodland+Hills%2C+91364+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 4250 is displayed at front || (3) Leave the box on the front porch. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 4250 is displayed at front || (3) Leave the box on the front porch. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 4250 is displayed at front || (3) Leave the box on the front porch. ||",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 4250 is displayed at front || (3) Leave the box on the front porch. ||",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Veronica Guzman",
      "email": "veronica.r.guzman@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875709",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/726875",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) The gate code is #2002 and it\u2019s a downstairs condo. || (3) Leave at front door. Note: Please make sure to pick up the old cooler box with empties",
      "full_address": "2646 N Harbor Blvd, Fullerton, 92835",
      "maps_link": "https://www.google.com/maps/place/2646+N+Harbor+Blvd%2C+Fullerton%2C+92835+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 2646 on the mailbox or building. || (3) The gate code is #2002 and it\u2019s a downstairs condo. || (4) Leave at front door. Note: Please make sure to pick up the old cooler box with empties || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "**VIP \u2014 HANDLE WITH CARE** (1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 2646 on the mailbox or building. || (3) The gate code is #2002 and it\u2019s a downstairs condo. || (4) Leave at front door. Note: Please make sure to pick up the old cooler box with empties || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as guide || (2) The gate code is #2002 and it\u2019s a downstairs condo. || (3) Leave at front door. Note: Please make sure to pick up the old cooler box with empties</span>",
      "current_instructions": "(1) Use Google Maps as guide || (2) The gate code is #2002 and it\u2019s a downstairs condo. || (3) Leave at front door. Note: Please make sure to pick up the old cooler box with empties",
      "ltv": "",
      "aov": "",
      "vip": "Yes",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Bryan Intihar",
      "email": "bryanintihar@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876090",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave food at front door of the house. Thank you",
      "full_address": "342 N Irving Blvd, Los Angeles, 90004",
      "maps_link": "https://www.google.com/maps/place/342+N+Irving+Blvd%2C+Los+Angeles%2C+90004+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please leave food at front door of the house. || (2) You are at the CORRECT house if you see the number 342 on the mailbox or building. || (3) Thank you || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave food at front door of the house. || (2) You are at the CORRECT house if you see the number 342 on the mailbox or building. || (3) Thank you || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please leave food at front door of the house. Thank you</span>",
      "current_instructions": "Please leave food at front door of the house. Thank you",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Catherine Lee",
      "email": "miattina@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875961",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps to locate the address || (2) The house number can be found at the beginning of the driveway. || (3) Look for the house# 3567 Multiview Drive and place the boxes in front of the garage door. (This is the house that is across the driveway from 3569 Multiview Dr)",
      "full_address": "3567 Multiview Dr, Los Angeles, 90068",
      "maps_link": "https://www.google.com/maps/place/3567+Multiview+Dr%2C+Los+Angeles%2C+90068+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to locate the address || (2) The house number can be found at the beginning of the driveway. || (3) Look for the house# 3567 Multiview Drive and place the boxes in front of the garage door. (This is the house that is across the driveway from 3569 Multiview Dr) || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to locate the address || (2) The house number can be found at the beginning of the driveway. || (3) Look for the house# 3567 Multiview Drive and place the boxes in front of the garage door. (This is the house that is across the driveway from 3569 Multiview Dr) || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps to locate the address || (2) The house number can be found at the beginning of the driveway. || (3) Look for the house# 3567 Multiview Drive and place the boxes in front of the garage door. (This is the house that is across the driveway from 3569 Multiview Dr)",
      "current_instructions": "(1) Use Google Maps to locate the address || (2) The house number can be found at the beginning of the driveway. || (3) Look for the house# 3567 Multiview Drive and place the boxes in front of the garage door. (This is the house that is across the driveway from 3569 Multiview Dr)",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Joseph Harris",
      "email": "joseph.amun@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876259",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/730528",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 304. (1) Use Google Maps as a guide || (2) At the call box, dial Harris, J, to be let in. || (3) Once inside, look for Unit 304. || (4) Leave the box for Unit 304 at the front door",
      "full_address": "5315 Bellingham Ave, Unit 304, Valley Village, 91607",
      "maps_link": "https://www.google.com/maps/place/5315+Bellingham+Ave%2C+Unit+304%2C+Valley+Village%2C+91607+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty; Last error [2026-05-25] [#delivery-status]: Failed delivery \u2014 \"Order was cancelled \u00b7 Ops: Cancellation Screenshot 2026-05-25 at 12.50.54 AM.png\"",
      "revised_instructions": "(1) Unit 304. || (2) Use Google Maps as a guide || (3) At the call box, dial Harris, J, to be let in. || (4) Once inside, look for Unit 304. || (5) Leave the box for Unit 304 at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (7) If gate, call box, or buzzer fails: call guest at 775-250-0424 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-05-25",
          "source": "#delivery-status:2026-05-25",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "Order was cancelled",
          "thread_context": "Cancellation Screenshot 2026-05-25 at 12.50.54 AM.png",
          "guest_report": "Order was cancelled",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Joseph Harris *Failure Reason:* OTHER *Failure Notes:* Order was cancelled _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Cancellation Screenshot 2026-05-25 at 12.50.54 AM.png",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779695326038829",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-05-25",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 Order was cancelled",
          "guest_report": "Order was cancelled",
          "what_happened": "Order was cancelled",
          "failure_reason": "OTHER",
          "failure_notes": "Order was cancelled",
          "driver": "",
          "resolution": "Cancellation Screenshot 2026-05-25 at 12.50.54 AM.png",
          "source": "#delivery-status:2026-05-25",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779695326038829",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 Order was cancelled",
      "last_error_date": "2026-05-25",
      "suggested_instructions": "(1) Unit 304. || (2) Use Google Maps as a guide || (3) At the call box, dial Harris, J, to be let in. || (4) Once inside, look for Unit 304. || (5) Leave the box for Unit 304 at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (7) If gate, call box, or buzzer fails: call guest at 775-250-0424 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-05-25]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"Order was cancelled\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-25",
            "source": "#delivery-status:2026-05-25",
            "channel": "#delivery-status",
            "quote": "Order was cancelled",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779695326038829",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "call box"
          ],
          "span": "call box",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Unit 304. (1) Use Google Maps as a guide || (2) At the <mark class=\"redline risk\">call box</mark>, dial Harris, J, to be let in. || (3) Once inside, look for Unit 304. || (4) Leave the box for Unit 304 at the front door",
      "current_instructions": "Unit 304. (1) Use Google Maps as a guide || (2) At the call box, dial Harris, J, to be let in. || (3) Once inside, look for Unit 304. || (4) Leave the box for Unit 304 at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 49,
      "risk_tier": "P2",
      "risk_factors": [
        "key_code_empty",
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Jason Gordon",
      "email": "jasgor@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876816",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/734381",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Do not use Google maps. All other nav apps fine",
      "full_address": "872 N Norman Pl, Los Angeles, 90049",
      "maps_link": "https://www.google.com/maps/place/872+N+Norman+Pl%2C+Los+Angeles%2C+90049+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Do not use Google maps. || (2) All other nav apps fine || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Do not use Google maps. || (2) All other nav apps fine || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Do not use Google maps. All other nav apps fine",
      "current_instructions": "Do not use Google maps. All other nav apps fine",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kaylee Lindsley",
      "email": "kayinhd@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875301",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/734590",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Leave at front door",
      "full_address": "3360 Budd St, San Diego, 92111",
      "maps_link": "https://www.google.com/maps/place/3360+Budd+St%2C+San+Diego%2C+92111+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Leave at front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Leave at front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Leave at front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Leave at front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Nikki Lee",
      "email": "nikki.lee@genhead.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876817",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/734652",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) I am the apartment straight down the driveway behind the house 6159. (3) Please leave the box at the front door of 6161 1/2",
      "full_address": "6161 1/2 Mesa Ave, Los Angeles, 90042",
      "maps_link": "https://www.google.com/maps/place/6161+1%2F2+Mesa+Ave%2C+Los+Angeles%2C+90042+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 6161 on the mailbox or building. || (3) I am the apartment straight down the driveway behind the house 6159. || (4) Please leave the box at the front door of 6161 1/2 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) You are at the CORRECT house if you see the number 6161 on the mailbox or building. || (3) I am the apartment straight down the driveway behind the house 6159. || (4) Please leave the box at the front door of 6161 1/2 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) Use Google Maps as guide || (2) I am the apartment straight down the driveway behind the house 6159. (3) Please leave the box at the front door of 6161 1/2</span>",
      "current_instructions": "(1) Use Google Maps as guide || (2) I am the apartment straight down the driveway behind the house 6159. (3) Please leave the box at the front door of 6161 1/2",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Shauna Vartanian",
      "email": "shaunak@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877341",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/736",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Do not ring the doorbell. Leave the box in front of the gate. Deliver quietly because there is a dog",
      "full_address": "14067 Summit Dr, Whittier, 90602",
      "maps_link": "https://www.google.com/maps/place/14067+Summit+Dr%2C+Whittier%2C+90602+USA/",
      "reviewed": "",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) You are at the CORRECT house if you see the number 14067 on the mailbox or building. || (2) Leave the box in front of the gate. || (3) Deliver quietly because there is a dog || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 626-487-3202): leave box in a safe visible spot at 14067 Summit Dr, Whittier, 90602. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "date": "2026-04-28",
          "source": "#delivery-status:2026-04-28",
          "channel": "#delivery-status",
          "failure_reason": "",
          "failure_notes": "",
          "thread_context": "",
          "guest_report": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ==================== IC Drivers || *Delivery ...",
          "driver": "",
          "excerpt": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ==================== IC Drivers || *Delivery ...",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777365051127089",
          "wc_link_label": "Open WC Slack post"
        },
        {
          "issue": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "date": "2026-04-20",
          "source": "#delivery-status:2026-04-20",
          "channel": "#delivery-status",
          "failure_reason": "",
          "failure_notes": "",
          "thread_context": "",
          "guest_report": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ==================== IC Drivers || *Delivery ...",
          "driver": "",
          "excerpt": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ==================== IC Drivers || *Delivery ...",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1776690358951189",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 2 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 2,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-04-28",
          "issue_code": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "guest_report": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ==================== IC Drivers || *Delivery ...",
          "what_happened": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ==================== IC Drivers || *Delivery ...",
          "failure_reason": "",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-04-28",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777365051127089",
          "wc_link_label": "Open WC Slack post"
        },
        {
          "kind": "slack_feedback",
          "date": "2026-04-20",
          "issue_code": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "guest_report": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ==================== IC Drivers || *Delivery ...",
          "what_happened": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ==================== IC Drivers || *Delivery ...",
          "failure_reason": "",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-04-20",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1776690358951189",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Delivery complaint: DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $\u2026",
      "last_error_date": "2026-04-28",
      "suggested_instructions": "(1) You are at the CORRECT house if you see the number 14067 on the mailbox or building. || (2) Leave the box in front of the gate. || (3) Deliver quietly because there is a dog || (4) BACKUP \u2014 only if guest does not answer after 2 attempts (call guest at 626-487-3202): leave box in a safe visible spot at 14067 Summit Dr, Whittier, 90602. INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo). Do NOT skip the guest's call/ring steps first \u2014 this guest requires contact before drop-off.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "guest_contact_with_backup",
          "title": "Kept guest's call/ring request + added backup if they don't answer",
          "why": "Guest explicitly asked to be called or rung. WC must respect that \u2014 but redeliveries happen when there is no plan B after failed contact.",
          "how": "Primary steps unchanged (call/ring as guest wrote). BACKUP step runs only after 2 tries, then INFORM METHODOLOGY with photo.",
          "night_tip": "Do what the guest asked first (call/ring). Still no answer? Backup step. Photo. Text ops."
        },
        {
          "code": "conflict_ring",
          "title": "Removed conflicting ring / do-not-ring instructions",
          "why": "Instructions said both ring AND do not ring \u2014 drivers did the wrong one.",
          "how": "One clear rule now. Backup step if nobody answers.",
          "night_tip": "Follow the DO NOT RING line. Don't improvise."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_delivery_complaint",
          "title": "FACT: Delivery complaint [2026-04-28]",
          "problem": "WC reported this on #delivery-status. \"DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ==================== IC \u2026\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-04-28",
            "source": "#delivery-status:2026-04-28",
            "channel": "#delivery-status",
            "quote": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ==================== IC \u2026",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777365051127089",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "factual",
          "code": "prior_delivery_complaint",
          "title": "FACT: Delivery complaint [2026-04-20]",
          "problem": "WC reported this on #delivery-status. \"DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ==================== IC \u2026\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-04-20",
            "source": "#delivery-status:2026-04-20",
            "channel": "#delivery-status",
            "quote": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP https://app.gomethodology.com/admin/users/736655 *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $724.82 ==================== IC \u2026",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1776690358951189",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 ",
          "problem": "Guest explicitly requires call/ring \u2014 that is correct. Missing: BACKUP steps if they do not answer (needed for redelivery/WC follow-up).",
          "spans": [
            "ring",
            "doorbell"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 4,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 5,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 6,
          "severity": "risk",
          "code": "conflict_ring",
          "title": "RISK: Conflicting ring / do-not-ring in same instructions",
          "problem": "Conflicting ring / do-not-ring in same instructions",
          "spans": [
            "ring",
            "doorbell",
            "Do not ring"
          ],
          "span": "ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Conflicting ring / do-not-ring in same instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<mark class=\"redline risk\">Do not ring</mark> the <mark class=\"redline risk\">doorbell</mark>. Leave the box in front of the gate. Deliver quietly because there is a dog",
      "current_instructions": "Do not ring the doorbell. Leave the box in front of the gate. Deliver quietly because there is a dog",
      "ltv": "$724.82",
      "aov": "$241.61",
      "vip": "No",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_numbered_steps",
        "missing_identifiers",
        "conflict_ring",
        "prior_delivery_complaint",
        "prior_delivery_complaint",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1
    },
    {
      "name": "John Ohara",
      "email": "johara4444@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876932",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/738359",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit A. (1) Use Google Maps for guidance. || (2) Modern white/wood home with street number \"2215\" on the front wall to the left of the window || (3) Enter at the wood door (not locked) on the left side of the building || (4) Leave by front of door of Unit A (first door after entering through wood exterior door)",
      "full_address": "2215 5th St, Unit A, Santa Monica, 90405",
      "maps_link": "https://www.google.com/maps/place/2215+5th+St%2C+Unit+A%2C+Santa+Monica%2C+90405+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit A. || (2) Use Google Maps for guidance. || (3) Modern white/wood home with street number \"2215\" on the front wall to the left of the window || (4) Enter at the wood door (not locked) on the left side of the building || (5) Leave by front of door of Unit A (first door after entering through wood exterior door) || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit A. || (2) Use Google Maps for guidance. || (3) Modern white/wood home with street number \"2215\" on the front wall to the left of the window || (4) Enter at the wood door (not locked) on the left side of the building || (5) Leave by front of door of Unit A (first door after entering through wood exterior door) || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit A. (1) Use Google Maps for guidance. || (2) Modern white/wood home with street number &quot;2215&quot; on the front wall to the left of the window || (3) Enter at the wood door (not locked) on the left side of the building || (4) Leave by front of door of Unit A (first door after entering through wood exterior door)",
      "current_instructions": "Unit A. (1) Use Google Maps for guidance. || (2) Modern white/wood home with street number \"2215\" on the front wall to the left of the window || (3) Enter at the wood door (not locked) on the left side of the building || (4) Leave by front of door of Unit A (first door after entering through wood exterior door)",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Tanner Kietzman",
      "email": "tanner.kietzman@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876843",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/738508",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt E. (1) Use Google Maps as a guide. || (2) Look for Unit E. Note: It is the unit in the middle of the building down a small walkway. || (3) Leave the box on the wooden table at the front door",
      "full_address": "5807 Hickory Dr, Apt E, Oak Park, 91377",
      "maps_link": "https://www.google.com/maps/place/5807+Hickory+Dr%2C+Apt+E%2C+Oak+Park%2C+91377+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt E. || (2) Use Google Maps as a guide. || (3) Look for Unit E. Note: It is the unit in the middle of the building down a small walkway. || (4) Leave the box on the wooden table at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt E. || (2) Use Google Maps as a guide. || (3) Look for Unit E. Note: It is the unit in the middle of the building down a small walkway. || (4) Leave the box on the wooden table at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt E. (1) Use Google Maps as a guide. || (2) Look for Unit E. Note: It is the unit in the middle of the building down a small walkway. || (3) Leave the box on the wooden table at the front door",
      "current_instructions": "Apt E. (1) Use Google Maps as a guide. || (2) Look for Unit E. Note: It is the unit in the middle of the building down a small walkway. || (3) Leave the box on the wooden table at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Elizabeth Kream",
      "email": "elizabeth.kream@clderm.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876280",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 12311. (1) Use Google Maps as guide \u2014 large apartment/condo complex || (2) Make a right off Sydney to get to the court || (3) At entrance keypad is to your left of gate, code 01956# wait for the beep and door opens || (4) Take elevator to floor 3 || Leave at apartment 12311",
      "full_address": "9025 Sydney Ct, Unit 12311, San Diego, 92122",
      "maps_link": "https://www.google.com/maps/place/9025+Sydney+Ct%2C+Unit+12311%2C+San+Diego%2C+92122+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 12311. || (2) Use Google Maps as guide \u2014 large apartment/condo complex || (3) Make a right off Sydney to get to the court || (4) At entrance keypad is to your left of gate, code 01956# wait for the beep and door opens || (5) Take elevator to floor 3 || Leave at apartment 12311 || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 12311. || (2) Use Google Maps as guide \u2014 large apartment/condo complex || (3) Make a right off Sydney to get to the court || (4) At entrance keypad is to your left of gate, code 01956# wait for the beep and door opens || (5) Take elevator to floor 3 || Leave at apartment 12311 || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 12311. (1) Use Google Maps as guide \u2014 large apartment/condo complex || (2) Make a right off Sydney to get to the court || (3) At entrance keypad is to your left of gate, code 01956# wait for the beep and door opens || (4) Take elevator to floor 3 || Leave at apartment 12311",
      "current_instructions": "Unit 12311. (1) Use Google Maps as guide \u2014 large apartment/condo complex || (2) Make a right off Sydney to get to the court || (3) At entrance keypad is to your left of gate, code 01956# wait for the beep and door opens || (4) Take elevator to floor 3 || Leave at apartment 12311",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Taylor Winnie",
      "email": "taylorlwinnie@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876904",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/739365",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 105. (1) Use Google Maps as a guide. || (2) Use the front gate code: 7431, to enter. || (3) Once inside, go upstairs and to the right. || (4) You will see Apt 105. || (5) Leave the box at the front door of Apt 105",
      "full_address": "405 N Spaulding Ave, Apt 105, Los Angeles, 90036",
      "maps_link": "https://www.google.com/maps/place/405+N+Spaulding+Ave%2C+Apt+105%2C+Los+Angeles%2C+90036+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Apt 105. || (2) Use Google Maps as a guide. || (3) Use the front gate code: 7431, to enter. || (4) Once inside, go upstairs and to the right. || (5) You will see Apt 105. || (6) Leave the box at the front door of Apt 105 || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (8) If gate, call box, or buzzer fails: call guest at 517-851-2459 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 105. || (2) Use Google Maps as a guide. || (3) Use the front gate code: 7431, to enter. || (4) Once inside, go upstairs and to the right. || (5) You will see Apt 105. || (6) Leave the box at the front door of Apt 105 || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (8) If gate, call box, or buzzer fails: call guest at 517-851-2459 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "gate code"
          ],
          "span": "gate code",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 105. (1) Use Google Maps as a guide. || (2) Use the front <mark class=\"redline risk\">gate code</mark>: 7431, to enter. || (3) Once inside, go upstairs and to the right. || (4) You will see Apt 105. || (5) Leave the box at the front door of Apt 105",
      "current_instructions": "Apt 105. (1) Use Google Maps as a guide. || (2) Use the front gate code: 7431, to enter. || (3) Once inside, go upstairs and to the right. || (4) You will see Apt 105. || (5) Leave the box at the front door of Apt 105",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Alison Servi",
      "email": "alservi@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876176",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/739536",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number 4908 is marked on the curb and on the mailbox || (3) Leave the box at the front door ||",
      "full_address": "4908 Collett Ave, Encino, 91436",
      "maps_link": "https://www.google.com/maps/place/4908+Collett+Ave%2C+Encino%2C+91436+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number 4908 is marked on the curb and on the mailbox || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number 4908 is marked on the curb and on the mailbox || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number 4908 is marked on the curb and on the mailbox || (3) Leave the box at the front door ||",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number 4908 is marked on the curb and on the mailbox || (3) Leave the box at the front door ||",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Heena Patel",
      "email": "heenapatel13@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876254",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/740578",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front/by the garage door || (3) Leave the box at the front door",
      "full_address": "17227 Penacova St, Chino Hills, 91709",
      "maps_link": "https://www.google.com/maps/place/17227+Penacova+St%2C+Chino+Hills%2C+91709+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front/by the garage door || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front/by the garage door || (3) Leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front/by the garage door || (3) Leave the box at the front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front/by the garage door || (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Julia Silva",
      "email": "juliasilvawhelan@outlook.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875335",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/741718",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is marked on the curb || (3) Please leave the box at the front door",
      "full_address": "2324 La Linda Pl, Newport Beach, 92660",
      "maps_link": "https://www.google.com/maps/place/2324+La+Linda+Pl%2C+Newport+Beach%2C+92660+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is marked on the curb || (3) Please leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is marked on the curb || (3) Please leave the box at the front door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is marked on the curb || (3) Please leave the box at the front door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is marked on the curb || (3) Please leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Daniel Goode",
      "email": "dangoodeofficial@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876951",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "# 1/4. North of Franklin, West of Highland. From 101 FWY take Hollywood bowl/Highland Exit. For GOOGLE MAPS 2003 Hillcrest Rd. Los Angeles, 90068. You will see a few steps up to the building entrance. As you enter building make an immediate left down the stairs, at the bottom of stairs go left through the hallway. Entrance door to the apartment is straight ahead with a Schlage lock",
      "full_address": "2003 Hillcrest Rd, # 1/4, Los Angeles, 90068",
      "maps_link": "https://www.google.com/maps/place/2003+Hillcrest+Rd%2C+%23+1%2F4%2C+Los+Angeles%2C+90068+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) North of Franklin, West of Highland. || (2) You are at the CORRECT house if you see the number 2003 on the mailbox or building. || (3) From 101 FWY take Hollywood bowl/Highland Exit. || (4) For GOOGLE MAPS 2003 Hillcrest Rd. || (5) Los Angeles, 90068. || (6) You will see a few steps up to the building entrance. || (7) As you enter building make an immediate left down the stairs, at the bottom of stairs go left through the hallway. || (8) Entrance door to the apartment is straight ahead with a Schlage lock || (9) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) North of Franklin, West of Highland. || (2) You are at the CORRECT house if you see the number 2003 on the mailbox or building. || (3) From 101 FWY take Hollywood bowl/Highland Exit. || (4) For GOOGLE MAPS 2003 Hillcrest Rd. || (5) Los Angeles, 90068. || (6) You will see a few steps up to the building entrance. || (7) As you enter building make an immediate left down the stairs, at the bottom of stairs go left through the hallway. || (8) Entrance door to the apartment is straight ahead with a Schlage lock || (9) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\"># 1/4. North of Franklin, West of Highland. From 101 FWY take Hollywood bowl/Highland Exit. For GOOGLE MAPS 2003 Hillcrest Rd. Los Angeles, 90068. You will see a few steps up to the building entrance. As you enter building make an immediate left down the stairs, at the bottom of stairs go left through the hallway. Entrance door to the apartment is straight ahead with a Schlage lock</span>",
      "current_instructions": "# 1/4. North of Franklin, West of Highland. From 101 FWY take Hollywood bowl/Highland Exit. For GOOGLE MAPS 2003 Hillcrest Rd. Los Angeles, 90068. You will see a few steps up to the building entrance. As you enter building make an immediate left down the stairs, at the bottom of stairs go left through the hallway. Entrance door to the apartment is straight ahead with a Schlage lock",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Teri Tom",
      "email": "teritom@teritom.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876274",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/742578",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 507. (1) Use Google Maps as a guide. || (2) There's a doorman here. If he's not at the desk, call: (310) 475-8637 so they can buzz you in. || (3) If you need further assistance, you can also call (310) 474-6072. If the guest is at home, they can buzz you in. || (4) Once inside, go to Apt 507 and leave the box at the front door. || (5) Pick up the old box of empties in their front door",
      "full_address": "10751 Wilshire Blvd, Apt 507, Los Angeles, 90024",
      "maps_link": "https://www.google.com/maps/place/10751+Wilshire+Blvd%2C+Apt+507%2C+Los+Angeles%2C+90024+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Apt 507. || (2) Use Google Maps as a guide. || (3) There's a doorman here. If he's not at the desk, call: || (4) If you need further assistance, you can also call || (5) Once inside, go to Apt 507 and leave the box at the front door. || (6) Pick up the old box of empties in their front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (8) If gate, call box, or buzzer fails: call guest at 310-435-0318 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 507. || (2) Use Google Maps as a guide. || (3) There's a doorman here. If he's not at the desk, call: || (4) If you need further assistance, you can also call || (5) Once inside, go to Apt 507 and leave the box at the front door. || (6) Pick up the old box of empties in their front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (8) If gate, call box, or buzzer fails: call guest at 310-435-0318 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        },
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "buzz",
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "buzz",
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "buzz",
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 507. (1) Use Google Maps as a guide. || (2) There&#x27;s a doorman here. If he&#x27;s not at the desk, call: (310) 475-8637 so they can <mark class=\"redline risk\">buzz</mark> you in. || (3) If you need further assistance, you can also call (310) 474-6072. If the guest is at home, they can <mark class=\"redline risk\">buzz</mark> you in. || (4) Once inside, go to Apt 507 and leave the box at the front door. || (5) Pick up the old box of empties in their front door",
      "current_instructions": "Apt 507. (1) Use Google Maps as a guide. || (2) There's a doorman here. If he's not at the desk, call: (310) 475-8637 so they can buzz you in. || (3) If you need further assistance, you can also call (310) 474-6072. If the guest is at home, they can buzz you in. || (4) Once inside, go to Apt 507 and leave the box at the front door. || (5) Pick up the old box of empties in their front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 87,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 1
    },
    {
      "name": "Raven Sitara",
      "email": "renaunger@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876894",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 333. (1) Use Google Maps as a guide. || (2) Use the code: #9278, to enter. || (3) Once inside, go to Apt 333. || (4) Leave the box at the front door of Apt 333. IMPORTANT: DO NOT LEAVE the box in front of the Leasing Office, the box will get stolen",
      "full_address": "13904 Fiji Way, Apt 333, Marina del Rey, 90292",
      "maps_link": "https://www.google.com/maps/place/13904+Fiji+Way%2C+Apt+333%2C+Marina+del+Rey%2C+90292+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 333. || (2) Use Google Maps as a guide. || (3) Use the code: #9278, to enter. || (4) Once inside, go to Apt 333. || (5) Leave the box at the front door of Apt 333. IMPORTANT: DO NOT LEAVE the box in front of the Leasing Office, the box will get stolen || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 333. || (2) Use Google Maps as a guide. || (3) Use the code: #9278, to enter. || (4) Once inside, go to Apt 333. || (5) Leave the box at the front door of Apt 333. IMPORTANT: DO NOT LEAVE the box in front of the Leasing Office, the box will get stolen || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 333. (1) Use Google Maps as a guide. || (2) Use the code: #9278, to enter. || (3) Once inside, go to Apt 333. || (4) Leave the box at the front door of Apt 333. IMPORTANT: DO NOT LEAVE the box in front of the Leasing Office, the box will get stolen",
      "current_instructions": "Apt 333. (1) Use Google Maps as a guide. || (2) Use the code: #9278, to enter. || (3) Once inside, go to Apt 333. || (4) Leave the box at the front door of Apt 333. IMPORTANT: DO NOT LEAVE the box in front of the Leasing Office, the box will get stolen",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Erin Murphy",
      "email": "murfmur@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875642",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/745292",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Please leave under the ledge on the left of the door",
      "full_address": "5633 Barclay Ave, San Diego, 92120",
      "maps_link": "https://www.google.com/maps/place/5633+Barclay+Ave%2C+San+Diego%2C+92120+USA/",
      "reviewed": "",
      "notes": "Last error [2026-05-31] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Erin Murphy_ -- Non-VIP https://app.gomethodology.com/admin/users/745292 *Signed up on:* 04/26/2026 *AOV:* $178.02 | *LTV:* $1,068.11 ==========\u2026\"",
      "revised_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Please leave under the ledge on the left of the door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "date": "2026-05-31",
          "source": "#delivery-status:2026-05-31",
          "channel": "#delivery-status",
          "failure_reason": "",
          "failure_notes": "",
          "thread_context": "",
          "guest_report": "DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Erin Murphy_ -- Non-VIP https://app.gomethodology.com/admin/users/745292 *Signed up on:* 04/26/2026 *AOV:* $178.02 | *LTV:* $1,068.11 ==================== Tre || Tre Driver *Delivery ...",
          "driver": "",
          "excerpt": "DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Erin Murphy_ -- Non-VIP https://app.gomethodology.com/admin/users/745292 *Signed up on:* 04/26/2026 *AOV:* $178.02 | *LTV:* $1,068.11 ==================== Tre || Tre Driver *Delivery ...",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1780217680906289",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-05-31",
          "issue_code": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "guest_report": "DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Erin Murphy_ -- Non-VIP https://app.gomethodology.com/admin/users/745292 *Signed up on:* 04/26/2026 *AOV:* $178.02 | *LTV:* $1,068.11 ==================== Tre || Tre Driver *Delivery ...",
          "what_happened": "DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Erin Murphy_ -- Non-VIP https://app.gomethodology.com/admin/users/745292 *Signed up on:* 04/26/2026 *AOV:* $178.02 | *LTV:* $1,068.11 ==================== Tre || Tre Driver *Delivery ...",
          "failure_reason": "",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-05-31",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1780217680906289",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Delivery complaint: DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Erin Murphy_ -- Non-VIP *Signed up on:* 04/26/2026 *AOV:* $178.02 | *LTV:* $1,068.11\u2026",
      "last_error_date": "2026-05-31",
      "suggested_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Please leave under the ledge on the left of the door || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_delivery_complaint",
          "title": "FACT: Delivery complaint [2026-05-31]",
          "problem": "WC reported this on #delivery-status. \"DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Erin Murphy_ -- Non-VIP https://app.gomethodology.com/admin/users/745292 *Signed up on:* 04/26/2026 *AOV:* $178.02 | *LTV:* $1,068.11 ==================== Tre || Tr\u2026\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-31",
            "source": "#delivery-status:2026-05-31",
            "channel": "#delivery-status",
            "quote": "DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Erin Murphy_ -- Non-VIP https://app.gomethodology.com/admin/users/745292 *Signed up on:* 04/26/2026 *AOV:* $178.02 | *LTV:* $1,068.11 ==================== Tre || Tr\u2026",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1780217680906289",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Please leave under the ledge on the left of the door",
      "current_instructions": "(1) Use Google Maps as guide || (2) House number is displayed at front and marked on the curb || (3) Please leave under the ledge on the left of the door",
      "ltv": "$1,068.11",
      "aov": "$178.02",
      "vip": "No",
      "risk_score": 35,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_delivery_complaint",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "KayLee Godfrey",
      "email": "kayrgodfrey@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875387",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/745449",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "N/A",
      "full_address": "531 S Indiana St, Anaheim, 92805",
      "maps_link": "https://www.google.com/maps/place/531+S+Indiana+St%2C+Anaheim%2C+92805+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 531 S Indiana St, Anaheim, 92805. || (2) You are at the correct location if you see house/building number 531. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 531 S Indiana St, Anaheim, 92805. || (2) You are at the correct location if you see house/building number 531. || (3) Leave the box at the front door or porch unless a later step says otherwise. || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole factual\">(empty \u2014 no instructions in Admin)</span>",
      "current_instructions": "N/A",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Andre Gouyet",
      "email": "andregouyet@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876014",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/746453",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 101. (1) Use Google Maps as a guide. See photo: https://prnt.sc/EbIszEsCslU6. || (2) Leave the box for Unit 101 outside the main door. Note: It's on the right side of the house",
      "full_address": "601 John K Dr, Unit 101, Long Beach, 90803",
      "maps_link": "https://www.google.com/maps/place/601+John+K+Dr%2C+Unit+101%2C+Long+Beach%2C+90803+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 101. || (2) Use Google Maps as a guide. See photo: https://prnt.sc/EbIszEsCslU6. || (3) Leave the box for Unit 101 outside the main door. Note: It's on the right side of the house || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 101. || (2) Use Google Maps as a guide. See photo: https://prnt.sc/EbIszEsCslU6. || (3) Leave the box for Unit 101 outside the main door. Note: It's on the right side of the house || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 101. (1) Use Google Maps as a guide. See photo: https://prnt.sc/EbIszEsCslU6. || (2) Leave the box for Unit 101 outside the main door. Note: It&#x27;s on the right side of the house",
      "current_instructions": "Unit 101. (1) Use Google Maps as a guide. See photo: https://prnt.sc/EbIszEsCslU6. || (2) Leave the box for Unit 101 outside the main door. Note: It's on the right side of the house",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Luciana Cometti",
      "email": "luciana.cometti@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875869",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/746898",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 1533. (1) Use Google Maps as a guide. || (2) Tell them you are coming to deliver to Luciana Comettie at Apt 1533, and the guard building will let you up in the elevator. || (3) They need to let you up. || (4) Go to Apt 1533 and leave the box at the front door. || (5) Call or text the guest if you encounter any issues, and nicely ask for their assistance",
      "full_address": "2700 Neilson Way, Apt 1533, Santa Monica, 90405",
      "maps_link": "https://www.google.com/maps/place/2700+Neilson+Way%2C+Apt+1533%2C+Santa+Monica%2C+90405+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 1533. || (2) Use Google Maps as a guide. || (3) Tell them you are coming to deliver to Luciana Comettie at Apt 1533, and the guard building will let you up in the elevator. || (4) They need to let you up. || (5) Go to Apt 1533 and leave the box at the front door. || (6) Call or text the guest if you encounter any issues, and nicely ask for their assistance || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 1533. || (2) Use Google Maps as a guide. || (3) Tell them you are coming to deliver to Luciana Comettie at Apt 1533, and the guard building will let you up in the elevator. || (4) They need to let you up. || (5) Go to Apt 1533 and leave the box at the front door. || (6) Call or text the guest if you encounter any issues, and nicely ask for their assistance || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 1533. (1) Use Google Maps as a guide. || (2) Tell them you are coming to deliver to Luciana Comettie at Apt 1533, and the guard building will let you up in the elevator. || (3) They need to let you up. || (4) Go to Apt 1533 and leave the box at the front door. || (5) Call or text the guest if you encounter any issues, and nicely ask for their assistance",
      "current_instructions": "Apt 1533. (1) Use Google Maps as a guide. || (2) Tell them you are coming to deliver to Luciana Comettie at Apt 1533, and the guard building will let you up in the elevator. || (3) They need to let you up. || (4) Go to Apt 1533 and leave the box at the front door. || (5) Call or text the guest if you encounter any issues, and nicely ask for their assistance",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Lena Singleton",
      "email": "lena.iaremenko@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876235",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/747049",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "You're in the right place if you see a brown bench on the left and two trees on the right",
      "full_address": "26332 San Souci Pl, Mission Viejo, 92692",
      "maps_link": "https://www.google.com/maps/place/26332+San+Souci+Pl%2C+Mission+Viejo%2C+92692+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) You're in the right place if you see a brown bench on the left and two trees on the right || (2) You are at the CORRECT house if you see the number 26332 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) You're in the right place if you see a brown bench on the left and two trees on the right || (2) You are at the CORRECT house if you see the number 26332 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">You&#x27;re in the right place if you see a brown bench on the left and two trees on the right</span>",
      "current_instructions": "You're in the right place if you see a brown bench on the left and two trees on the right",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Tammie Lim",
      "email": "tammieandrichard@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876933",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/748957",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "The front door is at the side of the house. Please do not leave in front of the garage",
      "full_address": "27052 Painted Sky Way, Valencia, 91381",
      "maps_link": "https://www.google.com/maps/place/27052+Painted+Sky+Way%2C+Valencia%2C+91381+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) The front door is at the side of the house. || (2) Please do not leave in front of the garage || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) The front door is at the side of the house. || (2) Please do not leave in front of the garage || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "The front door is at the side of the house. Please do not leave in front of the garage",
      "current_instructions": "The front door is at the side of the house. Please do not leave in front of the garage",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "David Loong",
      "email": "mycapa7@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877533",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/749249",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave the box by the front door. Thanks",
      "full_address": "7048 Macapa Dr, Los Angeles, 90068",
      "maps_link": "https://www.google.com/maps/place/7048+Macapa+Dr%2C+Los+Angeles%2C+90068+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Please leave the box by the front door. || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave the box by the front door. || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Please leave the box by the front door. Thanks",
      "current_instructions": "Please leave the box by the front door. Thanks",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Mike C Veracka",
      "email": "halo6903@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875589",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 1505. (1) Use Google Maps as a guide. || (2) There's a front desk that will buzz you up to Unit 1505. || (3) Once inside, go to Unit 1505. || (4) Leave the box at the front door",
      "full_address": "13700 Marina Pointe Dr, Unit 1505, Marina del Rey, 90292",
      "maps_link": "https://www.google.com/maps/place/13700+Marina+Pointe+Dr%2C+Unit+1505%2C+Marina+del+Rey%2C+90292+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Unit 1505. || (2) Use Google Maps as a guide. || (3) Once inside, go to Unit 1505. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (6) If gate, call box, or buzzer fails: call guest at 317-644-9054 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 1505. || (2) Use Google Maps as a guide. || (3) Once inside, go to Unit 1505. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (6) If gate, call box, or buzzer fails: call guest at 317-644-9054 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        },
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Unit 1505. (1) Use Google Maps as a guide. || (2) There&#x27;s a front desk that will <mark class=\"redline risk\">buzz</mark> you up to Unit 1505. || (3) Once inside, go to Unit 1505. || (4) Leave the box at the front door",
      "current_instructions": "Unit 1505. (1) Use Google Maps as a guide. || (2) There's a front desk that will buzz you up to Unit 1505. || (3) Once inside, go to Unit 1505. || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 87,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 1
    },
    {
      "name": "Young Soo Peter Choi",
      "email": "pillowchoi@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876141",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/750049",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 4F. The gate code was not working but it has now been fixed with a new code. 060 and then press call",
      "full_address": "5555 Canyon Crest Dr, Apt 4F, Riverside, 92507",
      "maps_link": "https://www.google.com/maps/place/5555+Canyon+Crest+Dr%2C+Apt+4F%2C+Riverside%2C+92507+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) The gate code was not working but it has now been fixed with a new code. || (2) 060 and then press call || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (4) If gate, call box, or buzzer fails: call guest at 213-721-5379 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) The gate code was not working but it has now been fixed with a new code. || (2) 060 and then press call || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (4) If gate, call box, or buzzer fails: call guest at 213-721-5379 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "gate code"
          ],
          "span": "gate code",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 4F. The <mark class=\"redline risk\">gate code</mark> was not working but it has now been fixed with a new code. 060 and then press call",
      "current_instructions": "Apt 4F. The gate code was not working but it has now been fixed with a new code. 060 and then press call",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Irena Marks",
      "email": "smoothia313@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876071",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/750374",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 201. (1) Use Google Maps as a guide. || (2) Look for Apt 201. || (3) Leave the box at the front door",
      "full_address": "1521 Laguna St, Apt 201, Santa Barbara, 93101",
      "maps_link": "https://www.google.com/maps/place/1521+Laguna+St%2C+Apt+201%2C+Santa+Barbara%2C+93101+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 201. || (2) Use Google Maps as a guide. || (3) Look for Apt 201. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 201. || (2) Use Google Maps as a guide. || (3) Look for Apt 201. || (4) Leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 201. (1) Use Google Maps as a guide. || (2) Look for Apt 201. || (3) Leave the box at the front door",
      "current_instructions": "Apt 201. (1) Use Google Maps as a guide. || (2) Look for Apt 201. || (3) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Kelly Craig",
      "email": "kellyccraig19@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876954",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/751081",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "We have a large brown house with a big bushy tree. Please leave the box on the front porch near the doormat",
      "full_address": "1111 San Dieguito Dr, Encinitas, 92024",
      "maps_link": "https://www.google.com/maps/place/1111+San+Dieguito+Dr%2C+Encinitas%2C+92024+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) We have a large brown house with a big bushy tree. || (2) You are at the CORRECT house if you see the number 1111 on the mailbox or building. || (3) Please leave the box on the front porch near the doormat || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) We have a large brown house with a big bushy tree. || (2) You are at the CORRECT house if you see the number 1111 on the mailbox or building. || (3) Please leave the box on the front porch near the doormat || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">We have a large brown house with a big bushy tree. Please leave the box on the front porch near the doormat</span>",
      "current_instructions": "We have a large brown house with a big bushy tree. Please leave the box on the front porch near the doormat",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Mary Zhitnikova",
      "email": "allblueskies101@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876342",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/751346",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 109. (1) Use Google Maps as a guide. || (2) Go through the Heritage View Lane entrance. || (3) Stop at security for access authorization. The residence of Geover Fernandez. || (4) once inside, go to Apt 109. || (5) Leave the box at the front door",
      "full_address": "25753 Laurel Oak Ct, Apt 109, Valencia, 91381",
      "maps_link": "https://www.google.com/maps/place/25753+Laurel+Oak+Ct%2C+Apt+109%2C+Valencia%2C+91381+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 109. || (2) Use Google Maps as a guide. || (3) Go through the Heritage View Lane entrance. || (4) Stop at security for access authorization. The residence of Geover Fernandez. || (5) once inside, go to Apt 109. || (6) Leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 109. || (2) Use Google Maps as a guide. || (3) Go through the Heritage View Lane entrance. || (4) Stop at security for access authorization. The residence of Geover Fernandez. || (5) once inside, go to Apt 109. || (6) Leave the box at the front door || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 109. (1) Use Google Maps as a guide. || (2) Go through the Heritage View Lane entrance. || (3) Stop at security for access authorization. The residence of Geover Fernandez. || (4) once inside, go to Apt 109. || (5) Leave the box at the front door",
      "current_instructions": "Apt 109. (1) Use Google Maps as a guide. || (2) Go through the Heritage View Lane entrance. || (3) Stop at security for access authorization. The residence of Geover Fernandez. || (4) once inside, go to Apt 109. || (5) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Caroline Goese",
      "email": "calliegoese@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875440",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/752235",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please leave past gate at large front door straight forward",
      "full_address": "447 Crane Blvd, Los Angeles, 90065",
      "maps_link": "https://www.google.com/maps/place/447+Crane+Blvd%2C+Los+Angeles%2C+90065+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please leave past gate at large front door straight forward || (2) You are at the CORRECT house if you see the number 447 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please leave past gate at large front door straight forward || (2) You are at the CORRECT house if you see the number 447 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please leave past gate at large front door straight forward</span>",
      "current_instructions": "Please leave past gate at large front door straight forward",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Darlene Dore",
      "email": "redharper74@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876147",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/753150",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "(1) The delivery address is 3151 McGraw St. (2) Deliver to the front porch, approximately three feet from the screen door (3) Do NOT leave the box at the side gate (4) Pick up ALL the empty Methodology boxes",
      "full_address": "3151 McGraw St, San Diego, 92117",
      "maps_link": "https://www.google.com/maps/place/3151+McGraw+St%2C+San+Diego%2C+92117+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) The delivery address is 3151 McGraw St. || (2) You are at the CORRECT house if you see the number 3151 on the mailbox or building. || (3) Deliver to the front porch, approximately three feet from the screen door || (4) Do NOT leave the box at the side gate || (5) Pick up ALL the empty Methodology boxes || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) The delivery address is 3151 McGraw St. || (2) You are at the CORRECT house if you see the number 3151 on the mailbox or building. || (3) Deliver to the front porch, approximately three feet from the screen door || (4) Do NOT leave the box at the side gate || (5) Pick up ALL the empty Methodology boxes || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">(1) The delivery address is 3151 McGraw St. (2) Deliver to the front porch, approximately three feet from the screen door (3) Do NOT leave the box at the side gate (4) Pick up ALL the empty Methodology boxes</span>",
      "current_instructions": "(1) The delivery address is 3151 McGraw St. (2) Deliver to the front porch, approximately three feet from the screen door (3) Do NOT leave the box at the side gate (4) Pick up ALL the empty Methodology boxes",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Anna Krank",
      "email": "fraukrank@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876989",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/753247",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "# 2709, Apt 201. (1) Use Google Maps as a guide. || (2) Go to the 'Stanford' building. Intercom: \u21162709. || (3) Use the gate code: #2709, to enter. || (4) Once inside, look for Apt 201 and leave the box at the front door",
      "full_address": "636 S Cochran Ave, # 2709, Apt 201, Los Angeles, 90036",
      "maps_link": "https://www.google.com/maps/place/636+S+Cochran+Ave%2C+%23+2709%2C+Apt+201%2C+Los+Angeles%2C+90036+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) # 2709, Apt 201. || (2) Use Google Maps as a guide. || (3) Go to the 'Stanford' building. Intercom: \u21162709. || (4) Use the gate code: #2709, to enter. || (5) Once inside, look for Apt 201 and leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (7) If gate, call box, or buzzer fails: call guest at 424-510-4697 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) # 2709, Apt 201. || (2) Use Google Maps as a guide. || (3) Go to the 'Stanford' building. Intercom: \u21162709. || (4) Use the gate code: #2709, to enter. || (5) Once inside, look for Apt 201 and leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (7) If gate, call box, or buzzer fails: call guest at 424-510-4697 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "gate code"
          ],
          "span": "gate code",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "# 2709, Apt 201. (1) Use Google Maps as a guide. || (2) Go to the &#x27;Stanford&#x27; building. Intercom: \u21162709. || (3) Use the <mark class=\"redline risk\">gate code</mark>: #2709, to enter. || (4) Once inside, look for Apt 201 and leave the box at the front door",
      "current_instructions": "# 2709, Apt 201. (1) Use Google Maps as a guide. || (2) Go to the 'Stanford' building. Intercom: \u21162709. || (3) Use the gate code: #2709, to enter. || (4) Once inside, look for Apt 201 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Daniel Muniz",
      "email": "hatejunkmail@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875891",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/753304",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "On front porch, preferably behind the hedge so it's not visible from the street, and out of the sun",
      "full_address": "11053 Barman Ave, Culver City, 90230",
      "maps_link": "https://www.google.com/maps/place/11053+Barman+Ave%2C+Culver+City%2C+90230+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) On front porch, preferably behind the hedge so it's not visible from the street, and out of the sun || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) On front porch, preferably behind the hedge so it's not visible from the street, and out of the sun || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "On front porch, preferably behind the hedge so it&#x27;s not visible from the street, and out of the sun",
      "current_instructions": "On front porch, preferably behind the hedge so it's not visible from the street, and out of the sun",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Mike Shin",
      "email": "mike@humazinc.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877508",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Private community",
      "full_address": "613 Murfield Ct, Fullerton, 92835",
      "maps_link": "https://www.google.com/maps/place/613+Murfield+Ct%2C+Fullerton%2C+92835+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Private community || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Private community || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Private community",
      "current_instructions": "Private community",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Jennifer Robertson",
      "email": "prn_jen@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875692",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Gate code is #9665",
      "full_address": "29801 Summer Walk Dr, San Juan Capistrano, 92675",
      "maps_link": "https://www.google.com/maps/place/29801+Summer+Walk+Dr%2C+San+Juan+Capistrano%2C+92675+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Gate code is #9665 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Gate code is #9665 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Gate code is #9665",
      "current_instructions": "Gate code is #9665",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Marisa Rigel",
      "email": "marisarigel1@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875800",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/754291",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 9. (1) Use Google Maps as a guide. || (2) Go to Building 1. Note: It is the building at the front of the complex, near the tennis courts. || (3) Once inside Building 1, go to Unit 9. || (4) Leave the box at the front door",
      "full_address": "12590 Carmel Creek Rd, Unit 9, San Diego, 92130",
      "maps_link": "https://www.google.com/maps/place/12590+Carmel+Creek+Rd%2C+Unit+9%2C+San+Diego%2C+92130+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 9. || (2) Use Google Maps as a guide. || (3) Go to Building 1. Note: It is the building at the front of the complex, near the tennis courts. || (4) Once inside Building 1, go to Unit 9. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 9. || (2) Use Google Maps as a guide. || (3) Go to Building 1. Note: It is the building at the front of the complex, near the tennis courts. || (4) Once inside Building 1, go to Unit 9. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 9. (1) Use Google Maps as a guide. || (2) Go to Building 1. Note: It is the building at the front of the complex, near the tennis courts. || (3) Once inside Building 1, go to Unit 9. || (4) Leave the box at the front door",
      "current_instructions": "Unit 9. (1) Use Google Maps as a guide. || (2) Go to Building 1. Note: It is the building at the front of the complex, near the tennis courts. || (3) Once inside Building 1, go to Unit 9. || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Amy Polverini",
      "email": "acaton81@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875893",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/754599",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Front door",
      "full_address": "3160 San Pasqual St, Pasadena, 91107",
      "maps_link": "https://www.google.com/maps/place/3160+San+Pasqual+St%2C+Pasadena%2C+91107+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Front door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Front door",
      "current_instructions": "Front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Michelle Tang",
      "email": "cal.mltang@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875822",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/755460",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 2E. (1) Use Google Maps as a guide. || (2) Use the gate code: 222, to enter. || (3) Once you enter, make a right and go to the elevator behind the BBQ grills. || (4) Take the elevator to the 2nd floor. || (5) Make a right and head all the way down the hall to the right. || (6) Leave the box at the front door of Unit 2E",
      "full_address": "85 E Commonwealth Ave, Unit 2E, Alhambra, 91801",
      "maps_link": "https://www.google.com/maps/place/85+E+Commonwealth+Ave%2C+Unit+2E%2C+Alhambra%2C+91801+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Unit 2E. || (2) Use Google Maps as a guide. || (3) Use the gate code: 222, to enter. || (4) Once you enter, make a right and go to the elevator behind the BBQ grills. || (5) Take the elevator to the 2nd floor. || (6) Make a right and head all the way down the hall to the right. || (7) Leave the box at the front door of Unit 2E || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (9) If gate, call box, or buzzer fails: call guest at 626-827-0311 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 2E. || (2) Use Google Maps as a guide. || (3) Use the gate code: 222, to enter. || (4) Once you enter, make a right and go to the elevator behind the BBQ grills. || (5) Take the elevator to the 2nd floor. || (6) Make a right and head all the way down the hall to the right. || (7) Leave the box at the front door of Unit 2E || (8) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (9) If gate, call box, or buzzer fails: call guest at 626-827-0311 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "gate code"
          ],
          "span": "gate code",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Unit 2E. (1) Use Google Maps as a guide. || (2) Use the <mark class=\"redline risk\">gate code</mark>: 222, to enter. || (3) Once you enter, make a right and go to the elevator behind the BBQ grills. || (4) Take the elevator to the 2nd floor. || (5) Make a right and head all the way down the hall to the right. || (6) Leave the box at the front door of Unit 2E",
      "current_instructions": "Unit 2E. (1) Use Google Maps as a guide. || (2) Use the gate code: 222, to enter. || (3) Once you enter, make a right and go to the elevator behind the BBQ grills. || (4) Take the elevator to the 2nd floor. || (5) Make a right and head all the way down the hall to the right. || (6) Leave the box at the front door of Unit 2E",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "John Murphy",
      "email": "jkmurphy@jkmurphyadvisors.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877517",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 503. (1) Use Google Maps as a guide. || (2) Go to the security guard, and they will buzz you in. || (3) Take the elevator to the 5th floor. Note: The main elevator is on the right. || (4) Make a two hard rights, and walk 30 feet to Unit 503. || (5) Leave the box at the front door of Unit 503",
      "full_address": "110 Ocean Park Blvd, Unit 503, Santa Monica, 90405",
      "maps_link": "https://www.google.com/maps/place/110+Ocean+Park+Blvd%2C+Unit+503%2C+Santa+Monica%2C+90405+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Unit 503. || (2) Use Google Maps as a guide. || (3) Take the elevator to the 5th floor. Note: The main elevator is on the right. || (4) Make a two hard rights, and walk 30 feet to Unit 503. || (5) Leave the box at the front door of Unit 503 || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (7) If gate, call box, or buzzer fails: call guest at 213-705-0391 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 503. || (2) Use Google Maps as a guide. || (3) Take the elevator to the 5th floor. Note: The main elevator is on the right. || (4) Make a two hard rights, and walk 30 feet to Unit 503. || (5) Leave the box at the front door of Unit 503 || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (7) If gate, call box, or buzzer fails: call guest at 213-705-0391 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        },
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Unit 503. (1) Use Google Maps as a guide. || (2) Go to the security guard, and they will <mark class=\"redline risk\">buzz</mark> you in. || (3) Take the elevator to the 5th floor. Note: The main elevator is on the right. || (4) Make a two hard rights, and walk 30 feet to Unit 503. || (5) Leave the box at the front door of Unit 503",
      "current_instructions": "Unit 503. (1) Use Google Maps as a guide. || (2) Go to the security guard, and they will buzz you in. || (3) Take the elevator to the 5th floor. Note: The main elevator is on the right. || (4) Make a two hard rights, and walk 30 feet to Unit 503. || (5) Leave the box at the front door of Unit 503",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 87,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 1
    },
    {
      "name": "Eyal Hacohen",
      "email": "eyal@digitalwaybill.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875510",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/756182",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 506. (1) Use Google Maps as a guide. || (2) IMPT: DO NOT leave the box in the lobby. Go to Apt 506. || (3) Leave the box at the front door of Apt 506",
      "full_address": "304 S Elm Dr, Apt 506, Beverly Hills, 90212",
      "maps_link": "https://www.google.com/maps/place/304+S+Elm+Dr%2C+Apt+506%2C+Beverly+Hills%2C+90212+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 506. || (2) Use Google Maps as a guide. || (3) IMPT: DO NOT leave the box in the lobby. Go to Apt 506. || (4) Leave the box at the front door of Apt 506 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 506. || (2) Use Google Maps as a guide. || (3) IMPT: DO NOT leave the box in the lobby. Go to Apt 506. || (4) Leave the box at the front door of Apt 506 || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 506. (1) Use Google Maps as a guide. || (2) IMPT: DO NOT leave the box in the lobby. Go to Apt 506. || (3) Leave the box at the front door of Apt 506",
      "current_instructions": "Apt 506. (1) Use Google Maps as a guide. || (2) IMPT: DO NOT leave the box in the lobby. Go to Apt 506. || (3) Leave the box at the front door of Apt 506",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Raquel Howard",
      "email": "raquel.e.howard@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875775",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Unit 444. (1) Use Google Maps as a guide. || (2) Buzz 444 and the guest will buzz you in. || (3) Once inside, go to the 4th floor. || (4) Look for Unit 444 and leave the box at the front door",
      "full_address": "120 Island Ave, Unit 444, San Diego, 92101",
      "maps_link": "https://www.google.com/maps/place/120+Island+Ave%2C+Unit+444%2C+San+Diego%2C+92101+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Unit 444. || (2) Use Google Maps as a guide. || (3) Once inside, go to the 4th floor. || (4) Look for Unit 444 and leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (6) If gate, call box, or buzzer fails: call guest at 619-987-9469 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 444. || (2) Use Google Maps as a guide. || (3) Once inside, go to the 4th floor. || (4) Look for Unit 444 and leave the box at the front door || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (6) If gate, call box, or buzzer fails: call guest at 619-987-9469 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        },
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "Buzz",
            "buzz"
          ],
          "span": "Buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "Buzz",
            "buzz"
          ],
          "span": "Buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "Buzz",
            "buzz"
          ],
          "span": "Buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Unit 444. (1) Use Google Maps as a guide. || (2) <mark class=\"redline risk\">Buzz</mark> 444 and the guest will <mark class=\"redline risk\">buzz</mark> you in. || (3) Once inside, go to the 4th floor. || (4) Look for Unit 444 and leave the box at the front door",
      "current_instructions": "Unit 444. (1) Use Google Maps as a guide. || (2) Buzz 444 and the guest will buzz you in. || (3) Once inside, go to the 4th floor. || (4) Look for Unit 444 and leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 87,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 1
    },
    {
      "name": "Sophie Hauptfuhrer",
      "email": "s.hauptfuhrer@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877058",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave on front porch",
      "full_address": "1363 Maltman Ave, Los Angeles, 90026",
      "maps_link": "https://www.google.com/maps/place/1363+Maltman+Ave%2C+Los+Angeles%2C+90026+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave on front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave on front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave on front porch",
      "current_instructions": "Leave on front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Andrea Lucas",
      "email": "andrea@barresoul.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875603",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "it's a house, just leave at door",
      "full_address": "589 Grand Boulevard, Los Angeles, 90291",
      "maps_link": "https://www.google.com/maps/place/589+Grand+Boulevard%2C+Los+Angeles%2C+90291+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) it's a house, just leave at door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) it's a house, just leave at door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "it&#x27;s a house, just leave at door",
      "current_instructions": "it's a house, just leave at door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Samantha Reinhardt",
      "email": "samreinhardtt@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875523",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 107. (1) Use Google Maps as a guide. || (2) You'll see a '11445;' sign in front of the building. || (3) At the callbox, buzz 207, to be let in. || (4) Once inside, go to Apt 107. || (5) Leave the box at the front door. || (6) Last Option ONLY: If you can't get in, leave and safely hide the box in the bushes near the front door of the building. DO NOT LEAVE THE BOX OUT IN THE OPEN. See photo: https://prnt.sc/syyavEDoFNaC",
      "full_address": "11445 Riverside Dr, Apt 107, North Hollywood, 91602",
      "maps_link": "https://www.google.com/maps/place/11445+Riverside+Dr%2C+Apt+107%2C+North+Hollywood%2C+91602+USA/",
      "reviewed": "",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
      "revised_instructions": "(1) Apt 107. || (2) Use Google Maps as a guide. || (3) You'll see a '11445;' sign in front of the building. || (4) Once inside, go to Apt 107. || (5) Leave the box at the front door. || (6) Last Option ONLY: If you can't get in, leave and safely hide the box in the bushes near the front door of the building. DO NOT LEAVE THE BOX OUT IN THE OPEN. See photo: https://prnt.sc/syyavEDoFNaC || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 107. || (2) Use Google Maps as a guide. || (3) You'll see a '11445;' sign in front of the building. || (4) Once inside, go to Apt 107. || (5) Leave the box at the front door. || (6) Last Option ONLY: If you can't get in, leave and safely hide the box in the bushes near the front door of the building. DO NOT LEAVE THE BOX OUT IN THE OPEN. See photo: https://prnt.sc/syyavEDoFNaC || (7) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "morning_doorbell",
          "title": "Overnight window \u2014 no doorbell or buzz",
          "why": "Guest sleeps 9 PM\u20136 AM. Ringing the doorbell caused complaints before.",
          "how": "Added a clear DO NOT RING rule and a quiet drop-off backup.",
          "night_tip": "Hands off the doorbell. Leave the box, photo, text ops."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "morning_doorbell",
          "title": "RISK: Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "problem": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
          "spans": [
            "buzz"
          ],
          "span": "buzz",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 107. (1) Use Google Maps as a guide. || (2) You&#x27;ll see a &#x27;11445;&#x27; sign in front of the building. || (3) At the callbox, <mark class=\"redline risk\">buzz</mark> 207, to be let in. || (4) Once inside, go to Apt 107. || (5) Leave the box at the front door. || (6) Last Option ONLY: If you can&#x27;t get in, leave and safely hide the box in the bushes near the front door of the building. DO NOT LEAVE THE BOX OUT IN THE OPEN. See photo: https://prnt.sc/syyavEDoFNaC",
      "current_instructions": "Apt 107. (1) Use Google Maps as a guide. || (2) You'll see a '11445;' sign in front of the building. || (3) At the callbox, buzz 207, to be let in. || (4) Once inside, go to Apt 107. || (5) Leave the box at the front door. || (6) Last Option ONLY: If you can't get in, leave and safely hide the box in the bushes near the front door of the building. DO NOT LEAVE THE BOX OUT IN THE OPEN. See photo: https://prnt.sc/syyavEDoFNaC",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 47,
      "risk_tier": "P1",
      "risk_factors": [
        "morning_doorbell",
        "highlight:red"
      ],
      "priority": 2
    },
    {
      "name": "Marisa Nelson",
      "email": "marisanelson88@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877097",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 403. (1) Use Google Maps as a guide. || (2) Use the building code: 803, to enter. || (3) Once inside, go to Apt 403. || (4) Leave the box at the front door",
      "full_address": "4715 Ocean Front Walk, Apt 403, Marina del Rey, 90292",
      "maps_link": "https://www.google.com/maps/place/4715+Ocean+Front+Walk%2C+Apt+403%2C+Marina+del+Rey%2C+90292+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 403. || (2) Use Google Maps as a guide. || (3) Use the building code: 803, to enter. || (4) Once inside, go to Apt 403. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Apt 403. || (2) Use Google Maps as a guide. || (3) Use the building code: 803, to enter. || (4) Once inside, go to Apt 403. || (5) Leave the box at the front door || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 403. (1) Use Google Maps as a guide. || (2) Use the building code: 803, to enter. || (3) Once inside, go to Apt 403. || (4) Leave the box at the front door",
      "current_instructions": "Apt 403. (1) Use Google Maps as a guide. || (2) Use the building code: 803, to enter. || (3) Once inside, go to Apt 403. || (4) Leave the box at the front door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Julia Bugayev",
      "email": "jbugayev18@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877110",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "The code to enter is #9598 and then please take the stairs down to the hallway and it's the door all the way down",
      "full_address": "2003 Hillcrest Rd, Los Angeles, 90068",
      "maps_link": "https://www.google.com/maps/place/2003+Hillcrest+Rd%2C+Los+Angeles%2C+90068+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) The code to enter is #9598 and then please take the stairs down to the hallway and it's the door all the way down || (2) You are at the CORRECT house if you see the number 2003 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) The code to enter is #9598 and then please take the stairs down to the hallway and it's the door all the way down || (2) You are at the CORRECT house if you see the number 2003 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">The code to enter is #9598 and then please take the stairs down to the hallway and it&#x27;s the door all the way down</span>",
      "current_instructions": "The code to enter is #9598 and then please take the stairs down to the hallway and it's the door all the way down",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "MONTGOMERY OSTRANDER",
      "email": "ostrander949@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877177",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "No code, last unit closest to street",
      "full_address": "4000 La Jolla Village Dr, La Jolla, 92037",
      "maps_link": "https://www.google.com/maps/place/4000+La+Jolla+Village+Dr%2C+La+Jolla%2C+92037+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) No code, last unit closest to street || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) No code, last unit closest to street || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "No code, last unit closest to street",
      "current_instructions": "No code, last unit closest to street",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Marc Davis",
      "email": "marcdavis1031@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876484",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/758792",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Deliver to front porch",
      "full_address": "17885 Bernardo Trails Pl, San Diego, 92128",
      "maps_link": "https://www.google.com/maps/place/17885+Bernardo+Trails+Pl%2C+San+Diego%2C+92128+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Deliver to front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "new_signup",
      "guest_history_label": "New signup this week \u2014 no delivery history yet",
      "is_new_signup": true,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Deliver to front porch || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Deliver to front porch",
      "current_instructions": "Deliver to front porch",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kelly Cooper",
      "email": "kelly.n.cooper@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876486",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/758816",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Place the box inside the gate of the courtyard",
      "full_address": "223 Via Quito, Newport Beach, 92663",
      "maps_link": "https://www.google.com/maps/place/223+Via+Quito%2C+Newport+Beach%2C+92663+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Place the box inside the gate of the courtyard || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "new_signup",
      "guest_history_label": "New signup this week \u2014 no delivery history yet",
      "is_new_signup": true,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Place the box inside the gate of the courtyard || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Place the box inside the gate of the courtyard",
      "current_instructions": "Place the box inside the gate of the courtyard",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Wesley Orbin",
      "email": "wto5012@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877182",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Building is located in the alley between Ohio St and 30th St. You'll see a garage labeled 4032 in the alley across from a small parking lot -- our garage is on the opposite side of that building. Use code 0167305 and press the garage door icon button and leave it in the garage. You can just press the door icon again to close it. If you can't find the garage, leave it in front of 4030 door but garage is preferred",
      "full_address": "4030 Ohio St, San Diego, 92104",
      "maps_link": "https://www.google.com/maps/place/4030+Ohio+St%2C+San+Diego%2C+92104+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Building is located in the alley between Ohio St and 30th St. || (2) You'll see a garage labeled 4032 in the alley across from a small parking lot -- our garage is on the opposite side of that building. || (3) Use code 0167305 and press the garage door icon button and leave it in the garage. || (4) You can just press the door icon again to close it. || (5) If you can't find the garage, leave it in front of 4030 door but garage is preferred || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Building is located in the alley between Ohio St and 30th St. || (2) You'll see a garage labeled 4032 in the alley across from a small parking lot -- our garage is on the opposite side of that building. || (3) Use code 0167305 and press the garage door icon button and leave it in the garage. || (4) You can just press the door icon again to close it. || (5) If you can't find the garage, leave it in front of 4030 door but garage is preferred || (6) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Building is located in the alley between Ohio St and 30th St. You&#x27;ll see a garage labeled 4032 in the alley across from a small parking lot -- our garage is on the opposite side of that building. Use code 0167305 and press the garage door icon button and leave it in the garage. You can just press the door icon again to close it. If you can&#x27;t find the garage, leave it in front of 4030 door but garage is preferred",
      "current_instructions": "Building is located in the alley between Ohio St and 30th St. You'll see a garage labeled 4032 in the alley across from a small parking lot -- our garage is on the opposite side of that building. Use code 0167305 and press the garage door icon button and leave it in the garage. You can just press the door icon again to close it. If you can't find the garage, leave it in front of 4030 door but garage is preferred",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Kristina Kennett",
      "email": "kristinakennett@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876504",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/758883",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 3. Gate code is 5050. My apt is unit 3 on the bottom floor. Go past the mailboxes and its on the right before the stairs that go down to the alley. Please leave box on the steps to avoid sun exposure",
      "full_address": "2140 Howard Ave, Apt 3, San Diego, 92104",
      "maps_link": "https://www.google.com/maps/place/2140+Howard+Ave%2C+Apt+3%2C+San+Diego%2C+92104+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Gate code is 5050. || (2) My apt is unit 3 on the bottom floor. || (3) Go past the mailboxes and its on the right before the stairs that go down to the alley. || (4) Please leave box on the steps to avoid sun exposure || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (6) If gate, call box, or buzzer fails: call guest at 619-254-9000 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "new_signup",
      "guest_history_label": "New signup this week \u2014 no delivery history yet",
      "is_new_signup": true,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Gate code is 5050. || (2) My apt is unit 3 on the bottom floor. || (3) Go past the mailboxes and its on the right before the stairs that go down to the alley. || (4) Please leave box on the steps to avoid sun exposure || (5) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (6) If gate, call box, or buzzer fails: call guest at 619-254-9000 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "Gate code"
          ],
          "span": "Gate code",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 3. <mark class=\"redline risk\">Gate code</mark> is 5050. My apt is unit 3 on the bottom floor. Go past the mailboxes and its on the right before the stairs that go down to the alley. Please leave box on the steps to avoid sun exposure",
      "current_instructions": "Apt 3. Gate code is 5050. My apt is unit 3 on the bottom floor. Go past the mailboxes and its on the right before the stairs that go down to the alley. Please leave box on the steps to avoid sun exposure",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3
    },
    {
      "name": "Mandy Hogan",
      "email": "mandy949@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877334",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/758971",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Once you enter the community, take your first left and our house is the first one on the left",
      "full_address": "2 N Stonington Rd, Laguna Beach, 92651",
      "maps_link": "https://www.google.com/maps/place/2+N+Stonington+Rd%2C+Laguna+Beach%2C+92651+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Once you enter the community, take your first left and our house is the first one on the left || (2) You are at the CORRECT house if you see the number 2 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "new_signup",
      "guest_history_label": "New signup this week \u2014 no delivery history yet",
      "is_new_signup": true,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Once you enter the community, take your first left and our house is the first one on the left || (2) You are at the CORRECT house if you see the number 2 on the mailbox or building. || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Once you enter the community, take your first left and our house is the first one on the left</span>",
      "current_instructions": "Once you enter the community, take your first left and our house is the first one on the left",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Miles Rodriguez",
      "email": "milesrodrigz@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876549",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/759142",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Please open the gate and leave at the front door. Thank you",
      "full_address": "241 F Ave, National City, 91950",
      "maps_link": "https://www.google.com/maps/place/241+F+Ave%2C+National+City%2C+91950+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please open the gate and leave at the front door. || (2) You are at the CORRECT house if you see the number 241 on the mailbox or building. || (3) Thank you || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "new_signup",
      "guest_history_label": "New signup this week \u2014 no delivery history yet",
      "is_new_signup": true,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please open the gate and leave at the front door. || (2) You are at the CORRECT house if you see the number 241 on the mailbox or building. || (3) Thank you || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please open the gate and leave at the front door. Thank you</span>",
      "current_instructions": "Please open the gate and leave at the front door. Thank you",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 13,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Ashley Co",
      "email": "milkyxsoft@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877267",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/759352",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 6. Entrance on Huntington Drive. Code 437. Apartment located past pool to the right, bottom floor",
      "full_address": "904 W Huntington Dr, Apt 6, Arcadia, 91007",
      "maps_link": "https://www.google.com/maps/place/904+W+Huntington+Dr%2C+Apt+6%2C+Arcadia%2C+91007+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) Entrance on Huntington Drive. || (2) Code 437. || (3) Apartment located past pool to the right, bottom floor || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "new_signup",
      "guest_history_label": "New signup this week \u2014 no delivery history yet",
      "is_new_signup": true,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Entrance on Huntington Drive. || (2) Code 437. || (3) Apartment located past pool to the right, bottom floor || (4) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 6. Entrance on Huntington Drive. Code 437. Apartment located past pool to the right, bottom floor",
      "current_instructions": "Apt 6. Entrance on Huntington Drive. Code 437. Apartment located past pool to the right, bottom floor",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 17,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Dara Allen",
      "email": "allen_dara@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877526",
      "admin_profile_link": "",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Leave in front porch thank you!",
      "full_address": "51 Kite, Irvine, 92618",
      "maps_link": "https://www.google.com/maps/place/51+Kite%2C+Irvine%2C+92618+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave in front porch thank you! || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Orange County",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave in front porch thank you! || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Leave in front porch thank you!",
      "current_instructions": "Leave in front porch thank you!",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Hannah Kodama",
      "email": "hkodama@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877396",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/759855",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "Apt 6. Gate code is 5090",
      "full_address": "510 Chapala St, Apt 6, Santa Barbara, 93101",
      "maps_link": "https://www.google.com/maps/place/510+Chapala+St%2C+Apt+6%2C+Santa+Barbara%2C+93101+USA/",
      "reviewed": "",
      "notes": "Access instructions mention keys/codes but Key Code column empty",
      "revised_instructions": "(1) Gate code is 5090 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (3) If gate, call box, or buzzer fails: call guest at 650-336-3835 (2 tries) before leaving the box.",
      "status": "OPEN",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "new_signup",
      "guest_history_label": "New signup this week \u2014 no delivery history yet",
      "is_new_signup": true,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Gate code is 5090 || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM). || (3) If gate, call box, or buzzer fails: call guest at 650-336-3835 (2 tries) before leaving the box.",
      "instruction_fixes": [
        {
          "code": "key_code_empty",
          "title": "Added what to do if gate or call box fails",
          "why": "Access codes failed and drivers left without a clear next step.",
          "how": "Call the guest phone on file before leaving. Only then use the backup drop spot.",
          "night_tip": "Gate stuck? Call guest. Wait 2 tries. Then backup step."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "key_code_empty",
          "title": "RISK: Access instructions mention keys/codes but Key Code column empty",
          "problem": "Access instructions mention keys/codes but Key Code column empty",
          "spans": [
            "Gate code"
          ],
          "span": "Gate code",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Access instructions mention keys/codes but Key Code column empty",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 6. <mark class=\"redline risk\">Gate code</mark> is 5090",
      "current_instructions": "Apt 6. Gate code is 5090",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Illya Artemchuk",
      "email": "ilyalinkis@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877416",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/759901",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "leave at door",
      "full_address": "11613 Seminole Cir, Northridge, 91326",
      "maps_link": "https://www.google.com/maps/place/11613+Seminole+Cir%2C+Northridge%2C+91326+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) leave at door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Los Angeles",
      "line_haul": "SoCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "new_signup",
      "guest_history_label": "New signup this week \u2014 no delivery history yet",
      "is_new_signup": true,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) leave at door || (2) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "leave at door",
      "current_instructions": "leave at door",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kimberly Lawrence",
      "email": "kimberlyblue@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876963",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/751628",
      "delivery_window": "",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "ERROR, ERROR, ERROR",
      "maps_link": "https://www.google.com/maps/place/ERROR%2C+ERROR%2C+ERROR+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to ERROR, ERROR, ERROR. || (2) You are at the correct location: ERROR, ERROR, ERROR. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to ERROR, ERROR, ERROR. || (2) You are at the correct location: ERROR, ERROR, ERROR. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
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      "name": "Kelly Schwartz",
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      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
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    {
      "name": "Julia Talley",
      "email": "itutorbio@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877190",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/426189",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Unit 1",
      "full_address": "2035 N Bridge St, Unit 1, Visalia, 93291",
      "maps_link": "https://www.google.com/maps/place/2035+N+Bridge+St%2C+Unit+1%2C+Visalia%2C+93291+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 2035 N Bridge St, Unit 1, Visalia, 93291. || (2) Building address: 2035 N Bridge St, Unit 1, Visalia, 93291. Deliver to Unit 1. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
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      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 2035 N Bridge St, Unit 1, Visalia, 93291. || (2) Building address: 2035 N Bridge St, Unit 1, Visalia, 93291. Deliver to Unit 1. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
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          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
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      "instruction_critiques": [],
      "instruction_redline_html": "Unit 1",
      "current_instructions": "Unit 1",
      "ltv": "",
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      "vip": "No",
      "risk_score": 6,
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      "risk_factors": [
        "highlight:orange"
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    },
    {
      "name": "Danyl Williams",
      "email": "isisdanyl@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876576",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/734745",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "312 Washington Rd, Jefferson, 04348",
      "maps_link": "https://www.google.com/maps/place/312+Washington+Rd%2C+Jefferson%2C+04348+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
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      "error_count": 0,
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      "route": "ERROR (route pending)",
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      "driver_phone": "",
      "guest_history_status": "clean_record",
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      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 312 Washington Rd, Jefferson, 04348. || (2) You are at the correct location if you see house/building number 312. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
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          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
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        {
          "id": 1,
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          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
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          "span": "",
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      ],
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      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
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        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Erin Young",
      "email": "youngbeverly80@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877147",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/748950",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "617 Tugaloo Rd, Travelers Rest, 29690",
      "maps_link": "https://www.google.com/maps/place/617+Tugaloo+Rd%2C+Travelers+Rest%2C+29690+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 617 Tugaloo Rd, Travelers Rest, 29690. || (2) You are at the correct location if you see house/building number 617. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
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      "error_count": 0,
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      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
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      "delivery_region": "ERROR",
      "line_haul": "ERROR",
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      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
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      "instruction_fixes": [
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      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
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          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
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      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
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      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Katherine Barnett",
      "email": "kcbarnett4@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877043",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/412595",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1808 Funny Cide Dr, Waxhaw, 28173",
      "maps_link": "https://www.google.com/maps/place/1808+Funny+Cide+Dr%2C+Waxhaw%2C+28173+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 1808 Funny Cide Dr, Waxhaw, 28173. || (2) You are at the correct location if you see house/building number 1808. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
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      "suggested_instructions": "(1) Use Google Maps to navigate to 1808 Funny Cide Dr, Waxhaw, 28173. || (2) You are at the correct location if you see house/building number 1808. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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        {
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      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
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      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
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        "highlight:blue"
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    {
      "name": "Michael Brown",
      "email": "brow6945@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877512",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/749437",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "5229 Bonneville Bnd, Austin, 78744",
      "maps_link": "https://www.google.com/maps/place/5229+Bonneville+Bnd%2C+Austin%2C+78744+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 5229 Bonneville Bnd, Austin, 78744. || (2) You are at the correct location if you see house/building number 5229. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
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      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
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      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
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      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
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      "ltv": "",
      "aov": "",
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      "risk_score": 28,
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    },
    {
      "name": "Rebecca Furlong",
      "email": "reba802@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877054",
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      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "391 Cayman Loop, Pawleys Island, 29585",
      "maps_link": "https://www.google.com/maps/place/391+Cayman+Loop%2C+Pawleys+Island%2C+29585+USA/",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 391 Cayman Loop, Pawleys Island, 29585. || (2) You are at the correct location if you see house/building number 391. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
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      "driver_phone": "",
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          "id": 1,
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          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
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      "ltv": "",
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      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
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    },
    {
      "name": "Nicole Lamar",
      "email": "lamarn10@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876697",
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      "instructions": "Unit 101",
      "full_address": "15245 SW Sparrow Loop, Unit 101, Beaverton, 97007",
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      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 15245 SW Sparrow Loop, Unit 101, Beaverton, 97007. || (2) Building address: 15245 SW Sparrow Loop, Unit 101, Beaverton, 97007. Deliver to Unit 101. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
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      "driver": "",
      "route": "Portland (route pending)",
      "hub": "Seattle Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Portland",
      "line_haul": "Seattle Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
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      "instruction_fixes": [
        {
          "code": "empty_instructions",
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          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
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      "instruction_redline_html": "Unit 101",
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      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
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      "priority": 4
    },
    {
      "name": "Christopher Lee",
      "email": "clee178@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877087",
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      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1809 Winter Park Rd, Austin, 78746",
      "maps_link": "https://www.google.com/maps/place/1809+Winter+Park+Rd%2C+Austin%2C+78746+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 1809 Winter Park Rd, Austin, 78746. || (2) You are at the correct location if you see house/building number 1809. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
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    {
      "name": "Susie Williamson",
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      "full_address": "1717 Buffalo Thunder, Leander, 78641",
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      "name": "Sandy Doyle Ahern",
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    {
      "name": "Adrian Ambrose",
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      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 101 Lake Ave, Apt 1800, Orlando, 32801. || (2) Building address: 101 Lake Ave, Apt 1800, Orlando, 32801. Deliver to Apt 1800. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 1800",
      "current_instructions": "Apt 1800",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Marisa Aoki",
      "email": "mg.aoki@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876684",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/641223",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "956 Fordham Ave, Clovis, 93611",
      "maps_link": "https://www.google.com/maps/place/956+Fordham+Ave%2C+Clovis%2C+93611+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 956 Fordham Ave, Clovis, 93611. || (2) You are at the correct location if you see house/building number 956. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 956 Fordham Ave, Clovis, 93611. || (2) You are at the correct location if you see house/building number 956. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Patrick Battista",
      "email": "patrickbattista4@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876616",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/480492",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "415 Meadow Ct, Basalt, 81621",
      "maps_link": "https://www.google.com/maps/place/415+Meadow+Ct%2C+Basalt%2C+81621+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 415 Meadow Ct, Basalt, 81621. || (2) You are at the correct location if you see house/building number 415. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 415 Meadow Ct, Basalt, 81621. || (2) You are at the correct location if you see house/building number 415. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Bob Bennett",
      "email": "bob.bennett.bb@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876644",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/563575",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 28A. Apt 28 A",
      "full_address": "430 E 58th St, Apt 28A, New York, 10022",
      "maps_link": "https://www.google.com/maps/place/430+E+58th+St%2C+Apt+28A%2C+New+York%2C+10022+USA/",
      "reviewed": "",
      "notes": "Last error [2026-04-30] [#delivery-status]: Delivery complaint \u2014 \"Elaborate on old and new delivery instructions to close the loop. Your action and proposed solution are incomplete\"; Prior feedback [2026-04-20] [#delivery-status]: Wrong address delivery \u2014 \"wrong address entered in ShipStation, but one-time address request in the del changes sheet was approved \u00b7 Ops: add'l context: wrong address entered in ShipStation, but one-time address request in the del changes\u2026\"",
      "revised_instructions": "(1) Use Google Maps to navigate to 430 E 58th St, Apt 28A, New York, 10022. || (2) You are at the CORRECT house if you see the number 430 on the mailbox or building. || (3) Building address: 430 E 58th St, Apt 28A, New York, 10022. Deliver to Apt 28A. || (4) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "date": "2026-04-30",
          "source": "#delivery-status:2026-04-30",
          "channel": "#delivery-status",
          "failure_reason": "",
          "failure_notes": "",
          "thread_context": "Elaborate on old and new delivery instructions to close the loop. Your action and proposed solution are incomplete",
          "guest_report": "Elaborate on old and new delivery instructions to close the loop. Your action and proposed solution are incomplete",
          "driver": "",
          "excerpt": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Bob Bennett_ -- VIP https://app.gomethodology.com/admin/users/563575 *Signed up on:* 03/29/2025 *AOV:* $442.59 | *LTV:* $20,359.12 ==================== OnTrac || OnTrac *Delivery ... | Stephen Liu: Elaborate on old and new delivery instructi\u2026",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777365051997479",
          "wc_link_label": "Open WC Slack post"
        },
        {
          "issue": "prior_wrong_address",
          "headline": "Wrong address delivery",
          "date": "2026-04-20",
          "source": "#delivery-status:2026-04-20",
          "channel": "#delivery-status",
          "failure_reason": "",
          "failure_notes": "wrong address entered in ShipStation, but one-time address request in the del changes sheet was approved",
          "thread_context": "add'l context: wrong address entered in ShipStation, but one-time address request in the del changes sheet was approved",
          "guest_report": "wrong address entered in ShipStation, but one-time address request in the del changes sheet was approved",
          "driver": "",
          "excerpt": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Bob Bennett_ -- VIP https://app.gomethodology.com/admin/users/563575 *Signed up on:* 03/29/2025 *AOV:* $442.59 | *LTV:* $20,359.12 ==================== OnTrac || OnTrac *Delivery ... | Rochele Antiforda: add'l context: wrong address entered \u2026",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1776698648083779",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 2 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 2,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-04-30",
          "issue_code": "prior_delivery_complaint",
          "headline": "Delivery complaint",
          "guest_report": "Elaborate on old and new delivery instructions to close the loop. Your action and proposed solution are incomplete",
          "what_happened": "DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Bob Bennett_ -- VIP https://app.gomethodology.com/admin/users/563575 *Signed up on:* 03/29/2025 *AOV:* $442.59 | *LTV:* $20,359.12 ==================== OnTrac || OnTrac *Delivery ... | Stephen Liu: Elaborate on old and new delivery instructions to close the loop. Your action and proposed solution are incomplete | Rochele Antiforda: Hi @U034Q38UR. Apologies on this. To clarify, this is a routing error. The guest requested for a one time a",
          "failure_reason": "",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-04-30",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777365051997479",
          "wc_link_label": "Open WC Slack post"
        },
        {
          "kind": "slack_feedback",
          "date": "2026-04-20",
          "issue_code": "prior_wrong_address",
          "headline": "Wrong address delivery \u2014 wrong address entered in ShipStation, but one-time address request in the del changes shee\u2026",
          "guest_report": "wrong address entered in ShipStation, but one-time address request in the del changes sheet was approved",
          "what_happened": "wrong address entered in ShipStation, but one-time address request in the del changes sheet was approved",
          "failure_reason": "",
          "failure_notes": "wrong address entered in ShipStation, but one-time address request in the del changes sheet was approved",
          "driver": "",
          "resolution": "add'l context: wrong address entered in ShipStation, but one-time address request in the del changes sheet was approved",
          "source": "#delivery-status:2026-04-20",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1776698648083779",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Delivery complaint: Elaborate on old and new delivery instructions to close the loop. Your action and proposed solution are incomplete",
      "last_error_date": "2026-04-30",
      "suggested_instructions": "(1) Use Google Maps to navigate to 430 E 58th St, Apt 28A, New York, 10022. || (2) You are at the CORRECT house if you see the number 430 on the mailbox or building. || (3) Building address: 430 E 58th St, Apt 28A, New York, 10022. Deliver to Apt 28A. || (4) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        },
        {
          "code": "prior_wrong_address",
          "title": "Stronger address confirmation after wrong-address delivery",
          "why": "Box went to the wrong address before \u2014 guest quote on file.",
          "how": "Extra confirm-you-are-here step using house number and landmarks.",
          "night_tip": "Double-check the street number in the app matches the building."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_delivery_complaint",
          "title": "FACT: Delivery complaint [2026-04-30]",
          "problem": "WC reported this on #delivery-status. \"Elaborate on old and new delivery instructions to close the loop. Your action and proposed solution are incomplete\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-04-30",
            "source": "#delivery-status:2026-04-30",
            "channel": "#delivery-status",
            "quote": "Elaborate on old and new delivery instructions to close the loop. Your action and proposed solution are incomplete",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777365051997479",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "factual",
          "code": "prior_wrong_address",
          "title": "FACT: Wrong address delivery [2026-04-20]",
          "problem": "WC reported this on #delivery-status. \"wrong address entered in ShipStation, but one-time address request in the del changes sheet was approved\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-04-20",
            "source": "#delivery-status:2026-04-20",
            "channel": "#delivery-status",
            "quote": "wrong address entered in ShipStation, but one-time address request in the del changes sheet was approved",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1776698648083779",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "Apt 28A. Apt 28 A",
      "current_instructions": "Apt 28A. Apt 28 A",
      "ltv": "$20,359.12",
      "aov": "$442.59",
      "vip": "No",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "prior_delivery_complaint",
        "prior_wrong_address",
        "highlight:red"
      ],
      "priority": 2
    },
    {
      "name": "Jeff Berkowitz",
      "email": "hoopss4@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876728",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/527209",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "6 Dixon Rd, Cortlandt Manor, 10567",
      "maps_link": "https://www.google.com/maps/place/6+Dixon+Rd%2C+Cortlandt+Manor%2C+10567+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 6 Dixon Rd, Cortlandt Manor, 10567. || (2) You are at the correct location if you see house/building number 6. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 6 Dixon Rd, Cortlandt Manor, 10567. || (2) You are at the correct location if you see house/building number 6. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Matt Birchby",
      "email": "mattbirchby@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876643",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/551207",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Fl 1. 1st Floor",
      "full_address": "81 Bridge St, Fl 1, Yarmouth, 04096",
      "maps_link": "https://www.google.com/maps/place/81+Bridge+St%2C+Fl+1%2C+Yarmouth%2C+04096+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) 1st Floor",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) 1st Floor",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Fl 1. 1st Floor",
      "current_instructions": "Fl 1. 1st Floor",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Adam Bodony",
      "email": "abodony@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876935",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/749150",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "16052 Talmon Dr, Westfield, 46074",
      "maps_link": "https://www.google.com/maps/place/16052+Talmon+Dr%2C+Westfield%2C+46074+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 16052 Talmon Dr, Westfield, 46074. || (2) You are at the correct location if you see house/building number 16052. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
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    {
      "name": "Stephanie Dorgan",
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          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Patrick Gotimer",
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      "full_address": "4726 Springfield Ave, Philadelphia, 19143",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "driver_phone": "",
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    {
      "name": "Tamsin Ella Grosskreutz",
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      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "3451 N Camino Suerte, Tucson, 85750",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Wen Gu",
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    {
      "name": "Justin Hogan",
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    {
      "name": "Kristin Holland",
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      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 2",
      "full_address": "1015 E Hyman Ave, Apt 2, Aspen, 81611",
      "maps_link": "https://www.google.com/maps/place/1015+E+Hyman+Ave%2C+Apt+2%2C+Aspen%2C+81611+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 1015 E Hyman Ave, Apt 2, Aspen, 81611. || (2) Building address: 1015 E Hyman Ave, Apt 2, Aspen, 81611. Deliver to Apt 2. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1015 E Hyman Ave, Apt 2, Aspen, 81611. || (2) Building address: 1015 E Hyman Ave, Apt 2, Aspen, 81611. Deliver to Apt 2. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 2",
      "current_instructions": "Apt 2",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Kathy Irwin",
      "email": "kirwin999@outlook.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876698",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/528460",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1571 W Firepit Knoll Dr, St George, 84770",
      "maps_link": "https://www.google.com/maps/place/1571+W+Firepit+Knoll+Dr%2C+St+George%2C+84770+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 1571 W Firepit Knoll Dr, St George, 84770. || (2) You are at the correct location if you see house/building number 1571. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1571 W Firepit Knoll Dr, St George, 84770. || (2) You are at the correct location if you see house/building number 1571. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Dhruva Kaul",
      "email": "dhruvackaul@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876724",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/690027",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 5W",
      "full_address": "237 Lafayette St, Apt 5W, New York, 10012",
      "maps_link": "https://www.google.com/maps/place/237+Lafayette+St%2C+Apt+5W%2C+New+York%2C+10012+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 237 Lafayette St, Apt 5W, New York, 10012. || (2) Building address: 237 Lafayette St, Apt 5W, New York, 10012. Deliver to Apt 5W. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 237 Lafayette St, Apt 5W, New York, 10012. || (2) Building address: 237 Lafayette St, Apt 5W, New York, 10012. Deliver to Apt 5W. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 5W",
      "current_instructions": "Apt 5W",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Ganna Khabibullina",
      "email": "ganna.khabibullina@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876781",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/714732",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "315 Blaine St, Seattle, 98109",
      "maps_link": "https://www.google.com/maps/place/315+Blaine+St%2C+Seattle%2C+98109+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 315 Blaine St, Seattle, 98109. || (2) You are at the correct location if you see house/building number 315. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Seattle (route pending)",
      "hub": "Seattle Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Seattle",
      "line_haul": "Seattle Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 315 Blaine St, Seattle, 98109. || (2) You are at the correct location if you see house/building number 315. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Lee Krieger",
      "email": "ltkrieger@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876758",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/681023",
      "delivery_window": "Overnight, 9:00 PM - 6:00 AM",
      "instructions": "My house is a small brick house on the corner that looks like a gingerbread house or like something out of the hobbit. Sometimes it can hard to see the 1 on the brick out front",
      "full_address": "1 North Rd, Ross, 94957",
      "maps_link": "https://www.google.com/maps/place/1+North+Rd%2C+Ross%2C+94957+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
      "revised_instructions": "(1) My house is a small brick house on the corner that looks like a gingerbread house or like something out of the hobbit. || (2) Sometimes it can hard to see the 1 on the brick out front || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Bay Area",
      "line_haul": "NorCal Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) My house is a small brick house on the corner that looks like a gingerbread house or like something out of the hobbit. || (2) Sometimes it can hard to see the 1 on the brick out front || (3) DO NOT ring, buzz, or knock \u2014 guest sleeps on overnight window (9 PM\u20136 AM).",
      "instruction_fixes": [
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "My house is a small brick house on the corner that looks like a gingerbread house or like something out of the hobbit. Sometimes it can hard to see the 1 on the brick out front",
      "current_instructions": "My house is a small brick house on the corner that looks like a gingerbread house or like something out of the hobbit. Sometimes it can hard to see the 1 on the brick out front",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 11,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "overnight_window"
      ],
      "priority": 4
    },
    {
      "name": "Mel Kurkjian",
      "email": "melaniedob@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876806",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "5425 Night Sage Ln, Fort Worth, 76109",
      "maps_link": "https://www.google.com/maps/place/5425+Night+Sage+Ln%2C+Fort+Worth%2C+76109+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 5425 Night Sage Ln, Fort Worth, 76109. || (2) You are at the correct location if you see house/building number 5425. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 5425 Night Sage Ln, Fort Worth, 76109. || (2) You are at the correct location if you see house/building number 5425. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "David Levy",
      "email": "davelevy234@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877107",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/399637",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 408",
      "full_address": "210 Saint Paul St, Apt 408, Denver, 80206",
      "maps_link": "https://www.google.com/maps/place/210+Saint+Paul+St%2C+Apt+408%2C+Denver%2C+80206+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 210 Saint Paul St, Apt 408, Denver, 80206. || (2) Building address: 210 Saint Paul St, Apt 408, Denver, 80206. Deliver to Apt 408. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 210 Saint Paul St, Apt 408, Denver, 80206. || (2) Building address: 210 Saint Paul St, Apt 408, Denver, 80206. Deliver to Apt 408. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 408",
      "current_instructions": "Apt 408",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "David Lightner",
      "email": "famcore7@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877025",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/754755",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "12th Ave NE",
      "full_address": "361 12th Ave ne, 12th Ave NE, 2397847602, 34120",
      "maps_link": "https://www.google.com/maps/place/361+12th+Ave+ne%2C+12th+Ave+NE%2C+2397847602%2C+34120+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) 12th Ave NE",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) 12th Ave NE",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "12th Ave NE",
      "current_instructions": "12th Ave NE",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Laire Lightner",
      "email": "laire@lairelightner.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877171",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "361 12th Ave NE, Naples, 34120",
      "maps_link": "https://www.google.com/maps/place/361+12th+Ave+NE%2C+Naples%2C+34120+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "guest_history_status": "clean_record",
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          "code": "container_only",
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    {
      "name": "Chelsea Lundgren",
      "email": "chelseagardiner@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877145",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/394935",
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      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "4207 Holly Ln, Mercer Island, 98040",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "route": "Seattle (route pending)",
      "hub": "Seattle Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Seattle",
      "line_haul": "Seattle Line Haul",
      "courier": "",
      "driver_phone": "",
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      "ltv": "",
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      "risk_score": 28,
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      "risk_factors": [
        "container_only",
        "highlight:blue"
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      "priority": 3
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    {
      "name": "Jason Luse",
      "email": "jlpurchases@pm.me",
      "order_link": "https://app.gomethodology.com/admin/orders/2876678",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/629096",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "301 Meadowlark Ln, Highland Village, 75077",
      "maps_link": "https://www.google.com/maps/place/301+Meadowlark+Ln%2C+Highland+Village%2C+75077+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
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      "driver": "",
      "route": "ERROR (route pending)",
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      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
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          "code": "container_only",
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        "highlight:blue"
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    {
      "name": "Ashwin Manicka",
      "email": "ash@dimesadvisory.xyz",
      "order_link": "https://app.gomethodology.com/admin/orders/2876663",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 5D",
      "full_address": "188 Ludlow St, Apt 5D, New York, 10002",
      "maps_link": "https://www.google.com/maps/place/188+Ludlow+St%2C+Apt+5D%2C+New+York%2C+10002+USA/",
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      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 188 Ludlow St, Apt 5D, New York, 10002. || (2) Building address: 188 Ludlow St, Apt 5D, New York, 10002. Deliver to Apt 5D. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "highlight": "orange",
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      "driver_phone": "",
      "guest_history_status": "clean_record",
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      "is_new_signup": false,
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          "code": "empty_instructions",
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          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
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      "ltv": "",
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      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Jessica Matthews",
      "email": "jessomatt@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876735",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/690602",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 3",
      "full_address": "132 W 121st St, Apt 3, New York, 10027",
      "maps_link": "https://www.google.com/maps/place/132+W+121st+St%2C+Apt+3%2C+New+York%2C+10027+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 132 W 121st St, Apt 3, New York, 10027. || (2) Building address: 132 W 121st St, Apt 3, New York, 10027. Deliver to Apt 3. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "highlight": "orange",
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      "is_new_signup": false,
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        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Lawson Mischer",
      "email": "lawson.w.mischer@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876647",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/493219",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1311 Richmond Rd, Lexington, 40502",
      "maps_link": "https://www.google.com/maps/place/1311+Richmond+Rd%2C+Lexington%2C+40502+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
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      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
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      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
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      "is_new_signup": false,
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          "id": 1,
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          "code": "container_only",
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      "ltv": "",
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    {
      "name": "Jared Morgenstern",
      "email": "jared.morgenstern@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876622",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/468970",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "76 Macdougal St, New York, 10012",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "highlight": "blue",
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          "id": 1,
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          "code": "container_only",
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      "ltv": "",
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      "risk_factors": [
        "container_only",
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    },
    {
      "name": "Serafina Pechan",
      "email": "spechan@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876651",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/450353",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "3440 Alton Ct, Denver, 80238",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 3440 Alton Ct, Denver, 80238. || (2) You are at the correct location if you see house/building number 3440. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
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      "driver": "",
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      "hub": "ERROR (hub pending)",
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      "guest_history_status": "clean_record",
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      "is_new_signup": false,
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      "instruction_fixes": [
        {
          "code": "empty_instructions",
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          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
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          "span": "",
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      "ltv": "",
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      "risk_score": 28,
      "risk_tier": "P2",
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      "name": "David Rene",
      "email": "misterface@me.com",
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      "admin_profile_link": "https://app.gomethodology.com/admin/users/651846",
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      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "203 N Canyonwood Dr, Dripping Springs, 78620",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "delivery_region": "ERROR",
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      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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        "highlight:blue"
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    {
      "name": "Christopher Rivas",
      "email": "chrisarivas@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876943",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "28263 Infinity Cir, Santa Clarita, 91390",
      "maps_link": "https://www.google.com/maps/place/28263+Infinity+Cir%2C+Santa+Clarita%2C+91390+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
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      "route": "ERROR (route pending)",
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      "guest_history_status": "clean_record",
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      "suggested_instructions": "(1) Use Google Maps to navigate to 28263 Infinity Cir, Santa Clarita, 91390. || (2) You are at the correct location if you see house/building number 28263. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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          "code": "container_only",
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      "ltv": "",
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      "risk_score": 28,
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        "highlight:blue"
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    {
      "name": "Corey Saraceni",
      "email": "corey.saraceni2@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876639",
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      "maps_link": "https://www.google.com/maps/place/2014+Fairview+Ave%2C+Apt+3503%2C+Seattle%2C+98121+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 2014 Fairview Ave, Apt 3503, Seattle, 98121. || (2) Building address: 2014 Fairview Ave, Apt 3503, Seattle, 98121. Deliver to Apt 3503. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
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      "error_count": 0,
      "driver": "",
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      "delivery_region": "Seattle",
      "line_haul": "Seattle Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
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      "last_error_summary": "",
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        {
          "code": "empty_instructions",
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          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
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      "instruction_critiques": [],
      "instruction_redline_html": "Apt 3503",
      "current_instructions": "Apt 3503",
      "ltv": "",
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      "vip": "No",
      "risk_score": 6,
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Manal Sarris",
      "email": "manalsarris@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877539",
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      "full_address": "601 W 57th St, Apt 38M, New York, 10019",
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      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 601 W 57th St, Apt 38M, New York, 10019. || (2) Building address: 601 W 57th St, Apt 38M, New York, 10019. Deliver to Apt 38M. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
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      "guest_history_status": "clean_record",
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      "is_new_signup": false,
      "historic_drivers": [],
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      "suggested_instructions": "(1) Use Google Maps to navigate to 601 W 57th St, Apt 38M, New York, 10019. || (2) Building address: 601 W 57th St, Apt 38M, New York, 10019. Deliver to Apt 38M. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
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      "vip": "No",
      "risk_score": 6,
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      "risk_factors": [
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    {
      "name": "Daniel Schachtel",
      "email": "dbs@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876914",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/747199",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "8809 Ranch Club Ct, Park City, 84098",
      "maps_link": "https://www.google.com/maps/place/8809+Ranch+Club+Ct%2C+Park+City%2C+84098+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 8809 Ranch Club Ct, Park City, 84098. || (2) You are at the correct location if you see house/building number 8809. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
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      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
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      "last_error_summary": "",
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      "suggested_instructions": "(1) Use Google Maps to navigate to 8809 Ranch Club Ct, Park City, 84098. || (2) You are at the correct location if you see house/building number 8809. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
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      "instruction_critiques": [
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          "id": 1,
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          "code": "container_only",
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      "ltv": "",
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      "risk_score": 28,
      "risk_tier": "P2",
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      "priority": 3
    },
    {
      "name": "Racheal Smith",
      "email": "racheal.a.keller@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876887",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/744056",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "2644 Hummingbird Rd, Ozark, 65721",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 2644 Hummingbird Rd, Ozark, 65721. || (2) You are at the correct location if you see house/building number 2644. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "hub": "ERROR (hub pending)",
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          "id": 1,
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          "code": "container_only",
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      "ltv": "",
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    {
      "name": "Dmitriy Sushko",
      "email": "suhoij@gmail.com",
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      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "315 Blaine St, Seattle, 98109",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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          "code": "container_only",
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    {
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    {
      "name": "Jamie Annitto",
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      "full_address": "61 Le Mans Ct, Prairie Village, 66208",
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      "full_address": "217 E Custis Ave, Alexandria, 22301",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Sara Behar",
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      "instructions": "Apt 5044. Please leave at front office or apt 5044",
      "full_address": "700 W Vickery Blvd, Apt 5044, Fort Worth, 76104",
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    {
      "name": "Zoey Best",
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      "order_link": "https://app.gomethodology.com/admin/orders/2876946",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "316 Bettie Path Rd, Beaufort, 28516",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Melissa Boldman",
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      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "7510 Palmyra Ave, Las Vegas, 89117",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "revised_instructions": "(1) Use Google Maps to navigate to 260 1st St, Apt 1C, Jersey City, 07302. || (2) Building address: 260 1st St, Apt 1C, Jersey City, 07302. Deliver to Apt 1C. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "name": "Lindsay Garcia",
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            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "risk_factors": [
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    {
      "name": "Whitney Gilley",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "315 Cedar Cir, Madisonville, 42431",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
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      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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      "ltv": "",
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      "risk_score": 28,
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        "highlight:blue"
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    {
      "name": "Maria Elisa Gonzales",
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      "order_link": "https://app.gomethodology.com/admin/orders/2877072",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "3703 Maybeth St, Dallas, 75212",
      "maps_link": "https://www.google.com/maps/place/3703+Maybeth+St%2C+Dallas%2C+75212+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 3703 Maybeth St, Dallas, 75212. || (2) You are at the correct location if you see house/building number 3703. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
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      "hub_address": "",
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      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
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      "is_new_signup": false,
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          "id": 1,
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          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Erika Gray",
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      "order_link": "https://app.gomethodology.com/admin/orders/2877096",
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      "instructions": "Unit 1017",
      "full_address": "420 NW 11th Ave, Unit 1017, Portland, 97209",
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      "revised_instructions": "(1) Unit 1017",
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      "highlight": "orange",
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      "route": "Portland (route pending)",
      "hub": "Seattle Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Portland",
      "line_haul": "Seattle Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
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      "instruction_redline_html": "Unit 1017",
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      "aov": "",
      "vip": "No",
      "risk_score": 6,
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Jessica Grebner",
      "email": "jessba777@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877153",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/750526",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "37206 Conley Rd, Springfield, 97478",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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          "id": 1,
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          "code": "container_only",
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    {
      "name": "Elizabeth Hadley",
      "email": "lizzeehadley@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876734",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "807 Forest Hills Dr, Wilmington, 28403",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
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          "code": "container_only",
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      "ltv": "",
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    {
      "name": "Sinead Haley",
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      "order_link": "https://app.gomethodology.com/admin/orders/2876821",
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Nichelle Halstrom",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "highlight": "blue",
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      "delivery_region": "ERROR",
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      "full_address": "4755 Miami Rd, Cincinnati, 45243",
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      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
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      "last_error_summary": "",
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      "suggested_instructions": "(1) Use Google Maps to navigate to 3115 NW 91st St, Seattle, 98117. || (2) You are at the correct location if you see house/building number 3115. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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          "code": "container_only",
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        "highlight:blue"
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      "delivery_window": "10:00 AM - 12:00 PM",
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      "full_address": "700 NE 26th Ter, Unit 4902, Miami, 33137",
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      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 4902.",
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      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
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      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
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      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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      "risk_score": 6,
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      "risk_factors": [
        "highlight:orange"
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      "priority": 4
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    {
      "name": "Lauren Kujawski",
      "email": "lauren.kujawski@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876897",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/677791",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "5 Saunders Point Ln, Annapolis, 21403",
      "maps_link": "https://www.google.com/maps/place/5+Saunders+Point+Ln%2C+Annapolis%2C+21403+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 5 Saunders Point Ln, Annapolis, 21403. || (2) You are at the correct location if you see house/building number 5. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
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      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
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      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
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          "code": "container_only",
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      "ltv": "",
      "aov": "",
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        "highlight:blue"
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    {
      "name": "Adam L",
      "email": "aquarianadam@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876701",
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      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Ph 1",
      "full_address": "199 Chrystie St, Ph 1, New York, 10002",
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      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 199 Chrystie St, Ph 1, New York, 10002. || (2) You are at the correct location if you see house/building number 199. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
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      "feedback_history": [],
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      "route": "ERROR (route pending)",
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      "guest_history_status": "clean_record",
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      "is_new_signup": false,
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      "suggested_instructions": "(1) Use Google Maps to navigate to 199 Chrystie St, Ph 1, New York, 10002. || (2) You are at the correct location if you see house/building number 199. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
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      "instruction_critiques": [],
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      "ltv": "",
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      "vip": "No",
      "risk_score": 0,
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      "risk_factors": [],
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    },
    {
      "name": "Jenifer Lambert",
      "email": "jenifer.m.lambert@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877548",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "12216 Scenic Dr, Edmonds, 98026",
      "maps_link": "https://www.google.com/maps/place/12216+Scenic+Dr%2C+Edmonds%2C+98026+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 12216 Scenic Dr, Edmonds, 98026. || (2) You are at the correct location if you see house/building number 12216. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Seattle (route pending)",
      "hub": "Seattle Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Seattle",
      "line_haul": "Seattle Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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      "suggested_instructions": "(1) Use Google Maps to navigate to 12216 Scenic Dr, Edmonds, 98026. || (2) You are at the correct location if you see house/building number 12216. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
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      "instruction_critiques": [
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          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
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      "ltv": "",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
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    {
      "name": "Emma Laramie",
      "email": "emmaqlaramie@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876652",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/567813",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 519",
      "full_address": "1000 S Capitol St SE, Apt 519, Washington, 20003",
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      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 1000 S Capitol St SE, Apt 519, Washington, 20003. || (2) Building address: 1000 S Capitol St SE, Apt 519, Washington, 20003. Deliver to Apt 519. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
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      "is_new_signup": false,
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      "instruction_fixes": [
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      "instruction_critiques": [],
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      "aov": "",
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      "risk_score": 6,
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Mercedes Laris",
      "email": "jules02010828@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876778",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
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    {
      "name": "Isabella Lecompte",
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      "revised_instructions": "(1) Use Google Maps to navigate to 305 E 63rd St, Apt 8O, New York, 10065. || (2) Building address: 305 E 63rd St, Apt 8O, New York, 10065. Deliver to Apt 8O. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Madeleine Loeffler",
      "email": "maddieoparker@gmail.com",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "hub": "ERROR (hub pending)",
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      "courier": "",
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    {
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      "full_address": "150 Hickory Dr, Coraopolis, 15108",
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    {
      "name": "Erin Matson",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Carol McCullough",
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      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "106 Sheffield Ct, Nashville, 37215",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Elle McCulty",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Joanna McNamara",
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      "full_address": "70-4 Sill Ln, Old Lyme, 06371",
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      "full_address": "7611 Lost Pecan Way, Missouri City, 77459",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "18108 John Robbins Ln, Cornelius, 28031",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Callum O'Connor",
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      "name": "karolina oginska",
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    {
      "name": "Khin Oo",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
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      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1805 Pierce St NE, Minneapolis, 55418. || (2) You are at the correct location if you see house/building number 1805. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Andrea Palladino",
      "email": "yinzuac@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876983",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/444366",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "4560 Bordeaux Ave, Dallas, 75205",
      "maps_link": "https://www.google.com/maps/place/4560+Bordeaux+Ave%2C+Dallas%2C+75205+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 4560 Bordeaux Ave, Dallas, 75205. || (2) You are at the correct location if you see house/building number 4560. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 4560 Bordeaux Ave, Dallas, 75205. || (2) You are at the correct location if you see house/building number 4560. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "robert parrish",
      "email": "bobby@flavcity.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876709",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/680316",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "8786 Skyward St, Boca Raton, 33496",
      "maps_link": "https://www.google.com/maps/place/8786+Skyward+St%2C+Boca+Raton%2C+33496+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 8786 Skyward St, Boca Raton, 33496. || (2) You are at the correct location if you see house/building number 8786. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 8786 Skyward St, Boca Raton, 33496. || (2) You are at the correct location if you see house/building number 8786. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Jeanine Patrick",
      "email": "patrickjeanine@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876754",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/511592",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "No code, but please watch for bears",
      "full_address": "418 Annandale Dr, Lake Arrowhead, 92352",
      "maps_link": "https://www.google.com/maps/place/418+Annandale+Dr%2C+Lake+Arrowhead%2C+92352+USA/",
      "reviewed": "",
      "notes": "Last error [2026-01-19] [#delivery-status]: Failed delivery \u2014 \"BUSSINES CLOSED \u00b7 Ops: Reached out to the driver. He's on his way back to leave the box outside the door as per guest's req\u2026\"",
      "revised_instructions": "(1) No code, but please watch for bears",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-01-19",
          "source": "#delivery-status:2026-01-19",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "BUSSINES CLOSED",
          "thread_context": "Reached out to the driver. He's on his way back to leave the box outside the door as per guest's request.",
          "guest_report": "BUSSINES CLOSED",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Jeanine Patrick *Failure Reason:* OTHER *Failure Notes:* BUSSINES CLOSED _If this is not a cancelation, list action items for this issue in the thread. _ | Cyrille Mon: Reached out to the driver. He's on his way back to leave the box outside the door as per guest's\u2026",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1768805437113329",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 1,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-01-19",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 BUSSINES CLOSED",
          "guest_report": "BUSSINES CLOSED",
          "what_happened": "BUSSINES CLOSED",
          "failure_reason": "OTHER",
          "failure_notes": "BUSSINES CLOSED",
          "driver": "",
          "resolution": "Reached out to the driver. He's on his way back to leave the box outside the door as per guest's request.",
          "source": "#delivery-status:2026-01-19",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1768805437113329",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 BUSSINES CLOSED",
      "last_error_date": "2026-01-19",
      "suggested_instructions": "(1) No code, but please watch for bears",
      "instruction_fixes": [],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-01-19]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"BUSSINES CLOSED\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-01-19",
            "source": "#delivery-status:2026-01-19",
            "channel": "#delivery-status",
            "quote": "BUSSINES CLOSED",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1768805437113329",
            "ticket_link": "",
            "driver": ""
          }
        }
      ],
      "instruction_redline_html": "No code, but please watch for bears",
      "current_instructions": "No code, but please watch for bears",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 34,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_failed_delivery",
        "highlight:red"
      ],
      "priority": 3
    },
    {
      "name": "Philip Patterson",
      "email": "philop.patterson928@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877165",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 302",
      "full_address": "100 Christopher Columbus Dr, Apt 302, Jersey City, 07302",
      "maps_link": "https://www.google.com/maps/place/100+Christopher+Columbus+Dr%2C+Apt+302%2C+Jersey+City%2C+07302+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 100 Christopher Columbus Dr, Apt 302, Jersey City, 07302. || (2) Building address: 100 Christopher Columbus Dr, Apt 302, Jersey City, 07302. Deliver to Apt 302. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 100 Christopher Columbus Dr, Apt 302, Jersey City, 07302. || (2) Building address: 100 Christopher Columbus Dr, Apt 302, Jersey City, 07302. Deliver to Apt 302. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 302",
      "current_instructions": "Apt 302",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Gina Perez",
      "email": "ginamelissa93@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877551",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 1003",
      "full_address": "2000 Salzedo St, Apt 1003, Coral Gables, 33134",
      "maps_link": "https://www.google.com/maps/place/2000+Salzedo+St%2C+Apt+1003%2C+Coral+Gables%2C+33134+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 2000 Salzedo St, Apt 1003, Coral Gables, 33134. || (2) Building address: 2000 Salzedo St, Apt 1003, Coral Gables, 33134. Deliver to Apt 1003. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 2000 Salzedo St, Apt 1003, Coral Gables, 33134. || (2) Building address: 2000 Salzedo St, Apt 1003, Coral Gables, 33134. Deliver to Apt 1003. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 1003",
      "current_instructions": "Apt 1003",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Joan Pizitz",
      "email": "jpizitz@outlook.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877518",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "2743 Altadena Rd, Vestavia, 35243",
      "maps_link": "https://www.google.com/maps/place/2743+Altadena+Rd%2C+Vestavia%2C+35243+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 2743 Altadena Rd, Vestavia, 35243. || (2) You are at the correct location if you see house/building number 2743. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 2743 Altadena Rd, Vestavia, 35243. || (2) You are at the correct location if you see house/building number 2743. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Jennifer Pocurull",
      "email": "jpocurull@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877532",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/487631",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "4904 Whistling Straits Loop, College Station, 77845",
      "maps_link": "https://www.google.com/maps/place/4904+Whistling+Straits+Loop%2C+College+Station%2C+77845+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 4904 Whistling Straits Loop, College Station, 77845. || (2) You are at the correct location if you see house/building number 4904. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
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    {
      "name": "Erin Rochman",
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    {
      "name": "Jessica Rosenberg",
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      "full_address": "201 Palos Verdes Dr, Lakeway, 78734",
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    {
      "name": "Andrea Russinovich",
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    {
      "name": "Sanjana Sahu",
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      "full_address": "852 Herbelin Rd, New Braunfels, 78132",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "hub": "Seattle Line Haul (hub pending)",
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      "delivery_region": "Seattle",
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    {
      "name": "Michael Smith",
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      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "8024 Hobbes Way, Palm Beach Gardens, 33418",
      "maps_link": "https://www.google.com/maps/place/8024+Hobbes+Way%2C+Palm+Beach+Gardens%2C+33418+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 8024 Hobbes Way, Palm Beach Gardens, 33418. || (2) You are at the correct location if you see house/building number 8024. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
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      "guest_history_status": "clean_record",
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          "code": "container_only",
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    {
      "name": "Hannah Stanford",
      "email": "hannahkatestanford@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876773",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/720224",
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      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1134 W Montana St, Chicago, 60614",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
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          "code": "container_only",
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    {
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Carolyn Stephenson",
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      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 230 E Long St, Apt 664, Columbus, 43215. || (2) Building address: 230 E Long St, Apt 664, Columbus, 43215. Deliver to Apt 664. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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    {
      "name": "anne stinson",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Shiliang Tang",
      "email": "shiliang.tang@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876686",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/644746",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 16A",
      "full_address": "440 E 62nd St, Apt 16A, New York, 10065",
      "maps_link": "https://www.google.com/maps/place/440+E+62nd+St%2C+Apt+16A%2C+New+York%2C+10065+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 440 E 62nd St, Apt 16A, New York, 10065. || (2) Building address: 440 E 62nd St, Apt 16A, New York, 10065. Deliver to Apt 16A. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 440 E 62nd St, Apt 16A, New York, 10065. || (2) Building address: 440 E 62nd St, Apt 16A, New York, 10065. Deliver to Apt 16A. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 16A",
      "current_instructions": "Apt 16A",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Lynn Tarantino",
      "email": "lynntarantino776@outlook.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876948",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/750298",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1211 Lindenhurst Rd, Yardley, 19067",
      "maps_link": "https://www.google.com/maps/place/1211+Lindenhurst+Rd%2C+Yardley%2C+19067+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 1211 Lindenhurst Rd, Yardley, 19067. || (2) You are at the correct location if you see house/building number 1211. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1211 Lindenhurst Rd, Yardley, 19067. || (2) You are at the correct location if you see house/building number 1211. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Teri Taylor",
      "email": "texasteri@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876827",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/444508",
      "delivery_window": "",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "ERROR, ERROR, ERROR",
      "maps_link": "https://www.google.com/maps/place/ERROR%2C+ERROR%2C+ERROR+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to ERROR, ERROR, ERROR. || (2) You are at the correct location: ERROR, ERROR, ERROR. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to ERROR, ERROR, ERROR. || (2) You are at the correct location: ERROR, ERROR, ERROR. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Joylnn Teague",
      "email": "sjteague@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877020",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/754579",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Unit 1073",
      "full_address": "8180 E Shea Blvd, Unit 1073, Scottsdale, 85260",
      "maps_link": "https://www.google.com/maps/place/8180+E+Shea+Blvd%2C+Unit+1073%2C+Scottsdale%2C+85260+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 1073",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Unit 1073",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Unit 1073",
      "current_instructions": "Unit 1073",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Emily Tempels",
      "email": "emilytempels@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876997",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/753693",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "4303A Dale Ave, Nashville, 37204",
      "maps_link": "https://www.google.com/maps/place/4303A+Dale+Ave%2C+Nashville%2C+37204+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 4303A Dale Ave, Nashville, 37204. || (2) You are at the correct location if you see house/building number 4303. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 4303A Dale Ave, Nashville, 37204. || (2) You are at the correct location if you see house/building number 4303. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Olga Terets",
      "email": "promotions1995@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877157",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/746087",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Unit 1502",
      "full_address": "210 Wall St, Unit 1502, Seattle, 98121",
      "maps_link": "https://www.google.com/maps/place/210+Wall+St%2C+Unit+1502%2C+Seattle%2C+98121+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Unit 1502",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Seattle (route pending)",
      "hub": "Seattle Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Seattle",
      "line_haul": "Seattle Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
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      "instruction_critiques": [],
      "instruction_redline_html": "Unit 1502",
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      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
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      "priority": 4
    },
    {
      "name": "Valene Torres",
      "email": "valene2014@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876942",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/747896",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Please deliver to the backside of the house. When facing the house turn right and deliver at the back porch in the shade",
      "full_address": "8650 Island Dr S, Seattle, 98118",
      "maps_link": "https://www.google.com/maps/place/8650+Island+Dr+S%2C+Seattle%2C+98118+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please deliver to the backside of the house. || (2) You are at the CORRECT house if you see the number 8650 on the mailbox or building. || (3) When facing the house turn right and deliver at the back porch in the shade",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Seattle (route pending)",
      "hub": "Seattle Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Seattle",
      "line_haul": "Seattle Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please deliver to the backside of the house. || (2) You are at the CORRECT house if you see the number 8650 on the mailbox or building. || (3) When facing the house turn right and deliver at the back porch in the shade",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Please deliver to the backside of the house. When facing the house turn right and deliver at the back porch in the shade</span>",
      "current_instructions": "Please deliver to the backside of the house. When facing the house turn right and deliver at the back porch in the shade",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 14,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers"
      ],
      "priority": 4
    },
    {
      "name": "Marie Vagedes",
      "email": "breezymariez@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877090",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "206 Bunker Hill Ln, Dunedin, 34698",
      "maps_link": "https://www.google.com/maps/place/206+Bunker+Hill+Ln%2C+Dunedin%2C+34698+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 206 Bunker Hill Ln, Dunedin, 34698. || (2) You are at the correct location if you see house/building number 206. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 206 Bunker Hill Ln, Dunedin, 34698. || (2) You are at the correct location if you see house/building number 206. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
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            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
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            "ticket_link": ""
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        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Sally Venverloh",
      "email": "sallyven@sbcglobal.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2876742",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 704",
      "full_address": "250 E Pearson St, Apt 704, Chicago, 60611",
      "maps_link": "https://www.google.com/maps/place/250+E+Pearson+St%2C+Apt+704%2C+Chicago%2C+60611+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 250 E Pearson St, Apt 704, Chicago, 60611. || (2) Building address: 250 E Pearson St, Apt 704, Chicago, 60611. Deliver to Apt 704. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 250 E Pearson St, Apt 704, Chicago, 60611. || (2) Building address: 250 E Pearson St, Apt 704, Chicago, 60611. Deliver to Apt 704. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
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      "instruction_critiques": [],
      "instruction_redline_html": "Apt 704",
      "current_instructions": "Apt 704",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Nancy Vu",
      "email": "nancy_m_vu@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876672",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "10699 Bright Willow Ln, Vienna, 22181",
      "maps_link": "https://www.google.com/maps/place/10699+Bright+Willow+Ln%2C+Vienna%2C+22181+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 10699 Bright Willow Ln, Vienna, 22181. || (2) You are at the correct location if you see house/building number 10699. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 10699 Bright Willow Ln, Vienna, 22181. || (2) You are at the correct location if you see house/building number 10699. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
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          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
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      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
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          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
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          "span": "",
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      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Shikha Wadhwani",
      "email": "swadhwanimd@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876777",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 1221. Food must be handed to concierge to be kept cool",
      "full_address": "4343 Woodhead St, Apt 1221, Houston, 77098",
      "maps_link": "https://www.google.com/maps/place/4343+Woodhead+St%2C+Apt+1221%2C+Houston%2C+77098+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Apt 1221. || (2) Food must be handed to concierge to be kept cool",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
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      "suggested_instructions": "(1) Apt 1221. || (2) Food must be handed to concierge to be kept cool",
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      "instruction_redline_html": "Apt 1221. Food must be handed to concierge to be kept cool",
      "current_instructions": "Apt 1221. Food must be handed to concierge to be kept cool",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Ashley Walton",
      "email": "2ashleywalton@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876792",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/629691",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt P1",
      "full_address": "123 E 2nd Ave, Apt P1, Salt Lake City, 84103",
      "maps_link": "https://www.google.com/maps/place/123+E+2nd+Ave%2C+Apt+P1%2C+Salt+Lake+City%2C+84103+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 123 E 2nd Ave, Apt P1, Salt Lake City, 84103. || (2) Building address: 123 E 2nd Ave, Apt P1, Salt Lake City, 84103. Deliver to Apt P1. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 123 E 2nd Ave, Apt P1, Salt Lake City, 84103. || (2) Building address: 123 E 2nd Ave, Apt P1, Salt Lake City, 84103. Deliver to Apt P1. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
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      ],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt P1",
      "current_instructions": "Apt P1",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Anni Wang",
      "email": "xinyianniwang88@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876819",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/240463",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "17c",
      "full_address": "159 west 53rd, 17c, New York, 10019",
      "maps_link": "https://www.google.com/maps/place/159+west+53rd%2C+17c%2C+New+York%2C+10019+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 159 west 53rd, 17c, New York, 10019. || (2) You are at the correct location if you see house/building number 159. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
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      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
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      "suggested_instructions": "(1) Use Google Maps to navigate to 159 west 53rd, 17c, New York, 10019. || (2) You are at the correct location if you see house/building number 159. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
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      "instruction_critiques": [],
      "instruction_redline_html": "17c",
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      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Leanne Welds",
      "email": "leanne.welds@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876852",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/439424",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 1EW",
      "full_address": "5311 Skillman Ave, Apt 1EW, Woodside, 11377",
      "maps_link": "https://www.google.com/maps/place/5311+Skillman+Ave%2C+Apt+1EW%2C+Woodside%2C+11377+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 5311 Skillman Ave, Apt 1EW, Woodside, 11377. || (2) Building address: 5311 Skillman Ave, Apt 1EW, Woodside, 11377. Deliver to Apt 1EW. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
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      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
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      "instruction_critiques": [],
      "instruction_redline_html": "Apt 1EW",
      "current_instructions": "Apt 1EW",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
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      "priority": 4
    },
    {
      "name": "Maria Wilcox",
      "email": "mariaswilcox@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876654",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "4584 Portillo Pl, Colorado Springs, 80924",
      "maps_link": "https://www.google.com/maps/place/4584+Portillo+Pl%2C+Colorado+Springs%2C+80924+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 4584 Portillo Pl, Colorado Springs, 80924. || (2) You are at the correct location if you see house/building number 4584. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
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      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
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          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
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      ],
      "instruction_critiques": [
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          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
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          "span": "",
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            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      ],
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      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Jessica Willey",
      "email": "germbrella@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877046",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/655686",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "11 Avenue F, Marathon, 33050",
      "maps_link": "https://www.google.com/maps/place/11+Avenue+F%2C+Marathon%2C+33050+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 11 Avenue F, Marathon, 33050. || (2) You are at the correct location if you see house/building number 11. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
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      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
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      "last_error_summary": "",
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        {
          "code": "empty_instructions",
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          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
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      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
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            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
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      "risk_factors": [
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        "highlight:blue"
      ],
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      "name": "S Hairston",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "name": "Abby Lightner",
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        "highlight:blue"
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      "revised_instructions": "(1) Use Google Maps to navigate to 345 E Deshler Ave, Apt 106, Columbus, 43206. || (2) Building address: 345 E Deshler Ave, Apt 106, Columbus, 43206. Deliver to Apt 106. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "highlight": "orange",
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      "guest_history_status": "clean_record",
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      "risk_score": 6,
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    {
      "name": "Morgan Demel",
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      "order_link": "https://app.gomethodology.com/admin/orders/2876696",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
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          "code": "container_only",
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    {
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      "revised_instructions": "(1) Use Google Maps to navigate to 4265 Murphy Rd, # 4265, Binghamton, 13903. || (2) You are at the correct location if you see house/building number 4265. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "guest_history_status": "clean_record",
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      "risk_score": 0,
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    {
      "name": "Dylan Gaines",
      "email": "dylan@dylangaines.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876973",
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      "full_address": "13417 NW 48th Ave, Vancouver, 98685",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "feedback_history": [],
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      "driver": "",
      "route": "ERROR (route pending)",
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      "is_new_signup": false,
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    {
      "name": "Madison Gaines",
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      "order_link": "https://app.gomethodology.com/admin/orders/2876974",
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    {
      "name": "Mike Gioja",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Katie Gupta",
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      "risk_factors": [
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    {
      "name": "Leigh Ann Kelley",
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      "name": "Pamela Ross",
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      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "15033 Dakota Trl N, Prior Lake, 55372",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "highlight": "blue",
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      "guest_history_status": "clean_record",
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    {
      "name": "Jennifer Ruggero",
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      "order_link": "https://app.gomethodology.com/admin/orders/2877530",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "5801 Highland Hills Ter, Austin, 78731",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
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      "historic_drivers": [],
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          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
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      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
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      "ltv": "",
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      "risk_factors": [
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        "highlight:blue"
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    {
      "name": "Irene Sanchez",
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      "order_link": "https://app.gomethodology.com/admin/orders/2876671",
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      "instructions": "Apt 204",
      "full_address": "510 E 14th St, Apt 204, New York, 10009",
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      "revised_instructions": "(1) Use Google Maps to navigate to 510 E 14th St, Apt 204, New York, 10009. || (2) Building address: 510 E 14th St, Apt 204, New York, 10009. Deliver to Apt 204. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
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      "driver": "",
      "route": "ERROR (route pending)",
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      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
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      "driver_phone": "",
      "guest_history_status": "clean_record",
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      "is_new_signup": false,
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          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
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      "current_instructions": "Apt 204",
      "ltv": "",
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      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
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      "priority": 4
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    {
      "name": "Nikki Selden",
      "email": "nportner911@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876638",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/513084",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "4135 Belair Ln, Naples, 34103",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 4135 Belair Ln, Naples, 34103. || (2) You are at the correct location if you see house/building number 4135. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
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      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
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      "last_error_summary": "",
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      "suggested_instructions": "(1) Use Google Maps to navigate to 4135 Belair Ln, Naples, 34103. || (2) You are at the correct location if you see house/building number 4135. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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          "code": "container_only",
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      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
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      "risk_factors": [
        "container_only",
        "highlight:blue"
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    },
    {
      "name": "Jen Tompkins",
      "email": "jennifer.tompkins@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877550",
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      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1956 Rock Crk, Akron, 44333",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
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      "driver": "",
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      "driver_phone": "",
      "guest_history_status": "clean_record",
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      "is_new_signup": false,
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      "instruction_critiques": [
        {
          "id": 1,
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          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
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          "spans": [],
          "span": "",
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      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
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      "ltv": "",
      "aov": "",
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      "risk_score": 28,
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      "risk_factors": [
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    {
      "name": "Devin VanderMaas",
      "email": "devinvandermaas@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876790",
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      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Unit B",
      "full_address": "190 Main St, Unit B, New Canaan, 06840",
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      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 190 Main St, Unit B, New Canaan, 06840. || (2) Building address: 190 Main St, Unit B, New Canaan, 06840. Deliver to Unit B. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "driver_phone": "",
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      "risk_score": 6,
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      "risk_factors": [
        "highlight:orange"
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      "priority": 4
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    {
      "name": "Eric Vincent",
      "email": "ev9667@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877011",
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      "instructions": "Apt 169",
      "full_address": "51 Forest Ave, Apt 169, Old Greenwich, 06870",
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      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 51 Forest Ave, Apt 169, Old Greenwich, 06870. || (2) Building address: 51 Forest Ave, Apt 169, Old Greenwich, 06870. Deliver to Apt 169. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
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      "is_new_signup": false,
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      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
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      "risk_score": 6,
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Mariya Wharry",
      "email": "mariya.wharry@gmail.com",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
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      "maps_link": "https://www.google.com/maps/place/3051+Concerto+St%2C+Lodi%2C+95242+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
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      "line_haul": "ERROR",
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      "revised_instructions": "(1) Use Google Maps to navigate to 1150 Park Ave, Apt 14C, New York, 10128. || (2) Building address: 1150 Park Ave, Apt 14C, New York, 10128. Deliver to Apt 14C. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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    {
      "name": "Abigail Wolitzer",
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      "order_link": "https://app.gomethodology.com/admin/orders/2877516",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "is_new_signup": false,
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    {
      "name": "Kristina Yost",
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      "order_link": "https://app.gomethodology.com/admin/orders/2876726",
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      "instructions": "Apt 7D",
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      "revised_instructions": "(1) Use Google Maps to navigate to 20 W 84th St, Apt 7D, New York, 10024. || (2) Building address: 20 W 84th St, Apt 7D, New York, 10024. Deliver to Apt 7D. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "risk_factors": [
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    {
      "name": "Ingrid Zagzebski",
      "email": "ingrid.zagzebski@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877541",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Amber Franz",
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    {
      "name": "Hannah Freeman",
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    {
      "name": "Amy Fu",
      "email": "amyfuusc@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876886",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "8702 Crest Basin Ct, Las Vegas, 89123",
      "maps_link": "https://www.google.com/maps/place/8702+Crest+Basin+Ct%2C+Las+Vegas%2C+89123+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 8702 Crest Basin Ct, Las Vegas, 89123. || (2) You are at the correct location if you see house/building number 8702. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 8702 Crest Basin Ct, Las Vegas, 89123. || (2) You are at the correct location if you see house/building number 8702. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
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            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
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          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Moriah Glenn",
      "email": "moriahglenn@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876811",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/412022",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Leave on bench on front porch. Please do not leave on ground",
      "full_address": "5341 Fernhill Dr, Charlotte, 28217",
      "maps_link": "https://www.google.com/maps/place/5341+Fernhill+Dr%2C+Charlotte%2C+28217+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Leave on bench on front porch. || (2) You are at the CORRECT house if you see the number 5341 on the mailbox or building. || (3) Please do not leave on ground",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
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      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Leave on bench on front porch. Please do not leave on ground</span>",
      "current_instructions": "Leave on bench on front porch. Please do not leave on ground",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 8,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers"
      ],
      "priority": 4
    },
    {
      "name": "Danny Hannoush",
      "email": "danny@ddmproperty.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877211",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "116 Forest Ridge Rd, West Springfield, 01089",
      "maps_link": "https://www.google.com/maps/place/116+Forest+Ridge+Rd%2C+West+Springfield%2C+01089+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 116 Forest Ridge Rd, West Springfield, 01089. || (2) You are at the correct location if you see house/building number 116. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 116 Forest Ridge Rd, West Springfield, 01089. || (2) You are at the correct location if you see house/building number 116. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Dawn Loesch",
      "email": "dawn18loesch@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877143",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/751780",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1053 Pinewood Lake Ct, Greenacres, 33415",
      "maps_link": "https://www.google.com/maps/place/1053+Pinewood+Lake+Ct%2C+Greenacres%2C+33415+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 1053 Pinewood Lake Ct, Greenacres, 33415. || (2) You are at the correct location if you see house/building number 1053. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1053 Pinewood Lake Ct, Greenacres, 33415. || (2) You are at the correct location if you see house/building number 1053. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Devin MacLean",
      "email": "devinmaclean21@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876848",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/692305",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1015 Windfaire Pl, Roswell, 30076",
      "maps_link": "https://www.google.com/maps/place/1015+Windfaire+Pl%2C+Roswell%2C+30076+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 1015 Windfaire Pl, Roswell, 30076. || (2) You are at the correct location if you see house/building number 1015. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1015 Windfaire Pl, Roswell, 30076. || (2) You are at the correct location if you see house/building number 1015. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Christina MacRosty",
      "email": "christina.macrosty@outlook.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877522",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 128. Leave box in the refrigerated parcel locker in package room",
      "full_address": "3820 S River Pkwy, Apt 128, Portland, 97239",
      "maps_link": "https://www.google.com/maps/place/3820+S+River+Pkwy%2C+Apt+128%2C+Portland%2C+97239+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Leave box in the refrigerated parcel locker in package room",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Portland (route pending)",
      "hub": "Seattle Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Portland",
      "line_haul": "Seattle Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Leave box in the refrigerated parcel locker in package room",
      "instruction_fixes": [],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 128. Leave box in the refrigerated parcel locker in package room",
      "current_instructions": "Apt 128. Leave box in the refrigerated parcel locker in package room",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Sheri Maibach",
      "email": "sheri@themaibachs.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877009",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/509389",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "2500 Turtle Lake Dr, Bloomfield Hills, 48302",
      "maps_link": "https://www.google.com/maps/place/2500+Turtle+Lake+Dr%2C+Bloomfield+Hills%2C+48302+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 2500 Turtle Lake Dr, Bloomfield Hills, 48302. || (2) You are at the correct location if you see house/building number 2500. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 2500 Turtle Lake Dr, Bloomfield Hills, 48302. || (2) You are at the correct location if you see house/building number 2500. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Ben Merris",
      "email": "benjamin_merris@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877023",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/754738",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "70-4 Sill Ln, Old Lyme, 06371",
      "maps_link": "https://www.google.com/maps/place/70-4+Sill+Ln%2C+Old+Lyme%2C+06371+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 70-4 Sill Ln, Old Lyme, 06371. || (2) You are at the correct location if you see house/building number 70. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
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    {
      "name": "Fernanda Murillo",
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      "full_address": "3916 Revard Rd, Celina, 75009",
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    {
      "name": "Sharon Ohayon",
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      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "421 Lakeside Dr, Rock Hill, 29730",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "ltv": "",
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    {
      "name": "Michael Phin",
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      "order_link": "https://app.gomethodology.com/admin/orders/2877036",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/755113",
      "delivery_window": "10:00 AM - 12:00 PM",
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      "full_address": "365 W 28th St, Apt 8B, New York, 10001",
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      "revised_instructions": "(1) Use Google Maps to navigate to 365 W 28th St, Apt 8B, New York, 10001. || (2) Building address: 365 W 28th St, Apt 8B, New York, 10001. Deliver to Apt 8B. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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    {
      "name": "Lawrence Pross",
      "email": "lawrencepross@gmail.com",
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      "revised_instructions": "(1) Use Google Maps to navigate to 18201 Collins Ave, Apt TS09, Sunny Isles Beach, 33160. || (2) Building address: 18201 Collins Ave, Apt TS09, Sunny Isles Beach, 33160. Deliver to Apt TS09. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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    {
      "name": "Tiana Rao",
      "email": "tianaraorn@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876872",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/608100",
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      "full_address": "79 Green St, Woburn, 01801",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Lauren Ross",
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    {
      "name": "Spencer Stewart",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "428 B W Dakota Av, Telluride, 81435",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Vincent Nguyen",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "3520 East Ave, Rochester, 14618",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Ma Nu",
      "email": "flatbushchai@gmail.com",
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    {
      "name": "Emily Sagy",
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      "name": "Tarin Smallfield",
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    {
      "name": "devan szczepanski",
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          "code": "container_only",
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      "risk_score": 28,
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    {
      "name": "Sean Uyehara",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "3148 Cerone Ct, Las Vegas, 89141",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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          "code": "container_only",
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    {
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      "order_link": "https://app.gomethodology.com/admin/orders/2876870",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/567597",
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      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 260 1st St, Apt 1C, Jersey City, 07302. || (2) Building address: 260 1st St, Apt 1C, Jersey City, 07302. Deliver to Apt 1C. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "highlight": "orange",
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      "hub_address": "",
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      "guest_history_status": "clean_record",
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Natalia Abelson",
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      "order_link": "https://app.gomethodology.com/admin/orders/2877523",
      "admin_profile_link": "",
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      "instructions": "Apt 806",
      "full_address": "4545 Center Blvd, Apt 806, Long Island City, 11109",
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      "revised_instructions": "(1) Use Google Maps to navigate to 4545 Center Blvd, Apt 806, Long Island City, 11109. || (2) Building address: 4545 Center Blvd, Apt 806, Long Island City, 11109. Deliver to Apt 806. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "guest_history_status": "clean_record",
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      "is_new_signup": false,
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      "risk_score": 6,
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Stephen Cheng",
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      "order_link": "https://app.gomethodology.com/admin/orders/2877524",
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      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 4545 Center Blvd, Apt 806, Long Island City, 11109. || (2) Building address: 4545 Center Blvd, Apt 806, Long Island City, 11109. Deliver to Apt 806. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "highlight": "orange",
      "feedback_history": [],
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      "driver": "",
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      "is_new_signup": false,
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          "code": "empty_instructions",
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          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
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      "risk_factors": [
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    {
      "name": "Caitlin Ryan",
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      "full_address": "8 Goldfinch Ln, Hilton Head Island, 29928",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
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      "route": "ERROR (route pending)",
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      "delivery_region": "ERROR",
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      "driver_phone": "",
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      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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      "instruction_fixes": [
        {
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          "code": "container_only",
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        "container_only",
        "highlight:blue"
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    {
      "name": "Ian Baker",
      "email": "ibakerwork2@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876980",
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      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 1815 Central Park Dr, Ste 110, Steamboat Springs, 80487. || (2) Building address: 1815 Central Park Dr, Ste 110, Steamboat Springs, 80487. Deliver to Ste 110. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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        "highlight:orange"
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    {
      "name": "Kris Helmick",
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      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Michele Betts Ross",
      "email": "me11is3@hotmail.com",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "full_address": "2943 Thicket Willow St, Las Vegas, 89135",
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      "name": "Kyle Beatty",
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      "full_address": "5 Orchard View Dr, Amherst, 03031",
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      "name": "Nirav Das",
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      "name": "Bob Kramer",
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    {
      "name": "Laire Lightner",
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      "full_address": "2775 N Quincy St, Arlington, 22207",
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      "full_address": "7554 Siena Blvd, Myrtle Beach, 29572",
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      "name": "Dr. Lorraine Byrd",
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    {
      "name": "Laura Groschen",
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      "admin_profile_link": "https://app.gomethodology.com/admin/users/562918",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "3018 Long Branch Cir, Franklin, 37064",
      "maps_link": "https://www.google.com/maps/place/3018+Long+Branch+Cir%2C+Franklin%2C+37064+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "highlight": "blue",
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      "driver": "",
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      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
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      "is_new_signup": false,
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          "code": "container_only",
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        "highlight:blue"
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    {
      "name": "Lisa Harriman",
      "email": "lisakharriman@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876732",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/678582",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 3",
      "full_address": "4435 N Paulina St, Apt 3, Chicago, 60640",
      "maps_link": "https://www.google.com/maps/place/4435+N+Paulina+St%2C+Apt+3%2C+Chicago%2C+60640+USA/",
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      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 4435 N Paulina St, Apt 3, Chicago, 60640. || (2) Building address: 4435 N Paulina St, Apt 3, Chicago, 60640. Deliver to Apt 3. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
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      "driver": "",
      "route": "ERROR (route pending)",
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      "guest_history_status": "clean_record",
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      "is_new_signup": false,
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          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
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      "risk_score": 6,
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Mitali Jariwala",
      "email": "mitali.jariwala@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877106",
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      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "27412 NE 155th Pl, Duvall, 98019",
      "maps_link": "https://www.google.com/maps/place/27412+NE+155th+Pl%2C+Duvall%2C+98019+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "highlight": "blue",
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      "driver": "",
      "route": "Seattle (route pending)",
      "hub": "Seattle Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Seattle",
      "line_haul": "Seattle Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
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          "code": "container_only",
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    {
      "name": "Cosi Klinger",
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      "order_link": "https://app.gomethodology.com/admin/orders/2876710",
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      "instructions": "Unit B697-D",
      "full_address": "515 14th Ave SE Unit, Unit B697-D, Minneapolis, 55414",
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        "highlight:orange"
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    {
      "name": "Lynn Levoy",
      "email": "lynn@awilddove.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876699",
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      "reviewed": "",
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      "revised_instructions": "(1) Use Google Maps to navigate to 178 Spring St, Apt 5, New York, 10012. || (2) Building address: 178 Spring St, Apt 5, New York, 10012. Deliver to Apt 5. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Elizabeth McCulloch",
      "email": "elizabeth.lee.jackson@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877041",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "driver_phone": "",
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          "code": "empty_instructions",
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          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
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          "code": "container_only",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Doug Schoen",
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      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 2871 Waterfall Way, Westlake, 44145. || (2) You are at the correct location if you see house/building number 2871. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Michael Privman",
      "email": "mprivman@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877501",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/446062",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "107 Beckwith St, Gaithersburg, 20878",
      "maps_link": "https://www.google.com/maps/place/107+Beckwith+St%2C+Gaithersburg%2C+20878+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 107 Beckwith St, Gaithersburg, 20878. || (2) You are at the correct location if you see house/building number 107. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 107 Beckwith St, Gaithersburg, 20878. || (2) You are at the correct location if you see house/building number 107. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Joan Rosenblatt",
      "email": "jgrosenblatt@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877208",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/490990",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Hi I just want to try the first week. I do not want weeks after yet delivered til I try it and I have 4 weeks of travel in april/may thank you",
      "full_address": "12 Walkaway Ln, Cherry Hill, 08003",
      "maps_link": "https://www.google.com/maps/place/12+Walkaway+Ln%2C+Cherry+Hill%2C+08003+USA/",
      "reviewed": "",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Hi I just want to try the first week. || (2) You are at the CORRECT house if you see the number 12 on the mailbox or building. || (3) I do not want weeks after yet delivered til I try it and I have 4 weeks of travel in april/may thank you",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Hi I just want to try the first week. || (2) You are at the CORRECT house if you see the number 12 on the mailbox or building. || (3) I do not want weeks after yet delivered til I try it and I have 4 weeks of travel in april/may thank you",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Hi I just want to try the first week. I do not want weeks after yet delivered til I try it and I have 4 weeks of travel in april/may thank you</span>",
      "current_instructions": "Hi I just want to try the first week. I do not want weeks after yet delivered til I try it and I have 4 weeks of travel in april/may thank you",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 14,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers"
      ],
      "priority": 4
    },
    {
      "name": "Andy Snyder",
      "email": "andyonplymouth@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876911",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/459882",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 7C",
      "full_address": "168 Plymouth St, Apt 7C, Brooklyn, 11201",
      "maps_link": "https://www.google.com/maps/place/168+Plymouth+St%2C+Apt+7C%2C+Brooklyn%2C+11201+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 168 Plymouth St, Apt 7C, Brooklyn, 11201. || (2) Building address: 168 Plymouth St, Apt 7C, Brooklyn, 11201. Deliver to Apt 7C. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 168 Plymouth St, Apt 7C, Brooklyn, 11201. || (2) Building address: 168 Plymouth St, Apt 7C, Brooklyn, 11201. Deliver to Apt 7C. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 7C",
      "current_instructions": "Apt 7C",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Shane Allen",
      "email": "shanecallen72@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876919",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "3938 Redding Row, Dallas, 75220",
      "maps_link": "https://www.google.com/maps/place/3938+Redding+Row%2C+Dallas%2C+75220+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 3938 Redding Row, Dallas, 75220. || (2) You are at the correct location if you see house/building number 3938. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 3938 Redding Row, Dallas, 75220. || (2) You are at the correct location if you see house/building number 3938. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Holly Avidane",
      "email": "hollywilliamsmakeup@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877040",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/599962",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "4920 NE 27th Ter, Lighthouse Point, 33064",
      "maps_link": "https://www.google.com/maps/place/4920+NE+27th+Ter%2C+Lighthouse+Point%2C+33064+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 4920 NE 27th Ter, Lighthouse Point, 33064. || (2) You are at the correct location if you see house/building number 4920. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 4920 NE 27th Ter, Lighthouse Point, 33064. || (2) You are at the correct location if you see house/building number 4920. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Sebastian Bauer",
      "email": "sebastianjbauer@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877520",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1286 Stags Leap Ln, Ann Arbor, 48103",
      "maps_link": "https://www.google.com/maps/place/1286+Stags+Leap+Ln%2C+Ann+Arbor%2C+48103+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 1286 Stags Leap Ln, Ann Arbor, 48103. || (2) You are at the correct location if you see house/building number 1286. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1286 Stags Leap Ln, Ann Arbor, 48103. || (2) You are at the correct location if you see house/building number 1286. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Kelly Bray",
      "email": "kellybraysnyder@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876959",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/751411",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "88 Reliance Dr, Wilkes Barre, 18702",
      "maps_link": "https://www.google.com/maps/place/88+Reliance+Dr%2C+Wilkes+Barre%2C+18702+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 88 Reliance Dr, Wilkes Barre, 18702. || (2) You are at the correct location if you see house/building number 88. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Brandy Carbone",
      "email": "bks207@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877149",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/753889",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt Phb",
      "full_address": "200 W 54th St, Apt Phb, New York, 10019",
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      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 200 W 54th St, Apt Phb, New York, 10019. || (2) Building address: 200 W 54th St, Apt Phb, New York, 10019. Deliver to Apt Phb. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "highlight": "orange",
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      "is_new_signup": false,
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        {
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          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
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      "risk_score": 6,
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Wendy Clark",
      "email": "wendymeiling82@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876822",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "600 Minnieford Ave, Bronx, 10464",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "feedback_history": [],
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        {
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        {
          "id": 1,
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          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
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      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
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    {
      "name": "Erika Cook",
      "email": "erikaccook@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876795",
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      "instructions": "Unit 708. lobby and garage code: 619902",
      "full_address": "101 N Meridian Ave, Unit 708, Tampa, 33602",
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        "highlight:orange"
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    {
      "name": "Katie Coughlin",
      "email": "kadeau83026@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876873",
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      "revised_instructions": "(1) Use Google Maps to navigate to 11 Prospect St, Apt 2, Charlestown, 02129. || (2) Building address: 11 Prospect St, Apt 2, Charlestown, 02129. Deliver to Apt 2. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Cate Cox",
      "email": "catekcox21@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876895",
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      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 14 Horatio St, Apt 12A, New York, 10014. || (2) Building address: 14 Horatio St, Apt 12A, New York, 10014. Deliver to Apt 12A. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "driver_phone": "",
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      "is_new_signup": false,
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      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Anna Dev",
      "email": "4annadev4@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877015",
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      "full_address": "305 W 16th St, New York, 10011",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
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      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
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      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
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      "is_new_signup": false,
      "historic_drivers": [],
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          "code": "container_only",
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            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "risk_score": 28,
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    {
      "name": "Paula DeYoung",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "10 Carmarthen Ct, Dallas, 75225",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 10 Carmarthen Ct, Dallas, 75225. || (2) You are at the correct location if you see house/building number 10. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "driver_phone": "",
      "guest_history_status": "clean_record",
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          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Mary Egleston",
      "email": "megleston@msn.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876944",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/749968",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "5859 E Ida Pl, Greenwood Village, 80111",
      "maps_link": "https://www.google.com/maps/place/5859+E+Ida+Pl%2C+Greenwood+Village%2C+80111+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
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      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
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      "is_new_signup": false,
      "historic_drivers": [],
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        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
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      "ltv": "",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
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    {
      "name": "Ally Finical",
      "email": "allys.finical@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876880",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/430918",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 804",
      "full_address": "616 E St NW, Apt 804, Washington, 20004",
      "maps_link": "https://www.google.com/maps/place/616+E+St+NW%2C+Apt+804%2C+Washington%2C+20004+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 616 E St NW, Apt 804, Washington, 20004. || (2) Building address: 616 E St NW, Apt 804, Washington, 20004. Deliver to Apt 804. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
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      "driver": "",
      "route": "ERROR (route pending)",
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      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
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      "driver_phone": "",
      "guest_history_status": "clean_record",
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      "is_new_signup": false,
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      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
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      "priority": 4
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    {
      "name": "Logan George",
      "email": "logangeorge123@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877200",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/440603",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "4447 Deer Creek Dr, Norton Shores, 49441",
      "maps_link": "https://www.google.com/maps/place/4447+Deer+Creek+Dr%2C+Norton+Shores%2C+49441+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 4447 Deer Creek Dr, Norton Shores, 49441. || (2) You are at the correct location if you see house/building number 4447. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
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      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
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      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
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      "is_new_signup": false,
      "historic_drivers": [],
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      "suggested_instructions": "(1) Use Google Maps to navigate to 4447 Deer Creek Dr, Norton Shores, 49441. || (2) You are at the correct location if you see house/building number 4447. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
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          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
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          "code": "container_only",
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      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
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      "priority": 3
    },
    {
      "name": "Camille Gide",
      "email": "gidecami@amazon.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876877",
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      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 2319",
      "full_address": "4550 Strutfield Ln, Apt 2319, Alexandria, 22311",
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      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 4550 Strutfield Ln, Apt 2319, Alexandria, 22311. || (2) Building address: 4550 Strutfield Ln, Apt 2319, Alexandria, 22311. Deliver to Apt 2319. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Jonathan Grimm",
      "email": "jonathanscottgrimm@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876820",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/733173",
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      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 6011 Gaston Ave, Apt 113, Dallas, 75214. || (2) Building address: 6011 Gaston Ave, Apt 113, Dallas, 75214. Deliver to Apt 113. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Heather Hames",
      "email": "heather.m.hames@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877161",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
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      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
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      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
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          "code": "container_only",
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        "highlight:blue"
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      "priority": 3
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    {
      "name": "Jessie Hassler",
      "email": "jarmhawk@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876985",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/750169",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "# 1252",
      "full_address": "1252 Stratford Rd, # 1252, Kansas City, 64113",
      "maps_link": "https://www.google.com/maps/place/1252+Stratford+Rd%2C+%23+1252%2C+Kansas+City%2C+64113+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 1252 Stratford Rd, # 1252, Kansas City, 64113. || (2) You are at the correct location if you see house/building number 1252. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1252 Stratford Rd, # 1252, Kansas City, 64113. || (2) You are at the correct location if you see house/building number 1252. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "# 1252",
      "current_instructions": "# 1252",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 0,
      "risk_tier": "P4",
      "risk_factors": [],
      "priority": 5
    },
    {
      "name": "Kelly Huguenard",
      "email": "kellyhuguenard@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877066",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "N2291 W Main Rd, Lake Geneva, 53147",
      "maps_link": "https://www.google.com/maps/place/N2291+W+Main+Rd%2C+Lake+Geneva%2C+53147+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to N2291 W Main Rd, Lake Geneva, 53147. || (2) You are at the correct location: N2291 W Main Rd, Lake Geneva, 53147. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to N2291 W Main Rd, Lake Geneva, 53147. || (2) You are at the correct location: N2291 W Main Rd, Lake Geneva, 53147. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Jhershierra Jelsma",
      "email": "jhershierra@jhershierra.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876891",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/541584",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Front Door under roof against door UPRIGHT, not on side or upside down",
      "full_address": "1932 Foxtail Pl, The Woodlands, 77380",
      "maps_link": "https://www.google.com/maps/place/1932+Foxtail+Pl%2C+The+Woodlands%2C+77380+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Front Door under roof against door UPRIGHT, not on side or upside down || (2) You are at the CORRECT house if you see the number 1932 on the mailbox or building.",
      "status": "OPEN",
      "highlight": "",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Front Door under roof against door UPRIGHT, not on side or upside down || (2) You are at the CORRECT house if you see the number 1932 on the mailbox or building.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Front Door under roof against door UPRIGHT, not on side or upside down</span>",
      "current_instructions": "Front Door under roof against door UPRIGHT, not on side or upside down",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 8,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers"
      ],
      "priority": 4
    },
    {
      "name": "Caroline Leonard",
      "email": "caroline9leonard@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876909",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/740052",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 19",
      "full_address": "85 Cumberland St, Apt 19, Charleston, 29401",
      "maps_link": "https://www.google.com/maps/place/85+Cumberland+St%2C+Apt+19%2C+Charleston%2C+29401+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 85 Cumberland St, Apt 19, Charleston, 29401. || (2) Building address: 85 Cumberland St, Apt 19, Charleston, 29401. Deliver to Apt 19. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 85 Cumberland St, Apt 19, Charleston, 29401. || (2) Building address: 85 Cumberland St, Apt 19, Charleston, 29401. Deliver to Apt 19. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 19",
      "current_instructions": "Apt 19",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Renee Llauget",
      "email": "rllauget@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876896",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/745603",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "133 Trail Creek Ln, Savannah, 31405",
      "maps_link": "https://www.google.com/maps/place/133+Trail+Creek+Ln%2C+Savannah%2C+31405+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 133 Trail Creek Ln, Savannah, 31405. || (2) You are at the correct location if you see house/building number 133. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 133 Trail Creek Ln, Savannah, 31405. || (2) You are at the correct location if you see house/building number 133. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Munique Maia",
      "email": "muniquepmaia@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877004",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/678365",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1064 Silent Ridge Ct, McLean, 22102",
      "maps_link": "https://www.google.com/maps/place/1064+Silent+Ridge+Ct%2C+McLean%2C+22102+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 1064 Silent Ridge Ct, McLean, 22102. || (2) You are at the correct location if you see house/building number 1064. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1064 Silent Ridge Ct, McLean, 22102. || (2) You are at the correct location if you see house/building number 1064. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "colleen Manno",
      "email": "comanno23@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876869",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/634796",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1402 Waverly Dr, Champaign, 61821",
      "maps_link": "https://www.google.com/maps/place/1402+Waverly+Dr%2C+Champaign%2C+61821+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 1402 Waverly Dr, Champaign, 61821. || (2) You are at the correct location if you see house/building number 1402. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1402 Waverly Dr, Champaign, 61821. || (2) You are at the correct location if you see house/building number 1402. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Kimberly McDonald",
      "email": "kimberlyspeace@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876967",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/752255",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "698 E Silver Hill Loop, Hideout, 84036",
      "maps_link": "https://www.google.com/maps/place/698+E+Silver+Hill+Loop%2C+Hideout%2C+84036+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 698 E Silver Hill Loop, Hideout, 84036. || (2) You are at the correct location if you see house/building number 698. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 698 E Silver Hill Loop, Hideout, 84036. || (2) You are at the correct location if you see house/building number 698. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
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          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
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            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "risk_score": 28,
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    {
      "name": "Dominique McGowan",
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      "full_address": "81 Washington St, Apt 2H, Brooklyn, 11201",
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      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 81 Washington St, Apt 2H, Brooklyn, 11201. || (2) Building address: 81 Washington St, Apt 2H, Brooklyn, 11201. Deliver to Apt 2H. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "highlight": "orange",
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      "route": "ERROR (route pending)",
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    {
      "name": "Isaac Melamed",
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      "full_address": "6801 S Yosemite St, Centennial, 80112",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "guest_history_status": "clean_record",
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      "is_new_signup": false,
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      "suggested_instructions": "(1) Use Google Maps to navigate to 6801 S Yosemite St, Centennial, 80112. || (2) You are at the correct location if you see house/building number 6801. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "ltv": "",
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    {
      "name": "Diana Millard",
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      "order_link": "https://app.gomethodology.com/admin/orders/2877154",
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      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "3245 Fairfax Dr, Charlotte, 28209",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
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          "code": "container_only",
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    {
      "name": "Madeleine Pannell",
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      "order_link": "https://app.gomethodology.com/admin/orders/2877024",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "16 Pine Ridge Rd, Waban, 02468",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 16 Pine Ridge Rd, Waban, 02468. || (2) You are at the correct location if you see house/building number 16. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
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      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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          "code": "container_only",
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    {
      "name": "Judith Regan",
      "email": "jreganreceipts26@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877098",
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      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "# 18F",
      "full_address": "15 W 53rd St, # 18F, New York, 10019",
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      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 15 W 53rd St, # 18F, New York, 10019. || (2) You are at the correct location if you see house/building number 15. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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    {
      "name": "Amy Reich",
      "email": "amylreich@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877033",
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      "instructions": "Unit 602",
      "full_address": "345 Ocean Blvd, Unit 602, Long Branch, 07740",
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      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 345 Ocean Blvd, Unit 602, Long Branch, 07740. || (2) Building address: 345 Ocean Blvd, Unit 602, Long Branch, 07740. Deliver to Unit 602. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "highlight": "orange",
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        "highlight:orange"
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    {
      "name": "Shaleen Roman",
      "email": "shaleendenae@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877536",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
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    },
    {
      "name": "Jeannette Royall",
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      "instructions": "Unit 13C. leave by front door",
      "full_address": "125 S Navajo St, Unit 13C, Salt Lake City, 84104",
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      "status": "Approved",
      "highlight": "orange",
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      "vip": "No",
      "risk_score": 6,
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Kirsten Ruth",
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      "order_link": "https://app.gomethodology.com/admin/orders/2877502",
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      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "223 N West St, Alexandria, 22314",
      "maps_link": "https://www.google.com/maps/place/223+N+West+St%2C+Alexandria%2C+22314+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "feedback_history": [],
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      "guest_history_status": "clean_record",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "104 Roanoke Ave NE, Atlanta, 30305",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 104 Roanoke Ave NE, Atlanta, 30305. || (2) You are at the correct location if you see house/building number 104. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "guest_history_status": "clean_record",
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          "id": 1,
          "severity": "risk",
          "code": "container_only",
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      "ltv": "",
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      "risk_score": 28,
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      "risk_factors": [
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        "highlight:blue"
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    {
      "name": "Jenna Salwen",
      "email": "jennasalwen@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877542",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 1201",
      "full_address": "501 West Ave, Apt 1201, Austin, 78701",
      "maps_link": "https://www.google.com/maps/place/501+West+Ave%2C+Apt+1201%2C+Austin%2C+78701+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 501 West Ave, Apt 1201, Austin, 78701. || (2) Building address: 501 West Ave, Apt 1201, Austin, 78701. Deliver to Apt 1201. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
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      "hub_address": "",
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      "courier": "",
      "driver_phone": "",
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      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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      "instruction_redline_html": "Apt 1201",
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      "ltv": "",
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Ryan Spaargaren",
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      "order_link": "https://app.gomethodology.com/admin/orders/2876899",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/746059",
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      "instructions": "Apt 1905",
      "full_address": "400 N Flagler Dr, Apt 1905, West Palm Bch, 33401",
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      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 400 N Flagler Dr, Apt 1905, West Palm Bch, 33401. || (2) Building address: 400 N Flagler Dr, Apt 1905, West Palm Bch, 33401. Deliver to Apt 1905. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
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      "line_haul": "ERROR",
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      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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      "last_error_summary": "",
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      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
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      "vip": "No",
      "risk_score": 6,
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Tiffany Standly",
      "email": "tif4826@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877139",
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      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "200 W Hopkins Ave, Aspen, 81611",
      "maps_link": "https://www.google.com/maps/place/200+W+Hopkins+Ave%2C+Aspen%2C+81611+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 200 W Hopkins Ave, Aspen, 81611. || (2) You are at the correct location if you see house/building number 200. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
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      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
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      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
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    {
      "name": "Brittany stewart",
      "email": "allheartsvet@gmail.com",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "ERROR, ERROR, ERROR",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
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      "driver_phone": "",
      "guest_history_status": "clean_record",
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          "code": "container_only",
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    {
      "name": "Calissa Tingler",
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      "order_link": "https://app.gomethodology.com/admin/orders/2876958",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1092 Kapstone Xing, Lexington, 27295",
      "maps_link": "https://www.google.com/maps/place/1092+Kapstone+Xing%2C+Lexington%2C+27295+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
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      "error_count": 0,
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      "hub": "ERROR (hub pending)",
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          "id": 1,
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          "code": "container_only",
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          "spans": [],
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    {
      "name": "Coty Tino",
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      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "5136 W Piute Dr, Beverly Hills, 34465",
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      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
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      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 5136 W Piute Dr, Beverly Hills, 34465. || (2) You are at the correct location if you see house/building number 5136. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Hila Wesa",
      "email": "hila.wesa@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876844",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/571292",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 11B",
      "full_address": "310 1st Ave, Apt 11B, New York, 10009",
      "maps_link": "https://www.google.com/maps/place/310+1st+Ave%2C+Apt+11B%2C+New+York%2C+10009+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 310 1st Ave, Apt 11B, New York, 10009. || (2) Building address: 310 1st Ave, Apt 11B, New York, 10009. Deliver to Apt 11B. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 310 1st Ave, Apt 11B, New York, 10009. || (2) Building address: 310 1st Ave, Apt 11B, New York, 10009. Deliver to Apt 11B. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 11B",
      "current_instructions": "Apt 11B",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Amanda wildstein",
      "email": "arboyd99@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876883",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/404085",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Please do not leave right in front of gate if closed. Ring intercom and will open for you",
      "full_address": "310 Pineland Rd NW, Atlanta, 30342",
      "maps_link": "https://www.google.com/maps/place/310+Pineland+Rd+NW%2C+Atlanta%2C+30342+USA/",
      "reviewed": "",
      "notes": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
      "revised_instructions": "(1) Please do not leave right in front of gate if closed. || (2) You are at the CORRECT house if you see the number 310 on the mailbox or building. || (3) Ring intercom and will open for you || (4) If nobody answers: leave the box in a safe, visible spot at this address (310 Pineland Rd NW, Atlanta, 30342). INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo).",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Please do not leave right in front of gate if closed. || (2) You are at the CORRECT house if you see the number 310 on the mailbox or building. || (3) Ring intercom and will open for you || (4) If nobody answers: leave the box in a safe, visible spot at this address (310 Pineland Rd NW, Atlanta, 30342). INFORM METHODOLOGY IMMEDIATELY AFTER LEAVING THE BOX IN THIS DROP-OFF LOCATION (send ops a photo).",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        },
        {
          "code": "missing_contactless_alt",
          "title": "Added a backup if nobody answers",
          "why": "Driver needed the guest to answer but had no plan B \u2014 box gets abandoned or guest is woken up.",
          "how": "New step: where to leave the box + text Methodology with a photo so the guest knows.",
          "night_tip": "Can't reach them? Leave it safe, snap photo, text ops. Move on."
        },
        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
          "why": "Long paragraphs are hard to follow when you are tired at night.",
          "how": "Same information, split into (1) (2) (3) so you can check off each step.",
          "night_tip": "Do one number at a time. Don't skip ahead."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "missing_contactless_alt",
          "title": "RISK: Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
          "problem": "Guest must be contacted but there is no backup drop plan if they do not answer.",
          "spans": [
            "Ring"
          ],
          "span": "Ring",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 2,
          "severity": "risk",
          "code": "missing_numbered_steps",
          "title": "RISK: Long instructions not in standard (1) ...(2) numbered step format",
          "problem": "Wall of text \u2014 tired drivers skip lines and miss steps.",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Long instructions not in standard (1) ...(2) numbered step format",
            "thread_url": "",
            "ticket_link": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "Please do not leave right in front of gate if closed. <mark class=\"redline risk\">Ring</mark> intercom and will open for you",
      "current_instructions": "Please do not leave right in front of gate if closed. Ring intercom and will open for you",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 56,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_numbered_steps",
        "missing_identifiers",
        "highlight:red"
      ],
      "priority": 2
    },
    {
      "name": "Wallace Williford",
      "email": "wallace@assetresell.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876995",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/680028",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "121 E 3200 N, Kamas, 84036",
      "maps_link": "https://www.google.com/maps/place/121+E+3200+N%2C+Kamas%2C+84036+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 121 E 3200 N, Kamas, 84036. || (2) You are at the correct location if you see house/building number 121. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 121 E 3200 N, Kamas, 84036. || (2) You are at the correct location if you see house/building number 121. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Sally A Ranney",
      "email": "dally@sallyranney.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877150",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "245 Fox Run Dr, Carbondale, 81623",
      "maps_link": "https://www.google.com/maps/place/245+Fox+Run+Dr%2C+Carbondale%2C+81623+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 245 Fox Run Dr, Carbondale, 81623. || (2) You are at the correct location if you see house/building number 245. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 245 Fox Run Dr, Carbondale, 81623. || (2) You are at the correct location if you see house/building number 245. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "David Marks",
      "email": "dmarks@medtrition.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876842",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/734536",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "1248 Fruitville Pike, Lititz, 17543",
      "maps_link": "https://www.google.com/maps/place/1248+Fruitville+Pike%2C+Lititz%2C+17543+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 1248 Fruitville Pike, Lititz, 17543. || (2) You are at the correct location if you see house/building number 1248. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 1248 Fruitville Pike, Lititz, 17543. || (2) You are at the correct location if you see house/building number 1248. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Allison Carter",
      "email": "allisonwcarter@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876823",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/607235",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "4700 Flint Ridge Cir, Norman, 73072",
      "maps_link": "https://www.google.com/maps/place/4700+Flint+Ridge+Cir%2C+Norman%2C+73072+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 4700 Flint Ridge Cir, Norman, 73072. || (2) You are at the correct location if you see house/building number 4700. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 4700 Flint Ridge Cir, Norman, 73072. || (2) You are at the correct location if you see house/building number 4700. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
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      "full_address": "1614 NE 137th St, Seattle, 98125",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "A Jacobs",
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    {
      "name": "Michelle Peterson",
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        "highlight:blue"
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    {
      "name": "Sarah Rush",
      "email": "sarahcarabias@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876828",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/664973",
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      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 122 Roy Smith St, Apt 1441, San Antonio, 78215. || (2) Building address: 122 Roy Smith St, Apt 1441, San Antonio, 78215. Deliver to Apt 1441. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
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      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
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      "delivery_region": "ERROR",
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      "driver_phone": "",
      "guest_history_status": "clean_record",
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      "is_new_signup": false,
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      "feedback_count": 0,
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        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
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      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
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      "priority": 4
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    {
      "name": "Ariel Shibilski",
      "email": "arielshibilski@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877045",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/586415",
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      "instructions": "** VIP! HANDLE WITH CARE **. ** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "9730 Blackhawk Rd, Middleton, 53562",
      "maps_link": "https://www.google.com/maps/place/9730+Blackhawk+Rd%2C+Middleton%2C+53562+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 9730 Blackhawk Rd, Middleton, 53562. || (2) You are at the correct location if you see house/building number 9730. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
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      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
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      "last_error_summary": "",
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      "suggested_instructions": "(1) Use Google Maps to navigate to 9730 Blackhawk Rd, Middleton, 53562. || (2) You are at the correct location if you see house/building number 9730. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
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          "code": "container_only",
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      ],
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      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
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    {
      "name": "Karen Walker",
      "email": "karen.sethi@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877203",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/748157",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "685 Maple Ave, Haddonfield, 08033",
      "maps_link": "https://www.google.com/maps/place/685+Maple+Ave%2C+Haddonfield%2C+08033+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 685 Maple Ave, Haddonfield, 08033. || (2) You are at the correct location if you see house/building number 685. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
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      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
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      "suggested_instructions": "(1) Use Google Maps to navigate to 685 Maple Ave, Haddonfield, 08033. || (2) You are at the correct location if you see house/building number 685. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
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          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
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      ],
      "instruction_critiques": [
        {
          "id": 1,
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          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
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          "citation": {
            "kind": "sop_rule",
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            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
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      "priority": 3
    },
    {
      "name": "Bobbie Willgress",
      "email": "somethingbobbie@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876962",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/246851",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "17854 149th Ave NE, Woodinville, 98072",
      "maps_link": "https://www.google.com/maps/place/17854+149th+Ave+NE%2C+Woodinville%2C+98072+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 17854 149th Ave NE, Woodinville, 98072. || (2) You are at the correct location if you see house/building number 17854. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "Seattle (route pending)",
      "hub": "Seattle Line Haul (hub pending)",
      "hub_address": "",
      "delivery_region": "Seattle",
      "line_haul": "Seattle Line Haul",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
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      "suggested_instructions": "(1) Use Google Maps to navigate to 17854 149th Ave NE, Woodinville, 98072. || (2) You are at the correct location if you see house/building number 17854. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
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          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
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          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
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      "instruction_critiques": [
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          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
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          "span": "",
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          "citation": {
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      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
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      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
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      "priority": 3
    },
    {
      "name": "Ana de Sena",
      "email": "anapdesena3@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877086",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 1203",
      "full_address": "3232 Coral Way, Apt 1203, Miami, 33145",
      "maps_link": "https://www.google.com/maps/place/3232+Coral+Way%2C+Apt+1203%2C+Miami%2C+33145+USA/",
      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 3232 Coral Way, Apt 1203, Miami, 33145. || (2) Building address: 3232 Coral Way, Apt 1203, Miami, 33145. Deliver to Apt 1203. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "Approved",
      "highlight": "orange",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
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      "hub": "ERROR (hub pending)",
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      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
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      "is_new_signup": false,
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      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
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      ],
      "instruction_critiques": [],
      "instruction_redline_html": "Apt 1203",
      "current_instructions": "Apt 1203",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 6,
      "risk_tier": "P3",
      "risk_factors": [
        "highlight:orange"
      ],
      "priority": 4
    },
    {
      "name": "Aubrey Marrazzo",
      "email": "aubreymarrazzo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877173",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "545 11th Avenue Pl NW, Hickory, 28601",
      "maps_link": "https://www.google.com/maps/place/545+11th+Avenue+Pl+NW%2C+Hickory%2C+28601+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 545 11th Avenue Pl NW, Hickory, 28601. || (2) You are at the correct location if you see house/building number 545. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
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      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
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      ],
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        {
          "id": 1,
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          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
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      "ltv": "",
      "aov": "",
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      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
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      "priority": 3
    },
    {
      "name": "Mary Scherf",
      "email": "mscherf100@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877525",
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      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Apt 814",
      "full_address": "100 Steele St, Apt 814, Denver, 80206",
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      "reviewed": "",
      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 100 Steele St, Apt 814, Denver, 80206. || (2) Building address: 100 Steele St, Apt 814, Denver, 80206. Deliver to Steele. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "highlight": "orange",
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      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
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      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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      "instruction_fixes": [
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          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Natasha Meyers",
      "email": "natashameyers@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876938",
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      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "20 Preston St, Huntington, 11743",
      "maps_link": "https://www.google.com/maps/place/20+Preston+St%2C+Huntington%2C+11743+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 20 Preston St, Huntington, 11743. || (2) You are at the correct location if you see house/building number 20. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
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      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
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      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
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          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
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          "code": "container_only",
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      "full_address": "2820 S Utica Ave, Tulsa, 74114",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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          "code": "container_only",
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    {
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      "instructions": "Unit A",
      "full_address": "2014 Arpdale St, Unit A, Austin, 78704",
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      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 2014 Arpdale St, Unit A, Austin, 78704. || (2) Building address: 2014 Arpdale St, Unit A, Austin, 78704. Deliver to Unit A. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "driver_phone": "",
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      "current_instructions": "Unit A",
      "ltv": "",
      "aov": "",
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      "risk_score": 6,
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      "risk_factors": [
        "highlight:orange"
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    {
      "name": "Sam Groves",
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      "instructions": "Our driveway begins at the intersection of Gard Avenue and McIntyre Street; look for 2 small brick pillars to mark the start of our driveway. Go down the small driveway -- we are the last house on the right, a white house with an orange door. Please leave the box at the top of the side staircase. Thanks!",
      "full_address": "64 Gard Ave, Bronxville, 10708",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format",
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      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
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      "is_new_signup": false,
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        {
          "code": "missing_numbered_steps",
          "title": "Turned a paragraph into numbered steps",
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          "id": 1,
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          "code": "missing_numbered_steps",
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      "ltv": "",
      "aov": "",
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      "risk_score": 6,
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    {
      "name": "karthik narayan",
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      "order_link": "https://app.gomethodology.com/admin/orders/2876981",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "9715 Greenwood Ave N, Seattle, 98103",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "hub": "Seattle Line Haul (hub pending)",
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      "delivery_region": "Seattle",
      "line_haul": "Seattle Line Haul",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
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          "id": 1,
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          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
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      "name": "cara mae cirignano",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "400 42nd St, Ocean City, 08226",
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          "code": "container_only",
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      "name": "Alexander Marsceill",
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      "notes": "",
      "revised_instructions": "(1) Use Google Maps to navigate to 1150 Park Ave, Apt 14C, New York, 10128. || (2) Building address: 1150 Park Ave, Apt 14C, New York, 10128. Deliver to Apt 14C. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
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      "highlight": "orange",
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      "guest_history_status": "clean_record",
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    {
      "name": "Christine Borden",
      "email": "xtyb@me.com",
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    {
      "name": "Sherry Burrer",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "3922 Ashford Lake Ct NE, Brookhaven, 30319",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Eryn Campbell",
      "email": "encampbell@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876683",
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      "full_address": "3730 Nicoya Ct, Lewis Center, 43035",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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      "status": "OPEN",
      "highlight": "blue",
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      "route": "ERROR (route pending)",
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    {
      "name": "Ana Cash",
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      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "7596 Buffalo Rd, Nashville, 37221",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Andrea Corleto",
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    {
      "name": "Stormy Durant",
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    {
      "name": "Lisa Fichtel",
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    {
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    {
      "name": "Lauren Jenkins",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
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    {
      "name": "Sara McAndrews",
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      "name": "Victoria Miller",
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      "name": "Randall Simpson",
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      "name": "Teresa Trujillo",
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      "suggested_instructions": "(1) Use Google Maps to navigate to 527 Dorchester Dr, Seven Fields, 16046. || (2) You are at the correct location if you see house/building number 527. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    },
    {
      "name": "Julia Casella",
      "email": "juliacasella@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877492",
      "admin_profile_link": "",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "Daniela Fagnani 10 Thornberry Road Winchester MA 01890 781-729-8600",
      "full_address": "10 Thornberry Rd, Winchester, 01890",
      "maps_link": "https://www.google.com/maps/place/10+Thornberry+Rd%2C+Winchester%2C+01890+USA/",
      "reviewed": "",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-05-25] [#delivery-status]: Failed delivery \u2014 \"This order was cancelled \u00b7 Ops: Courier to Shipping. Related HERE *Special Delivery Changes:* \u2022 Ashley Pirozzi - COURIER TO SHIPPING\u2026\"; Prior feedback [2026-05-04] [#delivery-status]: Failed delivery \u2014 \"Courier to Shipping (One-time Address Change)\"",
      "revised_instructions": "(1) Daniela Fagnani 10 Thornberry Road Winchester MA 01890 781-729-8600 || (2) You are at the CORRECT house if you see the number 10 on the mailbox or building.",
      "status": "OPEN",
      "highlight": "red",
      "feedback_history": [
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-05-25",
          "source": "#delivery-status:2026-05-25",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "This order was cancelled",
          "thread_context": "Courier to Shipping. Related HERE *Special Delivery Changes:* \u2022 Ashley Pirozzi - COURIER TO SHIPPING - ShipStation Link: <https://ship13.shipstation.com/orders/awaiting-shipment/order/bf1ff5a7-4b1a-5a8e-9bbc-b9c38991d53d\u2026",
          "guest_report": "This order was cancelled",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Julia Casella *Failure Reason:* OTHER *Failure Notes:* This order was cancelled _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Courier to Shipping. Related HERE *Special Delivery Changes:* \u2022 Ashley Pirozzi - COURIER \u2026",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779683973997599",
          "wc_link_label": "Open WC Slack post"
        },
        {
          "issue": "prior_failed_delivery",
          "headline": "Failed delivery",
          "date": "2026-05-04",
          "source": "#delivery-status:2026-05-04",
          "channel": "#delivery-status",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "thread_context": "Courier to Shipping (One-time Address Change)",
          "guest_report": "Courier to Shipping (One-time Address Change)",
          "driver": "",
          "excerpt": "FAILED DELIVERY: *Affected Guest:* Julia Casella *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Courier to Shipping (One-time Address Change)",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777874654379369",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 2 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 2,
      "error_incidents": [
        {
          "kind": "slack_feedback",
          "date": "2026-05-25",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 This order was cancelled",
          "guest_report": "This order was cancelled",
          "what_happened": "This order was cancelled",
          "failure_reason": "OTHER",
          "failure_notes": "This order was cancelled",
          "driver": "",
          "resolution": "Courier to Shipping. Related HERE *Special Delivery Changes:* \u2022 Ashley Pirozzi - COURIER TO SHIPPING - ShipStation Link: <https://ship13.shipstation.com/orders/awaiting-shipment/order/bf1ff5a7-4b1a-5a8e-9bbc-b9c38991d53d\u2026",
          "source": "#delivery-status:2026-05-25",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779683973997599",
          "wc_link_label": "Open WC Slack post"
        },
        {
          "kind": "slack_feedback",
          "date": "2026-05-04",
          "issue_code": "prior_failed_delivery",
          "headline": "Failed delivery \u2014 OTHER",
          "guest_report": "Courier to Shipping (One-time Address Change)",
          "what_happened": "FAILED DELIVERY: *Affected Guest:* Julia Casella *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for this issue in the thread. _ | Michael Ong: Courier to Shipping (One-time Address Change)",
          "failure_reason": "OTHER",
          "failure_notes": "",
          "driver": "",
          "resolution": "",
          "source": "#delivery-status:2026-05-04",
          "channel": "#delivery-status",
          "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777874654379369",
          "wc_link_label": "Open WC Slack post"
        }
      ],
      "last_error_summary": "Failed delivery \u2014 This order was cancelled",
      "last_error_date": "2026-05-25",
      "suggested_instructions": "(1) Daniela Fagnani 10 Thornberry Road Winchester MA 01890 781-729-8600 || (2) You are at the CORRECT house if you see the number 10 on the mailbox or building.",
      "instruction_fixes": [
        {
          "code": "missing_identifiers",
          "title": "Added how to know you are at the right house",
          "why": "Drivers went to the wrong house on similar-looking streets.",
          "how": "Step says what number or sign to look for before you leave the box.",
          "night_tip": "See the number/sign first. Then leave the box."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-05-25]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"This order was cancelled\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-25",
            "source": "#delivery-status:2026-05-25",
            "channel": "#delivery-status",
            "quote": "This order was cancelled",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1779683973997599",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 2,
          "severity": "factual",
          "code": "prior_failed_delivery",
          "title": "FACT: Failed delivery [2026-05-04]",
          "problem": "WC reported this on #delivery-status. Failure: OTHER. \"Courier to Shipping (One-time Address Change)\"",
          "spans": [],
          "span": "",
          "highlight_whole": false,
          "citation": {
            "kind": "slack_feedback",
            "date": "2026-05-04",
            "source": "#delivery-status:2026-05-04",
            "channel": "#delivery-status",
            "quote": "Courier to Shipping (One-time Address Change)",
            "thread_url": "https://methodologysf.slack.com/archives/C041NKKBETG/p1777874654379369",
            "ticket_link": "",
            "driver": ""
          }
        },
        {
          "id": 3,
          "severity": "risk",
          "code": "missing_identifiers",
          "title": "RISK: No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
          "problem": "No unique night-visible identifiers (SOP: 'you are at the correct house if...') \u2014 easy to leave at the wrong house at night.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">Daniela Fagnani 10 Thornberry Road Winchester MA 01890 781-729-8600</span>",
      "current_instructions": "Daniela Fagnani 10 Thornberry Road Winchester MA 01890 781-729-8600",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 64,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_identifiers",
        "prior_failed_delivery",
        "prior_failed_delivery",
        "highlight:red"
      ],
      "priority": 2
    },
    {
      "name": "Ashley Meinert",
      "email": "ashley.russo@nm.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876613",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/676643",
      "delivery_window": "10:00 AM - 12:00 PM",
      "instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "full_address": "10445 Thunderbird Ct, Truckee, 96161",
      "maps_link": "https://www.google.com/maps/place/10445+Thunderbird+Ct%2C+Truckee%2C+96161+USA/",
      "reviewed": "",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions",
      "revised_instructions": "(1) Use Google Maps to navigate to 10445 Thunderbird Ct, Truckee, 96161. || (2) You are at the correct location if you see house/building number 10445. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "status": "OPEN",
      "highlight": "blue",
      "feedback_history": [],
      "historic_errors": [],
      "error_count": 0,
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "hub_address": "",
      "delivery_region": "ERROR",
      "line_haul": "ERROR",
      "courier": "",
      "driver_phone": "",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "feedback_count": 0,
      "error_incidents": [],
      "last_error_summary": "",
      "last_error_date": "",
      "suggested_instructions": "(1) Use Google Maps to navigate to 10445 Thunderbird Ct, Truckee, 96161. || (2) You are at the correct location if you see house/building number 10445. || (3) Leave the box at the front door or porch unless a later step says otherwise.",
      "instruction_fixes": [
        {
          "code": "empty_instructions",
          "title": "Started from scratch \u2014 nothing was written for drivers",
          "why": "Drivers had no steps. They guess where to go and guests get wrong drops or redeliveries.",
          "how": "We wrote short numbered steps: find the address, confirm the house, leave the box.",
          "night_tip": "Read step 1 \u2192 step 2 \u2192 step 3. Do them in order. No guessing."
        }
      ],
      "instruction_critiques": [
        {
          "id": 1,
          "severity": "risk",
          "code": "container_only",
          "title": "RISK: Only container-return footer in column S \u2014 no guest-specific instructions",
          "problem": "Only container-return footer in column S \u2014 no guest-specific instructions \u2014 drivers have nothing to follow.",
          "spans": [],
          "span": "",
          "highlight_whole": true,
          "citation": {
            "kind": "sop_rule",
            "date": "06/22/2026",
            "source": "rules",
            "quote": "Only container-return footer in column S \u2014 no guest-specific instructions",
            "thread_url": "",
            "ticket_link": ""
          }
        }
      ],
      "instruction_redline_html": "<span class=\"redline-whole risk\">** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **</span>",
      "current_instructions": "** Methodology provides containers for their orders that can be returned by customers. Keep an eye out for the used boxes of jars to collect and return at the end of the route. **",
      "ltv": "",
      "aov": "",
      "vip": "No",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3
    }
  ],
  "risk_ranked": [
    {
      "rank": 1,
      "name": "Anne Butler",
      "email": "annegbutler@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875710",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/418489",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "conflict_ring",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no"
    },
    {
      "rank": 2,
      "name": "Anne ONeill",
      "email": "aloneill@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875472",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "conflict_ring",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no"
    },
    {
      "rank": 3,
      "name": "Cara Hoepner",
      "email": "cthoepner@pobox.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877342",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 OTHER: Cloned the task and moved it to the last stop.",
      "last_error_date": "2026-05-04",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "prior_failed_delivery",
        "highlight:red"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code col"
    },
    {
      "rank": 4,
      "name": "Ketul Patel",
      "email": "shaynaketul@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875685",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/619166",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_identifiers",
        "conflict_ring",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no"
    },
    {
      "rank": 5,
      "name": "Neel Pasricha",
      "email": "neel.pasricha@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875700",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/374322",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_identifiers",
        "conflict_ring",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no"
    },
    {
      "rank": 6,
      "name": "Riley Benton",
      "email": "riley29mckay@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876042",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 OTHER: This was me \u2014 I duplicated the task, as the driver had already started the route before requesting the reversal.",
      "last_error_date": "2026-05-25",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_identifiers",
        "conflict_ring",
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no"
    },
    {
      "rank": 7,
      "name": "Ruthann Greenblat",
      "email": "ruthann@sleeveywonders.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876156",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/394901",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 OTHER: fixing route with Edward",
      "last_error_date": "2026-03-02",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_identifiers",
        "conflict_ring",
        "prior_failed_delivery",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no"
    },
    {
      "rank": 8,
      "name": "Shauna Vartanian",
      "email": "shaunak@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877341",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/736",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 2 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Delivery complaint: DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Shauna Vartanian_ -- Non-VIP *Signed up on:* 03/22/2026 *AOV:* $241.61 | *LTV:* $\u2026",
      "last_error_date": "2026-04-28",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_numbered_steps",
        "missing_identifiers",
        "conflict_ring",
        "prior_delivery_complaint",
        "prior_delivery_complaint",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no"
    },
    {
      "rank": 9,
      "name": "Walter Haas",
      "email": "walter@walterhaas.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875797",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/394700",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_numbered_steps",
        "conflict_ring",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no"
    },
    {
      "rank": 10,
      "name": "William RothackerJr",
      "email": "wrothacker@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877491",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/229829",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "conflict_ring",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no"
    },
    {
      "rank": 11,
      "name": "Zev Foreman",
      "email": "zforeman@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876666",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/600834",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 100,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_identifiers",
        "conflict_ring",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no"
    },
    {
      "rank": 12,
      "name": "Heather Ferguson",
      "email": "heather.ferguson82@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875467",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 93,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no"
    },
    {
      "rank": 13,
      "name": "Lanie Graham",
      "email": "grahamflix@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875802",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/143843",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 93,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no"
    },
    {
      "rank": 14,
      "name": "Erin Fischer",
      "email": "eefischer112@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875693",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/3791",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 92,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_numbered_steps",
        "missing_identifiers",
        "conflict_ring",
        "highlight:red",
        "vip"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); Long instructions not in standard (1) ...(2) numbered step format; No u"
    },
    {
      "rank": 15,
      "name": "Bernadyne Thelemaque",
      "email": "tbernadyne@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876316",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/749698",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 2 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Instructions not followed \u2014 Instructions was not followed by the driver so guest was unable to receive the box",
      "last_error_date": "2026-05-25",
      "risk_score": 91,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "prior_instructions_not_followed",
        "prior_redelivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty; Last error [2026-05-25] [#re-delivery]: Instructions not followed \u2014"
    },
    {
      "rank": 16,
      "name": "Elizabeth Davis",
      "email": "lizbivins@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876198",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 87,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code col"
    },
    {
      "rank": 17,
      "name": "John Murphy",
      "email": "jkmurphy@jkmurphyadvisors.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877517",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 87,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code col"
    },
    {
      "rank": 18,
      "name": "Mike C Veracka",
      "email": "halo6903@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875589",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 87,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code col"
    },
    {
      "rank": 19,
      "name": "Raquel Howard",
      "email": "raquel.e.howard@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875775",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 87,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code col"
    },
    {
      "rank": 20,
      "name": "Rish Gupta",
      "email": "for.rishabh@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876797",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 87,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code col"
    },
    {
      "rank": 21,
      "name": "Ruby James",
      "email": "rubyhjames@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876541",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 87,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code col"
    },
    {
      "rank": 22,
      "name": "Steve Yeager",
      "email": "yeager.steve@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876717",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 87,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code col"
    },
    {
      "rank": 23,
      "name": "Teri Tom",
      "email": "teritom@teritom.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876274",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/742578",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 87,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code col"
    },
    {
      "rank": 24,
      "name": "Annie Hennessy",
      "email": "annehennessy99@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876246",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/626847",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 85,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; No unique night-visible identifiers (SOP: 'you are at t"
    },
    {
      "rank": 25,
      "name": "Candace Martin",
      "email": "candacejewel@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875752",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/699374",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 85,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no"
    },
    {
      "rank": 26,
      "name": "Juliana Balich",
      "email": "juliana.bah7@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876731",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/483335",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 85,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "highlight:red",
        "vip"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence"
    },
    {
      "rank": 27,
      "name": "Kyle Adams",
      "email": "meth@logic.fail",
      "order_link": "https://app.gomethodology.com/admin/orders/2875537",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/141721",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 85,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "highlight:red",
        "vip"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence"
    },
    {
      "rank": 28,
      "name": "Rebecca Macarro",
      "email": "rebeccamacarro@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877495",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 85,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; No unique night-visible identifiers (SOP: 'you are at t"
    },
    {
      "rank": 29,
      "name": "Amy Kiesewetter",
      "email": "amy@adkheritagelaw.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876746",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/492352",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 3 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 OTHER: Failed and cloned the task to reoptimize the route.",
      "last_error_date": "2026-05-11",
      "risk_score": 83,
      "risk_tier": "P0",
      "risk_factors": [
        "prior_failed_delivery",
        "prior_failed_delivery",
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "prior_failed_delivery",
      "notes": "Last error [2026-05-11] [#delivery-status]: Failed delivery \u2014 \"Failed and cloned the task to reoptimize the route.\"; Prior feedback [2026-04-28] [#delivery-status]: Failed delivery \u2014 \"Was not able to "
    },
    {
      "rank": 30,
      "name": "Cori Peele",
      "email": "dollette@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877138",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/443206",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Redelivery required \u2014 tried to text no answer and i waiting 12min nothing even called dispatch. please leave cod\u2026: tried to text no answer and i waiting 12min nothing even called dispatch. please leave code in future will make alot easier :pray: ... | Jil\u2026",
      "last_error_date": "2026-03-09",
      "risk_score": 83,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "prior_redelivery",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); Last error [2026-03-09] [#delivery-status]: Redelivery required \u2014 \"trie"
    },
    {
      "rank": 31,
      "name": "Steeve Foussard",
      "email": "steevefoussard@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877363",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/392359",
      "status": "OPEN",
      "highlight": "red",
      "driver": "Darryl Holt",
      "route": "Methodology LAV DH 12",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 2 logged driver error(s)",
      "is_new_signup": false,
      "historic_drivers": [
        {
          "driver": "Darryl Holt",
          "route": "Methodology LAV DH 12",
          "courier": "IC Drivers",
          "issue": "Wrong address",
          "date": "2024-02-21",
          "guest_report": "I hope all is well! My order says it was delivered last night but I don\u2019t have any package anywhere. Checked my neighbors too, and nothing\u2026 can you please advise?"
        }
      ],
      "error_count": 2,
      "last_error_summary": "Wrong address \u00b7 2024-02-21: I hope all is well! My order says it was delivered last night but I don\u2019t have any package anywhere. Checked my neighbors too, and nothing\u2026 \u2026",
      "last_error_date": "2024-02-21",
      "risk_score": 83,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_identifiers",
        "prior_wrong_address",
        "prior_wrong_address",
        "repeat_delivery_error",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Historic error (Wrong address) [2024-02-21] \u2014 driver Darryl Holt \u00b7 route Methodology LAV DH 12: \"I hope all is well! My"
    },
    {
      "rank": 32,
      "name": "Xiomara Forbez",
      "email": "xforbez@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876260",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/236689",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 83,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "missing_numbered_steps",
        "highlight:red"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Long instructions not in standard (1) ...(2) numbered s"
    },
    {
      "rank": 33,
      "name": "Catherine Stewart",
      "email": "catherine.stewart@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875302",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/541160",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Redelivery required: Yes. Set aside these items and the x2 B2 for B3. @U08407B3RJ9 Would they like it Uber'd ASAP? \u00b7 Thank you @U926LTTS5 , checking in with them\u2026",
      "last_error_date": "2026-06-09",
      "risk_score": 78,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_identifiers",
        "prior_redelivery",
        "highlight:red"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house"
    },
    {
      "rank": 34,
      "name": "Allison Kahler",
      "email": "allison.kahler@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875179",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 77,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no"
    },
    {
      "rank": 35,
      "name": "Anthony Allen",
      "email": "allena1um@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877348",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/264632",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 77,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_contactless_alt",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring on overnight window \u2014 keep their steps but add BACKUP if no answer after 2 tries (INFORM METHODOLOGY + photo); Guest requires call/ring \u2014 respect their steps; add BACKUP if no"
    },
    {
      "rank": 36,
      "name": "Karthick Moorthy",
      "email": "mockup.tippets_2v@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876505",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/758886",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "new_signup",
      "guest_history_label": "New signup this week \u2014 no delivery history yet",
      "is_new_signup": true,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 77,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_contactless_alt",
        "highlight:red"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence"
    },
    {
      "rank": 37,
      "name": "Nicole Boisvert",
      "email": "nboisvert88@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876186",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/610517",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 OTHER: Driver will swap boxes with another driver first before proceeding with this task. Already cloned and reassigned to driver.",
      "last_error_date": "2026-02-16",
      "risk_score": 77,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "missing_identifiers",
        "prior_failed_delivery",
        "highlight:red"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-02-16] [#delivery-status]: Failed delivery "
    },
    {
      "rank": 38,
      "name": "Kimberly Barrier",
      "email": "kbarrieravila@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875436",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/378616",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 65,
      "risk_tier": "P0",
      "risk_factors": [
        "morning_doorbell",
        "key_code_empty",
        "highlight:red",
        "vip"
      ],
      "priority": 1,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 39,
      "name": "David Brandes",
      "email": "dbrandes77@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875274",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/366919",
      "status": "OPEN",
      "highlight": "red",
      "driver": "Sandra Yanely DelToro Puente",
      "route": "Methodology HQ SDT 15",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 logged driver error(s)",
      "is_new_signup": false,
      "historic_drivers": [
        {
          "driver": "Sandra Yanely DelToro Puente",
          "route": "Methodology HQ SDT 15",
          "courier": "IC Drivers",
          "issue": "Instructions not followed",
          "date": "2024-01-24",
          "guest_report": "delivery last night was not put behind the wall, I almost thought it was not delivered when I opened the door"
        }
      ],
      "error_count": 1,
      "last_error_summary": "Instructions not followed \u00b7 2024-01-24: delivery last night was not put behind the wall, I almost thought it was not delivered when I opened the door",
      "last_error_date": "2024-01-24",
      "risk_score": 63,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_identifiers",
        "prior_instructions_not_followed",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Historic error (Instructions not followed) [2024-01-24] \u2014 driver Sandra Yanely DelToro Puente \u00b7 route Methodology HQ SD"
    },
    {
      "rank": 40,
      "name": "Jodi Prochaska",
      "email": "jodipro@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875223",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/357940",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 63,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house"
    },
    {
      "rank": 41,
      "name": "Justin Rosenstein",
      "email": "jr.support@dreamlings.org",
      "order_link": "https://app.gomethodology.com/admin/orders/2876013",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/536686",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 63,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house"
    },
    {
      "rank": 42,
      "name": "Melina Boswell",
      "email": "melinaboswell@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877405",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "Tre Other",
      "route": "Methodology LAW RH 6",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 logged driver error(s)",
      "is_new_signup": false,
      "historic_drivers": [
        {
          "driver": "Tre Other",
          "route": "Methodology LAW RH 6",
          "courier": "Tre",
          "issue": "Instructions not followed",
          "date": "2024-04-07",
          "guest_report": "Hello- I received a message that my box was delivered last night and I did not receive it Can you please check for me Thank you!"
        }
      ],
      "error_count": 1,
      "last_error_summary": "Instructions not followed \u00b7 2024-04-07: Hello- I received a message that my box was delivered last night and I did not receive it Can you please check for me Thank you!",
      "last_error_date": "2024-04-07",
      "risk_score": 63,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_identifiers",
        "prior_instructions_not_followed",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Historic error (Instructions not followed) [2024-04-07] \u2014 driver Tre Other \u00b7 route Methodology LAW RH 6: \"Hello- I rece"
    },
    {
      "rank": 43,
      "name": "Jonathan Bloom",
      "email": "bloom.diane@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875890",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/299",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 58,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "fridge_required",
        "highlight:red",
        "vip"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Must place food inside refrigerator \u2014 high-touch stop"
    },
    {
      "rank": 44,
      "name": "Claudia Paz",
      "email": "cpaz086@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875814",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/382457",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Redelivery required \u2014 Redelivery for Tuesday",
      "last_error_date": "2026-05-25",
      "risk_score": 53,
      "risk_tier": "P0",
      "risk_factors": [
        "prior_redelivery",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "prior_redelivery",
      "notes": "Last error [2026-05-25] [#delivery-status]: Redelivery required \u2014 \"Redelivery for Tuesday \u00b7 Ops: Redelivery scheduled for Tuesday. I spoke with the driver to confirm that the box was left behind at\u2026\""
    },
    {
      "rank": 45,
      "name": "Audrey Basic",
      "email": "audreybasic@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875536",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/189081",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P0",
      "risk_factors": [
        "missing_contactless_alt",
        "highlight:red",
        "vip"
      ],
      "priority": 1,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)"
    },
    {
      "rank": 46,
      "name": "Julia Power",
      "email": "juliabennettpower@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875478",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/285139",
      "status": "OPEN",
      "highlight": "red",
      "driver": "Bento Cart Driver",
      "route": "Bento Cart FCA 18",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 logged driver error(s)",
      "is_new_signup": false,
      "historic_drivers": [
        {
          "driver": "Bento Cart Driver",
          "route": "Bento Cart FCA 18",
          "courier": "Bento Cart",
          "issue": "Instructions not followed",
          "date": "2024-07-14",
          "guest_report": "Hi! For the past two weeks my delivery has been dropped in my lobby and not delivered to my apartment. Prior to that, my box was delivered to my apartment\u2014 that\u2019s obviously much preferable to me and k\u2026"
        }
      ],
      "error_count": 1,
      "last_error_summary": "Instructions not followed \u00b7 2024-07-14: Hi! For the past two weeks my delivery has been dropped in my lobby and not delivered to my apartment. Prior to that, my box was delivered t\u2026",
      "last_error_date": "2024-07-14",
      "risk_score": 47,
      "risk_tier": "P0",
      "risk_factors": [
        "prior_instructions_not_followed",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "prior_instructions_not_followed",
      "notes": "Historic error (Instructions not followed) [2024-07-14] \u2014 driver Bento Cart Driver \u00b7 route Bento Cart FCA 18: \"Hi! For the past two weeks my delivery has been dropped in my lobby and not delivered to "
    },
    {
      "rank": 47,
      "name": "Alexei Baevski",
      "email": "alexei.b@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875287",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/569483",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Redelivery required \u2014 Redelivery on Wednesday",
      "last_error_date": "2026-01-19",
      "risk_score": 45,
      "risk_tier": "P0",
      "risk_factors": [
        "prior_redelivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "prior_redelivery",
      "notes": "Last error [2026-01-19] [#delivery-status]: Redelivery required \u2014 \"Redelivery on Wednesday \u00b7 Ops: Requested here\u2014rescheduled to Wednesday. Hi <!subteam^S01JNGVGVK3> <@U0768KGN9PT> <@U926LTTS5> is it\u2026\""
    },
    {
      "rank": 48,
      "name": "Stan Maciag",
      "email": "stmaciag@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875573",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/676647",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Redelivery required \u2014 Redelivery tomorrowby BC",
      "last_error_date": "2026-02-09",
      "risk_score": 45,
      "risk_tier": "P0",
      "risk_factors": [
        "prior_redelivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 1,
      "top_issue": "prior_redelivery",
      "notes": "Last error [2026-02-09] [#delivery-status]: Redelivery required \u2014 \"Redelivery tomorrowby BC\""
    },
    {
      "rank": 49,
      "name": "Shellie Shouse",
      "email": "tonyandshellie@roadrunner.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876810",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/723358",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 2 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Delivery complaint: There are no screenshots attached",
      "last_error_date": "2026-04-29",
      "risk_score": 66,
      "risk_tier": "P1",
      "risk_factors": [
        "container_only",
        "prior_delivery_complaint",
        "prior_delivery_complaint",
        "highlight:red"
      ],
      "priority": 2,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions; Last error [2026-04-29] [#delivery-status]: Delivery complaint \u2014 \"There are no screenshots attached\"; Prior feedback [2026-04"
    },
    {
      "rank": 50,
      "name": "Julia Casella",
      "email": "juliacasella@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877492",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 2 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 This order was cancelled",
      "last_error_date": "2026-05-25",
      "risk_score": 64,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_identifiers",
        "prior_failed_delivery",
        "prior_failed_delivery",
        "highlight:red"
      ],
      "priority": 2,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-05-25] [#delivery-status]: Failed delivery \u2014 \"This order was cancelled \u00b7 Ops: Courier to Shipping. Rel"
    },
    {
      "rank": 51,
      "name": "Aleksandra Rybka",
      "email": "aleksandra.rybka@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876463",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/39662",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 61,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_numbered_steps",
        "missing_identifiers",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you "
    },
    {
      "rank": 52,
      "name": "Alice Smith",
      "email": "alicelchen@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875455",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/14248",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 If this is not a cancelation, list action items for this issue in the thread.",
      "last_error_date": "2026-02-23",
      "risk_score": 61,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "prior_failed_delivery",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-02-23] [#delivery-status]: Failed d"
    },
    {
      "rank": 53,
      "name": "Janet Brown",
      "email": "jfwbrown@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875214",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 2 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 OTHER: FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items for\u2026",
      "last_error_date": "2026-03-09",
      "risk_score": 61,
      "risk_tier": "P1",
      "risk_factors": [
        "prior_failed_delivery",
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "prior_failed_delivery",
      "notes": "Last error [2026-03-09] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Janet Brown *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items "
    },
    {
      "rank": 54,
      "name": "Kate Wurzbacher",
      "email": "kwurzbacher@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877343",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/367846",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 57,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 55,
      "name": "Amanda wildstein",
      "email": "arboyd99@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876883",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/404085",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 56,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_numbered_steps",
        "missing_identifiers",
        "highlight:red"
      ],
      "priority": 2,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you "
    },
    {
      "rank": 56,
      "name": "Caroline McCallum",
      "email": "carolinemccallum1@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876283",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/285801",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 No box at the hub for this stop",
      "last_error_date": "2026-03-30",
      "risk_score": 56,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "prior_failed_delivery",
        "highlight:red",
        "vip"
      ],
      "priority": 2,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-03-30] [#delivery-status]: Failed d"
    },
    {
      "rank": 57,
      "name": "Zeien Cheung",
      "email": "cheungzeien@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877249",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 56,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_numbered_steps",
        "missing_identifiers",
        "highlight:red"
      ],
      "priority": 2,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); Long instructions not in standard (1) ...(2) numbered step format; No u"
    },
    {
      "rank": 58,
      "name": "Catherine Amparano",
      "email": "kasiawin12@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876527",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/472353",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 55,
      "risk_tier": "P1",
      "risk_factors": [
        "morning_doorbell",
        "missing_identifiers",
        "highlight:red"
      ],
      "priority": 2,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM); No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 59,
      "name": "Jenessa Gjeltema",
      "email": "jenessagjeltema@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875331",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 55,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house"
    },
    {
      "rank": 60,
      "name": "Selena Kellinger",
      "email": "selena_kellinger@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876278",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 UNAVAILABLE: Guest is unresponsive",
      "last_error_date": "2026-03-09",
      "risk_score": 55,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_identifiers",
        "prior_failed_delivery",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-03-09] [#delivery-status]: Failed delivery \u2014 \"Guest is unresponsive\""
    },
    {
      "rank": 61,
      "name": "Jennifer Jerde",
      "email": "jj@elixirdesign.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876148",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "Bento Cart Driver",
      "route": "Bento Cart STE 7",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 logged driver error(s)",
      "is_new_signup": false,
      "historic_drivers": [
        {
          "driver": "Bento Cart Driver",
          "route": "Bento Cart STE 7",
          "courier": "Bento Cart",
          "issue": "Wrong address",
          "date": "2024-06-30",
          "guest_report": "We received the wrong order for our neighbor Joan Gillette\u2026 so we dropped off her box at her house but we do not see our box. Please help. The timing is terrible."
        }
      ],
      "error_count": 1,
      "last_error_summary": "Wrong address \u00b7 2024-06-30: We received the wrong order for our neighbor Joan Gillette\u2026 so we dropped off her box at her house but we do not see our box. Please help. T\u2026",
      "last_error_date": "2024-06-30",
      "risk_score": 53,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_identifiers",
        "prior_wrong_address",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Historic error (Wrong address) [2024-06-30] \u2014 driver Bento Cart Driver \u00b7 route Bento Cart STE 7: \"We received the wrong"
    },
    {
      "rank": 62,
      "name": "Lenora Young",
      "email": "lenora_young@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875434",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/411676",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 2 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Delivery complaint: Was the original delivery instruction audited before it went into production? \u00b7 @U034Q38UR, no, but the guest added delivery instructions on\u2026",
      "last_error_date": "2026-04-29",
      "risk_score": 53,
      "risk_tier": "P1",
      "risk_factors": [
        "prior_delivery_complaint",
        "prior_delivery_complaint",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "prior_delivery_complaint",
      "notes": "Last error [2026-04-29] [#delivery-status]: Delivery complaint \u2014 \"Was the original delivery instruction audited before it went into production? \u00b7 @U034Q38UR, no, but the guest added delivery instructi"
    },
    {
      "rank": 63,
      "name": "Cheri Carlson",
      "email": "cheri.carlson@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875694",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/479102",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 Not in my car, it doesn\u2019t look like it belong to my route",
      "last_error_date": "2026-05-11",
      "risk_score": 52,
      "risk_tier": "P1",
      "risk_factors": [
        "container_only",
        "prior_failed_delivery",
        "highlight:red"
      ],
      "priority": 2,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions; Last error [2026-05-11] [#delivery-status]: Failed delivery \u2014 \"Not in my car, it doesn\u2019t look like it belong to my route \u00b7 Op"
    },
    {
      "rank": 64,
      "name": "Crystal Cassidy",
      "email": "cdcassid@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875874",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/445520",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 52,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "key_code_empty",
        "highlight:red"
      ],
      "priority": 2,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 65,
      "name": "Alex Zheng",
      "email": "alex.yu.zheng@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875432",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/443783",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 66,
      "name": "Alexander TAO",
      "email": "alextao12@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875227",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/454721",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 67,
      "name": "Ashtyn Circle",
      "email": "ashtyn.circle@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876221",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 68,
      "name": "Bob Bennett",
      "email": "bob.bennett.bb@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876644",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/563575",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 2 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Delivery complaint: Elaborate on old and new delivery instructions to close the loop. Your action and proposed solution are incomplete",
      "last_error_date": "2026-04-30",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "prior_delivery_complaint",
        "prior_wrong_address",
        "highlight:red"
      ],
      "priority": 2,
      "top_issue": "prior_delivery_complaint",
      "notes": "Last error [2026-04-30] [#delivery-status]: Delivery complaint \u2014 \"Elaborate on old and new delivery instructions to close the loop. Your action and proposed solution are incomplete\"; Prior feedback [2"
    },
    {
      "rank": 69,
      "name": "Brenden Jendersee",
      "email": "bjendersee@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876659",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/585504",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 70,
      "name": "Cat Loo",
      "email": "catloo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875975",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/161280",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 71,
      "name": "Erin Shih",
      "email": "cow_parade2003@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876373",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/335014",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 72,
      "name": "Gill Ward",
      "email": "gillward@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877425",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/52952",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 73,
      "name": "Isaac Joseph",
      "email": "ijoseph07@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876994",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/751601",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red"
      ],
      "priority": 2,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); No unique night-visible identifiers (SOP: 'you are at the correct house"
    },
    {
      "rank": 74,
      "name": "Jace Levine",
      "email": "jace.levine@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875315",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/654012",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 75,
      "name": "Jonathan Harris",
      "email": "jonharris.sf@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875804",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 76,
      "name": "Joyita Banerjee",
      "email": "joyitabanerjee3@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875428",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/355730",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 77,
      "name": "Julian Lamm",
      "email": "lamm.julian@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875738",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/443367",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 78,
      "name": "Kristen Diaz",
      "email": "rubyloverocks@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875776",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/94057",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 79,
      "name": "MADISON SOBEL",
      "email": "madisonsobel@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876098",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/353918",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 80,
      "name": "Maria Bruno",
      "email": "maria.bruno.sf@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876510",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 81,
      "name": "Mashinka Firunts",
      "email": "mfirunts@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875503",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 82,
      "name": "Michael Balsamo",
      "email": "michael.j.balsamo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877375",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/526662",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_identifiers",
        "highlight:red"
      ],
      "priority": 2,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 83,
      "name": "Rachael Moore",
      "email": "rachaelmoore100@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876178",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/89492",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 None",
      "last_error_date": "2026-04-13",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_identifiers",
        "prior_failed_delivery",
        "highlight:red",
        "vip"
      ],
      "priority": 2,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-04-13] [#delivery-status]: Failed delivery \u2014 \"None \u00b7 Ops: Cloned. Driver was given a different pallet\""
    },
    {
      "rank": 84,
      "name": "Rebecca Norris",
      "email": "50rebecca.norris@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875640",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/326905",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 85,
      "name": "Ryan Frick",
      "email": "ryanfrick@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876281",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/350001",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 50,
      "risk_tier": "P1",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 86,
      "name": "Brittany Booth",
      "email": "bbooth072@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875236",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 48,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "missing_numbered_steps",
        "highlight:red"
      ],
      "priority": 2,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery); Long instructions not in standard (1) ...(2) numbered step format"
    },
    {
      "rank": 87,
      "name": "Angela Hsing",
      "email": "angelayhsing@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877010",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/718144",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 47,
      "risk_tier": "P1",
      "risk_factors": [
        "morning_doorbell",
        "highlight:red"
      ],
      "priority": 2,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)"
    },
    {
      "rank": 88,
      "name": "Anna Fleury",
      "email": "anna.fleury@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875955",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/458956",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 47,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence"
    },
    {
      "rank": 89,
      "name": "Jeffrey Weinroth",
      "email": "jeffreyweinroth@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876158",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/658403",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 47,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence"
    },
    {
      "rank": 90,
      "name": "Kelli Serden",
      "email": "kelli.serden@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875737",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/499691",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 47,
      "risk_tier": "P1",
      "risk_factors": [
        "morning_doorbell",
        "highlight:red"
      ],
      "priority": 2,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)"
    },
    {
      "rank": 91,
      "name": "Michael Sullivan",
      "email": "michael.sullivan9011@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875880",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 47,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest requires call/ring \u2014 respect their steps; add BACKUP if no answer (INFORM METHODOLOGY sentence + photo for WC/redelivery)"
    },
    {
      "rank": 92,
      "name": "Ryan O'Donnell",
      "email": "ryanjodonnell@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875285",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 47,
      "risk_tier": "P1",
      "risk_factors": [
        "missing_contactless_alt",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 2,
      "top_issue": "missing_contactless_alt",
      "notes": "Guest contact required but no contactless alternative or INFORM METHODOLOGY sentence"
    },
    {
      "rank": 93,
      "name": "Samantha Reinhardt",
      "email": "samreinhardtt@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875523",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 47,
      "risk_tier": "P1",
      "risk_factors": [
        "morning_doorbell",
        "highlight:red"
      ],
      "priority": 2,
      "top_issue": "morning_doorbell",
      "notes": "Doorbell/buzz/knock on overnight window (9:00 PM\u20136:00 AM)"
    },
    {
      "rank": 94,
      "name": "Joseph Harris",
      "email": "joseph.amun@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876259",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/730528",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 Order was cancelled",
      "last_error_date": "2026-05-25",
      "risk_score": 49,
      "risk_tier": "P2",
      "risk_factors": [
        "key_code_empty",
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "key_code_empty",
      "notes": "Access instructions mention keys/codes but Key Code column empty; Last error [2026-05-25] [#delivery-status]: Failed delivery \u2014 \"Order was cancelled \u00b7 Ops: Cancellation Screenshot 2026-05-25 at 12.50."
    },
    {
      "rank": 95,
      "name": "Amanda Stevens",
      "email": "stevens.amandar@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876206",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/682982",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 OTHER: FAILED DELIVERY: *Affected Guest:* Amanda Stevens *Failure Reason:* OTHER *Failure Notes:* _If this is not a cancelation, list action items \u2026",
      "last_error_date": "2026-04-20",
      "risk_score": 47,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_identifiers",
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-04-20] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Amanda Stevens *Failu"
    },
    {
      "rank": 96,
      "name": "Hardik Jagda",
      "email": "ceo@proximity.tech",
      "order_link": "https://app.gomethodology.com/admin/orders/2876771",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/442556",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 No package",
      "last_error_date": "2026-05-18",
      "risk_score": 47,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_failed_delivery",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "prior_failed_delivery",
      "notes": "Last error [2026-05-18] [#delivery-status]: Failed delivery \u2014 \"No package\""
    },
    {
      "rank": 97,
      "name": "Samuel Watters",
      "email": "sam.w.watters@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875170",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/327193",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 canceled not on my route",
      "last_error_date": "2026-05-18",
      "risk_score": 47,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_failed_delivery",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "prior_failed_delivery",
      "notes": "Last error [2026-05-18] [#delivery-status]: Failed delivery \u2014 \"canceled not on my route\""
    },
    {
      "rank": 98,
      "name": "Dimitri Strathearn",
      "email": "dline009@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875743",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/409871",
      "status": "OPEN",
      "highlight": "red",
      "driver": "Edward Hernandez",
      "route": "Methodology LAV EH, 30",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 logged driver error(s)",
      "is_new_signup": false,
      "historic_drivers": [
        {
          "driver": "Edward Hernandez",
          "route": "Methodology LAV EH, 30",
          "courier": "IC Drivers",
          "issue": "Wrong address",
          "date": "2024-01-07",
          "guest_report": "My name is Dimitri Strathearn I live at 634 15th St, Santa Monica CA 90402. I never received my last order. AFTER POD HAS BEEN SHARED: That\u2019s not my house. My address is 634 15th St, Santa Monica CA 9\u2026"
        }
      ],
      "error_count": 1,
      "last_error_summary": "Wrong address \u00b7 2024-01-07: My name is Dimitri Strathearn I live at 634 15th St, Santa Monica CA 90402. I never received my last order. AFTER POD HAS BEEN SHARED: That\u2019\u2026",
      "last_error_date": "2024-01-07",
      "risk_score": 45,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_wrong_address",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "prior_wrong_address",
      "notes": "Historic error (Wrong address) [2024-01-07] \u2014 driver Edward Hernandez \u00b7 route Methodology LAV EH, 30: \"My name is Dimitri Strathearn I live at 634 15th St, Santa Monica CA 90402. I never received my l"
    },
    {
      "rank": 99,
      "name": "Roberta Liao",
      "email": "ladybug3114@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875872",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/258516",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 45,
      "risk_tier": "P2",
      "risk_factors": [
        "vip_thin",
        "highlight:red",
        "vip"
      ],
      "priority": 3,
      "top_issue": "vip_thin",
      "notes": "VIP with very short instructions"
    },
    {
      "rank": 100,
      "name": "Tena Rubio",
      "email": "tenarubio@msn.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875677",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/304163",
      "status": "OPEN",
      "highlight": "red",
      "driver": "Edward Hernandez",
      "route": "Methodology LAV LT",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 logged driver error(s)",
      "is_new_signup": false,
      "historic_drivers": [
        {
          "driver": "Edward Hernandez",
          "route": "Methodology LAV LT",
          "courier": "IC Drivers",
          "issue": "Wrong address",
          "date": "2024-02-11",
          "guest_report": "It\u2019s not just inconvenient it\u2019s inconsistent. This happened last week. What\u2019s going on with our delivery service? Hi Gelo. I just received a message saying my food has been delivered. I never received\u2026"
        }
      ],
      "error_count": 1,
      "last_error_summary": "Wrong address \u00b7 2024-02-11: It\u2019s not just inconvenient it\u2019s inconsistent. This happened last week. What\u2019s going on with our delivery service? Hi Gelo. I just received a\u2026",
      "last_error_date": "2024-02-11",
      "risk_score": 45,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_wrong_address",
        "highlight:red",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "prior_wrong_address",
      "notes": "Historic error (Wrong address) [2024-02-11] \u2014 driver Edward Hernandez \u00b7 route Methodology LAV LT: \"It\u2019s not just inconvenient it\u2019s inconsistent. This happened last week. What\u2019s going on with our deliv"
    },
    {
      "rank": 101,
      "name": "Tobias Asplund",
      "email": "tobias.asplund+methodology@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876237",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/686433",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 Missing box",
      "last_error_date": "2026-04-06",
      "risk_score": 45,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Last error [2026-04-06] [#delivery-status]: Failed delivery \u2014 \"Missing box\""
    },
    {
      "rank": 102,
      "name": "Candy Ez",
      "email": "ezimora.candy@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876421",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/240035",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Delivery complaint: DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback from Candy Ez_ -- Non-VIP *Signed up on:* 07/14/2020 *AOV:* $160.81 | *LTV:* $3,698.62\u2026",
      "last_error_date": "2026-05-11",
      "risk_score": 43,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_identifiers",
        "prior_delivery_complaint",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...'); Last error [2026-05-11] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Rochele _Feedback"
    },
    {
      "rank": 103,
      "name": "Garrett Ruhland",
      "email": "garrett@ruhlandventures.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875948",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/554982",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 OTHER: Cloned the task. Adjusted the route to prioritize the VIP\u2019s order for delivery within the evening window",
      "last_error_date": "2026-06-08",
      "risk_score": 42,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_failed_delivery",
        "highlight:red",
        "vip"
      ],
      "priority": 3,
      "top_issue": "prior_failed_delivery",
      "notes": "Last error [2026-06-08] [#delivery-status]: Failed delivery \u2014 \"Cloned the task. Adjusted the route to prioritize the VIP\u2019s order for delivery within the evening window\""
    },
    {
      "rank": 104,
      "name": "Alison Ayala",
      "email": "alison.e.ayala@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875216",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/377146",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 41,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 105,
      "name": "David Amor",
      "email": "daamor@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877458",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 41,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 106,
      "name": "Emmett Haley",
      "email": "emmetthaley@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876493",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 41,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 107,
      "name": "Stephanie Cheng",
      "email": "stephie.y.cheng@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877352",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/272079",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 41,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 108,
      "name": "Tomas Izo",
      "email": "tomas.izo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875968",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/220704",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 41,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 109,
      "name": "EDWARD SCHLATTER",
      "email": "esforhome@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876134",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/269866",
      "status": "OPEN",
      "highlight": "red",
      "driver": "Michael Brusiee",
      "route": "Methodology LAW MB 4",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 logged driver error(s)",
      "is_new_signup": false,
      "historic_drivers": [
        {
          "driver": "Michael Brusiee",
          "route": "Methodology LAW MB 4",
          "courier": "IC Drivers",
          "issue": "Wrong address",
          "date": "2024-04-21",
          "guest_report": "Call verbatim - Speaker 2 \u00b7 0:01 Hello. Yes. Um, this is Ed Slaughter. I had a, the delivery last night. I have no idea where they put it. I can't find it. I walked all over my unit. They sent me some\u2026"
        }
      ],
      "error_count": 1,
      "last_error_summary": "Wrong address \u00b7 2024-04-21: Call verbatim - Speaker 2 \u00b7 0:01 Hello. Yes. Um, this is Ed Slaughter. I had a, the delivery last night. I have no idea where they put it. I\u2026",
      "last_error_date": "2024-04-21",
      "risk_score": 40,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_wrong_address",
        "highlight:red",
        "vip"
      ],
      "priority": 3,
      "top_issue": "prior_wrong_address",
      "notes": "Historic error (Wrong address) [2024-04-21] \u2014 driver Michael Brusiee \u00b7 route Methodology LAW MB 4: \"Call verbatim - Speaker 2 \u00b7 0:01 Hello. Yes. Um, this is Ed Slaughter. I had a, the delivery last ni"
    },
    {
      "rank": 110,
      "name": "Candice Camp",
      "email": "candicecampfiery@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875425",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/509837",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 OTHER: Cloned the task and the driver will reattempt delivery.",
      "last_error_date": "2026-06-08",
      "risk_score": 39,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "prior_failed_delivery",
      "notes": "Last error [2026-06-08] [#delivery-status]: Failed delivery \u2014 \"Cloned the task and the driver will reattempt delivery.\""
    },
    {
      "rank": 111,
      "name": "Julie Nguyen",
      "email": "joolieshmoolie@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876389",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 OTHER: FAILED DELIVERY: *Affected Guest:* Julie Nguyen *Failure Reason:* OTHER *Failure Notes:* My packing sheet said it was canceled and I checked\u2026",
      "last_error_date": "2026-05-17",
      "risk_score": 39,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "prior_failed_delivery",
      "notes": "Last error [2026-05-17] [#delivery-status]: Failed delivery \u2014 \"FAILED DELIVERY: *Affected Guest:* Julie Nguyen *Failure Reason:* OTHER *Failure Notes:* My packing sheet said it was canceled and I chec"
    },
    {
      "rank": 112,
      "name": "Laura Chelossi",
      "email": "laurawarden1007@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876555",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/3151",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 No box",
      "last_error_date": "2026-05-18",
      "risk_score": 39,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_failed_delivery",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "prior_failed_delivery",
      "notes": "Last error [2026-05-18] [#delivery-status]: Failed delivery \u2014 \"No box \u00b7 Ops: Cloned and assigned to Riyas\""
    },
    {
      "rank": 113,
      "name": "Scott Crane",
      "email": "scraneccre@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876657",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/582663",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Delivery complaint: DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Scott Crane_ -- VIP *Signed up on:* 05/03/2025 *AOV:* $334.87 | *LTV:* $20,092.28 ==\u2026",
      "last_error_date": "2026-05-26",
      "risk_score": 38,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_delivery_complaint",
        "highlight:red",
        "vip"
      ],
      "priority": 3,
      "top_issue": "prior_delivery_complaint",
      "notes": "Last error [2026-05-26] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Scott Crane_ -- VIP https://app.gomethodology.com/admin/users/582663 *Signed u"
    },
    {
      "rank": 114,
      "name": "Lara Clarke",
      "email": "laralclarke@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876191",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/636660",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Wrong address delivery \u2014 wrong box.. wrong address .",
      "last_error_date": "2026-05-25",
      "risk_score": 37,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_wrong_address",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "prior_wrong_address",
      "notes": "Last error [2026-05-25] [#delivery-status]: Wrong address delivery \u2014 \"wrong box.. wrong address . \u00b7 Ops: The driver dropped off Lara Clarke\u2019s box at Arya Azar\u2019s address. The driver has been advised to"
    },
    {
      "rank": 115,
      "name": "Ashley Ocampo",
      "email": "ashley.ocampo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875552",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/405541",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 36,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "vip"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 116,
      "name": "Julie Snyder",
      "email": "juliesnyderz@hotmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876396",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/270035",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 36,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "vip"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 117,
      "name": "Wes Kauble",
      "email": "haikureviewyou@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876082",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/227910",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 36,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "vip"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 118,
      "name": "Erin Murphy",
      "email": "murfmur@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875642",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/745292",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Delivery complaint: DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Erin Murphy_ -- Non-VIP *Signed up on:* 04/26/2026 *AOV:* $178.02 | *LTV:* $1,068.11\u2026",
      "last_error_date": "2026-05-31",
      "risk_score": 35,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_delivery_complaint",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "prior_delivery_complaint",
      "notes": "Last error [2026-05-31] [#delivery-status]: Delivery complaint \u2014 \"DELIVERY ISSUE REPORT: Reported by: Mike _Feedback from Erin Murphy_ -- Non-VIP https://app.gomethodology.com/admin/users/745292 *Sign"
    },
    {
      "rank": 119,
      "name": "Jasmine Khangura",
      "email": "jkhangura711@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876056",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Delivery complaint: DRIVER ISSUE REPORT: *Reported by:* Jill _Feedback from Jasmine Khangura_ -- *Signed up on:* *AOV:* | *LTV:* ==================== *Delivery \u2026",
      "last_error_date": "2026-06-04",
      "risk_score": 35,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_delivery_complaint",
        "highlight:red",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "prior_delivery_complaint",
      "notes": "Last error [2026-06-04] [#delivery-status] \u2014 driver ...: Delivery complaint \u2014 \"DRIVER ISSUE REPORT: *Reported by:* Jill _Feedback from Jasmine Khangura_ -- *Signed up on:* *AOV:* | *LTV:* ============"
    },
    {
      "rank": 120,
      "name": "Jeanine Patrick",
      "email": "patrickjeanine@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876754",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/511592",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "prior_issues",
      "guest_history_label": "Returning \u2014 1 prior complaint(s)",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "Failed delivery \u2014 BUSSINES CLOSED",
      "last_error_date": "2026-01-19",
      "risk_score": 34,
      "risk_tier": "P2",
      "risk_factors": [
        "prior_failed_delivery",
        "highlight:red"
      ],
      "priority": 3,
      "top_issue": "prior_failed_delivery",
      "notes": "Last error [2026-01-19] [#delivery-status]: Failed delivery \u2014 \"BUSSINES CLOSED \u00b7 Ops: Reached out to the driver. He's on his way back to leave the box outside the door as per guest's req\u2026\""
    },
    {
      "rank": 121,
      "name": "Alison Marie Langton",
      "email": "alimarie123@comcast.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2876420",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/124588",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 122,
      "name": "Cassie Lazar",
      "email": "mrscassielazar@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875316",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/561657",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 123,
      "name": "Celia Canez",
      "email": "cececanez@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876592",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 124,
      "name": "Charlotte Shmavonian",
      "email": "charlotte.aleen@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876516",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/400127",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 125,
      "name": "Courtney Conigliaro",
      "email": "cbconigliaro@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876506",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/311254",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 126,
      "name": "Courtney Wright",
      "email": "ccain426@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877268",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/386667",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 127,
      "name": "Hailey Waitt",
      "email": "hpwaitt@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876216",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 128,
      "name": "Heather sager",
      "email": "headofido@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875325",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 129,
      "name": "India Howlett",
      "email": "indiahowlett@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876471",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/299982",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 33,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 130,
      "name": "Jennifer Donohoe",
      "email": "jennifer.donohoe@yahoo.com",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
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        "highlight:blue",
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
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      "hub": "NorCal Line Haul (hub pending)",
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        "highlight:blue",
        "overnight_window"
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
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        "highlight:blue",
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    },
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        "highlight:blue",
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        "highlight:blue",
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        "highlight:blue",
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    {
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        "highlight:blue",
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        "highlight:blue",
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        "highlight:blue",
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        "overnight_window"
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      "hub": "NorCal Line Haul (hub pending)",
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        "vip",
        "overnight_window"
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      "highlight": "orange",
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      "hub": "SoCal Line Haul (hub pending)",
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      "hub": "SoCal Line Haul (hub pending)",
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        "fridge_required",
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      "top_issue": "key_code_empty",
      "notes": "Access instructions mention keys/codes but Key Code column empty; Must place food inside refrigerator \u2014 high-touch stop"
    },
    {
      "rank": 154,
      "name": "A Jacobs",
      "email": "jacobs.aej@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877506",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 155,
      "name": "ALEXANDRA Hiller",
      "email": "alliehiller01@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876745",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 156,
      "name": "Abigail Wolitzer",
      "email": "abbywolitzer@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877516",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
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      "last_error_date": "",
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      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 157,
      "name": "Adam Bodony",
      "email": "abodony@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876935",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/749150",
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      "highlight": "blue",
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      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "last_error_date": "",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 158,
      "name": "Adrian van Beuningen",
      "email": "adrianvb@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877035",
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      "highlight": "blue",
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      "hub": "ERROR (hub pending)",
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      "last_error_date": "",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 159,
      "name": "Aimee Mcmillin",
      "email": "nietoa414@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876854",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/690862",
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      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "last_error_date": "",
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      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 160,
      "name": "Alana Bellucci",
      "email": "fastalana@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877000",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/753833",
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      "highlight": "blue",
      "driver": "",
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      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "last_error_date": "",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 161,
      "name": "Alex Weaver",
      "email": "alexjweaver@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876635",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/530559",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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      "last_error_date": "",
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      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 162,
      "name": "Alexander Marsceill",
      "email": "alex.marsceill@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876801",
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      "highlight": "blue",
      "driver": "",
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      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
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      "last_error_date": "",
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      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 163,
      "name": "Alice Holst",
      "email": "aliceholst@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876937",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/663722",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "last_error_date": "",
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      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 164,
      "name": "Allison Carter",
      "email": "allisonwcarter@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876823",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/607235",
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      "highlight": "blue",
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      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
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      "last_error_date": "",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 165,
      "name": "Amalia Kozloff",
      "email": "amaliak73@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876830",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/734741",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
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      "hub": "Seattle Line Haul (hub pending)",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 166,
      "name": "Amber Franz",
      "email": "amber.franz@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877042",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/755668",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Seattle (route pending)",
      "hub": "Seattle Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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      "last_error_date": "",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 167,
      "name": "Amber Freda",
      "email": "amberfreda@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876802",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/567121",
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      "highlight": "blue",
      "driver": "",
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      "hub": "ERROR (hub pending)",
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      "guest_history_label": "No prior delivery issues on record",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 168,
      "name": "Amber Harrod",
      "email": "920sham@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876987",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/753157",
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      "highlight": "blue",
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      "hub": "ERROR (hub pending)",
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        "container_only",
        "highlight:blue"
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 169,
      "name": "Amy Fu",
      "email": "amyfuusc@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876886",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 170,
      "name": "Amy Salloum",
      "email": "amysalloum@gmail.com",
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      "admin_profile_link": "https://app.gomethodology.com/admin/users/551509",
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      "hub": "ERROR (hub pending)",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 171,
      "name": "Ana Cash",
      "email": "anacris6285@gmail.com",
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      "admin_profile_link": "https://app.gomethodology.com/admin/users/752040",
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      "hub": "ERROR (hub pending)",
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      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 172,
      "name": "Anant Vinjamoori",
      "email": "avinjamoori+1@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876768",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 173,
      "name": "Andrea Palladino",
      "email": "yinzuac@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876983",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/444366",
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      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
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      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
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      "name": "Andrea Russinovich",
      "email": "andrearussinovich@gmail.com",
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      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 175,
      "name": "Andrew Archer",
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      "order_link": "https://app.gomethodology.com/admin/orders/2877075",
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      "highlight": "blue",
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      "hub": "ERROR (hub pending)",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 176,
      "name": "Angela Huinker",
      "email": "angela@llyfeventures.com",
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      "hub": "ERROR (hub pending)",
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      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 177,
      "name": "Anna Dev",
      "email": "4annadev4@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877015",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/754448",
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      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "last_error_date": "",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 178,
      "name": "Apoorva Ramaswamy",
      "email": "apoorvis@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876851",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/486419",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
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      "last_error_date": "",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 179,
      "name": "Ariel Shibilski",
      "email": "arielshibilski@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877045",
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      "highlight": "blue",
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      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
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        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 180,
      "name": "Ashley Campbell",
      "email": "awilliams864@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876901",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/364325",
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      "hub": "ERROR (hub pending)",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 181,
      "name": "Ashley Meinert",
      "email": "ashley.russo@nm.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876613",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 182,
      "name": "Ashley Wake",
      "email": "hello@ashleywake.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877194",
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      "status": "OPEN",
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      "hub": "ERROR (hub pending)",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 183,
      "name": "Ashly Sims",
      "email": "ashlysimsyoga3@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876653",
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      "status": "OPEN",
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      "hub": "ERROR (hub pending)",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 184,
      "name": "Aubrey Marrazzo",
      "email": "aubreymarrazzo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877173",
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      "status": "OPEN",
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      "hub": "ERROR (hub pending)",
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        "container_only",
        "highlight:blue"
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      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 185,
      "name": "Avery Firmin",
      "email": "averymligon@gmail.com",
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      "admin_profile_link": "https://app.gomethodology.com/admin/users/751948",
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      "highlight": "blue",
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      "hub": "ERROR (hub pending)",
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      "guest_history_label": "No prior delivery issues on record",
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        "container_only",
        "highlight:blue"
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
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        "container_only",
        "highlight:blue"
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 187,
      "name": "Becky Ellis",
      "email": "beckyje@outlook.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877178",
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        "container_only",
        "highlight:blue"
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 188,
      "name": "Ben Merris",
      "email": "benjamin_merris@hotmail.com",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 189,
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      "email": "305lakeview@gmail.com",
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      "highlight": "blue",
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      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 190,
      "name": "Bob Kramer",
      "email": "remarkbob@gmail.com",
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      "admin_profile_link": "https://app.gomethodology.com/admin/users/724174",
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      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
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        "container_only",
        "highlight:blue"
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 191,
      "name": "Bobbie Willgress",
      "email": "somethingbobbie@gmail.com",
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      "admin_profile_link": "https://app.gomethodology.com/admin/users/246851",
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      "highlight": "blue",
      "driver": "",
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      "hub": "Seattle Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 192,
      "name": "Brandon Hawkins",
      "email": "brandon.hawkins86@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877012",
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      "highlight": "blue",
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      "hub": "ERROR (hub pending)",
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      "guest_history_label": "No prior delivery issues on record",
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        "container_only",
        "highlight:blue"
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 193,
      "name": "Brandyn Chapman",
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      "status": "OPEN",
      "highlight": "blue",
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      "hub": "ERROR (hub pending)",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 194,
      "name": "Bridget Singh",
      "email": "bridgetsinghdds@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876740",
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      "status": "OPEN",
      "highlight": "blue",
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      "hub": "Seattle Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 195,
      "name": "Brittany Larsen",
      "email": "brittanylarsen73@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877063",
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      "status": "OPEN",
      "highlight": "blue",
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      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
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        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 196,
      "name": "Brittany Santana",
      "email": "slgsantana41@proton.me",
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      "highlight": "blue",
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      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 197,
      "name": "Brittany Whitman",
      "email": "brittanymwhitman@gmail.com",
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      "guest_history_label": "No prior delivery issues on record",
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        "missing_identifiers",
        "highlight:red",
        "vip"
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      "priority": 3,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
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    {
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      "risk_factors": [
        "container_only",
        "highlight:blue"
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
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      "risk_factors": [
        "container_only",
        "highlight:blue"
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 200,
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      "highlight": "blue",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
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      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
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      "email": "caitlynfagan1@gmail.com",
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      "admin_profile_link": "https://app.gomethodology.com/admin/users/716115",
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      "highlight": "blue",
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      "guest_history_status": "clean_record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 202,
      "name": "Calissa Tingler",
      "email": "carelli.calissa@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876958",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/702573",
      "status": "OPEN",
      "highlight": "blue",
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      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 203,
      "name": "Cami Riley",
      "email": "cami@ctnemail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876714",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/669047",
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      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
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      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 204,
      "name": "Candice Adams",
      "email": "cladams904@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877169",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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      "last_error_summary": "",
      "last_error_date": "",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 205,
      "name": "Carla Skeuse",
      "email": "carlaskeuse@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876853",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 206,
      "name": "Carla Smith",
      "email": "carlasmithxc@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877529",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
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      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "last_error_date": "",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 207,
      "name": "Carol McCullough",
      "email": "chmccullough12@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876984",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/706997",
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      "highlight": "blue",
      "driver": "",
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        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 208,
      "name": "Catriona Purfield",
      "email": "cmpurfield@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877105",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "last_error_date": "",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 209,
      "name": "Chadd Evans",
      "email": "cevans@overlaycapital.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876739",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/704738",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 210,
      "name": "Chandni Patel Patel",
      "email": "chandnipatel10@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877155",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 211,
      "name": "Charles Huff",
      "email": "chuff700@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876837",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/691650",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 212,
      "name": "Chelsea Lundgren",
      "email": "chelseagardiner@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877145",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/394935",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Seattle (route pending)",
      "hub": "Seattle Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 213,
      "name": "Chris Garcia",
      "email": "klossgarcia2020@gmail.com",
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      "highlight": "blue",
      "driver": "",
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      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 214,
      "name": "Christina Chapman",
      "email": "cechapman20@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876755",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/711320",
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      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 215,
      "name": "Christine Borden",
      "email": "xtyb@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877148",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/407351",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Portland (route pending)",
      "hub": "Seattle Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 216,
      "name": "Christopher Lee",
      "email": "clee178@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877087",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 217,
      "name": "Christopher Rivas",
      "email": "chrisarivas@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876943",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/749859",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 218,
      "name": "Cindal Heart",
      "email": "cindalmjh@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876708",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 219,
      "name": "Colin Moynihan",
      "email": "colin.moynihan27@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876629",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/490017",
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      "highlight": "blue",
      "driver": "",
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      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 220,
      "name": "Connie Demkowicz",
      "email": "conniedemko@comcast.net",
      "order_link": "https://app.gomethodology.com/admin/orders/2876917",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/747454",
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      "highlight": "blue",
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      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 221,
      "name": "Corrin Thompson",
      "email": "corrin@thompsonrvinc.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877206",
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      "status": "OPEN",
      "highlight": "blue",
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      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 222,
      "name": "Cory Gallagher",
      "email": "cgallagher1928@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876939",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/749425",
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      "highlight": "blue",
      "driver": "",
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      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 223,
      "name": "Coty Tino",
      "email": "coty.tino@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876999",
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      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 224,
      "name": "Courtney Alexanderson",
      "email": "courtney.ann1974@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877374",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/29773",
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      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
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      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_identifiers",
        "highlight:red",
        "vip"
      ],
      "priority": 3,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 225,
      "name": "Cris Mulcahy",
      "email": "cmokes505@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877543",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 226,
      "name": "Damaris Fuster",
      "email": "damaris.fuster@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876972",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/656415",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 227,
      "name": "Daniel Schachtel",
      "email": "dbs@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876914",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/747199",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 228,
      "name": "Danny Hannoush",
      "email": "danny@ddmproperty.com",
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      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
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      "last_error_date": "",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 229,
      "name": "Danyl Williams",
      "email": "isisdanyl@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876576",
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      "hub": "ERROR (hub pending)",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 230,
      "name": "David Buttrey",
      "email": "dtbuttre@gmail.com",
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      "hub": "ERROR (hub pending)",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 231,
      "name": "David Marks",
      "email": "dmarks@medtrition.com",
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      "hub": "ERROR (hub pending)",
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        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 232,
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      "email": "misterface@me.com",
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      "highlight": "blue",
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      "hub": "ERROR (hub pending)",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 233,
      "name": "David Sieber",
      "email": "siedav@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876357",
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      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
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      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 234,
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      "email": "mamafern77@gmail.com",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 235,
      "name": "Dawn Loesch",
      "email": "dawn18loesch@gmail.com",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 236,
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      "email": "debbie.guilbeaux@sbcglobal.net",
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      "status": "OPEN",
      "highlight": "blue",
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      "hub": "ERROR (hub pending)",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 237,
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      "email": "debmfish12@gmail.com",
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      "admin_profile_link": "https://app.gomethodology.com/admin/users/706904",
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      "hub": "ERROR (hub pending)",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 238,
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      "highlight": "blue",
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      "hub": "Seattle Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 239,
      "name": "Demi Seguritan",
      "email": "demihuynh@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875687",
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      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
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      "guest_history_label": "No prior delivery issues on record",
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      "risk_factors": [
        "missing_identifiers",
        "highlight:red",
        "vip"
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      "priority": 3,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 240,
      "name": "Desire Christensen",
      "email": "dchriste25@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876750",
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      "highlight": "blue",
      "driver": "",
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      "hub": "ERROR (hub pending)",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 241,
      "name": "Desiree Herring",
      "email": "herring.desiree@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876759",
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      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
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        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 242,
      "name": "Devin MacLean",
      "email": "devinmaclean21@gmail.com",
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        "container_only",
        "highlight:blue"
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 243,
      "name": "Diana Dillard",
      "email": "diana9141@gmail.com",
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        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
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    {
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      "name": "Diana Millard",
      "email": "diana.millard89@gmail.com",
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
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    {
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        "container_only",
        "highlight:blue"
      ],
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
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    {
      "rank": 246,
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        "container_only",
        "highlight:blue"
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
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    {
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        "container_only",
        "highlight:blue"
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      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
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    {
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        "container_only",
        "highlight:blue"
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
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    {
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        "container_only",
        "highlight:blue"
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      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
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    {
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
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      "email": "lizzeehadley@icloud.com",
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      "highlight": "blue",
      "driver": "",
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      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
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      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 252,
      "name": "Elizabeth McCulloch",
      "email": "elizabeth.lee.jackson@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877041",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/755342",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
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      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 501,
      "name": "Victoria Miller",
      "email": "victoriamnam@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876789",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/546286",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 502,
      "name": "Vincent Nguyen",
      "email": "vincent_nguyen@urmc.rochester.edu",
      "order_link": "https://app.gomethodology.com/admin/orders/2876902",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/663585",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 503,
      "name": "Wallace Williford",
      "email": "wallace@assetresell.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876995",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/680028",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 504,
      "name": "Wendy Clark",
      "email": "wendymeiling82@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876822",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/719320",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 505,
      "name": "Whitney Gilley",
      "email": "wtalbott01@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876719",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/684918",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 506,
      "name": "Whitney Ryan",
      "email": "whitneywal@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877549",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 507,
      "name": "Zoey Best",
      "email": "zoey.e.best@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876946",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/750181",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 508,
      "name": "alilda ferraro",
      "email": "alilda@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875595",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 509,
      "name": "anne stinson",
      "email": "annemstinson@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876864",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/741927",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 510,
      "name": "cara mae cirignano",
      "email": "cara.mae.c@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877552",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 511,
      "name": "colleen Manno",
      "email": "comanno23@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876869",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/634796",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 512,
      "name": "devan szczepanski",
      "email": "devan@nuwellmedicine.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876988",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 513,
      "name": "joe keller",
      "email": "jmgkeller@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877503",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/540089",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 514,
      "name": "karolina oginska",
      "email": "karolinaobell@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876861",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/741525",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 515,
      "name": "karthik narayan",
      "email": "karthikvn@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876981",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/744654",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "Seattle (route pending)",
      "hub": "Seattle Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 516,
      "name": "narrissa wells",
      "email": "narrissa.wells@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877047",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/439062",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 517,
      "name": "ridgway white",
      "email": "ridgway88@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876751",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/709876",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 518,
      "name": "robert parrish",
      "email": "bobby@flavcity.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876709",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/680316",
      "status": "OPEN",
      "highlight": "blue",
      "driver": "",
      "route": "ERROR (route pending)",
      "hub": "ERROR (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 28,
      "risk_tier": "P2",
      "risk_factors": [
        "container_only",
        "highlight:blue"
      ],
      "priority": 3,
      "top_issue": "container_only",
      "notes": "Only container-return footer in column S \u2014 no guest-specific instructions"
    },
    {
      "rank": 519,
      "name": "Andrea Alabastro",
      "email": "bastrocity@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876234",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 520,
      "name": "Arman Sharif",
      "email": "armansharif123@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876094",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/391346",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "fridge_required",
        "highlight:orange",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "fridge_required",
      "notes": "Must place food inside refrigerator \u2014 high-touch stop"
    },
    {
      "rank": 521,
      "name": "Auston McReynolds",
      "email": "auston@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875529",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/398039",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 522,
      "name": "Chloe Mezilis",
      "email": "spamlambs@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876151",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/222008",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 523,
      "name": "Crystine G",
      "email": "venionoctis@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875307",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/31030",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 524,
      "name": "Cynthia Clark",
      "email": "cynthiaclrk@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875527",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/287391",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 525,
      "name": "David Regan",
      "email": "davidjregan@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875466",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/461266",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 526,
      "name": "David Seroy",
      "email": "dsseroy@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875609",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/460234",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 527,
      "name": "Erica Stenz",
      "email": "ericastenz100@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876542",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/78",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "fridge_required",
        "highlight:orange",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "fridge_required",
      "notes": "Must place food inside refrigerator \u2014 high-touch stop"
    },
    {
      "rank": 528,
      "name": "Heather Baggetta",
      "email": "heather.e.gordon@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876016",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/426208",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 529,
      "name": "Hilary Boyer",
      "email": "hilaryiboyer@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875391",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/402350",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 530,
      "name": "Holland Stuart",
      "email": "hhollandjs@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875174",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/454000",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 531,
      "name": "James Richardson",
      "email": "j.zach.richardson@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875981",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/639575",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 532,
      "name": "Jennifer Armentrout-Jones",
      "email": "jarmentrout4@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877288",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 533,
      "name": "Jennifer Wei",
      "email": "jwei0808@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875352",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/445879",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 534,
      "name": "Katherine Mc",
      "email": "mckuoooo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876502",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/401294",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 535,
      "name": "Kevin Kumana",
      "email": "kevin.kumana@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875480",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/166606",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 536,
      "name": "Kristina Kennett",
      "email": "kristinakennett@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876504",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/758883",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "new_signup",
      "guest_history_label": "New signup this week \u2014 no delivery history yet",
      "is_new_signup": true,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 537,
      "name": "Leonid Igolnik",
      "email": "methodology@igolnik.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875922",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/358618",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "fridge_required",
        "highlight:orange",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "fridge_required",
      "notes": "Must place food inside refrigerator \u2014 high-touch stop"
    },
    {
      "rank": 538,
      "name": "Mariah Rubino",
      "email": "mariahrubino@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876603",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 539,
      "name": "Nicholas Pacillio",
      "email": "nicopacillio@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877234",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/116824",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 27,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 540,
      "name": "Rachel Young",
      "email": "method@rubyblackbird.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875462",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
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      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 541,
      "name": "Sheri Levitre",
      "email": "s_levitre@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877428",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/289221",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "risk_tier": "P2",
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        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 542,
      "name": "Sophia Rai",
      "email": "sophia.rai@gmail.com",
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      "admin_profile_link": "https://app.gomethodology.com/admin/users/305559",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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      "last_error_date": "",
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        "missing_numbered_steps",
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 543,
      "name": "Young Soo Peter Choi",
      "email": "pillowchoi@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876141",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/750049",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "historic_drivers": [],
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      "last_error_date": "",
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      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 544,
      "name": "Janka Dubakova",
      "email": "janka.dubakova@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876061",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/263954",
      "status": "OPEN",
      "highlight": "red",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "last_error_date": "",
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      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:red",
        "vip"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
    },
    {
      "rank": 545,
      "name": "Aidan Abdulali",
      "email": "aidan@latch.bio",
      "order_link": "https://app.gomethodology.com/admin/orders/2875938",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/459061",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
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      "last_error_date": "",
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      "risk_tier": "P2",
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        "missing_numbered_steps",
        "highlight:orange",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
    },
    {
      "rank": 546,
      "name": "Kai Sall",
      "email": "kaimhervey@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877167",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
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      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 25,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
    },
    {
      "rank": 547,
      "name": "Steven Lessard",
      "email": "steven.lessard@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875903",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/330932",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
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      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 25,
      "risk_tier": "P2",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "vip",
        "overnight_window"
      ],
      "priority": 3,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
    },
    {
      "rank": 548,
      "name": "Addi Gaash",
      "email": "ohmygaash@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875786",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 22,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "key_code_empty",
        "highlight:orange"
      ],
      "priority": 4,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 549,
      "name": "Kristine Hernandez",
      "email": "kthernandez@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877229",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip"
      ],
      "priority": 4,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 550,
      "name": "Smita Saxena",
      "email": "smita622@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877463",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/236238",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "vip"
      ],
      "priority": 4,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 551,
      "name": "Adam Barna",
      "email": "adamba@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876400",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/23991",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 552,
      "name": "Ali Stone",
      "email": "ali_stone@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875653",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/157808",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 553,
      "name": "Andrea Norred",
      "email": "andrea_norred@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875291",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/240860",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 554,
      "name": "Andrea Tong",
      "email": "akwan726@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875670",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/412469",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 555,
      "name": "Angela Garvin",
      "email": "asgarvin@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876871",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/431909",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 556,
      "name": "Anna Furr",
      "email": "annacheprova@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875474",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/461860",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "key_code_empty",
      "notes": "Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 557,
      "name": "Anna Krank",
      "email": "fraukrank@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876989",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/753247",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "key_code_empty",
      "notes": "Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 558,
      "name": "Attlee Harrell",
      "email": "attleeharrell@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875329",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/392124",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 559,
      "name": "Bill Lasarow",
      "email": "billl@visualartsource.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876345",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/331801",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 560,
      "name": "Brett Pugliese",
      "email": "brettpugliese@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876466",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/30186",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 561,
      "name": "Camryn Hanna",
      "email": "camryn@gildedarrow.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876458",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/194965",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 562,
      "name": "Christopher Noceti",
      "email": "chrisnoceti@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875866",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/338049",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
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      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 563,
      "name": "Cindy Olander",
      "email": "cindyolander@mac.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875674",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 564,
      "name": "Constance Smith",
      "email": "constancelsmith@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875311",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/313432",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 565,
      "name": "Cooper McKee",
      "email": "czmckee@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876030",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/338308",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 566,
      "name": "Cynthia Chu",
      "email": "cchu66@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876034",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/1309",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 567,
      "name": "Dawn Allan",
      "email": "sylvania5940@outlook.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875708",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/344610",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 568,
      "name": "Deborah Rutlen",
      "email": "deborah@caldoor.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875945",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/586887",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 569,
      "name": "Debra Marks",
      "email": "debemarks@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876217",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/416981",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 570,
      "name": "Diane Gosney",
      "email": "dkgos@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875881",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/81198",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 571,
      "name": "Eric Chi",
      "email": "absolutchi@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875721",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/7346",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 572,
      "name": "Erica Person",
      "email": "erica.g.person@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877461",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 573,
      "name": "Eshanthi Ranasinghe",
      "email": "eshanthi.ranasinghe@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875351",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/298984",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 574,
      "name": "Glass LLC",
      "email": "avery@pacificmgrs.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875265",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/431793",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 575,
      "name": "Hannah Kodama",
      "email": "hkodama@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877396",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/759855",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "new_signup",
      "guest_history_label": "New signup this week \u2014 no delivery history yet",
      "is_new_signup": true,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "key_code_empty",
      "notes": "Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 576,
      "name": "J Kern",
      "email": "jaodykrn@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877408",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 577,
      "name": "Jane Muir",
      "email": "poguecat@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875419",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/357271",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 578,
      "name": "Jason Kempner",
      "email": "jasonkempner@microsoft.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876289",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/691991",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "key_code_empty",
      "notes": "Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 579,
      "name": "Jenna Arkin",
      "email": "jennaarkin@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875383",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/269589",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 580,
      "name": "Jennifer Rivera",
      "email": "jmsrivera711@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876081",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/166047",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 581,
      "name": "Jonathan Eide",
      "email": "joneide@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875611",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/419081",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 582,
      "name": "Jordan Rakas",
      "email": "jordanrakas@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877168",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "key_code_empty",
      "notes": "Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 583,
      "name": "Katelyn Giacobbe",
      "email": "katiegiacobbe1@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875868",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "key_code_empty",
      "notes": "Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 584,
      "name": "Khaled M. Nasr",
      "email": "cairomerta@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875561",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/403625",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 585,
      "name": "Kirellos Zamary",
      "email": "kzamary@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876460",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/131758",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 586,
      "name": "Krista Lim",
      "email": "sanfrankrista@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876256",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 587,
      "name": "Kristy Murphy",
      "email": "kristymurph@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875883",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/38329",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 588,
      "name": "Lara Chu",
      "email": "lara.oliver@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875750",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/311636",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 589,
      "name": "Lauren Mugglebee",
      "email": "lauren.mugglebee@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876273",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/270958",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 590,
      "name": "Laurie McGrath",
      "email": "lauriemcgshop@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875901",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/304093",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 591,
      "name": "Liz White",
      "email": "liz_white@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875473",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/170145",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 592,
      "name": "Lizzie Hubbard",
      "email": "hubbard.lizzie@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875451",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/689895",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "key_code_empty",
      "notes": "Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 593,
      "name": "Lori Rhodes",
      "email": "rhodes.lori@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877252",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/372848",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "key_code_empty",
      "notes": "Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 594,
      "name": "Maeghan Anderson",
      "email": "maeghanjamea@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875249",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/172649",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 595,
      "name": "Michelle Tang",
      "email": "cal.mltang@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875822",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/755460",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "key_code_empty",
      "notes": "Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 596,
      "name": "Natalie Miyake Boston",
      "email": "natalie.m.miyake@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875250",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 597,
      "name": "Paige Scott",
      "email": "watergirlp@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875582",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/160223",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
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      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 598,
      "name": "Prachi Priyam",
      "email": "pgpriyam@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875270",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/461226",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 599,
      "name": "Roberta Villanueva",
      "email": "stargazeriii@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877413",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/342318",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 600,
      "name": "Ryan Knapp",
      "email": "rpk5000@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875459",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/278410",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 601,
      "name": "Saima Rashid",
      "email": "rashid.saima@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876729",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/562786",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 602,
      "name": "Samuel Snyder",
      "email": "snyder@greyrockcapitalgroup.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875994",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/419070",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 603,
      "name": "Sara Peyrot",
      "email": "sara.peyrot@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876264",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/453307",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "key_code_empty",
      "notes": "Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 604,
      "name": "Scott Kirklin",
      "email": "scott.kirklin@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876238",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "key_code_empty",
      "notes": "Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 605,
      "name": "Serena Jweinat",
      "email": "serenajweinat@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876438",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/11514",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 606,
      "name": "Shawn Hall",
      "email": "shawnandrehall@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876456",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/86543",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "key_code_empty",
      "notes": "Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 607,
      "name": "Taylor Winnie",
      "email": "taylorlwinnie@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876904",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/739365",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "key_code_empty",
        "highlight:orange",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "key_code_empty",
      "notes": "Access instructions mention keys/codes but Key Code column empty"
    },
    {
      "rank": 608,
      "name": "Veronica Guzman",
      "email": "veronica.r.guzman@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875709",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/726875",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 609,
      "name": "Vincent Szydlowski",
      "email": "vinszyd@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875558",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 610,
      "name": "William Dickson",
      "email": "williamd85@icloud.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876358",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/415301",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 21,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_identifiers",
        "vip",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 611,
      "name": "Kannan Goundan",
      "email": "kannan@cakoose.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875477",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 20,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "vip"
      ],
      "priority": 4,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
    },
    {
      "rank": 612,
      "name": "Lizzie Leader",
      "email": "ewleader@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875917",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/148246",
      "status": "OPEN",
      "highlight": "orange",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 20,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "highlight:orange",
        "vip"
      ],
      "priority": 4,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
    },
    {
      "rank": 613,
      "name": "Alex Robinson Downey",
      "email": "alex@babyrockett.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876403",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/356076",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 614,
      "name": "Alexandra Keefe",
      "email": "akappsorders@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875645",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 615,
      "name": "Alma Araneta-Garcia",
      "email": "aranetaa@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876604",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/34965",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
      "is_new_signup": false,
      "historic_drivers": [],
      "error_count": 0,
      "last_error_summary": "",
      "last_error_date": "",
      "risk_score": 19,
      "risk_tier": "P3",
      "risk_factors": [
        "missing_numbered_steps",
        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 616,
      "name": "Anjelica Young",
      "email": "anjelicayounganzaldo@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877439",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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        "overnight_window"
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      "priority": 4,
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 617,
      "name": "Anton Lunov",
      "email": "a.a.lunyov@gmail.com",
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      "status": "OPEN",
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      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
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      "guest_history_label": "No prior delivery issues on record",
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      "last_error_date": "",
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      "risk_tier": "P3",
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        "vip",
        "overnight_window"
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      "priority": 4,
      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
    },
    {
      "rank": 618,
      "name": "Benjamin McCloskey",
      "email": "bpmccloskey@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876556",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/373785",
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      "highlight": "",
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      "hub": "NorCal Line Haul (hub pending)",
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      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
    },
    {
      "rank": 619,
      "name": "Brent Goldman",
      "email": "methodology@brentgoldman.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876432",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/436936",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 620,
      "name": "Brent Verwey",
      "email": "brent0087@gmail.com",
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        "missing_identifiers",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 621,
      "name": "Charlotte Belliard",
      "email": "belliard.charlotte@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876812",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 622,
      "name": "Charlotte M Eggleston",
      "email": "cmarie.eggleston@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875248",
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      "status": "OPEN",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 623,
      "name": "Clark Tang",
      "email": "clark.y.tang@gmail.com",
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      "admin_profile_link": "https://app.gomethodology.com/admin/users/718677",
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      "highlight": "orange",
      "driver": "",
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      "hub": "NorCal Line Haul (hub pending)",
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        "highlight:orange",
        "overnight_window"
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      "priority": 4,
      "top_issue": "fridge_required",
      "notes": "Must place food inside refrigerator \u2014 high-touch stop"
    },
    {
      "rank": 624,
      "name": "Connie Sims",
      "email": "alivefaith07@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877309",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 625,
      "name": "Daniel Goode",
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      "status": "OPEN",
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      "driver": "",
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      "hub": "SoCal Line Haul (hub pending)",
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    },
    {
      "rank": 626,
      "name": "Danielle Berkovitz",
      "email": "danielle.berkovitz@gmail.com",
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      "status": "OPEN",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 627,
      "name": "Detrick Deborah",
      "email": "detrickd22@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875931",
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    },
    {
      "rank": 628,
      "name": "Dorine Dianda",
      "email": "dorinedianda4@gmail.com",
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      "status": "OPEN",
      "highlight": "",
      "driver": "",
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      "hub": "NorCal Line Haul (hub pending)",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 629,
      "name": "Erin Rapacki",
      "email": "erapacki@gmail.com",
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    },
    {
      "rank": 630,
      "name": "Gail Biddle",
      "email": "gailbiddle@me.com",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
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    {
      "rank": 631,
      "name": "Grecia Saavedra",
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    {
      "rank": 632,
      "name": "Hannah Shade",
      "email": "hannahshade@gmail.com",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
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      "email": "thebramletfamily@gmail.com",
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    {
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      "email": "jacinthsohi@gmail.com",
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    {
      "rank": 636,
      "name": "Jacob Greene",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
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    {
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      "name": "Jami Levesque",
      "email": "ditches.slivers5h@icloud.com",
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    {
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      "name": "Jen Starzyk",
      "email": "jenstarzyk@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876558",
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      "status": "OPEN",
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        "highlight:orange",
        "overnight_window"
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      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
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    {
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      "name": "Natasha Bowman",
      "email": "natashakmehta@gmail.com",
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      "admin_profile_link": "https://app.gomethodology.com/admin/users/758549",
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      "hub": "NorCal Line Haul (hub pending)",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
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    {
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      "name": "Nina Tringali",
      "email": "ninamtringali@gmail.com",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
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    {
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      "name": "Ning Luo",
      "email": "ningluo47@gmail.com",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
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    {
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      "name": "Rachel Melendez",
      "email": "lahela3@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876482",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
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    {
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      "name": "Sandy O'Neill",
      "email": "sandy1226@gmail.com",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
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    {
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      "name": "Emily Borders",
      "email": "dbordersjr@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875201",
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        "vip"
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      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
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    },
    {
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format; No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
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    {
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      "email": "jgrosenblatt@hotmail.com",
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    {
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    {
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    {
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    },
    {
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      "status": "OPEN",
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    {
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      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
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    {
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      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
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      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
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      "order_link": "https://app.gomethodology.com/admin/orders/2876090",
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      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
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      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 706,
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      "order_link": "https://app.gomethodology.com/admin/orders/2875440",
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      "highlight": "",
      "driver": "",
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      "hub": "SoCal Line Haul (hub pending)",
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        "overnight_window"
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      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 707,
      "name": "Christina Lucey",
      "email": "christina.lucey@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876730",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/587283",
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      "highlight": "",
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      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
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    },
    {
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    },
    {
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    {
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    {
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    {
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    {
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    {
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    {
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    {
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    {
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    {
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    {
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        "overnight_window"
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      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
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      "name": "Robin Lieberman",
      "email": "robin@lifehoney.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875580",
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      "status": "OPEN",
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      "driver": "",
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      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "last_error_date": "",
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      "risk_tier": "P3",
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        "missing_identifiers",
        "overnight_window"
      ],
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      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
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      "name": "Rose Josue",
      "email": "rosiejosue@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876222",
      "admin_profile_link": "",
      "status": "OPEN",
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      "driver": "",
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      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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        "missing_identifiers",
        "overnight_window"
      ],
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      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 758,
      "name": "Samantha Dove",
      "email": "arin.skysong@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876481",
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      "status": "OPEN",
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      "driver": "",
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      "hub": "NorCal Line Haul (hub pending)",
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        "missing_identifiers",
        "overnight_window"
      ],
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      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
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      "name": "Shannon Cassidy",
      "email": "slcassidyca@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875728",
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      "status": "OPEN",
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      "driver": "",
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        "missing_identifiers",
        "overnight_window"
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      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
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      "name": "Shawna Mellon",
      "email": "shawna.mellon@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875949",
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        "missing_identifiers",
        "overnight_window"
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      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
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      "name": "Shylynn Monique",
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      "order_link": "https://app.gomethodology.com/admin/orders/2877001",
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      "status": "OPEN",
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        "overnight_window"
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      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 762,
      "name": "Stephanie Cooper",
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      "order_link": "https://app.gomethodology.com/admin/orders/2876501",
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        "missing_identifiers",
        "overnight_window"
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      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 763,
      "name": "Sue Penchina",
      "email": "spenchina@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876388",
      "admin_profile_link": "",
      "status": "OPEN",
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      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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        "missing_identifiers",
        "overnight_window"
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      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 764,
      "name": "Susan Von Turek",
      "email": "svturek1@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876364",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/275058",
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      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
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        "missing_identifiers",
        "overnight_window"
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      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 765,
      "name": "TONYA HOPKINS",
      "email": "th@tonyahopkins.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876346",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/399761",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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        "missing_identifiers",
        "overnight_window"
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      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 766,
      "name": "Taylor Hall",
      "email": "taylor@triedequestrian.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877419",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/442337",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "last_error_date": "",
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        "missing_identifiers",
        "overnight_window"
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      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 767,
      "name": "Tina Gancar",
      "email": "tinagancar@me.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876067",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/416888",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Orange County (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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      "last_error_date": "",
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      "risk_tier": "P3",
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        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 768,
      "name": "Yiting Yang",
      "email": "yitingy@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876113",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
      "guest_history_label": "No prior delivery issues on record",
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        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 769,
      "name": "hailey soren",
      "email": "haileysoren@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876890",
      "admin_profile_link": "",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
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        "missing_identifiers",
        "overnight_window"
      ],
      "priority": 4,
      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 770,
      "name": "laurie reuter",
      "email": "reutercdc@aol.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875504",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/406797",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
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      "hub": "SoCal Line Haul (hub pending)",
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        "missing_identifiers",
        "overnight_window"
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      "top_issue": "missing_identifiers",
      "notes": "No unique night-visible identifiers (SOP: 'you are at the correct house if...')"
    },
    {
      "rank": 771,
      "name": "Ben Taft",
      "email": "btaft1@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875565",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/59541",
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      "highlight": "red",
      "driver": "",
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      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
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      "risk_tier": "P3",
      "risk_factors": [
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      "top_issue": "",
      "notes": ""
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    {
      "rank": 772,
      "name": "Ashley Pirozzi",
      "email": "ashleypirozzi@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2876193",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/561803",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
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        "overnight_window"
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
    },
    {
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      "name": "Bill Lloyd",
      "email": "blloyd@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877172",
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      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Bay Area (route pending)",
      "hub": "NorCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
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      "top_issue": "missing_numbered_steps",
      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
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    {
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      "name": "Clarisse Jereza",
      "email": "cla_j@yahoo.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875220",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/570067",
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      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
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        "overnight_window"
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
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    {
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      "name": "Courtney Andrews",
      "email": "cehague@gmail.com",
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      "admin_profile_link": "https://app.gomethodology.com/admin/users/438354",
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      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
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    {
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      "name": "Daniel Muniz",
      "email": "hatejunkmail@me.com",
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      "admin_profile_link": "https://app.gomethodology.com/admin/users/753304",
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      "driver": "",
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      "hub": "SoCal Line Haul (hub pending)",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
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    {
      "rank": 777,
      "name": "Denise Lawson",
      "email": "deniselawson@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2877014",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/138335",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
      "route": "Los Angeles (route pending)",
      "hub": "SoCal Line Haul (hub pending)",
      "guest_history_status": "clean_record",
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        "overnight_window"
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
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    {
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      "name": "Gisel Vazquez",
      "email": "giselvazquez314@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875933",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/651958",
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      "highlight": "",
      "driver": "",
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      "hub": "SoCal Line Haul (hub pending)",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
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    {
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      "name": "Greyson Boerner",
      "email": "greysonb@gmail.com",
      "order_link": "https://app.gomethodology.com/admin/orders/2875559",
      "admin_profile_link": "https://app.gomethodology.com/admin/users/177140",
      "status": "OPEN",
      "highlight": "",
      "driver": "",
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      "hub": "SoCal Line Haul (hub pending)",
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      "notes": "Long instructions not in standard (1) ...(2) numbered step format"
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